NAFSA: Association of International Educators
Washington, Washington DC
Description: ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Requirements: Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PI6aa02a69d5-
11/14/2026
Full time
Description: ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Requirements: Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PI6aa02a69d5-
Pay Range: (Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV KY,MI,NJ,ME,MO,MA,MT) 85 700.00 USD Annual About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Brink's Global Services U.S., a division of Brink's, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager. Salary: 90-105k Job Summary: The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists. Key Responsibilities: Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight. Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary. Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation. Own quality control for all SOC systems, reports, initiatives and deliverables. Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations. Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems. Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence. Ensure SOC practices align with applicable compliance and regulatory requirements of the Company Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action. Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company. Participate in job related training programs and meetings to continually refresh and update knowledge. Perform other duties as assigned or necessary Minimum Qualifications: Minimum of seven (7) years of experience in a security operations control room required. Minimum of three or more (3+) years' experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred. Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution. Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software. 21 years of age Bachelor's degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations Preferred Qualifications: Manager-level experience or higher in a Security Operations Center role or similar Proficiency with internal Brink's proprietary/commercial business software packages i.e. BITS, Garcia etc. Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.) Knowledge of tactical security operations Knowledge of the logistics industry; its operations, products, services, policies, and procedures. Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation. Professional Skills: Professional, positive demeanor Excellent customer service Collaborative work style Superior verbal, written, and interpersonal communication skills Excellent decision making and analytical skills If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
11/14/2026
Full time
Pay Range: (Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV KY,MI,NJ,ME,MO,MA,MT) 85 700.00 USD Annual About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Brink's Global Services U.S., a division of Brink's, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager. Salary: 90-105k Job Summary: The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists. Key Responsibilities: Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight. Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary. Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation. Own quality control for all SOC systems, reports, initiatives and deliverables. Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations. Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems. Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence. Ensure SOC practices align with applicable compliance and regulatory requirements of the Company Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action. Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company. Participate in job related training programs and meetings to continually refresh and update knowledge. Perform other duties as assigned or necessary Minimum Qualifications: Minimum of seven (7) years of experience in a security operations control room required. Minimum of three or more (3+) years' experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred. Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution. Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software. 21 years of age Bachelor's degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations Preferred Qualifications: Manager-level experience or higher in a Security Operations Center role or similar Proficiency with internal Brink's proprietary/commercial business software packages i.e. BITS, Garcia etc. Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.) Knowledge of tactical security operations Knowledge of the logistics industry; its operations, products, services, policies, and procedures. Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation. Professional Skills: Professional, positive demeanor Excellent customer service Collaborative work style Superior verbal, written, and interpersonal communication skills Excellent decision making and analytical skills If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
11/14/2026
Full time
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
Job Description Job Title: Oracle Cloud Infrastructure Administration Location: Jacksonville, FL (Onsite) Employment Type: Contract Experience: 8-10 Years Job Summary We are seeking an experienced Oracle Cloud Infrastructure (OCI) Consultant with strong expertise in cloud infrastructure administration, networking, security, automation, and operations. The ideal candidate will be responsible for provisioning, managing, securing, and troubleshooting OCI environments while supporting enterprise cloud operations, deployments, and migrations. Key Responsibilities OCI Infrastructure Management: Provision and manage OCI resources, including VCNs, subnets, gateways, compute instances, storage, load balancers, and compartments. Networking: Configure and troubleshoot OCI networking, including DRG, LPG, VPN, FastConnect, DNS, routing, Internet Gateway, NAT Gateway, and Service Gateway. Security & IAM: Manage OCI IAM users, groups, policies, dynamic groups, NSGs, security lists, Vault, encryption, and access controls. Infrastructure Automation: Use Terraform and OCI Resource Manager to provision infrastructure and maintain reusable configurations. Monitoring & Operations: Monitor OCI environments using Logging, Monitoring, Events, and Notifications; troubleshoot infrastructure, network, storage, and performance issues. Cloud Security: Review and remediate security findings using Cloud Guard, Security Zones, Audit, and Vulnerability Scanning. System Administration: Perform Linux administration, patching, backup and recovery, incident management, and disaster recovery activities. Platform Support: Support application deployments, cloud migrations, and OCI Kubernetes Engine (OKE), including node pools and OCIR. Documentation & Collaboration: Maintain infrastructure documentation, operational procedures, and coordinate with application, database, DevOps, network, and security teams. Required Qualifications Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience. Experience in infrastructure administration, cloud operations, or systems administration. Strong hands-on experience with Oracle Cloud Infrastructure (OCI). Expertise in OCI infrastructure provisioning, compute, storage, VCNs, subnets, gateways, and load balancers. Strong understanding of OCI networking, including DRG, LPG, VPN, FastConnect, DNS, and routing. Hands-on experience with OCI IAM, compartments, policies, and security configurations. Experience with OCI security services, including Vault, Cloud Guard, Audit, NSGs, and security lists. Working knowledge of Terraform for infrastructure provisioning and automation. Strong Linux administration and troubleshooting skills. Experience in cloud monitoring, incident management, backup, recovery, and production support. Excellent communication, troubleshooting, and cross-functional collaboration skills.
11/14/2026
Full time
Job Description Job Title: Oracle Cloud Infrastructure Administration Location: Jacksonville, FL (Onsite) Employment Type: Contract Experience: 8-10 Years Job Summary We are seeking an experienced Oracle Cloud Infrastructure (OCI) Consultant with strong expertise in cloud infrastructure administration, networking, security, automation, and operations. The ideal candidate will be responsible for provisioning, managing, securing, and troubleshooting OCI environments while supporting enterprise cloud operations, deployments, and migrations. Key Responsibilities OCI Infrastructure Management: Provision and manage OCI resources, including VCNs, subnets, gateways, compute instances, storage, load balancers, and compartments. Networking: Configure and troubleshoot OCI networking, including DRG, LPG, VPN, FastConnect, DNS, routing, Internet Gateway, NAT Gateway, and Service Gateway. Security & IAM: Manage OCI IAM users, groups, policies, dynamic groups, NSGs, security lists, Vault, encryption, and access controls. Infrastructure Automation: Use Terraform and OCI Resource Manager to provision infrastructure and maintain reusable configurations. Monitoring & Operations: Monitor OCI environments using Logging, Monitoring, Events, and Notifications; troubleshoot infrastructure, network, storage, and performance issues. Cloud Security: Review and remediate security findings using Cloud Guard, Security Zones, Audit, and Vulnerability Scanning. System Administration: Perform Linux administration, patching, backup and recovery, incident management, and disaster recovery activities. Platform Support: Support application deployments, cloud migrations, and OCI Kubernetes Engine (OKE), including node pools and OCIR. Documentation & Collaboration: Maintain infrastructure documentation, operational procedures, and coordinate with application, database, DevOps, network, and security teams. Required Qualifications Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience. Experience in infrastructure administration, cloud operations, or systems administration. Strong hands-on experience with Oracle Cloud Infrastructure (OCI). Expertise in OCI infrastructure provisioning, compute, storage, VCNs, subnets, gateways, and load balancers. Strong understanding of OCI networking, including DRG, LPG, VPN, FastConnect, DNS, and routing. Hands-on experience with OCI IAM, compartments, policies, and security configurations. Experience with OCI security services, including Vault, Cloud Guard, Audit, NSGs, and security lists. Working knowledge of Terraform for infrastructure provisioning and automation. Strong Linux administration and troubleshooting skills. Experience in cloud monitoring, incident management, backup, recovery, and production support. Excellent communication, troubleshooting, and cross-functional collaboration skills.
Job Description Role: Executive Deskside Support Engineer, End User Computing / Workplace Services Location - Des Moines, IA (no remote option) - Onsite Job Key Responsibilities Executive & VIP Support Provide dedicated deskside and remote technical support for executives and designated VIP users. Deliver a white-glove support experience , ensuring issues are handled with urgency, professionalism, and minimal disruption. Take end-to-end ownership of executive incidents and service requests through resolution. Provide proactive technical assistance before critical meetings, executive presentations, and leadership events. Coordinate with infrastructure, network, security, application, collaboration, and vendor teams when issues require escalation. Maintain clear communication with executive users throughout incident resolution. Ensure appropriate follow-up after resolution to confirm services are functioning as expected. Desktop & Endpoint Support Provide advanced troubleshooting and support for: Windows 10/11 laptops and desktops Microsoft Surface and other enterprise endpoint devices Hardware and peripheral issues Docking stations and monitors Printers and scanners Headsets, webcams, keyboards, and other peripherals Device performance and operating system issues Software installation and troubleshooting Device replacement, refresh, and migration activities Support device provisioning, configuration, diagnostics, repair coordination, and replacement as required. Microsoft 365 Support Provide advanced user support for: Microsoft Outlook Microsoft Teams OneDrive for Business SharePoint Online Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Edge Troubleshoot issues involving Outlook profiles, mailbox access, Teams meetings, OneDrive synchronization, Microsoft 365 applications, authentication, and related end-user services. Mobile Device Support Support executive smartphones and tablets, including iPhone, iPad, and enterprise-supported Android devices. Troubleshoot corporate email, Microsoft Teams, authentication, certificates, Wi-Fi, and other approved business applications. Support device enrollment and mobile device management processes. Assist with device replacements, upgrades, and migrations. Coordinate with mobility and security teams for complex mobile-device issues. Executive Meeting & Conference Room Support Provide proactive support for executive meetings, leadership sessions, and critical presentations. Validate conference room technology before high-profile meetings where required. Troubleshoot Microsoft Teams meeting connectivity, audio, video, displays, cameras, microphones, and presentation-sharing issues. Provide rapid onsite intervention for executive meeting-room issues. Coordinate with AV and collaboration teams for advanced conference-room incidents. Identity, Access & Connectivity Troubleshoot common end-user issues involving: Microsoft Entra ID authentication Multi-factor authentication Windows login VPN connectivity Corporate Wi-Fi Wired network connectivity Password and account-related issues Remote-access services Work with identity, networking, and security teams when advanced troubleshooting or privileged changes are required. Incident & Service Management Create, update, and manage executive support tickets in the organization's ITSM platform. Maintain accurate troubleshooting notes and resolution details. Ensure executive incidents receive appropriate prioritization under established ITSM procedures. Escalate high-impact or recurring issues to appropriate technical teams. Participate in Major Incident Management when executive services are impacted. Identify recurring executive support issues and recommend permanent corrective actions. Maintain executive-support knowledge articles, SOPs, and troubleshooting documentation. Executive Onboarding & Offboarding Provide technology support for executive onboarding, transfers, and departures, including: Laptop and endpoint preparation Mobile device setup Microsoft 365 configuration Access validation Peripheral and workspace setup Conference and collaboration tool readiness Coordinate across relevant teams to ensure executive technology is operational when required. Security & Confidentiality Maintain strict confidentiality when handling executive devices, data, communications, and support requests. Follow organizational cybersecurity, privacy, and data-handling policies. Ensure devices remain compliant with endpoint-security requirements. Immediately escalate suspected security incidents through established security procedures. Maintain appropriate chain of custody and handling procedures for executive equipment where applicable. Required Technical Skills End-User Computing Windows 10/11 Microsoft Surface and enterprise laptop/desktop hardware Device drivers and peripherals Printing and scanning Remote desktop/support tools Endpoint troubleshooting Microsoft 365 Outlook Teams OneDrive SharePoint Word Excel PowerPoint Endpoint Management Hands-on experience with technologies such as: Microsoft Intune Microsoft Configuration Manager Windows Autopilot Enterprise endpoint security tools Mobility iOS/iPhone/iPad Android Mobile Device Management Corporate email and Teams configuration Mobile authentication and connectivity troubleshooting Networking Working knowledge of: TCP/IP DNS DHCP VPN Wi-Fi LAN connectivity Network troubleshooting fundamentals Identity & Security Working knowledge of: Microsoft Entra ID Multi-factor authentication Windows authentication BitLocker Endpoint security fundamentals Executive Support Competencies The candidate must demonstrate: Excellent customer-service orientation Executive presence and professional communication Ability to remain calm during urgent or high-pressure situations Strong sense of ownership and accountability Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to non-technical executives Strong prioritization and time-management skills High level of discretion and confidentiality Ability to coordinate rapidly across multiple technology teams Strong attention to detail Proactive rather than purely reactive support mindset Preferred Qualifications 5-8+ years of enterprise deskside/EUC support experience. Demonstrated experience supporting C-suite, senior executives, or VIP users. Experience in a large enterprise or managed-services environment. Experience supporting executive meetings and conference-room technology. Hands-on experience with Microsoft 365, Windows, Intune, and enterprise endpoint technologies. Experience with ServiceNow, ManageEngine ServiceDesk Plus, or a comparable ITSM platform. Relevant Microsoft endpoint or Microsoft 365 certifications are preferred. ITIL Foundation certification is an advantage. Success Measures Performance in this role should focus on: Executive user experience and satisfaction Responsiveness to priority incidents End-to-end ticket ownership Incident restoration and resolution Repeat-incident reduction Meeting and event technology readiness Accurate ticket documentation Successful executive onboarding/device refresh Compliance with security and ITSM processes
11/14/2026
Full time
Job Description Role: Executive Deskside Support Engineer, End User Computing / Workplace Services Location - Des Moines, IA (no remote option) - Onsite Job Key Responsibilities Executive & VIP Support Provide dedicated deskside and remote technical support for executives and designated VIP users. Deliver a white-glove support experience , ensuring issues are handled with urgency, professionalism, and minimal disruption. Take end-to-end ownership of executive incidents and service requests through resolution. Provide proactive technical assistance before critical meetings, executive presentations, and leadership events. Coordinate with infrastructure, network, security, application, collaboration, and vendor teams when issues require escalation. Maintain clear communication with executive users throughout incident resolution. Ensure appropriate follow-up after resolution to confirm services are functioning as expected. Desktop & Endpoint Support Provide advanced troubleshooting and support for: Windows 10/11 laptops and desktops Microsoft Surface and other enterprise endpoint devices Hardware and peripheral issues Docking stations and monitors Printers and scanners Headsets, webcams, keyboards, and other peripherals Device performance and operating system issues Software installation and troubleshooting Device replacement, refresh, and migration activities Support device provisioning, configuration, diagnostics, repair coordination, and replacement as required. Microsoft 365 Support Provide advanced user support for: Microsoft Outlook Microsoft Teams OneDrive for Business SharePoint Online Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Edge Troubleshoot issues involving Outlook profiles, mailbox access, Teams meetings, OneDrive synchronization, Microsoft 365 applications, authentication, and related end-user services. Mobile Device Support Support executive smartphones and tablets, including iPhone, iPad, and enterprise-supported Android devices. Troubleshoot corporate email, Microsoft Teams, authentication, certificates, Wi-Fi, and other approved business applications. Support device enrollment and mobile device management processes. Assist with device replacements, upgrades, and migrations. Coordinate with mobility and security teams for complex mobile-device issues. Executive Meeting & Conference Room Support Provide proactive support for executive meetings, leadership sessions, and critical presentations. Validate conference room technology before high-profile meetings where required. Troubleshoot Microsoft Teams meeting connectivity, audio, video, displays, cameras, microphones, and presentation-sharing issues. Provide rapid onsite intervention for executive meeting-room issues. Coordinate with AV and collaboration teams for advanced conference-room incidents. Identity, Access & Connectivity Troubleshoot common end-user issues involving: Microsoft Entra ID authentication Multi-factor authentication Windows login VPN connectivity Corporate Wi-Fi Wired network connectivity Password and account-related issues Remote-access services Work with identity, networking, and security teams when advanced troubleshooting or privileged changes are required. Incident & Service Management Create, update, and manage executive support tickets in the organization's ITSM platform. Maintain accurate troubleshooting notes and resolution details. Ensure executive incidents receive appropriate prioritization under established ITSM procedures. Escalate high-impact or recurring issues to appropriate technical teams. Participate in Major Incident Management when executive services are impacted. Identify recurring executive support issues and recommend permanent corrective actions. Maintain executive-support knowledge articles, SOPs, and troubleshooting documentation. Executive Onboarding & Offboarding Provide technology support for executive onboarding, transfers, and departures, including: Laptop and endpoint preparation Mobile device setup Microsoft 365 configuration Access validation Peripheral and workspace setup Conference and collaboration tool readiness Coordinate across relevant teams to ensure executive technology is operational when required. Security & Confidentiality Maintain strict confidentiality when handling executive devices, data, communications, and support requests. Follow organizational cybersecurity, privacy, and data-handling policies. Ensure devices remain compliant with endpoint-security requirements. Immediately escalate suspected security incidents through established security procedures. Maintain appropriate chain of custody and handling procedures for executive equipment where applicable. Required Technical Skills End-User Computing Windows 10/11 Microsoft Surface and enterprise laptop/desktop hardware Device drivers and peripherals Printing and scanning Remote desktop/support tools Endpoint troubleshooting Microsoft 365 Outlook Teams OneDrive SharePoint Word Excel PowerPoint Endpoint Management Hands-on experience with technologies such as: Microsoft Intune Microsoft Configuration Manager Windows Autopilot Enterprise endpoint security tools Mobility iOS/iPhone/iPad Android Mobile Device Management Corporate email and Teams configuration Mobile authentication and connectivity troubleshooting Networking Working knowledge of: TCP/IP DNS DHCP VPN Wi-Fi LAN connectivity Network troubleshooting fundamentals Identity & Security Working knowledge of: Microsoft Entra ID Multi-factor authentication Windows authentication BitLocker Endpoint security fundamentals Executive Support Competencies The candidate must demonstrate: Excellent customer-service orientation Executive presence and professional communication Ability to remain calm during urgent or high-pressure situations Strong sense of ownership and accountability Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to non-technical executives Strong prioritization and time-management skills High level of discretion and confidentiality Ability to coordinate rapidly across multiple technology teams Strong attention to detail Proactive rather than purely reactive support mindset Preferred Qualifications 5-8+ years of enterprise deskside/EUC support experience. Demonstrated experience supporting C-suite, senior executives, or VIP users. Experience in a large enterprise or managed-services environment. Experience supporting executive meetings and conference-room technology. Hands-on experience with Microsoft 365, Windows, Intune, and enterprise endpoint technologies. Experience with ServiceNow, ManageEngine ServiceDesk Plus, or a comparable ITSM platform. Relevant Microsoft endpoint or Microsoft 365 certifications are preferred. ITIL Foundation certification is an advantage. Success Measures Performance in this role should focus on: Executive user experience and satisfaction Responsiveness to priority incidents End-to-end ticket ownership Incident restoration and resolution Repeat-incident reduction Meeting and event technology readiness Accurate ticket documentation Successful executive onboarding/device refresh Compliance with security and ITSM processes
Request Technology, LLC
Pleasant Prairie, Wisconsin
Job Description Manager, Cybersecurity Architecture Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security architecture with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.
11/14/2026
Full time
Job Description Manager, Cybersecurity Architecture Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security architecture with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.
Request Technology, LLC
Pleasant Prairie, Wisconsin
Job Description Senior Cybersecurity Manager Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security engineering with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.
11/14/2026
Full time
Job Description Senior Cybersecurity Manager Salary: Open + Bonus Location: Pleasant Prairie, WI Onsite: 5 days/week We are unable to provide sponsorship for this role Candidates seeking relocation are welcome to apply Qualifications Bachelor's degree required 4+ years managing over security engineering with formal direct reports 10+ years of experience in a large-scale IT security environment Hands-on experience with risk management frameworks and cybersecurity practices, including NIST, ISO 27001 and CIS Controls. Strong scripting and automation experience, including Python, PowerShell or Terraform. Responsibilities Oversee cybersecurity technologies across endpoint, network and cloud environments to protect company enterprise systems. Build and maintain scalable cybersecurity programs focused on automation, threat detection and vulnerability management to reduce risk and improve efficiency. Partner with IT teams to integrate cybersecurity into cloud, infrastructure and application development while influencing enterprise-wide technology decisions. Lead and develop a team of Security Engineers, setting priorities, supporting career growth and driving technical excellence. Direct incident response efforts, partnering across teams to investigate threats, resolve issues and strengthen cybersecurity controls.
Job Description Job Title: IT Project Manager Location: Poughkeepsie, NY Duration : 12+ Months Required: Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field. Equivalent of education and experience may be considered. 5+ years of professional experience formally leading projects within a cross-functional environment Strong experience working within the Software Development Lifecycle (SDLC) Waterfall and Iterative models Ability to tactfully drive indirect reports and pivot while maintaining order in a fast-paced business environment Experience providing a service to internal stakeholders to achieve successful outcomes Demonstrated capability for problem solving, decision making, sound judgment, assertiveness Excellent oral and written communication skills as well as strong presentation skills and the ability to conduct presentations to large groups Strong relationship building and interpersonal skills Experienced user of MS Project and MS Office toolset (Word, Excel, Visio, and PowerPoint) Project Management Professional (PMP), Six Sigma, or Agile certification Responsibilities Demonstrates strong interpersonal and customer service skills to drive collaborative project deliveries and promote the value of project management across the organization Manages vendor relationships throughout the duration of related projects and collaborates with vendor implementation resources to ensure alignment of expectations and deliverables Collaborates with stakeholders to create project artifacts that align within the appropriate stage of project execution (i.e. scope, schedule, budget, test plan, communication plan, education plan, activation plan, & change control) Drives critical, time-sensitive discussions related to risks, issues, dependencies, and decision points with stakeholders and collaborates with the team to develop corresponding action plans Actively contributes to the evolution of the IT PMO (Project Management Office) by recommending new efficiency-based processes, educating stakeholders on the value of project management, providing feedback during team discussions, and owning development and implementation of approved changes Understands and applies Organizational Change Management principles to projects to ensure effective communication and adoption Provides support during storm restoration efforts Project Management, Financial Strength & Risk Management Leverages PMBOK, Software Development Lifecycle (SDLC) Waterfall, SDLC Iterative, and Agile project management frameworks to define project governance, manage risks, and drive the delivery of projects within scope, schedule, and cost constraints Consistently provides effective status reporting that contains the appropriate level of actionable detail for Executive, Sponsor-level, and project team recipients Creates and maintains accurate project estimates, budgets, and actively manages cost forecasts throughout the project Executes proper change control processes to provide transparency and effectively manage scope, schedule, and cost Proficiently leverages Project Management tools such as MS Project, Excel, PowerPoint, Visio, PPM and budgeting software to ensure high-quality project deliveries Adheres to all policies and procedures, including but not limited to change management, incident reporting, time accounting, expense reporting, purchase requisition processes, and compliance requirements Preferred: Experience working in Software Development and Test Organizations Experience in Energy & Utilities or services industry Experience with PPM tools (e.g. UMT360, JIRA, Planview, ServiceNow, Project Server Online, etc.) Experience in a consultative role with an implementation service organization or start-up
11/14/2026
Full time
Job Description Job Title: IT Project Manager Location: Poughkeepsie, NY Duration : 12+ Months Required: Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field. Equivalent of education and experience may be considered. 5+ years of professional experience formally leading projects within a cross-functional environment Strong experience working within the Software Development Lifecycle (SDLC) Waterfall and Iterative models Ability to tactfully drive indirect reports and pivot while maintaining order in a fast-paced business environment Experience providing a service to internal stakeholders to achieve successful outcomes Demonstrated capability for problem solving, decision making, sound judgment, assertiveness Excellent oral and written communication skills as well as strong presentation skills and the ability to conduct presentations to large groups Strong relationship building and interpersonal skills Experienced user of MS Project and MS Office toolset (Word, Excel, Visio, and PowerPoint) Project Management Professional (PMP), Six Sigma, or Agile certification Responsibilities Demonstrates strong interpersonal and customer service skills to drive collaborative project deliveries and promote the value of project management across the organization Manages vendor relationships throughout the duration of related projects and collaborates with vendor implementation resources to ensure alignment of expectations and deliverables Collaborates with stakeholders to create project artifacts that align within the appropriate stage of project execution (i.e. scope, schedule, budget, test plan, communication plan, education plan, activation plan, & change control) Drives critical, time-sensitive discussions related to risks, issues, dependencies, and decision points with stakeholders and collaborates with the team to develop corresponding action plans Actively contributes to the evolution of the IT PMO (Project Management Office) by recommending new efficiency-based processes, educating stakeholders on the value of project management, providing feedback during team discussions, and owning development and implementation of approved changes Understands and applies Organizational Change Management principles to projects to ensure effective communication and adoption Provides support during storm restoration efforts Project Management, Financial Strength & Risk Management Leverages PMBOK, Software Development Lifecycle (SDLC) Waterfall, SDLC Iterative, and Agile project management frameworks to define project governance, manage risks, and drive the delivery of projects within scope, schedule, and cost constraints Consistently provides effective status reporting that contains the appropriate level of actionable detail for Executive, Sponsor-level, and project team recipients Creates and maintains accurate project estimates, budgets, and actively manages cost forecasts throughout the project Executes proper change control processes to provide transparency and effectively manage scope, schedule, and cost Proficiently leverages Project Management tools such as MS Project, Excel, PowerPoint, Visio, PPM and budgeting software to ensure high-quality project deliveries Adheres to all policies and procedures, including but not limited to change management, incident reporting, time accounting, expense reporting, purchase requisition processes, and compliance requirements Preferred: Experience working in Software Development and Test Organizations Experience in Energy & Utilities or services industry Experience with PPM tools (e.g. UMT360, JIRA, Planview, ServiceNow, Project Server Online, etc.) Experience in a consultative role with an implementation service organization or start-up
Advertising Checking Bureau (ACB)
Mundelein, Illinois
Job Description About the job About ACB The Advertising Checking Bureau (ACB) is a powerhouse in channel marketing, managing over $6B in annual reward programs for 200+ leading brands. We specialize in Co-op Advertising, MDF Programs, Consumer Rebates, and Channel Spiff Programs across consumer and B2B markets. Our award-winning team of full-time, U.S.-based professionals delivers exceptional results through decades of experience and cutting-edge analytics. Your Mission Build and lead the infrastructure backbone that powers billions in channel marketing. As the IT Network and Infrastructure Manager, you'll have direct responsibility for ACB's entire IT infrastructure-servers, networks, virtualization, storage, and backup systems. You'll provide strategic leadership while maintaining hands-on involvement in critical projects, mentor a talented infrastructure and security team, and ensure ACB's infrastructure is reliable, scalable, and secure. What You'll Do Leadership & Strategic Planning Hire, train, and lead IT Infrastructure and Security personnel Conduct performance appraisals and facilitate professional development Design and maintain enterprise infrastructure architecture including server, network, storage, and virtualization layers Develop multi-year infrastructure roadmap aligned with business growth Collaborate closely with IT Development Manager to ensure alignment Infrastructure & Virtualization Management Oversee Windows Server environments (2003, 2008, 2012, 2016/2019/2022) including Active Directory, DNS, DHCP, and Group Policy Manage VMware ESXi infrastructure (7.x, 8.x) including vCenter, HA, FT, and DRS Plan and execute server hardware refreshes, OS upgrades, and VMware upgrades Design and maintain enterprise network architecture including LAN, WAN, and wireless networks Manage network switching infrastructure (Cisco, Aruba, Dell) and firewall infrastructure (FortiGate) Storage, Backup & Business Continuity Manage enterprise storage systems including HPE Alletra/Nimble (iSCSI), SAN, and NAS (Synology) Oversee backup infrastructure including Veeam, disk backup, tape libraries, and cloud backup Develop and maintain Business Continuity and Disaster Recovery plans Conduct annual disaster recovery testing and implement infrastructure redundancy Operations & Vendor Management Maintain on-call status for infrastructure issues; serve as escalation point Monitor infrastructure health through monitoring tools (Zabbix) and alerting systems Implement capacity management program and forecast future infrastructure needs Manage relationships with infrastructure vendors (Dell, HP, Cisco, Fortinet, VMware, Microsoft) Ensure infrastructure operations comply with SOC 1 and SOC 2 What You Bring Required Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field (or equivalent experience) Minimum 7 years in IT infrastructure with at least 3 years in leadership/management Proven ability to hire, develop, and lead technical teams Windows Server: Deep knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, PowerShell Virtualization: Expertise in VMware ESXi 7.x/8.x, vCenter, vMotion, HA/DRS/FT Network Equipment: Cisco switches, layer 2/3 switching, VLANs, routing protocols Firewalls: FortiGate firewalls, firewall policies, NAT, VPN Storage: HPE Alletra/Nimble (iSCSI), SAN/NAS technologies (Synology), backup systems (Veeam), cloud backup Network Fundamentals: TCP/IP, subnetting, routing, switching, DNS, DHCP, VPN Strong communication skills to explain technical concepts to non-technical stakeholders Preferred Certifications VMware: VCP, VCAP Cisco: CCNA, CCNP Microsoft: MCSA/MCSE, Azure Administrator Storage: NetApp Certified Data Administrator (NCDA) Security: Security+, CISSP Additional Preferred Experience with SOC 2 or similar compliance frameworks Cloud platform understanding (AWS, Azure) Experience with monitoring tools (Zabbix) Success Profile Technical depth with strategic vision Leadership excellence through projects and incidents Calm under pressure during infrastructure outages Customer service focus with strong relationship management High standards for infrastructure reliability and performance Why Choose ACB? Join a strategic leadership role where you directly impact how 200+ Fortune 500 brands manage billions in channel marketing programs. Report directly to the Director of IT and lead a talented team while staying hands-on with enterprise infrastructure technologies. Shape ACB's infrastructure strategy in Memphis, TN with authority over architecture, capacity planning, hardware procurement, and vendor management. Ready to lead the infrastructure that powers channel marketing's biggest programs? Apply today and build the foundation for ACB's future.
11/14/2026
Full time
Job Description About the job About ACB The Advertising Checking Bureau (ACB) is a powerhouse in channel marketing, managing over $6B in annual reward programs for 200+ leading brands. We specialize in Co-op Advertising, MDF Programs, Consumer Rebates, and Channel Spiff Programs across consumer and B2B markets. Our award-winning team of full-time, U.S.-based professionals delivers exceptional results through decades of experience and cutting-edge analytics. Your Mission Build and lead the infrastructure backbone that powers billions in channel marketing. As the IT Network and Infrastructure Manager, you'll have direct responsibility for ACB's entire IT infrastructure-servers, networks, virtualization, storage, and backup systems. You'll provide strategic leadership while maintaining hands-on involvement in critical projects, mentor a talented infrastructure and security team, and ensure ACB's infrastructure is reliable, scalable, and secure. What You'll Do Leadership & Strategic Planning Hire, train, and lead IT Infrastructure and Security personnel Conduct performance appraisals and facilitate professional development Design and maintain enterprise infrastructure architecture including server, network, storage, and virtualization layers Develop multi-year infrastructure roadmap aligned with business growth Collaborate closely with IT Development Manager to ensure alignment Infrastructure & Virtualization Management Oversee Windows Server environments (2003, 2008, 2012, 2016/2019/2022) including Active Directory, DNS, DHCP, and Group Policy Manage VMware ESXi infrastructure (7.x, 8.x) including vCenter, HA, FT, and DRS Plan and execute server hardware refreshes, OS upgrades, and VMware upgrades Design and maintain enterprise network architecture including LAN, WAN, and wireless networks Manage network switching infrastructure (Cisco, Aruba, Dell) and firewall infrastructure (FortiGate) Storage, Backup & Business Continuity Manage enterprise storage systems including HPE Alletra/Nimble (iSCSI), SAN, and NAS (Synology) Oversee backup infrastructure including Veeam, disk backup, tape libraries, and cloud backup Develop and maintain Business Continuity and Disaster Recovery plans Conduct annual disaster recovery testing and implement infrastructure redundancy Operations & Vendor Management Maintain on-call status for infrastructure issues; serve as escalation point Monitor infrastructure health through monitoring tools (Zabbix) and alerting systems Implement capacity management program and forecast future infrastructure needs Manage relationships with infrastructure vendors (Dell, HP, Cisco, Fortinet, VMware, Microsoft) Ensure infrastructure operations comply with SOC 1 and SOC 2 What You Bring Required Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field (or equivalent experience) Minimum 7 years in IT infrastructure with at least 3 years in leadership/management Proven ability to hire, develop, and lead technical teams Windows Server: Deep knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, PowerShell Virtualization: Expertise in VMware ESXi 7.x/8.x, vCenter, vMotion, HA/DRS/FT Network Equipment: Cisco switches, layer 2/3 switching, VLANs, routing protocols Firewalls: FortiGate firewalls, firewall policies, NAT, VPN Storage: HPE Alletra/Nimble (iSCSI), SAN/NAS technologies (Synology), backup systems (Veeam), cloud backup Network Fundamentals: TCP/IP, subnetting, routing, switching, DNS, DHCP, VPN Strong communication skills to explain technical concepts to non-technical stakeholders Preferred Certifications VMware: VCP, VCAP Cisco: CCNA, CCNP Microsoft: MCSA/MCSE, Azure Administrator Storage: NetApp Certified Data Administrator (NCDA) Security: Security+, CISSP Additional Preferred Experience with SOC 2 or similar compliance frameworks Cloud platform understanding (AWS, Azure) Experience with monitoring tools (Zabbix) Success Profile Technical depth with strategic vision Leadership excellence through projects and incidents Calm under pressure during infrastructure outages Customer service focus with strong relationship management High standards for infrastructure reliability and performance Why Choose ACB? Join a strategic leadership role where you directly impact how 200+ Fortune 500 brands manage billions in channel marketing programs. Report directly to the Director of IT and lead a talented team while staying hands-on with enterprise infrastructure technologies. Shape ACB's infrastructure strategy in Memphis, TN with authority over architecture, capacity planning, hardware procurement, and vendor management. Ready to lead the infrastructure that powers channel marketing's biggest programs? Apply today and build the foundation for ACB's future.
Pay Range: $82.12hr - $87.12hr Job Overview: The FEP Operations Center is seeking a senior or lead mainframe z/OS Systems Engineer to support the mainframe platform and environments and help in the maintenance, transformation, and modernization of the FEPOC mainframe technology stack. The focus will be on mainframe security (RACF, Encryption of data at rest and data in transit, CyberArk integration to RACF, and Vulnerability assessment and mitigation on mainframe). Tasks: Lead and participate in the analysis, design, development, and implementation of mainframe system engineering activities. Work with existing mainframe managed service provider to improve and optimize services to internal and external customers and improve resiliency and availability of the z/OS mainframe platform. Analyze and recommend improvements to the scalability and resiliency of applications and systems running on Z platform. Provide hands on technical support for incident assessment and resolution for restoration of service. Support problem Root Cause Analysis (RCA). Competencies: Solid leadership and hands on technical experience. SYSPLEX and ICF configuration and tuning. CyberArk integration with RACF. Mainframe pervasive encryption and key management process. Vanguard compliance manager. Data encryption of data in transit and data at rest for mainframe. Good project management and ability to provide technical guidance to diverse teams. Internal drive, intellectual curiosity, ability to learn, and desire to help the customers succeed. Strong technical skills as well as good business acumen. Comfortable working with all levels of the organization. Required Skills: Infrastructure engineer with a minimum of 8-10 years experience supporting IBM zOS Systems in a SYSPLEX environment with the following skills: RACF -Security Administration 5-10 years experience. ZOS Systems Programmer 5-10 years of experience. CICS TS Systems Programming 5 -10 years of experience. MQ 5-10 years Systems Programming. DB2 5-10 years usage , doesn't have to be at Systems Programming level. ISV Production installation experience. General Systems Automation support (IBM System Automation). General Batch Scheduling support Control-M. Strongly Desired Skills: SYSPLEX and ICF configuration and tuning. Experience in de-coupling Sysplex environment is a plus. Working knowledge of network communication protocols (TCPIP). Excellent knowledge of hardware infrastructure of IBM z16 and Dell/EMC storage subsystems. Pervasive encryption on z/OS. Ransomware solutioning for mainframe. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $82.12hr - $87.12hr Job Overview: The FEP Operations Center is seeking a senior or lead mainframe z/OS Systems Engineer to support the mainframe platform and environments and help in the maintenance, transformation, and modernization of the FEPOC mainframe technology stack. The focus will be on mainframe security (RACF, Encryption of data at rest and data in transit, CyberArk integration to RACF, and Vulnerability assessment and mitigation on mainframe). Tasks: Lead and participate in the analysis, design, development, and implementation of mainframe system engineering activities. Work with existing mainframe managed service provider to improve and optimize services to internal and external customers and improve resiliency and availability of the z/OS mainframe platform. Analyze and recommend improvements to the scalability and resiliency of applications and systems running on Z platform. Provide hands on technical support for incident assessment and resolution for restoration of service. Support problem Root Cause Analysis (RCA). Competencies: Solid leadership and hands on technical experience. SYSPLEX and ICF configuration and tuning. CyberArk integration with RACF. Mainframe pervasive encryption and key management process. Vanguard compliance manager. Data encryption of data in transit and data at rest for mainframe. Good project management and ability to provide technical guidance to diverse teams. Internal drive, intellectual curiosity, ability to learn, and desire to help the customers succeed. Strong technical skills as well as good business acumen. Comfortable working with all levels of the organization. Required Skills: Infrastructure engineer with a minimum of 8-10 years experience supporting IBM zOS Systems in a SYSPLEX environment with the following skills: RACF -Security Administration 5-10 years experience. ZOS Systems Programmer 5-10 years of experience. CICS TS Systems Programming 5 -10 years of experience. MQ 5-10 years Systems Programming. DB2 5-10 years usage , doesn't have to be at Systems Programming level. ISV Production installation experience. General Systems Automation support (IBM System Automation). General Batch Scheduling support Control-M. Strongly Desired Skills: SYSPLEX and ICF configuration and tuning. Experience in de-coupling Sysplex environment is a plus. Working knowledge of network communication protocols (TCPIP). Excellent knowledge of hardware infrastructure of IBM z16 and Dell/EMC storage subsystems. Pervasive encryption on z/OS. Ransomware solutioning for mainframe. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
BERING STRAITS PROFESSIONAL SERVICES LLC
Washington, Washington DC
About this position: Cybersecurity Incident Response Manager in Washington, DC, for Bering Straits Professional Services, LLC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $150k Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities Lead, mentor, and manage cybersecurity personnel; establish priorities, assign work, assess performance, and support professional development and cross-training. Direct the team's incident response activities, including event triage, investigation, containment, eradication, recovery, documentation, and lessons learned. Coordinate with the SOC and client leadership to support timely escalation and reporting. Oversee the collection and analysis of cyber threat intelligence, ensuring that relevant indicators and adversary tactics, techniques, and procedures guide detection, threat hunting, incident response, and penetration testing activities. Guide hypothesis-driven threat hunts, digital forensic investigations, and malware analysis. Ensure evidence is collected, preserved, and documented in accordance with applicable requirements and chain-of-custody procedures. Manage authorized penetration testing, adversary emulation, and purple team exercises in coordination with federal leadership. Track findings and work with stakeholders to validate corrective actions. Lead the practical application of AI and ML to improve threat hunting and incident response, including evaluating use cases, guiding development and integration, and measuring effectiveness. Oversee the use of applicable Microsoft Azure AI services in accordance with client security and data-handling requirements. Maintain and improve incident response plans, playbooks, standard operating procedures, and detection and automation workflows. Coordinate tabletop exercises and incorporate lessons learned. Monitor workload, operational performance, risks, and deliverables; provide clear status reports, metrics, and briefings to technical stakeholders and senior leadership. Coordinate with client stakeholders and other teams on investigations, audits, information requests, and continuous improvement. Align activities with applicable federal requirements, client policies, and NIST guidance Required (Minimum Necessary) Qualifications Education Requirements: High school diploma or GED and substantial relevant cybersecurity experience; a bachelor's degree in cybersecurity, computer science, or a related field is preferred Level of Experience Requirements: 5 years of demonstrated IT experience Demonstrated experience leading cybersecurity personnel or coordinating multidisciplinary security operations and complex incident investigations. Strong knowledge of incident response, threat intelligence, threat hunting, digital forensics, and penetration testing principles, including the ability to translate technical findings into operational decisions. Experience with enterprise security technologies such as SIEM, endpoint detection and response, network monitoring, and cloud security tools. Familiarity with Microsoft Azure, Microsoft Sentinel, and Microsoft Defender is expected. In-depth knowledge of AI and ML concepts and practical experience applying these technologies to cybersecurity use cases, including threat hunting or incident response. Experience with Microsoft Azure AI services. Familiarity with the MITRE ATT&CK framework, NIST incident response guidance, and federal cybersecurity reporting and security requirements. Strong written and verbal communication, analytical, decision-making, and stakeholder management skills. S. citizenship and the ability to obtain and maintain the government security access required for the position, subject to applicable investigation and eligibility requirements. Knowledge, Skills, Abilities, and Other Characteristics Experience supporting a federal cybersecurity program and coordinating with a 24/7 SOC. Experience with Kusto Query Language, Python or PowerShell, Azure DevOps, or Power BI. Relevant certifications such as GIAC Certified Incident Handler (GCIH), Certified Information Systems Security Professional (CISSP), Microsoft Security Operations Analyst Associate, or a relevant Azure AI certification Preferred N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This position will have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
11/14/2026
Full time
About this position: Cybersecurity Incident Response Manager in Washington, DC, for Bering Straits Professional Services, LLC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $150k Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities Lead, mentor, and manage cybersecurity personnel; establish priorities, assign work, assess performance, and support professional development and cross-training. Direct the team's incident response activities, including event triage, investigation, containment, eradication, recovery, documentation, and lessons learned. Coordinate with the SOC and client leadership to support timely escalation and reporting. Oversee the collection and analysis of cyber threat intelligence, ensuring that relevant indicators and adversary tactics, techniques, and procedures guide detection, threat hunting, incident response, and penetration testing activities. Guide hypothesis-driven threat hunts, digital forensic investigations, and malware analysis. Ensure evidence is collected, preserved, and documented in accordance with applicable requirements and chain-of-custody procedures. Manage authorized penetration testing, adversary emulation, and purple team exercises in coordination with federal leadership. Track findings and work with stakeholders to validate corrective actions. Lead the practical application of AI and ML to improve threat hunting and incident response, including evaluating use cases, guiding development and integration, and measuring effectiveness. Oversee the use of applicable Microsoft Azure AI services in accordance with client security and data-handling requirements. Maintain and improve incident response plans, playbooks, standard operating procedures, and detection and automation workflows. Coordinate tabletop exercises and incorporate lessons learned. Monitor workload, operational performance, risks, and deliverables; provide clear status reports, metrics, and briefings to technical stakeholders and senior leadership. Coordinate with client stakeholders and other teams on investigations, audits, information requests, and continuous improvement. Align activities with applicable federal requirements, client policies, and NIST guidance Required (Minimum Necessary) Qualifications Education Requirements: High school diploma or GED and substantial relevant cybersecurity experience; a bachelor's degree in cybersecurity, computer science, or a related field is preferred Level of Experience Requirements: 5 years of demonstrated IT experience Demonstrated experience leading cybersecurity personnel or coordinating multidisciplinary security operations and complex incident investigations. Strong knowledge of incident response, threat intelligence, threat hunting, digital forensics, and penetration testing principles, including the ability to translate technical findings into operational decisions. Experience with enterprise security technologies such as SIEM, endpoint detection and response, network monitoring, and cloud security tools. Familiarity with Microsoft Azure, Microsoft Sentinel, and Microsoft Defender is expected. In-depth knowledge of AI and ML concepts and practical experience applying these technologies to cybersecurity use cases, including threat hunting or incident response. Experience with Microsoft Azure AI services. Familiarity with the MITRE ATT&CK framework, NIST incident response guidance, and federal cybersecurity reporting and security requirements. Strong written and verbal communication, analytical, decision-making, and stakeholder management skills. S. citizenship and the ability to obtain and maintain the government security access required for the position, subject to applicable investigation and eligibility requirements. Knowledge, Skills, Abilities, and Other Characteristics Experience supporting a federal cybersecurity program and coordinating with a 24/7 SOC. Experience with Kusto Query Language, Python or PowerShell, Azure DevOps, or Power BI. Relevant certifications such as GIAC Certified Incident Handler (GCIH), Certified Information Systems Security Professional (CISSP), Microsoft Security Operations Analyst Associate, or a relevant Azure AI certification Preferred N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This position will have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/14/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Description Service Pod Manager Full Time Exempt - On-site (Nashville) Reports to: Vice President of Service Job Summary Under the supervision of the Vice President of Service, the Service Pod Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Service Pod Manager plays a crucial role in managing and mentoring the help desk staff, optimizing processes, and maintaining high-quality white glove standards. Key Responsibilities • Supervise Pod Field Technicians: Lead and supervise the pod's help desk team, ensuring smooth operations, and exceptional customer support. Plan, organize, and direct the work of help desk support staff, schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. • Team Management: Manage the performance, development, and training of help desk technicians, ensuring they have the necessary skills and knowledge to provide excellent support. • Incident Management: Oversee the timely and effective resolution of customer incidents, ensuring that SLAs and response time targets are met. • Customer Relationship Management: Foster positive relationships with customers by providing exceptional service, addressing their concerns, and ensuring their satisfaction by maintaining a 98% CSAT score. • Process Improvement: Continuously assess and optimize help desk processes, workflows, and tools to enhance efficiency and service quality. • Metrics and Reporting: Monitor and analyze help desk performance metrics, generate reports, and provide insights to management, identifying trends and areas for improvement. • Escalation Management: Handle and resolve escalated customer issues, ensuring proper communication, follow-up, and timely resolution. • Collaboration: Collaborate with cross-functional teams, including client relations, project managers, technicians, and engineers, to ensure efficient service delivery and problem resolution. • Documentation and Knowledge Base: Assist in the creation and maintenance of help desk documentation, knowledge base articles, and standard operating procedures (SOPs). • Stay Current: Keep up to date with industry trends, best practices, and emerging technologies to enhance the help desk team's skills and knowledge. • Perform related duties as assigned by the Vice President of Service, or a member of leadership as situations or as the needs dictate. Requirements • Technical Skills: Strong knowledge of IT systems, networks, and infrastructure, as well as experience with help desk software and ticketing systems. 3-5 years' experience in IT support or help desk roles and experience in a supervisory or leadership position within a help desk environment is highly desirable. • Leadership Skills: Ability to lead, mentor, and motivate a team, and drive performance and results. • Customer Focus: Excellent customer service skills with a commitment to ensuring customer satisfaction. • Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex issues and make informed decisions. • Communication: Exceptional verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users. • Time Management: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Certifications: Relevant certifications such as MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network
11/14/2026
Full time
Job Description Service Pod Manager Full Time Exempt - On-site (Nashville) Reports to: Vice President of Service Job Summary Under the supervision of the Vice President of Service, the Service Pod Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Service Pod Manager plays a crucial role in managing and mentoring the help desk staff, optimizing processes, and maintaining high-quality white glove standards. Key Responsibilities • Supervise Pod Field Technicians: Lead and supervise the pod's help desk team, ensuring smooth operations, and exceptional customer support. Plan, organize, and direct the work of help desk support staff, schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. • Team Management: Manage the performance, development, and training of help desk technicians, ensuring they have the necessary skills and knowledge to provide excellent support. • Incident Management: Oversee the timely and effective resolution of customer incidents, ensuring that SLAs and response time targets are met. • Customer Relationship Management: Foster positive relationships with customers by providing exceptional service, addressing their concerns, and ensuring their satisfaction by maintaining a 98% CSAT score. • Process Improvement: Continuously assess and optimize help desk processes, workflows, and tools to enhance efficiency and service quality. • Metrics and Reporting: Monitor and analyze help desk performance metrics, generate reports, and provide insights to management, identifying trends and areas for improvement. • Escalation Management: Handle and resolve escalated customer issues, ensuring proper communication, follow-up, and timely resolution. • Collaboration: Collaborate with cross-functional teams, including client relations, project managers, technicians, and engineers, to ensure efficient service delivery and problem resolution. • Documentation and Knowledge Base: Assist in the creation and maintenance of help desk documentation, knowledge base articles, and standard operating procedures (SOPs). • Stay Current: Keep up to date with industry trends, best practices, and emerging technologies to enhance the help desk team's skills and knowledge. • Perform related duties as assigned by the Vice President of Service, or a member of leadership as situations or as the needs dictate. Requirements • Technical Skills: Strong knowledge of IT systems, networks, and infrastructure, as well as experience with help desk software and ticketing systems. 3-5 years' experience in IT support or help desk roles and experience in a supervisory or leadership position within a help desk environment is highly desirable. • Leadership Skills: Ability to lead, mentor, and motivate a team, and drive performance and results. • Customer Focus: Excellent customer service skills with a commitment to ensuring customer satisfaction. • Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex issues and make informed decisions. • Communication: Exceptional verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users. • Time Management: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Certifications: Relevant certifications such as MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network
Job Description The Infrastructure Operations Engineer is an integral part of our client's Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the organization's global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with company policies and change management processes. This role also provides opportunities to develop leadership skills through mentoring colleagues, leading operational initiatives, coordinating team activities, and supporting management in the delivery of strategic and operational objectives, preparing individuals for future leadership responsibilities within the Infrastructure Operations function. This role will be located in the Las Vegas office. Please note that this role is eligible for a flexible working schedule that allows for a hybrid and in-office presence. Other key responsibilities include: Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines Maintaining accurate and up to date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams Identifying technical and operational challenges and implement effective solutions Working with the Infrastructure Operations Manager to support, mentor and develop engineers to enhance team capability and performance Acting as a technical leader and escalation point for complex infrastructure issues Leading projects and operational initiatives from planning through implementation and review Planning, coordinating, and monitoring operational workstreams, ensuring tasks are appropriately assigned, progress is tracked, and deliverables are completed within agreed timeline Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that the company retains We'd love to hear from you if you: Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the company And have: ITIL Foundation Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor's degree Microsoft Certification or equivalent experience, preferably VMWare Certification (VCP) or equivalent experience, preferably A minimum of seven (7) years' progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment A minimum of five (5) years' experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting A minimum of five (5) years' experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably A minimum of five (5) years' experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies A minimum of five (5) years' experience of installing, maintaining, and supporting high availability systems using VMware Experience with VMWare NSX, vSAN and other vSphere supporting technologies A minimum of five (5) years' experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems Citizenship: U.S. or Green Card
11/14/2026
Full time
Job Description The Infrastructure Operations Engineer is an integral part of our client's Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the organization's global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with company policies and change management processes. This role also provides opportunities to develop leadership skills through mentoring colleagues, leading operational initiatives, coordinating team activities, and supporting management in the delivery of strategic and operational objectives, preparing individuals for future leadership responsibilities within the Infrastructure Operations function. This role will be located in the Las Vegas office. Please note that this role is eligible for a flexible working schedule that allows for a hybrid and in-office presence. Other key responsibilities include: Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines Maintaining accurate and up to date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams Identifying technical and operational challenges and implement effective solutions Working with the Infrastructure Operations Manager to support, mentor and develop engineers to enhance team capability and performance Acting as a technical leader and escalation point for complex infrastructure issues Leading projects and operational initiatives from planning through implementation and review Planning, coordinating, and monitoring operational workstreams, ensuring tasks are appropriately assigned, progress is tracked, and deliverables are completed within agreed timeline Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that the company retains We'd love to hear from you if you: Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the company And have: ITIL Foundation Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor's degree Microsoft Certification or equivalent experience, preferably VMWare Certification (VCP) or equivalent experience, preferably A minimum of seven (7) years' progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment A minimum of five (5) years' experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting A minimum of five (5) years' experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably A minimum of five (5) years' experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies A minimum of five (5) years' experience of installing, maintaining, and supporting high availability systems using VMware Experience with VMWare NSX, vSAN and other vSphere supporting technologies A minimum of five (5) years' experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems Citizenship: U.S. or Green Card
GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs. Responsibilities Lead design, configuration, and optimization of Service Now workflows across IT & Digital Solutions. Translate business requirements into scalable Service Now solutions aligned with ITIL best practices. Collaborate with cyber, infrastructure, and application teams to integrate Service Now with other enterprise tools. Oversee Service Now releases, upgrades, and change management processes. Develop dashboards and reports to track workflow performance and service quality. Provide technical guidance and mentorship to analysts and developers on the Service Now platform. Ensure compliance with federal security, data, and configuration management standards. Engage stakeholders to continuously improve processes and user experience. Document solutions, standards, and governance for Service Now workflows. Support incident, problem, and request fulfillment processes using Service Now. Required Skills Service Now platform administration Service Now workflow design ITSM/ITIL processes Service Now scripting (JavaScript, Glide) Integration via REST/SOAP APIs Agile project management Requirements gathering Change and release management Performance monitoring and reporting Stakeholder communication
11/14/2026
Full time
GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs. Responsibilities Lead design, configuration, and optimization of Service Now workflows across IT & Digital Solutions. Translate business requirements into scalable Service Now solutions aligned with ITIL best practices. Collaborate with cyber, infrastructure, and application teams to integrate Service Now with other enterprise tools. Oversee Service Now releases, upgrades, and change management processes. Develop dashboards and reports to track workflow performance and service quality. Provide technical guidance and mentorship to analysts and developers on the Service Now platform. Ensure compliance with federal security, data, and configuration management standards. Engage stakeholders to continuously improve processes and user experience. Document solutions, standards, and governance for Service Now workflows. Support incident, problem, and request fulfillment processes using Service Now. Required Skills Service Now platform administration Service Now workflow design ITSM/ITIL processes Service Now scripting (JavaScript, Glide) Integration via REST/SOAP APIs Agile project management Requirements gathering Change and release management Performance monitoring and reporting Stakeholder communication
GovCIO LLC is seeking a Network Circuit Manager to support Defense & Aerospace programs within our IT & Cybersecurity team. In this role, you will design, manage, and optimize secure network circuits supporting mission-critical federal systems. You'll oversee carriers, troubleshoot complex connectivity issues, and ensure compliance with federal cybersecurity standards. GovCIO is a rapidly growing provider of advanced technology solutions, fostering a culture of agility, innovation, and continual learning with strong opportunities for career growth and impact in federal IT. Responsibilities Plan, design, and manage secure network circuits for defense and aerospace environments Coordinate with carriers and vendors to provision, maintain, and optimize circuits Monitor network performance and availability, troubleshooting latency and outages Implement and enforce cybersecurity controls aligned with federal and Do D standards Collaborate with cybersecurity teams to secure data-in-transit and boundary defenses Maintain detailed network diagrams, inventories, and configuration documentation Support incident response activities related to network circuit events Perform capacity planning and recommend upgrades to meet mission needs Ensure compliance with government security and continuity requirements Provide technical guidance to junior engineers and stakeholders Required Skills Network circuit design and management WAN/LAN optimization Firewall and router configuration VPN and secure communications NIST/Do D cybersecurity frameworks Network monitoring and SIEM tools Incident response and troubleshooting Capacity and performance planning Vendor and carrier management Documentation and configuration management
11/14/2026
Full time
GovCIO LLC is seeking a Network Circuit Manager to support Defense & Aerospace programs within our IT & Cybersecurity team. In this role, you will design, manage, and optimize secure network circuits supporting mission-critical federal systems. You'll oversee carriers, troubleshoot complex connectivity issues, and ensure compliance with federal cybersecurity standards. GovCIO is a rapidly growing provider of advanced technology solutions, fostering a culture of agility, innovation, and continual learning with strong opportunities for career growth and impact in federal IT. Responsibilities Plan, design, and manage secure network circuits for defense and aerospace environments Coordinate with carriers and vendors to provision, maintain, and optimize circuits Monitor network performance and availability, troubleshooting latency and outages Implement and enforce cybersecurity controls aligned with federal and Do D standards Collaborate with cybersecurity teams to secure data-in-transit and boundary defenses Maintain detailed network diagrams, inventories, and configuration documentation Support incident response activities related to network circuit events Perform capacity planning and recommend upgrades to meet mission needs Ensure compliance with government security and continuity requirements Provide technical guidance to junior engineers and stakeholders Required Skills Network circuit design and management WAN/LAN optimization Firewall and router configuration VPN and secure communications NIST/Do D cybersecurity frameworks Network monitoring and SIEM tools Incident response and troubleshooting Capacity and performance planning Vendor and carrier management Documentation and configuration management
The Senior SAP Treasury IT Product Manager leads the strategy, roadmap, and delivery of SAP S/4HANA Treasury solutions that support global finance operations. This role partners with Treasury and Finance leaders to translate business strategy into scalable technology, owns the end-to-end Treasury product lifecycle, and guides internal and partner teams through design, configuration, testing, and deployment. The position also drives innovation, governance, and global collaboration across regions in a hybrid work setting with regular travel. Responsibilities Own and evolve the SAP Treasury technology vision, strategy, and product roadmap in alignment with corporate objectives. Lead design, configuration, testing, and deployment of SAP S/4 HANA Treasury solutions including cash, liquidity, TRM, and BCM. Partner with Treasury and Finance leaders to translate business strategies into technology investments and product backlogs. Provide solution architecture leadership and ensure alignment with enterprise architecture and integration standards. Guide global cross-functional and vendor teams using agile delivery practices to achieve defined product outcomes. Define and track KPIs to measure product value, performance, adoption, and risk reduction across Treasury processes. Communicate priorities, risks, incidents, and roadmap updates to stakeholders across Treasury, Finance, IT, and other functions. Mentor and develop Treasury technology team members while fostering a culture of continuous improvement and innovation. Required Skills SAP S/4 HANA Treasury and Risk Management (TRM) Cash and liquidity management configuration Bank Communication Management (BCM) SAP Finance and FSCM solution design IT product management and roadmap planning Solution architecture and integration Agile delivery and backlog management Treasury business process knowledge Data-driven analytics and reporting Global stakeholder and vendor management
11/14/2026
Full time
The Senior SAP Treasury IT Product Manager leads the strategy, roadmap, and delivery of SAP S/4HANA Treasury solutions that support global finance operations. This role partners with Treasury and Finance leaders to translate business strategy into scalable technology, owns the end-to-end Treasury product lifecycle, and guides internal and partner teams through design, configuration, testing, and deployment. The position also drives innovation, governance, and global collaboration across regions in a hybrid work setting with regular travel. Responsibilities Own and evolve the SAP Treasury technology vision, strategy, and product roadmap in alignment with corporate objectives. Lead design, configuration, testing, and deployment of SAP S/4 HANA Treasury solutions including cash, liquidity, TRM, and BCM. Partner with Treasury and Finance leaders to translate business strategies into technology investments and product backlogs. Provide solution architecture leadership and ensure alignment with enterprise architecture and integration standards. Guide global cross-functional and vendor teams using agile delivery practices to achieve defined product outcomes. Define and track KPIs to measure product value, performance, adoption, and risk reduction across Treasury processes. Communicate priorities, risks, incidents, and roadmap updates to stakeholders across Treasury, Finance, IT, and other functions. Mentor and develop Treasury technology team members while fostering a culture of continuous improvement and innovation. Required Skills SAP S/4 HANA Treasury and Risk Management (TRM) Cash and liquidity management configuration Bank Communication Management (BCM) SAP Finance and FSCM solution design IT product management and roadmap planning Solution architecture and integration Agile delivery and backlog management Treasury business process knowledge Data-driven analytics and reporting Global stakeholder and vendor management
Pay Range: $82.12hr - $87.12hr Job Overview: The FEP Operations Center is seeking a senior or lead mainframe z/OS Systems Engineer to support the mainframe platform and environments and help in the maintenance, transformation, and modernization of the FEPOC mainframe technology stack. The focus will be on mainframe security (RACF, Encryption of data at rest and data in transit, CyberArk integration to RACF, and Vulnerability assessment and mitigation on mainframe). Tasks: Lead and participate in the analysis, design, development, and implementation of mainframe system engineering activities. Work with existing mainframe managed service provider to improve and optimize services to internal and external customers and improve resiliency and availability of the z/OS mainframe platform. Analyze and recommend improvements to the scalability and resiliency of applications and systems running on Z platform. Provide hands on technical support for incident assessment and resolution for restoration of service. Support problem Root Cause Analysis (RCA). Competencies: Solid leadership and hands on technical experience. SYSPLEX and ICF configuration and tuning. CyberArk integration with RACF. Mainframe pervasive encryption and key management process. Vanguard compliance manager. Data encryption of data in transit and data at rest for mainframe. Good project management and ability to provide technical guidance to diverse teams. Internal drive, intellectual curiosity, ability to learn, and desire to help the customers succeed. Strong technical skills as well as good business acumen. Comfortable working with all levels of the organization. Required Skills: Infrastructure engineer with a minimum of 8-10 years experience supporting IBM zOS Systems in a SYSPLEX environment with the following skills: RACF -Security Administration 5-10 years experience. ZOS Systems Programmer 5-10 years of experience. CICS TS Systems Programming 5 -10 years of experience. MQ 5-10 years Systems Programming. DB2 5-10 years usage , doesn't have to be at Systems Programming level. ISV Production installation experience. General Systems Automation support (IBM System Automation). General Batch Scheduling support Control-M. Strongly Desired Skills: SYSPLEX and ICF configuration and tuning. Experience in de-coupling Sysplex environment is a plus. Working knowledge of network communication protocols (TCPIP). Excellent knowledge of hardware infrastructure of IBM z16 and Dell/EMC storage subsystems. Pervasive encryption on z/OS. Ransomware solutioning for mainframe. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $82.12hr - $87.12hr Job Overview: The FEP Operations Center is seeking a senior or lead mainframe z/OS Systems Engineer to support the mainframe platform and environments and help in the maintenance, transformation, and modernization of the FEPOC mainframe technology stack. The focus will be on mainframe security (RACF, Encryption of data at rest and data in transit, CyberArk integration to RACF, and Vulnerability assessment and mitigation on mainframe). Tasks: Lead and participate in the analysis, design, development, and implementation of mainframe system engineering activities. Work with existing mainframe managed service provider to improve and optimize services to internal and external customers and improve resiliency and availability of the z/OS mainframe platform. Analyze and recommend improvements to the scalability and resiliency of applications and systems running on Z platform. Provide hands on technical support for incident assessment and resolution for restoration of service. Support problem Root Cause Analysis (RCA). Competencies: Solid leadership and hands on technical experience. SYSPLEX and ICF configuration and tuning. CyberArk integration with RACF. Mainframe pervasive encryption and key management process. Vanguard compliance manager. Data encryption of data in transit and data at rest for mainframe. Good project management and ability to provide technical guidance to diverse teams. Internal drive, intellectual curiosity, ability to learn, and desire to help the customers succeed. Strong technical skills as well as good business acumen. Comfortable working with all levels of the organization. Required Skills: Infrastructure engineer with a minimum of 8-10 years experience supporting IBM zOS Systems in a SYSPLEX environment with the following skills: RACF -Security Administration 5-10 years experience. ZOS Systems Programmer 5-10 years of experience. CICS TS Systems Programming 5 -10 years of experience. MQ 5-10 years Systems Programming. DB2 5-10 years usage , doesn't have to be at Systems Programming level. ISV Production installation experience. General Systems Automation support (IBM System Automation). General Batch Scheduling support Control-M. Strongly Desired Skills: SYSPLEX and ICF configuration and tuning. Experience in de-coupling Sysplex environment is a plus. Working knowledge of network communication protocols (TCPIP). Excellent knowledge of hardware infrastructure of IBM z16 and Dell/EMC storage subsystems. Pervasive encryption on z/OS. Ransomware solutioning for mainframe. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Cyber Security Incident Response IR Manager will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with more than 5 years of expertise in incident response and cybersecurity. As a key player in WTW's Cyber Defense strategy, you will establish and refine incident response procedures, collaborate with diverse stakeholders across the organization, and engage closely with other Cyber-Defense teams, including SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Insider Threat. You will also work beyond the technical domain, liaising with HR, Legal, Compliance, and other business units to ensure effective incident management and mitigation. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required. The Role The Cyber Security Cloud Incident Response IR Manager will play a key role in managing and responding to security incidents within WTW's Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments. Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW's organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness. Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense. Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates. Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements. Qualifications The Requirements Minimum 7 years of experience in incident response, with a strong understanding of cybersecurity principles, frameworks, and tools. Proficient in forensic analysis, malware analysis, and network traffic analysis. Experience with SIEM tools, EDR platforms, and threat intelligence integration is essential. Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively. Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives. Industry certifications such as CISSP, GCIH, GCFA, or CISM are highly preferred. Experience with platforms like Sentinel, Splunk, Carbon Black, or similar technologies. A proactive and decisive mindset with the ability to operate under pressure. Strong analytical and problem-solving skills to make informed decisions in complex situations. Collaborative and adaptable, with a passion for mentoring and developing team members. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $120,000.00-$180,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. EOE, including disability/vets
11/14/2026
Full time
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Cyber Security Incident Response IR Manager will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with more than 5 years of expertise in incident response and cybersecurity. As a key player in WTW's Cyber Defense strategy, you will establish and refine incident response procedures, collaborate with diverse stakeholders across the organization, and engage closely with other Cyber-Defense teams, including SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Insider Threat. You will also work beyond the technical domain, liaising with HR, Legal, Compliance, and other business units to ensure effective incident management and mitigation. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required. The Role The Cyber Security Cloud Incident Response IR Manager will play a key role in managing and responding to security incidents within WTW's Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments. Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW's organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness. Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense. Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates. Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements. Qualifications The Requirements Minimum 7 years of experience in incident response, with a strong understanding of cybersecurity principles, frameworks, and tools. Proficient in forensic analysis, malware analysis, and network traffic analysis. Experience with SIEM tools, EDR platforms, and threat intelligence integration is essential. Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively. Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives. Industry certifications such as CISSP, GCIH, GCFA, or CISM are highly preferred. Experience with platforms like Sentinel, Splunk, Carbon Black, or similar technologies. A proactive and decisive mindset with the ability to operate under pressure. Strong analytical and problem-solving skills to make informed decisions in complex situations. Collaborative and adaptable, with a passion for mentoring and developing team members. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $120,000.00-$180,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. EOE, including disability/vets
This job is with Avaloq, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Avaloq's R&D Lab is building a SaaS, API-first, composable banking platform. As a Senior Site Reliability Engineer you will help build the reliability practice behind it. This is amongst the first technical roles we are hiring for our Fort Lauderdale site. You will partner with our Senior SRE in Zurich and work alongside our platform engineers and product teams. The first three to six months: Some of what you can expect early on: Learning our AWS environment, our serverless platform, and how our product teams build and release Contributing to the direction on observability tooling, together with the platform engineers, the SRE team, and our developers Working with the Zurich team on the incident and on-call operating model Taking on increasing responsibility as you build context, always in alignment with the Zurich team What you will do: Define and evolve SLIs, SLOs, and error budgets with product teams, and use them to drive reliability decisions Collaborate on the design of our observability approach for a distributed serverless system, covering metrics, logs, and traces Build the incident response practice with us: on-call model, escalation, blameless post-mortems, and the loop that turns findings into hardening work Build reliability automation that detects and remediates issues before they reach clients Improve CI/CD pipelines and deployment automation on GitHub Actions to reduce operational toil and release risk Work with product teams on resilient design, capacity planning, and progressive delivery approaches such as canary and blue-green Contribute to disaster recovery design and testing for client-facing environments Partner with Security and Compliance so that operational practice holds up to regulatory and audit expectations Help us define and implement operational readiness for client go-live Mentor colleagues and support a culture of shared operational ownership Our stack: Serverless-first on AWS: Lambda, DynamoDB, SQS, S3, and Bedrock. Terraform and OpenTofu for infrastructure, GitHub Actions for CI/CD. Product teams work in Rust, TypeScript, Python, Vue, and Angular. We do not run containers. Qualifications 5+ years in Site Reliability Engineering, DevOps, or production operations for distributed cloud systems, with substantial hands-on AWS experience Practical experience defining and working with SLIs, SLOs, and error budgets Strong incident response background, including on-call, triage under pressure, and post-mortem practice A clear point of view on observability for distributed systems, and the reasoning behind it Solid automation and scripting ability. We are language-agnostic; Rust, TypeScript, or Python all work here Excellent collaboration and communication skills, with a pragmatic approach to balancing speed and stability It would be a real bonus if you have: Experience with AWS serverless and event-driven architecture, including idempotency, retries, dead-letter queues, and failure handling. Strong AWS generalists who want to go deep here are welcome Experience taking a platform from pre-launch to production, including defining operational readiness criteria Experience building AI agents to monitor platform health Strong CI/CD background, ideally with GitHub Actions, including secrets management, least-privilege permissions, and deployment controls Infrastructure as Code experience with Terraform or OpenTofu Experience with progressive deployment approaches such as canary, blue-green, or rollback automation Disaster recovery design and testing for production SaaS Experience operating across more than one cloud provider, or designing for portability Experience operating a B2B SaaS platform in a regulated environment, including audit-sensitive release processes Familiarity with SOC 2, PCI DSS, or GDPR as they apply to operational practice Experience with AI-assisted engineering tools AWS certification, particularly DevOps Engineer - Professional, Solutions Architect - Professional, or Security - Specialty Additional Information This role will require regular travel to Switzerland We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
11/14/2026
Full time
This job is with Avaloq, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Avaloq's R&D Lab is building a SaaS, API-first, composable banking platform. As a Senior Site Reliability Engineer you will help build the reliability practice behind it. This is amongst the first technical roles we are hiring for our Fort Lauderdale site. You will partner with our Senior SRE in Zurich and work alongside our platform engineers and product teams. The first three to six months: Some of what you can expect early on: Learning our AWS environment, our serverless platform, and how our product teams build and release Contributing to the direction on observability tooling, together with the platform engineers, the SRE team, and our developers Working with the Zurich team on the incident and on-call operating model Taking on increasing responsibility as you build context, always in alignment with the Zurich team What you will do: Define and evolve SLIs, SLOs, and error budgets with product teams, and use them to drive reliability decisions Collaborate on the design of our observability approach for a distributed serverless system, covering metrics, logs, and traces Build the incident response practice with us: on-call model, escalation, blameless post-mortems, and the loop that turns findings into hardening work Build reliability automation that detects and remediates issues before they reach clients Improve CI/CD pipelines and deployment automation on GitHub Actions to reduce operational toil and release risk Work with product teams on resilient design, capacity planning, and progressive delivery approaches such as canary and blue-green Contribute to disaster recovery design and testing for client-facing environments Partner with Security and Compliance so that operational practice holds up to regulatory and audit expectations Help us define and implement operational readiness for client go-live Mentor colleagues and support a culture of shared operational ownership Our stack: Serverless-first on AWS: Lambda, DynamoDB, SQS, S3, and Bedrock. Terraform and OpenTofu for infrastructure, GitHub Actions for CI/CD. Product teams work in Rust, TypeScript, Python, Vue, and Angular. We do not run containers. Qualifications 5+ years in Site Reliability Engineering, DevOps, or production operations for distributed cloud systems, with substantial hands-on AWS experience Practical experience defining and working with SLIs, SLOs, and error budgets Strong incident response background, including on-call, triage under pressure, and post-mortem practice A clear point of view on observability for distributed systems, and the reasoning behind it Solid automation and scripting ability. We are language-agnostic; Rust, TypeScript, or Python all work here Excellent collaboration and communication skills, with a pragmatic approach to balancing speed and stability It would be a real bonus if you have: Experience with AWS serverless and event-driven architecture, including idempotency, retries, dead-letter queues, and failure handling. Strong AWS generalists who want to go deep here are welcome Experience taking a platform from pre-launch to production, including defining operational readiness criteria Experience building AI agents to monitor platform health Strong CI/CD background, ideally with GitHub Actions, including secrets management, least-privilege permissions, and deployment controls Infrastructure as Code experience with Terraform or OpenTofu Experience with progressive deployment approaches such as canary, blue-green, or rollback automation Disaster recovery design and testing for production SaaS Experience operating across more than one cloud provider, or designing for portability Experience operating a B2B SaaS platform in a regulated environment, including audit-sensitive release processes Familiarity with SOC 2, PCI DSS, or GDPR as they apply to operational practice Experience with AI-assisted engineering tools AWS certification, particularly DevOps Engineer - Professional, Solutions Architect - Professional, or Security - Specialty Additional Information This role will require regular travel to Switzerland We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.