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AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

AI Senior Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: Up to 25% travel, as needed Position Type: 6M+ Contract Hourly / Salary: to $145W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Senior Technical Consultants for a 6M+ Contract opportunity that will be remote. The AI Senior Technical Consultants will lead the end-to-end development of AI-enabled solutions across the ServiceNow platform utilizing capabilities such as Now Assist, AI Agents, Predictive Intelligence, AI Search, Agentic AI Workflows, and GenAI-powered automation. The AI Senior Technical Consultants will guide technical implementation efforts by mentoring Technical Consultants, partnering with Principal Technical Consultants and Solution Architects, and delivering secure, scalable AI solutions across ServiceNow product suites including ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, and ESM. The AI Senior Technical Consultants will translate business requirements into intelligent automation solutions by combining deep ServiceNow platform engineering expertise with applied AI technologies, enabling organizations to successfully adopt enterprise AI and agentic workflows. JOB REQUIREMENTS ServiceNow Platform Engineering Designing / Developing Enterprise Solutions on the ServiceNow Platform ServiceNow Product Expertise - ITSM / ITOM / ITAM / SecOps / IRM / CSM / HRSD / SPM / ESM ServiceNow Development (advanced / hands-on) - Scripting / Workflow Development / Flow Designer / AI Agent Configuration / Skill Development Building / Testing / Deploying Enterprise ServiceNow Solutions ServiceNow AI / Agentic AI Developing AI Solutions via Now Assist / AI Agents / Predictive Intelligence / AI Search / Agentic AI WFs Building Intelligent Automation Solutions Across the ServiceNow Platform AI Enablement Across Multiple ServiceNow Product Suites AI / GenAI Technologies GenAI / LLM Concepts / Prompt Engineering / AI Governance Developing AI-Driven Business Solutions via Modern AI Capabilities Responsible AI / Security / Governance Best Practices Platform Integration / Data Foundations Developing Integrations with Enterprise Apps / APIs / Enterprise Data Platforms / 3rd Party Technologies Building AI Solutions utilizing Enterprise Data Foundations Supporting Enterprise Workflow Automation / Cross-Platform Integrations Technical Leadership Leading Technical Development Activities Across Enterprise AI Projects Mentoring Technical Consultants / Junior Developers Partnering with Principal Technical Consultants / Solution Architects Translating Business Requirements into Secure / Governed / Scalable AI Solutions Collaboration / Communication Collaborating with Business Stakeholders / Architects / Cross-Functional Technical Teams Communicating Technical Solutions / Risks / Project Status Throughout Delivery Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)

Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote Clearance: Active Top Secret SCI Required What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) Experience with programming languages like JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting. Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Possess the Following Certifications: ServiceNow Certified System Administrator (CSA) Possess a cybersecurity focused certification like Security+ ServiceNow Developer for IT, Security, HR, CS, Platform Application Development ITIL 4 Foundation (ITIL 4) Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. Highly Desired Qualifications Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Obtain the Following Certifications: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps) SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM) Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.

Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. The Solutions Consulting organization at Appian sits at the vital center of our global commercial engine. We bridge the gap between sophisticated enterprise business needs and cutting-edge platform capabilities to secure the technical win. Our mission is to prove the undeniable value of Appian's platform within the AI-Powered Process Automation market, driving customer acquisition and fueling corporate growth through our transformative SC 2.0 operating model. Read More About SC 2.0 Here You can listen to our Global SSC leader, Gregg Aldana discuss SC 2.0 here. As an Associate Solutions Consultant, you will launch your career by learning Appian's platform, customer engagement approach, and technical sales process. This role is a premier gateway into tech pre-sales, offering a structured path to mastering technical storytelling and value-based discovery. You will work alongside some of the smartest, most creative people in the industry, learning how to move enterprise customers beyond feature evaluation and toward true strategic transformation. T his role is based at our headquartered in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. What You'll Do Learn Appian's platform architecture, including AI capabilities, Data Fabric, Process HQ, and core solutioning patterns. Support custom demonstrations, customer workshops, and technical discovery sessions under the guidance of experienced Solutions Consultants. Assist with technical presentations, prototype preparation, and customer-facing solution narratives. Partner with Solutions Consultants and Account Executives to uncover business objectives and map requirements to measurable customer outcomes. Participate in internal enablement, demo practice, and team story debriefs to rapidly build enterprise software positioning skills. Required Qualifications Education: Currently pursuing a Bachelor's degree or Master's degree in Information Systems, Data Science, Computer Engineering, Computer Science, or a related STEM/business field with a strong academic record. Experience: Prior experience in a professional, academic, or technical setting (includes internships, research, capstones, or consistent part-time/full-time employment). Communication: Effective written and verbal communication skills with the ability to collaborate in a professional environment and to present technical ideas clearly to both business and technical users. Technical Skills: Foundational exposure to modern environments or programming languages (e.g., Java, JavaScript, Python, SQL, HTML, APIs, or database concepts). Willingness to travel for customer engagements. Preferred Qualifications Proven fluency in AI and LLMs, encompassing both the strategic development of AI-powered platform capabilities and the hands-on application of AI tools to accelerate daily workflows. Demonstrated leadership experience (e.g. executive roles in student organizations, club leadership, or captaincy of team-based activities). High curiosity, coachability, and a strong desire to build a career in technical pre-sales, including a willingness to travel for customer engagements. Experience building custom demos, software prototypes, or contributing to technical RFPs/RFIs. Basic understanding of application architecture, cloud infrastructure, and web/application servers. Commercial acumen and an interest in partnering with sales teams on account planning and pipeline progression. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. At this time, Appian will not sponsor a new applicant for employment authorization for this position. Thank you for your interest in joining our team! Please note that we will officially begin reviewing applications and scheduling interviews starting August 2026 . We appreciate your patience and look forward to connecting with you then. At Appian, we embrace AI as part of how we work and innovate. While candidates are encouraged to use AI for preparation and learning, we restrict AI usage for live interviews and assessments unless otherwise specified. In some cases, AI use may be part of the assessment, and expectations will be communicated in advance. The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $95,000-$95,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Job Description Job Description POSITION TITLE: Business Solution Consultant CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE: We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers. You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations. This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members. If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL: Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally. Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes. Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW. Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART. Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers. Collaborate effectively with cross-functional customer and project delivery teams. Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes. Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals. Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations. Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution. May occasionally provide mentoring to peers within the project team and function. REQUIRED QUALIFICATIONS: Must possess a current Top Secret (TS) security clearance. Must be willing and eligible to obtain SCI access as required for the role. Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area. 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA) certification. Expertise with the ServiceNow ITSM application suite. Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.). Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards. Strong understanding of ITIL principles and their application in service management contexts. Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe ). Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders. Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. NICE TO HAVE QUALIFICATIONS: Previous SCI access within the past 25 months is highly preferred. CBAP (Certified Business Analysis Professional) ITIL certification(s). Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM). Familiarity with leading process mining tools such as Aris, Celonis, and Signavio. Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties. Experience working with government or public sector agencies. OUR TALENT VISION: We take ownership in our customers' success, delivering excellence with purpose and precision, every time. We're passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.

Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 6+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation) Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV) Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Service Now Certified System Administrator(CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS). Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Additional CIS certifications Certified Scrum Master (CSM) Obtain a cybersecurity focused certification like Security+ Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.