Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
11/14/2026
Full time
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
11/14/2026
Full time
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
Pay Range: $65.00hr - $70.00hr Job Overview: The candidate will serve as a Technical Project Manager with primary expertise in Project Management, Order to Cash (O2C), Stakeholder Management, and SAP S/4HANA. Technical Project Manager Position Summary: We are seeking an experienced SAP S/4HANA Order-to-Cash (O2C) Technical Project Manager to lead enterprise-scale SAP transformation programs focused on sales, customer management, logistics execution, billing, and revenue realization processes. The candidate will have extensive expertise in SAP S/4HANA implementations, program management, system integrations, global deployments, and stakeholder engagement, with a strong focus on O2C process transformation. An SAP Certified Project Manager with SAP Activate methodology expertise is preferred, along with PMP, PRINCE2, Scrum Master, or equivalent project management certifications. The position requires 15+ years of project and program management experience delivering large-scale ERP and digital transformation initiatives, including 15+ years of SAP Project management experience with SAP S/4HANA implementations. Key Responsibilities: Lead end-to-end SAP S/4HANA O2C implementation, migration, upgrade, and transformation programs. Develop project plans, schedules, resource strategies, budgets, and governance frameworks. Manage Greenfield, Brownfield, and hybrid SAP transformation initiatives across global organizations. Drive SAP Activate methodology from Discover through Run phases, including Fit-to-Standard workshops and solution validation. Oversee technical architecture, integrations, data migration, and application deployment activities. Coordinate delivery across SAP SD, MM, FICO, SCM, CRM, and third-party applications. Ensure seamless integration between SAP and platforms such as Salesforce, ServiceNow, EDI solutions, logistics providers, and customer systems. Review technical designs, interface strategies, and migration plans. Manage risks, issues, dependencies, and change requests across all workstreams. Deliver executive dashboards and status reports to leadership teams. Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and business validation activities. Lead cutover planning, go-live readiness assessments, deployment execution, and hypercare support. Act as the primary liaison for business leaders, IT stakeholders, and implementation partners. Manage multi-vendor and geographically distributed delivery teams. Provide status communication and presentations to executive governance forums. Drive decision-making and alignment across business and technology organizations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $65.00hr - $70.00hr Job Overview: The candidate will serve as a Technical Project Manager with primary expertise in Project Management, Order to Cash (O2C), Stakeholder Management, and SAP S/4HANA. Technical Project Manager Position Summary: We are seeking an experienced SAP S/4HANA Order-to-Cash (O2C) Technical Project Manager to lead enterprise-scale SAP transformation programs focused on sales, customer management, logistics execution, billing, and revenue realization processes. The candidate will have extensive expertise in SAP S/4HANA implementations, program management, system integrations, global deployments, and stakeholder engagement, with a strong focus on O2C process transformation. An SAP Certified Project Manager with SAP Activate methodology expertise is preferred, along with PMP, PRINCE2, Scrum Master, or equivalent project management certifications. The position requires 15+ years of project and program management experience delivering large-scale ERP and digital transformation initiatives, including 15+ years of SAP Project management experience with SAP S/4HANA implementations. Key Responsibilities: Lead end-to-end SAP S/4HANA O2C implementation, migration, upgrade, and transformation programs. Develop project plans, schedules, resource strategies, budgets, and governance frameworks. Manage Greenfield, Brownfield, and hybrid SAP transformation initiatives across global organizations. Drive SAP Activate methodology from Discover through Run phases, including Fit-to-Standard workshops and solution validation. Oversee technical architecture, integrations, data migration, and application deployment activities. Coordinate delivery across SAP SD, MM, FICO, SCM, CRM, and third-party applications. Ensure seamless integration between SAP and platforms such as Salesforce, ServiceNow, EDI solutions, logistics providers, and customer systems. Review technical designs, interface strategies, and migration plans. Manage risks, issues, dependencies, and change requests across all workstreams. Deliver executive dashboards and status reports to leadership teams. Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and business validation activities. Lead cutover planning, go-live readiness assessments, deployment execution, and hypercare support. Act as the primary liaison for business leaders, IT stakeholders, and implementation partners. Manage multi-vendor and geographically distributed delivery teams. Provide status communication and presentations to executive governance forums. Drive decision-making and alignment across business and technology organizations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
11/14/2026
Full time
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
11/14/2026
Full time
Job Description Support, maintain, troubleshoot, and optimize IBM z/OS mainframe infrastructure . Perform z/OS systems programming, upgrades, maintenance, patching, and configuration. Support JCL, TSO/ISPF, SMP/E, PARMLIB, and Unix System Services . Troubleshoot complex mainframe system, performance, connectivity, and production issues. Support IPL processes, system availability, capacity, and performance monitoring . Partner with application, storage, network, security, database, and production support teams. Participate in incident, problem, change, and release management. Maintain technical documentation and operational procedures for the mainframe environment. Required Skills 5+ years of Mainframe Infrastructure / Systems Programming experience. Strong hands-on experience with IBM z/OS . Experience with SMP/E, JCL, TSO/ISPF, and PARMLIB . Experience supporting large enterprise production mainframe environments. Strong troubleshooting and root-cause analysis skills. Experience supporting highly available, business-critical systems. Strong communication and technical documentation skills. Preferred Skills CICS, DB2, and/or IMS RACF, ACF2, or Top Secret VTAM / TCP/IP DFSMS / HSM Mainframe storage and capacity management ServiceNow and ITIL environments Banking or financial services experience Ideal Candidate The ideal candidate is a seasoned Mainframe Systems Programmer / Infrastructure Engineer with deep IBM z/OS experience. This is not primarily a COBOL development position . The focus is supporting the stability, maintenance, performance, troubleshooting, and lifecycle of a large-scale enterprise mainframe environment. Ideal Profiles / Target Talent z/OS Systems Programmer with 5+ years supporting enterprise mainframe environments. Mainframe Infrastructure Engineer with strong z/OS, SMP/E, JCL, TSO/ISPF, IPL, and systems troubleshooting experience. CICS / DB2 / IMS Systems Programmer with infrastructure and production support experience. Mainframe Security Engineer with RACF, ACF2, or Top Secret experience. Mainframe Storage Engineer with DFSMS, HSM, DASD, backup/recovery, and capacity management experience. Candidates coming from large banking or financial-services mainframe environments are highly preferred. Primary Sourcing Titles Mainframe Systems Programmer z/OS Systems Programmer Mainframe Infrastructure Engineer IBM Z Systems Engineer Mainframe Systems Engineer Senior Mainframe Engineer CICS Systems Programmer Mainframe Storage Engineer Sourcing Focus: Prioritize candidates with IBM z/OS infrastructure and systems programming experience rather than profiles primarily focused on COBOL application development.
Pay Range: $19.00hr - $24.00hr Job Overview: Four plus years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for network device console and remote maintenance. Background in IT and Telecoms, including routing, switching, firewalls, WiFi, IP Telephony, and Radio Frequency equipment such as microwave radios, cellular nodes, and VSATs. Responsibilities: Respond to ServiceNow incident tickets. Handle patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit, information protection, physical access management security, and operational excellence standards. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with identifying and reporting communications room environmental issues such as cooling failures or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure including fiber optic and copper cabling installation, maintenance, troubleshooting, and repair. Support WiFi, BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT, and cellular-based systems (public/private 4G LTE, 5G, NB-IIoT, LTE-M). Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual maintenance, troubleshooting, and repair. Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems including CCTV, PAGA, Intercom, and Fire/Intruder Alarms. Work cooperatively across internal teams, IT operations, telecommunications vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects. Participate in Root Cause Analysis following post-incident reviews. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $19.00hr - $24.00hr Job Overview: Four plus years of experience supporting and managing network infrastructure and network-related devices. Experienced in racking, stacking, cabling, and decommissioning network hardware devices. Experienced in Site Services support for network device console and remote maintenance. Background in IT and Telecoms, including routing, switching, firewalls, WiFi, IP Telephony, and Radio Frequency equipment such as microwave radios, cellular nodes, and VSATs. Responsibilities: Respond to ServiceNow incident tickets. Handle patching cable installation and recovery. Install power leads. Install, remove, or swap equipment. Locate and identify network circuits and tag the demarcation location. Provide escort services for third-party vendors or subcontractors. Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents. Comply with audit, information protection, physical access management security, and operational excellence standards. Troubleshoot and patch power cables. Identify switch port locations. Ping key devices and perform DNS lookups. Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels. Assist with identifying and reporting communications room environmental issues such as cooling failures or water leaks. Perform IMAC activities for end-user business LAN and voice devices. Adhere to change management procedures and practices. Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided. Adhere to Business Continuity Plans and Disaster Recovery Plans. Provide smart-hands support for telecommunications infrastructure including fiber optic and copper cabling installation, maintenance, troubleshooting, and repair. Support WiFi, BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT, and cellular-based systems (public/private 4G LTE, 5G, NB-IIoT, LTE-M). Support low-power WAN systems such as LoRaWAN and other IIoT/OT systems. Deploy prewired solar panel and battery power systems at ground level, performing visual maintenance, troubleshooting, and repair. Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems including CCTV, PAGA, Intercom, and Fire/Intruder Alarms. Work cooperatively across internal teams, IT operations, telecommunications vendors, and managed service providers to restore services. Support IT and telecoms requirements for Business Units, Major Capital Projects, and Merger, Acquisition, and Divestiture projects. Participate in Root Cause Analysis following post-incident reviews. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Network Security Engineer - Senior Cisco Identity Services Engine (ISE) Engineer Location: Washington, DC (Onsite) Type: Full-Time Required Experience 10-15 years of Network/Security Engineering experience. Strong hands-on experience with Cisco ISE 3.x in large enterprise environments. Experience with Cisco ISE upgrades, patching, troubleshooting, administration, and multi-node deployments . Strong knowledge of 802.1X, RADIUS, EAP/EAP-TLS, NAC, AAA, Authentication & Authorization Policies . Experience with Active Directory integration, Security Groups, and Identity Sources . Strong understanding of PKI and Certificate Management , including server certificates, CA chains, certificate renewals, thumbprints, and certificate-based authentication. Experience with Cisco ISE vulnerability remediation, security patching, and production support . Hands-on experience with packet captures, ISE logs, authentication troubleshooting, and root cause analysis . Experience integrating Cisco ISE with: Cisco Catalyst Meraki Firewalls F5 DNS Splunk/SIEM platforms ServiceNow & Change Management Experience creating and managing ServiceNow Change Requests . Ability to write implementation, validation, rollback, and risk assessment plans. Experience executing: ISE upgrades and patching Certificate renewals DNS changes Policy updates Security group changes New integrations Infrastructure migrations Incident & Support Experience Strong troubleshooting experience across: Endpoint Switch/AP ISE Active Directory Authorization Policy Network Access Experience with major incidents, RCA, and Cisco TAC case management. Ability to diagnose authentication, authorization, certificate, and connectivity issues. Infrastructure & Automation Experience with: Cisco ISE migrations and node deployments High Availability (HA) environments Splunk monitoring and alerting ServiceNow integrations Preferred experience with: Python Ansible Terraform REST APIs CI/CD Automation Preferred Qualifications CCNP Enterprise / CCNP Security or equivalent. Experience with Cisco Catalyst, Meraki, Enterprise Wireless, Active Directory, PKI, Splunk, and ServiceNow. Experience in highly regulated enterprise environments.
11/14/2026
Full time
Job Description Network Security Engineer - Senior Cisco Identity Services Engine (ISE) Engineer Location: Washington, DC (Onsite) Type: Full-Time Required Experience 10-15 years of Network/Security Engineering experience. Strong hands-on experience with Cisco ISE 3.x in large enterprise environments. Experience with Cisco ISE upgrades, patching, troubleshooting, administration, and multi-node deployments . Strong knowledge of 802.1X, RADIUS, EAP/EAP-TLS, NAC, AAA, Authentication & Authorization Policies . Experience with Active Directory integration, Security Groups, and Identity Sources . Strong understanding of PKI and Certificate Management , including server certificates, CA chains, certificate renewals, thumbprints, and certificate-based authentication. Experience with Cisco ISE vulnerability remediation, security patching, and production support . Hands-on experience with packet captures, ISE logs, authentication troubleshooting, and root cause analysis . Experience integrating Cisco ISE with: Cisco Catalyst Meraki Firewalls F5 DNS Splunk/SIEM platforms ServiceNow & Change Management Experience creating and managing ServiceNow Change Requests . Ability to write implementation, validation, rollback, and risk assessment plans. Experience executing: ISE upgrades and patching Certificate renewals DNS changes Policy updates Security group changes New integrations Infrastructure migrations Incident & Support Experience Strong troubleshooting experience across: Endpoint Switch/AP ISE Active Directory Authorization Policy Network Access Experience with major incidents, RCA, and Cisco TAC case management. Ability to diagnose authentication, authorization, certificate, and connectivity issues. Infrastructure & Automation Experience with: Cisco ISE migrations and node deployments High Availability (HA) environments Splunk monitoring and alerting ServiceNow integrations Preferred experience with: Python Ansible Terraform REST APIs CI/CD Automation Preferred Qualifications CCNP Enterprise / CCNP Security or equivalent. Experience with Cisco Catalyst, Meraki, Enterprise Wireless, Active Directory, PKI, Splunk, and ServiceNow. Experience in highly regulated enterprise environments.
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Principal Enterprise Integration and Platform Native AI Description - Role Summary We are seeking an exceptional Principal Enterprise Integration & AI to lead HP's enterprise integration and AI architecture at global scale. This role serves as a technical authority, strategic thought leader, and innovation driver , responsible for shaping HP's integration fabric, API economy, and AI enablement strategy across Digital Tech. The Distinguished Engineer will define long-term architecture vision, influence enterprise-wide technology decisions, and ensure scalable, secure, and AI-ready platforms that accelerate business outcomes. This role operates at the intersection of integration, APIs, data, and AI , driving foundational capabilities that power HP's digital transformation and agentic AI future. Key Responsibilities API & AI-First API Strategy and Governance Define and lead HP's AI-first API strategy , ensuring all enterprise APIs are discoverable, reusable, and optimized for machine and agent consumption Institutionalize the API-as-a-Product operating model, with clear ownership, lifecycle governance, and measurable business value Own and enforce enterprise-wide API governance standards, covering design, lifecycle, security, and AI readiness Define and operationalize the AI-Ready API Framework , including automated governance gates to ensure production readiness Enable HP's Unified API & Agentic AI Strategy , positioning APIs as the foundation for enterprise AI adoption Establish standards for emerging integration paradigms, including event-driven architectures and MCP (Model Context Protocol) Platform AI Enablement & Governance Orchestrate AI enablement and adoption across strategic platforms (SAP, ServiceNow, Adobe, MuleSoft, NOVA) Own the enterprise AI/ML governance process, including AI board reviews, privacy, risk, and cybersecurity compliance Evaluate and guide platform-native AI capabilities to ensure alignment with enterprise architecture and compliance requirements Lead cross-functional AI enablement initiatives to drive consistent adoption and measurable business outcomes Align platform AI initiatives with enterprise prioritization frameworks (e.g., Digital AI Nerve Center) Evaluate AI tooling, vendor solutions, and partner ecosystems for alignment with integration and platform strategy Enable AI-driven SDLC adoption for partner ecosystems (e.g., NOVA vendors), including onboarding, compliance, and knowledge integration Lead/ support key tech initiatives Lead evaluation of new and emerging tech, conduct POC, and lay down path for adoption. Lead the EPS AI initiatives through AI/ML review board and cyber approval process. Partner with Applied AI teams for knowledge sharing of Enterprise AI initiatives Coach and mentor teams in their AI journey Improve reuse, reduce duplication, and strengthen governance via API-as-a-product discipline Enable scalable, enterprise-grade AI products (e.g., IBDF, AIOps) delivering measurable business value Qualifications & Experience 10+ years of experience in enterprise architecture, integration, and platform engineering Proven track record defining and implementing enterprise integration strategies and API ecosystems at scale Deep expertise in integration patterns (event-driven, messaging, APIs, microservices) and cloud-native architectures Experience leading AI/ML enablement, governance, and platform integration in large enterprises Strong understanding of enterprise platforms (SAP, ServiceNow, Adobe, MuleSoft) and their AI capabilities Demonstrated ability to influence executive stakeholders and drive cross-functional alignment Recognized as a thought leader and technical authority , with experience mentoring senior architects and engineers Leadership Expectations Act as a trusted advisor to executive leadership on enterprise architecture and AI strategy Drive innovation by identifying emerging technologies and translating them into enterprise capabilities Mentor and elevate the technical community, fostering architectural excellence across HP Represent HP externally with partners, customers, and industry forums as a leader in integration and AI Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of work experience, preferably in software designing & development, software architecture, programming languages, or a related field. Preferred Certifications Programming Language/s Certification (Java, C++, Python, JavaScript, or similar) Knowledge & Skills • Agile Methodology • Amazon Web Services • Application Programming Interface (API) • Automation • C++ (Programming Language) • Computer Science • DevOps • Docker (Software) • Full Stack Development • Java (Programming Language) • JavaScript (Programming Language) • Kubernetes • Microservices • Microsoft Azure • Python (Programming Language) • React.js • Scalability • Software Development • Software Engineering • SQL (Programming Language) Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP. Complexity Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups. Pay & Benefits The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave US benefits overview The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/13/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Principal Enterprise Integration and Platform Native AI Description - Role Summary We are seeking an exceptional Principal Enterprise Integration & AI to lead HP's enterprise integration and AI architecture at global scale. This role serves as a technical authority, strategic thought leader, and innovation driver , responsible for shaping HP's integration fabric, API economy, and AI enablement strategy across Digital Tech. The Distinguished Engineer will define long-term architecture vision, influence enterprise-wide technology decisions, and ensure scalable, secure, and AI-ready platforms that accelerate business outcomes. This role operates at the intersection of integration, APIs, data, and AI , driving foundational capabilities that power HP's digital transformation and agentic AI future. Key Responsibilities API & AI-First API Strategy and Governance Define and lead HP's AI-first API strategy , ensuring all enterprise APIs are discoverable, reusable, and optimized for machine and agent consumption Institutionalize the API-as-a-Product operating model, with clear ownership, lifecycle governance, and measurable business value Own and enforce enterprise-wide API governance standards, covering design, lifecycle, security, and AI readiness Define and operationalize the AI-Ready API Framework , including automated governance gates to ensure production readiness Enable HP's Unified API & Agentic AI Strategy , positioning APIs as the foundation for enterprise AI adoption Establish standards for emerging integration paradigms, including event-driven architectures and MCP (Model Context Protocol) Platform AI Enablement & Governance Orchestrate AI enablement and adoption across strategic platforms (SAP, ServiceNow, Adobe, MuleSoft, NOVA) Own the enterprise AI/ML governance process, including AI board reviews, privacy, risk, and cybersecurity compliance Evaluate and guide platform-native AI capabilities to ensure alignment with enterprise architecture and compliance requirements Lead cross-functional AI enablement initiatives to drive consistent adoption and measurable business outcomes Align platform AI initiatives with enterprise prioritization frameworks (e.g., Digital AI Nerve Center) Evaluate AI tooling, vendor solutions, and partner ecosystems for alignment with integration and platform strategy Enable AI-driven SDLC adoption for partner ecosystems (e.g., NOVA vendors), including onboarding, compliance, and knowledge integration Lead/ support key tech initiatives Lead evaluation of new and emerging tech, conduct POC, and lay down path for adoption. Lead the EPS AI initiatives through AI/ML review board and cyber approval process. Partner with Applied AI teams for knowledge sharing of Enterprise AI initiatives Coach and mentor teams in their AI journey Improve reuse, reduce duplication, and strengthen governance via API-as-a-product discipline Enable scalable, enterprise-grade AI products (e.g., IBDF, AIOps) delivering measurable business value Qualifications & Experience 10+ years of experience in enterprise architecture, integration, and platform engineering Proven track record defining and implementing enterprise integration strategies and API ecosystems at scale Deep expertise in integration patterns (event-driven, messaging, APIs, microservices) and cloud-native architectures Experience leading AI/ML enablement, governance, and platform integration in large enterprises Strong understanding of enterprise platforms (SAP, ServiceNow, Adobe, MuleSoft) and their AI capabilities Demonstrated ability to influence executive stakeholders and drive cross-functional alignment Recognized as a thought leader and technical authority , with experience mentoring senior architects and engineers Leadership Expectations Act as a trusted advisor to executive leadership on enterprise architecture and AI strategy Drive innovation by identifying emerging technologies and translating them into enterprise capabilities Mentor and elevate the technical community, fostering architectural excellence across HP Represent HP externally with partners, customers, and industry forums as a leader in integration and AI Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of work experience, preferably in software designing & development, software architecture, programming languages, or a related field. Preferred Certifications Programming Language/s Certification (Java, C++, Python, JavaScript, or similar) Knowledge & Skills • Agile Methodology • Amazon Web Services • Application Programming Interface (API) • Automation • C++ (Programming Language) • Computer Science • DevOps • Docker (Software) • Full Stack Development • Java (Programming Language) • JavaScript (Programming Language) • Kubernetes • Microservices • Microsoft Azure • Python (Programming Language) • React.js • Scalability • Software Development • Software Engineering • SQL (Programming Language) Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP. Complexity Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups. Pay & Benefits The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave US benefits overview The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Supports brewery operations by troubleshooting and resolving IT/OT incidents across systems, infrastructure, operational technology, and end-user services. Provides hands-on onsite and remote support, coordinates escalations, documents work in ServiceNow, and partners with brewery stakeholders and enterprise teams to minimize disruptions and improve technology support. Responsibilities Troubleshoot and resolve IT/OT issues affecting brewery employees and processes. Triage, repair, and coordinate resolution of technology incidents and service requests. Provide hands-on onsite and remote support for brewery systems, infrastructure, and end-user services. Use Service Now and enterprise tools to document work, manage requests, and coordinate escalations. Partner with brewery stakeholders and support teams across locations to deliver consistent technology services. Contribute to standardization, continuous improvement, knowledge sharing, and operational best practices. Required Skills IT/OT troubleshooting Technology incident management Service request management Service Now Brewery systems support Infrastructure support Operational technology support End-user technical support Enterprise support tools Service documentation and escalation
11/12/2026
Full time
Supports brewery operations by troubleshooting and resolving IT/OT incidents across systems, infrastructure, operational technology, and end-user services. Provides hands-on onsite and remote support, coordinates escalations, documents work in ServiceNow, and partners with brewery stakeholders and enterprise teams to minimize disruptions and improve technology support. Responsibilities Troubleshoot and resolve IT/OT issues affecting brewery employees and processes. Triage, repair, and coordinate resolution of technology incidents and service requests. Provide hands-on onsite and remote support for brewery systems, infrastructure, and end-user services. Use Service Now and enterprise tools to document work, manage requests, and coordinate escalations. Partner with brewery stakeholders and support teams across locations to deliver consistent technology services. Contribute to standardization, continuous improvement, knowledge sharing, and operational best practices. Required Skills IT/OT troubleshooting Technology incident management Service request management Service Now Brewery systems support Infrastructure support Operational technology support End-user technical support Enterprise support tools Service documentation and escalation
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. You will solve the challenge of aligning technical development with high-level business value by leading a cross-functional team in a fast-paced, collaborative Agile environment. As a Senior Product Owner, you bridge the gap between long-term roadmaps and day-to-day execution, ensuring that APIs, data systems, and complex network dependencies are prioritized to meet evolving customer needs. Your mission is to drive team velocity and ensure that every delivered feature meets rigorous business and technical standards. What Success Looks Like (Objectives): Influence cross-functional teams to deliver products that align with strategic business requirements and provide measurable operational value Translate the long-term product vision into a prioritized backlog of detailed user stories, technical requirements, and clear acceptance criteria Analyze complex system interdependencies across APIs, data services, and networking infrastructure to ensure cohesive and resilient product development Drive performance and delivery forecasting by leveraging Agile metrics, including velocity, capacity, and iteration retrospectives Coordinate with specialized IT teams, such as Security, Data Architecture, and Compliance, to perform comprehensive impact analysis for all new requirements Execute thorough acceptance testing and coordinate production deployments to ensure that new features meet all functional and security standards Leverage AI-driven productivity tools to streamline the creation of user stories and automate the generation of technical documentation Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Professional proficiency in Agile methodologies, with the ability to facilitate high-stakes iteration planning and grooming sessions Advanced technical acumen in APIs, system dependencies, and relational database management systems such as Snowflake, AWS Redshift, or Oracle Strategic analytical skills for performing technical and functional impact analysis on complex system requirements and security protocols Senior-level facilitation and organizational skills used to manage cross-functional resources and align stakeholders in a distributed environment Technical expertise in troubleshooting complex IT networking and data engineering processes to resolve production support issues AI Innovation mindset, applying emerging AI tools to enhance requirement elicitation, data-driven prioritization, and product personalization Critical Experience leading the full lifecycle of complex IT products within high-pressure environments, from requirement discovery to controlled implementation Additional Qualifications: Expertise in Jira and ServiceNow for backlog management and operational tracking Minimum Requirements: Bachelor's degree in a technical or business discipline (e.g., Information Systems, Computer Science, Engineering, Finance) 3+ years of experience as a Product Owner, Product Manager, Systems Analyst, or an equivalent technical leadership role Demonstrated understanding of and experience using Agile processes and methodologies (Scrum/Lean) Technical understanding in SQL and relational database management Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. You will solve the challenge of aligning technical development with high-level business value by leading a cross-functional team in a fast-paced, collaborative Agile environment. As a Senior Product Owner, you bridge the gap between long-term roadmaps and day-to-day execution, ensuring that APIs, data systems, and complex network dependencies are prioritized to meet evolving customer needs. Your mission is to drive team velocity and ensure that every delivered feature meets rigorous business and technical standards. What Success Looks Like (Objectives): Influence cross-functional teams to deliver products that align with strategic business requirements and provide measurable operational value Translate the long-term product vision into a prioritized backlog of detailed user stories, technical requirements, and clear acceptance criteria Analyze complex system interdependencies across APIs, data services, and networking infrastructure to ensure cohesive and resilient product development Drive performance and delivery forecasting by leveraging Agile metrics, including velocity, capacity, and iteration retrospectives Coordinate with specialized IT teams, such as Security, Data Architecture, and Compliance, to perform comprehensive impact analysis for all new requirements Execute thorough acceptance testing and coordinate production deployments to ensure that new features meet all functional and security standards Leverage AI-driven productivity tools to streamline the creation of user stories and automate the generation of technical documentation Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Professional proficiency in Agile methodologies, with the ability to facilitate high-stakes iteration planning and grooming sessions Advanced technical acumen in APIs, system dependencies, and relational database management systems such as Snowflake, AWS Redshift, or Oracle Strategic analytical skills for performing technical and functional impact analysis on complex system requirements and security protocols Senior-level facilitation and organizational skills used to manage cross-functional resources and align stakeholders in a distributed environment Technical expertise in troubleshooting complex IT networking and data engineering processes to resolve production support issues AI Innovation mindset, applying emerging AI tools to enhance requirement elicitation, data-driven prioritization, and product personalization Critical Experience leading the full lifecycle of complex IT products within high-pressure environments, from requirement discovery to controlled implementation Additional Qualifications: Expertise in Jira and ServiceNow for backlog management and operational tracking Minimum Requirements: Bachelor's degree in a technical or business discipline (e.g., Information Systems, Computer Science, Engineering, Finance) 3+ years of experience as a Product Owner, Product Manager, Systems Analyst, or an equivalent technical leadership role Demonstrated understanding of and experience using Agile processes and methodologies (Scrum/Lean) Technical understanding in SQL and relational database management Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments . click apply for full job details
10/07/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments . click apply for full job details
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
09/30/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
09/30/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
Job Description Job Description Company Description Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC is seeking a Configuration Manager to lead configuration management activities for complex enterprise engineering systems, software applications, hardware/software integrated environments, and Digital Thread modernization initiatives. This position establishes and administers Configuration Management Plans (CMPs), configuration baselines, change-control processes, traceability practices, release-management controls, and audit-ready documentation. The Configuration Manager works with engineering stakeholders, project managers, system architects, software developers, quality assurance personnel, cybersecurity personnel, business/process engineers, and operations and maintenance teams to ensure that approved changes are documented, reviewed, controlled, tested, released, and maintained in accordance with applicable requirements. The role supports disciplined configuration control across PLM, CAD, ALM, DevOps, and enterprise software environments. Hands-on software development or CAD drafting is not required. The successful candidate will demonstrate the ability to manage configuration management processes for complex enterprise applications and engineering environments. Key Responsibilities Establish, maintain, and execute Configuration Management Plans (CMPs) for enterprise engineering systems, software applications, integrations, interfaces, and related technical environments. Lead Change Control Boards (CCBs), including the preparation, coordination, tracking, documentation, and follow-up of proposed changes, decisions, approvals, and action items. Establish and maintain configuration baselines for software, hardware, engineering data, system documentation, interfaces, releases, and operational environments. Enforce traceability across software or hardware life cycles and maintain audit readiness for complex enterprise applications. Coordinate configuration management activities across PLM, CAD data-management, ALM, DevOps, software-development, quality assurance, systems integration, and operations and maintenance efforts. Review, document, track, and maintain records for configuration items, version histories, change requests, approvals, release packages, baseline updates, and configuration-status accounting. Support the planning and execution of software upgrades, system integrations, releases, deployments, cutovers, and post-deployment validation activities. Ensure configuration-controlled artifacts are appropriately identified, versioned, reviewed, approved, stored, and available to authorized stakeholders. Support release-management and deployment-readiness activities by confirming that changes have completed required review, testing, documentation, approval, and baseline-management processes. Work with quality assurance and test personnel to ensure that configuration changes are traceable to applicable requirements, test plans, test results, defects, and resolution records. Support the maintenance of configuration documentation, including CMPs, configuration-item inventories, baseline records, change logs, release records, CCB materials, and audit-support artifacts. Identify configuration-management risks, control gaps, documentation deficiencies, and process-improvement opportunities; communicate findings and support corrective actions. Coordinate with project managers and technical leads to align configuration-management activities with task-order schedules, milestones, deliverables, and implementation plans. Support governance and compliance activities in environments requiring formal change control, controlled releases, security awareness, and structured documentation. Assist with knowledge-transfer activities related to configuration-management procedures, configuration-control processes, change-management requirements, and release-management practices. Qualifications Required Qualifications & Experience Education & Years of Experience: Bachelor's degree in CS, Information Systems, Engineering, or a related field; 5-10 years (Senior) or 10-15 years (Principal) of dedicated Configuration Management experience. CM certifications (e.g., CMPIC, ITIL, NDIA) are a strong plus. Domain Exposure (Must meet AT LEAST ONE of the following): DOE / National Labs: Direct experience within the Department of Energy (DOE), NNSA, or National Laboratories (e.g., Sandia, Los Alamos, Lawrence Livermore, Oak Ridge, Idaho National Lab). Broader Federal / Defense / Aerospace: Experience within complex DoD branches (Army, Navy, Air Force, Space Force), NASA, DHS, DOT, or major defense prime contractors. Strictly Regulated Commercial Industries: Experience managing configuration in heavily audited, highly regulated sectors such as commercial nuclear power, medical devices (FDA-regulated), automotive (ISO 26262), semiconductor manufacturing, or commercial aviation (FAA-regulated). Technical/Tooling Context (Must meet AT LEAST ONE of the following): PTC Ecosystem: Experience supporting environments using PTC products (Windchill, PDMLink, CodeBeamer, Creo). Alternative Enterprise PLM / CAD Suites: Experience managing CM baselines for other major PLM or CAD data management platforms, such as Siemens Teamcenter, Dassault Systèmes (Enovia, 3DEXPERIENCE, SolidWorks PDM), Autodesk Fusion Lifecycle/Vault, or Aras Innovator. Enterprise Software / ALM / DevOps Pipelines: Experience establishing CM controls using mainstream Application Lifecycle Management (ALM) or DevOps toolchains, such as Azure DevOps, Jira/Confluence, Git, GitLab, Jenkins, ServiceNow, or IBM Rational/DOORS. Core Competency: Proven ability to lead Change Control Boards (CCBs), establish Configuration Management Plans (CMPs), enforce traceability across software or hardware life cycles, and maintain audit readiness for complex enterprise applications. Hands-on software development or CAD drafting is not required. Demonstrated ability to coordinate configuration-management activities across multiple technical teams, systems, interfaces, and controlled-release activities. Demonstrated ability to produce clear, complete, and accurate configuration-management documentation, change-control records, baseline records, and audit-support materials. Ability to communicate configuration-management requirements, status, risks, and decisions effectively to technical and non-technical stakeholders. Additional Information All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines.
09/26/2026
Full time
Job Description Job Description Company Description Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC is seeking a Configuration Manager to lead configuration management activities for complex enterprise engineering systems, software applications, hardware/software integrated environments, and Digital Thread modernization initiatives. This position establishes and administers Configuration Management Plans (CMPs), configuration baselines, change-control processes, traceability practices, release-management controls, and audit-ready documentation. The Configuration Manager works with engineering stakeholders, project managers, system architects, software developers, quality assurance personnel, cybersecurity personnel, business/process engineers, and operations and maintenance teams to ensure that approved changes are documented, reviewed, controlled, tested, released, and maintained in accordance with applicable requirements. The role supports disciplined configuration control across PLM, CAD, ALM, DevOps, and enterprise software environments. Hands-on software development or CAD drafting is not required. The successful candidate will demonstrate the ability to manage configuration management processes for complex enterprise applications and engineering environments. Key Responsibilities Establish, maintain, and execute Configuration Management Plans (CMPs) for enterprise engineering systems, software applications, integrations, interfaces, and related technical environments. Lead Change Control Boards (CCBs), including the preparation, coordination, tracking, documentation, and follow-up of proposed changes, decisions, approvals, and action items. Establish and maintain configuration baselines for software, hardware, engineering data, system documentation, interfaces, releases, and operational environments. Enforce traceability across software or hardware life cycles and maintain audit readiness for complex enterprise applications. Coordinate configuration management activities across PLM, CAD data-management, ALM, DevOps, software-development, quality assurance, systems integration, and operations and maintenance efforts. Review, document, track, and maintain records for configuration items, version histories, change requests, approvals, release packages, baseline updates, and configuration-status accounting. Support the planning and execution of software upgrades, system integrations, releases, deployments, cutovers, and post-deployment validation activities. Ensure configuration-controlled artifacts are appropriately identified, versioned, reviewed, approved, stored, and available to authorized stakeholders. Support release-management and deployment-readiness activities by confirming that changes have completed required review, testing, documentation, approval, and baseline-management processes. Work with quality assurance and test personnel to ensure that configuration changes are traceable to applicable requirements, test plans, test results, defects, and resolution records. Support the maintenance of configuration documentation, including CMPs, configuration-item inventories, baseline records, change logs, release records, CCB materials, and audit-support artifacts. Identify configuration-management risks, control gaps, documentation deficiencies, and process-improvement opportunities; communicate findings and support corrective actions. Coordinate with project managers and technical leads to align configuration-management activities with task-order schedules, milestones, deliverables, and implementation plans. Support governance and compliance activities in environments requiring formal change control, controlled releases, security awareness, and structured documentation. Assist with knowledge-transfer activities related to configuration-management procedures, configuration-control processes, change-management requirements, and release-management practices. Qualifications Required Qualifications & Experience Education & Years of Experience: Bachelor's degree in CS, Information Systems, Engineering, or a related field; 5-10 years (Senior) or 10-15 years (Principal) of dedicated Configuration Management experience. CM certifications (e.g., CMPIC, ITIL, NDIA) are a strong plus. Domain Exposure (Must meet AT LEAST ONE of the following): DOE / National Labs: Direct experience within the Department of Energy (DOE), NNSA, or National Laboratories (e.g., Sandia, Los Alamos, Lawrence Livermore, Oak Ridge, Idaho National Lab). Broader Federal / Defense / Aerospace: Experience within complex DoD branches (Army, Navy, Air Force, Space Force), NASA, DHS, DOT, or major defense prime contractors. Strictly Regulated Commercial Industries: Experience managing configuration in heavily audited, highly regulated sectors such as commercial nuclear power, medical devices (FDA-regulated), automotive (ISO 26262), semiconductor manufacturing, or commercial aviation (FAA-regulated). Technical/Tooling Context (Must meet AT LEAST ONE of the following): PTC Ecosystem: Experience supporting environments using PTC products (Windchill, PDMLink, CodeBeamer, Creo). Alternative Enterprise PLM / CAD Suites: Experience managing CM baselines for other major PLM or CAD data management platforms, such as Siemens Teamcenter, Dassault Systèmes (Enovia, 3DEXPERIENCE, SolidWorks PDM), Autodesk Fusion Lifecycle/Vault, or Aras Innovator. Enterprise Software / ALM / DevOps Pipelines: Experience establishing CM controls using mainstream Application Lifecycle Management (ALM) or DevOps toolchains, such as Azure DevOps, Jira/Confluence, Git, GitLab, Jenkins, ServiceNow, or IBM Rational/DOORS. Core Competency: Proven ability to lead Change Control Boards (CCBs), establish Configuration Management Plans (CMPs), enforce traceability across software or hardware life cycles, and maintain audit readiness for complex enterprise applications. Hands-on software development or CAD drafting is not required. Demonstrated ability to coordinate configuration-management activities across multiple technical teams, systems, interfaces, and controlled-release activities. Demonstrated ability to produce clear, complete, and accurate configuration-management documentation, change-control records, baseline records, and audit-support materials. Ability to communicate configuration-management requirements, status, risks, and decisions effectively to technical and non-technical stakeholders. Additional Information All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines.
Job Description Job Description GCyber is seeking a Release Train Engineer, to help support a mission-focused federal IT modernization effort that is building and integrating secure digital capabilities in a classified environment. The program uses an Agile delivery model and a technology environment centered on ServiceNow, Elastic, AWS, Red Hat, and supporting integration technologies such as Kafka. The Release Train Engineer will enable effective Program Increment execution across the Agile Release Train, optimize flow, manage cross-team risks and dependencies, and ensure consistent delivery of customer value. As the Release Train Engineer, you will, Lead Agile Release Train events and Lean-Agile practices, including PI planning, pre- and post-PI activities, system demonstrations, Inspect and Adapt, and Scrum of Scrums. Coordinate software, architecture, test, security, deployment, and release schedules across teams. Consolidate team PI objectives and maintain program-level objectives, dependencies, risks, and commitments. Track feature and capability execution using useful Agile and DevOps metrics and communicate progress, risks, testing, deployment status, and release readiness. Coach Scrum Masters, Product Owners, teams, and leaders in SAFe, flow, relentless improvement, and effective decision-making. Identify and escalate program impediments and coordinate mitigation of critical dependencies, bottlenecks, resource constraints, and integration risks. Partner with program management, architecture, configuration management, test, cybersecurity, and operations to align delivery and readiness. Understand the integrated system architecture sufficiently to identify technical risk and explain tradeoffs to customer and leadership stakeholders. Minimum Qualifications and Requirements Active TS/SCI security clearance Ability to obtain and maintain any additional customer suitability approvals required for the position. DoD 8570/8140 certification (i.e., Security+, CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP) Early-stage flexibility with partial telework during initial development phases Full-time on-site presence at secure facility in Washington, DC will be required as the program matures Strong written and verbal communication skills and the ability to work effectively across technical, operational, security, and customer teams. Bachelor's degree in a related discipline Eight to twelve years of relevant experience Experience leading or supporting Agile software delivery as a Release Train Engineer, senior Scrum Master, program delivery lead, or comparable role. Experience facilitating large planning events, managing cross-team dependencies, briefing leaders and customers, and using Jira or comparable Agile tools. Preferred Qualifications SAFe Release Train Engineer certification or comparable SAFe leadership credential. Experience with ServiceNow administration or configuration, ServiceNow ATF, ITIL, AWS, Jira, Confluence, DevSecOps, and classified federal programs. Experience using flow, predictability, quality, and outcome metrics to improve ART performance. Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: 26 Days of Paid Leave + Annual PTO Increase An extra day of paid leave for every year of employment with GCyber Paid Parental Leave Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave 401(k) Matching 100% Company-funded Disability Insurance 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members Training and Professional Development Plans Commuter Benefits Plan Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. Powered by JazzHR RgOetSAW9x
09/26/2026
Full time
Job Description Job Description GCyber is seeking a Release Train Engineer, to help support a mission-focused federal IT modernization effort that is building and integrating secure digital capabilities in a classified environment. The program uses an Agile delivery model and a technology environment centered on ServiceNow, Elastic, AWS, Red Hat, and supporting integration technologies such as Kafka. The Release Train Engineer will enable effective Program Increment execution across the Agile Release Train, optimize flow, manage cross-team risks and dependencies, and ensure consistent delivery of customer value. As the Release Train Engineer, you will, Lead Agile Release Train events and Lean-Agile practices, including PI planning, pre- and post-PI activities, system demonstrations, Inspect and Adapt, and Scrum of Scrums. Coordinate software, architecture, test, security, deployment, and release schedules across teams. Consolidate team PI objectives and maintain program-level objectives, dependencies, risks, and commitments. Track feature and capability execution using useful Agile and DevOps metrics and communicate progress, risks, testing, deployment status, and release readiness. Coach Scrum Masters, Product Owners, teams, and leaders in SAFe, flow, relentless improvement, and effective decision-making. Identify and escalate program impediments and coordinate mitigation of critical dependencies, bottlenecks, resource constraints, and integration risks. Partner with program management, architecture, configuration management, test, cybersecurity, and operations to align delivery and readiness. Understand the integrated system architecture sufficiently to identify technical risk and explain tradeoffs to customer and leadership stakeholders. Minimum Qualifications and Requirements Active TS/SCI security clearance Ability to obtain and maintain any additional customer suitability approvals required for the position. DoD 8570/8140 certification (i.e., Security+, CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP) Early-stage flexibility with partial telework during initial development phases Full-time on-site presence at secure facility in Washington, DC will be required as the program matures Strong written and verbal communication skills and the ability to work effectively across technical, operational, security, and customer teams. Bachelor's degree in a related discipline Eight to twelve years of relevant experience Experience leading or supporting Agile software delivery as a Release Train Engineer, senior Scrum Master, program delivery lead, or comparable role. Experience facilitating large planning events, managing cross-team dependencies, briefing leaders and customers, and using Jira or comparable Agile tools. Preferred Qualifications SAFe Release Train Engineer certification or comparable SAFe leadership credential. Experience with ServiceNow administration or configuration, ServiceNow ATF, ITIL, AWS, Jira, Confluence, DevSecOps, and classified federal programs. Experience using flow, predictability, quality, and outcome metrics to improve ART performance. Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: 26 Days of Paid Leave + Annual PTO Increase An extra day of paid leave for every year of employment with GCyber Paid Parental Leave Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave 401(k) Matching 100% Company-funded Disability Insurance 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members Training and Professional Development Plans Commuter Benefits Plan Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. Powered by JazzHR RgOetSAW9x
Job Description Job Description Apply now: Operations Engineer, location is Chicago, IL. The start date is July 27 for this contract position. Job Title: Operations EngineerLocation-Type: Onsite (Chicago, ILType: Part Time (3 days a week: Mon, Tues, Thurs)Start Date Is: July 27Duration: 1 Month Contract (Potential Extension)Compensation Range: $27/hr - $30/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description:Our client is seeking an Operations Engineer to provide onsite desktop and hardware support for a professional services environment. This individual will support end users by troubleshooting hardware issues, configuring new equipment, resolving workstation problems, and delivering exceptional customer service. The ideal candidate has experience supporting executives and professional services users, is highly reliable, and enjoys providing hands-on technical support in an onsite environment. Day-to-Day Responsibilities: Provide Tier 1 and Tier 2 desktop support for end users in the Chicago office. Troubleshoot and resolve hardware issues involving laptops, desktops, monitors, docking stations, keyboards, mice, and related peripherals. Configure and deploy Windows 11 laptops and desktop workstations. Support Office 365 applications and basic end-user software issues. Diagnose and resolve connectivity issues involving docking stations, monitors, Wi-Fi, and workstation peripherals. Replace and install hardware as part of ongoing laptop and monitor refresh initiatives. Receive, prioritize, and complete assigned ServiceNow tickets. Escalate issues appropriately while collaborating with other desktop support administrators. Work directly with the IT Operations Manager to prioritize daily support activities. Deliver exceptional customer service while supporting attorneys, executives, and professional staff. Document work performed and update ServiceNow tickets with accurate resolution details. Maintain a professional, responsive, and customer-focused approach during all user interactions. Minimum Requirements: 3 years of desktop support or IT support experience. Experience supporting users in a professional services environment (law firm, consulting, financial services, accounting, etc.). Strong hands-on hardware support experience with laptops, desktops, monitors, keyboards, mice, docking stations, and peripherals. Experience supporting Windows 11 environments. Experience supporting Microsoft Office 365. Experience working with ServiceNow or a similar ticketing system. Strong troubleshooting skills related to desktop hardware and connectivity issues. Excellent customer service and communication skills. Comfortable supporting attorneys, executives, and other senior-level professionals. Reliable, responsive, and able to work independently. Strong attention to detail and follow-through. Preferred Qualifications: Experience supporting law firms or legal environments. Experience with laptop refresh or hardware deployment projects. Basic networking and Wi-Fi troubleshooting experience. Bachelor's degree. Experience supporting executive leadership. Experience with asset management and hardware inventory.
09/26/2026
Full time
Job Description Job Description Apply now: Operations Engineer, location is Chicago, IL. The start date is July 27 for this contract position. Job Title: Operations EngineerLocation-Type: Onsite (Chicago, ILType: Part Time (3 days a week: Mon, Tues, Thurs)Start Date Is: July 27Duration: 1 Month Contract (Potential Extension)Compensation Range: $27/hr - $30/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description:Our client is seeking an Operations Engineer to provide onsite desktop and hardware support for a professional services environment. This individual will support end users by troubleshooting hardware issues, configuring new equipment, resolving workstation problems, and delivering exceptional customer service. The ideal candidate has experience supporting executives and professional services users, is highly reliable, and enjoys providing hands-on technical support in an onsite environment. Day-to-Day Responsibilities: Provide Tier 1 and Tier 2 desktop support for end users in the Chicago office. Troubleshoot and resolve hardware issues involving laptops, desktops, monitors, docking stations, keyboards, mice, and related peripherals. Configure and deploy Windows 11 laptops and desktop workstations. Support Office 365 applications and basic end-user software issues. Diagnose and resolve connectivity issues involving docking stations, monitors, Wi-Fi, and workstation peripherals. Replace and install hardware as part of ongoing laptop and monitor refresh initiatives. Receive, prioritize, and complete assigned ServiceNow tickets. Escalate issues appropriately while collaborating with other desktop support administrators. Work directly with the IT Operations Manager to prioritize daily support activities. Deliver exceptional customer service while supporting attorneys, executives, and professional staff. Document work performed and update ServiceNow tickets with accurate resolution details. Maintain a professional, responsive, and customer-focused approach during all user interactions. Minimum Requirements: 3 years of desktop support or IT support experience. Experience supporting users in a professional services environment (law firm, consulting, financial services, accounting, etc.). Strong hands-on hardware support experience with laptops, desktops, monitors, keyboards, mice, docking stations, and peripherals. Experience supporting Windows 11 environments. Experience supporting Microsoft Office 365. Experience working with ServiceNow or a similar ticketing system. Strong troubleshooting skills related to desktop hardware and connectivity issues. Excellent customer service and communication skills. Comfortable supporting attorneys, executives, and other senior-level professionals. Reliable, responsive, and able to work independently. Strong attention to detail and follow-through. Preferred Qualifications: Experience supporting law firms or legal environments. Experience with laptop refresh or hardware deployment projects. Basic networking and Wi-Fi troubleshooting experience. Bachelor's degree. Experience supporting executive leadership. Experience with asset management and hardware inventory.