This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
11/10/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
About the Job: At Northwestern Mutual, our cybersecurity team is focused on protecting our clients, advisors, and business platforms through innovative detection and automation capabilities. As a Detection & Automation Engineer III, you will play a key role in enhancing our ability to identify, investigate, and respond to cybersecurity threats across cloud, identity, endpoint, database, and application environments. This position blends DevOps, detection engineering, SIEM administration, telemetry engineering, and data integration to improve security visibility and strengthen our threat detection program. You'll work closely with cybersecurity, infrastructure, cloud, and application teams to build scalable detection capabilities, onboard critical security telemetry, and drive continuous improvements across our security operations ecosystem. What You'll Do: Design, develop, test, and maintain advanced threat detections across a variety of security platforms and data sources. Enhance detection coverage by identifying telemetry gaps and partnering with stakeholders to improve visibility across the environment. Administer and optimize Splunk Enterprise Security, including ES frameworks, data models, reporting, dashboards, and search performance. Troubleshoot and resolve security data ingestion, field extraction, parsing, normalization, and performance issues. Partner with technology teams to onboard new security data sources and validate telemetry quality. Develop and maintain security logging standards, monitoring controls, and data quality processes. Design monitoring capabilities for enterprise databases and business-critical applications, focusing on privileged access, authentication activity, anomalous behavior, and sensitive data access. Contribute to Detection-as-Code initiatives through version control, automated testing, CI/CD pipelines, and reusable detection frameworks. Track and improve key metrics including detection coverage, alert fidelity, telemetry health, and operational effectiveness. Drive continuous improvement efforts that reduce false positives, improve detection accuracy, and streamline security operations. Provide technical leadership, mentor junior engineers, and contribute to architectural and engineering best practices. What You'll Bring to the Role: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. 2+ years of experience in cybersecurity, detection engineering, security operations, SIEM engineering, or related disciplines. Hands-on experience developing and maintaining threat detections within Splunk Enterprise Security or comparable SIEM platforms. Strong understanding of security monitoring, log management, telemetry engineering, and threat detection methodologies. Experience working with cloud platforms, identity systems, endpoint security technologies, applications, databases, and enterprise infrastructure. Knowledge of security frameworks, including MITRE ATT&CK, and their application to threat detection strategies. Experience onboarding, normalizing, and validating security data from multiple sources. Familiarity with scripting or automation technologies such as Python, PowerShell, or similar languages. Experience with source control platforms, automated testing, and CI/CD pipelines. Strong troubleshooting, analytical, and problem-solving skills with the ability to identify complex security issues and implement scalable solutions. Excellent communication and collaboration skills with the ability to work effectively across technical and business teams. Preferred Qualifications Experience with Splunk Enterprise and/or Cribl Stream. Experience supporting cybersecurity monitoring and logging requirements within regulated environments. Background in database administration, enterprise data engineering, or large-scale telemetry architectures. Experience implementing Detection-as-Code methodologies and security automation solutions. Knowledge of audit logging standards, security monitoring controls, and modern security observability practices. Relevant industry certifications such as Splunk Core Certified Power User, Splunk Enterprise Certified Administrator, GIAC, CISSP, GCIA, GCIH, or equivalent. Compensation Range: Pay Range - Start: $108,160.00 Pay Range - End: $162,240.00 Geographic Specific Pay Structure: Structure 110: $118,960.00 USD - $178,440.00 USD Structure 115: $124,400.00 USD - $186,600.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Security Logging & Monitoring (NM), Risk Management (NM), Cloud Security (NM), Threat Awareness (NM), Cloud & IT Infrastructure (NM), Application Performance Management (NM), Detection Engineering (NM), Cross Functional Partnering & Planning (NM), Professional Curiosity (NM) - Advanced (Inactive), Customer Centricity (NM), Coaching & Mentoring (NM), Engineering Expertise & Practices (NM), Security Practices (NM), Technology R&D (NM), Triage (NM), Analytical Thinking (NM), Software Development (NM), Attack Method Countermeasures (NM), Strategic Thinking (NM), Adaptive Communication (NM), Scripting & Integration (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/10/2026
Full time
About the Job: At Northwestern Mutual, our cybersecurity team is focused on protecting our clients, advisors, and business platforms through innovative detection and automation capabilities. As a Detection & Automation Engineer III, you will play a key role in enhancing our ability to identify, investigate, and respond to cybersecurity threats across cloud, identity, endpoint, database, and application environments. This position blends DevOps, detection engineering, SIEM administration, telemetry engineering, and data integration to improve security visibility and strengthen our threat detection program. You'll work closely with cybersecurity, infrastructure, cloud, and application teams to build scalable detection capabilities, onboard critical security telemetry, and drive continuous improvements across our security operations ecosystem. What You'll Do: Design, develop, test, and maintain advanced threat detections across a variety of security platforms and data sources. Enhance detection coverage by identifying telemetry gaps and partnering with stakeholders to improve visibility across the environment. Administer and optimize Splunk Enterprise Security, including ES frameworks, data models, reporting, dashboards, and search performance. Troubleshoot and resolve security data ingestion, field extraction, parsing, normalization, and performance issues. Partner with technology teams to onboard new security data sources and validate telemetry quality. Develop and maintain security logging standards, monitoring controls, and data quality processes. Design monitoring capabilities for enterprise databases and business-critical applications, focusing on privileged access, authentication activity, anomalous behavior, and sensitive data access. Contribute to Detection-as-Code initiatives through version control, automated testing, CI/CD pipelines, and reusable detection frameworks. Track and improve key metrics including detection coverage, alert fidelity, telemetry health, and operational effectiveness. Drive continuous improvement efforts that reduce false positives, improve detection accuracy, and streamline security operations. Provide technical leadership, mentor junior engineers, and contribute to architectural and engineering best practices. What You'll Bring to the Role: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. 2+ years of experience in cybersecurity, detection engineering, security operations, SIEM engineering, or related disciplines. Hands-on experience developing and maintaining threat detections within Splunk Enterprise Security or comparable SIEM platforms. Strong understanding of security monitoring, log management, telemetry engineering, and threat detection methodologies. Experience working with cloud platforms, identity systems, endpoint security technologies, applications, databases, and enterprise infrastructure. Knowledge of security frameworks, including MITRE ATT&CK, and their application to threat detection strategies. Experience onboarding, normalizing, and validating security data from multiple sources. Familiarity with scripting or automation technologies such as Python, PowerShell, or similar languages. Experience with source control platforms, automated testing, and CI/CD pipelines. Strong troubleshooting, analytical, and problem-solving skills with the ability to identify complex security issues and implement scalable solutions. Excellent communication and collaboration skills with the ability to work effectively across technical and business teams. Preferred Qualifications Experience with Splunk Enterprise and/or Cribl Stream. Experience supporting cybersecurity monitoring and logging requirements within regulated environments. Background in database administration, enterprise data engineering, or large-scale telemetry architectures. Experience implementing Detection-as-Code methodologies and security automation solutions. Knowledge of audit logging standards, security monitoring controls, and modern security observability practices. Relevant industry certifications such as Splunk Core Certified Power User, Splunk Enterprise Certified Administrator, GIAC, CISSP, GCIA, GCIH, or equivalent. Compensation Range: Pay Range - Start: $108,160.00 Pay Range - End: $162,240.00 Geographic Specific Pay Structure: Structure 110: $118,960.00 USD - $178,440.00 USD Structure 115: $124,400.00 USD - $186,600.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Security Logging & Monitoring (NM), Risk Management (NM), Cloud Security (NM), Threat Awareness (NM), Cloud & IT Infrastructure (NM), Application Performance Management (NM), Detection Engineering (NM), Cross Functional Partnering & Planning (NM), Professional Curiosity (NM) - Advanced (Inactive), Customer Centricity (NM), Coaching & Mentoring (NM), Engineering Expertise & Practices (NM), Security Practices (NM), Technology R&D (NM), Triage (NM), Analytical Thinking (NM), Software Development (NM), Attack Method Countermeasures (NM), Strategic Thinking (NM), Adaptive Communication (NM), Scripting & Integration (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: ?Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/10/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: ?Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support. Responsibilities Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery. Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment. User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions. Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination. Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated. Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality. Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership. Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes. Demonstrated experience with project management, software release lifecycles, system upgrades, and production support. Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing. Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation. Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership. Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment. Highly organized, accountable, and able to manage multiple workstreams through completion. Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks. Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support. Adaptable and composed during deployments, production issues, and changing project priorities. Benefits After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including: Fantastic medical, dental, and vision insurance Twice annual employer HSA contributions, covering 50% of the HDHP plan's annual deductible! Company provided Basic Life and AD&D Company paid Short-Term and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to a 6% employer-match WOW! (100% fully vested after 3 years) 10+ paid holidays Fully Paid half day Summer Fridays Generous paid vacation and sick time Annual Paid Volunteer Day Annual Tuition Reimbursement Annual Health and Wellness Reimbursement Lots of fun company events 60 day waiting period 90 day waiting period Who We Are Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit Cobalt Benefits Group is an Equal Employment Opportunity employer. Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires. Compensation details: 00 Yearly Salary PIb57-0331
11/10/2026
Full time
Job Description Job Description The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support. Responsibilities Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery. Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment. User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions. Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination. Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated. Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality. Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership. Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes. Demonstrated experience with project management, software release lifecycles, system upgrades, and production support. Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing. Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation. Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership. Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment. Highly organized, accountable, and able to manage multiple workstreams through completion. Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks. Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support. Adaptable and composed during deployments, production issues, and changing project priorities. Benefits After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including: Fantastic medical, dental, and vision insurance Twice annual employer HSA contributions, covering 50% of the HDHP plan's annual deductible! Company provided Basic Life and AD&D Company paid Short-Term and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to a 6% employer-match WOW! (100% fully vested after 3 years) 10+ paid holidays Fully Paid half day Summer Fridays Generous paid vacation and sick time Annual Paid Volunteer Day Annual Tuition Reimbursement Annual Health and Wellness Reimbursement Lots of fun company events 60 day waiting period 90 day waiting period Who We Are Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit Cobalt Benefits Group is an Equal Employment Opportunity employer. Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires. Compensation details: 00 Yearly Salary PIb57-0331
Job Description Job Description Job Title: Hardware Engineer III Location: Alexandria, Virginia Type: Direct Hire Compensation: $ 150,000 Hours: 40.0 Security Clearance: Top Secret Required - SCI eligible Responsibilities Provide web development, security administration, and IT services to implement JDS activities associated with analytic support to future force planning and capabilities. Maintain and expand JDS and AWG website development. Manage and participate in Department-level studies, warfighting, and analysis. Maintain and expand IT infrastructure and systems. Support security and facility management. Design and implement IT infrastructure requirements to support SCI and SAP projects and ensure continuity of operations. Act as Network Administrator for classified and unclassified networks. Work with hardware vendors to support business operations. Work with the DoD software approval process. Support Risk Management Framework activities. Perform Nessus System security scanning procedures. Lead the management of DoD systems, networks, and IT infrastructure configuration. Requirements Bachelor's degree in computer science, information technology, or hardware development-related field. Eight (8) years of demonstrated experience in management of DoD systems, networks, and IT infrastructure configuration. Designing and implementing IT infrastructure requirements to support SCI and SAP projects and ensure continuity of operations. Acting as Network Administrator for classified and unclassified networks. Working with hardware vendors to support business operations. Working with the DoD software approval process, Risk Management Framework, and Nessus System security scanning procedures. A minimum one (1) year of demonstrated ability leading the management of DoD systems, networks, and IT infrastructure configuration. System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
11/10/2026
Full time
Job Description Job Description Job Title: Hardware Engineer III Location: Alexandria, Virginia Type: Direct Hire Compensation: $ 150,000 Hours: 40.0 Security Clearance: Top Secret Required - SCI eligible Responsibilities Provide web development, security administration, and IT services to implement JDS activities associated with analytic support to future force planning and capabilities. Maintain and expand JDS and AWG website development. Manage and participate in Department-level studies, warfighting, and analysis. Maintain and expand IT infrastructure and systems. Support security and facility management. Design and implement IT infrastructure requirements to support SCI and SAP projects and ensure continuity of operations. Act as Network Administrator for classified and unclassified networks. Work with hardware vendors to support business operations. Work with the DoD software approval process. Support Risk Management Framework activities. Perform Nessus System security scanning procedures. Lead the management of DoD systems, networks, and IT infrastructure configuration. Requirements Bachelor's degree in computer science, information technology, or hardware development-related field. Eight (8) years of demonstrated experience in management of DoD systems, networks, and IT infrastructure configuration. Designing and implementing IT infrastructure requirements to support SCI and SAP projects and ensure continuity of operations. Acting as Network Administrator for classified and unclassified networks. Working with hardware vendors to support business operations. Working with the DoD software approval process, Risk Management Framework, and Nessus System security scanning procedures. A minimum one (1) year of demonstrated ability leading the management of DoD systems, networks, and IT infrastructure configuration. System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Job Title: Mobile Device Engineer II Location: Washington, DC Type: Contract To Hire Compensation: $38.44 (Pay Rate Low) Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust Responsibilities Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management. Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms. Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services. Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations. Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements. Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements. Support surge activities such as device refreshes and support demand expansion as directed by leadership. Requirements Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience. Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices. Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows. Experience supporting federal agency environments with FISMA controls is preferred. Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
11/10/2026
Full time
Job Description Job Description Job Title: Mobile Device Engineer II Location: Washington, DC Type: Contract To Hire Compensation: $38.44 (Pay Rate Low) Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust Responsibilities Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management. Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms. Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services. Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations. Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements. Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements. Support surge activities such as device refreshes and support demand expansion as directed by leadership. Requirements Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience. Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices. Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows. Experience supporting federal agency environments with FISMA controls is preferred. Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Support the reliability and operation of enterprise applications through system administration, performance monitoring, troubleshooting, upgrades, configuration and implementation. Collaborate with users, vendors, infrastructure, security and development teams; resolve production issues, maintain procedures and backups, and support application operations and continuous improvement. Responsibilities Monitor enterprise application performance and availability, troubleshoot production issues, and participate in outage resolution. Conduct root cause analysis, document resolutions, maintain troubleshooting procedures, and recommend preventive measures. Configure, maintain, tune, implement, upgrade and patch enterprise application platforms. Coordinate with users, vendors, development, security and infrastructure teams on application issues, releases and system requirements. Maintain monitoring, backup and business continuity processes; report application uptime, downtime and abnormalities. Support production operations, batch job scheduling, application licensing, project teams and knowledge sharing. Required Skills Enterprise application administration Application support and troubleshooting System configuration and maintenance Application implementation Application customization Performance monitoring Root cause analysis Application upgrades and patching Backup and metadata management Batch job scheduling and workflow support
11/10/2026
Full time
Support the reliability and operation of enterprise applications through system administration, performance monitoring, troubleshooting, upgrades, configuration and implementation. Collaborate with users, vendors, infrastructure, security and development teams; resolve production issues, maintain procedures and backups, and support application operations and continuous improvement. Responsibilities Monitor enterprise application performance and availability, troubleshoot production issues, and participate in outage resolution. Conduct root cause analysis, document resolutions, maintain troubleshooting procedures, and recommend preventive measures. Configure, maintain, tune, implement, upgrade and patch enterprise application platforms. Coordinate with users, vendors, development, security and infrastructure teams on application issues, releases and system requirements. Maintain monitoring, backup and business continuity processes; report application uptime, downtime and abnormalities. Support production operations, batch job scheduling, application licensing, project teams and knowledge sharing. Required Skills Enterprise application administration Application support and troubleshooting System configuration and maintenance Application implementation Application customization Performance monitoring Root cause analysis Application upgrades and patching Backup and metadata management Batch job scheduling and workflow support
Provides day-to-day administration, break-fix support, and security maintenance for physical and virtual servers, systems, and applications. Works with senior administrators and technical teams to resolve infrastructure issues, protect systems, and support technology deployments. Responsibilities Provide administrative, break-fix, and technical support for security infrastructure, servers, systems, and applications. Configure, patch, and maintain physical and virtual machines to protect them from unauthorized access. Collaborate with clients, vendors, senior administrators, and technical staff to resolve complex technical and security issues. Provide systems administration support for relational back-end systems and help coordinate between the back-end team and Help Desk. Document technical processes and provide training as needed. Participate in cross-functional resolution of system events and permanent problem resolution. Required Skills Server administration Physical and virtual machine maintenance Operating system technologies Network technologies Infrastructure security Firewall configuration Antivirus software administration Patch management Endpoint integrity scanning Relational database back-end support
11/10/2026
Full time
Provides day-to-day administration, break-fix support, and security maintenance for physical and virtual servers, systems, and applications. Works with senior administrators and technical teams to resolve infrastructure issues, protect systems, and support technology deployments. Responsibilities Provide administrative, break-fix, and technical support for security infrastructure, servers, systems, and applications. Configure, patch, and maintain physical and virtual machines to protect them from unauthorized access. Collaborate with clients, vendors, senior administrators, and technical staff to resolve complex technical and security issues. Provide systems administration support for relational back-end systems and help coordinate between the back-end team and Help Desk. Document technical processes and provide training as needed. Participate in cross-functional resolution of system events and permanent problem resolution. Required Skills Server administration Physical and virtual machine maintenance Operating system technologies Network technologies Infrastructure security Firewall configuration Antivirus software administration Patch management Endpoint integrity scanning Relational database back-end support
ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise. Responsibilities Administer and support servers, networks, cloud services, and endpoints for multiple client environments. Monitor system performance, security alerts, and backups, resolving issues proactively. Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services. Implement and support cybersecurity controls, patching, and best practices. Troubleshoot complex technical issues, escalating when needed and documenting resolutions. Collaborate with internal teams and vendors to deliver reliable managed services. Participate in on-call rotation and support change, incident, and problem management processes. Create and maintain clear technical documentation and client environment records. Support IT projects such as migrations, upgrades, and new solution deployments. Communicate clearly with clients, providing status updates and recommendations. Required Skills Windows Server administration Microsoft 365 administration Network configuration and troubleshooting Virtualization (VMware/Hyper-V) Backup and disaster recovery Cybersecurity tools and best practices Active Directory and Group Policy Cloud services (Azure/AWS) management System monitoring and performance tuning IT documentation and ticketing systems
11/10/2026
Full time
ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise. Responsibilities Administer and support servers, networks, cloud services, and endpoints for multiple client environments. Monitor system performance, security alerts, and backups, resolving issues proactively. Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services. Implement and support cybersecurity controls, patching, and best practices. Troubleshoot complex technical issues, escalating when needed and documenting resolutions. Collaborate with internal teams and vendors to deliver reliable managed services. Participate in on-call rotation and support change, incident, and problem management processes. Create and maintain clear technical documentation and client environment records. Support IT projects such as migrations, upgrades, and new solution deployments. Communicate clearly with clients, providing status updates and recommendations. Required Skills Windows Server administration Microsoft 365 administration Network configuration and troubleshooting Virtualization (VMware/Hyper-V) Backup and disaster recovery Cybersecurity tools and best practices Active Directory and Group Policy Cloud services (Azure/AWS) management System monitoring and performance tuning IT documentation and ticketing systems
Job Description Job Description Job Title: Project Assistant Industry: Telecommunications Location (city, state): Buffalo Grove, IL Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates Pay: $18.00 - $20.00 per hour, with overtime opportunities Work Schedule: Full-time, project-based schedule. Candidates must be flexible to work varying 8.5-hour shifts, generally ranging from approximately 7:30 AM - 9:00 PM. Examples may include 7:30 AM - 4:00 PM or 12:30 PM - 9:00 PM. Occasional overnight coverage may be required. Schedules are communicated in advance whenever possible. Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: Our client is an established telecommunications organization that supports large-scale technology and communications projects for businesses nationwide. The company provides a collaborative, team-oriented environment with opportunities to develop technical and project coordination skills and grow within the organization. Job Description: We are seeking a Project Administrator to help coordinate the day-to-day execution of telecommunications projects. This position serves as a key point of contact between field technicians, customers, and internal project teams. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to effectively manage multiple priorities throughout the day. This is a hands-on coordination role that is well suited for someone interested in building a career in project management, telecommunications, or operations. Key Responsibilities: Serve as a primary point of contact for field technicians throughout active projects. Handle incoming calls and requests from technicians working at customer locations. Coordinate technician check-ins and check-outs and monitor job progress. Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work. Monitor scheduled technicians and follow up when assignments are delayed or require additional support. Enter and maintain work requests and project information within the company's ticketing system. Track individual jobs throughout the day and help keep projects moving according to schedule. Review completed work and help ensure projects meet established quality standards. Obtain appropriate customer approval when additional or out-of-scope work is required. Close completed orders and accurately document additional work performed. Follow established processes to help projects remain on schedule and within expected financial guidelines. Communicate effectively with internal teams and external resources to resolve issues and keep work progressing. Qualifications: 1 - 2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment. Telecommunications, field service, technology, or related industry experience is preferred but not required. Strong customer service and communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and follow-through. Comfortable communicating with technicians and customers by phone. Ability to work independently while also collaborating with a team. Stable work history and demonstrated reliability. Basic proficiency with Microsoft Office, particularly Excel. Ability to learn and navigate ticketing/work-order management systems. Perks: Opportunity to develop telecommunications and project management skills Potential hybrid work schedule after training and demonstrated success Career growth and advancement opportunities Strong benefits package upon conversion Medical, dental, and vision coverage 401(k) with company match Paid time off that increases with tenure Birthday off Floating holiday Tuition reimbursement program Fitness reimbursement program Team celebrations and employee events Overtime opportunities Collaborative and supportive team environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
11/10/2026
Full time
Job Description Job Description Job Title: Project Assistant Industry: Telecommunications Location (city, state): Buffalo Grove, IL Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates Pay: $18.00 - $20.00 per hour, with overtime opportunities Work Schedule: Full-time, project-based schedule. Candidates must be flexible to work varying 8.5-hour shifts, generally ranging from approximately 7:30 AM - 9:00 PM. Examples may include 7:30 AM - 4:00 PM or 12:30 PM - 9:00 PM. Occasional overnight coverage may be required. Schedules are communicated in advance whenever possible. Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: Our client is an established telecommunications organization that supports large-scale technology and communications projects for businesses nationwide. The company provides a collaborative, team-oriented environment with opportunities to develop technical and project coordination skills and grow within the organization. Job Description: We are seeking a Project Administrator to help coordinate the day-to-day execution of telecommunications projects. This position serves as a key point of contact between field technicians, customers, and internal project teams. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to effectively manage multiple priorities throughout the day. This is a hands-on coordination role that is well suited for someone interested in building a career in project management, telecommunications, or operations. Key Responsibilities: Serve as a primary point of contact for field technicians throughout active projects. Handle incoming calls and requests from technicians working at customer locations. Coordinate technician check-ins and check-outs and monitor job progress. Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work. Monitor scheduled technicians and follow up when assignments are delayed or require additional support. Enter and maintain work requests and project information within the company's ticketing system. Track individual jobs throughout the day and help keep projects moving according to schedule. Review completed work and help ensure projects meet established quality standards. Obtain appropriate customer approval when additional or out-of-scope work is required. Close completed orders and accurately document additional work performed. Follow established processes to help projects remain on schedule and within expected financial guidelines. Communicate effectively with internal teams and external resources to resolve issues and keep work progressing. Qualifications: 1 - 2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment. Telecommunications, field service, technology, or related industry experience is preferred but not required. Strong customer service and communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and follow-through. Comfortable communicating with technicians and customers by phone. Ability to work independently while also collaborating with a team. Stable work history and demonstrated reliability. Basic proficiency with Microsoft Office, particularly Excel. Ability to learn and navigate ticketing/work-order management systems. Perks: Opportunity to develop telecommunications and project management skills Potential hybrid work schedule after training and demonstrated success Career growth and advancement opportunities Strong benefits package upon conversion Medical, dental, and vision coverage 401(k) with company match Paid time off that increases with tenure Birthday off Floating holiday Tuition reimbursement program Fitness reimbursement program Team celebrations and employee events Overtime opportunities Collaborative and supportive team environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Support, maintain, upgrade, and automate managed services infrastructure for client environments. Monitor systems, troubleshoot Windows Server, Microsoft 365, networking, security, virtualization, and backup issues, and help improve alerting and proactive service delivery. Participate in an emergency on-call rotation. Responsibilities Monitor internal and client managed infrastructures. Provide behind-the-scenes technical support to on-site teams. Coordinate with software and cybersecurity vendors to troubleshoot, repair, and automate systems. Analyze network health and prepare monthly reports for managed services clients. Improve alerting systems and develop proactive automation. Resolve escalated cases, meet SLA requirements, and participate in emergency on-call rotation. Required Skills Windows Server administration and troubleshooting Active Directory and Group Policy Microsoft 365, Exchange Online, and Entra ID administration TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching Business firewall configuration and troubleshooting Hyper-V and VMware virtualization Enterprise backup, disaster recovery, and data restoration PSA and RMM platforms Power Shell scripting and automation Windows hardware and software troubleshooting
11/10/2026
Full time
Support, maintain, upgrade, and automate managed services infrastructure for client environments. Monitor systems, troubleshoot Windows Server, Microsoft 365, networking, security, virtualization, and backup issues, and help improve alerting and proactive service delivery. Participate in an emergency on-call rotation. Responsibilities Monitor internal and client managed infrastructures. Provide behind-the-scenes technical support to on-site teams. Coordinate with software and cybersecurity vendors to troubleshoot, repair, and automate systems. Analyze network health and prepare monthly reports for managed services clients. Improve alerting systems and develop proactive automation. Resolve escalated cases, meet SLA requirements, and participate in emergency on-call rotation. Required Skills Windows Server administration and troubleshooting Active Directory and Group Policy Microsoft 365, Exchange Online, and Entra ID administration TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching Business firewall configuration and troubleshooting Hyper-V and VMware virtualization Enterprise backup, disaster recovery, and data restoration PSA and RMM platforms Power Shell scripting and automation Windows hardware and software troubleshooting
Description: The Reporting Data Engineer designs, develops, and supports data warehouse, integration, reporting, and monitoring solutions that make trusted data available for client, operational, financial, management, and regulatory needs. This role partners with analysts, business stakeholders, vendors, and technical teams to improve data quality, automate recurring processes, reduce technical debt, and build scalable reporting capabilities. Responsibilities • Design, develop, enhance, and maintain data warehouse processes, reporting datasets, data models, SQL objects, ETL packages, scheduled jobs, and related technical infrastructure that give Reporting Analysts and business users reliable access to approved data. • Support the development, deployment, maintenance, and troubleshooting of reports using Actuate/OpenText, SSRS, Power BI, or comparable reporting platforms. • Integrate data from internal and external systems and design, implement, maintain, and troubleshoot inbound and outbound electronic data feeds, including claims, pharmacy benefit, vendor, Salesforce, and other operational platforms. • Build automated validation, reconciliation, logging, monitoring, and exception-based alerting for data loads, feeds, reports, and scheduled processes; investigate discrepancies and failures, identify root causes, and implement durable improvements. • Assess legacy reports, ETL processes, SQL logic, and manual workflows to reduce technical debt, improve performance, eliminate duplicate effort, and standardize business logic. • Partner with analysts, business owners, vendors, and technical teams to translate reporting and operational needs into practical technical solutions. • Maintain source control, change-control, testing, deployment, documentation, and audit practices for data and reporting assets. • Research and responsibly apply emerging tools, including AI-enabled tools, to improve development, documentation, testing, troubleshooting, monitoring, and reporting. Requirements: • Bachelor's degree in Computer Science, Information Systems, Data Analytics, Engineering, Mathematics, or a related field; equivalent relevant experience may be considered. • At least 4 years of progressively responsible experience in data engineering, database development, data warehousing, reporting development, systems integration, or a related technical role. • Advanced proficiency with Microsoft SQL Server, including complex queries, stored procedures, views, performance optimization, and data transformations, with hands-on experience developing and maintaining ETL or data-integration processes using SSIS, Visual Studio, or comparable tools. • Strong working knowledge of data warehouse design, data modeling, scheduled jobs, reporting datasets, and reporting platforms such as SSRS, Actuate/OpenText, or Power BI. • Demonstrated ability to troubleshoot complex data, reporting, ETL, and integration issues and implement reliable validation, reconciliation, logging, and error-handling controls. • Ability to translate business needs into practical technical solutions, communicate with technical and non-technical stakeholders, manage multiple priorities, and deliver accurate work independently. Preferred Qualifications • Experience in healthcare, insurance, pharmacy benefit management, employee benefits, or another regulated industry, including familiarity with HIPAA, PHI, data privacy, security, and audit requirements. • Experience creating, deploying, maintaining, or troubleshooting Actuate/OpenText reports. • Experience integrating data through APIs, SFTP, flat files, vendor feeds, Salesforce or another CRM platform, or other SaaS platforms. • Experience with modern Microsoft data, analytics, development, and source-control technologies, including Power BI, Azure Data Factory, Microsoft Fabric, Git, Azure DevOps, Python, PowerShell, C#, VB, dbt, PostgreSQL, or comparable tools, including responsible use of AI-enabled tools. Personal Attributes The successful candidate will be curious, collaborative, self-directed, detail-oriented, adaptable, and focused on practical, sustainable improvements. They will take ownership of quality, documentation, testing, communication, and reliable delivery while translating effectively between technical detail and business needs. Benefits After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including: Fantastic medical, dental, and vision insurance Twice annual employer HSA contributions, covering 50% of the HDHP plan's annual deductible! Company provided Basic Life and AD&D Company paid Short-Term and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to a 6% employer-match WOW! (100% fully vested after 3 years) 10+ paid holidays Fully Paid half day Summer Fridays Generous paid vacation and sick time Annual Paid Volunteer Day Annual Tuition Reimbursement Annual Health and Wellness Reimbursement Lots of fun company events 60 day waiting period 90 day waiting period Who We Are Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit . Cobalt Benefits Group is an Equal Employment Opportunity employer Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires. Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PI922e5088a3cb-4490
11/10/2026
Full time
Description: The Reporting Data Engineer designs, develops, and supports data warehouse, integration, reporting, and monitoring solutions that make trusted data available for client, operational, financial, management, and regulatory needs. This role partners with analysts, business stakeholders, vendors, and technical teams to improve data quality, automate recurring processes, reduce technical debt, and build scalable reporting capabilities. Responsibilities • Design, develop, enhance, and maintain data warehouse processes, reporting datasets, data models, SQL objects, ETL packages, scheduled jobs, and related technical infrastructure that give Reporting Analysts and business users reliable access to approved data. • Support the development, deployment, maintenance, and troubleshooting of reports using Actuate/OpenText, SSRS, Power BI, or comparable reporting platforms. • Integrate data from internal and external systems and design, implement, maintain, and troubleshoot inbound and outbound electronic data feeds, including claims, pharmacy benefit, vendor, Salesforce, and other operational platforms. • Build automated validation, reconciliation, logging, monitoring, and exception-based alerting for data loads, feeds, reports, and scheduled processes; investigate discrepancies and failures, identify root causes, and implement durable improvements. • Assess legacy reports, ETL processes, SQL logic, and manual workflows to reduce technical debt, improve performance, eliminate duplicate effort, and standardize business logic. • Partner with analysts, business owners, vendors, and technical teams to translate reporting and operational needs into practical technical solutions. • Maintain source control, change-control, testing, deployment, documentation, and audit practices for data and reporting assets. • Research and responsibly apply emerging tools, including AI-enabled tools, to improve development, documentation, testing, troubleshooting, monitoring, and reporting. Requirements: • Bachelor's degree in Computer Science, Information Systems, Data Analytics, Engineering, Mathematics, or a related field; equivalent relevant experience may be considered. • At least 4 years of progressively responsible experience in data engineering, database development, data warehousing, reporting development, systems integration, or a related technical role. • Advanced proficiency with Microsoft SQL Server, including complex queries, stored procedures, views, performance optimization, and data transformations, with hands-on experience developing and maintaining ETL or data-integration processes using SSIS, Visual Studio, or comparable tools. • Strong working knowledge of data warehouse design, data modeling, scheduled jobs, reporting datasets, and reporting platforms such as SSRS, Actuate/OpenText, or Power BI. • Demonstrated ability to troubleshoot complex data, reporting, ETL, and integration issues and implement reliable validation, reconciliation, logging, and error-handling controls. • Ability to translate business needs into practical technical solutions, communicate with technical and non-technical stakeholders, manage multiple priorities, and deliver accurate work independently. Preferred Qualifications • Experience in healthcare, insurance, pharmacy benefit management, employee benefits, or another regulated industry, including familiarity with HIPAA, PHI, data privacy, security, and audit requirements. • Experience creating, deploying, maintaining, or troubleshooting Actuate/OpenText reports. • Experience integrating data through APIs, SFTP, flat files, vendor feeds, Salesforce or another CRM platform, or other SaaS platforms. • Experience with modern Microsoft data, analytics, development, and source-control technologies, including Power BI, Azure Data Factory, Microsoft Fabric, Git, Azure DevOps, Python, PowerShell, C#, VB, dbt, PostgreSQL, or comparable tools, including responsible use of AI-enabled tools. Personal Attributes The successful candidate will be curious, collaborative, self-directed, detail-oriented, adaptable, and focused on practical, sustainable improvements. They will take ownership of quality, documentation, testing, communication, and reliable delivery while translating effectively between technical detail and business needs. Benefits After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including: Fantastic medical, dental, and vision insurance Twice annual employer HSA contributions, covering 50% of the HDHP plan's annual deductible! Company provided Basic Life and AD&D Company paid Short-Term and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to a 6% employer-match WOW! (100% fully vested after 3 years) 10+ paid holidays Fully Paid half day Summer Fridays Generous paid vacation and sick time Annual Paid Volunteer Day Annual Tuition Reimbursement Annual Health and Wellness Reimbursement Lots of fun company events 60 day waiting period 90 day waiting period Who We Are Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit . Cobalt Benefits Group is an Equal Employment Opportunity employer Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires. Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PI922e5088a3cb-4490
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. 3LS Technical Engineer - Video Conferencing Description - Overview In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. Knowledge in troubleshooting these products is a big plus! The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis. Responsibilities The ECS role involves supporting Poly Global Support for day-to-day customer issues. You will also be responsible for assisting Product Management in planning of software fixes and features that affect the Poly customer base. In addition, in this role you will be the advocate for the customer for issues from the field and the logistics for delivering software fixes that surround those issues. Day to day work will include taking on our most challenging customer issues and working to analyze, reproduce, and ultimately driving them to resolution with the Product Management or Development teams. A successful candidate must have excellent written and oral English language communications skills. Candidate must be a self-starter, highly motivated and take great pride in their work. QUALIFICATIONS Excellent troubleshooting skills and methodical approach to troubleshooting Expert level experience with Poly Video products, and MTRoA products Ability to read and analyze network packet captures Skills in basic network administration Knowledge of advanced network configurations Knowledge of Teams transport protocols Experience in administering Microsoft products and technologies such as Azure AD, Intune, Teams, and product licensing Experience with Android and Linux based operating systems Knowledge of Zoom transport protocols Knowledge of USB protocols and troubleshooting Experience using and basic configuration of Active Directory A working knowledge of various testing tools used for Video, HDMI, Network capture, USB, etc Knowledge of HTTP, HTTPS, DNS, TCP, RTP Excellent technical writing skills to help author and maintain support documentation (administrator guides, field notes, etc.) Basic Teams administration skills a plus Knowledge of SIP RFCs a plus Knowledge of SIP Call flow a plus Experience and Education 6 years VOIP experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree 6 years Videoconferencing experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree Compensation The pay range for this role is $137,000.00 - $160,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/10/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. 3LS Technical Engineer - Video Conferencing Description - Overview In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. Knowledge in troubleshooting these products is a big plus! The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis. Responsibilities The ECS role involves supporting Poly Global Support for day-to-day customer issues. You will also be responsible for assisting Product Management in planning of software fixes and features that affect the Poly customer base. In addition, in this role you will be the advocate for the customer for issues from the field and the logistics for delivering software fixes that surround those issues. Day to day work will include taking on our most challenging customer issues and working to analyze, reproduce, and ultimately driving them to resolution with the Product Management or Development teams. A successful candidate must have excellent written and oral English language communications skills. Candidate must be a self-starter, highly motivated and take great pride in their work. QUALIFICATIONS Excellent troubleshooting skills and methodical approach to troubleshooting Expert level experience with Poly Video products, and MTRoA products Ability to read and analyze network packet captures Skills in basic network administration Knowledge of advanced network configurations Knowledge of Teams transport protocols Experience in administering Microsoft products and technologies such as Azure AD, Intune, Teams, and product licensing Experience with Android and Linux based operating systems Knowledge of Zoom transport protocols Knowledge of USB protocols and troubleshooting Experience using and basic configuration of Active Directory A working knowledge of various testing tools used for Video, HDMI, Network capture, USB, etc Knowledge of HTTP, HTTPS, DNS, TCP, RTP Excellent technical writing skills to help author and maintain support documentation (administrator guides, field notes, etc.) Basic Teams administration skills a plus Knowledge of SIP RFCs a plus Knowledge of SIP Call flow a plus Experience and Education 6 years VOIP experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree 6 years Videoconferencing experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree Compensation The pay range for this role is $137,000.00 - $160,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
GENERAL SUMMARY: The Systems Administrator I provides day-to-day administrative, break-fix and technical support for physical and virtualized servers, which defends systems against unauthorized access, modification and/or destruction. Scan for integrity of end point devices. Helps to configure and support security tools such as firewalls, anti-virus software and patch management systems and infrastructure security applications. Consults and collaborates with peers and other technical staff on the resolution of complex multi-tiered application and infrastructure support issues as they arise. The Systems Administrator I works directly with Sr Systems Administrators and takes direction on deployment of new technology as well as assist in laying out the ground work. He/she participates in the resolution of system events involving cross-functional teams to achieve permanent problem resolution. ESSENTIAL RESPONSIBILITIES: Performs administrative, break-fix and technical support for Security related infrastructure, servers, systems, and applications in collaboration with Sr Systems Administrators. Configures, patches, and maintains physical and virtual Machines to ensure they are protected against unauthorized access. Works closely with clients, vendors, and other technical staff to identify and resolve complex issues or problems that may put Element Care systems at security risks. Provides system administrative support for relational all Back end and helps bridge the gap between the Back-end team and the Help Desk Documents and provides training as needed. Performs other duties as required. JOB SPECIFICATIONS: Bachelor's degree or equivalent experience. Previous (3-5 years) experience within the IT systems back end. Previous experience in a distributed processing environment. Significant knowledge and technical understanding of O/S and network technologies. Excellent consultative and communication skills. Demonstrated analytical ability and judgment. Ability to work effectively with clients and other technical staff. COVID vaccinated preferred. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 0 Yearly Salary PI0f3eabbe6-
11/10/2026
Full time
GENERAL SUMMARY: The Systems Administrator I provides day-to-day administrative, break-fix and technical support for physical and virtualized servers, which defends systems against unauthorized access, modification and/or destruction. Scan for integrity of end point devices. Helps to configure and support security tools such as firewalls, anti-virus software and patch management systems and infrastructure security applications. Consults and collaborates with peers and other technical staff on the resolution of complex multi-tiered application and infrastructure support issues as they arise. The Systems Administrator I works directly with Sr Systems Administrators and takes direction on deployment of new technology as well as assist in laying out the ground work. He/she participates in the resolution of system events involving cross-functional teams to achieve permanent problem resolution. ESSENTIAL RESPONSIBILITIES: Performs administrative, break-fix and technical support for Security related infrastructure, servers, systems, and applications in collaboration with Sr Systems Administrators. Configures, patches, and maintains physical and virtual Machines to ensure they are protected against unauthorized access. Works closely with clients, vendors, and other technical staff to identify and resolve complex issues or problems that may put Element Care systems at security risks. Provides system administrative support for relational all Back end and helps bridge the gap between the Back-end team and the Help Desk Documents and provides training as needed. Performs other duties as required. JOB SPECIFICATIONS: Bachelor's degree or equivalent experience. Previous (3-5 years) experience within the IT systems back end. Previous experience in a distributed processing environment. Significant knowledge and technical understanding of O/S and network technologies. Excellent consultative and communication skills. Demonstrated analytical ability and judgment. Ability to work effectively with clients and other technical staff. COVID vaccinated preferred. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 0 Yearly Salary PI0f3eabbe6-
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Job Description ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED The Software Integration Engineer will work within enterprise Linux environments to perform Kubernetes cluster maintenance, administration, and platform capability development. In this role, you will implement Infrastructure as Code (IaC) principles, automate containerized workload deployment and scaling, and maintain the underlying infrastructure required to support a mission-critical user base. The annual base salary range for this role is $212,000-$251,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. , Required Skills Linux Automation: Demonstrated hands-on experience using the Linux CLI, standard GNU/Linux tool suites, and writing automation scripts using Bash and/or Python. Containerization Orchestration: Proven experience with container runtimes (Docker or Podman) along with direct administration, maintenance, and monitoring of production Kubernetes clusters. Workload Troubleshooting: Strong background diagnosing and remediating Kubernetes workload issues, including ingress routing, pod networking, persistent storage, and cluster performance bottlenecks. IaC GitOps Deployment: Practical experience applying Infrastructure as Code concepts using Ansible, managing Git workflows/branching strategies, and deploying applications via Flux and Helm charts. Education: Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, or a related technical discipline, PLUS 10+ years of professional software engineering experience OR Master's Degree in a related field, PLUS 8 + years of specialized software engineering experience OR High School Diploma / GED, PLUS 15+ years of hands-on technical software development and big data administration experience in lieu of a degree. , Desired Skills Certified Kubernetes Administrator (CKA): Active CKA or equivalent cloud-native certification. Observability Monitoring: Hands-on experience configuring and maintaining telemetry, dashboards, and alerting using Prometheus and Grafana. Cloud-Native Development: Experience with, or strong interest in, developing Kubernetes operators and microservices in Python using frameworks like Kopf and FastAPI. Secure Environment Operations: Experience developing within the eVo development ecosystem and coordinating secure artifact transfer to operational customer networks. Release Pipeline Engineering: Background developing formal production release procedures, automated deployment scripts, and operating within Agile/DevOps teams using the Atlassian Tool Suite. , About Nyla Technology Solutions Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done. If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla's team, Taking Care of All of You Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you're at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract (over 40 hrs/week). There's even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract! LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That's up to 240 hours of leave plus 11 holidays! That's not even including paid anniversary leave! SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks! WHAT ABOUT OTHER BENEFITS? Nyla's health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place. To learn more about Nyla's culture and our exceptional benefit packages click here. Nyla is an equal opportunity employer.
11/10/2026
Full time
Job Description Job Description Job Description ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED The Software Integration Engineer will work within enterprise Linux environments to perform Kubernetes cluster maintenance, administration, and platform capability development. In this role, you will implement Infrastructure as Code (IaC) principles, automate containerized workload deployment and scaling, and maintain the underlying infrastructure required to support a mission-critical user base. The annual base salary range for this role is $212,000-$251,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. , Required Skills Linux Automation: Demonstrated hands-on experience using the Linux CLI, standard GNU/Linux tool suites, and writing automation scripts using Bash and/or Python. Containerization Orchestration: Proven experience with container runtimes (Docker or Podman) along with direct administration, maintenance, and monitoring of production Kubernetes clusters. Workload Troubleshooting: Strong background diagnosing and remediating Kubernetes workload issues, including ingress routing, pod networking, persistent storage, and cluster performance bottlenecks. IaC GitOps Deployment: Practical experience applying Infrastructure as Code concepts using Ansible, managing Git workflows/branching strategies, and deploying applications via Flux and Helm charts. Education: Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, or a related technical discipline, PLUS 10+ years of professional software engineering experience OR Master's Degree in a related field, PLUS 8 + years of specialized software engineering experience OR High School Diploma / GED, PLUS 15+ years of hands-on technical software development and big data administration experience in lieu of a degree. , Desired Skills Certified Kubernetes Administrator (CKA): Active CKA or equivalent cloud-native certification. Observability Monitoring: Hands-on experience configuring and maintaining telemetry, dashboards, and alerting using Prometheus and Grafana. Cloud-Native Development: Experience with, or strong interest in, developing Kubernetes operators and microservices in Python using frameworks like Kopf and FastAPI. Secure Environment Operations: Experience developing within the eVo development ecosystem and coordinating secure artifact transfer to operational customer networks. Release Pipeline Engineering: Background developing formal production release procedures, automated deployment scripts, and operating within Agile/DevOps teams using the Atlassian Tool Suite. , About Nyla Technology Solutions Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done. If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla's team, Taking Care of All of You Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you're at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract (over 40 hrs/week). There's even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract! LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That's up to 240 hours of leave plus 11 holidays! That's not even including paid anniversary leave! SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks! WHAT ABOUT OTHER BENEFITS? Nyla's health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place. To learn more about Nyla's culture and our exceptional benefit packages click here. Nyla is an equal opportunity employer.
Job Description Job Description Job Title: Commercial Client Relationship Specialist Title of Supervisor: Commercial Client Relationship Specialist Job Location: Mooresville, NC Company Website: Company Summary: Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job. Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords, and noise associated with gas products. For more information, find us on the web at or Position Summary: The Commercial Client Relationship Specialist is responsible for delivering exceptional service and support to commercial customers, distributors, dealers, and internal business partners. This role manages the order lifecycle from receipt through invoicing, serves as the primary point of contact for customer inquiries, and collaborates with cross-functional teams to ensure accurate order processing, timely fulfillment, and superior customer experience. The position also supports the GWC Program, maintains accurate customer and order records, and drives continuous process improvements to enhance operational efficiency. This position is based in Mooresville, NC. Key Responsibilities Process distributor and dealer orders in SAP from order receipt through invoicing. Facilitate customer orders and monitor the order fulfillment process to ensure timely and accurate delivery. Accurately enter, review, and process customer orders, ensuring all required information is complete. Monitor Salesforce for failed orders, correct errors, and release orders to SAP. Coordinate with warehouse, shipping, logistics, and supply chain teams to resolve order, shipment, return, and inventory issues, including issuing RMAs in SAP. Serve as the primary point of contact for Commercial customers regarding order status, product availability, delivery schedules, and account-related inquiries. Proactively communicate order updates, delays, back orders, and alternative solutions to customers and internal stakeholders. Resolve customer concerns by investigating issues, developing solutions, and maintaining a customer-first approach. Answer incoming customer calls promptly and professionally. Manage the GWC Program inbox and review, process, and track program claims while partnering with Finance for approvals and payments. Prepare and distribute order-related documentation and reports, including order status, backorders, shipment schedules, invoices, credit memos, customer feedback, and fulfillment metrics. Maintain accurate records of customer interactions, orders, claims, and complaints. Develop and maintain strong relationships with distributors, dealers, and key commercial customers. Collaborate with Sales, Finance, Customer Service, IT, Salesforce Administration, and Supply Chain to resolve issues and improve customer experience. Work with Sales to support accurate forecasting and inventory planning. Identify and implement process improvements to increase efficiency and reduce manual work. Work with IT and Salesforce Administrators to correct website and Dealer Portal data inaccuracies. Manage promotional giveaway items through Salesforce. Participate in daily and weekly cross-functional meetings, including Finance payment reviews. Participate in ongoing training to stay current on company systems, processes, and policies. Assist other departments as needed and contribute as a collaborative team member during periods of high workload. Work independently while exercising sound judgment and seeking assistance when appropriate. Experience Required: Strong attention to detail Presentation and communication skills. Proven approach to access decision makers at client organizations. Excellent organizational and time management skills A demonstrated willingness for continual learning and skill development is required Ability to think quickly and make decisions. Education and Experience: High school education or equivalent is required for this position. Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
11/10/2026
Full time
Job Description Job Description Job Title: Commercial Client Relationship Specialist Title of Supervisor: Commercial Client Relationship Specialist Job Location: Mooresville, NC Company Website: Company Summary: Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job. Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords, and noise associated with gas products. For more information, find us on the web at or Position Summary: The Commercial Client Relationship Specialist is responsible for delivering exceptional service and support to commercial customers, distributors, dealers, and internal business partners. This role manages the order lifecycle from receipt through invoicing, serves as the primary point of contact for customer inquiries, and collaborates with cross-functional teams to ensure accurate order processing, timely fulfillment, and superior customer experience. The position also supports the GWC Program, maintains accurate customer and order records, and drives continuous process improvements to enhance operational efficiency. This position is based in Mooresville, NC. Key Responsibilities Process distributor and dealer orders in SAP from order receipt through invoicing. Facilitate customer orders and monitor the order fulfillment process to ensure timely and accurate delivery. Accurately enter, review, and process customer orders, ensuring all required information is complete. Monitor Salesforce for failed orders, correct errors, and release orders to SAP. Coordinate with warehouse, shipping, logistics, and supply chain teams to resolve order, shipment, return, and inventory issues, including issuing RMAs in SAP. Serve as the primary point of contact for Commercial customers regarding order status, product availability, delivery schedules, and account-related inquiries. Proactively communicate order updates, delays, back orders, and alternative solutions to customers and internal stakeholders. Resolve customer concerns by investigating issues, developing solutions, and maintaining a customer-first approach. Answer incoming customer calls promptly and professionally. Manage the GWC Program inbox and review, process, and track program claims while partnering with Finance for approvals and payments. Prepare and distribute order-related documentation and reports, including order status, backorders, shipment schedules, invoices, credit memos, customer feedback, and fulfillment metrics. Maintain accurate records of customer interactions, orders, claims, and complaints. Develop and maintain strong relationships with distributors, dealers, and key commercial customers. Collaborate with Sales, Finance, Customer Service, IT, Salesforce Administration, and Supply Chain to resolve issues and improve customer experience. Work with Sales to support accurate forecasting and inventory planning. Identify and implement process improvements to increase efficiency and reduce manual work. Work with IT and Salesforce Administrators to correct website and Dealer Portal data inaccuracies. Manage promotional giveaway items through Salesforce. Participate in daily and weekly cross-functional meetings, including Finance payment reviews. Participate in ongoing training to stay current on company systems, processes, and policies. Assist other departments as needed and contribute as a collaborative team member during periods of high workload. Work independently while exercising sound judgment and seeking assistance when appropriate. Experience Required: Strong attention to detail Presentation and communication skills. Proven approach to access decision makers at client organizations. Excellent organizational and time management skills A demonstrated willingness for continual learning and skill development is required Ability to think quickly and make decisions. Education and Experience: High school education or equivalent is required for this position. Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
NAFSA: Association of International Educators
Washington, Washington DC
Job Description Job Description ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PId291aae216bb-9543
11/10/2026
Full time
Job Description Job Description ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PId291aae216bb-9543
Job Description Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy. Title: Azure Cloud Infrastructure & Security Architect Location: Onsite (Washington, D.C. or Bethesda, MD) Terms: Full-time Salary: 180k - 225k DOE Clearance: Active Top Secret with SCI eligibility required Citizenship: U.S. citizenship required Travel: 0-10% Position Description We have a fantastic full time opportunity for a an experienced Azure Cloud Infrastructure & Security Architect to modernize a federal government customer's infrastructure in Washington, DC. The successful candidate will serve as the technical authority on Microsoft Azure Government cloud architecture, leading design, migration, and operational support for mission-critical workloads. What You'll Do As an Azure Cloud Infrastructure & Security Architect you will: Serve as the subject matter expert for Azure Government cloud architecture, design, and implementation, including leading migration of on-premises and legacy systems to Azure Government (GCC High and/or Azure Government Secret, per program accreditation). Design and implement secure, scalable, highly available Azure infrastructure aligned with federal cloud security requirements (FedRAMP, NIST SP 800-53, RMF), and support Authorization to Operate (ATO) activities with ISSOs/ISSMs and the Authorizing Official's team. Architect identity and access management solutions using Microsoft Entra ID (Azure AD), including Conditional Access, Privileged Identity Management, and federation with on-premises identity systems. Develop and maintain Infrastructure-as-Code (ARM templates, Bicep, or Terraform); monitor, troubleshoot, and optimize Azure environments using Azure Monitor, Log Analytics, Microsoft Sentinel, and Defender for Cloud. Support the program's priority mission initiatives, including implementing an ETL solution with large data consumption across dispersed sources. Provide technical guidance and mentorship to program engineers, and collaborate with government stakeholders, program management, and cross-functional technical teams to translate mission requirements into cloud architecture solutions. Produce and maintain technical documentation, including architecture diagrams, runbooks, and standard operating procedures. What You Bring (Requirements): Active Top Secret (TS) clearance with SCI eligibility. Must be a U.S. citizen. Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 8 years of overall IT/technical experience 5 years of hands-on experience architecting and engineering Microsoft Azure environments. Current Microsoft Azure certification, at minimum Associate level (e.g., Azure Administrator Associate or Azure Solutions Architect Associate). Nice to Have (Differentiators): Extensive hands-on experience designing, deploying, and managing Azure Government cloud environments (GCC High and/or Azure Government Secret/DoD-aligned), including familiarity with applicable compliance boundaries. Working knowledge of federal cloud security and compliance frameworks (FedRAMP, NIST 800-53, RMF, DoD Impact Level categorization) and experience supporting or contributing to Authorization to Operate (ATO) packages. Deep, hands-on expertise in Azure networking (VNets, ExpressRoute, Azure Firewall, Private Link, VPN Gateway, Virtual WAN), compute, storage, and Microsoft Entra ID. Azure Solutions Architect Expert or Azure Security Engineer Associate certification, in addition to the required Associate-level certification. Prior experience supporting federal civilian agency or Intelligence Community customers. Experience with Infrastructure-as-Code and CI/CD pipelines in a government cloud context; familiarity with Microsoft Sentinel, Defender for Cloud, and Purview in a high-side or classified environment. Familiarity with AWS (e.g., AWS GovCloud) to support the program's long-term multi-cloud strategy. Current SCI indoctrination or prior SCI access is a plus but not required at time of application. _ Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance 5% 401(k) company matching Flexible-schedules and teleworking options Paid holidays and PTO Accrual Plans Paid Parental Leave Professional development and career growth opportunities Team and company-wide events, recognition, and appreciation and so much more! Check out our Revolutional LinkedIn to find out a little more about who we are and if we are the right next step for your career! Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact . "Know Your Rights: Workplace Discrimination is Illegal" Poster U.S. Equal Employment Opportunity Commission
11/10/2026
Full time
Job Description Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy. Title: Azure Cloud Infrastructure & Security Architect Location: Onsite (Washington, D.C. or Bethesda, MD) Terms: Full-time Salary: 180k - 225k DOE Clearance: Active Top Secret with SCI eligibility required Citizenship: U.S. citizenship required Travel: 0-10% Position Description We have a fantastic full time opportunity for a an experienced Azure Cloud Infrastructure & Security Architect to modernize a federal government customer's infrastructure in Washington, DC. The successful candidate will serve as the technical authority on Microsoft Azure Government cloud architecture, leading design, migration, and operational support for mission-critical workloads. What You'll Do As an Azure Cloud Infrastructure & Security Architect you will: Serve as the subject matter expert for Azure Government cloud architecture, design, and implementation, including leading migration of on-premises and legacy systems to Azure Government (GCC High and/or Azure Government Secret, per program accreditation). Design and implement secure, scalable, highly available Azure infrastructure aligned with federal cloud security requirements (FedRAMP, NIST SP 800-53, RMF), and support Authorization to Operate (ATO) activities with ISSOs/ISSMs and the Authorizing Official's team. Architect identity and access management solutions using Microsoft Entra ID (Azure AD), including Conditional Access, Privileged Identity Management, and federation with on-premises identity systems. Develop and maintain Infrastructure-as-Code (ARM templates, Bicep, or Terraform); monitor, troubleshoot, and optimize Azure environments using Azure Monitor, Log Analytics, Microsoft Sentinel, and Defender for Cloud. Support the program's priority mission initiatives, including implementing an ETL solution with large data consumption across dispersed sources. Provide technical guidance and mentorship to program engineers, and collaborate with government stakeholders, program management, and cross-functional technical teams to translate mission requirements into cloud architecture solutions. Produce and maintain technical documentation, including architecture diagrams, runbooks, and standard operating procedures. What You Bring (Requirements): Active Top Secret (TS) clearance with SCI eligibility. Must be a U.S. citizen. Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 8 years of overall IT/technical experience 5 years of hands-on experience architecting and engineering Microsoft Azure environments. Current Microsoft Azure certification, at minimum Associate level (e.g., Azure Administrator Associate or Azure Solutions Architect Associate). Nice to Have (Differentiators): Extensive hands-on experience designing, deploying, and managing Azure Government cloud environments (GCC High and/or Azure Government Secret/DoD-aligned), including familiarity with applicable compliance boundaries. Working knowledge of federal cloud security and compliance frameworks (FedRAMP, NIST 800-53, RMF, DoD Impact Level categorization) and experience supporting or contributing to Authorization to Operate (ATO) packages. Deep, hands-on expertise in Azure networking (VNets, ExpressRoute, Azure Firewall, Private Link, VPN Gateway, Virtual WAN), compute, storage, and Microsoft Entra ID. Azure Solutions Architect Expert or Azure Security Engineer Associate certification, in addition to the required Associate-level certification. Prior experience supporting federal civilian agency or Intelligence Community customers. Experience with Infrastructure-as-Code and CI/CD pipelines in a government cloud context; familiarity with Microsoft Sentinel, Defender for Cloud, and Purview in a high-side or classified environment. Familiarity with AWS (e.g., AWS GovCloud) to support the program's long-term multi-cloud strategy. Current SCI indoctrination or prior SCI access is a plus but not required at time of application. _ Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance 5% 401(k) company matching Flexible-schedules and teleworking options Paid holidays and PTO Accrual Plans Paid Parental Leave Professional development and career growth opportunities Team and company-wide events, recognition, and appreciation and so much more! Check out our Revolutional LinkedIn to find out a little more about who we are and if we are the right next step for your career! Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact . "Know Your Rights: Workplace Discrimination is Illegal" Poster U.S. Equal Employment Opportunity Commission
Job Description Job Description About Sherman + Reilly Established in 1927, Sherman + Reilly is North America's leading manufacturer of transmission and distribution line-stringing equipment for the electric utility industry. From our Chattanooga headquarters, we design and build pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks, engineered for safety and built to last. Driven by a nearly century-long commitment to lineman safety and continuous innovation, we partner with the electric power industry to help meet the energy needs of the future. As part of Quanta Services, a leading infrastructure solutions provider for the electric power industry, we pair a nearly century-old brand with the scale and career opportunity of a large parent organization. Position Summary The Product Data Engineer (PDE) is responsible for the integrity, governance, and lifecycle management of all product-related data within the organization and report to the Program Manager. This role owns the structure and accuracy of the Engineering Bill of Materials (eBOM), part master data, technical drawings, and engineering change processes. Serving as the business data owner of SolidWorks PDM Professional (DocVault), the PDE is the authoritative source for product information across Engineering, Operations, Supply Chain, and SAP - ensuring that the right data is available, accurate, and accessible at every stage of product development and production. System administration of SolidWorks PDM Professional remains with the CAD/PDM Systems Administrator in IT. Key Responsibilities Product Data Governance ? Own and maintain the Engineering Bill of Materials (eBOM) for all active and new products ? Establish and enforce part numbering standards, naming conventions, and data entry guidelines ? Manage the accuracy of the SAP material master as it pertains to engineering data, ensuring alignment between engineering data and operational records ? Govern the release and revision status of all technical drawings, specifications, and product documents within SolidWorks PDM Professional ? Define and be responsible for the maintenance of data quality standards across SolidWorks PDM Professional (DocVault) and SAP Engineering Change Management ? Serve as the process owner for the Engineering Change Order (ECO) and Engineering Change Notice (ECN) processes ? Coordinate cross-functional review and approval of engineering changes with Engineering, Operations, Supply Chain, and Quality ? Ensure controlled, documented transition of design changes into production BOMs and SAP procurement records ? Maintain accuracy of revision history and audit trails for all product changes within SolidWorks PDM Professional SolidWorks PDM Professional Administration ? Serve as the administrator of data for SolidWorks PDM Professional (DocVault), including defining requirements for folder structure and data migration ? Coordinate with the CAD/PDM Systems Administrator on requirements, design input, and user acceptance testing for document workflows, revision states, and approval routing within the PDM Vault ? Own the data requirements for, and validate the accuracy of, the integration between SolidWorks PDM Professional and SAP (BOM and material master synchronization) ? Coordinate with the CAD/PDM Systems Administrator on system upgrades (including acceptance testing of upgrades), backups, and performance of the PDM environment ? Assist IT and the CAD/PDM Systems Administrator with requirements, user acceptance testing, and rollout of planned BOM comparison and synchronization tooling between SolidWorks PDM and SAP, including defining part name and content consistency rules and training users ? Train and support engineering staff on SolidWorks PDM Professional data standards and data processes ? Establish and document DocVault data governance procedures; train users on proper modeling, drawing, and eBOM maintenance protocols ? The CAD/PDM Systems Administrator retains final authority over PDM system configuration, permissions, workflows, upgrades, backups, and integrations. SAP Material Master & BOM Management ? Serve as the functional subject matter expert for product data within SAP (Business ByDesign today, S/4HANA Public Cloud planned) ? Manage SAP material master data and BOM structures, as it pertains to engineering data, ensuring data integrity and consistency across plant codes ? Partner with IT and SAP support teams to define data standards, migration requirements, and system improvements ? Establish and document SAP data governance procedures; train users on proper material master and BOM maintenance protocols Cross-Functional Collaboration ? Serve as the primary liaison between Engineering and Operations/Supply Chain on product data matters ? Support New Product Development (NPD) by establishing BOM structure and SAP/PDM data readiness milestones ? Participate in SAP continuous improvement initiatives as the subject matter expert for product and material data Reporting & Compliance ? Generate reports on data quality, change order cycle times, and BOM accuracy metrics ? Support audits and quality system requirements (e.g., ISO 9001) as they relate to document and data control ? Maintain compliance with internal configuration management policies and applicable regulatory requirements ? Operate within defined access and segregation-of-duties controls; request any elevated system access only through IT's standard approval process Qualifications Education ? Bachelor's degree in Engineering, Manufacturing Technology, Industrial Technology, or a related technical discipline required ? Associate's degree with significant relevant experience may be considered in lieu of a four-year degree Experience ? 3-7 years of experience in product data management, configuration management, or a related engineering role within a manufacturing environment ? Direct, hands-on experience with SolidWorks PDM Professional (DocVault) required - including advanced user experience and familiarity with vault administration and workflow concepts ? Demonstrated experience managing Bills of Materials and engineering change processes ? Direct experience working within SAP (Business ByDesign and/or S/4HANA) required; experience with SAP material master and BOM management strongly preferred ? Experience supporting or participating in an SAP implementation or upgrade is a significant plus; S/4HANA Public Cloud experience is especially valued ? Experience using and managing data in SolidWorks Electrical is a significant plus ? Experience using company-approved AI assistants to aid in daily tasks, consistent with company data-handling policy is a significant plus Technical Skills ? Proficiency reading and interpreting engineering drawings, CAD models, and technical specifications ? Strong understanding of BOM structures (single-level, multi-level, eBOM vs. mBOM) and SAP BOM management ? Working knowledge of SolidWorks (CAD) sufficient to navigate assemblies, drawings, and file relationships within the PDM vault ? Working knowledge of SAP material master concepts: material types, MRP views, unit of measure, procurement types, and understanding of cost rollups (costing is Finance-owned) ? Proficient in Microsoft Office suite, particularly Excel for data analysis, mass upload preparation (loads performed through approved, logged templates), and reporting Competencies ? Exceptional attention to detail and commitment to data accuracy ? Strong organizational and process-orientation; comfortable building and enforcing standards ? Effective communicator across technical and non-technical audiences ? Collaborative by nature with the ability to influence without direct authority ? Continuous improvement mindset; proactively identifies gaps and drives resolution PREFERRED QUALIFICATIONS ? Experience in industrial equipment, capital goods, or specialty manufacturing ? Familiarity with ISO 9001 document control requirements ? Exposure to ISA-95 manufacturing hierarchy and integration concepts (MES/SAP/PDM layers) ? Understanding of rental or configured-to-order product models as they affect SAP BOM and material master structure ? SolidWorks PDM Professional certification a plus ? SAP certification (ByDesign or S/4HANA) a plus ? APICS CPIM or similar supply chain certification a plus WORK ENVIRONMENT This position is primarily office-based within the engineering environment, with regular interaction with the manufacturing floor and IT to support data accuracy and change management activities. Occasional travel to supplier or customer sites may be required. The role requires the ability to sit and work at a computer for extended periods. Total Rewards Sherman + Reilly offers a competitive total rewards package backed by the scale of Quanta Services, designed to support your financial, physical, and professional well-being: • Competitive base salary with annual performance-based bonus eligibility. • Comprehensive medical, dental, and vision coverage. • 401(k) retirement savings plan with company match. • Generous paid time off . click apply for full job details
11/10/2026
Full time
Job Description Job Description About Sherman + Reilly Established in 1927, Sherman + Reilly is North America's leading manufacturer of transmission and distribution line-stringing equipment for the electric utility industry. From our Chattanooga headquarters, we design and build pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks, engineered for safety and built to last. Driven by a nearly century-long commitment to lineman safety and continuous innovation, we partner with the electric power industry to help meet the energy needs of the future. As part of Quanta Services, a leading infrastructure solutions provider for the electric power industry, we pair a nearly century-old brand with the scale and career opportunity of a large parent organization. Position Summary The Product Data Engineer (PDE) is responsible for the integrity, governance, and lifecycle management of all product-related data within the organization and report to the Program Manager. This role owns the structure and accuracy of the Engineering Bill of Materials (eBOM), part master data, technical drawings, and engineering change processes. Serving as the business data owner of SolidWorks PDM Professional (DocVault), the PDE is the authoritative source for product information across Engineering, Operations, Supply Chain, and SAP - ensuring that the right data is available, accurate, and accessible at every stage of product development and production. System administration of SolidWorks PDM Professional remains with the CAD/PDM Systems Administrator in IT. Key Responsibilities Product Data Governance ? Own and maintain the Engineering Bill of Materials (eBOM) for all active and new products ? Establish and enforce part numbering standards, naming conventions, and data entry guidelines ? Manage the accuracy of the SAP material master as it pertains to engineering data, ensuring alignment between engineering data and operational records ? Govern the release and revision status of all technical drawings, specifications, and product documents within SolidWorks PDM Professional ? Define and be responsible for the maintenance of data quality standards across SolidWorks PDM Professional (DocVault) and SAP Engineering Change Management ? Serve as the process owner for the Engineering Change Order (ECO) and Engineering Change Notice (ECN) processes ? Coordinate cross-functional review and approval of engineering changes with Engineering, Operations, Supply Chain, and Quality ? Ensure controlled, documented transition of design changes into production BOMs and SAP procurement records ? Maintain accuracy of revision history and audit trails for all product changes within SolidWorks PDM Professional SolidWorks PDM Professional Administration ? Serve as the administrator of data for SolidWorks PDM Professional (DocVault), including defining requirements for folder structure and data migration ? Coordinate with the CAD/PDM Systems Administrator on requirements, design input, and user acceptance testing for document workflows, revision states, and approval routing within the PDM Vault ? Own the data requirements for, and validate the accuracy of, the integration between SolidWorks PDM Professional and SAP (BOM and material master synchronization) ? Coordinate with the CAD/PDM Systems Administrator on system upgrades (including acceptance testing of upgrades), backups, and performance of the PDM environment ? Assist IT and the CAD/PDM Systems Administrator with requirements, user acceptance testing, and rollout of planned BOM comparison and synchronization tooling between SolidWorks PDM and SAP, including defining part name and content consistency rules and training users ? Train and support engineering staff on SolidWorks PDM Professional data standards and data processes ? Establish and document DocVault data governance procedures; train users on proper modeling, drawing, and eBOM maintenance protocols ? The CAD/PDM Systems Administrator retains final authority over PDM system configuration, permissions, workflows, upgrades, backups, and integrations. SAP Material Master & BOM Management ? Serve as the functional subject matter expert for product data within SAP (Business ByDesign today, S/4HANA Public Cloud planned) ? Manage SAP material master data and BOM structures, as it pertains to engineering data, ensuring data integrity and consistency across plant codes ? Partner with IT and SAP support teams to define data standards, migration requirements, and system improvements ? Establish and document SAP data governance procedures; train users on proper material master and BOM maintenance protocols Cross-Functional Collaboration ? Serve as the primary liaison between Engineering and Operations/Supply Chain on product data matters ? Support New Product Development (NPD) by establishing BOM structure and SAP/PDM data readiness milestones ? Participate in SAP continuous improvement initiatives as the subject matter expert for product and material data Reporting & Compliance ? Generate reports on data quality, change order cycle times, and BOM accuracy metrics ? Support audits and quality system requirements (e.g., ISO 9001) as they relate to document and data control ? Maintain compliance with internal configuration management policies and applicable regulatory requirements ? Operate within defined access and segregation-of-duties controls; request any elevated system access only through IT's standard approval process Qualifications Education ? Bachelor's degree in Engineering, Manufacturing Technology, Industrial Technology, or a related technical discipline required ? Associate's degree with significant relevant experience may be considered in lieu of a four-year degree Experience ? 3-7 years of experience in product data management, configuration management, or a related engineering role within a manufacturing environment ? Direct, hands-on experience with SolidWorks PDM Professional (DocVault) required - including advanced user experience and familiarity with vault administration and workflow concepts ? Demonstrated experience managing Bills of Materials and engineering change processes ? Direct experience working within SAP (Business ByDesign and/or S/4HANA) required; experience with SAP material master and BOM management strongly preferred ? Experience supporting or participating in an SAP implementation or upgrade is a significant plus; S/4HANA Public Cloud experience is especially valued ? Experience using and managing data in SolidWorks Electrical is a significant plus ? Experience using company-approved AI assistants to aid in daily tasks, consistent with company data-handling policy is a significant plus Technical Skills ? Proficiency reading and interpreting engineering drawings, CAD models, and technical specifications ? Strong understanding of BOM structures (single-level, multi-level, eBOM vs. mBOM) and SAP BOM management ? Working knowledge of SolidWorks (CAD) sufficient to navigate assemblies, drawings, and file relationships within the PDM vault ? Working knowledge of SAP material master concepts: material types, MRP views, unit of measure, procurement types, and understanding of cost rollups (costing is Finance-owned) ? Proficient in Microsoft Office suite, particularly Excel for data analysis, mass upload preparation (loads performed through approved, logged templates), and reporting Competencies ? Exceptional attention to detail and commitment to data accuracy ? Strong organizational and process-orientation; comfortable building and enforcing standards ? Effective communicator across technical and non-technical audiences ? Collaborative by nature with the ability to influence without direct authority ? Continuous improvement mindset; proactively identifies gaps and drives resolution PREFERRED QUALIFICATIONS ? Experience in industrial equipment, capital goods, or specialty manufacturing ? Familiarity with ISO 9001 document control requirements ? Exposure to ISA-95 manufacturing hierarchy and integration concepts (MES/SAP/PDM layers) ? Understanding of rental or configured-to-order product models as they affect SAP BOM and material master structure ? SolidWorks PDM Professional certification a plus ? SAP certification (ByDesign or S/4HANA) a plus ? APICS CPIM or similar supply chain certification a plus WORK ENVIRONMENT This position is primarily office-based within the engineering environment, with regular interaction with the manufacturing floor and IT to support data accuracy and change management activities. Occasional travel to supplier or customer sites may be required. The role requires the ability to sit and work at a computer for extended periods. Total Rewards Sherman + Reilly offers a competitive total rewards package backed by the scale of Quanta Services, designed to support your financial, physical, and professional well-being: • Competitive base salary with annual performance-based bonus eligibility. • Comprehensive medical, dental, and vision coverage. • 401(k) retirement savings plan with company match. • Generous paid time off . click apply for full job details
