59 jobs found

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description Network Engineer I Hybrid - 3 days a week on-site, Columbia, MD 6-month contract (potential for hire) Hourly Rate: $53/hr. W2. Benefits available Conversion Salary: $100,000 annually, plus benefits Background Check Required Position Description: The Network Engineer I is responsible for assisting with the technical design/architecture, configuration, and implementation of core elements that comprise the company's enterprise data networks. The Network Engineer I serves as a technical consultant within multiple project teams and is responsible for the effective and timely delivery of networking solutions to meet the defined needs of the organization. The Network Engineer I is considered to be the resident technical expert within the network space. Essential Duties and Responsibilities: Assists with the planning, design, and implementation of large enterprise network solutions to support the enterprise Provides support and follows direction of the senior engineering team members Works in conjunction with multiple project team members to refine project-specific requirements and meets project deliverables within the networking space Provides tier-3 level technical support and resources to the network operations team to resolve networking issues with a strong focus on customer service Creates and maintains comprehensive technical design documentation for proposed and implemented solutions Works with Solutions Architects to assist in technical evaluation of potential new technologies and vendor selection Supports the Network Operations Team by facilitating effective service transition, conducts regular training, and processes development Provides routine support to other teams as needed (i.e., firewall rules, traffic examination, routing changes, etc.) Assists in remediating MI's (major incidents) during the course of network-related service outages Collaborates with the Network operations team to deploy/maintain the SDWAN infrastructure - HPE (SilverPeak), Cisco Meraki, Zscaler, and Cisco ISE Performs other duties as assigned/necessary Job Requirements: Bachelor's degree in Information Systems, Computer Science, Electrical or Mechanical Engineering, or other engineering related field and 1+ years of directly related network engineering experience, Or, At least 3 years of experience managing and supporting large- enterprise infrastructure/network environments - designing, planning, documenting and implementing LANs and WANs CCNA, CCNP, CCIE or CWNA preferred Current knowledge of network security technologies - including, but not limited to: Palo Alto Firewalls, Cisco Firepower, Cisco ISE Current knowledge of S2S VPN configuration and maintenance support Hands-on experience with network hardware, specifically Cisco routers and switches (4500/Nexus 9K - 2800/2900/4300) Advanced knowledge of Dynamic Routing Protocols: OSPF, EIGRP, and BGP Advanced knowledge of enterprise-level WAN and Internet circuits configuration and maintenance support, along with inter-data center connectivity Experience with Cisco Application Centric Architecture (ACI) preferred Conceptual understanding of Zscaler cloud-based content filtering platform and advanced firewall Experience using packet capture software such as Wireshark and other sniffer tools; ability to perform comprehensive network performance analysis Familiarity with SD-WAN infrastructure; preferred experience with Aruba/Silver Peak SD-WAN solution Advanced understanding of TCP/IP network protocols, including common application protocols Experience with Cisco Meraki wireless and switch configuration and management Strong experience with core data center and campus environment networking technologies Preferred experience with SolarWinds Able to adapt to a rapidly changing environment Flexibility with availability to work outside of normal business hours to complete planned change tasks, troubleshooting, or emergency work as required Positive, self-motivated individual who can complete tasks independently Strong vendor management skills and ability to hold them accountable for SLAs Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills Proficiency in the English language is required Compliance & Ethics Expectations: Participates in and completes the company's compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements Sets an example for other employees regarding how the Company's Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations Promotes an environment in which other employees are encouraged to report potential violations As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. MM1 MM1 Ref:

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description Job Description At Root16 Reply, our company is built around two things our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we're more concerned about doing what's right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We're looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it. Who we are: We are technologists We are customer engagement enthusiasts We are listeners and researchers We are doers, thinkers and problem solvers We are collaborative and cooperative We are accountable to one another - and for one another What we look for: People who are smart, honest and genuine People who take pride in their work People willing to do what it takes and think outside the box People who are life-long learners and help others learn along the way People who laugh and don't take themselves too seriously People who do right by others People who appreciate the abilities and differences of others People who want to participate in building a positive work culture What we offer: Collaborative environment without politics, micro-management or burdensome tools and processes Remote or hybrid, flexible work environment with social events Empowerment to make your mark Growth defined by experiences, not tenure or rank Invest in Your Nest benefit to upgrade home office Wellness benefit for gym membership or exercise equipment Learning allowance for classes, training or personal pursuit Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours Monthly cell phone / internet allowance Excellent medical, vision and dental benefits plus 401k with company match Education, certifications and training Casual dress Responsibilities: Develop and maintain client relationships, building trust and gaining knowledge of ongoing needs and challenges within client organizations Provide leadership for project teams, providing unparalleled satisfaction and results driven outcomes for our clients Create and manage project timelines to ensure on-time and on-budget delivery Lead requirements gathering, estimate development and deliverable completion specific to project requirements Lead and participate in design and architecture sessions with clients, identifying areas to drive transformation and innovation at medium/large client organizations Install, configure, deploy, customize and test Root16 solutions for assigned clients Train and educate clients on our process and deliverables, helping to drive adoption and overall client success Stay current on industry technology trends through self-study and training, sharing knowledge gains internally and externally via internal sessions, blog posts, and social media Requirements: Minimum 3+ years' experience leading and/or working in software implementation projects Experience with Microsoft technologies in a professional services environment At least 2 years of experience leading project teams, either formally or informally with budget management responsibilities Agile methodology experience for software implementations Background in one or more of the following Microsoft solutions: Dynamics 365 Sales, Marketing/Customer Insights Journeys, Customer Service, Portals, Power Platform or other CRM applications Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform tech stack Occasional travel required, less than 20% We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Description: Position Summary: The Senior Network Engineer will develop, implement, and support network services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Network team as a leader and contributor that provides consultative and proactive project support to HBS's account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work. Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. Requirements: Competencies: Adaptability - Ability to fit into a changing environment w Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition Applied Learning - Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience Decision Making - Selecting an effective course of action while controlling resources and expenditures Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant Ethical - Ability to be guided by the company's accepted principles of moral conduct Interpersonal - Interpersonal skills look at the ability of the individual to develop and maintain relationships with others. Organized - Ability of an individual to be structured and methodical in working skills Persistence - Ability to continue in a course of action in the face of adversity Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge Required Experience: 3+ years of experience designing, implementing, and supporting enterprise networks in a technical, client-facing or consulting role. Experience with installing and supporting Cisco or HP/Aruba networks, including IOS, IOS-XR, NX-OS, and core protocols like OSPF, EIGRP, BGP, Layer 2/3, Multicast, and QoS. Preferred Experience: 3+ years' experience in a technical related field 3+ years' experience working as a consultant Experience configuring Next Generation Firewalls, designing enterprise level network environments. Required Skills, Education and/ or Certifications: Bachelor's degree in Networking, Information Technology, related field, or equivalent experience. One or more of the following certifications: CCNP, CCA-C, VCA-DV, MCA or equivalent level certifications Preferred Skills, Education and/ or Certifications: Cisco Nexus technologies such as VDC, vPC, VXLAN, etc. Cisco based ISR-based VPN solutions such as FLEX-VPN, GET-VPN, or DMVPN. Data Center / Core design, configuration, and implementation utilizing Cisco Nexus Architecture (9K, 7K, 6K, 5K, 3K, 2K, 1000V). Software Defined Networking (SDA, SD-WAN) Cisco/Meraki/Aruba Wireless such as Controller or autonomous based, Design using Ekahau or similar product and High Density/Manufacturing/Office/Education Familiarity or experience with Meraki (Wireless, Security Products, Switches, SDWAN), Citrix NetScaler ADC/SDWAN deployment a plus, Network security appliances Including Cisco ASA/FTD, Palo Alto firewalls, Fortinet firewalls and related technology, and additional core technologies such as: Riverbed, OpenDNS, Infoblox, Cisco Optical, NetBrain, FireEye, SolarWinds, SPLUNK? Equal Opportunity Employer - Including Disabled and Veterans

Job Description Job Description Overview The ERP Application Developer develops, extends, automates, and supports applications within the Microsoft Dynamics 365 F&SCM and Power Platform ecosystem. The role will work closely with the ERP Technical & Integration Lead, business teams, and implementation partners to build sustainable solutions and reduce long-term reliance on external consultants. This role is well suited for an early-career professional with strong technical aptitude, curiosity, ownership, and a willingness to learn and grow into deeper D365 application ownership. This position is expected to collaborate across IT, business teams, implementation partners, and other stakeholders. Occasional after-hours and weekend work may be required to support planned system releases, cutovers, maintenance activities, and critical production incidents. Responsibilities Develop and maintain D365 F&SCM X extensions, including data entities, custom fields, report data providers, and business logic Build and maintain REST APIs, OData services, and application connectors Develop Power Apps for manufacturing, warehouse, and business-process use cases, including shop floor forms, production reporting, maintenance requests, and OTTO AMR exception logging Develop Power Automate workflows for approvals, notifications, exception handling, and process automation Design and maintain Dataverse tables, relationships, and application data structures Create and maintain governed D365 data entities, APIs, and OData endpoints for integration and analytics consumption Partner with the Data Analytics Engineer to expose clean D365 data entities and OData feeds for reporting and analytics consumption. Develop reusable application components and automation solutions in accordance with technical architecture standards Perform debugging, root-cause analysis, and application defect resolution Create unit tests and support SIT, UAT, regression testing, and release validation Validate customizations and integrations against Microsoft D365 platform update Participate in code reviews, source-control practices, Azure DevOps, LCS (Lifecycle Services) package management, and release processes Support the ERP Technical and Integration Lead on X extension deployments, code reviews, and D365 release validation activities Maintain application design, development, and support documentation Work with business users to understand requirements and translate them into practical technical solutions Support post-go-live enhancements, automation opportunities, and continuous improvement Provide occasional after-hours and weekend support during planned releases, cutovers, system maintenance, and critical production incidents Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field 3+ years of application development experience, with demonstrated hands-on coding in a professional environment Proficiency in one or more object-oriented languages such as X , C#, .NET, Java, or similar Solid SQL and relational database skills, including writing queries, stored procedures, and working with relational data models Hands-on experience with APIs, JSON, REST, OData, web services, and application integration Exposure to Microsoft Dynamics 365 F&SCM development and X (extensions, custom development, data entities) strongly preferred Experience with Azure DevOps, Git, and LCS (Lifecycle Services) for source control, build/release pipelines, and ALM preferred Experience with Power Platform (Power Apps, Power Automate, Dataverse) and Microsoft Azure integration services preferred Experience with REST APIs, OAuth, middleware, or enterprise application integration preferred Microsoft certifications (e.g., MB-500 Dynamics 365 F&O Developer Associate) or demonstrated self-directed learning in the Microsoft stack preferred Manufacturing, warehouse, supply chain, or ERP business-application exposure preferred

Job Description Job Description Patient Accounts/ Billing Manager Full-time POSITION SUMMARY: Coordinate and provide direction, supervision and monitor performance of accounts receivable, provider enrollment with payers, and medical billing and collections. Assist the Director of Finance in overseeing revenue cycle operation programs that establish and maintain standards, systems and processes that are effective. Provide ongoing guidance and feedback for issues surrounding revenue cycle performance. Provide expertise on organization's revenue compliance and revenue enhancement initiatives. Answers questions about billing procedures, diagnosis codes and payment posting. Oversees the handling accounts receivables for third party billing, and correspondence related to patient accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES: Directly supervises employees and consultant(s) in the Patient Accounts/Billing Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for managing accounts receivable including identifying accurate payment in accordance with terms, regulatory requirements and conditions. Maintain database integrity, including maintenance of practice management system for optimum patient financial services utilization. Identify and manage payer issues, working with each payer to improve collections and reduce accounts receivable days, including reconciling remittance statements and updating payer information. Educate and participate collaboratively with revenue cycle participants and providers in the development, execution and follow-up of revenue cycle activities. Meet or exceed monthly cash goals and works within pre-established productivity guidelines. Prepare and distribute a variety of accounts receivable and revenue cycle reports to provide for timely information for decision-making. Maintain up to date information on community health center/non-for-profit best practices and state and federal law. Oversees daily balancing of accounts receivable ledger (i.e. Charges, payments, and adjustments) Oversees and, if necessary, codes and enters encounter and charge data, CPT and ICD codes, and patient demographic data into patient accounting system in a timely and accurate manner. Oversees collection and billing procedures on all insured and non-insured accounts with the assistance of the Patient Account Representatives and Director of Finance. Responds to and follows through on patient inquiries to assure patient satisfaction. Develops and implements policies and procedures that support quality improvement. Provides financial and statistical support to the Director of Finance which includes, but is not limited to, analyzing receivable ratios, coding variances, rejections tracking, and preparing necessary department reports. Reviews reimbursement from third party payers to ensure payment through proper use of codes. Attends in-service, training seminars, and departmental meetings as assigned. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner Adapts to change, takes responsibility for own actions to advance team goals Speaks and writes clearly and persuasively in formal and informal presentations Actively participates in meetings and uses listening skills to keep an open mind Solicits input from appropriate stakeholders, explains reasoning for decisions and uses strong interpersonal skills to communicate and influence others Gives recognition to others for results Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses Exhibits objectivity and openness to others' views Welcomes feedback, builds positive team spirit, supports all team members Develops alternative solutions, supports and share expertise with other team members while building positive morale Demonstrates knowledge of company policies and treats people with respect Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Educates others on the value of diversity, promotes a positive work environment where all feel free to contribute Organizational Support Completes administrative task correctly and on time, and develops strategies to achieve organizational goals and values Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions Prioritizes and plans work activities while understanding business implications of decisions Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity Displays knowledge of market and competition that aligns with strategic goals Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership Displays passion and optimism while exhibiting confidence in self and others Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance Makes self-available to staff, provides regular performance feedback Develops individual team member skills and encourages growth Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EMR systems and IT resources TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of Personal computer as well as other office equipment. The employee is frequently required to stand; walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms and stoop, and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. QUALIFICATIONS: CPC certification within 6 months of employment required. Ability to speak Spanish is highly desirable. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to effectively utilize electronic health records software to manage the patient account information for billing purposes. To perform this job successfully, an individual must have an intermediate level knowledge of Microsoft Office utilizing Excel Spreadsheet software and Word processing software. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Associate's degree required. Bachelor's degree in business administration, finance, accounting or healthcare administration desired. Minimum of three years supervisory experience in health care. A combination of progressive experience and education would be considered. Comprehensive knowledge of medical coding, billing, CPT, ICD-9, ICD-10, HCPC's coding books, and federal/state regulations is requisite.

Job Description Job Description Job Title: Security Analyst - Consultant ( 14268) Location: Columbia, SC 29201 Fully Onsite - 5 Days/Week Duration: 12 Months Interview Process: 2 Rounds - 1st Round Virtual, 2nd Round Onsite in Columbia, SC Candidate Location: Candidate MUST be a current South Carolina resident. No relocation allowed. Required Skills BS degree in Computer Science, Information Systems, Cybersecurity, or related field; or equivalent experience Network-security-centric certification such as PCNSE or CCNA 3-5 years of hands-on experience in network design, implementation, or support Hands-on experience in IT security or system administration Working knowledge of secure network design Working knowledge of security architecture Experience with compliance tools Understanding of data protection and access models Ability to analyze logs, alerts, and network telemetry Proficiency with Microsoft Office tools Technical Experience Secure network design principles Windows, macOS, and Linux operating systems Switching and routing Enterprise firewalls Network auditing IDS/IPS platforms Network security monitoring SIEM platforms such as QRadar or Splunk Vulnerability scanning tools such as Nessus or Qualys Cloud infrastructure security Preferred Skills CISSP or Security+ Experience working in regulated environments Experience supporting Health IT Experience supporting State Government Familiarity with FISMA Familiarity with NIST Familiarity with CMS ARC-AMPE Familiarity with HIPAA security and privacy standards Experience with Azure or AWS cloud network security controls Responsibilities Assist in maturing network security and compliance solutions Investigate and respond to daily network security alerts Perform network security assessments for proposed firewall and infrastructure changes Conduct technical analysis for network security planning and engineering Review connectivity, website-blocking, and firewall-rule requests to identify potential security risks Analyze on-premise and cloud networks for potential threats Develop, review, and analyze network traffic reports involving approved ports, protocols, and services Monitor emerging threat vectors and recommend countermeasures Collaborate with agency teams to implement appropriate security controls Support cloud and on-premise network changes and enhancement projects Support compliance activities involving CMS ARC-AMPE, HIPAA, and SCDIS-200 Assist with KPI creation and security trend monitoring Participate in firewall configuration reviews and ruleset recertification Provide network-security best-practice guidance to technical teams Perform additional SOC duties as assigned About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

Job Description Job Description At Cross Company, we don't just show up for work-we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving. We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters. JOB SUMMARY The System Integration Engineer II position encompasses industrial control system design, programming, and configuration for multiple projects across multiple DCS, PLC, and SCADA platforms within our organization. This role is responsible for implementing plant automation solutions using in-house integration methods and vendor-supplied hardware and software, actively collaborating with customers, engineering teams, and sales staff to ensure project success from development through on-site commissioning and post-project support. ESSENTIAL FUNCTIONS Automation System Implementation: Handle the end-to-end implementation of plant automation systems utilizing internal integration methodologies, industry standards, and vendor-supplied hardware and software. Customer Collaboration: Engage directly with clients to assess requirements, provide technical solutions, and address project or service call needs effectively. Sales & Proposal Alignment: Collaborate with sales and commercial teams to evaluate technical requirements, review proposals, and ensure alignment on project scope before client presentation. Post-Project Support : Provide ongoing technical assistance and troubleshooting to clients following system delivery to resolve post-project or warranty issues. Team Execution: Function as a reliable, collaborative engineering team member supporting multidisciplinary teams on large-scale automation projects. CORE RESPONSIBILITIES Engineering Execution Serve as an active engineering team member delivering software configuration and hardware integration for large-scale automation systems. Act as lead or supporting engineer on smaller integration projects, taking ownership of deliverables, milestones, and technical quality. Perform on-site deployment, loop checks, system startup, and Site Acceptance Testing (SAT) at customer operating facilities. Administrative & Quality Assurance Complete all Quality Assurance (QA) requirements and adhere strictly to standard project execution procedures and documentation standards. Accurately record and submit engineering hours into the project tracking database on a weekly basis to support project accounting and progress reporting. Commercial & Sales Support Support sales teams by reviewing technical proposals, estimates, and scopes of work prior to formal client presentations. Serve as a technical consultant during discovery discussions to assess prospective project feasibility and scope. POSITION SPECIFICATIONS Education & Experience Bachelor of Science degree in Engineering (Electrical, Mechanical, Chemical, Mechatronics, or Computer Engineering) or equivalent related technical experience. Up to 5 years of proven experience designing, developing, programming, and deploying industrial process control systems. Demonstrated hands-on experience in plant process control environments. Working familiarity with Programmable Logic Controllers (PLCs), Distributed Control Systems (DCS), and SCADA/HMI platforms. Technical Knowledge & Competencies Process Application Programming: Hands-on experience developing and configuring control logic for continuous process applications, including reactors, distillation columns, combustion systems, and burner management systems (BMS). Batch Standards & Life Sciences: Batch control configuration using ANSI/ISA-88 (S88) standards; pharmaceutical validation documentation and cGMP compliance experience is highly desirable. Automation Platform Expertise: Programming and design proficiency in one or more leading platforms, including: Siemens Simatic PCS 7 and Siemens S7 / TIA Portal Rockwell Automation PlantPAx and ControlLogix with FactoryTalk View (SE/ME) required Emerson DeltaV DCS Functional Specifications & Documentation: Proven experience writing and executing Functional Design Specifications (FDS), Detailed Design Specifications (DDS), and test protocols (FAT/SAT). Electrical Controls & Schematic Navigation: Solid knowledge of industrial control panel wiring and power distribution; capability to troubleshoot field circuits and perform redline markups of schematics and loop sheets. Industrial Networking & Cybersecurity: Practical understanding of industrial Ethernet networks, fieldbuses, network hardware (managed switches, routers), and foundational OT cybersecurity practices. Computer & Software Proficiency: Strong computer proficiency including Microsoft Office (Word, Excel), Google Workspace, Visio, and PDF markup tools. Key Professional Attributes Customer Focus: Customer Focus: Strong interpersonal capabilities across all client organizational levels. Instills Trust: Instills Trust: Exemplary integrity, professional accountability, and adherence to business ethics. Communicates Effectively: Communicates Effectively: Excellent active listening, verbal, and technical documentation skills. Action Oriented: Action Oriented: High initiative, self-motivated, and capable of operating with minimal direct supervision. Drives Results: Drives Results: Methodical analytical decision-making and rigorous problem-solving under operational constraints. Plans & Aligns: Plans & Aligns: Organized task prioritization and structured execution against project milestones. Manages Conflict: Manages Conflict & Stress: Composed, adaptable, and decisive when handling plant-floor operational pressures. Nimble Learning: Nimble Learning: Rapidly assimilates new software tools, client specifications, and emerging technologies. PHYSICAL & MENTAL REQUIREMENTS Work Environment: Work environment transitions between a traditional professional office/engineering lab setting and operating industrial manufacturing plant sites. Travel Expectations: Travel is typically 20% to 40% depending on project phase, customer commissioning schedules, and field service requirements. Physical Demands: Requires combination of standing, sitting, and walking on level and uneven surfaces throughout industrial plant environments; involves prolonged computer workstation usage. Lifting Requirements: Ability to lift, handle, and transport up to 40 lbs of testing equipment, field tools, or hardware. Climbing & Heights: Ability to climb stairs, fixed vertical ladders, elevated work platforms, and scaffolding to inspect, diagnose, and troubleshoot equipment. Operational Hours: Commissioning and start-up support at customer facilities often requires supporting 24/7 continuous operations and exceeding 40 hours per week during critical commissioning windows. Safety & PPE: Work in manufacturing environments mandates the continuous use of Personal Protective Equipment (PPE), including ANSI-approved safety glasses with side shields, hearing protection, safety-toe boots, and hard hats as required by client site safety standards.

Job Description Job Description Genesis10 is currently seeking a Senior AI Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This is a 3+ month contract-to-hire opportunity. Candidates can also be located in: Charlotte, NC; Atlanta, GA: Chicago, IL; Minnetonka, MN; Detroit, MI; Dallas, TX. Compensation: $65.00 - $75.00 per hour, W2, based on qualifications Position Overview: We are looking for a talented Senior AI Engineer to contribute to the design, development, and support of AI tools and platforms for developers across the company. This is a hands-on engineering role centered on GCP, Gemini, Vertex AI, Java Spring Boot, and React.js. The ideal candidate will have demonstrable experience building and integrating with AI tools and services to deliver reliable, secure, and maintainable solutions that accelerate software development. Key Responsibilities: Develop and maintain AI platforms, tools, and frameworks used by engineers across the company, including Claude Code, GitHub Copilot, MCP servers, plugins, skills, and agentic frameworks Implement AI platform services, orchestration patterns, reference implementations, and shared integration components Design and deliver tools that support the development of custom agents and workflows Integrate and operationalize AI tools and services with cloud, security, development, and enterprise technology platforms Build secure, scalable, reliable, observable, performant, and maintainable services for custom agents and AI tool integrations Provide technical support and guidance to development teams building, deploying, and operating custom agents and MCP servers Contribute to framework lifecycle practices, including versioning, release management, documentation, adoption, support, and continuous improvement Implement logging, metrics, token-utilization monitoring, tracing, and other operational capabilities for AI services running on GCP Apply enterprise security, privacy, responsible AI, access-control, governance, cost-management, and model-risk practices to AI solutions Collaborate with development teams, security, and architecture to define requirements and deliver platform capabilities Participate in code reviews, technical discussions, troubleshooting, and knowledge-sharing activities Mentor junior engineers on the team and on development teams, contributing to a culture of continuous improvement Primary Requirements: Bachelor's degree or equivalent work experience in computer science, engineering, artificial intelligence, or a related field 5-7+ years of experience in software engineering, platform engineering, AI engineering, or a related technical discipline Proven experience delivering high-quality software solutions in production environments Hands-on experience building or integrating AI, LLM, developer-platform, or automation capabilities Experience with cloud-based AI services platforms such as GCP/AWS Gemini, and Vertex AI or comparable model platforms Solid understanding of application architecture, integration patterns, APIs, and software design principles Experience developing Java REST APIs and services with Spring Boot and working knowledge of React.js or comparable front-end technologies Experience with secure API integrations and OAuth 2.0 / OpenID Connect authorization patterns Understanding of the software development lifecycle, CI/CD, observability, reliability, security, privacy, and responsible AI practices Strong problem-solving skills, attention to detail, technical communication, and ability to collaborate effectively across teams AI Platforms: GCP/AWS Cloud, Gemini, Vertex AI, model garden, model runtime, model gateway, and agent gateway AI Engineering: custom agent design, sequential workflows, multi-agent systems, deterministic graph-based agents, and reusable orchestration patterns Developer Tools: Claude Code, GitHub Copilot, custom instructions, prompts, skills, plugins, and extensions Agent Integration: MCP servers and clients, tools, resources, data-source integrations, A2A patterns, and agent-to-agent communication Frameworks: Google ADK, Spring AI, LangChain, LangChain4j, or comparable AI/LLM integration libraries Application Development: Java, Spring Boot, REST APIs, React.js, microservices, and cloud-native application patterns Security and Governance: OAuth 2.0, OpenID Connect, service accounts, delegated access, model governance, GCP Model Armor, privacy, responsible AI, and access control Operations: CI/CD, Harness, Azure DevOps, logging, metrics, tracing, token utilization, performance, reliability, and incident support Desired Skills: Hands-on experience using Claude Code and GitHub Copilot in an engineering workflow Designing or implementing custom AI agents, reusable orchestration patterns, shared integrations, or reference implementations Building sequential, multi-agent, or deterministic graph-based agent workflows Building or integrating MCP servers and clients to expose tools, resources, or data sources to AI agents Enabling agent-to-agent communication using A2A or comparable protocols Experience with Google ADK, Spring AI, LangChain, LangChain4j, or similar LLM integration libraries and SDKs Experience with Gemini Agent Platform / Vertex AI capabilities such as model garden, model runtime, model gateway, or agent gateway Implementing model governance controls such as GCP Model Armor, cost controls, token limits, rate limits, and access policies Implementing logging, metrics, distributed tracing, token-utilization monitoring, and operational dashboards for AI services on GCP Exposure to containerization, microservices, and cloud-native application architecture Experience working with CI/CD pipelines in Harness and Azure DevOps Familiarity with Agile/Scrum methodologies and development practices for shared platform capabilities Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Job Description Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Software Engineer - Back End for a contract assignment with one of our premier Banking clients in Cincinnati, OH . Responsibilities : Provide technical leadership and expertise in designing, developing, and implementing robust, scalable, and secure enterprise applications. Requires deep proficiency in Java/J2EE development, extensive experience with AWS cloud services, expertise in Infrastructure as Code (IaC) using Terraform, and a strong background in building and consuming web services. Drive architectural decisions, mentor junior team members, and ensure the delivery of high-quality software solutions. Lead the design, development, and implementation of complex enterprise applications using Java/J2EE technologies. Architect and implement solutions leveraging AWS cloud services (e.g., EC2, Lambda, S3, RDS, DynamoDB, SQS, SNS, API Gateway). Design, develop, and maintain Infrastructure as Code (IaC) using Terraform for provisioning and managing AWS resources. Develop and consume RESTful web services, ensuring high performance, security, and scalability. Provide technical leadership and guidance to development teams, fostering best practices in software development, code quality, and architectural design. Collaborate with product owners, architects, and other stakeholders to define technical requirements and translate them into actionable development plans. Conduct code reviews, mentor junior engineers, and promote a culture of continuous learning and improvement. Troubleshoot and resolve complex technical issues, ensuring the stability and performance of production systems. Stay current with emerging technologies and industry trends, evaluating and recommending new tools and practices to enhance development processes. Required Skills : Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 9+ years of experience in Java/J2EE development, with a focus on enterprise-level applications. Expert-level proficiency in Java programming, including Spring Framework (Spring Boot, Spring Cloud, Spring Security). Extensive experience with AWS cloud services and a strong understanding of cloud-native architectures. Proven experience designing and implementing IaC using Terraform. Demonstrable expertise in designing, developing, and consuming RESTful and SOAP web services. Strong understanding of microservices architecture, design patterns, and best practices. Experience with relational and NoSQL databases (e.g., PostgreSQL, MySQL, DynamoDB). Familiarity with CI/CD pipelines, version control systems (e.g., Git), and agile methodologies. Excellent communication, leadership, and problem-solving skills. By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Job Description Job Description Software Guidance & Assistance, Inc., (SGA), is searching for a Junior Software Engineer for a CONTRACT assignment with one of our premier Regulatory clients in the DMV area. Seeking a motivated and curious Junior Software Engineer to join the Engineering Enablement team. This role is ideal for an early-career engineer who enjoys solving problems, learning new technologies, helping others succeed, and continuously improving how software is built and delivered. As a member of the Engineering Enablement team, you will work alongside experienced engineers to improve developer productivity, support software delivery practices, automate engineering workflows, and help teams adopt modern software engineering tools and processes. Success in this role requires a growth mindset, strong communication skills, intellectual curiosity, and a passion for continuous learning. Responsibilities : Collaborate with engineers across the organization to understand challenges and identify opportunities for improvement. Develop and maintain software solutions, automation tools, and integrations that improve the developer experience. Support CI/CD pipelines, development platforms, and engineering productivity initiatives. Assist with the implementation and adoption of modern software development practices and tooling. Participate in troubleshooting and problem-solving activities across a variety of engineering environments. Contribute to technical documentation, reference materials, and training content. Learn and apply emerging technologies, including AI-assisted software development techniques. Work closely with team members to deliver solutions that are practical, scalable, and easy to maintain. Communicate technical concepts clearly to both technical and non-technical audiences. Required Skills : Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field; equivalent practical experience will also be considered. Strong curiosity and a demonstrated desire to learn new technologies and concepts. Analytical mindset with strong problem-solving skills. Excellent verbal and written communication skills. Ability to work independently, take initiative, and proactively identify opportunities for improvement. Collaborative team player with a positive attitude and customer-focused mindset. Understanding of fundamental software engineering concepts, including object-oriented programming, data structures, and software development lifecycle practices. Preferred Skills : Experience or academic exposure to any of the following: Java Python AWS cloud services CI/CD pipelines and automation tools Git-based source control systems REST APIs and microservices Test automation and quality engineering practices Agile software development methodologies By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Job Description Job Description Software Guidance & Assistance, Inc., (SGA), is searching for a Machine Learning Engineer for a contract assignment with one of our premier BANKING clients in Cincinnati, OH . Responsibilities : Design, build, and optimize scalable machine learning platforms and production ML systems. Focus on enabling end-to-end machine learning lifecycle management, including feature engineering, model development, deployment automation, monitoring, governance, and continuous improvement. ML Platform Engineering & Model Operations Design, develop, deploy, and manage production-grade machine learning solutions. Build scalable and reusable machine learning platforms that support model development, training, validation, deployment, and monitoring. Implement best practices for model versioning, experimentation tracking, governance, and reproducibility. Develop frameworks to support both batch and real-time inference workloads. Optimize machine learning systems for performance, reliability, maintainability, and cost efficiency. MLOps Pipeline Development Design and maintain automated CI/CD/CT (Continuous Integration, Continuous Delivery, Continuous Training) pipelines for machine learning workflows. Automate model testing, validation, deployment, rollback, and retraining processes. Establish infrastructure-as-code practices and automated environment provisioning. Build operational tooling to support model lifecycle management across development, testing, and production environments. Feature Store & Data Engineering Integration Design and support enterprise feature stores to improve feature reuse, consistency, and model governance. Collaborate with data engineering teams to integrate machine learning solutions with data warehouses, data lakes, and operational data sources. Develop scalable data pipelines supporting both training and inference workloads. Optimize data availability, quality, lineage, and observability. Production Monitoring & Reliability Implement model monitoring frameworks covering: Model performance Data quality Data drift Concept drift Feature drift System health and reliability Establish alerting, observability, and incident management processes. Develop strategies for model retraining and continuous performance improvement. Real-Time Machine Learning Systems Build and support low-latency scoring and prediction platforms. Develop event-driven machine learning architectures using streaming technologies. Partner with business and engineering teams to enable near real-time decisioning capabilities. Governance, Security & Compliance Implement MLOps governance standards and controls. Ensure compliance with enterprise security, privacy, risk, and regulatory requirements. Support model auditability, explainability, lineage tracking, and documentation. Partner with risk, compliance, and cybersecurity teams to maintain operational standards. Collaboration & Technical Leadership Collaborate closely with data scientists, analytics teams, product owners, and software engineers. Translate business requirements into scalable technical solutions. Mentor junior engineers and contribute to MLOps standards, patterns, and best practices. Drive adoption of modern machine learning engineering methodologies across the organization. The engineer will help establish and mature enterprise MLOps capabilities, including: Feature Store implementation and adoption. Model Registry and governance processes. Automated CI/CD/CT pipelines. Real-time model deployment and scoring. Enterprise machine learning monitoring and observability. Reusable machine learning platform services that accelerate model development and deployment across data science teams. Required Skills : 5+ years of experience in Machine Learning Engineering, MLOps, Data Engineering, or Software Engineering. 3+ years of experience building and supporting production machine learning systems. The ideal candidate has strong experience building and operationalizing machine learning solutions in cloud environments, developing CI/CD pipelines for ML workloads, and collaborating with data scientists, data engineers, software engineers, and business stakeholders. Experience working in highly regulated industries such as financial services, banking, healthcare, insurance, or telecommunications is highly desirable. Demonstrated experience implementing end-to-end machine learning lifecycle management. Experience operating ML workloads in cloud environments (AWS, Azure, or GCP). Experience supporting both batch and real-time machine learning solutions. Experience working with large-scale structured and unstructured data. Machine Learning & MLOps ML lifecycle management Model deployment and orchestration Experiment tracking and model versioning Model monitoring and observability Feature Store architecture Model Registry implementation Automated retraining workflows Responsible AI and model governance practices Cloud Platforms Experience with one or more: AWS SageMaker Azure Machine Learning Google Vertex AI Programming Proficiency in: Python (required) SQL (required) Java, Scala, or R (preferred) Data Platforms Experience with: Snowflake Databricks IBM DB2 or equivalent enterprise RDBMS platforms Data lakes and modern cloud storage platforms Data Transformation Experience with: dbt Spark Pandas PySpark DevOps & Infrastructure Experience with: Git/GitHub/GitLab Jenkins, GitHub Actions, Azure DevOps, or equivalent CI/CD tools Terraform or infrastructure-as-code frameworks Linux administration Shell scripting Containers & Orchestration Experience with: Docker Kubernetes OpenShift (preferred) Streaming & Real-Time Technologies Experience with: Apache Kafka Event-driven architectures Real-time inference pipelines Monitoring & Observability Experience with: Prometheus Grafana ELK Stack Cloud-native monitoring solutions Preferred Skills : Experience implementing enterprise Feature Stores. Experience designing Model Registry and ML Governance frameworks. Experience building real-time decisioning or scoring platforms. Experience supporting credit risk, fraud, customer analytics, recommendation systems, or predictive analytics use cases. Experience with MLFlow, Kubeflow, Airflow, Argo Workflows, Feast, SageMaker Pipelines, or similar MLOps platforms. Knowledge of software architecture patterns and distributed systems. Familiarity with AI/ML regulatory frameworks and model risk management practices. Relevant cloud certifications (AWS, Azure, GCP) preferred. By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.