49 jobs found

Job Description Job Description JOB TITLE: Manager, IP Network Services DIVISION: Buckeye Broadband DEPARTMENT: IP Services JOB SUMMARY: The Manager, IP Network Services, is responsible for the high-level success and overall day-to-day performance of the IP Network team. The Manager, IP Network Services is expected to understand the existing technical architecture, plus the overall technical vision for the IP-Data Network, and use it in overseeing the creation of executable plans and manageable timelines for each budget year. The Manager, IP Network Services, ensures projects and priorities align with the expectations of the relevant business units, maintains regular communication with project stakeholders, and ensures projects are completed on time and within budget. The Manager, IP Network Services coordinates activities for the IP Service department and manages operational events and outages. The Manager, IP Network Services reports directly to the Director, IP Services. Direct reports to the Manager, IP Network Services are: IP Network Services Engineer - I & II IP Operations Engineer - I & II The Manager, IP Network Services Interfaces with the following Key personnel: Buckeye Broadband Management team & staff, MaxxSouth management team & staff, Telesystem management team & staff, Equipment & Software vendors, and Large Enterprise Customers. ESSENTIAL JOB FUNCTIONS: The Manager, IP Network Services is accountable for the following functions for the business units served by Buckeye Broadband: Oversees the work of the IP Network Services team to ensure strict adherence to departmental standards for planned or unplanned project deliverables, project documentation, and project timelines based on existing priorities. Manages all IP Network Services project activity, allocates time, resources, and ensures that projects are completed on time and on budget. Manages both internal and external communication on all IP Network Services projects and ensures that all stakeholders are kept up to date on project status. Oversee schedules, sequences, and assignments for work activities, based on work priority and skill sets of personnel. Manage escalations into the IP Network Services team from other departments or divisions. Manages communication with various vendors/ manufacturers to ensure proper requisition of materials and supplies in support of planned projects. Monitors daily/weekly project KPI's and reports pertaining to active projects, resource allocations, and project timelines-this data is then used to maintain an understanding of where all projects stand with respect to planned completion. Communicates and ensures compliance with corporate, departmental or work policies, procedures, and service standards in conjunction with senior management. Manages the recruitment, interviewing, and selection of new employees for the IP Network team. Acquires and maintains a high-level, yet working knowledge of all equipment, systems, and software proposed or implemented by the department. Ensures that technical development for the IP Network Services team is aligned with departmental objectives and with industry standards. Participates in management on-call to give direction and provide input for the on-call engineer during outages or events. Handles executive escalations. Identifies gaps in employee skill sets and works to develop employees using both internal and external resources. Assist in building the Capital budget plan based on Business Unit direction, capacity growth & operational requirements, and departmental needs as part of the yearly budgeting process. Works with Lab R&D leadership to track lab activities relevant to IP Network Services projects and ensure alignment on priorities. Collaborates with HR, OD Specialist, and direct reports to develop and update an Individual Development Plan for continual improvement and personal accountability. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Behaves ethically and influences to do the same. Consistently follows policies, procedures, and guidelines of the organization. Establishes self as a credible and trustworthy source for employees. Establishes vertical and horizontal relationships to achieve work activities. Follows and enforces the Company's policies and procedures, including the EEO guidelines and safety, at all times. Performs any miscellaneous duties as needed. JOB REQUIREMENTS: Education and Experience Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree and Five (5+) Years of related network and system design experience OR Seven (7+) years related network and system design experience - Required Demonstrable Project Management and group communication experience - Required Working understanding of the design and implementation of Service Provider network models and concepts - Required Working understanding of Service Provider routing and switching protocols (BGP, IS-IS, MPLS, RSVP, EVPN, STP, etc.) - Required Working understanding of IPv4 and IPv6 addressing - Required Advanced understanding and practical experience in leveraging Project Management tools (MS Project, Smartsheet, etc.) - Required Working understanding of IP Network security concepts including Firewalls, NAT implementations, and VPN based technologies - Required Working understanding of carrier grade equipment and application of: DWDM Muxes, Routers, Switches, Firewalls, etc. - Required Advanced understanding of the Atlassian software suite (Confluence, JIRA, Service Desk, Etc.) - Highly Preferred Working understanding of Automation & Orchestration concepts and implementations - Required Working understanding of Service Provider/ MSO access technologies (CMTS, GPON, Active Ethernet, Etc.) and associated provisioning systems - Required Core Competencies: Agile - Embraces change, adaptable and flexible, and sense of urgency. Innovative - Uses critical thinking, creativity, continuous learning, and challenges the status quo. Customer Focused - External/Internal, creates the exceptional customer experience, demonstrates a sales and service mentality. Collaborative - Teamwork, proactive knowledge sharing, constructive conflict. Accountable - See it, Own it, Solve it, Do it hold each other accountable. Job Specific Competencies: Develop Employees - Coach, empower, engage, mentor, and teach. Deliver Results - Strategic planning and execution, makes decisions in the best interest of the Company, knows and responds to the business climate, and manages ambiguity. Displays Leadership - Role model, communicates vision, possesses emotional maturity, manages risks, resiliency, and business acumen. Displays Technical Expertise - Keeps technical skills current, effectively applies specialized knowledge and skills to perform work tasks, understands and masters the technical skills, knowledge, and tasks associated with job, and shares technical expertise with others. Skills: Demonstrates effective project and planning skills. Demonstrates ability to conduct large-audience presentations. Demonstrated ability to present complex solutions. Demonstrated ability to execute Structured Project Management. Demonstrated ability to bring projects/assignments to completion within required time frames. Other Requirements: Background record that meets Company standards. Reliable means of transportation at all times. Strictly maintains confidentiality of financial and/or other information acquired in the course of work discloses only when authorized unless legally obligated to do so. Valid driver's license and driving record that meets company standards at all times. PHYSICAL DEMANDS Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 50 lbs. is occasionally needed. WORKING CONDITIONS The Manager, IP Network Services is a full time, exempt position. The regular work hours are 8:00 a.m.-5:00 p.m., Monday - Friday. These hours may vary to accommodate the needs of the department. The Manager, IP Network Services reports to the Director, IP Services. The Manager, IP Network Services works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment. The Manager, IP Network Services is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver's license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their Manager. The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment click apply for full job details

Job Description Job Description Mid-Level Network Engineer THIS IS NOT A REMOTE POSITION Stafford, Virginia Minimal Travel Work arrangement: This position is fully on-site in Stafford, Virginia. Remote work is not available. Position Overview The Mid-Level Network Engineer designs, configures, secures, and sustains network infrastructure supporting Department of Defense tactical and enterprise environments. The engineer will implement routing, switching, firewall, virtual local area network, wireless, and network-management solutions; monitor performance and availability; troubleshoot complex connectivity issues; and maintain accurate technical documentation. Success requires independent technical judgment, disciplined configuration management, and close coordination with cybersecurity, systems engineering, operations, and program stakeholders. Role Priorities Deliver secure, resilient, and high-performing network services for mission and business operations. Maintain standardized configurations, accurate documentation, and strong change control across network environments. Identify and resolve performance, availability, interoperability, and security issues before they affect users or mission outcomes. Support modernization while maintaining compliance with approved Department of Defense cybersecurity and engineering requirements. Provide stakeholders with timely technical analysis, clear recommendations, and reliable status information. Key Responsibilities Network Engineering and Implementation Design, configure, test, and deploy network solutions using routers, switches, firewalls, virtual local area networks, wireless technologies, and associated services. Configure and manage dynamic routing protocols, switching features, access controls, network address translation, and segmentation for tactical and enterprise environments. Evaluate technical requirements, network dependencies, capacity constraints, and implementation risks; recommend practical solutions aligned with approved architectures. Operations, Security, and Troubleshooting Monitor network health, availability, utilization, and performance; investigate incidents and restore service within established priorities. Troubleshoot complex Layer 2 and Layer 3 connectivity, routing, switching, firewall, wireless, and interoperability issues using approved diagnostic tools. Implement network hardening, security controls, and remediation actions in accordance with approved Security Technical Implementation Guides and organizational policy. Support cryptographic devices and protocols used in defense network environments, coordinating with security specialists when escalation is required. Configuration Management and Collaboration Maintain network diagrams, configuration baselines, addressing plans, interface records, standard operating procedures, and implementation documentation. Use network monitoring and configuration-management tools to identify drift, support backups, control changes, and improve operational visibility. Participate in technical reviews, change-control boards, testing events, and implementation activities; document decisions, risks, and follow-up actions. Coordinate with cybersecurity, systems engineering, operations, vendors, and customer stakeholders to integrate solutions and resolve cross-functional impediments. Required Qualifications Education: Bachelor's Degree and 5+ years of experience OR Master's + 2 years Experience: 5+ years in varied network environments Certifications: Cisco Certified Network Associate (CCNA) Preferred Qualifications Experience with DoD STIG compliance and network hardening procedures Familiarity with NSA Type 1 encryption and HAIPE devices Experience with Software Defined Networking (SDN) in tactical environments Knowledge of MPLS, BGP, and advanced enterprise routing protocols Conditions of Employment U.S. citizenship is required. An active Department of Defense Secret security clearance is required. This position is contingent upon contract award. Candidate Profile The ideal candidate combines practical network engineering expertise with sound technical judgment, mission focus, and a disciplined approach to secure tactical communications. They apply a strong understanding of network topologies, dynamic routing protocols, advanced switching, firewalls, virtual local area network segmentation, configuration-management tools, and cryptographic protocols to design and sustain robust, resilient program networks. They deploy, manage, troubleshoot, and optimize tactical wireless and wired infrastructure; maintain clear and accurate network documentation; and translate operational and security requirements into reliable, supportable solutions for Department of Defense environments. Salary Range The anticipated base salary range for this position is $75,000-$110,000 annually. The final offer will depend on the candidate's qualifications, relevant experience, certifications, security-clearance status, and other job-related factors. Join a Top Workplace! Alexandria Insights, a Service-Disabled Veteran-Owned Small Business (SDVOSB), was recently named one of The Washington Post's Top 250 Workplaces in the Washington, D.C. Metro area-ranking out of 98 in the midsize company category! We are dedicated to helping our customers solve meaningful problems through the effective and efficient use of technology. If you're self-motivated, entrepreneurial, and hard-working, and you're looking to join a growing small company with big opportunities, we encourage you to apply. Submit your resume today and take the next step in your career with one of the region's top-ranked employers. Alexandria Insights is an EEO/AA/Disability/Veterans Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, marital status, veteran status, national origin, age, sexual orientation, disability, or any other legally protected status. We also provide reasonable accommodations for individuals who are unable to use the online system due to a disability. Powered by JazzHR ICR0Z1Bv6v

Job Description Job Description Role Summary YAS Networks is seeking a hands-on Technical Lead to own engineering delivery and operational quality across customer network and security environments. You will lead engineers and technicians, make sound technical decisions, and remain directly involved in complex troubleshooting, designs, migrations, and production changes. You will coordinate with operations and project management to turn customer requirements into clear engineering plans, assign work, and verify results. The role combines hands-on engineering with technical leadership across multiple customer environments, with accountability for safe changes, reliable service, and complete documentation. Key Responsibilities Technical ownership: Own technical delivery for assigned customer environments. Prioritize risks and escalations with operations, estimate engineering effort, assign work, and track technical dependencies through completion. Escalate resource constraints and major risks early, with clear options and recommendations. Team leadership: Delegate work, mentor engineers and technicians, conduct design and configuration reviews, and verify completed work. Establish technical standards, practical runbooks, and backup coverage across the team. Architecture and implementation: Lead campus, data center, WAN, wireless, and segmentation projects from discovery through handover. Produce designs, migration sequences, implementation plans, service validation criteria, and rollback procedures validated where practical. Network security: Own firewall policy, NAT, site-to-site and remote-access VPNs, high availability, and network access control. Review security changes for routing, identity, application, and business impacts. Incident leadership: Lead major network incidents, coordinate engineers and vendor TAC, maintain a timeline, and provide clear customer updates. Restore service safely, document root cause where established, and close corrective actions. Change quality: Own technical readiness reviews and recommend go or no-go decisions within the agreed approval process. Confirm peer review, backups, customer approval, rollback readiness, and post-change validation before closing changes. Operational improvement: Maintain usable diagrams, inventories, configuration backups, and monitoring. Track certificate expiry, software lifecycle, capacity, and recurring faults; prioritize corrective work and automate repeatable tasks with appropriate safeguards. Customer collaboration: Lead technical discussions, explain risks and options clearly, and provide timely incident and project updates. Support scopes of work, equipment selections, effort estimates, and assumptions; coordinate scope changes with project management before committing work. Required Qualifications 7+ years of hands-on enterprise network engineering experience, including proven technical leadership of engineers and delivery of production projects or managed services. Strong Cisco Catalyst and Nexus skills, including OSPF, BGP, VLANs, VRFs, STP, LACP, first-hop redundancy, and resilient campus and data center designs. Production experience with Cisco Secure Firewall FTD and FMC or cloud-delivered management: access policies, NAT order, VPNs, HA, upgrades, packet captures, and fault isolation. Working knowledge of enterprise wireless and network access control, including 802.1X, RADIUS, certificate-based authentication, and guest access. Ability to troubleshoot these services and coordinate with specialist engineers when needed. Ability to trace an application path across DNS, DHCP relay, switching, routing, firewalls, NAT, and VPNs using packet captures, logs, counters, and structured testing. Evidence of leading complex migrations and incidents, delegating effectively, reviewing other engineers' work, and communicating clearly with technical teams and customer leadership. Experience using network monitoring and logs to investigate service health, alongside strong documentation and change management habits. Ability to assess unfamiliar environments and prioritize remediation based on evidence and business impact. Ability to support scheduled maintenance windows, participate in an agreed escalation rotation, and attend customer sites as required. Preferred Qualifications CCNP Enterprise or Security, CCIE, or comparable demonstrated technical depth. Certifications strengthen an application but do not replace practical experience. Deeper experience with Cisco ISE, Catalyst 9800 wireless, SD-Access, LISP, Catalyst Center, TrustSec, SD-WAN, or migrations from legacy wireless platforms. Azure networking and hybrid connectivity; Nexus vPC or VXLAN/EVPN; and experience coordinating network dependencies with server, virtualization, storage, and cabling teams. MSP, higher education, healthcare, or other environments with strict availability requirements and multiple stakeholders. Python or Ansible automation, configuration management, and log analysis or SIEM tools such as Splunk. Experience with additional firewall vendors is also valuable. What Success Looks Like First 30 days: Assess assigned environments, meet customer and delivery teams, validate critical documentation and access, and establish a prioritized risk register and clear ownership. By 60 days: Lead engineering assignments and escalations for the agreed portfolio; apply consistent peer reviews, change plans, and handovers; and complete initial priority improvements. By 90 days: Demonstrate reliable delivery and team coverage, maintain current documentation, and report measurable progress against agreed baselines for change success, recurring incidents, corrective actions, and project acceptance.

Job Description Job Description Dexian Government Solutions is recruiting for a Senior Network Engineer to support our proposal effort at the DHA in San Antonio, TX. Description The Senior Network Engineer for CONUS supports the medical mission of the DoD and ensures that the highly complex and technical requirements related to the infrastructure are addressed. The Senior Network Engineer for Europe is a key personnel position, and identifies and resolves larger, more complex LAN/WLAN/WAN network problems and issues, researches network-level problems using network management tools, and is responsible for providing high-level installation, configuration, documentation, management, and troubleshooting of LAN/WLAN/WAN communication equipment for all DHA networked facilities within the European Region. Serves as the regional point of contact for network issues, configuration management, and communications interconnection, addressing, and multi-protocol routing and network management. Advises and consults with Government staff, agencies, and other contractor representatives involved with LAN/WLAN/WAN design, network implementation, network deployment, and network management to ensure the LAN/WLAN/WAN adequately supports the MHS mission and provides optimal performance. Interfaces with and leads Network Specialists and internal or external organizations to resolve LAN/WLAN/WAN issues. Required to resolve technical issues associated with network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools such as Orion SolarWinds, ARMIS, and Ansible. An understanding of Management Information Blocks (MIB) and MRTG is required to measure, plan, and execute methodologies that ensure high performance levels and minimum downtime. Responsible for the increasing levels of LAN/WLAN/WAN security in maintaining the LAN/WLAN-WAN barrier systems responsible for preventing unauthorized access to MTF systems. In order to meet these requirements, the Senior Network Engineer must be capable of establishing and configuring network firewalls, VPN devices, and Intrusion Detection Systems (IDS). Responsible for: Providing written recommendations to personnel in the field, whether a change to network-level operations or an enhancement to the network (tuning or upgrade), and documenting the change via a ticket, creating a written standard, or updating existing written standards in coordination with the NetMOD Network Standards Team. Studying vendor products to determine which components and configurations best meet the requirements of DoD and MTFs in the Europe region. Establishing and implementing LAN/WLAN/WAN procedures and standards to ensure compliance with DoD, DHA, and DHA European Regional Command objectives and policies. Communicating with key customers on the status of all network support requests. Continuously evaluating and resolving complex technical issues associated with network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools. Providing proactive input on policies and issues related to standardization, and developing and writing policies and procedures that identify best-practice solutions for LAN/WLAN/WAN operations. Defining and establishing minimum standards related to LAN/WLAN/WAN access and its impact on overall network operations. Leading and participating in other projects and support as the need arises. Must be able to communicate effectively with a broad audience, including Government officials, medical professionals, and highly specialized technical personnel, both verbally and in writing. Experience Requirements Mastery of standard networking protocols and technologies, such as TCP/IP, XDM, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP, RSTP, VRRP, Berkeley Internet Name Domain (BIND), EIGRP, BGP, OSPF, Point to Point Protocol (PPP), High-Level Data Link Control (HDLC), V.35, and RS-449, and a clear understanding of the 802.1d, 802.1q, 802.1w, 802.3, 802.5, 802.10, 802.11, 802.3u, 803.2, and 802.3z communications and Internet standards. Clear understanding of and direct experience with synchronous and asynchronous communications, Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, ATM, and other communications media in use by the DoD and DHA. Experience with various Optical Time Domain Reflectometers (OTDR), cable testers, network sniffers, and EIA/TIA cable standards and specifications. Mastery-level experience in routed, switched, and shared LAN environments operating current supported versions of Microsoft OS, Windows Active Directory, UNIX, and OpenVMS, and employing routers, switches, and terminal servers, as well as various local and long-haul WAN connectivity. Experience with DoD Health Care Information Systems is required. A range of assignments in technical tasks directly related to the Europe region area of responsibility. Expertise in Windows networks, Cisco Systems, and Orion SolarWinds. Experience with Zero Trust Architectures and Methodologies is desired. Ability to carry out the functions of all subordinate positions in this Labor Category, should the individual be tasked with traveling to any site covered by this contract. Education Requirements Bachelor's Degree in Computer Sciences, Engineering, a technical discipline, or a related field, and five (5) years of directly related experience; or successful completion of a certified Technical or Vocational School and ten (10) years of directly related experience gained through progressively higher levels of complexity. Clearance Requirements Active SECRET security level designation is required for this position. Certification Requirements Information Assurance Manager (IAM) Level III, or equivalent certification, per DoD 8570.01-M, "Information Assurance Workforce Improvement Program" (most recent version), in compliance with DoD Directive 8570.01. Cisco Certified Network Professional (CCNP) Certified Information Systems Security Professional (CISSP) Company Description Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch

Job Description Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Senior Network Engineer to join our Consulting team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country. The Senior Network Engineer provides senior-level operational ownership and Tier 3 engineering support for network, connectivity, wireless, security, optical, voice, and unified communications infrastructure. The role focuses on service restoration, complex troubleshooting, approved changes, platform health, escalation coordination, documentation, continuous improvement, and reliable delivery within the managed-services scope. The engineer works closely with iT1 service management, the dedicated Client Success Manager, client stakeholders, carriers, and technology vendors. Requirements Act as a Tier 3 subject-matter escalation point for complex incidents and service degradations. Perform alert validation, incident triage, service-restoration actions, incident remediation, problem management, root-cause analysis, post-incident reviews, known-error tracking, and corrective-action follow-up. Plan and implement approved standard, normal, and emergency changes with impact assessment, maintenance-window coordination, rollback planning, validation, closure documentation, and follow-up actions. Coordinate OS, firmware, and infrastructure patching activities within the approved scope, including planning, testing, rollout, validation, and vendor coordination. Provide remote break-fix and engineering support for routers, LAN and data center switches, firewalls, load balancers, network access control, Cisco ACI/APIC, WAN edge devices, VPN infrastructure, routing protocols, switching protocols, VLANs, segmentation, QoS, and high-availability pairs or clusters. Monitor, investigate, and improve infrastructure availability and performance using health, capacity, telemetry, configuration, threshold, log, interface, latency, jitter, packet-loss, redundancy, and failover indicators where supported. Troubleshoot and manage Cisco SD-WAN controllers, edge devices, overlays, tunnels, internet circuits, Starlink connectivity, and site-to-site or remote-access VPN services. Support wireless controllers and access-point infrastructure, including availability, registration, RF utilization indicators, authentication failures, roaming, interference, firmware status, configuration backup, security alerts, capacity, and coverage trends. Monitor and manage in-scope optical network nodes supporting dark-fiber connectivity, including interfaces, optical levels, span health, hardware alarms, environmental status, protection paths, protection switching, redundancy, utilization, and vendor escalation. Support voice and unified communications platforms including AudioCodes Routing Manager, One Voice Operations Center, Session Border Controllers, MediaPack gateways, SIP trunks, Cisco Webex Contact Center, and Microsoft Teams voice/Direct Routing integration. Maintain accurate HLD/LLD documentation, logical and physical diagrams, configuration records and backups, SOPs, runbooks, troubleshooting procedures, IPAM/DNS/DHCP records, inventories, monitoring definitions, change logs, and knowledge-base articles. Experience with operational platforms that may include LogicMonitor, Cisco Catalyst Center, Cisco ThousandEyes, NetBrain, SolarWinds, Cisco SD-WAN Manager, and the Client's ITSM platform. Provide technical input for recurring service reviews, including infrastructure health, incident and alert trends, capacity, performance, lifecycle concerns, risks, documentation currency, vendor cases, and continuous-improvement recommendations. Communicate clearly with the Client during incidents and escalations, maintain complete work notes and resolution records, validate restoration, and support knowledge transfer. JOB QUALIFICATION REQUIREMENTS Senior-level experience supporting large, distributed enterprise or public-sector network environments in a managed-services, NOC, infrastructure operations, or similar operational model. Demonstrated advanced troubleshooting across routing, switching, firewalls, VPN, wireless, SD-WAN, network segmentation, QoS, high availability, and network performance. Hands-on expertise with Cisco enterprise networking, including Catalyst, Nexus, ISR/ASR/Catalyst 8000, ACI/APIC, routing protocols such as BGP, OSPF, and EIGRP, and switching protocols such as Spanning Tree. Experience with Palo Alto, Cisco ASA/Firepower, and Meraki security or SD-WAN platforms. Experience with enterprise wireless controllers and access points, RF health indicators, authentication, roaming, interference analysis, capacity, coverage, and firmware lifecycle support. Ability to troubleshoot latency, jitter, packet loss, bandwidth saturation, interface errors, adjacency failures, tunnel health, route selection, failover, and cross-provider connectivity conditions. Experience with carrier and vendor case management, including evidence collection, coordinated testing, escalation tracking, stakeholder communication, restoration validation, and closure documentation. Familiarity with voice and UC infrastructure, including SIP, SBCs, gateways, Direct Routing, call setup, signaling, media paths, codec negotiation, call-quality indicators, and carrier trunks. Ability to use monitoring and management platforms, interpret telemetry and logs, correlate alarms, identify actionable conditions, and distinguish local, overlay, carrier, platform, and application-related causes. Working knowledge of ITIL-aligned incident, problem, change, configuration, capacity, knowledge, and vendor-management practices. Strong technical writing skills for diagrams, SOPs, runbooks, RCA/PIR documents, change records, knowledge articles, configuration records, and client-facing updates. Ability to work independently in a dedicated client role while collaborating effectively with service-desk, NOC, engineering, service-management, and client teams. Ability to participate in after-hours maintenance, major-incident response, or escalation coverage as required by the 24 x 7 service model. Must be eligible to work as a US-based iT1 employee and perform services remotely or locally as required. REQUIRED CERTIFICATIONS Cisco CCNP or higher Palo Alto Networks Certified Network Security Administrator (PCNSA) or comparable firewall certification. Cisco Certified Specialist credentials in enterprise core, advanced routing, SD-WAN, wireless, security, or data center technologies. Microsoft certification related to Teams voice, collaboration, or communications systems. PHYSICAL DEMANDS Sit at a computer for 8 hours per day Keyboarding for 8 hours per day Near Vision (working with small objects or reading small print) Speaking (communicating information to clients / coworkers) Hearing Requirements (In person speech, telephone, other sounds) Benefits Medical, dental, and vision benefits with highly subsidized premiums Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off 401(k) Plan with employer match

Job Description Job Description Mid-Level Network Engineer THIS IS NOT A REMOTE POSITION Stafford, Virginia Minimal Travel Work arrangement: This position is fully on-site in Stafford, Virginia. Remote work is not available. Position Overview The Mid-Level Network Engineer designs, configures, secures, and sustains network infrastructure supporting Department of Defense tactical and enterprise environments. The engineer will implement routing, switching, firewall, virtual local area network, wireless, and network-management solutions; monitor performance and availability; troubleshoot complex connectivity issues; and maintain accurate technical documentation. Success requires independent technical judgment, disciplined configuration management, and close coordination with cybersecurity, systems engineering, operations, and program stakeholders. Role Priorities Deliver secure, resilient, and high-performing network services for mission and business operations. Maintain standardized configurations, accurate documentation, and strong change control across network environments. Identify and resolve performance, availability, interoperability, and security issues before they affect users or mission outcomes. Support modernization while maintaining compliance with approved Department of Defense cybersecurity and engineering requirements. Provide stakeholders with timely technical analysis, clear recommendations, and reliable status information. Key Responsibilities Network Engineering and Implementation Design, configure, test, and deploy network solutions using routers, switches, firewalls, virtual local area networks, wireless technologies, and associated services. Configure and manage dynamic routing protocols, switching features, access controls, network address translation, and segmentation for tactical and enterprise environments. Evaluate technical requirements, network dependencies, capacity constraints, and implementation risks; recommend practical solutions aligned with approved architectures. Operations, Security, and Troubleshooting Monitor network health, availability, utilization, and performance; investigate incidents and restore service within established priorities. Troubleshoot complex Layer 2 and Layer 3 connectivity, routing, switching, firewall, wireless, and interoperability issues using approved diagnostic tools. Implement network hardening, security controls, and remediation actions in accordance with approved Security Technical Implementation Guides and organizational policy. Support cryptographic devices and protocols used in defense network environments, coordinating with security specialists when escalation is required. Configuration Management and Collaboration Maintain network diagrams, configuration baselines, addressing plans, interface records, standard operating procedures, and implementation documentation. Use network monitoring and configuration-management tools to identify drift, support backups, control changes, and improve operational visibility. Participate in technical reviews, change-control boards, testing events, and implementation activities; document decisions, risks, and follow-up actions. Coordinate with cybersecurity, systems engineering, operations, vendors, and customer stakeholders to integrate solutions and resolve cross-functional impediments. Required Qualifications Education: Bachelor's Degree and 5+ years of experience OR Master's + 2 years Experience: 5+ years in varied network environments Certifications: Cisco Certified Network Associate (CCNA) Preferred Qualifications Experience with DoD STIG compliance and network hardening procedures Familiarity with NSA Type 1 encryption and HAIPE devices Experience with Software Defined Networking (SDN) in tactical environments Knowledge of MPLS, BGP, and advanced enterprise routing protocols Conditions of Employment U.S. citizenship is required. An active Department of Defense Secret security clearance is required. This position is contingent upon contract award. Candidate Profile The ideal candidate combines practical network engineering expertise with sound technical judgment, mission focus, and a disciplined approach to secure tactical communications. They apply a strong understanding of network topologies, dynamic routing protocols, advanced switching, firewalls, virtual local area network segmentation, configuration-management tools, and cryptographic protocols to design and sustain robust, resilient program networks. They deploy, manage, troubleshoot, and optimize tactical wireless and wired infrastructure; maintain clear and accurate network documentation; and translate operational and security requirements into reliable, supportable solutions for Department of Defense environments. Salary Range The anticipated base salary range for this position is $75,000-$110,000 annually. The final offer will depend on the candidate's qualifications, relevant experience, certifications, security-clearance status, and other job-related factors. Join a Top Workplace! Alexandria Insights, a Service-Disabled Veteran-Owned Small Business (SDVOSB), was recently named one of The Washington Post's Top 250 Workplaces in the Washington, D.C. Metro area-ranking out of 98 in the midsize company category! We are dedicated to helping our customers solve meaningful problems through the effective and efficient use of technology. If you're self-motivated, entrepreneurial, and hard-working, and you're looking to join a growing small company with big opportunities, we encourage you to apply. Submit your resume today and take the next step in your career with one of the region's top-ranked employers. Alexandria Insights is an EEO/AA/Disability/Veterans Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, marital status, veteran status, national origin, age, sexual orientation, disability, or any other legally protected status. We also provide reasonable accommodations for individuals who are unable to use the online system due to a disability. Powered by JazzHR u9Z4h0Vo66

Job Description Job Description Join a people-first, flexible company that puts employees first. We're proud to be consistently named one of CNY's Best Places to Work and recognized by MSSP Alert as a 2025 Top 250 Managed Security Service Provider for the sixth consecutive year. Enjoy a balanced 37.5-hour work week, 100% employer-paid health insurance, an automatic 4% 401(k) contribution, and a culture that champions growth, learning, and work-life balance. We believe great work happens when you're supported-both on the job and beyond. Please Note: This is an in-person role based out of our Rome or Syracuse offices. You must live in Central NY to apply You must be legally authorized to work in the United States Job Title: Network Engineer - Professional Services Job Description Department: Services Reports To: VP of Strategy and Business Development Job Summary The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premise, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability. Essential Functions: Provide technical specifications for a quote or proposal and prepare accompanying material such as SoW. Act as SME to assist in interpreting customer requirements; speak with customers or prospects to understand their needs and communicate this information to the Account Executive. Network Management & Security: Administer Network and Security devices (Firewalls, Routers, Switches, Wireless Access Points, etc.) Work with internal teams to design, troubleshoot, and implement network designs Perform hardware replacements & software upgrades (Firmware, IOS updates, patches, blacklist IPs, etc.) Maintain network documentation for all clients along with monitoring and alerting Responsible for network performance management, tuning and capacity planning Other duties as assigned Implementing and managing MFA solutions VoIP Phone System Management: Manage and maintain Cisco Webex and Call Manager VoIP phone systems Perform VoIP phone systems patching and upgrades Tools and Automation: Setup, configuration and management of network monitoring and alerting Setup, configuration, and management of network monitoring and alerting Develop automation routines and scripts to streamline tasks (patching, reporting, configuration changes) Develop automated reports to provide metrics to other teams Research and strive to further improve existing automation where possible. Documentation & Standardization: Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure Maintain Documentation for network management tools and services Maintain change management records Operational and On-Call Duties: Ensure device configuration are update to say and accurate within inventory software Ensure device configuration are up to date and accurate within inventory software Complete daily, weekly, monthly infrastructure maintenance Monitor ticketing system to ensure issues are addressed and provide follow-through with customer until resolved Schedule and manage planned maintenance windows Develop Subject Matter Expertise in network management and operational best practices. Participate in the "After Hours On-Call Support" rotation Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades Other duties as assigned Required Qualifications: BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience CCNA Certification Minimum of 3 years' experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching Customer Service oriented, detail-focused, and ability to work under stressful situations Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers. Excellent organizational skills with ability to team with others to develop and deploy projects and solutions. Ability to obtain and maintain security clearances for our clients (if needed) Successful background check Hold a valid drivers' license and be able to commute to client locations Preferred Qualifications: Experience managing Cisco, Meraki, Fortinet, Ubiquiti, or other enterprise network devices Advanced certifications such as Cisco Certified Network Professional (CCNP) or higher Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.) Experience with network monitoring tools Experience with NextGen Firewalls (NGFW) Experience with Cisco Firepower Certification(s): CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred Fortinet Certified Professional (FCP) preferred Education: BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience

Job Description Job Description Description: St. Paul Academy and Summit School seeks candidates for the Network and Systems Specialist position. About St. Paul Academy and Summit School (SPA): SPA is a coeducational, non-sectarian, college-preparatory day school serving over 900 students in pre-kindergarten through grade 12. Located in St. Paul, Minnesota, SPA also draws students from Minneapolis and throughout the surrounding communities. Our three campuses are located approximately a mile apart in St. Paul, Minnesota. Our Goodrich Campus serves students in grades K-5, and our Randolph Campus serves students in grades 6-12. Our Prekindergarten is located on the campus of St. Catherine's University and serves children beginning at age 4. For additional information, please visit our website at . Status: Full-time (1.0 FTE), Exempt (12-month position) Location: St Paul, MN Department: Technology Salary: $70,000-$85,000 per year Position Description: Working with the Technology Department, the Network & Systems Specialist plays a critical role by supporting the daily operation, administration, maintenance, and security of St. Paul Academy and Summit School's technology infrastructure. The position helps manage the school's network, servers, wireless infrastructure, identity services, Mobile Device Management (MDM), assists with technology projects, supports cybersecurity initiatives, and serves as a point of escalation for technical issues. The Network and Systems Specialist is an on-site position that reports to the Director of Technology. Working hours are flexible and may require occasional evening and weekend work. Responsibilities: The successful candidate will demonstrate strong technical judgment, creative problem-solving, effective communication skills, a collaborative mindset, and a commitment to building sustainable technology services through documentation, planning, and knowledge sharing. Systems & Infrastructure Support Administer, monitor, maintain, and troubleshoot the school's wired and wireless network infrastructure. Configure, maintain, and support switches, routers, firewalls, wireless access points, and related network services. Assist with the administration of cloud platforms, including Google Workspace, Microsoft 365, Azure Active Directory, and related identity services. Manage enterprise server infrastructure, storage systems, virtualization platforms, and cloud-based services. Monitor system performance, availability, backups, and infrastructure health to ensure reliable operations. Assist with disaster recovery planning, backup validation, and business continuity initiatives. Maintain accurate documentation of infrastructure, configurations, procedures, and network diagrams. Endpoint Management & Security Support the administration of the school's Mobile Device Management (MDM) platforms, including enrollment, deployment, compliance monitoring, application management, and device lifecycle. Manage the configuration and deployment of macOS, iPadOS, ChromeOS, Windows, and other endpoint devices. Manage operating system updates, software deployments, endpoint security, and device compliance. Assist in implementing cybersecurity best practices, vulnerability remediation, endpoint protection, and identity security. Monitor security alerts and assist in responding to technology incidents as needed. Technology Operations & Service Delivery Serve as a technical escalation resource for the Technology Department. Troubleshoot network connectivity, authentication, infrastructure, and systems-related issues. Promote organizational resiliency by ensuring critical systems and processes are appropriately documented and understood by designated backup personnel Assist with supporting classroom technology, audiovisual systems, printers, and instructional technology infrastructure. Assist with the administration of the school's managed print environment and coordinate vendor support when necessary. Collaborate with other Technology Department staff to ensure timely and effective support services. Technology Infrastructure & Projects Participate in technology implementations, upgrades, migrations, and infrastructure projects. Assist with technology refresh planning, hardware evaluations, and lifecycle management. Participate in evaluating emerging technologies and recommend improvements to increase reliability, security, and operational efficiency. Assist with technology standards, documentation, policies, and operational procedures. Support technology needs for school events, meetings, and special programs. Perform other duties and responsibilities as assigned by the Director of Technology. Benefits: Benefits include a comprehensive health insurance plan through HealthPartners, Nice healthcare (a free virtual and in-person health plan), dental insurance, vision insurance, life and disability insurance, generous paid time off, and free lunch during the school year. The retirement plan is through TIAA and has a generous matching contribution. The School offers a robust program of professional development, career growth, and leadership opportunities. Tuition remission is also available for children of employees as well as complimentary before and after-school care. How to Apply: Interested candidates should submit a letter of interest, resume, and a list of references . To apply, please visit our website at SPA is committed to recruiting and supporting a diverse faculty and staff, and maintaining a workplace culture in which all are treated equitably. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience. Three or more years of experience supporting enterprise network and systems infrastructure. Experience administering Google Workspace, Microsoft 365, Azure Active Directory, or similar cloud platforms. Experience administering Mobile Device Management (MDM) platforms; Mosyle experience preferred. Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, and wireless networking. Experience supporting macOS, iOS, ChromeOS, Microsoft Windows, and enterprise endpoint management. Working knowledge of virtualization technologies, server administration, storage systems, and cloud services. Experience with cybersecurity best practices, endpoint security, identity management, and backup solutions. Ability to install, configure, maintain, and troubleshoot technology infrastructure and related hardware. Strong analytical, troubleshooting, project management, and customer service skills. Ability to communicate technical concepts effectively with both technical and non-technical audiences. Ability to perform the physical demands of the position, including standing, walking, bending, reaching, and lifting technology equipment weighing up to 50 pounds. Ability to prioritize multiple responsibilities while working collaboratively and independently. Personal Attributes Ability to collaborate closely as part of a team. Strong attention to detail, accuracy, and follow-through. Excellent analytical, troubleshooting, and problem-solving skills. Proficient in written and verbal communication, with a proven ability to engage effectively with a broad range of school community members. Ability to manage multiple priorities and projects simultaneously. Understanding of and commitment to the school's mission, goals, and objectives. Proactively seeks out ways to optimize workflows, drive innovation, and improve service delivery. Commitment to maintaining confidentiality and professionalism. Ability to work both independently and collaboratively in a team-oriented environment. Strong customer service orientation and commitment to providing responsive, professional support. Valid driver's license and ability to drive for responsibilities based on both campuses. Ability to adhere to attendance requirements. Ability to work in mechanical spaces and other areas where technology infrastructure is installed.

Job Description Job Description Title: Fiber Test Engineer 2(With OTDR) Location: Santa Clara, CA Duration: 12 Months contract Pay Range: $42 to $45 /hr. on W-2. This is a Fully Onsite position. Candidate must work on our W2. No third-party candidates. Reports To: Senior Program Manager Overview: The Datacenter Fiber Specialist will be responsible for ensuring the integrity, performance, and security of Microsoft's fiber optic network within datacenter operations. This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support critical deployments, fiber-related break-fix operations, and network expansion. The specialist will provide up to 40 hours per week of expertise during regular business hours, working collaboratively with Microsoft engineering teams, third-party fiber providers, and internal deployment teams to maintain optimal fiber network operations. Key Responsibilities: 1. Fiber Management & Maintenance " Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure. " Perform regular fiber inspections, cleaning, and testing to ensure operational integrity. " Educate and coach Microsoft full-time employees on fiber maintenance and best practices. " Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management. " Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity. " Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. " Manage vendor/partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations. " Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations. 2. Fiber Deployment & Testing " Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure. " Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations. " Ensure all fiber test equipment is calibrated and certified within the past 12 months. " Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams. " Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded). " Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers. 3. Data Center Hygiene & Compliance " Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization. " Perform remediation tasks such as cable management, labeling updates, and quality assurance measures. " Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage. " Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations. 4. Change Management & Troubleshooting " Support fiber-related change management activities, including testing and validation of network modifications. " Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities. " Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams. " Implement disaster recovery procedures for fiber-related incidents in enterprise environments. Required Qualifications: " High School Diploma or equivalent with 3 years of experience supporting fiber optic networks or large-scale deployments. " Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter. " Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance. " Experience in fiber optic splicing, testing, and documentation in field service environments. " Understanding of data center infrastructure, including servers, networking, and rack enclosures. " Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers. " Ability to read and interpret fiber optic maps, schematics, and test results. " Willingness to travel and respond to fiber-related issues as needed. Preferred Qualifications: " Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. " 10 years of experience in mission-critical fiber operations within large-scale environments. " 10 years of experience working with dark and lit fiber providers. " 10 years of experience in aerial and underground fiber delivery. " 5 years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance. " Expertise in fiber splicing, troubleshooting, and documentation. " Background in fiber network design, construction, and best practices. " Knowledge of fiber supply chain, asset management, and logistics. " IT service operations experience with ITIL, MOF, SLA/OLA frameworks. " Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.). About our Client: " Work with cutting-edge fiber optic technology in a world-class data center environment. " Be part of a team dedicated to building and maintaining high-performance fiber networks. " Gain hands-on experience with fiber network deployments, troubleshooting, and testing. " Collaborate with global engineering teams and industry experts. " Enjoy a fast-paced and rewarding career with opportunities for skill development. If you are a highly skilled Fiber Optic Engineer passionate about data center operations and fiber network performance, we encourage you to apply today! The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the AWS Controls Team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for innovating, deploying, optimizing, and maintaining the automation systems within the data centers. Automation systems consist of building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. The ideal candidate will possess a construction management, mechanical, electrical or technology background that enables them to undertake the challenges of sophisticated controls platforms and a demonstrated ability to think broadly and strategically in aligning building controls and automation with the larger objectives of the business. This role requires valid driver's license and travel domestically and internationally at least 25% of the time. Key job responsibilities • Manage scope of Building Management System (BMS) and Electrical Power Monitoring System (EPMS) for construction of AWS data centers. • Ensure data center controls are deployed in accordance with scope of work (SOW) and specifications. • Review and provide feedback on mechanical, electrical, and plumbing (MEP) drawings. • Develop controls bill of material (BOM). • Manage multiple stakeholder deliverables, requirements and navigate difficult situations. • Work under tight project timelines. • Financially manage both construction and service contracts. • Act in a project sponsor/lead capacity. • Provide vendor management. • Develop scope of work for site improvement projects. • Provide technical assistance and support to internal customers during life cycle of the data center. • Perform controls root cause analysis for service of controls for AWS data centers. • Schedule and supervise Quarterly maintenance for BMS and EPMS. • Review controls sequence of operation and provide feedback to design. • Participate in a global on-call schedule. • Grow in technical ability by learning a multitude of different automation platforms. • Develop building automation controls drawings and wiring diagrams. • Size controls valves and damper actuators and select controls devices. • Develop and modify control logic programming. • Develop and modify graphical user interface. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. - 5+ years with industrial controls in critical environment (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.) PREFERRED QUALIFICATIONS - MS in Engineering (Mechanical, Electrical, Chemical, Controls/Automation) - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. • Experience designing data centers or critical MEP infrastructure - Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, GA, JACKSON - 111 100.00 USD annually

Job Description Job Description ︎ Job Details: • Job Title: Cloud Service Delivery Manager • Working Location: NY • Working style: Hybrid • Employment Type: Permanent/Full-time • Salary: DOE (100-140K per yr.) + Full Benefits • Language: English & Japanese (preferred) ︎ What will you do: Our client is looking for an experienced Microsoft Cloud Managed Services Manager to oversee the delivery and continuous improvement of Microsoft cloud services. In this role, you will manage services across Microsoft Entra ID, Microsoft 365, and Microsoft Intune while working closely with customers, technical teams, security specialists, and external partners. This is an excellent opportunity for an IT service management professional who enjoys leading teams, building strong customer relationships, improving service quality, and managing projects in a dynamic cloud services environment. 1. Managed Services & Service Delivery Service Leadership & Customer Management Oversee service quality and performance across Microsoft cloud platforms. Serve as the primary contact for service-related matters and maintain strong customer relationships. Manage customer expectations, priorities, and service escalations. Lead regular service reviews and communicate performance results, risks, and improvement plans. Incident & Risk Management Coordinate major incidents and escalations to ensure timely resolution. Manage production changes, including assessment, approval, communication, implementation, and documentation. Identify operational, security, and capacity risks and coordinate mitigation efforts. Work with security teams, Microsoft Support, and third-party vendors to resolve complex issues. Service Governance & Improvement Monitor SLAs, KPIs, and overall service performance. Prepare service reports and maintain operational procedures and documentation. Identify recurring issues and implement process improvements and automation. Maintain runbooks, escalation procedures, and appropriate support coverage. Monitor workloads, resource utilization, and operational costs. Review and maintain the scope of managed service offerings. 2. Project Management Manage projects from planning through completion, ensuring delivery on time, within budget, and within scope. Define project objectives, deliverables, timelines, and resource requirements. Coordinate cross-functional teams and allocate resources effectively. Track project progress, manage risks, and resolve issues. Oversee quality assurance and change control. Provide regular project updates and recommendations to stakeholders. Required Skills & Competencies Service Leadership: Experience managing IT services and coordinating technical support teams. Customer Management: Ability to build strong customer relationships and manage expectations. Service Governance: Knowledge of SLAs, KPIs, incident management, change management, and continuous improvement. Problem-Solving: Ability to assess issues, prioritize actions, and drive effective resolutions. Communication: Strong verbal and written communication skills, including the ability to explain technical matters to business stakeholders. Collaboration: Ability to work effectively with engineering, service desk, security, project, and vendor teams. Commercial Awareness: Understanding of resource utilization, service costs, and operational efficiency. Japanese Language Skills: Preferred. Technical Knowledge Candidates should have working knowledge of: Microsoft Entra ID: Identity lifecycle management, MFA, SSPR, Conditional Access, and authentication. Microsoft Intune: Device enrollment, compliance policies, security configurations, and application deployment. Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, licensing, and service health. Cloud Security: Zero Trust, least privilege, identity security, device compliance, and privileged access management. IT Service Management: Incident, Request, Problem, Change, Service Level, and Knowledge Management. ITSM Tools: ServiceNow, Jira Service Management, Zendesk, or similar platforms. Reporting & Documentation: Service performance analysis, operational reporting, runbooks, and process documentation. Microsoft Office: Excel, PowerPoint, Teams, and SharePoint. ︎ Required Qualifications & Skills: 5-8+ years of experience in IT service management, managed services, cloud operations, infrastructure services, or a related field. 3+ years of experience in a customer-facing leadership role, such as Service Manager, Service Delivery Manager, or Managed Services Manager. Experience managing or supporting Microsoft 365, Entra ID, Intune, or related Microsoft cloud services. Experience coordinating Service Desk/L1, L2/L3 engineering, Security/SOC, and external vendors. Proven experience managing customer escalations, major incidents, SLAs/KPIs, and service improvement initiatives. A bachelor's degree in IT, Computer Science, Information Systems, Business Administration, or a related field, or equivalent professional experience. Preferred Experience working for a managed service provider (MSP), consulting firm, systems integrator (SI), or customer-facing IT services organization. Experience with service budgeting, resource planning, cost management, or profitability. ITIL Foundation or higher certification. Microsoft certifications in Microsoft 365, Entra ID, Intune, Azure, or Security. PMP, ITIL, or other relevant project or service management certifications. Japanese language proficiency. Powered by JazzHR raITQxZ3PG

Position Summary As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties. As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services. The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true. Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a visionary leader with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a leader in recruiting, developing, and retaining technical talent on high performing teams is required. The incumbent is a proven thought leader, a consensus builder, and an integrator of people, processes, and technology. Specific Job Summary The Salesforce Engineering Manager is responsible for the design and implementation of applications and enhancements that support Marriott Vacations Worldwide (MVW). Collaborates with MVW's Global Technology (GT) functional teams to design, promote, and deliver innovative solutions using various Salesforce technologies. Collaborates with vendors and managed service provider (MSP) partners for projects and processes. Provides level 3 incident and service request support. Guides level 1 and level 2 associates and MSP representatives. Expected Contributions Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes. participating in setting department operating plans. achieving results against budget within scope of responsibility. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate. Specific Expected Contributions Partners with Business Analysts and Architects to understand the desired new features or business capabilities needed. Translates business requirements and architectural direction documents into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (coded) by the supplier. Works with others to review/develop supplier bids and proposed work orders. Reviews technical designs from the supplier or develops solution engineering documents as needed. Provides oversight and approval of supplier developed designs and test plans. Works closely with Project Delivery roles to establish overall project management measures and delivery requirements. Reviews supplier work product to ensure alignment to approved design specifications and that delivered solution aligns to MVW policy and MVW Application Development best practices. As needed, provides advanced support (level 3) during production incidents to reduce the outage and shares knowledge with Supplier to allow Supplier to resolve future issues independently. Contributes to MVW Best Practices Library by creating or enhancing standards. Performs other similar duties as assigned. Candidate Profile Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required. Specific Candidate Profile Education Bachelor's degree in information technology or related discipline or equivalent work experience. Certifications Preferred Salesforce Admin and Platform Dev I/II Certifications preferred. Additional Certifications such as Salesforce Service Coud Consultant, Sales Cloud Consultant, Experience Cloud Consultant, AI Associate/Specialist, CPQ Specialist, Advanced Admin, Platform App Builder, or Field Service Lightning Consultant Certifications are a plus. Experience 7-9 years of design and delivery of Salesforce solutions within business organizations across multiple product lines and multiple countries and jurisdictions. Progressive experience with designing, delivering, and extending enterprise scale Salesforce applications. Significant experience operating in a globally sourced operating model leveraging suppliers for Application Development services. Experiencing using applications such as Atlassian Jira. Skills/Attributes Analytical and Strategic Thinking Analytical Skills: Proactively identify and address potential risks or issues related to Salesforce applications and propose appropriate solutions. Technical Extensive knowledge and experience with Salesforce CRM Core is required. Experience with Experience Cloud, Revenue Cloud, Field Service, and/or CDP is ideal. Experience with Heroku Connect, Chargent Payments, and/or OwnBackup is a plus. Familiar with the full software development lifecycle. Experience designing and writing code using Lightning, Apex, Visual Force, SOQL/SOSL, and Javascript. Experience with Salesforce Integration design and development, including Events, SOAP / REST / Bulk APIs, Canvasing, Authentication, etc. Proficiency in debugging and troubleshooting Salesforce applications to identify and resolve issues effectively. Experience working with and utilizing DevOps practices. Copado Enterprise experience is ideal. Experience with SFDX is desirable. Experience with Salesforce Managed Packages. Experience with Salesforce administration. Experience using Splunk is a plus. Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to Salesforce applications. Project Management Skills Requirement Analysis: Skills in gathering and analyzing business requirements to tailor Salesforce solutions to meet organizational needs. Planning and Execution: Ability to plan, execute, and deliver Salesforce solutions, ensuring they are completed on time, within budget while meeting technical and quality requirements. Interpersonal Skills Communication: Proven verbal and written communication skills to convey technical concepts etc. with non-technical stakeholders in easy-to-understand ways. Customer Focus: Commitment to a strong customer service orientation to understand and address client needs effectively. Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. Leadership Courage: Ability to lead and motivate teams, driving successful implementation and adoption of Salesforce solutions. Additional Attributes Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure. Curiosity and Continuous Learning: Commitment to staying updated with the latest Salesforce features, updates, and best practices. Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate. Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Description Job Description Job Code L3026IT Department Name IT Infrastructure Reports To Senior Manager, Information Technology FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the direction of the Senior Manager, Information Technology, the Telecommunications Specialist supports the organization's voice, collaboration, and contact center platforms, including Cisco UCCX during transition, Microsoft Dynamics Contact Center, Genesys Cloud CX, Microsoft Teams Calling, and related telephony services. The role handles provisioning, troubleshooting, monitoring, vendor coordination, documentation, and operational support to maintain reliable communications as legacy systems transition to cloud-based platforms and managed carrier services Essential Duties and Responsibilities: Maintain business telephony systems, including phones, softphones, voicemail, call routing, and voice-related service requests. Provide operational support for contact center platforms including Cisco UCCX/Finesse during transition, Microsoft Dynamics Contact Center, and Genesys Cloud CX. Support contact center users with login issues, queue assignments, call handling, and related service requests. Perform user provisioning activities including moves, adds, changes, and deletions (MACDs) for telephony and contact center platforms. Coordinate with carriers, managed service providers, and vendors on service requests, troubleshooting, equipment replacement, and escalations. Assist with call flow validation, queue configuration updates, phone setup, and testing activities related to voice and contact center systems. Monitor system alerts, dashboards, and notifications related to voice and contact center services and escalate issues as appropriate. Assist in troubleshooting call quality issues including poor audio quality, dropped calls, latency, and connectivity issues by collecting logs, metrics, and related information. Administer Microsoft Teams Calling and related voice services, including user configuration, number assignment, call policies, voicemail, call routing, and troubleshooting. Support cloud-based communication and collaboration services including Microsoft Teams telephony integrations and related voice services. Track incidents, requests, and changes within the IT service management system and ensure requests are properly documented and followed through to resolution. Maintain telephony and contact center documentation, including configurations, procedures, inventory, and support processes. Assist with routine maintenance, testing, validation, and operational readiness activities for voice and contact center platforms. Support onboarding and offboarding activities related to telephony devices, contact center users, voicemail, and related communication services. Coordinate and communicate with Infrastructure, IT Support Team, vendors, and business stakeholders regarding service issues, outages, planned maintenance, and support activities. Assist the IT Support Team as needed and deliver excellent customer service to end users. Learn and support modern cloud-based communication and contact center technologies utilized by the organization. Perform other related duties as assigned. Provide support after hours, on weekends, and through on-call rotation as required. Qualifications (Competencies): Minimum 2-5 years of experience in IT technical support, telecommunications support, unified communications, or contact center operations. Experience supporting enterprise voice and VoIP environments including phones, voicemail, softphones, and call routing. Exposure to Cisco telephony and contact center technologies such as Cisco Call Manager, UCCX, and Finesse preferred. Experience administering Microsoft Teams Calling or similar cloud voice platforms, including user provisioning, number assignment, policies, voicemail, and call routing, preferred. Basic understanding of VoIP, SIP, telephony concepts, and call routing fundamentals. Experience working with IT ticketing systems and IT service management processes. Experience coordinating with telecommunications carriers, vendors, and managed service providers for support requests and issue resolution. Familiarity with Microsoft 365 environments and related collaboration technologies. Basic understanding of network concepts affecting voice quality including latency, jitter, and packet loss. Ability to troubleshoot technical issues, collect relevant diagnostic information, and escalate appropriately. Strong customer service skills with the ability to communicate effectively with technical and nontechnical users. Ability to multitask, prioritize work, and manage multiple requests in a fast-paced environment. Strong organizational, analytical, and documentation skills. Ability to work independently and collaboratively with Infrastructure, Help Desk, vendors, and business stakeholders.

Job Description Job Description Title: Fiber Test Engineer 2(With OTDR) Location: Atlanta, GA Duration: 12 Months contract with Possibility for extension Pay Rate Range: $38/hr. on W-2. This is a Fully Onsite position. Candidate must work on our W2. No third-party candidates. Reports To: Senior Program Manager Overview: The Datacenter Fiber Specialist will be responsible for ensuring the integrity, performance, and security of Microsoft's fiber optic network within datacenter operations. This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support critical deployments, fiber-related break-fix operations, and network expansion. The specialist will provide up to 40 hours per week of expertise during regular business hours, working collaboratively with Microsoft engineering teams, third-party fiber providers, and internal deployment teams to maintain optimal fiber network operations. Key Responsibilities: 1. Fiber Management & Maintenance " Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure. " Perform regular fiber inspections, cleaning, and testing to ensure operational integrity. " Educate and coach Microsoft full-time employees on fiber maintenance and best practices. " Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management. " Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity. " Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. " Manage vendor/partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations. " Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations. 2. Fiber Deployment & Testing " Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure. " Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations. " Ensure all fiber test equipment is calibrated and certified within the past 12 months. " Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams. " Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded). " Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers. 3. Data Center Hygiene & Compliance " Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization. " Perform remediation tasks such as cable management, labeling updates, and quality assurance measures. " Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage. " Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations. 4. Change Management & Troubleshooting " Support fiber-related change management activities, including testing and validation of network modifications. " Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities. " Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams. " Implement disaster recovery procedures for fiber-related incidents in enterprise environments. Required Qualifications: " High School Diploma or equivalent with 3 years of experience supporting fiber optic networks or large-scale deployments. " Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter. " Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance. " Experience in fiber optic splicing, testing, and documentation in field service environments. " Understanding of data center infrastructure, including servers, networking, and rack enclosures. " Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers. " Ability to read and interpret fiber optic maps, schematics, and test results. " Willingness to travel and respond to fiber-related issues as needed. Preferred Qualifications: " Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. " 10 years of experience in mission-critical fiber operations within large-scale environments. " 10 years of experience working with dark and lit fiber providers. " 10 years of experience in aerial and underground fiber delivery. " 5 years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance. " Expertise in fiber splicing, troubleshooting, and documentation. " Background in fiber network design, construction, and best practices. " Knowledge of fiber supply chain, asset management, and logistics. " IT service operations experience with ITIL, MOF, SLA/OLA frameworks. " Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.). About our Client: " Work with cutting-edge fiber optic technology in a world-class data center environment. " Be part of a team dedicated to building and maintaining high-performance fiber networks. " Gain hands-on experience with fiber network deployments, troubleshooting, and testing. " Collaborate with global engineering teams and industry experts. " Enjoy a fast-paced and rewarding career with opportunities for skill development. If you are a highly skilled Fiber Optic Engineer passionate about data center operations and fiber network performance, we encourage you to apply today! The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

Job Description Job Description About NDi: Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply. Job Description: We are seeking a Voice Operations Specialist to support the day-to-day operations, maintenance, modernization, and continuous improvement of a large-scale enterprise telecommunications environment. This position is responsible for ensuring the availability, reliability, performance, and security of enterprise voice services supporting mission-critical operations. The successful candidate will serve as a senior technical resource responsible for operational support, incident response, service restoration, lifecycle management, technology refresh activities, change management, asset tracking, and performance reporting. This role is focused on operational excellence and service delivery within a complex enterprise voice environment and requires extensive experience managing production telecommunications systems. The ideal candidate possesses strong troubleshooting capabilities, broad experience supporting enterprise telephony platforms, excellent customer engagement skills, and the ability to work across technical, operational, and cybersecurity teams to maintain highly available communication services. Requirements: U.S. Citizenship is required Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph. This position is onsite 5/days a week in Huntsville, Alabama Occasional Travel may be required Qualifications and Experience: Bachelor's Degree in Information Systems, Telecommunications, Computer Science, Engineering, or related technical field. Equivalent experience may be substituted for education. Minimum eight (8) years of experience supporting enterprise telecommunications, voice, VoIP, contact center, or unified communications environments. Experience supporting large-scale production voice platforms with responsibility for operations, maintenance, incident response, and service delivery. Experience supporting enterprise telephony solutions such as Cisco Unified Communications Manager (CUCM), Cisco Voice, Cisco Webex Calling, Mitel, NEC, Microsoft Teams Phone, or comparable enterprise telecommunications platforms. Experience supporting SIP-based communications environments, voice gateways, call routing technologies, session border controllers (SBCs), and VoIP infrastructure. Experience providing Tier 2 and Tier 3 operational support and troubleshooting. Experience supporting environments governed by service level agreements (SLAs), incident management processes, and operational performance metrics. Experience utilizing IT Service Management (ITSM) and ticketing platforms. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Preferred Qualifications: Experience supporting Microsoft Teams Phone, Direct Routing, Operator Connect, or other cloud-based telephony solutions. Experience supporting enterprise telecommunications modernization or migration initiatives. ITIL Foundation Certification. Experience supporting Federal Government or highly regulated environments. Familiarity with NIST, RMF, FISMA, STIGs, or other cybersecurity compliance frameworks. Experience supporting geographically dispersed telecommunications infrastructures. Key Responsibilities Voice Operations & Maintenance: Perform day-to-day operational support and maintenance of enterprise telecommunications and voice infrastructure. Ensure the availability, reliability, and performance of voice and unified communications services. Monitor system health and proactively identify service degradation, outages, and operational risks. Maintain operational procedures, support documentation, and standard operating procedures. Incident Management & Service Restoration: Provide Tier 2 and Tier 3 support for telecommunications incidents and service disruptions. Troubleshoot complex issues involving VoIP systems, SIP services, call routing, voice gateways, and telecommunications infrastructure. Coordinate issue resolution across technical teams, vendors, and service providers. Perform root cause analysis and implement corrective actions to prevent recurring incidents. Support after-hours maintenance windows and critical incident response activities as required. Change & Configuration Management: Develop and execute implementation, testing, validation, and rollback plans for infrastructure changes. Participate in enterprise change management and configuration control processes. Maintain accurate configuration documentation and system inventories. Support software upgrades, firmware updates, system maintenance, and technology refresh initiatives. Operational Reporting & Performance Management: Develop and maintain operational dashboards, reports, and service metrics. Track incidents, outages, SLA performance, system availability, and operational trends. Prepare recurring and ad hoc status reports for management and stakeholders. Analyze operational performance data and recommend service improvements. Asset & Lifecycle Management: Support telecommunications hardware, software, licensing, and inventory management activities. Maintain accurate asset records and lifecycle tracking information. Assist with capacity planning, technology refresh initiatives, and replacement planning. Coordinate with vendors and suppliers regarding support agreements, licensing, and service delivery. Security & Compliance: Support patch management, vulnerability remediation, and cybersecurity compliance initiatives. Assist with audits, security assessments, and accreditation activities. Ensure telecommunications systems operate in accordance with organizational security policies and operational standards. Support implementation of corrective actions resulting from security findings or operational reviews. Customer & Stakeholder Support: Provide technical guidance and support to customers and stakeholders. Coordinate service requests, moves, adds, changes, and operational support activities. Support communications and outreach efforts related to voice services and planned maintenance activities. Foster strong working relationships across operational, engineering, cybersecurity, and program management teams. Compensation and Benefits: At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job. Veterans First Commitment: As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization. Our Commitment: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!

Job Description Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Position Overview The Access Management Integration Lead connects our credential data to the access control systems we don't manage, such as landlord and base-building systems for lobbies, turnstiles and elevators at offices worldwide. You'll design how badge and visitor data moves from our systems into theirs. You'll guide property management teams on card formats, reader settings and integration options, and support the middleware that automates those data flows. You'll also make sure each integration respects regional identity and privacy requirements. The ideal candidate brings deep experience in physical security technology and access management. They understand credential technology end to end, from how a card is encoded to how different access control systems read it. They're comfortable advising building teams that sit outside our organization. Hybrid from Seattle, SF, NYC DC Key Responsibilities Credential and third-party system integration Lead integrations between our access control platform and third-party systems we don't manage, including landlord, tenant and base-building systems (turnstiles, elevators, perimeter doors). Assess each new site's building system, choose the right integration path (API, middleware or managed file transfer), and document the result. Consult with property management teams on adding our badge data to their systems. Provide the required fields, formats and testing steps. Run acceptance testing before each office opens, using test credentials and on-site walkthroughs to confirm that every path of travel works. Card formats and credential technology Serve as the subject matter expert on card formats (for example 26-bit, 32-bit CSN, 35/37-bit corporate formats), facility codes and credential encoding. Manage reader configuration and compatibility across vendors, including multi-technology readers, configuration cards, encryption keys and secure reader protocols (OSDP). Evaluate credential technologies (such as iCLASS/Seos, MIFARE DESFire and mobile credentials) for compatibility with building systems in each region. Coordinate format registration and card orders with card manufacturers, and keep format records current. Middleware and automation Support middleware integrations that automate cardholder data flows from our identity sources (HR system, identity provider, access control platform) to third-party systems. Define data mappings, sync schedules and error handling. Monitor sync health, and resolve failures before they affect employees. Partner with IT, Engineering and integration vendors on new connectors, and reduce manual imports wherever possible. Visitor management integrations Lead integrations between our visitor management system and building visitor systems, so guests can be pre-registered and receive building access smoothly. Set standards for visitor data sharing, temporary credentials and host notifications across sites. Identity data, privacy and compliance Apply regional privacy requirements to every integration. These include GDPR and UK GDPR, CCPA/CPRA, Japan's APPI, Korea's PIPA, Singapore's PDPA and India's DPDP Act. Share only the minimum data each building needs. Define how long third parties may keep it, and confirm it's deleted when access ends. Work with Privacy, Legal and InfoSec on data-sharing agreements, security reviews of third-party systems and cross-border data transfers. Make sure access is revoked on time in third-party systems when employees or contractors leave, and support access reviews and audit evidence for physical access controls. Operations, escalation and leadership Serve as the escalation point for integration-related access issues, such as badges that fail at building turnstiles or elevators. Lead root-cause analysis and follow through on fixes with property teams. Write integration standards, runbooks and a repeatable onboarding playbook for new sites. Train and mentor Access Management team members on credential formats, troubleshooting and integration processes. Track integration health through metrics such as sync success rate, time-to-access for new hires and revocation timeliness. Qualifications 6+ years of experience in physical security access control, including 3+ years designing or supporting integrations between access control systems. Deep knowledge of card formats, facility codes, credential encoding and reader configuration across manufacturers. Hands-on experience with enterprise access control platforms, such as Genetec Security Center, C CURE 9000, Lenel OnGuard, Kastle, Brivo or Salto. Experience integrating badge data with landlord or base-building systems, such as turnstiles and elevator destination dispatch. Working knowledge of integration methods, including APIs, middleware platforms, managed file transfer and data mapping. Understanding of how identity data flows from HR systems and identity providers into physical access control. Working knowledge of global privacy requirements for identity and credential data. Strong consulting skills, with the ability to guide external property teams toward a technical outcome. Clear technical writing for standards, runbooks and integration specifications. Preferred Qualifications Experience deploying mobile credentials (such as Apple Wallet employee badges or HID Mobile Access). Experience with visitor management platforms and their building integrations. Experience supporting a multi-region portfolio across North America, Europe and Asia-Pacific. Familiarity with audit requirements for physical access controls Relevant certifications, such as ASIS Physical Security Professional (PSP), IAPP CIPP or manufacturer certifications Role Requirements Travel Up to 25% travel to sites in North America, Europe and Asia-Pacific, mainly for new office openings, building walkthroughs and integration testing. Valid passport required. Compensation Estimated Pay Range: $108000.00 - $135000.00 USD/yr Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job Description Job Description Dexian Government Solutions is seeking a Telecommunications Specialist III to support our EPA BSMD proposal effort. This position serves as the service area lead for voice telecommunications, neutral host in-building wireless and Distributed Antenna Systems (DAS), and audiovisual/video teleconferencing (A/V/VTC) services. The Telecommunications Specialist III provides technical leadership and hands-on support for the design, installation, configuration, testing, operation, maintenance, and documentation of communications systems. The role coordinates with Government stakeholders, enterprise service providers, carriers, vendors, and other technical teams to maintain reliable services and deliver approved system improvements. Job DutiesTechnical Leadership and Service Coordination Lead daily service area activities, coordinate dependencies across technical teams, and support staffing coverage, knowledge transfer, and cross-training. Review customer requirements and recommend changes to communications architecture, equipment, and service delivery. Coordinate change planning, maintenance activities, and escalations with Government representatives, Technical Account Managers, enterprise providers, and supporting contractors. Maintain compliance with customer, agency, industry, security, and privacy standards. Configure operating systems and security patches for supported host and distributed communications systems and implement incident response procedures within assigned authority. Voice Telecommunications Plan and coordinate installation, maintenance, repair, upgrades, configuration, operation, and documentation of delegated voice, fax, telephone switch, voicemail, and interconnect services. Perform authorized moves, additions, changes, troubleshooting, and service-location documentation. Install, program, and maintain common telecommunications equipment, including analog phones, fax machines, overhead paging systems, alarm and monitoring circuits, and special-purpose circuits. Support telecommunications connectivity for health and safety systems, including Area of Rescue Assistance devices and designated analog phones. Restore dial-tone connectivity for outdoor duress stations and elevator emergency communication devices when required. Coordinate circuit orders, service activation, number porting, repairs, and escalations with carriers and enterprise service providers. Maintain inventories of lines, extensions, devices, voicemail boxes, trunks, circuits, and demarcation points. Use EPA's eBusiness application for authorized order processing, project management, and billing documentation. Route enterprise-managed functions, including designated softphone, voicemail, handset, and Avaya G450 activities, through the appropriate enterprise team unless expressly delegated. Coordinate with the managed services contractor for enterprise voice systems (for example, ACM and AAM hosted at RTP), submit higher-tier tickets or work requests as required, and perform local programming and administration of delegated gateways and phones through approved web portals and processes. Distributed Antenna Systems and In Building Wireless Inspect and test DAS equipment, campus distribution systems, antennas, connectors, and supporting uninterruptible power supplies. Perform carrier signal-strength checks, visual inspections, interference and loss isolation, and final coverage assessments. At Cincinnati, identify deficiencies and coordinate Government escalation to the outside neutral host vendor. At Research Triangle Park, install, integrate, test, maintain, and optimize authorized DAS equipment and supporting infrastructure, complying with applicable codes and manufacturer requirements. Maintain an RTP received signal strength indicator (RSSI) greater than 85 dBm across approximately 95% of the covered receiving area. Prepare annual campus heat-map overlays, post-activation coverage plots, preventive maintenance records, and service-restoration verification. Develop requested installation, upgrade, and expansion recommendations, including engineering requirements and project implementation approaches. Begin additional neutral host work only after receiving written Government technical direction. Audiovisual and Video Teleconferencing Provide end-to-end support for designated A/V and VTC rooms, including endpoints, codecs, digital signal processors, microphones, speakers, cameras, displays, projectors, control processors, and scheduling panels. Consult with customers and engineer, install, configure, program, test, and troubleshoot VTC solutions and associated equipment; coordinate with external VTC integrators and manufacturers when directed, and apply approved device naming, addressing, and labeling conventions. Prepare design packages containing scaled room layouts, signal-flow and network diagrams, rack elevations, equipment locations, bills of materials, power and heat-load summaries, cable schedules, and facility modification cost estimates. Apply documented quality assurance and quality control procedures, including peer reviews, design checklists, commissioning plans, and acceptance testing; maintain evidence of QA/QC adherence for each project. Install, relocate, remove, and document VTC endpoints and peripherals; maintain room-level configuration baselines and equipment inventories. Facilitate virtual meetings, conferences, and events through pre-event testing, run-sheet preparation, user assistance, onsite monitoring when directed, and timely troubleshooting. Train users and maintain operating procedures, training guides, and version-controlled as-built drawings. Coordinate enterprise conferencing, call-control, network quality-of-service, and identity integration issues with the responsible enterprise teams. Recommend Government-approved improvements to reliability, usability, accessibility, monitoring, firmware management, lifecycle planning, and RF/acoustic performance. Change Management Documentation and Reporting Track incidents, requests, and service activities in the designated IT service management tool. Execute approved changes within established maintenance windows using tested rollback plans and post-implementation reviews, as applicable. Coordinate structured cabling and physical-layer work with the Data Telecommunications Support team. Maintain configuration baselines, engineering drawings, test results, approvals, knowledge articles, and acceptance documentation in the designated repository. Provide telecommunications, DAS coverage, and VTC usage and performance reports according to contractual requirements. Protect personally identifiable information and maintain required Government access to technical documentation. Required Qualifications Bachelor's degree (BS/BA). Ability to obtain and maintain the required Tier 4 Public Trust determination. Demonstrated ability to install, configure, operate, troubleshoot, and maintain voice and data communications hardware and software. Technical knowledge of voice telecommunications, DAS/in-building wireless, and A/V/VTC systems relevant to the assigned service area. Ability to develop technical designs, configuration records, engineering drawings, operating procedures, and test documentation. Ability to coordinate technical work across service teams, enterprise providers, carriers, equipment vendors, and Government stakeholders. Understanding of change management, incident response, security patching, configuration management, and knowledge management practices. Strong communication, customer service, troubleshooting, and organizational skills. Public Trust Requirement: Tier 4 Public Trust (High Risk/Sensitive) is required to Start Company Description Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch

Job Description Job Description What company will I be working for? You will be working for a national security services firm, providing cutting-edge services across DoD and other agencies. At Inflow, we believe in making it matter for every employee, every customer, and every mission we support. That means that we put employees first, providing both innovative benefits and great technology. Check out to learn more about what it's like to be an Inflowee. What level Clearance do I need? You must possess an active Top Secret/SCI clearance. What will I be doing? You will support providing Advisory and Assistance Services (A&AS) and limited non-A&AS support and expertise to assist the Standoff Munitions Application Center (SMAC) component of Joint-Global Strike Operations Center (J-GSOC) forces at Barksdale AFB, LA, along with other areas/locations CONUS and OCONUS, including deployed locations. In this role, you will: Provide installation and maintenance of communications units to ensure unbroken access to classified and unclassified Internet Protocol and telephone networks Maintain inventories of all communications equipment, provide on-site repair, track completion of all communications-related projects and provide client services to both Government and customer personnel Provide subject matter expert (SME) advice and assistance in and with the development, design, installation and security of emerging SMAC capabilities and facilities Remove, repair, and replace assemblies and subassemblies to optimally sustain voice, data, and video networks. This includes VOIP telephones and all VTC systems Establish priorities, maintain, test, troubleshoot and repair network systems equipment and circuits Isolate malfunctions using diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment Monitor performance of systems and circuits Coordinate with outside units, coalition forces, DoD agencies and other service providers to analyze and isolate performance faults and implement corrective actions Check equipment for serviceability and perform preventative maintenance Isolate faults by coordinating with commercial service providers and depots to test system components and assembly Troubleshoot and analyze unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommend acquisitions or equipment, software and/or hardware which will resolve operational problems Survey systems operation to identify and anticipate potential problems which could lead to loss or serious interruption of service Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, system software and application programs Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation Provide proactive consultation and instruction with system users to ensure seamless implementation of changes Troubleshoot complex problems and provide support in a manner that minimizes interruptions in the customer's ability to carry out business Coordinate with other IT specialist and management in identifying and correcting unusual or unprecedented problems and provide innovative approach to solving them Test and evaluate current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated Develop standard procedures for account establishment, system maintenance, and system recovery Establish controls for data privacy and security in management information systems Participate in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities Work with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology Work with Joint Interference Control Officers (JICO) to help develop plans, architecture, and tests to ensure current and future standoff weapon datalink communications are being met Administer and manage the overall SMAC IA program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs. Coordinate with base and MAJCOM IA managers to ensure unit compliance Perform System administrator duties as necessary, as well as perform tasks required to maintain, manage, and support all computers and network systems used in SMAC, to include but not limited to NIPRNet, SIPRNet, and JWICS. Other duties as assigned What experience, training, and education do I need? You must meet the minimum requirements: Information Assurance Technical (IAT) Level II certification pursuant to DODI 8570.01 (CCNA, CYSA+, CND, Security+, etc.) Associate's degree or higher in Technology, Engineering, or Computer Information Systems related field Five (5) years of relevant experience in the Air Force Specialty Code (AFSC) 3D1X /3D0X, Cyber Transport Systems, or an equivalent field. Note: Education requirement can be waived if the personnel has more than ten years of experience Five (5) years of relevant experience with the following: Analyzing, explaining, and implementing new technology; evaluating the possible impacts of said new technology on organization missions; developing comprehensive strategies to satisfy requirements; and Offering alternative approaches in operating systems development and problem resolution Demonstrated experience with or operational knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods and project management principles and methods sufficient to plan and coordinate the installation of new products and equipment One (1) year of relevant experience with executing Risk Management Framework (RMF) processes as a primary duty or task and demonstrated knowledge of processes within the RMF Demonstrated experience with installing, maintaining, and modifying computer and network systems and provide advice respecting new system needs based on mission requirements Demonstrated experience with maintaining, troubleshooting and configuring Network Appliances, Servers and Virtual Desktops Demonstrated proficiency in executing Transient Electromagnetic Pulse Emanation Surveillance Technology (TEMPEST) certifications and understanding of TEMPEST restrictions within a Sensitive Compartmented Information Facility (SCIF) and Special Access Program Facility (SAPF) Two (2) years of demonstrated relevant experience using a high-level programming language, primarily LINUX Possess working knowledge of and/or one year experience developing or coding in LINUX, JAVA, C, C++ or similar environment as primary duty or task Active Top Secret/SCI clearance Where is the client site that I would be working for? You will be working in Barksdale AFB, LA, address disclosed after your clearance is verified. Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.

Job Description Job Description REMOTE - EST preferred Max vendor rate /hr M-F 20 hours per week Change and Enablement Lead Required Certifications : ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials Required Skills : o ServiceNow change, enablement, and adoption experience o Role-based process and training-material development o Train-the-Trainer delivery o Operational-transition and knowledge-transfer support" Job Responsibilities : Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support. Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience -Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations -Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services -Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations -Coordinate with product owners architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions -Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution -Define non functional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments -Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem -Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption -Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations -Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits -Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements -Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability -Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation -Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations