Job Description Job Description Role Overview We are looking for a Hardware Lab Technician to own the physical side of a large-scale robot data collection operation. You'll keep the fleet running, build what's next, and be the person the lab calls when something stops working. This is a hands-on role across research and low-volume production where embodiments, grippers, and camera rigs change fast-and the hardware has to keep up. Day-to-day teleoperation is handled by a dedicated operator team you support; you maintain what they run on and help ensure data quality through reliable, well-calibrated hardware. Project Details Location: 100% Onsite (Santa Clara, CA, US) Employment: Full-time W-2 Shifts: Monday-Friday, 7AM - 3:30PM or 9AM - 5:30PM Start Date: ASAP Contract Duration: 12-month contract with possibility of extension Rate: $40 per /hour What You'll Do Build, wire, and bring up data collection stations - robot arms, multi-camera rigs, workstations, teleoperation hardware, and cable management that survives daily operator use. Keep the fleet running: daily checks, preventive maintenance, calibration routines, and diagnosing faults on arms, hands, and sensors. Swap and integrate end-effectors and grippers, dexterous hands, force/torque and tactile sensors, and RGB-D cameras. Run calibration and firmware procedures across the fleet, and catch drift before it reaches the data. Assemble and iterate prototype hardware coming out of our mechanical and electrical engineers - printed parts, off-the-shelf components, vendor-fabricated parts, and custom harnesses. Soldering, crimping, connectorization, harness building, and PCB rework support at the bench. Own the lab's physical state: spares and consumables inventory, parts kitting, bench and tool organization, and shipping, returns, and RMAs with vendors. Support teleoperators on hardware issues during live collection - triage fast, fix or escalate, and get the station back up. Document what you do. Build sheets, maintenance logs, calibration records, and hardware SOPs the next technician can follow. Help bring up new embodiments and new stations alongside engineers and researchers. What we need to see 3+ years hands-on technician experience in a lab, prototyping, or low-volume build environment - robotics, medical devices, aerospace, semiconductor equipment, or similar. AS in a technical field, a relevant trade or technical certificate, or equivalent hands-on experience. Mechanical assembly fundamentals: fasteners and torque, bearings, belts, linkages, and the ability to read CAD and mechanical drawings (Onshape, SolidWorks, or similar). Electrical hands: soldering including basic SMD rework, crimping and connectorization, harness building, and confident use of a multimeter and oscilloscope. Comfortable in Linux at the command line - SSH into a workstation, run a calibration script, read a log, and tell us what it said. Experience with motors, encoders, and sensor integration, and an understanding of what a bad ground or a marginal cable does to a data stream. Methodical and self-documenting. An undocumented fix is a future outage. Comfortable with ambiguity and frequent change, and able to prioritize when more than one lab needs you at the same time. Able to work on-site in Santa Clara, with flexibility on shift coverage as the labs run extended hours. Ways to stand out from the crowd Humanoid or bimanual platforms (Unitree, Fourier, ALOHA/ARX-class rigs) and dexterous hands. Maintenance and calibration on collaborative or industrial arms - UR, Franka, xArm, ARX, or equivalent. Multi-camera rig build and calibration; RealSense, ZED, or Orbbec-class depth cameras. Running and maintaining FDM or SLA printers, and designing your own simple fixtures and adapters. Light scripting in Python or bash to automate a repetitive bench or calibration task. Experience in a high-throughput lab or production line where uptime or yield was a number someone tracked. Vendor-facing experience: RMAs, lead times, and spares planning.
10/24/2026
Full time
Job Description Job Description Role Overview We are looking for a Hardware Lab Technician to own the physical side of a large-scale robot data collection operation. You'll keep the fleet running, build what's next, and be the person the lab calls when something stops working. This is a hands-on role across research and low-volume production where embodiments, grippers, and camera rigs change fast-and the hardware has to keep up. Day-to-day teleoperation is handled by a dedicated operator team you support; you maintain what they run on and help ensure data quality through reliable, well-calibrated hardware. Project Details Location: 100% Onsite (Santa Clara, CA, US) Employment: Full-time W-2 Shifts: Monday-Friday, 7AM - 3:30PM or 9AM - 5:30PM Start Date: ASAP Contract Duration: 12-month contract with possibility of extension Rate: $40 per /hour What You'll Do Build, wire, and bring up data collection stations - robot arms, multi-camera rigs, workstations, teleoperation hardware, and cable management that survives daily operator use. Keep the fleet running: daily checks, preventive maintenance, calibration routines, and diagnosing faults on arms, hands, and sensors. Swap and integrate end-effectors and grippers, dexterous hands, force/torque and tactile sensors, and RGB-D cameras. Run calibration and firmware procedures across the fleet, and catch drift before it reaches the data. Assemble and iterate prototype hardware coming out of our mechanical and electrical engineers - printed parts, off-the-shelf components, vendor-fabricated parts, and custom harnesses. Soldering, crimping, connectorization, harness building, and PCB rework support at the bench. Own the lab's physical state: spares and consumables inventory, parts kitting, bench and tool organization, and shipping, returns, and RMAs with vendors. Support teleoperators on hardware issues during live collection - triage fast, fix or escalate, and get the station back up. Document what you do. Build sheets, maintenance logs, calibration records, and hardware SOPs the next technician can follow. Help bring up new embodiments and new stations alongside engineers and researchers. What we need to see 3+ years hands-on technician experience in a lab, prototyping, or low-volume build environment - robotics, medical devices, aerospace, semiconductor equipment, or similar. AS in a technical field, a relevant trade or technical certificate, or equivalent hands-on experience. Mechanical assembly fundamentals: fasteners and torque, bearings, belts, linkages, and the ability to read CAD and mechanical drawings (Onshape, SolidWorks, or similar). Electrical hands: soldering including basic SMD rework, crimping and connectorization, harness building, and confident use of a multimeter and oscilloscope. Comfortable in Linux at the command line - SSH into a workstation, run a calibration script, read a log, and tell us what it said. Experience with motors, encoders, and sensor integration, and an understanding of what a bad ground or a marginal cable does to a data stream. Methodical and self-documenting. An undocumented fix is a future outage. Comfortable with ambiguity and frequent change, and able to prioritize when more than one lab needs you at the same time. Able to work on-site in Santa Clara, with flexibility on shift coverage as the labs run extended hours. Ways to stand out from the crowd Humanoid or bimanual platforms (Unitree, Fourier, ALOHA/ARX-class rigs) and dexterous hands. Maintenance and calibration on collaborative or industrial arms - UR, Franka, xArm, ARX, or equivalent. Multi-camera rig build and calibration; RealSense, ZED, or Orbbec-class depth cameras. Running and maintaining FDM or SLA printers, and designing your own simple fixtures and adapters. Light scripting in Python or bash to automate a repetitive bench or calibration task. Experience in a high-throughput lab or production line where uptime or yield was a number someone tracked. Vendor-facing experience: RMAs, lead times, and spares planning.
Job Description Job Description Job Title: Patient Records Technician Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services agencies. Under the supervision of the Vistant Program Manager, the Patient Records Technician will be responsible for supporting the mission of the DHA JPC Contract and proper compliance with the performance work standards. The Patient Records Technician will perform services under the JPC contract and will be controlled, directed, and supervised at all times by Vistant. The Patient Records Technician will perform their duties independent of, and without the supervision of, any Government official. Essential Job Responsibilities Ensures timely and accurate accessioning into the Joint Pathology Information Management System (JPIMS) of all cases received from contributors worldwide as they are received from the Case Triage Area. Assigns the case to one of the pathology subspecialties based on the preliminary diagnostic information submitted by the contributor and Institute policies. Responsible for ensuring that the workload is balanced adequately between these various tasks to attain optimal case turnaround time. Marks the materials with the JPC accession number and forwards to the departments and forwards completed cases to correct pathology department and update electronic systems to reflect case transfer to department. Reviews accessioned cases and materials for accuracy and completeness; forwards them to the assigned pathology departments, ensuring the transfers are appropriately logged into the computer system for tracking purposes. Acknowledges receipt of microscopic glass slides, paraffin blocks, and formalin-fixed tissues in computer tracking system by JPC accession number, ensuring accuracy. Sorts and files materials received and acknowledged in computer system by JPC accession number. Pulls materials from files upon authorized request, enters transfer of all materials in computer tracking system, and forwards to requester. Loads and unloads shipments of materials as they are received or shipped. Processes bulk shipments received for accessioning. Assists in performance of periodic audits of the repository files to identify lost or misplaced materials. Maintains cleanliness of all work area equipment and grossing/packaging workstations. Assists professional staff as required in processing or locating required materials. Assists in other areas of the department as needed to process case materials in a timely and accurate manner. Transports patient material both active and inactive between operational locations. Ensures that, once all material has been accurately acknowledged as being received into JPIMS, the material is then filed in the repository in chronological order based on the JPC accession number. Ensures microscopic slides are filed in a combination of traditional slide cabinets, high-density horizontal carousels, some of which are serviced by robotic retrievers, and vertical lift modules. Ensures paraffin blocks and formaldehyde-fixed tissue are filed in a combination of traditional stationary shelving and high-density moveable aisle shelving. As material from newly accessioned cases is forwarded to the repository, ensures new storage containers will be identified, marked, labeled, and prepared for use. Fabricates storage containers for the paraffin blocks and formaldehyde-fixed tissue from pre-cut, flat storage boxes. Experience Patient Records Experts must have a knowledge of and experience in medical records processing, screening, and filing procedures, working knowledge of anatomy, physiology, and medical terminology is required, good oral/written communication skills and the ability to pay attention to detail in order to perform detailed quality assurance review of personal work and the work of others. Possess at least 3-5 years of experience in medical warehouse management, particularly in regards to biologic specimens; Must have extensive experience in working with electronic databases and electronic materials retrieval systems, to include bar code, digital imaging, and electronic inventory systems. Education High School Graduate or Completion of GED. Some college, such as an Associate or Bachelor's degree in Logistics or Management preferred. Required Skills Patient Records Specialists must be able to climb ladders and lift, shift, and move heavy items. Must be able to work with formalin-fixed human and animal tissues. Must demonstrate the ability to be customer-oriented. Some warehousing experience to include the processing of incoming materials for storage and pulling materials from inventory and also some basic computer database entry experience in a Windows-based environment and the use of bar code equipment is highly desired. Some customer service experience is also desirable. Must be proficient in the use of computer databases to include Microsoft Office products. Ability to thrive in a fast paced and changing growth environment. Customer Service driven towards all external and internal customers. Unwavering professional integrity and the ability to maintain confidentiality of sensitive company/employee information. Security Clearance Requirements as required by contract Place of Performance Joint Pathology Center in Silver Spring, MD Travel Requirements Limited to no travel required Salary Range $19.00 to $22.00 an hour Legal Disclaimers Applicants selected may be subject to a background investigation and must meet suitability requirements for eligibility. Vistant participates in E-Verify. Vistant requires eligibility to work with the federal government as an employment requirement. Applicants may be subject to SAM.GOV exclusion checks as part of the evaluation process. Vistant provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status. Vistant is an EEO employer -M/F/Vets/Disabled Telework/Remote Work policies are contingent upon client needs and staffing requirements and are subject to change. Applicants with disabilities may contact the Human Capital Team via telephone, e-mail, and other means to request and arrange accommodation. If you need aid to accommodate a disability, you may request accommodation at any time. Please contact the Human Capital Team at or . Powered by JazzHR PVE88bp02V
10/23/2026
Full time
Job Description Job Description Job Title: Patient Records Technician Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services agencies. Under the supervision of the Vistant Program Manager, the Patient Records Technician will be responsible for supporting the mission of the DHA JPC Contract and proper compliance with the performance work standards. The Patient Records Technician will perform services under the JPC contract and will be controlled, directed, and supervised at all times by Vistant. The Patient Records Technician will perform their duties independent of, and without the supervision of, any Government official. Essential Job Responsibilities Ensures timely and accurate accessioning into the Joint Pathology Information Management System (JPIMS) of all cases received from contributors worldwide as they are received from the Case Triage Area. Assigns the case to one of the pathology subspecialties based on the preliminary diagnostic information submitted by the contributor and Institute policies. Responsible for ensuring that the workload is balanced adequately between these various tasks to attain optimal case turnaround time. Marks the materials with the JPC accession number and forwards to the departments and forwards completed cases to correct pathology department and update electronic systems to reflect case transfer to department. Reviews accessioned cases and materials for accuracy and completeness; forwards them to the assigned pathology departments, ensuring the transfers are appropriately logged into the computer system for tracking purposes. Acknowledges receipt of microscopic glass slides, paraffin blocks, and formalin-fixed tissues in computer tracking system by JPC accession number, ensuring accuracy. Sorts and files materials received and acknowledged in computer system by JPC accession number. Pulls materials from files upon authorized request, enters transfer of all materials in computer tracking system, and forwards to requester. Loads and unloads shipments of materials as they are received or shipped. Processes bulk shipments received for accessioning. Assists in performance of periodic audits of the repository files to identify lost or misplaced materials. Maintains cleanliness of all work area equipment and grossing/packaging workstations. Assists professional staff as required in processing or locating required materials. Assists in other areas of the department as needed to process case materials in a timely and accurate manner. Transports patient material both active and inactive between operational locations. Ensures that, once all material has been accurately acknowledged as being received into JPIMS, the material is then filed in the repository in chronological order based on the JPC accession number. Ensures microscopic slides are filed in a combination of traditional slide cabinets, high-density horizontal carousels, some of which are serviced by robotic retrievers, and vertical lift modules. Ensures paraffin blocks and formaldehyde-fixed tissue are filed in a combination of traditional stationary shelving and high-density moveable aisle shelving. As material from newly accessioned cases is forwarded to the repository, ensures new storage containers will be identified, marked, labeled, and prepared for use. Fabricates storage containers for the paraffin blocks and formaldehyde-fixed tissue from pre-cut, flat storage boxes. Experience Patient Records Experts must have a knowledge of and experience in medical records processing, screening, and filing procedures, working knowledge of anatomy, physiology, and medical terminology is required, good oral/written communication skills and the ability to pay attention to detail in order to perform detailed quality assurance review of personal work and the work of others. Possess at least 3-5 years of experience in medical warehouse management, particularly in regards to biologic specimens; Must have extensive experience in working with electronic databases and electronic materials retrieval systems, to include bar code, digital imaging, and electronic inventory systems. Education High School Graduate or Completion of GED. Some college, such as an Associate or Bachelor's degree in Logistics or Management preferred. Required Skills Patient Records Specialists must be able to climb ladders and lift, shift, and move heavy items. Must be able to work with formalin-fixed human and animal tissues. Must demonstrate the ability to be customer-oriented. Some warehousing experience to include the processing of incoming materials for storage and pulling materials from inventory and also some basic computer database entry experience in a Windows-based environment and the use of bar code equipment is highly desired. Some customer service experience is also desirable. Must be proficient in the use of computer databases to include Microsoft Office products. Ability to thrive in a fast paced and changing growth environment. Customer Service driven towards all external and internal customers. Unwavering professional integrity and the ability to maintain confidentiality of sensitive company/employee information. Security Clearance Requirements as required by contract Place of Performance Joint Pathology Center in Silver Spring, MD Travel Requirements Limited to no travel required Salary Range $19.00 to $22.00 an hour Legal Disclaimers Applicants selected may be subject to a background investigation and must meet suitability requirements for eligibility. Vistant participates in E-Verify. Vistant requires eligibility to work with the federal government as an employment requirement. Applicants may be subject to SAM.GOV exclusion checks as part of the evaluation process. Vistant provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status. Vistant is an EEO employer -M/F/Vets/Disabled Telework/Remote Work policies are contingent upon client needs and staffing requirements and are subject to change. Applicants with disabilities may contact the Human Capital Team via telephone, e-mail, and other means to request and arrange accommodation. If you need aid to accommodate a disability, you may request accommodation at any time. Please contact the Human Capital Team at or . Powered by JazzHR PVE88bp02V
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
10/20/2026
Full time
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
Job Description Job Description About the Role As an Embedded Security Systems Technician, you will be a full-time, on-site technical resource responsible for maintaining, supporting, and optimizing electronic security systems across a portfolio of corporate campuses and executive facilities throughout the San Francisco Bay Area. You will work as an extension of the client's Security and Facilities teams, providing day-to-day technical support and ensuring that all security systems remain operational, reliable, and aligned with the client's security objectives. You will perform preventive maintenance, troubleshoot complex system issues, coordinate with internal stakeholders and outside vendors, support system upgrades, and install new security technology as required. This role requires strong technical knowledge, proactive communication, exceptional customer service, and the ability to operate professionally and discreetly in a dynamic, high-profile client environment. Who Will Love This Job A problem solver who enjoys diagnosing complex technical issues and finding the right solution. Proactive and dependable, taking ownership of system performance and client needs. Organized and able to manage multiple service requests, projects, and priorities. A strong communicator who can explain technical issues to both technical and non-technical stakeholders. Client-focused and committed to providing a responsive, high-quality service experience. Comfortable working independently while collaborating with Security, Facilities, IT, Property Management, and outside vendors. Detail-oriented and committed to maintaining accurate documentation and high installation standards. Professional and discreet when working within executive facilities and sensitive environments. Key Responsibilities Serve as the primary on-site technical resource for the client's electronic security systems. Maintain, support, troubleshoot, and optimize systems across multiple corporate and executive facilities. Perform preventive maintenance, system health checks, inspections, and testing. Diagnose and resolve issues involving system hardware, software, programming, power, wiring, networks, and databases. Respond to service requests and system incidents in a timely and professional manner. Identify recurring issues and recommend long-term corrective actions and system improvements. Install, configure, test, and commission new security devices and system components. Support system upgrades, expansions, technology refreshes, and special projects. Coordinate service activities with the client's Security, Facilities, IT, Property Management, Estate Management, and Security Operations teams. Coordinate with manufacturers, subcontractors, service providers, and other vendors when required. Communicate service priorities, system status, technical findings, and corrective actions to client stakeholders. Maintain accurate service tickets, inspection reports, configuration records, and system documentation. Read and interpret drawings, schematics, manuals, wiring diagrams, and technical documentation. Maintain organized inventories of equipment, tools, replacement parts, and system documentation. Follow all client security procedures, safety requirements, manufacturer standards, and applicable codes. Provide technical guidance and basic system training to client personnel when required. Travel between client facilities throughout the San Francisco Bay Area. Systems Supported Access Control and Alarm Monitoring Lenel OnGuard Mercury controllers and input/output modules LifeSafety Power and Altronix power supplies HID and BlueDiamond card readers Door contacts, window contacts, and request-to-exit devices Electrified mortise locksets Electromagnetic locks Electrified hinges and transfer hardware Relays, inputs, outputs, gates, elevators, and other low-voltage control systems Video Surveillance and Analytics Salient CompleteView Axis network cameras License plate recognition, thermal, and color cameras Axis Object Analytics IronYun video analytics PoE extenders and related network equipment Intrusion Detection Bosch intrusion and burglar alarm systems Bosch modules, control panels, and keypads Inovonics wireless sensors Wireless duress buttons Wireless door contacts Perimeter Protection RBtec in-ground seismic sensor systems SpotterRF radar systems Axis network speaker systems Visitor Management Envoy Turnstiles Optical turnstile pedestals Integrated card readers Access control and alarm integrations Art Monitoring Fortecho art and asset monitoring systems Security Command Centers Crestron video wall processors Display monitors and video walls Winsted command center consoles PC workstations HDMI cabling, extenders, keyboards, mice, and related equipment Digital clock systems Intercom and Emergency Communications 2N intercom systems Intercom systems with gate-control integration Emergency call stations Requirements Associate degree in electronics, information technology, electrical systems, or a related field, or equivalent professional experience. Relevant California licenses or certifications, including applicable BSIS requirements. Experience installing, maintaining, and troubleshooting enterprise electronic security systems. Experience with access control, video surveillance, intrusion detection, intercom, perimeter protection, and low-voltage systems. Experience with Lenel OnGuard, Mercury hardware, Salient CompleteView, Axis cameras, or similar enterprise security platforms. Strong understanding of low-voltage logic and control systems, including relays, inputs, outputs, doors, gates, elevators, and locking hardware. Knowledge of electrical and electronic systems, including wiring, circuitry, terminations, testing, and soldering. Familiarity with IP networking, IP addressing, PoE, switches, VLANs, and security-system communication protocols. Experience troubleshooting hardware, software, programming, database, and network-related issues. Ability to configure access levels, access groups, schedules, alarms, permissions, and other system programming. Strong diagnostic, analytical, and problem-solving skills. Ability to read and interpret drawings, schematics, manuals, wiring diagrams, and technical documentation. Ability to document corrective actions and clearly communicate technical information. Strong written and verbal communication skills. Strong customer service and interpersonal skills. Ability to work independently, manage multiple priorities, and escalate issues appropriately. Ability to maintain professionalism and discretion in executive and high-security environments. Valid driver's license and ability to travel throughout the San Francisco Bay Area. Preferred Qualifications Experience supporting corporate campuses, executive facilities, estates, or other high-profile environments. Experience managing small security installation, upgrade, or technology-refresh projects. Manufacturer certifications related to LenelS2, Salient, Axis, Bosch, Mercury, or other supported technologies. Experience working directly with Security, Facilities, IT, Property Management, and executive stakeholders. Familiarity with local and national codes related to electronic security, electrified locking hardware, life safety, accessibility, and emergency egress. Physical Requirements Ability to lift and carry tools, equipment, ladders, and materials. Ability to climb ladders and work above ceilings. Ability to bend, kneel, reach, stand, and walk for extended periods. Ability to work in confined, restricted, or equipment-room environments. Ability to perform hands-on installation, maintenance, and troubleshooting work. Ability to respond to urgent system issues outside of normal business hours when required. Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Mileage reimbursement or company vehicle
10/20/2026
Full time
Job Description Job Description About the Role As an Embedded Security Systems Technician, you will be a full-time, on-site technical resource responsible for maintaining, supporting, and optimizing electronic security systems across a portfolio of corporate campuses and executive facilities throughout the San Francisco Bay Area. You will work as an extension of the client's Security and Facilities teams, providing day-to-day technical support and ensuring that all security systems remain operational, reliable, and aligned with the client's security objectives. You will perform preventive maintenance, troubleshoot complex system issues, coordinate with internal stakeholders and outside vendors, support system upgrades, and install new security technology as required. This role requires strong technical knowledge, proactive communication, exceptional customer service, and the ability to operate professionally and discreetly in a dynamic, high-profile client environment. Who Will Love This Job A problem solver who enjoys diagnosing complex technical issues and finding the right solution. Proactive and dependable, taking ownership of system performance and client needs. Organized and able to manage multiple service requests, projects, and priorities. A strong communicator who can explain technical issues to both technical and non-technical stakeholders. Client-focused and committed to providing a responsive, high-quality service experience. Comfortable working independently while collaborating with Security, Facilities, IT, Property Management, and outside vendors. Detail-oriented and committed to maintaining accurate documentation and high installation standards. Professional and discreet when working within executive facilities and sensitive environments. Key Responsibilities Serve as the primary on-site technical resource for the client's electronic security systems. Maintain, support, troubleshoot, and optimize systems across multiple corporate and executive facilities. Perform preventive maintenance, system health checks, inspections, and testing. Diagnose and resolve issues involving system hardware, software, programming, power, wiring, networks, and databases. Respond to service requests and system incidents in a timely and professional manner. Identify recurring issues and recommend long-term corrective actions and system improvements. Install, configure, test, and commission new security devices and system components. Support system upgrades, expansions, technology refreshes, and special projects. Coordinate service activities with the client's Security, Facilities, IT, Property Management, Estate Management, and Security Operations teams. Coordinate with manufacturers, subcontractors, service providers, and other vendors when required. Communicate service priorities, system status, technical findings, and corrective actions to client stakeholders. Maintain accurate service tickets, inspection reports, configuration records, and system documentation. Read and interpret drawings, schematics, manuals, wiring diagrams, and technical documentation. Maintain organized inventories of equipment, tools, replacement parts, and system documentation. Follow all client security procedures, safety requirements, manufacturer standards, and applicable codes. Provide technical guidance and basic system training to client personnel when required. Travel between client facilities throughout the San Francisco Bay Area. Systems Supported Access Control and Alarm Monitoring Lenel OnGuard Mercury controllers and input/output modules LifeSafety Power and Altronix power supplies HID and BlueDiamond card readers Door contacts, window contacts, and request-to-exit devices Electrified mortise locksets Electromagnetic locks Electrified hinges and transfer hardware Relays, inputs, outputs, gates, elevators, and other low-voltage control systems Video Surveillance and Analytics Salient CompleteView Axis network cameras License plate recognition, thermal, and color cameras Axis Object Analytics IronYun video analytics PoE extenders and related network equipment Intrusion Detection Bosch intrusion and burglar alarm systems Bosch modules, control panels, and keypads Inovonics wireless sensors Wireless duress buttons Wireless door contacts Perimeter Protection RBtec in-ground seismic sensor systems SpotterRF radar systems Axis network speaker systems Visitor Management Envoy Turnstiles Optical turnstile pedestals Integrated card readers Access control and alarm integrations Art Monitoring Fortecho art and asset monitoring systems Security Command Centers Crestron video wall processors Display monitors and video walls Winsted command center consoles PC workstations HDMI cabling, extenders, keyboards, mice, and related equipment Digital clock systems Intercom and Emergency Communications 2N intercom systems Intercom systems with gate-control integration Emergency call stations Requirements Associate degree in electronics, information technology, electrical systems, or a related field, or equivalent professional experience. Relevant California licenses or certifications, including applicable BSIS requirements. Experience installing, maintaining, and troubleshooting enterprise electronic security systems. Experience with access control, video surveillance, intrusion detection, intercom, perimeter protection, and low-voltage systems. Experience with Lenel OnGuard, Mercury hardware, Salient CompleteView, Axis cameras, or similar enterprise security platforms. Strong understanding of low-voltage logic and control systems, including relays, inputs, outputs, doors, gates, elevators, and locking hardware. Knowledge of electrical and electronic systems, including wiring, circuitry, terminations, testing, and soldering. Familiarity with IP networking, IP addressing, PoE, switches, VLANs, and security-system communication protocols. Experience troubleshooting hardware, software, programming, database, and network-related issues. Ability to configure access levels, access groups, schedules, alarms, permissions, and other system programming. Strong diagnostic, analytical, and problem-solving skills. Ability to read and interpret drawings, schematics, manuals, wiring diagrams, and technical documentation. Ability to document corrective actions and clearly communicate technical information. Strong written and verbal communication skills. Strong customer service and interpersonal skills. Ability to work independently, manage multiple priorities, and escalate issues appropriately. Ability to maintain professionalism and discretion in executive and high-security environments. Valid driver's license and ability to travel throughout the San Francisco Bay Area. Preferred Qualifications Experience supporting corporate campuses, executive facilities, estates, or other high-profile environments. Experience managing small security installation, upgrade, or technology-refresh projects. Manufacturer certifications related to LenelS2, Salient, Axis, Bosch, Mercury, or other supported technologies. Experience working directly with Security, Facilities, IT, Property Management, and executive stakeholders. Familiarity with local and national codes related to electronic security, electrified locking hardware, life safety, accessibility, and emergency egress. Physical Requirements Ability to lift and carry tools, equipment, ladders, and materials. Ability to climb ladders and work above ceilings. Ability to bend, kneel, reach, stand, and walk for extended periods. Ability to work in confined, restricted, or equipment-room environments. Ability to perform hands-on installation, maintenance, and troubleshooting work. Ability to respond to urgent system issues outside of normal business hours when required. Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Mileage reimbursement or company vehicle
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
10/20/2026
Full time
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
Job Description Job Description IT Systems Technician Company: N8Tech Location: 201 E. College Blvd., Roswell, NM 88201 Job Type: Full-Time About N8Tech N8Tech is a growing Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, networking, and cloud solutions to businesses across Southeast New Mexico. Our team supports organizations by designing, implementing, and maintaining secure and reliable technology environments. We are seeking an experienced IT Systems Technician who can independently manage technical issues, deploy infrastructure solutions, and support business clients in a fast-paced MSP environment. Position Overview The IT Systems Technician is responsible for advanced troubleshooting, network management, and infrastructure deployments across multiple client environments. This role requires strong experience with business networks, Microsoft 365, servers, cybersecurity tools, and managed IT platforms. The ideal candidate is comfortable working independently, solving complex technical problems, and communicating directly with clients. Key Responsibilities • Troubleshoot and resolve complex workstation, server, and network issues • Configure and maintain routers, firewalls, switches, and VPN connections • Deploy and support Microsoft 365 environments and cloud services • Implement backup, disaster recovery, and cybersecurity solutions • Monitor and manage client systems using RMM and alerting platforms • Perform system upgrades, migrations, and infrastructure improvements • Document systems, procedures, and technical resolutions • Provide technical guidance to junior technicians when needed • Maintain strong client relationships through professional communication Required Skills & Experience • 3-5+ years experience in IT support or managed services • Strong knowledge of Windows operating systems and business networks • Experience with Microsoft 365 administration • Solid understanding of networking concepts (DNS, DHCP, VPNs, VLANs, firewalls) • Experience troubleshooting servers, workstations, and network infrastructure • Ability to diagnose and resolve issues independently Preferred Experience • Experience working in an MSP environment • Familiarity with RMM platforms and endpoint security tools • Experience with backup and disaster recovery solutions • Experience with virtualization platforms (Hyper-V, VMware, etc.) Preferred Certifications • CompTIA Network+ • CompTIA Security+ • Microsoft certifications • Other relevant technical certifications Compensation Competitive compensation based on experience, skills, and certifications. Benefits • Competitive salary and advancement opportunities • Paid Time Off (PTO) • Insurance benefits • Training and certification support • Opportunity to work with modern IT infrastructure and cloud technologies
10/19/2026
Full time
Job Description Job Description IT Systems Technician Company: N8Tech Location: 201 E. College Blvd., Roswell, NM 88201 Job Type: Full-Time About N8Tech N8Tech is a growing Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, networking, and cloud solutions to businesses across Southeast New Mexico. Our team supports organizations by designing, implementing, and maintaining secure and reliable technology environments. We are seeking an experienced IT Systems Technician who can independently manage technical issues, deploy infrastructure solutions, and support business clients in a fast-paced MSP environment. Position Overview The IT Systems Technician is responsible for advanced troubleshooting, network management, and infrastructure deployments across multiple client environments. This role requires strong experience with business networks, Microsoft 365, servers, cybersecurity tools, and managed IT platforms. The ideal candidate is comfortable working independently, solving complex technical problems, and communicating directly with clients. Key Responsibilities • Troubleshoot and resolve complex workstation, server, and network issues • Configure and maintain routers, firewalls, switches, and VPN connections • Deploy and support Microsoft 365 environments and cloud services • Implement backup, disaster recovery, and cybersecurity solutions • Monitor and manage client systems using RMM and alerting platforms • Perform system upgrades, migrations, and infrastructure improvements • Document systems, procedures, and technical resolutions • Provide technical guidance to junior technicians when needed • Maintain strong client relationships through professional communication Required Skills & Experience • 3-5+ years experience in IT support or managed services • Strong knowledge of Windows operating systems and business networks • Experience with Microsoft 365 administration • Solid understanding of networking concepts (DNS, DHCP, VPNs, VLANs, firewalls) • Experience troubleshooting servers, workstations, and network infrastructure • Ability to diagnose and resolve issues independently Preferred Experience • Experience working in an MSP environment • Familiarity with RMM platforms and endpoint security tools • Experience with backup and disaster recovery solutions • Experience with virtualization platforms (Hyper-V, VMware, etc.) Preferred Certifications • CompTIA Network+ • CompTIA Security+ • Microsoft certifications • Other relevant technical certifications Compensation Competitive compensation based on experience, skills, and certifications. Benefits • Competitive salary and advancement opportunities • Paid Time Off (PTO) • Insurance benefits • Training and certification support • Opportunity to work with modern IT infrastructure and cloud technologies
Job Description Job Description IT Systems Technician Company: N8Tech Location: 201 E. College Blvd., Roswell, NM 88201 Job Type: Full-Time About N8Tech N8Tech is a growing Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, networking, and cloud solutions to businesses across Southeast New Mexico. Our team supports organizations by designing, implementing, and maintaining secure and reliable technology environments. We are seeking an experienced IT Systems Technician who can independently manage technical issues, deploy infrastructure solutions, and support business clients in a fast-paced MSP environment. Position Overview The IT Systems Technician is responsible for advanced troubleshooting, network management, and infrastructure deployments across multiple client environments. This role requires strong experience with business networks, Microsoft 365, servers, cybersecurity tools, and managed IT platforms. The ideal candidate is comfortable working independently, solving complex technical problems, and communicating directly with clients. Key Responsibilities • Troubleshoot and resolve complex workstation, server, and network issues • Configure and maintain routers, firewalls, switches, and VPN connections • Deploy and support Microsoft 365 environments and cloud services • Implement backup, disaster recovery, and cybersecurity solutions • Monitor and manage client systems using RMM and alerting platforms • Perform system upgrades, migrations, and infrastructure improvements • Document systems, procedures, and technical resolutions • Provide technical guidance to junior technicians when needed • Maintain strong client relationships through professional communication Required Skills & Experience • 3-5+ years experience in IT support or managed services • Strong knowledge of Windows operating systems and business networks • Experience with Microsoft 365 administration • Solid understanding of networking concepts (DNS, DHCP, VPNs, VLANs, firewalls) • Experience troubleshooting servers, workstations, and network infrastructure • Ability to diagnose and resolve issues independently Preferred Experience • Experience working in an MSP environment • Familiarity with RMM platforms and endpoint security tools • Experience with backup and disaster recovery solutions • Experience with virtualization platforms (Hyper-V, VMware, etc.) Preferred Certifications • CompTIA Network+ • CompTIA Security+ • Microsoft certifications • Other relevant technical certifications Compensation Competitive compensation based on experience, skills, and certifications. Benefits • Competitive salary and advancement opportunities • Paid Time Off (PTO) • Insurance benefits • Training and certification support • Opportunity to work with modern IT infrastructure and cloud technologies
10/19/2026
Full time
Job Description Job Description IT Systems Technician Company: N8Tech Location: 201 E. College Blvd., Roswell, NM 88201 Job Type: Full-Time About N8Tech N8Tech is a growing Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, networking, and cloud solutions to businesses across Southeast New Mexico. Our team supports organizations by designing, implementing, and maintaining secure and reliable technology environments. We are seeking an experienced IT Systems Technician who can independently manage technical issues, deploy infrastructure solutions, and support business clients in a fast-paced MSP environment. Position Overview The IT Systems Technician is responsible for advanced troubleshooting, network management, and infrastructure deployments across multiple client environments. This role requires strong experience with business networks, Microsoft 365, servers, cybersecurity tools, and managed IT platforms. The ideal candidate is comfortable working independently, solving complex technical problems, and communicating directly with clients. Key Responsibilities • Troubleshoot and resolve complex workstation, server, and network issues • Configure and maintain routers, firewalls, switches, and VPN connections • Deploy and support Microsoft 365 environments and cloud services • Implement backup, disaster recovery, and cybersecurity solutions • Monitor and manage client systems using RMM and alerting platforms • Perform system upgrades, migrations, and infrastructure improvements • Document systems, procedures, and technical resolutions • Provide technical guidance to junior technicians when needed • Maintain strong client relationships through professional communication Required Skills & Experience • 3-5+ years experience in IT support or managed services • Strong knowledge of Windows operating systems and business networks • Experience with Microsoft 365 administration • Solid understanding of networking concepts (DNS, DHCP, VPNs, VLANs, firewalls) • Experience troubleshooting servers, workstations, and network infrastructure • Ability to diagnose and resolve issues independently Preferred Experience • Experience working in an MSP environment • Familiarity with RMM platforms and endpoint security tools • Experience with backup and disaster recovery solutions • Experience with virtualization platforms (Hyper-V, VMware, etc.) Preferred Certifications • CompTIA Network+ • CompTIA Security+ • Microsoft certifications • Other relevant technical certifications Compensation Competitive compensation based on experience, skills, and certifications. Benefits • Competitive salary and advancement opportunities • Paid Time Off (PTO) • Insurance benefits • Training and certification support • Opportunity to work with modern IT infrastructure and cloud technologies
Job Description Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Job Summary: The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company's core values to deliver excellent IT support. The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail's organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement. Job Specifications: Starting Wage: $22.09/hr - $25.99/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be Safe: Prioritize and ensure personal, coworker and guest safety in all aspects of your work. Adhere to company safety policies and procedures. Engage in company trainings and initiatives to support safety. Serve Others: Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate. Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). Mentor/share job knowledge with junior PC Techs. Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc. Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: Provide support for resort and remote-location sales points and peripherals. Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc. Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. Create and maintain accurate documentation and SOPs, as assigned. Strive for continual improvement and growth by actively participating in company and IT-specific training. Suggest and implement new ideas and tactics for improving user support and the guest experience. Develop working knowledge of Vail Resorts IT organizational structure and processes. Mentor and share job knowledge/skills with junior PC Techs. Assist with procurement. Do Right: Follow and ensure that all users are following IT-related company procedures, guidelines and policies. Perform tasks with integrity by always doing the right thing. Do Good: Engage and support the community contribute to its success. Promote all company values. Be Inclusive: Welcome and engage with all guests and coworkers. Support and engage in the company's diversity, equity and inclusion efforts. Have Fun: Maintain a positive attitude with all aspects of the job. Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects as assigned. Job Requirements: Positive, enthusiastic, and friendly. Solution oriented with desire to learn new skills. Familiar with technology support in an enterprise environment. Able to work independent and prioritize work load. Ability to sit and stand for long periods of time. Able to move 50 lbs (with assistance if needed). Should be able to work a schedule that can include weekends and holidays. Ability to ski or snowboard at intermediate level, or desire to learn. Valid US driver's license. The expected Total Compensation for this role is $22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 518006 Reference Date: 09/28/2026 Job Code Function: IT Support
10/19/2026
Full time
Job Description Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Job Summary: The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company's core values to deliver excellent IT support. The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail's organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement. Job Specifications: Starting Wage: $22.09/hr - $25.99/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be Safe: Prioritize and ensure personal, coworker and guest safety in all aspects of your work. Adhere to company safety policies and procedures. Engage in company trainings and initiatives to support safety. Serve Others: Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate. Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). Mentor/share job knowledge with junior PC Techs. Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc. Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: Provide support for resort and remote-location sales points and peripherals. Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc. Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. Create and maintain accurate documentation and SOPs, as assigned. Strive for continual improvement and growth by actively participating in company and IT-specific training. Suggest and implement new ideas and tactics for improving user support and the guest experience. Develop working knowledge of Vail Resorts IT organizational structure and processes. Mentor and share job knowledge/skills with junior PC Techs. Assist with procurement. Do Right: Follow and ensure that all users are following IT-related company procedures, guidelines and policies. Perform tasks with integrity by always doing the right thing. Do Good: Engage and support the community contribute to its success. Promote all company values. Be Inclusive: Welcome and engage with all guests and coworkers. Support and engage in the company's diversity, equity and inclusion efforts. Have Fun: Maintain a positive attitude with all aspects of the job. Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects as assigned. Job Requirements: Positive, enthusiastic, and friendly. Solution oriented with desire to learn new skills. Familiar with technology support in an enterprise environment. Able to work independent and prioritize work load. Ability to sit and stand for long periods of time. Able to move 50 lbs (with assistance if needed). Should be able to work a schedule that can include weekends and holidays. Ability to ski or snowboard at intermediate level, or desire to learn. Valid US driver's license. The expected Total Compensation for this role is $22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 518006 Reference Date: 09/28/2026 Job Code Function: IT Support
Job Description Job Description Who We Are PEAKE is a dynamic small business committed to excellence, innovation, and integrity. We lead with a team-first mindset, grounded in accountability, service, and doing the right thing - always. We value fresh perspectives, continuous learning, and individuals who take ownership of their work while supporting those around them. Collaboration isn't just encouraged here, it's expected. We believe strong relationships, disciplined execution, and a commitment to improvement are what set us apart. We are looking for a skilled, self-motivated AV Integration Specialist to join our growing team supporting critical government infrastructure at Fort Gordon, GA. Position Overview This role supports the physical and field-side buildout of network and audiovisual infrastructure on a government installation. Day-to-day responsibilities are centered on hands-on execution, running structured cabling, terminating endpoints, configuring workstations, and setting up, operating, and dismantling AV equipment in support of live and recorded events. The technician validates installation quality throughout, ensuring all connections and systems perform to mission standard. This is a field-facing installation position, not a backend administration or software configuration role. Active DoW Secret clearance preferred; however, PEAKE is willing to sponsor qualified candidates for a security clearance. Position Responsibilities Network Infrastructure Installation CAT 6 and Fiber Optic structured cable distribution system installation, including pulling cable, fire stopping, cable dressing, and labeling to industry standards. Terminate all forms of Ethernet and fiber cabling using various methods; familiarity with connector types and manufacturers. Install closet hardware including backboards, connecting blocks, racks, patch panels, and fiber enclosures. Test single-mode and multi-mode fiber installations; experienced with Fluke and OTDR testing, fiber optic troubleshooting, and fiber characterization testing and resolution. Configure workstations and perform network troubleshooting to confirm installed connections are performing as intended. Familiarity with DISA installation procedures and operational guidelines (NIPR, SIPR, JWICS, Centrix). Audio & Visual Systems Installation Set up, operate, maintain, and dismantle AV equipment including microphones, speakers, connecting wires and cables, sound and mixing boards, video cameras, video monitors and servers, and related electronic equipment for live and recorded events. Troubleshoot and support Crestron, Extron, and AMX AV control systems, including programming updates, touch panels, DSPs, switchers, and associated control hardware Route and terminate AV signal cabling; verify signal flow and equipment functionality from source to display and output. Troubleshoot AV system issues and validate quality of signal, audio clarity, and visual output prior to event execution. Support integration of AV systems with network infrastructure where required by the scope of work. Coordinate with facility stakeholders and team members to execute AV installations aligned with client and mission requirements. General Attend training and safety meetings; adhere to company safety policies and procedures at all times. Serve in a team lead capacity as needed, providing guidance and quality oversight to junior technicians. Adapt to varying client environments and technology stacks; the range of equipment encountered will reflect the scope of each engagement. Education & Experience 3+ years of relevant experience Required Qualifications Direct hands-on experience in cabling, network infrastructure installation, or AV systems installation. Hands-on experience installing, configuring, and troubleshooting AV control systems, including Crestron, Extron, and/or AMX platforms. Demonstrated experience with copper (CAT 5/6) and fiber optic cabling-installation, termination, and testing. Familiarity with structured cabling standards and closet hardware installation. Ability to configure networks and perform installation-level troubleshooting to validate connectivity and system performance. Previous team lead duties on relevant installation or infrastructure projects. Physically capable of field work: maneuvering around installation sites and communications closets, prolonged standing, repetitive bending, climbing, and lifting 50 lbs or more. Must be able to work safely in accordance with company safety policies and procedures. Preferred Qualifications Active DoW Secret clearance or higher. Security+ certification. BICSI Installer/Technician certification or equivalent, proven experience as a fiber optic specialist. Military networking, AV/communications, or SATCOM background. Candidates with military experience often bring a broader scope of technical and operational responsibility that translates well to the demands of this position - all relevant experience is evaluated equally. Applicable hardware, software, or AV system certifications commensurate with the technical environment. Compensation & Benefits Health, dental, and vision insurance 401(k) with company match Paid time off and 11 paid federal holidays Equal Opportunity Employer PEAKE hires based solely on business needs and the qualifications of each individual. We do not tolerate discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to compliance with all applicable federal, state, and local employment laws.
10/19/2026
Full time
Job Description Job Description Who We Are PEAKE is a dynamic small business committed to excellence, innovation, and integrity. We lead with a team-first mindset, grounded in accountability, service, and doing the right thing - always. We value fresh perspectives, continuous learning, and individuals who take ownership of their work while supporting those around them. Collaboration isn't just encouraged here, it's expected. We believe strong relationships, disciplined execution, and a commitment to improvement are what set us apart. We are looking for a skilled, self-motivated AV Integration Specialist to join our growing team supporting critical government infrastructure at Fort Gordon, GA. Position Overview This role supports the physical and field-side buildout of network and audiovisual infrastructure on a government installation. Day-to-day responsibilities are centered on hands-on execution, running structured cabling, terminating endpoints, configuring workstations, and setting up, operating, and dismantling AV equipment in support of live and recorded events. The technician validates installation quality throughout, ensuring all connections and systems perform to mission standard. This is a field-facing installation position, not a backend administration or software configuration role. Active DoW Secret clearance preferred; however, PEAKE is willing to sponsor qualified candidates for a security clearance. Position Responsibilities Network Infrastructure Installation CAT 6 and Fiber Optic structured cable distribution system installation, including pulling cable, fire stopping, cable dressing, and labeling to industry standards. Terminate all forms of Ethernet and fiber cabling using various methods; familiarity with connector types and manufacturers. Install closet hardware including backboards, connecting blocks, racks, patch panels, and fiber enclosures. Test single-mode and multi-mode fiber installations; experienced with Fluke and OTDR testing, fiber optic troubleshooting, and fiber characterization testing and resolution. Configure workstations and perform network troubleshooting to confirm installed connections are performing as intended. Familiarity with DISA installation procedures and operational guidelines (NIPR, SIPR, JWICS, Centrix). Audio & Visual Systems Installation Set up, operate, maintain, and dismantle AV equipment including microphones, speakers, connecting wires and cables, sound and mixing boards, video cameras, video monitors and servers, and related electronic equipment for live and recorded events. Troubleshoot and support Crestron, Extron, and AMX AV control systems, including programming updates, touch panels, DSPs, switchers, and associated control hardware Route and terminate AV signal cabling; verify signal flow and equipment functionality from source to display and output. Troubleshoot AV system issues and validate quality of signal, audio clarity, and visual output prior to event execution. Support integration of AV systems with network infrastructure where required by the scope of work. Coordinate with facility stakeholders and team members to execute AV installations aligned with client and mission requirements. General Attend training and safety meetings; adhere to company safety policies and procedures at all times. Serve in a team lead capacity as needed, providing guidance and quality oversight to junior technicians. Adapt to varying client environments and technology stacks; the range of equipment encountered will reflect the scope of each engagement. Education & Experience 3+ years of relevant experience Required Qualifications Direct hands-on experience in cabling, network infrastructure installation, or AV systems installation. Hands-on experience installing, configuring, and troubleshooting AV control systems, including Crestron, Extron, and/or AMX platforms. Demonstrated experience with copper (CAT 5/6) and fiber optic cabling-installation, termination, and testing. Familiarity with structured cabling standards and closet hardware installation. Ability to configure networks and perform installation-level troubleshooting to validate connectivity and system performance. Previous team lead duties on relevant installation or infrastructure projects. Physically capable of field work: maneuvering around installation sites and communications closets, prolonged standing, repetitive bending, climbing, and lifting 50 lbs or more. Must be able to work safely in accordance with company safety policies and procedures. Preferred Qualifications Active DoW Secret clearance or higher. Security+ certification. BICSI Installer/Technician certification or equivalent, proven experience as a fiber optic specialist. Military networking, AV/communications, or SATCOM background. Candidates with military experience often bring a broader scope of technical and operational responsibility that translates well to the demands of this position - all relevant experience is evaluated equally. Applicable hardware, software, or AV system certifications commensurate with the technical environment. Compensation & Benefits Health, dental, and vision insurance 401(k) with company match Paid time off and 11 paid federal holidays Equal Opportunity Employer PEAKE hires based solely on business needs and the qualifications of each individual. We do not tolerate discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to compliance with all applicable federal, state, and local employment laws.
Job Description Job Description Description At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best. We are looking for a Refresh Technician to join our team. As a member of the team, you will perform activities related to installing new laptop and desktop computers at one or more locations. The Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed. Details: Location: Washington DC - Onsite Job Type: Full Time Education: High School Diploma or GED Experience: Minimum 2 years of experience working as Refresh Technician Clearance: Must hold Active DoD Secret Clearance or higher Responsibilities Installing software on laptop and/or desktop computers. Complete multiple refreshes daily with strong attention to detail Provide exceptional customer service while working in a fast-paced environment Provide basic technical support for clients Document actions and solutions performed with client in ticketing system Stage equipment at user locations throughout target sites per plan Backup and restore all local user profile(s) data and local settings Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support. Support removal of assets, stage in service area, prepare equipment for shipment or disposal Verify imaged devices have all required patches/updates Assist in domain registration/Active Directory configuration and GPO deployment where applicable Other duties as assigned. Requirements Experience i nstalling software on laptop and/or desktop computers. Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported. Self-starter, dependable/reliable, work independently or in a team environment Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction. Detail-oriented, proactive, and highly organized Basic knowledge of workstation hardware Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage , etc. preferred Capable of prioritizing work and multi-tasking Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.) Strong written and verbal communication skills. Desired Skills or Experience: Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus . Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow) 1 year or more of experience working with IT hardware. One or more industry standard certifications- A+, Security+, Network+ ; etc. preferred Physical Requirements: Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc. DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
10/19/2026
Full time
Job Description Job Description Description At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best. We are looking for a Refresh Technician to join our team. As a member of the team, you will perform activities related to installing new laptop and desktop computers at one or more locations. The Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. The Refresh Technician will work with on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is needed. Details: Location: Washington DC - Onsite Job Type: Full Time Education: High School Diploma or GED Experience: Minimum 2 years of experience working as Refresh Technician Clearance: Must hold Active DoD Secret Clearance or higher Responsibilities Installing software on laptop and/or desktop computers. Complete multiple refreshes daily with strong attention to detail Provide exceptional customer service while working in a fast-paced environment Provide basic technical support for clients Document actions and solutions performed with client in ticketing system Stage equipment at user locations throughout target sites per plan Backup and restore all local user profile(s) data and local settings Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support. Support removal of assets, stage in service area, prepare equipment for shipment or disposal Verify imaged devices have all required patches/updates Assist in domain registration/Active Directory configuration and GPO deployment where applicable Other duties as assigned. Requirements Experience i nstalling software on laptop and/or desktop computers. Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported. Self-starter, dependable/reliable, work independently or in a team environment Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction. Detail-oriented, proactive, and highly organized Basic knowledge of workstation hardware Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage , etc. preferred Capable of prioritizing work and multi-tasking Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.) Strong written and verbal communication skills. Desired Skills or Experience: Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus . Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow) 1 year or more of experience working with IT hardware. One or more industry standard certifications- A+, Security+, Network+ ; etc. preferred Physical Requirements: Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc. DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Job Description Job Description We are seeking an Equipment Coordinator who will provide critical non-technical support to the IT department within a fast-paced Fulfillment Center environment. This role ensures smooth operations by managing IT equipment, maintaining accurate inventory records, and handling administrative tasks that enable technical staff to focus on complex troubleshooting and system maintenance activities. Key Responsibilities Assist IT staff with daily coordination and deployment of equipment. Track and maintain accurate inventory of IT assets, including scanners, printers, and computer hardware. Conduct equipment audits to verify proper labeling, assignment, and functionality. Receive, unpack, and stage IT equipment for deployment. Update asset tracking systems and ensure all documentation is accurate and up to date. Coordinate with vendors and internal teams to manage equipment repairs or replacements. Support IT technicians with workstation setup and decommissioning processes. Maintain organized and clean IT storage areas. Provide administrative support, including scheduling, documentation, and reporting. Mandatory Requirements High school diploma or equivalent. Authorized to work in the U.S without sponsorship. Basic understanding of computer and network concepts and terminology. Demonstrated experience with inventory management and asset tracking. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with basic computer operations. Physical ability to stand and/or walk for 10-12 hours per shift. Physical ability to bend, lift, and move equipment throughout the shift. Willingness to work flexible shifts, including weekends, nights, holidays, and rotating schedules (days to nights). More information: 8 hours a day onsite 8 week contract No days off M-F (including holidays) 8:30am-5pm local time One 30 min unpaid break Start date ASAP Background check required Moving VERY fast Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
10/19/2026
Full time
Job Description Job Description We are seeking an Equipment Coordinator who will provide critical non-technical support to the IT department within a fast-paced Fulfillment Center environment. This role ensures smooth operations by managing IT equipment, maintaining accurate inventory records, and handling administrative tasks that enable technical staff to focus on complex troubleshooting and system maintenance activities. Key Responsibilities Assist IT staff with daily coordination and deployment of equipment. Track and maintain accurate inventory of IT assets, including scanners, printers, and computer hardware. Conduct equipment audits to verify proper labeling, assignment, and functionality. Receive, unpack, and stage IT equipment for deployment. Update asset tracking systems and ensure all documentation is accurate and up to date. Coordinate with vendors and internal teams to manage equipment repairs or replacements. Support IT technicians with workstation setup and decommissioning processes. Maintain organized and clean IT storage areas. Provide administrative support, including scheduling, documentation, and reporting. Mandatory Requirements High school diploma or equivalent. Authorized to work in the U.S without sponsorship. Basic understanding of computer and network concepts and terminology. Demonstrated experience with inventory management and asset tracking. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with basic computer operations. Physical ability to stand and/or walk for 10-12 hours per shift. Physical ability to bend, lift, and move equipment throughout the shift. Willingness to work flexible shifts, including weekends, nights, holidays, and rotating schedules (days to nights). More information: 8 hours a day onsite 8 week contract No days off M-F (including holidays) 8:30am-5pm local time One 30 min unpaid break Start date ASAP Background check required Moving VERY fast Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Description Job Description Factory Systems - Columbia, SC Full-Time On-Site Periodic Customer Travel Factory Systems is looking for a hands-on Controls & Automation Specialist who can troubleshoot industrial systems that do not fit neatly into one technical box. This is not a production maintenance job. You will work in a professional engineering environment supporting industrial controls, manufacturing software, machine connectivity, networks, databases, and automated equipment for manufacturing customers. We are looking for the person who can walk up to a system that is not working, determine whether the problem is in the PLC, wiring, drive, sensor, network, Windows computer, database, software interface, or machine itself-and then drive the problem to resolution. What You Will Work On Typical systems include: Allen-Bradley and Siemens PLCs HMIs and SCADA systems Variable-frequency drives and servos Sensors and industrial instrumentation Industrial Ethernet and machine networks OPC Classic and OPC UA Ethernet/IP and Modbus RS-232 and RS-485 communications Windows industrial computers and workstations SQL databases Manufacturing data-collection systems Production tracking and reporting systems CNC machines, robots, assembly equipment, and test systems Legacy machines that were never designed to communicate with modern systems You do not need to be an expert in every area. You do need to be comfortable learning unfamiliar systems and figuring out how the pieces work together. What You Will Do You will: Troubleshoot industrial controls and connected manufacturing systems Modify and support PLC and HMI applications Diagnose electrical, controls, communications, computer, network, and software problems Connect production equipment to manufacturing data systems Support industrial PCs, communications, databases, and system interfaces Commission new systems and upgrades Perform backups, recovery, and configuration changes Provide remote customer support Travel periodically to customer facilities for installation and troubleshooting Work directly with customer maintenance, engineering, production, and IT personnel Take ownership of customer problems through final resolution Document configurations, changes, and successful troubleshooting methods The Person We Want You may currently be working as a: Controls Technician Automation Technician PLC Programmer Electrical Technician Industrial Maintenance Technician Controls Engineer Systems Integrator Automation Specialist Your current title is not important. We are much more interested in whether you have actually worked around industrial machinery and solved difficult technical problems. The strongest candidate will: Have strong hands-on troubleshooting ability Understand PLC-controlled machinery Be comfortable with electrical drawings and industrial wiring Understand basic industrial networking Be comfortable working with Windows computers Think logically instead of replacing parts until something works Take ownership of problems Communicate well with customers Work independently without needing constant direction Know when a problem requires additional engineering support Be curious enough to learn systems they have never seen before Experience We are looking for approximately 3+ years of practical industrial experience in one or more of the following: Industrial automation Controls Manufacturing maintenance Machine building Systems integration Industrial electrical work Manufacturing IT / OT systems Experience with Allen-Bradley/Rockwell equipment is particularly useful. Experience with Siemens, SQL, OPC, industrial networking, CNC equipment, robotics, or manufacturing data systems is also valuable. Education A four-year engineering degree is not required . We are open to candidates with: Associate or technical degrees Engineering technology backgrounds Technical-school training Military technical experience Apprenticeship experience Strong self-taught industrial experience Practical ability matters more to us than credentials. Why Someone Leaves Plant Maintenance for This Job If you are tired of maintaining the same production equipment every day, this position offers a different type of work. You will see different machines, customers, controls platforms, software systems, and technical problems. You will have greater technical autonomy and broader responsibility. You will also work primarily from our Columbia facility rather than spending every day on a production floor. This is still industrial work. Customers occasionally have urgent problems, and periodic travel is required. But the job is centered on solving technical problems , not covering a maintenance shift. Employment Requirements Full-time, on-site position in Columbia, South Carolina Reliable transportation and dependable attendance Periodic customer-site travel Ability to work safely in industrial environments Legal authorization to work in the United States without current or future sponsorship Ability to meet applicable export-control and customer-site access requirements About Factory Systems Factory Systems develops and supports industrial controls, manufacturing software, machine-connectivity systems, data-acquisition solutions, and custom production technology. We work with both modern and legacy production equipment and help manufacturers connect machinery, controls, software, and production data into reliable operating systems. We are a small technical organization. People who succeed here are practical, curious, dependable, and comfortable taking responsibility for difficult problems. When You Apply Please tell us briefly about one difficult industrial problem you personally diagnosed and solved . Tell us: What was not working What you initially suspected What the actual problem turned out to be What you did to fix it We are more interested in how you think than in receiving a generic cover letter.
10/19/2026
Full time
Job Description Job Description Factory Systems - Columbia, SC Full-Time On-Site Periodic Customer Travel Factory Systems is looking for a hands-on Controls & Automation Specialist who can troubleshoot industrial systems that do not fit neatly into one technical box. This is not a production maintenance job. You will work in a professional engineering environment supporting industrial controls, manufacturing software, machine connectivity, networks, databases, and automated equipment for manufacturing customers. We are looking for the person who can walk up to a system that is not working, determine whether the problem is in the PLC, wiring, drive, sensor, network, Windows computer, database, software interface, or machine itself-and then drive the problem to resolution. What You Will Work On Typical systems include: Allen-Bradley and Siemens PLCs HMIs and SCADA systems Variable-frequency drives and servos Sensors and industrial instrumentation Industrial Ethernet and machine networks OPC Classic and OPC UA Ethernet/IP and Modbus RS-232 and RS-485 communications Windows industrial computers and workstations SQL databases Manufacturing data-collection systems Production tracking and reporting systems CNC machines, robots, assembly equipment, and test systems Legacy machines that were never designed to communicate with modern systems You do not need to be an expert in every area. You do need to be comfortable learning unfamiliar systems and figuring out how the pieces work together. What You Will Do You will: Troubleshoot industrial controls and connected manufacturing systems Modify and support PLC and HMI applications Diagnose electrical, controls, communications, computer, network, and software problems Connect production equipment to manufacturing data systems Support industrial PCs, communications, databases, and system interfaces Commission new systems and upgrades Perform backups, recovery, and configuration changes Provide remote customer support Travel periodically to customer facilities for installation and troubleshooting Work directly with customer maintenance, engineering, production, and IT personnel Take ownership of customer problems through final resolution Document configurations, changes, and successful troubleshooting methods The Person We Want You may currently be working as a: Controls Technician Automation Technician PLC Programmer Electrical Technician Industrial Maintenance Technician Controls Engineer Systems Integrator Automation Specialist Your current title is not important. We are much more interested in whether you have actually worked around industrial machinery and solved difficult technical problems. The strongest candidate will: Have strong hands-on troubleshooting ability Understand PLC-controlled machinery Be comfortable with electrical drawings and industrial wiring Understand basic industrial networking Be comfortable working with Windows computers Think logically instead of replacing parts until something works Take ownership of problems Communicate well with customers Work independently without needing constant direction Know when a problem requires additional engineering support Be curious enough to learn systems they have never seen before Experience We are looking for approximately 3+ years of practical industrial experience in one or more of the following: Industrial automation Controls Manufacturing maintenance Machine building Systems integration Industrial electrical work Manufacturing IT / OT systems Experience with Allen-Bradley/Rockwell equipment is particularly useful. Experience with Siemens, SQL, OPC, industrial networking, CNC equipment, robotics, or manufacturing data systems is also valuable. Education A four-year engineering degree is not required . We are open to candidates with: Associate or technical degrees Engineering technology backgrounds Technical-school training Military technical experience Apprenticeship experience Strong self-taught industrial experience Practical ability matters more to us than credentials. Why Someone Leaves Plant Maintenance for This Job If you are tired of maintaining the same production equipment every day, this position offers a different type of work. You will see different machines, customers, controls platforms, software systems, and technical problems. You will have greater technical autonomy and broader responsibility. You will also work primarily from our Columbia facility rather than spending every day on a production floor. This is still industrial work. Customers occasionally have urgent problems, and periodic travel is required. But the job is centered on solving technical problems , not covering a maintenance shift. Employment Requirements Full-time, on-site position in Columbia, South Carolina Reliable transportation and dependable attendance Periodic customer-site travel Ability to work safely in industrial environments Legal authorization to work in the United States without current or future sponsorship Ability to meet applicable export-control and customer-site access requirements About Factory Systems Factory Systems develops and supports industrial controls, manufacturing software, machine-connectivity systems, data-acquisition solutions, and custom production technology. We work with both modern and legacy production equipment and help manufacturers connect machinery, controls, software, and production data into reliable operating systems. We are a small technical organization. People who succeed here are practical, curious, dependable, and comfortable taking responsibility for difficult problems. When You Apply Please tell us briefly about one difficult industrial problem you personally diagnosed and solved . Tell us: What was not working What you initially suspected What the actual problem turned out to be What you did to fix it We are more interested in how you think than in receiving a generic cover letter.
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
10/05/2026
Full time
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
Marriott is seeking a Network & Desk Technician to support reliable technology operations across our hotel environment. In this role, you will provide on-site desktop and basic network support for associates and guest-facing systems, including workstations, printers, POS devices, and Wi-Fi connectivity. You'll troubleshoot incidents, document resolutions, and escalate complex issues while partnering closely with hotel teams to minimize downtime. Marriott offers structured training, growth opportunities, and a people-first culture focused on respect, inclusion, and service excellence. Responsibilities Provide on-site desktop and network support for hotel associates and guest-facing systems. Install, configure, and troubleshoot workstations, printers, POS terminals, and peripherals. Monitor and resolve basic network connectivity, Wi-Fi, and Vo IP issues. Document incidents and resolutions in ticketing systems and escalate complex issues as needed. Collaborate with hotel operations to minimize downtime and support exceptional guest service. Perform routine maintenance, patching, and updates on end-user devices. Assist with deployment of new hardware, software, and network equipment during renovations or openings. Maintain inventory of IT assets and ensure adherence to Marriott security and compliance standards. Required Skills Network troubleshooting Desk-side technical support Windows and mac OS administration Basic server and DHCP knowledge Wi-Fi configuration and support Ticketing system usage Hardware installation and repair Network security best practices Customer service skills Documentation and reporting
10/02/2026
Full time
Marriott is seeking a Network & Desk Technician to support reliable technology operations across our hotel environment. In this role, you will provide on-site desktop and basic network support for associates and guest-facing systems, including workstations, printers, POS devices, and Wi-Fi connectivity. You'll troubleshoot incidents, document resolutions, and escalate complex issues while partnering closely with hotel teams to minimize downtime. Marriott offers structured training, growth opportunities, and a people-first culture focused on respect, inclusion, and service excellence. Responsibilities Provide on-site desktop and network support for hotel associates and guest-facing systems. Install, configure, and troubleshoot workstations, printers, POS terminals, and peripherals. Monitor and resolve basic network connectivity, Wi-Fi, and Vo IP issues. Document incidents and resolutions in ticketing systems and escalate complex issues as needed. Collaborate with hotel operations to minimize downtime and support exceptional guest service. Perform routine maintenance, patching, and updates on end-user devices. Assist with deployment of new hardware, software, and network equipment during renovations or openings. Maintain inventory of IT assets and ensure adherence to Marriott security and compliance standards. Required Skills Network troubleshooting Desk-side technical support Windows and mac OS administration Basic server and DHCP knowledge Wi-Fi configuration and support Ticketing system usage Hardware installation and repair Network security best practices Customer service skills Documentation and reporting
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Scribe OpCo Inc dba Koozie Group
Red Wing, Minnesota
Koozie Group, operated by Scribe OpCo Inc, seeks a Facility Support & Desktop Technician to keep our manufacturing environment running smoothly. In this on-site role, you will provide hands-on desktop and hardware support, maintain printers and peripherals, assist with user account setup, and support basic facility and network room tasks such as cabling and equipment moves. You will troubleshoot issues, maintain accurate asset records, and respond to tickets with a strong customer-service mindset. You'll collaborate with IT and operations teams, helping improve reliability, safety, and efficiency while supporting Koozie Group's innovative, sustainable, and growth-focused culture. Responsibilities Provide on-site desktop, laptop, and peripheral support for manufacturing and office staff Install, configure, and troubleshoot Windows workstations, printers, and common business applications Handle basic network room and facility tasks, including cabling, equipment moves, and hardware setup Respond to and resolve support tickets, escalating complex issues when needed Maintain accurate inventory and asset records for IT equipment and supplies Support user onboarding/offboarding, including account setup and workstation preparation Assist with endpoint security, patching, and system updates to maintain a secure environment Document procedures, fixes, and configurations to improve team knowledge sharing Collaborate with IT, operations, and facilities teams to improve reliability and uptime Follow safety and company policies while working in production and warehouse areas Required Skills Desktop hardware and software troubleshooting Windows OS administration Active Directory user and device management Basic networking (TCP/IP, DNS, DHCP) Printer and peripheral configuration Ticketing and ITSM tools Facility and cable management support Hardware imaging and deployment Endpoint security tools Documentation and asset management
10/02/2026
Full time
Koozie Group, operated by Scribe OpCo Inc, seeks a Facility Support & Desktop Technician to keep our manufacturing environment running smoothly. In this on-site role, you will provide hands-on desktop and hardware support, maintain printers and peripherals, assist with user account setup, and support basic facility and network room tasks such as cabling and equipment moves. You will troubleshoot issues, maintain accurate asset records, and respond to tickets with a strong customer-service mindset. You'll collaborate with IT and operations teams, helping improve reliability, safety, and efficiency while supporting Koozie Group's innovative, sustainable, and growth-focused culture. Responsibilities Provide on-site desktop, laptop, and peripheral support for manufacturing and office staff Install, configure, and troubleshoot Windows workstations, printers, and common business applications Handle basic network room and facility tasks, including cabling, equipment moves, and hardware setup Respond to and resolve support tickets, escalating complex issues when needed Maintain accurate inventory and asset records for IT equipment and supplies Support user onboarding/offboarding, including account setup and workstation preparation Assist with endpoint security, patching, and system updates to maintain a secure environment Document procedures, fixes, and configurations to improve team knowledge sharing Collaborate with IT, operations, and facilities teams to improve reliability and uptime Follow safety and company policies while working in production and warehouse areas Required Skills Desktop hardware and software troubleshooting Windows OS administration Active Directory user and device management Basic networking (TCP/IP, DNS, DHCP) Printer and peripheral configuration Ticketing and ITSM tools Facility and cable management support Hardware imaging and deployment Endpoint security tools Documentation and asset management
Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.
09/30/2026
Full time
Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
09/28/2026
Full time
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
