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Kaiser Permanente is seeking a Senior IT Applications Engineer to lead development and optimization of our AEM platform. You will design, build, and maintain scalable AEM solutions, integrating with enterprise systems to support digital experiences. Partner with product, UX, and infrastructure teams to define architecture, improve performance, and ensure reliability and security. Mentor engineers, drive best practices, automate deployments, and troubleshoot complex issues in a fast-paced, collaborative environment focused on continual improvement and innovation. Responsibilities Design, develop, and maintain AEM-based applications and components. Architect scalable, secure AEM solutions integrated with enterprise systems. Collaborate with product, UX, and infrastructure teams to deliver digital experiences. Implement and manage CI/CD pipelines for AEM deployments. Monitor, troubleshoot, and optimize application performance and reliability. Ensure adherence to security, compliance, and coding best practices. Mentor and guide junior engineers on AEM and application engineering. Contribute to technical roadmaps, documentation, and process improvement. Required Skills Adobe Experience Manager (AEM) development Java programming RESTful API integration AEM architecture and component design Cloud infrastructure (AWS, Azure, or GCP) CI/CD pipelines and Dev Ops tools Web technologies (HTML, CSS, Java Script) Performance tuning and monitoring Application security best practices Version control with Git

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications. Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals. This includes preparing and installing laptops and desktops, and coordinating with vendors for maintenance and repairs. Install pre-approved software and hardware in accordance with departmental guidelines. Provide second-level support on issues escalated from the IT Help Desk. Escalate unresolved problems to the appropriate analyst, programmer, supervisor, or manager. Assist with information gathering, documentation, and communication to support resolution. Maintain required recordkeeping, including logging issues into the call tracking database, reporting time accurately, updating the activity log, maintaining the equipment database and inventory, and completing any additional documentation as directed. Report unusual, alarming, or recurring problems to the appropriate analyst, programmer, supervisor, or manager when necessary. Maintain a working knowledge of all firm-deployed applications. Maintain the distribution pool of loaner laptops and other equipment. Assist in laptop and desktop refreshes that take place a few times a year while following specific policies related to the project. Assist with system-related maintenance as requested. This may require after-hours visits to the office to resolve issues or support testing of new or upgraded applications. Set up videoconferences and presentations for the local office as needed. Contribute to special projects as requested by the Regional Manager, Regional Senior Manager of Assistant Director of Global IT Operations. Remain current with marketplace trends and firm applications to support timely and effective user service. Follow all firm and IT policies and procedures in the performance of daily responsibilities. May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Provide after-hours on-call support on a rotating basis. May be asked to travel to other offices for special projects, office openings or acquisitions, or to provide coverage when another location is short staffed. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree or equivalent work experience. Additional training/certification in relevant area of study strongly preferred. Experience: Minimum of 2 years experience providing end-user support for Microsoft Office applications and standard desktop computing environments. Experience providing deskside or in-person support to users in a professional setting. Familiarity with troubleshooting hardware, managing tickets in an IT support system, and escalating issues as needed. Hands-on support of mobile devices (iOS, Android) and related technologies. Experience in a law firm or other professional services environment preferred. Skills: Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite. Familiarity with desktop hardware, peripheral equipment, and basic enterprise applications. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills, with the ability to interact professionally with users, team members, and vendors. Customer service mindset and a responsive approach to providing technical support to internal users. Ability to manage multiple tasks while responding to a variety of user needs, prioritize effectively, and meet established timelines. Capable of working independently and collaboratively within a team environment. Willingness to learn and apply new technologies and processes. Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs. Ability to assess issues and determine appropriate next steps within defined troubleshooting and escalation procedures. Strong attention to detail, focus, and accuracy to ensure quality in assigned tasks and responsibilities. Proficiency in spoken and written English sufficient to communicate effectively with users and document technical issues. Professionalism and composure when responding to user inquiries and resolving issues in a fast-paced environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to fulfill physical demands consistent with job duties, including bending, lifting, and moving equipment or materials weighing up to 40 pounds occasionally. Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support critical incidents, perform system maintenance or with project deadlines. Ability to work in-office as required to meet business or project needs. Working conditions Works in a typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $33.17 to $38.22, with an estimated annual compensation range of $69,000 to $79,500, based on a 40-hour workweek. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Solutions Analyst Pre-Sales US-TX-Irving Job ID: 34436 Type: Full-Time # of Openings: 1 Category: Sales Support CUSA SW Regional Office About the Role The Solutions Analyst is a key technical and strategic partner responsible for designing tailored Canon software and workflow solutions that solve complex client business challenges. In this role, you will bridge the gap between technical innovation and consultative sales, collaborating directly with internal Sales teams to drive revenue. You will serve as a trusted advisor to both internal stakeholders and external clients, leveraging your investigative skills to assess current business processes and architect scalable, secure system requirements. Your Impact Sales Strategy Alignment: Partner with assigned internal Sales teams and Sales Managers to develop, execute, and participate in strategic revenue initiatives for Software Solutions and Professional Services. Client Consultation: Interface with customers, executive sponsors, and key stakeholders to analyze current workflows and identify business process improvement opportunities. Solution Architecture: Engineer high-level system requirements based on customer needs, ensuring all technical designs align with budget, schedule, and operational constraints. Proof of Concept (POC): Develop and deliver technical Proofs of Concept to demonstrate product viability and secure customer approval. Documentation & SOWs: Author comprehensive Statements of Work (SOW) outlining clear customer requirements, mutual responsibilities, and Canon deliverables. About You: The Skills & Expertise You Bring Experience: Bachelor's degree or equivalent milestone of 5+ years supporting software sales alongside an internal Sales team (direct sales experience is highly valued). Technical Acumen: Thorough, deep understanding of Information Technology systems, enterprise infrastructure, and modern tech terminology. Industry Certifications: Active certifications in CompTIA Cloud Essentials+, CompTIA Project+, and CompTIA Security+ are required. Communication: Exceptional verbal and written communication skills, with a proven ability to adapt delivery styles across external clients, internal sales leadership, and sales representatives. Soft Skills: Superior personal organizational skills, acute attention to detail, and strong analytical problem-solving traits. Preferred Qualifications Microsoft Server or Cloud architect certifications. Hands-on experience or certifications with Canon and 3rd-party software ecosystems (e.g., uniFLOW, PaperCut, Laserfiche, Kofax). Core Competencies Consultative & Solution-Based Selling Document Management, Scanning Applications, and Automated Workflows Output Management Solutions Enterprise Security Services & Compliance In accordance with applicable law, we are providing the anticipated base salary for this role: $76,150 - $114,040 annually. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 40 Yearly Salary PIcdfdc-7982

Tech Summary: The Product Manager IV serves as a strategic piece within KP's Digital organization, supporting the evolution of enterprise web and mobile experiences that enable members, patients, consumers, and internal business partners to engage seamlessly across digital channels. This role is responsible for driving product strategy, roadmap planning, and execution for shared platform capabilities that power KP's digital ecosystem, ensuring consistency, scalability, accessibility, and operational excellence across consumer-facing experiences. Working at the intersection of business strategy, customer experience, and technology, the Product Manager IV partners closely with stakeholders across Digital Product, Marketing, Experience Design, Analytics, Engineering, Content Management, and Enterprise Programs to identify priorities, define product requirements, and deliver capabilities that advance organizational objectives. The role supports the modernization of digital platforms and shared services while enabling key capabilities such as personalization, experimentation, analytics, content management, customer engagement, and Adobe Experience Platform (AEP) adoption. As a product manager, this position is accountable for backlog governance, roadmap development, prioritization frameworks, and value-based decision making to ensure investments align with enterprise goals and customer needs. The Product Manager IV leverages data, customer insights, and business outcomes to inform product strategy, validate opportunities, and drive continuous optimization across KP's web and mobile channels. This role also plays a critical part in supporting enterprise initiatives, including rebranding efforts, customer retention strategies, and Over-Age Dependent programs, by delivering reusable digital capabilities and targeted experiences at scale. Through strong cross-functional leadership, stakeholder management, risk mitigation, and dependency coordination, the Product Manager IV ensures successful delivery of platform enhancements that improve digital experiences, accelerate innovation, and support KP's long-term digital transformation objectives. Product Management Capability Focus Areas This role demonstrates leadership across the following core product management disciplines: Product Strategy & Vision: Define and evolve the strategic direction for enterprise digital platform capabilities and shared services. Roadmap Management: Develop, communicate, and prioritize product roadmaps aligned with business and customer outcomes. Platform Product Management: Manage reusable digital components, foundational services, and modernization initiatives used across web and mobile applications. Customer Experience Optimization: Enable personalization, experimentation, content delivery, and digital engagement capabilities that improve customer experiences. Data-Driven Decision Making: Utilize analytics, customer insights, performance metrics, and experimentation results to prioritize investments and measure success. Stakeholder Management & Influence: Align diverse business, technology, design, marketing, and operational stakeholders around a common product vision. Agile Product Delivery: Own backlog prioritization, requirements definition, release planning, and product governance across cross-functional teams. Digital Platform Enablement: Support enterprise capabilities including AEP, content management systems, design systems, accessibility standards, and digital experience platforms. Enterprise Program Leadership: Coordinate complex initiatives involving multiple teams, dependencies, and organizational priorities. Operational Excellence & Governance: Establish standards, processes, and measurement frameworks that ensure scalable and sustainable digital product delivery. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.

Tech Summary: This senior AEM Engineer drives platform reliability and engineering excellence across our Adobe Experience Manager (AEM) ecosystem, with proven ability to manage deployments, dispatcher configurations, and code quality in complex AMS environments. Partnering with development and architecture teams, this role ensures new capabilities are built on sound AEM design patterns and delivered as scalable, secure, high-performing solutions across content, workflow, and integration ecosystems. Owns end-to-end AEM AMS platform activities, including coordinating deployments, configuring and troubleshooting dispatcher, and reviewing application and dispatcher code to catch defects and enforce standards before release. Drives adoption of AEM best practices, coding standards, and design governance across contributing teams. Partners across engineering, architecture, and delivery functions to align platform decisions with organizational objectives, resolve incidents through root cause analysis, and collaborate with Adobe Managed Services on performance and reliability. Maintains documentation and reference patterns that guide consistent, high-quality AEM implementation across the enterprise Job Summary: This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Serves as an expert for innovative technical solutions that meet design and functional needs. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Recommends complex technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides expertise and guidance to team members for systems incident responses for complex issues. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Leads systems incident support and troubleshooting for complex and non-complex issues. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation. Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications. Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Leads, mentors, and trains other technical resources to develop software applications. Minimum Qualifications: Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Relocation assistance available Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form Technical Summary: The Digital Experience organization is responsible for delivering secure, accessible, and engaging digital experiences that support Kaiser Permanente members and business stakeholders across web and digital channels. This leadership role serves as a key contributor in shaping the strategy, architecture, implementation, and ongoing evolution of enterprise digital experience platforms and solutions. Working closely with Product Management, User Experience, Engineering, Operations, and other business partners, this position provides technical leadership for teams building enterprise web applications/frameworks/platforms leveraging technologies such as Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Adobe Analytics, Adobe Target, Microsoft Azure Kubernetes Services, and related digital experience capabilities to deliver scalable, personalized, and high-performing member experiences. This position also practice hands on coding integrations, APIs, microservices, and cloud-based applications. In support of Kaiser Permanente's digital experience ecosystem, this role works across a broad portfolio of technologies and platforms, including Adobe Experience Cloud solutions, Angular, React, GraphQL, APIs, microservices, Microsoft Azure, Akamai, F5, Apigee, GitHub, Java, Node.js, NoSQL databases, and enterprise integration frameworks. These technologies enable the delivery of scalable, secure, and personalized digital experiences for members and business stakeholders. This position plays a critical role in advancing digital capabilities, guiding architectural decisions, addressing complex technical challenges, and fostering innovation across member-facing digital channels. The role helps ensure solutions align with organizational standards for security, accessibility, scalability, performance, and operational excellence while supporting the organization's digital transformation objectives. Job Summary: In addition to the responsibilities listed below, this senior technical leader position is also responsible for leading the development of internet applications and software tools. This includes partnering with product teams to understand and define the product vision, and overseeing the development and support of end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for leading the development of cloud applications, CMS, and integration solutions on a variety of platforms; serving as a lead expert in the research and resolution of technical issues; recommending appropriate interventions/modifications on critical and/or escalated issues; and ensuring work processes and products meet KP IT security and development standards. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum six (6) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Minimum six (6) years experience developing and/or implementing web-based applications. Minimum four (4) years experience in developing and utilizing cloud based technologies (e.g., Microsoft Azure, AWS, GCP, etc.) Minimum four (4) years experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.) Additional Requirements:

Overview POSITION SUMMARY: We are seeking an experienced and visionary Product Manager to lead digital transformation initiatives that modernize operations, enhance customer experiences, and drive business growth. In this role, you will be a key player in reimagining legacy systems and processes by implementing innovative digital solutions that align with the company's strategic goals. You will function as a product owner for critical transformation programs, collaborating with business stakeholders, technology leaders, and external partners to build scalable, user-centric platforms that deliver measurable value. This role will collaborate closely with Consumer Services, Marketing, IT, Operations, and others as needed to manage the overall digital portfolio. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $119,078.70 - $139,216.74 with a progressive benefit package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Partner with stakeholders to identify pain points, inefficiencies, and opportunities for digital innovation. Lead cross-functional teams through the entire product lifecycle-from discovery and MVP definition to enterprise rollout and continuous improvement. Translate complex business requirements and user feedback into clear product requirements, user stories, and success metrics. Evaluate and integrate new technologies (e.g., cloud platforms, AI, automation tools) to drive operational efficiencies and improve user experiences. Champion change management and user adoption strategies in collaboration with training and communications teams. Track and report on product KPIs to measure success and drive data-informed decisions. Help define and establishes the vision, strategy, and 3-year roadmap in conjunction with the SVP, Digital Transformation & Payments for GreenState's digital products of the future that will enable innovative and meaningful digital relationships and interactions with members to help them achieve financial wellness and support the growth and efficiency of the credit union. Develops product features by collaborating with technology, digital, design, and subject matter experts across IT, Operations, Member Experience, Marketing, Consumer Services, Legal/Compliance, and other applicable areas. Works to improve channel convergence and strive for consistent member experience across channels. Reviews and recommend new methods and procedures to make daily digital banking operations more efficient. Owns and proactively identify issues and drive resolutions end-to-end. Drives innovation. Proactively anticipates future developments and member needs; creates and ensures effective implementation of strategic new programs or products for digital banking services. Acts as a product thought leader. Develops learning plans and coordinates with Training, Marketing, and Department Heads to inform and train employees on key Digital products and services. Interacts specifically with Marketing to define and deliver strategic and operational management of website and mobile, including web content development and management for all member-facing systems including text, blogs, and multimedia. Develops and enforces Digital Standards for the cooperative, e.g., platform requirements for new vendors. Maintains effective relationships and ensure quality service is provided by third party processors and technology partners. Builds and maintains relationships with key partners and stakeholders. Keeps informed of new developments or ideas in the industry through reading relevant articles/publications, visiting other companies and digital providers, attending conferences, etc. Ensures compliance with credit union policies and federal regulations. Qualifications 10+ years of product management experience, with a strong history in leading digital transformation or enterprise modernization projects. Deep understanding of digital ecosystems, enterprise platforms, and emerging technologies. Experience collaborating with IT, operations, finance, and other key business units on complex digital initiatives. Strong business acumen with the ability to bridge the gap between technical teams and business stakeholders. Proficiency in Agile methodologies, user research, and product discovery techniques. Familiarity with tools such as Jira, Confluence, Miro, ServiceNow, Salesforce, or similar enterprise platforms. Ability to work independently as well as with a team. Exceptional written and oral communication skills. Ability to effectively communicate with all levels of the organization and other key constituents. Strong analytical and critical thinking skills. Ability to create relationships and collaborate effectively with internal employees, outside contacts, and membership. Passion for innovation. Strong organization skills. Experience developing business cases. PIe1242de88ce3-7125

AI Engineer 5 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Design, implement and optimize multi-model orchestration pipelines - integrating LLMs, vector search, and domain-specific models into unified systems Establish and lead cost-performance governance reviews across AI systems, tracking GPU utilization, model throughput, and inference cost efficiency Lead team design councils or design review boards to ensure technical consistency and compliance with AI engineering standards Mentor Principal and Manager-level AI engineers, fostering cross-domain learning and elevating organizational technical maturity The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies At least 6 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience leading development AI systems with tradeoff decisions around cost, latency, throughput and accuracy 7+ years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience designing, developing, delivering, and supporting complex AI systems Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Experience architecting and integrating heterogeneous AI systems - including rule-based, retrieval-augmented, and generative components - into unified production pipelines Experience defining and enforcing standards for ethical AI deployment, including explainability, fairness, and human-in-the-loop review processes Demonstrated ability to balance model performance and operational cost through dynamic inference strategies and model compression Experience right-sizing models, instance counts, and hardware types given requirements (e.g., context length, token inputs, token outputs) Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $229,900 - $262,400 for AI Engineer 5 McLean, VA: $229,900 - $262,400 for AI Engineer 5 New York, NY: $250,800 - $286,200 for AI Engineer 5 San Francisco, CA: $250,800 - $286,200 for AI Engineer 5 San Jose, CA: $250,800 - $286,200 for AI Engineer 5 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada . click apply for full job details

Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details

Allstate is seeking an Incident Management Consultant to lead critical incident response within our Enterprise Command Center (ECC) supporting key insurance and financial systems. In this role, you will coordinate triage, root-cause analysis, and resolution across technology, security, and business teams, using ITIL-aligned best practices. You will refine incident processes, drive continuous improvement, and provide clear, timely communication to stakeholders and leadership. This hybrid role offers the chance to work in a collaborative, learning-focused culture while strengthening the resilience and reliability of Allstate's digital ecosystem. Responsibilities Lead end-to-end incident management for critical insurance and financial systems within Allstate's enterprise command center (ECC). Coordinate triage, root-cause analysis, and resolution across technology, operations, and vendor teams. Monitor incident trends, perform post-incident reviews, and drive problem management and remediation plans. Develop and refine incident management processes, runbooks, and escalation paths aligned to ITIL best practices. Communicate incident status, business impact, and recovery progress to stakeholders and leadership in real time. Partner with security, infrastructure, and application teams to improve resilience, observability, and recovery times. Leverage monitoring, logging, and alerting tools to detect issues proactively and reduce mean time to resolution (MTTR). Provide on-call support coverage for major incidents and coordinate response during off-hours as needed. Prepare metrics, dashboards, and reports on incident performance and service reliability for continuous improvement. Coach teams on incident response practices and contribute to training and simulation exercises. Required Skills IT incident management ITIL framework Root-cause analysis Problem management Enterprise monitoring and alerting tools Service Now or similar ITSM platforms Technical communication and stakeholder management Data analysis and reporting (SLAs/SLIs/SLOs/MTTR) Crisis coordination and escalation management Documentation and process design

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Lead the design, development, and deployment of advanced AI and machine learning solutions supporting Honda's automotive R&D initiatives, with a focus on production-grade AI for vehicle development, simulation, manufacturing quality, and digital twins-owning solutions end-to-end and mentoring engineers while partnering with CAE, CAD, manufacturing, and data platform teams. Key Accountabilities Lead development and validation of AI/ML solutions with measurable impact for automotive engineering - CAE, and manufacturing use cases. Design and deploy AI surrogate models using Graph Convolutional Neural Networks (GCNNs) to augment/replace physics-based CAE. Architect and deploy scalable cloud-based AI systems on AWS/Azure aligned with enterprise governance. Own the full AI lifecycle: data ingestion, feature engineering, training, evaluation, deployment, and monitoring. Implement MLOps and GenAIOps best practices (versioning, drift detection, CI/CD, traceability). Develop and deploy agentic AI solutions for CAE in the cloud and deploy AI agents to execute/augment/monitor workflows. Support ETL activities related to ADC data (CAE) structure. Establish design standards, code quality, and documentation to support reuse and auditability. Mentor and technically guide mid-level and junior engineers. Qualifications, Experience, and Skills Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field, or equivalent experience. 8+ years of experience developing and deploying ML/AI systems; 3+ years in production environments. Other Job-Specific Skills Hands-on experience with graph neural networks (GCNNs, GNNs, GATs, MPNNs) Advanced proficiency in Python; C++ or Java is a strong plus for automotive contexts Deep expertise in ML frameworks (PyTorch, TensorFlow, scikit-learn) Strong foundation in statistics, optimization, and numerical methods Hands-on experience deploying AI solutions on AWS/Azure (e.g., Amazon Bedrock) Experience with LangGraph / LangChain & Strands SDK. Experience with containers, pipelines, and MLOps tooling (Docker, MLflow, CI/CD) Knowledge of model governance, compliance, and responsible AI frameworks CAE/physics-informed ML, surrogate modelling, or simulation experience (preferred). Prior knowledge of automotive or related design engineering work is a plus. Job Dimensions Decisions Expected Working Conditions Work is primarily conducted at an office desk; hybrid (office/home) work may be available. Occasional travel and overtime may be required based on project milestones. Work in a cross-functional environment supporting engineering, simulation, and manufacturing stakeholders. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Description Job Description Cloud Security Architect - IL4 / Workday (U.S. Space Force) Job Level: Senior Employment Type: Full-Time Clearance: U.S. citizenship required Salary Range: $150,000-$200,000 annually Location: Primary site is Washington, DC metropolitan area. Candidates may also be based near Buckley, Los Angeles, Patrick, Peterson, Schriever, or Vandenberg Space Force Base. Work Arrangement: Hybrid, occasional onsite at a government or MPX site may be required Contract Status: SBIR Phase II effort with a planned pathway to a production program of record; current period of performance through contract award. The Opportunity We are seeking a Cloud Security Architect to design, secure, and support the cloud architecture behind U.S. Space Force human capital management (HCM) modernization, the system that manages several factors such as personal, promotion, and assignment for USSF Guardians. The position initially supports a Workday-based Small Business Innovation Research (SBIR) Phase II effort and is expected to contribute to the transition toward a production program of record, subject to program award and customer requirements. Reporting to the Program Manager, you will work with a team across cloud engineering, cybersecurity, identity management, enterprise integration, and Risk Management Framework (RMF) to deliver a secure, scalable architecture capable of supporting Department of War Impact Level 4 (IL4) requirements and successful authorization. Primary Responsibilities Design and document secure cloud architectures for IL4 hosting in AWS GovCloud, covering identity and access management, encryption, network security, boundary protection, and monitoring. Develop secure integration patterns between Workday and third-party SaaS, including identity federation with CAC/PKI and DoD ICAM, APIs, data exchange, and zero trust controls. Design IL4 network connectivity through the required Cloud Access Point (CAP) and align monitoring and incident response with the program's Cybersecurity Service Provider (CSSP). Partner with the RMF lead to implement and document NIST SP 800-53 controls in eMASS, apply applicable STIGs and SRGs, prepare authorization evidence, support assessors, and remediate technical findings. Evaluate the SBIR architecture against production requirements and develop scalable, supportable designs for the anticipated HCM program of record. Collaborate with the architects, platform engineers, cybersecurity specialists, subcontractors, and government technical authorities. Apply approved AI and automation tools to improve architecture analysis, configuration validation, security documentation, and engineering efficiency, while keeping CUI and other sensitive data within approved boundaries and validating all technical outputs. Requirements Required Qualifications 7+ years of cloud architecture, cybersecurity architecture, or secure enterprise systems engineering experience. Direct experience designing or securing Department of War (DoW) IL4/IL5 or FedRAMP High environments. Hands-on experience with RMF and Authority to Operate (ATO) processes, including control implementation, documentation in eMASS, and assessor support. Hands-on experience with identity federation (including CAC/PKI or PIV-based authentication), zero trust architecture, encryption, network security, and SaaS integrations. Experience designing secure APIs, enterprise integrations, and data exchange architectures. Ability to document technical decisions, communicate architecture risks, and collaborate across engineering and security teams. U.S. citizenship. Preferred Qualifications Experience integrating Workday or another enterprise human capital management platform. Experience supporting U.S. Space Force or Department of the Air Force modernization programs. Familiarity with the DoW Cloud Computing Security Requirements Guide (CC SRG), NIST SP 800-53, and applicable DISA STIGs and SRGs. Cloud architecture or security certifications (e.g., AWS or Azure architect or security credentials), or equivalent demonstrated expertise. Experience transitioning SBIR, prototype, or pilot capabilities into production government environments. Experience with AWS GovCloud or Azure Government, Cloud Access Point (CAP) connectivity, and CSSP onboarding. DoD 8140 qualification at the required level (e.g., CISSP or CCSP), or the ability to obtain it within 6 months of hire. Benefits Benefits Annual Base Salary: $150,000-$200,000, depending on experience, qualifications, and assigned responsibilities. Full-time employees are eligible for: Medical, dental, and vision coverage. Company-provided disability and life insurance. 401(k) retirement plan. Paid federal holidays. Paid time off (PTO). Benefits are subject to applicable plan terms and company policies. Our Client's Culture Our client is an AI-first mission technology company and Original Equipment Manufacturer (OEM) focused on delivering operationally ready technologies for the Department of War, Intelligence Community, and broader U.S. Government. Through a collaborative Team of Teams approach, the organization brings together mission experts, technology partners, subcontractors, and government stakeholders to generate decision advantage for missions of consequence. Its culture emphasizes: Mission-First Execution: Delivering measurable outcomes that support critical government missions. Integrity & Ownership: Demonstrating accountability, professionalism, and disciplined execution. Collaboration & Communication: Promoting candid communication and effective teamwork. Technical Excellence: Maintaining high standards through continuous improvement and innovation. Responsible AI: Advancing mission capabilities through secure and responsible technology adoption. Equal Employment Opportunity Our client is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. This position requires U.S. citizenship, an active Top Secret clearance, and eligibility for SCI access in accordance with applicable contract and customer requirements.

Job Description Job Description Cloud Security Architect - IL4 / Workday (U.S. Space Force) Job Level: Senior Employment Type: Full-Time Clearance: U.S. citizenship required Salary Range: $150,000-$200,000 annually Location: Primary site is Washington, DC metropolitan area. Candidates may also be based near Buckley, Los Angeles, Patrick, Peterson, Schriever, or Vandenberg Space Force Base. Work Arrangement: Hybrid, occasional onsite at a government or MPX site may be required Contract Status: SBIR Phase II effort with a planned pathway to a production program of record; current period of performance through contract award. The Opportunity We are seeking a Cloud Security Architect to design, secure, and support the cloud architecture behind U.S. Space Force human capital management (HCM) modernization, the system that manages several factors such as personal, promotion, and assignment for USSF Guardians. The position initially supports a Workday-based Small Business Innovation Research (SBIR) Phase II effort and is expected to contribute to the transition toward a production program of record, subject to program award and customer requirements. Reporting to the Program Manager, you will work with a team across cloud engineering, cybersecurity, identity management, enterprise integration, and Risk Management Framework (RMF) to deliver a secure, scalable architecture capable of supporting Department of War Impact Level 4 (IL4) requirements and successful authorization. Primary Responsibilities Design and document secure cloud architectures for IL4 hosting in AWS GovCloud, covering identity and access management, encryption, network security, boundary protection, and monitoring. Develop secure integration patterns between Workday and third-party SaaS, including identity federation with CAC/PKI and DoD ICAM, APIs, data exchange, and zero trust controls. Design IL4 network connectivity through the required Cloud Access Point (CAP) and align monitoring and incident response with the program's Cybersecurity Service Provider (CSSP). Partner with the RMF lead to implement and document NIST SP 800-53 controls in eMASS, apply applicable STIGs and SRGs, prepare authorization evidence, support assessors, and remediate technical findings. Evaluate the SBIR architecture against production requirements and develop scalable, supportable designs for the anticipated HCM program of record. Collaborate with the architects, platform engineers, cybersecurity specialists, subcontractors, and government technical authorities. Apply approved AI and automation tools to improve architecture analysis, configuration validation, security documentation, and engineering efficiency, while keeping CUI and other sensitive data within approved boundaries and validating all technical outputs. Requirements Required Qualifications 7+ years of cloud architecture, cybersecurity architecture, or secure enterprise systems engineering experience. Direct experience designing or securing Department of War (DoW) IL4/IL5 or FedRAMP High environments. Hands-on experience with RMF and Authority to Operate (ATO) processes, including control implementation, documentation in eMASS, and assessor support. Hands-on experience with identity federation (including CAC/PKI or PIV-based authentication), zero trust architecture, encryption, network security, and SaaS integrations. Experience designing secure APIs, enterprise integrations, and data exchange architectures. Ability to document technical decisions, communicate architecture risks, and collaborate across engineering and security teams. U.S. citizenship. Preferred Qualifications Experience integrating Workday or another enterprise human capital management platform. Experience supporting U.S. Space Force or Department of the Air Force modernization programs. Familiarity with the DoW Cloud Computing Security Requirements Guide (CC SRG), NIST SP 800-53, and applicable DISA STIGs and SRGs. Cloud architecture or security certifications (e.g., AWS or Azure architect or security credentials), or equivalent demonstrated expertise. Experience transitioning SBIR, prototype, or pilot capabilities into production government environments. Experience with AWS GovCloud or Azure Government, Cloud Access Point (CAP) connectivity, and CSSP onboarding. DoD 8140 qualification at the required level (e.g., CISSP or CCSP), or the ability to obtain it within 6 months of hire. Benefits Benefits Annual Base Salary: $150,000-$200,000, depending on experience, qualifications, and assigned responsibilities. Full-time employees are eligible for: Medical, dental, and vision coverage. Company-provided disability and life insurance. 401(k) retirement plan. Paid federal holidays. Paid time off (PTO). Benefits are subject to applicable plan terms and company policies. Our Client's Culture Our client is an AI-first mission technology company and Original Equipment Manufacturer (OEM) focused on delivering operationally ready technologies for the Department of War, Intelligence Community, and broader U.S. Government. Through a collaborative Team of Teams approach, the organization brings together mission experts, technology partners, subcontractors, and government stakeholders to generate decision advantage for missions of consequence. Its culture emphasizes: Mission-First Execution: Delivering measurable outcomes that support critical government missions. Integrity & Ownership: Demonstrating accountability, professionalism, and disciplined execution. Collaboration & Communication: Promoting candid communication and effective teamwork. Technical Excellence: Maintaining high standards through continuous improvement and innovation. Responsible AI: Advancing mission capabilities through secure and responsible technology adoption. Equal Employment Opportunity Our client is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. This position requires U.S. citizenship, an active Top Secret clearance, and eligibility for SCI access in accordance with applicable contract and customer requirements.

Job Description Job Description Responsibilities The Manager, Microsoft 365 & Unified Communications is responsible for the strategy, administration, security, optimization, and support of InnovAge's enterprise collaboration and communications platforms. This leader oversees the technologies that enable employees and operational teams to communicate, collaborate, and deliver participant care efficiently across the organization. This role owns the Microsoft 365 ecosystem, including Teams, Exchange Online, SharePoint Online, OneDrive, Teams Voice, Microsoft 365 Copilot administration and governance, along with contact center, telephony, messaging, and conferencing solutions. The position leads a team of engineers and administrators and is accountable for operational excellence, financial stewardship, vendor management, platform security, and service delivery. This is a hands-on leadership role that partners closely with Infrastructure, Cybersecurity, AI, Compliance, and Business Operations to deliver secure, scalable, and innovative solutions that support InnovAge's continued growth. Essential Functions & Responsibilities Microsoft 365, Copilot & Collaboration Platforms (35%) Serve as the platform owner for Microsoft 365, including Teams, Exchange Online, SharePoint Online, OneDrive, and related collaboration technologies. Lead governance, lifecycle management, licensing, adoption, and optimization initiatives. Administer Microsoft 365 Copilot licensing, governance, and deployment activities. Partner with Cybersecurity and Compliance teams to ensure secure and compliant use of Microsoft 365 and AI-enabled services. Lead collaboration platform modernization, migrations, and continuous improvement efforts. Unified Communications & Contact Center Technology (30%) Provide strategic and operational leadership for Teams Voice, Five9, telephony, conferencing, messaging, and carrier services. Oversee contact center administration, call routing, IVR design, reporting, and integrations. Maintain carrier relationships, E911 compliance, number management, and messaging services. Serve as the primary escalation point for enterprise communications and contact center incidents. Ensure reliable, scalable, and cost-effective communications services across all InnovAge locations. People Leadership & Service Delivery (20%) Lead, coach, and develop a team of engineers and administrators. Establish team priorities, performance expectations, and development plans. Drive operational excellence across incident management, service requests, documentation, and knowledge management. Promote cross-training and succession planning to reduce key-person dependencies. Represent the team in operational reviews, governance meetings, and strategic planning discussions. Vendor, Financial & Project Management (10%) Manage vendor relationships, contracts, statements of work, renewals, and technology investments. Develop and manage budgets, forecasts, and cost optimization strategies. Lead technology implementations, upgrades, migrations, and integration projects. Ensure projects follow established governance, change management, and implementation standards. Security, Compliance & Business Continuity (5%) Support HIPAA, cybersecurity, privacy, retention, and governance requirements. Participate in audits, risk assessments, continuity planning, and disaster recovery efforts. Ensure collaboration and communications technologies align with enterprise security standards and operational resiliency objectives. Qualifications Required Bachelor's degree in Information Systems, Computer Science, or related field; equivalent experience may be considered. 7+ years of enterprise collaboration, communications, or infrastructure experience. 2+ years of people leadership experience. Strong Microsoft 365 administration experience including Teams, Exchange Online, SharePoint Online, and OneDrive. Experience supporting enterprise voice, unified communications, or cloud contact center technologies. Experience managing vendors, contracts, and technology projects. Strong communication and stakeholder management skills. Preferred Experience with Five9, Genesys Cloud, NICE CXone, Amazon Connect, or similar contact center platforms. Teams Voice, carrier management, E911, messaging, and telephony administration experience. Microsoft 365 Copilot administration and governance experience. Healthcare, HIPAA, or other regulated-industry experience. Microsoft, ITIL, PMP, or related certifications. InnovAge Service Standards Requirements Safety Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies. Accountability Commitment - Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. Cooperativeness - Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a "can do" attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task. Attendance - Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences. Caring Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts. Confidentiality - Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate. Integrity Adherence to Company Policy - Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. Reliability - Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances. Alignment with Company Goals & Objectives - Supports the organization's mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co workers, participants, clients, and all other business contacts. Quality Quantity of Work / Productivity - Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives. Quality of Work - Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards. Job Knowledge - Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge. Communication - Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues

Job Description Job Description Job Title: Senior Patching Engineer - SCCM, Intune & Endpoint Management Duration: 6-Month Contract Location: On-site (Authorized U.S. States - see below) Compensation: $ 46 USD / hour Position Summary Important Healthcare organization is seeking an experienced and highly skilled Senior Patching Engineer to lead and support enterprise-wide patching, vulnerability remediation, and endpoint management initiatives across a large healthcare environment. This role is responsible for the administration, maintenance, and continuous improvement of Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Windows and Linux Server patching, and endpoint management solutions supporting thousands of servers, workstations. The ideal candidate will possess deep expertise in Microsoft Endpoint Management technologies, vulnerability remediation, operating system patching, compliance reporting, and healthcare IT operational requirements. This individual will work closely with Infrastructure, Security, and Compliance teams to ensure systems remain secure, compliant, and highly available while minimizing business disruption. Key Responsibilities Patch Management & Vulnerability Remediation Manage and maintain enterprise patching processes for Windows and Linux Servers, Windows workstations, and other supported platforms. Plan, test, schedule, deploy, and validate security updates, cumulative updates, hotfixes, and feature upgrades. Lead monthly patch cycles and emergency remediation activities for critical vulnerabilities. Partner with Cybersecurity teams to identify, prioritize, and mitigate vulnerabilities based on risk and compliance requirements. Develop patch deployment strategies that minimize downtime and maintain organizational service-level objectives. Monitor patch compliance and drive remediation efforts to achieve established compliance targets. Work Requirements Candidates must currently reside and be authorized to work in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Wisconsin, St. Louis, Missouri or Kansas City, Missouri. SCCM (Microsoft Endpoint Configuration Manager) Administer SCCM infrastructure including Software Update Points (SUP), Distribution Points, Boundary Groups, Collections, and Client Management. Create, maintain, and optimize patch deployment packages and automated deployment rules. Troubleshoot SCCM client health, software distribution, application deployments, and patching issues. Develop compliance reporting and dashboards for executive leadership, IT management, and auditors. Support operating system deployment (OSD) and endpoint lifecycle management initiatives. Microsoft Intune & Endpoint Management Administer Microsoft Intune policies, update rings, Autopilot, endpoint compliance, and device management configurations. Manage co-managed environments integrating SCCM and Intune. Support endpoint configuration, enrollment, compliance monitoring, and policy enforcement. Collaborate with Security teams to implement Endpoint Security and Conditional Access strategies. Server & Infrastructure Support Support patching and maintenance for Windows and Linux Server environments across on-premises and cloud platforms. Coordinate maintenance windows with infrastructure, application, and clinical teams. Validate application functionality following patch deployments. Perform root cause analysis for deployment failures and service-impacting issues. Ensure high availability and operational stability of endpoint management platforms. Compliance, Audit & Healthcare Security Ensure systems comply with healthcare regulatory requirements including HIPAA, HITECH, and organizational security standards. Produce audit-ready reports demonstrating patch compliance and vulnerability remediation. Support internal and external audits related to system security and patch governance. Maintain documentation, standard operating procedures, and technical runbooks. Automation & Continuous Improvement Develop PowerShell scripts and automation solutions for patching, reporting, and endpoint management activities. Identify opportunities to improve deployment efficiency, compliance, and operational effectiveness. Participate in architecture reviews and technology modernization initiatives. Recommend and implement best practices for endpoint security and lifecycle management. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline, or equivalent work experience. 3+ years of experience supporting enterprise endpoint management environments. 3+ years of hands-on experience administering SCCM/MECM. 3+ years of experience administering Microsoft Intune. Experience managing patching operations for large-scale environments consisting of servers and endpoints. Strong knowledge of: Microsoft SCCM/MECM Microsoft Intune Windows Update for Business (WUfB) Windows Server platforms Active Directory Group Policy PowerShell scripting Microsoft Entra ID (Azure AD) Experience with vulnerability management platforms such as Tenable, Qualys, Rapid7, or Microsoft Defender Vulnerability Management. Strong troubleshooting and root-cause analysis skills. Excellent communication and stakeholder management abilities. Preferred Qualifications Familiarity with Microsoft Defender for Endpoint. Experience supporting hybrid cloud environments including Azure. Experience with endpoint compliance reporting and audit preparation. Relevant certifications such as: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation CISSP (preferred)

Job Description Job Description Job Title: Senior Archer IRM Developer / Analyst (Contract-to-Hire) Location: Columbus, OH or Merrillville, IN Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote Local Candidates: Required Rate: $65-$76/hour Contract Term: September 1, 2026 - August 31, 2027 Contract-to-Hire: YesEmployment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking a Senior Archer IRM Developer / Analyst to support an enterprise Archer Agile Product Line across both Archer SaaS and Archer OnPrem environments. This role will support the organization's Integrated Risk Management platform, which enables standardized governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, business continuity, and regulatory compliance capabilities across the enterprise. The Senior Archer IRM Developer / Analyst will be responsible for supporting design, build, configuration, testing, release readiness, production support, and ongoing enhancements across Archer environments. This role will work closely with Product Owners, Archer developers, business stakeholders, GRC super users, vendor partners, and professional services resources to translate business requirements into scalable Archer solutions. The ideal candidate is an Archer subject matter expert with strong hands-on configuration and development experience, solid GRC process knowledge, and the ability to operate in an Agile product team supporting multiple stakeholders and competing priorities. This person should be comfortable working in both strategic and tactical spaces, from designing scalable solutions to troubleshooting configuration issues and supporting releases. Key ResponsibilitiesArcher Platform Configuration & Development Configure, enhance, and support Archer applications across SaaS and OnPrem environments. Configure and maintain Archer questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Support new use case builds as well as enhancements to existing Archer applications. Translate business requirements into scalable Archer configuration and workflow solutions. Support platform maturity efforts, including standardization, documentation, knowledge transfer, and reduction of single points of failure. GRC & Integrated Risk Management Support Support Archer use cases across governance, risk, and compliance functions, including: Compliance management Issues and risks Policy management NERC CIP NERC 693 TSA compliance Centralized compliance Third-party risk management Supply chain risk IT/OT risk Business continuity Enterprise risk capabilities Partner with GRC stakeholders and super users to understand business processes and convert them into sustainable Archer workflows. Help reduce manual workarounds by building automation, reporting, evidence tracking, issue management, and scalable compliance capabilities. Support risk, compliance, cybersecurity, audit, and policy management processes through Archer platform enhancements. Integrations, Data & Automation Develop, support, and maintain Archer data feeds, APIs, system integrations, data imports/exports, bulk updates, reporting, and workflow automation. Support integrations and data connections with systems such as ServiceNow, Workday, MuleSoft, Qualys, Ariba, and related enterprise platforms. Troubleshoot data quality, mapping, integration, reporting, and workflow issues. Support API and integration-related activities that improve automation, evidence tracking, reporting, and process efficiency. Collaborate with IT infrastructure, solution architecture, and vendor teams on application availability and integration-related needs. Agile Delivery & Release Support Support Agile sprint delivery, including requirements refinement, backlog review, user story development, configuration, unit testing, UAT support, defect resolution, release planning, and production deployment support. Participate in sprint planning, backlog refinement, testing coordination, release readiness, and post-release support. Work with Product Owners, business stakeholders, developers, super users, and vendor partners to prioritize work and deliver high-quality solutions. Support release activities and provide flexibility for after-hours release support when needed. Ensure technical work aligns with Agile delivery practices, professional scrum principles, and enterprise technical standards. Technical Analysis, Testing & Production Support Perform assigned technical tasks, including study, analysis, design, configuration, programming, testing, product installation, and production support. Provide support, maintenance, and enhancement activities under general direction. Perform unit testing, system testing, integration testing, debugging, defect resolution, and post-implementation support. Lead or support the detection and resolution of defects and issues identified during testing. Provide proactive monitoring, alerting, reporting, testing, and communication with team leads and project stakeholders. Identify and communicate emergency system issues and support timely resolution. Stakeholder Partnership & Technical Leadership Interface with business stakeholders, Business Analysts, Solution Architects, IT Infrastructure, service providers, and project teams regarding application availability and project-related information. Provide technical advice to Project Managers, Team Leads, business partners, and team members. Provide technical direction to junior or intermediate resources, service providers, approved subcontractors, or customer personnel as needed. Support translation of business requirements into specific system, application, workflow, or process design. Participate in design activities from requirements analysis through system, application, or process design specification. Communicate clearly with both business personnel and technical experts. Documentation, Training & Knowledge Transfer Develop and maintain application documentation, security system documentation, and technical training materials. Support knowledge transfer to team members, super users, business stakeholders, and support resources. Maintain documentation related to configuration, data feeds, workflows, reports, dashboards, integrations, and release activities. Support process documentation and standard operating materials that improve long-term platform sustainability. Day-to-Day Responsibilities Configure and enhance Archer applications, workflows, dashboards, reports, notifications, access roles, and data-driven events. Support Archer SaaS and OnPrem environments across GRC, compliance, policy, risk, issue management, and third-party risk use cases. Participate in Agile ceremonies, backlog refinement, user story development, sprint execution, testing, and release readiness. Work with Product Owners, Archer developers, GRC super users, business stakeholders, and vendor partners to clarify requirements and deliver solutions. Support Archer integrations, data feeds, APIs, imports/exports, bulk updates, and reporting needs. Troubleshoot configuration, workflow, data quality, integration, access, reporting, and production issues. Support UAT, defect resolution, deployment planning, and production release activities. Maintain documentation, support knowledge transfer, and help reduce single points of failure across the Archer platform. Required Qualifications 7+ years of relevant GRC technology, risk technology, application development, or Archer platform experience. 4+ years of hands-on Archer configuration and/or development experience. Hands-on experience configuring Archer applications, questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Experience supporting Archer IRM platform capabilities across governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, or related enterprise risk functions. Experience working with Agile, iterative, or professional scrum delivery methodologies. Strong process orientation and analytical/problem-solving skills, including the ability to interpret and clarify technical issues. Experience supporting requirements refinement, user stories, unit testing, UAT support, defect resolution, release readiness, and production deployment support. Experience working with business stakeholders, Product Owners, developers, super users, vendor partners, and technical teams. Strong written and verbal communication skills with the ability to deliver clear, concise presentations. Strong organizational skills and ability to work under tight deadlines. Ability to work independently in high-priority situations. Ability to manage conflict and communicate effectively with both business personnel and technical experts. Proficiency with Microsoft Office products. Bachelor's degree in Computer Science, Information Technology, or a related discipline . click apply for full job details

Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details

Job Description Job Description Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Senior Windows System Center Configuration Manager -Team Lead to support an enterprise-level program within a federal environment. Job Description and Responsibilities The Senior SCCM Administrator will support the day-to-day administration of Microsoft Endpoint Configuration Manager (MECM) Infrastructure, Windows Endpoint Patch Management, Third Party Software Packaging and MECM Client health. This support will include the support of objects in Microsoft Office 365 and any future Microsoft solutions used by DLA. The support of these requirements are for both the NIPRNET and SIPRNET. The Administrator will be responsible for meeting the requirements detailed in Section 2.3.2. The Government may require the contractor to work longer hours on given days and/or weekends or remain on-call for after-hour support depending on operational needs and contingencies, (i.e., installation and testing during non-peak hours). Will oversee the creation and upkeep of workstation images, deployment of software updates, and application of required endpoint configurations. Ensure patches/updates for the workstations are pushed in a timely manner. Mitigates all vulnerabilities found on the workstations. Leads team in on-site management of all Microsoft Endpoint Configuration Manager (aka System Center Configuration Manager) related functions. Required Knowledge, Skills and Abilities (KSA) Knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) infrastructure administration and client health management. Knowledge of Windows endpoint patch management, vulnerability remediation, and timely deployment of security updates. Ability to create, maintain, and deploy workstation images, software packages, applications, and endpoint configurations. Ability to administer Microsoft 365 objects and support emerging Microsoft technologies across NIPRNET and SIPRNET environments. Ability to troubleshoot MECM infrastructure, client health, software deployments, and endpoint configuration issues. Ability to lead MECM operations, coordinate team activities, and provide on-site and after-hours support in response to mission and operational requirements. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customers Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Must have Seven (7) years of progressive experience in the requirements, analysis, design, development, testing, and maintenance of IT systems and networks with specific experience in administration of environments using Microsoft's System Center Configuration Manager (SCCM) also known as Microsoft Endpoint Configuration Manager (MECM). Experience shall include at least five projects in technical areas. At least one project must have occurred within the past three (3) years. Preferred Experience: Document at least five years' experience with SCCM or MECM using MS 2016, 2019, 2022 or 2025 within the past three years Document at least five years of experience with scripting automation using VBScript, PowerShell, or other scripting languages. With three years' experience using PowerShell to automate task. Document at least four years' experience with Windows 10 or newer occurring within the past two years Documented three years' experience reviewing Nessus Vulnerability Reports & developing Vulnerability Plans of Actions & Milestones Document at least four years' experience with MS 2016, MS 2019, MS 2022 or MS 2025 within the past two years Document at least four years' experience with SQL 2016 or newer occurring within the past two years Document four years' experience with Active Directory using MS 2016, MS 2019, 2022, or MS 2025 occurring within the past two years Document at least four years of experience with Group Policy Management Azure Administrator Associate or higher level DOD 8570 baseline certification - IAT Level II Minimum Clearance Top Secret Physical Requirements Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Physical demands associated with this position include extensive walking (including stairs) throughout offices and between buildings. May require use of public transportation, personal or Government vehicle to drive to local and/or remote office locations. Additional Requirements Other duties as assigned ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Tech Summary The Systems Administrator IV, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior technical resource responsible for the configuration, implementation, optimization, and support of enterprise clinical applications. The role collaborates with clinical, operational, and technical stakeholders to evaluate business needs, support system improvements, and deliver technology solutions that enhance operational effectiveness and the end-user experience. Working across cross-functional teams, this position contributes to application implementation, maintenance, testing, optimization, and support activities while helping ensure reliable and effective technology solutions that support organizational objectives and patient care delivery. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The IT Product Manager IV - Application & Infrastructure Modernization is a senior individual contributor responsible for defining application wellness roadmaps strategy and roadmaps that enable application and infrastructure modernization while actively managing technical debt across the enterprise technology stack. This role-operates-within the Technology Lifecycle Management and Modernization (TLM) organization and partners closely with application teams, enterprise architecture, platform engineering, security, and infrastructure teams. The role ensures solutions align with Enterprise Architecture standards while improving technology health, resiliency, and time-to-market through modernization and rationalization initiatives. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.