Job Description Job Description Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI2fc-8025
11/13/2026
Full time
Job Description Job Description Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI2fc-8025
Job Description: Job Title: Business Systems Analyst Location: Buffalo, NY 14203 or Wilmington, DE 19801 (Hybrid Role) Duration: 12+ Months Contract Role + Possible Extension Pay Range: $45/hr. to $50/hr. Top 3 skills: Gen AI tools Strong Analytic Skills Stakeholder translation and communication OVERVIEW: Responsible for facilitating moderately complex to complex projects from proposal through post implementation Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT). PRIMARY RESPONSIBILITIES: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation. Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual BAU ) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications. Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements. Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases. Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers. Work with vendor to gain thorough understanding of project functionality and provide insight on implementation. May act as Test Coordinator for large project initiatives involving multiple applications. Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives. Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required. Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EDUCATION AND EXPERIENCE REQUIRED: Combined minimum of 5 years; higher education and/or operational/business analytics experience. Strong verbal and written communication skills. Strong organizational skills. Strong time management skills. Strong lateral thinking skills. Strong problem-solving skills. Proficiency with personal computers as well as pertinent software packages. Excellent problem solving skills to assist in issue resolution EDUCATION AND EXPERIENCE PREFERRED: Bachelors degree. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Capable of working on multiple projects of a moderately complex to complex nature. Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Ability to understand business supported and its terminology. Ability to effectively present to all levels of management. Ability to multitask for various components of moderately complex to complex projects. Ability to coordinate between applications and business units. Ability to work in a team environment as well as autonomously. Ability to recognize project milestones and delivery dates. Ability to recommend and implement solutions. Proactive. Detail-oriented. Growing understanding of Bank acquisition methodology or relevant conversion experience. Thank you The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
11/12/2026
Full time
Job Description: Job Title: Business Systems Analyst Location: Buffalo, NY 14203 or Wilmington, DE 19801 (Hybrid Role) Duration: 12+ Months Contract Role + Possible Extension Pay Range: $45/hr. to $50/hr. Top 3 skills: Gen AI tools Strong Analytic Skills Stakeholder translation and communication OVERVIEW: Responsible for facilitating moderately complex to complex projects from proposal through post implementation Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT). PRIMARY RESPONSIBILITIES: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation. Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual BAU ) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications. Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements. Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases. Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers. Work with vendor to gain thorough understanding of project functionality and provide insight on implementation. May act as Test Coordinator for large project initiatives involving multiple applications. Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives. Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required. Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EDUCATION AND EXPERIENCE REQUIRED: Combined minimum of 5 years; higher education and/or operational/business analytics experience. Strong verbal and written communication skills. Strong organizational skills. Strong time management skills. Strong lateral thinking skills. Strong problem-solving skills. Proficiency with personal computers as well as pertinent software packages. Excellent problem solving skills to assist in issue resolution EDUCATION AND EXPERIENCE PREFERRED: Bachelors degree. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Capable of working on multiple projects of a moderately complex to complex nature. Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Ability to understand business supported and its terminology. Ability to effectively present to all levels of management. Ability to multitask for various components of moderately complex to complex projects. Ability to coordinate between applications and business units. Ability to work in a team environment as well as autonomously. Ability to recognize project milestones and delivery dates. Ability to recommend and implement solutions. Proactive. Detail-oriented. Growing understanding of Bank acquisition methodology or relevant conversion experience. Thank you The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Description Job Description Training Data Analyst Compliance, LMS Quality AssuranceJob Details Job Title: Training Data Analyst Compliance, LMS Quality Assurance Location: Clinton, Tennessee Work Arrangement: Hybrid Onsite Requirement: Minimum of 3 days per week onsite Number of Openings: 1 Employment Type: Full-Time Contract Estimated Start Date: 12/28/2026 Current Estimated End Date: 06/30/2027 Contract Duration: Long-term contract expected to continue beyond 06/30/2027 and renew if performance is satisfactory Submission Deadline: 11/20/2026 Schedule: Monday Friday Expected Hours: 40 per week Hours Per Day: 8 Time Zone: CST Portal Shift: 8:00 AM 5:00 PM Schedule Flexibility: Flexible at the discretion of the Assistant Director of Training Travel: Minimal, less than 10% Training Travel: Training may occur at an established training facility and/or agency headquarters Candidate Pay Rate: $20-$25 on W2 Background Verification: Required upon selection Drug Screen: 12-panel drug screen required Position Overview Join our dynamic team as an Administrative Services Assistant of Compliance, also known as a Training Data Analyst, where you will play a crucial role in ensuring the training compliance of correctional officers across Tennessee This position demands a meticulous and analytical professional capable of managing data, auditing training records, and providing executive support Education Bachelors degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred Required Skills / Experience: The qualification matrix identifies the following as required Coding Proficient, 4-6 Years Customer Service Proficient, 4-6 Years Data Entry Proficient, 4-6 Years Internet Proficient, 4-6 Years Microsoft Excel Proficient, 4-6 Years Microsoft PowerPoint Proficient, 4-6 Years Microsoft Word Proficient, 4-6 Years Technical Skills Proficient, 4-6 Years The job description also identifies the following qualifications Proven experience in data analysis, project management, and administrative support Strong proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook Excellent organizational and time management skills to meet strict deadlines Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders Preferred Skills / Experience: Bachelors degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred Previous experience working in a compliance role within a regulatory or training environment is highly advantageous Job Responsibilities: Utilize the Learning Management System to mine and analyze data, ensuring all officers meet state-required training standards Conduct audits of customer-submitted information for accuracy and completeness, ensuring compliance with state minimum training requirements Assist in managing projects related to staff training and development, coordinating closely with the Training Division Perform quality assurance checks to maintain high standards in training delivery and documentation Monitor and report on staff development, including tracking hours of self-development activities Produce detailed reports and analyses related to training compliance and effectiveness Monitor, report on, and track trends in quality assurance measures within the LMS to ensure continuous improvement and compliance Create and implement new quality assurance measures to effectively assess and report on the success of specialized and major training events Work Schedule Expectations Full-time 40 hours per week Monday Friday 8-hour shift Portal schedule is 8:00 AM 5:00 PM CST Schedule is flexible at the discretion of the Assistant Director of Training Hybrid work arrangement Minimum of three days per week onsite Minimal travel, less than 10% Training may occur at one of the established training facilities and/or agency headquarters Contract Information The current estimated duration is: 12/28 30/2027 The position description specifically states that this is a long-term contract that will not end on 06/30/2027 If the incumbent is performing satisfactorily, the contract will be renewed Ideal Candidate The strongest candidate is likely a Training Data Analyst, Compliance Analyst, Learning Management System Analyst, Administrative Compliance Specialist, or Training Coordinator with strong data-management and quality-assurance experience The ideal candidate should combine Data Analysis + LMS + Training Compliance + Quality Assurance + Microsoft Excel + Reporting The strongest fit will be comfortable reviewing large amounts of training information, identifying discrepancies, auditing records, tracking compliance, and producing detailed reports for leadership A particularly competitive candidate will have experience with Learning Management Systems + Regulatory Compliance + Training Records + Data Auditing + Quality Assurance + Project Support The role also requires someone who is highly organized, comfortable working under deadlines, and able to communicate effectively with both internal and external stakeholders Because the qualification matrix separately lists 46 years of Coding, Customer Service, Data Entry, Excel, PowerPoint, Word, Internet, and Technical Skills as Required, candidates whose resumes clearly demonstrate these areas should be prioritized Candidates with prior experience in a training, compliance, regulatory, criminal justice, corrections, or public-sector environment may align especially well with the work described
11/12/2026
Full time
Job Description Job Description Training Data Analyst Compliance, LMS Quality AssuranceJob Details Job Title: Training Data Analyst Compliance, LMS Quality Assurance Location: Clinton, Tennessee Work Arrangement: Hybrid Onsite Requirement: Minimum of 3 days per week onsite Number of Openings: 1 Employment Type: Full-Time Contract Estimated Start Date: 12/28/2026 Current Estimated End Date: 06/30/2027 Contract Duration: Long-term contract expected to continue beyond 06/30/2027 and renew if performance is satisfactory Submission Deadline: 11/20/2026 Schedule: Monday Friday Expected Hours: 40 per week Hours Per Day: 8 Time Zone: CST Portal Shift: 8:00 AM 5:00 PM Schedule Flexibility: Flexible at the discretion of the Assistant Director of Training Travel: Minimal, less than 10% Training Travel: Training may occur at an established training facility and/or agency headquarters Candidate Pay Rate: $20-$25 on W2 Background Verification: Required upon selection Drug Screen: 12-panel drug screen required Position Overview Join our dynamic team as an Administrative Services Assistant of Compliance, also known as a Training Data Analyst, where you will play a crucial role in ensuring the training compliance of correctional officers across Tennessee This position demands a meticulous and analytical professional capable of managing data, auditing training records, and providing executive support Education Bachelors degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred Required Skills / Experience: The qualification matrix identifies the following as required Coding Proficient, 4-6 Years Customer Service Proficient, 4-6 Years Data Entry Proficient, 4-6 Years Internet Proficient, 4-6 Years Microsoft Excel Proficient, 4-6 Years Microsoft PowerPoint Proficient, 4-6 Years Microsoft Word Proficient, 4-6 Years Technical Skills Proficient, 4-6 Years The job description also identifies the following qualifications Proven experience in data analysis, project management, and administrative support Strong proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook Excellent organizational and time management skills to meet strict deadlines Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders Preferred Skills / Experience: Bachelors degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred Previous experience working in a compliance role within a regulatory or training environment is highly advantageous Job Responsibilities: Utilize the Learning Management System to mine and analyze data, ensuring all officers meet state-required training standards Conduct audits of customer-submitted information for accuracy and completeness, ensuring compliance with state minimum training requirements Assist in managing projects related to staff training and development, coordinating closely with the Training Division Perform quality assurance checks to maintain high standards in training delivery and documentation Monitor and report on staff development, including tracking hours of self-development activities Produce detailed reports and analyses related to training compliance and effectiveness Monitor, report on, and track trends in quality assurance measures within the LMS to ensure continuous improvement and compliance Create and implement new quality assurance measures to effectively assess and report on the success of specialized and major training events Work Schedule Expectations Full-time 40 hours per week Monday Friday 8-hour shift Portal schedule is 8:00 AM 5:00 PM CST Schedule is flexible at the discretion of the Assistant Director of Training Hybrid work arrangement Minimum of three days per week onsite Minimal travel, less than 10% Training may occur at one of the established training facilities and/or agency headquarters Contract Information The current estimated duration is: 12/28 30/2027 The position description specifically states that this is a long-term contract that will not end on 06/30/2027 If the incumbent is performing satisfactorily, the contract will be renewed Ideal Candidate The strongest candidate is likely a Training Data Analyst, Compliance Analyst, Learning Management System Analyst, Administrative Compliance Specialist, or Training Coordinator with strong data-management and quality-assurance experience The ideal candidate should combine Data Analysis + LMS + Training Compliance + Quality Assurance + Microsoft Excel + Reporting The strongest fit will be comfortable reviewing large amounts of training information, identifying discrepancies, auditing records, tracking compliance, and producing detailed reports for leadership A particularly competitive candidate will have experience with Learning Management Systems + Regulatory Compliance + Training Records + Data Auditing + Quality Assurance + Project Support The role also requires someone who is highly organized, comfortable working under deadlines, and able to communicate effectively with both internal and external stakeholders Because the qualification matrix separately lists 46 years of Coding, Customer Service, Data Entry, Excel, PowerPoint, Word, Internet, and Technical Skills as Required, candidates whose resumes clearly demonstrate these areas should be prioritized Candidates with prior experience in a training, compliance, regulatory, criminal justice, corrections, or public-sector environment may align especially well with the work described
Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI89817c8dccbd-8025
11/12/2026
Full time
Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI89817c8dccbd-8025
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
10/30/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
09/24/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
