261 jobs found

Job Description Job Description Are you hands-on, reliable, and ready to help build something that truly connects communities? Do you enjoy working outdoors, solving problems, and being part of a growing team that keeps people connected? Socket Fiber is looking for a Fiber Network Technician - Advanced Splicing to join our field operations team in Columbia, Mo . In this role, you'll install, maintain, and repair fiber lines and systems that deliver high-speed internet to homes and businesses across our expanding network. From bucket trucks to problem-solving, you'll help power the infrastructure that fuels the future-and our communities. This is a great fit for someone who's mechanically inclined, takes pride in their work, and enjoys a fast-paced environment. Commercial fiber optic fusion-splicing experience required, including experience with high-count fiber. Experience with ribbon fiber and butt splicing strongly preferred. A Day in the Life You'll start your day reviewing scheduled installs or repairs, loading up your equipment, and heading into the field. One job may require you to pull fiber to a new home, while the next has you up in the bucket truck making aerial repairs. Throughout the day, you'll coordinate with dispatch, document your work, and make sure everything is completed safely and correctly. Whether it's installing new service or restoring downed lines, your work directly impacts the quality of life for our customers. What You'll Do Key responsibilities include: Install, maintain, and repair mainline and service fiber cables and related equipment Familiarity with bucket truck operation for occasional backup work Be prepared to dispatch to trouble ticket issues to resolve problems and help customers get back online Follow all safety protocols and standards on every job site Maintain accurate documentation and communicate clearly with team members and supervisors Provide responsive, courteous service during installations or repairs Maintain a valid driver's license and clean driving record Lift, carry, push, or pull up to 75 lbs as part of daily tasks Show up consistently and ready to work in all weather conditions What Will Help You Stand Out Preferred Qualifications: Previous experience in fiber, construction, or utility work Basic splicing knowledge Some college or technical training preferred Prior experience with aerial construction or working from a bucket truck Flexible and solutions-oriented when challenges arise Comfortable working independently or with a small team What We're Looking For To be considered for this role, you'll need the following required qualifications: High school diploma or equivalent Valid driver's license with clean driving record Ability to work outdoors in all types of weather Ability to lift 50-70 lbs Commercial fiber optic fusion-splicing experience required Experience with high-count fiber and butt splicing Ability to follow safety procedures and perform physically demanding tasks Strong teamwork and communication skills Self-motivated and dependable Willingness to learn and adapt in a fast-moving environment Why Join Socket? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service-we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include: Competitive pay Medical, dental, vision, life, and 401k with match Free coaching/counseling for employees & families Free fiber service (if available in your area) Tuition reimbursement for personal and professional growth Community engagement opportunities Culture that values results, effort, and integrity Our Core Values Respect : Toward all customers, communities, property, and coworkers. Advocacy: In-person, online, or by phone-we go beyond support to serve as customer advocates. Transparency : In our commitments, service experiences, and business relationships. Progress : Growth is proof of our dedication to improving lives and communities. Winning : Every conversation is a chance to gain a customer for life. Ready to Apply? If you're ready to grow your skills and be part of a team committed to keeping communities connected- apply today! This role is not eligible for Visa sponsorship. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify. This role is not eligible for relocation.

Job Description Position: Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe dBasics knowledge / understanding of assigning switch ports to specific VLAN sPatch phone ports to switch as neede dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team sTroubleshoot and replace network switch chassis blades when require dGood to have understanding of any Data Center Infrastructure Management Applicatio nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai nBasic Knowledge of Monitoring tools such as Solarwinds, etc Networking and Operating System basic sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin gBasic knowledge about Hardware like Servers, Storage device sKnowledge to understand Monitoring Tool outcom eBasic knowledge of ITSM tool preferably ServiceNo wBasic knowledge Backup technologies preferably EMC Avama rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve rExperience in SLA base environmen tKnowledge on Server Performance monitoring preferre dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply .

Job Description We're hiring an experienced RAN Technician to install, integrate, test, and maintain cellular radio access network equipment and the IP routing infrastructure behind it. This is a hands-on field role you'll be at cell sites, equipment shelters, and rooftops across the Denver metro, keeping wireless service running and restoring it fast when it isn't. What you'll do Install, commission, integrate, and maintain RAN equipment baseband, radio, antenna, power, and transmission components. Troubleshoot across radio, router, and transport domains using alarms, logs, performance data, and test equipment. Configure and validate radio parameters and Ethernet/IP connectivity per approved designs and change procedures. Support routers and transport devices: interfaces, VLANs, IP addressing, static and dynamic routing, QoS, and synchronization. Run fiber, copper, RF, and Ethernet testing; isolate faults; and coordinate corrective action with engineering, operations, and field teams. Perform software upgrades, hardware replacements, site acceptance testing, and preventive maintenance. Document configurations, test results, site conditions, and incidents accurately. What you bring Ability to lift 50 lbs. Associate degree in telecommunications, electronics, networking, or a related field or equivalent military/industry experience. Hands-on experience installing, maintaining, or troubleshooting cellular RAN equipment. Experience with LTE RAN platforms and network management or commissioning tools (Nokia or Ericsson preferred). Working knowledge of RF fundamentals, antennas, feeders, fiber optics, grounding, power systems, and site alarms. Practical router and IP networking experience Ethernet, VLANs, IPv4/IPv6, routing, QoS, and basic packet analysis. Able to read network diagrams, site drawings, method-of-procedure documents, alarm data, and technical manuals. Valid driver's license and ability to travel to field locations. Nice to have Nokia AirScale radio and baseband; Nokia service routers or comparable carrier-grade routing platforms. LTE and 5G NR architecture, fronthaul/backhaul, timing and synchronization, microwave transport. Certifications in Nokia technologies, routing/switching, fiber optics, RF, or tower safety. Carrier, utility, public-safety, or other high-availability network environment experience. Details Location: Henderson, CO field based, mostly onsite; company truck provided for site-to-site travel (no overnight travel) Schedule: standard hours, with occasional nights/weekends for planned maintenance windows Contract: 12 months, potential to extend or convert full-time W-2 position Interview process: 1-2 rounds

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket Tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Requirements 1 year onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver's license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network Position performing client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position. Providing hardware/software support services to on-site clients, including break/fix.Implementing virus detection and eradication procedures.Diagnosing end-user system failures and implementing repair solutions.Diagnosing printer and other peripheral device failures and implementing repair solutions.Troubleshooting network devices to ensure connectivity from the PC to the Network.Providing installation and upgrading services for hardware and software.Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs. Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Job Description Service Pod Manager Full Time Exempt - On-site (Nashville) Reports to: Vice President of Service Job Summary Under the supervision of the Vice President of Service, the Service Pod Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Service Pod Manager plays a crucial role in managing and mentoring the help desk staff, optimizing processes, and maintaining high-quality white glove standards. Key Responsibilities • Supervise Pod Field Technicians: Lead and supervise the pod's help desk team, ensuring smooth operations, and exceptional customer support. Plan, organize, and direct the work of help desk support staff, schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. • Team Management: Manage the performance, development, and training of help desk technicians, ensuring they have the necessary skills and knowledge to provide excellent support. • Incident Management: Oversee the timely and effective resolution of customer incidents, ensuring that SLAs and response time targets are met. • Customer Relationship Management: Foster positive relationships with customers by providing exceptional service, addressing their concerns, and ensuring their satisfaction by maintaining a 98% CSAT score. • Process Improvement: Continuously assess and optimize help desk processes, workflows, and tools to enhance efficiency and service quality. • Metrics and Reporting: Monitor and analyze help desk performance metrics, generate reports, and provide insights to management, identifying trends and areas for improvement. • Escalation Management: Handle and resolve escalated customer issues, ensuring proper communication, follow-up, and timely resolution. • Collaboration: Collaborate with cross-functional teams, including client relations, project managers, technicians, and engineers, to ensure efficient service delivery and problem resolution. • Documentation and Knowledge Base: Assist in the creation and maintenance of help desk documentation, knowledge base articles, and standard operating procedures (SOPs). • Stay Current: Keep up to date with industry trends, best practices, and emerging technologies to enhance the help desk team's skills and knowledge. • Perform related duties as assigned by the Vice President of Service, or a member of leadership as situations or as the needs dictate. Requirements • Technical Skills: Strong knowledge of IT systems, networks, and infrastructure, as well as experience with help desk software and ticketing systems. 3-5 years' experience in IT support or help desk roles and experience in a supervisory or leadership position within a help desk environment is highly desirable. • Leadership Skills: Ability to lead, mentor, and motivate a team, and drive performance and results. • Customer Focus: Excellent customer service skills with a commitment to ensuring customer satisfaction. • Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex issues and make informed decisions. • Communication: Exceptional verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users. • Time Management: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Certifications: Relevant certifications such as MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network

Pay Range: $20.00hr - $25.00hr Job Overview: Four or more years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for console and remote network device maintenance. IT and telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment such as microwave radios, cellular nodes, and very-small-aperture terminals (VSATs). Responsibilities: Respond to ServiceNow incident tickets. Perform patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors wherever support is being provided. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit requirements, information protection requirements, security requirements, and standards detailing physical access management and operational excellence. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with the identification and reporting of communications room environmental issues, such as lack of cooling or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to established change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure, including fiber optic and copper cable installation, maintenance, troubleshooting, and repair. Support WiFi and BLE systems. Install, maintain, troubleshoot, and repair microwave systems. Install, maintain, troubleshoot, and repair radio systems including HF, VHF, UHF, 2-way, and radar. Install, maintain, troubleshoot, and repair VSAT systems. Support cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, and LTE-M. Support low-power WAN (lpWAN) systems such as LoRaWAN. Support other IIoT and OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual low-maintenance checks, troubleshooting, and repairs. Perform IP Telephony (IPT) installations at end-user locations. Install, maintain, troubleshoot, and repair specialty telecoms systems such as CCTV, PAGA, Intercom, and Fire/Intruder Alarm systems, specifically for remote sites and offshore. Work cooperatively and collaboratively across organizations, including Design and Engineering Teams, Global IT Service Desk, IT Operations Center (ITOC), telecommunication vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects as guided by the network team. Participate in Root Cause Analysis post-incidents as requested. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will serve as a Datacenter Technician responsible for maintaining inventory, performing hardware maintenance, and supporting server, network, and storage infrastructure. The role involves managing data center, MDF, and IDF operational environments, providing hands and feet support, and coordinating with cross-functional teams and vendors. Responsibilities: Maintain Data Center inventory and manage spare hardware inventory. Update firmware, BIOS, and drivers on blade and rack servers. Coordinate with vendors for hardware issues, including sharing logs and escorting vendors within DC, MDF, and IDF facilities. Manage parts receiving, returns, and ER2 pickup scheduling. Perform server mounting, device rack, stack, un-rack, and rack movements. Manage network connectivity, labeling on racks and devices, and perform DC cleanup. Coordinate with Network, VM, Storage, Backup, Unix, and Logistics teams. Install and configure ATS and PDUs. Respond to customer queries, handle escalations, and troubleshoot technical issues. Provide Hands & Feet (H&F) support at Data Center, MDF, and IDF locations for remote teams. Perform Data Center, MDF, and IDF management, including access log management and regular walkthroughs following organizational guidelines. Manage and support DC, MDF, and IDF UPS systems, including replacing faulty batteries and coordinating HVAC and power management. Conduct site visits to address and validate ISP, fiber cut, and power issues. Participate in monthly and weekly generator testing. Provide H&F support for required INC, SCTASK, and CHG requests across data center equipment in local and remote facilities. Install, configure, and maintain Windows and Unix servers. Manage, troubleshoot, and build VMware environments (including ESXi 5.0, 6.5, 6.7, 7.0, vCenter, and SRM), including patching, uplifts, and migrations. Configure and deploy OEM hardware (Dell, IBM, Cisco UCS Blades), managing remote connectivity tools. Troubleshoot storage components including internal storage, attached storage, SAN switches, HBA, LUN mapping, RAID groups, and volume groups. Provide H&F support for backup devices and perform hardware replacements. Install, configure, and support network equipment, including large, medium, and small routers and switches, ensuring firmware is updated. Plan, communicate, and execute network environment changes in accordance with the established change management process. Work on pre-approved projects (PPH). Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $19.00hr - $24.00hr Job Overview: Four plus years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for network device console and remote maintenance. Background in IT and Telecoms, including routing, switching, firewalls, WiFi, IP Telephony, and Radio Frequency equipment such as microwave radios, cellular nodes, and VSATs. Responsibilities: Respond to ServiceNow incident tickets. Handle patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit, information protection, physical access management security, and operational excellence standards. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with identifying and reporting communications room environmental issues such as cooling failures or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure including fiber optic and copper cabling installation, maintenance, troubleshooting, and repair. Support WiFi, BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT, and cellular-based systems (public/private 4G LTE, 5G, NB-IIoT, LTE-M). Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual maintenance, troubleshooting, and repair. Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems including CCTV, PAGA, Intercom, and Fire/Intruder Alarms. Work cooperatively across internal teams, IT operations, telecommunications vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects. Participate in Root Cause Analysis following post-incident reviews. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Security Control Assessor II. Job Descriptio n: Summary : The SCA is responsible for conducting a comprehensive assessment of the management, operational, and technical security controls employed within or inherited by an IS to determine the overall effectiveness of the controls (i.e., the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome with respect to meeting the security requirements for the system). SCAs also provide an assessment of the severity of weaknesses or deficiencies discovered in the IS and its environment of operation and recommend corrective actions to address identified vulnerabilities. Responsibilities will cover Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities within the customer's area of responsibility. Essential Duties & Responsibilities: Perform oversight of the development, implementation and evaluation of IS security program policy; special emphasis placed upon integration of existing SAP network infrastructure Perform assessment of ISs, based upon the Risk Management Framework (RMF) or the JAFAN 6/3 process Advise the Government on any assessment and authorization issues Advise the Government on assessment methodologies and processes Evaluate Authorization packages and make recommendation to the AO and/or DAO for authorization Evaluate IS threats and vulnerabilities to determine whether additional safeguards are required Advise the Government concerning the impact levels for Confidentiality, Integrity, and Availability for the information on a system Review and approve the IS Security Assessment Plan, which is comprised of the SSP, the SCTM, and the Security Control Assessment Procedures Ensure security assessments are completed for each IS At the conclusion of each security assessment activity, prepare the final Security Assessment Report (SAR) containing the results and findings from the assessment Initiate a Plan of Action and Milestones (POA&M) with identified weaknesses and suspense dates for each IS based on findings and recommendations from the SAR Evaluate security assessment documentation and provide written recommendations for security authorization to the Government Develop recommendation for authorization and submit the security authorization package to the Government Assess proposed changes to ISs, their environment of operation, and mission needs that could affect system authorization Ensure approved procedures are in place for clearing, purging, declassifying, and releasing IS memory, media, and output Assist Government in compliance inspections Assist the Government with security incidents that relate to cybersecurity and ensure that the proper and corrective measures have been taken Assess changes within the IS boundary that could affect the authorization of the boundary Ensure that IS requirements are addressed during all phases of the system life cycle Requirement: Ten (10) to Twelve (12) years related experience Bachelor's Degree in a related area or equivalent experience (Four (4) years) Minimum of four (4) years' experience in SAP and Collateral Information Systems (IS) Security and the implementation of regulations identified in the description of duties. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 3 or Information Assurance Manager Level 3 within 6 months of the date of hire Security Requirements: Current Top Secret Clearance with SCI Eligibility Eligibility for access to Special Access Programs Willingness to submit to a Counterintelligence Polygraph Skills: Must be familiar with current security policy/manuals Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) Possess a high degree of originality, creativity, initiative requiring minimal supervision Willingness to travel within the organizational geographic Area of Responsibility (AOR) (note - could be extensive, and will include both air and ground transportation) Must be able to lift 50 lbs Physical Requirements : This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk. Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English. GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.

Job Description Job Description Level 4 Installer Pay Rate: $31-$32.50/hr NYC Metro NIGHTS The Installation Technician Level 4 will be required to perform all intermediate and advanced installation work activities. The Installation Technician Level 4 should have a clear understanding of all Installation and Quality Standards contained in GR-1275 and NSTD119 Standards as well as specific Company and customer local requirements. Summary of Requirements: • Power running and terminating • Cat cabling and RJ45 connecting • Fiber running, scoping, cleaning, testing and terminating • Leads must have admin skills for daily reporting, and customer interaction • Must have basic hand tools. Duties and Responsibilities: • Work with minimum supervision and be certified in Skill levels 1, 2 and 3 • Input job status, issues and requests and all-expense-related information into the Project Management platform. • Reconcile materials for sales order using web-based inventory control forms • Understand the scope of work and customer expectations as well as the profitability objectives and timeframes. • Control all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfaction. • Understand the scope of work of the job as well as the efficiency expectations given by the Installation Supervisor or Project Manager. • Interface directly with the Installation Supervisor or Project Manager and Engineering Department to resolve any order issues. Correct job specifications, drawings, documentation and record all changes in the Project Management platform. • Maintain tools assigned to the job as well as monitor tool calibration requirements • Perform hardware testing, such as power verification, device provisioning and system tests. • Responsible for all work meeting all customer standards. • Meet or exceed customer and internal documented acceptable levels of quality. Knowledge, Skills and Abilities: • Lead Installation Technician should have a minimum of 5 years Data Center/PoP/CO installation experience. • Good mechanical aptitude. • Knowledge of basic power tools. • Optical routing equipment installations • Fiber optic cable installation & testing practices • AC/DC power • Infrastructure installation work (equipment racks, cable racks and fiber duct etc.) Physical Demands: The employee will be required to use his/her hands 50% of the time to type, write, and handle paperwork. The employee will be required to climb and work off of ladders. The employee will be required to work under raised floors. The employee will be required to cut and drill metal and concrete. The employee must be able to distinguish between different colors. The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk 10% of the time with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. The employee may, from time to time, be required to lift weight (i.e., paper boxes and installation materials) up to 50 pounds. Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices.)

Job Description Job Description Benefits: Flexible schedule Profit sharing Training & development This Is Not Your Average Fiber Technician Job There is another post for IT Technicians as well, this is meant for FIBER techs Are you a hands-on Fiber Optic, I.T., or Telecom professional looking for something beyond basic installations? Hardy Industries is seeking skilled, driven Fiber Testing and Splicing Technicians to support our growing national client base. This role goes far beyond simple cable testing - one day you may be certifying fiber links with an OTDR, the next you're troubleshooting network impairments, performing fusion splicing (only if you know how), replacing damaged jumpers, or identifying faults across critical infrastructure. If you're the kind of person who thrives in the field and enjoys solving complex connectivity challenges, this opportunity is for you. Job Responsibilities Perform a wide range of fiber optic and technical tasks including but not limited to: Fiber optic splicing using fusion and mechanical splicing techniques - (Select techs who already know how) OTDR testing, power meter testing, light source testing, and fiber certification Fiber continuity testing and fault-distance identification Connector inspection, cleaning, and remediation Patch-cord troubleshooting and fiber jumper replacement Installation, termination, and testing of single-mode and multi-mode fiber optic cabling Identification and troubleshooting of customer-premise and network-side impairments Documentation of test results, splicing records, and project deliverables Work independently across various environments including retail, medical, restaurant, corporate, telecommunications, and data center facilities Maintain a high standard of professionalism with clients and project stakeholders Be available to accept service requests within your coverage territory depending on your availability, NOT FULL TIME Preferred Skills & Experience Fiber optic testing and troubleshooting experience required Experience with OTDRs, power meters, light sources, fiber certification equipment, and visual fault locators Understanding of single-mode and multi-mode fiber optic systems Familiarity with structured cabling standards and best practices Ability to read network diagrams, splice schematics, blueprints, and technical documentation At least 1 year of Fiber, I.T., or Telecom experience , and one of the following: FOA Certification CFOT Certification BICSI Certification Network+ Certification OR 5+ years verifiable Fiber, I.T., or Telecom field experience Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of fiber optic and telecommunications tools if you have the following it's a plus but do NOT rush out to buy them: 1KM OTDR multi color VFL's fiber cleaning kit fusion splicer kit optical multimeter Laptop capable of documenting test results and accessing project documentation Smartphone with mobile hotspot Ability to safely handle and operate fiber testing and splicing equipment Ability to accept job assignments based on your availability; being available for emergency or after-hours work is a strong advantage Strong attention to detail, punctuality, professionalism, and quality workmanship Compensation & Perks 1099 contractor position Paid hourly while on site Travel pay included (based on travel time; approximately an 80-mile radius from home) App-based tracking for job time and travel Opportunity to work on fiber infrastructure, telecommunications, enterprise networking, and data center projects nationwide Exposure to new technologies, clients, and challenging technical environments Opportunity to expand your fiber optic, telecommunications, and networking skill set About Hardy Industries Hardy Industries is a trusted provider of I.T., Telecommunications, and Infrastructure Services supporting clients nationwide. We specialize in fiber optic testing and splicing, structured cabling, network infrastructure, telecommunications systems, point-of-sale deployments, and field technology services. Our mission is to deliver reliable, scalable, and efficient technology solutions that keep our clients connected and operational. Ready to take your Fiber Optic and I.T. career to the next level? Apply today and join a team that values flexibility, technical expertise, and the drive to solve complex connectivity challenges.

Job Description Agility Robotics is at the forefront of developing humanoid robots designed to operate in real-world environments. Our mission is to build robots that seamlessly integrate into human workflows, solving complex challenges in logistics, manufacturing, and beyond. As we scale our manufacturing and deployments, we are building the validation infrastructure that ensures every robot that reaches a customer site is one we can stand behind. The Senior Test Operations Manager role is a critical role in making that happen. About the Role As a Senior Test Operations Manager at Agility Robotics, you will own the operational heartbeat of our robot validation program. This is not a role for someone who waits for test plans to arrive - it is for someone who sees an idle robot and immediately asks why it is not running, who finds problems that no one else is looking for, and who treats every test result as data that should improve the product. You will be responsible for maximizing robot fleet uptime, designing and driving endurance and validation testing, and serving as the strategic conduit between Commercial, Software, and Systems Engineering teams to continuously evolve our test strategy. Your work will directly influence the quality and reliability of Digit in customer warehouses. About the Work Fleet Uptime and Test Operations Own end-to-end robot uptime across the validation fleet - define uptime targets, track actuals, and drive rapid recovery when robots are out of commission Build and maintain a structured fleet management system (scheduling, status tracking, maintenance windows) to ensure robots are always available for the right test at the right time Establish and enforce first-line triage protocols so that every robot issue is diagnosed, classified (hardware vs. software vs. environment), and routed to the right engineering team with clear, evidence-backed Jira tickets Develop and maintain preventative maintenance schedules in partnership with hardware engineering and repair technicians to reduce unplanned downtime Longevity and Validation Testing Design, build, and continuously evolve longevity test programs - multi-robot, multi-mission, extended-duration test campaigns that mirror real customer deployment conditions, not sanitized lab scenarios Move the fleet beyond functional smoke tests toward scenario-based, customer-representative validation: object avoidance in cluttered environments, human co-presence, payload variation, stair and terrain diversity, thermal stress, and extended uptime cycles Define test success criteria and acceptance thresholds collaboratively with Systems Engineering. Run release validation cycles - execute a comprehensive battery of tests before any major software or hardware release reaches customers, and hold the go/no-go authority on test completion Track issues by release label so that regressions are visible, persistent failures are escalated, and the history of what was found when is always available Reporting and Metrics Publish weekly leadership reports covering: robot fleet uptime, tests executed, pass/fail rates by release, open issues by severity, and trends across longevity runs Define and own the metrics that matter - intervention rates, mission success rates, MTBI (mean time between interventions), and issue escape rates - and flag when metrics are misleading or need to be retired Build dashboards that give engineering and product leadership real-time visibility into validation health and release readiness Testability and Debuggability Improvement Partner with SW engineering to improve log structure, telemetry accessibility, and diagnostic tooling so that any member of the team can triage a robot failure - not just the person who built the logging system Champion the creation and maintenance of robot diagnostic runbooks: if-then decision trees that route failures to the right owner with the right supporting evidence Provide structured, data-driven input to SW and HW teams on user experience friction - what is operationally hard, what breaks under real-world conditions, what customers will notice before engineers do Create and maintain reusable test protocols, onboarding guides, and operational playbooks so that institutional knowledge scales with the team About You Experience 5+ years of hands-on experience in test operations, system validation, or field operations for complex electromechanical or robotic systems Demonstrated experience managing and sustaining a fleet of hardware-software integrated systems - robots, autonomous vehicles, or comparable platforms - in an operational test environment Previous experience in high-growth, fast-paced environments where self-direction and bias for action are essential Strong instincts for customer-representative testing: designing scenarios that reflect real deployment conditions, not idealized lab conditions Proficiency with log analysis and telemetry tools; ability to correlate hardware, software, and sensor data to identify root cause Experience with structured issue management (Jira or equivalent) including release labeling, triage workflows, and escalation protocols Familiarity with reliability engineering concepts: MTBI, intervention rate analysis, wear pattern identification in integrated mechanical systems Why Join Agility Robotics? Play a key role in ensuring that humanoid robots deployed at customer sites are safe, reliable, and ready - not just functional in a lab Work in a fast-moving, highly collaborative environment where your findings directly shape engineering decisions and product quality Be part of cutting-edge development at the intersection of hardware, software, and AI at a pivotal moment in the industry Competitive salary, equity, and benefits package Location This is an onsite position based out of our Pittsburgh, PA office with some travel to Salem, OR during onboarding/ramp up The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future. Anticipated Base Salary Range $136,000 - $176,000 USD In addition to base pay, our competitive total rewards package consists of the following for full-time employees: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. Annual Discretionary Bonus: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States. Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Job Description Looking for a career where hard work is valued, and your ideas and feedback are part of the way we operate daily? Want to bring your skills to a company that encourages teamwork and champions continued education and process improvement? Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Senior Cloud Engineer in North Charleston, SC. This is an onsite position requiring a relocation if you are outside of the Charleston market. The ideal candidate for this position will have proven experience in a technology-driven program or project supporting the US Navy. If you have systems engineering skills, a strong work ethic and commitment to quality, we would like to talk to you about joining our growing team. You Will: Design, deploy, secure, and sustain Microsoft Azure architectures, with preference for Azure Government over commercial cloud and Azure over AWS. Apply experience in DoD Impact Level environments; IL5 experience is strongly desired, and IL6 experience is ideal. Design hybrid-cloud solutions that run complementary services on premises and in Azure, including integration and management through Azure Arc. Engineer external connectivity and direct-connect solutions, including Azure ExpressRoute, VPN Gateway, routing, and connectivity to on-premises networks. Design and manage internal networking, including virtual networks, subnets, network security groups, VLANs, routing, and network segmentation. Implement cloud security using Microsoft Defender, Azure Firewall, VPN Gateway, secure baselines, least-privilege access, and Zero Trust principles. Design and administer Azure identity, role-based access control, privileged access, and service identities, including integration with program-provided NIS tools. Architect and support Azure Virtual Desktop, Windows and Linux virtual machines, and containerized workloads. Evaluate technical, cybersecurity, mission, and cost constraints and develop resilient Azure solution architectures and implementation plans. Develop repeatable infrastructure provisioning and configuration using Azure Automation integrated with Terraform; PowerShell, Bash, Python, and CI/CD experience is valuable. Troubleshoot complex cloud, network, identity, security, compute, and hybrid-integration issues across lab and production environments. Produce architecture diagrams, implementation plans, test artifacts, operating procedures, and RMF/ATO compliance evidence; participate in technical reviews and change management. You Have: US Citizenship Possession of a Department of Defense (DoD) Secret Level Security Clearance with a current SSBI/T5 investigation, TS/SCI desired DoD Certifications to be qualified as an Information Assurance Technician (IAT) Level II (e.g. CompTIA Security+ certification) 10+ years of experience with C4I systems with specific focus on systems engineering and cybersecurity support Bachelor's Degree in Engineering, Computer Science, or related field Operating System Certificate (e.g., Linux+, Windows Server, CCNA, etc) Experience supporting Navy C4I or comparable DoD mission environments. Azure Government and classified-cloud engineering experience at IL6. Advanced Azure architecture experience with Azure Virtual Desktop, Azure Arc, ExpressRoute, Azure Firewall, Microsoft Defender, VPN Gateway, virtual machines, containers, and role-based access control. Hybrid-cloud architecture spanning on-premises infrastructure and Azure services. Terraform integrated with Azure Automation, Git-based version control, and CI/CD pipelines. Experience with Azure Kubernetes Service or other Kubernetes/container platforms. Familiarity with DISA STIGs, ACAS/SCAP remediation, RMF controls, POA&Ms, and continuous monitoring. Strong communication, technical documentation, collaboration, and leadership skills in a multi-disciplinary Agile environment. Want to hear more? Read on to see what our Team Members say about their experience: "To me, the best part about working at Atlas is the level of transparency afforded to everyone in the company. I've had plenty of jobs where I knew what I was doing, but at Atlas there is a concerted effort to make sure we also understand why, and how our role directly impacts the overall mission." - Jess "With LEARNING as a core value, Atlas is constantly promoting ways to increase knowledge and stay at the forefront of the latest technology. Team members are regularly encouraged to continue learning and Atlas provides training resources and skills enhancement opportunities internally as well as education reimbursement if you prefer to obtain skills through outside resources or higher education." - Wendy Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected. Accessibility & Accommodations Atlas Tech strives to make our website accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at . This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.

Managed Services IT Support Technician II Microsel of Colorado LLC d/b/a TrinWare Location: Centennial, CO Job Type: Full-Time Onsite Job Details Pay: $60,000 - $75,000 annually , based on experience and demonstrated capability Schedule: Monday-Friday About TrinWare Microsel of Colorado, LLC d/b/a TrinWare is not your average IT company. For over 20 years, we have delivered managed IT services, cybersecurity, and infrastructure solutions to businesses across Colorado and beyond. We operate a structured, process-driven service model designed to deliver consistent, predictable outcomes for our clients. Our team is expected to perform at a high level, communicate clearly, and execute with discipline. The Role TrinWare's Managed Services Support Technician II provides frontline technical support for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. The hours for this role will be 40 hours per week operating between 7:00AM to 6:00PM Monday through Friday with occasional off-hours work. Work Structure Monday & Friday: Service desk tickets Project assistance Core Responsibilities Resolve end-user and infrastructure issues across multiple client environments Execute onsite service visits efficiently and professionally Manage and close tickets daily while maintaining quality standards Document all work clearly and completely in the ticketing system Communicate with clients in plain, professional language Follow established processes, escalation paths, and service standards Coordinate with the service desk and leadership when needed Maintain awareness of schedule and ensure on-time arrival to all appointments Execution Expectations Ability to handle multiple tickets per day without loss of quality No idle time between scheduled work and ticket responsibilities Strong time management across multiple client locations Clear, complete documentation on every ticket Early communication when blocked, delayed, or behind schedule Escalate appropriately. Do not operate outside defined process Experience & Skills 3+ years in IT support, preferably in a Managed Services (MSP) environment Strong troubleshooting across Windows 10/11 and Windows Server environments Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics) Networking & Infrastructure Solid understanding of TCP/IP, DNS, DHCP, VLANs, and basic routing Experience working with business-grade firewalls (Fortinet, SonicWall, Cisco, or similar) Ability to perform basic firewall tasks: Policy and rule updates VPN user troubleshooting Reviewing logs for connectivity issues Familiarity with switches and wireless infrastructure in a business environment Endpoint & Security Experience supporting endpoint protection platforms (EDR/XDR) Familiarity with patching, system updates, and endpoint lifecycle management Understanding of MFA, identity security, and access controls Tools & MSP Environment (Preferred) Experience working within an RMM and PSA platform Ability to manage, update, and close tickets with clear documentation Exposure to remote monitoring, alerting, and automation tools Core Capability Ability to troubleshoot across user, device, and network layers without defaulting to escalation Comfortable working independently in client environments Knows when to escalate and follows defined escalation paths Additional Expectations Candidates should be comfortable connecting a laptop, identifying a network issue, and resolving it without relying on trial-and-error This role requires independent execution. Candidates who require step-by-step direction for routine issues will not be a fit Ability to pass a drug and/or alcohol screen and background check.Valid and clean Colorado driver's license with the ability and willingness to travel locally as needed. Professional Expectations Clean-cut, professional appearance at all times Strong interpersonal and communication skills Ability to translate technical issues into clear, understandable language Positive attitude and strong client presence High attention to detail Reliable, punctual, and accountable Respect for chain of command and operational structure Strong interpersonal skills and business acumen.Strong time management skills and the ability to stay organized during high volume. Key Performance Indicators (KPIs) Adherence to SLAs for ticket response and resolution. Reduction in repeat incidents and alert fatigue. System uptime and monitoring compliance across clients. Patch and security compliance rates. Team performance metrics and documentation accuracy. Client satisfaction scores (CSAT/NPS). Work Environment On-site only - no remote or hybrid options. Based at TrinWare's Centennial, CO office. Standard schedule: Monday-Friday, 7:30 AM-6:00 PM (occasional off-hours or weekend work). Benefits Medical, Dental, and Vision Insurance (company cost share) 401(k) with company match Life Insurance and Short-/Long-Term Disability Paid Holidays, Vacation, and Sick Leave Employee discounts, referral, and assistance programs Professional development support, including certification reimbursement Process & Improvement We operate within a defined service model. Following process is not optional. We also believe good ideas can come from anywhere. If you see a better way to do something, bring it to your supervisor. Improvements are evaluated and implemented through leadership to ensure consistency across the organization. Our Core Values - G.O.A.L.S. Growth - Optimism - Accountability - Leadership - Service We believe in a championship mentality - pushing for excellence, growth, and delivering service that clients remember. Compensation details: 0 Yearly Salary PIc5c6-

Job Description Job Description Position: Data Center Technician Location: Memphis, TN 38118 Duration: Longterm Contract to Hire Pay rate $40.00/hr on w2 100% onsite role candidates must be open to ANY shift (1st, 2nd, and 3rd) What You'll Do Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on-call rotations and provide extended coverage as required What You Bring - Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment Strong understanding of server hardware architecture and troubleshooting methodology Experience with hardware diagnostics, BIOS/firmware, and server management tools Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues Comfortable working independently in a customer-facing environment Ability to clearly communicate technical issues and resolutions to customers and internal teams Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at:

Job Description Job Description Why Join Ford AV? For over 50 years, Ford AV has helped shape how people experience spaces-through sound, video, and innovation. We work with leading businesses, universities, and public institutions across the U.S. to bring technology to life. At Ford AV, you'll find: Real opportunities to grow your skills and your career Hands-on training and industry certifications A steady, supportive team environment Competitive pay, full benefits, and 401(k) match Description As a Job Superintendent, you'll take ownership of commercial AV installation projects, ensuring they are executed seamlessly from start to finish. You'll provide leadership on-site, aligning teams, timelines, and resources to deliver high-quality results. In this role, you'll serve as the central point of accountability, balancing client expectations, safety, and technical excellence to keep projects moving forward successfully. Oversee commercial AV installation projects from planning to completion Lead and motivate field technicians, manage schedules, and enforce safety Interpret blueprints and schematics; ensure technical accuracy Maintain project documentation, tool inventory, and equipment safety Act as the key on-site contact for quality and client satisfaction Qualifications Experience managing commercial construction or AV installations Ability to read technical plans and operate hand/power tools Strong leadership and communication skills OSHA 30 and/or CTS certifications preferred Ability to travel and work at heights and construction sites Preferred Qualifications: OSHA 10 or OSHA 30; CTS or CTS-I; BICSI, NCET, PMP, or manufacturer certifications such as Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, or Zoom. Experience in commercial construction, electrical construction, telecommunications, security systems, access control, CCTV, network cabling, fiber optics, unified communications, building automation, smart building technology, or fire alarm systems. Apply Today Start your AV career with a team that values your skills and supports your growth. Apply at: Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements The combination of physical and mental requirements is necessary for completing the responsibilities, essential functions, and meeting the demands of the role. The employee must have the ability to lift and move objects weighing up to 50 pounds, climb ladders up to 20 feet tall, and work in extreme weather conditions, including hot and cold temperatures. They may also be required to work in dusty or unclean environments, confined spaces, and on uneven surfaces. Safety is paramount, necessitating effective communication with colleagues and constant alertness to surroundings. The employee will be frequently required to stand, walk, reach, climb, and perform tasks that involve stooping, kneeling, crouching, or crawling. Additionally, the job may require long hours, night shifts, weekend work, and holiday commitments, including extensive travel for weeks at a time. The employee must be able to apply established protocols in a timely manner to meet deadlines and effectively communicate to successfully perform all required responsibilities. Company Description Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls. Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects. Company Description Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls. Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.

Job Description Job Description Why Join Ford AV? For over 50 years, Ford AV has helped shape how people experience spaces-through sound, video, and innovation. We work with leading businesses, universities, and public institutions across the U.S. to bring technology to life. At Ford AV, you'll find: Real opportunities to grow your skills and your career Hands-on training and industry certifications A steady, supportive team environment Competitive pay, full benefits, and 401(k) match Description As a Job Superintendent, you'll take ownership of commercial AV installation projects, ensuring they are executed seamlessly from start to finish. You'll provide leadership on-site, aligning teams, timelines, and resources to deliver high-quality results. In this role, you'll serve as the central point of accountability, balancing client expectations, safety, and technical excellence to keep projects moving forward successfully. Oversee commercial AV installation projects from planning to completion Lead and motivate field technicians, manage schedules, and enforce safety Interpret blueprints and schematics; ensure technical accuracy Maintain project documentation, tool inventory, and equipment safety Act as the key on-site contact for quality and client satisfaction Qualifications Experience managing commercial construction or AV installations Ability to read technical plans and operate hand/power tools Strong leadership and communication skills OSHA 30 and/or CTS certifications preferred Ability to travel and work at heights and construction sites Preferred Qualifications: OSHA 10 or OSHA 30; CTS or CTS-I; BICSI, NCET, PMP, or manufacturer certifications such as Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, or Zoom. Experience in commercial construction, electrical construction, telecommunications, security systems, access control, CCTV, network cabling, fiber optics, unified communications, building automation, smart building technology, or fire alarm systems. Apply Today Start your AV career with a team that values your skills and supports your growth. Apply at: Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements The combination of physical and mental requirements is necessary for completing the responsibilities, essential functions, and meeting the demands of the role. The employee must have the ability to lift and move objects weighing up to 50 pounds, climb ladders up to 20 feet tall, and work in extreme weather conditions, including hot and cold temperatures. They may also be required to work in dusty or unclean environments, confined spaces, and on uneven surfaces. Safety is paramount, necessitating effective communication with colleagues and constant alertness to surroundings. The employee will be frequently required to stand, walk, reach, climb, and perform tasks that involve stooping, kneeling, crouching, or crawling. Additionally, the job may require long hours, night shifts, weekend work, and holiday commitments, including extensive travel for weeks at a time. The employee must be able to apply established protocols in a timely manner to meet deadlines and effectively communicate to successfully perform all required responsibilities. Company Description Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls. Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects. Company Description Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls. Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.

Job Description Job Description Position: Data Center Technician Location: Memphis, TN 38118 Duration: Longterm Contract to Hire Pay rate $40.00/hr on w2 100% onsite role candidates must be open to ANY shift (1st, 2nd, and 3rd) What You'll Do Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on-call rotations and provide extended coverage as required What You Bring - Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment Strong understanding of server hardware architecture and troubleshooting methodology Experience with hardware diagnostics, BIOS/firmware, and server management tools Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues Comfortable working independently in a customer-facing environment Ability to clearly communicate technical issues and resolutions to customers and internal teams Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: