GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/09/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
Job Description Job Description Description: The Dedicated Support Analyst I is a full-time onsite resource assigned to support one of our clients located in Vista, CA . You must be located in or around the San Diego area currently. Working within a small team of other onsite dedicated technicians, the Dedicated Support Analyst I is responsible for maintaining and supporting the clients IT environment and end users. The Dedicated Support Analyst I is the primary contact for the client and ensures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the client's environment with the desired goal of resolving reactive requests as efficiently as possible. To be successful in this position you must be an excellent communicator who can troubleshoot and investigate problems, prioritize escalations, and partner with people of varying technical backgrounds to deliver outstanding support and service. Efficient resolution of reactive outages with an excellent user experience is the primary objective of the Dedicated Support Analyst I. ROLES AND RESPONSIBILITES (Include the following but are not limited to) Provides technical assistance and a best-in-class experience for all IT requests raised by Client. Provides phone support and call routing as necessary. Assists onsite at various client locations around San Diego County as needed. Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management/training, printer configurations, remote connectivity hardware/software support, password resets, M365 management. Diagnose and troubleshoot network related challenges ranging from Wi-Fi challenges to network outages. Coordinates appointments and onsites with end users as needed Documents time and interactions with end users using centrexIT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with client, and updating and closing tickets adhering to defined Service Level Goals (SLG's). Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner Identifies Net New Revenue Executes recommended fixes, updates, or change controls where appropriate. Follows best practices as defined by vendor, manufacturer, or centrexIT defined processes. Process and Work Instruction creation, approval, testing, and adherence Turning "tribal knowledge" into a repeatable audit ready process for consistent execution of IT operations Works directly with vendors to resolve issues and manage 3rd party applications. Identifies and declares breakdowns within systems and processes. Communicate openly and authentically with internal team and client to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience. Ensures safety and security of client and their data in accordance with required policies and procedures. Attends company, department and individual meetings and trainings as required. Responsible for reporting on defined KPI's, metrics and goals. Develops and maintains excellent client relationships. Onsite provisioning and deployment of new computers as well as the reprovision of existing computers. Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's. Communicates with client as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages, and following up as necessary Respond promptly and professionally with client and fellow team members, keeping commitments or resetting expectations when necessary. Required to be in the On-Call Rotation in support of 24/7 client emergencies Performs other duties as assigned. STANDARDS FOR SUCCESS Accounts for 100% of time worked by documenting in centrexIT PSA Maintains 98% client satisfaction rating Follows up daily with client on each ticket they are assigned to Enters notes and time in centrexIT PSA no later than 24 hours after scheduled onsite Resolves and closes all assigned tickets within 7 days Responds to all assigned tickets within SLG standards Is on time and ready to work at the beginning of shift Always maintains a professional appearance Embodies centrexIT's core values of "Do IT with C.L.A.S.S." (Care, Leadership, Accountability, Service, and Speed) Requirements: Proficient in information technology regarding both hardware and software Proficient with Microsoft desktop operating systems Windows 8, 10 and 11 Experience with Microsoft server operating systems, specifically Server 2012, 2016, and 2019 Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions. Understanding of file security management, shared drives, network drives, and their security permissions. Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD. Familiarity with Meraki MDM Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs and troubleshooting. Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Team Builder - Balances team and individual responsibilities; works well in team environment. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations. Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client. Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace. Must be flexible, honest, and dependable Live Scan Required EDUCATION AND EXPERIENCE Associate degree (two-year college or technical school) Field of Study: IT or related technical field IT industry certifications specifically Microsoft, Cisco and CompTIA preferred At least 2 years of direct experience in IT industry Experience with an MSP a plus Preferred, experience in network / IT systems and troubleshooting steps Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. centrexIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
11/08/2026
Full time
Job Description Job Description Description: The Dedicated Support Analyst I is a full-time onsite resource assigned to support one of our clients located in Vista, CA . You must be located in or around the San Diego area currently. Working within a small team of other onsite dedicated technicians, the Dedicated Support Analyst I is responsible for maintaining and supporting the clients IT environment and end users. The Dedicated Support Analyst I is the primary contact for the client and ensures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the client's environment with the desired goal of resolving reactive requests as efficiently as possible. To be successful in this position you must be an excellent communicator who can troubleshoot and investigate problems, prioritize escalations, and partner with people of varying technical backgrounds to deliver outstanding support and service. Efficient resolution of reactive outages with an excellent user experience is the primary objective of the Dedicated Support Analyst I. ROLES AND RESPONSIBILITES (Include the following but are not limited to) Provides technical assistance and a best-in-class experience for all IT requests raised by Client. Provides phone support and call routing as necessary. Assists onsite at various client locations around San Diego County as needed. Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management/training, printer configurations, remote connectivity hardware/software support, password resets, M365 management. Diagnose and troubleshoot network related challenges ranging from Wi-Fi challenges to network outages. Coordinates appointments and onsites with end users as needed Documents time and interactions with end users using centrexIT's PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with client, and updating and closing tickets adhering to defined Service Level Goals (SLG's). Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely manner Identifies Net New Revenue Executes recommended fixes, updates, or change controls where appropriate. Follows best practices as defined by vendor, manufacturer, or centrexIT defined processes. Process and Work Instruction creation, approval, testing, and adherence Turning "tribal knowledge" into a repeatable audit ready process for consistent execution of IT operations Works directly with vendors to resolve issues and manage 3rd party applications. Identifies and declares breakdowns within systems and processes. Communicate openly and authentically with internal team and client to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience. Ensures safety and security of client and their data in accordance with required policies and procedures. Attends company, department and individual meetings and trainings as required. Responsible for reporting on defined KPI's, metrics and goals. Develops and maintains excellent client relationships. Onsite provisioning and deployment of new computers as well as the reprovision of existing computers. Assists, escalates, and consults with other team members as necessary to achieve company defined SLG's. Communicates with client as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages, and following up as necessary Respond promptly and professionally with client and fellow team members, keeping commitments or resetting expectations when necessary. Required to be in the On-Call Rotation in support of 24/7 client emergencies Performs other duties as assigned. STANDARDS FOR SUCCESS Accounts for 100% of time worked by documenting in centrexIT PSA Maintains 98% client satisfaction rating Follows up daily with client on each ticket they are assigned to Enters notes and time in centrexIT PSA no later than 24 hours after scheduled onsite Resolves and closes all assigned tickets within 7 days Responds to all assigned tickets within SLG standards Is on time and ready to work at the beginning of shift Always maintains a professional appearance Embodies centrexIT's core values of "Do IT with C.L.A.S.S." (Care, Leadership, Accountability, Service, and Speed) Requirements: Proficient in information technology regarding both hardware and software Proficient with Microsoft desktop operating systems Windows 8, 10 and 11 Experience with Microsoft server operating systems, specifically Server 2012, 2016, and 2019 Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions. Understanding of file security management, shared drives, network drives, and their security permissions. Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD. Familiarity with Meraki MDM Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs and troubleshooting. Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Team Builder - Balances team and individual responsibilities; works well in team environment. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations. Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client. Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace. Must be flexible, honest, and dependable Live Scan Required EDUCATION AND EXPERIENCE Associate degree (two-year college or technical school) Field of Study: IT or related technical field IT industry certifications specifically Microsoft, Cisco and CompTIA preferred At least 2 years of direct experience in IT industry Experience with an MSP a plus Preferred, experience in network / IT systems and troubleshooting steps Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. centrexIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Experis, a ManpowerGroup company, is seeking a Hardware Technician to support professional, scientific, and technical services clients. In this on-site role, you will install, configure, and maintain desktops, laptops, and peripherals; perform diagnostics, repairs, and component replacements; and support imaging, deployment, and asset tracking. You will resolve hardware incidents, follow security and safety standards, and collaborate with project teams on rollouts and refreshes. Experis offers exposure to cutting-edge technology, Fortune 500 clients, and opportunities for certifications and professional growth. Responsibilities Install, configure, and upgrade desktops, laptops, and peripheral hardware for client environments Perform hardware diagnostics, troubleshooting, and repairs to minimize downtime Support installation and replacement of components such as memory, drives, and network cards Execute imaging, deployment, and asset tagging processes following Experis standards Document work performed, configurations, and inventory updates accurately Collaborate with engineers and project teams on rollouts, migrations, and refresh projects Provide on-site end-user support, addressing hardware-related service tickets Follow security, ESD, and safety procedures when handling devices and infrastructure Coordinate with vendors for hardware returns, warranty service, and parts procurement Contribute to continuous improvement of deployment and support processes Required Skills PC hardware installation Hardware troubleshooting Desktop and laptop repair Peripheral devices setup Device imaging and deployment Operating systems installation Basic networking (TCP/IP, switches, cabling) Ticketing systems (Service Now, Jira, etc.) Inventory and asset management Technical documentation
11/08/2026
Full time
Experis, a ManpowerGroup company, is seeking a Hardware Technician to support professional, scientific, and technical services clients. In this on-site role, you will install, configure, and maintain desktops, laptops, and peripherals; perform diagnostics, repairs, and component replacements; and support imaging, deployment, and asset tracking. You will resolve hardware incidents, follow security and safety standards, and collaborate with project teams on rollouts and refreshes. Experis offers exposure to cutting-edge technology, Fortune 500 clients, and opportunities for certifications and professional growth. Responsibilities Install, configure, and upgrade desktops, laptops, and peripheral hardware for client environments Perform hardware diagnostics, troubleshooting, and repairs to minimize downtime Support installation and replacement of components such as memory, drives, and network cards Execute imaging, deployment, and asset tagging processes following Experis standards Document work performed, configurations, and inventory updates accurately Collaborate with engineers and project teams on rollouts, migrations, and refresh projects Provide on-site end-user support, addressing hardware-related service tickets Follow security, ESD, and safety procedures when handling devices and infrastructure Coordinate with vendors for hardware returns, warranty service, and parts procurement Contribute to continuous improvement of deployment and support processes Required Skills PC hardware installation Hardware troubleshooting Desktop and laptop repair Peripheral devices setup Device imaging and deployment Operating systems installation Basic networking (TCP/IP, switches, cabling) Ticketing systems (Service Now, Jira, etc.) Inventory and asset management Technical documentation
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/08/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
11/08/2026
Full time
GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management
Great Wolf Lodge is seeking an IT Technician to support resort technology systems that keep our family water park and lodge running smoothly. In this guest-focused, team-oriented role, you'll install, configure, and troubleshoot hardware, software, POS systems, and networking devices across the property. You'll respond to help desk tickets, support Wi-Fi and printer issues, and assist with system upgrades and backups. Collaborating closely with operations, you'll help maintain secure, reliable systems so pack members can deliver safe, memorable experiences to every family, every day. Responsibilities Install, configure, and maintain PCs, peripherals, and mobile devices across the resort Support POS, ticketing, and front-desk systems to minimize downtime Respond to and resolve help desk tickets in a timely, guest-focused manner Troubleshoot network connectivity, Wi-Fi, and printer issues Assist with user account management, permissions, and password resets Perform routine system updates, patches, and backups Document incidents, resolutions, and asset inventory accurately Collaborate with operations and attractions teams on technology needs Escalate complex issues to senior IT staff or vendors as needed Follow security, safety, and data protection policies and procedures Required Skills Hardware installation and troubleshooting Windows desktop support Basic networking (TCP/IP, Wi-Fi, switches) Help desk ticketing systems User account and permission management POS system support Printer and peripheral configuration System updates and patching Incident documentation Customer service and communication
11/08/2026
Full time
Great Wolf Lodge is seeking an IT Technician to support resort technology systems that keep our family water park and lodge running smoothly. In this guest-focused, team-oriented role, you'll install, configure, and troubleshoot hardware, software, POS systems, and networking devices across the property. You'll respond to help desk tickets, support Wi-Fi and printer issues, and assist with system upgrades and backups. Collaborating closely with operations, you'll help maintain secure, reliable systems so pack members can deliver safe, memorable experiences to every family, every day. Responsibilities Install, configure, and maintain PCs, peripherals, and mobile devices across the resort Support POS, ticketing, and front-desk systems to minimize downtime Respond to and resolve help desk tickets in a timely, guest-focused manner Troubleshoot network connectivity, Wi-Fi, and printer issues Assist with user account management, permissions, and password resets Perform routine system updates, patches, and backups Document incidents, resolutions, and asset inventory accurately Collaborate with operations and attractions teams on technology needs Escalate complex issues to senior IT staff or vendors as needed Follow security, safety, and data protection policies and procedures Required Skills Hardware installation and troubleshooting Windows desktop support Basic networking (TCP/IP, Wi-Fi, switches) Help desk ticketing systems User account and permission management POS system support Printer and peripheral configuration System updates and patching Incident documentation Customer service and communication
Job Description Job Description Required Qualifications: " The candidate must be located within commuting distance of New York city or willing to relocate to the area as this is an onsite role. " You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. " Can work shifts 7a-4p or 10a-7p local time. " 3 years of IT Support experience with a Financial Services or Brokerage Firm. " Strong organizational skills the ability to effectively manage multiple tasks simultaneously. " Good communication, interpersonal and customer care skills. " Proven ability to work independently with little supervision as well as in a team environment. " Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN. " Industry standard certifications a plus (MCSA, A , Network , CCENT, CCT). " Ability to work well under pressure and tight timescales " Strong organizational and problem-solving skills. Knowledge of Windows operating system, applications and computer hardware. " Experience using ticket management system " Understanding of ITIL service support and delivery disciplines and methodologies " Focus on customer service " Follow client processes and procedures Primary Responsibilities: 1. Actively monitor the ticket queue and managing requests through to completion 2. Housekeeping on IT rooms. Supporting events link annual power down - post desk check outs. 3. Supports hardware decommissioning events. 4. Supports business moves/changes - involvement in early stages 5. Setup and installation of temporary training rooms/office wide events - expos. 6. Supports work from home hardware requests. 7. Manage own workload to ensure that assigned activities are completed within targets define within SLA/OLA 8. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service 9. Perform basic troubleshooting, system upgrades and replacements for employees. 10. Deploy equipment for new hires, refreshers and collect equipment from offboarded employees 11. Install, configure and troubleshoot hardware, including desktops, laptops, and peripherals. 12. Will be required to work outside business hours and participate in additional weekend work 13. Image/re-image computers, configure IP, phones and mobile phones
11/07/2026
Full time
Job Description Job Description Required Qualifications: " The candidate must be located within commuting distance of New York city or willing to relocate to the area as this is an onsite role. " You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. " Can work shifts 7a-4p or 10a-7p local time. " 3 years of IT Support experience with a Financial Services or Brokerage Firm. " Strong organizational skills the ability to effectively manage multiple tasks simultaneously. " Good communication, interpersonal and customer care skills. " Proven ability to work independently with little supervision as well as in a team environment. " Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN. " Industry standard certifications a plus (MCSA, A , Network , CCENT, CCT). " Ability to work well under pressure and tight timescales " Strong organizational and problem-solving skills. Knowledge of Windows operating system, applications and computer hardware. " Experience using ticket management system " Understanding of ITIL service support and delivery disciplines and methodologies " Focus on customer service " Follow client processes and procedures Primary Responsibilities: 1. Actively monitor the ticket queue and managing requests through to completion 2. Housekeeping on IT rooms. Supporting events link annual power down - post desk check outs. 3. Supports hardware decommissioning events. 4. Supports business moves/changes - involvement in early stages 5. Setup and installation of temporary training rooms/office wide events - expos. 6. Supports work from home hardware requests. 7. Manage own workload to ensure that assigned activities are completed within targets define within SLA/OLA 8. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service 9. Perform basic troubleshooting, system upgrades and replacements for employees. 10. Deploy equipment for new hires, refreshers and collect equipment from offboarded employees 11. Install, configure and troubleshoot hardware, including desktops, laptops, and peripherals. 12. Will be required to work outside business hours and participate in additional weekend work 13. Image/re-image computers, configure IP, phones and mobile phones
Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. Job Overview The Senior Software Engineer is a key contributor in developing applications for Opus IVS's cutting-edge products. Collaborating closely with a skilled team, they design, maintain, and enhance solutions across desktop, web, and service-oriented platforms, ensuring code quality through reviews and comprehensive unit tests. They provide effort estimations and contribute to multiple projects simultaneously. Clear communication and documentation are essential aspects of this role, supporting efficient collaboration and the success of our software development initiatives. Duties & Responsibilities: Design, maintain, and continue to develop applications using Python, Django/Flask, and PostgreSQL. Participate in code reviews to maintain quality and promote team unity. Produce unit tests for existing and new code implementations. Provide detailed effort estimations when necessary. Work in a team environment using a SCRUM Agile SDLC and JIRA/Confluence tooling. Participate in an agile development methodology to support many projects and teams simultaneously. Create and maintain documentation for existing and new implementations. Other duties as assigned. Requirements: Skills and Abilities: Customer Focus: Ability to understand and respond to the needs of customers with professionalism and care. Innovation: Ability to generate and apply creative ideas that improve work processes or add value. Collaboration & Teamwork: Ability to build cooperative relationships and contribute to group success. Results Driven: Ability to maintain a strong focus on achieving goals and delivering impactful results. Technical Aptitude: Ability to understand and use specific tools, systems, or technologies relevant to the role. Critical Thinking: Ability to analyze situations, identify problems, and develop practical solutions. Problem Solving: Ability to identify issues, think creatively, and implement effective solutions. Qualifications: Must have a bachelor's degree in Computer Science, Software Engineering, or a related field, with a minimum of seven (7) years of successful professional experience. Strong experience and knowledge in Python, Django, PostgreSQL, and object-oriented design principles. Proficient with Python IDEs and current coding standards and best practices. Experience building and consuming RESTful APIs with Django Demonstrable understanding of Pythonic object-oriented programming and software architecture. Preferred Qualifications: Experience with web service deployment, hosting, and cloud-connected architectures (e.g., IIS, Azure, or AWS). Familiarity with web technologies such as React, JavaScript, TypeScript, or front-end frameworks in a single page application context. WHAT WE OFFER: Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k. Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays. Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Opportunity: to be a part of a fast-growing company working to make the world safer! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. PId11973ec6cb7-3734
11/07/2026
Full time
Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. Job Overview The Senior Software Engineer is a key contributor in developing applications for Opus IVS's cutting-edge products. Collaborating closely with a skilled team, they design, maintain, and enhance solutions across desktop, web, and service-oriented platforms, ensuring code quality through reviews and comprehensive unit tests. They provide effort estimations and contribute to multiple projects simultaneously. Clear communication and documentation are essential aspects of this role, supporting efficient collaboration and the success of our software development initiatives. Duties & Responsibilities: Design, maintain, and continue to develop applications using Python, Django/Flask, and PostgreSQL. Participate in code reviews to maintain quality and promote team unity. Produce unit tests for existing and new code implementations. Provide detailed effort estimations when necessary. Work in a team environment using a SCRUM Agile SDLC and JIRA/Confluence tooling. Participate in an agile development methodology to support many projects and teams simultaneously. Create and maintain documentation for existing and new implementations. Other duties as assigned. Requirements: Skills and Abilities: Customer Focus: Ability to understand and respond to the needs of customers with professionalism and care. Innovation: Ability to generate and apply creative ideas that improve work processes or add value. Collaboration & Teamwork: Ability to build cooperative relationships and contribute to group success. Results Driven: Ability to maintain a strong focus on achieving goals and delivering impactful results. Technical Aptitude: Ability to understand and use specific tools, systems, or technologies relevant to the role. Critical Thinking: Ability to analyze situations, identify problems, and develop practical solutions. Problem Solving: Ability to identify issues, think creatively, and implement effective solutions. Qualifications: Must have a bachelor's degree in Computer Science, Software Engineering, or a related field, with a minimum of seven (7) years of successful professional experience. Strong experience and knowledge in Python, Django, PostgreSQL, and object-oriented design principles. Proficient with Python IDEs and current coding standards and best practices. Experience building and consuming RESTful APIs with Django Demonstrable understanding of Pythonic object-oriented programming and software architecture. Preferred Qualifications: Experience with web service deployment, hosting, and cloud-connected architectures (e.g., IIS, Azure, or AWS). Familiarity with web technologies such as React, JavaScript, TypeScript, or front-end frameworks in a single page application context. WHAT WE OFFER: Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k. Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays. Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Opportunity: to be a part of a fast-growing company working to make the world safer! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. PId11973ec6cb7-3734
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Client Technologies Technician - Advanced Onsite: Columbia, SC About the Job Duration: Long term Contract Position Location: Onsite: Columbia, SC Pay rate: Hourly Overview: Daily duties / responsibilities: Daily Responsibilities Manages Microsoft Endpoint Configuration Management environment, which includes Microsoft Best Practices while deploying software and patch management in accordance with agency and IT Services policy and procedures. Deploys Microsoft Windows operating system and patches, Microsoft Office Suite, and patches as well as other agency software as needed to maintain compliance with licenses and agency policies. Deploys DELL and other hardware patches to production servers, endpoints and hardware accessories as needed to maintain compliance with licenses and agency policies. Provides reports on the status of software deployments, versions, and patch levels for all servers, desktops, laptops, and tablets. Monitors Microsoft AppLocker settings and logs and recommends settings on servers and endpoints. Maintains open communication with Desktop Support Manager and IT Systems concerning Microsoft MECM environment and software deployment needs. Monitors Cloud Management Gateway. Assists with upgrading software on servers and endpoints devices to maintain compliance with vendor software life cycle, hardware life cycle, and schedule upgrades to software. Performs other related duties as required. Monthly Responsibilities Observes and checks on available hardware and software patches from DELL, Microsoft, and Recast for monthly patch management of servers, endpoints, and hardware accessories. Attend Endpoint Technician meeting each month. Required Skills: 3 years of experience with Microsoft Endpoint Configuration Management (MECM). 3 years of experience packaging software for Microsoft Endpoint Configuration Management (MECM) distribution to Windows Client using Bare Metal and Software Center. 3 years of experience with hardware and software patch management using Microsoft Endpoint Configuration Management (MECM) and DELL Client System Inventory Agent. 2 years of experience with Microsoft PowerShell. 1 year of experience with Microsoft Active Directory. 1 years of experience with Microsoft DNS. 1 years of experience with Microsoft DHCP scopes. 1 years of experience with Microsoft Sites and Services. Preferred Skills: 1. Experience with Microsoft AppLocker. 2. Experience with Microsoft Group Policy. 3. Experience with Microsoft Intune. 4. Experience with Microsoft Cloud Management Gateway. 5. Experience with Recast Server and Manage Right Click Tools. Education: Associate s degree or higher. Interview Process In person. A second interview may be requested. Interviews will be scheduled 3 to 4 days after the position closes unless is in emergency operations About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Group Accident/Critical Illness Insurance Life Insurance 401 (K)
11/06/2026
Full time
Job Description Job Description Client Technologies Technician - Advanced Onsite: Columbia, SC About the Job Duration: Long term Contract Position Location: Onsite: Columbia, SC Pay rate: Hourly Overview: Daily duties / responsibilities: Daily Responsibilities Manages Microsoft Endpoint Configuration Management environment, which includes Microsoft Best Practices while deploying software and patch management in accordance with agency and IT Services policy and procedures. Deploys Microsoft Windows operating system and patches, Microsoft Office Suite, and patches as well as other agency software as needed to maintain compliance with licenses and agency policies. Deploys DELL and other hardware patches to production servers, endpoints and hardware accessories as needed to maintain compliance with licenses and agency policies. Provides reports on the status of software deployments, versions, and patch levels for all servers, desktops, laptops, and tablets. Monitors Microsoft AppLocker settings and logs and recommends settings on servers and endpoints. Maintains open communication with Desktop Support Manager and IT Systems concerning Microsoft MECM environment and software deployment needs. Monitors Cloud Management Gateway. Assists with upgrading software on servers and endpoints devices to maintain compliance with vendor software life cycle, hardware life cycle, and schedule upgrades to software. Performs other related duties as required. Monthly Responsibilities Observes and checks on available hardware and software patches from DELL, Microsoft, and Recast for monthly patch management of servers, endpoints, and hardware accessories. Attend Endpoint Technician meeting each month. Required Skills: 3 years of experience with Microsoft Endpoint Configuration Management (MECM). 3 years of experience packaging software for Microsoft Endpoint Configuration Management (MECM) distribution to Windows Client using Bare Metal and Software Center. 3 years of experience with hardware and software patch management using Microsoft Endpoint Configuration Management (MECM) and DELL Client System Inventory Agent. 2 years of experience with Microsoft PowerShell. 1 year of experience with Microsoft Active Directory. 1 years of experience with Microsoft DNS. 1 years of experience with Microsoft DHCP scopes. 1 years of experience with Microsoft Sites and Services. Preferred Skills: 1. Experience with Microsoft AppLocker. 2. Experience with Microsoft Group Policy. 3. Experience with Microsoft Intune. 4. Experience with Microsoft Cloud Management Gateway. 5. Experience with Recast Server and Manage Right Click Tools. Education: Associate s degree or higher. Interview Process In person. A second interview may be requested. Interviews will be scheduled 3 to 4 days after the position closes unless is in emergency operations About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Group Accident/Critical Illness Insurance Life Insurance 401 (K)
Job Description Job Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Newport News, Virginia. Field Technician - PT Position compensation: $15-$20/hr based on experience employment type: part-time Amazing Technologies located in Newport News, Virginia has an immediate opening for a PART-TIME FIELD TECHNICIAN. The Field Technician is responsible for responding in person to established appointments at client locations to provide technical support and service Work hours per week are estimated to vary and the weekly schedule will vary due to demand, projects, seasonal coverage, etc. Occasional evening, weekend hours may be necessary as part of the variable work schedule. This position requires significant travel to client sites in the region. High-level Position Responsibilities for Field Technician: • Respond to customer issues within established service level agreement response time • Provide onsite and remote support • Perform basic tasks associated with work request including but not limited to 1) Desktop configuration, moderate server configuration, switch configuration, light router configuration, 2) Escalations, new equipment installations, 3) Completion and timely submission of related documentation, 4) Wiring skills with a network, telephone wiring experience preferred 66 block, 110 block cross-connects • Respond to related questions and inquiries - via phone and/or email - on incoming and completed work orders • Review alerts, reports and respond to various inquiries related to work performed and/or work order notes, equipment used/needed, equipment inventory (incoming and outgoing) • Basic computer, small office equipment repair • Other duties or tasks assigned by the leadership team and/or oversight manager Qualifications and Desired Skills: • Genuine interest in technology • Ability to handle a wide range of electronic, computer, printer, and small office equipment repairs • Ability to relay technical information to others with little or no technical background • Exceptional customer service and communication skills • Attention to detail, excellent troubleshooting/problem solving, and analytical skills • Ability to work independently and as a member of a team • Committed to meeting established deadlines, following-though, and follow-up • Work experience with ticketing systems and issue documentation/resolution • Knowledge of network monitoring and troubleshooting • Familiarity with telephone solutions and support • New and telephone • Basic experience in a Help Desk or IT support role or environment is helpful • Work experience or familiarity with Microsoft Windows, Active Directory, SharePoint, Linux Starting salary range $15 to $20 an hour commensurate with experience. Position requires the use of a personal vehicle with related expenses reimbursed accordingly by Amazing Technologies. When available, individuals will have access to company vehicles maintained for use in/out of the local office. To be considered for employment, applicants must: 1) Be able to legally work in the United States, 2) Possess a valid U.S. driver's license and a personal vehicle, 3) Successfully complete a background check. Qualified individuals should reply to this posting and include contact information, a resume. Candidates of interest will be contacted by email to schedule an initial telephone discussion. Following the phone discussion, individuals recommended to progress in the interview process will be invited for an office interview with Amazing's leadership team. Company Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Hampton Virginia Company Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Hampton Virginia
11/06/2026
Full time
Job Description Job Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Newport News, Virginia. Field Technician - PT Position compensation: $15-$20/hr based on experience employment type: part-time Amazing Technologies located in Newport News, Virginia has an immediate opening for a PART-TIME FIELD TECHNICIAN. The Field Technician is responsible for responding in person to established appointments at client locations to provide technical support and service Work hours per week are estimated to vary and the weekly schedule will vary due to demand, projects, seasonal coverage, etc. Occasional evening, weekend hours may be necessary as part of the variable work schedule. This position requires significant travel to client sites in the region. High-level Position Responsibilities for Field Technician: • Respond to customer issues within established service level agreement response time • Provide onsite and remote support • Perform basic tasks associated with work request including but not limited to 1) Desktop configuration, moderate server configuration, switch configuration, light router configuration, 2) Escalations, new equipment installations, 3) Completion and timely submission of related documentation, 4) Wiring skills with a network, telephone wiring experience preferred 66 block, 110 block cross-connects • Respond to related questions and inquiries - via phone and/or email - on incoming and completed work orders • Review alerts, reports and respond to various inquiries related to work performed and/or work order notes, equipment used/needed, equipment inventory (incoming and outgoing) • Basic computer, small office equipment repair • Other duties or tasks assigned by the leadership team and/or oversight manager Qualifications and Desired Skills: • Genuine interest in technology • Ability to handle a wide range of electronic, computer, printer, and small office equipment repairs • Ability to relay technical information to others with little or no technical background • Exceptional customer service and communication skills • Attention to detail, excellent troubleshooting/problem solving, and analytical skills • Ability to work independently and as a member of a team • Committed to meeting established deadlines, following-though, and follow-up • Work experience with ticketing systems and issue documentation/resolution • Knowledge of network monitoring and troubleshooting • Familiarity with telephone solutions and support • New and telephone • Basic experience in a Help Desk or IT support role or environment is helpful • Work experience or familiarity with Microsoft Windows, Active Directory, SharePoint, Linux Starting salary range $15 to $20 an hour commensurate with experience. Position requires the use of a personal vehicle with related expenses reimbursed accordingly by Amazing Technologies. When available, individuals will have access to company vehicles maintained for use in/out of the local office. To be considered for employment, applicants must: 1) Be able to legally work in the United States, 2) Possess a valid U.S. driver's license and a personal vehicle, 3) Successfully complete a background check. Qualified individuals should reply to this posting and include contact information, a resume. Candidates of interest will be contacted by email to schedule an initial telephone discussion. Following the phone discussion, individuals recommended to progress in the interview process will be invited for an office interview with Amazing's leadership team. Company Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Hampton Virginia Company Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Hampton Virginia
Job Description Job Description Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies' core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs. In this hands-on role, you provide responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily operations within Infrastructure & Site Operations. You will resolve user issues, deploy and maintain devices, support Microsoft 365 environments, and keep assets and documentation accurate to ensure secure, standardized technology services for a fast-moving aerospace/defense organization. This position reports to the Director of IT. Responsibilities Triages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk-up, and remote support; documents clearly and contributes to the knowledge base. Supports user issues across Windows, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), browsers, printers, virtual private network (VPN), passwords, access, and business applications with a professional, helpful approach. Images, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health. Provides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, OneDrive sync, and SharePoint access; escalates complex access, compliance, or configuration issues. Delivers hands-on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop-floor workstations, and network-connected devices; performs basic troubleshooting for local connectivity, Wi Fi, cabling, phones, and end user access; supports onboarding of acquired/new sites and rapidly escalates site-impacting incidents. Maintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization ; supports audits and reconciliation. Follows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes-Oxley (SOX), audit, and cybersecurity readiness. Identifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control. Required Qualifications High school diploma or equivalent. 1-3 years of experience in information technology (IT) help desk, desktop, or field support. Working knowledge of Windows 10/11 and Microsoft 365. Basic networking knowledge: Wi Fi, Ethernet, virtual private network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol (IP). Experience with ticketing systems and clear documentation. Strong customer service with the ability to follow procedures and escalate appropriately. Ability to manage multiple priorities. Preferred Qualifications Associate degree or technical coursework. Experience in aerospace, defense, manufacturing, or regulated environments. Experience with Microsoft 365 GCC High. Exposure to Active Directory, Microsoft Entra ID/Azure Active Directory (Azure AD), Microsoft Intune, Autopilot, Microsoft System Center Configuration Manager (SCCM), and Microsoft Defender for Endpoint. Experience with conference rooms/Teams Rooms and printer/scanner/badge/label devices. Familiarity with National Institute of Standards and Technology (NIST) Special Publication , Defense Federal Acquisition Regulation Supplement (DFARS), Controlled Unclassified Information (CUI), and Sarbanes-Oxley (SOX). Certifications such as Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft, and Information Technology Infrastructure Library (ITIL) Foundation. Experience with Information Technology Service Management (ITSM) tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk. Physical Requirements Ability to lift and move IT equipment as needed. The essential functions of this position must be performed with or without reasonable accommodation. Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off Health Savings Account (HSA) with company contribution Flexible Spending Accounts (FSA) Company paid life and AD&D insurance Short and long term disability coverage Tuition reimbursement Karman Space and Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
11/06/2026
Full time
Job Description Job Description Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies' core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs. In this hands-on role, you provide responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily operations within Infrastructure & Site Operations. You will resolve user issues, deploy and maintain devices, support Microsoft 365 environments, and keep assets and documentation accurate to ensure secure, standardized technology services for a fast-moving aerospace/defense organization. This position reports to the Director of IT. Responsibilities Triages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk-up, and remote support; documents clearly and contributes to the knowledge base. Supports user issues across Windows, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), browsers, printers, virtual private network (VPN), passwords, access, and business applications with a professional, helpful approach. Images, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health. Provides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, OneDrive sync, and SharePoint access; escalates complex access, compliance, or configuration issues. Delivers hands-on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop-floor workstations, and network-connected devices; performs basic troubleshooting for local connectivity, Wi Fi, cabling, phones, and end user access; supports onboarding of acquired/new sites and rapidly escalates site-impacting incidents. Maintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization ; supports audits and reconciliation. Follows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes-Oxley (SOX), audit, and cybersecurity readiness. Identifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control. Required Qualifications High school diploma or equivalent. 1-3 years of experience in information technology (IT) help desk, desktop, or field support. Working knowledge of Windows 10/11 and Microsoft 365. Basic networking knowledge: Wi Fi, Ethernet, virtual private network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol (IP). Experience with ticketing systems and clear documentation. Strong customer service with the ability to follow procedures and escalate appropriately. Ability to manage multiple priorities. Preferred Qualifications Associate degree or technical coursework. Experience in aerospace, defense, manufacturing, or regulated environments. Experience with Microsoft 365 GCC High. Exposure to Active Directory, Microsoft Entra ID/Azure Active Directory (Azure AD), Microsoft Intune, Autopilot, Microsoft System Center Configuration Manager (SCCM), and Microsoft Defender for Endpoint. Experience with conference rooms/Teams Rooms and printer/scanner/badge/label devices. Familiarity with National Institute of Standards and Technology (NIST) Special Publication , Defense Federal Acquisition Regulation Supplement (DFARS), Controlled Unclassified Information (CUI), and Sarbanes-Oxley (SOX). Certifications such as Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft, and Information Technology Infrastructure Library (ITIL) Foundation. Experience with Information Technology Service Management (ITSM) tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk. Physical Requirements Ability to lift and move IT equipment as needed. The essential functions of this position must be performed with or without reasonable accommodation. Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off Health Savings Account (HSA) with company contribution Flexible Spending Accounts (FSA) Company paid life and AD&D insurance Short and long term disability coverage Tuition reimbursement Karman Space and Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
Job Description Job Description Job Title: Field Technician ll Location: Columbus OH Duration: Fulltime role Shift timings: M-F 8-5 Position Overview We are seeking a Core Field Technician Level 2 to provide hands-on technical support at customer locations. This is a 100% field-based position requiring strong technical troubleshooting skills, excellent customer service, and a professional, approachable personality. Key Responsibilities Perform onsite break/fix, installation, maintenance, upgrades, and troubleshooting of IT and network equipment. Install, configure, troubleshoot, and maintain POS machines and related equipment . Troubleshoot and support firewalls, routers, and network switches . Perform hardware replacements, equipment upgrades, and general infrastructure support. Diagnose and resolve connectivity, hardware, and network-related issues. Perform basic network cabling and connectivity troubleshooting as required. Follow customer procedures, document work performed and provide clear completion notes. Communicate professionally with customers, site contacts, and technical teams. Travel to various customer locations and work independently in a field environment. Required Qualifications Level 2 field technician experience with strong hands-on troubleshooting skills. Experience with break/fix, installations, maintenance, and equipment upgrades . Experience troubleshooting POS equipment . Working knowledge of firewalls, routers, and switches . Strong customer service and communication skills. Pleasant, professional, and customer-friendly personality. Ability to work independently and manage onsite assignments effectively. Willingness and ability to work in a 100% field-based role . Preferred Qualifications Previous experience supporting telecommunications clients is a strong plus. Experience with network cabling, patching, and connectivity troubleshooting . Experience working with enterprise network infrastructure. Experience supporting multiple customer sites or distributed environments. Ideal Candidate The ideal candidate is a technically strong Core Field Technician Level 2 who is comfortable working directly with customers, troubleshooting issues onsite, and handling a variety of hardware, POS, and network-related assignments. A professional demeanor, pleasing personality, and strong people skills are essential for success in this role. Travel & Mobility Requirements This is a 100% field-based position requiring extensive daily travel. Must be willing and able to travel up to 100 miles per day to customer sites. Must be flexible to travel and stay overnight in a nearby state when required based on project needs. Must have reliable transportation and a valid driver's license. Candidates should be comfortable working across multiple customer locations and adapting to changing schedules and site requirements.
11/06/2026
Full time
Job Description Job Description Job Title: Field Technician ll Location: Columbus OH Duration: Fulltime role Shift timings: M-F 8-5 Position Overview We are seeking a Core Field Technician Level 2 to provide hands-on technical support at customer locations. This is a 100% field-based position requiring strong technical troubleshooting skills, excellent customer service, and a professional, approachable personality. Key Responsibilities Perform onsite break/fix, installation, maintenance, upgrades, and troubleshooting of IT and network equipment. Install, configure, troubleshoot, and maintain POS machines and related equipment . Troubleshoot and support firewalls, routers, and network switches . Perform hardware replacements, equipment upgrades, and general infrastructure support. Diagnose and resolve connectivity, hardware, and network-related issues. Perform basic network cabling and connectivity troubleshooting as required. Follow customer procedures, document work performed and provide clear completion notes. Communicate professionally with customers, site contacts, and technical teams. Travel to various customer locations and work independently in a field environment. Required Qualifications Level 2 field technician experience with strong hands-on troubleshooting skills. Experience with break/fix, installations, maintenance, and equipment upgrades . Experience troubleshooting POS equipment . Working knowledge of firewalls, routers, and switches . Strong customer service and communication skills. Pleasant, professional, and customer-friendly personality. Ability to work independently and manage onsite assignments effectively. Willingness and ability to work in a 100% field-based role . Preferred Qualifications Previous experience supporting telecommunications clients is a strong plus. Experience with network cabling, patching, and connectivity troubleshooting . Experience working with enterprise network infrastructure. Experience supporting multiple customer sites or distributed environments. Ideal Candidate The ideal candidate is a technically strong Core Field Technician Level 2 who is comfortable working directly with customers, troubleshooting issues onsite, and handling a variety of hardware, POS, and network-related assignments. A professional demeanor, pleasing personality, and strong people skills are essential for success in this role. Travel & Mobility Requirements This is a 100% field-based position requiring extensive daily travel. Must be willing and able to travel up to 100 miles per day to customer sites. Must be flexible to travel and stay overnight in a nearby state when required based on project needs. Must have reliable transportation and a valid driver's license. Candidates should be comfortable working across multiple customer locations and adapting to changing schedules and site requirements.
Job Description Job Description Company Overview If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The Sr. IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Sr. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Sr. IT Technician Responsibilities: Resolve majority of escalated tickets Must be able to independently setup and troubleshoot Windows Servers and firewalls Must be able to independently troubleshoot network issues Maintain updated knowledge of cybersecurity Establishing good relationships with all departments and colleagues. Sr. IT Technician Requirements: College diploma/ degree in the field of Computer Science 5 years experience at a MSP (Managed Service Provider) Experience with desktop and server operating systems including Windows 10/11, Server 2019/2021, and Mac OS Excellent communication and comprehension skills Valid Driver License, vehicle and ability to drive to customer locations when required. CompTIA Server+, Network+ or MCSE
11/06/2026
Full time
Job Description Job Description Company Overview If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The Sr. IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Sr. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Sr. IT Technician Responsibilities: Resolve majority of escalated tickets Must be able to independently setup and troubleshoot Windows Servers and firewalls Must be able to independently troubleshoot network issues Maintain updated knowledge of cybersecurity Establishing good relationships with all departments and colleagues. Sr. IT Technician Requirements: College diploma/ degree in the field of Computer Science 5 years experience at a MSP (Managed Service Provider) Experience with desktop and server operating systems including Windows 10/11, Server 2019/2021, and Mac OS Excellent communication and comprehension skills Valid Driver License, vehicle and ability to drive to customer locations when required. CompTIA Server+, Network+ or MCSE
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
11/06/2026
Full time
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
11/06/2026
Full time
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
11/06/2026
Full time
Job Description Job Description Dell Laptop/PC - Hardware Field Service Engineer You must complete the Dell Certifications prior to being assigned work. The Opportunity The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on Dell (OEM) products. This is hardware warranty replacements and includes laptops, desktops and servers. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops as well as server hardware replacements is required. Responsibilities and Technical Skill Requirements Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines Typically requires technical school certification or equivalent and 1-2 years of relevant experience Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required Prior hands on experience replacing server hardware is required Availability and Other Requirements Availability requirement is 8am-6pm, Monday-Friday Some territories, on occasion, will require evening and weekend availability Work orders are assigned daily and need to be completed by the required SLA which is either next business day or same day based on the product Valid driver's license Reliable transportation with valid registration and adequate insurance Must own a basic repair tool kit including anti-static mat and wrist strap Computer and internet to complete online training, smartphone and printer All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers F2OnSite supports and adheres to all state laws regarding background checks Manufacturer Warranty Certification Requirements Manufacturer Warranty Certifications provided at no cost if the technician is not already certified Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders The training is completed online with 24/7 access Next Steps - Complete our Technical Assessment Complete Technical Assessment that will be sent to you directly after you complete your application. The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete. Once your assessment is received, it will be reviewed. Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model. About F2OnSite F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers. Our tag line of "Relax, we got this!" isn't just marketing: it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success. F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
