128 jobs found

Job Description Position: Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe dBasics knowledge / understanding of assigning switch ports to specific VLAN sPatch phone ports to switch as neede dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team sTroubleshoot and replace network switch chassis blades when require dGood to have understanding of any Data Center Infrastructure Management Applicatio nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai nBasic Knowledge of Monitoring tools such as Solarwinds, etc Networking and Operating System basic sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin gBasic knowledge about Hardware like Servers, Storage device sKnowledge to understand Monitoring Tool outcom eBasic knowledge of ITSM tool preferably ServiceNo wBasic knowledge Backup technologies preferably EMC Avama rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve rExperience in SLA base environmen tKnowledge on Server Performance monitoring preferre dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply .

Job Description We're hiring an experienced RAN Technician to install, integrate, test, and maintain cellular radio access network equipment and the IP routing infrastructure behind it. This is a hands-on field role you'll be at cell sites, equipment shelters, and rooftops across the Denver metro, keeping wireless service running and restoring it fast when it isn't. What you'll do Install, commission, integrate, and maintain RAN equipment baseband, radio, antenna, power, and transmission components. Troubleshoot across radio, router, and transport domains using alarms, logs, performance data, and test equipment. Configure and validate radio parameters and Ethernet/IP connectivity per approved designs and change procedures. Support routers and transport devices: interfaces, VLANs, IP addressing, static and dynamic routing, QoS, and synchronization. Run fiber, copper, RF, and Ethernet testing; isolate faults; and coordinate corrective action with engineering, operations, and field teams. Perform software upgrades, hardware replacements, site acceptance testing, and preventive maintenance. Document configurations, test results, site conditions, and incidents accurately. What you bring Ability to lift 50 lbs. Associate degree in telecommunications, electronics, networking, or a related field or equivalent military/industry experience. Hands-on experience installing, maintaining, or troubleshooting cellular RAN equipment. Experience with LTE RAN platforms and network management or commissioning tools (Nokia or Ericsson preferred). Working knowledge of RF fundamentals, antennas, feeders, fiber optics, grounding, power systems, and site alarms. Practical router and IP networking experience Ethernet, VLANs, IPv4/IPv6, routing, QoS, and basic packet analysis. Able to read network diagrams, site drawings, method-of-procedure documents, alarm data, and technical manuals. Valid driver's license and ability to travel to field locations. Nice to have Nokia AirScale radio and baseband; Nokia service routers or comparable carrier-grade routing platforms. LTE and 5G NR architecture, fronthaul/backhaul, timing and synchronization, microwave transport. Certifications in Nokia technologies, routing/switching, fiber optics, RF, or tower safety. Carrier, utility, public-safety, or other high-availability network environment experience. Details Location: Henderson, CO field based, mostly onsite; company truck provided for site-to-site travel (no overnight travel) Schedule: standard hours, with occasional nights/weekends for planned maintenance windows Contract: 12 months, potential to extend or convert full-time W-2 position Interview process: 1-2 rounds

Job Description South Florida. On-site and field-based, working on boats, at the dock and on the water. Travel regularly for installations, demos and events. 75k-100k depending on experience, plus full benefits. Note: a genuine marine or marine electronics background is a hard requirement. Applications without demonstrable hands-on experience working on vessels will not be considered. SEA.AI builds AI and machine vision systems that give crews an accurate picture of what's around their vessel, deployed on commercial, defence and recreational vessels worldwide. We're expanding our Field Service and Application Engineering team in South Florida. You'll be the technical backbone of our sales activity in the Americas and own the technical delivery of our systems, from demos and sea trials to installation, commissioning and support. You'll sit within our Service department and work closely with Sales, Quality and Product Management. ' Install, commission and troubleshoot our AI machine vision systems onboard commercial, defence and recreational vessels, including elevated and masthead mounting Plan, set up and run live demonstrations, sea trials and customer evaluations, on the water and at trade shows Act as the technical point of contact for the sales team and customers, scoping configurations and supporting pre-sales and post-sales Support integration with onboard equipment, working with shipyards, integrators and partners Provide remote and on-site technical support Manage a pool of demo equipment in the Americas, including logistics, stock and maintenance Feed field issues and product requirements back to R&D, Product Management and Quality Represent SEA.AI at trade shows and industry events (Miami International Boat Show, International WorkBoat Show), staffing the booth and running live demos Hands-on experience working on boats and vessels. This is a hard requirement. We're looking for someone from a marine background (marine electronics installer, shipyard technician, marine electrician, Navy or Coast Guard electronics technician, or similar) Practical experience installing or servicing marine electronics (radar, AIS, ECDIS, VHF, EO/IR cameras, or similar) Comfortable running on-water and trade-show demos and presenting to technical and operational audiences Comfortable working aboard vessels at the dock and underway, and with elevated or masthead installations Working knowledge of marine electrical systems (AC and DC) and marine networking (NMEA, Ethernet) Technical education in electronics, mechatronics, IT or a related field, or equivalent hands-on marine experience Solid hardware, networking and software troubleshooting skills Strong customer-facing and presentation skills Well organized, able to work independently and proactively Willingness to travel frequently Must be legally authorized to work in the United States NMEA 2000 / NMEA 0183 experience, or NMEA installer certification ABYC certification or equivalent marine credentials Experience supporting sales (technical proposals, tender responses, trade-show booths, demos) Familiarity with EO/IR camera systems and embedded hardware Basic IP networking knowledge (IP cameras, switches, routers) Project coordination experience Interest in AI-based technologies Military, Coast Guard or defence-industry background ? 75k-105k depending on experience, skills and qualifications Medical insurance with 100% employer contribution, 20 days PTO, 401(k) with 4% match Work with cutting-edge maritime camera and AI technology Direct impact on customer success and product reliability A team of around 75 across five countries, small enough that what you do here visibly changes the company Travel to our offices in Austria, Germany, France and Portugal, and to customers worldwide

Pay Range: $20.00hr - $25.00hr Job Overview: Four or more years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for console and remote network device maintenance. IT and telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment such as microwave radios, cellular nodes, and very-small-aperture terminals (VSATs). Responsibilities: Respond to ServiceNow incident tickets. Perform patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors wherever support is being provided. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit requirements, information protection requirements, security requirements, and standards detailing physical access management and operational excellence. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with the identification and reporting of communications room environmental issues, such as lack of cooling or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to established change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure, including fiber optic and copper cable installation, maintenance, troubleshooting, and repair. Support WiFi and BLE systems. Install, maintain, troubleshoot, and repair microwave systems. Install, maintain, troubleshoot, and repair radio systems including HF, VHF, UHF, 2-way, and radar. Install, maintain, troubleshoot, and repair VSAT systems. Support cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, and LTE-M. Support low-power WAN (lpWAN) systems such as LoRaWAN. Support other IIoT and OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual low-maintenance checks, troubleshooting, and repairs. Perform IP Telephony (IPT) installations at end-user locations. Install, maintain, troubleshoot, and repair specialty telecoms systems such as CCTV, PAGA, Intercom, and Fire/Intruder Alarm systems, specifically for remote sites and offshore. Work cooperatively and collaboratively across organizations, including Design and Engineering Teams, Global IT Service Desk, IT Operations Center (ITOC), telecommunication vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects as guided by the network team. Participate in Root Cause Analysis post-incidents as requested. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will serve as a Datacenter Technician responsible for maintaining inventory, performing hardware maintenance, and supporting server, network, and storage infrastructure. The role involves managing data center, MDF, and IDF operational environments, providing hands and feet support, and coordinating with cross-functional teams and vendors. Responsibilities: Maintain Data Center inventory and manage spare hardware inventory. Update firmware, BIOS, and drivers on blade and rack servers. Coordinate with vendors for hardware issues, including sharing logs and escorting vendors within DC, MDF, and IDF facilities. Manage parts receiving, returns, and ER2 pickup scheduling. Perform server mounting, device rack, stack, un-rack, and rack movements. Manage network connectivity, labeling on racks and devices, and perform DC cleanup. Coordinate with Network, VM, Storage, Backup, Unix, and Logistics teams. Install and configure ATS and PDUs. Respond to customer queries, handle escalations, and troubleshoot technical issues. Provide Hands & Feet (H&F) support at Data Center, MDF, and IDF locations for remote teams. Perform Data Center, MDF, and IDF management, including access log management and regular walkthroughs following organizational guidelines. Manage and support DC, MDF, and IDF UPS systems, including replacing faulty batteries and coordinating HVAC and power management. Conduct site visits to address and validate ISP, fiber cut, and power issues. Participate in monthly and weekly generator testing. Provide H&F support for required INC, SCTASK, and CHG requests across data center equipment in local and remote facilities. Install, configure, and maintain Windows and Unix servers. Manage, troubleshoot, and build VMware environments (including ESXi 5.0, 6.5, 6.7, 7.0, vCenter, and SRM), including patching, uplifts, and migrations. Configure and deploy OEM hardware (Dell, IBM, Cisco UCS Blades), managing remote connectivity tools. Troubleshoot storage components including internal storage, attached storage, SAN switches, HBA, LUN mapping, RAID groups, and volume groups. Provide H&F support for backup devices and perform hardware replacements. Install, configure, and support network equipment, including large, medium, and small routers and switches, ensuring firmware is updated. Plan, communicate, and execute network environment changes in accordance with the established change management process. Work on pre-approved projects (PPH). Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $19.00hr - $24.00hr Job Overview: Four plus years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for network device console and remote maintenance. Background in IT and Telecoms, including routing, switching, firewalls, WiFi, IP Telephony, and Radio Frequency equipment such as microwave radios, cellular nodes, and VSATs. Responsibilities: Respond to ServiceNow incident tickets. Handle patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit, information protection, physical access management security, and operational excellence standards. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with identifying and reporting communications room environmental issues such as cooling failures or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure including fiber optic and copper cabling installation, maintenance, troubleshooting, and repair. Support WiFi, BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT, and cellular-based systems (public/private 4G LTE, 5G, NB-IIoT, LTE-M). Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual maintenance, troubleshooting, and repair. Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems including CCTV, PAGA, Intercom, and Fire/Intruder Alarms. Work cooperatively across internal teams, IT operations, telecommunications vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects. Participate in Root Cause Analysis following post-incident reviews. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Bench Technician Reports to: Operations Supervisor Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary : This position requires deep, practical knowledge of legacy Cisco hardware and software. The ideal candidate must be comfortable interfacing with customers and team members in identifying components, determining compatibility, configuring, and troubleshooting older Cisco chassis. Candidate must be able to also support the physical side of the operations department as well as the manufacturing division, assisting in light assembly and testing of MFG products. Duties and Responsibilities: Interact with customers and internal departments to identify hardware models, determine module/line-card compatibility, and handle installation/configuration. Evaluate legacy equipment to determine the best path to maintain or replace it. Assist with final assembly, inspection, and testing of manufactured products. Repairs of manufactured goods as needed. Kitting of subassemblies for distribution. Diagnostic and repair services for RMA'd materials. Performs other related duties as assigned by management. Qualifications: High School Diploma or equivalent. Basic tool using skills and the ability to refine those to excellence. The ability to manipulate spreadsheets, create documents, and utilize online ticketing/communication systems. Knowledge, Skills, and Abilities: Must possess a strong understanding of compatible modules, supervisors, line cards, interface cards, power supplies, and fan trays for platforms such as Cisco 1900, 2500, 2600, 2800 3600, 3700, 3800, 3900, 4000, 5000/5500, 6500, 7500 and 7600 series. Must have experience with Cisco IOS and legacy IOS versions, including loading, upgrading, downgrading, and recovery (via TFTP, etc.). Must have CLI proficiency to troubleshoot boot failures, ROMMON issues, configuration problems, hardware failures, routing, switching, VLANs, trunking, STP, and EtherChannel. Must possess full knowledge of the manufactured product line. Must possess a good mechanical aptitude and attention to detail. Must be capable of diagnosing and repairing manufactured product. Must possess the ability to follow detailed processes. Special Requirements: The ability to effectively communicate on technical issues with customers and internal team members. This is a customer-facing position that requires a high degree of professionalism. Solid eye-hand coordination for small circuit soldering and assembly. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment is a climate- controlled lab with various network simulations and assembly/repair stations. The noise level in the work environment is usually moderate. Moving between the labs and the warehouse to gather products and supplies. _ The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _ EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

Job Description Job Description Validation Technician On-Site Georgetown, TX Total Site Solutions (TSS), Georgetown, TX, is seeking a results-driven Validation Technician to play a pivotal role in ensuring the quality and functionality of our rack integration solutions. This role tests, validates, and troubleshoots rack-level systems to confirm they meet quality standards and client requirements, and works closely with engineering teams to identify issues, implement solutions, and integrate components seamlessly within racks. The ideal candidate is a consummate professional with a keen eye for detail, a strong sense of customer service, excellent communication skills for working with clients and internal teams, proficiency with a range of testing equipment, and the ability to multitask effectively. About Us TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings. Vision: To be the most trusted AI and high-performance computing data center services and integration provider in the market. Mission: TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution. Key Responsibilities Testing & Validation Perform comprehensive testing on rack-integrated hardware systems to validate their performance, functionality, and reliability. Collaborate with engineering teams to develop detailed test plans and procedures tailored to specific rack integration projects, covering all system components. Execute test cases according to defined test plans, documenting results and identifying any deviations or issues. Troubleshooting & Quality Identify and troubleshoot issues or discrepancies found during testing, working closely with engineering and manufacturing teams to resolve them promptly. Ensure adherence to quality standards and best practices throughout the rack integration process, with a high level of accuracy in all testing activities. Documentation & Continuous Improvement Generate detailed test reports summarizing testing activities, results, and findings for internal reference and regulatory compliance. Participate in continuous improvement initiatives that enhance the efficiency, effectiveness, and reliability of rack integration testing, contributing recommendations for process optimization. Critical Requirements Testing and validation methodology: hands-on skill in planning, executing, calibrating, and reporting on tests using established validation protocols. Troubleshooting and analysis: strong problem-solving ability and the capacity to interpret test data and resolve issues quickly. Required Qualifications High school diploma or GED. 2-3 years of relevant experience in a manufacturing environment. Understanding of Linux/Windows and basic switch networking. Familiarity with testing tools and equipment such as oscilloscopes, multimeters, data acquisition systems, and test automation tools. Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel). Strong communication, interpersonal, and teamwork skills, with the ability to collaborate cross-functionally. Organized and detail-oriented, with a proactive approach to documentation, planning, and execution; comfortable multitasking and prioritizing without guidance. Commitment to safety, quality, and compliance with regulatory requirements. Punctual, with a positive attendance history. Ability to repeatedly lift more than 50 pounds. Preferred Qualifications Associate's or bachelor's degree in a related field. CompTIA A+ certification. Database experience. Understanding of industry standards, regulations, and compliance requirements applicable to validation (e.g., ISO, FDA, FCC). Key Performance Indicators Test plan completion and accuracy of test results. Issues identified and resolved before racks ship to clients. Quality and timeliness of test reports and documentation. Contributions to continuous improvement of testing processes. Work Environment On-site position in the rack integration and testing areas at the TSS facility in Georgetown, TX. Fast-paced, hands-on role that includes repeated lifting and work with test equipment. Why Join Our Team? Unlock your full potential and join TSS, a workplace that values your well-being. TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability, all of which will help you thrive both personally and professionally. At TSS, we are dedicated to creating a supportive, collaborative, and uplifting environment that empowers you to achieve your goals.

Great Wolf Lodge is seeking an IT Technician to support resort technology systems that keep our family water park and lodge running smoothly. In this guest-focused, team-oriented role, you'll install, configure, and troubleshoot hardware, software, POS systems, and networking devices across the property. You'll respond to help desk tickets, support Wi-Fi and printer issues, and assist with system upgrades and backups. Collaborating closely with operations, you'll help maintain secure, reliable systems so pack members can deliver safe, memorable experiences to every family, every day. Responsibilities Install, configure, and maintain PCs, peripherals, and mobile devices across the resort Support POS, ticketing, and front-desk systems to minimize downtime Respond to and resolve help desk tickets in a timely, guest-focused manner Troubleshoot network connectivity, Wi-Fi, and printer issues Assist with user account management, permissions, and password resets Perform routine system updates, patches, and backups Document incidents, resolutions, and asset inventory accurately Collaborate with operations and attractions teams on technology needs Escalate complex issues to senior IT staff or vendors as needed Follow security, safety, and data protection policies and procedures Required Skills Hardware installation and troubleshooting Windows desktop support Basic networking (TCP/IP, Wi-Fi, switches) Help desk ticketing systems User account and permission management POS system support Printer and peripheral configuration System updates and patching Incident documentation Customer service and communication

Managed Services IT Support Technician II Microsel of Colorado LLC d/b/a TrinWare Location: Centennial, CO Job Type: Full-Time Onsite Job Details Pay: $60,000 - $75,000 annually , based on experience and demonstrated capability Schedule: Monday-Friday About TrinWare Microsel of Colorado, LLC d/b/a TrinWare is not your average IT company. For over 20 years, we have delivered managed IT services, cybersecurity, and infrastructure solutions to businesses across Colorado and beyond. We operate a structured, process-driven service model designed to deliver consistent, predictable outcomes for our clients. Our team is expected to perform at a high level, communicate clearly, and execute with discipline. The Role TrinWare's Managed Services Support Technician II provides frontline technical support for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. The hours for this role will be 40 hours per week operating between 7:00AM to 6:00PM Monday through Friday with occasional off-hours work. Work Structure Monday & Friday: Service desk tickets Project assistance Core Responsibilities Resolve end-user and infrastructure issues across multiple client environments Execute onsite service visits efficiently and professionally Manage and close tickets daily while maintaining quality standards Document all work clearly and completely in the ticketing system Communicate with clients in plain, professional language Follow established processes, escalation paths, and service standards Coordinate with the service desk and leadership when needed Maintain awareness of schedule and ensure on-time arrival to all appointments Execution Expectations Ability to handle multiple tickets per day without loss of quality No idle time between scheduled work and ticket responsibilities Strong time management across multiple client locations Clear, complete documentation on every ticket Early communication when blocked, delayed, or behind schedule Escalate appropriately. Do not operate outside defined process Experience & Skills 3+ years in IT support, preferably in a Managed Services (MSP) environment Strong troubleshooting across Windows 10/11 and Windows Server environments Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics) Networking & Infrastructure Solid understanding of TCP/IP, DNS, DHCP, VLANs, and basic routing Experience working with business-grade firewalls (Fortinet, SonicWall, Cisco, or similar) Ability to perform basic firewall tasks: Policy and rule updates VPN user troubleshooting Reviewing logs for connectivity issues Familiarity with switches and wireless infrastructure in a business environment Endpoint & Security Experience supporting endpoint protection platforms (EDR/XDR) Familiarity with patching, system updates, and endpoint lifecycle management Understanding of MFA, identity security, and access controls Tools & MSP Environment (Preferred) Experience working within an RMM and PSA platform Ability to manage, update, and close tickets with clear documentation Exposure to remote monitoring, alerting, and automation tools Core Capability Ability to troubleshoot across user, device, and network layers without defaulting to escalation Comfortable working independently in client environments Knows when to escalate and follows defined escalation paths Additional Expectations Candidates should be comfortable connecting a laptop, identifying a network issue, and resolving it without relying on trial-and-error This role requires independent execution. Candidates who require step-by-step direction for routine issues will not be a fit Ability to pass a drug and/or alcohol screen and background check.Valid and clean Colorado driver's license with the ability and willingness to travel locally as needed. Professional Expectations Clean-cut, professional appearance at all times Strong interpersonal and communication skills Ability to translate technical issues into clear, understandable language Positive attitude and strong client presence High attention to detail Reliable, punctual, and accountable Respect for chain of command and operational structure Strong interpersonal skills and business acumen.Strong time management skills and the ability to stay organized during high volume. Key Performance Indicators (KPIs) Adherence to SLAs for ticket response and resolution. Reduction in repeat incidents and alert fatigue. System uptime and monitoring compliance across clients. Patch and security compliance rates. Team performance metrics and documentation accuracy. Client satisfaction scores (CSAT/NPS). Work Environment On-site only - no remote or hybrid options. Based at TrinWare's Centennial, CO office. Standard schedule: Monday-Friday, 7:30 AM-6:00 PM (occasional off-hours or weekend work). Benefits Medical, Dental, and Vision Insurance (company cost share) 401(k) with company match Life Insurance and Short-/Long-Term Disability Paid Holidays, Vacation, and Sick Leave Employee discounts, referral, and assistance programs Professional development support, including certification reimbursement Process & Improvement We operate within a defined service model. Following process is not optional. We also believe good ideas can come from anywhere. If you see a better way to do something, bring it to your supervisor. Improvements are evaluated and implemented through leadership to ensure consistency across the organization. Our Core Values - G.O.A.L.S. Growth - Optimism - Accountability - Leadership - Service We believe in a championship mentality - pushing for excellence, growth, and delivering service that clients remember. Compensation details: 0 Yearly Salary PIc5c6-

Job Description Job Description Job description: Job Title: Data Center NetOps Technician - L2 Location:- Temple, TX Job Summary: We are looking for an Infrastructure Repair Technician to support data center operations by troubleshooting, repairing, and replacing hardware components across servers, storage systems, and network devices. The role involves working with cross-functional teams to resolve technical issues, manage repair tickets, maintain inventory, and ensure smooth data center operations. Key Responsibilities: Troubleshoot and resolve hardware issues involving servers, storage systems, and network devices. Repair and replace faulty components, including GPUs, CPUs, motherboards, HDDs, SSDs, switches, routers, and firewalls. Manage and close service tickets with accurate documentation. Perform root cause analysis and collaborate with engineering teams to resolve complex issues. Monitor task queues, trouble tickets, and repair requests. Maintain inventory of network devices, spare parts, and vendor RMA equipment. Perform hardware installation, replacement, and maintenance activities. Identify process improvements to enhance operational efficiency. Follow safety procedures and data center compliance standards. Participate in training, on-call rotations, and provide after-hours support. Travel up to 15% as required. Required Qualifications: 2+ years of experience in computer hardware, networking, and troubleshooting. Strong knowledge of server hardware, storage systems, and network devices. Excellent troubleshooting, analytical, and problem-solving skills. Ability to work in a fast-paced data center environment. Strong communication and teamwork skills. Ability to lift up to 40 lbs and perform physically demanding tasks. Flexibility to work 24x7x365 shifts, including weekends and overtime. Preferred Qualifications: 2+ years of experience working in a data center environment. Hands-on experience with server hardware, storage systems, and network device repairs. Degree in Computer Science, Engineering, or a related field preferred.

Job Description Job Description Onsite Data Center Operations - Lees Summitt, MO 1 year assignment Projected Start Date - ASAP Candidates must be US Citizens to obtain company security clearance Please no third party inquiries. Thank you. 4 plus year experience Core Infrastructure Management Install, cable: Servers, storage systems, and racks Network equipment (switches, routers, firewalls) Perform hardware upgrades, replacements, and decommissions Cable management (fiber and copper patching) Rack and stack equipment for new customer deployments Patch firmware and systems where applicable Experience needs to include troubleshooting and repairing and maintaining: Server Hard Drives, Power supplies, BIOS configurations, RAID configurations, Blade Enclosures Customer Support (Key in Multi-Customer DCs) Provide remote hands services, such as: Rebooting servers Swapping drives or cables Checking indicator lights or console output Change Management & Documentation Follow strict change control processes Maintain accurate documentation: Rack layouts Network diagrams Asset inventory Log all work performed for auditing and compliance Vendor & Hardware Coordination Work with vendors for: Hardware repairs (RMA) Maintenance contracts Schedule and supervise third-party work IT Asset Management & Inventory Maintain accurate inventory of all IT assets: Servers, networking equipment, storage devices Customer-owned vs. provider-owned hardware Tag and label equipment with asset IDs and customer identifiers Track asset locations (rack, cabinet, cage level) Ensure proper disposal or recycling of retired equipment (following compliance standards) Receiving & Logistics Receive, inspect, and log incoming equipment shipments Verify contents against purchase orders or customer requests Coordinate staging of equipment before deployment Manage shipping and returns (RMAs) Documentation & Asset Tracking Systems Update and maintain asset management systems (e.g., CMDB, DCIM tools) Record: Serial numbers MAC addresses Warranty details Ownership (customer-specific tracking is key in multi-tenant DCs) Additional Information All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job Description Job Description Edgewater Federal Solutions is currently seeking a Data Center Technician II to provide support to our Federal Client located in Pocatello, ID. You will be responsible for the installation of various types of Information Technology (IT) hardware devices and cabling in a data center environment. This position requires the intermediate knowledge of data center hardware and systems to include the ability to interpret the manufacturer's guides for installation into data center racks, the understanding of space, power, and cooling requirements, as well as mounting hardware specifications. This requires an active TOP SECRET clearance and is onsite in Pocatello, ID. Qualifications: Minimum 3 years of of data center hardware and cable installation experience Possess knowledge of National Standards as pertaining to Data Center IT infrastructure including Building Industry Consulting Service International (BICSI), Telecommunications Industry Association TIA-606 and TIA-942. Knowledge of (BICSI) Installer 2 for both Copper (INSTC) and Fiber (INSTF) Industry foundational technology certification (such as CompTIA Server+, CompTIA A+, CompTIA Network+, Schneider Electric DCCA, EPI CDCE), or vendor-specific technician level certification (such as Cisco Certified Technician, Dell PowerEdge Foundations), or higher required within 6 months after hire date An associate degree or vocational degree in Information Technology Systems is preferred. Must be a U.S. Citizen Active Top-Secret Clearance. Must be willing to sit for a CI Poly after being hired. Responsibilities: Evaluate Data Center infrastructure requirements (rack space, network, power, cabling, etc.) and coordinating necessary resources to prepare space for the installation of equipment. Coordinate necessary facilities resources such as electric and cooling for specialized equipment such as high voltage storage area networks and large servers requiring redundant power. Provision the cabling, floor cut outs, and rack rails and mounting hardware for the installation of IT devices and systems such as servers, switches, routers, power cables, fiber and copper cables, power distribution units, and keyboard, video, and mouse (KVM) components. Perform end to end installation of patch cables both fiber and copper as well as management cabling and cross connect cabling. Perform troubleshooting assistance such as rebooting, visual check of system indicator lights, and perform the replacement of suspected failed installation components (fiber, cables, connectors, iDRAC, power distribution units) in conjunction with the systems engineers to enable the system to return to an operational state. Follow labeling standards and collect, track, and update all configuration changes and inventory information in an Excel spreadsheet, SharePoint, or data center information system. Adhere to all data center safety rules and policy as well as installation standards. Perform other duties as required such as un-crating and unboxing large numbers of system and pallets of gear and subsequent removal of refuse to keep data center clear of all walkway hazards. Proficiency in ability to generate interpret wiring and cabling diagrams in Visio and CADD. Proficiency in Microsoft Office (Project, Excel, Word, etc.). Monitors data center IT and environmental systems for failures and coordinates with vendors or repair technicians for repairs or replacements. Assist the FBI in developing, managing, sustaining, and using a tracking database and scanning gun for hardware inventory control, including IT and system equipment, warranty status, and maintenance agreement applications. Manage (i.e., stock, store, issue), control, document, sustain, and maintain expendable and non-expendable parts and tools and cable inventories of FBI and vendor equipment. Perform IT and system hardware maintenance and IT or system equipment replacement services in response to requested maintenance. Keep Data Center infrastructure and IT equipment in operating condition consistent with OEM requirements, performing corrective, adaptive, and preventative maintenance tasks as needed and/or scheduled. Company Description Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area since 2018. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. Company Description Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area since 2018. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Job Description Job Description DATA CENTER TECHNICIAN Location; Santa Clara, CA JOB DESCRIPTION The Data Center Technician is responsible for supporting the day-to-day physical operations of Multi-Business Engineering (MBE) product labs in Santa Clara. This role focuses on hardware installation and removal, rack-and-stack activities, inventory control, shipping and receiving, equipment handling, and maintaining a clean, safe, and organized lab environment. The technician will work closely with engineering, IT infrastructure, logistics, and facilities teams to ensure that lab equipment is properly received, tracked, deployed, stored, relocated, and shipped as required. The ideal candidate is hands-on, detail-oriented, and capable of managing physical lab operations efficiently in a fast-paced engineering environment. KEY RESPONSIBILITIES Racking and Stacking Rack and un-rack servers, network switches, storage devices, and other lab equipment. Install rack rails, mounting brackets, shelves, and related hardware. Perform physical installation and removal of equipment according to provided instructions and rack layouts. Connect and organize power cables, Ethernet cables, and fiber-optic cables as required. Assist with server relocations, rack reorganization, and lab hardware deployments. Inventory and Asset Management Maintain accurate inventory records for servers, switches, components, cables, and other lab equipment. Record equipment details, including asset tags, serial numbers, model numbers, quantities, and locations. Shipping and Receiving Receive incoming hardware shipments and verify items against purchase orders, packing slips, and delivery documentation. Inspect incoming equipment for visible damage and report discrepancies or missing items. Unpack, label, and register received hardware in the inventory system. Prepare servers, components, and other equipment for shipment, return, or relocation. Lab Cleanliness and Organization Maintain a clean, orderly, and safe engineering lab environment. Keep racks, workbenches, storage shelves, and equipment staging areas organized. Perform routine lab housekeeping, including removing packaging materials and disposing of waste according to lab procedures. Hardware Handling and General Lab Support Assist with hardware deployments, equipment relocations, and lab setup activities. Perform visual inspections of servers, boards, cables, and hardware components. Assist engineering teams with staging and organizing equipment for testing and validation. Work independently on assigned tasks and coordinate with cross-functional teams to complete requests on time. QUALIFICATIONS Education High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Electronics, or a related technical field preferred. Required Skills and Experience Hands-on experience installing, mounting, and removing servers, switches, and other hardware in equipment racks (racking and stacking). Experience tracking server hardware, components, cables, and lab assets while maintaining accurate inventory records. Experience with receiving, inspecting, documenting, labeling, packing, and shipping hardware and equipment. Ability to maintain a clean, organized, and safe lab environment, including proper cable management and equipment organization. Ability to safely handle IT equipment, follow established procedures, and coordinate effectively with engineering, logistics, and facilities teams. Technical Knowledge and Proficiencies Familiarity with server racks, rack rails, mounting hardware, and cable management accessories. Knowledge of servers, switches, storage devices, and other data center equipment. Experience using barcode scanners, asset tags, and inventory tracking systems. Familiarity with inventory management tools, spreadsheets, and asset management platforms such as GLPI. Knowledge of shipping and receiving documentation and package tracking systems. Basic understanding of Ethernet, fiber-optic, and power cables, as well as rack power distribution units (PDUs). Basic knowledge of server hardware components, including CPUs, memory, storage drives, and power supplies. Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses. Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed