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Job Description Job Description BGIS is looking for a Data Center Hardware Remediation Technician to join the team, McCarran, NV . BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. RESPONSIBILITIES Perform physical hardware remediation (Break/Fix) Provide hardware upgrade support. Confirm hardware issues are fixed after on-site fixes are completed. Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required. Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues. Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal) May be required for on-call after hours. Effectively utilizes the ticket management system. This is not a remote support position but requires reporting to a data center location. Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES Experience with remote console / server management technologies - BMC/iLo/iDrac/Cyclades/etc. Ability to effectively communicate with customers, technicians and vendors. Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution. Experience working with hardware from multiple vendors. Experience working within a ticketing system: Remedy, ServiceNow, etc. Work experience in a large data center Knowledge of RAID controller and configuration a plus High level of written and oral fluency in English Excellent verbal and written communication Must be able to multi-task. Must be able to adapt to changing priorities, conditions, and circumstances. Must be punctual and reliable. Must have good organization, interpersonal, and time management skills. Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Visit us online at for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this non-exempt position in the US is $27-28 an hour. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. Responsibilities for Internal Candidates Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information. Company Description BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor. Visit us online at for more information.

Job Description Job Description Telecommunications Installer Level III/IV Position Overview: The Telecommunications Installer Level III/IV is responsible for the overall development and implementation of various installation and maintenance services. The person in this position will provide these services in the field at customer sites as well as in the HM Cragg corporate facility. Reporting Relationship : The Telecommunications Installer Level III/IV reports to the Director of Service Responsibilities/Accountabilities Performs additions, removals, and modifications to working equipment and circuits Performs the following work activities without supervision or direction: Addition or removal of common systems equipment and hardware Addition or removal of wiring connections on non-working equipment Lead verification and continuity testing Analysis of job specifications, drawings, and documentation Be able to provide work assignments to Skill Level 1 and 2 Installers Be proficient in preparing General, Detailed, and Combined Method of Procedure's (MOP's) Be proficient in preparing a Job Information Memorandum (JIM) Resolve job specification and/or drawing problems without assistance Mark and correct office record drawings Be able to perform in-process and final quality inspections Circuit modifications Software additions or upgrades Power transition work Addition or removal of batteries Addition or removal of circuits on working power distribution sources Equipment testing and turn-up Has capability of being job site manager Adheres to the installation methods and standards per Telcordia GR-1275-CORE and/or customers' installation standards Demonstrates proper operation of basic tools and test equipment Supplies and organizes trucks with all equipment necessary to perform job functions at various sites. Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements Continually trains and develops to advance to the next levels of Installation and Field Technician Conforms to all safety standards Perform other assignments as assigned Requirements : Skills/Knowledge Must have a minimum of 6 years of experience or equivalent experience as determined by HMC management Ability to take direction, communication and supervision from Service Manager and assigned Project Manager Excellent communication and customer service skills Excellent attendance record Personal Attributes Must demonstrate honesty and integrity in work and relationships Demonstrates servant-based principles with internal and external customers Demonstrates innovation/creativity in work Must possess a strong work ethic and takes ownership of both company and client goals/objectives Focused on understanding, meeting and exceeding customer expectations Focused on collaboration and teamwork for the mutual success of the company and its employees Posting Qualifications: High school diploma or equivalent Minimum of 6 years of industry experience Minimum 2-year Electrical degree or equivalent experience preferred Ability to work at various heights Ability to lift 150 pounds repetitively Ability to obtain Class C Commercial Drivers License with Hazardous Material Endorsement within 90 days of hire Must pass a physical exam, background check and drug test within 90 days of hire Travel expectations: Required travel to customer sites out of town for overnight and/or extended periods of time At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

Guardiar is seeking a Service Technician to support our innovative IT and software solutions. In this role, you will install, configure, and maintain hardware and software at client sites and remotely, ensuring systems run efficiently and securely. You'll diagnose and resolve technical issues, manage tickets, document solutions, and provide clear guidance to end users. Collaborating closely with cross-functional teams, you'll help deliver reliable, high-quality service while contributing feedback to improve our products and processes in a dynamic, growth-focused culture. Responsibilities Install, configure, and maintain IT hardware and software for clients Diagnose and troubleshoot system, network, and application issues Provide remote and on-site technical support to end users Manage and resolve tickets within defined service-level targets Document incidents, resolutions, and technical procedures Collaborate with internal teams to escalate complex issues Perform routine system checks and preventative maintenance Educate users on best practices and proper system use Support deployment and upgrades of software solutions Contribute feedback to improve products and support processes Required Skills Hardware installation and repair Software installation and configuration Windows and mac OS administration Basic networking (TCP/IP, DNS, DHCP) Remote support tools (RDP, VPN) Ticketing systems (e.g., Jira, Service Now) System diagnostics and troubleshooting Customer service and communication Documentation and reporting Cybersecurity best practices

Sierra, a division of XYZ Tech Inc. in Chicago, IL, seeks a Maintenance Associate to support IT facilities and hardware for cutting-edge software operations. You'll perform preventive maintenance, troubleshoot and repair workstations, servers, and peripherals, and ensure minimal downtime for internal teams. Partner closely with engineers to support deployments, maintain inventory, and follow safety and compliance standards. Sierra fosters innovation, collaboration, and diversity, offering growth through continuous learning, exposure to modern tools, and clear career advancement in a dynamic, fast-paced tech environment. Responsibilities Perform preventive and corrective maintenance on workstations, servers, and peripherals to minimize downtime. Troubleshoot and resolve hardware, basic network, and connectivity issues in a timely manner. Support IT facilities operations, including racks, cabling, and environmental checks. Track and manage IT assets, spare parts, and inventory, ensuring accurate records. Log and manage work through ticketing tools, documenting issues, resolutions, and follow-ups. Coordinate with engineers and vendors for escalated repairs, installations, and upgrades. Follow safety, security, and compliance procedures within the data and equipment environment. Assist with deployments, moves, and equipment setups for new and existing employees. Required Skills Hardware troubleshooting Preventive maintenance IT asset management Basic networking Ticketing systems (e.g., Service Now, Jira) Windows and Linux fundamentals Safety and compliance procedures Vendor coordination Documentation and reporting Inventory management

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required) Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Technical Skills: AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.

Job Description Job Description MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Western region of Maryland to support our fast-growing MSS (Voice) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment for public safety, healthcare, educational institutions, utilities, manufacturing, and other customer markets. Design and upgrade customer systems to the latest technologies and solutions. Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates. Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs. Assist and collaborate well with the team, the Service Manager, and the customer. Complete service tickets, work orders, and technical documentation accurately and within established timelines. Demonstrate a willingness to learn and be mentored in new technology in communications and equipment. Adhere to company safety standards, quality requirements, and established service procedures. Participate in an on-call rotation to provide after-hours emergency support as needed. Perform other duties as assigned. WHAT YOU WILL BRING TO THE TEAM: At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment. Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters. Understanding of / willingness to learn two-way radio theory. Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus. Team-focused with a passion to meet customer needs. Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams. Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered. Valid driver's license required. Ability to pass applicable background screening, drug testing, and motor vehicle record requirements. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours are Monday-Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. TRAVEL REQUIREMENTS: This role primarily supports customers throughout the Western region of Maryland and surrounding areas. Traveling to job sites is required to meet company and customer needs. A company take-home vehicle is provided. Must have a valid driver's license and maintain a driving record that complies with the Company's policies and procedures. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services, including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. As the largest Motorola partner in the U.S., MCA also has strategic partnerships with over 1,000 major manufacturers, offering an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed

Job Description Job Description Role- L2 Data Centre Technician Location - The Woodlands, TX USC/GC ONLY About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identify potential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Job Title: Data Center Technician 3 Duration: 12 Months Work Location: Suwanee GA and required to be onsite at the DC center Work Site Type: Onsite Job Description: THE ROLE In this role the individual will work with external vendors and internal teams across business units to deliver industry leading Hardware Emulation and Prototyping datacenter solutions to allow the company to meet challenges in producing state of the art compute, graphics and adaptive silicon technologies. THE PERSON Looking for a detail-oriented individual with excellent communication skills to support and develop hardware emulation and prototyping datacenters and infrastructure. This position is part of Virtual Bring-Up (VBU) central methodology team. KEY RESPONSIBILITIES • LSF/Slurm administration and maintenance, analyzing jobs and job data, handling user requests and incidents using current tools and recommending new ones. Supporting multiple/distributed clusters on-prem and cloud. Managing server platform hardware upgrades, Datacenter migrations, and system firmware/software patching. • Interface with IT Teams to deploy new hardware and resolve issues with existing infrastructure software toolsets. • Work with external vendors to plan, configure and deploy new hardware / software solutions within engineering environment. • Work closely with internal customer teams to develop and deploy new use scenarios and triage and root-cause issues in current production configurations and use-models. • Responsible for installing, maintaining and repairing hardware, configuring vendors software tools to manage operating system mass deployments & supporting data center infrastructure to accommodate growth. • Execution of audits of data centers to ensure up time of facility by software reporting tools, reporting on power and cooling usages. • Responsible for inventory management of data center operational materials. • Maintain audits to support space planning forecasting. Management to build out related racks and rack infrastructure to plan for hardware installations and moves. • Responsible for the asset documentation into a Data center infrastructure management tool (DCIM). • Providing hardware support for IT assets following incident management/change management workflows. PREFERRED EXPERIENCE • LSF/Slurm Administration/Use experience. • Fluent in Unix administration, configuration, driver installation, and general system configuration. • Enterprise level emulation or prototyping system management and maintenance. • Physical lab or datacenter space management & system organization in a limited space. • Focus on continuous improvement to keep the hardware resources running as efficiently as possible. • Hardware support for datacenter systems and infrastructure. • AI workflow integration / augmentation. PREFERRED SOFTWARE EXPERIENCE • RHEL8 / RHEL9 • Bash / Perl / Python • Ansible / Puppet / cfengine / pxeboot • Device42 / Nagios / PowerBI ACADEMIC CREDENTIALS • Preferred BS in Computer Science/Engineering or Technical IT Certificate Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.

Job Description Job Description Multimedia Technician Location: San Antonio, TX 78215 Position Type: W2 Contract (100% On-Site) Duration: 2 Year Contract Pay Rate: $20.00 - $23.00/Hour About the Role We are seeking a dedicated Multimedia Technician to join our team in San Antonio. In this dynamic role, you will be the primary point of contact for the installation, operation, troubleshooting, and maintenance of a wide array of enterprise technology, including advanced audio/visual systems, live broadcasting equipment, end-user computing devices, and fleet printers/plotters. You will play a vital role in supporting high-profile corporate functions-including Board of Trustee meetings, public outreach events, and public input sessions-as well as providing reliable Tier 2 and Tier 3 technical support for our internal workforce. Key Responsibilities A/V Event Support: Provide end-to-end setup, live operation, monitoring, and breakdown of professional audio and visual equipment (projectors, mixers, microphones, speakers, and live broadcasting encoders) for internal and external events, board meetings, and public forums. Technical Support & Troubleshooting: Deliver prompt, effective on-site and remote support for desktop computers, laptops, multifunctional printers (MFPs), scanners, plotters, video conferencing systems, and mobile devices. Maintenance & Logistics: Perform routine maintenance and hardware repairs on MFPs, plotters, and scanners. Coordinate equipment deliveries, installations, and relocations with employees and external vendors. Documentation & Training: Create and update clear troubleshooting procedures, product use guides, and end-user training materials to empower staff. Continuous Improvement: Identify process improvements to increase operational efficiency and maintain sharp technical skills through ongoing research, training, and industry awareness. On-Call & Flexible Hours: Participate in a call-duty rotation to provide 24/7 support when needed. (Note: Sponsored events may occasionally occur after normal business hours, on weekends, and on holidays). Minimum Qualifications Education: High School Diploma or GED Equivalent. Experience: Experience in the setup, support, and maintenance of A/V equipment (LCD/LED TVs, projectors, PA systems) and multifunctional printers, scanners, and plotters. Organizational Familiarity: Comfortable working within a tiered IT/support structure organization. Technical Knowledge: Basic understanding of PC networking concepts, terminology, and Windows Active Directory. Software Proficiency: Experienced in using the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Skills & Attributes: Strong analytical and problem-solving skills with the ability to prioritize daily tasks and follow precise directions. Licensing: Valid Class C Texas Driver's License with a favorable driving record. Preferred Qualifications Education: Associate's Degree or higher. Certifications: CompTIA A+ or Network+ Certification. Specialized Skills: Advanced or expanded knowledge fields in Audio/Visual technology and reprographics.

Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

Job Description Job Description Job Title: Data Center Technician 3 Duration: 12 Months Work Location: Suwanee GA and required to be onsite at the DC center Work Site Type: Onsite Job Description: THE ROLE In this role the individual will work with external vendors and internal teams across business units to deliver industry leading Hardware Emulation and Prototyping datacenter solutions to allow the company to meet challenges in producing state of the art compute, graphics and adaptive silicon technologies. THE PERSON Looking for a detail-oriented individual with excellent communication skills to support and develop hardware emulation and prototyping datacenters and infrastructure. This position is part of Virtual Bring-Up (VBU) central methodology team. KEY RESPONSIBILITIES • LSF/Slurm administration and maintenance, analyzing jobs and job data, handling user requests and incidents using current tools and recommending new ones. Supporting multiple/distributed clusters on-prem and cloud. Managing server platform hardware upgrades, Datacenter migrations, and system firmware/software patching. • Interface with IT Teams to deploy new hardware and resolve issues with existing infrastructure software toolsets. • Work with external vendors to plan, configure and deploy new hardware / software solutions within engineering environment. • Work closely with internal customer teams to develop and deploy new use scenarios and triage and root-cause issues in current production configurations and use-models. • Responsible for installing, maintaining and repairing hardware, configuring vendors software tools to manage operating system mass deployments & supporting data center infrastructure to accommodate growth. • Execution of audits of data centers to ensure up time of facility by software reporting tools, reporting on power and cooling usages. • Responsible for inventory management of data center operational materials. • Maintain audits to support space planning forecasting. Management to build out related racks and rack infrastructure to plan for hardware installations and moves. • Responsible for the asset documentation into a Data center infrastructure management tool (DCIM). • Providing hardware support for IT assets following incident management/change management workflows. PREFERRED EXPERIENCE • LSF/Slurm Administration/Use experience. • Fluent in Unix administration, configuration, driver installation, and general system configuration. • Enterprise level emulation or prototyping system management and maintenance. • Physical lab or datacenter space management & system organization in a limited space. • Focus on continuous improvement to keep the hardware resources running as efficiently as possible. • Hardware support for datacenter systems and infrastructure. • AI workflow integration / augmentation. PREFERRED SOFTWARE EXPERIENCE • RHEL8 / RHEL9 • Bash / Perl / Python • Ansible / Puppet / cfengine / pxeboot • Device42 / Nagios / PowerBI ACADEMIC CREDENTIALS • Preferred BS in Computer Science/Engineering or Technical IT Certificate Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Job Description Job Description Senior Physical Electronic Security Technician - Commercial Enterprise Systems Location: Colorado Department: Physical Security / Commercial Systems Employment Type: Full-Time Position Summary We are seeking an experienced Senior Physical Electronic Security Technician with extensive expertise in enterprise electronic security systems, specifically the e nterprise access control platforms, to install, service, and maintain commercial electronic security systems across a wide range of enterprise environments. The ideal candidate will possess deep technical knowledge of integrated access control, IP video surveillance, intrusion detection, intercom systems, and security networking. This individual will lead installation, commissioning, troubleshooting, preventative maintenance, and system upgrades while ensuring the highest standards of quality, reliability, and customer satisfaction. This role requires a technician who can work independently, lead field activities, mentor junior technicians, and interact professionally with customers, project managers, vendors, and internal operations teams. Key Responsibilities Electronic Security Systems Install, commission, troubleshoot, and maintain enterprise electronic security systems. Perform advanced programming, configuration, and diagnostics of access control systems. Configure and maintain: Intelligent controllers Access control panels Card readers Electric locking hardware Request-to-exit devices Door position switches Elevator control integrations Install and support enterprise IP video surveillance platforms and associated hardware. Configure cameras, recording servers, video storage, and analytics. Diagnose hardware, firmware, software, and communication failures. Commercial Enterprise Security Infrastructure Install and service integrated electronic security systems for commercial office buildings, healthcare facilities, educational campuses, manufacturing facilities, municipal buildings, and other enterprise environments. Coordinate system upgrades, expansions, and service activities with customers while minimizing disruption to daily operations. Perform system commissioning and acceptance testing for new construction and retrofit projects. Ensure installations comply with customer specifications, manufacturer requirements, and industry best practices. Support service calls, preventative maintenance programs, and emergency repair requests. Systems Integration Integrate security platforms with: Video Management Systems (VMS) Intrusion Detection Systems (IDS) Visitor Management Systems Building Automation Systems (BAS) Fire Alarm Interfaces Intercom and Communications Systems Configure TCP/IP communications between enterprise security devices. Troubleshoot network communication issues involving switches, VLANs, PoE infrastructure, and fiber optic networks. Installation & Commissioning Lead field installation activities for new security system deployments. Read and interpret: Construction drawings Security riser diagrams Wiring diagrams Floor plans Sequences of operation Install and terminate: Category cable Fiber optic cable Composite security cable RS-485 communications Low-voltage power circuits Perform commissioning, customer acceptance testing, training, and project turnover. Maintenance & Service Perform preventative maintenance inspections. Respond to scheduled and emergency service calls. Diagnose complex hardware and software failures. Replace defective equipment and perform firmware and software upgrades. Complete service reports and maintain accurate documentation of all work performed. Leadership Mentor junior technicians. Lead installation and service teams on commercial projects. Coordinate with project managers, general contractors, customer representatives, and subcontractors. Provide technical guidance during complex installations and troubleshooting activities. Ensure installations meet company quality standards, manufacturer specifications, and applicable electrical and life safety codes. Required Qualifications 5+ years of experience installing and servicing enterprise electronic security systems. 3+ years of advanced experience with Lenel OnGuard, CCure, Genetec, or ProWatch Systems . Extensive experience with commercial enterprise security systems including access control, video surveillance, intrusion detection, and integrated security platforms. Strong understanding of: Access Control IP Video Surveillance Intrusion Detection Security Networking Low Voltage Systems Experience with enterprise security server architecture. Strong knowledge of: TCP/IP networking VLANs Power over Ethernet (PoE) Fiber optics Windows Server environments SQL fundamentals Ability to independently diagnose complex hardware and software issues. Ability to read electrical and low-voltage construction drawings. Excellent customer communication, organization, and documentation skills. Preferred Qualifications Experience with: Genetec Security Center Milestone XProtect Avigilon Control Center Honeywell Pro-Watch Software House C•CURE 9000 Experience integrating intelligent locking hardware from manufacturers such as: ASSA ABLOY Allegion OSHA 10 or OSHA 30 certification. Manufacturer certifications for enterprise access control, video management, or intrusion detection platforms. Experience managing customer-facing service projects and leading installation teams. Technical Skills Enterprise Access Control Lenel OnGuard Administration Intelligent Controllers IP Camera Systems Video Management Systems Intrusion Detection Systems Intercom Systems Fiber Optic Installation Low Voltage Cabling Door Hardware Integration Network Troubleshooting TCP/IP SQL Databases Windows Server Power Supplies Security Networking System Commissioning Preventative Maintenance Root Cause Analysis Physical Requirements Lift up to 50 pounds. Work from ladders and lifts. Travel between customer sites as required. Work in occupied commercial buildings, construction sites, and secure facilities. Ability to participate in after-hours service calls, project cutovers, and occasional on-call rotations. What Success Looks Like The successful candidate consistently delivers reliable, high-quality electronic security solutions that exceed customer expectations. They serve as a technical expert for enterprise security systems, proactively resolve complex issues, ensure projects are completed safely and efficiently, and provide leadership that enhances team performance and customer confidence. Through technical excellence, professionalism, and a commitment to quality, they help reinforce Justified Technology's reputation as a trusted provider of integrated commercial security solutions. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work.

Job Description Job Description AV Technician Mocklin Audio Visual, Inc., a leading AV System Integrator throughout Orange and Los Angeles counties, creates, installs, and commissions integrated A/V systems for clients in the public and private sectors. Possessing experience across a broad array of industry technologies, Mocklin AV possesses a strong expertise in the government sector. The installation division is currently seeking a career-minded individual to join their installation team. The following is a general overview of skills and abilities sought in an Audio Visual Technician at Mocklin Audio Visual, Inc. as they relate to the requirements of the position: POSITION - RESPONSIBILITIES • Rack construction, pulling cable, and preparing equipment for installation • Installation of completed racks, projectors, monitors and related sub mounts • Assists with testing of system components to assure system completeness and convention • Uses company approved installation methods and techniques • Ensures all work complies with company policies, procedures, standards and conventions • Assures each system's physical completeness is in accordance with installation drawings • Maintain an on-going dialog with Lead Project Engineer, and Project Manager, ensuring that work quality, performance, and materials meet required schedules and expectations • The Installation Technician is responsible for maintaining his assigned equipment inventory, and assigned tools • Handles other duties relative to the job as assigned by management / lead engineer • Follows and maintains proper safety practices • Maintain professional appearance QUALIFICATIONS - Ability be a team player and maintain high motivation and attention to detail - Must be willing to work occasional overtime if needed - Arrive to work on time and ready to work- Ability to lift a minimum of 50 pounds above head both on ground or on ladder unassisted - Strong written, verbal and customer service skills; strong interpersonal skills and the ability to work with various internal departments and personnel - Ability to pass a DOJ Background Check -Strong background in electronics and low voltage integration including a solid job history/tenure working for an established AV contractor -Proven track record implementing Extron, Crestron and AMX audio visual software, as well as various DSP audio processors - Current or pursuing CTS and CTS-I is a plus - Audio Visual certifications are a plus (Extron, Crestron, AMX, Bi-AMP, etc.) - Experience installing, testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and proper installation and mounting methods for flat panel displays, projection screens and various structure types -General proficiency in specialized software applications specific to the AV industry; plus, the use of programs such as MS Excel, MS Outlook, MS Project and MS Word Positive Work Environment, Knowledgeable Team, Competitive Pay, Room for Additional Training and Development