Lead data center operations teams to maintain availability, reliability, and service levels. Oversee technician performance, ticket prioritization, staffing, hardware logistics, operational metrics, incident response, and process improvements across data center sites.
Responsibilities
- Prioritize and assign trouble tickets to data center technicians and operators.
- Manage performance of data center operations teams across locations.
- Recruit, train, and develop data center technicians and career paths.
- Oversee daily operations, shift arrangements, queue management, and hardware logistics.
- Monitor operational KPIs and service levels; lead outage events and incident response.
- Document procedures and improve workflows, technology, and automation.
Required Skills
- Data center operations
- Hardware diagnostics and repair
- Network diagnostics and repair
- Ticket and queue management
- Operational KPI measurement
- Incident and outage management
- Hardware logistics
- Workflow improvement
- Technical documentation
- Staffing and shift planning