Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Duration: Full-Time Hire / Permanent Role Location: Reston, VA or Plano, TX. Work Mode: Hybrid Duties and Responsibilities Systemone is seeking a Microsoft Endpoint & Workspace ONE Specialist? to support a large-scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment. Required Qualifications . Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune Experience supporting and troubleshooting Apple macOS environments Mobile device management and support for iOS and Android devices Ability to monitor system performance, compliance status, and operational health Experience analyzing logs and collaborating with engineering teams to resolve incidents Understanding of endpoint security controls, policy enforcement, and compliance requirements Strong troubleshooting and root cause analysis skills Experience documenting incidents, resolutions, and operational procedures with attention to detail Familiarity with IT Service Management (ITSM) processes and change management practices Experience working in enterprise cloud environments, preferably AWS based organizations Knowledge of ServiceNow for incident, problem, and change management processes Strong written and verbal communication skills Required Skills Amazon Web Services Cloud Analytical Thinking Communication Detail-oriented Problem Solving ServiceNow Change Management Desired Skillset: ? Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field.? Ref: Pittsburgh
09/25/2026
Full time
Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Duration: Full-Time Hire / Permanent Role Location: Reston, VA or Plano, TX. Work Mode: Hybrid Duties and Responsibilities Systemone is seeking a Microsoft Endpoint & Workspace ONE Specialist? to support a large-scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment. Required Qualifications . Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune Experience supporting and troubleshooting Apple macOS environments Mobile device management and support for iOS and Android devices Ability to monitor system performance, compliance status, and operational health Experience analyzing logs and collaborating with engineering teams to resolve incidents Understanding of endpoint security controls, policy enforcement, and compliance requirements Strong troubleshooting and root cause analysis skills Experience documenting incidents, resolutions, and operational procedures with attention to detail Familiarity with IT Service Management (ITSM) processes and change management practices Experience working in enterprise cloud environments, preferably AWS based organizations Knowledge of ServiceNow for incident, problem, and change management processes Strong written and verbal communication skills Required Skills Amazon Web Services Cloud Analytical Thinking Communication Detail-oriented Problem Solving ServiceNow Change Management Desired Skillset: ? Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field.? Ref: Pittsburgh
Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/25/2026
Full time
Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/25/2026
Full time
Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote Clearance: Active Top Secret SCI Required What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) Experience with programming languages like JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting. Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Possess the Following Certifications: ServiceNow Certified System Administrator (CSA) Possess a cybersecurity focused certification like Security+ ServiceNow Developer for IT, Security, HR, CS, Platform Application Development ITIL 4 Foundation (ITIL 4) Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. Highly Desired Qualifications Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Obtain the Following Certifications: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps) SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM) Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
09/25/2026
Full time
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote Clearance: Active Top Secret SCI Required What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) Experience with programming languages like JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting. Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Possess the Following Certifications: ServiceNow Certified System Administrator (CSA) Possess a cybersecurity focused certification like Security+ ServiceNow Developer for IT, Security, HR, CS, Platform Application Development ITIL 4 Foundation (ITIL 4) Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. Highly Desired Qualifications Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Obtain the Following Certifications: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps) SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM) Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 6+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation) Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV) Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Service Now Certified System Administrator(CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS). Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Additional CIS certifications Certified Scrum Master (CSM) Obtain a cybersecurity focused certification like Security+ Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
09/25/2026
Full time
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 6+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation) Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV) Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Service Now Certified System Administrator(CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS). Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Additional CIS certifications Certified Scrum Master (CSM) Obtain a cybersecurity focused certification like Security+ Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
09/25/2026
Contractor
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
09/25/2026
Full time
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Facilitate product release planning and governs the end-to-end release lifecycle across ERCOT applications, AI, and data platform portfolio. Coordinates release planning sessions, backlog management, and product roadmap facilitation across Agile sprint, waterfall, and hybrid delivery teams. Owns the production release calendar, NERC CIP change governance, ServiceNow change management workflows, and program-level delivery metrics reporting. Serves as the connective tissue between delivery teams, business stakeholders, and governance bodies - ensuring every release is planned, approved, measured, and continuously improved. JOB DUTIES Applies knowledge of release planning, change management, and delivery governance principles to facilitate structured, compliant, and predictable software releases across ERCOT's application and data platform portfolio. Follows established release management processes and procedures to coordinate deployment activities across Agile sprint, waterfall, and hybrid delivery teams; ensures cross-functional alignment on release scope, schedule, and readiness. Creates, reviews, and manages IT change records in ServiceNow in accordance with ERCOT change management standards; coordinates Change Advisory Board activities and ensures all releases meet NERC CIP change governance requirements prior to production promotion. Maintains the production release calendar and facilitates release planning meetings, backlog grooming sessions, and deployment readiness reviews to ensure consistent, predictable release cadence across all delivery tracks. Contributes to the generation and distribution of release metrics, status reports, and delivery dashboards supporting program-level visibility and continuous improvement of the release management function. ADDITIONAL JOB DUTIES - BY LEVEL Level 2 - Release Train Engineer Release Planning Facilitation - Facilitate product release planning sessions across Agile sprint teams, waterfall project tracks, and hybrid delivery programs; coordinate cross-team capacity, feature scoping, dependency mapping, and risk identification for each planning cycle. Product Roadmap Facilitation - Facilitate product roadmap planning sessions with Product Managers, architects, and business stakeholders; maintain roadmap visibility in Jira; communicate how planned features and releases map to organizational priorities and delivery capacity. Waterfall Project Release Planning - Own release planning for waterfall project tracks: milestone definition, phase gate sequencing, Gantt-style schedule development, resource coordination, and formal release approval planning. Agile Sprint & Iteration Release Planning - Facilitate sprint and iteration release planning for Agile teams; coordinate sprint-to-release promotion sequencing, release branch readiness, and Definition of Done alignment across development, QA, and release engineering. Backlog Management & Grooming Facilitation - Facilitate product and program backlog grooming and refinement sessions; ensure epics, features, and stories are sufficiently defined, estimated, dependency-mapped, and ready for sprint or project execution. ServiceNow Change Record Management - Create, review, and manage change records in ServiceNow; ensure change classification, approval routing, and documentation meet ITSM governance and NERC CIP audit standards. Release Calendar Coordination - Maintain the production release calendar; coordinate deployment windows across delivery teams, infrastructure, and change management; communicate release schedule and risk to all stakeholders. Release Metrics & DORA Data Collection - Capture and report release frequency, change volume by type, change success rates, PI predictability, and sprint velocity; contribute to DORA and ITC metric dashboards in Power BI. CAB Meeting Facilitation - Facilitate Change Advisory Board meetings; prepare and distribute meeting agendas, capture decisions and action items, and ensure CAB notes are documented and distributed to stakeholders. Deployment Readiness Tracking - Track release deliverables, security compliance checks, and functional test approvals; confirm production readiness criteria are met before each deployment window. Stakeholder Communication - Coordinate release communication across development, QA, operations, and business teams; ensure all stakeholders have timely, accurate information on release scope, schedule, and risk. Documentation & Process Standards - Update and maintain release management process documentation, runbooks, and deployment checklists following applicable ERCOT standards. Sr. Release Train Engineer (All Level 2 duties plus:) Hybrid Delivery Coordination - Coordinate release planning and deployment sequencing across teams operating under Agile, waterfall, and hybrid delivery methodologies; synchronize cross-team releases when shared dependencies exist. Program-Level Release Governance - Enforce release readiness criteria before each deployment window; validate test completion evidence, environment stability, stakeholder approvals, and CAB authorization; serve as program-level production gate keeper. NERC CIP & ITSM Change Governance - Ensure all releases comply with NERC CIP change management requirements; coordinate with the CAB, enforce change classification standards, and maintain complete audit trails for all production promotions. Emergency & Expedited Change Coordination - Facilitate emergency and expedited change management processes; coordinate expedited CAB review, risk assessment documentation, stakeholder notification, and post-implementation review. IT & Change Metrics Reporting - Track and report IT change metrics including change volume by type, change success rate, unauthorized change incidents, CAB throughput, change-to-incident correlation, and SLA compliance; publish via ServiceNow and Power BI. SDLC Metrics & Delivery Throughput Analysis - Measure program-level SDLC metrics including throughput, cycle time, lead time, WIP load, and bottleneck patterns; publish actionable insights to delivery leadership. Release Health Dashboards - Design and maintain executive-facing dashboards in Power BI reflecting deployment status, release calendar adherence, milestone completion rates, change success rates, and DORA metric trends. Dependency & Risk Register Management - Maintain a product dependency map and risk register; facilitate cross-team dependency resolution and ensure all risks are visible, owned, and actively mitigated. Continuous Improvement Leadership - Lead retrospectives and release planning improvement sessions; identify and drive elimination of waste, handoff delays, and approval bottlenecks; track improvement items to completion. Waterfall Phase Gate & Milestone Governance - Coordinate formal waterfall phase gate reviews; ensure gate entry/exit criteria are met, required artifacts are complete, and stakeholder sign-offs are documented and archived TECHNOLOGY STACK All Release Train Engineer roles operate across the following technology stack. Depth of proficiency varies by level and role; senior levels are expected to demonstrate architectural and governance-level expertise across multiple categories. Category Tools & Technologies CI/CD & Pipelines GitHub Actions, Jenkins Container & Orchestration Docker, Kubernetes, OpenShift (Private Cloud), Helm Infrastructure as Code Ansible, Terraform Cloud Platforms Azure, Private Cloud (OpenShift / On-Premises) Observability & Monitoring Splunk ITSM & Agile Tooling ServiceNow, Jira Data & Analytics Databricks, Power BI, SQL, Oracle DB, PostgreSQL Scripting & Languages Python, PowerShell Artifact Management Artifactory AI & Automation LLM-integrated pipelines, AI-assisted code review, GitHub Copilot EXPERIENCE Level 2: 2+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Senior Level: 5+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Lead Level: 8+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. EDUCATION Bachelor's Degree : Business, Computer Science . click apply for full job details
09/25/2026
Full time
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Facilitate product release planning and governs the end-to-end release lifecycle across ERCOT applications, AI, and data platform portfolio. Coordinates release planning sessions, backlog management, and product roadmap facilitation across Agile sprint, waterfall, and hybrid delivery teams. Owns the production release calendar, NERC CIP change governance, ServiceNow change management workflows, and program-level delivery metrics reporting. Serves as the connective tissue between delivery teams, business stakeholders, and governance bodies - ensuring every release is planned, approved, measured, and continuously improved. JOB DUTIES Applies knowledge of release planning, change management, and delivery governance principles to facilitate structured, compliant, and predictable software releases across ERCOT's application and data platform portfolio. Follows established release management processes and procedures to coordinate deployment activities across Agile sprint, waterfall, and hybrid delivery teams; ensures cross-functional alignment on release scope, schedule, and readiness. Creates, reviews, and manages IT change records in ServiceNow in accordance with ERCOT change management standards; coordinates Change Advisory Board activities and ensures all releases meet NERC CIP change governance requirements prior to production promotion. Maintains the production release calendar and facilitates release planning meetings, backlog grooming sessions, and deployment readiness reviews to ensure consistent, predictable release cadence across all delivery tracks. Contributes to the generation and distribution of release metrics, status reports, and delivery dashboards supporting program-level visibility and continuous improvement of the release management function. ADDITIONAL JOB DUTIES - BY LEVEL Level 2 - Release Train Engineer Release Planning Facilitation - Facilitate product release planning sessions across Agile sprint teams, waterfall project tracks, and hybrid delivery programs; coordinate cross-team capacity, feature scoping, dependency mapping, and risk identification for each planning cycle. Product Roadmap Facilitation - Facilitate product roadmap planning sessions with Product Managers, architects, and business stakeholders; maintain roadmap visibility in Jira; communicate how planned features and releases map to organizational priorities and delivery capacity. Waterfall Project Release Planning - Own release planning for waterfall project tracks: milestone definition, phase gate sequencing, Gantt-style schedule development, resource coordination, and formal release approval planning. Agile Sprint & Iteration Release Planning - Facilitate sprint and iteration release planning for Agile teams; coordinate sprint-to-release promotion sequencing, release branch readiness, and Definition of Done alignment across development, QA, and release engineering. Backlog Management & Grooming Facilitation - Facilitate product and program backlog grooming and refinement sessions; ensure epics, features, and stories are sufficiently defined, estimated, dependency-mapped, and ready for sprint or project execution. ServiceNow Change Record Management - Create, review, and manage change records in ServiceNow; ensure change classification, approval routing, and documentation meet ITSM governance and NERC CIP audit standards. Release Calendar Coordination - Maintain the production release calendar; coordinate deployment windows across delivery teams, infrastructure, and change management; communicate release schedule and risk to all stakeholders. Release Metrics & DORA Data Collection - Capture and report release frequency, change volume by type, change success rates, PI predictability, and sprint velocity; contribute to DORA and ITC metric dashboards in Power BI. CAB Meeting Facilitation - Facilitate Change Advisory Board meetings; prepare and distribute meeting agendas, capture decisions and action items, and ensure CAB notes are documented and distributed to stakeholders. Deployment Readiness Tracking - Track release deliverables, security compliance checks, and functional test approvals; confirm production readiness criteria are met before each deployment window. Stakeholder Communication - Coordinate release communication across development, QA, operations, and business teams; ensure all stakeholders have timely, accurate information on release scope, schedule, and risk. Documentation & Process Standards - Update and maintain release management process documentation, runbooks, and deployment checklists following applicable ERCOT standards. Sr. Release Train Engineer (All Level 2 duties plus:) Hybrid Delivery Coordination - Coordinate release planning and deployment sequencing across teams operating under Agile, waterfall, and hybrid delivery methodologies; synchronize cross-team releases when shared dependencies exist. Program-Level Release Governance - Enforce release readiness criteria before each deployment window; validate test completion evidence, environment stability, stakeholder approvals, and CAB authorization; serve as program-level production gate keeper. NERC CIP & ITSM Change Governance - Ensure all releases comply with NERC CIP change management requirements; coordinate with the CAB, enforce change classification standards, and maintain complete audit trails for all production promotions. Emergency & Expedited Change Coordination - Facilitate emergency and expedited change management processes; coordinate expedited CAB review, risk assessment documentation, stakeholder notification, and post-implementation review. IT & Change Metrics Reporting - Track and report IT change metrics including change volume by type, change success rate, unauthorized change incidents, CAB throughput, change-to-incident correlation, and SLA compliance; publish via ServiceNow and Power BI. SDLC Metrics & Delivery Throughput Analysis - Measure program-level SDLC metrics including throughput, cycle time, lead time, WIP load, and bottleneck patterns; publish actionable insights to delivery leadership. Release Health Dashboards - Design and maintain executive-facing dashboards in Power BI reflecting deployment status, release calendar adherence, milestone completion rates, change success rates, and DORA metric trends. Dependency & Risk Register Management - Maintain a product dependency map and risk register; facilitate cross-team dependency resolution and ensure all risks are visible, owned, and actively mitigated. Continuous Improvement Leadership - Lead retrospectives and release planning improvement sessions; identify and drive elimination of waste, handoff delays, and approval bottlenecks; track improvement items to completion. Waterfall Phase Gate & Milestone Governance - Coordinate formal waterfall phase gate reviews; ensure gate entry/exit criteria are met, required artifacts are complete, and stakeholder sign-offs are documented and archived TECHNOLOGY STACK All Release Train Engineer roles operate across the following technology stack. Depth of proficiency varies by level and role; senior levels are expected to demonstrate architectural and governance-level expertise across multiple categories. Category Tools & Technologies CI/CD & Pipelines GitHub Actions, Jenkins Container & Orchestration Docker, Kubernetes, OpenShift (Private Cloud), Helm Infrastructure as Code Ansible, Terraform Cloud Platforms Azure, Private Cloud (OpenShift / On-Premises) Observability & Monitoring Splunk ITSM & Agile Tooling ServiceNow, Jira Data & Analytics Databricks, Power BI, SQL, Oracle DB, PostgreSQL Scripting & Languages Python, PowerShell Artifact Management Artifactory AI & Automation LLM-integrated pipelines, AI-assisted code review, GitHub Copilot EXPERIENCE Level 2: 2+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Senior Level: 5+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Lead Level: 8+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. EDUCATION Bachelor's Degree : Business, Computer Science . click apply for full job details
Position Summary Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Engineers at Samsung work on big complex projects with stakeholders and teams located around the globe. Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work. Role and Responsibilities What you will do As a Senior GenAI Engineer, you will be the hands-on driving force behind AI-powered productivity and automation across Samsung Ads. Reporting to the IT Director, you will work directly with non-technical teams across every department to identify, build, deploy, and scale Generative AI solutions that fundamentally improve how people work. You will partner closely with a dedicated Product Owner and the Principal Architect from Engineering to shape and execute our GenAI enablement roadmap. While Engineering builds core platform capabilities, your focus is on the last mile - putting powerful, safe, and practical AI tools directly into the hands of business users. A critical dimension of this role is designing and orchestrating agentic AI workflows - multi-step, autonomous processes where AI agents plan, reason, use tools, and execute complex tasks with minimal human intervention. As enterprises shift from simple prompt-based AI interactions toward agentic architectures, you will be responsible for identifying where autonomous AI workflows can replace manual, multi-step business processes - and building them safely within Samsung's governance framework. You are expected to be opinionated, delivery-oriented, and security-conscious in everything you do. Key Responsibilities Design, build, and deploy GenAI-powered automation and productivity solutions for business teams across Sales, Marketing, Finance, HR, Legal, and Operations. Architect and implement complex agentic workflows that enable AI agents to autonomously handle multi-step business processes - including task decomposition, tool orchestration, decision-making loops, and human-in-the-loop checkpoints where required. Design and maintain multi-agent orchestration patterns, where specialized AI agents collaborate on complex tasks such as document analysis, research synthesis, data transformation, and cross-system process automation. Serve as the primary hands-on technical resource for our AI tooling ecosystem, including AWS Bedrock, Claude, AnythingLLM, and our homegrown GenAI platform built on open-source tools. Identify high-impact use cases through direct engagement with business stakeholders, translating pain points into practical AI-driven workflows - with a specific focus on processes that benefit from autonomous, adaptive execution rather than simple prompt-response interactions. Build and maintain custom AI agents, prompt chains, RAG pipelines, and integrations tailored to departmental needs. Integrate agentic AI workflows with existing enterprise applications and business systems (e.g., CRM, HRIS, finance tools, collaboration platforms) to enable end-to-end process automation across departments. Define guardrails, escalation paths, and human oversight mechanisms for agentic workflows to ensure autonomous AI actions remain safe, auditable, and aligned with Samsung's internal policies. Develop evaluation frameworks for AI tools and agentic systems based on production requirements - including accuracy benchmarks, latency, cost-per-task, and compliance criteria - not vendor demos. Evaluate and recommend new AI tools and vendors in collaboration with the Architecture team, including hands-on proof-of-concepts to support build-vs-buy decisions. Ensure every AI solution deployed adheres to Samsung's internal security and privacy policies, including data classification requirements mandated by HQ (South Korea). Proactively assess data exposure risks of any AI tool or workflow before deployment and maintain a clear inventory of all AI tools, their data flows, and classification levels. Define and track KPIs for every AI initiative: workflows automated, hours saved, adoption rates, and user satisfaction. Develop training sessions, documentation, and self-service resources to accelerate AI adoption among non-technical users. (Nice-to-have) Required Skills And Experience 3+ years of hands-on experience with Generative AI tools and platforms, with a proven track record of delivering successful productivity or automation projects adopted by real users. 5+ years of experience in IT, automation, systems engineering, or a related technical role. Proven experience delivering at least one end-to-end production deployment of a GenAI or agentic AI system in an enterprise environment - not just prototypes or POCs, but solutions actively used by business teams. Strong hands-on proficiency with AWS Bedrock, Anthropic Claude (API, Claude Code, prompt engineering), and open-source AI tooling. Demonstrated experience designing agentic AI workflows - including multi-agent orchestration, tool-use patterns, autonomous task execution, and deterministic execution patterns suitable for enterprise environments. Experience with agentic AI frameworks and protocols such as Model Context Protocol (MCP), LangGraph, Claude Agent SDK, Amazon Bedrock Agents, CrewAI, or equivalent orchestration tools for building autonomous, multi-step AI workflows. Understanding of agentic design patterns: reflection, planning, tool use, multi-agent collaboration, human-in-the-loop checkpoints, and error recovery strategies. Working experience with RAG architectures, vector databases, embeddings, and self-hosted AI knowledge base platforms (e.g., AnythingLLM). Proficiency in Python for scripting, automation, and AI tool integration. Strong understanding of data classification frameworks, LLM-specific risks (data leakage, prompt injection, hallucination, unintended autonomous actions), and corporate security policies in a multinational enterprise environment. Experience working with non-technical stakeholders and translating business needs into technical solutions. A solution-oriented, opinionated approach - you have a clear point of view on what works, what scales, and what's hype. Highly organized and able to manage multiple priorities in a fast-paced environment. Strong communication skills and the ability to convey AI capabilities and limitations to any audience. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Skills and Qualifications Nice-to-Have Experience with Model Context Protocol (MCP) for building tool-integrated AI agents at scale. Experience integrating AI workflows with enterprise business systems (Salesforce, SAP, ServiceNow, Workday, or similar). Background in Ad Tech or experience working in a digital advertising environment. Familiarity with change management frameworks and delivering training/enablement programs at scale. Experience navigating multinational corporate governance structures (especially APAC-headquartered companies). Relevant certifications: AWS AI Practitioner, AWS ML Specialty, Anthropic Claude certification, or equivalent. Experience building or managing AI Centers of Excellence or similar enablement functions. Fluency in Korean. Why This Role Is Different Unlike GenAI roles buried inside engineering orgs building internal tooling, this position puts you at the center of a company-wide AI transformation. You will have direct visibility with business leadership, a mandate to move fast, and the autonomy to shape how an entire organization works with AI. You won't be optimizing model benchmarks - you'll be measured on business impact. Workflows automated. Hours saved. Teams empowered. Processes reinvented. If you've been looking for a role where Generative AI meets real-world business problems at scale, and where you have the freedom to be opinionated about how to solve them, this is it. If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $170,000 $210,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves . click apply for full job details
09/25/2026
Full time
Position Summary Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Engineers at Samsung work on big complex projects with stakeholders and teams located around the globe. Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work. Role and Responsibilities What you will do As a Senior GenAI Engineer, you will be the hands-on driving force behind AI-powered productivity and automation across Samsung Ads. Reporting to the IT Director, you will work directly with non-technical teams across every department to identify, build, deploy, and scale Generative AI solutions that fundamentally improve how people work. You will partner closely with a dedicated Product Owner and the Principal Architect from Engineering to shape and execute our GenAI enablement roadmap. While Engineering builds core platform capabilities, your focus is on the last mile - putting powerful, safe, and practical AI tools directly into the hands of business users. A critical dimension of this role is designing and orchestrating agentic AI workflows - multi-step, autonomous processes where AI agents plan, reason, use tools, and execute complex tasks with minimal human intervention. As enterprises shift from simple prompt-based AI interactions toward agentic architectures, you will be responsible for identifying where autonomous AI workflows can replace manual, multi-step business processes - and building them safely within Samsung's governance framework. You are expected to be opinionated, delivery-oriented, and security-conscious in everything you do. Key Responsibilities Design, build, and deploy GenAI-powered automation and productivity solutions for business teams across Sales, Marketing, Finance, HR, Legal, and Operations. Architect and implement complex agentic workflows that enable AI agents to autonomously handle multi-step business processes - including task decomposition, tool orchestration, decision-making loops, and human-in-the-loop checkpoints where required. Design and maintain multi-agent orchestration patterns, where specialized AI agents collaborate on complex tasks such as document analysis, research synthesis, data transformation, and cross-system process automation. Serve as the primary hands-on technical resource for our AI tooling ecosystem, including AWS Bedrock, Claude, AnythingLLM, and our homegrown GenAI platform built on open-source tools. Identify high-impact use cases through direct engagement with business stakeholders, translating pain points into practical AI-driven workflows - with a specific focus on processes that benefit from autonomous, adaptive execution rather than simple prompt-response interactions. Build and maintain custom AI agents, prompt chains, RAG pipelines, and integrations tailored to departmental needs. Integrate agentic AI workflows with existing enterprise applications and business systems (e.g., CRM, HRIS, finance tools, collaboration platforms) to enable end-to-end process automation across departments. Define guardrails, escalation paths, and human oversight mechanisms for agentic workflows to ensure autonomous AI actions remain safe, auditable, and aligned with Samsung's internal policies. Develop evaluation frameworks for AI tools and agentic systems based on production requirements - including accuracy benchmarks, latency, cost-per-task, and compliance criteria - not vendor demos. Evaluate and recommend new AI tools and vendors in collaboration with the Architecture team, including hands-on proof-of-concepts to support build-vs-buy decisions. Ensure every AI solution deployed adheres to Samsung's internal security and privacy policies, including data classification requirements mandated by HQ (South Korea). Proactively assess data exposure risks of any AI tool or workflow before deployment and maintain a clear inventory of all AI tools, their data flows, and classification levels. Define and track KPIs for every AI initiative: workflows automated, hours saved, adoption rates, and user satisfaction. Develop training sessions, documentation, and self-service resources to accelerate AI adoption among non-technical users. (Nice-to-have) Required Skills And Experience 3+ years of hands-on experience with Generative AI tools and platforms, with a proven track record of delivering successful productivity or automation projects adopted by real users. 5+ years of experience in IT, automation, systems engineering, or a related technical role. Proven experience delivering at least one end-to-end production deployment of a GenAI or agentic AI system in an enterprise environment - not just prototypes or POCs, but solutions actively used by business teams. Strong hands-on proficiency with AWS Bedrock, Anthropic Claude (API, Claude Code, prompt engineering), and open-source AI tooling. Demonstrated experience designing agentic AI workflows - including multi-agent orchestration, tool-use patterns, autonomous task execution, and deterministic execution patterns suitable for enterprise environments. Experience with agentic AI frameworks and protocols such as Model Context Protocol (MCP), LangGraph, Claude Agent SDK, Amazon Bedrock Agents, CrewAI, or equivalent orchestration tools for building autonomous, multi-step AI workflows. Understanding of agentic design patterns: reflection, planning, tool use, multi-agent collaboration, human-in-the-loop checkpoints, and error recovery strategies. Working experience with RAG architectures, vector databases, embeddings, and self-hosted AI knowledge base platforms (e.g., AnythingLLM). Proficiency in Python for scripting, automation, and AI tool integration. Strong understanding of data classification frameworks, LLM-specific risks (data leakage, prompt injection, hallucination, unintended autonomous actions), and corporate security policies in a multinational enterprise environment. Experience working with non-technical stakeholders and translating business needs into technical solutions. A solution-oriented, opinionated approach - you have a clear point of view on what works, what scales, and what's hype. Highly organized and able to manage multiple priorities in a fast-paced environment. Strong communication skills and the ability to convey AI capabilities and limitations to any audience. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Skills and Qualifications Nice-to-Have Experience with Model Context Protocol (MCP) for building tool-integrated AI agents at scale. Experience integrating AI workflows with enterprise business systems (Salesforce, SAP, ServiceNow, Workday, or similar). Background in Ad Tech or experience working in a digital advertising environment. Familiarity with change management frameworks and delivering training/enablement programs at scale. Experience navigating multinational corporate governance structures (especially APAC-headquartered companies). Relevant certifications: AWS AI Practitioner, AWS ML Specialty, Anthropic Claude certification, or equivalent. Experience building or managing AI Centers of Excellence or similar enablement functions. Fluency in Korean. Why This Role Is Different Unlike GenAI roles buried inside engineering orgs building internal tooling, this position puts you at the center of a company-wide AI transformation. You will have direct visibility with business leadership, a mandate to move fast, and the autonomy to shape how an entire organization works with AI. You won't be optimizing model benchmarks - you'll be measured on business impact. Workflows automated. Hours saved. Teams empowered. Processes reinvented. If you've been looking for a role where Generative AI meets real-world business problems at scale, and where you have the freedom to be opinionated about how to solve them, this is it. If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $170,000 $210,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves . click apply for full job details
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
09/25/2026
Full time
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
09/25/2026
Full time
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
Tetrad Digital Integrity LLC
Washington, Washington DC
Job Description Job Description Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age. Join TDI as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions. The Release Train Engineer (RTE) supports a fast paced Agile environment by enabling effective PI execution, optimizing flow, managing risks and impediments, and ensuring consistent value delivery. The RTE facilitates ART ceremonies, coach teams in Lean Agile practices, and helps tailor SAFe to the organization's needs. This is a fully onsite opportunity requiring a daily commute to the Washington, DC area. An active TS/SCI security clearance is required. RESPONSIBILITIES: Lead Agile Release Train (ART) activities and drive Lean Agile practices to improve delivery flow. Plan and manage software and architecture release schedules. Facilitate Program Increment (PI) Planning and continuous exploration activities, including pre and post PI sessions. Coordinate cross team collaboration through Scrum of Scrums and other forums. Consolidate team PI objectives and publish program level objectives. Track feature and capability execution using metrics across Agile and DevOps teams. Brief customers and leadership on progress, testing, deployment status, and release readiness. Understand the program's complex system architecture to assess risks and customer concerns. Coach teams, Scrum Masters, Product Owners, and leaders in agile maturity and practices. Promote teamwork and alignment to PI goals. Escalate and manage impediments and coordinate critical dependencies. Provide resourcing and planning input to resolve bottlenecks. Collaborate with the PMO on program execution and test data needs. QUALIFICATIONS: Active DoD TS/SCI security clearance. Ability to pass additional customer suitability screening(s) prior to start. Current Security+ or equivalent/higher Bachelor's degree with 8-12 years of relevant experience, or a Master's degree with 6-10 years of relevant experience. Additional relevant experience may be considered in lieu of a degree. Experience supporting Agile software development teams in roles such as Scrum Master or project lead. Experience with Agile project management tools, such as Jira. Strong written, verbal, and interpersonal communication skills, including experience briefing leadership and customer stakeholders. Strong time management skills with attention to detail. PREFERRED QUALIFICATIONS: 3-5 years of ServiceNow administration or configuration experience. Experience with ServiceNow ATFs. ITIL foundation knowledge or certification. AWS cloud certifications. PAY RANGE: The anticipated salary range for this position is $200,000 - $220,000. This range is a good-faith estimate and not a guarantee of compensation. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data and applicable contract requirements, and may fall outside the posted range. TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States. "TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws." Powered by JazzHR TiktUEbn94
09/25/2026
Full time
Job Description Job Description Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age. Join TDI as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions. The Release Train Engineer (RTE) supports a fast paced Agile environment by enabling effective PI execution, optimizing flow, managing risks and impediments, and ensuring consistent value delivery. The RTE facilitates ART ceremonies, coach teams in Lean Agile practices, and helps tailor SAFe to the organization's needs. This is a fully onsite opportunity requiring a daily commute to the Washington, DC area. An active TS/SCI security clearance is required. RESPONSIBILITIES: Lead Agile Release Train (ART) activities and drive Lean Agile practices to improve delivery flow. Plan and manage software and architecture release schedules. Facilitate Program Increment (PI) Planning and continuous exploration activities, including pre and post PI sessions. Coordinate cross team collaboration through Scrum of Scrums and other forums. Consolidate team PI objectives and publish program level objectives. Track feature and capability execution using metrics across Agile and DevOps teams. Brief customers and leadership on progress, testing, deployment status, and release readiness. Understand the program's complex system architecture to assess risks and customer concerns. Coach teams, Scrum Masters, Product Owners, and leaders in agile maturity and practices. Promote teamwork and alignment to PI goals. Escalate and manage impediments and coordinate critical dependencies. Provide resourcing and planning input to resolve bottlenecks. Collaborate with the PMO on program execution and test data needs. QUALIFICATIONS: Active DoD TS/SCI security clearance. Ability to pass additional customer suitability screening(s) prior to start. Current Security+ or equivalent/higher Bachelor's degree with 8-12 years of relevant experience, or a Master's degree with 6-10 years of relevant experience. Additional relevant experience may be considered in lieu of a degree. Experience supporting Agile software development teams in roles such as Scrum Master or project lead. Experience with Agile project management tools, such as Jira. Strong written, verbal, and interpersonal communication skills, including experience briefing leadership and customer stakeholders. Strong time management skills with attention to detail. PREFERRED QUALIFICATIONS: 3-5 years of ServiceNow administration or configuration experience. Experience with ServiceNow ATFs. ITIL foundation knowledge or certification. AWS cloud certifications. PAY RANGE: The anticipated salary range for this position is $200,000 - $220,000. This range is a good-faith estimate and not a guarantee of compensation. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data and applicable contract requirements, and may fall outside the posted range. TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States. "TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws." Powered by JazzHR TiktUEbn94
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Job Description Job Description The Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication, and organizational skills with a focus on customer service. Essential Duties and Responsibilities: Interact daily with end-users, developers, and managers to support and enhance RightAngle Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions Field questions from end-users and assist with data issues Create and maintain system functional design documents Complete analysis, testing, and deployment for RightAngle system upgrades, patches, and custom code releases. Follow defined change management procedures and internal guidelines Availability to support after hours on business-critical situations and scheduled tasks Contribute to best practice library and mentor other team members Must be able to work on multiple simultaneous tasks with limited supervision Ensure requirements are being met in accordance with corporate compliance Ensure proper communication to all levels of the organization Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below: Bachelor's degree, preferably in Information Technology, Information Systems, or related area Excellent customer service, interpersonal, communication, and team collaboration skills 10+ years of experience in application support Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities A strong understanding of SQL and relational database concepts Familiarity with SDLC processes such as Agile, Waterfall, etc. Experience working with ticketing systems such as Remedy, ServiceNow Familiarity with front-to-back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory, and Settlements Ability to create complex pricing provisions and report views Capable of testing business scenarios in RightAngle from deal capture to invoicing Excellent analytical and problem-solving skills, strong organizational skills, attention to detail Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards Required experience is commensurate with the selected job level: The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job-related experience The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job-related experience The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job-related experience. Preferred Qualifications: Experience with ION RightAngle S20+ is preferred Previous experience in Oil & Gas industry is a plus Advanced Excel skills & Intermediate skills in other MS Office applications Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. An equal opportunity employer/disability/vet Is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER : The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
09/24/2026
Full time
Job Description Job Description The Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication, and organizational skills with a focus on customer service. Essential Duties and Responsibilities: Interact daily with end-users, developers, and managers to support and enhance RightAngle Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions Field questions from end-users and assist with data issues Create and maintain system functional design documents Complete analysis, testing, and deployment for RightAngle system upgrades, patches, and custom code releases. Follow defined change management procedures and internal guidelines Availability to support after hours on business-critical situations and scheduled tasks Contribute to best practice library and mentor other team members Must be able to work on multiple simultaneous tasks with limited supervision Ensure requirements are being met in accordance with corporate compliance Ensure proper communication to all levels of the organization Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below: Bachelor's degree, preferably in Information Technology, Information Systems, or related area Excellent customer service, interpersonal, communication, and team collaboration skills 10+ years of experience in application support Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities A strong understanding of SQL and relational database concepts Familiarity with SDLC processes such as Agile, Waterfall, etc. Experience working with ticketing systems such as Remedy, ServiceNow Familiarity with front-to-back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory, and Settlements Ability to create complex pricing provisions and report views Capable of testing business scenarios in RightAngle from deal capture to invoicing Excellent analytical and problem-solving skills, strong organizational skills, attention to detail Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards Required experience is commensurate with the selected job level: The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job-related experience The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job-related experience The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job-related experience. Preferred Qualifications: Experience with ION RightAngle S20+ is preferred Previous experience in Oil & Gas industry is a plus Advanced Excel skills & Intermediate skills in other MS Office applications Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. An equal opportunity employer/disability/vet Is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER : The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Location: Reston, VA or Plano, TX Type: Permanent Full Time Compensation: $99,500.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Not specified Overview Leave placeholder text here for recruiter to input Responsibilities • Support and manage endpoint devices, mobile platforms, and enterprise mobility solutions within a cloud-first infrastructure • Troubleshoot endpoint and mobile device issues, including systems supporting Apple macOS environments and iOS/Android devices • Monitor system performance, compliance status, and operational health across enterprise environments • Analyze logs to identify incidents and collaborate with engineering and security teams to resolve issues • Maintain endpoint protection standards in partnership with security, engineering, and compliance teams • Document incidents, resolutions, and operational procedures with a focus on accuracy and detail • Support change management initiatives in a regulated financial services environment Requirements • Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune • Support and troubleshooting experience with Apple macOS environments • Mobile device management and support expertise for iOS and Android devices • Ability to monitor system performance, compliance status, and operational health • Experience analyzing logs and working with engineering teams to resolve incidents • Knowledge of endpoint security controls, policy enforcement, and compliance requirements • Strong troubleshooting and root cause analysis skills • Documenting incidents, resolutions, and operational procedures with attention to detail • Familiarity with IT Service Management (ITSM) processes and change management practices • Experience working in enterprise cloud environments, preferably AWS-based organizations • Knowledge of ServiceNow for incident, problem, and change management processes • Strong written and verbal communication skills Desired Skillset: • Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
09/24/2026
Full time
Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Location: Reston, VA or Plano, TX Type: Permanent Full Time Compensation: $99,500.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Not specified Overview Leave placeholder text here for recruiter to input Responsibilities • Support and manage endpoint devices, mobile platforms, and enterprise mobility solutions within a cloud-first infrastructure • Troubleshoot endpoint and mobile device issues, including systems supporting Apple macOS environments and iOS/Android devices • Monitor system performance, compliance status, and operational health across enterprise environments • Analyze logs to identify incidents and collaborate with engineering and security teams to resolve issues • Maintain endpoint protection standards in partnership with security, engineering, and compliance teams • Document incidents, resolutions, and operational procedures with a focus on accuracy and detail • Support change management initiatives in a regulated financial services environment Requirements • Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune • Support and troubleshooting experience with Apple macOS environments • Mobile device management and support expertise for iOS and Android devices • Ability to monitor system performance, compliance status, and operational health • Experience analyzing logs and working with engineering teams to resolve incidents • Knowledge of endpoint security controls, policy enforcement, and compliance requirements • Strong troubleshooting and root cause analysis skills • Documenting incidents, resolutions, and operational procedures with attention to detail • Familiarity with IT Service Management (ITSM) processes and change management practices • Experience working in enterprise cloud environments, preferably AWS-based organizations • Knowledge of ServiceNow for incident, problem, and change management processes • Strong written and verbal communication skills Desired Skillset: • Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
Blue Rose Consulting Group, Inc.
Washington, Washington DC
Job Description Job Description Patch Management Specialist Location Employment Type Clearance National Capital Region / Designated DOS Sites Full-Time • Contingent Upon Award Active Secret clearance About Blue Rose Blue Rose Consulting Group, Inc. (Blue Rose) is a certified HUBZone and Service-Disabled Veteran-Owned Small Business supporting Federal customers with mission-focused technology, professional services, and operational support. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology. About the Role Plan, test, deploy, monitor, validate, and report operating system, application, firmware, antivirus, and security patches across enterprise Windows and Linux environments. This position supports the Department of State Consular Affairs global information technology environment, which includes domestic and overseas facilities, on-premises infrastructure, cloud platforms, applications, databases, and enterprise support services. This is a contingent position based on contract award and final customer requirements. What You'll Do • Operate and maintain patch-management platforms such as MECM, WSUS, Red Hat Satellite, or equivalent enterprise tools. • Plan and coordinate patch cycles, emergency patches, maintenance windows, pilot groups, testing, deployment, rollback, and validation. • Deploy approved operating system, application, firmware, antivirus, and security updates across servers and workstations. • Monitor compliance, investigate failed deployments, troubleshoot endpoint or server issues, and coordinate remediation with technical teams. • Produce patch status, vulnerability, exception, deployment-success, and compliance reports for technical and Government stakeholders. • Maintain patch baselines, SOPs, schedules, testing records, change requests, and audit evidence. • Support automation, vulnerability-management integration, and continuous improvement of patch deployment and reporting processes. Minimum Requirements • 3+ years of patch management, endpoint management, or vulnerability-remediation experience. • Hands-on proficiency with MECM, WSUS, Red Hat Satellite, or comparable patch-distribution platforms. • Experience with automated patch deployment, compliance reporting, troubleshooting, rollback, and antivirus management. • Knowledge of Windows and/or Linux enterprise environments, vulnerability management, and change control. • Strong documentation, reporting, coordination, and problem-solving skills. • Active Secret clearance. Preferred Qualifications • Experience supporting more than 10,000 enterprise servers and workstations or similarly large environments. • Microsoft, Red Hat, Security+, ITIL, or vulnerability-management certification. • Experience integrating patching with ServiceNow, scanning tools, automation platforms, or compliance dashboards. Compensation & Benefits Compensation will be commensurate with experience, qualifications, assigned work location, and final contract requirements. Blue Rose offers a competitive benefits package for eligible full-time employees. Specific compensation and benefit details will be provided during the recruiting process. Application Process Please submit a current resume that clearly demonstrates the required experience, technical qualifications, certifications, and active security clearance. Candidates selected for consideration may be asked to provide additional information to support contract staffing and clearance verification. Blue Rose Consulting Group, Inc. is an Equal Opportunity Employer. This position is in anticipation of contract award and is contingent upon successful contract award. Applicants will be contacted regarding employment opportunities upon award notification.
09/24/2026
Full time
Job Description Job Description Patch Management Specialist Location Employment Type Clearance National Capital Region / Designated DOS Sites Full-Time • Contingent Upon Award Active Secret clearance About Blue Rose Blue Rose Consulting Group, Inc. (Blue Rose) is a certified HUBZone and Service-Disabled Veteran-Owned Small Business supporting Federal customers with mission-focused technology, professional services, and operational support. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology. About the Role Plan, test, deploy, monitor, validate, and report operating system, application, firmware, antivirus, and security patches across enterprise Windows and Linux environments. This position supports the Department of State Consular Affairs global information technology environment, which includes domestic and overseas facilities, on-premises infrastructure, cloud platforms, applications, databases, and enterprise support services. This is a contingent position based on contract award and final customer requirements. What You'll Do • Operate and maintain patch-management platforms such as MECM, WSUS, Red Hat Satellite, or equivalent enterprise tools. • Plan and coordinate patch cycles, emergency patches, maintenance windows, pilot groups, testing, deployment, rollback, and validation. • Deploy approved operating system, application, firmware, antivirus, and security updates across servers and workstations. • Monitor compliance, investigate failed deployments, troubleshoot endpoint or server issues, and coordinate remediation with technical teams. • Produce patch status, vulnerability, exception, deployment-success, and compliance reports for technical and Government stakeholders. • Maintain patch baselines, SOPs, schedules, testing records, change requests, and audit evidence. • Support automation, vulnerability-management integration, and continuous improvement of patch deployment and reporting processes. Minimum Requirements • 3+ years of patch management, endpoint management, or vulnerability-remediation experience. • Hands-on proficiency with MECM, WSUS, Red Hat Satellite, or comparable patch-distribution platforms. • Experience with automated patch deployment, compliance reporting, troubleshooting, rollback, and antivirus management. • Knowledge of Windows and/or Linux enterprise environments, vulnerability management, and change control. • Strong documentation, reporting, coordination, and problem-solving skills. • Active Secret clearance. Preferred Qualifications • Experience supporting more than 10,000 enterprise servers and workstations or similarly large environments. • Microsoft, Red Hat, Security+, ITIL, or vulnerability-management certification. • Experience integrating patching with ServiceNow, scanning tools, automation platforms, or compliance dashboards. Compensation & Benefits Compensation will be commensurate with experience, qualifications, assigned work location, and final contract requirements. Blue Rose offers a competitive benefits package for eligible full-time employees. Specific compensation and benefit details will be provided during the recruiting process. Application Process Please submit a current resume that clearly demonstrates the required experience, technical qualifications, certifications, and active security clearance. Candidates selected for consideration may be asked to provide additional information to support contract staffing and clearance verification. Blue Rose Consulting Group, Inc. is an Equal Opportunity Employer. This position is in anticipation of contract award and is contingent upon successful contract award. Applicants will be contacted regarding employment opportunities upon award notification.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.