2 jobs found

Astound is seeking a Commercial Network Technician to install, configure, and maintain broadband, voice, and video services for business customers. In this field-based role, you will deploy and troubleshoot fiber-rich networks, routers, switches, and WiFi solutions, ensuring reliable performance and outstanding customer experiences. You'll perform site surveys, test and certify circuits, document network changes, and collaborate with engineering and support teams. This position offers exposure to advanced telecommunications technologies and opportunities to grow in a fast-paced, customer-first environment. Responsibilities Install, configure, and activate broadband, voice, and video services for commercial customers Deploy and maintain routers, switches, Wi Fi access points, and related CPEPerform site surveys, cabling, and fiber/coax terminations to company standards Troubleshoot and resolve network, connectivity, and performance issues on-site Test and certify circuits using appropriate network testing tools Document installations, changes, and troubleshooting steps in ticketing systems Coordinate with engineering, NOC, and customer support teams on complex issues Educate customers on network setups, equipment use, and best practices Adhere to safety, quality, and regulatory standards during all field work Participate in on-call rotations and respond to escalations as needed Required Skills Network installation Network troubleshooting LAN/WAN configuration Routing and switching Fiber optic cabling TCP/IP and networking protocols Wi Fi deployment and optimization Network testing tools (e.g., OTDR, spectrum analyzers) Documentation and ticketing systems Customer-facing technical support

Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations. Responsibilities Install, configure, and troubleshoot residential and business internet connectivity. Regularly inspect and maintain routers, modems, and other related equipment. Address customer issues related to internet service, including onsite and remote support. Educate customers on the use and benefits of our services and products. Maintain accurate records of installations, repairs, and service schedules. Collaborate with the customer service and engineering teams to enhance service quality. Adhere to company protocols and safety guidelines in all work environments. Required Skills Proficient in configuring and troubleshooting routers and modems Strong understanding of broadband technology and fiber-optic communications Familiarity with networking principles and the Internet Protocol Suite Excellent interpersonal and communication skills Ability to work independently and manage time effectively