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Senior Automation Engineer
JLL Kenosha, Wisconsin
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sr. Automation Engineer - JLL - SIGN ON AVAILABLE What this job involves: We are seeking a Senior Automation Engineer to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment. This role requires expertise in engineering principles, programming, and control system technologies, with a focus on maximizing the reliability and performance of conveyors, sortation systems, scanners, cameras, print-and-apply systems, and SCADA devices. The Senior Automation Engineer will ensure all work aligns with company policies and procedures, with safety as the highest priority. What your day-to-day will look like: Serve as site technical expert in automation control systems and lead the site's automation engineering program. Set program goals, delegate work, and mentor Automation Engineers and Apprentices to meet client objectives and safety/technical requirements. Design, develop, implement, and optimize control systems and software; maintain and troubleshoot automation equipment, including PLC/PC controllers and industrial networks. Govern all automation documentation and change management processes for the site. Collaborate with operations, engineering, and support teams to optimize material handling systems and deliver projects. Provide advanced troubleshooting and escalation support, including remote assistance, root cause analysis, and vendor coordination. Monitor system performance, drive continuous improvement projects, and communicate technical issues, timelines, and workarounds to stakeholders. Required Qualifications: Bachelor's degree in computer science, electrical engineering, automation engineering, or equivalent, OR 3+ years equivalent professional experience. 5+ years of PLC-controlled automation experience, including Ladder Logic and structured programming (Siemens, Allen-Bradley, or Codesys) and issue diagnosis in production environments. 2+ years with robotics work cells, control systems, electrical theory, controls components, and automated equipment. Leadership experience in directing, training, and mentoring automation engineers. Proficiency in CMMS use, troubleshooting, and coordinating maintenance with multiple stakeholders. Strong communication skills, policy interpretation, and continuous improvement mindset. Ability to adapt to evolving technologies and build scalable automation solutions. Preferred Qualifications: Advanced degree in relevant field plus 5+ years professional experience. 5+ years in PLC programming, troubleshooting, and modification, as well as HMI and control networks, SCADA systems, and motor control systems (VFDs, DC drives, starters). Industrial electrical experience with 480V 3-phase, 110 VAC, 24VDC, and reading/modifying mechanical and electrical drawings. Proficiency in programming tools such as RSLogix5000 Studio, FT View, and other control software; controls design and systems integration experience. Field service engineering and technical training experience, including conveyors, sortation, ASRS, and industrial robotics. Proven ability in remote technical support and driving continuous improvement in automated systems. Experience with advanced automation control systems and programmatic solutions for equipment optimization. At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture-locally and globally-drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 12,844 289.72 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL, Kenosha, WI, Milwaukee, WI Job Tags: RME If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
09/27/2026
Full time
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sr. Automation Engineer - JLL - SIGN ON AVAILABLE What this job involves: We are seeking a Senior Automation Engineer to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment. This role requires expertise in engineering principles, programming, and control system technologies, with a focus on maximizing the reliability and performance of conveyors, sortation systems, scanners, cameras, print-and-apply systems, and SCADA devices. The Senior Automation Engineer will ensure all work aligns with company policies and procedures, with safety as the highest priority. What your day-to-day will look like: Serve as site technical expert in automation control systems and lead the site's automation engineering program. Set program goals, delegate work, and mentor Automation Engineers and Apprentices to meet client objectives and safety/technical requirements. Design, develop, implement, and optimize control systems and software; maintain and troubleshoot automation equipment, including PLC/PC controllers and industrial networks. Govern all automation documentation and change management processes for the site. Collaborate with operations, engineering, and support teams to optimize material handling systems and deliver projects. Provide advanced troubleshooting and escalation support, including remote assistance, root cause analysis, and vendor coordination. Monitor system performance, drive continuous improvement projects, and communicate technical issues, timelines, and workarounds to stakeholders. Required Qualifications: Bachelor's degree in computer science, electrical engineering, automation engineering, or equivalent, OR 3+ years equivalent professional experience. 5+ years of PLC-controlled automation experience, including Ladder Logic and structured programming (Siemens, Allen-Bradley, or Codesys) and issue diagnosis in production environments. 2+ years with robotics work cells, control systems, electrical theory, controls components, and automated equipment. Leadership experience in directing, training, and mentoring automation engineers. Proficiency in CMMS use, troubleshooting, and coordinating maintenance with multiple stakeholders. Strong communication skills, policy interpretation, and continuous improvement mindset. Ability to adapt to evolving technologies and build scalable automation solutions. Preferred Qualifications: Advanced degree in relevant field plus 5+ years professional experience. 5+ years in PLC programming, troubleshooting, and modification, as well as HMI and control networks, SCADA systems, and motor control systems (VFDs, DC drives, starters). Industrial electrical experience with 480V 3-phase, 110 VAC, 24VDC, and reading/modifying mechanical and electrical drawings. Proficiency in programming tools such as RSLogix5000 Studio, FT View, and other control software; controls design and systems integration experience. Field service engineering and technical training experience, including conveyors, sortation, ASRS, and industrial robotics. Proven ability in remote technical support and driving continuous improvement in automated systems. Experience with advanced automation control systems and programmatic solutions for equipment optimization. At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture-locally and globally-drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 12,844 289.72 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL, Kenosha, WI, Milwaukee, WI Job Tags: RME If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
Senior Automation Engineer
JLL Monee, Illinois
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sr. Automation Engineer - JLL What this job involves: We are seeking a Senior Automation Engineer to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment. This role requires expertise in engineering principles, programming, and control system technologies, with a focus on maximizing the reliability and performance of conveyors, sortation systems, scanners, cameras, print-and-apply systems, and SCADA devices. The Senior Automation Engineer will ensure all work aligns with company policies and procedures, with safety as the highest priority. What your day-to-day will look like: Serve as site technical expert in automation control systems and lead the site's automation engineering program. Set program goals, delegate work, and mentor Automation Engineers and Apprentices to meet client objectives and safety/technical requirements. Design, develop, implement, and optimize control systems and software; maintain and troubleshoot automation equipment, including PLC/PC controllers and industrial networks. Govern all automation documentation and change management processes for the site. Collaborate with operations, engineering, and support teams to optimize material handling systems and deliver projects. Provide advanced troubleshooting and escalation support, including remote assistance, root cause analysis, and vendor coordination. Monitor system performance, drive continuous improvement projects, and communicate technical issues, timelines, and workarounds to stakeholders. Required Qualifications: Bachelor's degree in computer science, electrical engineering, automation engineering, or equivalent, OR 3+ years equivalent professional experience. 5+ years of PLC-controlled automation experience, including Ladder Logic and structured programming (Siemens, Allen-Bradley, or Codesys) and issue diagnosis in production environments. 2+ years with robotics work cells, control systems, electrical theory, controls components, and automated equipment. Leadership experience in directing, training, and mentoring automation engineers. Proficiency in CMMS use, troubleshooting, and coordinating maintenance with multiple stakeholders. Strong communication skills, policy interpretation, and continuous improvement mindset. Ability to adapt to evolving technologies and build scalable automation solutions. Preferred Qualifications: Advanced degree in relevant field plus 5+ years professional experience. 5+ years in PLC programming, troubleshooting, and modification, as well as HMI and control networks, SCADA systems, and motor control systems (VFDs, DC drives, starters). Industrial electrical experience with 480V 3-phase, 110 VAC, 24VDC, and reading/modifying mechanical and electrical drawings. Proficiency in programming tools such as RSLogix5000 Studio, FT View, and other control software; controls design and systems integration experience. Field service engineering and technical training experience, including conveyors, sortation, ASRS, and industrial robotics. Proven ability in remote technical support and driving continuous improvement in automated systems. Experience with advanced automation control systems and programmatic solutions for equipment optimization. At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture-locally and globally-drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110 000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Monee, IL Job Tags: RME If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
09/27/2026
Full time
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sr. Automation Engineer - JLL What this job involves: We are seeking a Senior Automation Engineer to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment. This role requires expertise in engineering principles, programming, and control system technologies, with a focus on maximizing the reliability and performance of conveyors, sortation systems, scanners, cameras, print-and-apply systems, and SCADA devices. The Senior Automation Engineer will ensure all work aligns with company policies and procedures, with safety as the highest priority. What your day-to-day will look like: Serve as site technical expert in automation control systems and lead the site's automation engineering program. Set program goals, delegate work, and mentor Automation Engineers and Apprentices to meet client objectives and safety/technical requirements. Design, develop, implement, and optimize control systems and software; maintain and troubleshoot automation equipment, including PLC/PC controllers and industrial networks. Govern all automation documentation and change management processes for the site. Collaborate with operations, engineering, and support teams to optimize material handling systems and deliver projects. Provide advanced troubleshooting and escalation support, including remote assistance, root cause analysis, and vendor coordination. Monitor system performance, drive continuous improvement projects, and communicate technical issues, timelines, and workarounds to stakeholders. Required Qualifications: Bachelor's degree in computer science, electrical engineering, automation engineering, or equivalent, OR 3+ years equivalent professional experience. 5+ years of PLC-controlled automation experience, including Ladder Logic and structured programming (Siemens, Allen-Bradley, or Codesys) and issue diagnosis in production environments. 2+ years with robotics work cells, control systems, electrical theory, controls components, and automated equipment. Leadership experience in directing, training, and mentoring automation engineers. Proficiency in CMMS use, troubleshooting, and coordinating maintenance with multiple stakeholders. Strong communication skills, policy interpretation, and continuous improvement mindset. Ability to adapt to evolving technologies and build scalable automation solutions. Preferred Qualifications: Advanced degree in relevant field plus 5+ years professional experience. 5+ years in PLC programming, troubleshooting, and modification, as well as HMI and control networks, SCADA systems, and motor control systems (VFDs, DC drives, starters). Industrial electrical experience with 480V 3-phase, 110 VAC, 24VDC, and reading/modifying mechanical and electrical drawings. Proficiency in programming tools such as RSLogix5000 Studio, FT View, and other control software; controls design and systems integration experience. Field service engineering and technical training experience, including conveyors, sortation, ASRS, and industrial robotics. Proven ability in remote technical support and driving continuous improvement in automated systems. Experience with advanced automation control systems and programmatic solutions for equipment optimization. At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture-locally and globally-drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110 000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Monee, IL Job Tags: RME If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
Integris
Systems Technician
Integris Kansas City, Kansas
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Santa Fe, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Las Cruces, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Hobbs, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Rio Rancho, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Clovis, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Carlsbad, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Roswell, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Alamogordo, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Albuquerque, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Spring, Texas
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Tech Lead - Night Shift - 7:30pm - 7:45am - (4 on/4 off)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): Communicates safety discrepancies or issues to the Supervisor or Area Manager. Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. Troubleshoot problems with equipment, devices, or products. Monitor and adjust production processes or equipment for quality and productivity. Inspect production for quality and adherence to customer specifications. Monitor SPC charts and use precision measuring instruments to perform quality checks. Place product in boxes, ensuring safe transport to customer. Maintain inventory of job materials and ensure that operators have adequate raw materials and supplies. Be able to read and understand product drawings and specifications. Able to confirm the correct entry of computer input of ticket information. Provide production, progress, or changeover reports to shift supervisors. Write work orders and update journal at end of shift. Interprets company policies and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Plans and assists with product changeover and set up for equipment. Selection of proper tooling, fixtures, etc. to set up equipment for production. Set up and verify the functionality of safety equipment; Start up and shut down processing equipment. Recommends measures to improve production methods, equipment performance and quality of product. Suggests changes in working conditions and use of equipment to increase efficiency and safety of the department. Train operators as needed. Measure and record data associated with operating equipment; Provide advice or training to other technicians; select cleaning materials, tools, or equipment. May operate production equipment when needed. Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures. communicates safety discrepancies or issues to the Team Coordinator or Area Manager May input maintenance work orders through Maximo system Reviews internal email and calendar system several times per shift Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and 5S (Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. REQUIRED AND PREFERRED QUALIFICATIONS Required Education and/or Experience Must be able to successfully complete all required job training High school diploma or general education degree (GED) Required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers. Required Mathematical Skills Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Required Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Preferred Qualifications Fork Lift License and Pallet Jack License Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions VIII. EMPLOYMENT DISCLAIMER This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/26/2026
Full time
Job Description Job Description POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): Communicates safety discrepancies or issues to the Supervisor or Area Manager. Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. Troubleshoot problems with equipment, devices, or products. Monitor and adjust production processes or equipment for quality and productivity. Inspect production for quality and adherence to customer specifications. Monitor SPC charts and use precision measuring instruments to perform quality checks. Place product in boxes, ensuring safe transport to customer. Maintain inventory of job materials and ensure that operators have adequate raw materials and supplies. Be able to read and understand product drawings and specifications. Able to confirm the correct entry of computer input of ticket information. Provide production, progress, or changeover reports to shift supervisors. Write work orders and update journal at end of shift. Interprets company policies and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Plans and assists with product changeover and set up for equipment. Selection of proper tooling, fixtures, etc. to set up equipment for production. Set up and verify the functionality of safety equipment; Start up and shut down processing equipment. Recommends measures to improve production methods, equipment performance and quality of product. Suggests changes in working conditions and use of equipment to increase efficiency and safety of the department. Train operators as needed. Measure and record data associated with operating equipment; Provide advice or training to other technicians; select cleaning materials, tools, or equipment. May operate production equipment when needed. Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures. communicates safety discrepancies or issues to the Team Coordinator or Area Manager May input maintenance work orders through Maximo system Reviews internal email and calendar system several times per shift Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and 5S (Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. REQUIRED AND PREFERRED QUALIFICATIONS Required Education and/or Experience Must be able to successfully complete all required job training High school diploma or general education degree (GED) Required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers. Required Mathematical Skills Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Required Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Preferred Qualifications Fork Lift License and Pallet Jack License Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions VIII. EMPLOYMENT DISCLAIMER This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Tech Lead - Day Shift - 7:30am - 7:45pm - (4 on/4 off)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): Communicates safety discrepancies or issues to the Supervisor or Area Manager. Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. Troubleshoot problems with equipment, devices, or products. Monitor and adjust production processes or equipment for quality and productivity. Inspect production for quality and adherence to customer specifications. Monitor SPC charts and use precision measuring instruments to perform quality checks. Place product in boxes, ensuring safe transport to customer. Maintain inventory of job materials and ensure that operators have adequate raw materials and supplies. Be able to read and understand product drawings and specifications. Able to confirm the correct entry of computer input of ticket information. Provide production, progress, or changeover reports to shift supervisors. Write work orders and update journal at end of shift. Interprets company policies and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Plans and assists with product changeover and set up for equipment. Selection of proper tooling, fixtures, etc. to set up equipment for production. Set up and verify the functionality of safety equipment; Start up and shut down processing equipment. Recommends measures to improve production methods, equipment performance and quality of product. Suggests changes in working conditions and use of equipment to increase efficiency and safety of the department. Train operators as needed. Measure and record data associated with operating equipment; Provide advice or training to other technicians; select cleaning materials, tools, or equipment. May operate production equipment when needed. Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures. communicates safety discrepancies or issues to the Team Coordinator or Area Manager May input maintenance work orders through Maximo system Reviews internal email and calendar system several times per shift Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and 5S (Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. REQUIRED AND PREFERRED QUALIFICATIONS Required Education and/or Experience Must be able to successfully complete all required job training High school diploma or general education degree (GED) Required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers. Required Mathematical Skills Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Required Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Preferred Qualifications Fork Lift License and Pallet Jack License Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions VIII. EMPLOYMENT DISCLAIMER This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/26/2026
Full time
Job Description Job Description POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): Communicates safety discrepancies or issues to the Supervisor or Area Manager. Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. Troubleshoot problems with equipment, devices, or products. Monitor and adjust production processes or equipment for quality and productivity. Inspect production for quality and adherence to customer specifications. Monitor SPC charts and use precision measuring instruments to perform quality checks. Place product in boxes, ensuring safe transport to customer. Maintain inventory of job materials and ensure that operators have adequate raw materials and supplies. Be able to read and understand product drawings and specifications. Able to confirm the correct entry of computer input of ticket information. Provide production, progress, or changeover reports to shift supervisors. Write work orders and update journal at end of shift. Interprets company policies and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Plans and assists with product changeover and set up for equipment. Selection of proper tooling, fixtures, etc. to set up equipment for production. Set up and verify the functionality of safety equipment; Start up and shut down processing equipment. Recommends measures to improve production methods, equipment performance and quality of product. Suggests changes in working conditions and use of equipment to increase efficiency and safety of the department. Train operators as needed. Measure and record data associated with operating equipment; Provide advice or training to other technicians; select cleaning materials, tools, or equipment. May operate production equipment when needed. Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures. communicates safety discrepancies or issues to the Team Coordinator or Area Manager May input maintenance work orders through Maximo system Reviews internal email and calendar system several times per shift Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and 5S (Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. REQUIRED AND PREFERRED QUALIFICATIONS Required Education and/or Experience Must be able to successfully complete all required job training High school diploma or general education degree (GED) Required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers. Required Mathematical Skills Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Required Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Preferred Qualifications Fork Lift License and Pallet Jack License Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions VIII. EMPLOYMENT DISCLAIMER This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Technical Lead (1) - C Shift - 7:30pm - 7:45am - (4 on 4 off)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description JOB TITLE: Technical Leader I JOB GRADE: NE10 FLSA STATUS: Nonexempt DEPARTMENT NAME: NGKACU DEPARTMENT NUMBER: NGKACU REPORTS TO: Supervisor I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Supervisor or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/26/2026
Full time
Job Description Job Description JOB TITLE: Technical Leader I JOB GRADE: NE10 FLSA STATUS: Nonexempt DEPARTMENT NAME: NGKACU DEPARTMENT NUMBER: NGKACU REPORTS TO: Supervisor I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Supervisor or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Continuous Technical Lead I - C Shift (7:30PM - 7:45AM - 4 on/ 4 off)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description Date Posted: 6-12-2026 Date Removed: 6-19-2026 Position: Continuous Tech Lead Department: Continuous Pay Grade: NE10 Shift: D-Shift (7:30PM-7:45AM 4on / 4off) Reminder: If you apply for a position and it is offered to you, and you decline the position, you will have to wait 6 months after posting for another position. Posting for a position after the deadline will disqualify you. (If posting is not able to be removed as soon as the 5pm deadline.) LATERAL MOVES ARE NOW ALLOWED WITH THE REVISED JOB BID SYSTEM. This requisition will be posted on the NGK recruiting board for 7 days. Members should also consider the following requirements after applying for a position. You must be on your current job for one (1) year if your job grade is 7 or lower. You must be in your current job for a minimum of two (2) years for job grades 8 or higher due to the more technical nature of the jobs. No disciplinary actions within the last year (low level points warnings may be waived if there are special circumstances that can be, or are, documented). Meet the minimum requirements of the open job description. Completion of the current learner's assessment and other training requirements. Completed Career Readiness Certificate (CRC). Members should be mindful of the shift, area, and job duties after applying for a job so as not to risk a six-month waiting period to apply for a future opportunity. The members should carefully consider all these factors to avoid rejecting a job offer. I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job . click apply for full job details
09/26/2026
Full time
Job Description Job Description Date Posted: 6-12-2026 Date Removed: 6-19-2026 Position: Continuous Tech Lead Department: Continuous Pay Grade: NE10 Shift: D-Shift (7:30PM-7:45AM 4on / 4off) Reminder: If you apply for a position and it is offered to you, and you decline the position, you will have to wait 6 months after posting for another position. Posting for a position after the deadline will disqualify you. (If posting is not able to be removed as soon as the 5pm deadline.) LATERAL MOVES ARE NOW ALLOWED WITH THE REVISED JOB BID SYSTEM. This requisition will be posted on the NGK recruiting board for 7 days. Members should also consider the following requirements after applying for a position. You must be on your current job for one (1) year if your job grade is 7 or lower. You must be in your current job for a minimum of two (2) years for job grades 8 or higher due to the more technical nature of the jobs. No disciplinary actions within the last year (low level points warnings may be waived if there are special circumstances that can be, or are, documented). Meet the minimum requirements of the open job description. Completion of the current learner's assessment and other training requirements. Completed Career Readiness Certificate (CRC). Members should be mindful of the shift, area, and job duties after applying for a job so as not to risk a six-month waiting period to apply for a future opportunity. The members should carefully consider all these factors to avoid rejecting a job offer. I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job . click apply for full job details
DPF Technical Lead (1) - A shift - (7:30AM - 7:45pm - 4 on/ 4 off days)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/26/2026
Full time
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Technical Lead (1) - A Shift - 7:30AM - 7:45PM - (4 on 4 off)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description JOB TITLE: Technical Leader I JOB GRADE: NE10 FLSA STATUS: Nonexempt DEPARTMENT NAME: NGKACU DEPARTMENT NUMBER: NGKACU REPORTS TO: Supervisor I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Supervisor or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/26/2026
Full time
Job Description Job Description JOB TITLE: Technical Leader I JOB GRADE: NE10 FLSA STATUS: Nonexempt DEPARTMENT NAME: NGKACU DEPARTMENT NUMBER: NGKACU REPORTS TO: Supervisor I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Supervisor or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
CAD Systems Engineer - Airport Security Systems
pace systems, inc. Chicago, Illinois
Job Description Job Description Position Summary PACE Systems is seeking a CAD Systems Engineer to support the creation, management, and lifecycle maintenance of AutoCAD drawings for access control, video surveillance, and related security systems at O'Hare and Midway International Airports in Chicago . This is a full-time, on-site position with travel between airport locations as needed. This is a hands-on CAD role focused on drawing management, as-built documentation, field verification, and change control . The ideal candidate will have experience working with security or access control infrastructure and be comfortable coordinating with field technicians, engineers, project teams, and customer stakeholders in active operational environments. Key Responsibilities Manage and maintain AutoCAD drawings for campus-scale access control and security systems, including device layouts, wiring diagrams, and system schematics. Create and update accurate as-built drawings reflecting field changes to panels, controllers, readers, cameras, and related security infrastructure. Collaborate with field technicians, engineers, and project teams to verify drawing accuracy and support commissioning and project closeout activities. Maintain CAD drawing standards, layer conventions, document libraries, revision history, and version control. Support system upgrades and modifications by updating affected drawings through controlled change-management processes. Develop and maintain technical documentation, CAD standards, and drawing procedures. Produce space plans, architectural base plans, square-footage calculations, and construction drawings using 2D/3D BIM/CAD software. Conduct field verifications to confirm existing and as-built conditions. Review specifications, sketches, drawings, and supporting data to evaluate building conditions and security device placement. Assist with GIS data maintenance related to facility and security infrastructure. Provide basic desktop support for Windows-based end users, including hardware, software, and connectivity troubleshooting. Support system cutovers and testing during scheduled after-hours maintenance windows as needed. Interface directly with customers and project stakeholders to resolve issues efficiently and professionally. Participate in on-call support for airport operations at O'Hare and Midway. Required Qualifications Associate degree in Architectural Drafting, CAD, Engineering Technology, or a related discipline ; bachelor's degree preferred. 1+ years of experience in planning, design, field verification, or related technical drafting work. Proven experience creating and maintaining AutoCAD drawings for enterprise- or campus-level security or access control systems . Strong hands-on proficiency with AutoCAD 2019 or later , with 2D architectural and infrastructure drafting experience required; 3D experience is a plus. Experience working with building floor plans, IT systems, IT devices, architectural drawings, and related terminology. Ability to read, interpret, redline, and update security system drawings and specifications. Basic desktop support experience for Windows-based systems, including hardware, software, and connectivity troubleshooting. Ability to work independently while collaborating closely with engineering, field, service, and project teams. Strong written and verbal communication skills. Strong organizational, analytical, troubleshooting, and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities and meet project deadlines. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, and web-based applications. Customer-focused mindset with the ability to work effectively in active operational environments. Preferred Qualifications Bachelor's degree in CAD Design, Drafting, Engineering Technology, or a related field. Experience supporting airport, critical infrastructure, government, healthcare, higher education, or other regulated/high-availability environments . Familiarity with Revit, BIM 360, or similar CAD/BIM platforms . Knowledge of Esri products and GIS data management . Working knowledge of physical security system components, including: Access control panels, controllers, and readers CCTV/video surveillance devices and layouts Low-voltage cabling and security device symbol libraries AutoCAD certification or formal CAD training. Experience working within formal change-management and security-compliance processes. Work Environment & Additional Requirements Must be able to qualify for and maintain required airport badging and CBP access . Valid driver's license required. Must be available for periodic on-call rotations and overnight system-maintenance activities. Ability to travel locally between O'Hare and Midway airports as needed Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions. Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.
09/26/2026
Full time
Job Description Job Description Position Summary PACE Systems is seeking a CAD Systems Engineer to support the creation, management, and lifecycle maintenance of AutoCAD drawings for access control, video surveillance, and related security systems at O'Hare and Midway International Airports in Chicago . This is a full-time, on-site position with travel between airport locations as needed. This is a hands-on CAD role focused on drawing management, as-built documentation, field verification, and change control . The ideal candidate will have experience working with security or access control infrastructure and be comfortable coordinating with field technicians, engineers, project teams, and customer stakeholders in active operational environments. Key Responsibilities Manage and maintain AutoCAD drawings for campus-scale access control and security systems, including device layouts, wiring diagrams, and system schematics. Create and update accurate as-built drawings reflecting field changes to panels, controllers, readers, cameras, and related security infrastructure. Collaborate with field technicians, engineers, and project teams to verify drawing accuracy and support commissioning and project closeout activities. Maintain CAD drawing standards, layer conventions, document libraries, revision history, and version control. Support system upgrades and modifications by updating affected drawings through controlled change-management processes. Develop and maintain technical documentation, CAD standards, and drawing procedures. Produce space plans, architectural base plans, square-footage calculations, and construction drawings using 2D/3D BIM/CAD software. Conduct field verifications to confirm existing and as-built conditions. Review specifications, sketches, drawings, and supporting data to evaluate building conditions and security device placement. Assist with GIS data maintenance related to facility and security infrastructure. Provide basic desktop support for Windows-based end users, including hardware, software, and connectivity troubleshooting. Support system cutovers and testing during scheduled after-hours maintenance windows as needed. Interface directly with customers and project stakeholders to resolve issues efficiently and professionally. Participate in on-call support for airport operations at O'Hare and Midway. Required Qualifications Associate degree in Architectural Drafting, CAD, Engineering Technology, or a related discipline ; bachelor's degree preferred. 1+ years of experience in planning, design, field verification, or related technical drafting work. Proven experience creating and maintaining AutoCAD drawings for enterprise- or campus-level security or access control systems . Strong hands-on proficiency with AutoCAD 2019 or later , with 2D architectural and infrastructure drafting experience required; 3D experience is a plus. Experience working with building floor plans, IT systems, IT devices, architectural drawings, and related terminology. Ability to read, interpret, redline, and update security system drawings and specifications. Basic desktop support experience for Windows-based systems, including hardware, software, and connectivity troubleshooting. Ability to work independently while collaborating closely with engineering, field, service, and project teams. Strong written and verbal communication skills. Strong organizational, analytical, troubleshooting, and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities and meet project deadlines. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, and web-based applications. Customer-focused mindset with the ability to work effectively in active operational environments. Preferred Qualifications Bachelor's degree in CAD Design, Drafting, Engineering Technology, or a related field. Experience supporting airport, critical infrastructure, government, healthcare, higher education, or other regulated/high-availability environments . Familiarity with Revit, BIM 360, or similar CAD/BIM platforms . Knowledge of Esri products and GIS data management . Working knowledge of physical security system components, including: Access control panels, controllers, and readers CCTV/video surveillance devices and layouts Low-voltage cabling and security device symbol libraries AutoCAD certification or formal CAD training. Experience working within formal change-management and security-compliance processes. Work Environment & Additional Requirements Must be able to qualify for and maintain required airport badging and CBP access . Valid driver's license required. Must be available for periodic on-call rotations and overnight system-maintenance activities. Ability to travel locally between O'Hare and Midway airports as needed Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions. Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.

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