This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Principal Software Product Manager Description - We are looking for a seasoned Principal Software Product Manager to shape and lead the next generation of HP's consumer notebook software experiences. In this role, you will operate at both strategic altitude and execution depth defining long-term product direction while driving complex, cross-organizational initiatives from concept through launch. You will partner closely with engineering, design, commercial, platform, and executive stakeholders to deliver differentiated, customer-facing software at global scale. This role is ideal for a product leader who thrives in ambiguity, brings strong technical and business fluency, and is excited to influence how software, hardware, services, and operating system platforms come together across HP's consumer portfolio. The ideal candidate has experience working across platform software stacks and understands the unique opportunities and constraints of modern operating systems and ecosystem experiences. Key Responsibilities Own and drive the end-to-end lifecycle of major software initiatives, from early discovery and framing through delivery, launch, and iteration Define and evangelize a compelling product vision that aligns customer needs, platform strategy, and HP's long-term business objectives Identify and translate emerging technologies, platforms, and business models into scalable product opportunities Lead deep market, customer, and ecosystem analysis to inform product strategy and investment decisions Partner with engineering and architecture leaders to make principled technical tradeoffs that balance velocity, quality, and long-term platform health Orchestrate execution across highly matrixed teams (engineering, UX, commercial, marketing, partnerships, legal, and operations) Serve as a senior product voice in roadmap reviews, executive forums, and cross-division planning Leverage quantitative insights and qualitative feedback to continuously refine product direction and measure success Engage directly with customers, partners, and internal teams to surface insights, validate strategy, and influence outcomes Mentor and guide other product managers, helping raise the overall product bar across the organization Drive product strategy for software experiences that span operating system, platform, and application layers, balancing customer needs with long-term platform evolution Partner with platform, architecture, and engineering teams to evaluate emerging operating system capabilities, ecosystem trends, and technology investments that can create differentiated customer experiences Define requirements and roadmaps that account for cross-platform interoperability, device-to-device experiences, cloud services integration, and evolving user workflows Required Qualifications Bachelor's or master's degree in computer science, software engineering, operating systems, or a closely related technical field 10+ years of experience in software product management or closely related roles Demonstrated success delivering large-scale, customer-facing software products Experience operating in complex, global, cross-functional environments Experience working with modern operating system platforms, including Windows, Linux, Android, or comparable software ecosystems Must-Have Experience Led multiple 0-to-1 and 1-to-N initiatives with clear customer and business impact Defined and executed product strategy across platform-level or portfolio-level surfaces Partnered deeply with engineering teams on architecture, systems design, and technical decision-making Applied strong analytical thinking to product decisions, tradeoffs, and prioritization Influenced senior leadership through clear storytelling, data, and structured thinking Demonstrated ability to navigate ambiguity, competing priorities, and organizational complexity Proven effectiveness in resource-constrained or fast-moving environments Experience defining products or platform capabilities that interact deeply with operating system services, platform APIs, or device ecosystems Deep understanding of modern operating system architecture, platform services, application frameworks, security models, and software lifecycle considerations across Windows, Linux, Android, or similar environments Experience collaborating with engineering teams responsible for platform software, operating system integrations, developer frameworks, device services, or ecosystem experiences Preferred Qualifications Experience with mobile software ecosystems, smartphone platforms, or connected device experiences Familiarity with Windows, Linux, and Android platform roadmaps, developer ecosystems, and application models Experience launching software experiences across multiple operating systems or device categories Understanding of platform architecture, middleware, system services, and device-level software integration Experience working with AI-enabled, cloud-connected, or ecosystem-oriented product experiences Tools & Skills Agile Methodology Change Management Continuous Improvement JIRA Kanban Principles Lean Product Development Milestone-based Planning New Product Introduction Product Strategy & Roadmapping Scrum & Sprint Planning Operating Systems & Platform Strategy Windows Ecosystem Knowledge Linux Platform Fundamentals Android Platform Fundamentals Systems Thinking & Platform Architecture API & Platform Integration Strategy Impact & Scope Impacts multiple functions and leads large, cross-division initiatives that influence HP's long-term consumer software strategy. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Pay varies by work location, job-related knowledge, skills, and experience. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/13/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Principal Software Product Manager Description - We are looking for a seasoned Principal Software Product Manager to shape and lead the next generation of HP's consumer notebook software experiences. In this role, you will operate at both strategic altitude and execution depth defining long-term product direction while driving complex, cross-organizational initiatives from concept through launch. You will partner closely with engineering, design, commercial, platform, and executive stakeholders to deliver differentiated, customer-facing software at global scale. This role is ideal for a product leader who thrives in ambiguity, brings strong technical and business fluency, and is excited to influence how software, hardware, services, and operating system platforms come together across HP's consumer portfolio. The ideal candidate has experience working across platform software stacks and understands the unique opportunities and constraints of modern operating systems and ecosystem experiences. Key Responsibilities Own and drive the end-to-end lifecycle of major software initiatives, from early discovery and framing through delivery, launch, and iteration Define and evangelize a compelling product vision that aligns customer needs, platform strategy, and HP's long-term business objectives Identify and translate emerging technologies, platforms, and business models into scalable product opportunities Lead deep market, customer, and ecosystem analysis to inform product strategy and investment decisions Partner with engineering and architecture leaders to make principled technical tradeoffs that balance velocity, quality, and long-term platform health Orchestrate execution across highly matrixed teams (engineering, UX, commercial, marketing, partnerships, legal, and operations) Serve as a senior product voice in roadmap reviews, executive forums, and cross-division planning Leverage quantitative insights and qualitative feedback to continuously refine product direction and measure success Engage directly with customers, partners, and internal teams to surface insights, validate strategy, and influence outcomes Mentor and guide other product managers, helping raise the overall product bar across the organization Drive product strategy for software experiences that span operating system, platform, and application layers, balancing customer needs with long-term platform evolution Partner with platform, architecture, and engineering teams to evaluate emerging operating system capabilities, ecosystem trends, and technology investments that can create differentiated customer experiences Define requirements and roadmaps that account for cross-platform interoperability, device-to-device experiences, cloud services integration, and evolving user workflows Required Qualifications Bachelor's or master's degree in computer science, software engineering, operating systems, or a closely related technical field 10+ years of experience in software product management or closely related roles Demonstrated success delivering large-scale, customer-facing software products Experience operating in complex, global, cross-functional environments Experience working with modern operating system platforms, including Windows, Linux, Android, or comparable software ecosystems Must-Have Experience Led multiple 0-to-1 and 1-to-N initiatives with clear customer and business impact Defined and executed product strategy across platform-level or portfolio-level surfaces Partnered deeply with engineering teams on architecture, systems design, and technical decision-making Applied strong analytical thinking to product decisions, tradeoffs, and prioritization Influenced senior leadership through clear storytelling, data, and structured thinking Demonstrated ability to navigate ambiguity, competing priorities, and organizational complexity Proven effectiveness in resource-constrained or fast-moving environments Experience defining products or platform capabilities that interact deeply with operating system services, platform APIs, or device ecosystems Deep understanding of modern operating system architecture, platform services, application frameworks, security models, and software lifecycle considerations across Windows, Linux, Android, or similar environments Experience collaborating with engineering teams responsible for platform software, operating system integrations, developer frameworks, device services, or ecosystem experiences Preferred Qualifications Experience with mobile software ecosystems, smartphone platforms, or connected device experiences Familiarity with Windows, Linux, and Android platform roadmaps, developer ecosystems, and application models Experience launching software experiences across multiple operating systems or device categories Understanding of platform architecture, middleware, system services, and device-level software integration Experience working with AI-enabled, cloud-connected, or ecosystem-oriented product experiences Tools & Skills Agile Methodology Change Management Continuous Improvement JIRA Kanban Principles Lean Product Development Milestone-based Planning New Product Introduction Product Strategy & Roadmapping Scrum & Sprint Planning Operating Systems & Platform Strategy Windows Ecosystem Knowledge Linux Platform Fundamentals Android Platform Fundamentals Systems Thinking & Platform Architecture API & Platform Integration Strategy Impact & Scope Impacts multiple functions and leads large, cross-division initiatives that influence HP's long-term consumer software strategy. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Pay varies by work location, job-related knowledge, skills, and experience. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Payrate: $70.00 - $75.00/hr. Summary: The OT Cybersecurity Assessment and Deployment Specialist role is to enable accelerated deployments of cybersecurity controls to company's manufacturing and R&D pilot plants while allowing OT Cybersecurity to increase project scope to fulfillment centers such as warehouses, distribution centers, mixing centers, etc. Responsibilities will also include ongoing risk assessment activities at company's manufacturing sites, R&D pilot plants, and fulfillment centers to ensure cybersecurity controls are implemented correctly and are operating at an optimal level. Responsibilities Deployments of OT Cybersecurity Controls: Lead and coordinate deployments of OT cybersecurity controls ensuring they are implemented correctly and operating at the Company -designated Security Level, as defined by the IEC 62443-3-3 control standards. Deploy and configure OT cybersecurity controls per OT security standards, as required. Obtain quotes from strategic partners and service providers for OT cybersecurity controls. Work with OT Finance on monthly budget requirements and forecast. Partner with site leadership, strategic partners, and service providers to develop deployment plans including prerequisites, resources, timing, downtime approval, operationalizing security, etc., ensuring compliance to OT cybersecurity standards. Prepare deployment schedules and change-of-change documents if planned deployment schedules cannot be met. Drive OT cybersecurity deployments across strategic partners and service providers. Participate in weekly deployment meetings with the risk manager governing deployments. Security Assessments and Remediation: Conduct onsite security assessments including verification of security architecture, design, operations, protocols, and controls. Review architecture diagrams, data flows, and designs to determine the OT network architecture at the site. Assess OT network architecture to best practices and industry standards such as the Purdue model and IEC 62443. Analyze network communications between the site OT network and corporate network zones to identify security risks, as required. Prepare a security assessment report including but not limited to IEC 62443-3-3 security requirements, area assessed, risk level, risk description, remediation recommendation, remediation effort, and remediation resource requirements. Document the Security Level achieved, as defined by the IEC 62443-3-3 control standards, for each operationalized control. Skills: High level of travel to predetermined sites. Strong collaboration, analytical, and negotiation skills. Strong detailed project management skills. Strong process efficiency and process/procedure development. Very strong verbal and written communication skills. Strong understanding of cybersecurity risks, threats, vulnerabilities, and impact. Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
11/13/2026
Full time
Payrate: $70.00 - $75.00/hr. Summary: The OT Cybersecurity Assessment and Deployment Specialist role is to enable accelerated deployments of cybersecurity controls to company's manufacturing and R&D pilot plants while allowing OT Cybersecurity to increase project scope to fulfillment centers such as warehouses, distribution centers, mixing centers, etc. Responsibilities will also include ongoing risk assessment activities at company's manufacturing sites, R&D pilot plants, and fulfillment centers to ensure cybersecurity controls are implemented correctly and are operating at an optimal level. Responsibilities Deployments of OT Cybersecurity Controls: Lead and coordinate deployments of OT cybersecurity controls ensuring they are implemented correctly and operating at the Company -designated Security Level, as defined by the IEC 62443-3-3 control standards. Deploy and configure OT cybersecurity controls per OT security standards, as required. Obtain quotes from strategic partners and service providers for OT cybersecurity controls. Work with OT Finance on monthly budget requirements and forecast. Partner with site leadership, strategic partners, and service providers to develop deployment plans including prerequisites, resources, timing, downtime approval, operationalizing security, etc., ensuring compliance to OT cybersecurity standards. Prepare deployment schedules and change-of-change documents if planned deployment schedules cannot be met. Drive OT cybersecurity deployments across strategic partners and service providers. Participate in weekly deployment meetings with the risk manager governing deployments. Security Assessments and Remediation: Conduct onsite security assessments including verification of security architecture, design, operations, protocols, and controls. Review architecture diagrams, data flows, and designs to determine the OT network architecture at the site. Assess OT network architecture to best practices and industry standards such as the Purdue model and IEC 62443. Analyze network communications between the site OT network and corporate network zones to identify security risks, as required. Prepare a security assessment report including but not limited to IEC 62443-3-3 security requirements, area assessed, risk level, risk description, remediation recommendation, remediation effort, and remediation resource requirements. Document the Security Level achieved, as defined by the IEC 62443-3-3 control standards, for each operationalized control. Skills: High level of travel to predetermined sites. Strong collaboration, analytical, and negotiation skills. Strong detailed project management skills. Strong process efficiency and process/procedure development. Very strong verbal and written communication skills. Strong understanding of cybersecurity risks, threats, vulnerabilities, and impact. Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Payrate: $62.00 - $65.00/hr Typical Task Breakdown: Facilitate Agile ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives. Coach teams on Agile principles, Scrum practices, and continuous improvement. Partner with Product Managers, Product Owners, and technical teams to decompose and prioritize work in Azure DevOps, ensuring a healthy, execution-ready backlog aligned to delivery commitments. Ensure user stories, acceptance criteria, estimates, and dependencies are clearly defined and understood. Remove impediments, resolve blockers, and escalate risks and issues as needed. Coordinate execution across multiple teams and workstreams to drive alignment and delivery predictability. Facilitate cross-team dependency identification, management, and resolution. Support Program Increment (PI) Planning, sprint planning, and release planning activities. Manage and track project milestones, delivery commitments, risks, assumptions, issues, and dependencies. Coordinate release readiness activities, deployment planning, and execution support across teams. Develop and maintain Azure DevOps dashboards, metrics, and reporting to provide visibility into progress, risks, and outcomes. Prepare and communicate delivery status, milestones, risks, and key decisions to stakeholders and leadership. Foster collaboration, accountability, and effective communication across business, product, engineering, and vendor teams. Drive adherence to Agile standards, delivery best practices, and continuous improvement initiatives to ensure successful delivery of ERP capabilities. Qualifications: No degree, they must have 8+ years exp as a PM. Degree (preferred), they must have 5+ years exp as PM. Required Technical Skills: Azure DevOps expertise, including backlog management, work item decomposition, sprint planning, tracking, dashboards, and reporting. Strong Agile and Scrum knowledge with experience facilitating Agile ceremonies and coaching teams. SAFe experience a plus. Project and program management experience, including milestone tracking, dependency management, RAID management, and stakeholder communications. Experience coordinating work across multiple teams and managing delivery against commitments. Technical understanding of the software product development lifecycle and digital product delivery practices. Proficiency with Microsoft collaboration tools, including Teams, SharePoint, and Microsoft 365. Miro experience (nice to have). Soft Skills: Excellent communication. Strong facilitation and meeting leadership skills. Relationship building and stakeholder management. Cross-functional collaboration. Servant leadership mindset. Conflict resolution and negotiation. Organizational and prioritization skills. Critical thinking and problem solving. Ability to build alignment and gain buy-in. Results oriented and outcome driven. Pay Transparency: The typical base pay for this role across the U.S. is: $62.00 - $65.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
11/13/2026
Full time
Payrate: $62.00 - $65.00/hr Typical Task Breakdown: Facilitate Agile ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives. Coach teams on Agile principles, Scrum practices, and continuous improvement. Partner with Product Managers, Product Owners, and technical teams to decompose and prioritize work in Azure DevOps, ensuring a healthy, execution-ready backlog aligned to delivery commitments. Ensure user stories, acceptance criteria, estimates, and dependencies are clearly defined and understood. Remove impediments, resolve blockers, and escalate risks and issues as needed. Coordinate execution across multiple teams and workstreams to drive alignment and delivery predictability. Facilitate cross-team dependency identification, management, and resolution. Support Program Increment (PI) Planning, sprint planning, and release planning activities. Manage and track project milestones, delivery commitments, risks, assumptions, issues, and dependencies. Coordinate release readiness activities, deployment planning, and execution support across teams. Develop and maintain Azure DevOps dashboards, metrics, and reporting to provide visibility into progress, risks, and outcomes. Prepare and communicate delivery status, milestones, risks, and key decisions to stakeholders and leadership. Foster collaboration, accountability, and effective communication across business, product, engineering, and vendor teams. Drive adherence to Agile standards, delivery best practices, and continuous improvement initiatives to ensure successful delivery of ERP capabilities. Qualifications: No degree, they must have 8+ years exp as a PM. Degree (preferred), they must have 5+ years exp as PM. Required Technical Skills: Azure DevOps expertise, including backlog management, work item decomposition, sprint planning, tracking, dashboards, and reporting. Strong Agile and Scrum knowledge with experience facilitating Agile ceremonies and coaching teams. SAFe experience a plus. Project and program management experience, including milestone tracking, dependency management, RAID management, and stakeholder communications. Experience coordinating work across multiple teams and managing delivery against commitments. Technical understanding of the software product development lifecycle and digital product delivery practices. Proficiency with Microsoft collaboration tools, including Teams, SharePoint, and Microsoft 365. Miro experience (nice to have). Soft Skills: Excellent communication. Strong facilitation and meeting leadership skills. Relationship building and stakeholder management. Cross-functional collaboration. Servant leadership mindset. Conflict resolution and negotiation. Organizational and prioritization skills. Critical thinking and problem solving. Ability to build alignment and gain buy-in. Results oriented and outcome driven. Pay Transparency: The typical base pay for this role across the U.S. is: $62.00 - $65.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Constellation Navigation and Trading, LLC
Norfolk, Virginia
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
11/13/2026
Full time
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Associate Experience (AE) Rapid Response Team (RRT) Manager leads the day-to-day operations and development of an AE RRT team. This role ensures timely restoration of business technology services by directing incident response, managing customer escalations, balancing incoming demand, and coordinating clear communications with associates, business customers, and technology partners. The manager develops team capability through coaching and regular feedback, uses service data to improve performance and prevent recurring issues, represents the team in projects and leadership forums, and implements the broader AE RRT strategy while maintaining a customer-first culture focused on getting associates back to work. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Directly manage a team of IT professionals, including workforce planning and scheduling, regular one-on-ones, goal setting, performance reviews, recognition, development planning, and appropriate job-status recommendations in accordance with company policies. Assess incoming demand, business impact, staffing capacity, and active incidents in real time; adjust priorities and resource assignments to maintain service coverage, accelerate restoration, and communicate changes to the team and business customers. Manage, mentor, and coach team members to build technical expertise and strong response protocols. Promote a culture of collaboration, accountability, and continuous improvement within the team. Support business objectives through prioritization and tracking of projects, the intake of new work initiatives and the streamlining of current responsibilities. Lead customer concerns and major-incident response for associate-facing technology issues by confirming impact, engaging the appropriate escalation and/or on-call teams, coordinating timely customer communications, driving service restoration, and ensuring follow-up actions address recurring causes. Identify and address associate concerns, communicate clear expectations and applicable policies, resolve conflicts promptly and fairly, and escalate issues when necessary to maintain an accountable, inclusive, and effective team environment. Develop, implement and maintain processes and procedures which support IT strategic plans and the broader Ferguson plans as a whole Approve budgeted expenditures within established limits or oversee a portion of an established budget. No expenditure budget-setting responsibilities. Qualifications and Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field 3-5 years of experience in IT operations, incident management, or a similar role. Ability to organize and prioritize work effectively. Strong written and verbal communication skills. Proficiency in developing and delivering effective presentations to groups. Ability to lead and motivate individuals and teams. Proficiency in operating computers, tablets, and mobile devices. Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.). Additional Information: This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer support to both associates and the business. The AE RRT Manager will work closely with various team members to ensure the smooth operation of IT services and the achievement of organizational goals. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
11/13/2026
Full time
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Associate Experience (AE) Rapid Response Team (RRT) Manager leads the day-to-day operations and development of an AE RRT team. This role ensures timely restoration of business technology services by directing incident response, managing customer escalations, balancing incoming demand, and coordinating clear communications with associates, business customers, and technology partners. The manager develops team capability through coaching and regular feedback, uses service data to improve performance and prevent recurring issues, represents the team in projects and leadership forums, and implements the broader AE RRT strategy while maintaining a customer-first culture focused on getting associates back to work. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Directly manage a team of IT professionals, including workforce planning and scheduling, regular one-on-ones, goal setting, performance reviews, recognition, development planning, and appropriate job-status recommendations in accordance with company policies. Assess incoming demand, business impact, staffing capacity, and active incidents in real time; adjust priorities and resource assignments to maintain service coverage, accelerate restoration, and communicate changes to the team and business customers. Manage, mentor, and coach team members to build technical expertise and strong response protocols. Promote a culture of collaboration, accountability, and continuous improvement within the team. Support business objectives through prioritization and tracking of projects, the intake of new work initiatives and the streamlining of current responsibilities. Lead customer concerns and major-incident response for associate-facing technology issues by confirming impact, engaging the appropriate escalation and/or on-call teams, coordinating timely customer communications, driving service restoration, and ensuring follow-up actions address recurring causes. Identify and address associate concerns, communicate clear expectations and applicable policies, resolve conflicts promptly and fairly, and escalate issues when necessary to maintain an accountable, inclusive, and effective team environment. Develop, implement and maintain processes and procedures which support IT strategic plans and the broader Ferguson plans as a whole Approve budgeted expenditures within established limits or oversee a portion of an established budget. No expenditure budget-setting responsibilities. Qualifications and Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field 3-5 years of experience in IT operations, incident management, or a similar role. Ability to organize and prioritize work effectively. Strong written and verbal communication skills. Proficiency in developing and delivering effective presentations to groups. Ability to lead and motivate individuals and teams. Proficiency in operating computers, tablets, and mobile devices. Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.). Additional Information: This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer support to both associates and the business. The AE RRT Manager will work closely with various team members to ensure the smooth operation of IT services and the achievement of organizational goals. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
11/13/2026
Full time
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
Constellation Navigation and Trading, LLC
Norfolk, Virginia
Job Description Job Description U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIa4ce67a545fb-9462
11/13/2026
Full time
Job Description Job Description U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIa4ce67a545fb-9462
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
Job Description Job Description Description: Lead Software Engineer Department: IT Development Reports to: Director of Software Engineering Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!? Responsibilities: Apply advanced knowledge of technical concepts and principals to design and develop a variety of software projects. Write high-quality, performant code that adheres to company guidelines and industry best practices. Apply business and domain knowledge to develop a deeper understanding of the system and contribute to effective solutions. Lead a team of engineers coaching them through all aspects of the SDLC. Develop and maintain extensible applications, APIs, and database models. Gather and refine project requirements with user experience designers, product managers, and business stakeholders. Design and document detailed architectures for software projects, ensuring scalability, maintainability, and alignment with business requirements. Ensure applications meet functional and non-functional requirements by actively participating in testing efforts and enforcing quality standards Oversee deployments and support applications after release. Recommend new practices, processes, and procedures to improve quality and productivity. Review and approve changes to application code. Participate in team processes for planning, tracking work, and continuous improvement. Oversee project execution, ensuring team members stay on task, communicate blockers, and meet commitments to deliver high-quality solutions on schedule. Evaluate team members performances and guide them to growth. Stay current with emerging technologies and industry trends. Evaluate frameworks, technology, platforms, and tooling solutions. Requirements: Minimum Requirements: 7+ years of experience building and supporting software systems Strong problem solving and organizational skills Experience with ASP.NET Core, Spring Boot, or similar frameworks Experience with React, Angular, Vue.js, or similar frameworks Experience with relational database design and optimization Bachelor of Computer Science or similar degree or certification Why Should You Apply? Paid Time Off? Comprehensive Medical, Vision and Dental? Matching 401k up to 4%? FMLA and Life Insurance? Tuition Reimbursement? Wellness Program? Employee Growth and Development Reimbursement Program? Discounted Rates for Multiple Handsets and Prepaid Wireless Rates? Beautiful nearby walking paths and park? Fun, value centered work atmosphere? Flexible work environment?
11/12/2026
Full time
Job Description Job Description Description: Lead Software Engineer Department: IT Development Reports to: Director of Software Engineering Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!? Responsibilities: Apply advanced knowledge of technical concepts and principals to design and develop a variety of software projects. Write high-quality, performant code that adheres to company guidelines and industry best practices. Apply business and domain knowledge to develop a deeper understanding of the system and contribute to effective solutions. Lead a team of engineers coaching them through all aspects of the SDLC. Develop and maintain extensible applications, APIs, and database models. Gather and refine project requirements with user experience designers, product managers, and business stakeholders. Design and document detailed architectures for software projects, ensuring scalability, maintainability, and alignment with business requirements. Ensure applications meet functional and non-functional requirements by actively participating in testing efforts and enforcing quality standards Oversee deployments and support applications after release. Recommend new practices, processes, and procedures to improve quality and productivity. Review and approve changes to application code. Participate in team processes for planning, tracking work, and continuous improvement. Oversee project execution, ensuring team members stay on task, communicate blockers, and meet commitments to deliver high-quality solutions on schedule. Evaluate team members performances and guide them to growth. Stay current with emerging technologies and industry trends. Evaluate frameworks, technology, platforms, and tooling solutions. Requirements: Minimum Requirements: 7+ years of experience building and supporting software systems Strong problem solving and organizational skills Experience with ASP.NET Core, Spring Boot, or similar frameworks Experience with React, Angular, Vue.js, or similar frameworks Experience with relational database design and optimization Bachelor of Computer Science or similar degree or certification Why Should You Apply? Paid Time Off? Comprehensive Medical, Vision and Dental? Matching 401k up to 4%? FMLA and Life Insurance? Tuition Reimbursement? Wellness Program? Employee Growth and Development Reimbursement Program? Discounted Rates for Multiple Handsets and Prepaid Wireless Rates? Beautiful nearby walking paths and park? Fun, value centered work atmosphere? Flexible work environment?
Job Description Job Description Position Title: Manager, Data & Business Intelligence Join our team of heroes! Are you seeking daily adventure while advancing your career? Look no further. SCOPE OF RESPONSIBILITY The Manager of Data & Business Intelligence is responsible for transforming organizational data into trusted insights that drive operational, clinical, and strategic decision-making. This role leads enterprise KPI governance, business intelligence development, and data strategy, while partnering closely with MIS to ensure scalable, high-quality data infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES Business Intelligence & Insight Delivery: 25% Develop and maintain dashboards, reports, and semantic models (Power BI) Translate data into clear, actionable insights for leadership Lead executive reporting and storytelling Conduct trend, and variance analyses KPI Ownership & Data Governance: 20% Define, standardize, and govern enterprise KPIs (including but not limited to Corporate Objectives) Maintain business glossary and metric definitions Ensure a single source of truth across the organization Establish data ownership and stewardship model Data Strategy & Business Partnership: 20% Own BI/analytics roadmap aligned to business priorities Partner with HR, operations, and executive leadership Translate business needs into data solutions Prioritize initiatives and manage intake Data Platform & Engineering Oversight: 20% Oversee data pipelines, transformations, and curated datasets Ensure reliability, performance, and scalability of data assets Partner with MIS on integrations, architecture, and ETL processes Support data model design and optimization Data Quality & Self Service Enablement: 15% Lead data quality monitoring and remediation processes Establish data quality KPIs and scorecards Enable self-service analytics (Power BI governance, certified datasets) Improve data literacy across business teams and data analysts Just For You: Career advancement. Engaging and exciting opportunity to SAVE LIVES. Tips to thrive in our culture: Embody our Core Values of Commitment, Integrity, and Respect Work to actively create experiences that inspire others to save lives, each and every day. Embrace doing it right, making connections, and creating desired experiences. Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager. We need someone who has: Education Bachelor's degree in data related field including IT, Accounting, Workforce Analytics, Data Science. Experience 7-10 years of experience in data, process improvement. Proven experience: Building and scaling dashboards and reporting ecosystems (e.g., Power BI) Owning and standardizing KPIs and business metrics across functions Delivering executive-level insights and data storytelling Strong track record partnering with business leaders (HR, Operations, Finance) to drive decisions Certifications / Licenses Professional certification We prefer: 1+ years of management or equivalent experience working with leaders in data Experience collaborating with IT/MIS teams on data pipelines, integrations, and architecture Exceptional written and verbal communication skills with demonstrated ability to influence senior stakeholders, navigate complex organizational dynamics, and serve as a trusted advisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who We Are: Since 1975, Gulf Coast Blood has been one of the nation's largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world's largest medical complex-the Texas Medical Center-while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use. Some Jobs Change Lives. Others Save Them. Think you have what it takes to save lives with us? We want to hear from you. EQUAL OPPORTUNITY EMPLOYER STATEMENT Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.
11/12/2026
Full time
Job Description Job Description Position Title: Manager, Data & Business Intelligence Join our team of heroes! Are you seeking daily adventure while advancing your career? Look no further. SCOPE OF RESPONSIBILITY The Manager of Data & Business Intelligence is responsible for transforming organizational data into trusted insights that drive operational, clinical, and strategic decision-making. This role leads enterprise KPI governance, business intelligence development, and data strategy, while partnering closely with MIS to ensure scalable, high-quality data infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES Business Intelligence & Insight Delivery: 25% Develop and maintain dashboards, reports, and semantic models (Power BI) Translate data into clear, actionable insights for leadership Lead executive reporting and storytelling Conduct trend, and variance analyses KPI Ownership & Data Governance: 20% Define, standardize, and govern enterprise KPIs (including but not limited to Corporate Objectives) Maintain business glossary and metric definitions Ensure a single source of truth across the organization Establish data ownership and stewardship model Data Strategy & Business Partnership: 20% Own BI/analytics roadmap aligned to business priorities Partner with HR, operations, and executive leadership Translate business needs into data solutions Prioritize initiatives and manage intake Data Platform & Engineering Oversight: 20% Oversee data pipelines, transformations, and curated datasets Ensure reliability, performance, and scalability of data assets Partner with MIS on integrations, architecture, and ETL processes Support data model design and optimization Data Quality & Self Service Enablement: 15% Lead data quality monitoring and remediation processes Establish data quality KPIs and scorecards Enable self-service analytics (Power BI governance, certified datasets) Improve data literacy across business teams and data analysts Just For You: Career advancement. Engaging and exciting opportunity to SAVE LIVES. Tips to thrive in our culture: Embody our Core Values of Commitment, Integrity, and Respect Work to actively create experiences that inspire others to save lives, each and every day. Embrace doing it right, making connections, and creating desired experiences. Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager. We need someone who has: Education Bachelor's degree in data related field including IT, Accounting, Workforce Analytics, Data Science. Experience 7-10 years of experience in data, process improvement. Proven experience: Building and scaling dashboards and reporting ecosystems (e.g., Power BI) Owning and standardizing KPIs and business metrics across functions Delivering executive-level insights and data storytelling Strong track record partnering with business leaders (HR, Operations, Finance) to drive decisions Certifications / Licenses Professional certification We prefer: 1+ years of management or equivalent experience working with leaders in data Experience collaborating with IT/MIS teams on data pipelines, integrations, and architecture Exceptional written and verbal communication skills with demonstrated ability to influence senior stakeholders, navigate complex organizational dynamics, and serve as a trusted advisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who We Are: Since 1975, Gulf Coast Blood has been one of the nation's largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world's largest medical complex-the Texas Medical Center-while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use. Some Jobs Change Lives. Others Save Them. Think you have what it takes to save lives with us? We want to hear from you. EQUAL OPPORTUNITY EMPLOYER STATEMENT Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.
Housing Authority of San Luis Obispo (CA)
Paso Robles, California
Job Description The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting . click apply for full job details
11/12/2026
Full time
Job Description The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting . click apply for full job details
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. Managing enterprise fraud prevention across dynamic wireless brands introduces complex operational risks, revenue loss from emerging threats, and integration friction across platform ecosystems. This role resolves systemic margin leakage and platform vulnerabilities by establishing cohesive fraud prevention strategies and managing the end-to-end fraud product lifecycle. Through cross-functional leadership and specialized analyst management, the position drives robust integrations across usage, device, subscription, supply chain, and dealer channels. Ultimately, these efforts safeguard corporate assets, streamline platform expansions, and protect profitability across the entire wireless business. What Success Looks Like (Objectives): Define and execute the enterprise Fraud Product strategy and roadmap across all wireless brands to protect margin assurance Manage product requirements documentation and prioritize features with business partners to address critical security vulnerabilities Oversee the evolution of the fraud platform lifecycle and direct integrations across Boost, Ting, MVNE, MNO, and PaaS environments Evaluate external vendor solutions, assess product enhancements against operational costs, and lead fraud platform integration for new business acquisitions Leverage AI Application capabilities to enhance anomaly detection, automate fraud pattern analysis, and optimize threat mitigation models Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Critical experience in developing fraud platforms, managing complex business requirements, and driving end-to-end product lifecycles Deep understanding of the fraud solutions marketplace, margin assurance frameworks, and emerging telecom risk vectors AI Application skills to evaluate predictive risk models, streamline threat detection workflows, and enhance fraud analytics Ability to partner with external vendors, evaluate platform enhancement costs, and align technical solutions with business objectives Strong leadership, team management, and cross-functional decision-making capabilities across product development cycles Additional Qualifications: Preferred Master of Business Administration (MBA) degree Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Computer Science, Information Technology, or a related field Minimum Experience: 7+ years of experience in the Wireless and/or Telecom industries Required Technical Skills: Must have at least 7 years of experience with: Fraud platform development, margin assurance, and integration lifecycle management Complex business requirement gathering and product requirement documentation (PRD) creation Wireless or telecom infrastructure environments including MVNE, MNO, or PaaS ecosystems Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $96250 - $137500/YearlyAbout our Department Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. Managing enterprise fraud prevention across dynamic wireless brands introduces complex operational risks, revenue loss from emerging threats, and integration friction across platform ecosystems. This role resolves systemic margin leakage and platform vulnerabilities by establishing cohesive fraud prevention strategies and managing the end-to-end fraud product lifecycle. Through cross-functional leadership and specialized analyst management, the position drives robust integrations across usage, device, subscription, supply chain, and dealer channels. Ultimately, these efforts safeguard corporate assets, streamline platform expansions, and protect profitability across the entire wireless business. What Success Looks Like (Objectives): Define and execute the enterprise Fraud Product strategy and roadmap across all wireless brands to protect margin assurance Manage product requirements documentation and prioritize features with business partners to address critical security vulnerabilities Oversee the evolution of the fraud platform lifecycle and direct integrations across Boost, Ting, MVNE, MNO, and PaaS environments Evaluate external vendor solutions, assess product enhancements against operational costs, and lead fraud platform integration for new business acquisitions Leverage AI Application capabilities to enhance anomaly detection, automate fraud pattern analysis, and optimize threat mitigation models Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Critical experience in developing fraud platforms, managing complex business requirements, and driving end-to-end product lifecycles Deep understanding of the fraud solutions marketplace, margin assurance frameworks, and emerging telecom risk vectors AI Application skills to evaluate predictive risk models, streamline threat detection workflows, and enhance fraud analytics Ability to partner with external vendors, evaluate platform enhancement costs, and align technical solutions with business objectives Strong leadership, team management, and cross-functional decision-making capabilities across product development cycles Additional Qualifications: Preferred Master of Business Administration (MBA) degree Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Computer Science, Information Technology, or a related field Minimum Experience: 7+ years of experience in the Wireless and/or Telecom industries Required Technical Skills: Must have at least 7 years of experience with: Fraud platform development, margin assurance, and integration lifecycle management Complex business requirement gathering and product requirement documentation (PRD) creation Wireless or telecom infrastructure environments including MVNE, MNO, or PaaS ecosystems Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $96250 - $137500/YearlyAbout our Department Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. You will solve the challenge of aligning technical development with high-level business value by leading a cross-functional team in a fast-paced, collaborative Agile environment. As a Senior Product Owner, you bridge the gap between long-term roadmaps and day-to-day execution, ensuring that APIs, data systems, and complex network dependencies are prioritized to meet evolving customer needs. Your mission is to drive team velocity and ensure that every delivered feature meets rigorous business and technical standards. What Success Looks Like (Objectives): Influence cross-functional teams to deliver products that align with strategic business requirements and provide measurable operational value Translate the long-term product vision into a prioritized backlog of detailed user stories, technical requirements, and clear acceptance criteria Analyze complex system interdependencies across APIs, data services, and networking infrastructure to ensure cohesive and resilient product development Drive performance and delivery forecasting by leveraging Agile metrics, including velocity, capacity, and iteration retrospectives Coordinate with specialized IT teams, such as Security, Data Architecture, and Compliance, to perform comprehensive impact analysis for all new requirements Execute thorough acceptance testing and coordinate production deployments to ensure that new features meet all functional and security standards Leverage AI-driven productivity tools to streamline the creation of user stories and automate the generation of technical documentation Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Professional proficiency in Agile methodologies, with the ability to facilitate high-stakes iteration planning and grooming sessions Advanced technical acumen in APIs, system dependencies, and relational database management systems such as Snowflake, AWS Redshift, or Oracle Strategic analytical skills for performing technical and functional impact analysis on complex system requirements and security protocols Senior-level facilitation and organizational skills used to manage cross-functional resources and align stakeholders in a distributed environment Technical expertise in troubleshooting complex IT networking and data engineering processes to resolve production support issues AI Innovation mindset, applying emerging AI tools to enhance requirement elicitation, data-driven prioritization, and product personalization Critical Experience leading the full lifecycle of complex IT products within high-pressure environments, from requirement discovery to controlled implementation Additional Qualifications: Expertise in Jira and ServiceNow for backlog management and operational tracking Minimum Requirements: Bachelor's degree in a technical or business discipline (e.g., Information Systems, Computer Science, Engineering, Finance) 3+ years of experience as a Product Owner, Product Manager, Systems Analyst, or an equivalent technical leadership role Demonstrated understanding of and experience using Agile processes and methodologies (Scrum/Lean) Technical understanding in SQL and relational database management Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. You will solve the challenge of aligning technical development with high-level business value by leading a cross-functional team in a fast-paced, collaborative Agile environment. As a Senior Product Owner, you bridge the gap between long-term roadmaps and day-to-day execution, ensuring that APIs, data systems, and complex network dependencies are prioritized to meet evolving customer needs. Your mission is to drive team velocity and ensure that every delivered feature meets rigorous business and technical standards. What Success Looks Like (Objectives): Influence cross-functional teams to deliver products that align with strategic business requirements and provide measurable operational value Translate the long-term product vision into a prioritized backlog of detailed user stories, technical requirements, and clear acceptance criteria Analyze complex system interdependencies across APIs, data services, and networking infrastructure to ensure cohesive and resilient product development Drive performance and delivery forecasting by leveraging Agile metrics, including velocity, capacity, and iteration retrospectives Coordinate with specialized IT teams, such as Security, Data Architecture, and Compliance, to perform comprehensive impact analysis for all new requirements Execute thorough acceptance testing and coordinate production deployments to ensure that new features meet all functional and security standards Leverage AI-driven productivity tools to streamline the creation of user stories and automate the generation of technical documentation Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Professional proficiency in Agile methodologies, with the ability to facilitate high-stakes iteration planning and grooming sessions Advanced technical acumen in APIs, system dependencies, and relational database management systems such as Snowflake, AWS Redshift, or Oracle Strategic analytical skills for performing technical and functional impact analysis on complex system requirements and security protocols Senior-level facilitation and organizational skills used to manage cross-functional resources and align stakeholders in a distributed environment Technical expertise in troubleshooting complex IT networking and data engineering processes to resolve production support issues AI Innovation mindset, applying emerging AI tools to enhance requirement elicitation, data-driven prioritization, and product personalization Critical Experience leading the full lifecycle of complex IT products within high-pressure environments, from requirement discovery to controlled implementation Additional Qualifications: Expertise in Jira and ServiceNow for backlog management and operational tracking Minimum Requirements: Bachelor's degree in a technical or business discipline (e.g., Information Systems, Computer Science, Engineering, Finance) 3+ years of experience as a Product Owner, Product Manager, Systems Analyst, or an equivalent technical leadership role Demonstrated understanding of and experience using Agile processes and methodologies (Scrum/Lean) Technical understanding in SQL and relational database management Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. The Group Product Manager (GPM) of AI Initiatives serves as a strategic product leader addressing the challenge of scaling enterprise AI and intelligent automation capabilities across complex business units. This role solves fragmented product development by building a unified AI Core Platform while managing a cross-functional team of Product Managers, Data Scientists, AI Engineers, and UX Designers. By establishing product management best practices for non-deterministic software and governing ethical deployment, the GPM drives operational efficiency, mitigates technical risks, and transforms enterprise workflows. What Success Looks Like (Objectives): Shape and execute a multi-year AI product portfolio strategy that directly accelerates digital transformation, reduces costs, and improves enterprise user experiences Scale and mentor a team of Product Managers, establishing standard operating procedures for rapid prototyping and non-deterministic software development Drive a cohesive AI Core Platform strategy featuring centralized LLM gateways, retrieval systems, and shared agentic frameworks to eliminate redundant efforts across departments Refine enterprise intake frameworks to evaluate prospective AI applications based on business ROI, technical feasibility, security posture, and data readiness Partner with Legal and Governance teams to enforce model safety, data privacy, bias mitigation, and human-in-the-loop design patterns Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Strategic leadership in overseeing complex enterprise AI/ML portfolios that deliver scalable platform efficiencies and high ROI AI Application and Innovation expertise across Generative AI architecture, LLMs, RAG, agentic workflows, and predictive modeling pipelines Demonstrated ability to communicate complex AI trade-offs to VP and C-level stakeholders while driving cross-functional consensus Skill in establishing product methodologies, managing experimental backlogs, and leading enterprise change management initiatives Data interpretation ability using enterprise telemetry, SQL, and visualization platforms to measure model drift, cost-per-inference, and system productivity Additional Qualifications: MBA or Master's degree in a related technical discipline Minimum Requirements: Minimum Education: Bachelor's degree in a quantitative or business field (Computer Science, Data Science, Engineering, or Business Administration) Minimum Experience: 8+ years of total Digital Product Management experience, with at least 2+ years dedicated to production-grade AI/ML or Generative AI platforms, and 2+ years of direct people management Required Technical Skills: Must have at least 2 years of experience with: Generative AI architecture, machine learning, LLMs, RAG, fine-tuning, or agentic workflows AI platform governance, ethical AI frameworks, and human-in-the-loop design SQL, telemetry analysis, and enterprise visualization tools (Tableau, PowerBI, or Looker) Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $110100 - $157300/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. The Group Product Manager (GPM) of AI Initiatives serves as a strategic product leader addressing the challenge of scaling enterprise AI and intelligent automation capabilities across complex business units. This role solves fragmented product development by building a unified AI Core Platform while managing a cross-functional team of Product Managers, Data Scientists, AI Engineers, and UX Designers. By establishing product management best practices for non-deterministic software and governing ethical deployment, the GPM drives operational efficiency, mitigates technical risks, and transforms enterprise workflows. What Success Looks Like (Objectives): Shape and execute a multi-year AI product portfolio strategy that directly accelerates digital transformation, reduces costs, and improves enterprise user experiences Scale and mentor a team of Product Managers, establishing standard operating procedures for rapid prototyping and non-deterministic software development Drive a cohesive AI Core Platform strategy featuring centralized LLM gateways, retrieval systems, and shared agentic frameworks to eliminate redundant efforts across departments Refine enterprise intake frameworks to evaluate prospective AI applications based on business ROI, technical feasibility, security posture, and data readiness Partner with Legal and Governance teams to enforce model safety, data privacy, bias mitigation, and human-in-the-loop design patterns Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Strategic leadership in overseeing complex enterprise AI/ML portfolios that deliver scalable platform efficiencies and high ROI AI Application and Innovation expertise across Generative AI architecture, LLMs, RAG, agentic workflows, and predictive modeling pipelines Demonstrated ability to communicate complex AI trade-offs to VP and C-level stakeholders while driving cross-functional consensus Skill in establishing product methodologies, managing experimental backlogs, and leading enterprise change management initiatives Data interpretation ability using enterprise telemetry, SQL, and visualization platforms to measure model drift, cost-per-inference, and system productivity Additional Qualifications: MBA or Master's degree in a related technical discipline Minimum Requirements: Minimum Education: Bachelor's degree in a quantitative or business field (Computer Science, Data Science, Engineering, or Business Administration) Minimum Experience: 8+ years of total Digital Product Management experience, with at least 2+ years dedicated to production-grade AI/ML or Generative AI platforms, and 2+ years of direct people management Required Technical Skills: Must have at least 2 years of experience with: Generative AI architecture, machine learning, LLMs, RAG, fine-tuning, or agentic workflows AI platform governance, ethical AI frameworks, and human-in-the-loop design SQL, telemetry analysis, and enterprise visualization tools (Tableau, PowerBI, or Looker) Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $110100 - $157300/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Housing Authority of San Luis Obispo (CA)
San Luis Obispo, California
The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting, data integrity and user training with at lease one year in a lead or supervisory role . click apply for full job details
11/11/2026
Full time
The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting, data integrity and user training with at lease one year in a lead or supervisory role . click apply for full job details
Job Description Job Description Position Title: Program Manager RHS- LaPorte County Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: Maintains a positive and enthusiastic attitude. Works harmoniously and effectively with staff and the public. Arrives to work on time. Keeps work space clean and organized. Stays awake and alert while on work time. Works a flexible schedule including evenings and weekends as assigned. Works the full hours per week for the position. Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: Maintains a positive and enthusiastic attitude. Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. Leads the development of staff in relation to identifying and understanding client needs. Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. Monitor key performance indicators and business plan objectives. Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations Attends necessary meetings, in-services, and professional development activities. Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. Shall perform any other job related function as assigned. CASE MANAGEMENT: Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. Ensure timely reporting is completed for internal/external reportable incidents. Ensures timely and thorough communication in regard to participants care with interdisciplinary team. Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. Promotes a positive, cooperative relationship with day programs or other support services. Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: Know and assure implementation of all organization policies and procedures. Ensure accessibility to staff as needed to provide guidance and instruction. Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. Provide thorough, complete, and timely on-site orientation to new employees. Provide coaching and development of all employees. Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. Conducts annual and as needed performance evaluations. OVERALL: Ensure timely completion of job duties. Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. Effectively communicates to staff and customers verbally and in writing. Effectively contributes to the work and success of the team. Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: Effectively uses the following equipment: Laptops, desktops, or other computer equipment Printer, copier, fax, scanner, etc. Mobile Devices External storage devices Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory Effectively uses the internet Effective learns and uses email. Effectively learns and uses social media and apps as appropriate. PHYSICAL: While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. While performing the duties of this job, the employee may be exposed to room temperature changes. While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: Strong communication skills (both written and oral). Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: Basic computer skills. COGNITIVE REQUIREMENTS: Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. Work with minimal supervision. Ability to handle multiple tasks and/or demands of one's time from others. Ability to work as a team member to facilitate service delivery. Patience and diplomacy when dealing with difficult clients, staff, and other agencies. Ability to handle stress. Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: Direct supervisory experience within a residential setting for persons with disabilities required. . click apply for full job details
11/06/2026
Full time
Job Description Job Description Position Title: Program Manager RHS- LaPorte County Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: Maintains a positive and enthusiastic attitude. Works harmoniously and effectively with staff and the public. Arrives to work on time. Keeps work space clean and organized. Stays awake and alert while on work time. Works a flexible schedule including evenings and weekends as assigned. Works the full hours per week for the position. Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: Maintains a positive and enthusiastic attitude. Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. Leads the development of staff in relation to identifying and understanding client needs. Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. Monitor key performance indicators and business plan objectives. Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations Attends necessary meetings, in-services, and professional development activities. Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. Shall perform any other job related function as assigned. CASE MANAGEMENT: Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. Ensure timely reporting is completed for internal/external reportable incidents. Ensures timely and thorough communication in regard to participants care with interdisciplinary team. Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. Promotes a positive, cooperative relationship with day programs or other support services. Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: Know and assure implementation of all organization policies and procedures. Ensure accessibility to staff as needed to provide guidance and instruction. Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. Provide thorough, complete, and timely on-site orientation to new employees. Provide coaching and development of all employees. Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. Conducts annual and as needed performance evaluations. OVERALL: Ensure timely completion of job duties. Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. Effectively communicates to staff and customers verbally and in writing. Effectively contributes to the work and success of the team. Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: Effectively uses the following equipment: Laptops, desktops, or other computer equipment Printer, copier, fax, scanner, etc. Mobile Devices External storage devices Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory Effectively uses the internet Effective learns and uses email. Effectively learns and uses social media and apps as appropriate. PHYSICAL: While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. While performing the duties of this job, the employee may be exposed to room temperature changes. While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: Strong communication skills (both written and oral). Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: Basic computer skills. COGNITIVE REQUIREMENTS: Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. Work with minimal supervision. Ability to handle multiple tasks and/or demands of one's time from others. Ability to work as a team member to facilitate service delivery. Patience and diplomacy when dealing with difficult clients, staff, and other agencies. Ability to handle stress. Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: Direct supervisory experience within a residential setting for persons with disabilities required. . click apply for full job details
National Field Representatives, Inc.
Claremont, New Hampshire
Description: Recognized as a certified "Great Place to Work", National Field Representatives (NFR) is a family owned and operated company located in Claremont, NH. Proud of its performance, reputation and most of all, its employees who make it all possible, NFR offers a supportive work environment with great benefits. NFR maintains properties for mortgage companies by working closely with our nationwide network of contractors and inspectors. Our Information Technology Department has an opening for a hands-on people leader - Manager of Programming and Data Services reporting directly to the Vice President of IT. This position will lead the programming and data services team to include directing the design, development, testing, deployment and maintenance of enterprise software applications. This position supports data integration, reporting, and analytics; establishes development standards and quality processes; collaborates with stakeholders; and performs hands-on coding. Requirements: A hands-on people leader. The ideal candidate will have a minimum 5 years experience directly leading a programming, development and data team in addition to 10 years of software development experience including 5 years in a team-based environment. A Bachelor's Degree in CS or MIS. Management skills required - 5+ years directly managing and leading a programming team. Technical skills needed include expertise in SQL and relational data modeling; Microsoft .NET technologies (C#, ASP.NET Core, REST APIs); Azure cloud solutions; GitHub Enterprise and CI/CD automation; enterprise application and API integrations; AI-enabled applications, agents, copilots, and automation solutions, along with a strong foundation in software architecture, object-oriented design, Agile development, security best practices, debugging, and modern software engineering methodologies. Strong leadership, customer service, communication, management and leadership, analytical, and problem-solving skills, with the ability to manage multiple priorities, collaborate with diverse stakeholders, and thrive in a fast-paced environment are necessary. Desire to be a key player in delivering and supporting IT initiatives across business functions. Preferred Qualifications: Experience in enterprise software development; Microsoft technologies including SQL Server, Power Platform, Fabric, and Power BI; Azure cloud services and AI technologies such as Azure AI, OpenAI, Copilot Studio, Semantic Kernel, and RAG architectures. Additional experience with microservices, containerization, Infrastructure as Code (IaC), cloud migration, legacy system modernization, Delphi development, and web/mobile applications is preferred. If you are seeking a new opportunity and have the desire to be a part of an exceptional team with a true spirit of camaraderie, you are encouraged to apply. These positions are remote with an option to work hybrid or in office from our NH office. Remote locations are available only in the following states: AL, DE, FL, GA, IA, KS, MS, NC, NH, SC, TX and VT NFR offers a great training program and benefits package including: health, dental, vision, company paid life insurance, generous PTO package, 401(k) employer matching contribution, and third-party products such as disability and additional life insurance. NFR does not sponsor work visas. PI9b1fd5-
11/02/2026
Full time
Description: Recognized as a certified "Great Place to Work", National Field Representatives (NFR) is a family owned and operated company located in Claremont, NH. Proud of its performance, reputation and most of all, its employees who make it all possible, NFR offers a supportive work environment with great benefits. NFR maintains properties for mortgage companies by working closely with our nationwide network of contractors and inspectors. Our Information Technology Department has an opening for a hands-on people leader - Manager of Programming and Data Services reporting directly to the Vice President of IT. This position will lead the programming and data services team to include directing the design, development, testing, deployment and maintenance of enterprise software applications. This position supports data integration, reporting, and analytics; establishes development standards and quality processes; collaborates with stakeholders; and performs hands-on coding. Requirements: A hands-on people leader. The ideal candidate will have a minimum 5 years experience directly leading a programming, development and data team in addition to 10 years of software development experience including 5 years in a team-based environment. A Bachelor's Degree in CS or MIS. Management skills required - 5+ years directly managing and leading a programming team. Technical skills needed include expertise in SQL and relational data modeling; Microsoft .NET technologies (C#, ASP.NET Core, REST APIs); Azure cloud solutions; GitHub Enterprise and CI/CD automation; enterprise application and API integrations; AI-enabled applications, agents, copilots, and automation solutions, along with a strong foundation in software architecture, object-oriented design, Agile development, security best practices, debugging, and modern software engineering methodologies. Strong leadership, customer service, communication, management and leadership, analytical, and problem-solving skills, with the ability to manage multiple priorities, collaborate with diverse stakeholders, and thrive in a fast-paced environment are necessary. Desire to be a key player in delivering and supporting IT initiatives across business functions. Preferred Qualifications: Experience in enterprise software development; Microsoft technologies including SQL Server, Power Platform, Fabric, and Power BI; Azure cloud services and AI technologies such as Azure AI, OpenAI, Copilot Studio, Semantic Kernel, and RAG architectures. Additional experience with microservices, containerization, Infrastructure as Code (IaC), cloud migration, legacy system modernization, Delphi development, and web/mobile applications is preferred. If you are seeking a new opportunity and have the desire to be a part of an exceptional team with a true spirit of camaraderie, you are encouraged to apply. These positions are remote with an option to work hybrid or in office from our NH office. Remote locations are available only in the following states: AL, DE, FL, GA, IA, KS, MS, NC, NH, SC, TX and VT NFR offers a great training program and benefits package including: health, dental, vision, company paid life insurance, generous PTO package, 401(k) employer matching contribution, and third-party products such as disability and additional life insurance. NFR does not sponsor work visas. PI9b1fd5-
