American YouthWorks
Austin, Texas
Job Description Job Description CAREER DETAILS: CAREER TITLE: Field Training and Development Supervisor LOCATION: AYW Headquarters, Austin, TX DIVISION: Field Operations DEPARTMENT: Conservation Corps POSITION REPORTS TO: Conservation and Disaster Program Manager POSITION SUPERVISES: Program Participants CLASSIFICATION: Regular, Full-time, Non-Exempt POSITION PURPOSE: The Conservation and Disaster Field and Training Supervisor I provides direct supervision, training, development, and logistical support to crews of AmeriCorps members during their term of service. They provide oversight of field operations for conservation and disaster response services while focusing on risk management and the successful completion of project objectives. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks. Under the direction of the Program Director, the Integrated GED and Vocational Certification Support Instructor will perform the following functions: Spend 60% of time in the Field and 40% in office Manage projects according to partner expectations and AYW standards; Project Partner Liaison Coordinate project logistics; Communicate in a timely and professional manner with project partners to maintain project quality, timelines, and goals; Conduct frequent site visits to ensure successful project outcomes; Purchase supplies needed for project work and coordinate with AYW's accounting team to properly document expenses according to required timelines; Train and supervise AmeriCorps members; Assist with the planning and implementation of Crew Leader and Crew Member orientations; Conduct ongoing training for AmeriCorps members throughout their term, both on project sites and at the program's office location. Train and lead AmeriCorps members in conservation projects, disaster response activities, risk management, and safety standards on site; Cultivate a positive member experience through one-on-one support, team-building and leadership development; Support positive mental and emotional health of members through one-on-one and group check-ins, providing resource referral and programmatic accommodations and adaptations; Handle conflict management and enforce disciplinary measures as necessary with Crew Leaders and Crew Members in accordance with program policies and procedures; Assist in required performance evaluations of AmeriCorps members; Transport members to enrollment and service activities as required by program guidelines; Complete and maintain timely and accurate project documentation; Enter All Project Logs into the database system weekly Store project related documents in shared electronic files, including project logs, billing notes, purchase receipts, personnel forms, incident reporting, and member performance documents Manage field metrics and expense data for grant reporting; Maintain up-to-date trail, chainsaw, and disaster deployment expertise, seek out relevant continuing education opportunities; Maintain facility, chainsaw shop, tools, gear, and program vehicles to support overall programmatic goals and project needs; Set up, manage, and track vendor accounts; Establish maintenance protocols with members and leaders; Participate in interviewing/selecting potential AmeriCorps members in collaboration with the Recruitment & Outreach Coordinator; Assist and support disaster deployments on the ground and as needed in coordination with the Manager; Leading activities and ensuring safety on volunteer projects in coordination with public and private entities; Attend weekly staff meetings and other team meetings as required; Other duties as assigned. QUALIFICATIONS Minimum Required EDUCATION / CERTIFICATION High School Diploma or GED and completion of a 2-year vocational program related to the specified field of study, and 2 years of the specified work experience; OR 30 hours towards a bachelor's degree with at least 6 hours (equals 1 year) in the specified or related field of study and 3 years of the specified work experience. EXPERIENCE One to three years of previous related experience in conservation and restoration programs. Prior experience leading and teaching a team or supervising. Familiarity with AmeriCorps or public service. Experience with reporting measurements, working with contracts, responding to audit requests, ensuring compliance, and coordinating members. Experience working with young adults and academically and socially at-risk opportunity youth, ages 18-28, with a variety of lifestyles, behaviors, and cultural and spiritual practices. KNOWLEDGE/SKILLS/ABILITIES KNOWLEDGE Knowledge of Microsoft Office applications, including Word, Excel, and Access. Knowledge of Google Docs and Google Sheets. Knowledge of trail building and habitat restoration. Mechanical and basic tool knowledge, including chainsaw use. Knowledge of CPR and Wilderness First Aid. Knowledge of herbicide use. Knowledge of team-based coordination and logistics. SKILLS Strong team-leadership and leader-development skills. Strong problem-solving, logistical, and conflict-resolution skills. Basic computer skills. Ability to operate passenger vans, trucks with trailers, and other heavy equipment. Skills in chainsaw operation, GPS/GIS, carpentry, and small-engine maintenance. Strong project-management and project-partner-relations skills. Ability to operate effectively in diverse community settings. Ability to provide mentorship under stressful conditions. Skills in conservation, trail building, construction and maintenance of park infrastructure, habitat restoration, invasive-species removal, wildfire mitigation, disaster response, and safe tool use. ABILITIES Maintain attention to detail and accuracy. Remain well-organized, cooperative, patient, and willing to assist others. Demonstrate an open and honest personality. Remain flexible under pressure. Exercise sound decision-making. Build consensus. Apply flexible problem-solving in the field. Serve as a positive role model for Corps members while supporting respect for the learner and the mission of AYW. PHYSICAL ACTIVITIES HEARING: Ability to hear average or normal conversations and receive ordinary information. TALKING: Ability to speak clearly so others can understand the information being communicated; convey detailed or important instructions or ideas accurately; speak in front of groups; provide information to supervisors, coworkers, and external partners by telephone, in writing, by email, or in person; provide guidance and direction to others; and set and monitor performance standards. VISION: Ability to see details at a distance and at close range, within a few feet of the observer; read papers and books; and operate audiovisual equipment, office equipment, and tools. MANUAL DEXTERITY: Ability to quickly move one or both hands, including the hand and arm together, to grasp, manipulate, or assemble objects such as hammers, picks, and chainsaws. EXTENT FLEXIBILITY: Ability to bend, stretch, twist, or reach with the body, arms, and/or legs. REPETITIVE MOTIONS: Walking, talking, and frequent and regular movement of the wrists, hands, and/or fingers. PHYSICAL STRENGTH: Ability to exert maximum muscle force to lift, push, pull, or carry objects or restrain individuals. DYNAMIC/STATIC/TRUNK STRENGTH: Ability to exert muscle force repeatedly or continuously over time, requiring muscular endurance and resistance to fatigue; exert maximum muscle force to lift, push, pull, or carry objects; use abdominal and lower-back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing; and restrain potentially violent individuals. VEHICLE AND EQUIPMENT INTERACTION: Ability to navigate and/or drive a personal vehicle or 15-passenger company van; use computers and computer applications to enter data or process information; and operate photocopiers and scanners. WORKING MODEL AND CONDITIONS ENVIRONMENT: In-person and onsite. INDOORS: Environmentally controlled office or shared-office setting involving work with groups or teams and contact with others face-to-face, by telephone, or through other methods. No hazardous indoor conditions. May be required to work in hot, wet, cold, or other significantly unpleasant conditions. OUTDOORS: Independent or isolated settings that may involve hot, wet, cold, or other significantly unpleasant conditions, including disaster areas. ATTENDANCE: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break, including off-site Disaster and Conservation Hitches. Occasional weekend work may be required to meet deadlines or complete special projects. . click apply for full job details
Job Description Job Description CAREER DETAILS: CAREER TITLE: Field Training and Development Supervisor LOCATION: AYW Headquarters, Austin, TX DIVISION: Field Operations DEPARTMENT: Conservation Corps POSITION REPORTS TO: Conservation and Disaster Program Manager POSITION SUPERVISES: Program Participants CLASSIFICATION: Regular, Full-time, Non-Exempt POSITION PURPOSE: The Conservation and Disaster Field and Training Supervisor I provides direct supervision, training, development, and logistical support to crews of AmeriCorps members during their term of service. They provide oversight of field operations for conservation and disaster response services while focusing on risk management and the successful completion of project objectives. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks. Under the direction of the Program Director, the Integrated GED and Vocational Certification Support Instructor will perform the following functions: Spend 60% of time in the Field and 40% in office Manage projects according to partner expectations and AYW standards; Project Partner Liaison Coordinate project logistics; Communicate in a timely and professional manner with project partners to maintain project quality, timelines, and goals; Conduct frequent site visits to ensure successful project outcomes; Purchase supplies needed for project work and coordinate with AYW's accounting team to properly document expenses according to required timelines; Train and supervise AmeriCorps members; Assist with the planning and implementation of Crew Leader and Crew Member orientations; Conduct ongoing training for AmeriCorps members throughout their term, both on project sites and at the program's office location. Train and lead AmeriCorps members in conservation projects, disaster response activities, risk management, and safety standards on site; Cultivate a positive member experience through one-on-one support, team-building and leadership development; Support positive mental and emotional health of members through one-on-one and group check-ins, providing resource referral and programmatic accommodations and adaptations; Handle conflict management and enforce disciplinary measures as necessary with Crew Leaders and Crew Members in accordance with program policies and procedures; Assist in required performance evaluations of AmeriCorps members; Transport members to enrollment and service activities as required by program guidelines; Complete and maintain timely and accurate project documentation; Enter All Project Logs into the database system weekly Store project related documents in shared electronic files, including project logs, billing notes, purchase receipts, personnel forms, incident reporting, and member performance documents Manage field metrics and expense data for grant reporting; Maintain up-to-date trail, chainsaw, and disaster deployment expertise, seek out relevant continuing education opportunities; Maintain facility, chainsaw shop, tools, gear, and program vehicles to support overall programmatic goals and project needs; Set up, manage, and track vendor accounts; Establish maintenance protocols with members and leaders; Participate in interviewing/selecting potential AmeriCorps members in collaboration with the Recruitment & Outreach Coordinator; Assist and support disaster deployments on the ground and as needed in coordination with the Manager; Leading activities and ensuring safety on volunteer projects in coordination with public and private entities; Attend weekly staff meetings and other team meetings as required; Other duties as assigned. QUALIFICATIONS Minimum Required EDUCATION / CERTIFICATION High School Diploma or GED and completion of a 2-year vocational program related to the specified field of study, and 2 years of the specified work experience; OR 30 hours towards a bachelor's degree with at least 6 hours (equals 1 year) in the specified or related field of study and 3 years of the specified work experience. EXPERIENCE One to three years of previous related experience in conservation and restoration programs. Prior experience leading and teaching a team or supervising. Familiarity with AmeriCorps or public service. Experience with reporting measurements, working with contracts, responding to audit requests, ensuring compliance, and coordinating members. Experience working with young adults and academically and socially at-risk opportunity youth, ages 18-28, with a variety of lifestyles, behaviors, and cultural and spiritual practices. KNOWLEDGE/SKILLS/ABILITIES KNOWLEDGE Knowledge of Microsoft Office applications, including Word, Excel, and Access. Knowledge of Google Docs and Google Sheets. Knowledge of trail building and habitat restoration. Mechanical and basic tool knowledge, including chainsaw use. Knowledge of CPR and Wilderness First Aid. Knowledge of herbicide use. Knowledge of team-based coordination and logistics. SKILLS Strong team-leadership and leader-development skills. Strong problem-solving, logistical, and conflict-resolution skills. Basic computer skills. Ability to operate passenger vans, trucks with trailers, and other heavy equipment. Skills in chainsaw operation, GPS/GIS, carpentry, and small-engine maintenance. Strong project-management and project-partner-relations skills. Ability to operate effectively in diverse community settings. Ability to provide mentorship under stressful conditions. Skills in conservation, trail building, construction and maintenance of park infrastructure, habitat restoration, invasive-species removal, wildfire mitigation, disaster response, and safe tool use. ABILITIES Maintain attention to detail and accuracy. Remain well-organized, cooperative, patient, and willing to assist others. Demonstrate an open and honest personality. Remain flexible under pressure. Exercise sound decision-making. Build consensus. Apply flexible problem-solving in the field. Serve as a positive role model for Corps members while supporting respect for the learner and the mission of AYW. PHYSICAL ACTIVITIES HEARING: Ability to hear average or normal conversations and receive ordinary information. TALKING: Ability to speak clearly so others can understand the information being communicated; convey detailed or important instructions or ideas accurately; speak in front of groups; provide information to supervisors, coworkers, and external partners by telephone, in writing, by email, or in person; provide guidance and direction to others; and set and monitor performance standards. VISION: Ability to see details at a distance and at close range, within a few feet of the observer; read papers and books; and operate audiovisual equipment, office equipment, and tools. MANUAL DEXTERITY: Ability to quickly move one or both hands, including the hand and arm together, to grasp, manipulate, or assemble objects such as hammers, picks, and chainsaws. EXTENT FLEXIBILITY: Ability to bend, stretch, twist, or reach with the body, arms, and/or legs. REPETITIVE MOTIONS: Walking, talking, and frequent and regular movement of the wrists, hands, and/or fingers. PHYSICAL STRENGTH: Ability to exert maximum muscle force to lift, push, pull, or carry objects or restrain individuals. DYNAMIC/STATIC/TRUNK STRENGTH: Ability to exert muscle force repeatedly or continuously over time, requiring muscular endurance and resistance to fatigue; exert maximum muscle force to lift, push, pull, or carry objects; use abdominal and lower-back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing; and restrain potentially violent individuals. VEHICLE AND EQUIPMENT INTERACTION: Ability to navigate and/or drive a personal vehicle or 15-passenger company van; use computers and computer applications to enter data or process information; and operate photocopiers and scanners. WORKING MODEL AND CONDITIONS ENVIRONMENT: In-person and onsite. INDOORS: Environmentally controlled office or shared-office setting involving work with groups or teams and contact with others face-to-face, by telephone, or through other methods. No hazardous indoor conditions. May be required to work in hot, wet, cold, or other significantly unpleasant conditions. OUTDOORS: Independent or isolated settings that may involve hot, wet, cold, or other significantly unpleasant conditions, including disaster areas. ATTENDANCE: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break, including off-site Disaster and Conservation Hitches. Occasional weekend work may be required to meet deadlines or complete special projects. . click apply for full job details
Winner Regional Healthcare Center
Winner, South Dakota
Job Description Job Description Description: Position Summary: Identifies problems with PC's, printers, and other related equipment. Troubleshoot and repair PC, printer, and other related equipment problems and escalates problems to Sanford for issues beyond Coordinator's control. Communicates information regarding Sanford One Chart, Point Click Care, and other related software. Maintains good working relationships with other departments regarding technology issues or projects. Manages the Microsoft participation agreement. Assists with other duties as assigned. Requirements: Education/Experience: Minimum of high school education, however prefer 2 year degree in Information Systems Technology. Experience with troubleshooting and networking is preferred. Also experience in the medical environment would be very helpful. Required Credentials (Licensure, Certification, or Registration): None Required. Employment Variables: Work is performed in an office environment. Work hours are Monday thru Friday 8am - 5pm. On call hours are possible. Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization. Required to wear name tag provided by WRH and to follow the dress code of WRH. Job Knowledge and Skills: Monitoring and configuring servers, PC hardware, software applications, and operating systems, as well as installation and monitoring peripheral devices. Troubleshooting system, server, and network problems. Diagnosing and resolving software and hardware problems. Maintaining and repairing PCs, printers, and peripheral devices. Setup, installation, maintenance, and troubleshooting of mobile devices and software. Installation, setup, maintenance, and troubleshooting of VOIP telephone system and end-user devices. Setup, installation, maintenance, and troubleshooting of video surveillance system. End-user training and support for hardware and software. Work within budgetary allowance and stay within guidelines. Project planning and budgeting for new equipment, software, as well as budgeting for replacement of existing equipment. Coordinate with other departments for projects, maintenance of systems, and hardware/software failures. Conduct periodic maintenance on all hardware/software and related equipment (UPSs, etc.). Excellent communication skills in working with other departments, entities, and third-party vendors. Work well with limited supervision. Direct Supervisor: Director of Operations PART II: CODE OF CONDUCT Function Explanation Honesty We will do the right thing at all times, even if it is difficult, maintaining strong, ethical practices. We protect the confidentiality of others, including patients, staff and the facility as a whole. We will take responsibility for our actions. Expertise We will demonstrate superior judgement, training and skill, at all times, demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability, utilizing all resources and tools available. Approachability We will be non-judgmental, friendly, and open and willing to listen to everyone we come into contact with while performing our duties. We are humble and learn from others. Respect We will be understanding and sensitive to others' feelings, caring and responding in a manner that sets them at ease, keeping the situation in perspective without minimizing others' feelings or reactions. We will listen to others with full attention in a sincere, civil fashion, being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming another's name. Teamwork We willingly work together with a common approach, trusting and supporting members of our organization, using our skills and resources, sharing information to achieve a common aim. PART III: ESSENTIAL FUNTIONS Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards. Function Explanation Technology Skills Identify problems with servers, PCs, network switches and infrastructure, monitors, printers and other computer-related equipment. Troubleshoots and repairs PC and printer problems. Escalates problems that are beyond WR accessibility and capability to resolve. Works with little to no supervision. Maintains and supports VOIP telephone network. Provides moves/adds/changes for users, as well as new devices. Maintains and supports video surveillance network. Ensures that surveillance is provided, maintains software and hardware and provides management with needed information. Performs regular maintenance and software updates, as well as replacements as needed. Keeps detailed records of inventory and equipment that needs replaced. Email monitoring, add and delete employees in the email system, monitor the number of license/users, adjust mailbox sizes as requested, troubleshoot as necessary, and anything else related to O365. Software Awareness Understands the general state and process of all software used within the WR premises. Ensures that servers related to PCs, VOIP services, and video surveillance stay updated and secure. Communicates with third-party vendors such as Point Click Care and Golden West to ensure that service are being provided accordingly. Follows up with departments regarding problems and fixes. Ensures that servers are routinely backed up in case of failure. Call Back Regulations During non-working hours, responds to calls when available. Provides support for end-users when patient care is disrupted. Directing users to downtime when applicable (updates, failures, etc.). Works with vendors if disruption is not local to WR (i.e. Click Point Care). Notifies supervisors via voice, text, or email if there is a disruption to patient care or other urgent issues. Communication Skills Maintains a courteous and professional demeanor reflective of WR's standards. Remains calm and focused in situations of conflict or system-wide failures. Speaks, professionally, clearly, and concisely. Maintains confidentiality of sensitive information. Shares appropriate information and knowledge with co-workers and supervisors/executive management. Research Skills Uses all available resources to stay abreast of changes and updates to position skills. Seeks out knowledge and training of technology and skills to enhance job performance. Participates in department/director meetings, as well as meeting involving or related to IT or the position. Retains knowledge for use in future situations. Employee stays current with all WR assigned training. Organization Skills Demonstrates critical thinking skills to manage daily operations, as well as the ability to seek out assistance when needed. When needed, communicates and works with supporting entities at Sanford Health. Works independently, steadily, efficiently, and shows exceptional attention to detail. PART IV: COMPLIANCE Compliance Must comply with all Federal and state policies and regulations concerning HIPPA and PHI. Must comply with the corporate compliance policy, all laws, rules, regulations, and standards of conduct related to the position. The employee has a duty to report any suspected violations to the Compliance Officer or the Chief Executive Officer. PART V: PHYSICAL AND MENTAL REQUIREMENTS General Activity In a regular workday, employee may: Sit 2-3 Hours at a time; up to 8-10 Hours during the day Stand 1 Hours at a time; up to 0-2 Hours during the day Walk .5 Hours at a time; up to 2 Hours during the day Motion Employee is required: (In terms of a regular workday, "Occasionally" equals 1% to 33%, "Frequently" 34% to 66%, "Continuously
Job Description Job Description Description: Position Summary: Identifies problems with PC's, printers, and other related equipment. Troubleshoot and repair PC, printer, and other related equipment problems and escalates problems to Sanford for issues beyond Coordinator's control. Communicates information regarding Sanford One Chart, Point Click Care, and other related software. Maintains good working relationships with other departments regarding technology issues or projects. Manages the Microsoft participation agreement. Assists with other duties as assigned. Requirements: Education/Experience: Minimum of high school education, however prefer 2 year degree in Information Systems Technology. Experience with troubleshooting and networking is preferred. Also experience in the medical environment would be very helpful. Required Credentials (Licensure, Certification, or Registration): None Required. Employment Variables: Work is performed in an office environment. Work hours are Monday thru Friday 8am - 5pm. On call hours are possible. Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization. Required to wear name tag provided by WRH and to follow the dress code of WRH. Job Knowledge and Skills: Monitoring and configuring servers, PC hardware, software applications, and operating systems, as well as installation and monitoring peripheral devices. Troubleshooting system, server, and network problems. Diagnosing and resolving software and hardware problems. Maintaining and repairing PCs, printers, and peripheral devices. Setup, installation, maintenance, and troubleshooting of mobile devices and software. Installation, setup, maintenance, and troubleshooting of VOIP telephone system and end-user devices. Setup, installation, maintenance, and troubleshooting of video surveillance system. End-user training and support for hardware and software. Work within budgetary allowance and stay within guidelines. Project planning and budgeting for new equipment, software, as well as budgeting for replacement of existing equipment. Coordinate with other departments for projects, maintenance of systems, and hardware/software failures. Conduct periodic maintenance on all hardware/software and related equipment (UPSs, etc.). Excellent communication skills in working with other departments, entities, and third-party vendors. Work well with limited supervision. Direct Supervisor: Director of Operations PART II: CODE OF CONDUCT Function Explanation Honesty We will do the right thing at all times, even if it is difficult, maintaining strong, ethical practices. We protect the confidentiality of others, including patients, staff and the facility as a whole. We will take responsibility for our actions. Expertise We will demonstrate superior judgement, training and skill, at all times, demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability, utilizing all resources and tools available. Approachability We will be non-judgmental, friendly, and open and willing to listen to everyone we come into contact with while performing our duties. We are humble and learn from others. Respect We will be understanding and sensitive to others' feelings, caring and responding in a manner that sets them at ease, keeping the situation in perspective without minimizing others' feelings or reactions. We will listen to others with full attention in a sincere, civil fashion, being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming another's name. Teamwork We willingly work together with a common approach, trusting and supporting members of our organization, using our skills and resources, sharing information to achieve a common aim. PART III: ESSENTIAL FUNTIONS Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards. Function Explanation Technology Skills Identify problems with servers, PCs, network switches and infrastructure, monitors, printers and other computer-related equipment. Troubleshoots and repairs PC and printer problems. Escalates problems that are beyond WR accessibility and capability to resolve. Works with little to no supervision. Maintains and supports VOIP telephone network. Provides moves/adds/changes for users, as well as new devices. Maintains and supports video surveillance network. Ensures that surveillance is provided, maintains software and hardware and provides management with needed information. Performs regular maintenance and software updates, as well as replacements as needed. Keeps detailed records of inventory and equipment that needs replaced. Email monitoring, add and delete employees in the email system, monitor the number of license/users, adjust mailbox sizes as requested, troubleshoot as necessary, and anything else related to O365. Software Awareness Understands the general state and process of all software used within the WR premises. Ensures that servers related to PCs, VOIP services, and video surveillance stay updated and secure. Communicates with third-party vendors such as Point Click Care and Golden West to ensure that service are being provided accordingly. Follows up with departments regarding problems and fixes. Ensures that servers are routinely backed up in case of failure. Call Back Regulations During non-working hours, responds to calls when available. Provides support for end-users when patient care is disrupted. Directing users to downtime when applicable (updates, failures, etc.). Works with vendors if disruption is not local to WR (i.e. Click Point Care). Notifies supervisors via voice, text, or email if there is a disruption to patient care or other urgent issues. Communication Skills Maintains a courteous and professional demeanor reflective of WR's standards. Remains calm and focused in situations of conflict or system-wide failures. Speaks, professionally, clearly, and concisely. Maintains confidentiality of sensitive information. Shares appropriate information and knowledge with co-workers and supervisors/executive management. Research Skills Uses all available resources to stay abreast of changes and updates to position skills. Seeks out knowledge and training of technology and skills to enhance job performance. Participates in department/director meetings, as well as meeting involving or related to IT or the position. Retains knowledge for use in future situations. Employee stays current with all WR assigned training. Organization Skills Demonstrates critical thinking skills to manage daily operations, as well as the ability to seek out assistance when needed. When needed, communicates and works with supporting entities at Sanford Health. Works independently, steadily, efficiently, and shows exceptional attention to detail. PART IV: COMPLIANCE Compliance Must comply with all Federal and state policies and regulations concerning HIPPA and PHI. Must comply with the corporate compliance policy, all laws, rules, regulations, and standards of conduct related to the position. The employee has a duty to report any suspected violations to the Compliance Officer or the Chief Executive Officer. PART V: PHYSICAL AND MENTAL REQUIREMENTS General Activity In a regular workday, employee may: Sit 2-3 Hours at a time; up to 8-10 Hours during the day Stand 1 Hours at a time; up to 0-2 Hours during the day Walk .5 Hours at a time; up to 2 Hours during the day Motion Employee is required: (In terms of a regular workday, "Occasionally" equals 1% to 33%, "Frequently" 34% to 66%, "Continuously
Native American Community
Minneapolis, Minnesota
Job Description Job Description Job Title: Patient Support Coordinator Department: EHR/Data Team Reports To: Information Officer Position Summary: The Patient Support Coordinator plays a critical role in enhancing patient engagement and access to care by supporting projects related to digital health tools and health insurance changes. This position assists patients with patient portal registration, troubleshooting technical issues, and ensuring seamless access to their health information. This position works closely with NACC's patient advocate, registration, billing, and IT teams to help reduce patient health insurance coverage disruptions. Key Responsibilities: Assist patients with activities related to clinic initiatives such as MyChart patient portal sign-ups and health insurance assistance. Health Insurance Relate Tasks: Educate patients about changes to Medicaid eligibility, renewal, verification, and enrollment requirements. Explain insurance notices and Medicaid correspondence in clear, patient-friendly language. Conduct proactive outreach to patients who may be at risk of losing Medicaid coverage. Assist patients in understanding deadlines and required actions. Provide culturally responsive, trauma-informed, and respectful assistance to patients and families. Support IT and data team with Epic updates and data collection related to health insurance workflow changes. Patient Portal Related Tasks: Educate patients on the features and benefits of the patient portal, including appointment scheduling, test results access, messaging providers, and medication lists. Collaborate with clinical and administrative teams to support population health initiatives and pilot use of portal for patient communication, ensuring patients are connected to appropriate resources. Track and document patient interactions, support cases, and resolution outcomes in compliance with privacy standards (e.g., HIPAA). Proactively identify and resolve barriers to digital health tool use, with a focus on health equity and digital inclusion. Assist in the development and dissemination of educational materials for digital health tools. Participate in quality improvement initiatives related to patient access and satisfaction. Qualifications: Education & Experience: High school diploma or GED required; Associate's degree or higher in health administration, IT, or a related field preferred. 1-2 years of experience in healthcare, IT support, or customer service role, ideally with patient-facing experience. Skills & Competencies: Proficiency in electronic health record (EHR) systems; experience with Epic/MyChart strongly preferred. Strong communication skills, both written and verbal. Excellent problem-solving and interpersonal skills. Comfort working with patients of diverse backgrounds and varying levels of digital literacy. Ability to work independently and as part of a multidisciplinary team. Familiarity with HIPAA regulations and patient confidentiality requirements. Working Conditions: Primarily in an office or clinical setting. May require occasional evening or weekend hours for coverage or outreach events. Why Join Us? By joining our team, you'll play a direct role in empowering patients to take charge of their health through digital tools. This is an opportunity to make a meaningful impact on care access and health outcomes in a dynamic, supportive environment.
Job Description Job Description Job Title: Patient Support Coordinator Department: EHR/Data Team Reports To: Information Officer Position Summary: The Patient Support Coordinator plays a critical role in enhancing patient engagement and access to care by supporting projects related to digital health tools and health insurance changes. This position assists patients with patient portal registration, troubleshooting technical issues, and ensuring seamless access to their health information. This position works closely with NACC's patient advocate, registration, billing, and IT teams to help reduce patient health insurance coverage disruptions. Key Responsibilities: Assist patients with activities related to clinic initiatives such as MyChart patient portal sign-ups and health insurance assistance. Health Insurance Relate Tasks: Educate patients about changes to Medicaid eligibility, renewal, verification, and enrollment requirements. Explain insurance notices and Medicaid correspondence in clear, patient-friendly language. Conduct proactive outreach to patients who may be at risk of losing Medicaid coverage. Assist patients in understanding deadlines and required actions. Provide culturally responsive, trauma-informed, and respectful assistance to patients and families. Support IT and data team with Epic updates and data collection related to health insurance workflow changes. Patient Portal Related Tasks: Educate patients on the features and benefits of the patient portal, including appointment scheduling, test results access, messaging providers, and medication lists. Collaborate with clinical and administrative teams to support population health initiatives and pilot use of portal for patient communication, ensuring patients are connected to appropriate resources. Track and document patient interactions, support cases, and resolution outcomes in compliance with privacy standards (e.g., HIPAA). Proactively identify and resolve barriers to digital health tool use, with a focus on health equity and digital inclusion. Assist in the development and dissemination of educational materials for digital health tools. Participate in quality improvement initiatives related to patient access and satisfaction. Qualifications: Education & Experience: High school diploma or GED required; Associate's degree or higher in health administration, IT, or a related field preferred. 1-2 years of experience in healthcare, IT support, or customer service role, ideally with patient-facing experience. Skills & Competencies: Proficiency in electronic health record (EHR) systems; experience with Epic/MyChart strongly preferred. Strong communication skills, both written and verbal. Excellent problem-solving and interpersonal skills. Comfort working with patients of diverse backgrounds and varying levels of digital literacy. Ability to work independently and as part of a multidisciplinary team. Familiarity with HIPAA regulations and patient confidentiality requirements. Working Conditions: Primarily in an office or clinical setting. May require occasional evening or weekend hours for coverage or outreach events. Why Join Us? By joining our team, you'll play a direct role in empowering patients to take charge of their health through digital tools. This is an opportunity to make a meaningful impact on care access and health outcomes in a dynamic, supportive environment.