NGK Ceramics USA, Inc.
Mooresville, North Carolina
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/28/2026
Full time
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.
09/28/2026
Full time
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.
Job Description About Us: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Security & Fire Lead Systems Specialist PM Johnson Controls helps create smarter, safer buildings through fire and security solutions that support people, property, and operations. In this role, you will lead assigned projects on site and help deliver reliable outcomes for customers through disciplined execution, clear communication, and strong financial management. You'll join a team that values safety, accountability, and professional service while working on meaningful projects from planning through closeout. Role Overview As the on-site leader for assigned fire / security projects, you will plan, execute, and complete work across hardware design, system programming, installation coordination, system and network commissioning, and closeout. You will balance customer satisfaction with project financial results, coordinate subcontractors and internal team members, and ensure work is completed safely, ethically, and in compliance with applicable codes and legal requirements. What you'll do Lead assigned fire / security projects from planning through closeout, ensuring scope, schedule, quality, and financial goals are met. Perform or delegate hardware design, system programming, installation coordination, commissioning, and project closeout tasks as needed. Manage project costs, billings, collections, profitability, and cash flow while maintaining a strong customer relationship. Actively pursue change orders and evaluate the impact of client bulletins, field directives, and scheduling changes on project scope. Coordinate communication with customers throughout all project phases and represent Johnson Controls professionally with contractors, consultants, and subcontractors. Provide work direction to subcontractors, technicians, designers, and administrators as required. Ensure warranty execution is completed properly at substantial completion and throughout the warranty period. Oversee material selection, ordering, budget, and delivery schedules for assigned projects. Complete project billings accurately and in a timely manner, and provide monthly forecasts of revenue, cost, and gross margin. Support site-specific owner / operator training and ensure documentation, manuals, and closeout materials are delivered. Attend job progress meetings as required and keep management informed of project status, risks, and changes. Ensure work performed complies with state, local, and Federal requirements, as well as safety standards and applicable fire and security codes. Perform other duties as assigned. How you'll do it Own outcomes with accountability, safety, and integrity by keeping project execution disciplined, ethical, and compliant from start to finish. Stay close to the work by understanding customer needs, site conditions, contractual scope, and the practical impact of field changes before making decisions. Improve every day by using clear problem-solving, timely change management, and accurate reporting to keep projects moving forward. Win as one team by coordinating subcontractors, technicians, designers, administrators, and management around the same project goals. Use established standards for installation hardware design and software programming, and provide detailed information so customers and subcontractors understand the design and operation. Validate complete system functionality by supporting loading, device verification, commissioning, and troubleshooting with subcontractors and other trades. Maintain accurate as-built, commissioning, and closeout documentation so project records remain complete and usable. Communicate both technical and business-related issues clearly, including progress, billing status, revenue forecasts, and warranty requirements. Build long-term working relationships by responding professionally, following through on commitments, and supporting a positive customer experience. Required Electronics certification from an accredited technical school, equivalent military training, or comparable technical background. 10 years of experience in the fire / security industry managing a portfolio of projects. Relevant hands-on experience in system design and commissioning of fire / security systems. Certification or classroom training and experience with fiber and networks. Working knowledge of Windows and Microsoft programs and databases. Ability to act independently and coordinate the work of others on a job site. Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts. Ability to explain technical information to non-technical people. Knowledge of project accounting, costing principles, and contracting. Preferred Experience managing costs, billings, collections, and monthly revenue and margin forecasts for project portfolios. Experience coaching or mentoring fire / security technicians and systems designers on the job. Experience delivering site-specific training and preparing project manuals or closeout packages. Why Join Us At Johnson Controls, you'll have the opportunity to lead important fire / security projects that help protect people and property while working with customers and teams who value quality, safety, and follow-through. If you bring the technical depth and project leadership needed for this role, we encourage you to apply. HIRING SALARY RANGE: $80-$115k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us
09/27/2026
Full time
Job Description About Us: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Security & Fire Lead Systems Specialist PM Johnson Controls helps create smarter, safer buildings through fire and security solutions that support people, property, and operations. In this role, you will lead assigned projects on site and help deliver reliable outcomes for customers through disciplined execution, clear communication, and strong financial management. You'll join a team that values safety, accountability, and professional service while working on meaningful projects from planning through closeout. Role Overview As the on-site leader for assigned fire / security projects, you will plan, execute, and complete work across hardware design, system programming, installation coordination, system and network commissioning, and closeout. You will balance customer satisfaction with project financial results, coordinate subcontractors and internal team members, and ensure work is completed safely, ethically, and in compliance with applicable codes and legal requirements. What you'll do Lead assigned fire / security projects from planning through closeout, ensuring scope, schedule, quality, and financial goals are met. Perform or delegate hardware design, system programming, installation coordination, commissioning, and project closeout tasks as needed. Manage project costs, billings, collections, profitability, and cash flow while maintaining a strong customer relationship. Actively pursue change orders and evaluate the impact of client bulletins, field directives, and scheduling changes on project scope. Coordinate communication with customers throughout all project phases and represent Johnson Controls professionally with contractors, consultants, and subcontractors. Provide work direction to subcontractors, technicians, designers, and administrators as required. Ensure warranty execution is completed properly at substantial completion and throughout the warranty period. Oversee material selection, ordering, budget, and delivery schedules for assigned projects. Complete project billings accurately and in a timely manner, and provide monthly forecasts of revenue, cost, and gross margin. Support site-specific owner / operator training and ensure documentation, manuals, and closeout materials are delivered. Attend job progress meetings as required and keep management informed of project status, risks, and changes. Ensure work performed complies with state, local, and Federal requirements, as well as safety standards and applicable fire and security codes. Perform other duties as assigned. How you'll do it Own outcomes with accountability, safety, and integrity by keeping project execution disciplined, ethical, and compliant from start to finish. Stay close to the work by understanding customer needs, site conditions, contractual scope, and the practical impact of field changes before making decisions. Improve every day by using clear problem-solving, timely change management, and accurate reporting to keep projects moving forward. Win as one team by coordinating subcontractors, technicians, designers, administrators, and management around the same project goals. Use established standards for installation hardware design and software programming, and provide detailed information so customers and subcontractors understand the design and operation. Validate complete system functionality by supporting loading, device verification, commissioning, and troubleshooting with subcontractors and other trades. Maintain accurate as-built, commissioning, and closeout documentation so project records remain complete and usable. Communicate both technical and business-related issues clearly, including progress, billing status, revenue forecasts, and warranty requirements. Build long-term working relationships by responding professionally, following through on commitments, and supporting a positive customer experience. Required Electronics certification from an accredited technical school, equivalent military training, or comparable technical background. 10 years of experience in the fire / security industry managing a portfolio of projects. Relevant hands-on experience in system design and commissioning of fire / security systems. Certification or classroom training and experience with fiber and networks. Working knowledge of Windows and Microsoft programs and databases. Ability to act independently and coordinate the work of others on a job site. Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts. Ability to explain technical information to non-technical people. Knowledge of project accounting, costing principles, and contracting. Preferred Experience managing costs, billings, collections, and monthly revenue and margin forecasts for project portfolios. Experience coaching or mentoring fire / security technicians and systems designers on the job. Experience delivering site-specific training and preparing project manuals or closeout packages. Why Join Us At Johnson Controls, you'll have the opportunity to lead important fire / security projects that help protect people and property while working with customers and teams who value quality, safety, and follow-through. If you bring the technical depth and project leadership needed for this role, we encourage you to apply. HIRING SALARY RANGE: $80-$115k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us
Job Description Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Please note: We are unable to accept candidates that are working in the US under these Visas: F-1Visas, M-1 Visas, or J-1Visas. work authorization. We are unable to sponsor H-1B Visas or other employment visas. What we offer Competitive salary Relocation assistance or sign-on bonus (as applicable) Company vehicle (as applicable) Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Career advancement opportunities JCI Employee discount programs (The Loop by Perk Spot) What you will do Under general direction, responsible for the design, configuration, and operation of complete building control systems with a focus on HVAC Controls to meet the intent of the project requirements. Accountable to field teams for quality, timeliness and efficiency of designs. Develops complex software programs, commissions and troubleshoots to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors. How will you do it Designs and configures are technically complex building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required. Develops and tests software programs necessary to operate the system as per the intent of the project requirements. Coordinates the creation of necessary drawings and equipment schedules for submittals and installation. Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule. Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation. Provides field change information to the project team for the creation of as-built drawings and software. Keeps management and JCI contractor or customer informed of job progress and issues. Collects and inputs data to track project progress using collaborative dashboards. Assists in performing site-specific training for owner/operator on the total building control system. Participates in release meeting with project field team. Performs value engineering to provide cost effective results while maintaining customer satisfaction. Coordinates with project owners to determine engineering & field execution task responsibilities. May provide work directions to Systems Design Assistants and other assigned project resources. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for: Required Associate or Technical degree, three years of related technical relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer. Demonstrated knowledge of the HVAC industry. Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems from a design, installation, and/or commissioning perspective. Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols. Ability to relate technical knowledge to a non-technical audience. Demonstrated advanced computer skills required, particularly computer-related drafting tools. Travel to job sites outside of the area as needed to support the customer needs. Preferred Bachelor's degree in engineering with a minimum of three years of experience HIRING SALARY RANGE: $73,000 - $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
09/27/2026
Full time
Job Description Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Please note: We are unable to accept candidates that are working in the US under these Visas: F-1Visas, M-1 Visas, or J-1Visas. work authorization. We are unable to sponsor H-1B Visas or other employment visas. What we offer Competitive salary Relocation assistance or sign-on bonus (as applicable) Company vehicle (as applicable) Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Career advancement opportunities JCI Employee discount programs (The Loop by Perk Spot) What you will do Under general direction, responsible for the design, configuration, and operation of complete building control systems with a focus on HVAC Controls to meet the intent of the project requirements. Accountable to field teams for quality, timeliness and efficiency of designs. Develops complex software programs, commissions and troubleshoots to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors. How will you do it Designs and configures are technically complex building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required. Develops and tests software programs necessary to operate the system as per the intent of the project requirements. Coordinates the creation of necessary drawings and equipment schedules for submittals and installation. Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule. Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation. Provides field change information to the project team for the creation of as-built drawings and software. Keeps management and JCI contractor or customer informed of job progress and issues. Collects and inputs data to track project progress using collaborative dashboards. Assists in performing site-specific training for owner/operator on the total building control system. Participates in release meeting with project field team. Performs value engineering to provide cost effective results while maintaining customer satisfaction. Coordinates with project owners to determine engineering & field execution task responsibilities. May provide work directions to Systems Design Assistants and other assigned project resources. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for: Required Associate or Technical degree, three years of related technical relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer. Demonstrated knowledge of the HVAC industry. Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems from a design, installation, and/or commissioning perspective. Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols. Ability to relate technical knowledge to a non-technical audience. Demonstrated advanced computer skills required, particularly computer-related drafting tools. Travel to job sites outside of the area as needed to support the customer needs. Preferred Bachelor's degree in engineering with a minimum of three years of experience HIRING SALARY RANGE: $73,000 - $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
Job Description Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Please note: We are unable to accept candidates that are working in the US under these Visas: F-1Visas, M-1 Visas, or J-1Visas. work authorization. We are unable to sponsor H-1B Visas or other employment visas. What we offer Competitive salary Relocation assistance or sign-on bonus (as applicable) Company vehicle (as applicable) Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Career advancement opportunities What you will do Under general direction, responsible for the design, configuration, and operation of complete building control systems with a focus on HVAC Controls to meet the intent of the project requirements. Accountable to field teams for quality, timeliness and efficiency of designs. Develops complex software programs, commissions and troubleshoots to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors. How will you do it Designs and configures building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required. Develops and tests software programs necessary to operate the system as per the intent of the project requirements. Coordinates the creation of necessary drawings and equipment schedules for submittals and installation. Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule. Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation. Provides field change information to the project team for the creation of as-built drawings and software. Keeps management and JCI contractor or customer informed of job progress and issues. Collects and inputs data to track project progress using collaborative dashboards. Participates in release meeting with project field team. Coordinates with project owners to determine engineering & field execution task responsibilities. May provide work directions to Systems Design Assistants and other assigned project resources. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for: Required Associate degree in a related technical field with two years of relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer Demonstrated knowledge of the HVAC industry. Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems from a design, installation, and/or commissioning perspective. Demonstrated experience of low voltage building, wiring and systems Ability to relate technical knowledge to a non-technical audience. Demonstrated advanced computer skills required. The opportunity to travel to job sites outside of the area. Preferred Bachelor's degree in engineering with a minimum of three years of experience, or an associate degree in a related technical field with five years of relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer HIRING SALARY RANGE: $67,000- $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
09/27/2026
Full time
Job Description Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Please note: We are unable to accept candidates that are working in the US under these Visas: F-1Visas, M-1 Visas, or J-1Visas. work authorization. We are unable to sponsor H-1B Visas or other employment visas. What we offer Competitive salary Relocation assistance or sign-on bonus (as applicable) Company vehicle (as applicable) Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Career advancement opportunities What you will do Under general direction, responsible for the design, configuration, and operation of complete building control systems with a focus on HVAC Controls to meet the intent of the project requirements. Accountable to field teams for quality, timeliness and efficiency of designs. Develops complex software programs, commissions and troubleshoots to ensure proper operations of the building control system. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors. How will you do it Designs and configures building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, bill of material, network layouts and electrical schematics as required. Develops and tests software programs necessary to operate the system as per the intent of the project requirements. Coordinates the creation of necessary drawings and equipment schedules for submittals and installation. Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule. Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation. Provides field change information to the project team for the creation of as-built drawings and software. Keeps management and JCI contractor or customer informed of job progress and issues. Collects and inputs data to track project progress using collaborative dashboards. Participates in release meeting with project field team. Coordinates with project owners to determine engineering & field execution task responsibilities. May provide work directions to Systems Design Assistants and other assigned project resources. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for: Required Associate degree in a related technical field with two years of relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer Demonstrated knowledge of the HVAC industry. Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems from a design, installation, and/or commissioning perspective. Demonstrated experience of low voltage building, wiring and systems Ability to relate technical knowledge to a non-technical audience. Demonstrated advanced computer skills required. The opportunity to travel to job sites outside of the area. Preferred Bachelor's degree in engineering with a minimum of three years of experience, or an associate degree in a related technical field with five years of relevant work experience required; or equivalent work experience (with no degree) as a commercial HVAC Controls Technician, Engineer, or Installer HIRING SALARY RANGE: $67,000- $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have) Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred) Experience using service industry software (dispatching, job costing, CRM, etc.) At least 5 years' experience leading and managing subordinates Customer focused and growth oriented mindset Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets) Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred Experience Hands on field experience in a technical role HVAC industry experience Experience working in a small business environment Responsibilities & Expectations Provide strong leadership, management, and business oversight for the Service Department Communicate clear performance expectations to technicians and support staff Ensure accountability and compliance through defined processes and training Review cost budgets for service projects and maintenance agreements Own and develop long term customer relationships Set team expectations, conduct performance reviews, and recommend compensation updates Confidently engage in customer outreach, sales coordination, and business development efforts Address customer complaints and apply technical knowledge to ensure satisfaction Ensure smooth, timely, and effective internal and external communication Review technician performance and efficiency using service management software Train and manage technician use of service software tools Promote team cohesion, alignment, and morale Plan and lead effective, well run staff meetings Ensure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal Traits Calm under pressure - Service work is dynamic, with periods of heavy demand Positive, can do attitude - There is a solution; supported by a strong leadership team, you will find it High accountability - Owns outcomes; supports the team publicly and coaches privately Team player - Strong leaders are also great listeners and collaborators Process oriented and solutions focused - When problems arise, systems are improved Clear communicator - Especially when giving direction, feedback, or setting priorities Coaching mindset - Invested in developing technicians, not just dispatching them Fair and consistent - Avoids favoritism and builds trust through consistency Customer savvy and diplomatic - Especially when delivering difficult news Adaptable - Comfortable with changing priorities, schedules, and customer needs Benefits Competitive salary: $110,000-$140,000 Company vehicle 401(k) and retirement plan Health insurance Health savings account (HSA) Flexible spending account (FSA) Paid time off Employee referral program Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer. Compensation details: 00 Hourly Wage PI737b5882bf80-0017
09/27/2026
Full time
Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have) Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred) Experience using service industry software (dispatching, job costing, CRM, etc.) At least 5 years' experience leading and managing subordinates Customer focused and growth oriented mindset Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets) Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred Experience Hands on field experience in a technical role HVAC industry experience Experience working in a small business environment Responsibilities & Expectations Provide strong leadership, management, and business oversight for the Service Department Communicate clear performance expectations to technicians and support staff Ensure accountability and compliance through defined processes and training Review cost budgets for service projects and maintenance agreements Own and develop long term customer relationships Set team expectations, conduct performance reviews, and recommend compensation updates Confidently engage in customer outreach, sales coordination, and business development efforts Address customer complaints and apply technical knowledge to ensure satisfaction Ensure smooth, timely, and effective internal and external communication Review technician performance and efficiency using service management software Train and manage technician use of service software tools Promote team cohesion, alignment, and morale Plan and lead effective, well run staff meetings Ensure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal Traits Calm under pressure - Service work is dynamic, with periods of heavy demand Positive, can do attitude - There is a solution; supported by a strong leadership team, you will find it High accountability - Owns outcomes; supports the team publicly and coaches privately Team player - Strong leaders are also great listeners and collaborators Process oriented and solutions focused - When problems arise, systems are improved Clear communicator - Especially when giving direction, feedback, or setting priorities Coaching mindset - Invested in developing technicians, not just dispatching them Fair and consistent - Avoids favoritism and builds trust through consistency Customer savvy and diplomatic - Especially when delivering difficult news Adaptable - Comfortable with changing priorities, schedules, and customer needs Benefits Competitive salary: $110,000-$140,000 Company vehicle 401(k) and retirement plan Health insurance Health savings account (HSA) Flexible spending account (FSA) Paid time off Employee referral program Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer. Compensation details: 00 Hourly Wage PI737b5882bf80-0017
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description A part of the Envelop Group family of companies, EnvelopiQ views technology as an enabler that can: reinvent the user experience, streamline operational effectiveness, and smartly evolve current business models. The approach to smartly integrate technology allows customers to leverage the data to create outcomes with impact.The Fire Systems Technician 3 will be responsible for installing, programming, troubleshooting, configuring, commissioning, and servicing fire alarm systems and other related building system products at customer sites, including panel programming, resolving low voltage circuit troubles, and system testing.What you'll do:Install, maintain, and troubleshoot fire alarm systems.Confirm compliance with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturer requirements, federal, state, and local ordinances, and customer expectations.Perform programming, testing, final inspections, as-built drawings, and customer training for installations.Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.Detect and troubleshoot system malfunctions efficiently to minimize downtime.Build strong relationships with customers through effective communication and exceptional service.Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the jobAssist with training of lower level techniciansOther duties as assigned.Required skills, knowledge, and abilities:High school diploma or state-recognized GED; Vocational or trade school courses in electrical, electronics, or communication systems preferred.4+ year of experience in the installation and/or maintenance of low voltage systems.Experience reading and interpreting blueprints, submittals, and operational/product manuals is preferred.NICET level 2 certificationProficiency with hand tools, test equipment, multi-meter usage, digital analyzer, and commissioning devices.The ability to calculate basic math including fractions, decimals and percentages.Proven ability with basic computer functions, operating systems and software applications such as Office 365, Apple IOS, and or Android. Strong troubleshooting skills and mechanical aptitude.Sense of urgency, self-initiative, dedication, and sense of ownership.Effective written and verbal interpersonal skills with the ability to collaborate with internal and external stakeholders at all levels of an organization.Outstanding ability to follow through from start to finish of work.Highly organized with strong attention to detail, while also able to balance multiple priorities.Physical Demands:Ability to work in a variety of circumstances, including but not limited to standing, walking, bending, kneeling, crouching, crawling, climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions.Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to satisfy requirements imposed by specific projects, customers, or company needs including to be vaccinated for the flu and/or Covid-19, and subject to all applicable laws.Must be able to use hand tools, laptop, email, smartphone, and tablet.Must be able to carry and move equipment and tools weighing up to 50 pounds unassisted. Job Posted by ApplicantPro
09/26/2026
Full time
Job Description Job Description A part of the Envelop Group family of companies, EnvelopiQ views technology as an enabler that can: reinvent the user experience, streamline operational effectiveness, and smartly evolve current business models. The approach to smartly integrate technology allows customers to leverage the data to create outcomes with impact.The Fire Systems Technician 3 will be responsible for installing, programming, troubleshooting, configuring, commissioning, and servicing fire alarm systems and other related building system products at customer sites, including panel programming, resolving low voltage circuit troubles, and system testing.What you'll do:Install, maintain, and troubleshoot fire alarm systems.Confirm compliance with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturer requirements, federal, state, and local ordinances, and customer expectations.Perform programming, testing, final inspections, as-built drawings, and customer training for installations.Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.Detect and troubleshoot system malfunctions efficiently to minimize downtime.Build strong relationships with customers through effective communication and exceptional service.Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the jobAssist with training of lower level techniciansOther duties as assigned.Required skills, knowledge, and abilities:High school diploma or state-recognized GED; Vocational or trade school courses in electrical, electronics, or communication systems preferred.4+ year of experience in the installation and/or maintenance of low voltage systems.Experience reading and interpreting blueprints, submittals, and operational/product manuals is preferred.NICET level 2 certificationProficiency with hand tools, test equipment, multi-meter usage, digital analyzer, and commissioning devices.The ability to calculate basic math including fractions, decimals and percentages.Proven ability with basic computer functions, operating systems and software applications such as Office 365, Apple IOS, and or Android. Strong troubleshooting skills and mechanical aptitude.Sense of urgency, self-initiative, dedication, and sense of ownership.Effective written and verbal interpersonal skills with the ability to collaborate with internal and external stakeholders at all levels of an organization.Outstanding ability to follow through from start to finish of work.Highly organized with strong attention to detail, while also able to balance multiple priorities.Physical Demands:Ability to work in a variety of circumstances, including but not limited to standing, walking, bending, kneeling, crouching, crawling, climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions.Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to satisfy requirements imposed by specific projects, customers, or company needs including to be vaccinated for the flu and/or Covid-19, and subject to all applicable laws.Must be able to use hand tools, laptop, email, smartphone, and tablet.Must be able to carry and move equipment and tools weighing up to 50 pounds unassisted. Job Posted by ApplicantPro
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
