Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Electrical & Hardware Engineering Experts Type: Contract Compensation: $100-$120/hour Location: Remote Role Responsibilities Apply hands-on electrical and hardware engineering expertise to complex engineering tasks. Review and evaluate hardware designs , engineering workflows, and troubleshooting approaches. Analyze design trade-offs, failure modes, and system-level engineering decisions. Assess the technical correctness of solutions for real-world hardware problems. Identify errors, missing assumptions, and potential design risks. Develop or review engineering problems, reference solutions, and evaluation criteria. Qualifications Must-Have 5+ years of professional industry experience, including 3 years of recent hands-on experience in hardware development. Direct experience as the responsible engineer for substantial hardware development workflows. Expertise in RF systems , Power Electronics , Analog/Mixed-Signal Circuit Design , PCB Architecture , or Signal Integrity . Strong understanding of engineering constraints like component selection and system integration. Experience debugging hardware using laboratory equipment and simulation tools. Ability to explain technical decisions and trade-offs clearly. Preferred Experience with companies that design and manufacture physical hardware products . Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
10/27/2026
Full time
Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Electrical & Hardware Engineering Experts Type: Contract Compensation: $100-$120/hour Location: Remote Role Responsibilities Apply hands-on electrical and hardware engineering expertise to complex engineering tasks. Review and evaluate hardware designs , engineering workflows, and troubleshooting approaches. Analyze design trade-offs, failure modes, and system-level engineering decisions. Assess the technical correctness of solutions for real-world hardware problems. Identify errors, missing assumptions, and potential design risks. Develop or review engineering problems, reference solutions, and evaluation criteria. Qualifications Must-Have 5+ years of professional industry experience, including 3 years of recent hands-on experience in hardware development. Direct experience as the responsible engineer for substantial hardware development workflows. Expertise in RF systems , Power Electronics , Analog/Mixed-Signal Circuit Design , PCB Architecture , or Signal Integrity . Strong understanding of engineering constraints like component selection and system integration. Experience debugging hardware using laboratory equipment and simulation tools. Ability to explain technical decisions and trade-offs clearly. Preferred Experience with companies that design and manufacture physical hardware products . Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI Role description : Required Skills Bachelor s degree in information technology, Business Administration or related discipline. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Preferred Skills CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Position Summary: As a significant member of the Technology Division s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Minimum Qualifications: Bachelor s degree in information technology, Business Administration or related discipline. CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting, Experience with remote desktop tools, call management and helpdesk software. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system. Physical Requirements: Ability to sit for extended periods while working on a computer. Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals. Essential Functions: First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance. Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation. Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication. Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system. User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future. System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
10/27/2026
Full time
DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI Role description : Required Skills Bachelor s degree in information technology, Business Administration or related discipline. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Preferred Skills CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Position Summary: As a significant member of the Technology Division s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Minimum Qualifications: Bachelor s degree in information technology, Business Administration or related discipline. CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting, Experience with remote desktop tools, call management and helpdesk software. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system. Physical Requirements: Ability to sit for extended periods while working on a computer. Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals. Essential Functions: First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance. Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation. Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication. Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system. User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future. System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a Computer User Support Specialist - Subject Matter Expert (Task Lead) to provide advanced remote and deskside support for Federal Government users while serving as a technical, operational, and supervisory lead. This role resolves complex incidents and service requests, provides SME support across endpoint technologies, applications, accounts, connectivity, and workplace tools, and supports leadership by directing daily work, coordinating queues, monitoring performance, reinforcing standards, managing escalations, and ensuring SLA and customer service expectations are met. Essential Functions Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools. Serve as Subject Matter Expert (SME) and Task Lead for complex incidents, escalations, outages, VIP or high-impact issues, surge support, and recurring technical or process issues. Provide day-to-day supervision of assigned staff, including work direction, task assignment, prioritization, queue monitoring, shift coverage coordination, operational handoffs, and escalation of personnel or service delivery concerns. Monitor individual and team performance against SLAs, ticket quality, documentation standards, customer service expectations, and established procedures. Support onboarding, training, coaching, mentoring, quality reviews, staff readiness, and performance feedback in partnership with program leadership. Coordinate daily workload distribution, SLA follow-through, escalation tracking, status communication, and customer-impact updates. Create, review, update, and retire SOPs, job aids, knowledge articles, troubleshooting workflows, and other support documentation. Education High school diploma or equivalent required; Bachelor's Degree preferred. HDI Analyst Certification required within 10 business days; CompTIA A+ required within 90 days. Microsoft and Apple support certifications preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, prioritization, queue monitoring, documentation, resolution, escalation, and closure. Supervisory and Task Lead practices, including work direction, task assignment, shift coordination, performance monitoring, coaching, feedback, operational handoffs, and escalation follow-through. Technical coaching, staff guidance, knowledge transfer, documentation standards, quality review, customer service reinforcement, and process adherence. Strong communication, stakeholder coordination, conflict resolution, accountability follow-up, critical thinking, and process improvement skills. Enterprise ITSM tools, preferably Remedy Service Management; ITIL, CMMI, or related process frameworks preferred. Active Directory, VPN, Microsoft 365, Windows 11, Mac and mobile devices, printers, network drives, remote tools, desktop software, antivirus, backup and recovery, and performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management and endpoint support concepts. Experience Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Supervisory experience is desired, including experience serving as a supervisor, team lead, shift lead, task lead, senior technician, or SME responsible for directing daily work, assigning tasks, coordinating coverage, coaching staff, reviewing quality, communicating with leadership, and supporting compliance with service delivery standards. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now. We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
10/27/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a Computer User Support Specialist - Subject Matter Expert (Task Lead) to provide advanced remote and deskside support for Federal Government users while serving as a technical, operational, and supervisory lead. This role resolves complex incidents and service requests, provides SME support across endpoint technologies, applications, accounts, connectivity, and workplace tools, and supports leadership by directing daily work, coordinating queues, monitoring performance, reinforcing standards, managing escalations, and ensuring SLA and customer service expectations are met. Essential Functions Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools. Serve as Subject Matter Expert (SME) and Task Lead for complex incidents, escalations, outages, VIP or high-impact issues, surge support, and recurring technical or process issues. Provide day-to-day supervision of assigned staff, including work direction, task assignment, prioritization, queue monitoring, shift coverage coordination, operational handoffs, and escalation of personnel or service delivery concerns. Monitor individual and team performance against SLAs, ticket quality, documentation standards, customer service expectations, and established procedures. Support onboarding, training, coaching, mentoring, quality reviews, staff readiness, and performance feedback in partnership with program leadership. Coordinate daily workload distribution, SLA follow-through, escalation tracking, status communication, and customer-impact updates. Create, review, update, and retire SOPs, job aids, knowledge articles, troubleshooting workflows, and other support documentation. Education High school diploma or equivalent required; Bachelor's Degree preferred. HDI Analyst Certification required within 10 business days; CompTIA A+ required within 90 days. Microsoft and Apple support certifications preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, prioritization, queue monitoring, documentation, resolution, escalation, and closure. Supervisory and Task Lead practices, including work direction, task assignment, shift coordination, performance monitoring, coaching, feedback, operational handoffs, and escalation follow-through. Technical coaching, staff guidance, knowledge transfer, documentation standards, quality review, customer service reinforcement, and process adherence. Strong communication, stakeholder coordination, conflict resolution, accountability follow-up, critical thinking, and process improvement skills. Enterprise ITSM tools, preferably Remedy Service Management; ITIL, CMMI, or related process frameworks preferred. Active Directory, VPN, Microsoft 365, Windows 11, Mac and mobile devices, printers, network drives, remote tools, desktop software, antivirus, backup and recovery, and performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management and endpoint support concepts. Experience Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Supervisory experience is desired, including experience serving as a supervisor, team lead, shift lead, task lead, senior technician, or SME responsible for directing daily work, assigning tasks, coordinating coverage, coaching staff, reviewing quality, communicating with leadership, and supporting compliance with service delivery standards. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now. We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Job Title: Network Engineer, Mobile Core Network Services Location: Bellevue, Washington 98004 Onsite/Remote: Onsite (5 days/week) (Local Candidates) Previous Cisco Experience Required: Needs to be extremely well-versed in all things Cisco / Cisco products Position Overview/Role Summary: Client is seeking an experienced Network Engineer to support testing, deployment, upgrades, and operational optimization within a mobile core networking environment. This role will focus on validating network solutions, supporting production implementations, consulting on network design, and providing technical expertise during large-scale network initiatives. The ideal candidate brings strong hands-on experience with mobile core technologies, network testing methodologies, and production network support. Responsibilities: Provide technical guidance and advisory support for network enhancements, infrastructure upgrades, and architecture improvements. Collaborate with stakeholders to understand testing objectives, technical requirements, and business goals. Develop, execute, and document network test plans and communicate results through professional reporting. Support the design, implementation, and validation of laboratory environments, feature enhancements, and infrastructure upgrades. Create migration documentation and support activities associated with transitioning solutions from laboratory environments into production. Provide technical insight during escalation activities and collaborate with support organizations to accelerate service restoration. Consult on network architecture with emphasis on resiliency, scalability, performance, and service quality. Review and assess proposed network changes for risk, impact, and implementation readiness. Support major deployment events and assist with troubleshooting hardware and configuration issues. Share technical knowledge through documentation, informal training sessions, and knowledge transfer activities. Participate in recurring customer meetings, service reviews, and operational planning discussions. Contribute to operational reporting, risk assessments, and future planning activities. Required Qualifications: Experience supporting mobile core network environments, including packet core technologies. Strong understanding of 5G networking concepts and call flow analysis. Experience developing and executing structured network testing plans. Ability to create technical documentation, including test reports, implementation plans, migration guides, and operational reports. Experience supporting production network deployments and infrastructure upgrade activities. Knowledge of network design principles including resiliency, scalability, fault recovery, and Quality of Service. Experience evaluating implementation procedures and conducting change impact assessments. Strong troubleshooting skills for network hardware, software, and configuration issues. Excellent verbal and written communication skills. Ability to work onsite during standard business hours (8 AM - 5 PM) Ability to participate in after-hours deployment activities and respond to critical incidents when required. Preferred: Experience working within large enterprise or service provider network environments. Experience supporting laboratory to production migration initiatives. Previous experience delivering technical workshops, training sessions, or knowledge transfer activities. Industry certifications related to networking or telecommunications. Experience participating in customer-facing technical reviews and operational governance meetings. Tools & Technologies: Cisco Enhanced Packet Core 5G Mobile Networks Network Testing and Validation Tools Packet Analysis and Troubleshooting Tools Network Monitoring Platforms Technical Documentation Tools Change Management Processes Working Conditions Standard business hours coverage, 5 days per week; occasional overtime coverage may be required and must be approved. Onsite presence required; unplanned/unscheduled absences are not permitted without prior formal notice and approval. Planned absences (e.g., vacation) require advance written approval to avoid resource overlap. Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
10/27/2026
Full time
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Job Title: Network Engineer, Mobile Core Network Services Location: Bellevue, Washington 98004 Onsite/Remote: Onsite (5 days/week) (Local Candidates) Previous Cisco Experience Required: Needs to be extremely well-versed in all things Cisco / Cisco products Position Overview/Role Summary: Client is seeking an experienced Network Engineer to support testing, deployment, upgrades, and operational optimization within a mobile core networking environment. This role will focus on validating network solutions, supporting production implementations, consulting on network design, and providing technical expertise during large-scale network initiatives. The ideal candidate brings strong hands-on experience with mobile core technologies, network testing methodologies, and production network support. Responsibilities: Provide technical guidance and advisory support for network enhancements, infrastructure upgrades, and architecture improvements. Collaborate with stakeholders to understand testing objectives, technical requirements, and business goals. Develop, execute, and document network test plans and communicate results through professional reporting. Support the design, implementation, and validation of laboratory environments, feature enhancements, and infrastructure upgrades. Create migration documentation and support activities associated with transitioning solutions from laboratory environments into production. Provide technical insight during escalation activities and collaborate with support organizations to accelerate service restoration. Consult on network architecture with emphasis on resiliency, scalability, performance, and service quality. Review and assess proposed network changes for risk, impact, and implementation readiness. Support major deployment events and assist with troubleshooting hardware and configuration issues. Share technical knowledge through documentation, informal training sessions, and knowledge transfer activities. Participate in recurring customer meetings, service reviews, and operational planning discussions. Contribute to operational reporting, risk assessments, and future planning activities. Required Qualifications: Experience supporting mobile core network environments, including packet core technologies. Strong understanding of 5G networking concepts and call flow analysis. Experience developing and executing structured network testing plans. Ability to create technical documentation, including test reports, implementation plans, migration guides, and operational reports. Experience supporting production network deployments and infrastructure upgrade activities. Knowledge of network design principles including resiliency, scalability, fault recovery, and Quality of Service. Experience evaluating implementation procedures and conducting change impact assessments. Strong troubleshooting skills for network hardware, software, and configuration issues. Excellent verbal and written communication skills. Ability to work onsite during standard business hours (8 AM - 5 PM) Ability to participate in after-hours deployment activities and respond to critical incidents when required. Preferred: Experience working within large enterprise or service provider network environments. Experience supporting laboratory to production migration initiatives. Previous experience delivering technical workshops, training sessions, or knowledge transfer activities. Industry certifications related to networking or telecommunications. Experience participating in customer-facing technical reviews and operational governance meetings. Tools & Technologies: Cisco Enhanced Packet Core 5G Mobile Networks Network Testing and Validation Tools Packet Analysis and Troubleshooting Tools Network Monitoring Platforms Technical Documentation Tools Change Management Processes Working Conditions Standard business hours coverage, 5 days per week; occasional overtime coverage may be required and must be approved. Onsite presence required; unplanned/unscheduled absences are not permitted without prior formal notice and approval. Planned absences (e.g., vacation) require advance written approval to avoid resource overlap. Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
Cabin Systems Engineer Location: Remote or Seattle, WA Job ID: Pay Range: $65-70 an hour 12 month contract The deadline to apply is 11/06/2026 Citizenship Requirement: USC/GC/H1B Min years of experience: 5 years Degree Requirements: Engineering Degree Detailed Job Description: Cabin System Engineer Experienced Cabin Systems Engineers to join our aerospace team. This role combines aviation systems expertise with software development skills to design and maintain advanced aircraft cabin solutions. Required Technical Skills Strong background in aircraft cabin systems and avionics Proficiency in multiple programming languages (C++, C, Python) Linux operating system and containerization (Docker) expertise Network systems knowledge (TCP/IP, VLAN) Version control experience with Git Advanced troubleshooting and debugging capabilities Core Responsibilities 1. Design and implement integrated cabin solutions including: Video surveillance systems Connectivity solutions Lighting and environmental controls Network integration with aircraft systems 2. Technical Operations System maintenance and performance optimization Hardware/software troubleshooting Technical support and problem resolution 3. Documentation Management System architecture documentation Interface Control Documents (ICD) Technical manuals and guides Required Attributes Self-motivated with strong analytical thinking Excellence in technical problem-solving Strong communication and documentation skills Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at
10/27/2026
Full time
Cabin Systems Engineer Location: Remote or Seattle, WA Job ID: Pay Range: $65-70 an hour 12 month contract The deadline to apply is 11/06/2026 Citizenship Requirement: USC/GC/H1B Min years of experience: 5 years Degree Requirements: Engineering Degree Detailed Job Description: Cabin System Engineer Experienced Cabin Systems Engineers to join our aerospace team. This role combines aviation systems expertise with software development skills to design and maintain advanced aircraft cabin solutions. Required Technical Skills Strong background in aircraft cabin systems and avionics Proficiency in multiple programming languages (C++, C, Python) Linux operating system and containerization (Docker) expertise Network systems knowledge (TCP/IP, VLAN) Version control experience with Git Advanced troubleshooting and debugging capabilities Core Responsibilities 1. Design and implement integrated cabin solutions including: Video surveillance systems Connectivity solutions Lighting and environmental controls Network integration with aircraft systems 2. Technical Operations System maintenance and performance optimization Hardware/software troubleshooting Technical support and problem resolution 3. Documentation Management System architecture documentation Interface Control Documents (ICD) Technical manuals and guides Required Attributes Self-motivated with strong analytical thinking Excellence in technical problem-solving Strong communication and documentation skills Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Key Responsibilities Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration. Manage and progress P2 and P3 incidents within the operational support queue. Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise. Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services. Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation. Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity. Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations. Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts. Support SD-WAN operations and troubleshooting activities utilizing Cisco vManage. Investigate site outages and node failures to determine root cause and implement corrective actions. Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues. Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges. Identify network changes, hardware failures, software bugs, and external factors contributing to incidents. Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration. Participate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress. Work alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices. Support incident response activities in a zero-trust network environment. Participate in an on-call rotation supporting critical production networks. Day-to-Day Environment Review operational dashboards and incident queues daily. Manage approximately 120 active operational tickets in a fast-paced support environment. Support a network environment experiencing significant annual incident volume. Work with multiple monitoring and observability platforms to locate and resolve issues. Collaborate with engineering teams, local site contacts, network providers, and internal stakeholders. Utilize a broad collection of operational and troubleshooting tools while continuously expanding technical expertise. QualificationsRequired Qualifications CCNP certification. 6+ years of enterprise network engineering, network operations, or incident response experience. Strong hands-on troubleshooting experience in large enterprise environments. Deep understanding of TCP/IP networking fundamentals and the OSI model. Experience troubleshooting Layer 2 and Layer 3 networking issues. Strong knowledge of: Switching and routing VLANs STP (Spanning Tree Protocol) BGP (Border Gateway Protocol) WAN technologies IP subnetting and binary concepts LAN and wireless networking Experience supporting Cisco enterprise networking environments. Experience troubleshooting network hardware failures and software defects. Experience working directly with Cisco TAC and third-party service providers. Ability to interpret logs, interface statistics, routing information, and network telemetry data. Strong understanding of redundant network designs and Layer 2 loop prevention. Knowledge of firewall concepts and network traffic flows. Excellent communication and customer service skills. Ability to work effectively in a high-volume operational environment. Self-starter mindset with strong ownership, curiosity, and willingness to learn. Preferred Qualifications Experience with Cisco SD-WAN and Cisco vManage. Experience supporting manufacturing environments. Experience supporting wireless networks at scale. Experience with DDI technologies (DNS, DHCP, and IP Address Management). Exposure to load balancing technologies. Experience working within zero-trust environments. Tools & Technologies Cisco SD-WAN (vManage) Cisco Catalyst Center Cisco Switching and Routing Platforms Cisco Wireless Technologies ThousandEyes ServiceNow LiveNX Glean Network Monitoring Platforms ISP and Carrier Portals BGP STP VLANs TCP/IP UDP DDI Technologies Work Schedule Hybrid schedule requiring at least 3 days onsite each week in Warren, Michigan. One to two remote workdays per week. Participation in an on-call rotation: Day & Evening (24Hour) on-call assignment approximately once every 10 days. Weekend support approximately once every 10 weeks. Weekend coverage runs from Saturday at 6:00 AM through Monday at 6:00 AM. Work schedules are adjusted during on-call and weekend support periods. What Success Looks Like Begin reviewing and supporting live incidents within the first week. Achieve approximately 60-70% operational readiness within the first month. Demonstrate strong incident ownership and troubleshooting capabilities. Continuously expand technical knowledge through collaboration with senior engineering staff. Develop proficiency across enterprise network operations tools, processes, and technologies. Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
10/27/2026
Full time
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Key Responsibilities Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration. Manage and progress P2 and P3 incidents within the operational support queue. Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise. Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services. Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation. Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity. Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations. Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts. Support SD-WAN operations and troubleshooting activities utilizing Cisco vManage. Investigate site outages and node failures to determine root cause and implement corrective actions. Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues. Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges. Identify network changes, hardware failures, software bugs, and external factors contributing to incidents. Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration. Participate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress. Work alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices. Support incident response activities in a zero-trust network environment. Participate in an on-call rotation supporting critical production networks. Day-to-Day Environment Review operational dashboards and incident queues daily. Manage approximately 120 active operational tickets in a fast-paced support environment. Support a network environment experiencing significant annual incident volume. Work with multiple monitoring and observability platforms to locate and resolve issues. Collaborate with engineering teams, local site contacts, network providers, and internal stakeholders. Utilize a broad collection of operational and troubleshooting tools while continuously expanding technical expertise. QualificationsRequired Qualifications CCNP certification. 6+ years of enterprise network engineering, network operations, or incident response experience. Strong hands-on troubleshooting experience in large enterprise environments. Deep understanding of TCP/IP networking fundamentals and the OSI model. Experience troubleshooting Layer 2 and Layer 3 networking issues. Strong knowledge of: Switching and routing VLANs STP (Spanning Tree Protocol) BGP (Border Gateway Protocol) WAN technologies IP subnetting and binary concepts LAN and wireless networking Experience supporting Cisco enterprise networking environments. Experience troubleshooting network hardware failures and software defects. Experience working directly with Cisco TAC and third-party service providers. Ability to interpret logs, interface statistics, routing information, and network telemetry data. Strong understanding of redundant network designs and Layer 2 loop prevention. Knowledge of firewall concepts and network traffic flows. Excellent communication and customer service skills. Ability to work effectively in a high-volume operational environment. Self-starter mindset with strong ownership, curiosity, and willingness to learn. Preferred Qualifications Experience with Cisco SD-WAN and Cisco vManage. Experience supporting manufacturing environments. Experience supporting wireless networks at scale. Experience with DDI technologies (DNS, DHCP, and IP Address Management). Exposure to load balancing technologies. Experience working within zero-trust environments. Tools & Technologies Cisco SD-WAN (vManage) Cisco Catalyst Center Cisco Switching and Routing Platforms Cisco Wireless Technologies ThousandEyes ServiceNow LiveNX Glean Network Monitoring Platforms ISP and Carrier Portals BGP STP VLANs TCP/IP UDP DDI Technologies Work Schedule Hybrid schedule requiring at least 3 days onsite each week in Warren, Michigan. One to two remote workdays per week. Participation in an on-call rotation: Day & Evening (24Hour) on-call assignment approximately once every 10 days. Weekend support approximately once every 10 weeks. Weekend coverage runs from Saturday at 6:00 AM through Monday at 6:00 AM. Work schedules are adjusted during on-call and weekend support periods. What Success Looks Like Begin reviewing and supporting live incidents within the first week. Achieve approximately 60-70% operational readiness within the first month. Demonstrate strong incident ownership and troubleshooting capabilities. Continuously expand technical knowledge through collaboration with senior engineering staff. Develop proficiency across enterprise network operations tools, processes, and technologies. Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. Job Description: We are seeking a skilled Service Desk Engineer to join our team. The ideal candidate will possess a strong technical background with expertise in Active Directory maintenance, Windows Server OS and proficiency in managing Office 365 environments. The Service Desk Engineer will play a critical role in providing technical support and maintaining the IT infrastructure to ensure seamless operations within the organization. Key Responsibilities: Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction. Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management. Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance. Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management. Manage user access and permissions related to network and security systems. Monitor network performance and respond to alerts to minimize downtime. Maintain detailed and accurate documentation of support tickets, configurations, and processes. Ensure compliance with IT policies, procedures, and security standards. Participate in on-call rotation or after-hours support as required. Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing. Required Skills & Qualifications: 3+ years of experience in a service desk or IT support role with a strong focus on customer service. Experience working with ITSM ticketing systems (e.g., ConnectWise). Knowledge of Active Directory, group policies, and user provisioning. Experience with Windows and/or macOS environments Experience troubleshooting Microsoft 365-related authentication, email, application, and connectivity issues. Hands-on experience supporting VPNs, remote access, and site-to-site tunnels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Industry certifications such as CompTIA Network+, CCNA, Fortinet NSE, or similar. Familiarity with ITIL best practices. Experience developing and maintaining PowerShell scripts to automate administrative tasks, system configurations, and routine IT processes. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
10/27/2026
Full time
Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. Job Description: We are seeking a skilled Service Desk Engineer to join our team. The ideal candidate will possess a strong technical background with expertise in Active Directory maintenance, Windows Server OS and proficiency in managing Office 365 environments. The Service Desk Engineer will play a critical role in providing technical support and maintaining the IT infrastructure to ensure seamless operations within the organization. Key Responsibilities: Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction. Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management. Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance. Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management. Manage user access and permissions related to network and security systems. Monitor network performance and respond to alerts to minimize downtime. Maintain detailed and accurate documentation of support tickets, configurations, and processes. Ensure compliance with IT policies, procedures, and security standards. Participate in on-call rotation or after-hours support as required. Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing. Required Skills & Qualifications: 3+ years of experience in a service desk or IT support role with a strong focus on customer service. Experience working with ITSM ticketing systems (e.g., ConnectWise). Knowledge of Active Directory, group policies, and user provisioning. Experience with Windows and/or macOS environments Experience troubleshooting Microsoft 365-related authentication, email, application, and connectivity issues. Hands-on experience supporting VPNs, remote access, and site-to-site tunnels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Industry certifications such as CompTIA Network+, CCNA, Fortinet NSE, or similar. Familiarity with ITIL best practices. Experience developing and maintaining PowerShell scripts to automate administrative tasks, system configurations, and routine IT processes. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. ü The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions: Provide onsite desk-side and remote technical support. The onsite support may require local travel Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in) Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong server and data communications background is a must Troubleshoot and triage service requests face to face and/or via remote access Resolve service tickets or escalate to other support entities as needed and within SLA parameters. Support WMATA's PC Refresh Program. The program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed Support computer and peripheral moves for customers moving offices or cubicles to new location Provide special services that include on-site moves, Endpoint hardware set up and support, and projector support and installation, site and station manager kiosk support Perform endpoint device imaging Responds and diagnoses problems through discussion with users and hands on assistance Provides on-site support to end users on a variety of issues Identifies, researches, and resolves technical problems. Responds to tickets assigned by Tier 1. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs. Documents, tracks, and monitor tickets to ensure a timely resolution. Provides second-tier support to users' applications or hardware issues. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Performs Moves, Adds and Changes (MAC) Travel is required, up to 50%. Selectees may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed Education/Certification Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. Knowledge Requirements: Microsoft network or enterprise support Active Directory Microsoft Office 2010 Office 2013 Office 365 Blackberry MaaS360 NetIQ Directory Resource Administrator (DRA) Systems Center Configuration Manager (SCCM) Cisco AnyConnect Citrix XenDesktop Junos Pulse NetScreen VPN BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules Experience: At least 2 years of current experience in participating in a desk-side support environment Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
10/27/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. ü The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions: Provide onsite desk-side and remote technical support. The onsite support may require local travel Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in) Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong server and data communications background is a must Troubleshoot and triage service requests face to face and/or via remote access Resolve service tickets or escalate to other support entities as needed and within SLA parameters. Support WMATA's PC Refresh Program. The program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed Support computer and peripheral moves for customers moving offices or cubicles to new location Provide special services that include on-site moves, Endpoint hardware set up and support, and projector support and installation, site and station manager kiosk support Perform endpoint device imaging Responds and diagnoses problems through discussion with users and hands on assistance Provides on-site support to end users on a variety of issues Identifies, researches, and resolves technical problems. Responds to tickets assigned by Tier 1. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs. Documents, tracks, and monitor tickets to ensure a timely resolution. Provides second-tier support to users' applications or hardware issues. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Performs Moves, Adds and Changes (MAC) Travel is required, up to 50%. Selectees may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed Education/Certification Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. Knowledge Requirements: Microsoft network or enterprise support Active Directory Microsoft Office 2010 Office 2013 Office 365 Blackberry MaaS360 NetIQ Directory Resource Administrator (DRA) Systems Center Configuration Manager (SCCM) Cisco AnyConnect Citrix XenDesktop Junos Pulse NetScreen VPN BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules Experience: At least 2 years of current experience in participating in a desk-side support environment Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Omnissa Horizon & Liquidware Stratusphere VDI Engineer Job Title: Omnissa Horizon & Liquidware Stratusphere VDI Engineer Position Overview We are seeking a highly skilled Omnissa Horizon & Liquidware Stratusphere VDI Engineer to oversee, optimize, and scale our enterprise virtual desktop infrastructure. In this role, you will be responsible for managing a high-performance VDI environment built on VMware vSphere and NVIDIA vGPU architectures. The ideal candidate will serve as a subject matter expert in user experience monitoring, utilizing Liquidware Stratusphere UX to analyze protocol performance, audit desktop pools, and streamline our golden image strategy. Key Responsibilities Protocol Optimization: Conduct routine reviews of Horizon Blast Extreme and RDP usage. Monitor network bandwidth, frame rates, and latency to optimize remote delivery. Image & Clone Management: Maintain, update, and review two primary base images tailored for specific business needs. Manage and optimize full-clone configuration pools for reliability and scale. Platform Alignment: Perform comprehensive reviews of configuration settings across Omnissa Horizon (Connection Servers, UAGs) and VMware vSphere (ESXi, vCenter) to ensure structural stability and host density. Graphics Acceleration: Allocate, monitor, and troubleshoot NVIDIA vGPU profiles. Ensure power users and graphics-heavy workloads are correctly provisioned and performing optimally. Performance Analytics & Diagnostics: Leverage Liquidware Stratusphere UX to evaluate user experience metrics, diagnose login delays, and pinpoint root-cause bottlenecks across compute, storage, and network layers. Required Qualifications VDI Expertise: Proven experience engineering and administering Omnissa Horizon (formerly VMware Horizon) enterprise environments. Monitoring & Diagnostics: Deep technical proficiency with Liquidware Stratusphere UX for diagnostic troubleshooting and workspace analytics. Infrastructure & Compute: Strong background in core VMware vSphere infrastructure, including ESXi cluster management and vCenter configurations. Hardware Acceleration: Hands-on experience configuring and managing NVIDIA vGPU profiles and licensing in a virtualized environment. Protocols & OS: Expert-level knowledge of Horizon Blast Extreme and RDP. Experience maintaining master Windows base images for full-clone desktop deployments. Preferred Skills & Certifications Omnissa or VMware VDI-related certifications (e.g., VCP-DTM, VCAP-DTM). Liquidware Stratusphere certified professional status. NVIDIA Certified Associate or Professional in Virtual Compute.
10/27/2026
Full time
Omnissa Horizon & Liquidware Stratusphere VDI Engineer Job Title: Omnissa Horizon & Liquidware Stratusphere VDI Engineer Position Overview We are seeking a highly skilled Omnissa Horizon & Liquidware Stratusphere VDI Engineer to oversee, optimize, and scale our enterprise virtual desktop infrastructure. In this role, you will be responsible for managing a high-performance VDI environment built on VMware vSphere and NVIDIA vGPU architectures. The ideal candidate will serve as a subject matter expert in user experience monitoring, utilizing Liquidware Stratusphere UX to analyze protocol performance, audit desktop pools, and streamline our golden image strategy. Key Responsibilities Protocol Optimization: Conduct routine reviews of Horizon Blast Extreme and RDP usage. Monitor network bandwidth, frame rates, and latency to optimize remote delivery. Image & Clone Management: Maintain, update, and review two primary base images tailored for specific business needs. Manage and optimize full-clone configuration pools for reliability and scale. Platform Alignment: Perform comprehensive reviews of configuration settings across Omnissa Horizon (Connection Servers, UAGs) and VMware vSphere (ESXi, vCenter) to ensure structural stability and host density. Graphics Acceleration: Allocate, monitor, and troubleshoot NVIDIA vGPU profiles. Ensure power users and graphics-heavy workloads are correctly provisioned and performing optimally. Performance Analytics & Diagnostics: Leverage Liquidware Stratusphere UX to evaluate user experience metrics, diagnose login delays, and pinpoint root-cause bottlenecks across compute, storage, and network layers. Required Qualifications VDI Expertise: Proven experience engineering and administering Omnissa Horizon (formerly VMware Horizon) enterprise environments. Monitoring & Diagnostics: Deep technical proficiency with Liquidware Stratusphere UX for diagnostic troubleshooting and workspace analytics. Infrastructure & Compute: Strong background in core VMware vSphere infrastructure, including ESXi cluster management and vCenter configurations. Hardware Acceleration: Hands-on experience configuring and managing NVIDIA vGPU profiles and licensing in a virtualized environment. Protocols & OS: Expert-level knowledge of Horizon Blast Extreme and RDP. Experience maintaining master Windows base images for full-clone desktop deployments. Preferred Skills & Certifications Omnissa or VMware VDI-related certifications (e.g., VCP-DTM, VCAP-DTM). Liquidware Stratusphere certified professional status. NVIDIA Certified Associate or Professional in Virtual Compute.
Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. We are seeking an experienced Desktop Support Technician to provide on-site technical support and troubleshooting for end-user hardware, software, and network-related issues for our client. The ideal candidate will be a proactive problem-solver with strong technical expertise and excellent customer service skills, capable of resolving a broad range of IT support tasks independently and efficiently. Key Responsibilities: • Acts as a liaison with end-user for computer related issues and escalations. • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues. • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware. • Upgrade operating systems and software. • Assist with new project requests as needed. • Create and update documentation as needed. • Track and document, within the ticketing system, progress and steps taken to resolve issues. • Performs and assists in hardware and software maintenance services. • Report on trends. • Participate in the major incident identification and resolution process. • Performs on-call responsibilities. • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed. • Maintains a high degree of computer expertise. • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support. • Maintains mobile device inventory management. • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices. • Performs other duties as assigned. Minimum Qualifications: • Associate's degree in Computer Science or related field preferred. • 2-3 years of Information Technology experience preferred. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
10/27/2026
Full time
Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. We are seeking an experienced Desktop Support Technician to provide on-site technical support and troubleshooting for end-user hardware, software, and network-related issues for our client. The ideal candidate will be a proactive problem-solver with strong technical expertise and excellent customer service skills, capable of resolving a broad range of IT support tasks independently and efficiently. Key Responsibilities: • Acts as a liaison with end-user for computer related issues and escalations. • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues. • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware. • Upgrade operating systems and software. • Assist with new project requests as needed. • Create and update documentation as needed. • Track and document, within the ticketing system, progress and steps taken to resolve issues. • Performs and assists in hardware and software maintenance services. • Report on trends. • Participate in the major incident identification and resolution process. • Performs on-call responsibilities. • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed. • Maintains a high degree of computer expertise. • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support. • Maintains mobile device inventory management. • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices. • Performs other duties as assigned. Minimum Qualifications: • Associate's degree in Computer Science or related field preferred. • 2-3 years of Information Technology experience preferred. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Overview Heritage Bank has an exciting opportunity to join our organization! We are seeking a IT systems engineer to join our Information Technology team. This is a fully on-site position. The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting and optimizing of network software, hardware, applications and associated operating systems. Knowledge of and experience administering, designing, or deploying operating systems such as Microsoft Exchange, Microsoft 365, Active Directory, AD Federation Services, SQL Server Always On Availability Groups, Microsoft Entra, IAM / PAM software, Load Balancers, and other current technology is highly desired. Preferred location for this position is Tacoma, WA; however depending on skills and experience, Heritage Bank locations in Bellingham WA , Bremerton, WA, or Hillsboro, OR may be considered. Base Salary Range $91,707.00 - $114,639.00 - $137,561.00 annual Role at a Glance: Plans and implements new enterprise systems and maintain existing systems, including but not limited to servers, messaging systems, security, IP telephony, backup and disaster recovery, virtualization technology, storage, and networking infrastructure. Monitors system and network utilization and capacity constraints. Makes recommendations to management, and implement in a timely manner. Serves as technical resource and subject matter expert for the Bank's technical staff. Analyzes and applies patches, upgrades and changes on infrastructure systems. Designs, implements, and maintains backup and redundancy strategies on physical and virtual environments. Develops training and documentation materials for technical staff and/or end users, as applicable and/or required on project deliverables. Performs security audits of network-connected systems to ensure compliance with the Bank's policies and procedures. Acts as a technical resource for technology design, research and acquisition of new hardware and software systems; recommend modifications and upgrades to management, as needed and/or required, implement in a timely manner. May lead and direct the work of others and serve as project leader. Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job duties. Core Skills and Qualifications: High School Diploma or equivalent - required. Bachelor's Degree (BA/BS) in a Technical Field such as Information Technology, Computer Science, Systems Engineering, or related field - preferred. 3+ years recent systems and network management experience designing and implementing software systems, applications and related products in a Microsoft Windows environment - required. Experience in banking, financial services, or a mid to large size company - preferred. Cisco Certified Network Technician (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA) or other applicable certifications - preferred. Equivalent combination of education, certifications, training, and/or relevant work experience may be considered. Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization. Excellent business communication skills, with demonstrated ability to effectively communicate technical information verbally and in writing; with the ability to read, write, speak, and understand English well. Strong planning, organizational, time management, analytical and follow up skills, to ensure all assignments are appropriately prioritized and deadlines are met, with minimal direction and supervision. Thorough knowledge of software, hardware and network applications. Strong knowledge of network infrastructure and IP networking. Strong knowledge of computer network security systems, procedures, techniques and applications. Ability to manage, coordinate and organize data, gather a comprehensive view and design new concepts. Knowledge of both theoretical and practical aspects of project management to include requirements gathering and specifications development, demonstrating the ability to plan, and lead mid to large scale IT projects. Unquestionable integrity in handling sensitive and confidential information. Knowledge of network cabling standards for data and telecom. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; frequently standing, intermittently stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting and/or moving up to 75 lbs. (files, boxes, etc.). Travel Time: 10 - 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses. #:Information Technology / Systems #:3615 Pacific Avenue #:Tacoma #:WA #:98418 #:false mon
10/27/2026
Full time
Overview Heritage Bank has an exciting opportunity to join our organization! We are seeking a IT systems engineer to join our Information Technology team. This is a fully on-site position. The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting and optimizing of network software, hardware, applications and associated operating systems. Knowledge of and experience administering, designing, or deploying operating systems such as Microsoft Exchange, Microsoft 365, Active Directory, AD Federation Services, SQL Server Always On Availability Groups, Microsoft Entra, IAM / PAM software, Load Balancers, and other current technology is highly desired. Preferred location for this position is Tacoma, WA; however depending on skills and experience, Heritage Bank locations in Bellingham WA , Bremerton, WA, or Hillsboro, OR may be considered. Base Salary Range $91,707.00 - $114,639.00 - $137,561.00 annual Role at a Glance: Plans and implements new enterprise systems and maintain existing systems, including but not limited to servers, messaging systems, security, IP telephony, backup and disaster recovery, virtualization technology, storage, and networking infrastructure. Monitors system and network utilization and capacity constraints. Makes recommendations to management, and implement in a timely manner. Serves as technical resource and subject matter expert for the Bank's technical staff. Analyzes and applies patches, upgrades and changes on infrastructure systems. Designs, implements, and maintains backup and redundancy strategies on physical and virtual environments. Develops training and documentation materials for technical staff and/or end users, as applicable and/or required on project deliverables. Performs security audits of network-connected systems to ensure compliance with the Bank's policies and procedures. Acts as a technical resource for technology design, research and acquisition of new hardware and software systems; recommend modifications and upgrades to management, as needed and/or required, implement in a timely manner. May lead and direct the work of others and serve as project leader. Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job duties. Core Skills and Qualifications: High School Diploma or equivalent - required. Bachelor's Degree (BA/BS) in a Technical Field such as Information Technology, Computer Science, Systems Engineering, or related field - preferred. 3+ years recent systems and network management experience designing and implementing software systems, applications and related products in a Microsoft Windows environment - required. Experience in banking, financial services, or a mid to large size company - preferred. Cisco Certified Network Technician (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA) or other applicable certifications - preferred. Equivalent combination of education, certifications, training, and/or relevant work experience may be considered. Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization. Excellent business communication skills, with demonstrated ability to effectively communicate technical information verbally and in writing; with the ability to read, write, speak, and understand English well. Strong planning, organizational, time management, analytical and follow up skills, to ensure all assignments are appropriately prioritized and deadlines are met, with minimal direction and supervision. Thorough knowledge of software, hardware and network applications. Strong knowledge of network infrastructure and IP networking. Strong knowledge of computer network security systems, procedures, techniques and applications. Ability to manage, coordinate and organize data, gather a comprehensive view and design new concepts. Knowledge of both theoretical and practical aspects of project management to include requirements gathering and specifications development, demonstrating the ability to plan, and lead mid to large scale IT projects. Unquestionable integrity in handling sensitive and confidential information. Knowledge of network cabling standards for data and telecom. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; frequently standing, intermittently stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting and/or moving up to 75 lbs. (files, boxes, etc.). Travel Time: 10 - 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses. #:Information Technology / Systems #:3615 Pacific Avenue #:Tacoma #:WA #:98418 #:false mon
Senior Network Engineer - Cisco, ACI & SD-WAN Position Overview Work on a strategic network transformation initiative supporting a large regional integrated healthcare delivery environment. This senior technical role combines hands-on enterprise network engineering, site-level network discovery and assessment, NOC/Managed Services support, network security, and the transition toward a self-healing infrastructure model. The role will support environments spanning ambulatory practices, clinics, hospital campuses, data centers, and hybrid cloud connectivity. The successful candidate will operate independently, provide senior technical guidance, and contribute to standardized network configurations, remediation planning, automation, monitoring, and ongoing network operations. Work Location / Schedule Hybrid - On-site at client facilities with remote flexibility Travel: 25% travel is required for project work. What You'll Do Lead site-by-site network discovery across LAN, WAN, wireless, and data center environments, including on-site walkthroughs at Tier 1 hospital locations and remote assessment of Tier 2 and Tier 3 sites. Operate discovery tooling including Device42, Lansweeper, ServiceNow Discovery, and SolarWinds to produce standardized configuration item inventories and topology datasets. Analyze network topology, IP addressing, routing, switching, redundancy, and high-availability posture, correlating tool output with documentation and stakeholder input. Review perimeter and network security controls, including firewall rulebase hygiene, hybrid alert routing, and connectivity to vendor-hosted applications. Contribute to hardware lifecycle, software and firmware currency, and end-of-life/end-of-support risk reviews, with a focus on switch and router version standardization. Develop small-provider practice standards and standardized configuration templates for switch additions, network additions, and change activities. Support the risk register and 30-60-90-day remediation roadmap, with recommendations weighted by clinical impact and operational feasibility. Contribute to Mid-Engagement Checkpoint and Final Assessment Package deliverables. Serve as a senior technical resource within the NOC Managed Services model and provide Tier 3 escalation support for complex network issues. Own network change management execution, including switch adds, network adds, firewall rule changes, and routine site refresh activities. Support the transition toward a self-healing infrastructure model through automation development, runbook authorship, and monitoring uplift. Own the ongoing cadence for vulnerability review and code upgrade planning across switches, routers, and supporting network infrastructure. Collaborate with Network Management and clinical stakeholders on change planning and clinical-window coordination. Contribute to weekly, monthly, and quarterly governance reporting. Mentor junior engineers and NOC staff as the team scales. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. Minimum 8 years of hands-on enterprise network engineering experience, including at least 3 years in a senior or lead capacity. Deep expertise in Cisco networking, including: Routing: OSPF, BGP, EIGRP Switching: Nexus, Catalyst Wireless: Meraki, Catalyst 9800 Security: ASA, Firepower Cisco ACI (Application Centric Infrastructure) certification required. Strong hands-on experience with at least two of the following or comparable enterprise firewall platforms: Palo Alto Networks Fortinet FortiGate Check Point SD-WAN experience with Cisco Viptela, Meraki SD-WAN, Fortinet Secure SD-WAN, VMware VeloCloud, or comparable platforms. Experience with network discovery and CMDB tooling such as Device42, Lansweeper, ServiceNow Discovery, SolarWinds, or comparable platforms. Experience operating within a ServiceNow ITSM environment, including incident, change, problem, and CMDB workflows. Strong understanding of hybrid cloud connectivity patterns, including Microsoft Entra federation, vendor-hosted application connectivity, and site-to-cloud transit. Solid understanding of network security fundamentals, including segmentation, NAC, 802.1X, VPN, and PKI. Demonstrated ability to work independently across multiple sites, including hospital campuses and ambulatory practices. Excellent written and verbal communication skills, with the ability to translate technical findings into client-facing narratives. Preferred Qualifications Cisco CCNP or CCIE certification, Enterprise or Security track. Palo Alto PCNSE, Fortinet NSE 6+, or comparable vendor security certifications. Prior experience delivering network assessments in healthcare, financial services, or other regulated environments. Familiarity with healthcare clinical infrastructure considerations, including medical device (IoMT) segmentation, HL7/FHIR connectivity, and EMR/EHR network dependencies. Experience with major EMR platforms and comparable EMR network connectivity patterns. Understanding of HIPAA Security Rule technical safeguards and HITRUST control expectations at a network infrastructure level. Experience with network automation tooling such as Ansible, Python, Terraform, or comparable technologies supporting the shift toward self-healing infrastructure. Prior experience in a Managed Services Provider (MSP) or NOC-driven service delivery model. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
10/27/2026
Full time
Senior Network Engineer - Cisco, ACI & SD-WAN Position Overview Work on a strategic network transformation initiative supporting a large regional integrated healthcare delivery environment. This senior technical role combines hands-on enterprise network engineering, site-level network discovery and assessment, NOC/Managed Services support, network security, and the transition toward a self-healing infrastructure model. The role will support environments spanning ambulatory practices, clinics, hospital campuses, data centers, and hybrid cloud connectivity. The successful candidate will operate independently, provide senior technical guidance, and contribute to standardized network configurations, remediation planning, automation, monitoring, and ongoing network operations. Work Location / Schedule Hybrid - On-site at client facilities with remote flexibility Travel: 25% travel is required for project work. What You'll Do Lead site-by-site network discovery across LAN, WAN, wireless, and data center environments, including on-site walkthroughs at Tier 1 hospital locations and remote assessment of Tier 2 and Tier 3 sites. Operate discovery tooling including Device42, Lansweeper, ServiceNow Discovery, and SolarWinds to produce standardized configuration item inventories and topology datasets. Analyze network topology, IP addressing, routing, switching, redundancy, and high-availability posture, correlating tool output with documentation and stakeholder input. Review perimeter and network security controls, including firewall rulebase hygiene, hybrid alert routing, and connectivity to vendor-hosted applications. Contribute to hardware lifecycle, software and firmware currency, and end-of-life/end-of-support risk reviews, with a focus on switch and router version standardization. Develop small-provider practice standards and standardized configuration templates for switch additions, network additions, and change activities. Support the risk register and 30-60-90-day remediation roadmap, with recommendations weighted by clinical impact and operational feasibility. Contribute to Mid-Engagement Checkpoint and Final Assessment Package deliverables. Serve as a senior technical resource within the NOC Managed Services model and provide Tier 3 escalation support for complex network issues. Own network change management execution, including switch adds, network adds, firewall rule changes, and routine site refresh activities. Support the transition toward a self-healing infrastructure model through automation development, runbook authorship, and monitoring uplift. Own the ongoing cadence for vulnerability review and code upgrade planning across switches, routers, and supporting network infrastructure. Collaborate with Network Management and clinical stakeholders on change planning and clinical-window coordination. Contribute to weekly, monthly, and quarterly governance reporting. Mentor junior engineers and NOC staff as the team scales. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. Minimum 8 years of hands-on enterprise network engineering experience, including at least 3 years in a senior or lead capacity. Deep expertise in Cisco networking, including: Routing: OSPF, BGP, EIGRP Switching: Nexus, Catalyst Wireless: Meraki, Catalyst 9800 Security: ASA, Firepower Cisco ACI (Application Centric Infrastructure) certification required. Strong hands-on experience with at least two of the following or comparable enterprise firewall platforms: Palo Alto Networks Fortinet FortiGate Check Point SD-WAN experience with Cisco Viptela, Meraki SD-WAN, Fortinet Secure SD-WAN, VMware VeloCloud, or comparable platforms. Experience with network discovery and CMDB tooling such as Device42, Lansweeper, ServiceNow Discovery, SolarWinds, or comparable platforms. Experience operating within a ServiceNow ITSM environment, including incident, change, problem, and CMDB workflows. Strong understanding of hybrid cloud connectivity patterns, including Microsoft Entra federation, vendor-hosted application connectivity, and site-to-cloud transit. Solid understanding of network security fundamentals, including segmentation, NAC, 802.1X, VPN, and PKI. Demonstrated ability to work independently across multiple sites, including hospital campuses and ambulatory practices. Excellent written and verbal communication skills, with the ability to translate technical findings into client-facing narratives. Preferred Qualifications Cisco CCNP or CCIE certification, Enterprise or Security track. Palo Alto PCNSE, Fortinet NSE 6+, or comparable vendor security certifications. Prior experience delivering network assessments in healthcare, financial services, or other regulated environments. Familiarity with healthcare clinical infrastructure considerations, including medical device (IoMT) segmentation, HL7/FHIR connectivity, and EMR/EHR network dependencies. Experience with major EMR platforms and comparable EMR network connectivity patterns. Understanding of HIPAA Security Rule technical safeguards and HITRUST control expectations at a network infrastructure level. Experience with network automation tooling such as Ansible, Python, Terraform, or comparable technologies supporting the shift toward self-healing infrastructure. Prior experience in a Managed Services Provider (MSP) or NOC-driven service delivery model. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Description Job Description Circuit Design Expert Role Type: Contractor Location: Global, Fully Remote Schedule: 15 hours/week, flexible About the Role We're seeking a Circuit Design Expert to support an AI training project involving electronic hardware, circuit design, simulation, verification, EDA workflows, and Python. You'll design, analyze, validate, and review real-world circuit solutions. No prior AI experience is required. Key Responsibilities Design and analyze analog, digital, power, mixed-signal, or RF circuits. Translate requirements into schematics, netlists, HDL, models, and simulation inputs. Run simulation, synthesis, and verification workflows using CLI/programmatic tools. Use Python to automate simulations, parameter sweeps, and result analysis. Evaluate voltage, current, power, gain, bandwidth, noise, timing, stability, and related outputs. Diagnose component, parasitic, layout, signal/power integrity, thermal, and manufacturing issues. Compare simulations with analytical calculations and hardware measurements. Review AI-generated circuit solutions and create reproducible reference solutions. Required Skills Circuit Design & Analysis Analog/Digital/Mixed -Signal/RF Design Circuit Simulation & Verification EDA & CLI-Based Workflows Python Hardware Debugging & Validation Signal & Power Integrity Technical Problem-Solving Tools Experience with ngspice, Xyce, Yosys, Verilator, KiCad , SPICE simulators, HDL tools, or equivalent programmatic EDA software. Python tools such as PySpice, NumPy, SciPy, pandas, Matplotlib, cocotb , or similar are beneficial. Qualifications MS/PhD in Electrical Engineering or related field, or BS in Electrical Engineering with 1-2+ years of professional circuit-design experience. Proven experience designing circuits that were fabricated, integrated, shipped, or taped out . Strong Python and programmatic EDA/tool experience. Experience with hardware bring-up, laboratory validation, design verification, or post-fabrication debugging. Ability to explain circuit behavior, assumptions, and design trade-offs clearly. Process Application 30-minute AI interview Technical assessment (if required) Hiring manager review. Compensation & Start Output-based compensation is paid per approved task. Selected experts are expected to start their first task within 24-48 hours of onboarding .
10/27/2026
Full time
Job Description Job Description Circuit Design Expert Role Type: Contractor Location: Global, Fully Remote Schedule: 15 hours/week, flexible About the Role We're seeking a Circuit Design Expert to support an AI training project involving electronic hardware, circuit design, simulation, verification, EDA workflows, and Python. You'll design, analyze, validate, and review real-world circuit solutions. No prior AI experience is required. Key Responsibilities Design and analyze analog, digital, power, mixed-signal, or RF circuits. Translate requirements into schematics, netlists, HDL, models, and simulation inputs. Run simulation, synthesis, and verification workflows using CLI/programmatic tools. Use Python to automate simulations, parameter sweeps, and result analysis. Evaluate voltage, current, power, gain, bandwidth, noise, timing, stability, and related outputs. Diagnose component, parasitic, layout, signal/power integrity, thermal, and manufacturing issues. Compare simulations with analytical calculations and hardware measurements. Review AI-generated circuit solutions and create reproducible reference solutions. Required Skills Circuit Design & Analysis Analog/Digital/Mixed -Signal/RF Design Circuit Simulation & Verification EDA & CLI-Based Workflows Python Hardware Debugging & Validation Signal & Power Integrity Technical Problem-Solving Tools Experience with ngspice, Xyce, Yosys, Verilator, KiCad , SPICE simulators, HDL tools, or equivalent programmatic EDA software. Python tools such as PySpice, NumPy, SciPy, pandas, Matplotlib, cocotb , or similar are beneficial. Qualifications MS/PhD in Electrical Engineering or related field, or BS in Electrical Engineering with 1-2+ years of professional circuit-design experience. Proven experience designing circuits that were fabricated, integrated, shipped, or taped out . Strong Python and programmatic EDA/tool experience. Experience with hardware bring-up, laboratory validation, design verification, or post-fabrication debugging. Ability to explain circuit behavior, assumptions, and design trade-offs clearly. Process Application 30-minute AI interview Technical assessment (if required) Hiring manager review. Compensation & Start Output-based compensation is paid per approved task. Selected experts are expected to start their first task within 24-48 hours of onboarding .
The Computer Merchant, Ltd
Northborough, Massachusetts
JOB TITLE: Data Center Infrastructure Engineer Windows (Rack and Stack Hardware) JOB LOCATION: Northborough, MA (Onsite full time 25% travel to Worcester) WAGE RANGE : $50-60/hr. JOB NUMBER: NGGJP 7 month Contract to start JOB DESCRIPTION: Expert level in Virtualization, Imaging and OS configuration (RHEL and Windows Server) Detailed oriented - Ability to unbox , rack, stack, cable, label, and configure all hardware Strong work ethic with the ability to prioritize multiple tasks and follow through in a timely manner Ability to work independently and collaboratively. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times Install, configure, manage, and maintain a variety of software, physical and virtual hardware. Maintain and manage all facets of Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as Microsoft DNS and DHCP. Follows NERC CIP Standards and meets time sensitive deadlines Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment Detailed oriented . Ability to unbox , Rack and Stack all hardware Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
10/27/2026
Full time
JOB TITLE: Data Center Infrastructure Engineer Windows (Rack and Stack Hardware) JOB LOCATION: Northborough, MA (Onsite full time 25% travel to Worcester) WAGE RANGE : $50-60/hr. JOB NUMBER: NGGJP 7 month Contract to start JOB DESCRIPTION: Expert level in Virtualization, Imaging and OS configuration (RHEL and Windows Server) Detailed oriented - Ability to unbox , rack, stack, cable, label, and configure all hardware Strong work ethic with the ability to prioritize multiple tasks and follow through in a timely manner Ability to work independently and collaboratively. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times Install, configure, manage, and maintain a variety of software, physical and virtual hardware. Maintain and manage all facets of Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as Microsoft DNS and DHCP. Follows NERC CIP Standards and meets time sensitive deadlines Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment Detailed oriented . Ability to unbox , Rack and Stack all hardware Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
Job Description Job Description Circuit Design Expert Role Type: Contractor Location: Global, Fully Remote Schedule: 15 hours/week, flexible About the Role We're seeking a Circuit Design Expert to support an AI training project involving electronic hardware, circuit design, simulation, verification, EDA workflows, and Python. You'll design, analyze, validate, and review real-world circuit solutions. No prior AI experience is required. Key Responsibilities Design and analyze analog, digital, power, mixed-signal, or RF circuits. Translate requirements into schematics, netlists, HDL, models, and simulation inputs. Run simulation, synthesis, and verification workflows using CLI/programmatic tools. Use Python to automate simulations, parameter sweeps, and result analysis. Evaluate voltage, current, power, gain, bandwidth, noise, timing, stability, and related outputs. Diagnose component, parasitic, layout, signal/power integrity, thermal, and manufacturing issues. Compare simulations with analytical calculations and hardware measurements. Review AI-generated circuit solutions and create reproducible reference solutions. Required Skills Circuit Design & Analysis Analog/Digital/Mixed -Signal/RF Design Circuit Simulation & Verification EDA & CLI-Based Workflows Python Hardware Debugging & Validation Signal & Power Integrity Technical Problem-Solving Tools Experience with ngspice, Xyce, Yosys, Verilator, KiCad , SPICE simulators, HDL tools, or equivalent programmatic EDA software. Python tools such as PySpice, NumPy, SciPy, pandas, Matplotlib, cocotb , or similar are beneficial. Qualifications MS/PhD in Electrical Engineering or related field, or BS in Electrical Engineering with 1-2+ years of professional circuit-design experience. Proven experience designing circuits that were fabricated, integrated, shipped, or taped out . Strong Python and programmatic EDA/tool experience. Experience with hardware bring-up, laboratory validation, design verification, or post-fabrication debugging. Ability to explain circuit behavior, assumptions, and design trade-offs clearly. Process Application 30-minute AI interview Technical assessment (if required) Hiring manager review. Compensation & Start Output-based compensation is paid per approved task. Selected experts are expected to start their first task within 24-48 hours of onboarding .
10/27/2026
Full time
Job Description Job Description Circuit Design Expert Role Type: Contractor Location: Global, Fully Remote Schedule: 15 hours/week, flexible About the Role We're seeking a Circuit Design Expert to support an AI training project involving electronic hardware, circuit design, simulation, verification, EDA workflows, and Python. You'll design, analyze, validate, and review real-world circuit solutions. No prior AI experience is required. Key Responsibilities Design and analyze analog, digital, power, mixed-signal, or RF circuits. Translate requirements into schematics, netlists, HDL, models, and simulation inputs. Run simulation, synthesis, and verification workflows using CLI/programmatic tools. Use Python to automate simulations, parameter sweeps, and result analysis. Evaluate voltage, current, power, gain, bandwidth, noise, timing, stability, and related outputs. Diagnose component, parasitic, layout, signal/power integrity, thermal, and manufacturing issues. Compare simulations with analytical calculations and hardware measurements. Review AI-generated circuit solutions and create reproducible reference solutions. Required Skills Circuit Design & Analysis Analog/Digital/Mixed -Signal/RF Design Circuit Simulation & Verification EDA & CLI-Based Workflows Python Hardware Debugging & Validation Signal & Power Integrity Technical Problem-Solving Tools Experience with ngspice, Xyce, Yosys, Verilator, KiCad , SPICE simulators, HDL tools, or equivalent programmatic EDA software. Python tools such as PySpice, NumPy, SciPy, pandas, Matplotlib, cocotb , or similar are beneficial. Qualifications MS/PhD in Electrical Engineering or related field, or BS in Electrical Engineering with 1-2+ years of professional circuit-design experience. Proven experience designing circuits that were fabricated, integrated, shipped, or taped out . Strong Python and programmatic EDA/tool experience. Experience with hardware bring-up, laboratory validation, design verification, or post-fabrication debugging. Ability to explain circuit behavior, assumptions, and design trade-offs clearly. Process Application 30-minute AI interview Technical assessment (if required) Hiring manager review. Compensation & Start Output-based compensation is paid per approved task. Selected experts are expected to start their first task within 24-48 hours of onboarding .
Job Description Job Description Hardware Expert - CAD & Mechanical Design Role Type: Contractor Location: Global, Fully Remote Schedule: Flexible, 15 hours/week Role Summary We are seeking skilled Hardware Experts with strong CAD, mechanical design, Python, and computational geometry experience to support an AI training project involving technical drawings and precise 3D modeling. Key Responsibilities Interpret engineering drawings and create accurate 3D CAD models. Develop complex mechanical geometry using CAD tools. Use Python for CAD automation and programmatic modeling. Export and validate STEP and other solid-model formats. Verify dimensions, geometry, topology, and physical properties. Troubleshoot and refine CAD models for accuracy. Required Skills AutoCAD CAD Python RTL 3D Mechanical Modeling Computational Geometry Qualifications Strong experience with CAD and mechanical design. Good Python and 3D spatial reasoning skills. Experience interpreting technical drawings and validating CAD models. Familiarity with FreeCAD, Fusion 360, SolidWorks, Onshape, CadQuery, or similar tools is a plus. No specific degree or years of experience required. Practical expertise and relevant experience are valued.
10/27/2026
Full time
Job Description Job Description Hardware Expert - CAD & Mechanical Design Role Type: Contractor Location: Global, Fully Remote Schedule: Flexible, 15 hours/week Role Summary We are seeking skilled Hardware Experts with strong CAD, mechanical design, Python, and computational geometry experience to support an AI training project involving technical drawings and precise 3D modeling. Key Responsibilities Interpret engineering drawings and create accurate 3D CAD models. Develop complex mechanical geometry using CAD tools. Use Python for CAD automation and programmatic modeling. Export and validate STEP and other solid-model formats. Verify dimensions, geometry, topology, and physical properties. Troubleshoot and refine CAD models for accuracy. Required Skills AutoCAD CAD Python RTL 3D Mechanical Modeling Computational Geometry Qualifications Strong experience with CAD and mechanical design. Good Python and 3D spatial reasoning skills. Experience interpreting technical drawings and validating CAD models. Familiarity with FreeCAD, Fusion 360, SolidWorks, Onshape, CadQuery, or similar tools is a plus. No specific degree or years of experience required. Practical expertise and relevant experience are valued.
Mid-Continent Instruments and Avionics
Bel Aire, Kansas
This position is onsite only. Applications for remote employment will not be considered. COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer , you will provide engineering expertise towards the design and manufacture of existing and emerging technologies, systems, and capabilities. You will design avionics, power electronics, and battery systems with an emphasis on embedded software solutions to create compelling new products. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 2 years of experience designing embedded software in the U.S.You are proficient in C programming.You are able to work directly with target hardware in a lab environment, including bench equipment and other tools for debugging and analysis.You are proficient with Microsoft Office.You have strong attention to detail.You are organized, focused, and results oriented.You are a problem-solver with critical thinking and prioritizing skills.You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience designing safety-critical software within RTCA DO -178C, DO-254 or similar process. You have experience with C# for PC application software.You have experience programming in VDHL.You have experience with Design for Manufacture and Design for Test (DFM & DFT).You have experience designing or troubleshooting PCB system hardware. WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systemsResearch new components, technologies, and methods to incorporate into new designsDesign tools to support manufacturing, calibration and verification of safety-critical productsBuild and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environmentsPrototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirementsCreate and document designs in required formats, including BOMs, ECOs, and work instructions WE ARE ONE OF THE BEST PLACES TO WORK We provide above-market pay and a comprehensive benefits package.We promote an environment where you can excel in your career while maintaining a healthy work-life balance.Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.We believe anything worth doing is worth doing right - every time.We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PId7e4f48c6-
10/27/2026
Full time
This position is onsite only. Applications for remote employment will not be considered. COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer , you will provide engineering expertise towards the design and manufacture of existing and emerging technologies, systems, and capabilities. You will design avionics, power electronics, and battery systems with an emphasis on embedded software solutions to create compelling new products. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 2 years of experience designing embedded software in the U.S.You are proficient in C programming.You are able to work directly with target hardware in a lab environment, including bench equipment and other tools for debugging and analysis.You are proficient with Microsoft Office.You have strong attention to detail.You are organized, focused, and results oriented.You are a problem-solver with critical thinking and prioritizing skills.You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience designing safety-critical software within RTCA DO -178C, DO-254 or similar process. You have experience with C# for PC application software.You have experience programming in VDHL.You have experience with Design for Manufacture and Design for Test (DFM & DFT).You have experience designing or troubleshooting PCB system hardware. WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systemsResearch new components, technologies, and methods to incorporate into new designsDesign tools to support manufacturing, calibration and verification of safety-critical productsBuild and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environmentsPrototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirementsCreate and document designs in required formats, including BOMs, ECOs, and work instructions WE ARE ONE OF THE BEST PLACES TO WORK We provide above-market pay and a comprehensive benefits package.We promote an environment where you can excel in your career while maintaining a healthy work-life balance.Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.We believe anything worth doing is worth doing right - every time.We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PId7e4f48c6-
Mid-Continent Instruments and Avionics
Bel Aire, Kansas
This position is onsite only. Applications for remote employment will not be considered. COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer , you will provide engineering expertise towards the design and manufacture of existing and emerging technologies, systems, and capabilities. You will design avionics, power electronics, and battery systems with an emphasis on embedded software solutions to create compelling new products. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 2 years of experience designing embedded software in the U.S.You are proficient in C programming.You are able to work directly with target hardware in a lab environment, including bench equipment and other tools for debugging and analysis.You are proficient with Microsoft Office.You have strong attention to detail.You are organized, focused, and results oriented.You are a problem-solver with critical thinking and prioritizing skills.You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience designing safety-critical software within RTCA DO -178C, DO-254 or similar process. You have experience with C# for PC application software.You have experience programming in VDHL.You have experience with Design for Manufacture and Design for Test (DFM & DFT).You have experience designing or troubleshooting PCB system hardware. WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systemsResearch new components, technologies, and methods to incorporate into new designsDesign tools to support manufacturing, calibration and verification of safety-critical productsBuild and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environmentsPrototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirementsCreate and document designs in required formats, including BOMs, ECOs, and work instructions WE ARE ONE OF THE BEST PLACES TO WORK We provide above-market pay and a comprehensive benefits package.We promote an environment where you can excel in your career while maintaining a healthy work-life balance.Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.We believe anything worth doing is worth doing right - every time.We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PId7e4f48c6-
10/27/2026
Full time
This position is onsite only. Applications for remote employment will not be considered. COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer , you will provide engineering expertise towards the design and manufacture of existing and emerging technologies, systems, and capabilities. You will design avionics, power electronics, and battery systems with an emphasis on embedded software solutions to create compelling new products. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 2 years of experience designing embedded software in the U.S.You are proficient in C programming.You are able to work directly with target hardware in a lab environment, including bench equipment and other tools for debugging and analysis.You are proficient with Microsoft Office.You have strong attention to detail.You are organized, focused, and results oriented.You are a problem-solver with critical thinking and prioritizing skills.You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience designing safety-critical software within RTCA DO -178C, DO-254 or similar process. You have experience with C# for PC application software.You have experience programming in VDHL.You have experience with Design for Manufacture and Design for Test (DFM & DFT).You have experience designing or troubleshooting PCB system hardware. WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systemsResearch new components, technologies, and methods to incorporate into new designsDesign tools to support manufacturing, calibration and verification of safety-critical productsBuild and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environmentsPrototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirementsCreate and document designs in required formats, including BOMs, ECOs, and work instructions WE ARE ONE OF THE BEST PLACES TO WORK We provide above-market pay and a comprehensive benefits package.We promote an environment where you can excel in your career while maintaining a healthy work-life balance.Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.We believe anything worth doing is worth doing right - every time.We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PId7e4f48c6-
Job Description Job Description Hardware Expert - CAD & Mechanical Design Role Type: Contractor Location: Global, Fully Remote Schedule: Flexible, 15 hours/week Role Summary We are seeking skilled Hardware Experts with strong CAD, mechanical design, Python, and computational geometry experience to support an AI training project involving technical drawings and precise 3D modeling. Key Responsibilities Interpret engineering drawings and create accurate 3D CAD models. Develop complex mechanical geometry using CAD tools. Use Python for CAD automation and programmatic modeling. Export and validate STEP and other solid-model formats. Verify dimensions, geometry, topology, and physical properties. Troubleshoot and refine CAD models for accuracy. Required Skills AutoCAD CAD Python RTL 3D Mechanical Modeling Computational Geometry Qualifications Strong experience with CAD and mechanical design. Good Python and 3D spatial reasoning skills. Experience interpreting technical drawings and validating CAD models. Familiarity with FreeCAD, Fusion 360, SolidWorks, Onshape, CadQuery, or similar tools is a plus. No specific degree or years of experience required. Practical expertise and relevant experience are valued.
10/27/2026
Full time
Job Description Job Description Hardware Expert - CAD & Mechanical Design Role Type: Contractor Location: Global, Fully Remote Schedule: Flexible, 15 hours/week Role Summary We are seeking skilled Hardware Experts with strong CAD, mechanical design, Python, and computational geometry experience to support an AI training project involving technical drawings and precise 3D modeling. Key Responsibilities Interpret engineering drawings and create accurate 3D CAD models. Develop complex mechanical geometry using CAD tools. Use Python for CAD automation and programmatic modeling. Export and validate STEP and other solid-model formats. Verify dimensions, geometry, topology, and physical properties. Troubleshoot and refine CAD models for accuracy. Required Skills AutoCAD CAD Python RTL 3D Mechanical Modeling Computational Geometry Qualifications Strong experience with CAD and mechanical design. Good Python and 3D spatial reasoning skills. Experience interpreting technical drawings and validating CAD models. Familiarity with FreeCAD, Fusion 360, SolidWorks, Onshape, CadQuery, or similar tools is a plus. No specific degree or years of experience required. Practical expertise and relevant experience are valued.