Job Description Job Description Description The role of the Data Architect/Data Services Specialistis to expand the company's use of data as a strategic enabler of corporate goals and objectives. The Data Architect/Data Services Specialist will achieve this by strategically designing, developing, and implementing data models for enterprise-level and customer-facing applications and systems. These models shall be architected at the conceptual, logical, business area, and application layers. This individual will act as the primary advocate of data modeling methodologies and data processing best practices focused on the company's breadth of clinical, customer and product-related data. The role of Data Architect/Data Services Specialist will be primarily responsible for developing & maintaining ETL Jobs, extracting and replicating company data and loading it into a data warehousing environment, primarily using the SAP Data Services platform. Key Responsibilities Develop and deliver long-term strategic goals for clinical and corporate data architecture and standards in conjunction with Clinical Affairs, Business Units, Product Development, Regulatory Affairs, External Customers and other key stakeholders. Establish an overall clinical data infrastructure roadmap and implementation plan, while collaborating with key stakeholders Gather and review business requirements and processes, conduct in-person interviews or workshops, profile source system(s) data, documentation, analysis, and design of proposed systems. This specific role focuses on data decomposition, building conceptual models, developing an enterprise clinical data taxonomy, and developing a logical clinical data model at the enterprise level. Translate Business Requirements Documents (BRDs) and/or User Stories into viable conceptual and subsequently, logical data models and design artifacts in conformance with existing standards and conventions. Develop mapping documents that demonstrate data lineage and relationships. Establish processes for governing the identification, collection, and use of corporate and clinical metadata; take steps to assure metadata accuracy and validity. Establish methods and procedures for tracking data quality, completeness, redundancy, and improvement. Conduct clinical data capacity planning, life cycle, duration, usage requirements, feasibility studies, and other tasks. Create strategies and plans for clinical data security, backup, disaster recovery, business continuity, and archiving. Performs visualization design; completes challenging visualization projects independently; utilizes good sensibility in visual storytelling. Partners with other clinical and BU stakeholders to develop reports that provide meaningful clinical and product data and information. Liaise with vendors and service providers to select the products or services that best meet company goals in collaboration Assess and determine governance, stewardship, and frameworks for managing clinical data across the organization in collaboration with the Director of Application Development & Integration. Develop and promote data management methodologies and standards, that are within regulatory compliance. Lead the mapping of clinical data sources, data movement, interfaces, and analytics, with the goal of ensuring data quality. Build out the data architecture and models in collaboration with the company's data. Address clinical data-related problems regarding systems integration, compatibility, and multiple-platform integration. Develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of the data architecture. Document the data architecture and environment in order to maintain a current and accurate view of the larger data picture. Identify and develop opportunities for data reuse, migration, or retirement. Knowing and applying Exactech's Quality Management System and any appropriate federal and international standards. Assist and support other employees, teams, and sales personnel as necessary. Skills Knowledge and Expertise Education: Bachelor's Degree in a related field from an accredited institution required. Experience: A minimum of 5 years' experience in hands-on technical leadership, project management, process development and resource management. 7+ years' work experience as a data or information architect. 7+ years' work experience as an ETL developer. (SAP Data Services would be beneficial) 7 years' experience working with modeling tools (e.g., one or more of the following: SAP Power Designer, ER/Win, ER/Studio or other similar tools). 7 years of relevant data analysis; experience with database query and analysis languages (e.g., SQL, R, SAS, Python) and data visualization tools (e.g., SAP Business Objects, Tableau, etc.). 3-5 years' experience working with clinical data in a medical device industry setting is ideal. Functional/Technical Knowledge, Skills and Abilities Required: Ability to interpret complex statistical data. Functional/Technical Knowledge, Skills and Abilities Required: Hands-on experience with data architecting, data mining, large-scale data modeling, and business requirements gathering/analysis. Direct experience in implementing data management processes, procedures, and decision support. Strong understanding of relational data structures, theories, principles, and practices. Strong familiarity with metadata management and associated processes. Hands-on knowledge of enterprise repository tools, data modeling tools, data mapping tools, and data profiling tools. Demonstrated expertise with repository creation, and data and information system life cycle methodologies. Experience with business requirements and process analysis, entity relationship planning, database design, reporting structures, and so on. Ability to manage data and metadata migration. Excellent client/user interactions skills to determine requirements. Ability to effectively build and maintain relationships Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Demonstrated ability to define, develop, and analyze performance measures and metrics. Solid experience utilizing and implementing relational and non-relational data storage models. Expert knowledge of system and software quality assurance best practices and methodologies. Desired: Understanding of Web services (SOAP, XML, UDDI, WSDL) and open APls. Broad understanding of various cloud development technologies and trends. Good knowledge of applicable data privacy practices and laws. Proven project management experience. Clinical Data Expertise: Advanced Subject Matter Expert and analytic resource in a number of clinical areas applying knowledge of definitions and identifying best sources of data. Experience developing and supporting mission critical applications optimized to run in the cloud or virtualized environments. Strong experience with SDLC, Agile methodologies, Microservices, API, EDI, and public and private cloud technologies. Deep knowledge of system architecture, technical design, system and software development technology, scalability, availability and performance considerations. Has knowledge of emerging trends and developments in PaaS, Saas, iOS/Android mobile app API, cloud, Al, Machine Learning and other digital technologies. Strong experience with common and reliable Web and Mobile application development. Object oriented programming experience (e.g., using Java, J2EE, EJB, .NET, WebSphere, etc.). Scripting (R, Python)
10/26/2026
Full time
Job Description Job Description Description The role of the Data Architect/Data Services Specialistis to expand the company's use of data as a strategic enabler of corporate goals and objectives. The Data Architect/Data Services Specialist will achieve this by strategically designing, developing, and implementing data models for enterprise-level and customer-facing applications and systems. These models shall be architected at the conceptual, logical, business area, and application layers. This individual will act as the primary advocate of data modeling methodologies and data processing best practices focused on the company's breadth of clinical, customer and product-related data. The role of Data Architect/Data Services Specialist will be primarily responsible for developing & maintaining ETL Jobs, extracting and replicating company data and loading it into a data warehousing environment, primarily using the SAP Data Services platform. Key Responsibilities Develop and deliver long-term strategic goals for clinical and corporate data architecture and standards in conjunction with Clinical Affairs, Business Units, Product Development, Regulatory Affairs, External Customers and other key stakeholders. Establish an overall clinical data infrastructure roadmap and implementation plan, while collaborating with key stakeholders Gather and review business requirements and processes, conduct in-person interviews or workshops, profile source system(s) data, documentation, analysis, and design of proposed systems. This specific role focuses on data decomposition, building conceptual models, developing an enterprise clinical data taxonomy, and developing a logical clinical data model at the enterprise level. Translate Business Requirements Documents (BRDs) and/or User Stories into viable conceptual and subsequently, logical data models and design artifacts in conformance with existing standards and conventions. Develop mapping documents that demonstrate data lineage and relationships. Establish processes for governing the identification, collection, and use of corporate and clinical metadata; take steps to assure metadata accuracy and validity. Establish methods and procedures for tracking data quality, completeness, redundancy, and improvement. Conduct clinical data capacity planning, life cycle, duration, usage requirements, feasibility studies, and other tasks. Create strategies and plans for clinical data security, backup, disaster recovery, business continuity, and archiving. Performs visualization design; completes challenging visualization projects independently; utilizes good sensibility in visual storytelling. Partners with other clinical and BU stakeholders to develop reports that provide meaningful clinical and product data and information. Liaise with vendors and service providers to select the products or services that best meet company goals in collaboration Assess and determine governance, stewardship, and frameworks for managing clinical data across the organization in collaboration with the Director of Application Development & Integration. Develop and promote data management methodologies and standards, that are within regulatory compliance. Lead the mapping of clinical data sources, data movement, interfaces, and analytics, with the goal of ensuring data quality. Build out the data architecture and models in collaboration with the company's data. Address clinical data-related problems regarding systems integration, compatibility, and multiple-platform integration. Develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of the data architecture. Document the data architecture and environment in order to maintain a current and accurate view of the larger data picture. Identify and develop opportunities for data reuse, migration, or retirement. Knowing and applying Exactech's Quality Management System and any appropriate federal and international standards. Assist and support other employees, teams, and sales personnel as necessary. Skills Knowledge and Expertise Education: Bachelor's Degree in a related field from an accredited institution required. Experience: A minimum of 5 years' experience in hands-on technical leadership, project management, process development and resource management. 7+ years' work experience as a data or information architect. 7+ years' work experience as an ETL developer. (SAP Data Services would be beneficial) 7 years' experience working with modeling tools (e.g., one or more of the following: SAP Power Designer, ER/Win, ER/Studio or other similar tools). 7 years of relevant data analysis; experience with database query and analysis languages (e.g., SQL, R, SAS, Python) and data visualization tools (e.g., SAP Business Objects, Tableau, etc.). 3-5 years' experience working with clinical data in a medical device industry setting is ideal. Functional/Technical Knowledge, Skills and Abilities Required: Ability to interpret complex statistical data. Functional/Technical Knowledge, Skills and Abilities Required: Hands-on experience with data architecting, data mining, large-scale data modeling, and business requirements gathering/analysis. Direct experience in implementing data management processes, procedures, and decision support. Strong understanding of relational data structures, theories, principles, and practices. Strong familiarity with metadata management and associated processes. Hands-on knowledge of enterprise repository tools, data modeling tools, data mapping tools, and data profiling tools. Demonstrated expertise with repository creation, and data and information system life cycle methodologies. Experience with business requirements and process analysis, entity relationship planning, database design, reporting structures, and so on. Ability to manage data and metadata migration. Excellent client/user interactions skills to determine requirements. Ability to effectively build and maintain relationships Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Demonstrated ability to define, develop, and analyze performance measures and metrics. Solid experience utilizing and implementing relational and non-relational data storage models. Expert knowledge of system and software quality assurance best practices and methodologies. Desired: Understanding of Web services (SOAP, XML, UDDI, WSDL) and open APls. Broad understanding of various cloud development technologies and trends. Good knowledge of applicable data privacy practices and laws. Proven project management experience. Clinical Data Expertise: Advanced Subject Matter Expert and analytic resource in a number of clinical areas applying knowledge of definitions and identifying best sources of data. Experience developing and supporting mission critical applications optimized to run in the cloud or virtualized environments. Strong experience with SDLC, Agile methodologies, Microservices, API, EDI, and public and private cloud technologies. Deep knowledge of system architecture, technical design, system and software development technology, scalability, availability and performance considerations. Has knowledge of emerging trends and developments in PaaS, Saas, iOS/Android mobile app API, cloud, Al, Machine Learning and other digital technologies. Strong experience with common and reliable Web and Mobile application development. Object oriented programming experience (e.g., using Java, J2EE, EJB, .NET, WebSphere, etc.). Scripting (R, Python)
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
10/26/2026
Full time
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
10/26/2026
Full time
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
10/26/2026
Full time
Enterprise Bank & Trust is seeking an SBA Reporting Specialist to support accurate, timely reporting for our Small Business Administration loan portfolio. In this role, you will prepare and submit SBA 1502 and related reports, reconcile loan data, and ensure compliance with SBA and bank policies. You will troubleshoot discrepancies, coordinate with lending and operations teams, and respond to SBA inquiries. The ideal candidate has strong knowledge of SBA programs, exceptional attention to detail, and advanced Excel skills. Join a collaborative, community-focused team with opportunities for professional growth and development. Responsibilities Prepare and submit SBA 1502 and related regulatory reports Reconcile SBA loan portfolio data across systems and reports Monitor SBA reporting deadlines and ensure timely submissions Research and resolve reporting discrepancies and data issues Maintain documentation to support SBA and internal audits Collaborate with lending and operations teams on SBA processes Interpret SBA guidelines and apply them to reporting requirements Respond to SBA and internal stakeholder inquiries on reports Assist with process improvements and automation of SBA reporting Support training and knowledge sharing on SBA reporting standards Required Skills SBA 1502 reporting SBA loan servicing Regulatory compliance Data reconciliation Advanced Excel Core banking systems Financial data analysis Loan documentation review Reporting and audit support Attention to detail
Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Domain Expert - Radiology (Visage 7 Research) Type: Contract Compensation: $100-$130/hour Location: Remote Role Responsibilities Evaluate patient/study records to ensure they reflect actual observations, not assumptions, especially on partial handoffs. Grade findings using structured tools like TI-RADS and O-RADS and record them with follow-up recommendations. Distinguish preliminary measurements/annotations from finalized report entries to maintain clarity in documentation. Judge the completeness of cases to ensure understanding and readiness for the next reviewer or sign-off. Verify that recorded outcomes are traceable and auditable, ensuring compliance with regulatory standards. Qualifications Must-Have Frequent Visage 7 use - weekly or more - in your current or recent role. 2+ years of professional experience in radiology, medical imaging, or a related clinical-imaging function. Reflexive familiarity with structured reporting tools, measurement workflows, and preliminary-vs-final distinctions. Relevant clinical degree or certification (e.g., MD/DO with radiology board certification , ARRT for technologists ) or equivalent hands-on PACS/imaging experience. Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
10/24/2026
Full time
Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Domain Expert - Radiology (Visage 7 Research) Type: Contract Compensation: $100-$130/hour Location: Remote Role Responsibilities Evaluate patient/study records to ensure they reflect actual observations, not assumptions, especially on partial handoffs. Grade findings using structured tools like TI-RADS and O-RADS and record them with follow-up recommendations. Distinguish preliminary measurements/annotations from finalized report entries to maintain clarity in documentation. Judge the completeness of cases to ensure understanding and readiness for the next reviewer or sign-off. Verify that recorded outcomes are traceable and auditable, ensuring compliance with regulatory standards. Qualifications Must-Have Frequent Visage 7 use - weekly or more - in your current or recent role. 2+ years of professional experience in radiology, medical imaging, or a related clinical-imaging function. Reflexive familiarity with structured reporting tools, measurement workflows, and preliminary-vs-final distinctions. Relevant clinical degree or certification (e.g., MD/DO with radiology board certification , ARRT for technologists ) or equivalent hands-on PACS/imaging experience. Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Job Description Job Description About BCT We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change. To learn more about how we live our values of Ubuntu ("I am because we are") and our mission, go to our website and follow us on social media. About the Role: The Data Management Specialist supports data management, reporting, workflow tracking, and customer service functions for Head Start and Early Head Start grant recipients in partnership with the Regional Office of Head Start. This role helps ensure the accuracy, quality, and accessibility of grant-related data used to support program oversight, grant administration, operational effectiveness, and informed decision-making. The Data Management Specialist maintains data processes, monitors workflow systems, supports reporting and analysis efforts, resolves data-related issues, and collaborates with stakeholders to improve data quality, streamline operations, and support positive outcomes for children and families. Please refer to the "Our Client & This Project" section at the bottom of this job posting to learn more. How You Contribute to the Team: Perform data validation, cleansing, standardization, and quality assurance activities to maintain accurate and reliable datasets. Review, analyze, and resolve data discrepancies, inconsistencies, and duplicate records across multiple systems and repositories. Maintain and manage metadata, records, and documentation in compliance with organizational policies, procedures, and data governance standards. Support the implementation and enforcement of data management best practices, standards, and workflows. Utilize Excel, Smartsheet, and other data management tools to organize, track, analyze, and report on data-related activities. Conduct basic SQL queries to validate data, generate reports, and support data analysis activities. Assist with the administration and maintenance of document management systems and electronic records repositories. Develop and maintain process documentation, data dictionaries, logs, and reporting materials. Collaborate with internal stakeholders to gather requirements, resolve data issues, and improve data management processes. Support records retention and compliance initiatives by ensuring proper handling, storage, and documentation of organizational records. Monitor data quality metrics and recommend corrective actions or process improvements where necessary. Ensure confidentiality, integrity, and security of sensitive information in accordance with organizational and regulatory requirements. Participate in audits, reviews, and data governance initiatives as required. Perform these and other reasonable tasks as assigned by management in support of BCT's goals and objectives. What You Bring to the Table: As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply! Educational Requirements: Bachelor's degree in Information Management, Library Science, Information Systems, Business Administration, or a related field from an accredited college or university. Relevant certifications in data management, records management, or information governance are a plus. Experience Requirements: 3 years of relevant post-baccalaureate professional experience in data management, records management, metadata management, document management, or related fields. Experience supporting data quality assurance, data governance, or enterprise data management initiatives preferred. Prior experience working with large datasets and document repositories in a professional environment is highly desirable. Skills and Expertise: Working knowledge of data governance principles, data lifecycle management, and records management standards. Experience performing data quality assurance, validation, cleansing, and reconciliation activities. Familiarity with metadata management concepts and best practices. Experience using document management systems and electronic records management platforms. Basic SQL skills with the ability to run queries and validate data. Strong analytical and problem-solving skills with high attention to detail. Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment. Proficiency with Microsoft Office Suite and related business applications. Ability to interpret policies, procedures, and technical documentation. Strong commitment to data accuracy, consistency, and confidentiality. Communication Skills: Proven ability to effectively communicate to various audiences when speaking and in writing. Must be able to communicate, collaborate and interact with colleagues in a remote work environment; must participate in virtual meetings, appear on camera as needed, and contribute to meeting content as required. Advanced proficiency in Microsoft Excel or Smartsheet, including data analysis, tracking, reporting, and management functions. Experience with video meetings/conferencing (e.g., Zoom, Adobe, MS Teams). Ability to adapt quickly to new applications. There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position. BCT offers a competitive total compensation package that, for this position, includes a base salary between $65,000 and $80,000 along with a generous benefits package. BCT's benefits include partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy. This is an onsite positions located in Kansas City MO. Though we do have staff in all four time zones, BCT Partners headquarters is located on the East Coast in New Jersey. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu ("I am because we are") is an overarching value that influences our leadership and interactions. Our Client & This Project The Administration for Children and Families (ACF) is a federal agency within the U.S. Department of Health and Human Services (HHS) dedicated to fostering health and well-being by providing federal leadership, partnership, and resources for the compassionate and effective delivery of human services. ACF serves families, children, youth, individuals, and communities through funding, policy direction, training, technical assistance, and information services. The Office of Head Start (OHS), part of ACF, promotes school readiness of young children from low-income families by enhancing their cognitive, social, and emotional development. OHS provides operating grants to local public and private organizations to deliver comprehensive child development services to low-income children (ages birth to five years) and their families. Those working on this project will provide customer service, grants management assistance, and data management services in direct support of the ACF and OHS missions. They shall deliver responsive and efficient customer service to grant recipients to and in support of federal staff, streamline and support grants management processes, and provide effective and accurate data management services. This effort will enhance program operations, support evidence-based decision-making, and advance OHS objectives to promote child and family well-being and improve school readiness for children from low-income families. BEWARE OF FRAUDULENT JOB POSTINGS using BCT Partners' name & logo. Legitimate BCT communication will only come from or emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: . If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. BCT PARTNERS IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDES EQUAL OPPORTUNITY TO ALL PERSONS. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit . click apply for full job details
10/23/2026
Full time
Job Description Job Description About BCT We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change. To learn more about how we live our values of Ubuntu ("I am because we are") and our mission, go to our website and follow us on social media. About the Role: The Data Management Specialist supports data management, reporting, workflow tracking, and customer service functions for Head Start and Early Head Start grant recipients in partnership with the Regional Office of Head Start. This role helps ensure the accuracy, quality, and accessibility of grant-related data used to support program oversight, grant administration, operational effectiveness, and informed decision-making. The Data Management Specialist maintains data processes, monitors workflow systems, supports reporting and analysis efforts, resolves data-related issues, and collaborates with stakeholders to improve data quality, streamline operations, and support positive outcomes for children and families. Please refer to the "Our Client & This Project" section at the bottom of this job posting to learn more. How You Contribute to the Team: Perform data validation, cleansing, standardization, and quality assurance activities to maintain accurate and reliable datasets. Review, analyze, and resolve data discrepancies, inconsistencies, and duplicate records across multiple systems and repositories. Maintain and manage metadata, records, and documentation in compliance with organizational policies, procedures, and data governance standards. Support the implementation and enforcement of data management best practices, standards, and workflows. Utilize Excel, Smartsheet, and other data management tools to organize, track, analyze, and report on data-related activities. Conduct basic SQL queries to validate data, generate reports, and support data analysis activities. Assist with the administration and maintenance of document management systems and electronic records repositories. Develop and maintain process documentation, data dictionaries, logs, and reporting materials. Collaborate with internal stakeholders to gather requirements, resolve data issues, and improve data management processes. Support records retention and compliance initiatives by ensuring proper handling, storage, and documentation of organizational records. Monitor data quality metrics and recommend corrective actions or process improvements where necessary. Ensure confidentiality, integrity, and security of sensitive information in accordance with organizational and regulatory requirements. Participate in audits, reviews, and data governance initiatives as required. Perform these and other reasonable tasks as assigned by management in support of BCT's goals and objectives. What You Bring to the Table: As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply! Educational Requirements: Bachelor's degree in Information Management, Library Science, Information Systems, Business Administration, or a related field from an accredited college or university. Relevant certifications in data management, records management, or information governance are a plus. Experience Requirements: 3 years of relevant post-baccalaureate professional experience in data management, records management, metadata management, document management, or related fields. Experience supporting data quality assurance, data governance, or enterprise data management initiatives preferred. Prior experience working with large datasets and document repositories in a professional environment is highly desirable. Skills and Expertise: Working knowledge of data governance principles, data lifecycle management, and records management standards. Experience performing data quality assurance, validation, cleansing, and reconciliation activities. Familiarity with metadata management concepts and best practices. Experience using document management systems and electronic records management platforms. Basic SQL skills with the ability to run queries and validate data. Strong analytical and problem-solving skills with high attention to detail. Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment. Proficiency with Microsoft Office Suite and related business applications. Ability to interpret policies, procedures, and technical documentation. Strong commitment to data accuracy, consistency, and confidentiality. Communication Skills: Proven ability to effectively communicate to various audiences when speaking and in writing. Must be able to communicate, collaborate and interact with colleagues in a remote work environment; must participate in virtual meetings, appear on camera as needed, and contribute to meeting content as required. Advanced proficiency in Microsoft Excel or Smartsheet, including data analysis, tracking, reporting, and management functions. Experience with video meetings/conferencing (e.g., Zoom, Adobe, MS Teams). Ability to adapt quickly to new applications. There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position. BCT offers a competitive total compensation package that, for this position, includes a base salary between $65,000 and $80,000 along with a generous benefits package. BCT's benefits include partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy. This is an onsite positions located in Kansas City MO. Though we do have staff in all four time zones, BCT Partners headquarters is located on the East Coast in New Jersey. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu ("I am because we are") is an overarching value that influences our leadership and interactions. Our Client & This Project The Administration for Children and Families (ACF) is a federal agency within the U.S. Department of Health and Human Services (HHS) dedicated to fostering health and well-being by providing federal leadership, partnership, and resources for the compassionate and effective delivery of human services. ACF serves families, children, youth, individuals, and communities through funding, policy direction, training, technical assistance, and information services. The Office of Head Start (OHS), part of ACF, promotes school readiness of young children from low-income families by enhancing their cognitive, social, and emotional development. OHS provides operating grants to local public and private organizations to deliver comprehensive child development services to low-income children (ages birth to five years) and their families. Those working on this project will provide customer service, grants management assistance, and data management services in direct support of the ACF and OHS missions. They shall deliver responsive and efficient customer service to grant recipients to and in support of federal staff, streamline and support grants management processes, and provide effective and accurate data management services. This effort will enhance program operations, support evidence-based decision-making, and advance OHS objectives to promote child and family well-being and improve school readiness for children from low-income families. BEWARE OF FRAUDULENT JOB POSTINGS using BCT Partners' name & logo. Legitimate BCT communication will only come from or emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: . If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. BCT PARTNERS IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDES EQUAL OPPORTUNITY TO ALL PERSONS. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit . click apply for full job details
Job Description Job Description About BCT We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change. To learn more about how we live our values of Ubuntu ("I am because we are") and our mission, go to our website and follow us on social media. About the Role: The Data Management Specialist supports data management, reporting, workflow tracking, and customer service functions for Head Start and Early Head Start grant recipients in partnership with the Regional Office of Head Start. This role helps ensure the accuracy, quality, and accessibility of grant-related data used to support program oversight, grant administration, operational effectiveness, and informed decision-making. The Data Management Specialist maintains data processes, monitors workflow systems, supports reporting and analysis efforts, resolves data-related issues, and collaborates with stakeholders to improve data quality, streamline operations, and support positive outcomes for children and families. Please refer to the "Our Client & This Project" section at the bottom of this job posting to learn more. How You Contribute to the Team: Perform data validation, cleansing, standardization, and quality assurance activities to maintain accurate and reliable datasets. Review, analyze, and resolve data discrepancies, inconsistencies, and duplicate records across multiple systems and repositories. Maintain and manage metadata, records, and documentation in compliance with organizational policies, procedures, and data governance standards. Support the implementation and enforcement of data management best practices, standards, and workflows. Utilize Excel, Smartsheet, and other data management tools to organize, track, analyze, and report on data-related activities. Conduct basic SQL queries to validate data, generate reports, and support data analysis activities. Assist with the administration and maintenance of document management systems and electronic records repositories. Develop and maintain process documentation, data dictionaries, logs, and reporting materials. Collaborate with internal stakeholders to gather requirements, resolve data issues, and improve data management processes. Support records retention and compliance initiatives by ensuring proper handling, storage, and documentation of organizational records. Monitor data quality metrics and recommend corrective actions or process improvements where necessary. Ensure confidentiality, integrity, and security of sensitive information in accordance with organizational and regulatory requirements. Participate in audits, reviews, and data governance initiatives as required. Perform these and other reasonable tasks as assigned by management in support of BCT's goals and objectives. What You Bring to the Table: As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply! Educational Requirements: Bachelor's degree in Information Management, Library Science, Information Systems, Business Administration, or a related field from an accredited college or university. Relevant certifications in data management, records management, or information governance are a plus. Experience Requirements: 3 years of relevant post-baccalaureate professional experience in data management, records management, metadata management, document management, or related fields. Experience supporting data quality assurance, data governance, or enterprise data management initiatives preferred. Prior experience working with large datasets and document repositories in a professional environment is highly desirable. Experience performing data quality assurance, validation, cleansing, and reconciliation activities. Experience using document management systems and electronic records management platforms. Skills and Expertise: Working knowledge of data governance principles, data lifecycle management, and records management standards. Familiarity with metadata management concepts and best practices. Basic SQL skills with the ability to run queries and validate data. Strong analytical and problem-solving skills with high attention to detail. Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment. Proficiency with Microsoft Office Suite and related business applications. Ability to interpret policies, procedures, and technical documentation. Strong commitment to data accuracy, consistency, and confidentiality. Communication Skills: Proven ability to effectively communicate to various audiences when speaking and in writing. Must be able to communicate, collaborate and interact with colleagues in a remote work environment; must participate in virtual meetings, appear on camera as needed, and contribute to meeting content as required. Advanced proficiency in Microsoft Excel or Smartsheet, including data analysis, tracking, reporting, and management functions. Experience with video meetings/conferencing (e.g., Zoom, Adobe, MS Teams). Ability to adapt quickly to new applications. There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position. BCT offers a competitive total compensation package that, for this position, includes a base salary between $65,000 and $80,000 along with a generous benefits package. BCT's benefits include partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy. This is an onsite position located in Washington, DC. Though we do have staff in all four time zones, BCT Partners headquarters is located on the East Coast in New Jersey. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu ("I am because we are") is an overarching value that influences our leadership and interactions. Our Client & This Project The Administration for Children and Families (ACF) is a federal agency within the U.S. Department of Health and Human Services (HHS) dedicated to fostering health and well-being by providing federal leadership, partnership, and resources for the compassionate and effective delivery of human services. ACF serves families, children, youth, individuals, and communities through funding, policy direction, training, technical assistance, and information services. The Office of Head Start (OHS), part of ACF, promotes school readiness of young children from low-income families by enhancing their cognitive, social, and emotional development. OHS provides operating grants to local public and private organizations to deliver comprehensive child development services to low-income children (ages birth to five years) and their families. Those working on this project will provide customer service, grants management assistance, and data management services in direct support of the ACF and OHS missions. They shall deliver responsive and efficient customer service to grant recipients to and in support of federal staff, streamline and support grants management processes, and provide effective and accurate data management services. This effort will enhance program operations, support evidence-based decision-making, and advance OHS objectives to promote child and family well-being and improve school readiness for children from low-income families. BEWARE OF FRAUDULENT JOB POSTINGS using BCT Partners' name & logo. Legitimate BCT communication will only come from or emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: . If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. BCT PARTNERS IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDES EQUAL OPPORTUNITY TO ALL PERSONS. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit . click apply for full job details
10/23/2026
Full time
Job Description Job Description About BCT We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change. To learn more about how we live our values of Ubuntu ("I am because we are") and our mission, go to our website and follow us on social media. About the Role: The Data Management Specialist supports data management, reporting, workflow tracking, and customer service functions for Head Start and Early Head Start grant recipients in partnership with the Regional Office of Head Start. This role helps ensure the accuracy, quality, and accessibility of grant-related data used to support program oversight, grant administration, operational effectiveness, and informed decision-making. The Data Management Specialist maintains data processes, monitors workflow systems, supports reporting and analysis efforts, resolves data-related issues, and collaborates with stakeholders to improve data quality, streamline operations, and support positive outcomes for children and families. Please refer to the "Our Client & This Project" section at the bottom of this job posting to learn more. How You Contribute to the Team: Perform data validation, cleansing, standardization, and quality assurance activities to maintain accurate and reliable datasets. Review, analyze, and resolve data discrepancies, inconsistencies, and duplicate records across multiple systems and repositories. Maintain and manage metadata, records, and documentation in compliance with organizational policies, procedures, and data governance standards. Support the implementation and enforcement of data management best practices, standards, and workflows. Utilize Excel, Smartsheet, and other data management tools to organize, track, analyze, and report on data-related activities. Conduct basic SQL queries to validate data, generate reports, and support data analysis activities. Assist with the administration and maintenance of document management systems and electronic records repositories. Develop and maintain process documentation, data dictionaries, logs, and reporting materials. Collaborate with internal stakeholders to gather requirements, resolve data issues, and improve data management processes. Support records retention and compliance initiatives by ensuring proper handling, storage, and documentation of organizational records. Monitor data quality metrics and recommend corrective actions or process improvements where necessary. Ensure confidentiality, integrity, and security of sensitive information in accordance with organizational and regulatory requirements. Participate in audits, reviews, and data governance initiatives as required. Perform these and other reasonable tasks as assigned by management in support of BCT's goals and objectives. What You Bring to the Table: As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply! Educational Requirements: Bachelor's degree in Information Management, Library Science, Information Systems, Business Administration, or a related field from an accredited college or university. Relevant certifications in data management, records management, or information governance are a plus. Experience Requirements: 3 years of relevant post-baccalaureate professional experience in data management, records management, metadata management, document management, or related fields. Experience supporting data quality assurance, data governance, or enterprise data management initiatives preferred. Prior experience working with large datasets and document repositories in a professional environment is highly desirable. Experience performing data quality assurance, validation, cleansing, and reconciliation activities. Experience using document management systems and electronic records management platforms. Skills and Expertise: Working knowledge of data governance principles, data lifecycle management, and records management standards. Familiarity with metadata management concepts and best practices. Basic SQL skills with the ability to run queries and validate data. Strong analytical and problem-solving skills with high attention to detail. Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment. Proficiency with Microsoft Office Suite and related business applications. Ability to interpret policies, procedures, and technical documentation. Strong commitment to data accuracy, consistency, and confidentiality. Communication Skills: Proven ability to effectively communicate to various audiences when speaking and in writing. Must be able to communicate, collaborate and interact with colleagues in a remote work environment; must participate in virtual meetings, appear on camera as needed, and contribute to meeting content as required. Advanced proficiency in Microsoft Excel or Smartsheet, including data analysis, tracking, reporting, and management functions. Experience with video meetings/conferencing (e.g., Zoom, Adobe, MS Teams). Ability to adapt quickly to new applications. There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position. BCT offers a competitive total compensation package that, for this position, includes a base salary between $65,000 and $80,000 along with a generous benefits package. BCT's benefits include partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy. This is an onsite position located in Washington, DC. Though we do have staff in all four time zones, BCT Partners headquarters is located on the East Coast in New Jersey. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu ("I am because we are") is an overarching value that influences our leadership and interactions. Our Client & This Project The Administration for Children and Families (ACF) is a federal agency within the U.S. Department of Health and Human Services (HHS) dedicated to fostering health and well-being by providing federal leadership, partnership, and resources for the compassionate and effective delivery of human services. ACF serves families, children, youth, individuals, and communities through funding, policy direction, training, technical assistance, and information services. The Office of Head Start (OHS), part of ACF, promotes school readiness of young children from low-income families by enhancing their cognitive, social, and emotional development. OHS provides operating grants to local public and private organizations to deliver comprehensive child development services to low-income children (ages birth to five years) and their families. Those working on this project will provide customer service, grants management assistance, and data management services in direct support of the ACF and OHS missions. They shall deliver responsive and efficient customer service to grant recipients to and in support of federal staff, streamline and support grants management processes, and provide effective and accurate data management services. This effort will enhance program operations, support evidence-based decision-making, and advance OHS objectives to promote child and family well-being and improve school readiness for children from low-income families. BEWARE OF FRAUDULENT JOB POSTINGS using BCT Partners' name & logo. Legitimate BCT communication will only come from or emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: . If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. BCT PARTNERS IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDES EQUAL OPPORTUNITY TO ALL PERSONS. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit . click apply for full job details
Job Description Job Description Position Summary The Investor Reporting Specialist is a key contributor to the financial accuracy and compliance of BrightShore Mortgage's servicing portfolio. This position is responsible for preparing, reviewing, and submitting monthly investor reports in accordance with agency and private investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae). The role includes cash and non-cash transaction processing, custodial account reconciliations, and exception resolution, all while adhering to strict regulatory and investor timelines. With a strong attention to detail and a solid foundation in mortgage servicing or accounting, the Investor Reporting Specialist ensures that remittances, reconciliations, and data submissions are accurate, timely, and audit-ready. This role requires regular collaboration across departments, strong analytical capabilities, and the ability to interpret servicing data to maintain compliance and support business decision-making. Core Competencies: Maintains professionalism and composure in high-pressure situations, promoting teamwork and a positive work environment Ensures confidentiality and data integrity when handling customer, financial, and investor information Communicates clearly and effectively in written, verbal, and email formats, following established communication standards Demonstrates strong time management and prioritization skills to meet frequent and critical deadlines Shows attention to detail by reviewing and verifying all work for accuracy before submission Operates efficiently in a fast-paced, deadline-driven team setting while supporting departmental collaboration Stays informed on servicing and investor reporting best practices, using time productively and effectively Applies critical thinking to analyze complex documents, troubleshoot discrepancies, and interpret investor and regulatory requirements Supervisor Responsibilities ( if applicable ): N/A Duties/Responsibilities Prepare and submit timely and accurate investor reports for agency and private investors in compliance with investor guidelines and servicing agreements Process cash and non-cash transactions in the servicing system/Mortgage Accountant, ensuring data integrity across loan-level and custodial records Reconcile custodial accounts and resolve variances between system data and investor statements, clearing reconciling items within required timeframes Monitor and manage daily cash activity, ensuring wires and transfers are completed accurately and on schedule Research and resolve investor, audit, and accounting discrepancies by collaborating with internal departments and third-party vendors Support testing efforts for servicing system updates or enhancements that impact investor reporting or reconciliation workflows Prepare and post general ledger entries and wire requests to ensure timely remittances and clearing of aged balances Conduct detailed analysis of loan-level exceptions and data variances using Excel and servicing system reporting tools Maintain and update departmental procedures, job aids, and process documentation to support knowledge transfer and audit readiness Assist in the preparation and submission of responses to internal and external audits, ensuring timely delivery of requested documentation Ensure all reporting, remittances, and reconciliations comply with Regulation AB, USAP, and servicing agreements Submit and reconcile borrower credit reporting files with all four credit bureaus and respond to borrower disputes via E-Oscar Perform daily, monthly, and year-end responsibilities in coordination with the broader Investor Reporting team Participate in special projects and perform additional duties as assigned Education, Experience and /or Skills Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent experience in mortgage servicing or investor reporting may be considered Minimum of 2 years of experience in mortgage servicing, investor reporting, accounting, or financial operations preferred Working knowledge of servicing system platforms such as FICS' Mortgage Servicer is a plus Experience in custodial account reconciliations, remittance processing, or investor compliance strongly preferred Proficiency in Microsoft Excel, including the use of formulas, lookups, and pivot tables for data analysis and reporting Strong understanding of Regulation AB, USAP, and agency/private investor servicing guidelines is a plus Demonstrated ability to analyze and resolve complex discrepancies and communicate findings effectively High attention to detail, strong organizational skills, and ability to meet strict reporting deadlines Experience collaborating across departments and responding to audits or regulatory inquiries is beneficial Computer & Equipment Skills Intermediate in Microsoft Office programs (Word, Excel, PowerPoint) Word processing (speed and accuracy) MSP or FICS' Mortgage Servicer a plus Email Internet software Use typical office equipment (computers, fax, phones, copiers, scanners, etc.) Physical Requirement: Vision (with or without correction) sufficient to read a computer screen and to operate office equipment Clear speaking voice on the telephone, in person, and recorded Hearing within normal ranges in noise environments typical of office Able to sit for long periods of time at computer or other workstation and in meetings Able to use computers and operate equipment Able to lift 10 pounds occasionally unassisted EEO Statement: As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Company Description Since 2020, we have been building toward a servicing model that creates value long after the loan closes. Compliance, transactions, and operational execution will always matter. But lasting success comes from stronger borrower relationships, better experiences, and meaningful engagement. BrightShore combines the discipline of a top-tier servicer with the innovation, transparency, and flexibility needed to support the future of mortgage servicing. Company Description Since 2020, we have been building toward a servicing model that creates value long after the loan closes. Compliance, transactions, and operational execution will always matter. But lasting success comes from stronger borrower relationships, better experiences, and meaningful engagement. BrightShore combines the discipline of a top-tier servicer with the innovation, transparency, and flexibility needed to support the future of mortgage servicing.
10/23/2026
Full time
Job Description Job Description Position Summary The Investor Reporting Specialist is a key contributor to the financial accuracy and compliance of BrightShore Mortgage's servicing portfolio. This position is responsible for preparing, reviewing, and submitting monthly investor reports in accordance with agency and private investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae). The role includes cash and non-cash transaction processing, custodial account reconciliations, and exception resolution, all while adhering to strict regulatory and investor timelines. With a strong attention to detail and a solid foundation in mortgage servicing or accounting, the Investor Reporting Specialist ensures that remittances, reconciliations, and data submissions are accurate, timely, and audit-ready. This role requires regular collaboration across departments, strong analytical capabilities, and the ability to interpret servicing data to maintain compliance and support business decision-making. Core Competencies: Maintains professionalism and composure in high-pressure situations, promoting teamwork and a positive work environment Ensures confidentiality and data integrity when handling customer, financial, and investor information Communicates clearly and effectively in written, verbal, and email formats, following established communication standards Demonstrates strong time management and prioritization skills to meet frequent and critical deadlines Shows attention to detail by reviewing and verifying all work for accuracy before submission Operates efficiently in a fast-paced, deadline-driven team setting while supporting departmental collaboration Stays informed on servicing and investor reporting best practices, using time productively and effectively Applies critical thinking to analyze complex documents, troubleshoot discrepancies, and interpret investor and regulatory requirements Supervisor Responsibilities ( if applicable ): N/A Duties/Responsibilities Prepare and submit timely and accurate investor reports for agency and private investors in compliance with investor guidelines and servicing agreements Process cash and non-cash transactions in the servicing system/Mortgage Accountant, ensuring data integrity across loan-level and custodial records Reconcile custodial accounts and resolve variances between system data and investor statements, clearing reconciling items within required timeframes Monitor and manage daily cash activity, ensuring wires and transfers are completed accurately and on schedule Research and resolve investor, audit, and accounting discrepancies by collaborating with internal departments and third-party vendors Support testing efforts for servicing system updates or enhancements that impact investor reporting or reconciliation workflows Prepare and post general ledger entries and wire requests to ensure timely remittances and clearing of aged balances Conduct detailed analysis of loan-level exceptions and data variances using Excel and servicing system reporting tools Maintain and update departmental procedures, job aids, and process documentation to support knowledge transfer and audit readiness Assist in the preparation and submission of responses to internal and external audits, ensuring timely delivery of requested documentation Ensure all reporting, remittances, and reconciliations comply with Regulation AB, USAP, and servicing agreements Submit and reconcile borrower credit reporting files with all four credit bureaus and respond to borrower disputes via E-Oscar Perform daily, monthly, and year-end responsibilities in coordination with the broader Investor Reporting team Participate in special projects and perform additional duties as assigned Education, Experience and /or Skills Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent experience in mortgage servicing or investor reporting may be considered Minimum of 2 years of experience in mortgage servicing, investor reporting, accounting, or financial operations preferred Working knowledge of servicing system platforms such as FICS' Mortgage Servicer is a plus Experience in custodial account reconciliations, remittance processing, or investor compliance strongly preferred Proficiency in Microsoft Excel, including the use of formulas, lookups, and pivot tables for data analysis and reporting Strong understanding of Regulation AB, USAP, and agency/private investor servicing guidelines is a plus Demonstrated ability to analyze and resolve complex discrepancies and communicate findings effectively High attention to detail, strong organizational skills, and ability to meet strict reporting deadlines Experience collaborating across departments and responding to audits or regulatory inquiries is beneficial Computer & Equipment Skills Intermediate in Microsoft Office programs (Word, Excel, PowerPoint) Word processing (speed and accuracy) MSP or FICS' Mortgage Servicer a plus Email Internet software Use typical office equipment (computers, fax, phones, copiers, scanners, etc.) Physical Requirement: Vision (with or without correction) sufficient to read a computer screen and to operate office equipment Clear speaking voice on the telephone, in person, and recorded Hearing within normal ranges in noise environments typical of office Able to sit for long periods of time at computer or other workstation and in meetings Able to use computers and operate equipment Able to lift 10 pounds occasionally unassisted EEO Statement: As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Company Description Since 2020, we have been building toward a servicing model that creates value long after the loan closes. Compliance, transactions, and operational execution will always matter. But lasting success comes from stronger borrower relationships, better experiences, and meaningful engagement. BrightShore combines the discipline of a top-tier servicer with the innovation, transparency, and flexibility needed to support the future of mortgage servicing. Company Description Since 2020, we have been building toward a servicing model that creates value long after the loan closes. Compliance, transactions, and operational execution will always matter. But lasting success comes from stronger borrower relationships, better experiences, and meaningful engagement. BrightShore combines the discipline of a top-tier servicer with the innovation, transparency, and flexibility needed to support the future of mortgage servicing.
Hourly Pay Range: $47.57 - $73.74 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst III - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am - 4:30pm Hybrid Position Job Summary: The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets-from procurement to disposal-leveraging advanced features of the ServiceNow Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise-level ServiceNow governance. This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the ServiceNow tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices. The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in ServiceNow, and comprehensive financial forecasting. This position spearheads enterprise-wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in ServiceNow, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks. What you will do: Enterprise ITAM Strategy & Roadmap Development Define ITAM vision, priorities, KPIs, and multi-year roadmap aligned with enterprise and financial objectives. Advanced ServiceNow HAM Governance & Architecture Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations. Enterprise Asset Lifecycle Optimization Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency. Equipment Standards & Lifecycle Roadmap Development Lead the development of equipment standards, catalog assets, and multi-year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs. Policy & Governance Framework Development Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance. Audit Leadership & Risk Mitigation Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies. Executive-Level Reporting & Financial Forecasting Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making. Mentorship & Capability Development Mentor ITAM analysts, establish operational standards, and elevate organizational maturity. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience) Certifications: CITAM - Certified IT Asset Manager (IAITAM) CHAMP - Certified Hardware Asset Management Professional ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days) HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months) Preferred: Certified Implementation Specialist - Software Asset Management (CIS-SAM) & CIS - Data Foundations (CMDB & CSDM) & ITIL 4 Foundation Experience: 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise in IT hardware lifecycles, global regulatory compliance and standards. Preferred: 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance and standards. Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis. User story creation, acceptance criteria, and UAT coordination. Business process improvement and automation identification. Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Experience with IT asset management software, such as ServiceNow (specifically, Service Now HAM and SAM), WASP Inventory Cloud, Ivanti Asset Manager. Exceptional strategic thinking, negotiation, and leadership abilities. Knowledge of IT asset management frameworks, tools, and best practices. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work independently with review at critical points. Ability to support team members as a Subject Matter Expert. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
10/21/2026
Full time
Hourly Pay Range: $47.57 - $73.74 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst III - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am - 4:30pm Hybrid Position Job Summary: The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets-from procurement to disposal-leveraging advanced features of the ServiceNow Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise-level ServiceNow governance. This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the ServiceNow tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices. The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in ServiceNow, and comprehensive financial forecasting. This position spearheads enterprise-wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in ServiceNow, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks. What you will do: Enterprise ITAM Strategy & Roadmap Development Define ITAM vision, priorities, KPIs, and multi-year roadmap aligned with enterprise and financial objectives. Advanced ServiceNow HAM Governance & Architecture Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations. Enterprise Asset Lifecycle Optimization Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency. Equipment Standards & Lifecycle Roadmap Development Lead the development of equipment standards, catalog assets, and multi-year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs. Policy & Governance Framework Development Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance. Audit Leadership & Risk Mitigation Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies. Executive-Level Reporting & Financial Forecasting Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making. Mentorship & Capability Development Mentor ITAM analysts, establish operational standards, and elevate organizational maturity. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience) Certifications: CITAM - Certified IT Asset Manager (IAITAM) CHAMP - Certified Hardware Asset Management Professional ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days) HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months) Preferred: Certified Implementation Specialist - Software Asset Management (CIS-SAM) & CIS - Data Foundations (CMDB & CSDM) & ITIL 4 Foundation Experience: 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise in IT hardware lifecycles, global regulatory compliance and standards. Preferred: 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management. Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance and standards. Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis. User story creation, acceptance criteria, and UAT coordination. Business process improvement and automation identification. Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Experience with IT asset management software, such as ServiceNow (specifically, Service Now HAM and SAM), WASP Inventory Cloud, Ivanti Asset Manager. Exceptional strategic thinking, negotiation, and leadership abilities. Knowledge of IT asset management frameworks, tools, and best practices. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work independently with review at critical points. Ability to support team members as a Subject Matter Expert. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.
10/20/2026
Full time
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.
Job Summary The Regulatory Reporting Specialist is responsible for both product complaint remediation and processing new complaints for reportability. The role reviews historical and newly received complaints to determine MDR reportability in alignment with current procedures and regulatory requirements. It ensures that all MDR submissions are completed in full compliance with FDA reporting requirements, 21 CFR 803, and Quality System regulations. Job Description Responsibilities Review new and historical product complaints to verify data completeness and ensure reportability decisions align with current regulatory standards, internal procedures, and decision trees. Evaluate new and historical complaint files to determine MDR reportability under 21 CFR 803, applying current criteria, definitions, and decision logic to reach a regulatory reporting decision. Work cross functionally with Quality, Regulatory Affairs, R&D, Operations, and other internal partners to gather missing complaint or product information required for accurate reportability assessments. Prepare and submit MDRs through the FDA's electronic submission portal (eMDR) for newly identified reportable events. Collaborate with international regulatory contacts, when necessary, to determine and support global reporting obligations. Education & Work Experience Bachelor's degree in a relevant field AND 1+ year of experience in complaint handling, MDR evaluation, post market surveillance, regulatory affairs, or other relevant experience within a regulated industry. Knowledge / Skills / Abilities Basic understanding of FDA Medical Device Reporting (21 CFR 803) and complaint handling requirements (21 CFR 820.198). Ability to interpret medical descriptions, product information, and complaint narratives to determine event severity and regulatory obligations. Strong analytical and critical thinking skills with the ability to apply updated decision logic consistently. Effective cross functional communication and collaboration skills. Ability to manage multiple priorities and meet strict remediation timelines. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Preferred job requirements 2+ years of experience supporting complaint remediation, MDR reporting, or similar activities within a regulated medical device, pharmaceutical, or healthcare environment. Experience working in environments requiring large scale retrospective reviews or high volume documentation processing. Familiarity with complaint management systems such as SAP, TrackWise, or similar platforms. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,000.00 - $101,000.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
10/20/2026
Full time
Job Summary The Regulatory Reporting Specialist is responsible for both product complaint remediation and processing new complaints for reportability. The role reviews historical and newly received complaints to determine MDR reportability in alignment with current procedures and regulatory requirements. It ensures that all MDR submissions are completed in full compliance with FDA reporting requirements, 21 CFR 803, and Quality System regulations. Job Description Responsibilities Review new and historical product complaints to verify data completeness and ensure reportability decisions align with current regulatory standards, internal procedures, and decision trees. Evaluate new and historical complaint files to determine MDR reportability under 21 CFR 803, applying current criteria, definitions, and decision logic to reach a regulatory reporting decision. Work cross functionally with Quality, Regulatory Affairs, R&D, Operations, and other internal partners to gather missing complaint or product information required for accurate reportability assessments. Prepare and submit MDRs through the FDA's electronic submission portal (eMDR) for newly identified reportable events. Collaborate with international regulatory contacts, when necessary, to determine and support global reporting obligations. Education & Work Experience Bachelor's degree in a relevant field AND 1+ year of experience in complaint handling, MDR evaluation, post market surveillance, regulatory affairs, or other relevant experience within a regulated industry. Knowledge / Skills / Abilities Basic understanding of FDA Medical Device Reporting (21 CFR 803) and complaint handling requirements (21 CFR 820.198). Ability to interpret medical descriptions, product information, and complaint narratives to determine event severity and regulatory obligations. Strong analytical and critical thinking skills with the ability to apply updated decision logic consistently. Effective cross functional communication and collaboration skills. Ability to manage multiple priorities and meet strict remediation timelines. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Preferred job requirements 2+ years of experience supporting complaint remediation, MDR reporting, or similar activities within a regulated medical device, pharmaceutical, or healthcare environment. Experience working in environments requiring large scale retrospective reviews or high volume documentation processing. Familiarity with complaint management systems such as SAP, TrackWise, or similar platforms. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,000.00 - $101,000.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Description Job Description Role: Information Assurance and Security Specialist Client: DC Government Location : Washington, DC (Hybrid) Job Description: Duties and Responsibilities: Identify network problems, and recommend improvements to ensure optional performance; Ability to monitor and analyze data traffic patterns within the OCFO Network infrastructure Ability to enhance security and knowledge of the latest security threats, worms, and malware and advise on how to deter them; Ability to reliability of the network through the above actions; Extensive experience in developing strategic systems architecture plans Experience with Storage infrastructure (NetApp Storage) and technologies include virtualization/arrays, FC/FCOE, NFS, ISCSI. Design, administration of VMware Infrastructure including full integration with SAN for VMotion and VMware SRM multi-site administration Advanced knowledge of disaster recovery and business continuity processes and tools needed. Active Directory service management and operational stability and maintenance Design and build solutions utilizing on-premises computer, networking, and storage technologies using Azure cloud. Cloud Engineer leads the design and support of large-scale projects. Configure routers, switches, firewalls, and other appliances in compliance with OCFO security standards; Monitor security measures in place within network perimeter, ensuring security breaches do not occur and information is safeguarded Responsibilities: Determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers' requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Performs analysis, design, and development of security features for system architectures. Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Ensures that all information systems are functional and secure. Qualifications: 16+ years of experience developing, maintaining and recommending enhancements to IS policies/requirements (Required) 16+years of experience performing vulnerability/risk analyses of computer systems/apps (Required) 16+ years of experience identifying, reporting and resolving security violations (Required) Cloud-Azure (Highly Desired) Experience in complex Enterprise-level projects (Required) Expert understanding of Windows server operating systems (Required) Knowledge of on-premises and cloud security productions (Required) Good understanding of IP Networks/Security (Required) Extensive experience troubleshooting NetApp SAN (Required) In-depth knowledge of SAN replication/Disaster Recovery (Highly Desired) Hands-on experience managing storage on VMware ESXi (Required) Good understanding of server/endpoint operating system (Required) Windows 2016 AD Enterprise troubleshooting experience (Required) In-depth experience with Disaster Recovery & Avoidance planning (Required) VMWare Site Recovery Manager experience (Highly Desired) Excellent understanding of troubleshooting IT infrastructure (Highly Desired) Education: Bachelor's Degree in IT or related field or equivalent experience (20 years) (Required), Master's Degree in IT or related field (Highly desired) Security CISSP, Security+, CEH (Required)
10/19/2026
Full time
Job Description Job Description Role: Information Assurance and Security Specialist Client: DC Government Location : Washington, DC (Hybrid) Job Description: Duties and Responsibilities: Identify network problems, and recommend improvements to ensure optional performance; Ability to monitor and analyze data traffic patterns within the OCFO Network infrastructure Ability to enhance security and knowledge of the latest security threats, worms, and malware and advise on how to deter them; Ability to reliability of the network through the above actions; Extensive experience in developing strategic systems architecture plans Experience with Storage infrastructure (NetApp Storage) and technologies include virtualization/arrays, FC/FCOE, NFS, ISCSI. Design, administration of VMware Infrastructure including full integration with SAN for VMotion and VMware SRM multi-site administration Advanced knowledge of disaster recovery and business continuity processes and tools needed. Active Directory service management and operational stability and maintenance Design and build solutions utilizing on-premises computer, networking, and storage technologies using Azure cloud. Cloud Engineer leads the design and support of large-scale projects. Configure routers, switches, firewalls, and other appliances in compliance with OCFO security standards; Monitor security measures in place within network perimeter, ensuring security breaches do not occur and information is safeguarded Responsibilities: Determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers' requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Performs analysis, design, and development of security features for system architectures. Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Ensures that all information systems are functional and secure. Qualifications: 16+ years of experience developing, maintaining and recommending enhancements to IS policies/requirements (Required) 16+years of experience performing vulnerability/risk analyses of computer systems/apps (Required) 16+ years of experience identifying, reporting and resolving security violations (Required) Cloud-Azure (Highly Desired) Experience in complex Enterprise-level projects (Required) Expert understanding of Windows server operating systems (Required) Knowledge of on-premises and cloud security productions (Required) Good understanding of IP Networks/Security (Required) Extensive experience troubleshooting NetApp SAN (Required) In-depth knowledge of SAN replication/Disaster Recovery (Highly Desired) Hands-on experience managing storage on VMware ESXi (Required) Good understanding of server/endpoint operating system (Required) Windows 2016 AD Enterprise troubleshooting experience (Required) In-depth experience with Disaster Recovery & Avoidance planning (Required) VMWare Site Recovery Manager experience (Highly Desired) Excellent understanding of troubleshooting IT infrastructure (Highly Desired) Education: Bachelor's Degree in IT or related field or equivalent experience (20 years) (Required), Master's Degree in IT or related field (Highly desired) Security CISSP, Security+, CEH (Required)
Norton Healthcare seeks a Cancer Data Compliance Specialist to support the Norton Cancer Registry by ensuring complete, accurate, and compliant cancer data. In this role, you will review and validate case abstracts, apply cancer staging and coding standards, and monitor adherence to CoC, SEER, NPCR, and internal quality benchmarks. You will collaborate with oncology, compliance, and IT teams to resolve discrepancies, optimize workflows, and prepare audit-ready reports that support accreditation, quality improvement, and research across our mission-driven health system. Responsibilities Validate and maintain accurate, complete cancer registry data for Norton Cancer Registry. Apply current coding, staging, and reporting standards (e.g., Co C, SEER, NPCR, AJCC). Monitor data quality and compliance metrics; identify and correct discrepancies. Prepare accreditation, regulatory, and internal quality reports and dashboards. Collaborate with oncology, compliance, and IT teams to refine data workflows. Support audits and accreditation reviews with thorough documentation and analysis. Assist with data extracts for quality improvement, research, and performance reporting. Stay current with evolving cancer registry and data compliance requirements. Required Skills Cancer registry data abstraction Healthcare data compliance Regulatory reporting (Co C, SEER, NPCR) ICD-O and staging systems (AJCC, TNM) Data validation and audit methods Electronic health record (EHR) systems Cancer registry software (e.g., Co C-accredited tools) SQL or data query tools Report writing and analytics HIPAA and data privacy
10/14/2026
Full time
Norton Healthcare seeks a Cancer Data Compliance Specialist to support the Norton Cancer Registry by ensuring complete, accurate, and compliant cancer data. In this role, you will review and validate case abstracts, apply cancer staging and coding standards, and monitor adherence to CoC, SEER, NPCR, and internal quality benchmarks. You will collaborate with oncology, compliance, and IT teams to resolve discrepancies, optimize workflows, and prepare audit-ready reports that support accreditation, quality improvement, and research across our mission-driven health system. Responsibilities Validate and maintain accurate, complete cancer registry data for Norton Cancer Registry. Apply current coding, staging, and reporting standards (e.g., Co C, SEER, NPCR, AJCC). Monitor data quality and compliance metrics; identify and correct discrepancies. Prepare accreditation, regulatory, and internal quality reports and dashboards. Collaborate with oncology, compliance, and IT teams to refine data workflows. Support audits and accreditation reviews with thorough documentation and analysis. Assist with data extracts for quality improvement, research, and performance reporting. Stay current with evolving cancer registry and data compliance requirements. Required Skills Cancer registry data abstraction Healthcare data compliance Regulatory reporting (Co C, SEER, NPCR) ICD-O and staging systems (AJCC, TNM) Data validation and audit methods Electronic health record (EHR) systems Cancer registry software (e.g., Co C-accredited tools) SQL or data query tools Report writing and analytics HIPAA and data privacy
Optima Medical AZ seeks an eClinicalWorks Specialist to support our primary care clinics across Arizona. In this role, you will configure and optimize eClinicalWorks, build templates, and streamline clinical and front-office workflows to enhance patient-centered care. You'll train providers and staff, troubleshoot EHR issues, and support quality and population health reporting. Working closely with clinical and operations leaders, you'll help improve documentation, efficiency, and data accuracy in a collaborative, growth-focused environment with opportunities to advance into lead or management roles. Responsibilities Configure, maintain, and optimize e Clinical Works to support clinical and front-office workflows. Build and update templates, order sets, and documentation tools aligned with primary care best practices. Train providers and staff on e Clinical Works functionality, workflows, and new features. Troubleshoot EHR issues, coordinate resolutions, and document system changes. Support quality, population health, and operational reporting using e Clinical Works data. Collaborate with clinical and operations leaders to identify and implement workflow improvements. Ensure data integrity, accuracy, and compliance with HIPAA and organizational policies. Assist with upgrades, new module implementations, and change management activities. Required Skills e Clinical Works configuration and template build EHR user training and go-live support Workflow analysis and optimization Clinical documentation standards Report building and data extraction Issue troubleshooting and ticket management Healthcare regulatory and quality reporting knowledge Change management in clinical settings Data integrity and validation Microsoft Office (Excel, Word, PowerPoint)
10/02/2026
Full time
Optima Medical AZ seeks an eClinicalWorks Specialist to support our primary care clinics across Arizona. In this role, you will configure and optimize eClinicalWorks, build templates, and streamline clinical and front-office workflows to enhance patient-centered care. You'll train providers and staff, troubleshoot EHR issues, and support quality and population health reporting. Working closely with clinical and operations leaders, you'll help improve documentation, efficiency, and data accuracy in a collaborative, growth-focused environment with opportunities to advance into lead or management roles. Responsibilities Configure, maintain, and optimize e Clinical Works to support clinical and front-office workflows. Build and update templates, order sets, and documentation tools aligned with primary care best practices. Train providers and staff on e Clinical Works functionality, workflows, and new features. Troubleshoot EHR issues, coordinate resolutions, and document system changes. Support quality, population health, and operational reporting using e Clinical Works data. Collaborate with clinical and operations leaders to identify and implement workflow improvements. Ensure data integrity, accuracy, and compliance with HIPAA and organizational policies. Assist with upgrades, new module implementations, and change management activities. Required Skills e Clinical Works configuration and template build EHR user training and go-live support Workflow analysis and optimization Clinical documentation standards Report building and data extraction Issue troubleshooting and ticket management Healthcare regulatory and quality reporting knowledge Change management in clinical settings Data integrity and validation Microsoft Office (Excel, Word, PowerPoint)
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.
09/30/2026
Full time
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.
Job Description Job Description Purpose of Position: The Senior Auditor (VP) is responsible for independently leading and executing risk-based internal audit assignments across operational, financial, regulatory compliance, information technology (IT), information systems (IS), cybersecurity, and integrated audit areas. The role performs audit planning, risk assessment, control evaluation, testing, documentation, and reporting with minimal supervision while serving as a trusted advisor to management on risk management, governance, regulatory compliance, technology controls, and process improvement opportunities. This position also plays a key role in leveraging data analytics and technology-enabled auditing techniques, supporting Audit Committee reporting, coordinating regulatory requests, and providing expertise related to IT governance, information security, cybersecurity, system implementations, and automated controls. This is an individual contributor role and does not have direct people management responsibilities. Essential Job Functions: Applies knowledge of banking operations, technology environments, information systems, cybersecurity risks, and regulatory requirements to develop and maintain risk assessments and contribute to the annual audit planning process. Obtains and documents an understanding of business processes, technology platforms, system interfaces, data flows, and supporting controls to identify and evaluate risks and the effectiveness of related internal controls. Develops risk and control matrices (RCMs), audit programs, testing strategies, and audit procedures for operational, financial, compliance, IT, IS, cybersecurity, and integrated audits with minimal supervision. Performs operational, financial, compliance, information technology, cybersecurity, and substantive testing procedures for internal audits, regulatory examinations, external audit support, and Sarbanes-Oxley (SOX) compliance activities. Evaluates the design and operating effectiveness of key controls, including automated controls, application controls, IT general controls (ITGCs), information security controls, cybersecurity controls, and data governance controls. Assesses technology-related risks involving infrastructure, cloud services, cybersecurity, third-party providers, system implementations, logical access, user provisioning, change management, data protection, and business continuity. Partners with business and technology stakeholders obtain audit evidence, conduct interviews, and evaluate processes and control environments. Ensures audit assignments are appropriately documented, accurate, complete, and completed within budget and established timelines. Prepares clear, concise, and well-supported audit reports, issue summaries, and other written communications with minimal supervision. Resolves review notes, management inquiries, and audit-related requests promptly and professionally. Serves as a department resource on data analytics, continuous monitoring, technology-enabled auditing, artificial intelligence (AI) applications, and audit automation techniques. Utilizes data analytics tools and techniques to identify risk indicators, analyze large data populations, improve audit efficiency, and enhance audit coverage. Maintains effective working relationships with Internal Audit Management, business line management, technology teams, external auditors, regulators, and other stakeholders. Provides timely communication to Internal Audit Management regarding audit progress, emerging risks, control deficiencies, cybersecurity concerns, and significant issues identified during audits. Keeps current on banking regulations, auditing standards, information technology trends, cybersecurity risks, emerging technologies, and industry best practices. Maintains continuing professional education and relevant certifications. Maintains appropriate levels of confidentiality and professionalism in handling sensitive Bank information. Performs other duties and special projects as assigned Education and Experience: Bachelor's degree in accounting, Finance, Information Systems, Computer Science, Cybersecurity, Business Administration, or a related field. Minimum 3-5 years of experience in internal audit, external audit, public accounting, IT audit, information security audit, risk management, regulatory compliance, or financial services auditing, preferably within the banking industry. Experience conducting operational, compliance, financial, IT, information systems, cybersecurity, or integrated audits. Experience evaluating IT General Controls (ITGCs), application controls, automated controls, interfaces, system implementations, third-party/vendor risks, and information security controls. Knowledge & Skills . Strong knowledge of internal auditing principles, practices, standards, and methodologies. Working knowledge of banking operations, products, services, and regulatory requirements. Strong understanding of risk assessment methodologies and internal control frameworks. Knowledge of IIA Global Internal Audit Standards. Knowledge of the Sarbanes-Oxley Act (SOX) and related control requirements. Good understanding of COSO 2013 Internal Control Framework requirements. Understanding of IT governance, information security, cybersecurity, data governance, cloud computing, and technology risk management concepts. Knowledge of industry control frameworks and standards such as NIST Cybersecurity Framework, COBIT, FFIEC guidance, ISO 27001, and related regulatory expectations is preferred. Strong analytical, problem-solving, critical-thinking, and investigative skills. Strong written and verbal communication skills with the ability to communicate effectively with senior management and technical personnel. Strong project management, organization, and time management skills. Ability to manage multiple assignments, prioritize competing deadlines, and work independently. Ability to positively interface and work well with all levels of staff and management (auditees and own department) Working knowledge of relevant computer programs, i.e. Microsoft Access, Word, Excel, core banking system and query Ability to handle bank and client information and sensitive matters professionally and confidentially Preferred Certifications One or more of the following certifications, or progress toward obtaining them, is preferred: Certified Internal Auditor (CIA) Certified Public Accountant (CPA) Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) Certified in Risk and Information Systems Control (CRISC) Certified Regulatory Compliance Manager (CRCM) Certified Financial Services Auditor (CFSA) Certified Bank Auditor (CBA) Certified Community Bank Internal Auditor (CCBIA) Certified Trust & Financial Advisor (CTFA) Certified Fiduciary & Investment Risk Specialist (CFIRS) Our job titles may span more than one career level. The starting base salary for this role is between $100,000.00 - $120,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as "remote".
09/29/2026
Full time
Job Description Job Description Purpose of Position: The Senior Auditor (VP) is responsible for independently leading and executing risk-based internal audit assignments across operational, financial, regulatory compliance, information technology (IT), information systems (IS), cybersecurity, and integrated audit areas. The role performs audit planning, risk assessment, control evaluation, testing, documentation, and reporting with minimal supervision while serving as a trusted advisor to management on risk management, governance, regulatory compliance, technology controls, and process improvement opportunities. This position also plays a key role in leveraging data analytics and technology-enabled auditing techniques, supporting Audit Committee reporting, coordinating regulatory requests, and providing expertise related to IT governance, information security, cybersecurity, system implementations, and automated controls. This is an individual contributor role and does not have direct people management responsibilities. Essential Job Functions: Applies knowledge of banking operations, technology environments, information systems, cybersecurity risks, and regulatory requirements to develop and maintain risk assessments and contribute to the annual audit planning process. Obtains and documents an understanding of business processes, technology platforms, system interfaces, data flows, and supporting controls to identify and evaluate risks and the effectiveness of related internal controls. Develops risk and control matrices (RCMs), audit programs, testing strategies, and audit procedures for operational, financial, compliance, IT, IS, cybersecurity, and integrated audits with minimal supervision. Performs operational, financial, compliance, information technology, cybersecurity, and substantive testing procedures for internal audits, regulatory examinations, external audit support, and Sarbanes-Oxley (SOX) compliance activities. Evaluates the design and operating effectiveness of key controls, including automated controls, application controls, IT general controls (ITGCs), information security controls, cybersecurity controls, and data governance controls. Assesses technology-related risks involving infrastructure, cloud services, cybersecurity, third-party providers, system implementations, logical access, user provisioning, change management, data protection, and business continuity. Partners with business and technology stakeholders obtain audit evidence, conduct interviews, and evaluate processes and control environments. Ensures audit assignments are appropriately documented, accurate, complete, and completed within budget and established timelines. Prepares clear, concise, and well-supported audit reports, issue summaries, and other written communications with minimal supervision. Resolves review notes, management inquiries, and audit-related requests promptly and professionally. Serves as a department resource on data analytics, continuous monitoring, technology-enabled auditing, artificial intelligence (AI) applications, and audit automation techniques. Utilizes data analytics tools and techniques to identify risk indicators, analyze large data populations, improve audit efficiency, and enhance audit coverage. Maintains effective working relationships with Internal Audit Management, business line management, technology teams, external auditors, regulators, and other stakeholders. Provides timely communication to Internal Audit Management regarding audit progress, emerging risks, control deficiencies, cybersecurity concerns, and significant issues identified during audits. Keeps current on banking regulations, auditing standards, information technology trends, cybersecurity risks, emerging technologies, and industry best practices. Maintains continuing professional education and relevant certifications. Maintains appropriate levels of confidentiality and professionalism in handling sensitive Bank information. Performs other duties and special projects as assigned Education and Experience: Bachelor's degree in accounting, Finance, Information Systems, Computer Science, Cybersecurity, Business Administration, or a related field. Minimum 3-5 years of experience in internal audit, external audit, public accounting, IT audit, information security audit, risk management, regulatory compliance, or financial services auditing, preferably within the banking industry. Experience conducting operational, compliance, financial, IT, information systems, cybersecurity, or integrated audits. Experience evaluating IT General Controls (ITGCs), application controls, automated controls, interfaces, system implementations, third-party/vendor risks, and information security controls. Knowledge & Skills . Strong knowledge of internal auditing principles, practices, standards, and methodologies. Working knowledge of banking operations, products, services, and regulatory requirements. Strong understanding of risk assessment methodologies and internal control frameworks. Knowledge of IIA Global Internal Audit Standards. Knowledge of the Sarbanes-Oxley Act (SOX) and related control requirements. Good understanding of COSO 2013 Internal Control Framework requirements. Understanding of IT governance, information security, cybersecurity, data governance, cloud computing, and technology risk management concepts. Knowledge of industry control frameworks and standards such as NIST Cybersecurity Framework, COBIT, FFIEC guidance, ISO 27001, and related regulatory expectations is preferred. Strong analytical, problem-solving, critical-thinking, and investigative skills. Strong written and verbal communication skills with the ability to communicate effectively with senior management and technical personnel. Strong project management, organization, and time management skills. Ability to manage multiple assignments, prioritize competing deadlines, and work independently. Ability to positively interface and work well with all levels of staff and management (auditees and own department) Working knowledge of relevant computer programs, i.e. Microsoft Access, Word, Excel, core banking system and query Ability to handle bank and client information and sensitive matters professionally and confidentially Preferred Certifications One or more of the following certifications, or progress toward obtaining them, is preferred: Certified Internal Auditor (CIA) Certified Public Accountant (CPA) Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) Certified in Risk and Information Systems Control (CRISC) Certified Regulatory Compliance Manager (CRCM) Certified Financial Services Auditor (CFSA) Certified Bank Auditor (CBA) Certified Community Bank Internal Auditor (CCBIA) Certified Trust & Financial Advisor (CTFA) Certified Fiduciary & Investment Risk Specialist (CFIRS) Our job titles may span more than one career level. The starting base salary for this role is between $100,000.00 - $120,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as "remote".
WEOKIE Federal Credit Union
Oklahoma City, Oklahoma
Job Description Job Description BASIC FUNCTION The primary purpose of this position is to assist WEOKIE Federal Credit Union in carrying out our vision. Our vision is to make a difference, one person at a time, by being the best place our employees have ever worked, our members' most trusted financial partner, and a positive force to improve our community. We carry out this vision by "Doing the Right Thing." The Digital Services Specialist supports the delivery, maintenance, and enhancement of the Credit Union's digital member experience. This position serves as a primary resource for digital account opening, digital onboarding, member service, digital banking support and troubleshooting. The Digital Services Specialist assists members and employees with digital banking products and services while ensuring operational excellence, regulatory compliance, and exceptional member experience. The position partners with internal departments to improve digital adoption, streamline processes, and support emerging technologies and AI-driven tools. The Digital Services Specialist will build and strengthen member relationships by educating members on products and services, identify member needs, and offer personalized financial solutions that deliver value and enhance the member experience. MAJOR ACTIVITIES ROLE PURPOSE Support digital account opening processes, onboarding activities, and account maintenance functions while ensuring a seamless member experience. Deepens member relationships through proactive needs discovery, financial education, and consultative service. Connects members with appropriate products and services that support their financial goals, enhance the member experience, and strengthen overall member engagement and retention. Provide support for online banking, mobile banking, digital account opening, and other digital services platforms. Assist members and employees with digital service inquiries, troubleshooting, and resolution of issues through various delivery channels. Research and resolve member concerns related to digital services, account access, authentication issues, system functionality, and operational requests. Process digital service requests accurately while maintaining compliance with credit union policies, procedures, operational controls, and regulatory requirements. Monitor digital service activities and identify opportunities to improve service delivery, member satisfaction, and digital adoption. Assist with testing, implementation, and ongoing support of digital banking enhancements, emerging technologies, and AI-powered solutions. Collaborate with cross-functional teams to optimize digital workflows, improve operational efficiency, and enhance the overall member experience. Ensure appropriate risk mitigation activities and operational controls are followed to protect member information and minimize fraud exposure. Utilize multiple software applications, digital banking systems, operational tools, and reporting resources to support daily responsibilities. Maintain current knowledge of credit union products, services, digital platforms, and industry trends. Other duties as assigned. CRITICAL RESULTS Member relationship growth metrics are consistently achieved. Key operational metrics, service standards, and goals are consistently achieved. Attendance, scheduling, and productivity expectations are met. Members receive timely, accurate, and professional support regarding digital banking products and services. Digital account openings and onboarding activities are processed efficiently and accurately. Member issues and service requests are resolved with a high level of satisfaction and within established service standards. Strong compliance with applicable policies, procedures, operational controls, and regulatory requirements is consistently maintained. Risks, losses, and operational errors are minimized through adherence to internal controls and established processes. Digital banking adoption and member engagement objectives are supported and achieved. System enhancements, implementations, and testing activities are completed accurately and efficiently. Product knowledge remains current to effectively support members and employees. Written and verbal communications with members and employees are professional, accurate, and informative. Attendance, scheduling, and productivity expectations are met. Positive working relationships are maintained with members, employees, vendors, and business partners. Support is provided to internal departments as needed to promote consistent and exceptional member experience. QUALIFICATIONS High school diploma or equivalent required. Post-secondary education in business, finance, information technology, or related field preferred. Two years or more of experience in financial services, contact center operations, digital banking, member service, or related experience preferred. Required to hold Certified Credit Union Financial Counselor (CCUFC) or be able to earn designation within 24 months of being in role. Knowledge of digital banking platforms, online account opening systems, mobile banking applications, and related technologies preferred. Strong problem-solving, analytical thinking, and troubleshooting skills. Excellent verbal and written communication skills with the ability to explain technical concepts in a clear and professional manner. Ability to learn, retain, and apply knowledge regarding multiple software applications, operational systems, and digital technologies. Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Ability to work independently and collaboratively within a team environment. Knowledge of privacy, information security, fraud prevention, and regulatory requirements related to digital services preferred. Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values. Member Focus (Internal and External): Builds member confidence, is committed to increasing member satisfaction, assumes responsibility for solving member problems, and delivers exceptional service experiences. Deepening Member Relationships & Financial Wellness: Builds trusted relationships with members by actively engaging in meaningful conversations to understand their financial goals, needs, and challenges. Uses consultative skills to provide personalized guidance and recommend products, services, and solutions that enhance financial well-being, strengthen member loyalty, and support long-term financial success. Dependability: Meets commitments, works independently, accepts accountability, handles change effectively, and consistently demonstrates reliability. Integrity/Ethics: Maintains confidentiality, acts with honesty and professionalism, supports organizational values, and demonstrates accountability in all actions. Job Specific Competencies: Relationship Building Skills: Develops strong working relationships, promotes collaboration, and identifies opportunities to improve member value and engagement. Job Knowledge: Maintains expertise in digital banking products, services, technologies, and operational procedures. Productivity: Effectively prioritizes work, manages multiple responsibilities, and meets established deadlines and performance expectations. Quality: Demonstrates attention to detail, pursues continuous improvement, and ensures accuracy in all work performed. Communication Skills: Clearly communicates information to members and employees with varying levels of technical understanding. Interpersonal Skills: Demonstrates active listening, flexibility, professionalism, and the ability to build trust with members and coworkers. Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is frequently required to sit, communicate, hear, and utilize computer equipment. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee is not substantially exposed to adverse environmental conditions. The noise level in the work environment is typically moderate. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services . click apply for full job details
09/29/2026
Full time
Job Description Job Description BASIC FUNCTION The primary purpose of this position is to assist WEOKIE Federal Credit Union in carrying out our vision. Our vision is to make a difference, one person at a time, by being the best place our employees have ever worked, our members' most trusted financial partner, and a positive force to improve our community. We carry out this vision by "Doing the Right Thing." The Digital Services Specialist supports the delivery, maintenance, and enhancement of the Credit Union's digital member experience. This position serves as a primary resource for digital account opening, digital onboarding, member service, digital banking support and troubleshooting. The Digital Services Specialist assists members and employees with digital banking products and services while ensuring operational excellence, regulatory compliance, and exceptional member experience. The position partners with internal departments to improve digital adoption, streamline processes, and support emerging technologies and AI-driven tools. The Digital Services Specialist will build and strengthen member relationships by educating members on products and services, identify member needs, and offer personalized financial solutions that deliver value and enhance the member experience. MAJOR ACTIVITIES ROLE PURPOSE Support digital account opening processes, onboarding activities, and account maintenance functions while ensuring a seamless member experience. Deepens member relationships through proactive needs discovery, financial education, and consultative service. Connects members with appropriate products and services that support their financial goals, enhance the member experience, and strengthen overall member engagement and retention. Provide support for online banking, mobile banking, digital account opening, and other digital services platforms. Assist members and employees with digital service inquiries, troubleshooting, and resolution of issues through various delivery channels. Research and resolve member concerns related to digital services, account access, authentication issues, system functionality, and operational requests. Process digital service requests accurately while maintaining compliance with credit union policies, procedures, operational controls, and regulatory requirements. Monitor digital service activities and identify opportunities to improve service delivery, member satisfaction, and digital adoption. Assist with testing, implementation, and ongoing support of digital banking enhancements, emerging technologies, and AI-powered solutions. Collaborate with cross-functional teams to optimize digital workflows, improve operational efficiency, and enhance the overall member experience. Ensure appropriate risk mitigation activities and operational controls are followed to protect member information and minimize fraud exposure. Utilize multiple software applications, digital banking systems, operational tools, and reporting resources to support daily responsibilities. Maintain current knowledge of credit union products, services, digital platforms, and industry trends. Other duties as assigned. CRITICAL RESULTS Member relationship growth metrics are consistently achieved. Key operational metrics, service standards, and goals are consistently achieved. Attendance, scheduling, and productivity expectations are met. Members receive timely, accurate, and professional support regarding digital banking products and services. Digital account openings and onboarding activities are processed efficiently and accurately. Member issues and service requests are resolved with a high level of satisfaction and within established service standards. Strong compliance with applicable policies, procedures, operational controls, and regulatory requirements is consistently maintained. Risks, losses, and operational errors are minimized through adherence to internal controls and established processes. Digital banking adoption and member engagement objectives are supported and achieved. System enhancements, implementations, and testing activities are completed accurately and efficiently. Product knowledge remains current to effectively support members and employees. Written and verbal communications with members and employees are professional, accurate, and informative. Attendance, scheduling, and productivity expectations are met. Positive working relationships are maintained with members, employees, vendors, and business partners. Support is provided to internal departments as needed to promote consistent and exceptional member experience. QUALIFICATIONS High school diploma or equivalent required. Post-secondary education in business, finance, information technology, or related field preferred. Two years or more of experience in financial services, contact center operations, digital banking, member service, or related experience preferred. Required to hold Certified Credit Union Financial Counselor (CCUFC) or be able to earn designation within 24 months of being in role. Knowledge of digital banking platforms, online account opening systems, mobile banking applications, and related technologies preferred. Strong problem-solving, analytical thinking, and troubleshooting skills. Excellent verbal and written communication skills with the ability to explain technical concepts in a clear and professional manner. Ability to learn, retain, and apply knowledge regarding multiple software applications, operational systems, and digital technologies. Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Ability to work independently and collaboratively within a team environment. Knowledge of privacy, information security, fraud prevention, and regulatory requirements related to digital services preferred. Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values. Member Focus (Internal and External): Builds member confidence, is committed to increasing member satisfaction, assumes responsibility for solving member problems, and delivers exceptional service experiences. Deepening Member Relationships & Financial Wellness: Builds trusted relationships with members by actively engaging in meaningful conversations to understand their financial goals, needs, and challenges. Uses consultative skills to provide personalized guidance and recommend products, services, and solutions that enhance financial well-being, strengthen member loyalty, and support long-term financial success. Dependability: Meets commitments, works independently, accepts accountability, handles change effectively, and consistently demonstrates reliability. Integrity/Ethics: Maintains confidentiality, acts with honesty and professionalism, supports organizational values, and demonstrates accountability in all actions. Job Specific Competencies: Relationship Building Skills: Develops strong working relationships, promotes collaboration, and identifies opportunities to improve member value and engagement. Job Knowledge: Maintains expertise in digital banking products, services, technologies, and operational procedures. Productivity: Effectively prioritizes work, manages multiple responsibilities, and meets established deadlines and performance expectations. Quality: Demonstrates attention to detail, pursues continuous improvement, and ensures accuracy in all work performed. Communication Skills: Clearly communicates information to members and employees with varying levels of technical understanding. Interpersonal Skills: Demonstrates active listening, flexibility, professionalism, and the ability to build trust with members and coworkers. Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is frequently required to sit, communicate, hear, and utilize computer equipment. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee is not substantially exposed to adverse environmental conditions. The noise level in the work environment is typically moderate. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services . click apply for full job details
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
09/28/2026
Full time
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
Job Description Job Description Position Title: Digital Specialist Currently Held By: Reports to: Digital & Payments Supervisor Location: Onsite to start (Greenfield) with hybrid schedule after initial training period JOB SUMMARY: Completes a variety of detail oriented and auditable daily activities while supporting the bank's mission statement in a close, team-based environment. Core Competencies: •Perform basic customer transactions and inquiries through Cleartouch, CRM, and other systems utilized •Perform basic navigation of all systems utilized •Basic understanding of operational risk and adherence to risk mitigation processes •Basic understanding of fraud detection and prevention strategies •Understand and adhere to all GSB policies •Provide exceptional customer experience to both internal and external customers •Contribute to a positive workplace atmosphere •Expand knowledge and ability to retain information •Perform basic written procedural updates •Professional communication with customers, both internal and external, via all channels (Face to face, Phone, Teams, CRM, and email) DUTIES (ESSENTIAL FUNCTIONS): Perform daily ACH processing, balancing, reporting, exceptions, returns, disputes, reclamations, and specialized ACH transactions Support ATM and debit card operations, including card issuance, maintenance, deposit reviews, and limit increases Monitor electronic transactions for potential fraud and maintain card fraud prevention and transaction-blocking systems Research and process Regulation E and non-Regulation E disputes involving ACH, ATM, debit card, and electronic banking transactions. Administer digital banking services, including online banking, mobile banking, mobile deposit, bill payment, electronic transfers, eStatements, and Zelle Perform daily reconciliation, reporting, exception monitoring, and quality-control reviews across electronic payment channels Process customer and account maintenance requests associated with electronic banking products and services Ensure operational activities comply with applicable regulations, payment network requirements, and established bank policies and procedures Research and resolve complex transaction discrepancies, system exceptions, and customer-impacting electronic banking issues Provide operational guidance and support to branches, internal departments, and customers Maintain accurate records and documentation to support regulatory compliance, audits, risk management, and internal controls Identify processing issues, operational risks, and opportunities to improve efficiencies, controls, and customer experience Act as backup subject matter expert for other various Digital functions Initiate, follow, and complete workflows within CRM and eSign programs Perform backup for various staff within Deposit Operations Perform other similar duties as requested by the Digital & Payments Supervisor, Deposit Operations Manager, or Operations Officer Physical Demands of Position: Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerances, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate levels of noise in a traditional office setting. JOB SKILLS/QUALIFICATIONS/REQUIREMENTS: Accuracy and attention to detail 3-5 years of Teller/Customer Service experience Excellent communication skills-verbal & written Experience using Microsoft Word/Excel/Outlook Basic accounting knowledge Experience with Fiserv applications preferred Relevant GSBU or external training courses on covered topics Ability to identify and mitigate operational risk Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class. Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
09/26/2026
Full time
Job Description Job Description Position Title: Digital Specialist Currently Held By: Reports to: Digital & Payments Supervisor Location: Onsite to start (Greenfield) with hybrid schedule after initial training period JOB SUMMARY: Completes a variety of detail oriented and auditable daily activities while supporting the bank's mission statement in a close, team-based environment. Core Competencies: •Perform basic customer transactions and inquiries through Cleartouch, CRM, and other systems utilized •Perform basic navigation of all systems utilized •Basic understanding of operational risk and adherence to risk mitigation processes •Basic understanding of fraud detection and prevention strategies •Understand and adhere to all GSB policies •Provide exceptional customer experience to both internal and external customers •Contribute to a positive workplace atmosphere •Expand knowledge and ability to retain information •Perform basic written procedural updates •Professional communication with customers, both internal and external, via all channels (Face to face, Phone, Teams, CRM, and email) DUTIES (ESSENTIAL FUNCTIONS): Perform daily ACH processing, balancing, reporting, exceptions, returns, disputes, reclamations, and specialized ACH transactions Support ATM and debit card operations, including card issuance, maintenance, deposit reviews, and limit increases Monitor electronic transactions for potential fraud and maintain card fraud prevention and transaction-blocking systems Research and process Regulation E and non-Regulation E disputes involving ACH, ATM, debit card, and electronic banking transactions. Administer digital banking services, including online banking, mobile banking, mobile deposit, bill payment, electronic transfers, eStatements, and Zelle Perform daily reconciliation, reporting, exception monitoring, and quality-control reviews across electronic payment channels Process customer and account maintenance requests associated with electronic banking products and services Ensure operational activities comply with applicable regulations, payment network requirements, and established bank policies and procedures Research and resolve complex transaction discrepancies, system exceptions, and customer-impacting electronic banking issues Provide operational guidance and support to branches, internal departments, and customers Maintain accurate records and documentation to support regulatory compliance, audits, risk management, and internal controls Identify processing issues, operational risks, and opportunities to improve efficiencies, controls, and customer experience Act as backup subject matter expert for other various Digital functions Initiate, follow, and complete workflows within CRM and eSign programs Perform backup for various staff within Deposit Operations Perform other similar duties as requested by the Digital & Payments Supervisor, Deposit Operations Manager, or Operations Officer Physical Demands of Position: Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerances, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate levels of noise in a traditional office setting. JOB SKILLS/QUALIFICATIONS/REQUIREMENTS: Accuracy and attention to detail 3-5 years of Teller/Customer Service experience Excellent communication skills-verbal & written Experience using Microsoft Word/Excel/Outlook Basic accounting knowledge Experience with Fiserv applications preferred Relevant GSBU or external training courses on covered topics Ability to identify and mitigate operational risk Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class. Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.
09/07/2026
Full time
Job Description Job Description The Information Management Specialist is responsible for the development, implementation, administration, and continuous improvement of the organization's Information Management System (IMS). This position is tasked to establish an effective information management framework that ensures organizational information is managed securely, efficiently, and in compliance with applicable legal, regulatory, and business requirements. The support staff will design, implement, and maintain the organization's Information Management Plan (IMP), integrating governance, records management, information security, data quality, compliance, and technology into a comprehensive management system that supports organizational objectives. The Information Management Specialist is responsible for implementing and maintaining the following core components of the Information Management Plan under the guidance of the SSC lead and the Federal sponsor within the Standards and Records work center: Information Management Strategy Develop and maintain the organization's Information Management Plan. Define the scope, objectives, and strategic direction for information management. Ensure the Information Management Plan aligns with organizational goals and operational requirements. Information Governance Establish and maintain an Information Governance Framework. Develop policies, standards, procedures, and governance structures. Define roles, responsibilities, and accountability for information management across the organization. Information Lifecycle Management Design and implement processes governing the creation, storage, access, maintenance, archiving, retention, and disposal of information. Ensure lifecycle management practices comply with legal, regulatory, and operational requirements. Data Classification and Information Architecture Develop and maintain information classification standards. Establish metadata, categorization, and tagging methodologies. Ensure information is organized according to sensitivity, business value, and legal obligations. Information Security and Privacy Collaborate with security and privacy stakeholders to ensure appropriate safeguards protect organizational information. Implement controls that support confidentiality, integrity, availability, and privacy compliance. Support compliance with applicable privacy legislation and organizational security policies. Data Quality Management Develop processes to improve and maintain data accuracy, completeness, consistency, reliability, and timeliness. Monitor data quality metrics and recommend corrective actions where required. Information Systems Management Identify and support the implementation of systems, applications, and technologies that facilitate effective information management. Ensure information systems support governance, security, records management, and operational requirements. Recommend system enhancements and process improvements. Records Management Develop and administer the organization's records management program. Establish retention schedules and disposition procedures. Ensure records are maintained, preserved, and disposed of in accordance with legal and business requirements. Compliance and Regulatory Management Monitor applicable legislation, regulations, standards, and industry best practices. Ensure organizational information management practices remain compliant. Coordinate audits and support compliance reporting activities. Training and Organizational Awareness Develop and deliver education and awareness programs relating to information management. Promote organizational understanding of policies, procedures, and employee responsibilities. Provide guidance and support to business units implementing information management practices. Monitoring, Reporting, and Continuous Improvement Monitor the effectiveness of the Information Management System. Conduct regular reviews and assessments of policies, procedures, and controls. Develop performance measures and recommend improvements to strengthen the Information Management Program. Documentation and Standards Develop and maintain documentation supporting the Information Management System, including standards, procedures, templates, and a comprehensive glossary of information management terminology. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. LOCATION: This position is full-time on site Buena Vista NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer-paid employee Medical, Dental and Vision Care. Low-Cost Family Health Care offered. Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer. Company Description With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include national security, intelligence, IT/cybersecurity, facility management and engineering, CBRNE defense and nuclear security, emergency response training/management, and mission and program support. MELE Associates, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. MELE Associates, Inc. is an E-Verify employer.