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Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. " This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center. " General Summary: The Manager of Vendor Governance, FinOps, Asset Management & Contract Management serves as the centralized control-plane governance function within Family Dollar's Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence - operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners. This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains: Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms. This is not an operational role. It is a governance, intelligence, and accountability function - one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound. Principal Duties & Responsibilities: Vendor Governance & Performance Management Own the vendor governance framework for all infrastructure technology vendors and service providers Track and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendors Lead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directors Maintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposures Evaluate vendor roadmaps and alignment with Family Dollar's technology strategy Serve as an independent governance bridge between engineering teams and BPO partners - not embedded in either FinOps & Cost Optimization (Cloud + On-Premises) Lead FinOps practice across Azure, GCP, OCI, and on-premises infrastructure Own cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VP Identify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalization Define and enforce cloud cost governance policies in partnership with engineering teams Monitor cloud spend anomalies and alert leadership to budget variances in real time Maintain multi-year infrastructure cost forecasts and support annual budgeting cycles Partner with Finance to align infrastructure spend to business unit cost allocations Asset Management & Lifecycle Governance Own the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommission Ensure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assets Maintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloud Partner with engineering teams to identify EoL/EoS risks and drive proactive refresh planning Govern software license entitlements and utilization to prevent compliance exposure Validate BPO asset inventory reporting and reconcile against procurement records Track and report on asset financial depreciation schedules in partnership with Finance Contract Management & Procurement Governance Own and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligations Lead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and Finance Maintain a centralized contract repository with renewal triggers, expiration tracking, and risk flags Evaluate vendor proposals and new contracts to ensure alignment with technical and financial requirements Identify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreements Enforce contract SLA commitments and hold vendors accountable through structured performance reviews Support RFP / RFI processes for infrastructure technology procurements Executive Reporting & Governance Intelligence Produce monthly and quarterly infrastructure governance dashboards for the VP, covering: vendor health, cost posture, asset lifecycle status, and contract obligations Maintain a unified governance scorecard across all infrastructure domains Prepare executive briefings, board-level summaries, and business case materials as needed Identify and escalate emerging governance risks: compliance gaps, cost overruns, vendor failures, and contractual exposure Develop and maintain governance policies, standards, and procedures for vendor, asset, and contract management BPO Oversight & Accountability Independently validate BPO performance against contracted SLAs and KPIs - separate from engineering directors Audit BPO invoices against contracted rates and service delivery Maintain a BPO performance scorecard and present findings to the VP on a regular cadence Identify BPO delivery gaps and work with the VP to initiate corrective action plans Track BPO-driven cost savings and efficiency commitments against actuals Security & Compliance Governance Support Maintain a mapping of infrastructure assets and vendors to regulatory and compliance frameworks (PCI-DSS, SOX) Track patch compliance and remediation SLAs across managed infrastructure domains Support audit readiness by maintaining governance documentation, contract evidence, and asset records Flag vendor or asset lifecycle risks that create compliance exposure Position Requirements Technical Knowledge Solid understanding of cloud platforms (Azure, GCP, OCI) and hybrid cloud cost structures Familiarity with enterprise infrastructure domains: networking, compute, storage, backup, and cloud Working knowledge of CMDB tooling (ServiceNow or equivalent) and asset lifecycle processes Understanding of software licensing models (perpetual, subscription, consumption-based) Proficiency with FinOps tooling and cloud cost management platforms (e.g., Apptio, CloudHealth, native cloud billing) Governance & Commercial Skills Proven expertise in contract lifecycle management: negotiation, renewal, compliance enforcement Experience building and executing vendor governance frameworks including SLA tracking and QBRs FinOps practitioner experience: chargeback, showback, reserved instance strategy, rightsizing Ability to develop executive-ready dashboards, governance reports, and financial models Strong analytical skills - able to synthesize complex data into actionable insights Familiarity with IT procurement and sourcing best practices Minimum Requirements: Education & Experience Bachelor's degree in Business, Information Technology, Finance, or a related field 8+ years of experience in IT governance, vendor management, FinOps, or IT asset management - within a large enterprise environment 3+ years in a role with direct accountability for technology contracts, vendor performance, or infrastructure cost management Experience operating in a multi-vendor, BPO-partnered IT delivery model Exposure to large-scale retail or distributed enterprise environments strongly preferred Preferred Qualifications: FinOps Certified Practitioner (FinOps Foundation) ITIL v4 Certification - Asset Management or Service Management tracks Certified Technology Procurement Professional (CTPP) or equivalent IAITAM Certified Asset Manager (ICAMP or CHAMP) Experience with ServiceNow ITAM/SAM, Flexera, or Snow Software Prior experience at a large-format retailer (Dollar General, Walmart, Target, etc.) Exposure to TSA (Transition Service Agreement) governance environments "Projected Salary Range: $120,000 - $135,000". Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 IT Security Family Dollar

This job is with Invesco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Invesco As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. What's in it for you? Our people are at the ver y core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including: Flexible paid time off Hybrid work schedule 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution Health & wellbeing benefits Parental Leave benefits Employee stock purchase plan Job Description About the Role: The Principal Automation & AI Engineer serves as the technical leader responsible for building the automation, AI, analytics, and operational intelligence capabilities that enable Cloud & Infrastructure leadership team to effectively govern a global technology organization. The role drives operational excellence, financial accountability, service reliability, asset optimization, workforce productivity, and strategic decision-making through scalable engineering solutions and data-driven insights. Responsibilities of the Role: Intelligent Automation & AI Engineering Design, develop, test, and deploy RPA workflows and AI/ML models to automate complex business processes across multiple teams. Design, develop, and deploy enterprise-scale automation solutions supporting cloud, infrastructure, service management, asset management, and cloud financial operations. Build AI-powered workflows, copilots, and intelligent agents that automate routine operational activities and improve decision-making. Develop reusable automation frameworks, APIs, integrations, and self-service capabilities across technology platforms. Leverage machine learning, generative AI, and predictive analytics to identify risks, anomalies, optimization opportunities, and operational trends. Establish development standards, testing practices, security controls, and governance processes for automation and AI solutions. Requirements of the Role: Solid Experience: Minimum 6-9 years of progressive experience in automation engineering, software development, or a related technical discipline, with at least 3 years focused on RPA, AI/ML, or intelligent automation solutions. AI/ML Engineering: Practical experience building and deploying AI/ML models using frameworks such as Python, TensorFlow, PyTorch, scikit-learn, or Azure AI services. Software Engineering: Strong programming skills in Python, C#, .NET, PowerShell, or similar languages, with experience building REST APIs, microservices, and data pipelines. DevOps & CI/CD: Experience building and managing CI/CD pipelines, version control (Git), and DevOps practices tailored for automation development and deployment. Cloud Platforms: Working knowledge of cloud platforms (AWS, Azure , Snowflake preferred), including containerization, serverless computing, and cloud-native automation patterns Integration & APIs: Experience developing integrations using APIs, middleware, iPaaS solutions, and enterprise service bus technologies, including ServiceNow and ITSM platform integrations. Problem-Solving & Debugging: Strong analytical and debugging skills with the ability to diagnose complex technical issues across automation workflows, integrations, and AI models. Agile & Scrum: Experience contributing to Agile ceremonies, managing technical backlog items, and delivering iteratively in cross-functional teams. Coaching & Guidance: Ability to mentor and coach junior engineers, conduct code reviews, and promote engineering excellence within the team. Documentation & Communication: Strong written and verbal communication skills for creating technical design documents, runbooks, architecture diagrams, and stakeholder-facing presentations. Education: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical field is preferred; equivalent practical experience will also be considered. Advanced degree in Computer Science, Artificial Intelligence, Data Science, or a related discipline is a plus. Familiarity with Agile methodologies or cloud platforms, or related certifications, is beneficial. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides elevated level of technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Leverage experience of coding applications, application architecture, system integrations, and technology platforms to identify improvements, troubleshoot complex issues, and ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. Advanced understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to correlate logs, traces, metrics, transaction flows, infrastructure telemetry, and application performance data to identify complex failure modes, determine root causes, assess business impact, and drive long-term reliability improvements. Advanced working knowledge of Kubernetes, OpenShift, Docker containers, and microservice-based architectures, including the ability to troubleshoot complex distributed-system failures, evaluate platform health, recommend recovery strategies, and influence operational best practices. Advanced understanding of API-driven architectures, integration patterns, authentication mechanisms, and service dependencies, including the ability to analyze end-to-end transaction flows, identify integration failures, and recommend architectural and operational improvements. Advanced experience with ServiceNow, Jira, Confluence, and similar operational platforms, including administration of operational workflows, development of knowledge-management standards, reporting and trend analysis, and driving improvements to support processes and operational effectiveness. Advanced knowledge of Incident, Problem, Change, Event, and Knowledge Management practices. What sets you apart: 4+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. 2+ years of experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Advanced analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Experience working with observability tools, driving automation, service resiliency, SRE principles, and operational process improvements. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Support Engineers to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors' junior engineers and may being mentoring peer engineer. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 4 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart Operating systems & virtualization: Microsoft Windows Server, Linux (Red Hat), and VMware experience. Network services: Strong knowledge of TCP/IP, DNS, and DHCP. Cloud platforms: Experience with Azure, AWS, and hybrid cloud environments. Containerization: Experience with Docker and Kubernetes. Monitoring & observability: Familiarity with Dynatrace, Splunk, Datadog, or AWS CloudWatch. Mainframe & z/OS: Foundational support experience with z/OS, batch processing, and core infrastructure services. ITSM tools: Experience with ServiceNow or Jira Service Management and Incident, Change, and Problem Management. SRE expertise: Experience supporting cloud platforms with a focus on reliability, performance, and automation. High availability & disaster recovery: Knowledge of SAN, NAS, enterprise storage, backup, recovery, and DR solutions. Database support: Experience supporting SQL Server, Oracle, PostgreSQL, or MySQL, including monitoring and performance. Regulated industries & 24x7 operations: Experience supporting critical infrastructure in financial services, healthcare, or other regulated environments. Compensation range: The salary range for this position is: $93,770 -$179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.

Job Description What You Will Do The Cybersecurity Analyst III at EXOS CYBER is the senior technical escalation point of the SOC ? the final analyst-tier authority on the hardest, most ambiguous investigations before a case moves into engineering. When Tier 2 has driven an alert as far as standard playbooks and queries allow and still doesn't have a confident answer, it comes to you. You own confirmed, significant incidents end to end across our client environments. You will support day-to-day security operations for our clients with a primary focus on advanced detection, incident response, and threat hunting, working alongside our Cybersecurity Engineers, and Team Lead. Beyond the queue, you set the bar for investigation quality across the SOC. You QA escalations, mentor and develop Tier 1 and Tier 2, build out the investigation curriculum, and partner with engineering on detection strategy at the program level, not just one noisy rule at a time. This is a hands-on, deeply technical role designed for analysts with 5+ years of experience (or 2+ years past Tier 2) who are ready to operate as the senior individual contributor in a real-world MSSP detection-and-response practice spanning across a diverse client environments. Serve as the Tier 3 technical escalation point in the SOC. Take the incidents that Tier 2 cannot fully resolve, drive them to a definitive answer, and hand only genuinely engineering-scoped or architecture-level problems to the Cybersecurity Engineers and Team Lead with a clear, evidence-backed recommendation and a proposed course of action. Lead confirmed true-positive incidents end to end across client environments including but not limited to ransomware, business email compromise, account takeover, lateral movement, and data exfiltration including scoping and impact assessment, containment orchestration via SentinelOne, account isolation and credential rotation in Entra ID, eradication and recovery guidance, evidence preservation, root-cause analysis, and client communication through resolution. Own and run the proactive threat hunting program: develop hypothesis-driven hunts across the client base using various queries, EDR telemetry, and indicators from CTI feeds; document findings; and feed confirmed patterns back into detection engineering as durable, reusable detections. Perform host, memory, and network forensics (Velociraptor, endpoint and identity artifacts, timeline reconstruction) to establish what happened, when, and how far it went, and to support breach-notification and legal/insurance coordination when an incident warrants it. Conduct phishing triage and support email-based threat investigations, including user impact assessment and remediation steps. Partner with the Cybersecurity Engineers and AI Automation Engineer on detection strategy at the program level coverage and gap analysis against MITRE ATT&CK, detection content design, and false-positive reduction across the fleet rather than one-off alert tuning. Apply offensive and adversary-emulation knowledge to inform detection coverage, and support purple team and adversary-emulation exercises by translating attacker TTPs into detections and validating that controls fire as expected. Analyze endpoint, identity, and network telemetry to identify suspicious activity, lateral movement, and persistence, and lead phishing and email-based threat investigations through full user-impact assessment and remediation. Set and enforce investigation quality standards: QA Tier 1 and Tier 2 escalations and case documentation, run walk-throughs of significant investigations, give kind and direct feedback, and own the Tier 1/Tier 2 onboarding and skills-development curri Author the analytical narrative for the most complex client deliverables, post-incident reports, after-action reviews, and the senior-analyst portion of monthly client reporting covering what we saw, what it means, and what we recommend, in language a client technical stakeholder can act on. Drive SOC operational maturity by shaping runbook and playbook architecture, investigation checklists, and repeatable workflows, and by mentoring the team toward consistent, defensible outcomes Our Company In 2009 EXOS established itself as an IT consulting and staff augmentation firm. We specialize in focusing on what the client needs and adapting to how our client works. Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time. The Company has three areas of focus: Professional Services and Consulting: As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line. Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs. Managed Services: We realize our clients don't have the time to worry about the most important tools that its people use technology. We take care of our client's network and service its system. Our Values We are Empowering At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members. We are Connected At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' ? Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. We are Trusted For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. Must Haves 5+ years of experience in a SOC, incident response, MSSP, or security operations role, or 2+ years past a Tier 2 / Analyst II role in a comparable environment. Demonstrated ability to independently lead complex investigations and confirmed incidents to resolution across endpoint, identity, email, and network telemetry ? not just triage and escalate. Advanced command of an EDR (SentinelOne, CrowdStrike, or Defender for Endpoint) and a SIEM (Blumira, Sentinel, Splunk, or QRadar) at the query, pivot, and detection-authoring level. Practical host and network forensics and evidence-preservation experience, including timeline reconstruction across Windows event logs, Active Directory, Entra ID, firewall, VPN, DNS, and email security logs. Hands-on proactive threat hunting experience: building and executing hypothesis-driven hunts and converting findings into detections. Proficient scripting in PowerShell and/or Python for investigation, log parsing, and automation. Working fluency with the MITRE ATT&CK framework for both investigation and detection-coverage mapping. Strong command of the incident response lifecycle, escalation criteria, and chain-of-custody / evidence-handling practices. Ability to lead under pressure in a multi-client environment, prioritize across simultaneous active incidents, and maintain quality and clear documentation throughout. Excellent written communication, with the ability to produce client-ready incident summaries, post-incident reports, and analytical narratives, and to mentor junior analysts effectively. Solid fundamentals in TCP/IP, DNS, HTTP/S, Windows and Linux internals, and identity and access management. Relevant certifications such as CompTIA CySA+, GIAC GCIH/GCIA/GCFA, BTL2, or equivalent demonstrated experience. Plus Haves Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Equivalent military training or certifications considered. Advanced certifications such as GIAC GCIA, GCFA, GCFE, GNFA, GCTI, GREM, or BTL2; offensive-informed credentials (OSCP, CRTO) a strong plus given the role's detection and purple-team-support scope. Prior MSSP experience in a multi-tenant model, including a multi-tenant PSA/ticketing platform (ConnectWise, Autotask, ServiceNow, or similar). Detection engineering experience: Sigma rules, KQL, and SentinelOne / Blumira query syntax, plus comfort building detections from hunt findings. Experience with SOAR or rules-based automation and operationalizing playbooks alongside an AI Automation Engineer. . click apply for full job details

Job Description JOB-247517 Endpoint Services Coordinator Client: Teco Location: Lutz, FL Onsite 4 days a week, 5 days during training period. Endpoint Services Coordinator (Onsite) No Corp to Corp. Position Overview We are seeking a detail-oriented Endpoint Services Coordinator to support our Endpoint Engineering team. The Endpoint Services Coordinator is responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. This role is responsible for coordinating endpoint-related activities, communicating with technical teams and business users, maintaining technical documentation, and assisting with the day-to-day administration and troubleshooting of Microsoft SCCM/MECM-managed endpoints. This position is ideal for someone with strong organizational and communication skills who has a solid technical foundation in endpoint management but is not responsible for engineering or developing enterprise endpoint solutions. Responsibilities Coordinate endpoint management activities between Endpoint Engineers, IT teams, and business users. Serve as the primary point of contact for endpoint-related requests, ensuring timely communication and follow-up. Create, maintain, and update technical documentation, standard operating procedures (SOPs), knowledge base articles, and process documentation. Assist with troubleshooting SCCM/MECM client issues and escalate complex problems to Endpoint Engineers as needed. Review endpoint requests and gather technical requirements before routing work to the appropriate engineering resources. Track work items, document progress, and ensure completion of assigned tasks. Assist with software deployment coordination, endpoint lifecycle activities, and operational support. Participate in process improvement initiatives to enhance endpoint support and documentation quality. Maintain accurate records and ensure documentation reflects current operational processes. Responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. Required Qualifications Experience supporting Microsoft SCCM/MECM environments. Working knowledge of SCCM client troubleshooting and endpoint support. Strong technical documentation skills with experience developing procedures, work instructions, and knowledge articles. Excellent written and verbal communication skills. Highly organized with exceptional attention to detail. Ability to coordinate multiple activities simultaneously while working with technical and business stakeholders. Strong problem-solving and customer service skills. Preferred Qualifications Experience supporting enterprise Windows endpoint environments. Familiarity with Microsoft Intune or endpoint management concepts. Understanding of software deployments and application packaging processes. Experience using ticketing systems such as ServiceNow. Knowledge of Microsoft Office 365 and Windows administration. Ideal Background Candidates may have previous experience as/alternate job titles: Endpoint Services Coordinator Desktop Support Analyst II/III Endpoint Administrator Systems Administrator Desktop Engineer Technical Support Analyst IT Operations Coordinator Endpoint Operations Analyst EUC (End User Computing) Coordinator

Job Description Primary Location : Chicago, IL V-Soft Consulting is currently hiring for a Senior Network Manager for our premier client in Chicago, IL. Education and Experience: Experience managing support/maintenance agreements and outside service providers Experience working with a Security Operations Center 4-year college degree in a related field and/or relevant professional experience 7 years of managing experience leading IT network engineering teams 10 years of Technical Operations, Engineering & Implementation, and Security Engineering experience Knowledge and Skills: Knowledge of Cybersecurity operations Strong knowledge of ITIL concepts. ITIL certification is a plus Strong client-focus skills with ability to recognize client requirements, assist client in achieving their goals, manage client expectations and consistently achieve high client satisfaction Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously Experience with designing an ITSM system to manage incidents, problems, workflows and to collect metrics required for reporting, preferably on ServiceNow Strong interpersonal skills, communication, leadership ability, and teamwork. WHAT YOU'LL DO: Job Responsibilities: Technical Operations Perform advanced troubleshooting and root cause analysis of critical network incidents. Provide hands-on support during major outages, cybersecurity incidents, and high-priority operational events. Participate in network configuration reviews and oversee implementation of complex network changes. Collaborate with engineering teams to resolve performance, capacity, and reliability issues. Engineering & Implementation Design and implement switching, routing, wireless, network security, and cloud connectivity solutions. Lead technical deployments, migrations, upgrades, and integration projects. Develop and maintain network capacity planning, performance monitoring, and optimization strategies. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .

Job Description Job Title: Network Performance Engineer, Netscout Duration: 6+ months Location: Denver, CO (Onsite) Position Summary: Seeking a Network Engineer with deep experience in Netscout technologies to join Denver-based infrastructure team. This role is critical to maintaining the health and performance of the enterprise network, supporting day-to-day infrastructure operations. The ideal candidate brings hands-on Netscout experience and other telemetry tools. Key Responsibilities: Network Infrastructure Support Monitor, support, and troubleshoot the client's enterprise network infrastructure using Netscout nGeniusONE and InfiniStream platforms Providing support for network performance incidents Identify and resolve network anomalies, packet loss, latency, and application performance degradation Collaborate with NOC, network engineering, and applications teams to correlate performance data and drive root-cause analysis Maintain and optimize Netscout probe and InfiniStream appliance deployments across key network segments Support change management activities, ensuring network changes are validated with pre/post performance comparisons Participate in capacity planning and performance baselining efforts Contribute to network architecture discussions, providing performance data to support infrastructure investment decisions Author and help maintain runbooks, SOPs, and technical documentation Support on-call rotation and participate in major incident response as needed Required Qualifications Hands-on experience with Netscout platforms (nGeniusONE, InfiniStream, nGenius Pulse, or ASI) Strong working knowledge of network protocols: TCP/IP, BGP, OSPF, MPLS, QoS, VLANs Experience with packet capture analysis and deep packet inspection (DPI) tools Proficiency troubleshooting Layer 2-7 network issues in large enterprise or service provider environments Experience with SNMP, NetFlow/IPFIX, and syslog integration for monitoring and alerting Strong analytical and communication skills; ability to present technical findings to non-technical audiences Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Preferred Qualifications Familiarity with additional monitoring tools: SolarWinds, ThousandEyes, Grafana, or AppDynamics Scripting/automation skills (Python, Ansible, or Bash) to enhance monitoring workflows Cisco CCNP or equivalent industry certification Experience with SD-WAN, cloud networking (AWS/Azure), or hybrid network environments Knowledge of ITSM platforms (ServiceNow) and ITIL processes Ability to work independently and with distributed teams Work Environment Requires participation in after-hours, overnight, or scheduled maintenance windows . Fast-paced, deployment-focused environment with high expectations for accuracy and uptime.

Job Description Position Summary: Title: Architect Premium II Duration: 6 Months - Possible Extension Location: Washington, DC 20433 Hybrid Onsite: 4 days per week from Day 1, with a full transition to 100% onsite anticipated soon BACKGROUND Client is expanding its use of Microsoft Power Platform, Copilot Studio, Robotic Process Automation (RPA), and Azure-based services to modernize business processes, improve operational efficiency, and accelerate AI-powered solutions. Client seeks an experienced Power Platform Architect / Technical Lead to lead solution architecture, guide engineering teams, establish development standards, and work closely with business stakeholders to translate requirements into scalable enterprise solutions. The resource will provide technical leadership across Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, Azure services, RPA implementations, integrations, governance, security, and application lifecycle management. The role requires a strong software development background, hands-on architecture experience, and the ability to mentor technical teams while ensuring adherence to enterprise standards, security requirements, and good engineering practices. SCOPE OF WORK Lead architecture, design, and implementation of enterprise solutions using Microsoft Power Platform. Design scalable, secure, maintainable, and reusable solutions using Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Copilot Studio, and Azure services. Work closely with business stakeholders, product owners, and functional teams to understand business needs and translate them into solution architectures, technical requirements, and implementation roadmaps. Design and implement AI-powered solutions using Microsoft Copilot Studio, generative AI capabilities, Azure OpenAI Service, AI Builder, and related Microsoft AI services. Architect and govern RPA solutions using Power Automate Desktop and enterprise automation practices. Define solution patterns, integration frameworks, security architecture, data architecture, and governance standards across Power Platform environments. Design integrations with enterprise systems, APIs, databases, SharePoint, Microsoft 365, Salesforce, SAP, ServiceNow, and other line-of-business applications. Establish development standards, coding guidelines, reusable components, solution accelerators, and DevOps practices. Provide technical leadership and mentoring to developers, automation engineers, and citizen developers. Conduct architecture reviews, code reviews, design reviews, and solution quality assessments. Support environment strategy, deployment automation, release management, and application lifecycle management (ALM). Design Dataverse data models, security models, business rules, plugins, custom connectors, and integration services. Collaborate with security, enterprise architecture, infrastructure, and compliance teams to align solutions with organizational standards. Define monitoring, operational readiness, production support, and continuous improvement processes. Lead technical estimation, backlog refinement, sprint planning, dependency management, and technical risk management. Support knowledge transfer, technical documentation, training, and capability development across the delivery team. SKILLS / EXPERIENCE REQUIRED Mandatory Qualifications Minimum 8 years of enterprise application development and solution architecture experience, including at least 5 years of hands-on Microsoft Power Platform architecture and delivery experience. Proven experience designing and delivering enterprise-scale solutions using Power Apps, Power Automate, Dataverse, Power Pages, Power BI, and related services. Strong hands-on experience with Microsoft Copilot Studio, conversational AI, generative AI experiences, knowledge grounding, actions, connectors, and AI-powered business solutions. Proven experience designing and implementing RPA solutions using Power Automate Desktop, including attended and unattended automation patterns. Strong software engineering and development background with practical experience in C#, .NET, JavaScript or TypeScript, REST APIs, plugins, custom connectors, and modern development practices. Experience leading technical teams, mentoring developers, reviewing code, and improving engineering quality in enterprise environments. Strong understanding of architecture principles, design patterns, secure coding, testing, source control, and maintainable application design. Experience implementing continuous integration and deployment pipelines using Azure DevOps or an approved equivalent platform. Hands-on experience with relevant Azure services such as Azure Functions, App Service, API Management, Logic Apps, Storage, Key Vault, Azure OpenAI Service, Azure Monitor, and Microsoft Entra ID. Ability to facilitate business and technical workshops, communicate design decisions clearly, and translate business requirements into implementable solutions. Excellent analytical, documentation, stakeholder management, communication, and problem-solving skills, with experience working in Agile and distributed delivery teams. Preferred Qualifications Microsoft Power Platform Solution Architect certification or equivalent demonstrated experience. Microsoft Azure Solutions Architect certification or equivalent demonstrated experience. Experience with enterprise AI governance, responsible AI, security, privacy, and compliance practices. Experience integrating Power Platform with Salesforce, SAP, ServiceNow, Oracle, or other enterprise platforms. Experience supporting a Power Platform Center of Excellence or enterprise low-code governance program. ROLE RESPONSIBILITIES Solution Architecture Define end-to-end architecture for Power Platform, Copilot Studio, RPA, and Azure-enabled solutions. Produce architecture diagrams, technical designs, integration patterns, data models, security models, and deployment approaches. Ensure solutions align with enterprise architecture, security, governance, and support standards. Technical Leadership Lead development teams and provide day-to-day technical direction. Establish coding standards, review practices, reusable patterns, and engineering quality controls. Mentor developers and support resolution of complex technical issues. Business Engagement Facilitate discovery and requirement workshops with business and product stakeholders. Translate business processes and requirements into solution options, technical requirements, delivery plans, and estimates. Explain technical choices, trade-offs, risks, and dependencies in clear business language. Governance and Operations Define environment, security, data loss prevention, access, deployment, and lifecycle management practices. Ensure solutions address security, compliance, data protection, monitoring, auditability, and support requirements. Establish production readiness, operational documentation, and continuous improvement processes. "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. "

Job Description Position: Senior Manager, Change Management Location: Miami, FL (Hybrid) Focus: Digital & Ecommerce Technology Transformation Role Overview: The organization is bringing its Ecommerce and Digital Mobile App departments together under one unified Product Development Life Cycle (PDLC). This position will lead the people/adoption side of the transformation and drive hands-on adoption of new operating models, delivery practices, tooling and roles. The role will also serve as the change lead for AI-enabled software delivery. Key Responsibilities: Lead organizational change for unified PDLC across Ecommerce and Mobile App engineering. Design and mature a unified technology delivery operating model. Conduct current-state, stakeholder-impact and readiness assessments. Develop change plans using Prosci/ADKAR, Kotter or equivalent. Build communication, training, sponsor and change-champion strategies. Develop a maturity scorecard measuring adoption and delivery health. Lead adoption of AI-assisted coding, AI-powered QA/testing and AI-assisted requirements/design tools. Partner with Engineering, Security and AI Governance teams on responsible AI adoption. Develop role-specific AI training, playbooks and champion networks. Manage organizational impacts including role redesign, skill gaps and employee concerns. Present change strategy and progress to senior executives. Required Qualifications: 8+ years of progressive Organizational Change Management experience. 3+ years in technology, digital or software engineering transformations. Hands-on change management experience. Experience with Prosci/ADKAR, Kotter, LaMarsh or similar methodology. PDLC/SDLC transformation experience. Strong Agile/Scrum/SAFe, CI/CD, DevOps and release-management knowledge. Direct AI enablement/adoption experience. Ability to influence senior technology/business leaders without formal authority. Excellent executive-level communication skills. Bachelor's degree or equivalent practical experience. Preferred: Prosci/CCMP/ACMP certification CSM or SAFe certification Master's degree Change Management Center of Excellence experience AI governance/responsible AI experience Jira/Jira Align, Azure DevOps, Confluence or ServiceNow experience

Job Description Position: EUC Engineer End User Computing (EUC) Location: Stevens Point, Wisconsin (Onsite) Duration: Full-Time Position Summary We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems. Key Responsibilities Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals. Install, configure, and troubleshoot Windows desktops and laptops. Support Microsoft 365, Active Directory, Azure AD, and Exchange Online. Diagnose and resolve hardware, software, and connectivity issues. Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi. Support Cisco networking equipment and coordinate with network teams. Manage IT assets, device deployments, and hardware replacements. Support manufacturing shop-floor systems, barcode printers, scanners, and label printers. Work with ServiceNow for incident, request, and change management. Perform root cause analysis and ensure timely resolution of incidents. Coordinate with vendors and infrastructure teams during outages and planned maintenance. Participate in on-call support and emergency response when required. Maintain documentation, SOPs, and knowledge articles. Required Skills 5+ years of End User Computing / Desktop Support experience. Strong knowledge of Windows 10/11 administration. Microsoft 365 Administration. Active Directory and Azure AD. Hardware troubleshooting (Dell/HP laptops & desktops). Printer and peripheral support. Experience with ServiceNow or similar ITSM tools. Excellent customer service and communication skills.

Job Description CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities. ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities. Responsibilities Incident, Problem, Change, Request, and Knowledge Management processes. Service Portal, Service Catalog, user feedback surveys, and AI-enabled self-service experiences. CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation. Global process standardization, regional adoption, and transition to the target GITSM operating model. DUTIES Communications and Stakeholder Engagement Support execution of the GITSM communication and stakeholder engagement plan across regions and functions. Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker. Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go-Live communications. Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders. Support regional change networks, change champions, and stakeholder feedback activities. Training and User Readiness Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups. Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow-up actions. Assist with training materials, quick-reference guides, job aids, FAQs, knowledge content, and recorded-session coordination. Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions. Support preparation and maintenance of the Operational Readiness Guide for in-scope processes. Readiness, Adoption, and Reporting Administer business and operational readiness assessments and consolidate results across regions. Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators. Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO. Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs. UAT, Go-Live, and Hypercare Support Coordinate UAT awareness, participant communications, training alignment, reminders, and feedback consolidation. Support Go-Live readiness checkpoints, cutover communications, launch materials, and stakeholder briefings. Monitor and consolidate user feedback during Hypercare, identify recurring themes, and route actions to the appropriate owner. Support issue communications, frequently asked questions, office hours, lessons learned, and post-Go-Live adoption reporting. OCM Project Coordination Maintain the integrated OCM workplan, deliverable tracker, RAID items, dependencies, meeting notes, and action log. Coordinate OCM workshops, leadership briefings, regional sessions, town halls, training events, and readiness reviews. Work closely with the GITSM PMO, Process Governance, Platform, Service Management, regional teams, and Accenture advisors. Ensure OCM activities remain aligned with design, build, testing, deployment, and Hypercare milestones. Qualifications Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Excellent written and verbal communication skills in English. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Required Skills Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Preferred Experience with ServiceNow implementations or IT service management transformation. Working knowledge of ITIL practices and ITSM processes. Experience supporting global, geographically dispersed, or multicultural teams. Experience in pharmaceutical, healthcare, life sciences, or another regulated environment. Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement. OCM certification or familiarity with a recognized change framework is beneficial but not require.

Job Description We are looking for a ServiceNow Solution Architect (need Certified Master Architect OR Certified technical architect) Location - USA remote Experience as a Senior Architect / consultant • Candidates should have strong knowledge of ServiceNow implementation and transformations. • Strong knowledge on ServiceNow platform assessment and provide best practice recommendations. • Candidate should have Knowledge on ServiceNow platform security, authorization, and continuous monitoring • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations. • Experience in ServiceNow custom application design and development • Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. • Experienced in leading end to end Implementation and transformation programs in ITSM, ITOM, HRSD, HAM, SAM and CMDB. • Strong work experience and associated with projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations. • Candidates should have strong knowledge of ITSM, ITOM, HRSD design and implementation and transformation for large customers. • Mentor and share technical knowledge/guidance to team. • Design technical solutions and best practices guidance based on customer requirements and convert them to functional requirements. • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards. • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM, ITOM, HRSD, and ITIL V3 foundation. • Nice to have ServiceNow Certified Technical Architect (CTA). • Experience in IT Asset Management Lifecycle and ServiceNow HAM & SAM Pro features and functions. Company Description: Techaxis is a US-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked in Inc 5000 and in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm. Equal Opportunities Employer: Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.

Job Description We are looking for a ServiceNow Solution Architect Locations : USA Remote Experience as a Senior Architect / consultant • Candidates should have strong knowledge of ServiceNow implementation and transformations. • Strong knowledge on ServiceNow platform assessment and provide best practice recommendations. • Candidate should have Knowledge on ServiceNow platform security, authorization, and continuous monitoring • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations. • Experience in ServiceNow custom application design and development • Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. • Experienced in leading end to end Implementation and transformation programs in ITSM, ITOM, HRSD, HAM, SAM and CMDB. • Strong work experience and associated with projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations. • Candidates should have strong knowledge of ITSM, ITOM, HRSD design and implementation and transformation for large customers. • Mentor and share technical knowledge/guidance to team. • Design technical solutions and best practices guidance based on customer requirements and convert them to functional requirements. • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards. • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM, ITOM, HRSD, and ITIL V3 foundation. • Nice to have ServiceNow Certified Technical Architect (CTA). • Experience in IT Asset Management Lifecycle and ServiceNow HAM & SAM Pro features and functions. Company Description: Techaxis is a US-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked in Inc 5000 and in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm. Equal Opportunities Employer: Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.

Job Description Senior Site Support Engineer EXECUTIVE SUPPORT WASHINGTON, DC HEADQUARTERS FUNCTION Digital Workplace ServicesWORK ARRANGEMENT Full-time, onsiteLOCATION Washington, DC HeadquartersROLE TYPE Corporate Site Support / Executive SupportRole OverviewThe Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for delivering high-quality onsite technology support at the company's Washington, DC headquarters. Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical business stakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver a polished, responsive, discreet, and highly personalized white-glove support experience. The role serves as a trusted technology partner for the DC executive community and the broader headquarters population. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely with colleagues, shares knowledge, and contributes to the team's overall delivery of reliable workplace technology, executive device support, collaboration platforms, conference rooms, and high-profile meetings. This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicate confidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and across technical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successful outcomes while maintaining clear communication until service is fully restored.Key ResponsibilitiesDeliver White-Glove Executive Support Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders. Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities. Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction. Communicate technical information clearly and concisely in business-friendly language. Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors. Provide timely status updates without requiring executives or their assistants to repeatedly request information. Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities. Provide Advanced Digital Workplace Support Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues. Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies. Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology. Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable. Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution. Identify recurring problems and partner with engineering and service owners to address root causes. Ensure Executive Meeting and Event Readiness Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events. Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components. Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk. Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance. Document issues, lessons learned, and improvement actions following significant events. Maintain Headquarters Technology Readiness Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters. Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents. Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, and refresh activities. Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessories are available and ready. Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives. Provide reasonable flexibility for planned executive events and urgent business-critical situations. Manage Technology Assets and Vendors Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplace assets. Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements. Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns. Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations. Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination when required. Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departing associates. Drive Service Quality and Continuous Improvement Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices. Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and known solutions. Develop clear user guidance and provide individual coaching on digital workplace technologies. Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience. Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements. Contribute to standardized Site Support services while recognizing the elevated requirements of a corporate headquarters. Partner across the technology organization to strengthen service consistency, accountability, and confidence in Site Support. Essential Requirements Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related discipline, or equivalent relevant professional experience. At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT service management. Demonstrated experience providing direct technology support to executives, senior leaders, or other high-profile stakeholders. Strong hands-on experience with Microsoft 365, Microsoft Teams and meeting-room technology, Windows, macOS, mobile devices, peripherals, AV systems, and an enterprise ITSM platform such as ServiceNow. Excellent written and verbal communication skills, including the ability to explain technical matters to nontechnical stakeholders. Professional presence and interpersonal maturity appropriate for a corporate headquarters environment. Strong customer-service orientation and commitment to responsive, personalized support. Ability to remain composed, organized, and solution-focused during urgent, visible, or business-critical situations. Strong ownership mindset with accountability through final resolution, including work spanning multiple teams. Sound judgment and discretion when working with executives, confidential information, sensitive meetings, and corporate devices. Ability to prioritize competing demands and distinguish business-critical requirements from standard support requests. Ability to work onsite at the Washington, DC headquarters and support planned executive events or critical situations as needed. Preferred Qualifications Experience in a corporate headquarters, executive briefing center, Board environment, or similarly high-touch professional setting. Experience supporting Board meetings, earnings calls, leadership conferences, town halls, or other high-profile events. Hands-on knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, device compliance, and modern endpoint management. Experience supporting Microsoft Teams Rooms, audiovisual systems, wireless presentation technologies, and hybrid meetings. ITIL Foundation certification or practical experience with ITIL-aligned processes. Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV support certification. Experience coordinating managed-service providers, hardware vendors, telecommunications providers, and AV partners. Familiarity with technology asset management, CMDB controls, inventory reconciliation, and audit requirements. . click apply for full job details

Job Description Primary Location : Chicago, IL V-Soft Consulting is currently hiring for a Senior Data Center Engineer for our premier client in Chicago, IL. Education and Experience: 4-year college degree in a related field and/or relevant professional experience 7 years of managing experience leading IT engineering teams and environment 10 years of Technical Operations, Engineering & Implementation, and Security Engineering experience Experience with designing an ITSM system to manage incidents, problems, workflows and to collect metrics required for reporting, preferably on ServiceNow Experience managing support/maintenance agreements and outside service providers Experience working with a Security Operations Center Knowledge and Skills: Considerable knowledge of systems operations and maintenance, including a good understanding of protocols and tools necessary for effective resolution of maintenance requests and tracking operational processes supporting Dell Compute, SAN, and NAS Technologies and Oracle, Windows, RedHat, Rubrik, Infoblox, and SolarWinds product lines. Strong knowledge of ITIL concepts. ITIL certification is a plus. Strong interpersonal skills, communication, leadership ability, and teamwork Strong client-focus skills with ability to recognize client requirements, assist client in achieving their goals, manage client expectations and consistently achieve high client satisfaction Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously Knowledge of Cybersecurity operations and best practices Engineering & Implementation Design and implement security, and cloud connectivity solutions. Lead technical deployments, migrations, upgrades, and integration projects. Develop and maintain capacity planning, performance monitoring, and optimization strategies. Technical Operations Perform advanced troubleshooting and root cause analysis of critical incidents. Provide hands-on support during major outages, cybersecurity incidents, and high-priority operational events. WHAT YOU'LL DO: Job Responsibilities: Manage all devices in accordance with the client's policies (including security oversight and change management policies) Document and maintain configuration files, IP addressing schemes, configurations, etc. and maintain the CMDB Ensure administration activities adhere to defined Change Management processes Limit outages and optimize utilization through proactive analysis of network data and reporting Respond to alerts Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .

Job Description Job Title: The SAP Technical Architect Location: Washington, DC, Wilmington, DE, Atlanta, GA, Philadelphia, PA Role Overview The SAP Technical Architect - Senior is a subject matter expert in one or several SAP technologies and can have technical management responsibilities. The SAP Technical Architects research and design technology solutions that may span the full spectrum of hardware and software, as it relates to SAP products. They may create prototypes and lead initial development or enhancement efforts and provide recommendations regarding technology. This individual concentrates on SAP solutions to significantly impact the operational effectiveness of the organization or cutting-edge technologies that will drive new business. Provide assistance with escalated support issues, mentor others within technology-related areas, and provide subject matter expertise on project teams. The SAP Technical Architect Senior can assume leadership responsibilities of specific efforts or technical tasks, and guide peers and more junior team members. Key Responsibilities Technical and operational management of systems and resources Based on business needs, investigate, select, install and prototype or pilot SAP solutions. Works on complex tasks, projects or supports issues that involve a high degree of risk, impacts business unit performance and makes use of the individual's knowledge within areas of specialty. Researches and analyzes advanced technology trends in area(s) of expertise. Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization. Assists in cost-benefit and risk analysis. Makes recommendations and influences long-term technology strategy and planning for multiple business units. Works with service providers to ensure their technical solutions are consistent with the enterprise's business strategy and architecture. Serves as escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program. Provides technical analyses to help define, assess, and monitor the technical aspects of the program or service. Designs innovative solutions using current and new technologies. Recommends short- term alternatives when appropriate. Troubleshoots existing information systems to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria. Assists in the resolution of support issues escalated by operations or development personnel. Works with vendors during the problem resolution process as needed. Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. Deliverables Translation of business and product requirements into technical designs, models and software architecture. Development management Document technical requirements and constraints as basis for architectural decisions. RICEF Technical Design and Data Modeling Support and advise implementation projects by ensuring technical and architectural feasibility, readiness, and compliance. Review design documents to ensure compliance with technical standards and best practices. Proposal and implementation plans of improvements and innovations, development processes, and methodologies. Application design with detailed process flows Level III support for incidents, including Root Cause Analysis Requirements: BS degree in Computer Science, Information Systems, or related field Minimum seven years of experience in Information Technology, including at least five in a technical architect or technical lead role with the SAP technologies specified in the requirement, from the below: o Business Suite (ERP, SRM, SCM, CRM) o SuccessFactors o Ariba and Ariba Network o Solution Manager o SAP Portal Technology o SAP Mobile Technology o HANA Database o HANA Cloud Technology o ABAP o Java Enterprise Edition o Process Integration and Orchestration o Business Process Management o Business Warehouse o SAP authorization concept o Technical data migration o Test methodology and test management o SAP infrastructure High Availability, Disaster Recovery and Cloud strategies Involvement in at least two full cycle SAP implementations of the SAP product being supported Knowledge of change and release management processes Ability to estimate reliably the time, effort, dependencies, and resources required to complete a development task Excellent written and verbal communication skills Experience working in client-focused service delivery environments Knowledge of IT strategies and how they support client business, from a technical advisor standpoint. Ability to conduct research and analysis of complex technologies for at least one area of specialty. Knowledge of technological advances related to subject-matter Skill in making presentations and effectively communicating recommendations to individuals and groups Required Skills & Experience 8+ years in enterprise architecture, IT asset/application portfolio management, or platform engineering, with 3+ years hands-on with SAP LeanIX. Proven experience implementing LeanIX from the ground up in a large, complex enterprise environment. Strong understanding of EA frameworks and practices (TOGAF, business capability modeling, application rationalization, TIME/6R analysis). Hands-on experience with LeanIX meta-model configuration, fact sheets, reports, diagrams, surveys, and the Integration Hub. Proficiency with REST/GraphQL APIs, JSON, and scripting (Python or JavaScript) for integrations and data automation. Experience integrating LeanIX with ServiceNow CMDB and other enterprise systems of record. Demonstrated ability to work directly with EA leaders and stakeholders to shape priorities and roadmaps. Familiarity with Agile/Scrum methodologies and DevOps practices. Excellent problem-solving, facilitation, and communication skills, with the ability to present to senior leadership. Preferred Qualifications MS degree in Computer Science, Information Systems, or related field SAP Technical Certifications Technical experience in release management, software configuration management, and change management

Job Description Job Title: SAP Technical Architect Location: Washington, DC, Wilmington, DE, Atlanta, GA, Philadelphia, PA Duration: Long term Role Overview SAP Technical Architect - Senior is a subject matter expert in one or several SAP technologies and can have technical management responsibilities. The SAP Technical Architects research and design technology solutions that may span the full spectrum of hardware and software, as it relates to SAP products. They may create prototypes and lead initial development or enhancement efforts and provide recommendations regarding technology. This individual concentrates on SAP solutions to significantly impact the operational effectiveness of the organization or cutting-edge technologies that will drive new business. Provide assistance with escalated support issues, mentor others within technology-related areas, and provide subject matter expertise on project teams. The SAP Technical Architect Senior can assume leadership responsibilities of specific efforts or technical tasks, and guide peers and more junior team members. Key Responsibilities Technical and operational management of systems and resources Based on business needs, investigate, select, install and prototype or pilot SAP solutions. Works on complex tasks, projects or supports issues that involve a high degree of risk, impacts business unit performance and makes use of the individual's knowledge within areas of specialty. Researches and analyzes advanced technology trends in area(s) of expertise. Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization. Assists in cost-benefit and risk analysis. Makes recommendations and influences long-term technology strategy and planning for multiple business units. Works with service providers to ensure their technical solutions are consistent with the enterprise's business strategy and architecture. Serves as escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program. Provides technical analyses to help define, assess, and monitor the technical aspects of the program or service. Designs innovative solutions using current and new technologies. Recommends short- term alternatives when appropriate. Troubleshoots existing information systems to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria. Assists in the resolution of support issues escalated by operations or development personnel. Works with vendors during the problem resolution process as needed. Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. Deliverables Translation of business and product requirements into technical designs, models and software architecture. Development management Document technical requirements and constraints as basis for architectural decisions. RICEF Technical Design and Data Modeling Support and advise implementation projects by ensuring technical and architectural feasibility, readiness, and compliance. Review design documents to ensure compliance with technical standards and best practices. Proposal and implementation plans of improvements and innovations, development processes, and methodologies. Application design with detailed process flows Level III support for incidents, including Root Cause Analysis Requirements: BS degree in Computer Science, Information Systems, or related field Minimum seven years of experience in Information Technology, including at least five in a technical architect or technical lead role with the SAP technologies specified in the requirement, from the below: Business Suite (ERP, SRM, SCM, CRM) SuccessFactors Ariba and Ariba Network Solution Manager SAP Portal Technology SAP Mobile Technology HANA Database HANA Cloud Technology ABAP Java Enterprise Edition Process Integration and Orchestration Business Process Management Business Warehouse SAP authorization concept Technical data migration Test methodology and test management SAP infrastructure High Availability, Disaster Recovery and Cloud strategies Involvement in at least two full cycle SAP implementations of the SAP product being supported Knowledge of change and release management processes Ability to estimate reliably the time, effort, dependencies, and resources required to complete a development task Excellent written and verbal communication skills Experience working in client-focused service delivery environments Knowledge of IT strategies and how they support client business, from a technical advisor standpoint. Ability to conduct research and analysis of complex technologies for at least one area of specialty. Knowledge of technological advances related to subject-matter Skill in making presentations and effectively communicating recommendations to individuals and groups Required Skills & Experience 8+ years in enterprise architecture, IT asset/application portfolio management, or platform engineering, with 3+ years hands-on with SAP LeanIX. Proven experience implementing LeanIX from the ground up in a large, complex enterprise environment. Strong understanding of EA frameworks and practices (TOGAF, business capability modeling, application rationalization, TIME/6R analysis). Hands-on experience with LeanIX meta-model configuration, fact sheets, reports, diagrams, surveys, and the Integration Hub. Proficiency with REST/GraphQL APIs, JSON, and scripting (Python or JavaScript) for integrations and data automation. Experience integrating LeanIX with ServiceNow CMDB and other enterprise systems of record. Demonstrated ability to work directly with EA leaders and stakeholders to shape priorities and roadmaps. Familiarity with Agile/Scrum methodologies and DevOps practices. Excellent problem-solving, facilitation, and communication skills, with the ability to present to senior leadership. Preferred Qualifications MS degree in Computer Science, Information Systems, or related field SAP Technical Certifications Technical experience in release management, software configuration management, and change management