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Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: Spartanburg SC Start Date: Monday, September 21st Shift: 8:00 AM start (8-10 hour days) Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.

Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed

Job Description Job Description Job Summary: We are seeking a skilled and detail-oriented Data Center Technician to join our client's data center installation team. This role involves installing, troubleshooting, and maintaining low voltage systems and networking infrastructure within a fast-paced and high-security data center environment. The ideal candidate has experience working with low voltage cabling, fiber optics, and network equipment installation, adhering to industry standards and safety protocols. Key Responsibilities: Install, terminate, and test low voltage cabling, including Cat5e/6/6A, fiber optic, and coaxial cables, in data center environments. Install and mount networking equipment such as routers, switches, patch panels, and firewalls in server racks. Perform cable management, labeling, and patching, ensuring all work adheres to established standards and best practices. Troubleshoot and resolve issues with low voltage cabling and networking equipment, performing tests and inspections to ensure optimal performance. Collaborate with data center engineers, electricians, and other team members to coordinate installations and upgrades. Read and interpret technical blueprints, schematics, and wiring diagrams. Maintain high standards of safety and security, following all data center protocols and guidelines. Keep accurate records of installations, updates, and repairs performed. Stay up-to-date with industry trends and technologies relevant to low voltage systems and networking hardware. Qualifications: High School Diploma or equivalent; technical certifications are a plus (e.g., BICSI, CompTIA Network+). Experience installing and maintaining low voltage cabling and networking equipment, preferably in a data center environment. Proficiency with cable testing tools and network equipment. Strong understanding of industry standards such as ANSI/TIA/EIA and BICSI. Ability to read and interpret blueprints and wiring diagrams. Familiarity with power distribution units (PDUs) and server rack configurations. Excellent problem-solving skills with attention to detail. Ability to work independently and as part of a team. Ability to lift up to 50 lbs and work in physically demanding environments, including confined spaces and high places. Willingness to work flexible hours, including nights and weekends, as needed. Preferred Qualifications: Experience with hyper-scale data centers. Experience with structured cabling systems. Company Description About KCI: As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.

Job Description Job Description Job Summary: We are seeking a skilled and detail-oriented Data Center Technician to join our client's data center installation team. This role involves installing, troubleshooting, and maintaining low voltage systems and networking infrastructure within a fast-paced and high-security data center environment. The ideal candidate has experience working with low voltage cabling, fiber optics, and network equipment installation, adhering to industry standards and safety protocols. Key Responsibilities: Install, terminate, and test low voltage cabling, including Cat5e/6/6A, fiber optic, and coaxial cables, in data center environments. Install and mount networking equipment such as routers, switches, patch panels, and firewalls in server racks. Perform cable management, labeling, and patching, ensuring all work adheres to established standards and best practices. Troubleshoot and resolve issues with low voltage cabling and networking equipment, performing tests and inspections to ensure optimal performance. Collaborate with data center engineers, electricians, and other team members to coordinate installations and upgrades. Read and interpret technical blueprints, schematics, and wiring diagrams. Maintain high standards of safety and security, following all data center protocols and guidelines. Keep accurate records of installations, updates, and repairs performed. Stay up-to-date with industry trends and technologies relevant to low voltage systems and networking hardware. Qualifications: High School Diploma or equivalent; technical certifications are a plus (e.g., BICSI, CompTIA Network+). Experience installing and maintaining low voltage cabling and networking equipment, preferably in a data center environment. Proficiency with cable testing tools and network equipment. Strong understanding of industry standards such as ANSI/TIA/EIA and BICSI. Ability to read and interpret blueprints and wiring diagrams. Familiarity with power distribution units (PDUs) and server rack configurations. Excellent problem-solving skills with attention to detail. Ability to work independently and as part of a team. Ability to lift up to 50 lbs and work in physically demanding environments, including confined spaces and high places. Willingness to work flexible hours, including nights and weekends, as needed. Preferred Qualifications: Experience with hyper-scale data centers. Experience with structured cabling systems. Company Description About KCI: As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.

Job Description Job Description Role- L2 Data Centre Technician Location - The Woodlands, TX USC/GC ONLY About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identify potential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail.

Job Description Job Description Duration: 3 months+ (long term opportunity; some people have been on project for over a year; likelihood to extend past the 3 month timeline) Start date : ASAP Location: data center in Lincoln, NE. Pay Rate $22/hour Data Center Field Installations Technician (L1) The Data Center Field Installations Technician (L1) is an entry-level technical role responsible for executing standardized in-rack installation activities within a data center environment. This includes rack builds, equipment racking and stacking, structured cabling, power connections, and cooling setup tasks (DX and direct-to-chip liquid cooling). This role provides hands-on support for deployment activities by following established procedures, checklists, and technical standards to ensure consistent, high-quality installations. Through accurate execution of installation tasks and adherence to defined processes, this role contributes to timely project delivery and minimizes rework or operational risk. The primary objective of this role is to complete all assigned installation activities in alignment with quality standards, safety requirements, and Service Level Agreements (SLAs). The Data Center Field Installations Technician (L1) is responsible for handling standard, low-complexity installation tasks, performing routine physical work, and using documented guidelines and supervision where required. Key Responsibilities Perform rack assembly and preparation (rail kits, PDUs, cable management, labeling) Rack and stack servers, network, and storage equipment according to design specifications Execute structured cabling (copper and fiber) including routing, dressing, and labeling Connect power cabling (A/B feeds) following defined redundancy standards Assist with in-rack airflow and cooling setup: Install blanking panels and airflow management components for DX-cooled environments Support airflow optimization through proper cable routing and rack layout Assist with direct-to-chip (D2C) liquid cooling connections under supervision (e.g., hose routing, quick disconnects) Follow installation documentation, diagrams, and method of procedures (MOPs) Conduct basic quality checks and report discrepancies or issues Maintain cleanliness and organization within racks and work areas Health & Safety Responsibilities Comply with all data center safety policies, procedures, and permit-to-work systems Use appropriate Personal Protective Equipment (PPE) for tasks (e.g., gloves, safety shoes, eye protection) Follow safe manual handling practices when lifting and installing equipment Adhere to electrical safety standards when working with power connections (under supervision) Follow safety procedures for direct-to-chip liquid cooling systems, including leak awareness and immediate reporting Maintain good housekeeping to prevent trip hazards (e.g., cable management, packaging disposal) Immediately report hazards, near misses, or incidents Requirements (L1) Basic understanding of data center environments and IT hardware components Familiarity with structured cabling practices (copper and/or fiber preferred) Awareness of rack infrastructure (PDUs, rails, cable management) Basic understanding of airflow management; exposure to DX or direct-to-chip (D2C) liquid cooling is a plus Ability to follow technical documentation and standard operating procedures Strong attention to detail and willingness to learn Ability to perform physical tasks (lifting, working in confined rack spaces, standing for extended periods) Basic understanding of health and safety practices in a technical environment Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Job Title: Data Center Technician 3 Duration: 12 Months Work Location: Suwanee GA and required to be onsite at the DC center Work Site Type: Onsite Job Description: THE ROLE In this role the individual will work with external vendors and internal teams across business units to deliver industry leading Hardware Emulation and Prototyping datacenter solutions to allow the company to meet challenges in producing state of the art compute, graphics and adaptive silicon technologies. THE PERSON Looking for a detail-oriented individual with excellent communication skills to support and develop hardware emulation and prototyping datacenters and infrastructure. This position is part of Virtual Bring-Up (VBU) central methodology team. KEY RESPONSIBILITIES • LSF/Slurm administration and maintenance, analyzing jobs and job data, handling user requests and incidents using current tools and recommending new ones. Supporting multiple/distributed clusters on-prem and cloud. Managing server platform hardware upgrades, Datacenter migrations, and system firmware/software patching. • Interface with IT Teams to deploy new hardware and resolve issues with existing infrastructure software toolsets. • Work with external vendors to plan, configure and deploy new hardware / software solutions within engineering environment. • Work closely with internal customer teams to develop and deploy new use scenarios and triage and root-cause issues in current production configurations and use-models. • Responsible for installing, maintaining and repairing hardware, configuring vendors software tools to manage operating system mass deployments & supporting data center infrastructure to accommodate growth. • Execution of audits of data centers to ensure up time of facility by software reporting tools, reporting on power and cooling usages. • Responsible for inventory management of data center operational materials. • Maintain audits to support space planning forecasting. Management to build out related racks and rack infrastructure to plan for hardware installations and moves. • Responsible for the asset documentation into a Data center infrastructure management tool (DCIM). • Providing hardware support for IT assets following incident management/change management workflows. PREFERRED EXPERIENCE • LSF/Slurm Administration/Use experience. • Fluent in Unix administration, configuration, driver installation, and general system configuration. • Enterprise level emulation or prototyping system management and maintenance. • Physical lab or datacenter space management & system organization in a limited space. • Focus on continuous improvement to keep the hardware resources running as efficiently as possible. • Hardware support for datacenter systems and infrastructure. • AI workflow integration / augmentation. PREFERRED SOFTWARE EXPERIENCE • RHEL8 / RHEL9 • Bash / Perl / Python • Ansible / Puppet / cfengine / pxeboot • Device42 / Nagios / PowerBI ACADEMIC CREDENTIALS • Preferred BS in Computer Science/Engineering or Technical IT Certificate Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Job Description Job Description Locations: Athens, OH / New Albany, OH Schedule: 8-hour shifts Travel: Up to 100% Contract: Contract opportunity Job Overview We are looking for a hands-on Data Center Services Technician to support installation, maintenance, and operational activities in hyperscale and enterprise data center environments. This position is a good fit for candidates with experience in data center operations, structured cabling, telecommunications, field services, or Information Technology (IT) infrastructure . Key Responsibilities Install and deploy servers, network devices, storage equipment, and related infrastructure. Perform rack-and-stack activities and equipment installation. Install, route, terminate, label, and dress copper and fiber cabling. Install rack Power Distribution Units (PDUs) and connect equipment to power. Perform equipment provisioning and hardware component installation. Connect and support Out-of-Band (OOB) management systems. Perform continuity testing, fiber verification, and equipment turn-up. Perform Moves, Adds, Changes, and Disconnects (MACD) and Field-Replaceable Unit (FRU) replacements. Maintain installation records, test results, inventory, and as-built documentation. Identify and escalate technical, design, and safety issues. Required Qualifications High school diploma, technical certification, vocational training, or equivalent experience. 1+ year of experience in data centers, structured cabling, telecommunications, field services, or IT infrastructure. Hands-on experience with racks, servers, networking equipment, and cabling. Knowledge of copper and fiber cabling practices. Ability to read engineering drawings, installation documents, and Methods of Procedure (MOPs). Ability to work independently with minimal supervision. Valid state ID or driver's license. Ability to lift and move equipment up to 50 lbs. Comfortable working on ladders or elevated work platforms. Willingness to travel up to 100%. Preferred Experience Fiber verification and continuity testing. Optical networking. Equipment turn-up and provisioning. MACD activities. FRU replacement. Out-of-Band (OOB) management. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician II is responsible for independently performing advanced installation and deployment activities for data center infrastructure projects in colocation, enterprise, regional, and hyperscale environments. This role focuses on full row installations, interpretation of engineered drawings, and ownership of installation quality and QA processes. The Technician II serves as a technical resource on-site and provides guidance to less experienced technicians while supporting new build, expansion, and MACD projects. Essential Duties and Responsibilities: • Independently install and align server cabinets, network racks, ladder rack, containment systems, and supporting infrastructure according to engineered drawings and floor plans • Perform full row installations and validate layouts using field measurements and project documentation • Install overhead ladder rack, basket tray, conveyance systems, and fiber trough infrastructure • Pull, route, terminate, and dress copper, coax, and fiber optic cabling according to customer and industry standards • Install patch panels, splice trays, enclosures, rPDUs, tap boxes, cable whips, FAP panels, and DC loop systems • Rack and secure servers, switches, storage arrays, optical transport equipment, and related hardware • Perform fiber cleaning, inspection, continuity testing, and basic troubleshooting • Maintain ownership of QA/QC processes including punch lists, installation verification, and closeout activities • Interpret engineered drawings, MOPs, and scopes of work to ensure proper installation execution • Create and maintain accurate labeling, redlines, and as-built documentation • Support and mentor Technician I team members • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two to five years of experience in data center installation, structured cablings, or telecommunications deployment • Experience performing full row installations and installation QA/QC activities required • Experience in colocation or hyperscale environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Strong understanding of structured cabling systems and installation standards • Proficiency with copper and fiber optic infrastructure including MPO, LC, SM/MM fiber, and Cat6/6A systems • Ability to interpret engineered drawings, floor plans, and installation documentation • Strong knowledge of cable management, grounding/bonding, bend radius, and labeling standards • Experience with fiber cleaning, inspection, and continuity testing • Familiarity with switches, network equipment, and optical transport systems preferred • Exposure to busway, RPPs, PDUs, and rPDUs preferred Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Strong organizational and problem-solving skills • Ability to work independently with minimal supervision • Strong communication and teamwork abilities • Attention to detail and accountability for installation quality • Ability to mentor less experienced technicians and support team development • Ability to prioritize work in fast-paced deployment schedules Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Data Center Technician (Cabling Specialist) - Job Summary Detail-oriented Data Center Technician specializing in structured cabling, rack and stack, and physical layer infrastructure within enterprise and hyperscale environments. Experienced in installing, routing, terminating, labeling, and testing copper and fiber optic cabling to support servers, network devices, and storage systems. Proficient in maintaining organized cable management systems to ensure optimal airflow, performance, and scalability. Skilled in reading network diagrams, following industry standards (TIA/EIA, BICSI), and performing troubleshooting on physical connectivity issues. Adept at working in fast-paced data center environments while adhering to strict safety, security, and change management protocols. Strong understanding of patch panel configuration, cross-connects, cable tracing, and documentation updates within DCIM systems. Committed to minimizing downtime, supporting infrastructure deployments, and maintaining high standards of quality and operational efficiency. Powered by JazzHR 6dIJXlyJqi

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required) Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Technical Skills: AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Join our Team as a Traveling Telecommunications Tower Technician Are you looking for a challenging and rewarding career in the telecommunications industry? Do you have a passion for working at great heights and a desire to expand your technical skills? If so, Capital Tower & Communications, Inc. is looking for individuals like you to join our team as a Traveling Telecommunications Tower Technician. About Us: Capital Tower & Communications, Inc. is a leading provider of telecommunications services in the USA. With over 30 years of experience, we specialize in tower installation, maintenance, and repair for a wide range of clients, including wireless carriers, government agencies, and private businesses. Our team of skilled technicians and engineers are dedicated to delivering high-quality solutions that meet the needs of our customers. At Capital Tower & Communications, Inc., we are committed to excellence in everything we do, from our customer service to our workmanship. Join us and be a part of a company that is shaping the future of telecommunications. What WE ask of YOU: Being a tower climber can be a very rewarding and worthwhile career, but it takes a unique skillset and even more of a unique personality. These are some physical and mental attributes that some of the most successful Tower Technicians have. You are physically able to climb to heights in excess of 300 feet daily You can work in all weather conditions year-round You have some construction and/or electrical experience You enjoy working with your hands You enjoy constant travel and willing to live life on the road 6-Week Travel rotations followed by a 7-10 day break. (Travel expenses covered) Job Responsibilities: Follow all safety rules and regulations Install/replace/repair antenna system equipment Distribute/pick-up/organize tools and materials Install/modify/mount & platform Identify/fix problems using test equipment Work with a team Perform tower structure inspection Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment performs tower maintenance under close supervision. The basic use and care of hand tools and mechanical equipment. Distribute, pick up and organize tools and materials. Ability to read site plans and tower drawings. The hazards associated with tower climbing, construction equipment, and working on or near energized lines and equipment. Training/Certifications At Capital Tower provide the very best services to our customers, so we want our employees to have the ability to be the very best at what they do. Once hired, we provide all the training and online courses listed (at no expense to the employee). We give our employees the tools and services to grow within the company which includes: Competent Climber/Rescuer Competent Rigger OSHA 10 & OSHA 30 First Aid/AED/CPR RF Awareness Hazard Communications Bloodborne Pathogens Capstan Hoist/Base Mounted Hoist/Ginpole Principals Kaleus/Anritsu/Exfo Training At Capital Tower & Communications, Inc., we are committed to providing our employees with opportunities for growth and development in a supportive and collaborative work environment. We offer competitive benefits and training programs to help you succeed in your career. Join us in helping to connect communities and drive innovation in the telecommunications industry. Competitive Compensation Health Insurance (Starting the 1st of the month after a 60-day waiting period) Dental and Vision Insurance (company provides group plan, Employee pays 100%) Paid Time off (Vacation Pay is given after 1 year of employment) Overtime Pay Per diem $130/day $2000 Sign-on bonus (Paid out after 6 Months of continuous employment) Employee Referral Award Program The End of the year bonus Christmas Bonus Performance bonuses 100% Paid Travel Company provides safety equipment and training About Us: Capital Tower & Communications, Inc. is a leading provider of telecommunications services in the USA. With over 30 years of experience, we specialize in tower installation, maintenance, and repair for a wide range of clients, including wireless carriers, government agencies, and private businesses. Our team of skilled technicians and engineers are dedicated to delivering high-quality solutions that meet the needs of our customers. At Capital Tower & Communications, Inc., we are committed to excellence in everything we do, from our customer service to our workmanship. Join us and be a part of a company that is shaping the future of telecommunications.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.