Achieve more with Volt Volt is immediately hiring for Customer Experience Business Analyst in Fountain Vly, CA As a Customer Experience Business Analyst, you will: Engage with various client's business units including Customer Satisfaction Division, Aftersales Parts Ordering support to understand their needs and work collaboratively to identify and scope a solution to meet those needs. Engage with client's and other vendor partners to develop applications to meet the needs of the various business units. Lead in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Interact closely with both business stakeholders and technical teams throughout a project's lifecycle. Review vendor proposals, estimates, solution designs, requirements responses, delivery plans, and completed deliverables for alignment with approved business requirements. Track vendor dependencies, risks, decisions, commitments, and unresolved items through completion. Engage with the business to document business requirements, develop the business ROI, get cost assessment, request business approval, prepare project funding requests for IT Steering Committee approval, and work with procurement teams to finalize SOWs and secure funding for approved projects. Analyze and document Customer Care requirements involving contact routing, IVR/IVA, telephony, agent desktop capabilities, call disposition, transfers, callbacks, messaging, authentication, workforce processes, quality management, reporting, and customer self-service Support investigation and resolution of Customer Care system issues by documenting business impact, reproducing reported behavior, gathering examples and evidence, coordinating with internal and vendor technical teams, tracking corrective actions, validating fixes, and communicating status to affected stakeholders. This is a full-time 12-months contract opportunity. The ideal candidate will have: At least five years of experience working with customer systems including and not limited to: customer feedback, contact center, customer service, Part Ordering, and technical support related systems. At least five years of project management, program management or vendor/supplier management experience desired. Salesforce Service Cloud, Automotive Cloud, or comparable CRM experience SQL and data-analysis experience Automotive or connected-services experience Knowledge-management platform experience Agile, Scrum, or hybrid delivery experience Preferred Qualifications: Automotive experience preferred. Understanding of IT organizations, their purpose, and the software development life cycle. UAT and defect-management experience Experience coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS platform experience. Pay Rate: $42.00 - $45.00per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Volt, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions . I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice . Pandologic. Category:Customer Service,
10/30/2026
Full time
Achieve more with Volt Volt is immediately hiring for Customer Experience Business Analyst in Fountain Vly, CA As a Customer Experience Business Analyst, you will: Engage with various client's business units including Customer Satisfaction Division, Aftersales Parts Ordering support to understand their needs and work collaboratively to identify and scope a solution to meet those needs. Engage with client's and other vendor partners to develop applications to meet the needs of the various business units. Lead in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Interact closely with both business stakeholders and technical teams throughout a project's lifecycle. Review vendor proposals, estimates, solution designs, requirements responses, delivery plans, and completed deliverables for alignment with approved business requirements. Track vendor dependencies, risks, decisions, commitments, and unresolved items through completion. Engage with the business to document business requirements, develop the business ROI, get cost assessment, request business approval, prepare project funding requests for IT Steering Committee approval, and work with procurement teams to finalize SOWs and secure funding for approved projects. Analyze and document Customer Care requirements involving contact routing, IVR/IVA, telephony, agent desktop capabilities, call disposition, transfers, callbacks, messaging, authentication, workforce processes, quality management, reporting, and customer self-service Support investigation and resolution of Customer Care system issues by documenting business impact, reproducing reported behavior, gathering examples and evidence, coordinating with internal and vendor technical teams, tracking corrective actions, validating fixes, and communicating status to affected stakeholders. This is a full-time 12-months contract opportunity. The ideal candidate will have: At least five years of experience working with customer systems including and not limited to: customer feedback, contact center, customer service, Part Ordering, and technical support related systems. At least five years of project management, program management or vendor/supplier management experience desired. Salesforce Service Cloud, Automotive Cloud, or comparable CRM experience SQL and data-analysis experience Automotive or connected-services experience Knowledge-management platform experience Agile, Scrum, or hybrid delivery experience Preferred Qualifications: Automotive experience preferred. Understanding of IT organizations, their purpose, and the software development life cycle. UAT and defect-management experience Experience coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS platform experience. Pay Rate: $42.00 - $45.00per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Volt, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions . I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice . Pandologic. Category:Customer Service,
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
10/30/2026
Full time
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Job Description Job Description PeopleSoft FSCM Technical Analyst (Full-Time) Location: Remote with periodic onsite (monthly team meeting) Gainesville FL Employment Type: Full-Time Industry: Healthcare Overview We are working with a well-established healthcare organization seeking a PeopleSoft FSCM Technical Analyst to join their enterprise applications team on a full-time basis. This is a high-impact, hands-on development role focused on supporting and enhancing PeopleSoft Financials-particularly within Purchasing and Supply Chain operations . The ideal candidate is a strong technical resource who can build, optimize, and support solutions while collaborating across functional and technical teams. Key Responsibilities Design, develop, and support PeopleSoft FSCM applications , with an emphasis on Purchasing Build and enhance Fluid UI components and mobile-friendly pages Develop customizations using Drop Zones, mappings, and related tools Create solutions from the ground up, including new components and enhancements Support integrations using Integration Broker and related technologies Collaborate with stakeholders to translate business needs into technical solutions Participate in system upgrades, enhancements, and ongoing optimization initiatives Contribute to reporting and analytics efforts (including dashboarding tools) Participate in a rotational on-call support schedule Attend monthly onsite team meetings Required Qualifications Strong hands-on experience with PeopleSoft FSCM (v9.x) Proven development experience with: o Fluid UI / mobile-first design o Drop Zones and component customization o Building solutions from scratch Experience with Integration Broker and enterprise system integrations Familiarity with EDI transactions related to purchasing and invoicing Experience working in an Oracle database environment Strong technical problem-solving and development skills Ability to work independently in a fast-paced environment Preferred Qualifications Experience in a healthcare environment Exposure to EHR integrations (high-level understanding) Experience with Tableau or similar reporting tools Familiarity with enterprise workforce/timekeeping systems Work Environment Primarily remote role Occasional onsite presence (approximately once per month ) for team collaboration Why This Opportunity Full-time, stable opportunity within a growing healthcare organization Collaborative team environment with both technical and functional experts Opportunity to work on modernizing PeopleSoft (Fluid + mobile) High-visibility role supporting critical financial and operational systems Next Steps If you're a hands-on PeopleSoft FSCM developer looking for a full-time opportunity with strong long-term stability, we'd welcome the opportunity to connect.
10/30/2026
Full time
Job Description Job Description PeopleSoft FSCM Technical Analyst (Full-Time) Location: Remote with periodic onsite (monthly team meeting) Gainesville FL Employment Type: Full-Time Industry: Healthcare Overview We are working with a well-established healthcare organization seeking a PeopleSoft FSCM Technical Analyst to join their enterprise applications team on a full-time basis. This is a high-impact, hands-on development role focused on supporting and enhancing PeopleSoft Financials-particularly within Purchasing and Supply Chain operations . The ideal candidate is a strong technical resource who can build, optimize, and support solutions while collaborating across functional and technical teams. Key Responsibilities Design, develop, and support PeopleSoft FSCM applications , with an emphasis on Purchasing Build and enhance Fluid UI components and mobile-friendly pages Develop customizations using Drop Zones, mappings, and related tools Create solutions from the ground up, including new components and enhancements Support integrations using Integration Broker and related technologies Collaborate with stakeholders to translate business needs into technical solutions Participate in system upgrades, enhancements, and ongoing optimization initiatives Contribute to reporting and analytics efforts (including dashboarding tools) Participate in a rotational on-call support schedule Attend monthly onsite team meetings Required Qualifications Strong hands-on experience with PeopleSoft FSCM (v9.x) Proven development experience with: o Fluid UI / mobile-first design o Drop Zones and component customization o Building solutions from scratch Experience with Integration Broker and enterprise system integrations Familiarity with EDI transactions related to purchasing and invoicing Experience working in an Oracle database environment Strong technical problem-solving and development skills Ability to work independently in a fast-paced environment Preferred Qualifications Experience in a healthcare environment Exposure to EHR integrations (high-level understanding) Experience with Tableau or similar reporting tools Familiarity with enterprise workforce/timekeeping systems Work Environment Primarily remote role Occasional onsite presence (approximately once per month ) for team collaboration Why This Opportunity Full-time, stable opportunity within a growing healthcare organization Collaborative team environment with both technical and functional experts Opportunity to work on modernizing PeopleSoft (Fluid + mobile) High-visibility role supporting critical financial and operational systems Next Steps If you're a hands-on PeopleSoft FSCM developer looking for a full-time opportunity with strong long-term stability, we'd welcome the opportunity to connect.
Job Description Job Description Data, AI, and Automation Specialist The Position: Censeo Consulting Group is seeking Data, AI, & Automation Specialists at Mid and Senior experience levels to support the General Services Administration (GSA) Assisted Acquisition Services (AAS) organization through the Contracted Enterprise Support (ACES) program. Data, AI, & Automation Specialists will help identify, design, develop, and implement data-driven and technology-enabled solutions that improve how teams analyze information, manage workflows, and execute business processes. In this role, you will collaborate with government stakeholders, business users, analysts, and technical teams to identify opportunities for automation and artificial intelligence, improve access to actionable data, and translate operational needs into practical solutions. This position is ideal for experienced professionals who combine strong technical and analytical capabilities with an understanding of business processes and can effectively translate complex requirements into scalable data, AI, and automation solutions. Key Responsibilities: Analyze business processes, workflows, data sources, and operational requirements to identify opportunities for improvement through data, AI, and automation. Design, develop, implement, and support automated workflows, analytical solutions, dashboards, and other technology-enabled tools. Work with government stakeholders and business users to gather requirements and translate operational challenges into technical and analytical solutions. Develop data models, queries, reports, dashboards, and visualizations that provide stakeholders with actionable insights. Support the development and implementation of AI-enabled solutions that improve analysis, knowledge management, decision support, or business operations. Design and implement workflow and process automations that reduce manual effort, streamline repetitive activities, and improve operational consistency. Integrate information from multiple data sources to support reporting, analysis, and decision-making. Evaluate data quality, identify gaps or inconsistencies, and support improvements to data collection, organization, and management. Develop prototypes and proof-of-concept solutions to evaluate potential approaches to business and operational challenges. Test, troubleshoot, maintain, and improve data, AI, and automation solutions. Develop documentation, user guidance, technical materials, and presentations to support solution implementation and adoption. Collaborate with technical, acquisition, financial, program, and operational stakeholders to ensure solutions align with business requirements. Monitor solution performance and identify opportunities for enhancement, optimization, and expanded automation. Support responsible implementation of AI and automation within applicable federal security, privacy, data governance, and technology requirements. Provide technical guidance and recommendations to government stakeholders and project teams. The Ideal Candidate: At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo's client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team's innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what's printed on your diploma. We believe an effective Data, AI, and Automation Specialist will be able to combine strategic thinking, analytical judgment, and strong people skills to identify and implement meaningful, practical changes for federal clients. Qualifications for the role include: Bachelor's degree in computer science, information systems, data science, engineering, business analytics, mathematics, statistics, or a related discipline, or equivalent relevant professional experience. Experience developing or implementing data analytics, AI, automation, business intelligence, or technology-enabled business solutions. Experience translating business requirements and operational challenges into practical technical solutions. Strong analytical, critical-thinking, and problem-solving skills. Experience working with structured and unstructured data and integrating information from multiple sources. Experience developing dashboards, visualizations, reports, automated workflows, or analytical applications. Familiarity with AI, machine learning, generative AI, intelligent automation, or related technologies. Experience with relevant tools and technologies such as Power BI, Power Automate, Power Apps, Python, SQL, or comparable platforms and programming languages. Ability to evaluate processes and identify opportunities for automation and technology-enabled improvement. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. Experience documenting technical requirements, solution designs, processes, testing results, and user guidance. Ability to manage multiple technical initiatives and competing priorities. Experience supporting federal government technology, data, automation, acquisition, or business transformation initiatives is preferred. Experience supporting GSA or another federal government agency is preferred. Relevant Microsoft, data analytics, cloud, AI, automation, or project management certifications are a plus. Experience Levels: Mid Level: 5+ years of experience in data analytics, artificial intelligence, automation, business intelligence, software development, data engineering, process automation, technology consulting, or a closely related field. Senior Level: 10+ years of experience in data analytics, artificial intelligence, automation, business intelligence, software development, data engineering, process automation, technology consulting, or a closely related field. The Company: Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients' most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. At Censeo, our award-winning culture means you'll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we're also good friends who know the names of each other's dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. The Location: Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. The Fine Print: The salary range for this role is $110,000 - $170,000 depending on experience This is an exempt, full-time position This role is subject to a full-time in-person work schedule in Washington, D.C. with the possibility for hybrid if approved by the client. Essential Physical Functions Sitting: Particularly for sustained periods of time Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at -us/. Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. Join Our Award-Winning Culture! Our passion wins awards. But don't just take it from us 2024 Vault Consulting 50 North America 2024 Vault Best Consulting Firm for Hours in the Office 2023 Vault Best Consulting Firm for Work/Life Balance 2023 Vault Best Consulting Firm for Overall Diversity 2023 Management Consulted Best Boutique Firms in Washington DC 2022 Vault Best Overall Consulting Firm to Work For 2020 Vault Best Boutique Consulting Firm 2019 Ivy Exec Best Boutique Consulting Firm . click apply for full job details
10/30/2026
Full time
Job Description Job Description Data, AI, and Automation Specialist The Position: Censeo Consulting Group is seeking Data, AI, & Automation Specialists at Mid and Senior experience levels to support the General Services Administration (GSA) Assisted Acquisition Services (AAS) organization through the Contracted Enterprise Support (ACES) program. Data, AI, & Automation Specialists will help identify, design, develop, and implement data-driven and technology-enabled solutions that improve how teams analyze information, manage workflows, and execute business processes. In this role, you will collaborate with government stakeholders, business users, analysts, and technical teams to identify opportunities for automation and artificial intelligence, improve access to actionable data, and translate operational needs into practical solutions. This position is ideal for experienced professionals who combine strong technical and analytical capabilities with an understanding of business processes and can effectively translate complex requirements into scalable data, AI, and automation solutions. Key Responsibilities: Analyze business processes, workflows, data sources, and operational requirements to identify opportunities for improvement through data, AI, and automation. Design, develop, implement, and support automated workflows, analytical solutions, dashboards, and other technology-enabled tools. Work with government stakeholders and business users to gather requirements and translate operational challenges into technical and analytical solutions. Develop data models, queries, reports, dashboards, and visualizations that provide stakeholders with actionable insights. Support the development and implementation of AI-enabled solutions that improve analysis, knowledge management, decision support, or business operations. Design and implement workflow and process automations that reduce manual effort, streamline repetitive activities, and improve operational consistency. Integrate information from multiple data sources to support reporting, analysis, and decision-making. Evaluate data quality, identify gaps or inconsistencies, and support improvements to data collection, organization, and management. Develop prototypes and proof-of-concept solutions to evaluate potential approaches to business and operational challenges. Test, troubleshoot, maintain, and improve data, AI, and automation solutions. Develop documentation, user guidance, technical materials, and presentations to support solution implementation and adoption. Collaborate with technical, acquisition, financial, program, and operational stakeholders to ensure solutions align with business requirements. Monitor solution performance and identify opportunities for enhancement, optimization, and expanded automation. Support responsible implementation of AI and automation within applicable federal security, privacy, data governance, and technology requirements. Provide technical guidance and recommendations to government stakeholders and project teams. The Ideal Candidate: At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo's client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team's innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what's printed on your diploma. We believe an effective Data, AI, and Automation Specialist will be able to combine strategic thinking, analytical judgment, and strong people skills to identify and implement meaningful, practical changes for federal clients. Qualifications for the role include: Bachelor's degree in computer science, information systems, data science, engineering, business analytics, mathematics, statistics, or a related discipline, or equivalent relevant professional experience. Experience developing or implementing data analytics, AI, automation, business intelligence, or technology-enabled business solutions. Experience translating business requirements and operational challenges into practical technical solutions. Strong analytical, critical-thinking, and problem-solving skills. Experience working with structured and unstructured data and integrating information from multiple sources. Experience developing dashboards, visualizations, reports, automated workflows, or analytical applications. Familiarity with AI, machine learning, generative AI, intelligent automation, or related technologies. Experience with relevant tools and technologies such as Power BI, Power Automate, Power Apps, Python, SQL, or comparable platforms and programming languages. Ability to evaluate processes and identify opportunities for automation and technology-enabled improvement. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. Experience documenting technical requirements, solution designs, processes, testing results, and user guidance. Ability to manage multiple technical initiatives and competing priorities. Experience supporting federal government technology, data, automation, acquisition, or business transformation initiatives is preferred. Experience supporting GSA or another federal government agency is preferred. Relevant Microsoft, data analytics, cloud, AI, automation, or project management certifications are a plus. Experience Levels: Mid Level: 5+ years of experience in data analytics, artificial intelligence, automation, business intelligence, software development, data engineering, process automation, technology consulting, or a closely related field. Senior Level: 10+ years of experience in data analytics, artificial intelligence, automation, business intelligence, software development, data engineering, process automation, technology consulting, or a closely related field. The Company: Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients' most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. At Censeo, our award-winning culture means you'll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we're also good friends who know the names of each other's dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. The Location: Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. The Fine Print: The salary range for this role is $110,000 - $170,000 depending on experience This is an exempt, full-time position This role is subject to a full-time in-person work schedule in Washington, D.C. with the possibility for hybrid if approved by the client. Essential Physical Functions Sitting: Particularly for sustained periods of time Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at -us/. Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. Join Our Award-Winning Culture! Our passion wins awards. But don't just take it from us 2024 Vault Consulting 50 North America 2024 Vault Best Consulting Firm for Hours in the Office 2023 Vault Best Consulting Firm for Work/Life Balance 2023 Vault Best Consulting Firm for Overall Diversity 2023 Management Consulted Best Boutique Firms in Washington DC 2022 Vault Best Overall Consulting Firm to Work For 2020 Vault Best Boutique Consulting Firm 2019 Ivy Exec Best Boutique Consulting Firm . click apply for full job details
Frank L Blum Construction Co
Asheville, North Carolina
Job Description Job Description Summary The Applied AI Specialist uses artificial intelligence to solve practical business problems. The work is applied rather than theoretical: building tooling that assembles reporting from the company's corporate operating systems so that business analytics improve, and developing tools that make each department's day-to-day work move faster and with better information. This is an individual contributor position for someone who can take a defined problem and deliver a working, documented, production-ready solution. The Director of Business Intelligence sets departmental technical standards and carries governance and vendor decisions. Within those standards the person in this seat owns the design of their assigned solution areas. Essential Duties and Responsibilities Applied AI Development Build tooling that assembles reporting from the company's corporate operating systems and provides for better business analytics. Develop artificial intelligence tools that provide for more efficient workflows within each department's function. Design, build, test and deploy agents and assistants that automate research, document review and report preparation. Prototype quickly, measure each result against the process it replaces, and either harden it for production or retire it. Extract structured data from construction documents (drawings, specifications, contracts, submittals, schedules and meeting transcripts) using vision-capable and language models, so that downstream scheduling, estimating, contract and risk tools answer from the project record rather than from general knowledge. Integration & Engineering Write and maintain the integrations required to connect the company's platforms to one another and to artificial intelligence services. Design and maintain retrieval pipelines over company documents and project data, so that tooling answers from the company's own information rather than from general knowledge. Work with the Director on the company data warehouse, including ingestion, modeling and the interfaces that tooling queries against. Maintain source control, environment configuration, testing and deployment practice for everything built. Build and maintain connectors to the company's platforms using open agent protocols (Model Context Protocol or equivalent), reusable agent skills and scheduled agent runs, with a named service account for every integration. Treat the company data warehouse as the primary source for every assistant that reports numbers: tooling queries the governed model maintained by the Business Intelligence & Automation Analyst rather than re-deriving figures from raw files. Evaluation & Production Operations Maintain a golden test set and regression suite for every deployed assistant. No prompt, model or retrieval change ships without passing it, and a failed check is reported, not suppressed. Instrument every assistant with tracing and logging so that each run's inputs, retrieved sources, outputs, latency and cost can be reviewed after the fact. Report monthly, per tool: accuracy against the test set, failure rate, adoption, time saved and API or token spend against the approved budget. Own production support for deployed assistants: monitoring, failure alerting, incident response, a published support path for end users, and a written runbook for each tool. Standards, Governance & Security Apply and help refine the departmental standards for how tools are built, named, versioned, documented and shared inside the company. Build the required guardrails into every deployed tool, covering data handling, confidentiality, output accuracy and the boundary between a recommendation and a human decision. Contribute hands-on testing and written findings to platform and vendor evaluations led by the Director. Partner with Information Technology on security review, access control, licensing and acceptable use, and raise concerns early. Classify data before it reaches any model service. De-identify personnel and compensation data, keep client-confidential material inside approved services only, and confirm vendor data-retention and model-training terms before a new service is used. Route every automated read of company data through named, department-owned service accounts whose activity is logged and reviewed quarterly by the Director and the Executive Vice President. Verify that generated output meets company brand and accuracy standards before it reaches a client. Enablement & Deployment Package tools so that an end user can run them without configuring anything, and distribute them to the teams that need them. Write plain-language documentation for every tool deployed, covering what it does, what it does not do, and when its output should not be trusted. Sit down with a department and establish what they actually need before building anything for them. Measure and report adoption and time saved for each deployed tool. Partner with the company training function on adoption programs, office hours and role-specific training so that deployed tools are used, not just delivered. General Maintain confidentiality of financial, personnel and client information encountered in the course of the work. Stay current on developments in applied artificial intelligence and bring relevant capability to the department's attention. Perform other duties and special projects as assigned. Qualification Requirements The required list is the working foundation a candidate must hold on day one. The preferred list is capability that is welcome on arrival and will otherwise be developed in the role. Required Bachelor's degree in computer science, software engineering, data science, information systems or a related field, or an equivalent combination of education and experience. Three or more years of professional software, data or automation engineering experience. Production experience building against large language model services, including prompt design and tool or function calling. Demonstrated experience building retrieval over a document corpus, including chunking, embedding and relevance evaluation. Demonstrated proficiency in a general-purpose programming language used for integration work, including work with web interfaces, authentication and data transformation. Experience connecting third-party software platforms to one another through their published interfaces. Working proficiency writing queries against a relational database, and a working understanding of data warehouse concepts. Working practice with source control, automated testing and deployment in a team environment. Demonstrated practice building evaluation sets and regression tests for language-model applications, and reporting accuracy and cost over time. Experience operating a language-model application in production, including monitoring, failure alerting and incident response. Ability to judge whether a problem should be solved with artificial intelligence, with conventional automation, or not at all, and to say so plainly. Ability to explain technical work to a non-technical audience. Preferred, not required Experience with vector databases, embedding model selection or document processing at scale. Exposure to data warehouse design or analytics engineering. Experience evaluating artificial intelligence platforms or vendors and writing up the findings. Experience with agent frameworks and open agent protocols (Model Context Protocol or equivalent), including packaging reusable agent skills for non-technical users. Experience extracting structured data from engineering drawings, specifications or contracts using vision-capable models. Familiarity with construction or other project-based operating data: job cost, schedules, submittals, RFIs, change orders, subcontractor bids. Experience with Microsoft 365, Power Platform or SQL Server as an integration surface. Physical Demands Regularly required to sit or stand and walk for extended periods of time, with the occasional ability to stoop or kneel. Must occasionally lift and/or move up to 50 pounds. Vision abilities for this position include close vision as well as distance vision. Ability to repetitiously use hands and fingers to handle or feel and to manipulate keys on a keyboard. Comments This position supports all company offices and active job sites. Employees may be required to travel between Blum's offices or to active job sites as required. Candidates will be asked to walk through examples of their own work during the technical interview. This position has no direct reports. Candidates will be asked to show the evaluation and monitoring approach they used on a production language-model application, not only the application itself. Professional appearance and demeanor required for this position. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) matching PTO Life Insurance Short Term Disability Gym Reimbursement NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
10/30/2026
Full time
Job Description Job Description Summary The Applied AI Specialist uses artificial intelligence to solve practical business problems. The work is applied rather than theoretical: building tooling that assembles reporting from the company's corporate operating systems so that business analytics improve, and developing tools that make each department's day-to-day work move faster and with better information. This is an individual contributor position for someone who can take a defined problem and deliver a working, documented, production-ready solution. The Director of Business Intelligence sets departmental technical standards and carries governance and vendor decisions. Within those standards the person in this seat owns the design of their assigned solution areas. Essential Duties and Responsibilities Applied AI Development Build tooling that assembles reporting from the company's corporate operating systems and provides for better business analytics. Develop artificial intelligence tools that provide for more efficient workflows within each department's function. Design, build, test and deploy agents and assistants that automate research, document review and report preparation. Prototype quickly, measure each result against the process it replaces, and either harden it for production or retire it. Extract structured data from construction documents (drawings, specifications, contracts, submittals, schedules and meeting transcripts) using vision-capable and language models, so that downstream scheduling, estimating, contract and risk tools answer from the project record rather than from general knowledge. Integration & Engineering Write and maintain the integrations required to connect the company's platforms to one another and to artificial intelligence services. Design and maintain retrieval pipelines over company documents and project data, so that tooling answers from the company's own information rather than from general knowledge. Work with the Director on the company data warehouse, including ingestion, modeling and the interfaces that tooling queries against. Maintain source control, environment configuration, testing and deployment practice for everything built. Build and maintain connectors to the company's platforms using open agent protocols (Model Context Protocol or equivalent), reusable agent skills and scheduled agent runs, with a named service account for every integration. Treat the company data warehouse as the primary source for every assistant that reports numbers: tooling queries the governed model maintained by the Business Intelligence & Automation Analyst rather than re-deriving figures from raw files. Evaluation & Production Operations Maintain a golden test set and regression suite for every deployed assistant. No prompt, model or retrieval change ships without passing it, and a failed check is reported, not suppressed. Instrument every assistant with tracing and logging so that each run's inputs, retrieved sources, outputs, latency and cost can be reviewed after the fact. Report monthly, per tool: accuracy against the test set, failure rate, adoption, time saved and API or token spend against the approved budget. Own production support for deployed assistants: monitoring, failure alerting, incident response, a published support path for end users, and a written runbook for each tool. Standards, Governance & Security Apply and help refine the departmental standards for how tools are built, named, versioned, documented and shared inside the company. Build the required guardrails into every deployed tool, covering data handling, confidentiality, output accuracy and the boundary between a recommendation and a human decision. Contribute hands-on testing and written findings to platform and vendor evaluations led by the Director. Partner with Information Technology on security review, access control, licensing and acceptable use, and raise concerns early. Classify data before it reaches any model service. De-identify personnel and compensation data, keep client-confidential material inside approved services only, and confirm vendor data-retention and model-training terms before a new service is used. Route every automated read of company data through named, department-owned service accounts whose activity is logged and reviewed quarterly by the Director and the Executive Vice President. Verify that generated output meets company brand and accuracy standards before it reaches a client. Enablement & Deployment Package tools so that an end user can run them without configuring anything, and distribute them to the teams that need them. Write plain-language documentation for every tool deployed, covering what it does, what it does not do, and when its output should not be trusted. Sit down with a department and establish what they actually need before building anything for them. Measure and report adoption and time saved for each deployed tool. Partner with the company training function on adoption programs, office hours and role-specific training so that deployed tools are used, not just delivered. General Maintain confidentiality of financial, personnel and client information encountered in the course of the work. Stay current on developments in applied artificial intelligence and bring relevant capability to the department's attention. Perform other duties and special projects as assigned. Qualification Requirements The required list is the working foundation a candidate must hold on day one. The preferred list is capability that is welcome on arrival and will otherwise be developed in the role. Required Bachelor's degree in computer science, software engineering, data science, information systems or a related field, or an equivalent combination of education and experience. Three or more years of professional software, data or automation engineering experience. Production experience building against large language model services, including prompt design and tool or function calling. Demonstrated experience building retrieval over a document corpus, including chunking, embedding and relevance evaluation. Demonstrated proficiency in a general-purpose programming language used for integration work, including work with web interfaces, authentication and data transformation. Experience connecting third-party software platforms to one another through their published interfaces. Working proficiency writing queries against a relational database, and a working understanding of data warehouse concepts. Working practice with source control, automated testing and deployment in a team environment. Demonstrated practice building evaluation sets and regression tests for language-model applications, and reporting accuracy and cost over time. Experience operating a language-model application in production, including monitoring, failure alerting and incident response. Ability to judge whether a problem should be solved with artificial intelligence, with conventional automation, or not at all, and to say so plainly. Ability to explain technical work to a non-technical audience. Preferred, not required Experience with vector databases, embedding model selection or document processing at scale. Exposure to data warehouse design or analytics engineering. Experience evaluating artificial intelligence platforms or vendors and writing up the findings. Experience with agent frameworks and open agent protocols (Model Context Protocol or equivalent), including packaging reusable agent skills for non-technical users. Experience extracting structured data from engineering drawings, specifications or contracts using vision-capable models. Familiarity with construction or other project-based operating data: job cost, schedules, submittals, RFIs, change orders, subcontractor bids. Experience with Microsoft 365, Power Platform or SQL Server as an integration surface. Physical Demands Regularly required to sit or stand and walk for extended periods of time, with the occasional ability to stoop or kneel. Must occasionally lift and/or move up to 50 pounds. Vision abilities for this position include close vision as well as distance vision. Ability to repetitiously use hands and fingers to handle or feel and to manipulate keys on a keyboard. Comments This position supports all company offices and active job sites. Employees may be required to travel between Blum's offices or to active job sites as required. Candidates will be asked to walk through examples of their own work during the technical interview. This position has no direct reports. Candidates will be asked to show the evaluation and monitoring approach they used on a production language-model application, not only the application itself. Professional appearance and demeanor required for this position. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) matching PTO Life Insurance Short Term Disability Gym Reimbursement NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Description Job Description What are the top 3 skills required for this role? 1. Power BI Development & Data Modeling 2. Tableau Dashboard Development 3. Report Automation & Analytics 4. ITIL / ITSM Expertise 5. ServiceNow Reporting & KPI Management Certifications Required " ITIL v4 Foundation Certification (mandatory/preferred). " Microsoft PL-300 (Power BI Data Analyst Associate). " Tableau Certification. We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7 years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable. Key Responsibilities Reporting & Analytics " Design, develop, and maintain enterprise dashboards using Power BI and Tableau. " Create executive-level reports, scorecards, and KPI dashboards. " Perform trend analysis and deliver actionable business insights. " Develop operational reporting for Incident, Problem, Change, and Service Management functions. " Present findings and recommendations to senior leadership. Automation & Process Improvement " Automate report generation and distribution processes. " Leverage Power Automate, SQL and scripting tools to eliminate manual efforts. " Identify opportunities to improve operational efficiency through automation . ITIL & ITSM Reporting " Support and enhance reporting for: o Incident Management o Problem Management o Change Management o Availability Management o SLA Management " Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics. " Work closely with IT Operations and Service Delivery teams to drive continual service improvement. Stakeholder Management " Gather reporting requirements from business and technical stakeholders. " Translate complex datasets into meaningful visualizations and business narratives. " Support monthly, quarterly, and executive governance reviews. " Partner with cross-functional teams to drive data-driven decision-making. Required Qualifications Experience " 7 years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting. " Minimum 5 years of hands-on Power BI experience. " Minimum 3 years of Tableau development experience. " Experience supporting enterprise-scale reporting environments. " Experience working in ITSM or IT Operations environments. Technical Skills " Power BI (DAX, Power Query, Data Modeling) " Tableau Dashboard Development " SQL & Data Analysis " Power Automate " Excel Advanced Reporting " ServiceNow Reporting & Analytics " KPI, SLA & Operational Metrics Reporting " Data Visualization & Storytelling ITIL / ITSM Expertise " Strong understanding of: o Incident Management o Problem Management o Change Management o Service Request Management o Service Level Management o Continual Service Improvement (CSI) " Experience working within ITIL-driven organizations. Preferred Qualifications " ITIL v4 Foundation Certification (mandatory/preferred). " Microsoft PL-300 (Power BI Data Analyst Associate). " Tableau Certification. " ServiceNow Reporting / Performance Analytics experience. " Exposure to Dynatrace, Splunk, Grafana, or other observability platforms. Key Deliverables " Executive Dashboards & KPI Scorecards " Automated Reporting Solutions " SLA & Service Performance Reports " Incident & Problem Trend Analysis " Capacity & Availability Dashboards " Leadership Presentations & Insights " Continual Service Improvement Metrics
10/30/2026
Full time
Job Description Job Description What are the top 3 skills required for this role? 1. Power BI Development & Data Modeling 2. Tableau Dashboard Development 3. Report Automation & Analytics 4. ITIL / ITSM Expertise 5. ServiceNow Reporting & KPI Management Certifications Required " ITIL v4 Foundation Certification (mandatory/preferred). " Microsoft PL-300 (Power BI Data Analyst Associate). " Tableau Certification. We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7 years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable. Key Responsibilities Reporting & Analytics " Design, develop, and maintain enterprise dashboards using Power BI and Tableau. " Create executive-level reports, scorecards, and KPI dashboards. " Perform trend analysis and deliver actionable business insights. " Develop operational reporting for Incident, Problem, Change, and Service Management functions. " Present findings and recommendations to senior leadership. Automation & Process Improvement " Automate report generation and distribution processes. " Leverage Power Automate, SQL and scripting tools to eliminate manual efforts. " Identify opportunities to improve operational efficiency through automation . ITIL & ITSM Reporting " Support and enhance reporting for: o Incident Management o Problem Management o Change Management o Availability Management o SLA Management " Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics. " Work closely with IT Operations and Service Delivery teams to drive continual service improvement. Stakeholder Management " Gather reporting requirements from business and technical stakeholders. " Translate complex datasets into meaningful visualizations and business narratives. " Support monthly, quarterly, and executive governance reviews. " Partner with cross-functional teams to drive data-driven decision-making. Required Qualifications Experience " 7 years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting. " Minimum 5 years of hands-on Power BI experience. " Minimum 3 years of Tableau development experience. " Experience supporting enterprise-scale reporting environments. " Experience working in ITSM or IT Operations environments. Technical Skills " Power BI (DAX, Power Query, Data Modeling) " Tableau Dashboard Development " SQL & Data Analysis " Power Automate " Excel Advanced Reporting " ServiceNow Reporting & Analytics " KPI, SLA & Operational Metrics Reporting " Data Visualization & Storytelling ITIL / ITSM Expertise " Strong understanding of: o Incident Management o Problem Management o Change Management o Service Request Management o Service Level Management o Continual Service Improvement (CSI) " Experience working within ITIL-driven organizations. Preferred Qualifications " ITIL v4 Foundation Certification (mandatory/preferred). " Microsoft PL-300 (Power BI Data Analyst Associate). " Tableau Certification. " ServiceNow Reporting / Performance Analytics experience. " Exposure to Dynatrace, Splunk, Grafana, or other observability platforms. Key Deliverables " Executive Dashboards & KPI Scorecards " Automated Reporting Solutions " SLA & Service Performance Reports " Incident & Problem Trend Analysis " Capacity & Availability Dashboards " Leadership Presentations & Insights " Continual Service Improvement Metrics
Job Description At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000, and has 58 offices in 22 countries within key global markets. Our Challenge Synechron is seeking an experienced Calypso Developer to support a leading banking client in the United States. The ideal candidate will have strong experience developing, customizing, integrating, and supporting the Nasdaq Calypso platform within capital-markets environments. Key Responsibilities Design, develop, customize, and maintain solutions on the Calypso platform. Work with business analysts, architects, and stakeholders to translate business requirements into technical solutions. Develop Calypso components using Java, APIs, workflows, engines, reporting frameworks, and integration tools. Support front-office, middle-office, and back-office functions. Build and maintain integrations between Calypso and internal or external systems. Troubleshoot production issues, perform root-cause analysis, and implement permanent fixes. Support Calypso upgrades, releases, migrations, and performance improvements. Write unit and integration tests and participate in code reviews. Prepare technical documentation and follow established SDLC and Agile practices. Collaborate with distributed technology and business teams. Required Qualifications Strong hands-on experience with the Nasdaq Calypso platform. Proficiency in Java, J2EE, Spring, SQL, and REST/SOAP APIs. Experience with Calypso customization, configuration, and integration. Knowledge of Calypso modules, workflows, engines, messages, scheduled tasks, and reporting. Experience with financial products such as fixed income, foreign exchange, derivatives, money markets, or securities. Understanding of trade lifecycle, settlements, confirmations, positions, and risk-management processes. Experience working with relational databases and Unix/Linux environments. Strong troubleshooting, analytical, and communication skills. Previous experience supporting banking or capital-markets applications. Preferred Qualifications Experience with Calypso upgrades or cloud migration projects. Knowledge of microservices, Spring Boot, messaging technologies, and CI/CD tools. Experience with AWS, Azure, or another cloud platform. Familiarity with Agile delivery and DevOps practices. Calypso techno-functional experience is an advantage. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. SYNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
10/30/2026
Full time
Job Description At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000, and has 58 offices in 22 countries within key global markets. Our Challenge Synechron is seeking an experienced Calypso Developer to support a leading banking client in the United States. The ideal candidate will have strong experience developing, customizing, integrating, and supporting the Nasdaq Calypso platform within capital-markets environments. Key Responsibilities Design, develop, customize, and maintain solutions on the Calypso platform. Work with business analysts, architects, and stakeholders to translate business requirements into technical solutions. Develop Calypso components using Java, APIs, workflows, engines, reporting frameworks, and integration tools. Support front-office, middle-office, and back-office functions. Build and maintain integrations between Calypso and internal or external systems. Troubleshoot production issues, perform root-cause analysis, and implement permanent fixes. Support Calypso upgrades, releases, migrations, and performance improvements. Write unit and integration tests and participate in code reviews. Prepare technical documentation and follow established SDLC and Agile practices. Collaborate with distributed technology and business teams. Required Qualifications Strong hands-on experience with the Nasdaq Calypso platform. Proficiency in Java, J2EE, Spring, SQL, and REST/SOAP APIs. Experience with Calypso customization, configuration, and integration. Knowledge of Calypso modules, workflows, engines, messages, scheduled tasks, and reporting. Experience with financial products such as fixed income, foreign exchange, derivatives, money markets, or securities. Understanding of trade lifecycle, settlements, confirmations, positions, and risk-management processes. Experience working with relational databases and Unix/Linux environments. Strong troubleshooting, analytical, and communication skills. Previous experience supporting banking or capital-markets applications. Preferred Qualifications Experience with Calypso upgrades or cloud migration projects. Knowledge of microservices, Spring Boot, messaging technologies, and CI/CD tools. Experience with AWS, Azure, or another cloud platform. Familiarity with Agile delivery and DevOps practices. Calypso techno-functional experience is an advantage. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. SYNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Job Description About the Opportunity A growing real estate and infrastructure organization is seeking a Sr Business Analyst to join a highly visible analytics team. This role sits at the intersection of data analytics, finance, operations, and process improvement , partnering with teams across Development, Leasing, Asset Management and Operations. The ideal candidate is an analytically minded problem solver who is comfortable working with imperfect or complex data, identifying what matters, and translating findings into clear, actionable insights for business leaders. This is an excellent opportunity for someone early in their career who has strong technical skills and wants significant exposure to senior leadership and business decision-making. What You'll Do Analyze large and sometimes imperfect datasets to identify trends, opportunities and actionable business insights Build and maintain Power BI dashboards, reporting tools and executive-level reporting Use SQL and data visualization tools to extract, organize and analyze information from multiple sources Work with data warehouses and modern data platforms; exposure to Databricks or similar environments is highly valued Clean, validate and reconcile data to ensure accuracy and reliability Translate complex analysis into concise recommendations and presentations for senior executives Develop and maintain financial and operational models using Excel, Power BI and/or Python Partner with business stakeholders to understand challenges, gather requirements and determine appropriate analytical or process solutions Review existing business processes and identify opportunities for automation, efficiency and improved reporting Create process maps, workflows, requirements documentation and acceptance criteria Support projects from initial discovery and stakeholder interviews through implementation, testing and measurement Develop reporting and self-service analytics tools that enable business teams to make faster, data-driven decisions What We're Looking For Bachelor's degree in Business, Finance, Economics, Engineering, Data Analytics or a related quantitative field Approximately 2-5 years of professional experience in business analytics, data analytics, financial analysis, real estate analytics or a related field; strong candidates with relevant internships and early-career experience will also be considered Experience working in real estate, infrastructure, telecommunications, asset management or another asset-intensive industry strongly preferred Strong Power BI skills or equivalent business intelligence/reporting experience Working knowledge of SQL Advanced Excel skills and comfort building analytical or financial models Experience working with data warehouses, data lakes or modern data platforms; Databricks experience is a plus Demonstrated ability to clean, organize and analyze data that may not initially be structured or complete Experience with process mapping, process improvement and requirements documentation Ability to take detailed analysis and turn it into a clear story for senior leadership Strong communication skills and confidence working directly with stakeholders across different business functions Curious, resourceful and comfortable asking questions to understand how a business actually operates Able to thrive in a fast-moving, entrepreneurial environment with a high degree of ownership
10/30/2026
Full time
Job Description About the Opportunity A growing real estate and infrastructure organization is seeking a Sr Business Analyst to join a highly visible analytics team. This role sits at the intersection of data analytics, finance, operations, and process improvement , partnering with teams across Development, Leasing, Asset Management and Operations. The ideal candidate is an analytically minded problem solver who is comfortable working with imperfect or complex data, identifying what matters, and translating findings into clear, actionable insights for business leaders. This is an excellent opportunity for someone early in their career who has strong technical skills and wants significant exposure to senior leadership and business decision-making. What You'll Do Analyze large and sometimes imperfect datasets to identify trends, opportunities and actionable business insights Build and maintain Power BI dashboards, reporting tools and executive-level reporting Use SQL and data visualization tools to extract, organize and analyze information from multiple sources Work with data warehouses and modern data platforms; exposure to Databricks or similar environments is highly valued Clean, validate and reconcile data to ensure accuracy and reliability Translate complex analysis into concise recommendations and presentations for senior executives Develop and maintain financial and operational models using Excel, Power BI and/or Python Partner with business stakeholders to understand challenges, gather requirements and determine appropriate analytical or process solutions Review existing business processes and identify opportunities for automation, efficiency and improved reporting Create process maps, workflows, requirements documentation and acceptance criteria Support projects from initial discovery and stakeholder interviews through implementation, testing and measurement Develop reporting and self-service analytics tools that enable business teams to make faster, data-driven decisions What We're Looking For Bachelor's degree in Business, Finance, Economics, Engineering, Data Analytics or a related quantitative field Approximately 2-5 years of professional experience in business analytics, data analytics, financial analysis, real estate analytics or a related field; strong candidates with relevant internships and early-career experience will also be considered Experience working in real estate, infrastructure, telecommunications, asset management or another asset-intensive industry strongly preferred Strong Power BI skills or equivalent business intelligence/reporting experience Working knowledge of SQL Advanced Excel skills and comfort building analytical or financial models Experience working with data warehouses, data lakes or modern data platforms; Databricks experience is a plus Demonstrated ability to clean, organize and analyze data that may not initially be structured or complete Experience with process mapping, process improvement and requirements documentation Ability to take detailed analysis and turn it into a clear story for senior leadership Strong communication skills and confidence working directly with stakeholders across different business functions Curious, resourceful and comfortable asking questions to understand how a business actually operates Able to thrive in a fast-moving, entrepreneurial environment with a high degree of ownership
Frank L Blum Construction Co
Winston Salem, North Carolina
Job Description Job Description Summary The Applied AI Specialist uses artificial intelligence to solve practical business problems. The work is applied rather than theoretical: building tooling that assembles reporting from the company's corporate operating systems so that business analytics improve, and developing tools that make each department's day-to-day work move faster and with better information. This is an individual contributor position for someone who can take a defined problem and deliver a working, documented, production-ready solution. The Director of Business Intelligence sets departmental technical standards and carries governance and vendor decisions. Within those standards the person in this seat owns the design of their assigned solution areas. Essential Duties and Responsibilities Applied AI Development Build tooling that assembles reporting from the company's corporate operating systems and provides for better business analytics. Develop artificial intelligence tools that provide for more efficient workflows within each department's function. Design, build, test and deploy agents and assistants that automate research, document review and report preparation. Prototype quickly, measure each result against the process it replaces, and either harden it for production or retire it. Extract structured data from construction documents (drawings, specifications, contracts, submittals, schedules and meeting transcripts) using vision-capable and language models, so that downstream scheduling, estimating, contract and risk tools answer from the project record rather than from general knowledge. Integration & Engineering Write and maintain the integrations required to connect the company's platforms to one another and to artificial intelligence services. Design and maintain retrieval pipelines over company documents and project data, so that tooling answers from the company's own information rather than from general knowledge. Work with the Director on the company data warehouse, including ingestion, modeling and the interfaces that tooling queries against. Maintain source control, environment configuration, testing and deployment practice for everything built. Build and maintain connectors to the company's platforms using open agent protocols (Model Context Protocol or equivalent), reusable agent skills and scheduled agent runs, with a named service account for every integration. Treat the company data warehouse as the primary source for every assistant that reports numbers: tooling queries the governed model maintained by the Business Intelligence & Automation Analyst rather than re-deriving figures from raw files. Evaluation & Production Operations Maintain a golden test set and regression suite for every deployed assistant. No prompt, model or retrieval change ships without passing it, and a failed check is reported, not suppressed. Instrument every assistant with tracing and logging so that each run's inputs, retrieved sources, outputs, latency and cost can be reviewed after the fact. Report monthly, per tool: accuracy against the test set, failure rate, adoption, time saved and API or token spend against the approved budget. Own production support for deployed assistants: monitoring, failure alerting, incident response, a published support path for end users, and a written runbook for each tool. Standards, Governance & Security Apply and help refine the departmental standards for how tools are built, named, versioned, documented and shared inside the company. Build the required guardrails into every deployed tool, covering data handling, confidentiality, output accuracy and the boundary between a recommendation and a human decision. Contribute hands-on testing and written findings to platform and vendor evaluations led by the Director. Partner with Information Technology on security review, access control, licensing and acceptable use, and raise concerns early. Classify data before it reaches any model service. De-identify personnel and compensation data, keep client-confidential material inside approved services only, and confirm vendor data-retention and model-training terms before a new service is used. Route every automated read of company data through named, department-owned service accounts whose activity is logged and reviewed quarterly by the Director and the Executive Vice President. Verify that generated output meets company brand and accuracy standards before it reaches a client. Enablement & Deployment Package tools so that an end user can run them without configuring anything, and distribute them to the teams that need them. Write plain-language documentation for every tool deployed, covering what it does, what it does not do, and when its output should not be trusted. Sit down with a department and establish what they actually need before building anything for them. Measure and report adoption and time saved for each deployed tool. Partner with the company training function on adoption programs, office hours and role-specific training so that deployed tools are used, not just delivered. General Maintain confidentiality of financial, personnel and client information encountered in the course of the work. Stay current on developments in applied artificial intelligence and bring relevant capability to the department's attention. Perform other duties and special projects as assigned. Qualification Requirements The required list is the working foundation a candidate must hold on day one. The preferred list is capability that is welcome on arrival and will otherwise be developed in the role. Required Bachelor's degree in computer science, software engineering, data science, information systems or a related field, or an equivalent combination of education and experience. Three or more years of professional software, data or automation engineering experience. Production experience building against large language model services, including prompt design and tool or function calling. Demonstrated experience building retrieval over a document corpus, including chunking, embedding and relevance evaluation. Demonstrated proficiency in a general-purpose programming language used for integration work, including work with web interfaces, authentication and data transformation. Experience connecting third-party software platforms to one another through their published interfaces. Working proficiency writing queries against a relational database, and a working understanding of data warehouse concepts. Working practice with source control, automated testing and deployment in a team environment. Demonstrated practice building evaluation sets and regression tests for language-model applications, and reporting accuracy and cost over time. Experience operating a language-model application in production, including monitoring, failure alerting and incident response. Ability to judge whether a problem should be solved with artificial intelligence, with conventional automation, or not at all, and to say so plainly. Ability to explain technical work to a non-technical audience. Preferred, not required Experience with vector databases, embedding model selection or document processing at scale. Exposure to data warehouse design or analytics engineering. Experience evaluating artificial intelligence platforms or vendors and writing up the findings. Experience with agent frameworks and open agent protocols (Model Context Protocol or equivalent), including packaging reusable agent skills for non-technical users. Experience extracting structured data from engineering drawings, specifications or contracts using vision-capable models. Familiarity with construction or other project-based operating data: job cost, schedules, submittals, RFIs, change orders, subcontractor bids. Experience with Microsoft 365, Power Platform or SQL Server as an integration surface. Physical Demands Regularly required to sit or stand and walk for extended periods of time, with the occasional ability to stoop or kneel. Must occasionally lift and/or move up to 50 pounds. Vision abilities for this position include close vision as well as distance vision. Ability to repetitiously use hands and fingers to handle or feel and to manipulate keys on a keyboard. Comments This position supports all company offices and active job sites. Employees may be required to travel between Blum's offices or to active job sites as required. Candidates will be asked to walk through examples of their own work during the technical interview. This position has no direct reports. Candidates will be asked to show the evaluation and monitoring approach they used on a production language-model application, not only the application itself. Professional appearance and demeanor required for this position. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) matching PTO Life Insurance Short Term Disability Gym Reimbursement NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
10/29/2026
Full time
Job Description Job Description Summary The Applied AI Specialist uses artificial intelligence to solve practical business problems. The work is applied rather than theoretical: building tooling that assembles reporting from the company's corporate operating systems so that business analytics improve, and developing tools that make each department's day-to-day work move faster and with better information. This is an individual contributor position for someone who can take a defined problem and deliver a working, documented, production-ready solution. The Director of Business Intelligence sets departmental technical standards and carries governance and vendor decisions. Within those standards the person in this seat owns the design of their assigned solution areas. Essential Duties and Responsibilities Applied AI Development Build tooling that assembles reporting from the company's corporate operating systems and provides for better business analytics. Develop artificial intelligence tools that provide for more efficient workflows within each department's function. Design, build, test and deploy agents and assistants that automate research, document review and report preparation. Prototype quickly, measure each result against the process it replaces, and either harden it for production or retire it. Extract structured data from construction documents (drawings, specifications, contracts, submittals, schedules and meeting transcripts) using vision-capable and language models, so that downstream scheduling, estimating, contract and risk tools answer from the project record rather than from general knowledge. Integration & Engineering Write and maintain the integrations required to connect the company's platforms to one another and to artificial intelligence services. Design and maintain retrieval pipelines over company documents and project data, so that tooling answers from the company's own information rather than from general knowledge. Work with the Director on the company data warehouse, including ingestion, modeling and the interfaces that tooling queries against. Maintain source control, environment configuration, testing and deployment practice for everything built. Build and maintain connectors to the company's platforms using open agent protocols (Model Context Protocol or equivalent), reusable agent skills and scheduled agent runs, with a named service account for every integration. Treat the company data warehouse as the primary source for every assistant that reports numbers: tooling queries the governed model maintained by the Business Intelligence & Automation Analyst rather than re-deriving figures from raw files. Evaluation & Production Operations Maintain a golden test set and regression suite for every deployed assistant. No prompt, model or retrieval change ships without passing it, and a failed check is reported, not suppressed. Instrument every assistant with tracing and logging so that each run's inputs, retrieved sources, outputs, latency and cost can be reviewed after the fact. Report monthly, per tool: accuracy against the test set, failure rate, adoption, time saved and API or token spend against the approved budget. Own production support for deployed assistants: monitoring, failure alerting, incident response, a published support path for end users, and a written runbook for each tool. Standards, Governance & Security Apply and help refine the departmental standards for how tools are built, named, versioned, documented and shared inside the company. Build the required guardrails into every deployed tool, covering data handling, confidentiality, output accuracy and the boundary between a recommendation and a human decision. Contribute hands-on testing and written findings to platform and vendor evaluations led by the Director. Partner with Information Technology on security review, access control, licensing and acceptable use, and raise concerns early. Classify data before it reaches any model service. De-identify personnel and compensation data, keep client-confidential material inside approved services only, and confirm vendor data-retention and model-training terms before a new service is used. Route every automated read of company data through named, department-owned service accounts whose activity is logged and reviewed quarterly by the Director and the Executive Vice President. Verify that generated output meets company brand and accuracy standards before it reaches a client. Enablement & Deployment Package tools so that an end user can run them without configuring anything, and distribute them to the teams that need them. Write plain-language documentation for every tool deployed, covering what it does, what it does not do, and when its output should not be trusted. Sit down with a department and establish what they actually need before building anything for them. Measure and report adoption and time saved for each deployed tool. Partner with the company training function on adoption programs, office hours and role-specific training so that deployed tools are used, not just delivered. General Maintain confidentiality of financial, personnel and client information encountered in the course of the work. Stay current on developments in applied artificial intelligence and bring relevant capability to the department's attention. Perform other duties and special projects as assigned. Qualification Requirements The required list is the working foundation a candidate must hold on day one. The preferred list is capability that is welcome on arrival and will otherwise be developed in the role. Required Bachelor's degree in computer science, software engineering, data science, information systems or a related field, or an equivalent combination of education and experience. Three or more years of professional software, data or automation engineering experience. Production experience building against large language model services, including prompt design and tool or function calling. Demonstrated experience building retrieval over a document corpus, including chunking, embedding and relevance evaluation. Demonstrated proficiency in a general-purpose programming language used for integration work, including work with web interfaces, authentication and data transformation. Experience connecting third-party software platforms to one another through their published interfaces. Working proficiency writing queries against a relational database, and a working understanding of data warehouse concepts. Working practice with source control, automated testing and deployment in a team environment. Demonstrated practice building evaluation sets and regression tests for language-model applications, and reporting accuracy and cost over time. Experience operating a language-model application in production, including monitoring, failure alerting and incident response. Ability to judge whether a problem should be solved with artificial intelligence, with conventional automation, or not at all, and to say so plainly. Ability to explain technical work to a non-technical audience. Preferred, not required Experience with vector databases, embedding model selection or document processing at scale. Exposure to data warehouse design or analytics engineering. Experience evaluating artificial intelligence platforms or vendors and writing up the findings. Experience with agent frameworks and open agent protocols (Model Context Protocol or equivalent), including packaging reusable agent skills for non-technical users. Experience extracting structured data from engineering drawings, specifications or contracts using vision-capable models. Familiarity with construction or other project-based operating data: job cost, schedules, submittals, RFIs, change orders, subcontractor bids. Experience with Microsoft 365, Power Platform or SQL Server as an integration surface. Physical Demands Regularly required to sit or stand and walk for extended periods of time, with the occasional ability to stoop or kneel. Must occasionally lift and/or move up to 50 pounds. Vision abilities for this position include close vision as well as distance vision. Ability to repetitiously use hands and fingers to handle or feel and to manipulate keys on a keyboard. Comments This position supports all company offices and active job sites. Employees may be required to travel between Blum's offices or to active job sites as required. Candidates will be asked to walk through examples of their own work during the technical interview. This position has no direct reports. Candidates will be asked to show the evaluation and monitoring approach they used on a production language-model application, not only the application itself. Professional appearance and demeanor required for this position. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) matching PTO Life Insurance Short Term Disability Gym Reimbursement NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
10/29/2026
Full time
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
Norton Healthcare seeks a Cancer Data Compliance Specialist to support the Norton Cancer Registry by ensuring complete, accurate, and compliant cancer data. In this role, you will review and validate case abstracts, apply cancer staging and coding standards, and monitor adherence to CoC, SEER, NPCR, and internal quality benchmarks. You will collaborate with oncology, compliance, and IT teams to resolve discrepancies, optimize workflows, and prepare audit-ready reports that support accreditation, quality improvement, and research across our mission-driven health system. Responsibilities Validate and maintain accurate, complete cancer registry data for Norton Cancer Registry. Apply current coding, staging, and reporting standards (e.g., Co C, SEER, NPCR, AJCC). Monitor data quality and compliance metrics; identify and correct discrepancies. Prepare accreditation, regulatory, and internal quality reports and dashboards. Collaborate with oncology, compliance, and IT teams to refine data workflows. Support audits and accreditation reviews with thorough documentation and analysis. Assist with data extracts for quality improvement, research, and performance reporting. Stay current with evolving cancer registry and data compliance requirements. Required Skills Cancer registry data abstraction Healthcare data compliance Regulatory reporting (Co C, SEER, NPCR) ICD-O and staging systems (AJCC, TNM) Data validation and audit methods Electronic health record (EHR) systems Cancer registry software (e.g., Co C-accredited tools) SQL or data query tools Report writing and analytics HIPAA and data privacy
10/29/2026
Full time
Norton Healthcare seeks a Cancer Data Compliance Specialist to support the Norton Cancer Registry by ensuring complete, accurate, and compliant cancer data. In this role, you will review and validate case abstracts, apply cancer staging and coding standards, and monitor adherence to CoC, SEER, NPCR, and internal quality benchmarks. You will collaborate with oncology, compliance, and IT teams to resolve discrepancies, optimize workflows, and prepare audit-ready reports that support accreditation, quality improvement, and research across our mission-driven health system. Responsibilities Validate and maintain accurate, complete cancer registry data for Norton Cancer Registry. Apply current coding, staging, and reporting standards (e.g., Co C, SEER, NPCR, AJCC). Monitor data quality and compliance metrics; identify and correct discrepancies. Prepare accreditation, regulatory, and internal quality reports and dashboards. Collaborate with oncology, compliance, and IT teams to refine data workflows. Support audits and accreditation reviews with thorough documentation and analysis. Assist with data extracts for quality improvement, research, and performance reporting. Stay current with evolving cancer registry and data compliance requirements. Required Skills Cancer registry data abstraction Healthcare data compliance Regulatory reporting (Co C, SEER, NPCR) ICD-O and staging systems (AJCC, TNM) Data validation and audit methods Electronic health record (EHR) systems Cancer registry software (e.g., Co C-accredited tools) SQL or data query tools Report writing and analytics HIPAA and data privacy
Hourly Pay Range: $38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst II - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am- 5:00pm Hybrid Position Job Summary: The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations. This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization. The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards. What you will do: Manage End-to-End Hardware Asset Lifecycle Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM. Asset Data Analysis & Optimization Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation. ServiceNow HAM Configuration & Enhancement Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations. Development of IT Hardware Standards Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. Process Improvement & Documentation Development Draft business cases, SBARs, and standardization proposals for ITAM improvements. Reporting & Dashboard Development Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs. Cross-Functional Financial & Procurement Coordination Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts. Lead Asset Audits & Reconciliation Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions. Compliance & CMDB Governance Oversight Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews. Training & Operational Guidance Provide guidance and process training to field services, inventory teams, and operational stakeholders. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience) Preferred: Master's degree in IT, Business, STEM, or related field Certifications: ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days). ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months). Preferred: CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) Certified Implementation Specialist - Software Asset Management (CIS-SAM) CIS - Data Foundations (CMDB & CSDM) ITIL 4 Foundation Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management. Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management. Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis. User story creation, acceptance criteria, and UAT coordination. Business process improvement and automation identification. Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Knowledge of IT asset management frameworks, tools, and best practices. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work independently and as a part of a team. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
10/29/2026
Full time
Hourly Pay Range: $38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst II - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am- 5:00pm Hybrid Position Job Summary: The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations. This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization. The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards. What you will do: Manage End-to-End Hardware Asset Lifecycle Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM. Asset Data Analysis & Optimization Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation. ServiceNow HAM Configuration & Enhancement Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations. Development of IT Hardware Standards Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. Process Improvement & Documentation Development Draft business cases, SBARs, and standardization proposals for ITAM improvements. Reporting & Dashboard Development Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs. Cross-Functional Financial & Procurement Coordination Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts. Lead Asset Audits & Reconciliation Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions. Compliance & CMDB Governance Oversight Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews. Training & Operational Guidance Provide guidance and process training to field services, inventory teams, and operational stakeholders. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience) Preferred: Master's degree in IT, Business, STEM, or related field Certifications: ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days). ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months). Preferred: CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) Certified Implementation Specialist - Software Asset Management (CIS-SAM) CIS - Data Foundations (CMDB & CSDM) ITIL 4 Foundation Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management. Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management. Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis. User story creation, acceptance criteria, and UAT coordination. Business process improvement and automation identification. Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Knowledge of IT asset management frameworks, tools, and best practices. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work independently and as a part of a team. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Job Description We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. Our challenge We are seeking an experienced Data Modeler to design, develop, and maintain conceptual, logical, and physical data models that support enterprise-wide data initiatives. The ideal candidate will work closely with business stakeholders, data architects, ETL developers, and analytics teams to ensure data structures are scalable, efficient, and aligned with business objectives. Additional Information The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $100k - $105k/year & benefits (see below). The Role Responsibilities: Design and maintain conceptual, logical, and physical data models for enterprise applications and data warehouses. Gather and analyze business requirements and translate them into robust data models. Create and manage ER diagrams, data dictionaries, metadata, and data lineage documentation. Collaborate with Data Architects, Business Analysts, ETL Developers, and Data Engineers. Optimize database structures for performance, scalability, and maintainability. Define and enforce data modeling standards, naming conventions, and best practices. Support data governance, data quality, and master data management initiatives. Perform impact analysis for proposed data model changes. Review database designs and ensure compliance with security and regulatory requirements. Work with reporting and analytics teams to support BI and data visualization solutions. Requirements: Strong expertise in Data Modeling techniques (Conceptual, Logical, and Physical). Experience with ERWIN, ER/Studio, PowerDesigner, Visio, or similar modeling tools. Strong knowledge of SQL and relational databases such as: Oracle SQL Server PostgreSQL MySQL Understanding of Data Warehouse Modeling concepts: Star Schema Snowflake Schema Fact & Dimension Modeling Experience with ETL/Data Integration processes. Knowledge of Data Governance, Metadata Management, and Data Quality frameworks. Familiarity with cloud platforms such as Azure, AWS, or Google Cloud. Understanding of Big Data concepts and platforms is an added advantage We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 22 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & pater nity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
10/29/2026
Full time
Job Description We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. Our challenge We are seeking an experienced Data Modeler to design, develop, and maintain conceptual, logical, and physical data models that support enterprise-wide data initiatives. The ideal candidate will work closely with business stakeholders, data architects, ETL developers, and analytics teams to ensure data structures are scalable, efficient, and aligned with business objectives. Additional Information The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $100k - $105k/year & benefits (see below). The Role Responsibilities: Design and maintain conceptual, logical, and physical data models for enterprise applications and data warehouses. Gather and analyze business requirements and translate them into robust data models. Create and manage ER diagrams, data dictionaries, metadata, and data lineage documentation. Collaborate with Data Architects, Business Analysts, ETL Developers, and Data Engineers. Optimize database structures for performance, scalability, and maintainability. Define and enforce data modeling standards, naming conventions, and best practices. Support data governance, data quality, and master data management initiatives. Perform impact analysis for proposed data model changes. Review database designs and ensure compliance with security and regulatory requirements. Work with reporting and analytics teams to support BI and data visualization solutions. Requirements: Strong expertise in Data Modeling techniques (Conceptual, Logical, and Physical). Experience with ERWIN, ER/Studio, PowerDesigner, Visio, or similar modeling tools. Strong knowledge of SQL and relational databases such as: Oracle SQL Server PostgreSQL MySQL Understanding of Data Warehouse Modeling concepts: Star Schema Snowflake Schema Fact & Dimension Modeling Experience with ETL/Data Integration processes. Knowledge of Data Governance, Metadata Management, and Data Quality frameworks. Familiarity with cloud platforms such as Azure, AWS, or Google Cloud. Understanding of Big Data concepts and platforms is an added advantage We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 22 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & pater nity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Job Description Job Description QA Data Analyst & Telemetry Specialist IV Description: We're looking for a QA Data Analyst & Telemetry Specialist to help drive our product quality efforts through insightful data analysis, robust reporting, and close collaboration with engineering teams. This hybrid role combines skills in data analysis, log exploration, instrumentation design, and reporting. You'll investigate product behavior through telemetry, create dashboards and written reports to surface quality risks, and support the QA team in prioritizing and validating work with data-driven confidence. You'll be the team's go-to person for turning raw signals into clear, actionable dashboards, ad-hoc investigations, and concise written reports that inform leadership and cross-functional teams. Duties: Data Analysis & Log Investigation Hunt down the right logs, trace product issues across environments, and analyze patterns in system behavior to support QA investigations and test coverage strategy. Instrumentation Partnership Collaborate with engineers to define, scope, and validate telemetry requirements to ensure the right data is being captured for quality signals. Dashboards & Visualization Design and maintain clear, role-specific dashboards that reflect test results, coverage trends, performance metrics, and release health. Written Reports Produce structured reports and summaries that combine narrative, visuals, and metrics to tell a complete story about product quality, test outcomes, and production health. Root Cause Support Assist QA and dev teams with root cause investigations using log data, traces, metrics, and real-world usage patterns. Cross-Team Collaboration Partner with QA, Engineering, Product, and Data teams to align on what signals matter and how they're consumed across tools and stakeholders. Quality Metrics Development Define and refine KPIs around bug trends, feature coverage, regressions, and release readiness to guide strategic QA direction. Requirements: Min of 7 years professional experience total with 3-5 years of experience of recent cross functional experience, ideally in large corporation environments or large teams. Strong hands-on experience with data analysis (SQL, Python, R, or similar) Skilled in producing clear visualizations (e.g., Superset, Plotly, Tableau, Looker, Grafana, Power BI) Able to write concise reports with actionable insights - weekly summaries, defect overviews, quality scorecards, etc. Familiar with log analysis tools (e.g., Sumologic, Splunk, Datadog, Kibana, ElasticSearch) Comfortable discussing and designing instrumentation/logging with engineers Familiarity with QA concepts, release validation, and production monitoring Strong communication skills; can adapt output to technical and non-technical audiences Bonus Points: Background in QA, test automation, or release engineering Experience with OpenTelemetry, distributed tracing, or event-driven logs Experience in continuous delivery environments with real-time observability needs Prior involvement in incident reviews or quality postmortems Bachelor's degree (or higher) in one of the following fields is preferred: Computer Science, Data Science, Information Systems, Software Engineering, Statistics or Applied Mathematics Electrical or Computer Engineering Equivalent practical experience is also welcome - especially in QA, data analysis, SRE, or systems engineering roles. Relevant certifications (e.g., Data Analytics, SQL, Tableau, or Observability/Monitoring tools) are a plus. Compensation: $78.12 - 86.02/hr W-2 Req ID:
10/29/2026
Full time
Job Description Job Description QA Data Analyst & Telemetry Specialist IV Description: We're looking for a QA Data Analyst & Telemetry Specialist to help drive our product quality efforts through insightful data analysis, robust reporting, and close collaboration with engineering teams. This hybrid role combines skills in data analysis, log exploration, instrumentation design, and reporting. You'll investigate product behavior through telemetry, create dashboards and written reports to surface quality risks, and support the QA team in prioritizing and validating work with data-driven confidence. You'll be the team's go-to person for turning raw signals into clear, actionable dashboards, ad-hoc investigations, and concise written reports that inform leadership and cross-functional teams. Duties: Data Analysis & Log Investigation Hunt down the right logs, trace product issues across environments, and analyze patterns in system behavior to support QA investigations and test coverage strategy. Instrumentation Partnership Collaborate with engineers to define, scope, and validate telemetry requirements to ensure the right data is being captured for quality signals. Dashboards & Visualization Design and maintain clear, role-specific dashboards that reflect test results, coverage trends, performance metrics, and release health. Written Reports Produce structured reports and summaries that combine narrative, visuals, and metrics to tell a complete story about product quality, test outcomes, and production health. Root Cause Support Assist QA and dev teams with root cause investigations using log data, traces, metrics, and real-world usage patterns. Cross-Team Collaboration Partner with QA, Engineering, Product, and Data teams to align on what signals matter and how they're consumed across tools and stakeholders. Quality Metrics Development Define and refine KPIs around bug trends, feature coverage, regressions, and release readiness to guide strategic QA direction. Requirements: Min of 7 years professional experience total with 3-5 years of experience of recent cross functional experience, ideally in large corporation environments or large teams. Strong hands-on experience with data analysis (SQL, Python, R, or similar) Skilled in producing clear visualizations (e.g., Superset, Plotly, Tableau, Looker, Grafana, Power BI) Able to write concise reports with actionable insights - weekly summaries, defect overviews, quality scorecards, etc. Familiar with log analysis tools (e.g., Sumologic, Splunk, Datadog, Kibana, ElasticSearch) Comfortable discussing and designing instrumentation/logging with engineers Familiarity with QA concepts, release validation, and production monitoring Strong communication skills; can adapt output to technical and non-technical audiences Bonus Points: Background in QA, test automation, or release engineering Experience with OpenTelemetry, distributed tracing, or event-driven logs Experience in continuous delivery environments with real-time observability needs Prior involvement in incident reviews or quality postmortems Bachelor's degree (or higher) in one of the following fields is preferred: Computer Science, Data Science, Information Systems, Software Engineering, Statistics or Applied Mathematics Electrical or Computer Engineering Equivalent practical experience is also welcome - especially in QA, data analysis, SRE, or systems engineering roles. Relevant certifications (e.g., Data Analytics, SQL, Tableau, or Observability/Monitoring tools) are a plus. Compensation: $78.12 - 86.02/hr W-2 Req ID:
Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary. Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting. Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations. Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual. Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions. Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
10/29/2026
Full time
Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary. Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting. Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations. Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual. Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions. Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
10/29/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Business Systems Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Our people are our greatest asset! As a Business Systems Analyst, you'll help identify opportunities to enhance processes and reporting solutions to ensure efficient Finance operations. Partner with Uline's Finance teams on key projects and initiatives to ensure we're equipped to make the best business decisions to support our growing company! Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and improve technology processes for the department, building efficiencies through automation and smart use of data. Investigate, analyze and resolve user issues to support Finance operations. Maintain and test various department software systems to ensure correct setup and reliable performance. Collaborate with Finance teams to deliver solutions that meet project requirements and business needs. Minimum Requirements Bachelor's degree in Computer Science, Data Science, Business Administration, Finance or related field. Proficient in Microsoft Office and SQL, with experience using VBA, Python or other programming languages. Working knowledge of Power BI preferred. Ability to identify process improvement opportunities and recommend workflow enhancements. Experience in business-to-business (B2B) environment is an asset. Excellent communication, analytical and organizational skills. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
10/29/2026
Full time
Business Systems Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Our people are our greatest asset! As a Business Systems Analyst, you'll help identify opportunities to enhance processes and reporting solutions to ensure efficient Finance operations. Partner with Uline's Finance teams on key projects and initiatives to ensure we're equipped to make the best business decisions to support our growing company! Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and improve technology processes for the department, building efficiencies through automation and smart use of data. Investigate, analyze and resolve user issues to support Finance operations. Maintain and test various department software systems to ensure correct setup and reliable performance. Collaborate with Finance teams to deliver solutions that meet project requirements and business needs. Minimum Requirements Bachelor's degree in Computer Science, Data Science, Business Administration, Finance or related field. Proficient in Microsoft Office and SQL, with experience using VBA, Python or other programming languages. Working knowledge of Power BI preferred. Ability to identify process improvement opportunities and recommend workflow enhancements. Experience in business-to-business (B2B) environment is an asset. Excellent communication, analytical and organizational skills. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
10/29/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
10/29/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Job Description Job Description At-a-Glance: Join a global hospitality company and advance your career as an HR Analyst. Position Type: Contract On-Site Required: Minimum of 3 years of data analysis experience Knowledge of general principles and practices of HR management Proficient in analyzing data and creating/extracting reports Effective verbal and written communication skills Able to develop and maintain strong relationships at all levels Maintain strict confidentiality Able to work autonomously Able to conduct complex research Able to plan, organize, administer, prioritize, monitor, and evaluate workflow Highly flexible in an evolving, dynamic, and often ambiguous environment Able to handle multi-tasking and comprehend complex processes Strong working knowledge of computer systems (Word, Excel, Outlook, database management, LMS systems) Preferences: Bachelor's Degree Responsibilities: Perform data analysis related to Human Resources Talent Management Strategy Manage LMS system and troubleshoot for client group Support HR Senior Leaders and internal business partners with data analysis and report creation Maintain confidentiality of employee information Support HR team in the administration of HR policies, procedures, and practices Develop reporting formats, collect and interpret data, identify and analyze trends, and troubleshoot data/reports Manage LMS, resolve admin issues, and train site HR Analysts Create and analyze talent, compliance, staffing, and training reports Create and standardize scorecards, metrics, dashboards, templates, and ad hoc reports Drive key HR initiatives both company-wide and regionally specific Work with internal departments and external vendors on data reporting needs Primary contact for reports for VP level and direct reports Assist with other duties and special projects as required WebEx Hosting user set-up and management
10/29/2026
Full time
Job Description Job Description At-a-Glance: Join a global hospitality company and advance your career as an HR Analyst. Position Type: Contract On-Site Required: Minimum of 3 years of data analysis experience Knowledge of general principles and practices of HR management Proficient in analyzing data and creating/extracting reports Effective verbal and written communication skills Able to develop and maintain strong relationships at all levels Maintain strict confidentiality Able to work autonomously Able to conduct complex research Able to plan, organize, administer, prioritize, monitor, and evaluate workflow Highly flexible in an evolving, dynamic, and often ambiguous environment Able to handle multi-tasking and comprehend complex processes Strong working knowledge of computer systems (Word, Excel, Outlook, database management, LMS systems) Preferences: Bachelor's Degree Responsibilities: Perform data analysis related to Human Resources Talent Management Strategy Manage LMS system and troubleshoot for client group Support HR Senior Leaders and internal business partners with data analysis and report creation Maintain confidentiality of employee information Support HR team in the administration of HR policies, procedures, and practices Develop reporting formats, collect and interpret data, identify and analyze trends, and troubleshoot data/reports Manage LMS, resolve admin issues, and train site HR Analysts Create and analyze talent, compliance, staffing, and training reports Create and standardize scorecards, metrics, dashboards, templates, and ad hoc reports Drive key HR initiatives both company-wide and regionally specific Work with internal departments and external vendors on data reporting needs Primary contact for reports for VP level and direct reports Assist with other duties and special projects as required WebEx Hosting user set-up and management