This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Representative - ACS/Workstations Description - Job Summary HP is seeking a Technical Support Representative responsible for independently handling complex customer issues related to ACS/Workstations, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement. • Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations. • Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 8+ years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Knowledge & Skills • Active Directory • Agile Methodology • Automation • Computer Hardware • Computer Science • Desktop Support • Help Desk Support • Information Technology Infrastructure Library • Issue Tracking • IT Service Management • Linux • Microsoft Azure • Microsoft Office 365 • Microsoft Windows 10 • Operating Systems • Peripheral Devices • Scripting • ServiceNow • Technical Support • Windows Servers Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple departments and leads large, cross-division functional teams or projects. Complexity • Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $24 to $34 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - Shift 1, 0% premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/13/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Representative - ACS/Workstations Description - Job Summary HP is seeking a Technical Support Representative responsible for independently handling complex customer issues related to ACS/Workstations, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement. • Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations. • Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 8+ years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Knowledge & Skills • Active Directory • Agile Methodology • Automation • Computer Hardware • Computer Science • Desktop Support • Help Desk Support • Information Technology Infrastructure Library • Issue Tracking • IT Service Management • Linux • Microsoft Azure • Microsoft Office 365 • Microsoft Windows 10 • Operating Systems • Peripheral Devices • Scripting • ServiceNow • Technical Support • Windows Servers Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple departments and leads large, cross-division functional teams or projects. Complexity • Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $24 to $34 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - Shift 1, 0% premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Associate Systems Administrator, Supply Chain Rapid Response Team The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you'll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected. We're looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don't need to know everything coming in. What's most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes. This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology! Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy. Duties and Responsibilities: Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause. Manages automation infrastructure for DCs, MDCs, and Ship Hubs. Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems. Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records Qualifications and Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered. 1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role. Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred. Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment. Fundamental knowledge of supply chain operations and supporting technology platforms. Basic understanding of IT service management principles and ticketing systems. Working knowledge of SQL and database concepts. Familiarity with automation technologies used in distribution and logistics environments. Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to explain technical concepts to both technical and non-technical audiences. Self-motivated, meticulous, and able to manage multiple priorities effectively. Willingness to participate in on-call support rotation and occasional travel to distribution locations. Demonstrated reliability, accountability, adaptability, and commitment to attendance. Strong customer focus and commitment to service excellence. Must be comfortable taking calls and speaking directly to internal partners and customers on the phone. CompTIA A+, Network+, or similar entry-level certification a plus. Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus. Experience using ServiceNow or another IT service management platform a plus. Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus. Experience creating user documentation or knowledge articles a plus. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience. - $4,387.02 - $7,681.62 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
11/13/2026
Full time
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Associate Systems Administrator, Supply Chain Rapid Response Team The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you'll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected. We're looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don't need to know everything coming in. What's most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes. This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology! Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy. Duties and Responsibilities: Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause. Manages automation infrastructure for DCs, MDCs, and Ship Hubs. Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems. Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records Qualifications and Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered. 1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role. Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred. Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment. Fundamental knowledge of supply chain operations and supporting technology platforms. Basic understanding of IT service management principles and ticketing systems. Working knowledge of SQL and database concepts. Familiarity with automation technologies used in distribution and logistics environments. Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to explain technical concepts to both technical and non-technical audiences. Self-motivated, meticulous, and able to manage multiple priorities effectively. Willingness to participate in on-call support rotation and occasional travel to distribution locations. Demonstrated reliability, accountability, adaptability, and commitment to attendance. Strong customer focus and commitment to service excellence. Must be comfortable taking calls and speaking directly to internal partners and customers on the phone. CompTIA A+, Network+, or similar entry-level certification a plus. Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus. Experience using ServiceNow or another IT service management platform a plus. Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus. Experience creating user documentation or knowledge articles a plus. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience. - $4,387.02 - $7,681.62 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
Job Description Job Description NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. We Are Looking For We are seeking a Systems Engineer to support the deployment, integration, and sustainment of TeamWork Cloud, Cameo, and associated enterprise applications in secure cloud environments. This role requires experience with Application-as-Code (AaC), CI/CD pipelines, enterprise integrations, and cloud-based systems engineering. Required Qualifications Bachelor's or Master's degree in a STEM field Minimum of 10 years of relevant experience DoD 8140 compliant (Security+ CE certification) Experience configuring, deploying, and maintaining TeamWork Cloud and Cameo, including associated technologies such as Cassandra DB Experience deploying and maintaining applications as Application-as-Code (AaC) using CI/CD pipelines Strong engineering rigor and problem-solving skills Experience with relational and non-relational databases including: Cassandra MySQL MongoDB Strong written and verbal communication skills Experience integrating applications with workflow, case management, ticketing, or automation platforms such as ServiceNow Knowledge of: Active Directory SAML OpenLDAP OAuth 2.0 OIDC Experience creating and executing unit, system, and user acceptance testing plans Strong documentation skills Experience developing integration interfaces using: Python PowerShell Groovy Experience with: Ansible Terraform Jenkins GitLab Preferred Qualifications Experience with Model-Based Systems Engineering (MBSE) Experience optimizing cloud solutions Experience with Grafana and Splunk Experience with ServiceNow Experience integrating virtualized applications and application streaming technologies Experience supporting cloud infrastructure, security, and enterprise service domains Experience with IBM Enterprise Lifecycle Management Experience with SharePoint Experience with Tableau Experience managing API gateways and service catalogs Experience developing cross-domain capabilities Experience with Azure, Google Cloud, Oracle Cloud, or IBM Cloud Experience with Rancher and Kubernetes CLEARANCE REQUIRED: TS/SCI w/ Polygraph Other Requirements: U.S. Citizenship Compensation Spotlight: For this role, our typical salary range starts at $145,000 and stretches up to $170,000. But here's the deal - we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact. Taking Care of the People Who Take Care of The Nation Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous! Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider. Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all! Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it's also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle. Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much! NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
11/13/2026
Full time
Job Description Job Description NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. We Are Looking For We are seeking a Systems Engineer to support the deployment, integration, and sustainment of TeamWork Cloud, Cameo, and associated enterprise applications in secure cloud environments. This role requires experience with Application-as-Code (AaC), CI/CD pipelines, enterprise integrations, and cloud-based systems engineering. Required Qualifications Bachelor's or Master's degree in a STEM field Minimum of 10 years of relevant experience DoD 8140 compliant (Security+ CE certification) Experience configuring, deploying, and maintaining TeamWork Cloud and Cameo, including associated technologies such as Cassandra DB Experience deploying and maintaining applications as Application-as-Code (AaC) using CI/CD pipelines Strong engineering rigor and problem-solving skills Experience with relational and non-relational databases including: Cassandra MySQL MongoDB Strong written and verbal communication skills Experience integrating applications with workflow, case management, ticketing, or automation platforms such as ServiceNow Knowledge of: Active Directory SAML OpenLDAP OAuth 2.0 OIDC Experience creating and executing unit, system, and user acceptance testing plans Strong documentation skills Experience developing integration interfaces using: Python PowerShell Groovy Experience with: Ansible Terraform Jenkins GitLab Preferred Qualifications Experience with Model-Based Systems Engineering (MBSE) Experience optimizing cloud solutions Experience with Grafana and Splunk Experience with ServiceNow Experience integrating virtualized applications and application streaming technologies Experience supporting cloud infrastructure, security, and enterprise service domains Experience with IBM Enterprise Lifecycle Management Experience with SharePoint Experience with Tableau Experience managing API gateways and service catalogs Experience developing cross-domain capabilities Experience with Azure, Google Cloud, Oracle Cloud, or IBM Cloud Experience with Rancher and Kubernetes CLEARANCE REQUIRED: TS/SCI w/ Polygraph Other Requirements: U.S. Citizenship Compensation Spotlight: For this role, our typical salary range starts at $145,000 and stretches up to $170,000. But here's the deal - we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact. Taking Care of the People Who Take Care of The Nation Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous! Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider. Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all! Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it's also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle. Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much! NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.
Job Description Job Description Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world's leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you're hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description The Business Technology team is composed of passionate technologists who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability, resilience, and performance. This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management. You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem - engineering AI agents and connectors, automating workflows end-to-end, and integrating our enterprise tool stack, with Jira Service Management and the Atlassian suite as one core platform among several. While Jira Service Management and the broader Atlassian suite form a core part of your platform footprint, your scope extends well beyond it: you will build and maintain integrations across our enterprise tool stack, engineer automation pipelines that eliminate manual work at scale, and operationalize AI-native capabilities (Enterprise Apps connectors, Claude MCP integrations, Rovo agents) that put Sonar ahead of the curve in AI-driven internal operations. Your success will directly enable every internal team at Sonar to work faster, smarter, and with less friction - and will give leadership real-time visibility, consistent governance, and a platform that scales effortlessly with the company's global growth. What you will do You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing, multi-site, multinational organization. You bring deep expertise in building AI-native systems and automations, and you are equally at home administering and evolving ITSM platforms - especially Atlassian - that anchor Sonar's internal operations. You bring proven, multi-year experience in: AI Systems & Agent Engineering (primary focus): Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack - Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors. You prototype on the frontier, then harden what works into reliable, governed production systems that internal teams depend on daily. ITSM Platform Ownership (JSM): Administering, configuring, and continuously evolving Jira Service Management - including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing. You treat JSM as a product, not a ticket system. Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring. Automation Engineering: Designing and implementing sophisticated workflow automations - using Atlassian Automation, REST APIs, and third-party middleware - that eliminate manual processes and scale operations without adding headcount. Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps. CMDB & Asset Management: Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) - ensuring a reliable, audit-ready source of truth. ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management - translating business needs into governed, automated workflows. Security, Compliance & Audit Support: Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements. Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages. Stakeholder Enablement: Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements - acting as a true internal platform consultant. Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead Experience and qualifications Experience & Technical Acumen AI Engineering (Required): Hands-on experience with AI-native platforms and building on them - Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows. You've built and shipped something real, not just experimented. Atlassian Platform Expertise (Required): 5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments. Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design. Automation & Integration Engineering: Proven experience building workflow automations using Atlassian Automation and/or third-party tools. Comfortable with REST APIs, webhooks, and JSON for system integrations. Scripting experience (Python, Groovy, JavaScript) is a strong plus. Enterprise Tool Breadth: Experience with adjacent enterprise systems - identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom), or business systems (NetSuite, BambooHR, Salesforce) - is a strong differentiator. We don't need deep expertise in all of them, but curiosity and adaptability across the stack matters. CMDB / Asset Management: Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent). ITSM & ITIL Knowledge: Strong understanding of ITSM processes and ITIL v3/v4 frameworks - including incident, change, problem, and request management - with the ability to configure platform workflows that enforce these processes at scale. Security & Compliance Awareness: Understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements. Experience supporting external audit engagements is a plus. Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ACP-420 (Confluence Administrator) are highly valued. Leadership & Soft Skills Exceptional analytical, strategic thinking, and problem-solving abilities - you see patterns others miss and turn complexity into clean solutions. Highly autonomous and pragmatic: you make concrete progress in the face of ambiguity and imperfect information, without waiting for perfect requirements. Strong decision-making skills, with the ability to prioritize across competing demands and manage multiple concurrent initiatives. Self-confident enough to challenge the status quo - and to give and receive direct feedback in the service of continuous improvement. Excellent communication skills for both technical and non-technical audiences. Fluent in English, written and verbal. Collaborative by nature: you share information and ideas freely, and you understand that the best solutions emerge from collective thinking. Leadership mindset: you take ownership of initiatives end-to-end and drive them to completion with accountability and autonomy. Values "done" over "perfect" - while continuously looking for ways to improve processes and deliver measurable impact. . click apply for full job details
11/13/2026
Full time
Job Description Job Description Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world's leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you're hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description The Business Technology team is composed of passionate technologists who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability, resilience, and performance. This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management. You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem - engineering AI agents and connectors, automating workflows end-to-end, and integrating our enterprise tool stack, with Jira Service Management and the Atlassian suite as one core platform among several. While Jira Service Management and the broader Atlassian suite form a core part of your platform footprint, your scope extends well beyond it: you will build and maintain integrations across our enterprise tool stack, engineer automation pipelines that eliminate manual work at scale, and operationalize AI-native capabilities (Enterprise Apps connectors, Claude MCP integrations, Rovo agents) that put Sonar ahead of the curve in AI-driven internal operations. Your success will directly enable every internal team at Sonar to work faster, smarter, and with less friction - and will give leadership real-time visibility, consistent governance, and a platform that scales effortlessly with the company's global growth. What you will do You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing, multi-site, multinational organization. You bring deep expertise in building AI-native systems and automations, and you are equally at home administering and evolving ITSM platforms - especially Atlassian - that anchor Sonar's internal operations. You bring proven, multi-year experience in: AI Systems & Agent Engineering (primary focus): Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack - Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors. You prototype on the frontier, then harden what works into reliable, governed production systems that internal teams depend on daily. ITSM Platform Ownership (JSM): Administering, configuring, and continuously evolving Jira Service Management - including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing. You treat JSM as a product, not a ticket system. Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring. Automation Engineering: Designing and implementing sophisticated workflow automations - using Atlassian Automation, REST APIs, and third-party middleware - that eliminate manual processes and scale operations without adding headcount. Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps. CMDB & Asset Management: Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) - ensuring a reliable, audit-ready source of truth. ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management - translating business needs into governed, automated workflows. Security, Compliance & Audit Support: Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements. Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages. Stakeholder Enablement: Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements - acting as a true internal platform consultant. Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead Experience and qualifications Experience & Technical Acumen AI Engineering (Required): Hands-on experience with AI-native platforms and building on them - Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows. You've built and shipped something real, not just experimented. Atlassian Platform Expertise (Required): 5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments. Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design. Automation & Integration Engineering: Proven experience building workflow automations using Atlassian Automation and/or third-party tools. Comfortable with REST APIs, webhooks, and JSON for system integrations. Scripting experience (Python, Groovy, JavaScript) is a strong plus. Enterprise Tool Breadth: Experience with adjacent enterprise systems - identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom), or business systems (NetSuite, BambooHR, Salesforce) - is a strong differentiator. We don't need deep expertise in all of them, but curiosity and adaptability across the stack matters. CMDB / Asset Management: Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent). ITSM & ITIL Knowledge: Strong understanding of ITSM processes and ITIL v3/v4 frameworks - including incident, change, problem, and request management - with the ability to configure platform workflows that enforce these processes at scale. Security & Compliance Awareness: Understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements. Experience supporting external audit engagements is a plus. Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ACP-420 (Confluence Administrator) are highly valued. Leadership & Soft Skills Exceptional analytical, strategic thinking, and problem-solving abilities - you see patterns others miss and turn complexity into clean solutions. Highly autonomous and pragmatic: you make concrete progress in the face of ambiguity and imperfect information, without waiting for perfect requirements. Strong decision-making skills, with the ability to prioritize across competing demands and manage multiple concurrent initiatives. Self-confident enough to challenge the status quo - and to give and receive direct feedback in the service of continuous improvement. Excellent communication skills for both technical and non-technical audiences. Fluent in English, written and verbal. Collaborative by nature: you share information and ideas freely, and you understand that the best solutions emerge from collective thinking. Leadership mindset: you take ownership of initiatives end-to-end and drive them to completion with accountability and autonomy. Values "done" over "perfect" - while continuously looking for ways to improve processes and deliver measurable impact. . click apply for full job details
Job Description Job Description Job Description Job Title: Cloud Architect Location: Herndon, VA (Onsite) Security Clearance: Active Top Secret We question. We listen. We adapt. Be honest. Be pragmatic. Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including Boston, MA, Colorado Springs, CO, San Antonio, TX, and St. Louis, MO. Born out of the Department of Defense's software factory ecosystem, Omni has rapidly distinguished itself by delivering both mission-critical and enterprise solutions that enhance the technological capabilities of the federal government. With a focus on areas such as Command and Control, Cybersecurity, Space, Geospatial, and Modeling Simulation, Omni leverages cutting-edge commercial technology tailored to government objectives, improving mission performance and delivering transformative outcomes for the Department of Defense (DoD), Intelligence Community (IC), and their end-users. The company's innovative approach is backed by its Omni Labs and SBIR Innovation centers, where they develop advanced platforms and tools in data mesh, secure connectivity, and intelligent automation. Why Omni? Environment of Autonomy Innovative Commercial Approach People over process We are seeking an experienced Cloud Architect to support our Defense Counterintelligence and Security Agency (DCSA) Portfolio Acquisition Executive (PAE) managed service provider contract. This senior-level role requires a highly autonomous, top-secret security-cleared professional to serve as the ultimate escalation point for complex cloud engineering and incident ticket management. The ideal candidate will excel in hybrid and multi-cloud environments (primarily AWS GovCloud, with supporting Azure infrastructure), taking ownership of critical INC tickets and effectively troubleshooting deep systemic problems ranging from advanced routing and resource pointing errors to OS-level and platform integration issues. This role requires significant independent interaction with customers and application teams to resolve cloud dependencies and design robust solutions. Please note: This position requires working 30% to 50% of the time within a secure SIPR SCIF environment. Requirements: Active Top Secret clearance (required) Must be eligible for DCSA Personnel Assurance Program enrollment CompTIA Security+ (DoD 8570 IAT Level II minimum) Bachelor's Degree 8+ years of relative experience (Senior/Architect level) Highly Autonomous Operation: Demonstrated capability to operate fully independently as a senior escalation point, interacting directly with end customers, stakeholders, and application development teams to troubleshoot complex issues, architect technical solutions, and provide strategic guidance. Willingness and ability to work on-site in a SIPR/SCIF environment for 30% to 50% of the work schedule. Advanced hands-on experience supporting, architecting, and troubleshooting enterprise workloads in an AWS GovCloud environment. Expert-level Linux system administration and troubleshooting capabilities (e.g., RHEL, Amazon Linux) to assist application teams with deep-level server access, environment configurations, and log analysis. Experience managing high-priority incident (INC) ticket queues, leading major incident response, and resolving complex service requests within established SLAs. Demonstrated ability to diagnose complex cloud networking and access issues, including advanced routing topologies, security groups, subnets, and DNS/resource pointing. Familiarity with GitLab for troubleshooting build runner connectivity, repository access, and pipeline deployment failures. Proficiency with ticketing and collaboration platforms (e.g., ServiceNow, Jira). Containers Orchestration (Docker, Kubernetes, AWS EKS): Expert troubleshooting and resolution of application issues tied to container crashes, ingress routing, or cluster resource limits. Identity PKI / CAC Authentication: Proficiency in environments enforcing strict CAC/PKI authentication; handling complex issues involving certificate rotation, SSO/SAML integration, or role/IAM policy misconfigurations. Core Network Services (Route 53 / DNS, Load Balancers, VPNs): Expertise in diagnosing and resolving complex routing and resource-pointing issues at an architectural level. Nice to Have: Working knowledge of Microsoft Azure / Azure Government environments and hybrid cloud connectivity. Experience administering Microsoft server products and directory services (e.g., Windows Server, Active Directory / Microsoft Entra ID). Professional-level AWS or Azure certifications (e.g., AWS Certified Solutions Architect - Professional, AWS Certified DevOps Engineer - Professional). Prior experience serving as a technical lead or architect in a DoD or DCSA environment. Our team is always hungry for more - more knowledge, more problem solving, more growth, more innovation, and, ultimately, customer success. This hunger and hustle fuel our determination to excel in everything we do. It's not just about meeting established goals; it's about exceeding them. We take immense pride in applying our expertise in cutting-edge technologies and our ability to adapt to emerging trends directly to the users in the field, as our nation's protectors deserve nothing less. Omni Federal is an equal opportunity and affirmative action employer. Omni Federal is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. Payband: $200,000 - $233,000 , About Omni Federal Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including Boston, MA, Colorado Springs, CO, San Antonio, TX, and St. Louis, MO. Born out of the Department of Defense's software factory ecosystem, Omni has rapidly distinguished itself by delivering both mission-critical and enterprise solutions that enhance the technological capabilities of the federal government. With a focus on areas such as Command and Control, Cybersecurity, Space, Geospatial, and Modeling Simulation, Omni leverages cutting-edge commercial technology tailored to government objectives, improving mission performance and delivering transformative outcomes for the Department of Defense (DoD), Intelligence Community (IC), and their end-users. The company's innovative approach is backed by its Omni Labs and SBIR Innovation centers, where they develop advanced platforms and tools in data mesh, secure connectivity, and intelligent automation.
11/13/2026
Full time
Job Description Job Description Job Description Job Title: Cloud Architect Location: Herndon, VA (Onsite) Security Clearance: Active Top Secret We question. We listen. We adapt. Be honest. Be pragmatic. Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including Boston, MA, Colorado Springs, CO, San Antonio, TX, and St. Louis, MO. Born out of the Department of Defense's software factory ecosystem, Omni has rapidly distinguished itself by delivering both mission-critical and enterprise solutions that enhance the technological capabilities of the federal government. With a focus on areas such as Command and Control, Cybersecurity, Space, Geospatial, and Modeling Simulation, Omni leverages cutting-edge commercial technology tailored to government objectives, improving mission performance and delivering transformative outcomes for the Department of Defense (DoD), Intelligence Community (IC), and their end-users. The company's innovative approach is backed by its Omni Labs and SBIR Innovation centers, where they develop advanced platforms and tools in data mesh, secure connectivity, and intelligent automation. Why Omni? Environment of Autonomy Innovative Commercial Approach People over process We are seeking an experienced Cloud Architect to support our Defense Counterintelligence and Security Agency (DCSA) Portfolio Acquisition Executive (PAE) managed service provider contract. This senior-level role requires a highly autonomous, top-secret security-cleared professional to serve as the ultimate escalation point for complex cloud engineering and incident ticket management. The ideal candidate will excel in hybrid and multi-cloud environments (primarily AWS GovCloud, with supporting Azure infrastructure), taking ownership of critical INC tickets and effectively troubleshooting deep systemic problems ranging from advanced routing and resource pointing errors to OS-level and platform integration issues. This role requires significant independent interaction with customers and application teams to resolve cloud dependencies and design robust solutions. Please note: This position requires working 30% to 50% of the time within a secure SIPR SCIF environment. Requirements: Active Top Secret clearance (required) Must be eligible for DCSA Personnel Assurance Program enrollment CompTIA Security+ (DoD 8570 IAT Level II minimum) Bachelor's Degree 8+ years of relative experience (Senior/Architect level) Highly Autonomous Operation: Demonstrated capability to operate fully independently as a senior escalation point, interacting directly with end customers, stakeholders, and application development teams to troubleshoot complex issues, architect technical solutions, and provide strategic guidance. Willingness and ability to work on-site in a SIPR/SCIF environment for 30% to 50% of the work schedule. Advanced hands-on experience supporting, architecting, and troubleshooting enterprise workloads in an AWS GovCloud environment. Expert-level Linux system administration and troubleshooting capabilities (e.g., RHEL, Amazon Linux) to assist application teams with deep-level server access, environment configurations, and log analysis. Experience managing high-priority incident (INC) ticket queues, leading major incident response, and resolving complex service requests within established SLAs. Demonstrated ability to diagnose complex cloud networking and access issues, including advanced routing topologies, security groups, subnets, and DNS/resource pointing. Familiarity with GitLab for troubleshooting build runner connectivity, repository access, and pipeline deployment failures. Proficiency with ticketing and collaboration platforms (e.g., ServiceNow, Jira). Containers Orchestration (Docker, Kubernetes, AWS EKS): Expert troubleshooting and resolution of application issues tied to container crashes, ingress routing, or cluster resource limits. Identity PKI / CAC Authentication: Proficiency in environments enforcing strict CAC/PKI authentication; handling complex issues involving certificate rotation, SSO/SAML integration, or role/IAM policy misconfigurations. Core Network Services (Route 53 / DNS, Load Balancers, VPNs): Expertise in diagnosing and resolving complex routing and resource-pointing issues at an architectural level. Nice to Have: Working knowledge of Microsoft Azure / Azure Government environments and hybrid cloud connectivity. Experience administering Microsoft server products and directory services (e.g., Windows Server, Active Directory / Microsoft Entra ID). Professional-level AWS or Azure certifications (e.g., AWS Certified Solutions Architect - Professional, AWS Certified DevOps Engineer - Professional). Prior experience serving as a technical lead or architect in a DoD or DCSA environment. Our team is always hungry for more - more knowledge, more problem solving, more growth, more innovation, and, ultimately, customer success. This hunger and hustle fuel our determination to excel in everything we do. It's not just about meeting established goals; it's about exceeding them. We take immense pride in applying our expertise in cutting-edge technologies and our ability to adapt to emerging trends directly to the users in the field, as our nation's protectors deserve nothing less. Omni Federal is an equal opportunity and affirmative action employer. Omni Federal is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. Payband: $200,000 - $233,000 , About Omni Federal Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including Boston, MA, Colorado Springs, CO, San Antonio, TX, and St. Louis, MO. Born out of the Department of Defense's software factory ecosystem, Omni has rapidly distinguished itself by delivering both mission-critical and enterprise solutions that enhance the technological capabilities of the federal government. With a focus on areas such as Command and Control, Cybersecurity, Space, Geospatial, and Modeling Simulation, Omni leverages cutting-edge commercial technology tailored to government objectives, improving mission performance and delivering transformative outcomes for the Department of Defense (DoD), Intelligence Community (IC), and their end-users. The company's innovative approach is backed by its Omni Labs and SBIR Innovation centers, where they develop advanced platforms and tools in data mesh, secure connectivity, and intelligent automation.
Job Description Job Description Savi Gurus is seeking an IT Specialist - Support Analyst to work at a client location. This is NOT a remote position. All candidates must be able to be at the client location in St. Louis Metropolitan area daily. Primary Responsibilities: Provide Tier 1/2 support for incidents and service requests (hardware, software, access, connectivity) Troubleshoot and resolve issues with a focus on first-contact resolution; escalate as needed Log, update, and manage tickets in ITSM tools (e.g., EasyVista, ServiceNow) in line with SLAs Perform user account administration in Azure AD (password resets, access provisioning, group management) Support device setup, imaging, and deployment for end users Maintain clear documentation of resolutions and contribute to the knowledge base Additional Responsibilities (as needed): Support application rollouts and minor testing validation from a service desk perspective Provide user support during system changes, upgrades, and go-live (hyper-care) periods Identify recurring issues and partner with teams on root cause and continuous improvement Assist with basic reporting on ticket trends and service performance Ideal Candidate Profile: Hand-on Service Desk or IT Support experience (contract or fast-paced environments preferred) Experience with ITSM platforms such as EasyVista or ServiceNow Working knowledge of Azure AD / Microsoft 365 administration Strong troubleshooting skills across Windows OS, Office apps, and basic networking Solid communication skills with a customer-focused approach Able to ramp quickly and operate with minimal supervision Experience using Intune and Autopilot Savi Gurus is a fast-growing St. Louis-based business and technology consulting firm with competitive salary, annual bonus, matching retirement plan, company-paid healthcare, dental, vision and pharma, 4 weeks of PTO, 10 holidays, and a nominal training budget. We hire consultants to keep. We're not turning and burning our folks. Join us and become One of the Savi Gs. Only applicants who are legally authorized to work in the US and not represented by anyone else will be considered. This position requires the consultant to be at the client site. This person needs to be able to do that without travel expenses. Savi Gurus does not provide any work authorization sponsorship, or any assistance in securing, maintaining or extending work authorization. E04JI800im7o409jtpz PIc254df362c5c-3833
11/13/2026
Full time
Job Description Job Description Savi Gurus is seeking an IT Specialist - Support Analyst to work at a client location. This is NOT a remote position. All candidates must be able to be at the client location in St. Louis Metropolitan area daily. Primary Responsibilities: Provide Tier 1/2 support for incidents and service requests (hardware, software, access, connectivity) Troubleshoot and resolve issues with a focus on first-contact resolution; escalate as needed Log, update, and manage tickets in ITSM tools (e.g., EasyVista, ServiceNow) in line with SLAs Perform user account administration in Azure AD (password resets, access provisioning, group management) Support device setup, imaging, and deployment for end users Maintain clear documentation of resolutions and contribute to the knowledge base Additional Responsibilities (as needed): Support application rollouts and minor testing validation from a service desk perspective Provide user support during system changes, upgrades, and go-live (hyper-care) periods Identify recurring issues and partner with teams on root cause and continuous improvement Assist with basic reporting on ticket trends and service performance Ideal Candidate Profile: Hand-on Service Desk or IT Support experience (contract or fast-paced environments preferred) Experience with ITSM platforms such as EasyVista or ServiceNow Working knowledge of Azure AD / Microsoft 365 administration Strong troubleshooting skills across Windows OS, Office apps, and basic networking Solid communication skills with a customer-focused approach Able to ramp quickly and operate with minimal supervision Experience using Intune and Autopilot Savi Gurus is a fast-growing St. Louis-based business and technology consulting firm with competitive salary, annual bonus, matching retirement plan, company-paid healthcare, dental, vision and pharma, 4 weeks of PTO, 10 holidays, and a nominal training budget. We hire consultants to keep. We're not turning and burning our folks. Join us and become One of the Savi Gs. Only applicants who are legally authorized to work in the US and not represented by anyone else will be considered. This position requires the consultant to be at the client site. This person needs to be able to do that without travel expenses. Savi Gurus does not provide any work authorization sponsorship, or any assistance in securing, maintaining or extending work authorization. E04JI800im7o409jtpz PIc254df362c5c-3833
Job Description Job Description What are the top 3 skills required for this role? 1. Microwave/radio communications 2. SCADA/OT remote communications 3. PtP/PtMP, VHF/UHF, LMR, cellular 4. Nokia microwave systems 5. Towers, licensing, telecom site infrastructure 6. Network routing/switching, SD-WAN, security - Ok Monitoring/management tools like SolarWinds, Sierra AirLink Manager, CN Maestro, Provision, IMS Job Description: Network Advisor - MW/Radio Communication Operations and Support Locations: Houston (TX), Salt Lake (UT), Gastonia (NC), Cleveland (OH) and Superior (WI) Overview: We are seeking a highly experienced MW and Radio Communications professional with 5 years of expertise in deploying and supporting radio systems for enterprise environments. The successful candidate will help support and direct our radio operations, ensuring robust, scalable, and secure network reliability. Key Responsibilities: • Operational Support: Deliver advanced technical support for network operations, including 24/7 on-call support. Provide incident response and troubleshoot network issues, performance and functionality to ensure delivery of reliable network services • MW Radio System Design and Implementation: Support deployment, and optimization of enterprise-scale systems including SCADA remote communications. • New Technology and Infrastructure Development: Provide comprehensive network solutions to meet business/Scada/OT requirements, ensuring high availability, security, and scalability, and execute rollout of new network technology • Technology Testing and Validation: Conduct thorough testing and validation of new communications technology to guarantee performance and reliability. • Technology Integration: Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements. • Risk Management: Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans. • Documentation: Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures. • Automation: Automate routine tasks and integrate new technologies into existing networks to improve overall infrastructure. • Problem, Incident and Change Review: Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings. • Cost Optimization: Proactively identify and implement cost-saving measures within the network infrastructure. • Project Support: Provide support for business projects including M & A involving requirement gathering and review and translating requirements into technical network architecture. • Vendor Management: Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance. Key Skills: Radio Technology: Working knowledge of radio fundamentals and technologies Microwave Technology: Hands-on experience with Nokia MW systems Communications Technology: Working knowledge of PtP/PtMP systems (VHF, UHF bands), LMR, and cellular Communications System Design: Experience in support microwave radio, configuration and , implementation. Experience with Oil & Gas environments a plus. Towers and licensing: Knowledge of towers and maintenance, FCC and ISED licensing. Knowledge of Telecom sites design development, power systems, cabling, grounding Networking: Strong working knowledge and hands-on experience with networking technologies, including routing, switching and SDWAN Network Security: Working experience of network security principles and best practices, including the implementation of OTA encryption Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Sierra AirLink Manager, CN Maestro, Provision, IMS, etc. Good business acumen: Ability to manage business relationships across departments and understand business requirements to deliver on core projects and initiatives. Vendor Management: Experience managing vendor relationships and ensuring SLA compliance. Qualifications: • College/University Degree in IT, Computer Science, Networking, Engineering or related field or equivalent experience. • 5 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise radio infrastructure. • Proven track record of managing complex communication projects from start to finish. • Strong problem-solving skills and the ability to troubleshoot complex network issues. • Effectives communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes.
11/13/2026
Full time
Job Description Job Description What are the top 3 skills required for this role? 1. Microwave/radio communications 2. SCADA/OT remote communications 3. PtP/PtMP, VHF/UHF, LMR, cellular 4. Nokia microwave systems 5. Towers, licensing, telecom site infrastructure 6. Network routing/switching, SD-WAN, security - Ok Monitoring/management tools like SolarWinds, Sierra AirLink Manager, CN Maestro, Provision, IMS Job Description: Network Advisor - MW/Radio Communication Operations and Support Locations: Houston (TX), Salt Lake (UT), Gastonia (NC), Cleveland (OH) and Superior (WI) Overview: We are seeking a highly experienced MW and Radio Communications professional with 5 years of expertise in deploying and supporting radio systems for enterprise environments. The successful candidate will help support and direct our radio operations, ensuring robust, scalable, and secure network reliability. Key Responsibilities: • Operational Support: Deliver advanced technical support for network operations, including 24/7 on-call support. Provide incident response and troubleshoot network issues, performance and functionality to ensure delivery of reliable network services • MW Radio System Design and Implementation: Support deployment, and optimization of enterprise-scale systems including SCADA remote communications. • New Technology and Infrastructure Development: Provide comprehensive network solutions to meet business/Scada/OT requirements, ensuring high availability, security, and scalability, and execute rollout of new network technology • Technology Testing and Validation: Conduct thorough testing and validation of new communications technology to guarantee performance and reliability. • Technology Integration: Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements. • Risk Management: Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans. • Documentation: Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures. • Automation: Automate routine tasks and integrate new technologies into existing networks to improve overall infrastructure. • Problem, Incident and Change Review: Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings. • Cost Optimization: Proactively identify and implement cost-saving measures within the network infrastructure. • Project Support: Provide support for business projects including M & A involving requirement gathering and review and translating requirements into technical network architecture. • Vendor Management: Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance. Key Skills: Radio Technology: Working knowledge of radio fundamentals and technologies Microwave Technology: Hands-on experience with Nokia MW systems Communications Technology: Working knowledge of PtP/PtMP systems (VHF, UHF bands), LMR, and cellular Communications System Design: Experience in support microwave radio, configuration and , implementation. Experience with Oil & Gas environments a plus. Towers and licensing: Knowledge of towers and maintenance, FCC and ISED licensing. Knowledge of Telecom sites design development, power systems, cabling, grounding Networking: Strong working knowledge and hands-on experience with networking technologies, including routing, switching and SDWAN Network Security: Working experience of network security principles and best practices, including the implementation of OTA encryption Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Sierra AirLink Manager, CN Maestro, Provision, IMS, etc. Good business acumen: Ability to manage business relationships across departments and understand business requirements to deliver on core projects and initiatives. Vendor Management: Experience managing vendor relationships and ensuring SLA compliance. Qualifications: • College/University Degree in IT, Computer Science, Networking, Engineering or related field or equivalent experience. • 5 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise radio infrastructure. • Proven track record of managing complex communication projects from start to finish. • Strong problem-solving skills and the ability to troubleshoot complex network issues. • Effectives communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes.
Job Description Job Description BGIS is looking for a Data Center Hardware Remediation Technician to join the team, McCarran, NV . BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. RESPONSIBILITIES Perform physical hardware remediation (Break/Fix) Provide hardware upgrade support. Confirm hardware issues are fixed after on-site fixes are completed. Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required. Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues. Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal) May be required for on-call after hours. Effectively utilizes the ticket management system. This is not a remote support position but requires reporting to a data center location. Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES Experience with remote console / server management technologies - BMC/iLo/iDrac/Cyclades/etc. Ability to effectively communicate with customers, technicians and vendors. Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution. Experience working with hardware from multiple vendors. Experience working within a ticketing system: Remedy, ServiceNow, etc. Work experience in a large data center Knowledge of RAID controller and configuration a plus High level of written and oral fluency in English Excellent verbal and written communication Must be able to multi-task. Must be able to adapt to changing priorities, conditions, and circumstances. Must be punctual and reliable. Must have good organization, interpersonal, and time management skills. Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Visit us online at for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this non-exempt position in the US is $27-28 an hour. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. Responsibilities for Internal Candidates Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information. Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information.
11/13/2026
Full time
Job Description Job Description BGIS is looking for a Data Center Hardware Remediation Technician to join the team, McCarran, NV . BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. RESPONSIBILITIES Perform physical hardware remediation (Break/Fix) Provide hardware upgrade support. Confirm hardware issues are fixed after on-site fixes are completed. Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required. Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues. Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal) May be required for on-call after hours. Effectively utilizes the ticket management system. This is not a remote support position but requires reporting to a data center location. Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES Experience with remote console / server management technologies - BMC/iLo/iDrac/Cyclades/etc. Ability to effectively communicate with customers, technicians and vendors. Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution. Experience working with hardware from multiple vendors. Experience working within a ticketing system: Remedy, ServiceNow, etc. Work experience in a large data center Knowledge of RAID controller and configuration a plus High level of written and oral fluency in English Excellent verbal and written communication Must be able to multi-task. Must be able to adapt to changing priorities, conditions, and circumstances. Must be punctual and reliable. Must have good organization, interpersonal, and time management skills. Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Visit us online at for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this non-exempt position in the US is $27-28 an hour. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. Responsibilities for Internal Candidates Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information. Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information.
Job Description Job Description Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities In this role, you will maintain and enhance AV/VTC/Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. RESPONSIBILITIES Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions. Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues. Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment. Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored. Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems. Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices. Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime. Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions. Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions. Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture. Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR. Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations. Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks. Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations. REQUIRED QUALIFICATIONS Experience: 3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field. 3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred. 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred. Certifications: CompTIA Security+ Manufacturer Trainings (ex. Evertz, Extron, Crestron) CTS (CTS-I, CTS-D) preferred CEA (Certified Audio Engineer) preferred CVE (Certified Video Engineer) preferred Education: Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree. Clearance: Must possess a Top Secret/SCI with Polygraph Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Buckley Space Force Base, Aurora, CO Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Active TS/SCI with Polygraph clearance WAGE INFORMATION Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities . click apply for full job details
11/13/2026
Full time
Job Description Job Description Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities In this role, you will maintain and enhance AV/VTC/Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. RESPONSIBILITIES Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions. Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues. Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment. Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored. Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems. Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices. Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime. Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions. Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions. Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture. Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR. Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations. Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks. Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations. REQUIRED QUALIFICATIONS Experience: 3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field. 3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred. 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred. Certifications: CompTIA Security+ Manufacturer Trainings (ex. Evertz, Extron, Crestron) CTS (CTS-I, CTS-D) preferred CEA (Certified Audio Engineer) preferred CVE (Certified Video Engineer) preferred Education: Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree. Clearance: Must possess a Top Secret/SCI with Polygraph Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Buckley Space Force Base, Aurora, CO Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Active TS/SCI with Polygraph clearance WAGE INFORMATION Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities . click apply for full job details
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
11/13/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Job Description Job Description Position Summary The Senior Program Analyst supporting MSD provides flexible budget and financial management support to both the Budget IAA Team and Budget Execution Team. The Program Analyst may be assigned across functions as workload demands change, allowing the organization to shift support where needed to address priorities, backlogs, deadlines, and emerging requirements. The Program Analyst will perform the same general duties, supporting activities related to Interagency Agreements, obligations, de-obligations, spend plan development, budget execution monitoring, unfunded requirements, commitments, expenditures, and unliquidated obligations. Essential Functions Provide flexible support to both the Budget IAA Team and Budget Execution Team, with assignments shifting across functions based on workload demands, priorities, backlogs, deadlines, and emerging requirements. Support budget and financial management activities related to Interagency Agreements, obligations, de-obligations, spend plan development, budget execution monitoring, unfunded requirements, commitments, expenditures, and unliquidated obligations. Review IAA-related forms and documentation for clarity, completeness, and accuracy of information. Draft, prepare, and review 7600A and 7600B forms. Process Interagency Agreements and assist with resolving issues that may delay approval, obligation, or de-obligation. Officially obligate and de-obligate IAAs on behalf of the organization, as authorized. Monitor obligations to ensure funds are properly obligated in a timely manner. Track and monitor de-obligation requests through completion. Coordinate with internal offices and external partners to resolve IAA documentation, funding, or processing issues. Assist offices in developing and updating budget execution spend plans. Identify and track unfunded requirements. Monitor budget execution against spend plans to identify potential funding surpluses. Support the realignment of available funds to address approved unfunded requirements. Analyze monthly budget expenditures to prepare, compile, and revise budget execution plans. Review budget commitment reports to ensure commitments are properly obligated. Verify that expenditures are posted correctly and identify discrepancies for resolution. Review unliquidated obligation reports to identify items for close-out. Work with program offices to complete the UDO close-out process. Perform other duties as assigned in support of budget and financial management operations. Job Qualifications Must be a U.S. citizen. Bachelor's degree (four-year degree) with a major in a related field. A minimum of five years of work experience performing similar business analysis work. Expert-level proficiency in Microsoft Excel, specifically for advanced data analysis, automation, and visualization. Proficiency with Microsoft Teams, Word, Outlook, Access and use of multiple monitors. Strong written and verbal communication skills, particularly in financial contexts. Experience in budget execution, financial analysis, transaction processing, Interagency Agreements, obligations, de-obligations, commitments, expenditures, and unliquidated obligation close-out activities. Experience in developing and maintaining financial reports and data summaries. Advanced analytical and problem-solving skills for financial data analysis. Ability to develop, update, and monitor budget execution spend plans, unfunded requirements, commitment reports, expenditure data, and financial tracking tools. Strong attention to detail and accuracy in financial reporting. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Professional demeanor and adherence to CBP's standards of conduct. Prior experience with SAP, ServiceNow, and Concur software systems is desired, but not required. Must be able to successfully complete the required U.S. Government background investigation and security clearance process. The selected candidate must be able to obtain and maintain the security clearance required for the position as a condition of employment and continued employment. OTHER ESSENTIAL REQUIREMENTS Computer Skills: Proficiency with computers and ability to navigate/enter information into established databases and Microsoft Office products. Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Commun ication: Ability to communicate effectively in writing and in person as appropriate for the needs of the audience. Customer Service: Ability to address all customer inquiries with a pleasant and patient demeanor. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratio, and percent and to draw and interpret information. Ability to choose the right mathematical methods or formulas to solve a problem. Reasoning Ability: Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions dealing with several abstract and concrete variables. Work Environment: When on site, work is performed in an office cubicle environment with low noise level. Physical Demands: Employee will have consistent and direct visual contact with multiple computer monitors. Other Demands: Must comply with all CBP security, training, and onboarding requirements. Professional demeanor and adherence to CBP's standards of conduct. May be required to work overtime during peak periods and perform mission-essential functions during government furloughs or shutdowns. This position is primarily remote; however, the employee may be required to report to the designated CBP office as needed to support contract requirements, meetings, training, audits, or other business needs. Employees must reside within a 50-mile radius of the designated CBP office and be able to report onsite when required.
11/13/2026
Full time
Job Description Job Description Position Summary The Senior Program Analyst supporting MSD provides flexible budget and financial management support to both the Budget IAA Team and Budget Execution Team. The Program Analyst may be assigned across functions as workload demands change, allowing the organization to shift support where needed to address priorities, backlogs, deadlines, and emerging requirements. The Program Analyst will perform the same general duties, supporting activities related to Interagency Agreements, obligations, de-obligations, spend plan development, budget execution monitoring, unfunded requirements, commitments, expenditures, and unliquidated obligations. Essential Functions Provide flexible support to both the Budget IAA Team and Budget Execution Team, with assignments shifting across functions based on workload demands, priorities, backlogs, deadlines, and emerging requirements. Support budget and financial management activities related to Interagency Agreements, obligations, de-obligations, spend plan development, budget execution monitoring, unfunded requirements, commitments, expenditures, and unliquidated obligations. Review IAA-related forms and documentation for clarity, completeness, and accuracy of information. Draft, prepare, and review 7600A and 7600B forms. Process Interagency Agreements and assist with resolving issues that may delay approval, obligation, or de-obligation. Officially obligate and de-obligate IAAs on behalf of the organization, as authorized. Monitor obligations to ensure funds are properly obligated in a timely manner. Track and monitor de-obligation requests through completion. Coordinate with internal offices and external partners to resolve IAA documentation, funding, or processing issues. Assist offices in developing and updating budget execution spend plans. Identify and track unfunded requirements. Monitor budget execution against spend plans to identify potential funding surpluses. Support the realignment of available funds to address approved unfunded requirements. Analyze monthly budget expenditures to prepare, compile, and revise budget execution plans. Review budget commitment reports to ensure commitments are properly obligated. Verify that expenditures are posted correctly and identify discrepancies for resolution. Review unliquidated obligation reports to identify items for close-out. Work with program offices to complete the UDO close-out process. Perform other duties as assigned in support of budget and financial management operations. Job Qualifications Must be a U.S. citizen. Bachelor's degree (four-year degree) with a major in a related field. A minimum of five years of work experience performing similar business analysis work. Expert-level proficiency in Microsoft Excel, specifically for advanced data analysis, automation, and visualization. Proficiency with Microsoft Teams, Word, Outlook, Access and use of multiple monitors. Strong written and verbal communication skills, particularly in financial contexts. Experience in budget execution, financial analysis, transaction processing, Interagency Agreements, obligations, de-obligations, commitments, expenditures, and unliquidated obligation close-out activities. Experience in developing and maintaining financial reports and data summaries. Advanced analytical and problem-solving skills for financial data analysis. Ability to develop, update, and monitor budget execution spend plans, unfunded requirements, commitment reports, expenditure data, and financial tracking tools. Strong attention to detail and accuracy in financial reporting. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Professional demeanor and adherence to CBP's standards of conduct. Prior experience with SAP, ServiceNow, and Concur software systems is desired, but not required. Must be able to successfully complete the required U.S. Government background investigation and security clearance process. The selected candidate must be able to obtain and maintain the security clearance required for the position as a condition of employment and continued employment. OTHER ESSENTIAL REQUIREMENTS Computer Skills: Proficiency with computers and ability to navigate/enter information into established databases and Microsoft Office products. Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Commun ication: Ability to communicate effectively in writing and in person as appropriate for the needs of the audience. Customer Service: Ability to address all customer inquiries with a pleasant and patient demeanor. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratio, and percent and to draw and interpret information. Ability to choose the right mathematical methods or formulas to solve a problem. Reasoning Ability: Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions dealing with several abstract and concrete variables. Work Environment: When on site, work is performed in an office cubicle environment with low noise level. Physical Demands: Employee will have consistent and direct visual contact with multiple computer monitors. Other Demands: Must comply with all CBP security, training, and onboarding requirements. Professional demeanor and adherence to CBP's standards of conduct. May be required to work overtime during peak periods and perform mission-essential functions during government furloughs or shutdowns. This position is primarily remote; however, the employee may be required to report to the designated CBP office as needed to support contract requirements, meetings, training, audits, or other business needs. Employees must reside within a 50-mile radius of the designated CBP office and be able to report onsite when required.
Job Description Job Description ServiceNow Technical Specialist Location: Hybrid to Robins Air Force Base (Warner Robins, GA), Tinker Air Force Base (Oklahoma City, OK), Hill Air Force Base (Ogden, UT), or Wright-Patterson Air Force Base (Dayton, OH) or Remote. We are seeking an experienced ServiceNow Technical Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role combines creative thinking on use of ServiceNow, ServiceNow administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities. Key Responsibilities Administer and support ServiceNow platform capabilities and workflows Develop new capabilities within ServiceNow and suggest best practices of use Manage user onboarding, account provisioning, role assignments, and access requests Coordinate system access and ensure users can effectively leverage available applications and services Support deployment and integration of applications as needed Collaborate with government stakeholders, developers, and system owners Identify opportunities to improve workflows, automation, and user experience Support governance activities and system integration initiatives Assist with reporting, metrics, dashboards, and status communications Provide end-user guidance, training support, and process documentation Do you have what it takes? The ideal candidate possesses strong ServiceNow experience, a customer-focused mindset, passion for organization and process, the ability to bridge technical and operational requirements while supporting enterprise modernization efforts, and ServiceNow experience. Required Qualifications Must hold active DoD Secret security clearance (this requires US Citizenship) CompTIA Security+ CE or equivalent DoD 8570/8140-compliant certification 5+ years of experience supporting ServiceNow, IT service management, or enterprise platform operations Experience managing user accounts, permissions, roles, and access workflows Strong communication and stakeholder management skills Experience supporting project, program, or implementation activities Ability to work effectively with both technical and non-technical audiences Acceptable candidates must successfully pass a drug test and background screen Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field Preferred Qualifications ServiceNow Certified System Administrator (CSA) Experience supporting Air Force, AFSC, or other DoD organizations Knowledge of Agile methodologies and modernization programs Familiarity with enterprise application deployments and integration efforts Experience with workflow automation and process improvement initiatives About Illumination Works At Illumination Works, we know data, and we should, we've been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation-delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab. Check out our website to learn more at . Why choose us? We invest in our employees in all aspects of their life and we value family. We offer market competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies. Illumination Works is committed to hiring and retaining the best workforce. We hire the best talent for our customers' needs. We make our hiring decisions without regard to race, color, religion, sexual orientation, gender identity or national origin, age, veteran status, disability, or any other protected class. Acceptable candidates must successfully pass a drug test and background screen. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster E-Verify Participation Poster (uscis.gov) Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to . This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Notification for current or previously cleared professionals: Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. ILW recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to ILW's applicant tracking system. By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
11/13/2026
Full time
Job Description Job Description ServiceNow Technical Specialist Location: Hybrid to Robins Air Force Base (Warner Robins, GA), Tinker Air Force Base (Oklahoma City, OK), Hill Air Force Base (Ogden, UT), or Wright-Patterson Air Force Base (Dayton, OH) or Remote. We are seeking an experienced ServiceNow Technical Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role combines creative thinking on use of ServiceNow, ServiceNow administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities. Key Responsibilities Administer and support ServiceNow platform capabilities and workflows Develop new capabilities within ServiceNow and suggest best practices of use Manage user onboarding, account provisioning, role assignments, and access requests Coordinate system access and ensure users can effectively leverage available applications and services Support deployment and integration of applications as needed Collaborate with government stakeholders, developers, and system owners Identify opportunities to improve workflows, automation, and user experience Support governance activities and system integration initiatives Assist with reporting, metrics, dashboards, and status communications Provide end-user guidance, training support, and process documentation Do you have what it takes? The ideal candidate possesses strong ServiceNow experience, a customer-focused mindset, passion for organization and process, the ability to bridge technical and operational requirements while supporting enterprise modernization efforts, and ServiceNow experience. Required Qualifications Must hold active DoD Secret security clearance (this requires US Citizenship) CompTIA Security+ CE or equivalent DoD 8570/8140-compliant certification 5+ years of experience supporting ServiceNow, IT service management, or enterprise platform operations Experience managing user accounts, permissions, roles, and access workflows Strong communication and stakeholder management skills Experience supporting project, program, or implementation activities Ability to work effectively with both technical and non-technical audiences Acceptable candidates must successfully pass a drug test and background screen Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field Preferred Qualifications ServiceNow Certified System Administrator (CSA) Experience supporting Air Force, AFSC, or other DoD organizations Knowledge of Agile methodologies and modernization programs Familiarity with enterprise application deployments and integration efforts Experience with workflow automation and process improvement initiatives About Illumination Works At Illumination Works, we know data, and we should, we've been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation-delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab. Check out our website to learn more at . Why choose us? We invest in our employees in all aspects of their life and we value family. We offer market competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies. Illumination Works is committed to hiring and retaining the best workforce. We hire the best talent for our customers' needs. We make our hiring decisions without regard to race, color, religion, sexual orientation, gender identity or national origin, age, veteran status, disability, or any other protected class. Acceptable candidates must successfully pass a drug test and background screen. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster E-Verify Participation Poster (uscis.gov) Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to . This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Notification for current or previously cleared professionals: Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. ILW recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to ILW's applicant tracking system. By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
Job Description Job Description We are seeking an experienced AI Architect to lead the architecture, governance, and strategic implementation of an AI-enabled Quality Engineering Center of Excellence. The candidate will define the target architecture for AI agents, multi-agent orchestration, Retrieval-Augmented Generation (RAG), and enterprise AI adEligible to workion across the software development lifecycle. This is a customer-facing onsite role requiring strong AI architecture, engineering, governance, and stakeholder-management capabilities. Pay range: 60-65 per hour(C2C) Key Responsibilities: AI Architecture Leadership: Define the enterprise architecture, reference patterns, and technology roadmap for AI-powered Quality Engineering solutions. Agentic AI and RAG: Design reusable AI-agent patterns and a RAG Knowledge Fabric integrating Jira, Confluence, Git repositories, CI/CD platforms, test assets, ServiceNow, and approved enterprise data sources. Orchestration and Integration: Design multi-agent orchestration and integration services supporting requirements review, code quality, test preparation, test execution, QE intelligence, and release assurance. Governance and Responsible AI: Establish Human-in-the-Loop controls, security guardrails, explainability, confidence scoring, model evaluation, observability, auditability, and cost controls. Stakeholder and Technical Leadership: Lead architecture reviews, prioritize high-value use cases, guide onsite and offshore teams, and communicate solution decisions to business and engineering leadership. Scale and AdEligible to workion: Define the maturity path from supervised to semi-autonomous and autonomous agents while ensuring scalability, reliability, performance, and adEligible to workion. Required Qualifications: " 12 years of technology experience, including 5 years in AI/ML, Generative AI, or intelligent automation. " Strong experience with LLM applications, Agentic AI, multi-agent systems, RAG, embeddings, vector search, prompt engineering, and AI evaluation. " Experience with enterprise AI architecture, microservices, APIs, event-driven architecture, containers, and cloud-native deployment. " Hands-on knowledge of Claude, Gemini, Codex, Azure OpenAI, or equivalent enterprise LLM platforms. " Proficiency in Python and working knowledge of Java and/or TypeScript, REST APIs, FastAPI, Git, CI/CD, Docker, and Kubernetes. " Strong knowledge of responsible AI, security, privacy, model-risk controls, monitoring, and production-support practices. " Strong customer-facing communication, architecture presentation, and cross-functional leadership skills. Preferred Qualifications " Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field. " Experience in Retail, Supply Chain, Logistics, Distribution, or a related business domain. " Relevant AI, cloud, architecture, software engineering, or Quality Engineering certifications. Key Skills Generative AI, Agentic AI, Multi-Agent Architecture, RAG, Knowledge Fabric, Vector Search, Prompt Engineering, AI Evaluation, Responsible AI, Python, FastAPI, APIs, Microservices, Docker, Kubernetes, CI/CD, Jira, Confluence, GitHub/GitLab, Azure DevOps, ServiceNow.
11/13/2026
Full time
Job Description Job Description We are seeking an experienced AI Architect to lead the architecture, governance, and strategic implementation of an AI-enabled Quality Engineering Center of Excellence. The candidate will define the target architecture for AI agents, multi-agent orchestration, Retrieval-Augmented Generation (RAG), and enterprise AI adEligible to workion across the software development lifecycle. This is a customer-facing onsite role requiring strong AI architecture, engineering, governance, and stakeholder-management capabilities. Pay range: 60-65 per hour(C2C) Key Responsibilities: AI Architecture Leadership: Define the enterprise architecture, reference patterns, and technology roadmap for AI-powered Quality Engineering solutions. Agentic AI and RAG: Design reusable AI-agent patterns and a RAG Knowledge Fabric integrating Jira, Confluence, Git repositories, CI/CD platforms, test assets, ServiceNow, and approved enterprise data sources. Orchestration and Integration: Design multi-agent orchestration and integration services supporting requirements review, code quality, test preparation, test execution, QE intelligence, and release assurance. Governance and Responsible AI: Establish Human-in-the-Loop controls, security guardrails, explainability, confidence scoring, model evaluation, observability, auditability, and cost controls. Stakeholder and Technical Leadership: Lead architecture reviews, prioritize high-value use cases, guide onsite and offshore teams, and communicate solution decisions to business and engineering leadership. Scale and AdEligible to workion: Define the maturity path from supervised to semi-autonomous and autonomous agents while ensuring scalability, reliability, performance, and adEligible to workion. Required Qualifications: " 12 years of technology experience, including 5 years in AI/ML, Generative AI, or intelligent automation. " Strong experience with LLM applications, Agentic AI, multi-agent systems, RAG, embeddings, vector search, prompt engineering, and AI evaluation. " Experience with enterprise AI architecture, microservices, APIs, event-driven architecture, containers, and cloud-native deployment. " Hands-on knowledge of Claude, Gemini, Codex, Azure OpenAI, or equivalent enterprise LLM platforms. " Proficiency in Python and working knowledge of Java and/or TypeScript, REST APIs, FastAPI, Git, CI/CD, Docker, and Kubernetes. " Strong knowledge of responsible AI, security, privacy, model-risk controls, monitoring, and production-support practices. " Strong customer-facing communication, architecture presentation, and cross-functional leadership skills. Preferred Qualifications " Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field. " Experience in Retail, Supply Chain, Logistics, Distribution, or a related business domain. " Relevant AI, cloud, architecture, software engineering, or Quality Engineering certifications. Key Skills Generative AI, Agentic AI, Multi-Agent Architecture, RAG, Knowledge Fabric, Vector Search, Prompt Engineering, AI Evaluation, Responsible AI, Python, FastAPI, APIs, Microservices, Docker, Kubernetes, CI/CD, Jira, Confluence, GitHub/GitLab, Azure DevOps, ServiceNow.
Job Description Job Description This is a 100% ONSITE position located at defi's Amherst, NY office About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers' ever-evolving needs. About the Role: The Systems Engineer supports the transition of endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering. This position is responsible for endpoint deployment and management, server and endpoint patching, hardware implementation, and day-to-day technical operations of the Amherst office and server room. A primary focus will be assisting the Senior Systems Engineer with the migration from Windows Deployment Services (WDS) to Microsoft Intune-based endpoint provisioning and management. As part of the Platform Engineering team, the Systems Engineer collaborates with Helpdesk, system administrators, developers, Information Security, system architects, Business Units, and other engineering teams to implement and maintain reliable, secure, and standardized enterprise technology solutions. Essential Job Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ability to be in the Amherst, NY office Process service requests and support tickets as needed Teir 2 support for escalations from helpdesk for hardware/software issues Actively participate in incident calls, escalations, and problem reviews as appropriate. Endpoint deployment for associates including laptops/desktops/W365 Cloud PCs via WDS and Intune. Including shipping out hardware as needed. Hardware inventory management in ServiceNow Basic understanding of Active Directory, GPO, and DNS management Patching - Assist with weekly and monthly security/vulnerability remediation's with eventual ownership. Contributes to the technical work of projects Ability to work as part of a on call rotation outside of regular business hours by phone and ability to go into the office if the need arises. Maintain systems and documentation for the purposes of audits and compliance Additional responsibilities may be assigned to meet business requirements Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Qualifications: Bachelor's Degree in Business, Information Technology, Computer Science, or related IT fields. 3+ years of endpoint deployment and management Engineering and troubleshooting experience related to infrastructure and best practices in both end-user and data center environments Performed as the technical resource on projects, implementations, and escalations. Participate in industry standard and internal audits and compliance reviews. Create and maintain documentation relating to network, servers, configurations, mapping, processes, and services. Develop process improvements and standard operating procedures. MS O365 Preferred Qualifications: Endpoint deployment and management ownership Intune and Azure experience Patch Management and Software deployments Experience with IT Change Management Process. Additional Eligibility Requirements: Excellent verbal and written communication skills and the ability to interact with the Business, the Clients, and with the Data Center Engineers and Operations for explaining and communicating detailed requirements and configurations. Demonstrated ability to obtain thorough knowledge of the infrastructure configuration and requirements for the supported products. Strong problem solving and technical skills. Work independently self-motivated. Willingness to support off-hour and weekend maintenance work when required. Travel required: Travel is less than 10% of time Work environment: Typical work hours are 8 am to 5 pm Monday through Friday Eastern Time and may require additional hours to complete tasks on weekdays or weekends. Ability to use common computer equipment effectively Physical demands: Constantly operates a computer as all work is completed on an employer provided computer Remaining in a stationary position, often standing or sitting for prolonged periods. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned. Light work that includes moving/carrying objects up to 50 pounds. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
11/13/2026
Full time
Job Description Job Description This is a 100% ONSITE position located at defi's Amherst, NY office About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers' ever-evolving needs. About the Role: The Systems Engineer supports the transition of endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering. This position is responsible for endpoint deployment and management, server and endpoint patching, hardware implementation, and day-to-day technical operations of the Amherst office and server room. A primary focus will be assisting the Senior Systems Engineer with the migration from Windows Deployment Services (WDS) to Microsoft Intune-based endpoint provisioning and management. As part of the Platform Engineering team, the Systems Engineer collaborates with Helpdesk, system administrators, developers, Information Security, system architects, Business Units, and other engineering teams to implement and maintain reliable, secure, and standardized enterprise technology solutions. Essential Job Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ability to be in the Amherst, NY office Process service requests and support tickets as needed Teir 2 support for escalations from helpdesk for hardware/software issues Actively participate in incident calls, escalations, and problem reviews as appropriate. Endpoint deployment for associates including laptops/desktops/W365 Cloud PCs via WDS and Intune. Including shipping out hardware as needed. Hardware inventory management in ServiceNow Basic understanding of Active Directory, GPO, and DNS management Patching - Assist with weekly and monthly security/vulnerability remediation's with eventual ownership. Contributes to the technical work of projects Ability to work as part of a on call rotation outside of regular business hours by phone and ability to go into the office if the need arises. Maintain systems and documentation for the purposes of audits and compliance Additional responsibilities may be assigned to meet business requirements Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Qualifications: Bachelor's Degree in Business, Information Technology, Computer Science, or related IT fields. 3+ years of endpoint deployment and management Engineering and troubleshooting experience related to infrastructure and best practices in both end-user and data center environments Performed as the technical resource on projects, implementations, and escalations. Participate in industry standard and internal audits and compliance reviews. Create and maintain documentation relating to network, servers, configurations, mapping, processes, and services. Develop process improvements and standard operating procedures. MS O365 Preferred Qualifications: Endpoint deployment and management ownership Intune and Azure experience Patch Management and Software deployments Experience with IT Change Management Process. Additional Eligibility Requirements: Excellent verbal and written communication skills and the ability to interact with the Business, the Clients, and with the Data Center Engineers and Operations for explaining and communicating detailed requirements and configurations. Demonstrated ability to obtain thorough knowledge of the infrastructure configuration and requirements for the supported products. Strong problem solving and technical skills. Work independently self-motivated. Willingness to support off-hour and weekend maintenance work when required. Travel required: Travel is less than 10% of time Work environment: Typical work hours are 8 am to 5 pm Monday through Friday Eastern Time and may require additional hours to complete tasks on weekdays or weekends. Ability to use common computer equipment effectively Physical demands: Constantly operates a computer as all work is completed on an employer provided computer Remaining in a stationary position, often standing or sitting for prolonged periods. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned. Light work that includes moving/carrying objects up to 50 pounds. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.
11/13/2026
Full time
Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/12/2026
Full time
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/12/2026
Full time
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description: SAP MM + SAP Ariba Consultant Client: Grocery Outlet (GO) Emeryville CA Engagement: Application Management Services (AMS) - Production Support Role Overview We are seeking an experienced SAP MM + SAP Ariba Consultant to support Grocery Outlet's indirect procurement processes and SAP application landscape. The consultant will be responsible for production support, incident and problem management, procurement process optimization, and integration between SAP Materials Management (MM) and SAP Ariba. The ideal candidate must have extensive SAP experience, strong SAP Retail domain knowledge, hands-on experience with SAP Ariba indirect procurement, and a proven track record supporting multiple AMS contracts. Key Responsibilities 1. SAP MM - Functional Support Provide functional support for SAP Materials Management, including purchasing, purchase requisitions, purchase orders, goods receipts, invoice verification, and vendor-related procurement processes. Troubleshoot and resolve SAP MM incidents and service requests across P1, P2, and P3 priority levels. Support the complete procure-to-pay (P2P) lifecycle, from purchase requisition creation through purchase order processing, goods receipt, and invoice verification. Investigate issues related to purchase order creation, release strategies, approval workflows, account assignment, pricing, and goods movements. Support purchasing for indirect materials and services, including cost center, internal order, and other account-assigned procurement. Troubleshoot issues involving purchase order changes, blocked transactions, goods receipt reversals, and invoice mismatches. Perform root cause analysis and implement corrective actions to minimize recurring incidents. Support configuration changes, functional enhancements, regression testing, and production deployments. Collaborate with Finance, Accounts Payable, business users, and technical teams to resolve cross-functional issues. 2. SAP Ariba - Indirect Procurement Provide functional support for SAP Ariba solutions used for indirect procurement. Support relevant Ariba modules, such as Buying and Invoicing, Guided Buying, Sourcing, and Supplier Management, based on the client's deployed solution. Troubleshoot issues related to purchase requisitions, catalog and non-catalog purchases, shopping carts, purchase orders, and approval workflows. Support indirect procurement processes involving office supplies, services, facilities, IT purchases, and other non-resale business expenses. Investigate issues related to approval routing, purchasing policies, account assignments, cost centers, GL accounts, and budget-related validations. Support supplier onboarding and supplier data processes where applicable. Troubleshoot invoice processing and reconciliation issues within the deployed Ariba solution. Support procurement catalogs, supplier catalogs, purchasing forms, and guided buying configurations where applicable. Work with business stakeholders to resolve user access, transaction processing, and procurement policy compliance issues. Support Ariba configuration changes, testing, enhancements, and release management. 3. SAP MM-Ariba Integration Troubleshoot integration issues between SAP Ariba and the SAP ERP or SAP S/4HANA backend. Support integrations involving purchase requisitions, purchase orders, suppliers, receipts, invoices, and accounting-related information, as applicable to the deployed architecture. Analyze failed interfaces, transaction errors, data mapping issues, and synchronization failures. Coordinate with SAP technical, middleware, integration, and Basis teams to resolve interface issues. Support integration testing and regression testing following configuration changes or system releases. Monitor recurring integration failures and recommend preventive measures to improve system stability. 4. AMS, Incident, and Problem Management Manage incidents, service requests, problems, and change requests in accordance with agreed AMS processes and SLAs. Prioritize and resolve P1, P2, and P3 tickets based on business impact, urgency, and contractual response and resolution targets. Perform root cause analysis for recurring procurement issues and document permanent corrective actions. Maintain ticket documentation, troubleshooting procedures, knowledge articles, and support handover materials. Identify opportunities to reduce ticket volumes through process improvements, automation, and preventive maintenance. Coordinate with offshore and onshore teams, business users, and other functional and technical support teams. Support release management, functional testing, user acceptance testing (UAT), and production deployment activities. Provide regular status updates on ticket progress, aging, SLA performance, and critical issues. 5. SAP Retail Domain Support Apply SAP Retail business process knowledge to support procurement operations in a multi-location retail environment. Understand the distinction between merchandise procurement for resale and indirect procurement for corporate and operational expenses. Support indirect procurement processes across stores, distribution centers, corporate offices, and other business locations, as applicable. Understand the dependencies between purchasing, inventory management, finance, vendor master data, and invoice processing. Work with business stakeholders to minimize disruption to retail operations and ensure timely resolution of business-critical issues. Required Skills and Experience 10+ years of overall SAP experience in functional consulting, implementation, enhancement, and production support. At least 5 years of hands-on SAP Retail experience, preferably in a large-scale retail environment. Strong hands-on experience with SAP MM, including purchasing, purchase requisitions, purchase orders, goods receipts, account assignment, and invoice verification. Proven experience with SAP Ariba for indirect procurement, including hands-on functional support and troubleshooting. Experience with relevant SAP Ariba solutions, preferably Buying and Invoicing and Guided Buying, aligned with the client's deployed modules. Must have successfully worked on at least two SAP AMS contracts, with direct responsibility for production support, incident management, problem resolution, and SLA adherence. Strong understanding of the procure-to-pay lifecycle and indirect procurement processes. Experience troubleshooting SAP MM-Ariba integrations and coordinating with technical teams to resolve interface and data synchronization issues. Demonstrated experience managing P1, P2, and P3 incidents and performing root cause analysis. Experience with ticket management tools such as Jira or ServiceNow. Strong analytical, communication, documentation, and stakeholder management skills. Ability to work independently in a client-facing AMS environment and manage competing priorities. Preferred Qualifications Experience with SAP S/4HANA and SAP Ariba integration. Experience with SAP Business Network and supplier collaboration, where applicable. Familiarity with SAP Integration Suite, Cloud Integration (CPI), or other middleware used in Ariba integrations. Experience with retail procurement, store operations, distribution centers, and corporate indirect purchasing. Experience supporting high-volume enterprise environments with formal SLA, change management, and release management processes. Exposure to automation and continuous improvement initiatives in SAP AMS operations. Expected Outcomes Timely resolution of SAP MM and Ariba incidents within agreed SLAs. Stable and reliable indirect procurement operations. Reduced recurring incidents and improved integration reliability. Improved efficiency of purchase requisition, purchase order, approval, and invoice processing. Effective root cause analysis, knowledge management, and preventive problem management. Consistent support for business-critical retail and corporate procurement processes.
11/12/2026
Full time
Job Description: SAP MM + SAP Ariba Consultant Client: Grocery Outlet (GO) Emeryville CA Engagement: Application Management Services (AMS) - Production Support Role Overview We are seeking an experienced SAP MM + SAP Ariba Consultant to support Grocery Outlet's indirect procurement processes and SAP application landscape. The consultant will be responsible for production support, incident and problem management, procurement process optimization, and integration between SAP Materials Management (MM) and SAP Ariba. The ideal candidate must have extensive SAP experience, strong SAP Retail domain knowledge, hands-on experience with SAP Ariba indirect procurement, and a proven track record supporting multiple AMS contracts. Key Responsibilities 1. SAP MM - Functional Support Provide functional support for SAP Materials Management, including purchasing, purchase requisitions, purchase orders, goods receipts, invoice verification, and vendor-related procurement processes. Troubleshoot and resolve SAP MM incidents and service requests across P1, P2, and P3 priority levels. Support the complete procure-to-pay (P2P) lifecycle, from purchase requisition creation through purchase order processing, goods receipt, and invoice verification. Investigate issues related to purchase order creation, release strategies, approval workflows, account assignment, pricing, and goods movements. Support purchasing for indirect materials and services, including cost center, internal order, and other account-assigned procurement. Troubleshoot issues involving purchase order changes, blocked transactions, goods receipt reversals, and invoice mismatches. Perform root cause analysis and implement corrective actions to minimize recurring incidents. Support configuration changes, functional enhancements, regression testing, and production deployments. Collaborate with Finance, Accounts Payable, business users, and technical teams to resolve cross-functional issues. 2. SAP Ariba - Indirect Procurement Provide functional support for SAP Ariba solutions used for indirect procurement. Support relevant Ariba modules, such as Buying and Invoicing, Guided Buying, Sourcing, and Supplier Management, based on the client's deployed solution. Troubleshoot issues related to purchase requisitions, catalog and non-catalog purchases, shopping carts, purchase orders, and approval workflows. Support indirect procurement processes involving office supplies, services, facilities, IT purchases, and other non-resale business expenses. Investigate issues related to approval routing, purchasing policies, account assignments, cost centers, GL accounts, and budget-related validations. Support supplier onboarding and supplier data processes where applicable. Troubleshoot invoice processing and reconciliation issues within the deployed Ariba solution. Support procurement catalogs, supplier catalogs, purchasing forms, and guided buying configurations where applicable. Work with business stakeholders to resolve user access, transaction processing, and procurement policy compliance issues. Support Ariba configuration changes, testing, enhancements, and release management. 3. SAP MM-Ariba Integration Troubleshoot integration issues between SAP Ariba and the SAP ERP or SAP S/4HANA backend. Support integrations involving purchase requisitions, purchase orders, suppliers, receipts, invoices, and accounting-related information, as applicable to the deployed architecture. Analyze failed interfaces, transaction errors, data mapping issues, and synchronization failures. Coordinate with SAP technical, middleware, integration, and Basis teams to resolve interface issues. Support integration testing and regression testing following configuration changes or system releases. Monitor recurring integration failures and recommend preventive measures to improve system stability. 4. AMS, Incident, and Problem Management Manage incidents, service requests, problems, and change requests in accordance with agreed AMS processes and SLAs. Prioritize and resolve P1, P2, and P3 tickets based on business impact, urgency, and contractual response and resolution targets. Perform root cause analysis for recurring procurement issues and document permanent corrective actions. Maintain ticket documentation, troubleshooting procedures, knowledge articles, and support handover materials. Identify opportunities to reduce ticket volumes through process improvements, automation, and preventive maintenance. Coordinate with offshore and onshore teams, business users, and other functional and technical support teams. Support release management, functional testing, user acceptance testing (UAT), and production deployment activities. Provide regular status updates on ticket progress, aging, SLA performance, and critical issues. 5. SAP Retail Domain Support Apply SAP Retail business process knowledge to support procurement operations in a multi-location retail environment. Understand the distinction between merchandise procurement for resale and indirect procurement for corporate and operational expenses. Support indirect procurement processes across stores, distribution centers, corporate offices, and other business locations, as applicable. Understand the dependencies between purchasing, inventory management, finance, vendor master data, and invoice processing. Work with business stakeholders to minimize disruption to retail operations and ensure timely resolution of business-critical issues. Required Skills and Experience 10+ years of overall SAP experience in functional consulting, implementation, enhancement, and production support. At least 5 years of hands-on SAP Retail experience, preferably in a large-scale retail environment. Strong hands-on experience with SAP MM, including purchasing, purchase requisitions, purchase orders, goods receipts, account assignment, and invoice verification. Proven experience with SAP Ariba for indirect procurement, including hands-on functional support and troubleshooting. Experience with relevant SAP Ariba solutions, preferably Buying and Invoicing and Guided Buying, aligned with the client's deployed modules. Must have successfully worked on at least two SAP AMS contracts, with direct responsibility for production support, incident management, problem resolution, and SLA adherence. Strong understanding of the procure-to-pay lifecycle and indirect procurement processes. Experience troubleshooting SAP MM-Ariba integrations and coordinating with technical teams to resolve interface and data synchronization issues. Demonstrated experience managing P1, P2, and P3 incidents and performing root cause analysis. Experience with ticket management tools such as Jira or ServiceNow. Strong analytical, communication, documentation, and stakeholder management skills. Ability to work independently in a client-facing AMS environment and manage competing priorities. Preferred Qualifications Experience with SAP S/4HANA and SAP Ariba integration. Experience with SAP Business Network and supplier collaboration, where applicable. Familiarity with SAP Integration Suite, Cloud Integration (CPI), or other middleware used in Ariba integrations. Experience with retail procurement, store operations, distribution centers, and corporate indirect purchasing. Experience supporting high-volume enterprise environments with formal SLA, change management, and release management processes. Exposure to automation and continuous improvement initiatives in SAP AMS operations. Expected Outcomes Timely resolution of SAP MM and Ariba incidents within agreed SLAs. Stable and reliable indirect procurement operations. Reduced recurring incidents and improved integration reliability. Improved efficiency of purchase requisition, purchase order, approval, and invoice processing. Effective root cause analysis, knowledge management, and preventive problem management. Consistent support for business-critical retail and corporate procurement processes.
Job Description: SAP FICO + VIM Consultant Emeryville CA Role Overview We are seeking an experienced SAP FICO + Vendor Invoice Management (VIM) Consultant to provide functional support, incident resolution, and ongoing enhancements for Grocery Outlet's SAP environment. The consultant will support finance and accounts payable processes, troubleshoot production issues, and collaborate with business stakeholders and technical teams to ensure smooth operations. Key Responsibilities 1. SAP FICO - Functional Support Provide functional support for SAP Finance and Controlling (FICO), including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Center Accounting. Analyze, troubleshoot, and resolve SAP FICO incidents and service requests across different priority levels (P1, P2, and P3). Support month-end and year-end financial closing activities, including reconciliations, journal entries, and financial reporting. Investigate issues related to vendor invoices, payment processing, tax postings, account determination, and financial document postings. Perform root cause analysis and implement corrective actions to prevent recurring incidents. Support configuration changes, functional enhancements, testing, and deployment activities. Collaborate with business users to gather requirements and translate them into functional specifications. Work with SAP technical teams to resolve integration, interface, and custom development issues. 2. SAP VIM - Vendor Invoice Management Provide functional support for OpenText Vendor Invoice Management (VIM) integrated with SAP. Troubleshoot invoice capture, indexing, validation, exception handling, approval workflows, and posting issues. Resolve issues related to parked, blocked, rejected, and unposted vendor invoices. Support VIM invoice processing workflows, including approval routing, business rules, and exception queues. Investigate invoice processing failures involving SAP FI documents, vendor master data, purchase orders, goods receipts, and tax discrepancies. Support invoice matching and exception resolution for purchase order-based and non-PO invoices. Analyze and resolve issues involving VIM work items, workflow escalations, and stuck invoices. Coordinate with Accounts Payable teams to resolve invoice backlogs and improve processing efficiency. Support VIM configuration changes, regression testing, and production deployments. 3. Incident, Problem, and Change Management Manage support tickets through the designated IT service management tool, following SLA requirements. Prioritize incidents based on business impact and urgency, with appropriate escalation of critical production issues. Perform ticket analysis to identify recurring problems, process bottlenecks, and opportunities for automation. Document troubleshooting steps, resolutions, root causes, and knowledge articles. Support change requests, functional testing, user acceptance testing (UAT), and release management. Coordinate with SAP ABAP, integration, Basis, and other functional teams to resolve cross-functional issues. Required Skills and Experience 10+ years of overall SAP experience, with strong functional expertise in SAP FICO and related finance processes. At least 5 years of hands-on SAP Retail experience, preferably supporting retail business operations in a production environment. At least 5 years of SAP FICO experience, including General Ledger, Accounts Payable, vendor accounting, financial postings, and payment processing. 3+ years of hands-on experience with OpenText Vendor Invoice Management (VIM) and its integration with SAP. Must have successfully worked on at least two SAP Application Management Services (AMS) contracts, with direct responsibility for production support, incident resolution, and SLA adherence. Strong experience handling P1, P2, and P3 tickets, performing root cause analysis, and resolving recurring production issues. Solid understanding of retail finance operations, procure-to-pay processes, vendor invoice processing, purchase orders, goods receipts, and three-way invoice matching. Experience troubleshooting VIM workflows, invoice exceptions, approval routing, parked or blocked invoices, and SAP FI posting errors. Working knowledge of SAP MM integration and collaboration with technical teams, including ABAP, SAP Basis, and integration support. Experience with ticket management tools such as Jira or ServiceNow. Excellent analytical, troubleshooting, communication, and stakeholder management skills. Preferred Qualifications Experience supporting SAP S/4HANA Finance and OpenText VIM. Experience supporting large-scale retail environments with high invoice volumes and business-critical finance operations. Demonstrated ability to work independently in a client-facing AMS environment and meet agreed service levels. Expected Outcomes Timely resolution of SAP FICO and VIM incidents within agreed SLAs. Reduced invoice processing backlogs and recurring production issues. Improved stability and reliability of finance and accounts payable operations. Effective root cause analysis and knowledge documentation. Consistent support for business-critical financial and invoice processing activities.
11/12/2026
Full time
Job Description: SAP FICO + VIM Consultant Emeryville CA Role Overview We are seeking an experienced SAP FICO + Vendor Invoice Management (VIM) Consultant to provide functional support, incident resolution, and ongoing enhancements for Grocery Outlet's SAP environment. The consultant will support finance and accounts payable processes, troubleshoot production issues, and collaborate with business stakeholders and technical teams to ensure smooth operations. Key Responsibilities 1. SAP FICO - Functional Support Provide functional support for SAP Finance and Controlling (FICO), including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Center Accounting. Analyze, troubleshoot, and resolve SAP FICO incidents and service requests across different priority levels (P1, P2, and P3). Support month-end and year-end financial closing activities, including reconciliations, journal entries, and financial reporting. Investigate issues related to vendor invoices, payment processing, tax postings, account determination, and financial document postings. Perform root cause analysis and implement corrective actions to prevent recurring incidents. Support configuration changes, functional enhancements, testing, and deployment activities. Collaborate with business users to gather requirements and translate them into functional specifications. Work with SAP technical teams to resolve integration, interface, and custom development issues. 2. SAP VIM - Vendor Invoice Management Provide functional support for OpenText Vendor Invoice Management (VIM) integrated with SAP. Troubleshoot invoice capture, indexing, validation, exception handling, approval workflows, and posting issues. Resolve issues related to parked, blocked, rejected, and unposted vendor invoices. Support VIM invoice processing workflows, including approval routing, business rules, and exception queues. Investigate invoice processing failures involving SAP FI documents, vendor master data, purchase orders, goods receipts, and tax discrepancies. Support invoice matching and exception resolution for purchase order-based and non-PO invoices. Analyze and resolve issues involving VIM work items, workflow escalations, and stuck invoices. Coordinate with Accounts Payable teams to resolve invoice backlogs and improve processing efficiency. Support VIM configuration changes, regression testing, and production deployments. 3. Incident, Problem, and Change Management Manage support tickets through the designated IT service management tool, following SLA requirements. Prioritize incidents based on business impact and urgency, with appropriate escalation of critical production issues. Perform ticket analysis to identify recurring problems, process bottlenecks, and opportunities for automation. Document troubleshooting steps, resolutions, root causes, and knowledge articles. Support change requests, functional testing, user acceptance testing (UAT), and release management. Coordinate with SAP ABAP, integration, Basis, and other functional teams to resolve cross-functional issues. Required Skills and Experience 10+ years of overall SAP experience, with strong functional expertise in SAP FICO and related finance processes. At least 5 years of hands-on SAP Retail experience, preferably supporting retail business operations in a production environment. At least 5 years of SAP FICO experience, including General Ledger, Accounts Payable, vendor accounting, financial postings, and payment processing. 3+ years of hands-on experience with OpenText Vendor Invoice Management (VIM) and its integration with SAP. Must have successfully worked on at least two SAP Application Management Services (AMS) contracts, with direct responsibility for production support, incident resolution, and SLA adherence. Strong experience handling P1, P2, and P3 tickets, performing root cause analysis, and resolving recurring production issues. Solid understanding of retail finance operations, procure-to-pay processes, vendor invoice processing, purchase orders, goods receipts, and three-way invoice matching. Experience troubleshooting VIM workflows, invoice exceptions, approval routing, parked or blocked invoices, and SAP FI posting errors. Working knowledge of SAP MM integration and collaboration with technical teams, including ABAP, SAP Basis, and integration support. Experience with ticket management tools such as Jira or ServiceNow. Excellent analytical, troubleshooting, communication, and stakeholder management skills. Preferred Qualifications Experience supporting SAP S/4HANA Finance and OpenText VIM. Experience supporting large-scale retail environments with high invoice volumes and business-critical finance operations. Demonstrated ability to work independently in a client-facing AMS environment and meet agreed service levels. Expected Outcomes Timely resolution of SAP FICO and VIM incidents within agreed SLAs. Reduced invoice processing backlogs and recurring production issues. Improved stability and reliability of finance and accounts payable operations. Effective root cause analysis and knowledge documentation. Consistent support for business-critical financial and invoice processing activities.
PROXIMITY SUPPORT TECHNICIAN Key Responsibilities End-User Support & Device Management Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards Infrastructure & Equipment Support Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa) Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots Maintain point-of-sale systems, displays, scanners, input devices and handheld devices Lifecycle & Asset Management Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning Conduct IT asset inventory control and management with complete audit trails Provision, track, and maintain loaner/temporary equipment inventory for business continuity Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements Perform basic hardware maintenance (Intel, Mac) Project Support & Documentation Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision Document all activities accurately in incident, request, and asset management systems Create and update technical documentation and knowledge base articles Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues Incident & Service Management Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs) Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications) Business Partnership & Escalation Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels Translate business needs into technical solutions or route requests to appropriate specialized teams Demonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & Skills Education & Experience Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field Experience with networks and TCP/IP protocols Strong experience and knowledge of Operating Systems (Windows and macOS) Technical Competencies Familiarity with ITSM (ServiceNow) and remote support tools Proficiency with Mobile Device Management platforms Understanding of asset management systems and lifecycle processes Professional Skills Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location) Demonstrated ability to work effectively in a team environment Aptitude for conflict resolution and managing pressure effectively Proactive attitude and strong desire for continuous learning and professional development Service-excellence mindset appropriate for luxury retail environments CompTIA A+ or equivalent Availability for travel Valid driver's license and full ability to drive
11/12/2026
Full time
PROXIMITY SUPPORT TECHNICIAN Key Responsibilities End-User Support & Device Management Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards Infrastructure & Equipment Support Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa) Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots Maintain point-of-sale systems, displays, scanners, input devices and handheld devices Lifecycle & Asset Management Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning Conduct IT asset inventory control and management with complete audit trails Provision, track, and maintain loaner/temporary equipment inventory for business continuity Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements Perform basic hardware maintenance (Intel, Mac) Project Support & Documentation Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision Document all activities accurately in incident, request, and asset management systems Create and update technical documentation and knowledge base articles Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues Incident & Service Management Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs) Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications) Business Partnership & Escalation Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels Translate business needs into technical solutions or route requests to appropriate specialized teams Demonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & Skills Education & Experience Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field Experience with networks and TCP/IP protocols Strong experience and knowledge of Operating Systems (Windows and macOS) Technical Competencies Familiarity with ITSM (ServiceNow) and remote support tools Proficiency with Mobile Device Management platforms Understanding of asset management systems and lifecycle processes Professional Skills Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location) Demonstrated ability to work effectively in a team environment Aptitude for conflict resolution and managing pressure effectively Proactive attitude and strong desire for continuous learning and professional development Service-excellence mindset appropriate for luxury retail environments CompTIA A+ or equivalent Availability for travel Valid driver's license and full ability to drive
