Lead business intelligence, analytics, client reporting, and technology performance programs for a global real estate account. Develop KPI and service-level measurement strategies, manage technology initiatives, guide performance reviews, identify improvement opportunities, and support account leadership and team development.
Responsibilities
- Develop business intelligence and information management strategies aligned with client objectives.
- Build account-team capabilities in data interpretation, predictive modeling, simulation, and data visualization.
- Manage contractual KPI and service-level agreement programs across regional and global operations.
- Lead technology-related initiatives and support information security compliance.
- Conduct client performance reviews and report progress, results, and improvement opportunities.
- Support strategic planning, quality initiatives, talent management, and internal reporting.
Required Skills
- Business intelligence strategy
- Data analytics
- Predictive modeling
- Data visualization
- KPI and SLA management
- Performance reporting
- Technology program management
- Information security compliance
- Process management
- Strategic planning