214 jobs found

Description: This is an on-site position at our Menasha, WI office, working directly with the President. Help Drive the Business. Work Directly with the President. Make an Impact Every Day. Are you the person who notices the number that doesn't make sense and won't stop digging until you understand why? Do you enjoy solving problems, organizing priorities, and helping leaders make better decisions? As an Executive Business Analyst, you'll work directly with the President and leadership team, helping drive business performance through analysis, reporting, project coordination, and executive support. This is a unique opportunity to gain broad exposure to all aspects of the business while building valuable skills in operations, finance, analytics, and leadership. If you're highly organized, naturally curious, and motivated by making an impact, we'd like to meet you. What You'll Do Partner with Executive Leadership Manage the President's calendar, priorities, and follow-up activities. Coordinate leadership meetings, agendas, presentations, and action items. Ensure key initiatives remain on track and key deadlines are met. Serve as a trusted point of contact for managers, employees, customers, and vendors. Help maintain focus and accountability around strategic business priorities. Drive Business Performance Through Insight Develop reports, dashboards, scorecards, and business insights that drive action. Consolidate and analyze information from multiple systems across the company. Monitor key performance indicators across sales, operations, labor, service, production, and financial performance. Identify trends, opportunities, and areas requiring management attention. Assist leadership with planning, forecasting, and strategic decision-making. Support Strategic Projects Coordinate special projects and initiatives on behalf of executive leadership. Track project milestones, deliverables, and follow-up actions. Prepare presentations, reports, and supporting materials for leadership meetings. Help organize and improve business processes across departments. Conduct research and analysis to support growth initiatives and business decisions. Help Improve the Business Look for opportunities to improve efficiency, communication, and performance. Develop meaningful reporting that helps leaders make faster, better decisions. Assist with implementation of new systems, processes, and business initiatives. Help create a culture of accountability, continuous improvement, and execution. Requirements: What We're Looking For Required Qualifications Strong analytical thinking and problem-solving abilities. Ability to organize information and turn it into actionable business insights. Excellent organizational and project management skills. Ability to communicate complex ideas clearly and practically. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities and work independently. High level of professionalism and discretion with confidential information. Strong written and verbal communication skills. Preferred Qualifications Experience developing reports, dashboards, scorecards, or business performance metrics. Experience with business intelligence, reporting, or data visualization tools. Familiarity with ERP, accounting, operations, production, or distribution environments. Bachelor's degree in Business, Finance, Analytics, Information Systems, Operations, or a related field. 2+ years supporting a senior executive, including calendar and inbox management. Experience supporting executives, leadership teams, or strategic initiatives. Why This Opportunity Is Different This role blends executive support with business analysis. You'll work directly with executive leadership, gain visibility into every area of the business, and help solve real business challenges that impact company performance. For the right person, this position offers a unique opportunity to accelerate professional growth while building a strong foundation in business operations, analytics, leadership, and strategy. Compensation & Benefits We offer a competitive compensation package designed to attract high-performing professionals who want to grow with our organization. Compensation Competitive salary based on experience, qualifications, and demonstrated capability. Performance-based bonus opportunity. Career growth and advancement opportunities within the organization. Benefits Health, dental, and vision insurance. 401(k) with company contribution. Paid vacation and holidays. Professional development and training opportunities. Exposure to executive leadership and strategic business initiatives. A collaborative, team-oriented culture focused on growth and continuous improvement. Join Our Team. If you want to make an impact, build your business acumen, and work alongside executive leadership, we'd love to hear from you. PId8c1e-3815

Division: Ondrick Materials & Recycling, LLC Role Summary The Business Systems Manager is a hands-on position that owns the company's systems architecture and handles the selection, implementation, and ongoing administration of the business applications that run a multi-entity construction, manufacturing, and retail business. Reporting to the CFO, this role will own a multi-year roadmap to replace and connect the operational systems used across Contracting, Trucking, Maintenance, Operations, and Finance, and will serve as the primary point of contact between the business, our outsourced IT provider, and our software vendors. The ideal candidate is part project manager, part business analyst, and part systems administrator: someone who can document how work actually flows, translate that into requirements, run a disciplined implementation, and keep integrated systems and data moving reliably once they are live. Infrastructure, network, end-user hardware, and helpdesk support are provided by our outsourced IT provider; this role owns the business applications, integrations, and data architecture that run the company. Key Responsibilities Own the company's systems architecture and roadmap, including the implementation approach and standards for how systems integrate and how APIs are managed. Build and manage a detailed implementation plan for each system, including scope, timeline, resources, and dependencies. Plan, organize, and lead meetings among internal teams, vendors, and other partners to keep projects on track. Document operational processes as they exist today, how they should flow, and the end state with the new tool in place. Research and evaluate software solutions to replace targeted legacy tools, including requirements gathering, vendor demos, and selection recommendations. Serve as the primary liaison to our outsourced IT provider on technical issues related to the business applications we implement. Serve as the primary point of contact with software providers to resolve technical product issues on behalf of internal users. Administer all new systems, partnering with business leads on new user setup, access, and security. Test interfaces and data flows between systems and reconcile variances. Lead the user acceptance testing (UAT) process in partnership with vendors and business leads. Develop and maintain documentation, including SOPs, quick reference guides, interface specifications, data structures, and a data dictionary. Monitor integrations daily to ensure data is moving between systems as intended, reconciling and correcting as appropriate. Triage and resolve integration issues as they arise. Over time, own the intake and prioritization of requests to add data sources and reporting to the company's data warehouse. Multi-Year Initiatives Simplify field time entry across tools Fleet management solution for the trucking operations Select and implement an equipment maintenance management solution for the shop Support the implementation of software for Construction project tracking Replace ticketing software at the Scale Replace or augment a retail point of sale system Implement a workflow solution for customer credit applications Replace paper driver logs with an electronic alternative Implement a CRM for the Estimating team to track bids won and lost Migrate the company file server to SharePoint and be admin Design and implement a company-wide data warehouse once core operating systems are established within each functional area Required Qualifications Bachelor's degree in Information Systems, Computer Science, Business, related field, or equivalent experience. 7+ years of experience implementing or administering business applications, with at least 3 years leading multi-system implementation projects. Demonstrated success running software selections and implementations end to end, including requirements, vendor evaluation, configuration, testing, UAT, training, and go-live. Working knowledge of APIs, system integrations, and relational databases, including SQL. Strong process mapping and documentation skills; able to translate operational needs into system requirements. Experience managing outsourced IT providers and software vendors. Demonstrated success in building cross-functional relationships with both field and office teams. Self-starter, problem-solver, highly organized, and comfortable with ambiguity. Preferred Qualifications Direct experience with Trimble Viewpoint Vista or a comparable construction or manufacturing ERP. Background in construction, paving, aggregates, trucking, or heavy equipment businesses. Experience with construction and fleet systems such as B2W, telematics and fleet management, shop maintenance, scale ticketing, or electronic logging tools. Experience with Microsoft 365 administration, including SharePoint migrations. Experience designing or managing a data warehouse and business intelligence reporting. Project management certification (PMP or similar) a plus. Interest in implementing AI tools to automate workflows and improve back-office efficiency. What Success Looks Like First 90 days: document current-state workflows and the systems landscape, establish working relationships with our outsourced IT provider, key vendors, and management team. Deliver a prioritized, sequenced implementation roadmap for the initiatives above. First year: eliminate dual time entry, complete selection and begin implementation of fleet and shop maintenance systems, have all live integrations monitored daily with documented SOPs, and be the go-to resource for system issues across the business. PI6ebb3a6e5ff6-6686

Help us tell the KidsVoice story-clearly, creatively, and compellingly. KidsVoice is a national leader in innovative child advocacy, working to ensure that abused and neglected children in Allegheny County have a strong voice in the systems designed to protect them. We're looking for a creative, detail-oriented Communications & Design Associate to help us share our mission and connect with the people who make our work possible. This is a hands-on role for someone who enjoys writing, creating visual content, and bringing communications projects from idea to completion. The position will contribute to communications across digital and print channels, including social media, email, newsletters, reports, event materials, and other organizational communications. The ideal candidate is a strong writer and communicator with an eye for design who enjoys turning ideas and information into clear, compelling, and visually engaging communications. This position offers the opportunity to work on a wide variety of projects and develop skills across communications, design, events, and fundraising. Key Responsibilities Communications & Design - 65% Contribute to the implementation and ongoing development of KidsVoice's communications efforts across digital and print channels. Design and produce marketing, fundraising, reporting, event, and organizational materials while maintaining KidsVoice's visual identity and brand. Create written and visual content for social media, email, newsletters, website, and other communications. Create and coordinate regularly scheduled email communications, including a quarterly newsletter, and maintain and grow the email subscriber list. Work with staff to identify and develop client stories, program updates, organizational news, and other content. Develop and maintain current content on the KidsVoice website. Maintain an editorial and communications calendar to help coordinate organizational communications. Coordinate and facilitate regular communications meetings to keep projects on track and aligned with organizational priorities. Track and report on communications and engagement metrics. Maintain media contacts and support outreach as needed. Coordinate print production and work with outside vendors, printers, and creative partners as needed. Contribute ideas for new and creative ways to communicate KidsVoice's mission and engage supporters. Events - 25% Help plan, promote, and implement development-related events. Organize annual events, including Kites for Kids and Taste of Sewickley. Develop and coordinate event-related communications and creative materials, including invitations, signage, promotional materials, and digital content. Help organize and support the annual Day of Giving campaign and related activities. Organize annual holiday gift-giving programs for clients. Provide support for organizational outreach and informational events. Assist with KidsVoice Board member- and donor-hosted events. Development Support - 10% Assist with day-to-day Development operations, as needed. Maintain accurate donor contact and giving information using Salesforce. Draft acknowledgment correspondence to donors and supporters. Assist with donor stewardship campaigns and mass mailings. Support other Development projects and priorities as needed. Qualifications We're looking for someone who is a strong communicator, capable designer, organized project manager, and collaborative teammate. You do not need experience in every area listed below. We're particularly interested in candidates who bring strong writing and visual communication skills and are eager to continue learning. Required Bachelor's degree and at least one year of experience in communications, marketing, graphic design, or a related field. Strong writing, editing, and verbal communication skills. Demonstrated visual design skills and an eye for typography, layout, imagery, visual hierarchy, and brand consistency. Experience creating digital and/or print communications materials. Strong organizational skills and the ability to manage multiple projects and deadlines. Ability to work independently, take initiative, and follow projects through to completion. Strong attention to detail and commitment to accuracy. Ability to collaborate effectively with staff, donors, Board members, volunteers, and external partners. A flexible, curious approach and willingness to learn new tools and skills. Preferred Experience working in a nonprofit or mission-driven organization. Experience with event planning or management. Experience creating coordinated social media campaigns. Experience with Constant Contact, Mailchimp, or similar email marketing platforms. Experience with Salesforce or another CRM. Experience with Canva, Adobe Creative Suite, or similar design tools. Experience with print production or working with printers and creative vendors. Experience with editing and maintaining a website, including familiarity with HTML. Familiarity with photography, photo editing, video, or other forms of visual storytelling. Please submit a cover letter indicating why you are interested in the job and a resume. Portfolio materials will be requested during the interview process. Show Us Your Work A portfolio of writing and design samples will be requested as part of the interview process. We're interested in seeing how you communicate ideas both visually and verbally, whether through social media, newsletters, reports, event materials, publications, digital content, or other creative work. Please submit a resume and cover letter. Portfolio materials will be requested during the interview process. Reports to: Director of Development For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Position summary The Solutions Development Manager leads the design, development, and delivery of innovative software solutions that enhance legal practices and enterprise support functions. This role partners with stakeholders to translate complex requirements into technology solutions, overseeing assigned global platforms, system integrations, and software development projects while managing resources, monitoring project costs, and ensuring compliance with security, regulatory, and internal policies. The Manager leads a team of Analysts and Developers and drives the adoption of emerging technologies to support operational efficiency and transformative business outcomes. Job duties and responsibilities Lead the design, development, and implementation of tailored technology solutions for practice groups, attorneys, and clients, ensuring alignment with the firm's strategic objectives and enterprise technology roadmap. Partner with senior stakeholders to define requirements, evaluate technical solution options, recommend innovative solutions, and lead the implementation of assigned complex projects and system integrations. Lead and manage software development projects, including defining scope, allocating resources, managing deliverables, and coordinating vendor support to ensure successful outcomes. Develop project cost estimates and track project expenditures. Identify and assess risks associated with assigned technology solutions and projects, implement appropriate mitigation measures within established authority, and escalate significant risks to leadership. Ensure compliance with regulatory requirements, data privacy standards, and cybersecurity protocols. Monitor key performance indicators (KPIs) and success metrics for assigned technology solutions and development teams, using performance data to identify opportunities for continuous improvement. Communicate project status, risks, and recommendations to stakeholders and leadership, ensuring timely escalation of significant issues and supporting informed decision-making. Oversee the production and maintenance of assigned projects and platforms, including implementation strategies, project plans, cost analyses, and compliance records, adhering to firm standards, regulatory requirements, and cybersecurity best practices. Manage assigned global platforms such as intranet, extranet, room scheduling, and business intelligence (BI) systems, ensuring reliability, scalability, and continuous improvement. Champion the adoption and integration of emerging technologies, including cloud computing, automation, and artificial intelligence, to drive operational efficiency and innovation. Lead, mentor, and develop a team of Analysts and Developers, including hiring, performance management, and coaching to support team effectiveness and professional development. Establish, refine, and enforce software development policies, methodologies, best practices, and security standards, under the directorion of the Assistant Director, ensuring firm requirements, alignment with industry advancements and compliance obligations. Represent Solutions Development on firmwide committees, governance boards, or cross-functional project teams, providing technical expertise and contributing to enterprise technology initiatives. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree in an IT-related discipline is required. A Master's Degree and other relevant training, education, and certifications are preferred. Experience: Minimum of 7 years of software development experience, including expertise with React, MS SQL, and enterprise system integrations. Minimum of 3 years of experience leading or managing technical teams. Experience leading complex software development projects using Agile and DevOps methodologies. Expertise with BI platforms (Power BI, Tableau) and enterprise data visualization, analytics, and dashboard strategy. Deep knowledge of SharePoint-based intranet/extranet development and large-scale platform customization. Experience implementing emerging technologies, including cloud, AI, and automation, to support enterprise technology initiatives. Experience coordinating vendor relationships, including overseeing technical deliverables and evaluating third-party performance. Experience in a law firm or professional services environment strongly preferred. Skills: Demonstrated management and supervisory capability, leading, mentoring, and developing global technical teams. Strong knowledge of software development methodologies, system architecture, integrations, and enterprise platforms supporting the firm's technology environment. Strong project management capability, defining scope, allocating resources, managing deliverables, and overseeing multiple concurrent initiatives. Strong written and oral communication skills, presenting complex technical information clearly to senior leadership and diverse stakeholders. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Analytical and critical thinking capability, including defining KPIs, interpreting data, and using insights to drive continuous improvement. Ability to prioritize work effectively, manage competing responsibilities, and meet established timelines. Capable of working independently and collaboratively, including leading and supporting a team in a remote or hybrid work environment. Additional information Supervisory responsibilities: IT Solutions Development Team Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders across EMEA and the US, and to meet business, operational, or project needs. Ability to work in-office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $148,000 - $162,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities, and data science. Enlighten provides continued innovation and proactivity in meeting our customers' greatest challenges. We recognize that the most effective environment for your projects doesn't always look the same. Our hybrid work approach ensures that you can make lasting relationships with your team and collaborate in-person to get the job done-while having the flexibility to work from home when needed to achieve focused results. Why Enlighten? At Enlighten, our team's unwavering work ethic, top talent and celebration of innovative ideas have helped us thrive. We know that our employees are essential to our company's success, so we seek to take care of you as much as you take care of us. Here are a few highlights of our benefits package: • 100% paid employee premium for healthcare, vision and dental plans. • 10% 401k benefit. • Generous PTO + 10 paid holidays. • Education/training allowances. Anticipated Salary Range: $137,510.00 - $195,000.00. The salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, Enlighten takes a variety of factors into consideration which include, but are not limited to, the role's function, internal equity and a candidate's education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process. Job Description Enlighten is a cutting-edge technology company that is dedicated to developing innovative software solutions for our clients. We are currently seeking a talented and experienced Software Engineer to join our team. As a Software Engineer, you will be responsible for designing, developing, and implementing complex software capabilities for computer-based systems. Will work closely with other talented engineers to create software solutions that meet the needs of our clients. In this role, you will have the opportunity to work with modern tools and technologies, and you will be encouraged to stay up-to-date with the latest developments in the field. You will be part of a dynamic and collaborative team that is committed to delivering high-quality software solutions to our clients. If you are a self-motivated, creative, and detail-oriented software engineer who is passionate about developing innovative software solutions, we would love to hear from you. Level Essential Job Responsibilities Must have a strong working knowledge and experience developing Java based software capabilities. Should have an inquisitive nature, responsiveness, and excellent testing skills. Must also possess strong troubleshooting skills and the ability to work under pressure with multiple deadlines. Keep up-to-date with emerging trends and technologies in software development. Experience with Next-Gen Coding Agents: Proven track record of integrating advanced AI agents, specifically Claude Code or Google's Antigravity / Gemini agentic workflows, into your daily software engineering routine. Agentic Feature & Test Development: Experience using autonomous agents to handle multi-file feature implementations, complex codebase refactoring, and the automated generation of robust unit/integration tests. Context & Workflow Management: Ability to guide AI agents through complex, multi-repository application architectures, managing context efficiently and critically auditing agent-generated code for security, performance, and architectural alignment. Seamlessly transition between hands-on execution and team guidance, treating mentorship and team leadership as inherent components of senior-level impact. Will work in a fast-paced, small business environment with our talented team. Additional duties as assigned. Minimum Qualifications Clearance Requirement: Must obtain and maintain a U.S. Government Security Clearance, but not required on day one; U.S. Citizenship required. Can also consider candidates with current Secret or TS level clearance. 9+ years of experience Software Engineering, Modern Java Frameworks and Libraries (e.g. Spring, Guava) Bachelors in related field; OR 7 years relevant experience with Masters in related field; OR High School Diploma or equivalent and 13 years relevant experience. Experience in designing enterprise APIs. Experience in RESTful web services. Experience in Microservices architecture. Experience in Object Oriented Programming (OOP) paradigms. Experience with the agile software lifecycle. Demonstrated experience serving as a tech lead, mentor, or manager for engineering teams. Has a proven ability to learn quickly and works well both independently as well as in a team setting. Experience with the Linux operating system. Experience with configuration management tools (e.g. Git, Nexus, Maven). Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office. Flexibility is essential to adapt to schedule changes as needed. Preferred Requirements Current Clearances: Active Secret or Top Secret clearances are a strong plus. Next-Gen Coding Agents: Proven use of AI tools (Claude Code, Gemini) in daily engineering workflows. Agentic Feature Delivery: Using autonomous agents for multi-file implementation, refactoring, and automated testing. Experience in cloud based technologies (AWS, Azure) Experience in distributed databases, NoSQL databases, full text-search engines (e.g. Elasticsearch, MongoDB, Solr) Scripting experience is a huge plus. Prior experience or familiarity with Big Data Platforms or Data Lakehouse architectures. Understanding of AGILE software development methodologies and use of standard software development tool suites. (e.g., JIRA, Confluence, Github Enterprise, etc.) We have many more additional great benefits/perks that you can find on our website at .

Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

Job Title: Senior IT Project Manager - Enterprise IT Initiatives Position Overview Lead complex enterprise IT initiatives supporting IT implementation and maintenance of Call Center solutions. This role offers the opportunity to manage multiple enterprise IT projects, coordinate technical teams and stakeholders, and drive successful project delivery through structured project management practices. The Senior IT Project Manager will oversee project execution from planning through completion, ensuring initiatives are delivered on time, within budget, and within scope while maintaining quality, productivity, and consistency. What You'll Do Provide enterprise program/project management to ensure projects are completed on time, within budget, and within scope. Define project scope, duration, resources, costs, and appropriate approaches to achieve project objectives. Manage project scheduling, tracking, issue management, risk management, change management, and status reporting. Follow applicable project management and system engineering methodologies based on PMI and SEI CMMI frameworks. Utilize project portfolio management tools, including Clarity and Azure DevOps, across projects. Plan and coordinate work with IT managers and technical teams. Develop and implement project plans, establish deadlines, assign responsibilities, and monitor project progress. Prepare project status reports for upper management. Independently coordinate project activities and oversee all aspects of project execution. Establish project management structures and processes emphasizing quality, productivity, and consistency. Direct corrective actions when project performance falls below established objectives. Required Qualifications 5 years of project management experience with Enterprise IT Initiatives. 5 years of experience with an equivalent Project Management Methodology based on PMI. 5 years of experience with project and portfolio management systems, such as Clarity or Microsoft Project. 3 years of Agile experience. 10 years of strong leadership and communication skills. Thorough understanding of IT Infrastructure Technology and a good understanding of industry-standard IT Infrastructure processes. Ability to independently manage project coordination, planning, execution, and completion. Strong communication skills to work effectively across all levels of the organization. Preferred Qualifications ITIL Certification. PMP Certification. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Pay Range: $77.00hr - $82.00hr Job Overview: The Project Manager independently leads delivery for software product initiatives in an AI-enabled SDLC. This role combines strong execution ownership with growing breadth across product thinking, engineering operations, Agile coaching, stakeholder management, data-driven reporting, and AI-assisted workflow adoption. The role owns project-level planning, risk management, backlog quality, delivery metrics, scope control, and stakeholder coordination, while contributing meaningfully to capacity planning, product Client support, release coordination, and continuous improvement. This is an experienced PM role with full project ownership and growing influence across teams. Responsibilities: Build and manage project plans independently, including dependencies, buffers, sequencing, and critical path considerations. Lead day-to-day delivery execution across one or more Agile teams, ensuring work progresses predictably and transparently. Partner with Development Managers and team leads to adapt plans as scope, delivery context, or business priorities evolve. Support implementation roadmaps and maintain delivery accuracy across Jira and related tooling. Proactively identify, assess, score, and mitigate delivery risks; facilitate project-level risk reviews and determine when escalation is needed. Own project-level scope and change management by maintaining change logs, communicating impacts, and facilitating scope trade-off decisions. Plan resource allocation at the project level, forecast capacity gaps, and coordinate shared resources across teams. Coordinate releases, dependencies, and change impacts across one or more workstreams. Maintain a well-prioritized, estimable backlog and facilitate effective refinement sessions to keep work sprint-ready. Lead requirements workshops and translate business needs into clear, testable user stories and delivery-ready specifications. Build project dashboards and reporting views tailored to stakeholder needs, surfacing insights rather than only status. Use metrics such as velocity, throughput, risk trends, and delivery health indicators to guide execution decisions. Manage a diverse stakeholder group independently and tailor communication to technical, product, and business audiences. Navigate conflicting priorities and facilitate alignment across teams and functions. Provide clear, timely updates on progress, risks, delivery health, and decisions. Facilitate cross-team discussions and drive action-oriented follow-through. Apply Agile practices consistently and adapt ceremonies to team context and maturity. Facilitate retrospectives, planning workshops, Client sessions, and other working forums that improve clarity and execution. Organize learning sessions, office hours, and improvement activities that strengthen delivery discipline and collaboration. Coach teams on iterative delivery, continuous improvement, and effective team practices. Use approved AI tools for risk summaries, retrospective outputs, stakeholder communication, and first-pass delivery planning. Critically assess AI-generated outputs and identify when results are incomplete, unreliable, or require refinement. Proactively adopt AI tools to improve personal and team productivity and share effective use cases with the team. Contribute to roadmap and Client conversations by surfacing delivery insights, customer context, and business trade-offs. Participate in design reviews and Client activities, advocating for user needs and product quality in delivery decisions. Qualifications: Bachelor's degree or equivalent practical experience. 5 7 years of experience in project management, Agile delivery, product delivery, or related software development roles. Proven ability to independently manage project plans, RAID processes, backlog health, and delivery reporting. Experience working directly with engineering, product, and cross-functional stakeholders in software product environments. Strong facilitation, communication, and prioritization skills. Hands-on experience with Jira and related delivery/reporting tools. Preferred Qualifications: Experience with release coordination, capacity planning, and backlog ownership. Familiarity with engineering metrics, delivery dashboards, and basic product metrics. Experience with AI-assisted project delivery workflows in an approved enterprise environment. Agile, Scrum, SAFe, or product-related certification is a plus. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities, and data science. Enlighten provides continued innovation and proactivity in meeting our customers' greatest challenges. We recognize that the most effective environment for your projects doesn't always look the same. Our hybrid work approach ensures that you can make lasting relationships with your team and collaborate in-person to get the job done-while having the flexibility to work from home when needed to achieve focused results. Why Enlighten? At Enlighten, our team's unwavering work ethic, top talent and celebration of innovative ideas have helped us thrive. We know that our employees are essential to our company's success, so we seek to take care of you as much as you take care of us. Here are a few highlights of our benefits package: • 100% paid employee premium for healthcare, vision and dental plans. • 10% 401k benefit. • Generous PTO + 10 paid holidays. • Education/training allowances. Anticipated Salary Range: $137,510.00 - $195,000.00. The salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, Enlighten takes a variety of factors into consideration which include, but are not limited to, the role's function, internal equity and a candidate's education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process. Job Description Enlighten is a cutting-edge technology company that is dedicated to developing innovative software solutions for our clients. We are currently seeking a talented and experienced Software Engineer to join our team. As a Software Engineer, you will be responsible for designing, developing, and implementing complex software capabilities for computer-based systems. Will work closely with other talented engineers to create software solutions that meet the needs of our clients. In this role, you will have the opportunity to work with modern tools and technologies, and you will be encouraged to stay up-to-date with the latest developments in the field. You will be part of a dynamic and collaborative team that is committed to delivering high-quality software solutions to our clients. If you are a self-motivated, creative, and detail-oriented software engineer who is passionate about developing innovative software solutions, we would love to hear from you. Level Essential Job Responsibilities Must have a strong working knowledge and experience developing Java based software capabilities. Should have an inquisitive nature, responsiveness, and excellent testing skills. Must also possess strong troubleshooting skills and the ability to work under pressure with multiple deadlines. Keep up-to-date with emerging trends and technologies in software development. Seamlessly transition between hands-on execution and team guidance, treating mentorship and team leadership as inherent components of senior-level impact. Experience with Next-Gen Coding Agents: Proven track record of integrating advanced AI agents, specifically Claude Code or Google's Antigravity / Gemini agentic workflows, into your daily software engineering routine. Agentic Feature & Test Development: Experience using autonomous agents to handle multi-file feature implementations, complex codebase refactoring, and the automated generation of robust unit/integration tests. Context & Workflow Management: Ability to guide AI agents through complex, multi-repository application architectures, managing context efficiently and critically auditing agent-generated code for security, performance, and architectural alignment. Will work in a fast-paced, small business environment with our talented team. Additional duties as assigned. Minimum Qualifications Clearance Requirement: Must obtain and maintain a U.S. Government Security Clearance, but not required on day one; U.S. Citizenship required. 9+ years of experience Software Engineering, Modern Java Frameworks and Libraries (e.g. Spring, Guava) Bachelors in related field; OR 7 years relevant experience with Masters in related field; OR High School Diploma or equivalent and 13 years relevant experience. Experience in designing enterprise APIs. Experience in RESTful web services. Experience in Microservices architecture. Experience in Object Oriented Programming (OOP) paradigms. Experience with the agile software lifecycle. Demonstrated experience serving as a tech lead, mentor, or manager for engineering teams. Has a proven ability to learn quickly and works well both independently as well as in a team setting. Experience with the Linux operating system. Experience with configuration management tools (e.g. Git, Nexus, Maven). Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office. Flexibility is essential to adapt to schedule changes as needed. Preferred Requirements Next-Gen Coding Agents: Proven use of AI tools (Claude Code, Gemini) in daily engineering workflows. Agentic Feature Delivery: Using autonomous agents for multi-file implementation, refactoring, and automated testing. Experience in cloud based technologies (AWS, Azure) Experience in distributed databases, NoSQL databases, full text-search engines (e.g. Elasticsearch, MongoDB, Solr) Scripting experience is a huge plus. Prior experience or familiarity with Data Lakes or Warehouses is a huge plus. Understanding of AGILE software development methodologies and use of standard software development tool suites. (e.g., JIRA, Confluence, Github Enterprise, etc.) We have many more additional great benefits/perks that you can find on our website at .

Pay Range: $40.00hr - $45.00hr Job Overview: This position is responsible for managing and maintaining data center infrastructure to ensure seamless operations and peak performance. The candidate will evaluate and design optimal placement for all data center hardware, including initial implementation, upgrades, and decommissioning of outdated equipment. The candidate will understand and manage electrical requirements, load balancing, and cooling systems to maintain efficiency and prevent hardware failures. The candidate must provide operational oversight by guiding external parties conducting work within the data center, ensuring compliance with best practices and security protocols. Responsibilities: Perform daily inspections of critical infrastructure and data center grounds, including monitoring power, cooling, and various other systems for a facility operating 24/7/365. Partner with Facilities Management to manage HVAC, power systems, and other essential components required for continuous operation, including UPS units, generators, automatic transfer switches, switchgear, chillers, and power meters. Diagnose and resolve hardware issues with cabling and power. Manage cabinet and data floor operations, including balancing power, environmental controls, and weight distribution on data center floors. Manage capacity planning by monitoring system performance and ensuring sufficient resources for future growth. Keep management informed of significant developments occurring at the data center. Monitor, resolve, and update all assigned IT service management tickets. Manage expectations of managers, employees, and agency partners. Lead and execute projects within the division. Candidate Profile: Three-plus years of experience in a commercial electrical environment, data center management, commercial HVAC, or a related field. Additional experience in commercial electrical environments, data center management, commercial HVAC, or related fields. Strong background in computer hardware and software support, systems analysis, systems support, or computer operating systems. Effective communication skills with the ability to convey ideas clearly and engage with a diverse audience. Strong foundation in delivering exceptional customer service to both internal and external stakeholders. Demonstrated self-management abilities to work independently and take initiative. Proficiency in team building, motivational skills, and promoting teamwork. Capability to maintain composure in challenging situations. Strong organizational skills for efficient task and time management. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $25.20hr - $27.63hr Job Overview: The Digital Campaign Specialist is responsible for supporting and executing multi-channel digital campaigns within an internal digital agency environment, with a focus on quality, timeliness, and optimizing the digital customer journey. This role ensures the timely and high-quality delivery of integrated digital campaigns across multiple drive-to channels, including search, digital and social advertising, email with clear and connected calls to action, and web implementation featuring optimized content, creative execution, and intuitive user flows that deliver best-in-class customer experiences while driving awareness, preference, and demand for the organization's brand and products. Reporting to the Head of Digital Campaign Management, this individual contributor role requires strong expertise in multi-channel campaign implementation, campaign assembly, coordination, and execution to successfully deliver client projects. The Digital Campaign Specialist plays a key role in enhancing customer experience and contributing to measurable business outcomes through high-quality digital campaign delivery. This position serves as the primary liaison between Key Account Managers, Business, Marketing and Communications, Digital Channel teams, and Social Media teams to ensure seamless collaboration, alignment, and successful campaign execution. Primary Duties and Responsibilities: Consults on and executes digital customer journeys across web and email channels, including campaign and event landing pages, email creation and automation, and organic keyword research, ensuring high-quality implementation and adherence to digital marketing best practices. Participates actively in campaign kick-off meeting, ensures complete understanding of campaign brief, intent, and details. Accountable for ensuring quality and searchability of content and coordination of artifact development, campaign coding, creation of landing and event pages (as appropriate), set up emails and flow, search ads, vanity URLs/redirects. Consults on content and creative execution for web, emails, search ads, of web within pre-designed templates and answers channel-specific questions and recommends data-driven solutions based on best practices. Coordinates campaign launch; creates and publishes channel content and creative, landing and event pages, emails, activates digital ads as appropriate (search); conducts A/B testing for email, search ads and landing pages as appropriate; manages and delivers collected leads from campaigns and events to region or country CRM teams. Ensures campaign flow, roll-out and publishing of deliverables are met; ensures end-to-end assembly and quality of campaign implementation. Engages subject matter experts (SMEs) as appropriate to bring campaign to production. Ensures quality of customer interactions and promotes a best-in-class customer journey. Prepares and distributes campaign instructions package to countries that are part of the campaign roll-out, collects any country feedback or additional requirements, coordinates additional needs back to BA or region. Keeps attention on campaign results to capture and further apply best practices. Consults on optimization opportunities. Experience / Skills / Qualifications: Bachelor's degree in Marketing, Information Science, Digital/Interactive Communications Design, or a related field required. 3+ years of experience in digital marketing, with demonstrated success supporting and executing digital campaigns. Experience implementing multi-channel digital campaigns, channel drive-to strategies, and/or web design initiatives. Hands-on experience with one or more digital marketing channels, including email marketing, demand generation landing pages and forms, search (organic and paid), content management systems (CMS), and web design. Strong understanding of the digital marketing technology landscape and multi-channel campaign execution. Ability to advise stakeholders on digital marketing best practices, including web and email optimization, to drive effective campaign outcomes. Strong interpersonal, communication, analytical, and problem-solving skills, with the ability to collaborate effectively across cross-functional teams. Experience collaborating with global stakeholders across regions and cross-functional teams. Knowledge of digital campaign processes, campaign assembly, deployment, and optimization across multiple digital channels. Experience with digital marketing platforms such as Sprinklr, Eloqua, and Scrivito CMS preferred. Self-motivated with a solid understanding of current digital marketing technologies, trends, and best practices. Proven ability to manage multiple priorities, balance competing deadlines, and deliver high-quality work in a fast-paced environment. Strong sense of ownership and accountability, with the ability to independently manage projects from initiation through completion. Exceptional analytical skills, attention to detail, and commitment to delivering high-quality results. Preferred Candidate Attributes: Experience collaborating with multiple global stakeholders across regions and functions. Strong interpersonal and communication skills, combined with excellent analytical and problem-solving abilities. A self-starter mindset with a solid understanding of current digital marketing technologies and best practices. A passion for learning, adopting new technologies, and applying innovative approaches across digital platforms. The ability to effectively prioritize multiple projects while performing well under tight deadlines and changing priorities. A proactive, highly motivated approach with a strong sense of ownership and accountability for project outcomes. Exceptional analytical skills with meticulous attention to detail and a commitment to delivering high-quality work. Passion for learning and adopting emerging technologies to continuously improve digital experiences and campaign performance. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), reinforcement learning, and generative AI. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Prior experience designing and building agentic systems Prior experience developing and implementing AI solutions using Large-Language Models (LLMs) Airline or transport industry experience is a plus Skills, Licenses & Certifications Practical understanding of transformer architectures and how modern LLMs work Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool-calling patterns, or equivalent internal frameworks Proficiency in prompt engineering: systematic prompt design, few-shot learning, chain-of-thought, and prompt optimization for foundation models Knowledge of vector databases (e.g., Pinecone, FAISS, Weaviate, Chroma) and RAG architecture patterns Experience with LLM evaluation methods, including LLM-as-a-judge, automated benchmarking, and regression testing for model outputs Proficiency in post-deployment model maintenance, including observability, monitoring, cost optimization, and drift detection Experience developing and implementing governance frameworks and controls for responsible AI Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) is a plus Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics Strong proficiency in Python; working knowledge of Java or another enterprise language Proficiency in object-oriented design techniques and principles Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native development patterns Experience with CI/CD pipelines and DevOps toolchain: Git, GitHub, Jenkins, ADO Pipelines, or equivalent Experience with RESTful API design and integration patterns (JSON, microservices) Experience in Agile methodologies, such as SCRUM What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Description Job Description Interested in Applying? I have a few preliminary questions. Do you have experience developing systems, defining requirements, or analyzing automated financial systems? Can you troubleshoot a production application issue while considering its effect on users, upstream and downstream systems, and service levels? Have you administered or supported enterprise applications across cloud and on-premises environments? Are you comfortable coordinating technical work, estimating resources and risk, and explaining tradeoffs to a team? Can you support production issues outside normal business hours when needed? Why is this Different from other Job Opportunities? This Software Engineer III position supports the Department of State's global financial systems, including applications used for payroll, accounting, disbursing, and reporting. The successful candidate will help administer and improve production applications, resolve operational issues, and maintain reliable services for domestic and overseas users. All contractors supporting this department must possess or be able to obtain a Secret security clearance. You Must Meet these Minimum Requirements: Have five or more years of technical experience in systems development, requirements development, and/or automated financial systems analysis. A four-year degree is preferred; experience with financial systems is desirable. Experience supporting the operation and administration of production financial applications. Experience planning and coordinating software operations, estimate resources, assign accountability, establish success criteria, and assist with software cost, tradeoff, and risk analyses. Experience leading network design, analysis, implementation, and related systems management, including specifications, software monitoring, and network analysis software. Experience performing software life cycle analysis and planning in coordination with department requirements. Experience with enterprise financial applications such as PeopleSoft HRMS. Willingness to work on-call outside of regular hours. Work effectively in a team-oriented environment. We are also Looking for: Hands-on experience administering, troubleshooting, and maintaining production financial applications, including root cause analysis and resolution of system issues. Experience monitoring system performance, meeting service level agreements, and using logs, reports, or dashboards to identify operational issues. Experience planning and coordinating software operations, estimating resources, and assessing technical costs, tradeoffs, and risks. Experience supporting software implementation, system integration, monitoring, and life cycle planning in a cloud and on-premises environment. Experience with tools such as BMC Control-M, Microsoft Azure, Power BI, or Microsoft Power Platform is preferred. Our most Successful Employees in this Position Demonstrate: A team-oriented approach that brings operations, engineering, and departmental stakeholders together to resolve problems. Sound judgment when assessing software costs, tradeoffs, operational risks, and competing production priorities. Attention to system dependencies, service levels, and the details needed to maintain dependable financial operations. Overview of the Department: The Financial Technology Infrastructure (FTI) directorate supports financial systems used by the Department of State at home and overseas. This role combines hands-on production support with planning and improvement work across payroll, accounting, disbursing, reporting, and enterprise automation. The engineer will work with systems that support critical financial operations and will help keep them reliable as the environment spans cloud and on-premises platforms. Day-to-day Job Responsibilities include: Responsibilities include, but are not limited to: Plan, organize, configure, install, optimize, administer, and maintain the financial systems supported by the unit in a hybrid cloud and on-premises environment. Support PeopleTools-based PeopleSoft HRMS, Momentum Financials, Power BI solutions, RFMS/D, Microsoft Power Platform applications, and the BMC Control-M enterprise scheduling and automation suite. Plan, coordinate, and control software operations; estimate resources; assign accountability; establish success criteria; and assist with engineering estimates of software costs, tradeoffs, and risk. Contribute to system and network design, analysis, implementation, monitoring, and software life cycle planning in coordination with departmental requirements. Investigate and resolve production issues efficiently, including outside normal business hours, to maintain or exceed service level agreements and performance metrics. Work Schedule: The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a 100% on-site position Software Systems Utilized: Oracle 19 and later SQL Server 2019 and later PeopleSoft Payroll and/or Time & Labor Momentum Financials Microsoft PowerBI SQL and SQL Plus Windows 2019 and Later Redhat Enterprise Linux 8 or later. Windows 10 and Later Microsoft Power Platform Microsoft Azure BMC Control-M batch scheduling software

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.