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Job Description All for equipping teams to excel. As part of the Technical Services department within CAE's Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop mobile The incumbent will support the following roles and responsibilities: Description Perform routine technical tasks in a simulator, laboratory, office, plant, or field environment. Receive training in the various phases of laboratory, office, plant, and field technical work. Learn and perform preventive maintenance activities on simulators and associated simulator systems. Assist in diagnosing, troubleshooting, and correcting issues on simulators and associated simulator systems. Utilize the maintenance management system to record, document, and track maintenance activities. Complete all assigned training and development activities. Perform pre-flight and post-flight checks on designated simulators. Conduct basic visual alignments. Execute automated Qualification Test Guide (QTG) procedures. Assist with simulator refurbishment projects and hardware modifications. Learn and comply with the organization's Quality Management System (QMS) requirements. Provide customer service support and respond to customer needs in a timely manner. Perform housekeeping activities necessary to maintain simulator readiness and cleanliness. Support logistics activities, including receiving parts, coordinating repairs, and conducting testing and validation. Complete administrative tasks as assigned. Provide operational support to the Technical Services team as required. Minimum Qualifications Associate degree (2-year technical degree) in a technical discipline, or 4 years of experience in an electronics, avionics, or related technical field. 0-2 years of relevant technical experience. Ability to work flexible schedules and adapt to changing shift requirements. Ability to interpret technical drawings, system prints, and schematics. Proficiency in using electronic test equipment, including oscilloscopes, multimeters, signal generators, and logic analyzers. Knowledge of analog and digital electronic theory. Computer literacy, including familiarity with PC hardware, software, and computer system architecture. Proficiency in soldering and circuit board repair techniques. Working knowledge of Microsoft Office applications. Ability to communicate effectively in English. Preferred Qualifications Experience supporting simulation, training, aviation, electronics, or technical equipment environments. Experience using computerized maintenance management systems (CMMS). Demonstrated troubleshooting and problem-solving skills in a technical environment. Experience performing preventative maintenance and equipment testin Physical Efforts: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles Occasionally, remain in stationary positions Constantly adjust or move objects up to 30 pounds Constantly communicating with others to exchange information Constantly perform repetitive motions involving wrists, hands, or fingers Benefits an environment where your initiatives will be recognized and valued the opportunity to travel internationally the opportunity to work on a variety of projects on a multidisciplinary team the opportunity to represent the organization at external conventions and conferences the possibility to work from home occasionally flexible schedules attractive employee benefits Pay rate: $24.62 /hr- $28.00/hr CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type Regular Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at . Data Privacy Privacy Statement CAE As part of our process, we may use AI supported tools to help review applications, with human decision making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Job Description All for equipping teams to excel. As part of the Technical Services department within CAE's Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop mobile The incumbent will support the following roles and responsibilities: Description Perform routine technical tasks in a simulator, laboratory, office, plant, or field environment. Receive training in the various phases of laboratory, office, plant, and field technical work. Learn and perform preventive maintenance activities on simulators and associated simulator systems. Assist in diagnosing, troubleshooting, and correcting issues on simulators and associated simulator systems. Utilize the maintenance management system to record, document, and track maintenance activities. Complete all assigned training and development activities. Perform pre-flight and post-flight checks on designated simulators. Conduct basic visual alignments. Execute automated Qualification Test Guide (QTG) procedures. Assist with simulator refurbishment projects and hardware modifications. Learn and comply with the organization's Quality Management System (QMS) requirements. Provide customer service support and respond to customer needs in a timely manner. Perform housekeeping activities necessary to maintain simulator readiness and cleanliness. Support logistics activities, including receiving parts, coordinating repairs, and conducting testing and validation. Complete administrative tasks as assigned. Provide operational support to the Technical Services team as required. Minimum Qualifications Associate degree (2-year technical degree) in a technical discipline, or 4 years of experience in an electronics, avionics, or related technical field. 0-2 years of relevant technical experience. Ability to work flexible schedules and adapt to changing shift requirements. Ability to interpret technical drawings, system prints, and schematics. Proficiency in using electronic test equipment, including oscilloscopes, multimeters, signal generators, and logic analyzers. Knowledge of analog and digital electronic theory. Computer literacy, including familiarity with PC hardware, software, and computer system architecture. Proficiency in soldering and circuit board repair techniques. Working knowledge of Microsoft Office applications. Ability to communicate effectively in English. Preferred Qualifications Experience supporting simulation, training, aviation, electronics, or technical equipment environments. Experience using computerized maintenance management systems (CMMS). Demonstrated troubleshooting and problem-solving skills in a technical environment. Experience performing preventative maintenance and equipment testin Physical Efforts: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles Occasionally, remain in stationary positions Constantly adjust or move objects up to 30 pounds Constantly communicating with others to exchange information Constantly perform repetitive motions involving wrists, hands, or fingers Benefits an environment where your initiatives will be recognized and valued the opportunity to travel internationally the opportunity to work on a variety of projects on a multidisciplinary team the opportunity to represent the organization at external conventions and conferences the possibility to work from home occasionally flexible schedules attractive employee benefits Pay rate: $24.62 /hr- $28.00/hr CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type Regular Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at . Data Privacy Privacy Statement CAE As part of our process, we may use AI supported tools to help review applications, with human decision making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Job Description Job Description Are you hands-on, reliable, and ready to help build something that truly connects communities? Do you enjoy working outdoors, solving problems, and being part of a growing team that keeps people connected? Socket Fiber is looking for a Fiber Network Technician - Advanced Splicing to join our field operations team in Columbia, Mo . In this role, you'll install, maintain, and repair fiber lines and systems that deliver high-speed internet to homes and businesses across our expanding network. From bucket trucks to problem-solving, you'll help power the infrastructure that fuels the future-and our communities. This is a great fit for someone who's mechanically inclined, takes pride in their work, and enjoys a fast-paced environment. Commercial fiber optic fusion-splicing experience required, including experience with high-count fiber. Experience with ribbon fiber and butt splicing strongly preferred. A Day in the Life You'll start your day reviewing scheduled installs or repairs, loading up your equipment, and heading into the field. One job may require you to pull fiber to a new home, while the next has you up in the bucket truck making aerial repairs. Throughout the day, you'll coordinate with dispatch, document your work, and make sure everything is completed safely and correctly. Whether it's installing new service or restoring downed lines, your work directly impacts the quality of life for our customers. What You'll Do Key responsibilities include: Install, maintain, and repair mainline and service fiber cables and related equipment Familiarity with bucket truck operation for occasional backup work Be prepared to dispatch to trouble ticket issues to resolve problems and help customers get back online Follow all safety protocols and standards on every job site Maintain accurate documentation and communicate clearly with team members and supervisors Provide responsive, courteous service during installations or repairs Maintain a valid driver's license and clean driving record Lift, carry, push, or pull up to 75 lbs as part of daily tasks Show up consistently and ready to work in all weather conditions What Will Help You Stand Out Preferred Qualifications: Previous experience in fiber, construction, or utility work Basic splicing knowledge Some college or technical training preferred Prior experience with aerial construction or working from a bucket truck Flexible and solutions-oriented when challenges arise Comfortable working independently or with a small team What We're Looking For To be considered for this role, you'll need the following required qualifications: High school diploma or equivalent Valid driver's license with clean driving record Ability to work outdoors in all types of weather Ability to lift 50-70 lbs Commercial fiber optic fusion-splicing experience required Experience with high-count fiber and butt splicing Ability to follow safety procedures and perform physically demanding tasks Strong teamwork and communication skills Self-motivated and dependable Willingness to learn and adapt in a fast-moving environment Why Join Socket? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service-we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include: Competitive pay Medical, dental, vision, life, and 401k with match Free coaching/counseling for employees & families Free fiber service (if available in your area) Tuition reimbursement for personal and professional growth Community engagement opportunities Culture that values results, effort, and integrity Our Core Values Respect : Toward all customers, communities, property, and coworkers. Advocacy: In-person, online, or by phone-we go beyond support to serve as customer advocates. Transparency : In our commitments, service experiences, and business relationships. Progress : Growth is proof of our dedication to improving lives and communities. Winning : Every conversation is a chance to gain a customer for life. Ready to Apply? If you're ready to grow your skills and be part of a team committed to keeping communities connected- apply today! This role is not eligible for Visa sponsorship. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify. This role is not eligible for relocation.

Job Description Position: Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe dBasics knowledge / understanding of assigning switch ports to specific VLAN sPatch phone ports to switch as neede dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team sTroubleshoot and replace network switch chassis blades when require dGood to have understanding of any Data Center Infrastructure Management Applicatio nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai nBasic Knowledge of Monitoring tools such as Solarwinds, etc Networking and Operating System basic sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin gBasic knowledge about Hardware like Servers, Storage device sKnowledge to understand Monitoring Tool outcom eBasic knowledge of ITSM tool preferably ServiceNo wBasic knowledge Backup technologies preferably EMC Avama rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve rExperience in SLA base environmen tKnowledge on Server Performance monitoring preferre dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply .

Job Description Build deep expertise across PLC, DCS, HMI, and OT systems while helping shape the next generation of our plant. Position Summary We are looking for a driven Process Automation Engineer to join our Project Engineering Group in Batesville, Arkansas. We are hiring a Process Controls / Automation Engineer to help support and modernize a complex specialty chemical manufacturing operation. This is a high-impact opportunity to work across legacy and next-generation technologies, including an active migration to ABB 800M controls. You will learn how the entire plant operates, collaborate with experienced technical leaders, and grow into a trusted resource for automation, troubleshooting, and engineering decisions. Key Responsibilities Design, implement, integrate, test, and start up automation solutions for batch and continuous processes. Support change orders, upgrades, and improvement projects across PLC, DCS, HMI, and plant-network environments. Program and troubleshoot systems using ladder logic, structured text, function blocks, and batch-sequencing tools. Help advance our ABB 800xA and 800M modernization work while supporting Allen-Bradley, legacy DCS, and vendor systems. Partner with process engineering, project engineering, operations, electrical maintenance, and instrumentation teams to solve plant-wide problems. Diagnose root causes, improve reliability and capacity, develop procedures, and contribute to equipment and process design decisions. Participate in occasional after-hours support when critical plant issues arise. Qualifications Bachelor's degree in Chemical, Electrical, or Computer Engineering is preferred, but strong technologists, technicians, and systems integrators are encouraged to apply. Experience or strong demonstrated aptitude in process controls, automation, systems integration, or controls programming. Strong PC literacy and comfort with Windows environments, servers, domains, networking, and operational technology. A practical understanding of controllers, I/O, instrumentation, and fieldbus technologies. Experience in chemical, petroleum, or another continuous or batch manufacturing environment is preferred. You will join a close-knit technical team where people share knowledge, work across systems, and see the real-world results of their decisions. If you want technical variety, meaningful ownership, and room to become a go-to plant resource, apply now.

Job Description Computer Numerical Control Programmer Axiom Engineering Wichita, Kansas Onsite About the Opportunity Axiom Engineering is a precision aerospace manufacturer with a reputation for solving challenging machining problems and responding when customers need solutions. We're investing in advanced machining technology, automation, and palletized manufacturing systems to expand what we can accomplish and how quickly we can deliver. But technology alone doesn't create that capability. The people who know how to put it to work do. We're looking for an experienced CATIA CNC Programmer who wants to be part of building that next level of manufacturing capability. Someone who enjoys challenging work, moves confidently between projects, and sees opportunities where others see obstacles. This isn't a position focused on maintaining the status quo. We're looking for someone who wants to help us push beyond it. What You'll Be Doing Develop CNC programs using CATIA for complex precision aerospace components. Program 3-, 4-, and 5-axis machining centers, developing effective machining strategies for a wide range of manufacturing challenges. Bring new components and programs into production, from initial programming through successful prove-out. Explore new approaches to machining, workholding, and tooling that expand our manufacturing capabilities. Take advantage of new equipment, automation, and palletized manufacturing systems to improve how we produce parts. Work directly with setup technicians and machinists to solve problems and move programs into production. Improve existing processes where opportunities exist to increase capacity, efficiency, and reliability. Manage multiple programming priorities in an environment where responsiveness and execution matter. What We're Looking For Strong, hands-on CATIA CNC programming experience. Aerospace manufacturing experience is required. Experience with complex, close-tolerance components and multi-axis machining. A solid understanding of machining strategies, tooling, workholding, and practical manufacturing processes. The ability to independently turn engineering models and drawings into effective, production-ready CNC programs. Mastercam experience is highly desirable for supporting legacy programs when needed. VERICUT experience is highly desirable for CNC program verification and simulation. Someone who thinks beyond simply generating toolpaths and considers the entire manufacturing process. A problem solver who is comfortable with changing priorities, challenging assignments, and a fast-moving production environment. Someone who takes ownership, communicates well, and enjoys seeing their work make a difference. Why Axiom? We're a company that believes speed, capability, and the willingness to take on difficult work create opportunities. Our customers depend on us to deliver precision components, but they also count on us to respond when their manufacturing challenges become urgent. We're building the people, technology, and processes that will allow us to do more of that work, reach new customers, and take on increasingly demanding opportunities. As part of our programming team, you'll have a direct influence on what we can manufacture, how quickly we can respond, and the opportunities we're able to pursue. If you're the kind of programmer who wants more than a queue of assignments-someone who wants to help shape what a manufacturing company can become-we'd like to talk.

Job Description We're hiring an experienced RAN Technician to install, integrate, test, and maintain cellular radio access network equipment and the IP routing infrastructure behind it. This is a hands-on field role you'll be at cell sites, equipment shelters, and rooftops across the Denver metro, keeping wireless service running and restoring it fast when it isn't. What you'll do Install, commission, integrate, and maintain RAN equipment baseband, radio, antenna, power, and transmission components. Troubleshoot across radio, router, and transport domains using alarms, logs, performance data, and test equipment. Configure and validate radio parameters and Ethernet/IP connectivity per approved designs and change procedures. Support routers and transport devices: interfaces, VLANs, IP addressing, static and dynamic routing, QoS, and synchronization. Run fiber, copper, RF, and Ethernet testing; isolate faults; and coordinate corrective action with engineering, operations, and field teams. Perform software upgrades, hardware replacements, site acceptance testing, and preventive maintenance. Document configurations, test results, site conditions, and incidents accurately. What you bring Ability to lift 50 lbs. Associate degree in telecommunications, electronics, networking, or a related field or equivalent military/industry experience. Hands-on experience installing, maintaining, or troubleshooting cellular RAN equipment. Experience with LTE RAN platforms and network management or commissioning tools (Nokia or Ericsson preferred). Working knowledge of RF fundamentals, antennas, feeders, fiber optics, grounding, power systems, and site alarms. Practical router and IP networking experience Ethernet, VLANs, IPv4/IPv6, routing, QoS, and basic packet analysis. Able to read network diagrams, site drawings, method-of-procedure documents, alarm data, and technical manuals. Valid driver's license and ability to travel to field locations. Nice to have Nokia AirScale radio and baseband; Nokia service routers or comparable carrier-grade routing platforms. LTE and 5G NR architecture, fronthaul/backhaul, timing and synchronization, microwave transport. Certifications in Nokia technologies, routing/switching, fiber optics, RF, or tower safety. Carrier, utility, public-safety, or other high-availability network environment experience. Details Location: Henderson, CO field based, mostly onsite; company truck provided for site-to-site travel (no overnight travel) Schedule: standard hours, with occasional nights/weekends for planned maintenance windows Contract: 12 months, potential to extend or convert full-time W-2 position Interview process: 1-2 rounds

Job Description Applications Engineer Location: Midwest, USA Salary Range: $70,000 - $90,000 Become Part of the Revolution If you're looking to join the hottest tech company in the fast-growing 3D printing market, this is the role for you. As an Applications Engineer, you will be working with printer technologies, additive materials, data, and processes that are on the leading edge of the industry. As an Applications Engineer, you will become a technical expert in promoting PostProcess solutions to customers aligning with various print technologies. This will require building relationships with current customers, supporting sales efforts with prospective customers, and continuing to monitor the ever-changing applications developing in the AM industry. At PostProcess, we are driven to provide Exceptional Customer Satisfaction through frequent communication and timely support. As the technical expert in AM applications, you will regularly assist the Sales team with potential customer visits. During these visits, you will be the technical voice for any customer questions as they relate to the PPT solutions or customer applications and parts. These parts will span the full range of the manufacturing sector, from automotive to aerospace and medical. The AE will conduct this effort for both the PPT Territory Business Development Managers (TBDMs) and Channel Partner Sales teams. After the sale, Applications Engineering will oversee the installation process. This will include certifying technicians, maintenance staff, and manufacturing personnel that will utilize our comprehensive solution (software, hardware, chemistry). Applications Engineering will have responsibility for the maintenance and repair of previously installed equipment either under warranty or with customers that have purchased a Service Contract. Exceptional customer service during the contract period will help us achieve our aggressive Service Contract renewal rate. Our technologies are constantly evolving along with the needs and requirements of our expanding customer base. Applications Engineers at PostProcess Technologies will be at the front line, determining what these needs are, and playing a vital role in the growth of both the company and the industry of Additive Manufacturing. Duties and Responsibilities The essential functions of the position include, but are not limited to, the following: Work with customers to understand their applications and how PostProcess Technologies solutions will work for those applications. Provide application-specific details to FINISH3D for processing benchmarks from the customer. Nurture and maintain trusted-advisor customer relationships beginning with the Benchmark process, through headquarter visits, site inspection, equipment installation, and continued post-sale support, resulting in exceptional customer satisfaction. Spend notable time in Buffalo learning/understanding the technology and performing tasks including supporting the Benchmark process and becoming fully knowledgeable on how our Hardware, Software and Chemistry (media and detergents) all work together to achieve optimal post-print results across all additive manufacturing technologies from thermoplastics, photopolymers, and metals. Establish and maintain regular post-sale communication with each assigned customer to ensure equipment is being fully utilized and generating regular consumable sales. Assist in the development of training materials, user guides, and maintenance procedures used both for customers and PPT employees as initial training tools and continued education. Work directly with the Sales Team to identify Key Opportunities with existing and potential customers Serve as the technical "voice of the customer" liaison between the customer and FINISH3D to promote continuous improvement activities in Hardware, Software, and Chemistry development. Regularly update FINISH3D of new or advanced additive materials, processes, and customer applications and make recommendations for product improvements and or new product developments to ensure PostProcess Technologies maintains its position as the leading market innovator. Perform pre-delivery customer site inspections to ensure all installation requirements are or will be met upon delivery of the equipment, providing for seamless equipment installation and immediate customer utilization. Install and integrate PPT solutions at customer's facilities resulting in exceptional customer satisfaction. Administer Site Acceptance Testing (SAT) and maintain thorough and accurate documentation throughout the entire process. Extensive US travel is required. Maintain availability and flexibility for on-call and on-site customer support. Attend trade shows and other significant customer events. Skills and Qualifications Ability to communicate clearly and professionally with strong written and verbal skills. Focus on customer service leading to exceptional customer satisfaction. Understanding of Additive Manufacturing technologies and as a process. Process development, improvement, and implementation. Working knowledge of surface quality including mechanical and chemical treatments for improvement. Ability to write case studies and white papers in support of PostProcess applications. Troubleshooting various types of machinery. Education and Experience Bachelor's Degree in a technical field and 3-5 years relevant experience, or an acceptable combination of both Leadership or management experience preferred Experience using CRM programs such as NetSuite Must hold a valid driver's license Preferred: Security Clearance Desired Attributes Strong Work Ethic Optimistic Problem Solver Team Player - willing to roll up the sleeves and be a utility infielder as required Accountable & Dependable - consistently "Does What They Say They're Going To Do" Resourceful - consistently gets the important things done with limited direction Self-motivated Strong Attention to Detail Trustworthy & Honest High Sense of Urgency Well Organized Quick Learner Seeks Team and Company Success Over Self-Promotion

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Key Responsibilities Provide Level 1 technical support for faculty, staff, and students. Troubleshoot Windows computers, laptops, Chromebooks, printers, and classroom technology. Assist with Microsoft 365 applications, including Outlook, Teams, Word, and Excel. Support user account creation, password resets, and basic Active Directory/Microsoft Entra ID administration. Troubleshoot basic network connectivity, Wi-Fi, and internet access issues. Install, configure, and maintain computers, software, and peripherals. Support classroom technology, including interactive displays, projectors, and audiovisual equipment. Document technical issues, troubleshooting steps, and resolutions in the helpdesk ticketing system. Assist with device deployment, inventory management, and equipment replacement. Escalate complex technical issues to senior IT personnel when necessary. Follow established cybersecurity policies and help protect sensitive student and staff information. Assist with school events requiring technology or audiovisual support.

Bilingual Spanish/English This position is open to candidates in the Metro Detroit, Michigan area, or the Roswell, Georgia area. The position will require up to 3 weeks of on site training, then will transition into a hybrid role. Once training concludes, expect 2/3 days per week on site. This is Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds to end-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. Process P1/P2 tickets - Issue that needs immediate assistance Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Must have at least 2 years Technical Support experience Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed the required performance criteria. Able and willing to make several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Shift flexibility and schedule adherence are required for the position. TECHNICAL SUMMARY Software Hardware Active Directory Dell Okta HP Citrix Cisco Meraki Office365 Verifone Payment Devices ServiceNow Samsung Webex Teams Apple Webex Meetings 8x8 VoIP Phones Workday Polycom Adobe Yealink PowerBI Honeywell Salesforce WorkspaceONE (Airwatch) InTune Android iOS

This position is open to candidates in the Metro Detroit, Michigan area, or the Roswell, Georgia area. It requires up to 3 weeks of on site training and will transition into a hybrid position spending 2/3 days per week on site. Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds to end-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. Process P1/P2 tickets - Issue that needs immediate assistance Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Must have at least 2+ years Technical Support experience Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed the required performance criteria. Able and willing to make several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Shift flexibility and schedule adherence are required for the position. TECHNICAL SUMMARY Software Hardware Active Directory Dell Okta HP Citrix Cisco Meraki Office365 Verifone Payment Devices ServiceNow Samsung Webex Teams Apple Webex Meetings 8x8 VoIP Phones Workday Polycom Adobe Yealink PowerBI Honeywell Salesforce WorkspaceONE (Airwatch) InTune Android iOS

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket Tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Requirements 1 year onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver's license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

Job Description South Florida. On-site and field-based, working on boats, at the dock and on the water. Travel regularly for installations, demos and events. 75k-100k depending on experience, plus full benefits. Note: a genuine marine or marine electronics background is a hard requirement. Applications without demonstrable hands-on experience working on vessels will not be considered. SEA.AI builds AI and machine vision systems that give crews an accurate picture of what's around their vessel, deployed on commercial, defence and recreational vessels worldwide. We're expanding our Field Service and Application Engineering team in South Florida. You'll be the technical backbone of our sales activity in the Americas and own the technical delivery of our systems, from demos and sea trials to installation, commissioning and support. You'll sit within our Service department and work closely with Sales, Quality and Product Management. ' Install, commission and troubleshoot our AI machine vision systems onboard commercial, defence and recreational vessels, including elevated and masthead mounting Plan, set up and run live demonstrations, sea trials and customer evaluations, on the water and at trade shows Act as the technical point of contact for the sales team and customers, scoping configurations and supporting pre-sales and post-sales Support integration with onboard equipment, working with shipyards, integrators and partners Provide remote and on-site technical support Manage a pool of demo equipment in the Americas, including logistics, stock and maintenance Feed field issues and product requirements back to R&D, Product Management and Quality Represent SEA.AI at trade shows and industry events (Miami International Boat Show, International WorkBoat Show), staffing the booth and running live demos Hands-on experience working on boats and vessels. This is a hard requirement. We're looking for someone from a marine background (marine electronics installer, shipyard technician, marine electrician, Navy or Coast Guard electronics technician, or similar) Practical experience installing or servicing marine electronics (radar, AIS, ECDIS, VHF, EO/IR cameras, or similar) Comfortable running on-water and trade-show demos and presenting to technical and operational audiences Comfortable working aboard vessels at the dock and underway, and with elevated or masthead installations Working knowledge of marine electrical systems (AC and DC) and marine networking (NMEA, Ethernet) Technical education in electronics, mechatronics, IT or a related field, or equivalent hands-on marine experience Solid hardware, networking and software troubleshooting skills Strong customer-facing and presentation skills Well organized, able to work independently and proactively Willingness to travel frequently Must be legally authorized to work in the United States NMEA 2000 / NMEA 0183 experience, or NMEA installer certification ABYC certification or equivalent marine credentials Experience supporting sales (technical proposals, tender responses, trade-show booths, demos) Familiarity with EO/IR camera systems and embedded hardware Basic IP networking knowledge (IP cameras, switches, routers) Project coordination experience Interest in AI-based technologies Military, Coast Guard or defence-industry background ? 75k-105k depending on experience, skills and qualifications Medical insurance with 100% employer contribution, 20 days PTO, 401(k) with 4% match Work with cutting-edge maritime camera and AI technology Direct impact on customer success and product reliability A team of around 75 across five countries, small enough that what you do here visibly changes the company Travel to our offices in Austria, Germany, France and Portugal, and to customers worldwide

Job Description Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated Logistics Support, Training Development and Delivery, Multimedia Support, and Technical System Support. Field Installer Job Description: Installs, operates, maintains, repairs, and modifies imaging equipment on-board US Navy submarines. Performs maintenance and technical support activities at customer and/or field locations for imaging system and subsystem equipment and software. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time. Removes, upgrades, and installs engineering field changes to equipment. Maintains positive communications and relations with the end customer. Provides onsite training of customer personnel as needed. Provides technical services in support of, but not limited to, the AN/BVY-1 Integrated Submarine Imaging System for US Navy submarines. Field Support Technician responsible for the introduction of the latest technology to the US Navy Submarine Fleet. Provide services following our customer's direction to perform Fleet/NAVSEA tasking including system removal and installation, system software/hardware support, on-board troubleshooting (including fiber optic and system networking support), corrective maintenance actions, and on-board maintenance training. Work requires personnel to be travelling approximately 50% of the time. Field Installer Required Skills: Journeyman level knowledge or better in Server Base Processors and Networks. Must be a self-starter able to work independently with little supervision. Possess excellent communication and writing skills and enjoy working in a fast-paced environment. Field Installer Highly Desirable Skills: Prefer a USN Submarine Electronics or Sonar Technician with experience across multiple platforms and systems. Operational, maintenance, and troubleshooting skills for a variety of platforms to include Los Angeles, SSGN, and Virginia Class sub-systems. Fiber Optic Certification. Field Installer Additional Requirements: Candidates must be able to obtain and keep a DoD Secret Clearance which means you must be a U.S. Citizen. Proactive/self-starter. Task driven with ability to work independently. Team player that takes ownership and develops relationships that foster team success. Job Location : Manassas, Virginia (Relocation Assistance Available) Benefits: We offer a competitive benefit package. Click here Careers GAI () for more information Contract Term : 40 hours/week, onsite and 50% Travel Start Date : Negotiable Salary Range : $97,500 - 107,500

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network Position performing client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position. Providing hardware/software support services to on-site clients, including break/fix.Implementing virus detection and eradication procedures.Diagnosing end-user system failures and implementing repair solutions.Diagnosing printer and other peripheral device failures and implementing repair solutions.Troubleshooting network devices to ensure connectivity from the PC to the Network.Providing installation and upgrading services for hardware and software.Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs. Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Job Description Tittle : Test Engineer Job Summary: We are looking for a hands-on Test Engineer to join our lab team in Everett. In this role, you will lead static, abuse, and cycle testing on aircraft interior monuments such as galleys, lavatories, closets, and partitions. Responsibilities: Oversee test setups and execute static, abuse, and cycle tests to meet aerospace specifications. Write test plans, configure Data Acquisition Systems (DAQ), and document test results. Work alongside technicians on the lab floor using load cells, string pots, and shop tools. Provide technical leadership on test protocols and adapt quickly to changing program timelines. Basic Requirements: STEM bachelor's degree with 5+ years of relevant experience (or master's with 3+ years / 9+ years without a degree). Experience working in a test lab environment (executing qualification tests, collecting data, and writing reports). Must be a US Citizen or US Person (ITAR/EAR compliance). Ability to travel locally up to 10% for offsite testing. Preferred Skills: Aerospace or manufacturing industry background. Experience with LabVIEW scripting, DAQ systems, and pneumatic/hydraulic load cells.

Job Description Service Pod Manager Full Time Exempt - On-site (Nashville) Reports to: Vice President of Service Job Summary Under the supervision of the Vice President of Service, the Service Pod Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Service Pod Manager plays a crucial role in managing and mentoring the help desk staff, optimizing processes, and maintaining high-quality white glove standards. Key Responsibilities • Supervise Pod Field Technicians: Lead and supervise the pod's help desk team, ensuring smooth operations, and exceptional customer support. Plan, organize, and direct the work of help desk support staff, schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. • Team Management: Manage the performance, development, and training of help desk technicians, ensuring they have the necessary skills and knowledge to provide excellent support. • Incident Management: Oversee the timely and effective resolution of customer incidents, ensuring that SLAs and response time targets are met. • Customer Relationship Management: Foster positive relationships with customers by providing exceptional service, addressing their concerns, and ensuring their satisfaction by maintaining a 98% CSAT score. • Process Improvement: Continuously assess and optimize help desk processes, workflows, and tools to enhance efficiency and service quality. • Metrics and Reporting: Monitor and analyze help desk performance metrics, generate reports, and provide insights to management, identifying trends and areas for improvement. • Escalation Management: Handle and resolve escalated customer issues, ensuring proper communication, follow-up, and timely resolution. • Collaboration: Collaborate with cross-functional teams, including client relations, project managers, technicians, and engineers, to ensure efficient service delivery and problem resolution. • Documentation and Knowledge Base: Assist in the creation and maintenance of help desk documentation, knowledge base articles, and standard operating procedures (SOPs). • Stay Current: Keep up to date with industry trends, best practices, and emerging technologies to enhance the help desk team's skills and knowledge. • Perform related duties as assigned by the Vice President of Service, or a member of leadership as situations or as the needs dictate. Requirements • Technical Skills: Strong knowledge of IT systems, networks, and infrastructure, as well as experience with help desk software and ticketing systems. 3-5 years' experience in IT support or help desk roles and experience in a supervisory or leadership position within a help desk environment is highly desirable. • Leadership Skills: Ability to lead, mentor, and motivate a team, and drive performance and results. • Customer Focus: Excellent customer service skills with a commitment to ensuring customer satisfaction. • Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex issues and make informed decisions. • Communication: Exceptional verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users. • Time Management: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Certifications: Relevant certifications such as MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network