This job is with RWS, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Project Manager - AI Data Services Job LocationsUS-RemotePosted Date2 weeks ago(10/29/:31)Job ID# of Openings1CategoryProject Management Job Purpose The Technical Project Manager supports the planning, execution, tracking, and delivery of technical projects across multiple teams. This role acts as a central point of coordination between business stakeholders, technical teams, vendors, and project leadership, ensuring projects remain on schedule, within scope, and aligned with organizational goals. The ideal candidate is highly organized, detail-oriented, comfortable working in a technical environment, and skilled at managing communications, documentation, and project activities across multiple concurrent initiatives. As our technical project manager, you become a member of a project team, supporting day-to-day project activities related to the TrainAI project process. In addition to tasks requiring a technical specialty, regular project coordinator tasks will include client data management, project set up, scheduling, project file organization, and placing tasks with raters. The Technical Project Manager is responsible for coordinating both client-facing project activities and technical deliverables to support the successful execution of client projects. Working closely with the Director, Program Managers, and Project Managers, this role oversees resource allocation, task coordination, and project timelines across a variety of engagements. The Technical Project Manager also actively participates in client and internal meetings, identifies emerging business and operational issues, and provides recommendations to improve project delivery, efficiency, and overall account performance. About RWS TrainAI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do - our clients need responsible AI data that's targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS TrainAI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world's top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWS TrainAI Job Overview Key Responsibilities Perform day-to-day administrative tasks related to project life cycle Support project team members as necessary to perform and complete daily project tasks Support your team with regards to client requirements, needs and requests such as asset management, reporting, and meetings Coordinate project activities, schedules, milestones, and deliverables across technical and business teams. Keep project schedules on track and ensure on-time delivery, produce reports; maintain project plans, timelines, and status reports. Track project progress and proactively identify potential risks, blockers, and dependencies. Support project managers and program managers in delivering strategic initiatives. Serve as a liaison between technical teams, business stakeholders, vendors, and leadership. Communicate project status, risks, dependencies, and key decisions to appropriate audiences. Coordinate cross-functional collaboration to ensure alignment on priorities and deliverables. Assist with technical requirements gathering, documentation, and process mapping. Coordinate testing, deployment, and implementation activities as needed. Make recommendations for process improvements to have a positive impact on profitability and/or quality Maintain project documentation in tools such as SharePoint, Confluence, Azure DevOps, Jira, or similar platforms. Assist with building automation within the team and running technical scripts such as Python Skills & Experience Bachelor's degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience. 2-5 years of project coordination, project management, operations, or technical program support experience. Experience working with technical teams supporting software, infrastructure, systems, or technology projects. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal, written, and presentation communication skills. Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat. Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms. Demonstrated experience with coding such as Python, Sequel and whisper coding. Benefits Amazing benefits! (Seriously!) Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 401(k) Retirement plan with company match. Company-wide agile work policy with flexible work arrangements. Opportunities for training, professional development, and personal growth. Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. Base Pay $70,000 - $85,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. Candidates must reside in State advertised to be considered Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS. Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Options Apply for this jobApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Application FAQs Software Powered by ICIMS
11/14/2026
Full time
This job is with RWS, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Project Manager - AI Data Services Job LocationsUS-RemotePosted Date2 weeks ago(10/29/:31)Job ID# of Openings1CategoryProject Management Job Purpose The Technical Project Manager supports the planning, execution, tracking, and delivery of technical projects across multiple teams. This role acts as a central point of coordination between business stakeholders, technical teams, vendors, and project leadership, ensuring projects remain on schedule, within scope, and aligned with organizational goals. The ideal candidate is highly organized, detail-oriented, comfortable working in a technical environment, and skilled at managing communications, documentation, and project activities across multiple concurrent initiatives. As our technical project manager, you become a member of a project team, supporting day-to-day project activities related to the TrainAI project process. In addition to tasks requiring a technical specialty, regular project coordinator tasks will include client data management, project set up, scheduling, project file organization, and placing tasks with raters. The Technical Project Manager is responsible for coordinating both client-facing project activities and technical deliverables to support the successful execution of client projects. Working closely with the Director, Program Managers, and Project Managers, this role oversees resource allocation, task coordination, and project timelines across a variety of engagements. The Technical Project Manager also actively participates in client and internal meetings, identifies emerging business and operational issues, and provides recommendations to improve project delivery, efficiency, and overall account performance. About RWS TrainAI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do - our clients need responsible AI data that's targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS TrainAI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world's top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWS TrainAI Job Overview Key Responsibilities Perform day-to-day administrative tasks related to project life cycle Support project team members as necessary to perform and complete daily project tasks Support your team with regards to client requirements, needs and requests such as asset management, reporting, and meetings Coordinate project activities, schedules, milestones, and deliverables across technical and business teams. Keep project schedules on track and ensure on-time delivery, produce reports; maintain project plans, timelines, and status reports. Track project progress and proactively identify potential risks, blockers, and dependencies. Support project managers and program managers in delivering strategic initiatives. Serve as a liaison between technical teams, business stakeholders, vendors, and leadership. Communicate project status, risks, dependencies, and key decisions to appropriate audiences. Coordinate cross-functional collaboration to ensure alignment on priorities and deliverables. Assist with technical requirements gathering, documentation, and process mapping. Coordinate testing, deployment, and implementation activities as needed. Make recommendations for process improvements to have a positive impact on profitability and/or quality Maintain project documentation in tools such as SharePoint, Confluence, Azure DevOps, Jira, or similar platforms. Assist with building automation within the team and running technical scripts such as Python Skills & Experience Bachelor's degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience. 2-5 years of project coordination, project management, operations, or technical program support experience. Experience working with technical teams supporting software, infrastructure, systems, or technology projects. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal, written, and presentation communication skills. Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat. Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms. Demonstrated experience with coding such as Python, Sequel and whisper coding. Benefits Amazing benefits! (Seriously!) Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 401(k) Retirement plan with company match. Company-wide agile work policy with flexible work arrangements. Opportunities for training, professional development, and personal growth. Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. Base Pay $70,000 - $85,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. Candidates must reside in State advertised to be considered Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS. Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Options Apply for this jobApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Application FAQs Software Powered by ICIMS
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
11/14/2026
Full time
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
11/14/2026
Full time
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
Job Description Title: Health Economics and Market Access (HEMA) Process Coordinator/Publication Management Coordinator Location: Cincinnati; Ohio, United States or remote in the United States Duration: 11/30/2026 to 11/29/2027 Part-time: flexible with the hours, prefer 4 hours a day, if a meeting in the morning at 8am they would need to be able to attend the 8am meeting 20 hours per week Qualifications A minimum of an associate degree is required. A bachelor's degree is preferred. Experience with publication management systems (e.g., PUBSRAT, PubPro) is highly preferred Basic understanding of research methodologies (in clinical/health preferred) Knowledge in regulatory and/or compliance in health care industry (e.g., clinical research, trials, health outcomes research) is highly preferred Basic understanding of scientific publication methodologies preferred Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Adobe) is required Ability to learn specialized computer (or Web-based) software used for document approval processes, training curricula, and other applications Prior experience with creating standardized operating procedures is preferred Must have excellent time management skills Must have good verbal and written communication and interpersonal skills Must have strong organizational skills, along with excellent judgment and reasoning abilities. Must be a strong team player with the ability to coordinate with other HEMA associates and research partners Ability to multi-task and work under minimal supervision, in a dynamic, fast-paced, multicultural, international environment is required.
11/14/2026
Full time
Job Description Title: Health Economics and Market Access (HEMA) Process Coordinator/Publication Management Coordinator Location: Cincinnati; Ohio, United States or remote in the United States Duration: 11/30/2026 to 11/29/2027 Part-time: flexible with the hours, prefer 4 hours a day, if a meeting in the morning at 8am they would need to be able to attend the 8am meeting 20 hours per week Qualifications A minimum of an associate degree is required. A bachelor's degree is preferred. Experience with publication management systems (e.g., PUBSRAT, PubPro) is highly preferred Basic understanding of research methodologies (in clinical/health preferred) Knowledge in regulatory and/or compliance in health care industry (e.g., clinical research, trials, health outcomes research) is highly preferred Basic understanding of scientific publication methodologies preferred Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Adobe) is required Ability to learn specialized computer (or Web-based) software used for document approval processes, training curricula, and other applications Prior experience with creating standardized operating procedures is preferred Must have excellent time management skills Must have good verbal and written communication and interpersonal skills Must have strong organizational skills, along with excellent judgment and reasoning abilities. Must be a strong team player with the ability to coordinate with other HEMA associates and research partners Ability to multi-task and work under minimal supervision, in a dynamic, fast-paced, multicultural, international environment is required.
Job Description Electrical VDC Coordinator is responsible for the BIM design of power systems and/or building systems and systems infrastructures. DETAILED JOB DESCRIPTION: Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character. DESCRIPTION OF DUTIES & SCOPE BIM modeling of electrical systems. Work under the direction of a VDC Manager. Collaborate and coordinate with other disciplines by VDC coordination meeting attendance. Understand BIM scope of work and adhere to BEP (BIM Execution Plan). Prepare electrical model content for VDC coordination meetings following electrical code and Helix's standards. Creation of shop drawings to provide to the field. Maintain a high level of verbal and written communication skills. Understand single line diagrams and electrical drawings. Potential field site visits with a possibility to be stationed on a project site. Work with the Superintendents and Field personnel to understand installation means and methods. Provide top service to our clients with consistent and concise communication. QUALIFICATIONS 3-5 years of electrical BIM experience in power systems and/or building systems infrastructures. Must show 1-3 projects previously coordinated as portfolio. Knowledge of Autodesk production software (Revit, Navisworks, Autodesk Point Layout, BIM 360). Dedication to learning, expanding knowledge and continuous improvement. Superior organizational and communication skills. Problem solving, acceptance of responsibility, and work ethic. Able to work with teams, supervisors and direct reports that work in remote offices. Motivation to complete tasks on time and on budget. This is not a remote / work-from-home position.
11/14/2026
Full time
Job Description Electrical VDC Coordinator is responsible for the BIM design of power systems and/or building systems and systems infrastructures. DETAILED JOB DESCRIPTION: Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character. DESCRIPTION OF DUTIES & SCOPE BIM modeling of electrical systems. Work under the direction of a VDC Manager. Collaborate and coordinate with other disciplines by VDC coordination meeting attendance. Understand BIM scope of work and adhere to BEP (BIM Execution Plan). Prepare electrical model content for VDC coordination meetings following electrical code and Helix's standards. Creation of shop drawings to provide to the field. Maintain a high level of verbal and written communication skills. Understand single line diagrams and electrical drawings. Potential field site visits with a possibility to be stationed on a project site. Work with the Superintendents and Field personnel to understand installation means and methods. Provide top service to our clients with consistent and concise communication. QUALIFICATIONS 3-5 years of electrical BIM experience in power systems and/or building systems infrastructures. Must show 1-3 projects previously coordinated as portfolio. Knowledge of Autodesk production software (Revit, Navisworks, Autodesk Point Layout, BIM 360). Dedication to learning, expanding knowledge and continuous improvement. Superior organizational and communication skills. Problem solving, acceptance of responsibility, and work ethic. Able to work with teams, supervisors and direct reports that work in remote offices. Motivation to complete tasks on time and on budget. This is not a remote / work-from-home position.
Job Description Release Train Engineer (RTE) / Agile Coach Job Posting ID: Release Train Engineer/Agile coach Location: Jersey City, NJ 07310 Contract Duration: 12- 18 months Expected Pay: $95/hr - $100/hr Client: Banking/FinTech Position Overview We are seeking an experienced Release Train Engineer (RTE) / Agile Coach to serve as a servant leader and chief coordinator for an Agile Release Train. This individual will partner closely with Product Management, Product Owners, Scrum Masters, Delivery Leads, Engineering teams, and business stakeholders to support the successful planning and execution of large-scale initiatives. The RTE will facilitate Program Increment Planning, manage cross-team dependencies, resolve impediments, monitor delivery metrics, and promote alignment between business priorities and execution teams. The ideal candidate will have experience improving delivery flow, strengthening team collaboration, and leading complex programs across multiple teams and functional areas. Key Responsibilities Develop a thorough understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business and technology stakeholders. Serve as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners. Elicit, analyze, and document business, regulatory, and technology requirements. Translate requirements into clear user stories, functional specifications, and acceptance criteria. Lead end-to-end delivery across the Software Development Lifecycle, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, governance, and enterprise technology control requirements. Execute program and project governance processes, including required forums, documentation, and artifacts. Serve as Scrum Master for Agile delivery teams supporting the Mercury platform. Facilitate Agile ceremonies and promote adherence to established Agile practices. Manage work intake, prioritization, and execution using JIRA workflows and related tools. Monitor and report delivery health, Agile metrics, risks, impediments, and cross-team dependencies. Partner with GIS, Risk, and enterprise control teams to track and remediate assigned findings. Ensure mandatory enterprise deliverables are completed on time, accurately documented, and audit-ready. Maintain platform documentation, including process flows, control documentation, training materials, and user-facing resources. Required Qualifications Strong experience as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment. In-depth understanding of Agile, Scrum, Kanban, Lean, and SAFe methodologies. Experience facilitating Program Increment Planning and Agile Release Train ceremonies. Proven ability to manage cross-functional dependencies across multiple teams. Strong stakeholder management and executive communication skills. Experience identifying, tracking, escalating, and resolving program-level risks and impediments. Ability to analyze delivery metrics and use data to drive continuous improvement. Strong facilitation, conflict resolution, and problem-solving skills. Experience leading organizational change or Agile transformation initiatives. Ability to coordinate complex business and technology programs from planning through delivery. Knowledge of project governance, risk management, and regulatory delivery environments. Proficiency with JIRA, Azure DevOps, Rally, or similar Agile management tools. Preferred Qualifications SAFe Release Train Engineer certification. SAFe Program Consultant, Certified Scrum Master, Certified Scrum Professional, or a related Agile certification. Experience working within banking, financial services, or another highly regulated environment. Knowledge of the technology development lifecycle, software engineering practices, and DevOps principles. Experience supporting multiple Agile Release Trains or large-scale portfolio delivery. Familiarity with Lean Portfolio Management. Experience creating executive reports, portfolio dashboards, and performance metrics. Strong background in change management and organizational transformation. Knowledge of risk, compliance, audit, and regulatory program delivery. Experience coaching Scrum Masters, Product Owners, and Agile delivery teams. Ability to influence stakeholders and establish alignment without direct authority. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
11/14/2026
Full time
Job Description Release Train Engineer (RTE) / Agile Coach Job Posting ID: Release Train Engineer/Agile coach Location: Jersey City, NJ 07310 Contract Duration: 12- 18 months Expected Pay: $95/hr - $100/hr Client: Banking/FinTech Position Overview We are seeking an experienced Release Train Engineer (RTE) / Agile Coach to serve as a servant leader and chief coordinator for an Agile Release Train. This individual will partner closely with Product Management, Product Owners, Scrum Masters, Delivery Leads, Engineering teams, and business stakeholders to support the successful planning and execution of large-scale initiatives. The RTE will facilitate Program Increment Planning, manage cross-team dependencies, resolve impediments, monitor delivery metrics, and promote alignment between business priorities and execution teams. The ideal candidate will have experience improving delivery flow, strengthening team collaboration, and leading complex programs across multiple teams and functional areas. Key Responsibilities Develop a thorough understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business and technology stakeholders. Serve as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners. Elicit, analyze, and document business, regulatory, and technology requirements. Translate requirements into clear user stories, functional specifications, and acceptance criteria. Lead end-to-end delivery across the Software Development Lifecycle, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, governance, and enterprise technology control requirements. Execute program and project governance processes, including required forums, documentation, and artifacts. Serve as Scrum Master for Agile delivery teams supporting the Mercury platform. Facilitate Agile ceremonies and promote adherence to established Agile practices. Manage work intake, prioritization, and execution using JIRA workflows and related tools. Monitor and report delivery health, Agile metrics, risks, impediments, and cross-team dependencies. Partner with GIS, Risk, and enterprise control teams to track and remediate assigned findings. Ensure mandatory enterprise deliverables are completed on time, accurately documented, and audit-ready. Maintain platform documentation, including process flows, control documentation, training materials, and user-facing resources. Required Qualifications Strong experience as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment. In-depth understanding of Agile, Scrum, Kanban, Lean, and SAFe methodologies. Experience facilitating Program Increment Planning and Agile Release Train ceremonies. Proven ability to manage cross-functional dependencies across multiple teams. Strong stakeholder management and executive communication skills. Experience identifying, tracking, escalating, and resolving program-level risks and impediments. Ability to analyze delivery metrics and use data to drive continuous improvement. Strong facilitation, conflict resolution, and problem-solving skills. Experience leading organizational change or Agile transformation initiatives. Ability to coordinate complex business and technology programs from planning through delivery. Knowledge of project governance, risk management, and regulatory delivery environments. Proficiency with JIRA, Azure DevOps, Rally, or similar Agile management tools. Preferred Qualifications SAFe Release Train Engineer certification. SAFe Program Consultant, Certified Scrum Master, Certified Scrum Professional, or a related Agile certification. Experience working within banking, financial services, or another highly regulated environment. Knowledge of the technology development lifecycle, software engineering practices, and DevOps principles. Experience supporting multiple Agile Release Trains or large-scale portfolio delivery. Familiarity with Lean Portfolio Management. Experience creating executive reports, portfolio dashboards, and performance metrics. Strong background in change management and organizational transformation. Knowledge of risk, compliance, audit, and regulatory program delivery. Experience coaching Scrum Masters, Product Owners, and Agile delivery teams. Ability to influence stakeholders and establish alignment without direct authority. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Description GRT CORPORATION PowerLink SENTINEL "See the fault before the fire." JOB DESCRIPTION Technical Programme Manager - SENTINEL Programme Hardware Firmware Backend SaaS Test & Validation Deployment ABOUT GRT CORPORATION GRT Corporation, headquartered in Stamford, Connecticut, is an industrial technology company building the PowerLink SENTINEL platform The product spans three engineering domains: a custom edge node with precision metering; embedded firmware with real-time acquisition, processing, and secure MQTT telemetry; and the PowerLink SaaS platform. THE ROLE You will own integrated delivery of the SENTINEL program to an initial installation and beyond. Three nearshore vendor teams build in parallel against frozen interface contracts and a test suite while the printed circuit board (PCB) completes its final revision and the test bench, calibration and tuning campaign, installation plan, and product support model are stood up. Your job is to keep every workstream on the critical path, run the stage gates, surface decisions before they become slips, and report status the CEO can act on. This is a delivery role with real technical content, not an administrative one. You must be able to chair a design review, challenge a vendor estimate, and understand why a firmware soak test and a factory pre-flash date are coupled. KEY RESPONSIBILITIES Programme Planning & Gate Management Own the integrated programme schedule across hardware, firmware, backend and test workstreams. Run the stage-gate reviews : entry/exit criteria, evidence, sign-offs, and slip recovery. Maintain the critical path; identify and resolve cross-workstream dependencies before they cost calendar time. Own the risk register and action tracker; escalate with options and a recommendation, never with a problem alone. Vendor & Contract Management Manage day-to-day delivery of three parallel nearshore vendor engagements (firmware, backend, test suite) each structured in stages with a binding not-to-exceed (NTE) budget per stage. Run stage acceptance: review deliverables against acceptance criteria with the Product Owner, System Architect and Principal Electrical Engineer; issue written stage-entry approvals; release retention on Acceptance. Own T&M cost control: review and approve vendor timesheets weekly inside the contractual five-business-day window (unqueried timesheets are deemed approved); track burn against each Stage NTE; challenge the estimate-to-complete when the 75% burn notice lands. Enforce rate-card and effort-mix discipline and reject charges for onboarding, ramp-up, bench time or unapproved overtime. Own GRT's dependency obligations: decisions, approvals and access delivered inside the contractual two-business-day window, so GRT is never the cause of billable delay. Coordinate Electronics Manufacturing Services (EMS) and PCB assembly vendors with the Project Coordinator. REQUIRED QUALIFICATIONS 8+ years of technical programme or project management delivering embedded / Internet of Things (IoT) products spanning hardware, firmware and a cloud platform. At least one full cycle taking custom electronics through EMS manufacture, factory test and field deployment. Demonstrated management of outsourced/nearshore development teams under time-and-materials (T&M) contracts with not-to-exceed (NTE) Fluency with gate-based delivery: critical-path scheduling, dependency management, risk registers, measured progress. Sufficient technical depth to chair design reviews and challenge estimates across embedded systems; cloud platforms and PCB / manufacturing topics. Evidence of delivering to a fixed external deadline with a small team and little slack. Excellent written communication; concise, decision-oriented reporting. Bachelor's degree in Engineering, Computer Science or a related discipline. PREFERRED QUALIFICATIONS Project Management Professional (PMP) or PRINCE2 certification, or equivalent demonstrated practice. Familiarity with microcontrollers, IoT architectures, and hardware test / calibration workflows. Experience planning field installations at industrial sites. HOW TO APPLY Send your resume and a short note to describing a programme you delivered across hardware and software vendor teams to a fixed deadline - what slipped, what you did about it, and how you controlled cost on a time-and-materials engagement. Shortlisted candidates will be asked to sign a mutual NDA before the technical deep-dive interview.
11/14/2026
Full time
Job Description GRT CORPORATION PowerLink SENTINEL "See the fault before the fire." JOB DESCRIPTION Technical Programme Manager - SENTINEL Programme Hardware Firmware Backend SaaS Test & Validation Deployment ABOUT GRT CORPORATION GRT Corporation, headquartered in Stamford, Connecticut, is an industrial technology company building the PowerLink SENTINEL platform The product spans three engineering domains: a custom edge node with precision metering; embedded firmware with real-time acquisition, processing, and secure MQTT telemetry; and the PowerLink SaaS platform. THE ROLE You will own integrated delivery of the SENTINEL program to an initial installation and beyond. Three nearshore vendor teams build in parallel against frozen interface contracts and a test suite while the printed circuit board (PCB) completes its final revision and the test bench, calibration and tuning campaign, installation plan, and product support model are stood up. Your job is to keep every workstream on the critical path, run the stage gates, surface decisions before they become slips, and report status the CEO can act on. This is a delivery role with real technical content, not an administrative one. You must be able to chair a design review, challenge a vendor estimate, and understand why a firmware soak test and a factory pre-flash date are coupled. KEY RESPONSIBILITIES Programme Planning & Gate Management Own the integrated programme schedule across hardware, firmware, backend and test workstreams. Run the stage-gate reviews : entry/exit criteria, evidence, sign-offs, and slip recovery. Maintain the critical path; identify and resolve cross-workstream dependencies before they cost calendar time. Own the risk register and action tracker; escalate with options and a recommendation, never with a problem alone. Vendor & Contract Management Manage day-to-day delivery of three parallel nearshore vendor engagements (firmware, backend, test suite) each structured in stages with a binding not-to-exceed (NTE) budget per stage. Run stage acceptance: review deliverables against acceptance criteria with the Product Owner, System Architect and Principal Electrical Engineer; issue written stage-entry approvals; release retention on Acceptance. Own T&M cost control: review and approve vendor timesheets weekly inside the contractual five-business-day window (unqueried timesheets are deemed approved); track burn against each Stage NTE; challenge the estimate-to-complete when the 75% burn notice lands. Enforce rate-card and effort-mix discipline and reject charges for onboarding, ramp-up, bench time or unapproved overtime. Own GRT's dependency obligations: decisions, approvals and access delivered inside the contractual two-business-day window, so GRT is never the cause of billable delay. Coordinate Electronics Manufacturing Services (EMS) and PCB assembly vendors with the Project Coordinator. REQUIRED QUALIFICATIONS 8+ years of technical programme or project management delivering embedded / Internet of Things (IoT) products spanning hardware, firmware and a cloud platform. At least one full cycle taking custom electronics through EMS manufacture, factory test and field deployment. Demonstrated management of outsourced/nearshore development teams under time-and-materials (T&M) contracts with not-to-exceed (NTE) Fluency with gate-based delivery: critical-path scheduling, dependency management, risk registers, measured progress. Sufficient technical depth to chair design reviews and challenge estimates across embedded systems; cloud platforms and PCB / manufacturing topics. Evidence of delivering to a fixed external deadline with a small team and little slack. Excellent written communication; concise, decision-oriented reporting. Bachelor's degree in Engineering, Computer Science or a related discipline. PREFERRED QUALIFICATIONS Project Management Professional (PMP) or PRINCE2 certification, or equivalent demonstrated practice. Familiarity with microcontrollers, IoT architectures, and hardware test / calibration workflows. Experience planning field installations at industrial sites. HOW TO APPLY Send your resume and a short note to describing a programme you delivered across hardware and software vendor teams to a fixed deadline - what slipped, what you did about it, and how you controlled cost on a time-and-materials engagement. Shortlisted candidates will be asked to sign a mutual NDA before the technical deep-dive interview.
Pay Range: $25.00hr - $30.00hr Job Overview: Our client is seeking a reliable, detail-oriented professional to join the team as a Biospecimen Coordinator. This role is essential to daily operations, ensuring that sample shipments are processed, triaged, and tracked with high precision. The successful candidate will be instrumental in maintaining accurate chain of custody and supporting various workflow improvements within the BioSample Management Group. Core Responsibilities: Receive, open, and triage incoming sample shipments, directing them to the appropriate testing locations. Perform sample accessioning and conduct quality control checks on demographic data entry to ensure accuracy. Serve as a point of contact for clients regarding held or rejected samples, resolving issues promptly. Execute sample labeling and perform final quality control checks to verify labeling accuracy. Image stained slides returned from Pathology, ensuring all deliverables are met within established timelines. Manage internal and client requests, including global sample shipments, while maintaining rigorous chain of custody standards. Oversee the team inbox to ensure all requests are tracked and completed. Lead and drive deliverables for assigned process improvement workstreams within the BioSample Management Group. Perform additional duties as assigned by management. Candidate Profile: 1 5 years of relevant experience. Strong critical thinking skills and the ability to troubleshoot complex issues effectively. Clear, professional communicator, both verbally and in writing. Meticulous approach to work and a high standard for quality. Ability to manage competing priorities in a fast-paced environment. Preferred Qualifications: Prior experience with biosample management and accessioning. Proficiency with Google Suite and Microsoft Office applications (e.g., MS Word, MS Excel, Google Docs, Google Sheets). Experience with Laboratory Information Management Systems (LIMS) or other sample tracking software. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $25.00hr - $30.00hr Job Overview: Our client is seeking a reliable, detail-oriented professional to join the team as a Biospecimen Coordinator. This role is essential to daily operations, ensuring that sample shipments are processed, triaged, and tracked with high precision. The successful candidate will be instrumental in maintaining accurate chain of custody and supporting various workflow improvements within the BioSample Management Group. Core Responsibilities: Receive, open, and triage incoming sample shipments, directing them to the appropriate testing locations. Perform sample accessioning and conduct quality control checks on demographic data entry to ensure accuracy. Serve as a point of contact for clients regarding held or rejected samples, resolving issues promptly. Execute sample labeling and perform final quality control checks to verify labeling accuracy. Image stained slides returned from Pathology, ensuring all deliverables are met within established timelines. Manage internal and client requests, including global sample shipments, while maintaining rigorous chain of custody standards. Oversee the team inbox to ensure all requests are tracked and completed. Lead and drive deliverables for assigned process improvement workstreams within the BioSample Management Group. Perform additional duties as assigned by management. Candidate Profile: 1 5 years of relevant experience. Strong critical thinking skills and the ability to troubleshoot complex issues effectively. Clear, professional communicator, both verbally and in writing. Meticulous approach to work and a high standard for quality. Ability to manage competing priorities in a fast-paced environment. Preferred Qualifications: Prior experience with biosample management and accessioning. Proficiency with Google Suite and Microsoft Office applications (e.g., MS Word, MS Excel, Google Docs, Google Sheets). Experience with Laboratory Information Management Systems (LIMS) or other sample tracking software. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Children and Families First Delaware Inc
Wilmington, Delaware
Description: Foster relationships with parents and other members of the assigned school in the community and work with groups and community based collaborations through formal and informal contacts. Establish linkages with neighborhood-based organizations for the purpose of information gathering, referral and advocacy for families. Engage parents in school activities through community outreach. Support parent resource center activities at school, including information and referral to services for families as appropriate. Maintain communication with parents of all services, training, and program opportunities available through the community schools project. Work in partnership with the Community School Site Coordinator at the assigned school and school staff to plan ongoing workshops, training and seminars for parents. Take the lead role as needed to plan and coordinate events. Recruit target families and connect them with the services appropriate to them, identifying specific needs and any barriers. Maintain attendance records for all parent activities and classes. Part-time, hourly positions (Up to 25 hours/week), no benefits. Work during school year only, 10 months/ year. Position available at Shotlidge Academy in Wilmington. EOE Requirements: Qualifications High school graduate or GED with 2 years of related experience, required; AA degree with experience, desirable. Bilingual (Spanish/English) desirable. Must be flexible with regard to schedule to allow for some evening and/or weekend activities as needed. Former or current parent and/or resident of the feeder area for the school, preferred. EOE PIb17e190ab92d-5739
11/14/2026
Full time
Description: Foster relationships with parents and other members of the assigned school in the community and work with groups and community based collaborations through formal and informal contacts. Establish linkages with neighborhood-based organizations for the purpose of information gathering, referral and advocacy for families. Engage parents in school activities through community outreach. Support parent resource center activities at school, including information and referral to services for families as appropriate. Maintain communication with parents of all services, training, and program opportunities available through the community schools project. Work in partnership with the Community School Site Coordinator at the assigned school and school staff to plan ongoing workshops, training and seminars for parents. Take the lead role as needed to plan and coordinate events. Recruit target families and connect them with the services appropriate to them, identifying specific needs and any barriers. Maintain attendance records for all parent activities and classes. Part-time, hourly positions (Up to 25 hours/week), no benefits. Work during school year only, 10 months/ year. Position available at Shotlidge Academy in Wilmington. EOE Requirements: Qualifications High school graduate or GED with 2 years of related experience, required; AA degree with experience, desirable. Bilingual (Spanish/English) desirable. Must be flexible with regard to schedule to allow for some evening and/or weekend activities as needed. Former or current parent and/or resident of the feeder area for the school, preferred. EOE PIb17e190ab92d-5739
Job Description Job Description Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI7c46c6040de7-0592
11/14/2026
Full time
Job Description Job Description Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI7c46c6040de7-0592
Job Description Job Description Turnaround Material Coordinator Location: Orange, TX Project: Hydrocarbons Turnaround Employment Type: Contract / Full-Time Anticipated Start Date: ASAP Position Summary The Turnaround Material Marshaller serves as the vital link between warehouse logistics, maintenance planning, and field execution during an upcoming hydrocarbons turnaround. This role is responsible for staging, kitting, verifying, and distributing critical materials, piping, valves, and components to field staging areas. The ideal candidate pairs safe sit-down forklift operation with disciplined inventory control in SAP , ensuring field crews have 100% of required materials on time to support schedule execution. Key Responsibilities 1. Material Kitting, Staging & Distribution Safely operate sit-down forklifts and approved material handling equipment to receive, move, stage, and distribute industrial materials, piping, and equipment across designated plant laydown yards and satellite staging areas. Build, verify, and tag complete material kits for critical-path and Critical Reliability Equipment (CRE) work orders in strict alignment with the daily turnaround schedule. Maintain clean, organized, clearly demarcated, and barricaded staging locations; remove obsolete, returned, or scrap materials promptly. 2. SAP & Inventory Integrity Execute real-time material status updates in SAP , including goods receipts, staging movements, kit completion statuses, and field transfers. Conduct regular physical counts against SAP reservations to identify shortages, discrepancies, or missing items before jobs reach the field. Utilize handheld scanners, digital tablets, and mobile inventory tools to capture electronic chain-of-custody and location tracking. 3. Shift Handover, MSR Tracking & Documentation Maintain comprehensive chain-of-custody paperwork and turn in completed staging logs to Turnaround Coordinators at the end of each shift. Reconcile daily logs against the Material Status Report (MSR) and ensure corresponding work order reservations in SAP are updated and filed accurately. Proactively escalate material risks, late deliveries, and field constraints to Planners, Coordinators, and Maintenance Supervisors during daily shift handoffs. 4. Turnaround Closeout & Demobilization Coordinate post-turnaround material reconciliation, return-to-inventory (RTI) disposition, vendor returns, and surplus scrap handling in accordance with site environmental and asset-recovery procedures. Ensure all temporary laydown areas, conex containers, and staging racks are cleared, inventoried, and restored to baseline operating conditions. Qualifications Required SAP Experience: Minimum 1-2 years of hands-on experience tracking materials, processing reservations, and updating locations in SAP. Forklift Operation: Demonstrated experience operating industrial sit-down forklifts in a plant, yard, or heavy industrial setting (active site certification or ability to recertify on site). Software Proficiency: Working proficiency in Microsoft Office, with emphasis on Microsoft Excel (tracking spreadsheets, sorting, filtering) and mobile/handheld warehouse devices. Organizational Rigor: Strong attention to detail with proven ability to reconcile physical inventory against work orders and manifests. Safety Mindset: Demonstrated commitment to site safety standards, PPE compliance, and pre-operational equipment inspections. Preferred Previous turnaround (TAR), shutdown, or outage experience within a petrochemical, chemical, or refining facility. Familiarity with industrial equipment, piping specifications, gaskets, structural components, and specialty valves. Prior experience with Material Status Reports (MSR), Bill of Materials (BOM) reviews, and field kitting workflows. Working Conditions & Physical Demands Industrial chemical plant/refinery environment; requires work outdoors in variable Texas weather conditions and around active operating units. Ability to lift, push, and position loads up to 50 lbs safely. Flexibility to work turnaround shifts (including extended hours, nights, or weekends as dictated by the turnaround schedule).
11/14/2026
Full time
Job Description Job Description Turnaround Material Coordinator Location: Orange, TX Project: Hydrocarbons Turnaround Employment Type: Contract / Full-Time Anticipated Start Date: ASAP Position Summary The Turnaround Material Marshaller serves as the vital link between warehouse logistics, maintenance planning, and field execution during an upcoming hydrocarbons turnaround. This role is responsible for staging, kitting, verifying, and distributing critical materials, piping, valves, and components to field staging areas. The ideal candidate pairs safe sit-down forklift operation with disciplined inventory control in SAP , ensuring field crews have 100% of required materials on time to support schedule execution. Key Responsibilities 1. Material Kitting, Staging & Distribution Safely operate sit-down forklifts and approved material handling equipment to receive, move, stage, and distribute industrial materials, piping, and equipment across designated plant laydown yards and satellite staging areas. Build, verify, and tag complete material kits for critical-path and Critical Reliability Equipment (CRE) work orders in strict alignment with the daily turnaround schedule. Maintain clean, organized, clearly demarcated, and barricaded staging locations; remove obsolete, returned, or scrap materials promptly. 2. SAP & Inventory Integrity Execute real-time material status updates in SAP , including goods receipts, staging movements, kit completion statuses, and field transfers. Conduct regular physical counts against SAP reservations to identify shortages, discrepancies, or missing items before jobs reach the field. Utilize handheld scanners, digital tablets, and mobile inventory tools to capture electronic chain-of-custody and location tracking. 3. Shift Handover, MSR Tracking & Documentation Maintain comprehensive chain-of-custody paperwork and turn in completed staging logs to Turnaround Coordinators at the end of each shift. Reconcile daily logs against the Material Status Report (MSR) and ensure corresponding work order reservations in SAP are updated and filed accurately. Proactively escalate material risks, late deliveries, and field constraints to Planners, Coordinators, and Maintenance Supervisors during daily shift handoffs. 4. Turnaround Closeout & Demobilization Coordinate post-turnaround material reconciliation, return-to-inventory (RTI) disposition, vendor returns, and surplus scrap handling in accordance with site environmental and asset-recovery procedures. Ensure all temporary laydown areas, conex containers, and staging racks are cleared, inventoried, and restored to baseline operating conditions. Qualifications Required SAP Experience: Minimum 1-2 years of hands-on experience tracking materials, processing reservations, and updating locations in SAP. Forklift Operation: Demonstrated experience operating industrial sit-down forklifts in a plant, yard, or heavy industrial setting (active site certification or ability to recertify on site). Software Proficiency: Working proficiency in Microsoft Office, with emphasis on Microsoft Excel (tracking spreadsheets, sorting, filtering) and mobile/handheld warehouse devices. Organizational Rigor: Strong attention to detail with proven ability to reconcile physical inventory against work orders and manifests. Safety Mindset: Demonstrated commitment to site safety standards, PPE compliance, and pre-operational equipment inspections. Preferred Previous turnaround (TAR), shutdown, or outage experience within a petrochemical, chemical, or refining facility. Familiarity with industrial equipment, piping specifications, gaskets, structural components, and specialty valves. Prior experience with Material Status Reports (MSR), Bill of Materials (BOM) reviews, and field kitting workflows. Working Conditions & Physical Demands Industrial chemical plant/refinery environment; requires work outdoors in variable Texas weather conditions and around active operating units. Ability to lift, push, and position loads up to 50 lbs safely. Flexibility to work turnaround shifts (including extended hours, nights, or weekends as dictated by the turnaround schedule).
At Year Up, we are committed to creating a pathway to success for young adults with our unique one-year training programs. We are seeking a Cyber Security Job Training Program Coordinator who will be instrumental in developing and managing our cybersecurity curriculum and internships, ensuring that our students are equipped with the vital skills needed to thrive in IT roles. The ideal candidate will be passionate about mentorship, have profound knowledge of cybersecurity trends and practices, and be adept at building partnerships. Responsibilities Develop, review, and continually improve cybersecurity curriculum and educational materials. Coordinate with IT industry leaders to tailor internships that align with the curriculum and market needs. Support and mentor students throughout their educational and internship phases. Measure program effectiveness and make data-driven recommendations for improvements. Facilitate workshops, seminars, and classes for students. Required Skills In-depth knowledge of cybersecurity protocols, risk management, and information security. Strong communication and presentation skills. Ability to collaborate with industry professionals and educational instructors. Capability to mentor and inspire students.
11/14/2026
Full time
At Year Up, we are committed to creating a pathway to success for young adults with our unique one-year training programs. We are seeking a Cyber Security Job Training Program Coordinator who will be instrumental in developing and managing our cybersecurity curriculum and internships, ensuring that our students are equipped with the vital skills needed to thrive in IT roles. The ideal candidate will be passionate about mentorship, have profound knowledge of cybersecurity trends and practices, and be adept at building partnerships. Responsibilities Develop, review, and continually improve cybersecurity curriculum and educational materials. Coordinate with IT industry leaders to tailor internships that align with the curriculum and market needs. Support and mentor students throughout their educational and internship phases. Measure program effectiveness and make data-driven recommendations for improvements. Facilitate workshops, seminars, and classes for students. Required Skills In-depth knowledge of cybersecurity protocols, risk management, and information security. Strong communication and presentation skills. Ability to collaborate with industry professionals and educational instructors. Capability to mentor and inspire students.
Job description PURPOSE: The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up. JOB RESPONSIBILITIES: Conduct intake conversations to assess each lead's 9/11 exposure, medical conditions, and eligibility for the VCF. Sign up eligible leads as clients whenever possible Inform clients about the claims process to set expectations regarding the timeline and required documentation Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities Keep Salesforce records accurate and current, including lead status, notes, and next steps Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims Work toward clear individual and team goals Respond promptly to internal messages in email, Slack, and Salesforce Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF Identify and pursue new opportunities to reach members of the 9/11 community Take on special projects as assigned JOB REQUIREMENTS: Excellent verbal and written communication skills, with the ability to build rapport quickly Proven ability to listen actively and respond with empathy in sensitive or emotional conversations Comfort working in a fast-paced, goal-driven environment Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook Prior experience in intake, sales, client services, or call-center work preferred Bachelor's degree preferred SALARY: $60,000 - $70,000 WHO WE ARE: At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims' legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve. Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
11/13/2026
Full time
Job description PURPOSE: The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up. JOB RESPONSIBILITIES: Conduct intake conversations to assess each lead's 9/11 exposure, medical conditions, and eligibility for the VCF. Sign up eligible leads as clients whenever possible Inform clients about the claims process to set expectations regarding the timeline and required documentation Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities Keep Salesforce records accurate and current, including lead status, notes, and next steps Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims Work toward clear individual and team goals Respond promptly to internal messages in email, Slack, and Salesforce Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF Identify and pursue new opportunities to reach members of the 9/11 community Take on special projects as assigned JOB REQUIREMENTS: Excellent verbal and written communication skills, with the ability to build rapport quickly Proven ability to listen actively and respond with empathy in sensitive or emotional conversations Comfort working in a fast-paced, goal-driven environment Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook Prior experience in intake, sales, client services, or call-center work preferred Bachelor's degree preferred SALARY: $60,000 - $70,000 WHO WE ARE: At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims' legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve. Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
11/13/2026
Full time
Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description: Job Title: Business Systems Analyst Location: Buffalo, NY 14203 or Wilmington, DE 19801 (Hybrid Role) Duration: 12+ Months Contract Role + Possible Extension Pay Range: $45/hr. to $50/hr. Top 3 skills: Gen AI tools Strong Analytic Skills Stakeholder translation and communication OVERVIEW: Responsible for facilitating moderately complex to complex projects from proposal through post implementation Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT). PRIMARY RESPONSIBILITIES: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation. Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual BAU ) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications. Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements. Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases. Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers. Work with vendor to gain thorough understanding of project functionality and provide insight on implementation. May act as Test Coordinator for large project initiatives involving multiple applications. Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives. Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required. Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EDUCATION AND EXPERIENCE REQUIRED: Combined minimum of 5 years; higher education and/or operational/business analytics experience. Strong verbal and written communication skills. Strong organizational skills. Strong time management skills. Strong lateral thinking skills. Strong problem-solving skills. Proficiency with personal computers as well as pertinent software packages. Excellent problem solving skills to assist in issue resolution EDUCATION AND EXPERIENCE PREFERRED: Bachelors degree. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Capable of working on multiple projects of a moderately complex to complex nature. Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Ability to understand business supported and its terminology. Ability to effectively present to all levels of management. Ability to multitask for various components of moderately complex to complex projects. Ability to coordinate between applications and business units. Ability to work in a team environment as well as autonomously. Ability to recognize project milestones and delivery dates. Ability to recommend and implement solutions. Proactive. Detail-oriented. Growing understanding of Bank acquisition methodology or relevant conversion experience. Thank you The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
11/13/2026
Full time
Job Description: Job Title: Business Systems Analyst Location: Buffalo, NY 14203 or Wilmington, DE 19801 (Hybrid Role) Duration: 12+ Months Contract Role + Possible Extension Pay Range: $45/hr. to $50/hr. Top 3 skills: Gen AI tools Strong Analytic Skills Stakeholder translation and communication OVERVIEW: Responsible for facilitating moderately complex to complex projects from proposal through post implementation Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT). PRIMARY RESPONSIBILITIES: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation. Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual BAU ) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications. Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements. Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases. Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers. Work with vendor to gain thorough understanding of project functionality and provide insight on implementation. May act as Test Coordinator for large project initiatives involving multiple applications. Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives. Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required. Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EDUCATION AND EXPERIENCE REQUIRED: Combined minimum of 5 years; higher education and/or operational/business analytics experience. Strong verbal and written communication skills. Strong organizational skills. Strong time management skills. Strong lateral thinking skills. Strong problem-solving skills. Proficiency with personal computers as well as pertinent software packages. Excellent problem solving skills to assist in issue resolution EDUCATION AND EXPERIENCE PREFERRED: Bachelors degree. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Capable of working on multiple projects of a moderately complex to complex nature. Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Ability to understand business supported and its terminology. Ability to effectively present to all levels of management. Ability to multitask for various components of moderately complex to complex projects. Ability to coordinate between applications and business units. Ability to work in a team environment as well as autonomously. Ability to recognize project milestones and delivery dates. Ability to recommend and implement solutions. Proactive. Detail-oriented. Growing understanding of Bank acquisition methodology or relevant conversion experience. Thank you The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Position Summary Responsible for performing a variety of administrative functions to support association management. The Coordinator, Association Management & Compliance is responsible for supporting the Association Management team, reporting to the Director, Association Management. This position is responsible for assigned administrative functions for managed associations related to the facilitation of Board and Annual Meetings, maintenance of official records, and various association filings. Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Expected Contributions Board and Annual Meetings / Board List / Timeline Prepare and maintain Board and Annual Meeting Calendar. Assist Association Management Managers with preparation of Board and Annual Meeting materials, as needed. Assist Association Management Manager with coordination of all aspects of Trust Owners Associations meetings; serve as Recording Secretary at each meeting. Prepare and maintain Master Board List. Prepare and maintain Master Timeline. Assist Association Management Managers to ensure compliance with due dates for minutes, financial statements, budgets and post-Annual Meeting information. Official Records and General Filing Custodian of association records; organize, receive and maintain official records (minutes of meetings, amendments, correspondence to owners, as-built drawings, warranties, etc.). Organize and maintain association files in an efficient manner that is consistent with corporate standards and state requirements for official association records. Track receipt of approved minutes by association; provide acknowledgement confirmation to site upon receipt. Routine scanning, electronic filing, hard copy filing of records and correspondence. Regulatory Filings Perform timely regulatory filings for all associations as required (corporate annual or biennial reports, HOA registrations, annual returns and statements, etc.). Obtain certificates of good standing as required. Facilitate Hawaii AOUO biennial registrations to ensure timely filings by respective real estate broker or managing agent. Provide copy of payment receipt for regulatory filing to respective association Director of Finance. Invoices / Corporate Credit Card Charges Process invoices on a weekly basis. Request addition of new vendors to accounts payable system, as well as modifications to existing vendors (address, bank information, etc.) as needed. Prepare and submit expense report for charges made to corporate credit card in accordance with company policy. License Maintenance Quarterly confirmation and maintenance of all licensed CAM associates (or similar license) by state. Quarterly maintenance of all CAM Firm licenses. Coordinate group CEU courses for licensed CAM associates. Process CAM Firm license renewals in a timely manner. Board Member Benefits Provide annual reports to Marriott International for Marriott Bonvoy Elite status memberships and to Interval International ("II") for II benefits. Serve as point of contact for newly elected board members. Revise Board Member Benefit SOP as needed. Audit Requests Fulfillment Provide documents for association annual financial audits (meeting minutes, amendments, policies, agreements, etc.) as required. Mail / Shared Mailboxes Receive and distribute mail for Association Management department, scan and email to appropriate individual as necessary. Key custodian of Association Management Shared Mailbox and Trust Association Mailboxes; monitor, notify and distribute communications accordingly to ensure items are resolved in a timely manner. Assist with monitoring of MVCIAS Shared Mailbox. Document Storage Prepare and coordinate storage and/or retrieval of documents at off-site facility. Maintain record of stored documents. Maintain official records retention and storage in accordance with Standard AGP-22.0. Other Association Governance Duties Cross-train and serve as backup and resource support for Association Services functions relative to data extraction and coordination of owner mailings. Assist Association Management Managers with preparation of training materials. Assist with preparation of departmental forms and templates as needed. Proofread documents, as requested, to ensure content accuracy, format consistency, and quality. Serve as Recording Secretary for meetings as requested. Publish documents to Association Management SharePoint or company intranet as needed. Research board member and/or other owner information in Universe, Associate Console or other system as needed. Prepare clear, concise verbal and/or written reports and communications as needed. Perform special projects and other reasonable tasks as requested. Quality Assurance Comply with quality assurance expectations and standards. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and co-workers. Follow company and department policies and procedures. Research questions and problems; refer complex issues to supervisor. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Customer Relations Address customers' service needs in a professional, positive, and timely manner. Actively listen and respond positively to customers' questions, concerns, and requests of others. Assist other employees to ensure proper project and program coverage and service. Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Compose routine correspondence or documents, such as, form letters, travel itineraries or meeting agendas. Working with Others Treat all employees and customers with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed. Candidate Profile Education College degree and/or related experience. A Bachelor's degree in a related field an advantage. Experience Minimum of 5 years' work experience, preferably in a related area such as Association Administration. Vacation / Timeshare ownership knowledge/experience preferred. Skills/Attributes Personal Attributes: Integrity, Dependability, Positive Demeanor, Professional Presentation, Goal oriented, self-motivated, Stress Tolerance, Adaptability/Flexibility Organization: Detail Orientation, Multi-Tasking, Time Management, Planning and Organizing, Records Management Communications: Telephone Etiquette Skills, English Language Proficiency, Communication, Writing including Report Writing, Listening, Applied Reading Interpersonal Skills: Teamwork, Customer Service Orientation Analytical Skills: Computer Skills, Learning General Administration: Typing, E-Filing, Proofreading Computer Software: Microsoft Office 365 Suite (strong working knowledge of SharePoint; Microsoft Word, Excel, and PowerPoint) Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
11/13/2026
Full time
Position Summary Responsible for performing a variety of administrative functions to support association management. The Coordinator, Association Management & Compliance is responsible for supporting the Association Management team, reporting to the Director, Association Management. This position is responsible for assigned administrative functions for managed associations related to the facilitation of Board and Annual Meetings, maintenance of official records, and various association filings. Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Expected Contributions Board and Annual Meetings / Board List / Timeline Prepare and maintain Board and Annual Meeting Calendar. Assist Association Management Managers with preparation of Board and Annual Meeting materials, as needed. Assist Association Management Manager with coordination of all aspects of Trust Owners Associations meetings; serve as Recording Secretary at each meeting. Prepare and maintain Master Board List. Prepare and maintain Master Timeline. Assist Association Management Managers to ensure compliance with due dates for minutes, financial statements, budgets and post-Annual Meeting information. Official Records and General Filing Custodian of association records; organize, receive and maintain official records (minutes of meetings, amendments, correspondence to owners, as-built drawings, warranties, etc.). Organize and maintain association files in an efficient manner that is consistent with corporate standards and state requirements for official association records. Track receipt of approved minutes by association; provide acknowledgement confirmation to site upon receipt. Routine scanning, electronic filing, hard copy filing of records and correspondence. Regulatory Filings Perform timely regulatory filings for all associations as required (corporate annual or biennial reports, HOA registrations, annual returns and statements, etc.). Obtain certificates of good standing as required. Facilitate Hawaii AOUO biennial registrations to ensure timely filings by respective real estate broker or managing agent. Provide copy of payment receipt for regulatory filing to respective association Director of Finance. Invoices / Corporate Credit Card Charges Process invoices on a weekly basis. Request addition of new vendors to accounts payable system, as well as modifications to existing vendors (address, bank information, etc.) as needed. Prepare and submit expense report for charges made to corporate credit card in accordance with company policy. License Maintenance Quarterly confirmation and maintenance of all licensed CAM associates (or similar license) by state. Quarterly maintenance of all CAM Firm licenses. Coordinate group CEU courses for licensed CAM associates. Process CAM Firm license renewals in a timely manner. Board Member Benefits Provide annual reports to Marriott International for Marriott Bonvoy Elite status memberships and to Interval International ("II") for II benefits. Serve as point of contact for newly elected board members. Revise Board Member Benefit SOP as needed. Audit Requests Fulfillment Provide documents for association annual financial audits (meeting minutes, amendments, policies, agreements, etc.) as required. Mail / Shared Mailboxes Receive and distribute mail for Association Management department, scan and email to appropriate individual as necessary. Key custodian of Association Management Shared Mailbox and Trust Association Mailboxes; monitor, notify and distribute communications accordingly to ensure items are resolved in a timely manner. Assist with monitoring of MVCIAS Shared Mailbox. Document Storage Prepare and coordinate storage and/or retrieval of documents at off-site facility. Maintain record of stored documents. Maintain official records retention and storage in accordance with Standard AGP-22.0. Other Association Governance Duties Cross-train and serve as backup and resource support for Association Services functions relative to data extraction and coordination of owner mailings. Assist Association Management Managers with preparation of training materials. Assist with preparation of departmental forms and templates as needed. Proofread documents, as requested, to ensure content accuracy, format consistency, and quality. Serve as Recording Secretary for meetings as requested. Publish documents to Association Management SharePoint or company intranet as needed. Research board member and/or other owner information in Universe, Associate Console or other system as needed. Prepare clear, concise verbal and/or written reports and communications as needed. Perform special projects and other reasonable tasks as requested. Quality Assurance Comply with quality assurance expectations and standards. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and co-workers. Follow company and department policies and procedures. Research questions and problems; refer complex issues to supervisor. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Customer Relations Address customers' service needs in a professional, positive, and timely manner. Actively listen and respond positively to customers' questions, concerns, and requests of others. Assist other employees to ensure proper project and program coverage and service. Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Compose routine correspondence or documents, such as, form letters, travel itineraries or meeting agendas. Working with Others Treat all employees and customers with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed. Candidate Profile Education College degree and/or related experience. A Bachelor's degree in a related field an advantage. Experience Minimum of 5 years' work experience, preferably in a related area such as Association Administration. Vacation / Timeshare ownership knowledge/experience preferred. Skills/Attributes Personal Attributes: Integrity, Dependability, Positive Demeanor, Professional Presentation, Goal oriented, self-motivated, Stress Tolerance, Adaptability/Flexibility Organization: Detail Orientation, Multi-Tasking, Time Management, Planning and Organizing, Records Management Communications: Telephone Etiquette Skills, English Language Proficiency, Communication, Writing including Report Writing, Listening, Applied Reading Interpersonal Skills: Teamwork, Customer Service Orientation Analytical Skills: Computer Skills, Learning General Administration: Typing, E-Filing, Proofreading Computer Software: Microsoft Office 365 Suite (strong working knowledge of SharePoint; Microsoft Word, Excel, and PowerPoint) Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
11/13/2026
Full time
Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
