Job Description AI/ML Platform Architect Location: Central Boulder, CO Workplace: 100% Onsite Salary: $160,000 - $175,000 Architect the future of intelligence in space-and define the core AI strategy and MLOps infrastructure for a highly profitable, self-funded 40-person aerospace engineering firm supporting mission-critical civil, commercial, and government space applications. Our client is a highly specialized aerospace technology company that has built a reputation for excellence in Space Domain Awareness (SDA) and live satellite operations. As they enter an era of automated satellite operations, they are seeking an elite, hands-on technical leader to design their enterprise AI footprint from the ground up, out-pacing legacy aerospace competitors. The Opportunity As the AI/ML Platform Architect, you will sit at the crossroads of cutting-edge deep learning innovation, infrastructure engineering, and real-time operational systems. This is a high-visibility, foundational leadership role where you will establish engineering best practices for MLOps, design end-to-end data ingestion pipelines, and build the compute frameworks required to run optimized machine learning models in production. You are stepping into a greenfield environment where the core software squads are eager to deploy advanced analytics, predictive modeling, and intelligent agentic workflows into production. What You'll Do Lead the design, definition, and governance of the enterprise AI/ML platform, establishing reusable patterns, architectural standards, and operational guardrails. Architect and build end-to-end MLOps solutions, including data processing pipelines, model training environments, and ultra-low-latency deployment and inference serving architectures. Deliver proofs-of-concept and platform modernization initiatives, serving as the resident expert on efficient deep learning infrastructure. Drive the exploration and development of intelligent automation, workflow integrations, and advanced deep learning capabilities for predictive telemetry analysis. Collaborate closely with cross-functional software, data engineering, and mission operations teams to align AI initiatives with active satellite tracking systems. Establish metrics, observability, and continuous delivery models for lifecycle tracking and automated recovery of production models. What You Bring Academic Pedigree: Master's degree or PhD in Computer Science, Mathematics, Physics, Electrical Engineering, or a highly related technical discipline. Deep Learning Depth: Strong hands-on proficiency with PyTorch, TensorFlow, or custom CUDA-accelerated machine learning environments, with an understanding of efficient deep learning or model optimization mechanisms. Cloud Infrastructure Mastery: Minimum of 5 years of experience deploying scalable distributed systems on AWS, with technical depth in networking, security best practices, and container orchestration (ECS/EKS). MLOps Core Focus: Demonstrated experience building pipelines for model registration, deployment, automation, and continuous validation. Clearance Eligibility: U.S. citizenship is required, along with the ability to obtain and maintain a U.S. Government security clearance over time. What Is Offered Competitive base salary of $156,000 - $175,000 per year. Predictable 40-hour standard work weeks with a stable, high-performing peer group. Comprehensive benefits: 3 weeks of standard PTO plus 10 paid government holidays (5 weeks total paid leave). Complete medical, dental, and vision packages. 401(k) retirement plan with a 3% company match. Full relocation expense coverage with reasonable caps for out-of-state moves.
10/23/2026
Full time
Job Description AI/ML Platform Architect Location: Central Boulder, CO Workplace: 100% Onsite Salary: $160,000 - $175,000 Architect the future of intelligence in space-and define the core AI strategy and MLOps infrastructure for a highly profitable, self-funded 40-person aerospace engineering firm supporting mission-critical civil, commercial, and government space applications. Our client is a highly specialized aerospace technology company that has built a reputation for excellence in Space Domain Awareness (SDA) and live satellite operations. As they enter an era of automated satellite operations, they are seeking an elite, hands-on technical leader to design their enterprise AI footprint from the ground up, out-pacing legacy aerospace competitors. The Opportunity As the AI/ML Platform Architect, you will sit at the crossroads of cutting-edge deep learning innovation, infrastructure engineering, and real-time operational systems. This is a high-visibility, foundational leadership role where you will establish engineering best practices for MLOps, design end-to-end data ingestion pipelines, and build the compute frameworks required to run optimized machine learning models in production. You are stepping into a greenfield environment where the core software squads are eager to deploy advanced analytics, predictive modeling, and intelligent agentic workflows into production. What You'll Do Lead the design, definition, and governance of the enterprise AI/ML platform, establishing reusable patterns, architectural standards, and operational guardrails. Architect and build end-to-end MLOps solutions, including data processing pipelines, model training environments, and ultra-low-latency deployment and inference serving architectures. Deliver proofs-of-concept and platform modernization initiatives, serving as the resident expert on efficient deep learning infrastructure. Drive the exploration and development of intelligent automation, workflow integrations, and advanced deep learning capabilities for predictive telemetry analysis. Collaborate closely with cross-functional software, data engineering, and mission operations teams to align AI initiatives with active satellite tracking systems. Establish metrics, observability, and continuous delivery models for lifecycle tracking and automated recovery of production models. What You Bring Academic Pedigree: Master's degree or PhD in Computer Science, Mathematics, Physics, Electrical Engineering, or a highly related technical discipline. Deep Learning Depth: Strong hands-on proficiency with PyTorch, TensorFlow, or custom CUDA-accelerated machine learning environments, with an understanding of efficient deep learning or model optimization mechanisms. Cloud Infrastructure Mastery: Minimum of 5 years of experience deploying scalable distributed systems on AWS, with technical depth in networking, security best practices, and container orchestration (ECS/EKS). MLOps Core Focus: Demonstrated experience building pipelines for model registration, deployment, automation, and continuous validation. Clearance Eligibility: U.S. citizenship is required, along with the ability to obtain and maintain a U.S. Government security clearance over time. What Is Offered Competitive base salary of $156,000 - $175,000 per year. Predictable 40-hour standard work weeks with a stable, high-performing peer group. Comprehensive benefits: 3 weeks of standard PTO plus 10 paid government holidays (5 weeks total paid leave). Complete medical, dental, and vision packages. 401(k) retirement plan with a 3% company match. Full relocation expense coverage with reasonable caps for out-of-state moves.
Job Description Title: Lead Technical Product Owner 101337 Location: 3 days a week (Mon, Tues, Wed) onsite Chicago, IL (near west loop); must also be prepared for a full time in office role if a rto is in effect (if not local must be open to relocating on own dime and must be onsite 2 weeks from offer day 1 of contract) Type: Contract Pay: $78-81.77/hr on w2-w2 only Hours: 8-5 M-F (40 hour work week) Length: 12 months-large possibility to extend Screenings: full panel drug and background once hired IV process: 1 or 2 rounds +optional benefits, long term contract with ability to extend or convert to full time Must Haves: minimum 10+ years of software engineering and/or product ownership experience minimum 6+ years as a Product Owner in an Agile environment Prior hands-on software development experience (developer transitioned into Product Owner role preferred) Strong technical knowledge of AWS and API/Web Services Experience translating business requirements into technical solutions Expertise in product backlog management, change requests, and stakeholder communication Experience working closely with engineering, QA, and business teams throughout the SDLC Proficiency with UAT, defect resolution, and software problem management Strong analytical, critical thinking, and decision-making skills Excellent written and verbal communication skills Preferred Skills Agile/Scrum certification Jira, Azure DevOps, and/or ServiceNow experience Experience supporting software product integrations and implementations Background in enterprise software products and customer-facing support environments Education & Experience Required: min Bachelor's degree with 10 years exp in software engineering/ product owner. min 6+ years in a Lead Product owner role Required Technical Skills Candidate needs to be have technical experience in the past, a developer transitioned into PO role. This is a technical product owner role and is this part is important. AWS and API webservices knowledge is a must have. Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Working Knowledge: Analyzes the value of a business and its functions through the value estimation of assets. Applies the prerequisites to a project before starting the business analysis process. Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. Documents the business case to justify the requirements of time and resources of a project. Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions. Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Level Extensive Experience: • Describes methods for estimating costs for request fulfillment. • Defines responses for non-standard or unsupported change requests. • Contributes to the design and development of request process flow and templates. • Clarifies description, components affected, need, cost estimate, risk, resources, status. • Manages all aspects of the change request process. • Researches new tools and techniques for monitoring product efficacy. Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Level Working Knowledge: • Identifies considerations for product integration with multiple platforms and systems. • Works with development or delivery of a software package or component. • Describes phases, activities, deliverables and processes for a specific methodology. • Works with structured documents for developing features, functions, plans and schedules. • Describes software design practices, technologies, and considerations. Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products. Level Working Knowledge: • Documents resolution progress and provides feedback to customers. • Describes issues and consideration for resolving problems involving other products or vendors. • Works with tracking and resolving common types of problems for a product or product group. • Describes actions, tools, and procedures for problem reporting, solving, and resolution. • Cites examples of unusual problems; follows proper notifications and escalation procedures Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Level Extensive Experience: • Participates in enhancing the sales process and expanding sales opportunities. • Collects, documents, and maintains product functional requirements; makes recommendations. • Supports and participates in major installations and customizations. • Maintains and disseminates information on customer use and experiences. • Has knowledge of all advanced business features and functions of the product. • Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges. User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Level Extensive Experience: • Compares and contrasts features and benefits of major acceptance testing frameworks. • Critiques user acceptance plans for appropriateness and completeness. • Develops approaches for acceptance testing following legal or contractual agreements. • Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases. • Applies user acceptance testing in typical software development scenarios. • Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process. Nice to Have: Agile Certification General knowledge of AWS and APIs Worked with Jira or Azure DevOps, ServiceNow. Soft Skills (Required) Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: • Reviews others' writing or presentations and provides feedback and coaching. • Adapts documents and presentations for the intended audience. • Demonstrates both empathy and assertiveness when communicating a need or defending a position. • Communicates well downward, upward, and outward. • Employs appropriate methods of persuasion when soliciting agreement. • Maintains focus on the topic at hand. Disqualifiers/Red Flags/Overqualifications : Consistent job hopping/ choppy tenure Local candidates only currently. Those who would want to relocate, please keep them warm, but do not submit unless we state so. Job Overview: Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems Position's Contributions to Work Group: Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Reason/motivation for request: New headcount
10/23/2026
Full time
Job Description Title: Lead Technical Product Owner 101337 Location: 3 days a week (Mon, Tues, Wed) onsite Chicago, IL (near west loop); must also be prepared for a full time in office role if a rto is in effect (if not local must be open to relocating on own dime and must be onsite 2 weeks from offer day 1 of contract) Type: Contract Pay: $78-81.77/hr on w2-w2 only Hours: 8-5 M-F (40 hour work week) Length: 12 months-large possibility to extend Screenings: full panel drug and background once hired IV process: 1 or 2 rounds +optional benefits, long term contract with ability to extend or convert to full time Must Haves: minimum 10+ years of software engineering and/or product ownership experience minimum 6+ years as a Product Owner in an Agile environment Prior hands-on software development experience (developer transitioned into Product Owner role preferred) Strong technical knowledge of AWS and API/Web Services Experience translating business requirements into technical solutions Expertise in product backlog management, change requests, and stakeholder communication Experience working closely with engineering, QA, and business teams throughout the SDLC Proficiency with UAT, defect resolution, and software problem management Strong analytical, critical thinking, and decision-making skills Excellent written and verbal communication skills Preferred Skills Agile/Scrum certification Jira, Azure DevOps, and/or ServiceNow experience Experience supporting software product integrations and implementations Background in enterprise software products and customer-facing support environments Education & Experience Required: min Bachelor's degree with 10 years exp in software engineering/ product owner. min 6+ years in a Lead Product owner role Required Technical Skills Candidate needs to be have technical experience in the past, a developer transitioned into PO role. This is a technical product owner role and is this part is important. AWS and API webservices knowledge is a must have. Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Working Knowledge: Analyzes the value of a business and its functions through the value estimation of assets. Applies the prerequisites to a project before starting the business analysis process. Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. Documents the business case to justify the requirements of time and resources of a project. Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions. Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Level Extensive Experience: • Describes methods for estimating costs for request fulfillment. • Defines responses for non-standard or unsupported change requests. • Contributes to the design and development of request process flow and templates. • Clarifies description, components affected, need, cost estimate, risk, resources, status. • Manages all aspects of the change request process. • Researches new tools and techniques for monitoring product efficacy. Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Level Working Knowledge: • Identifies considerations for product integration with multiple platforms and systems. • Works with development or delivery of a software package or component. • Describes phases, activities, deliverables and processes for a specific methodology. • Works with structured documents for developing features, functions, plans and schedules. • Describes software design practices, technologies, and considerations. Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products. Level Working Knowledge: • Documents resolution progress and provides feedback to customers. • Describes issues and consideration for resolving problems involving other products or vendors. • Works with tracking and resolving common types of problems for a product or product group. • Describes actions, tools, and procedures for problem reporting, solving, and resolution. • Cites examples of unusual problems; follows proper notifications and escalation procedures Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Level Extensive Experience: • Participates in enhancing the sales process and expanding sales opportunities. • Collects, documents, and maintains product functional requirements; makes recommendations. • Supports and participates in major installations and customizations. • Maintains and disseminates information on customer use and experiences. • Has knowledge of all advanced business features and functions of the product. • Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges. User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Level Extensive Experience: • Compares and contrasts features and benefits of major acceptance testing frameworks. • Critiques user acceptance plans for appropriateness and completeness. • Develops approaches for acceptance testing following legal or contractual agreements. • Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases. • Applies user acceptance testing in typical software development scenarios. • Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process. Nice to Have: Agile Certification General knowledge of AWS and APIs Worked with Jira or Azure DevOps, ServiceNow. Soft Skills (Required) Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: • Reviews others' writing or presentations and provides feedback and coaching. • Adapts documents and presentations for the intended audience. • Demonstrates both empathy and assertiveness when communicating a need or defending a position. • Communicates well downward, upward, and outward. • Employs appropriate methods of persuasion when soliciting agreement. • Maintains focus on the topic at hand. Disqualifiers/Red Flags/Overqualifications : Consistent job hopping/ choppy tenure Local candidates only currently. Those who would want to relocate, please keep them warm, but do not submit unless we state so. Job Overview: Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems Position's Contributions to Work Group: Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Reason/motivation for request: New headcount
Apex Technology Corporation
Cornelius, North Carolina
Job Description Summary The Network / Systems Engineer is Apex's Level 3 technical resource, responsible for resolving the most complex escalated issues across client environments and performing engineering-level work on networks, systems, and infrastructure. This role handles advanced troubleshooting that exceeds Level 1 and Level 2 scope, performs onsite visits when remote resolution isn't possible, and participates in project work as needed - though project delivery is not the primary focus of the role. The Network / Systems Engineer is expected to be deeply technical, highly self-directed, and a reliable escalation point for the service desk team. Primary Responsibilities Advanced Escalation & Issue Resolution Serve as the Level 3 escalation point for complex issues that exceed Level 1 and Level 2 scope Diagnose and resolve advanced hardware, software, network, and systems issues across client environments Identify root cause on recurring or complex problems and implement permanent resolutions Perform onsite visits for issues that cannot be resolved remotely Escalate to the Engineering Manager or Senior Systems Engineer when issues require additional oversight or architecture-level decisions Network & Systems Engineering Configure, deploy, and maintain network devices including routers, switches, firewalls, and wireless access points Diagnose and resolve network-related issues including connectivity, performance, routing, and outages Support and maintain server environments including Windows Server, Active Directory, Group Policy, and DNS/DHCP Assist with cloud infrastructure and Microsoft 365/Azure administration at an engineering level Troubleshoot hardware failures, configuration errors, and system-level issues across client environments Project Participation Participate in infrastructure projects as assigned - including network deployments, server migrations, and system upgrades Execute scoped project tasks in coordination with the Senior Systems Engineer and Project Manager Document all project work thoroughly in ConnectWise and IT Glue Note: project work is a secondary function of this role - service desk escalations and engineering support remain the primary focus Ticket Management Log all work accurately and in real time in ConnectWise Work through the assigned ticket queue in priority order Keep ticket notes clear, complete, and useful for anyone who picks up the ticket after you Meet defined response time and resolution SLAs consistently Documentation Adherence Follow all standard operating procedures documented in IT Glue Adhere to Apex's security best practices on every ticket Never bypass documented processes - if a process is unclear or missing, flag it Contribute to documentation improvements when gaps or outdated procedures are identified Customer Service Excellence Keep clients informed of ticket progress and resolution status throughout the support process Communicate professionally and clearly in all client interactions Identify patterns and recurring issues within client environments and flag them to the Service Desk Manager Work collaboratively with dispatchers, service managers, and engineers Represent Apex professionally in every client interaction Required Qualifications 5+ years of IT support or systems/network engineering experience, preferably in an MSP environment Advanced hands-on experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP Strong networking skills - routing, switching, firewalls, VLANs, VPNs, and wireless Experience configuring and supporting firewalls and network devices (Meraki, Fortinet, SonicWall, or similar) Experience with Microsoft 365 and Azure administration beyond basic support Valid driver's license and ability to travel to client sites as needed Experience using ConnectWise or a comparable PSA/ticketing platform Strong written and verbal communication skills, including the ability to explain technical issues to non-technical clients Preferred Qualifications MSP experience strongly preferred Experience with ConnectWise, ScreenConnect, and IT Glue CompTIA Network+, Security+, or equivalent certifications Microsoft certifications (MD-102, AZ-104, or similar) Experience with backup and disaster recovery platforms (Datto, Veeam, or similar) Exposure to cybersecurity tools and best practices in an SMB environment Experience participating in infrastructure deployment or migration projects What This Role Is Not Not a primarily project-based role - escalation support and engineering coverage are the core function Not a solution architecture or design role - that is owned by the Senior Systems Engineer and Engineering Manager Not a management role - no direct reports Not a pure helpdesk role - Level 1 and Level 2 issues should be resolved before reaching this level What Makes Someone Successful Here Gets to root cause - doesn't patch problems, fixes them Trusted by the service desk team as a reliable escalation point who responds promptly and communicates clearly Manages time well between escalated tickets and project work without letting either suffer Documents thoroughly - every resolution, every configuration change, every onsite visit Comfortable working independently onsite with clients and representing Apex professionally Stays current on the technologies Apex supports and proactively builds knowledge Benefits Competitive salary based on experience and qualifications Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays) Quarterly incentives based on individual and team KPIs On-the-job training and support Team-based work environment Growth Opportunity Successful Network / Systems Engineers may advance their career by adding additional skills that can help them grow into a Senior Systems Engineer position Schedule Monday-Friday, 8:00 AM-5:00 PM. May require work outside of normal business hours on occasion. On call rotation required after 90 days Work Location Onsite in Cornelius, NC Local travel required for client onsite visits Hybrid work opportunity (up to 2 days/week) available after 90 days, based on performance This is a general overview of the role and does not constitute a comprehensive list of all duties and responsibilities.
10/23/2026
Full time
Job Description Summary The Network / Systems Engineer is Apex's Level 3 technical resource, responsible for resolving the most complex escalated issues across client environments and performing engineering-level work on networks, systems, and infrastructure. This role handles advanced troubleshooting that exceeds Level 1 and Level 2 scope, performs onsite visits when remote resolution isn't possible, and participates in project work as needed - though project delivery is not the primary focus of the role. The Network / Systems Engineer is expected to be deeply technical, highly self-directed, and a reliable escalation point for the service desk team. Primary Responsibilities Advanced Escalation & Issue Resolution Serve as the Level 3 escalation point for complex issues that exceed Level 1 and Level 2 scope Diagnose and resolve advanced hardware, software, network, and systems issues across client environments Identify root cause on recurring or complex problems and implement permanent resolutions Perform onsite visits for issues that cannot be resolved remotely Escalate to the Engineering Manager or Senior Systems Engineer when issues require additional oversight or architecture-level decisions Network & Systems Engineering Configure, deploy, and maintain network devices including routers, switches, firewalls, and wireless access points Diagnose and resolve network-related issues including connectivity, performance, routing, and outages Support and maintain server environments including Windows Server, Active Directory, Group Policy, and DNS/DHCP Assist with cloud infrastructure and Microsoft 365/Azure administration at an engineering level Troubleshoot hardware failures, configuration errors, and system-level issues across client environments Project Participation Participate in infrastructure projects as assigned - including network deployments, server migrations, and system upgrades Execute scoped project tasks in coordination with the Senior Systems Engineer and Project Manager Document all project work thoroughly in ConnectWise and IT Glue Note: project work is a secondary function of this role - service desk escalations and engineering support remain the primary focus Ticket Management Log all work accurately and in real time in ConnectWise Work through the assigned ticket queue in priority order Keep ticket notes clear, complete, and useful for anyone who picks up the ticket after you Meet defined response time and resolution SLAs consistently Documentation Adherence Follow all standard operating procedures documented in IT Glue Adhere to Apex's security best practices on every ticket Never bypass documented processes - if a process is unclear or missing, flag it Contribute to documentation improvements when gaps or outdated procedures are identified Customer Service Excellence Keep clients informed of ticket progress and resolution status throughout the support process Communicate professionally and clearly in all client interactions Identify patterns and recurring issues within client environments and flag them to the Service Desk Manager Work collaboratively with dispatchers, service managers, and engineers Represent Apex professionally in every client interaction Required Qualifications 5+ years of IT support or systems/network engineering experience, preferably in an MSP environment Advanced hands-on experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP Strong networking skills - routing, switching, firewalls, VLANs, VPNs, and wireless Experience configuring and supporting firewalls and network devices (Meraki, Fortinet, SonicWall, or similar) Experience with Microsoft 365 and Azure administration beyond basic support Valid driver's license and ability to travel to client sites as needed Experience using ConnectWise or a comparable PSA/ticketing platform Strong written and verbal communication skills, including the ability to explain technical issues to non-technical clients Preferred Qualifications MSP experience strongly preferred Experience with ConnectWise, ScreenConnect, and IT Glue CompTIA Network+, Security+, or equivalent certifications Microsoft certifications (MD-102, AZ-104, or similar) Experience with backup and disaster recovery platforms (Datto, Veeam, or similar) Exposure to cybersecurity tools and best practices in an SMB environment Experience participating in infrastructure deployment or migration projects What This Role Is Not Not a primarily project-based role - escalation support and engineering coverage are the core function Not a solution architecture or design role - that is owned by the Senior Systems Engineer and Engineering Manager Not a management role - no direct reports Not a pure helpdesk role - Level 1 and Level 2 issues should be resolved before reaching this level What Makes Someone Successful Here Gets to root cause - doesn't patch problems, fixes them Trusted by the service desk team as a reliable escalation point who responds promptly and communicates clearly Manages time well between escalated tickets and project work without letting either suffer Documents thoroughly - every resolution, every configuration change, every onsite visit Comfortable working independently onsite with clients and representing Apex professionally Stays current on the technologies Apex supports and proactively builds knowledge Benefits Competitive salary based on experience and qualifications Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays) Quarterly incentives based on individual and team KPIs On-the-job training and support Team-based work environment Growth Opportunity Successful Network / Systems Engineers may advance their career by adding additional skills that can help them grow into a Senior Systems Engineer position Schedule Monday-Friday, 8:00 AM-5:00 PM. May require work outside of normal business hours on occasion. On call rotation required after 90 days Work Location Onsite in Cornelius, NC Local travel required for client onsite visits Hybrid work opportunity (up to 2 days/week) available after 90 days, based on performance This is a general overview of the role and does not constitute a comprehensive list of all duties and responsibilities.
Job Description Job Title: Lab Support IT administrator Location: Wilmington, OH 45177 - Onsite Experience: 5+ Years in IT Infrastructure 3+ Years in GxP-Regulated Environments Job Responsibilities: Administer and troubleshoot Windows-based laboratory workstations, instrument software, and supporting infrastructure. Manage system installation, patching, upgrades, migrations, backups, and disaster recovery. Support GxP compliance, Computerized System Validation (CSV), and data integrity requirements. Prepare and maintain validation documentation, including URS, IQ/OQ/PQ, risk assessments, and traceability matrices. Conduct periodic system reviews, audit trail reviews, access reviews, risk assessments, and root cause analysis. Manage Active Directory, Group Policy Objects (GPOs), privileged access, and role-based permissions. Implement endpoint security, vulnerability management, system hardening, and network security controls. Troubleshoot TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewall-related issues. Collaborate with IT, Quality Assurance, Validation, Cybersecurity, laboratory teams, and external vendors. Required Skills: Windows Administration and Advanced Active Directory/GPO Administration GxP, GMP/GLP, CSV, FDA 21 CFR Part 11, EU Annex 11, and GAMP 5 Data Integrity (ALCOA+), Risk Assessment, RCA, and CAPA Endpoint Security, Vulnerability Management, and Network Security PowerShell Scripting and Automation Backup, Disaster Recovery, and Business Continuity Preferred: VMware, Waters Empower, Thermo Fisher SampleManager, or similar laboratory software platforms. Education: Bachelor's degree in IT, Computer Science, Engineering, Biotechnology, or a related field.
10/23/2026
Full time
Job Description Job Title: Lab Support IT administrator Location: Wilmington, OH 45177 - Onsite Experience: 5+ Years in IT Infrastructure 3+ Years in GxP-Regulated Environments Job Responsibilities: Administer and troubleshoot Windows-based laboratory workstations, instrument software, and supporting infrastructure. Manage system installation, patching, upgrades, migrations, backups, and disaster recovery. Support GxP compliance, Computerized System Validation (CSV), and data integrity requirements. Prepare and maintain validation documentation, including URS, IQ/OQ/PQ, risk assessments, and traceability matrices. Conduct periodic system reviews, audit trail reviews, access reviews, risk assessments, and root cause analysis. Manage Active Directory, Group Policy Objects (GPOs), privileged access, and role-based permissions. Implement endpoint security, vulnerability management, system hardening, and network security controls. Troubleshoot TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewall-related issues. Collaborate with IT, Quality Assurance, Validation, Cybersecurity, laboratory teams, and external vendors. Required Skills: Windows Administration and Advanced Active Directory/GPO Administration GxP, GMP/GLP, CSV, FDA 21 CFR Part 11, EU Annex 11, and GAMP 5 Data Integrity (ALCOA+), Risk Assessment, RCA, and CAPA Endpoint Security, Vulnerability Management, and Network Security PowerShell Scripting and Automation Backup, Disaster Recovery, and Business Continuity Preferred: VMware, Waters Empower, Thermo Fisher SampleManager, or similar laboratory software platforms. Education: Bachelor's degree in IT, Computer Science, Engineering, Biotechnology, or a related field.
Job Description AI Architect / AI Solution Architect Consultant Location: Seattle, WA Work Arrangement: Hybrid, minimum 3 days onsite per week when not traveling. Client travel varies by engagement. Work Authorization: U.S. Citizen or Green Card Holder Our client is a global technology and management consulting organization that helps large enterprises modernize their operations through data, analytics, cloud technologies, and artificial intelligence. Working across complex enterprise environments, the organization combines business strategy with technical architecture and implementation expertise. With significant investment in Generative AI, Agentic AI, and enterprise data transformation, the company is expanding its AI and data architecture capabilities to meet growing demand for scalable, governed, production-ready solutions that deliver measurable business outcomes. About the Role We are seeking AI Architects / AI Solution Architects to join a growing Data and AI Transformation practice. This position combines enterprise architecture, technical solutioning, and client-facing consulting, working directly with enterprise organizations to understand complex business challenges, assess existing technology environments, and design practical AI and data architectures. Unlike traditional architecture roles that focus primarily on technical standards or high-level design, this position requires architects who can engage directly with business stakeholders, understand the underlying problem, evaluate architectural options, and guide engineering teams through implementation. The role emphasizes enterprise data architecture, AI solution design, client-facing technical consulting, and AI governance , with a strong focus on developing architectures that can be successfully implemented within production environments rather than remaining theoretical recommendations. Projects may involve enterprise data platforms, cloud modernization, Generative AI, Agentic AI, retrieval-augmented generation (RAG), enterprise knowledge retrieval, and AI-enabled business workflows. Success is measured by the quality and scalability of architectural solutions, successful implementation, client adoption, and measurable business impact. What You'll Do Partner directly with enterprise clients, business stakeholders, and technical teams to understand business challenges and translate requirements into scalable AI and data architectures. Assess existing enterprise data environments, cloud infrastructure, technology platforms, and AI capabilities to identify architectural gaps and opportunities. Design future-state enterprise AI and data architectures that align with business objectives, technical requirements, scalability, security, and governance standards. Lead technical solutioning discussions, evaluate architectural approaches, and recommend appropriate technologies and design patterns based on client needs. Architect solutions involving Generative AI, Agentic AI, LLM-powered applications, RAG systems, enterprise knowledge retrieval, and AI-enabled workflows. Design architectures that integrate AI capabilities with existing enterprise data platforms, applications, and cloud environments. Establish architectural approaches for data governance, AI governance, responsible AI, security, and appropriate controls. Work across cloud environments such as AWS, Azure, and GCP , selecting architectural approaches that align with existing client infrastructure. Present architectural recommendations, technical tradeoffs, and future-state designs to both technical teams and business leadership. Guide engineering and delivery teams through implementation, ensuring solutions align with the intended architecture and enterprise requirements. Collaborate with data engineers, AI engineers, enterprise architects, and client stakeholders throughout the solution lifecycle. Challenge initial requirements when necessary to identify underlying business problems and recommend more effective architectural solutions. Develop reusable architecture patterns, solution frameworks, and technical documentation that can support future client engagements. Help ensure that proposed AI solutions move beyond experimentation into scalable, secure, governed production environments. What We're Looking For Significant experience in enterprise data architecture, AI solution architecture, or enterprise technology architecture , typically at the Manager or Senior Manager level. Strong foundation in data architecture , including designing enterprise data environments, data platform architectures, and scalable data solutions. Demonstrated experience designing enterprise AI architectures and integrating AI capabilities into broader enterprise technology environments. Experience assessing current-state technology environments and developing future-state architecture recommendations. Strong understanding of data governance, AI governance, responsible AI, security, and enterprise architecture considerations . Experience with major cloud platforms such as AWS, Azure, or GCP , including architectural considerations for enterprise-scale solutions. Demonstrated ability to work directly with business stakeholders, understand ambiguous requirements, and translate business challenges into practical technical architectures. Experience leading technical solutioning discussions, evaluating architectural alternatives, and communicating design decisions and tradeoffs. Ability to guide engineering teams through implementation and ensure technical solutions align with architectural requirements. Strong understanding of how enterprise data platforms, cloud technologies, and AI systems interact within complex organizational environments. Experience presenting architecture recommendations to both technical and non-technical stakeholders. Comfort operating in a client-facing consulting environment and adapting architectural approaches to different industries, technology stacks, and business requirements. Nice to Have Experience with Databricks, Palantir , or comparable enterprise data platforms. Familiarity with Data Mesh architecture principles. Experience with enterprise cloud modernization or large-scale data platform transformation initiatives. Architecture experience involving Generative AI, Agentic AI, RAG systems, vector databases, or AI orchestration frameworks . Hands-on software engineering, data engineering, or AI development experience that supports practical architectural decision-making. Background in management consulting, technology consulting, or enterprise digital transformation. Experience designing architectures for AI-enabled business workflows, enterprise knowledge systems, or automated decision support. Experience developing reusable architecture frameworks, reference architectures, or technical accelerators. Experience working across multiple enterprise cloud platforms or complex technology environments. Why This Role? Enterprise architecture ownership: Take responsibility for assessing complex client environments, defining future-state architectures, and guiding solutions through implementation rather than being limited to high-level advisory work. Investment in AI and emerging technologies: Join an organization actively expanding its Generative AI, Agentic AI, enterprise data architecture, and AI governance capabilities. Direct client impact: Work closely with enterprise stakeholders to solve business challenges and develop technical architectures that support measurable operational improvements. Variety of architectural challenges: Gain exposure to different industries, enterprise technology environments, cloud platforms, data ecosystems, and AI use cases. Opportunity to shape enterprise AI adoption: Help clients move from isolated AI experiments toward scalable, governed AI capabilities integrated into their existing technology environments. Technical and consulting career development: Build experience across enterprise architecture, AI strategy, technical solutioning, stakeholder engagement, and implementation leadership. Travel requirements depend on the specific client engagement. Some projects may involve regular weekly travel, while others may require little to no travel.
10/23/2026
Full time
Job Description AI Architect / AI Solution Architect Consultant Location: Seattle, WA Work Arrangement: Hybrid, minimum 3 days onsite per week when not traveling. Client travel varies by engagement. Work Authorization: U.S. Citizen or Green Card Holder Our client is a global technology and management consulting organization that helps large enterprises modernize their operations through data, analytics, cloud technologies, and artificial intelligence. Working across complex enterprise environments, the organization combines business strategy with technical architecture and implementation expertise. With significant investment in Generative AI, Agentic AI, and enterprise data transformation, the company is expanding its AI and data architecture capabilities to meet growing demand for scalable, governed, production-ready solutions that deliver measurable business outcomes. About the Role We are seeking AI Architects / AI Solution Architects to join a growing Data and AI Transformation practice. This position combines enterprise architecture, technical solutioning, and client-facing consulting, working directly with enterprise organizations to understand complex business challenges, assess existing technology environments, and design practical AI and data architectures. Unlike traditional architecture roles that focus primarily on technical standards or high-level design, this position requires architects who can engage directly with business stakeholders, understand the underlying problem, evaluate architectural options, and guide engineering teams through implementation. The role emphasizes enterprise data architecture, AI solution design, client-facing technical consulting, and AI governance , with a strong focus on developing architectures that can be successfully implemented within production environments rather than remaining theoretical recommendations. Projects may involve enterprise data platforms, cloud modernization, Generative AI, Agentic AI, retrieval-augmented generation (RAG), enterprise knowledge retrieval, and AI-enabled business workflows. Success is measured by the quality and scalability of architectural solutions, successful implementation, client adoption, and measurable business impact. What You'll Do Partner directly with enterprise clients, business stakeholders, and technical teams to understand business challenges and translate requirements into scalable AI and data architectures. Assess existing enterprise data environments, cloud infrastructure, technology platforms, and AI capabilities to identify architectural gaps and opportunities. Design future-state enterprise AI and data architectures that align with business objectives, technical requirements, scalability, security, and governance standards. Lead technical solutioning discussions, evaluate architectural approaches, and recommend appropriate technologies and design patterns based on client needs. Architect solutions involving Generative AI, Agentic AI, LLM-powered applications, RAG systems, enterprise knowledge retrieval, and AI-enabled workflows. Design architectures that integrate AI capabilities with existing enterprise data platforms, applications, and cloud environments. Establish architectural approaches for data governance, AI governance, responsible AI, security, and appropriate controls. Work across cloud environments such as AWS, Azure, and GCP , selecting architectural approaches that align with existing client infrastructure. Present architectural recommendations, technical tradeoffs, and future-state designs to both technical teams and business leadership. Guide engineering and delivery teams through implementation, ensuring solutions align with the intended architecture and enterprise requirements. Collaborate with data engineers, AI engineers, enterprise architects, and client stakeholders throughout the solution lifecycle. Challenge initial requirements when necessary to identify underlying business problems and recommend more effective architectural solutions. Develop reusable architecture patterns, solution frameworks, and technical documentation that can support future client engagements. Help ensure that proposed AI solutions move beyond experimentation into scalable, secure, governed production environments. What We're Looking For Significant experience in enterprise data architecture, AI solution architecture, or enterprise technology architecture , typically at the Manager or Senior Manager level. Strong foundation in data architecture , including designing enterprise data environments, data platform architectures, and scalable data solutions. Demonstrated experience designing enterprise AI architectures and integrating AI capabilities into broader enterprise technology environments. Experience assessing current-state technology environments and developing future-state architecture recommendations. Strong understanding of data governance, AI governance, responsible AI, security, and enterprise architecture considerations . Experience with major cloud platforms such as AWS, Azure, or GCP , including architectural considerations for enterprise-scale solutions. Demonstrated ability to work directly with business stakeholders, understand ambiguous requirements, and translate business challenges into practical technical architectures. Experience leading technical solutioning discussions, evaluating architectural alternatives, and communicating design decisions and tradeoffs. Ability to guide engineering teams through implementation and ensure technical solutions align with architectural requirements. Strong understanding of how enterprise data platforms, cloud technologies, and AI systems interact within complex organizational environments. Experience presenting architecture recommendations to both technical and non-technical stakeholders. Comfort operating in a client-facing consulting environment and adapting architectural approaches to different industries, technology stacks, and business requirements. Nice to Have Experience with Databricks, Palantir , or comparable enterprise data platforms. Familiarity with Data Mesh architecture principles. Experience with enterprise cloud modernization or large-scale data platform transformation initiatives. Architecture experience involving Generative AI, Agentic AI, RAG systems, vector databases, or AI orchestration frameworks . Hands-on software engineering, data engineering, or AI development experience that supports practical architectural decision-making. Background in management consulting, technology consulting, or enterprise digital transformation. Experience designing architectures for AI-enabled business workflows, enterprise knowledge systems, or automated decision support. Experience developing reusable architecture frameworks, reference architectures, or technical accelerators. Experience working across multiple enterprise cloud platforms or complex technology environments. Why This Role? Enterprise architecture ownership: Take responsibility for assessing complex client environments, defining future-state architectures, and guiding solutions through implementation rather than being limited to high-level advisory work. Investment in AI and emerging technologies: Join an organization actively expanding its Generative AI, Agentic AI, enterprise data architecture, and AI governance capabilities. Direct client impact: Work closely with enterprise stakeholders to solve business challenges and develop technical architectures that support measurable operational improvements. Variety of architectural challenges: Gain exposure to different industries, enterprise technology environments, cloud platforms, data ecosystems, and AI use cases. Opportunity to shape enterprise AI adoption: Help clients move from isolated AI experiments toward scalable, governed AI capabilities integrated into their existing technology environments. Technical and consulting career development: Build experience across enterprise architecture, AI strategy, technical solutioning, stakeholder engagement, and implementation leadership. Travel requirements depend on the specific client engagement. Some projects may involve regular weekly travel, while others may require little to no travel.
Omiz Staffing Solutions (OSS)
Berkeley Heights, New Jersey
Job Description WE'RE HIRING PRINCIPAL ENTERPRISE ARCHITECT - QUALITY ENGINEERING Architect the Future of AI-Driven Quality Engineering. Transform Enterprise Software Delivery. We are seeking an accomplished Principal Enterprise Architect - Quality Engineering to lead enterprise-wide modernization initiatives at the intersection of AI-driven engineering, intelligent automation, and next-generation software quality within the financial services and banking domain. This is a strategic, hands-on architecture leadership opportunity for a technology visionary who can redefine traditional Quality Assurance, establish enterprise-scale Quality Engineering frameworks, and embed AI-powered testing and deterministic validation throughout the Software Development Lifecycle (SDLC). The mission is clear: architect the shift from traditional testing to intelligent, specification-driven, AI-enabled Quality Engineering at enterprise scale. ? Location: Berkeley Heights, NJ - 5 Days Onsite ? Employment Type: Full-Time Permanent ? Level: Principal / Enterprise Architecture Leadership THE OPPORTUNITY KEY RESPONSIBILITIES Enterprise Quality Engineering Strategy: Define and drive the architectural vision for modern, scalable, AI-enabled Quality Engineering across complex technology ecosystems. AI-Driven Engineering & Automation: Integrate AI-assisted development, intelligent test generation, AI agents, and automated quality validation throughout the SDLC. Spec-Driven Design (SDD): Establish enterprise methodologies that align specifications, development, and deterministic validation for both human-written and AI-generated code. Enterprise Automation Architecture: Design modular, reusable, end-to-end automation frameworks spanning UI, APIs, middleware, backend services, and mobile applications. Technical Governance & Engineering Excellence: Establish architecture standards, lead design reviews, evaluate automation technologies, and ensure maintainability, reliability, and compliance with engineering best practices. Strategic Stakeholder Leadership: Collaborate with business and technology executives to translate modernization objectives into actionable architecture roadmaps and measurable outcomes. Engineering Enablement: Mentor technical teams and establish consistent automation practices, tool integrations, and delivery standards across Agile, DevOps, and CI/CD environments. THE IDEAL CANDIDATE REQUIRED EXPERTISE We are looking for a seasoned architect who brings deep technical expertise, enterprise-level perspective, and a proven record of Quality Engineering transformation. Core Technical Expertise 15+ years of experience in enterprise test automation, automation architecture, and large-scale Quality Engineering transformation. Strong hands-on proficiency in Playwright and TypeScript , with experience in Spec-Driven Design (SDD), BDD, and Cucumber . Strong experience with .NET Core / .NET Framework applications and API automation using Rest Assured or RestSharp . Practical expertise with AI-assisted development tools such as GitHub Copilot, Claude, or Gemini , including reviewing, debugging, validating, and optimizing AI-generated automation code. Experience architecting enterprise automation frameworks across UI, API, backend, middleware, and mobile platforms. Expertise in Appium and cloud-based mobile testing platforms such as BrowserStack, Sauce Labs, or Perfecto. Strong understanding of Agile/Scrum, DevOps, CI/CD, and enterprise automation tool integration. Financial Services Domain Expertise Strong experience across core banking, deposits, treasury, credit cards, transaction processing, and payments . Experience supporting large-scale modernization and digital transformation programs within complex enterprise environments. Preferred Qualifications Exposure to Applitools, Zephyr, Xray, AssertThat BDD, and service virtualization. Experience establishing enterprise-wide engineering standards, architectural governance, and reusable automation methodologies. Bachelor's or Master's degree in Computer Science, Information Systems, or a related discipline. WHY THIS ROLE? This is an opportunity to shape the future of enterprise software quality by bringing together architecture leadership, AI innovation, specification-driven development, and intelligent automation . You will influence engineering strategy, establish next-generation quality standards, and build scalable capabilities that improve software reliability, engineering productivity, and delivery confidence across mission-critical financial platforms. READY TO ARCHITECT WHAT'S NEXT? If you are an enterprise technology leader passionate about AI-driven engineering and transforming Quality Engineering at scale, we would like to connect with you.
10/23/2026
Full time
Job Description WE'RE HIRING PRINCIPAL ENTERPRISE ARCHITECT - QUALITY ENGINEERING Architect the Future of AI-Driven Quality Engineering. Transform Enterprise Software Delivery. We are seeking an accomplished Principal Enterprise Architect - Quality Engineering to lead enterprise-wide modernization initiatives at the intersection of AI-driven engineering, intelligent automation, and next-generation software quality within the financial services and banking domain. This is a strategic, hands-on architecture leadership opportunity for a technology visionary who can redefine traditional Quality Assurance, establish enterprise-scale Quality Engineering frameworks, and embed AI-powered testing and deterministic validation throughout the Software Development Lifecycle (SDLC). The mission is clear: architect the shift from traditional testing to intelligent, specification-driven, AI-enabled Quality Engineering at enterprise scale. ? Location: Berkeley Heights, NJ - 5 Days Onsite ? Employment Type: Full-Time Permanent ? Level: Principal / Enterprise Architecture Leadership THE OPPORTUNITY KEY RESPONSIBILITIES Enterprise Quality Engineering Strategy: Define and drive the architectural vision for modern, scalable, AI-enabled Quality Engineering across complex technology ecosystems. AI-Driven Engineering & Automation: Integrate AI-assisted development, intelligent test generation, AI agents, and automated quality validation throughout the SDLC. Spec-Driven Design (SDD): Establish enterprise methodologies that align specifications, development, and deterministic validation for both human-written and AI-generated code. Enterprise Automation Architecture: Design modular, reusable, end-to-end automation frameworks spanning UI, APIs, middleware, backend services, and mobile applications. Technical Governance & Engineering Excellence: Establish architecture standards, lead design reviews, evaluate automation technologies, and ensure maintainability, reliability, and compliance with engineering best practices. Strategic Stakeholder Leadership: Collaborate with business and technology executives to translate modernization objectives into actionable architecture roadmaps and measurable outcomes. Engineering Enablement: Mentor technical teams and establish consistent automation practices, tool integrations, and delivery standards across Agile, DevOps, and CI/CD environments. THE IDEAL CANDIDATE REQUIRED EXPERTISE We are looking for a seasoned architect who brings deep technical expertise, enterprise-level perspective, and a proven record of Quality Engineering transformation. Core Technical Expertise 15+ years of experience in enterprise test automation, automation architecture, and large-scale Quality Engineering transformation. Strong hands-on proficiency in Playwright and TypeScript , with experience in Spec-Driven Design (SDD), BDD, and Cucumber . Strong experience with .NET Core / .NET Framework applications and API automation using Rest Assured or RestSharp . Practical expertise with AI-assisted development tools such as GitHub Copilot, Claude, or Gemini , including reviewing, debugging, validating, and optimizing AI-generated automation code. Experience architecting enterprise automation frameworks across UI, API, backend, middleware, and mobile platforms. Expertise in Appium and cloud-based mobile testing platforms such as BrowserStack, Sauce Labs, or Perfecto. Strong understanding of Agile/Scrum, DevOps, CI/CD, and enterprise automation tool integration. Financial Services Domain Expertise Strong experience across core banking, deposits, treasury, credit cards, transaction processing, and payments . Experience supporting large-scale modernization and digital transformation programs within complex enterprise environments. Preferred Qualifications Exposure to Applitools, Zephyr, Xray, AssertThat BDD, and service virtualization. Experience establishing enterprise-wide engineering standards, architectural governance, and reusable automation methodologies. Bachelor's or Master's degree in Computer Science, Information Systems, or a related discipline. WHY THIS ROLE? This is an opportunity to shape the future of enterprise software quality by bringing together architecture leadership, AI innovation, specification-driven development, and intelligent automation . You will influence engineering strategy, establish next-generation quality standards, and build scalable capabilities that improve software reliability, engineering productivity, and delivery confidence across mission-critical financial platforms. READY TO ARCHITECT WHAT'S NEXT? If you are an enterprise technology leader passionate about AI-driven engineering and transforming Quality Engineering at scale, we would like to connect with you.
Job Description Trident Consulting is seeking a "L2 Desktop Support Engineer" for one of our client in Pittsburg, PA (Onsite). A global leader in business and technology services. Job title: L2 Desktop Support Engineer Location: Pittsburg, PA (Onsite) Type: W2 Contract Rate: $25-27/hr on W2 Top Skills Required : Strong troubleshooting skills for hardware, software, and OS issues Supported Migration/Aquisation in Pharma environment Highly responsive and Proactive approach impress customer. Job Description/ Responsibilities : • Familiarity with manufacturing, lab and Data Center IT equipment • Includes but is not limited to scanners, printers (Zebra, etc ), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates. • Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points) • Knowledge / Understanding of GMP and GxP • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment. • Strong focus on quality and attention to detail • Provide smart Hands and Feet support for Technology team on demand • Rack and Stack Support for commissioning/decommissioning infra devices to be provided. • Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. • Co-ordination for cable patching with Vendors or enable on demand. • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Installing and configuring hardware and software components to ensure usability by end users • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates • Experience in supporting overall manufacturing / lab IT systems and IT devices o Familiarity with manufacturing, lab or distribution center IT equipment o Includes but is not limited to scanners, printers (Zebra, etc ), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues • Advanced Microsoft skills (server support, etc.) • Strong focus on quality and attention to detail About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
10/23/2026
Full time
Job Description Trident Consulting is seeking a "L2 Desktop Support Engineer" for one of our client in Pittsburg, PA (Onsite). A global leader in business and technology services. Job title: L2 Desktop Support Engineer Location: Pittsburg, PA (Onsite) Type: W2 Contract Rate: $25-27/hr on W2 Top Skills Required : Strong troubleshooting skills for hardware, software, and OS issues Supported Migration/Aquisation in Pharma environment Highly responsive and Proactive approach impress customer. Job Description/ Responsibilities : • Familiarity with manufacturing, lab and Data Center IT equipment • Includes but is not limited to scanners, printers (Zebra, etc ), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates. • Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points) • Knowledge / Understanding of GMP and GxP • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment. • Strong focus on quality and attention to detail • Provide smart Hands and Feet support for Technology team on demand • Rack and Stack Support for commissioning/decommissioning infra devices to be provided. • Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. • Co-ordination for cable patching with Vendors or enable on demand. • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Installing and configuring hardware and software components to ensure usability by end users • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates • Experience in supporting overall manufacturing / lab IT systems and IT devices o Familiarity with manufacturing, lab or distribution center IT equipment o Includes but is not limited to scanners, printers (Zebra, etc ), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues • Advanced Microsoft skills (server support, etc.) • Strong focus on quality and attention to detail About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
Job Description Role: Desktop System Engineer Location: Nashville, TN (Onsite) Key Responsibilities Endpoint Architecture: maintain enterprise device management solutions including Microsoft Intune, Windows and macOS systems. Desktop Systems Engineer to help maintain our global End-User Computing (EUC) infrastructure. This role will work with end users on deskside issues, printing issues, imaging devices, desk moves. OS Deployment & Imaging: Deploy standardized operating system images (Windows 11 and macOS) Autopilot, and modern provisioning workflows. Security & Compliance: Enforce enterprise endpoints security baselines, managing patch deployments (WSUS/Intune), BitLocker encryption Asset Lifecycle Management: Maintain hardware/software asset standards, evaluate upcoming technologies, and coordinate technical rollouts with vendor management teams. Required Skills & Qualifications Education: Information Technology, or a related field (or equivalent practical experience). Technical Experience in Endpoint Engineering, Systems Administration, or End-User Computing (EUC) roles. Communication: Exceptional collaborative skills to interface with cross-functional IT infrastructure groups, external vendors, and corporate stakeholders.
10/23/2026
Full time
Job Description Role: Desktop System Engineer Location: Nashville, TN (Onsite) Key Responsibilities Endpoint Architecture: maintain enterprise device management solutions including Microsoft Intune, Windows and macOS systems. Desktop Systems Engineer to help maintain our global End-User Computing (EUC) infrastructure. This role will work with end users on deskside issues, printing issues, imaging devices, desk moves. OS Deployment & Imaging: Deploy standardized operating system images (Windows 11 and macOS) Autopilot, and modern provisioning workflows. Security & Compliance: Enforce enterprise endpoints security baselines, managing patch deployments (WSUS/Intune), BitLocker encryption Asset Lifecycle Management: Maintain hardware/software asset standards, evaluate upcoming technologies, and coordinate technical rollouts with vendor management teams. Required Skills & Qualifications Education: Information Technology, or a related field (or equivalent practical experience). Technical Experience in Endpoint Engineering, Systems Administration, or End-User Computing (EUC) roles. Communication: Exceptional collaborative skills to interface with cross-functional IT infrastructure groups, external vendors, and corporate stakeholders.
Job Description Position: Desktop Systems Engineer Location: New York (Onsite) Salary: Up to $150,000 Total Comp Do you want to work for a leading High Frequency Trading Firm? We're looking for a Desktop Systems Engineer to join a fast-paced technical support team. This role is hands-on, working with a wide range of hardware and software in a constantly evolving environment. Al Ideal candidates are resourceful, collaborative, and eager to grow their technical skills in a fast paced environment. Responsibilities: Provide onsite desktop support for corporate office and trading floor users. Set up, configure, and upgrade desktops, laptops, and mobile devices. Manage user accounts, device provisioning, VPN access, and permissions. Support conference room technology and remote collaboration tools (e.g., Zoom). Perform hardware installations (monitors, cards, etc.) and troubleshoot issues. Automate recurring support tasks and contribute to process improvements. Evaluate new tools and technologies for internal use. Requirements: Strong experience supporting Windows 11 Familiar with workstation builds, encryption tools Proficient with Microsoft Office (especially Outlook and Excel) and Exchange. Knowledge of SCCM/MEMCM or similar systems (2+ years preferred). Strong problem-solving, communication, and teamwork skills. PowerShell Scripting (Python Preferred) Desired: Experience with Intune, macOS or Linux support.
10/23/2026
Full time
Job Description Position: Desktop Systems Engineer Location: New York (Onsite) Salary: Up to $150,000 Total Comp Do you want to work for a leading High Frequency Trading Firm? We're looking for a Desktop Systems Engineer to join a fast-paced technical support team. This role is hands-on, working with a wide range of hardware and software in a constantly evolving environment. Al Ideal candidates are resourceful, collaborative, and eager to grow their technical skills in a fast paced environment. Responsibilities: Provide onsite desktop support for corporate office and trading floor users. Set up, configure, and upgrade desktops, laptops, and mobile devices. Manage user accounts, device provisioning, VPN access, and permissions. Support conference room technology and remote collaboration tools (e.g., Zoom). Perform hardware installations (monitors, cards, etc.) and troubleshoot issues. Automate recurring support tasks and contribute to process improvements. Evaluate new tools and technologies for internal use. Requirements: Strong experience supporting Windows 11 Familiar with workstation builds, encryption tools Proficient with Microsoft Office (especially Outlook and Excel) and Exchange. Knowledge of SCCM/MEMCM or similar systems (2+ years preferred). Strong problem-solving, communication, and teamwork skills. PowerShell Scripting (Python Preferred) Desired: Experience with Intune, macOS or Linux support.
Quantum World Technologies Inc.
Seattle, Washington
Job Description Role : Desktop Support With Active Directory Location: Seattle, WA (Onsite) Duration: Full-Time Need In-Person Interview Description: We are looking for a Desktop Support Engineer with experience in Active Directory, and end-user support. The candidate will handle user account management, password resets, account unlocks, access permissions, desktop/laptop troubleshooting, software installations, and basic network connectivity issues. Strong troubleshooting and communication skills are required.
10/23/2026
Full time
Job Description Role : Desktop Support With Active Directory Location: Seattle, WA (Onsite) Duration: Full-Time Need In-Person Interview Description: We are looking for a Desktop Support Engineer with experience in Active Directory, and end-user support. The candidate will handle user account management, password resets, account unlocks, access permissions, desktop/laptop troubleshooting, software installations, and basic network connectivity issues. Strong troubleshooting and communication skills are required.
Job Description Immediate need for a talented Desktop Technician III. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:26-32896 Pay Range: $30 - $34/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Assist in the software and hardware life cycle management processes, including research, packaging, quality assurance, and deployment preparation Set up new users, including desktop configuration, email accounts, LDAP accounts, and VPN accounts Support employees, both local and remote, with desktop issues, account issues, and access to various internal services Troubleshoot software issues on employees' desktops/laptops Provide off-hours support as needed Key Requirements and Technology Experience: 5-7 years experience in desktop support Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices Associate's degree in a technical field such as computer science, computer engineering, or related field required Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
10/23/2026
Full time
Job Description Immediate need for a talented Desktop Technician III. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:26-32896 Pay Range: $30 - $34/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Assist in the software and hardware life cycle management processes, including research, packaging, quality assurance, and deployment preparation Set up new users, including desktop configuration, email accounts, LDAP accounts, and VPN accounts Support employees, both local and remote, with desktop issues, account issues, and access to various internal services Troubleshoot software issues on employees' desktops/laptops Provide off-hours support as needed Key Requirements and Technology Experience: 5-7 years experience in desktop support Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices Associate's degree in a technical field such as computer science, computer engineering, or related field required Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Job Description AllSTEM Connections is actively recruiting on behalf of one of our valued clients-a leading organization known for innovation and excellence in the digital product space. We are excited to share this opportunity with professionals who are passionate about design systems, user experience, and collaborative product development. If the role aligns with your background and career goals, we encourage you to apply and take the next step toward joining a dynamic and forward-thinking team. Job Title: Audio Visual Support Engineer Employment Type: Contract (W2) Duration: December 2026 - December 2027 Location: Plainsboro, NJ Work Arrangement: 100% Onsite Schedule: Monday-Friday, 9:00 AM - 5:00 PM Pay Rate: USD 45 - USD 50/hour W2 Top 6 Must-Haves for This Role : Microsoft Teams Rooms (MTR) support experience Hands-on support, configuration, and troubleshooting of Teams Rooms environments. Audio Visual (AV) Support experience Conference room technology, cameras, microphones, speakers, displays, and meeting room systems. Crestron experience Supporting and troubleshooting Crestron room control and conferencing systems. Poly / Polycom experience Experience with Poly video conferencing and collaboration devices. ServiceNow ticketing experience Managing incidents, requests, SLAs, ticket ownership, and resolution tracking. Executive/VIP support Supporting high-profile meetings, leadership teams, and critical business events with professionalism. What the Client is Looking For The client is seeking a Senior Associate, IT Tech (IT AV Support Specialist) who can independently support enterprise audiovisual environments, Microsoft Teams Rooms, executive meetings, and conference room technology. This person will serve as the primary onsite AV/IT support resource, ensuring meeting spaces, collaboration tools, and live events operate flawlessly. The ideal candidate has experience supporting Microsoft Teams Rooms, Crestron, Poly devices, ServiceNow ticketing, executive stakeholders, and live event production environments . They should be comfortable troubleshooting high-visibility technical issues in real time while maintaining excellent customer service and professionalism. Key Responsibilities Support and maintain Microsoft Teams Rooms (MTR), Crestron, and Poly collaboration technologies Prepare conference rooms and meeting environments for business and executive meetings Conduct pre-meeting system validations, testing, and rehearsals Provide live troubleshooting and technical support during critical meetings and events Perform routine meeting room inspections, preventive maintenance, and firmware/software updates Manage incidents and service requests through ServiceNow Ensure SLA and KPI compliance through effective ticket ownership and issue resolution Maintain AV asset inventories, documentation, and equipment records Coordinate with vendors regarding repairs, replacements, installations, and escalations Partner with Facilities, IT teams, and business stakeholders to improve service reliability Support live production environments and company-wide events when required Assist with process improvements and operational efficiency initiatives Present project updates and technical findings during team meetings Required Qualifications Hands-on experience supporting Microsoft Teams Rooms and meeting room technologies Experience supporting live production environments, meetings, and events Strong AV troubleshooting experience Working knowledge of Crestron systems Experience supporting Poly collaboration devices Experience using ServiceNow ticketing systems Experience managing SLAs, service requests, and incident resolution Executive/VIP support experience Excellent customer service and communication skills Strong problem-solving and technical troubleshooting abilities Ability to work independently while collaborating with global teams Preferred Skills AV networking fundamentals Enterprise collaboration technologies IT Operations and Deskside Support Hardware lifecycle and asset management Vendor management and coordination Process improvement experience
10/23/2026
Full time
Job Description AllSTEM Connections is actively recruiting on behalf of one of our valued clients-a leading organization known for innovation and excellence in the digital product space. We are excited to share this opportunity with professionals who are passionate about design systems, user experience, and collaborative product development. If the role aligns with your background and career goals, we encourage you to apply and take the next step toward joining a dynamic and forward-thinking team. Job Title: Audio Visual Support Engineer Employment Type: Contract (W2) Duration: December 2026 - December 2027 Location: Plainsboro, NJ Work Arrangement: 100% Onsite Schedule: Monday-Friday, 9:00 AM - 5:00 PM Pay Rate: USD 45 - USD 50/hour W2 Top 6 Must-Haves for This Role : Microsoft Teams Rooms (MTR) support experience Hands-on support, configuration, and troubleshooting of Teams Rooms environments. Audio Visual (AV) Support experience Conference room technology, cameras, microphones, speakers, displays, and meeting room systems. Crestron experience Supporting and troubleshooting Crestron room control and conferencing systems. Poly / Polycom experience Experience with Poly video conferencing and collaboration devices. ServiceNow ticketing experience Managing incidents, requests, SLAs, ticket ownership, and resolution tracking. Executive/VIP support Supporting high-profile meetings, leadership teams, and critical business events with professionalism. What the Client is Looking For The client is seeking a Senior Associate, IT Tech (IT AV Support Specialist) who can independently support enterprise audiovisual environments, Microsoft Teams Rooms, executive meetings, and conference room technology. This person will serve as the primary onsite AV/IT support resource, ensuring meeting spaces, collaboration tools, and live events operate flawlessly. The ideal candidate has experience supporting Microsoft Teams Rooms, Crestron, Poly devices, ServiceNow ticketing, executive stakeholders, and live event production environments . They should be comfortable troubleshooting high-visibility technical issues in real time while maintaining excellent customer service and professionalism. Key Responsibilities Support and maintain Microsoft Teams Rooms (MTR), Crestron, and Poly collaboration technologies Prepare conference rooms and meeting environments for business and executive meetings Conduct pre-meeting system validations, testing, and rehearsals Provide live troubleshooting and technical support during critical meetings and events Perform routine meeting room inspections, preventive maintenance, and firmware/software updates Manage incidents and service requests through ServiceNow Ensure SLA and KPI compliance through effective ticket ownership and issue resolution Maintain AV asset inventories, documentation, and equipment records Coordinate with vendors regarding repairs, replacements, installations, and escalations Partner with Facilities, IT teams, and business stakeholders to improve service reliability Support live production environments and company-wide events when required Assist with process improvements and operational efficiency initiatives Present project updates and technical findings during team meetings Required Qualifications Hands-on experience supporting Microsoft Teams Rooms and meeting room technologies Experience supporting live production environments, meetings, and events Strong AV troubleshooting experience Working knowledge of Crestron systems Experience supporting Poly collaboration devices Experience using ServiceNow ticketing systems Experience managing SLAs, service requests, and incident resolution Executive/VIP support experience Excellent customer service and communication skills Strong problem-solving and technical troubleshooting abilities Ability to work independently while collaborating with global teams Preferred Skills AV networking fundamentals Enterprise collaboration technologies IT Operations and Deskside Support Hardware lifecycle and asset management Vendor management and coordination Process improvement experience
Job Description ? We're hiring: Desktop / Deployment Technician ? Baltimore / Owings Mills, MD 12-month contract, with possible extension Are you a hands-on IT technician who enjoys getting devices deployment-ready and solving problems before they reach the end user? Join a fast-paced team supporting laptop builds, hardware refreshes, new-hire setups, and virtual desktop readiness. What you'll do Image, configure, reimage, and prepare Windows 11 laptops, desktops, and virtual devices Run detailed quality checks on Microsoft 365, OneDrive, BitLocker, Zscaler, drivers, network connectivity, and security tools Support new-hire deployments, hardware refreshes, emergency replacements, and larger rollout projects Track device assignments, status, ownership, and work notes in ServiceNow Coordinate with Asset Management, Desktop Support, workstation engineering, and onsite and remote teams Install standard and specialized software and support VDI, Windows 365, and Windows upgrades What we're looking for Experience imaging, configuring, and troubleshooting Windows devices Familiarity with tools such as Intune, Autopilot, SCCM, or Company Portal Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, endpoint security, and wired/wireless connectivity Strong attention to detail, communication, and documentation skills ServiceNow, Excel, and large-scale rollout experience are a plus Ability to lift up to 50 pounds Training on build standards and deployment procedures will be provided. The ideal candidate is organized, adaptable, and ready to keep deployments moving when priorities shift. Interested? Message me or email to learn more.
10/23/2026
Full time
Job Description ? We're hiring: Desktop / Deployment Technician ? Baltimore / Owings Mills, MD 12-month contract, with possible extension Are you a hands-on IT technician who enjoys getting devices deployment-ready and solving problems before they reach the end user? Join a fast-paced team supporting laptop builds, hardware refreshes, new-hire setups, and virtual desktop readiness. What you'll do Image, configure, reimage, and prepare Windows 11 laptops, desktops, and virtual devices Run detailed quality checks on Microsoft 365, OneDrive, BitLocker, Zscaler, drivers, network connectivity, and security tools Support new-hire deployments, hardware refreshes, emergency replacements, and larger rollout projects Track device assignments, status, ownership, and work notes in ServiceNow Coordinate with Asset Management, Desktop Support, workstation engineering, and onsite and remote teams Install standard and specialized software and support VDI, Windows 365, and Windows upgrades What we're looking for Experience imaging, configuring, and troubleshooting Windows devices Familiarity with tools such as Intune, Autopilot, SCCM, or Company Portal Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, endpoint security, and wired/wireless connectivity Strong attention to detail, communication, and documentation skills ServiceNow, Excel, and large-scale rollout experience are a plus Ability to lift up to 50 pounds Training on build standards and deployment procedures will be provided. The ideal candidate is organized, adaptable, and ready to keep deployments moving when priorities shift. Interested? Message me or email to learn more.
Job Description 12-month contract with potential for extension or full-time conversion Standard business hours (Monday-Friday) Business casual environment Charlotte, NC - Hybrid schedule (3 days onsite, 2 days remote) W-2 only (not compatible with C2C or 1099); must be authorized to work in the U.S. without sponsorship Brooksource is searching for a Senior Endpoint Security Engineer to join our enterprise banking & financial services client's Information Protection & Risk Management (IPRM) organization. This individual will join a highly visible cybersecurity engineering team responsible for the deployment, health, and management of endpoint security agents across enterprise workstations and servers. The successful candidate will serve as a key technical resource, responsible for agent packaging, deployment, and endpoint engineering strategy. The team is looking for a hands-on senior engineer who can immediately contribute while also providing technical guidance to a group of junior engineers. The primary focus will be supporting security agents such as CrowdStrike, Qualys, and other endpoint security technologies by creating, packaging, deploying, troubleshooting, and automating solutions across Windows, Linux, and Mac environments. This individual will serve as a technical leader and subject matter expert for enterprise endpoint management, helping establish deployment standards, troubleshoot complex issues, improve automation, and ensure endpoint security tools remain healthy and operational across the company's environment. What the Team Does The Endpoint Security Engineering team is responsible for: Deploying and maintaining security agents across company workstations and servers Packaging and delivering endpoint security software to Windows, Linux, and Mac devices Supporting endpoint security health initiatives and standardization efforts Troubleshooting security client issues and deployment failures Developing automation and scripting solutions to improve operational efficiency Creating deployment standards, documentation, and engineering best practices Supporting security monitoring and endpoint protection technologies Day-to-Day Responsibilities Engineer, package, and deploy endpoint security agents across enterprise environments Support CrowdStrike, Qualys, and other endpoint security tooling Create and maintain deployment packages for Windows, Linux, and Mac operating systems Troubleshoot complex endpoint security, deployment, and agent health issues Develop automation and scripting solutions using Bash, PowerShell, and related tools Administer and support JAMF for Mac device management Partner with junior engineers to resolve technical challenges and improve operational maturity Establish and maintain deployment standards, SOPs, and technical documentation Assist with incident response and remediation efforts when endpoint security issues arise Collaborate with cybersecurity, infrastructure, and operations teams to maintain secure and stable endpoint environments Must-Have Skills Strong enterprise experience with Windows and Linux endpoint engineering Experience packaging and deploying enterprise software or security agents Deep troubleshooting and root-cause analysis skills Experience with security agent deployment and endpoint management Strong scripting experience (Bash/Zsh required) Experience creating standardized deployment packages across multiple operating systems Ability to mentor and guide junior engineers Experience working in large enterprise environments, preferably highly regulated industries Preferred Skills JAMF administration and MacOS engineering experience MacOS application packaging (.pkg) Linux RPM packaging experience PowerShell scripting Endpoint automation and orchestration Financial services or banking industry experience Experience with endpoint security tools such as CrowdStrike, Qualys, DLP, or related cybersecurity technologies Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
10/23/2026
Full time
Job Description 12-month contract with potential for extension or full-time conversion Standard business hours (Monday-Friday) Business casual environment Charlotte, NC - Hybrid schedule (3 days onsite, 2 days remote) W-2 only (not compatible with C2C or 1099); must be authorized to work in the U.S. without sponsorship Brooksource is searching for a Senior Endpoint Security Engineer to join our enterprise banking & financial services client's Information Protection & Risk Management (IPRM) organization. This individual will join a highly visible cybersecurity engineering team responsible for the deployment, health, and management of endpoint security agents across enterprise workstations and servers. The successful candidate will serve as a key technical resource, responsible for agent packaging, deployment, and endpoint engineering strategy. The team is looking for a hands-on senior engineer who can immediately contribute while also providing technical guidance to a group of junior engineers. The primary focus will be supporting security agents such as CrowdStrike, Qualys, and other endpoint security technologies by creating, packaging, deploying, troubleshooting, and automating solutions across Windows, Linux, and Mac environments. This individual will serve as a technical leader and subject matter expert for enterprise endpoint management, helping establish deployment standards, troubleshoot complex issues, improve automation, and ensure endpoint security tools remain healthy and operational across the company's environment. What the Team Does The Endpoint Security Engineering team is responsible for: Deploying and maintaining security agents across company workstations and servers Packaging and delivering endpoint security software to Windows, Linux, and Mac devices Supporting endpoint security health initiatives and standardization efforts Troubleshooting security client issues and deployment failures Developing automation and scripting solutions to improve operational efficiency Creating deployment standards, documentation, and engineering best practices Supporting security monitoring and endpoint protection technologies Day-to-Day Responsibilities Engineer, package, and deploy endpoint security agents across enterprise environments Support CrowdStrike, Qualys, and other endpoint security tooling Create and maintain deployment packages for Windows, Linux, and Mac operating systems Troubleshoot complex endpoint security, deployment, and agent health issues Develop automation and scripting solutions using Bash, PowerShell, and related tools Administer and support JAMF for Mac device management Partner with junior engineers to resolve technical challenges and improve operational maturity Establish and maintain deployment standards, SOPs, and technical documentation Assist with incident response and remediation efforts when endpoint security issues arise Collaborate with cybersecurity, infrastructure, and operations teams to maintain secure and stable endpoint environments Must-Have Skills Strong enterprise experience with Windows and Linux endpoint engineering Experience packaging and deploying enterprise software or security agents Deep troubleshooting and root-cause analysis skills Experience with security agent deployment and endpoint management Strong scripting experience (Bash/Zsh required) Experience creating standardized deployment packages across multiple operating systems Ability to mentor and guide junior engineers Experience working in large enterprise environments, preferably highly regulated industries Preferred Skills JAMF administration and MacOS engineering experience MacOS application packaging (.pkg) Linux RPM packaging experience PowerShell scripting Endpoint automation and orchestration Financial services or banking industry experience Experience with endpoint security tools such as CrowdStrike, Qualys, DLP, or related cybersecurity technologies Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Description Please "APPLY" online to be considered and contacted about this role. = We will NOT work with C2C/3rd Party Agencies for ANY reason = JOB DETAILS: Position: Field Network Technician (Cisco/Fortinet) JOB REF#: 45145 Duration: 12 Months (Contract) Location: ONSITE - Lincoln, NE 68509 Pay Rate: $41.00 (W2 only) (Not accepting 1099 or C2C) This role is 100% ONSITE - ( We will only consider LOCAL candidates) Hours: MON-FRI 8:00 AM to 5:00 PM Cisco Network Technician is responsible for installing Edge networking equipment across the state. As well as assisting Network Engineers in maintaining and troubleshooting existing Edge network infrastructure. RESPONSIBILITIES INCLUDE: Use a state vehicle to travel to the various sites a couple times each week Installing and configuring large scale Edge Network equipment to include Fortinet Fortigate firewalls, Cisco Catalyst 3650 and 9000 series switches, Cisco 1111 and 9000 series routers, Cisco APs and Wireless Controllers. Implementing disaster recovery plans Installation of Edge Networking devices across the state Provide technical support at an intermediate level for installation, operation, trouble shooting, and repair of edge network hardware. Coordinate multiple networking projects across multiple agencies at any given time. Installs and decommissions included. Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees. Work efficiently with a team of network engineers REQUIRED SKILLS/EXPERIENCE: Knowledge of information technology theory, principles, and practices in Edge routing/switching. Experience installing/configuring Installing and configuring Edge Network equipment, including Fortinet Fortigate firewalls, Cisco Catalyst 3650 and 9000 series switches, Cisco 1111 and 9000 series routers, Cisco APs and Wireless Controllers. Working knowledge of computer hardware, software, local and wide area network systems. Knowledge of client/server network protocols and Internet/Intranet applications. Knowledge of troubleshooting data networks and troubleshooting tools. Skill in delivering responsive, quality customer service. Ability to write clear and concise documentation of systems and procedures. Ability to communicate with vendors and other stakeholders Ability to successfully coordinate multiple projects across an enterprise network. Ability to read, understand and apply information from technical manuals Must have a Valid Drivers License - - Calance Benefits Offerings: - EPO/PPO Medical Plans - HMO/PPO Dental programs - Vision - VSP (Vision Plan Summary) - 401K Retirement vesting program (VOYA) - Paid Bi-Weekly/Direct Deposit - Flex Spending Plan - Voluntary Life, AD&D, STD or LTD plans View all our OPEN JOBS at: Thank You, Michell Casey
10/23/2026
Full time
Job Description Please "APPLY" online to be considered and contacted about this role. = We will NOT work with C2C/3rd Party Agencies for ANY reason = JOB DETAILS: Position: Field Network Technician (Cisco/Fortinet) JOB REF#: 45145 Duration: 12 Months (Contract) Location: ONSITE - Lincoln, NE 68509 Pay Rate: $41.00 (W2 only) (Not accepting 1099 or C2C) This role is 100% ONSITE - ( We will only consider LOCAL candidates) Hours: MON-FRI 8:00 AM to 5:00 PM Cisco Network Technician is responsible for installing Edge networking equipment across the state. As well as assisting Network Engineers in maintaining and troubleshooting existing Edge network infrastructure. RESPONSIBILITIES INCLUDE: Use a state vehicle to travel to the various sites a couple times each week Installing and configuring large scale Edge Network equipment to include Fortinet Fortigate firewalls, Cisco Catalyst 3650 and 9000 series switches, Cisco 1111 and 9000 series routers, Cisco APs and Wireless Controllers. Implementing disaster recovery plans Installation of Edge Networking devices across the state Provide technical support at an intermediate level for installation, operation, trouble shooting, and repair of edge network hardware. Coordinate multiple networking projects across multiple agencies at any given time. Installs and decommissions included. Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees. Work efficiently with a team of network engineers REQUIRED SKILLS/EXPERIENCE: Knowledge of information technology theory, principles, and practices in Edge routing/switching. Experience installing/configuring Installing and configuring Edge Network equipment, including Fortinet Fortigate firewalls, Cisco Catalyst 3650 and 9000 series switches, Cisco 1111 and 9000 series routers, Cisco APs and Wireless Controllers. Working knowledge of computer hardware, software, local and wide area network systems. Knowledge of client/server network protocols and Internet/Intranet applications. Knowledge of troubleshooting data networks and troubleshooting tools. Skill in delivering responsive, quality customer service. Ability to write clear and concise documentation of systems and procedures. Ability to communicate with vendors and other stakeholders Ability to successfully coordinate multiple projects across an enterprise network. Ability to read, understand and apply information from technical manuals Must have a Valid Drivers License - - Calance Benefits Offerings: - EPO/PPO Medical Plans - HMO/PPO Dental programs - Vision - VSP (Vision Plan Summary) - 401K Retirement vesting program (VOYA) - Paid Bi-Weekly/Direct Deposit - Flex Spending Plan - Voluntary Life, AD&D, STD or LTD plans View all our OPEN JOBS at: Thank You, Michell Casey
Job Description Title: Software Engineering Manager - Embedded Systems Location: Greater Seattle Area, WA (Onsite) Employment Type: Full-Time / Direct Hire Compensation: $155,000-$240,000 base salary (depending on experience) + 10% annual bonus Benefits: The position is eligible for medical, dental, vision, and life insurance coverage, PTO Position Overview We are partnering with an established technology organization seeking an experienced Software Engineering Manager to lead a team responsible for developing and delivering embedded software solutions. This position combines hands-on technical leadership with people management, overseeing software architecture, development, integration, testing, and delivery. The ideal candidate will have a strong background in embedded systems development, experience leading engineering teams, and a track record of delivering reliable software in a regulated environment. Key Responsibilities Lead, mentor, and develop a team of software engineers, providing technical direction, performance feedback, and career development. Oversee embedded software architecture, design, development, integration, verification, and validation. Guide technical decisions involving embedded platforms, hardware/software integration, and system performance. Manage engineering priorities, resources, timelines, and deliverables throughout the software development lifecycle. Collaborate with cross-functional engineering teams to support product development and successful project execution. Establish and improve software development processes, testing practices, documentation, and quality standards. Identify and resolve technical challenges while balancing product requirements, quality, and delivery timelines. Support continuous improvement initiatives and evaluate emerging development tools and technologies. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline. 8+ years of professional software development experience. 4+ years of experience developing software for bare-metal and/or embedded real-time operating systems (RTOS). 2+ years of experience managing software engineering teams or leading software development projects. Strong understanding of embedded software architecture, design, and hardware-integrated systems. Experience working within a regulated industry. Knowledge of software development best practices, version control, testing, and change management. Strong communication, technical leadership, and cross-functional collaboration skills. Preferred Qualifications Experience with embedded Linux, microcontrollers, or ARM-based platforms. Background in medical technology, aerospace, defense, automotive, or other regulated industries. Experience with software verification, validation, and formal development processes. Familiarity with continuous improvement and modern software development methodologies. Exposure to AI-assisted development tools or emerging software engineering technologies. Advanced degree in a related technical field.
10/23/2026
Full time
Job Description Title: Software Engineering Manager - Embedded Systems Location: Greater Seattle Area, WA (Onsite) Employment Type: Full-Time / Direct Hire Compensation: $155,000-$240,000 base salary (depending on experience) + 10% annual bonus Benefits: The position is eligible for medical, dental, vision, and life insurance coverage, PTO Position Overview We are partnering with an established technology organization seeking an experienced Software Engineering Manager to lead a team responsible for developing and delivering embedded software solutions. This position combines hands-on technical leadership with people management, overseeing software architecture, development, integration, testing, and delivery. The ideal candidate will have a strong background in embedded systems development, experience leading engineering teams, and a track record of delivering reliable software in a regulated environment. Key Responsibilities Lead, mentor, and develop a team of software engineers, providing technical direction, performance feedback, and career development. Oversee embedded software architecture, design, development, integration, verification, and validation. Guide technical decisions involving embedded platforms, hardware/software integration, and system performance. Manage engineering priorities, resources, timelines, and deliverables throughout the software development lifecycle. Collaborate with cross-functional engineering teams to support product development and successful project execution. Establish and improve software development processes, testing practices, documentation, and quality standards. Identify and resolve technical challenges while balancing product requirements, quality, and delivery timelines. Support continuous improvement initiatives and evaluate emerging development tools and technologies. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline. 8+ years of professional software development experience. 4+ years of experience developing software for bare-metal and/or embedded real-time operating systems (RTOS). 2+ years of experience managing software engineering teams or leading software development projects. Strong understanding of embedded software architecture, design, and hardware-integrated systems. Experience working within a regulated industry. Knowledge of software development best practices, version control, testing, and change management. Strong communication, technical leadership, and cross-functional collaboration skills. Preferred Qualifications Experience with embedded Linux, microcontrollers, or ARM-based platforms. Background in medical technology, aerospace, defense, automotive, or other regulated industries. Experience with software verification, validation, and formal development processes. Familiarity with continuous improvement and modern software development methodologies. Exposure to AI-assisted development tools or emerging software engineering technologies. Advanced degree in a related technical field.
Job Description Job Description Job Title: Lead Institutional Services Automation Quality Control Analyst Location: Wilmington, DE Hire Type: Contingent Pay Range: $65.00/hour Work Type: Full-time Work Model: Onsite Work Schedule: Monday - Friday, 8am - 5pm Recruiter Contact: Sean Pebbles Nature & Scope: Positional Overview Imagine Staffing is recruiting for a Lead Institutional Services Automation Quality Control Analyst on behalf of our client, a leading financial institution, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth. In this role you will be responsible for ensuring the efficient execution of high-quality business processes that deliver software products to the brands Institutional Services (IS) customers through the design, development and execution of automated test scripts. Works with cross-functional teams to identify test scenarios, implement automation frameworks, and detect and report software defects to support the software development lifecycle. Role & Responsibility: Tasks That Will Lead to Your Success Design, develop and maintain scalable and robust automation frameworks (UI (User Interface), API (Application Programming Interface) and performance. Define and implement the overall test automation strategy, including tooling, scripting, and architecture decisions. Evaluate, recommend and implement new testing tools and technologies; explore ways to improve testing efficiency and coverage through AI-assisted tools and practices. Collaborate with Development teams to understand system architecture and implementation; collaborate with Product Owner team by engaging in regular sprint planning and backlog grooming sessions to understand product requirements and acceptance criteria, translating them into comprehensive test automation strategies that ensure coverage of both functional and non-functional requirements. Collaborate with engineers to integrate automated tests into CI/CD (Continuous Integration/Continuous Deployment) pipelines using pertinent tools ensuring seamless and efficient test execution throughout the development life cycle. Review code and test scripts to ensure quality, scalability, and maintainability. Drive test data strategy and environment management for automation needs. Contribute to performance, security and load testing strategy and implementation. Continuously monitor and improve test automation metrics and KPIs (Key Performance Indicators). Publish automation test execution status report with traceability of test coverage at feature level and communicate it to stakeholders to ensure their awareness of progress and identify any issues upfront. Solve complex technical and operational problems. Serve as a resource for less experienced teammates. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports a culture of belonging and reflects brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Skills & Experience Qualifications That Will Help You Thrive Test case management in Zephyr and Automation Framework Development (UI, API, Integration Testing) CI/CD, Scripting, and Test Automation Engineering Business Process Validation and Quality Assurance Analysis
10/23/2026
Full time
Job Description Job Description Job Title: Lead Institutional Services Automation Quality Control Analyst Location: Wilmington, DE Hire Type: Contingent Pay Range: $65.00/hour Work Type: Full-time Work Model: Onsite Work Schedule: Monday - Friday, 8am - 5pm Recruiter Contact: Sean Pebbles Nature & Scope: Positional Overview Imagine Staffing is recruiting for a Lead Institutional Services Automation Quality Control Analyst on behalf of our client, a leading financial institution, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth. In this role you will be responsible for ensuring the efficient execution of high-quality business processes that deliver software products to the brands Institutional Services (IS) customers through the design, development and execution of automated test scripts. Works with cross-functional teams to identify test scenarios, implement automation frameworks, and detect and report software defects to support the software development lifecycle. Role & Responsibility: Tasks That Will Lead to Your Success Design, develop and maintain scalable and robust automation frameworks (UI (User Interface), API (Application Programming Interface) and performance. Define and implement the overall test automation strategy, including tooling, scripting, and architecture decisions. Evaluate, recommend and implement new testing tools and technologies; explore ways to improve testing efficiency and coverage through AI-assisted tools and practices. Collaborate with Development teams to understand system architecture and implementation; collaborate with Product Owner team by engaging in regular sprint planning and backlog grooming sessions to understand product requirements and acceptance criteria, translating them into comprehensive test automation strategies that ensure coverage of both functional and non-functional requirements. Collaborate with engineers to integrate automated tests into CI/CD (Continuous Integration/Continuous Deployment) pipelines using pertinent tools ensuring seamless and efficient test execution throughout the development life cycle. Review code and test scripts to ensure quality, scalability, and maintainability. Drive test data strategy and environment management for automation needs. Contribute to performance, security and load testing strategy and implementation. Continuously monitor and improve test automation metrics and KPIs (Key Performance Indicators). Publish automation test execution status report with traceability of test coverage at feature level and communicate it to stakeholders to ensure their awareness of progress and identify any issues upfront. Solve complex technical and operational problems. Serve as a resource for less experienced teammates. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports a culture of belonging and reflects brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Skills & Experience Qualifications That Will Help You Thrive Test case management in Zephyr and Automation Framework Development (UI, API, Integration Testing) CI/CD, Scripting, and Test Automation Engineering Business Process Validation and Quality Assurance Analysis
Job Description Senior Site Support Engineer Role Overview The Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for delivering high-quality onsite technology support at Danaher's Washington, DC headquarters. Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical business stakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver a polished, responsive, discreet, and highly personalized white-glove support experience. The role serves as a trusted technology partner for the DC executive community and the broader headquarters population. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely with colleagues, shares knowledge, and contributes to the team's overall delivery of reliable workplace technology, executive device support, collaboration platforms, conference rooms, and high-profile meetings. This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicate confidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and across technical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successful outcomes while maintaining clear communication until service is fully restored. Key Responsibilities Deliver White-Glove Executive Support Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders. Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities. Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction. Communicate technical information clearly and concisely in business-friendly language. Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors. Provide timely status updates without requiring executives or their assistants to repeatedly request information. Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities. Provide Advanced Digital Workplace Support Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues. Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies. Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology. Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable. Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution. Identify recurring problems and partner with engineering and service owners to address root causes. DIGITAL WORKPLACE SERVICES JOB DESCRIPTION Ensure Executive Meeting and Event Readiness Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events. Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components. Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk. Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance. Document issues, lessons learned, and improvement actions following significant events. Maintain Headquarters Technology Readiness Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters. Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents. Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, and refresh activities. Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessories are available and ready. Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives. Provide reasonable flexibility for planned executive events and urgent business-critical situations. Manage Technology Assets and Vendors Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplace assets. Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements. Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns. Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations. Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination when required. Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departing associates. Drive Service Quality and Continuous Improvement Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices. Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and known solutions. Develop clear user guidance and provide individual coaching on digital workplace technologies. Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience. Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements. Contribute to standardized Site Support services while recognizing the elevated requirements of a corporate headquarters. Partner across the technology organization to strengthen service consistency, accountability, and confidence in Site Support. Essential Requirements Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related discipline, or equivalent relevant professional experience. At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT service management. DIGITAL WORKPLACE SERVICES JOB DESCRIPTION Demonstrated experience providing direct technology support to executives, senior leaders, or other high-profile stakeholders. Strong hands-on experience with Microsoft 365, Microsoft Teams and meeting-room technology, Windows, macOS, mobile devices, peripherals, AV systems, and an enterprise ITSM platform such as ServiceNow. Excellent written and verbal communication skills, including the ability to explain technical matters to nontechnical stakeholders. Professional presence and interpersonal maturity appropriate for a corporate headquarters environment. Strong customer-service orientation and commitment to responsive, personalized support. Ability to remain composed, organized, and solution-focused during urgent, visible, or business-critical situations. Strong ownership mindset with accountability through final resolution, including work spanning multiple teams. Sound judgment and discretion when working with executives, confidential information, sensitive meetings, and corporate devices. Ability to prioritize competing demands and distinguish business-critical requirements from standard support requests. Ability to work onsite at the Washington, DC headquarters and support planned executive events or critical situations as needed. Preferred Qualifications Experience in a corporate headquarters, executive briefing center, Board environment, or similarly high-touch professional setting. Experience supporting Board meetings, earnings calls, leadership conferences, town halls, or other high-profile events. Hands-on knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, device compliance, and modern endpoint management. Experience supporting Microsoft Teams Rooms, audiovisual systems, wireless presentation technologies, and hybrid meetings. ITIL Foundation certification or practical experience with ITIL-aligned processes. Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV support certification. Experience coordinating managed-service providers, hardware vendors, telecommunications providers, and AV partners. Familiarity with technology asset management, CMDB controls, inventory reconciliation, and audit requirements. Key Competencies • Executive presence and professional credibility • Attention to detail • White-glove customer service • Composure under pressure • Clear and confident communication • Stakeholder and vendor coordination • Discretion and confidentiality • Meeting and event readiness . click apply for full job details
10/23/2026
Full time
Job Description Senior Site Support Engineer Role Overview The Digital Workplace Services Senior Site Support Engineer, Executive Support is responsible for delivering high-quality onsite technology support at Danaher's Washington, DC headquarters. Because the headquarters hosts senior leaders, Vice Presidents, executives, Board members, and critical business stakeholders, this position requires more than strong technical capabilities. The successful candidate will deliver a polished, responsive, discreet, and highly personalized white-glove support experience. The role serves as a trusted technology partner for the DC executive community and the broader headquarters population. Working as an active member of the Digital Workplace Services team, the engineer collaborates closely with colleagues, shares knowledge, and contributes to the team's overall delivery of reliable workplace technology, executive device support, collaboration platforms, conference rooms, and high-profile meetings. This position requires excellent judgment, composure under pressure, attention to detail, and the ability to communicate confidently with stakeholders at all levels. The engineer works collaboratively within the Site Support team and across technical teams and vendors, helping colleagues, contributing expertise, and taking shared accountability for successful outcomes while maintaining clear communication until service is fully restored. Key Responsibilities Deliver White-Glove Executive Support Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders. Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities. Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction. Communicate technical information clearly and concisely in business-friendly language. Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors. Provide timely status updates without requiring executives or their assistants to repeatedly request information. Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities. Provide Advanced Digital Workplace Support Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues. Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies. Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology. Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable. Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution. Identify recurring problems and partner with engineering and service owners to address root causes. DIGITAL WORKPLACE SERVICES JOB DESCRIPTION Ensure Executive Meeting and Event Readiness Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events. Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components. Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk. Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance. Document issues, lessons learned, and improvement actions following significant events. Maintain Headquarters Technology Readiness Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters. Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents. Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, and refresh activities. Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessories are available and ready. Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives. Provide reasonable flexibility for planned executive events and urgent business-critical situations. Manage Technology Assets and Vendors Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplace assets. Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements. Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns. Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations. Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination when required. Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departing associates. Drive Service Quality and Continuous Improvement Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices. Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and known solutions. Develop clear user guidance and provide individual coaching on digital workplace technologies. Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience. Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements. Contribute to standardized Site Support services while recognizing the elevated requirements of a corporate headquarters. Partner across the technology organization to strengthen service consistency, accountability, and confidence in Site Support. Essential Requirements Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related discipline, or equivalent relevant professional experience. At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT service management. DIGITAL WORKPLACE SERVICES JOB DESCRIPTION Demonstrated experience providing direct technology support to executives, senior leaders, or other high-profile stakeholders. Strong hands-on experience with Microsoft 365, Microsoft Teams and meeting-room technology, Windows, macOS, mobile devices, peripherals, AV systems, and an enterprise ITSM platform such as ServiceNow. Excellent written and verbal communication skills, including the ability to explain technical matters to nontechnical stakeholders. Professional presence and interpersonal maturity appropriate for a corporate headquarters environment. Strong customer-service orientation and commitment to responsive, personalized support. Ability to remain composed, organized, and solution-focused during urgent, visible, or business-critical situations. Strong ownership mindset with accountability through final resolution, including work spanning multiple teams. Sound judgment and discretion when working with executives, confidential information, sensitive meetings, and corporate devices. Ability to prioritize competing demands and distinguish business-critical requirements from standard support requests. Ability to work onsite at the Washington, DC headquarters and support planned executive events or critical situations as needed. Preferred Qualifications Experience in a corporate headquarters, executive briefing center, Board environment, or similarly high-touch professional setting. Experience supporting Board meetings, earnings calls, leadership conferences, town halls, or other high-profile events. Hands-on knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, device compliance, and modern endpoint management. Experience supporting Microsoft Teams Rooms, audiovisual systems, wireless presentation technologies, and hybrid meetings. ITIL Foundation certification or practical experience with ITIL-aligned processes. Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV support certification. Experience coordinating managed-service providers, hardware vendors, telecommunications providers, and AV partners. Familiarity with technology asset management, CMDB controls, inventory reconciliation, and audit requirements. Key Competencies • Executive presence and professional credibility • Attention to detail • White-glove customer service • Composure under pressure • Clear and confident communication • Stakeholder and vendor coordination • Discretion and confidentiality • Meeting and event readiness . click apply for full job details
Job Description Job Description Apply now: Senior Test Hardware Engineer, Onsite - Allentown, PA Job Title: Senior Test Hardware Engineer Location-Type: Onsite, Allentown, PA Start Date: ASAP Duration: Permanent Compensation Range: $150,000- $180,000 Bonus/RSUs Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description: This role is responsible for designing and delivering system-level test PCBs that enable the client's high-power integrated circuit products to be validated, tested, and deployed across internal and external manufacturing partners. Job Summary Collaborate with Product Test and Firmware/Software teams to define SLT system architecture and translate requirements into PCB designs. Design and capture schematics for SLT and bench PCBs using Allegro CAD tools, supporting high-power AI silicon applications. Create and maintain PCB component libraries, ensuring accuracy of component pinouts and footprints. Audit PCB layouts against design rule checks and work with layout, SI, and mechanical engineers to meet all electrical and thermal requirements. Manage vendor relationships throughout the PCB fabrication and assembly process, including deliverables, design file archival, and production-hardening. Test manufactured PCBs, manage inventory and test status, and execute debug, rework, and ECOs as needed for deployment to internal and external customers. Apply systems-level thinking across hardware, firmware/software, mechanical, and manufacturability considerations to deliver complete test solutions. Minimum Requirements: Bachelor's degree in Electrical Engineering. 12 or more years of experience developing PCBs through manufacturing and test. In-depth experience with schematic capture using Allegro (Cadence Capture CIS strongly preferred; Altium or Mentor Graphics considered with strong design background). Experience managing vendors in a PCB manufacturing process, including fabrication and assembly. Experience with production-hardening of PCB designs. Familiarity with high-speed PCB design techniques including blind/buried vias, backdrilling, channel loss, and crosstalk mitigation. Preferred Qualifications: Experience designing PCBs for high-power systems (200W or more per rail, 1-3kW or more overall), with simulation skills related to Power Delivery Network design. Experience implementing detailed via structures for BGAs and connectors, with a solid understanding of transmission line fundamentals. Comfort working with command-line Linux OS-based programs and scripting. Familiarity with hardware/software interfaces and embedded software design constraints such as memory, power, and speed. Willingness to travel internationally (Taiwan, Malaysia, or Korea) on an occasional basis.
10/23/2026
Full time
Job Description Job Description Apply now: Senior Test Hardware Engineer, Onsite - Allentown, PA Job Title: Senior Test Hardware Engineer Location-Type: Onsite, Allentown, PA Start Date: ASAP Duration: Permanent Compensation Range: $150,000- $180,000 Bonus/RSUs Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description: This role is responsible for designing and delivering system-level test PCBs that enable the client's high-power integrated circuit products to be validated, tested, and deployed across internal and external manufacturing partners. Job Summary Collaborate with Product Test and Firmware/Software teams to define SLT system architecture and translate requirements into PCB designs. Design and capture schematics for SLT and bench PCBs using Allegro CAD tools, supporting high-power AI silicon applications. Create and maintain PCB component libraries, ensuring accuracy of component pinouts and footprints. Audit PCB layouts against design rule checks and work with layout, SI, and mechanical engineers to meet all electrical and thermal requirements. Manage vendor relationships throughout the PCB fabrication and assembly process, including deliverables, design file archival, and production-hardening. Test manufactured PCBs, manage inventory and test status, and execute debug, rework, and ECOs as needed for deployment to internal and external customers. Apply systems-level thinking across hardware, firmware/software, mechanical, and manufacturability considerations to deliver complete test solutions. Minimum Requirements: Bachelor's degree in Electrical Engineering. 12 or more years of experience developing PCBs through manufacturing and test. In-depth experience with schematic capture using Allegro (Cadence Capture CIS strongly preferred; Altium or Mentor Graphics considered with strong design background). Experience managing vendors in a PCB manufacturing process, including fabrication and assembly. Experience with production-hardening of PCB designs. Familiarity with high-speed PCB design techniques including blind/buried vias, backdrilling, channel loss, and crosstalk mitigation. Preferred Qualifications: Experience designing PCBs for high-power systems (200W or more per rail, 1-3kW or more overall), with simulation skills related to Power Delivery Network design. Experience implementing detailed via structures for BGAs and connectors, with a solid understanding of transmission line fundamentals. Comfort working with command-line Linux OS-based programs and scripting. Familiarity with hardware/software interfaces and embedded software design constraints such as memory, power, and speed. Willingness to travel internationally (Taiwan, Malaysia, or Korea) on an occasional basis.
Job Description Location : Onsite in Jersey City, NJ Please only apply if you are able to work onsite from Jersey City, NJ At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a Senior AI/ML Engineer (LLM / Agentic Systems) - Senior-Level (Senior / SWD-SR L2 and up) who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era. About the role We are seeking a qualified Senior AI/ML Engineer to support in designing, developing, and deploying production-grade AI, machine learning, and LLM-powered agentic solutions. This role is responsible for performing the essential functions listed below and requires the skills and experience described. You will collaborate closely with cross-functional teams and senior stakeholders to build high-impact digital products, predictive models, and real-time retrieval architectures. Job Responsibilities Architect, build, and deploy production-grade LLM-powered and agentic applications, incorporating robust tracing, evaluations, guardrails, and memory design. Develop, validate, monitor, and retrain predictive or optimization models in production environments to ensure sustained model health and accuracy. Design and implement practical RAG solutions (retrieval quality, embeddings, vector stores, and knowledge graphs). Build and maintain scalable ML pipelines using platforms such as Databricks, AWS SageMaker, MLflow, and Kubernetes (AWS EKS). Manage structured and unstructured data, real-time processing pipelines, and databases using SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis). Partner effectively with senior technical and business stakeholders to communicate complex machine learning concepts and deliver business value. Support model risk management and regulatory reviews as required by client or domain specifications. Minimum Qualifications MS in Computer Science, Statistics, Mathematics, Machine Learning, or a related field (or equivalent practical experience). 6-9 years of professional software/ML development experience, with at least 4 years dedicated to AI/ML solutions. Hands-on experience building LLM-powered or agentic applications in production, including tracing, evaluations, and guardrails. Hands-on experience taking predictive or optimization models to production and keeping them healthy in production (validation, monitoring, retraining). Practical RAG experience - retrieval quality, embeddings, and vector stores. Strong programming skills in Python, with deep knowledge of data structures, algorithms, machine learning, data mining, information retrieval, and statistics. Knowledge of Kubernetes (AWS EKS). Experience training models in Databricks and SageMaker, and working with MLflow. Expert knowledge of at least one major platform/tool: AWS, Azure, or Kubernetes. Knowledge of data management, data model design, and real-time processing using both SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis). Excellent verbal and written communication skills in English. Preferred Qualifications Experience with pricing, revenue management, elasticity, or demand forecasting models in a production setting. Experience with mathematical optimization (linear/mixed-integer programming, e.g., OR-Tools or Gurobi) and constrained recommendation problems. Experience with causal inference, uplift modeling, or experiment design where randomization is limited. Graph RAG experience, knowledge graphs, and graph databases used for retrieval. Experience delivering models through model risk management or equivalent regulatory review. Experience working in the financial or payments domain at a large institution (Investment Banking, Markets, Securities Services), or with commercial card, treasury services, or billing and revenue systems. Experience with agent frameworks/runtimes, A2A, MCP, or agent memory design (memory nodes, episodic/semantic memory). Understanding of LLM fine-tuning and small language model (SLM) inference. Ability to develop full-stack products using modern JavaScript/TypeScript frameworks (e.g., Next.js, Svelte) for agent UIs (AG-UI / NEO UI SDK). Knowledge of high-performance systems languages such as Go or Rust. What Will Help You Succeed Python, ML & LLMs / Agentic Frameworks (Mandatory) RAG & Vector Stores / Embeddings (Mandatory) Cloud & Orchestration: AWS/Azure, Kubernetes (EKS), Databricks, MLflow, SageMaker (Mandatory) SQL / NoSQL (Postgres, OpenSearch, Redis) (Mandatory) Graph RAG / Knowledge Graphs & Optimization (Gurobi, OR-Tools) (Preferred) Full-Stack Agent UI (Next.js / Svelte / TypeScript) or Go / Rust (Preferred) Location & Work Mode This position can be filled in Jersey City, NJ Other Requirements Physical requirements: Able to operate standard office equipment and work at a computer desk, with or without a reasonable accommodation. Benefits Benefits for this position will likely include the following: Unlimited paid time off. Healthcare benefits. Dental benefits. Vision benefits. Disability insurance. Life insurance benefits. Retirement benefits, including 401(k) and a potential company match. Parental leave for both birthing (up to 14 weeks of paid leave) and non-birthing parents (up to 4 weeks paid leave), as well as adoption leave (up to 8 weeks of paid leave), subject to qualifications. Child hospitalization leave (up to 15 paid calendar days per year), subject to qualifications. "Be kind to yourself day" on your anniversary (subject to terms and conditions). Graduation and birthing gifts, subject to eligibility. Paid Jury duty (up to 4 weeks a year), subject to eligibility. Paid moving days (up to 2 days a year), subject to eligibility. Approximately 12 paid company holidays a year. For additional information regarding benefits, please see the Globant Experience Guide. Accommodations Globant will collect and process your information as a part of this application should you choose to submit it. For additional information please see Globant's Privacy Policy. Equal Employment Opportunity Globant is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of any basis protected by law. For Canadian job postings, Globant does not discriminate based on any Canadian Federal or Provincial anti-discrimination law, and offers the same opportunities to all applicants regardless of characteristics. Use of AI Globant may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
10/23/2026
Full time
Job Description Location : Onsite in Jersey City, NJ Please only apply if you are able to work onsite from Jersey City, NJ At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a Senior AI/ML Engineer (LLM / Agentic Systems) - Senior-Level (Senior / SWD-SR L2 and up) who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era. About the role We are seeking a qualified Senior AI/ML Engineer to support in designing, developing, and deploying production-grade AI, machine learning, and LLM-powered agentic solutions. This role is responsible for performing the essential functions listed below and requires the skills and experience described. You will collaborate closely with cross-functional teams and senior stakeholders to build high-impact digital products, predictive models, and real-time retrieval architectures. Job Responsibilities Architect, build, and deploy production-grade LLM-powered and agentic applications, incorporating robust tracing, evaluations, guardrails, and memory design. Develop, validate, monitor, and retrain predictive or optimization models in production environments to ensure sustained model health and accuracy. Design and implement practical RAG solutions (retrieval quality, embeddings, vector stores, and knowledge graphs). Build and maintain scalable ML pipelines using platforms such as Databricks, AWS SageMaker, MLflow, and Kubernetes (AWS EKS). Manage structured and unstructured data, real-time processing pipelines, and databases using SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis). Partner effectively with senior technical and business stakeholders to communicate complex machine learning concepts and deliver business value. Support model risk management and regulatory reviews as required by client or domain specifications. Minimum Qualifications MS in Computer Science, Statistics, Mathematics, Machine Learning, or a related field (or equivalent practical experience). 6-9 years of professional software/ML development experience, with at least 4 years dedicated to AI/ML solutions. Hands-on experience building LLM-powered or agentic applications in production, including tracing, evaluations, and guardrails. Hands-on experience taking predictive or optimization models to production and keeping them healthy in production (validation, monitoring, retraining). Practical RAG experience - retrieval quality, embeddings, and vector stores. Strong programming skills in Python, with deep knowledge of data structures, algorithms, machine learning, data mining, information retrieval, and statistics. Knowledge of Kubernetes (AWS EKS). Experience training models in Databricks and SageMaker, and working with MLflow. Expert knowledge of at least one major platform/tool: AWS, Azure, or Kubernetes. Knowledge of data management, data model design, and real-time processing using both SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis). Excellent verbal and written communication skills in English. Preferred Qualifications Experience with pricing, revenue management, elasticity, or demand forecasting models in a production setting. Experience with mathematical optimization (linear/mixed-integer programming, e.g., OR-Tools or Gurobi) and constrained recommendation problems. Experience with causal inference, uplift modeling, or experiment design where randomization is limited. Graph RAG experience, knowledge graphs, and graph databases used for retrieval. Experience delivering models through model risk management or equivalent regulatory review. Experience working in the financial or payments domain at a large institution (Investment Banking, Markets, Securities Services), or with commercial card, treasury services, or billing and revenue systems. Experience with agent frameworks/runtimes, A2A, MCP, or agent memory design (memory nodes, episodic/semantic memory). Understanding of LLM fine-tuning and small language model (SLM) inference. Ability to develop full-stack products using modern JavaScript/TypeScript frameworks (e.g., Next.js, Svelte) for agent UIs (AG-UI / NEO UI SDK). Knowledge of high-performance systems languages such as Go or Rust. What Will Help You Succeed Python, ML & LLMs / Agentic Frameworks (Mandatory) RAG & Vector Stores / Embeddings (Mandatory) Cloud & Orchestration: AWS/Azure, Kubernetes (EKS), Databricks, MLflow, SageMaker (Mandatory) SQL / NoSQL (Postgres, OpenSearch, Redis) (Mandatory) Graph RAG / Knowledge Graphs & Optimization (Gurobi, OR-Tools) (Preferred) Full-Stack Agent UI (Next.js / Svelte / TypeScript) or Go / Rust (Preferred) Location & Work Mode This position can be filled in Jersey City, NJ Other Requirements Physical requirements: Able to operate standard office equipment and work at a computer desk, with or without a reasonable accommodation. Benefits Benefits for this position will likely include the following: Unlimited paid time off. Healthcare benefits. Dental benefits. Vision benefits. Disability insurance. Life insurance benefits. Retirement benefits, including 401(k) and a potential company match. Parental leave for both birthing (up to 14 weeks of paid leave) and non-birthing parents (up to 4 weeks paid leave), as well as adoption leave (up to 8 weeks of paid leave), subject to qualifications. Child hospitalization leave (up to 15 paid calendar days per year), subject to qualifications. "Be kind to yourself day" on your anniversary (subject to terms and conditions). Graduation and birthing gifts, subject to eligibility. Paid Jury duty (up to 4 weeks a year), subject to eligibility. Paid moving days (up to 2 days a year), subject to eligibility. Approximately 12 paid company holidays a year. For additional information regarding benefits, please see the Globant Experience Guide. Accommodations Globant will collect and process your information as a part of this application should you choose to submit it. For additional information please see Globant's Privacy Policy. Equal Employment Opportunity Globant is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of any basis protected by law. For Canadian job postings, Globant does not discriminate based on any Canadian Federal or Provincial anti-discrimination law, and offers the same opportunities to all applicants regardless of characteristics. Use of AI Globant may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
