Software Support Associate

  • Sierra
  • Cincinnati, Ohio
  • 09/23/2026
Full time Information Technology Telecommunications

Job Description

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is seeking a Part-time Associate to support software and data-driven projects. In this role, you'll assist with software configuration, data entry and validation, QA support, and basic troubleshooting. You will help prepare reports, maintain project documentation, and coordinate with cross-functional teams to ensure accurate and timely delivery of tasks. This role offers exposure to cutting-edge technology, opportunities to learn modern tools, and a collaborative, inclusive culture that supports your professional growth in a dynamic tech environment.

Responsibilities

  • Support software configuration and updates
  • Perform data entry, validation, and basic analysis
  • Assist with QA testing and issue documentation
  • Provide basic technical troubleshooting support
  • Prepare and maintain project documentation and reports
  • Coordinate tasks with cross-functional technology teams
  • Follow established IT processes and best practices
  • Communicate progress and issues to senior staff

Required Skills

  • Basic SQLData entry and validation
  • Software configuration
  • Quality assurance testing
  • Technical troubleshooting
  • Excel or Google Sheets
  • Issue tracking tools (e.g., Jira)
  • Documentation and reporting
  • Basic scripting (e.g., Python, Power
  • Shell)
  • Version control (e.g., Git)