AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments. You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management. Key job responsibilities - Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes. - Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies - Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds PREFERRED QUALIFICATIONS - • 5+ years of experience leading due diligence, design, engineering and/or land development activities for large infrastructure projects - • Master's degree in an engineering or scientific discipline, or equivalent experience - • Licensed professional engineer/Architect with accredited institute, or equivalent technical certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 127 900.00 USD annually USA, WA, Seattle - 127 900.00 USD annually
09/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments. You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management. Key job responsibilities - Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes. - Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies - Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds PREFERRED QUALIFICATIONS - • 5+ years of experience leading due diligence, design, engineering and/or land development activities for large infrastructure projects - • Master's degree in an engineering or scientific discipline, or equivalent experience - • Licensed professional engineer/Architect with accredited institute, or equivalent technical certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 127 900.00 USD annually USA, WA, Seattle - 127 900.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Strategic Permit Manager role - based in Arlington/Herndon VA, Seattle WA, or Austin TX - will be responsible for coordinating the planning, execution and evaluation of all critical government (aka Authority Having Jurisdiction (AHJ approvals required for land development related to data centers and essential supportive infrastructure. Specifically, the Strategic Permit Manager will support all development permitting processes for their assigned projects and will be responsible for working with partner teams (e.g. transaction, economic development, engineering, construction, utility, and environment teams) to develop, coordinate and negotiate a permit strategy, ensure that strategy is being executed effectively, and identify and mitigate risks associated with AHJ approval processes. Accordingly, the Strategic Permit Manager will crucially be a primary owner of direct AHJ engagement. A successful candidate in this role will have experience with real estate development regulations and AHJ/government engagement. Candidate should have a proven track record of delivering multiple, high-priority projects with tight timelines that required strong project management and cross-functional coordination with internal partner teams and outside consultants and counsel. Candidate must be able work in assigned office up to five days each week, with exception of work travel 25-50% of the time. Key job responsibilities • Identify all government approvals required to construct data center infrastructure. • Support entitlements approval process. • Coordinate internal and external project development teams to develop, negotiate and execute a permitting plan, ensuring all internal and external stakeholders are performing required actions at the appropriate time. • Own key relationships with AHJs and other key external stakeholders to act as a single point of contact for all strategic AHJ approval negotiations and escalations. • Identify, assess, mitigate and communicate risks to the permitting strategy to internal stakeholders and leadership. • Engage and manage the work of entitlement and permitting scheduling consultants and specialists. • Track real-time permit delivery metrics and complete after-action reviews to identify and solution opportunities for process improvement. • 25-50% travel A day in the life - Coordination communications (emails, calls, messages) with internal teams and consultants to plan and execute projects. - Analyze and develop technical AHJ approval materials. - Meet virtually and in-person with AHJ staff to coordinate requirements and approval strategy. - Develop and maintain AHJ approval schedules. - Travel to in-person internal and external meetings and workshops. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree or above - • 2+ years of entitlement and/or site development permitting experience - • 2+ years experience managing programs across cross functional teams, building processes and coordinating development schedules - 5+ years of project management experience in real estate development - 5+ years of working directly with government officials and regulatory bodies experience PREFERRED QUALIFICATIONS - Master's degree - Background in Urban Planning, Land Use Law, or Community Development - AICP or PMP certifications or experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Austin - 92 000.00 USD annually USA, VA, Arlington - 92 000.00 USD annually USA, WA, Seattle - 92 000.00 USD annually
09/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Strategic Permit Manager role - based in Arlington/Herndon VA, Seattle WA, or Austin TX - will be responsible for coordinating the planning, execution and evaluation of all critical government (aka Authority Having Jurisdiction (AHJ approvals required for land development related to data centers and essential supportive infrastructure. Specifically, the Strategic Permit Manager will support all development permitting processes for their assigned projects and will be responsible for working with partner teams (e.g. transaction, economic development, engineering, construction, utility, and environment teams) to develop, coordinate and negotiate a permit strategy, ensure that strategy is being executed effectively, and identify and mitigate risks associated with AHJ approval processes. Accordingly, the Strategic Permit Manager will crucially be a primary owner of direct AHJ engagement. A successful candidate in this role will have experience with real estate development regulations and AHJ/government engagement. Candidate should have a proven track record of delivering multiple, high-priority projects with tight timelines that required strong project management and cross-functional coordination with internal partner teams and outside consultants and counsel. Candidate must be able work in assigned office up to five days each week, with exception of work travel 25-50% of the time. Key job responsibilities • Identify all government approvals required to construct data center infrastructure. • Support entitlements approval process. • Coordinate internal and external project development teams to develop, negotiate and execute a permitting plan, ensuring all internal and external stakeholders are performing required actions at the appropriate time. • Own key relationships with AHJs and other key external stakeholders to act as a single point of contact for all strategic AHJ approval negotiations and escalations. • Identify, assess, mitigate and communicate risks to the permitting strategy to internal stakeholders and leadership. • Engage and manage the work of entitlement and permitting scheduling consultants and specialists. • Track real-time permit delivery metrics and complete after-action reviews to identify and solution opportunities for process improvement. • 25-50% travel A day in the life - Coordination communications (emails, calls, messages) with internal teams and consultants to plan and execute projects. - Analyze and develop technical AHJ approval materials. - Meet virtually and in-person with AHJ staff to coordinate requirements and approval strategy. - Develop and maintain AHJ approval schedules. - Travel to in-person internal and external meetings and workshops. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree or above - • 2+ years of entitlement and/or site development permitting experience - • 2+ years experience managing programs across cross functional teams, building processes and coordinating development schedules - 5+ years of project management experience in real estate development - 5+ years of working directly with government officials and regulatory bodies experience PREFERRED QUALIFICATIONS - Master's degree - Background in Urban Planning, Land Use Law, or Community Development - AICP or PMP certifications or experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Austin - 92 000.00 USD annually USA, VA, Arlington - 92 000.00 USD annually USA, WA, Seattle - 92 000.00 USD annually
Job DescriptionJob Description Computer Technologies Consultants (CTC) is seeking a Quality Assurance Specialist to support the United States Department of State in Arlington, VA. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested? Direct hire position Competitive compensation and comprehensive benefits Mid-size company with room for growth Position Title: Quality Assurance Specialist Position Location: Full-Time, Hybrid (This is a hybrid position and requires recurring onsite support twice a week. Additional onsite support may be required depending on the needs of the program. Locations include DC and Arlington VA.) Daily Responsibilities: Oversee the implementation and ensure efficiency systems. Plan, perform and oversee inspection and testing of products to ensure the quality deliverables. Create, update and maintain software quality assurance's test plans, suites and scripts for the implementation of procedures to complete quality assurance testing. Exclusively responsible for finding the bugs in the software Develop and implements procedures and test plans for assuring quality in a system development environment which supports databases and applications. Develop, maintains, and upgrades automated test scripts and architectures for application products. Write, implement, and report status for system test cases for testing. Analyzes test cases and provide regular progress reports. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. Complete test cases to complete input validation as well as data verification Complete an assessment of how software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. Ability to review, recommend improvements, on processes, procedures, and workflows Reporting to the Project Manager, regularly, with regard to the quality and condition of the testing Researching software products for feasibility and feature-set Provide guidance and support to other developers and QA. The requirements as stated above reflect industry standards. Required Years of Experience (min): A minimum of 8 years of professional experience in quality assurance is required. A minimum of 8 years related in the IT security field. Required Degree: BS/BA degree in Computer Science, Information Sciences, or related IT discipline Allowable Substitution: Additional ten (10) years of related professional experience can be substituted for a BS/BA degree. Required Experience: Design, implements, and conduct test and evaluation procedures to ensure system and business requirements are met. Expert QA knowledge in order to evaluate, recommend, and implement automated test tools and strategies. Conduct QA audits, reviews and analyzes data and documentation. Expert knowledge and experience with .NET environments and Azure DevOps The minimum experience and education requirements for this position are due to the complexity, at the project level, of the tasks at hand. Required Clearance: Secret Clearance Pay Information Full-Time Salary Range: $80k - $95k Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.
09/25/2026
Full time
Job DescriptionJob Description Computer Technologies Consultants (CTC) is seeking a Quality Assurance Specialist to support the United States Department of State in Arlington, VA. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested? Direct hire position Competitive compensation and comprehensive benefits Mid-size company with room for growth Position Title: Quality Assurance Specialist Position Location: Full-Time, Hybrid (This is a hybrid position and requires recurring onsite support twice a week. Additional onsite support may be required depending on the needs of the program. Locations include DC and Arlington VA.) Daily Responsibilities: Oversee the implementation and ensure efficiency systems. Plan, perform and oversee inspection and testing of products to ensure the quality deliverables. Create, update and maintain software quality assurance's test plans, suites and scripts for the implementation of procedures to complete quality assurance testing. Exclusively responsible for finding the bugs in the software Develop and implements procedures and test plans for assuring quality in a system development environment which supports databases and applications. Develop, maintains, and upgrades automated test scripts and architectures for application products. Write, implement, and report status for system test cases for testing. Analyzes test cases and provide regular progress reports. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. Complete test cases to complete input validation as well as data verification Complete an assessment of how software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. Ability to review, recommend improvements, on processes, procedures, and workflows Reporting to the Project Manager, regularly, with regard to the quality and condition of the testing Researching software products for feasibility and feature-set Provide guidance and support to other developers and QA. The requirements as stated above reflect industry standards. Required Years of Experience (min): A minimum of 8 years of professional experience in quality assurance is required. A minimum of 8 years related in the IT security field. Required Degree: BS/BA degree in Computer Science, Information Sciences, or related IT discipline Allowable Substitution: Additional ten (10) years of related professional experience can be substituted for a BS/BA degree. Required Experience: Design, implements, and conduct test and evaluation procedures to ensure system and business requirements are met. Expert QA knowledge in order to evaluate, recommend, and implement automated test tools and strategies. Conduct QA audits, reviews and analyzes data and documentation. Expert knowledge and experience with .NET environments and Azure DevOps The minimum experience and education requirements for this position are due to the complexity, at the project level, of the tasks at hand. Required Clearance: Secret Clearance Pay Information Full-Time Salary Range: $80k - $95k Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.
Job DescriptionJob Description Position Title: Section Manager, GSE Software, Test Automation & Simulation Requisition ID: 1869 Position Location: Sterling, VA Position Reports To: Director, Software Engineering Supervises Others: Yes At Trident Systems Space Electronic Systems (SES) division, we believe in the power of using strong engineering principles to drive innovation and solve complex problems. We foster a culture of rigorous engineering and continuous improvement, leveraging the full knowledge of our organization through collaborative product development processes that include design and peer reviews. We combine our expertise in space electronics with right-sized development processes to create innovative, high-performance space-based electronic systems that meet our customers' evolving needs. We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We develop complex, radiation effects mitigated, designs that balance competing requirements in modern space programs, delivering cutting-edge solutions that enable our customers to achieve more in space. Position Summary The Section Manager for GSE Software, Test Automation & Simulation is a hands-on engineering leader responsible for managing and technically contributing to the development of Ground Support Equipment (GSE) software, automated test infrastructure, simulation environments, testbeds, and emulators used throughout the product development and verification lifecycle. This manager will lead a team that develops the software infrastructure needed to conduct repeatable Software-in-the-Loop (SIL), Hardware-in-the-Loop (HIL), and automated testing of deliverable hardware and embedded systems. The successful candidate must be comfortable operating as both a functional manager and a technical contributor. The role requires direct participation in system architecture, software design, development, integration, troubleshooting, and technical reviews while also providing personnel leadership, workload planning, technical direction, and staff development. Duties and Responsibilities Technical Leadership and Hands-On Development Provide technical leadership for GSE software, automated test systems, SIL/HIL environments, testbeds, simulators, and emulators. Contribute directly to software architecture, detailed design, implementation, code reviews, integration, and troubleshooting. Develop or modify software components, automation frameworks, test utilities, device interfaces, and test scripts as program needs require. Define modular and reusable test-software architectures that can be applied across multiple programs and product lines. Lead the design of testbeds that support incremental development, integration, fault isolation, regression testing, and system-level verification. Develop simulation and emulation capabilities for unavailable, incomplete, high-cost, or difficult-to-access hardware and external interfaces. Ensure test infrastructure provides appropriate data collection, logging, time correlation, monitoring, fault injection, and results reporting capabilities. Test Automation Lead the development and maintenance of automated test frameworks supporting SIL, HIL, integration, regression, production, and system testing. Integrate automated testing into applicable CI/CD pipelines and software release workflows. Establish methods for unattended test execution, repeatable test configuration, automated results collection, and objective pass/fail determination. Ensure automated tests and supporting infrastructure are controlled, documented, repeatable, and traceable to applicable requirements. Personnel and Functional Management Provide direct supervision, technical mentorship, performance management, and career development for engineers within the section. Assign personnel to programs based on technical skills, program priorities, schedules, and development needs. Balance hands-on technical contributions with section leadership and execution responsibilities. Establish technical expectations and ensure engineers follow organizational software development and configuration-management processes. Review staffing needs and support recruiting, interviewing, hiring, and onboarding. Provide accurate status, staffing forecasts, schedule inputs, risks, and recovery recommendations to engineering and program leadership. Process, Quality, and Configuration Management Ensure GSE software, automated test frameworks, test scripts, simulators, and test configurations follow applicable Software Development Life Cycle processes. Establish appropriate configuration management for source code, test scripts, test data, simulation models, testbed configurations, and released test-software baselines. Ensure software releases include the documentation, installation instructions, dependency information, and version identification required for repeatable deployment. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related technical discipline with 9+ years of experience Experience leading GSE software teams responsible for developing automated test infrastructure, hardware simulations, testbeds, emulators, and HIL/SIL test capabilities. Experience designing or developing automated test systems, GSE software, testbeds, simulators, or hardware emulators. Strong software-development skills in one or more languages such as Python, C/C++. Experience developing software interfaces for embedded hardware, networked devices, serial interfaces, laboratory equipment, or programmable logic. Experience with source control, issue tracking, automated build systems, test frameworks, and CI/CD concepts. Strong written and verbal communication skills, including the ability to communicate with technical teams, program leadership, customers, and executive management. Ability to manage competing priorities across multiple programs. Preferred Qualifications Master's degree in relevant technical or management discipline. Experience integrating software with FPGAs, microcontrollers, sensors, communication interfaces, or custom electronics. Experience with Ethernet, TCP/IP, UDP, serial communications, SpaceWire, CAN, or similar embedded interfaces. Experience with containerized or virtualized test environments. Experience introducing reusable test automation frameworks across multiple projects. Pay Information Full-Time Salary Range: $111,000 - $182,000 Please Note: Actual compensation offered will be determined based on several factors including, but not limited to, relevant experience, skills, education, certifications, internal equity, business considerations, and geographic location where applicable. Benefits Hired applicants may be eligible for benefits including but not limited to: Health benefits Medical Dental Vision Basic life with AD&D Short term disability Long term disability Ancillary (Voluntary life with AD&D, accident, critical illness, hospital, and pet) Spending accounts (HSA, FSA, and DCFSA) Paid time off Holidays 401(k) (including company match) Tuition reimbursement Leaves (Parental, maternity, and military) Annual discretionary bonus (for eligible roles) Trident Systems reserves the right to change or assign other duties to this position. Trident Solutions is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact . Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
09/25/2026
Full time
Job DescriptionJob Description Position Title: Section Manager, GSE Software, Test Automation & Simulation Requisition ID: 1869 Position Location: Sterling, VA Position Reports To: Director, Software Engineering Supervises Others: Yes At Trident Systems Space Electronic Systems (SES) division, we believe in the power of using strong engineering principles to drive innovation and solve complex problems. We foster a culture of rigorous engineering and continuous improvement, leveraging the full knowledge of our organization through collaborative product development processes that include design and peer reviews. We combine our expertise in space electronics with right-sized development processes to create innovative, high-performance space-based electronic systems that meet our customers' evolving needs. We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We develop complex, radiation effects mitigated, designs that balance competing requirements in modern space programs, delivering cutting-edge solutions that enable our customers to achieve more in space. Position Summary The Section Manager for GSE Software, Test Automation & Simulation is a hands-on engineering leader responsible for managing and technically contributing to the development of Ground Support Equipment (GSE) software, automated test infrastructure, simulation environments, testbeds, and emulators used throughout the product development and verification lifecycle. This manager will lead a team that develops the software infrastructure needed to conduct repeatable Software-in-the-Loop (SIL), Hardware-in-the-Loop (HIL), and automated testing of deliverable hardware and embedded systems. The successful candidate must be comfortable operating as both a functional manager and a technical contributor. The role requires direct participation in system architecture, software design, development, integration, troubleshooting, and technical reviews while also providing personnel leadership, workload planning, technical direction, and staff development. Duties and Responsibilities Technical Leadership and Hands-On Development Provide technical leadership for GSE software, automated test systems, SIL/HIL environments, testbeds, simulators, and emulators. Contribute directly to software architecture, detailed design, implementation, code reviews, integration, and troubleshooting. Develop or modify software components, automation frameworks, test utilities, device interfaces, and test scripts as program needs require. Define modular and reusable test-software architectures that can be applied across multiple programs and product lines. Lead the design of testbeds that support incremental development, integration, fault isolation, regression testing, and system-level verification. Develop simulation and emulation capabilities for unavailable, incomplete, high-cost, or difficult-to-access hardware and external interfaces. Ensure test infrastructure provides appropriate data collection, logging, time correlation, monitoring, fault injection, and results reporting capabilities. Test Automation Lead the development and maintenance of automated test frameworks supporting SIL, HIL, integration, regression, production, and system testing. Integrate automated testing into applicable CI/CD pipelines and software release workflows. Establish methods for unattended test execution, repeatable test configuration, automated results collection, and objective pass/fail determination. Ensure automated tests and supporting infrastructure are controlled, documented, repeatable, and traceable to applicable requirements. Personnel and Functional Management Provide direct supervision, technical mentorship, performance management, and career development for engineers within the section. Assign personnel to programs based on technical skills, program priorities, schedules, and development needs. Balance hands-on technical contributions with section leadership and execution responsibilities. Establish technical expectations and ensure engineers follow organizational software development and configuration-management processes. Review staffing needs and support recruiting, interviewing, hiring, and onboarding. Provide accurate status, staffing forecasts, schedule inputs, risks, and recovery recommendations to engineering and program leadership. Process, Quality, and Configuration Management Ensure GSE software, automated test frameworks, test scripts, simulators, and test configurations follow applicable Software Development Life Cycle processes. Establish appropriate configuration management for source code, test scripts, test data, simulation models, testbed configurations, and released test-software baselines. Ensure software releases include the documentation, installation instructions, dependency information, and version identification required for repeatable deployment. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related technical discipline with 9+ years of experience Experience leading GSE software teams responsible for developing automated test infrastructure, hardware simulations, testbeds, emulators, and HIL/SIL test capabilities. Experience designing or developing automated test systems, GSE software, testbeds, simulators, or hardware emulators. Strong software-development skills in one or more languages such as Python, C/C++. Experience developing software interfaces for embedded hardware, networked devices, serial interfaces, laboratory equipment, or programmable logic. Experience with source control, issue tracking, automated build systems, test frameworks, and CI/CD concepts. Strong written and verbal communication skills, including the ability to communicate with technical teams, program leadership, customers, and executive management. Ability to manage competing priorities across multiple programs. Preferred Qualifications Master's degree in relevant technical or management discipline. Experience integrating software with FPGAs, microcontrollers, sensors, communication interfaces, or custom electronics. Experience with Ethernet, TCP/IP, UDP, serial communications, SpaceWire, CAN, or similar embedded interfaces. Experience with containerized or virtualized test environments. Experience introducing reusable test automation frameworks across multiple projects. Pay Information Full-Time Salary Range: $111,000 - $182,000 Please Note: Actual compensation offered will be determined based on several factors including, but not limited to, relevant experience, skills, education, certifications, internal equity, business considerations, and geographic location where applicable. Benefits Hired applicants may be eligible for benefits including but not limited to: Health benefits Medical Dental Vision Basic life with AD&D Short term disability Long term disability Ancillary (Voluntary life with AD&D, accident, critical illness, hospital, and pet) Spending accounts (HSA, FSA, and DCFSA) Paid time off Holidays 401(k) (including company match) Tuition reimbursement Leaves (Parental, maternity, and military) Annual discretionary bonus (for eligible roles) Trident Systems reserves the right to change or assign other duties to this position. Trident Solutions is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact . Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The New York Public Library
New York City, New York
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
09/25/2026
Full time
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
The New York Public Library
Jersey City, New Jersey
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
09/25/2026
Full time
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
Job DescriptionJob Description Overview Advanced Battle Management System Test Manager LOCATION: Eglin AFB, FL Salary Range: If required JOB STATUS: Full-time CLEARANCE: Secret TRAVEL: 25% Astrion has an exciting opportunity for a senior level Advanced Battle Management System Test Manger located at Eglin AFB, Florida. REQUIRED QUALIFICATIONS / SKILLS Master's Degree in a technical field and 10 years of relevant experience. Additional experience may be substituted for education. An Active Secret Clearance with the ability to obtain and maintain a Top Secret clearance. U.S. Citizenship is required. Prior work experience in Developmental Test and Evaluation (DT&E). Experience writing, reviewing or editing Test and Evaluation Master Plan (TEMP), Test and Evaluation Strategy (TES), Test Plan and Test Report documentation. Experience with the Deficiency Reporting (DR) process for agile or DevSecOps software development programs. Advanced proficiency in Office 365 products to include Word, Excel PowerPoint, Teams and Sharepoint. Experience interfacing with multiple stakeholders regarding project scope, status, schedules, and required documentation. Effective oral and written communications skills, good interpersonal communications skills and comfortable working in a team environment. High level of self-initiative and self-motivation with the ability to work under minimal supervision. Must be capable of traveling to TDY locations as needed. PREFERRED QUALIFICATIONS / SKILLS Experience working in a highly technical environment or with advanced technology test programs. Familiarity with Information Technology infrastructure, networking, cybersecurity and software development practices. Familiarity with Agile Development processes and DevSecOps. Proficient using Confluence and JIRA workspaces and collaboration tools. In-depth knowledge of DODI 5000.89/DAFI 99-103, Capabilities-Based Test and Evaluation. In depth knowledge of the Middle Tier and Software acquisition pathways Have in-depth knowledge of battle management processes and systems at multiple security levels to better understand how to develop test plans and lead a complex test of multiple systems for collection and analysis of valid and accurate data. Active Top Secret clearance. RESPONSIBILITIES Manage test schedule and documentation for complex C2 system of systems test projects from initiation to completion. Manage information systems for team collaboration, document management and meeting schedules. Provide detailed analysis of courses of action (COAs) for test projects, analyze and make recommendations for improvements and optimization of test projects to ABMS Test leadership. Write, edit, and maintain technical test documentation and track test program status. Organize and interpret data to inform DOD decision makers, turn data into actionable knowledge; drive successful operations and shape organization technology and resource investments. Support test engineers when interacting with System Program Offices, other military services, and development contractors.
09/25/2026
Full time
Job DescriptionJob Description Overview Advanced Battle Management System Test Manager LOCATION: Eglin AFB, FL Salary Range: If required JOB STATUS: Full-time CLEARANCE: Secret TRAVEL: 25% Astrion has an exciting opportunity for a senior level Advanced Battle Management System Test Manger located at Eglin AFB, Florida. REQUIRED QUALIFICATIONS / SKILLS Master's Degree in a technical field and 10 years of relevant experience. Additional experience may be substituted for education. An Active Secret Clearance with the ability to obtain and maintain a Top Secret clearance. U.S. Citizenship is required. Prior work experience in Developmental Test and Evaluation (DT&E). Experience writing, reviewing or editing Test and Evaluation Master Plan (TEMP), Test and Evaluation Strategy (TES), Test Plan and Test Report documentation. Experience with the Deficiency Reporting (DR) process for agile or DevSecOps software development programs. Advanced proficiency in Office 365 products to include Word, Excel PowerPoint, Teams and Sharepoint. Experience interfacing with multiple stakeholders regarding project scope, status, schedules, and required documentation. Effective oral and written communications skills, good interpersonal communications skills and comfortable working in a team environment. High level of self-initiative and self-motivation with the ability to work under minimal supervision. Must be capable of traveling to TDY locations as needed. PREFERRED QUALIFICATIONS / SKILLS Experience working in a highly technical environment or with advanced technology test programs. Familiarity with Information Technology infrastructure, networking, cybersecurity and software development practices. Familiarity with Agile Development processes and DevSecOps. Proficient using Confluence and JIRA workspaces and collaboration tools. In-depth knowledge of DODI 5000.89/DAFI 99-103, Capabilities-Based Test and Evaluation. In depth knowledge of the Middle Tier and Software acquisition pathways Have in-depth knowledge of battle management processes and systems at multiple security levels to better understand how to develop test plans and lead a complex test of multiple systems for collection and analysis of valid and accurate data. Active Top Secret clearance. RESPONSIBILITIES Manage test schedule and documentation for complex C2 system of systems test projects from initiation to completion. Manage information systems for team collaboration, document management and meeting schedules. Provide detailed analysis of courses of action (COAs) for test projects, analyze and make recommendations for improvements and optimization of test projects to ABMS Test leadership. Write, edit, and maintain technical test documentation and track test program status. Organize and interpret data to inform DOD decision makers, turn data into actionable knowledge; drive successful operations and shape organization technology and resource investments. Support test engineers when interacting with System Program Offices, other military services, and development contractors.
The New York Public Library
White Plains, New York
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
09/25/2026
Full time
Job DescriptionJob DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
Job DescriptionJob Description Overview Advanced Battle Management System Test Manager LOCATION: Eglin AFB, FL Salary Range: If required JOB STATUS: Full-time CLEARANCE: Secret TRAVEL: 25% Astrion has an exciting opportunity for a senior level Advanced Battle Management System Test Manger located at Eglin AFB, Florida. REQUIRED QUALIFICATIONS / SKILLS Master's Degree in a technical field and 10 years of relevant experience. Additional experience may be substituted for education. An Active Secret Clearance with the ability to obtain and maintain a Top Secret clearance. U.S. Citizenship is required. Prior work experience in Developmental Test and Evaluation (DT&E). Experience writing, reviewing or editing Test and Evaluation Master Plan (TEMP), Test and Evaluation Strategy (TES), Test Plan and Test Report documentation. Experience with the Deficiency Reporting (DR) process for agile or DevSecOps software development programs. Advanced proficiency in Office 365 products to include Word, Excel PowerPoint, Teams and Sharepoint. Experience interfacing with multiple stakeholders regarding project scope, status, schedules, and required documentation. Effective oral and written communications skills, good interpersonal communications skills and comfortable working in a team environment. High level of self-initiative and self-motivation with the ability to work under minimal supervision. Must be capable of traveling to TDY locations as needed. PREFERRED QUALIFICATIONS / SKILLS Experience working in a highly technical environment or with advanced technology test programs. Familiarity with Information Technology infrastructure, networking, cybersecurity and software development practices. Familiarity with Agile Development processes and DevSecOps. Proficient using Confluence and JIRA workspaces and collaboration tools. In-depth knowledge of DODI 5000.89/DAFI 99-103, Capabilities-Based Test and Evaluation. In depth knowledge of the Middle Tier and Software acquisition pathways Have in-depth knowledge of battle management processes and systems at multiple security levels to better understand how to develop test plans and lead a complex test of multiple systems for collection and analysis of valid and accurate data. Active Top Secret clearance. RESPONSIBILITIES Manage test schedule and documentation for complex C2 system of systems test projects from initiation to completion. Manage information systems for team collaboration, document management and meeting schedules. Provide detailed analysis of courses of action (COAs) for test projects, analyze and make recommendations for improvements and optimization of test projects to ABMS Test leadership. Write, edit, and maintain technical test documentation and track test program status. Organize and interpret data to inform DOD decision makers, turn data into actionable knowledge; drive successful operations and shape organization technology and resource investments. Support test engineers when interacting with System Program Offices, other military services, and development contractors.
09/25/2026
Full time
Job DescriptionJob Description Overview Advanced Battle Management System Test Manager LOCATION: Eglin AFB, FL Salary Range: If required JOB STATUS: Full-time CLEARANCE: Secret TRAVEL: 25% Astrion has an exciting opportunity for a senior level Advanced Battle Management System Test Manger located at Eglin AFB, Florida. REQUIRED QUALIFICATIONS / SKILLS Master's Degree in a technical field and 10 years of relevant experience. Additional experience may be substituted for education. An Active Secret Clearance with the ability to obtain and maintain a Top Secret clearance. U.S. Citizenship is required. Prior work experience in Developmental Test and Evaluation (DT&E). Experience writing, reviewing or editing Test and Evaluation Master Plan (TEMP), Test and Evaluation Strategy (TES), Test Plan and Test Report documentation. Experience with the Deficiency Reporting (DR) process for agile or DevSecOps software development programs. Advanced proficiency in Office 365 products to include Word, Excel PowerPoint, Teams and Sharepoint. Experience interfacing with multiple stakeholders regarding project scope, status, schedules, and required documentation. Effective oral and written communications skills, good interpersonal communications skills and comfortable working in a team environment. High level of self-initiative and self-motivation with the ability to work under minimal supervision. Must be capable of traveling to TDY locations as needed. PREFERRED QUALIFICATIONS / SKILLS Experience working in a highly technical environment or with advanced technology test programs. Familiarity with Information Technology infrastructure, networking, cybersecurity and software development practices. Familiarity with Agile Development processes and DevSecOps. Proficient using Confluence and JIRA workspaces and collaboration tools. In-depth knowledge of DODI 5000.89/DAFI 99-103, Capabilities-Based Test and Evaluation. In depth knowledge of the Middle Tier and Software acquisition pathways Have in-depth knowledge of battle management processes and systems at multiple security levels to better understand how to develop test plans and lead a complex test of multiple systems for collection and analysis of valid and accurate data. Active Top Secret clearance. RESPONSIBILITIES Manage test schedule and documentation for complex C2 system of systems test projects from initiation to completion. Manage information systems for team collaboration, document management and meeting schedules. Provide detailed analysis of courses of action (COAs) for test projects, analyze and make recommendations for improvements and optimization of test projects to ABMS Test leadership. Write, edit, and maintain technical test documentation and track test program status. Organize and interpret data to inform DOD decision makers, turn data into actionable knowledge; drive successful operations and shape organization technology and resource investments. Support test engineers when interacting with System Program Offices, other military services, and development contractors.
Job DescriptionJob Description ABOUT US: CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Position Title: Accessibility Testing Expert Location: University of Maryland Global Campus 3501 University Blvd. East, Adelphi, MD 20783 Period of Performance: 1 year 40 hours per week (no overtime). Position Summary: We are seeking an experienced Accessibility Testing Expert in digital accessibility testing to join our quality assurance team. The ideal candidate will have deep expertise in accessibility standards, testing tools, and assistive technologies to ensure our digital content and applications are inclusive and compliant with legal and industry requirements. Key Responsibilities Conduct comprehensive accessibility testing of websites, applications, and digital content against WCAG 2.0/2.1/2.2 standards. Utilize a range of automated tools, screen readers, and manual testing methods to identify and document accessibility barriers. Collaborate effectively with developers, designers, and product teams to guide remediation efforts and ensure accessibility best practices. Develop, maintain, and execute detailed accessibility test plans, cases, and audit reports. Validate the remediation of accessibility issues across iterative development cycles. Stay current with evolving accessibility regulations, standards, and technologies. Participate proactively in design and development reviews to embed accessibility early in the product lifecycle. Support organizational accessibility training and awareness programs. Required Skills Strong mastery of digital accessibility standards including WCAG 2.0/2.1/2.2, Section 508, and ADA compliance. Extensive experience with accessibility testing tools such as Axe, JAWS, NVDA, VoiceOver, and Accessibility Checker. Understanding of front-end technologies including HTML, CSS, ARIA roles, and JavaScript as related to accessibility. Expertise in both automated scans and manual testing techniques, including screen reader and keyboard navigation assessments. Excellent documentation, analytical, and communication skills. Qualifications Bachelor's degree in Computer Science or related field preferred. At least 5 years of professional experience performing accessibility testing and audits in web and mobile environments. Join Our Team: At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you. Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.
09/25/2026
Full time
Job DescriptionJob Description ABOUT US: CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Position Title: Accessibility Testing Expert Location: University of Maryland Global Campus 3501 University Blvd. East, Adelphi, MD 20783 Period of Performance: 1 year 40 hours per week (no overtime). Position Summary: We are seeking an experienced Accessibility Testing Expert in digital accessibility testing to join our quality assurance team. The ideal candidate will have deep expertise in accessibility standards, testing tools, and assistive technologies to ensure our digital content and applications are inclusive and compliant with legal and industry requirements. Key Responsibilities Conduct comprehensive accessibility testing of websites, applications, and digital content against WCAG 2.0/2.1/2.2 standards. Utilize a range of automated tools, screen readers, and manual testing methods to identify and document accessibility barriers. Collaborate effectively with developers, designers, and product teams to guide remediation efforts and ensure accessibility best practices. Develop, maintain, and execute detailed accessibility test plans, cases, and audit reports. Validate the remediation of accessibility issues across iterative development cycles. Stay current with evolving accessibility regulations, standards, and technologies. Participate proactively in design and development reviews to embed accessibility early in the product lifecycle. Support organizational accessibility training and awareness programs. Required Skills Strong mastery of digital accessibility standards including WCAG 2.0/2.1/2.2, Section 508, and ADA compliance. Extensive experience with accessibility testing tools such as Axe, JAWS, NVDA, VoiceOver, and Accessibility Checker. Understanding of front-end technologies including HTML, CSS, ARIA roles, and JavaScript as related to accessibility. Expertise in both automated scans and manual testing techniques, including screen reader and keyboard navigation assessments. Excellent documentation, analytical, and communication skills. Qualifications Bachelor's degree in Computer Science or related field preferred. At least 5 years of professional experience performing accessibility testing and audits in web and mobile environments. Join Our Team: At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you. Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.
Job DescriptionJob Description ABOUT US: CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Position Title: Accessibility Testing Expert Location: University of Maryland Global Campus 3501 University Blvd. East, Adelphi, MD 20783 Period of Performance: 1 year 40 hours per week (no overtime). Position Summary: We are seeking an experienced Accessibility Testing Expert in digital accessibility testing to join our quality assurance team. The ideal candidate will have deep expertise in accessibility standards, testing tools, and assistive technologies to ensure our digital content and applications are inclusive and compliant with legal and industry requirements. Key Responsibilities Conduct comprehensive accessibility testing of websites, applications, and digital content against WCAG 2.0/2.1/2.2 standards. Utilize a range of automated tools, screen readers, and manual testing methods to identify and document accessibility barriers. Collaborate effectively with developers, designers, and product teams to guide remediation efforts and ensure accessibility best practices. Develop, maintain, and execute detailed accessibility test plans, cases, and audit reports. Validate the remediation of accessibility issues across iterative development cycles. Stay current with evolving accessibility regulations, standards, and technologies. Participate proactively in design and development reviews to embed accessibility early in the product lifecycle. Support organizational accessibility training and awareness programs. Required Skills Strong mastery of digital accessibility standards including WCAG 2.0/2.1/2.2, Section 508, and ADA compliance. Extensive experience with accessibility testing tools such as Axe, JAWS, NVDA, VoiceOver, and Accessibility Checker. Understanding of front-end technologies including HTML, CSS, ARIA roles, and JavaScript as related to accessibility. Expertise in both automated scans and manual testing techniques, including screen reader and keyboard navigation assessments. Excellent documentation, analytical, and communication skills. Qualifications Bachelor's degree in Computer Science or related field preferred. At least 5 years of professional experience performing accessibility testing and audits in web and mobile environments. Join Our Team: At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you. Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.
09/25/2026
Full time
Job DescriptionJob Description ABOUT US: CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Position Title: Accessibility Testing Expert Location: University of Maryland Global Campus 3501 University Blvd. East, Adelphi, MD 20783 Period of Performance: 1 year 40 hours per week (no overtime). Position Summary: We are seeking an experienced Accessibility Testing Expert in digital accessibility testing to join our quality assurance team. The ideal candidate will have deep expertise in accessibility standards, testing tools, and assistive technologies to ensure our digital content and applications are inclusive and compliant with legal and industry requirements. Key Responsibilities Conduct comprehensive accessibility testing of websites, applications, and digital content against WCAG 2.0/2.1/2.2 standards. Utilize a range of automated tools, screen readers, and manual testing methods to identify and document accessibility barriers. Collaborate effectively with developers, designers, and product teams to guide remediation efforts and ensure accessibility best practices. Develop, maintain, and execute detailed accessibility test plans, cases, and audit reports. Validate the remediation of accessibility issues across iterative development cycles. Stay current with evolving accessibility regulations, standards, and technologies. Participate proactively in design and development reviews to embed accessibility early in the product lifecycle. Support organizational accessibility training and awareness programs. Required Skills Strong mastery of digital accessibility standards including WCAG 2.0/2.1/2.2, Section 508, and ADA compliance. Extensive experience with accessibility testing tools such as Axe, JAWS, NVDA, VoiceOver, and Accessibility Checker. Understanding of front-end technologies including HTML, CSS, ARIA roles, and JavaScript as related to accessibility. Expertise in both automated scans and manual testing techniques, including screen reader and keyboard navigation assessments. Excellent documentation, analytical, and communication skills. Qualifications Bachelor's degree in Computer Science or related field preferred. At least 5 years of professional experience performing accessibility testing and audits in web and mobile environments. Join Our Team: At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you. Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.
Requisition ID: req436 Location: Phoenix, AZ, United States Join Our Team! We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability. The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion. The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard. Key Responsibilities Team Supervision & Shift Management Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays. Create and maintain shift schedules ensuring continuous coverage with no single points of failure. Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention. Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards. Serve as the primary escalation contact for operators during complex or high-impact operational events. Real-Time Operations Monitoring Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets. Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets. Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions. Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions . SCADA Alarm Management Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio. Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures. Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations. Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams. Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness. Coordination with Field Operations Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities. Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work. Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors. Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions. Outage Coordination & Scheduling Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI). Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities. Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows. Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction . SAP Work Order Administration Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers. Review and approve Work Orders for accuracy, completeness, and appropriate priority classification. Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules. Reporting & Documentation Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift. Prepare and deliver daily, weekly, and monthly operational performance reports to leadership. Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration. Support post-event investigations and document lessons learned to prevent recurrence. ROC Stand-Up & New Facility Commissioning Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027. Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration. Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live. Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio. Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning. Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations. Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period. Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches. Qualifications Required Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience. Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations. Minimum 5 years in a managerial role within a 24/7 operational environment. Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment. Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management. Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI. Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices. Excellent leadership, communication, and team development skills. Preferred Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI). Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems. Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation. Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar). Professional certification: NERC System Operator Certification, PE license, or equivalent market certification. Bilingual (English/French , English/Spanish ). Core Competencies Operational Leadership Technical Acumen Team coaching & performance management Decision-making under pressure Effective escalation & communication Process discipline & SOP adherence SCADA alarm management & triage Multi-market regulatory knowledge SAP PM Work Order proficiency Wind, PV & BESS systems knowledge Working Conditions Primary work location: Tempe, Arizona ROC facility (on-site required ). 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts. Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required . . click apply for full job details
09/25/2026
Full time
Requisition ID: req436 Location: Phoenix, AZ, United States Join Our Team! We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability. The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion. The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard. Key Responsibilities Team Supervision & Shift Management Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays. Create and maintain shift schedules ensuring continuous coverage with no single points of failure. Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention. Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards. Serve as the primary escalation contact for operators during complex or high-impact operational events. Real-Time Operations Monitoring Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets. Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets. Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions. Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions . SCADA Alarm Management Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio. Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures. Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations. Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams. Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness. Coordination with Field Operations Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities. Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work. Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors. Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions. Outage Coordination & Scheduling Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI). Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities. Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows. Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction . SAP Work Order Administration Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers. Review and approve Work Orders for accuracy, completeness, and appropriate priority classification. Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules. Reporting & Documentation Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift. Prepare and deliver daily, weekly, and monthly operational performance reports to leadership. Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration. Support post-event investigations and document lessons learned to prevent recurrence. ROC Stand-Up & New Facility Commissioning Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027. Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration. Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live. Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio. Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning. Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations. Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period. Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches. Qualifications Required Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience. Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations. Minimum 5 years in a managerial role within a 24/7 operational environment. Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment. Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management. Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI. Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices. Excellent leadership, communication, and team development skills. Preferred Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI). Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems. Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation. Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar). Professional certification: NERC System Operator Certification, PE license, or equivalent market certification. Bilingual (English/French , English/Spanish ). Core Competencies Operational Leadership Technical Acumen Team coaching & performance management Decision-making under pressure Effective escalation & communication Process discipline & SOP adherence SCADA alarm management & triage Multi-market regulatory knowledge SAP PM Work Order proficiency Wind, PV & BESS systems knowledge Working Conditions Primary work location: Tempe, Arizona ROC facility (on-site required ). 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts. Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required . . click apply for full job details
BlackTree Technical Group, Inc.
Billerica, Massachusetts
Job Description Job Description Test Executor - Contract Job Summary: The Test Executor will work as part of a multidisciplinary technical team to test, operate, set up testing infrastructure, and maintain complex robotic and electromechanical systems. This role will support day-to-day testing operations, primarily in an indoor environment. Responsibilities will include preparing systems for testing, operating cameras and other testing equipment, communicating system status to engineers and technicians, setting up testing environments, and supporting general test operations. This position includes a significant hands-on and physical component. Key Responsibilities: Perform software and hardware testing on robotic and electromechanical systems, documenting test results, findings, and issues. Collaborate with software quality, service, and engineering teams to troubleshoot and resolve hardware and software issues. Accurately complete test documentation and maintain detailed records in accordance with established procedures. Support demonstrations and presentations of systems for customers and visitors. Work with software, hardware, and systems engineering teams to improve testing processes and procedures. Track test activities, issues, and results using standard documentation and project management tools. Handle and stack boxes or equipment weighing up to 50 lbs. Required SkillsTechnical Skills: Technical knowledge and hands-on experience with electronics. Comfortable working with a variety of user interfaces, controllers, and technical equipment. Experience using common productivity, communication, and task-management software. Strong troubleshooting and problem-solving abilities. Ability to quickly learn new technical terminology, concepts, and procedures. Experience performing software and hardware testing. Ability to identify, document, and communicate defects, failures, and anomalies. Essential Skills: Strong verbal and written communication skills. Excellent organizational and documentation abilities. Ability to work independently with minimal supervision while collaborating effectively with a broader technical team. Strong attention to detail and commitment to accuracy. Strong customer-service orientation when supporting internal and external stakeholders. Adaptability and willingness to handle a variety of technical and administrative tasks. Comfortable working in a hands-on testing environment. Preferred Skills: Experience working with Linux or similar technical operating systems. Experience operating forklifts, scissor lifts, walkie stackers, or similar equipment. Previous experience testing finished products, identifying defects, and debugging failures or anomalies. Experience with graphics or design software and basic visual communication concepts. Experience working in manufacturing, robotics, or other technical production environments. Familiarity with manufacturing processes, quality control systems, or industry standards. Travel & Transportation: Reliable transportation is required. Occasional travel may be required, up to approximately 10%. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
09/25/2026
Full time
Job Description Job Description Test Executor - Contract Job Summary: The Test Executor will work as part of a multidisciplinary technical team to test, operate, set up testing infrastructure, and maintain complex robotic and electromechanical systems. This role will support day-to-day testing operations, primarily in an indoor environment. Responsibilities will include preparing systems for testing, operating cameras and other testing equipment, communicating system status to engineers and technicians, setting up testing environments, and supporting general test operations. This position includes a significant hands-on and physical component. Key Responsibilities: Perform software and hardware testing on robotic and electromechanical systems, documenting test results, findings, and issues. Collaborate with software quality, service, and engineering teams to troubleshoot and resolve hardware and software issues. Accurately complete test documentation and maintain detailed records in accordance with established procedures. Support demonstrations and presentations of systems for customers and visitors. Work with software, hardware, and systems engineering teams to improve testing processes and procedures. Track test activities, issues, and results using standard documentation and project management tools. Handle and stack boxes or equipment weighing up to 50 lbs. Required SkillsTechnical Skills: Technical knowledge and hands-on experience with electronics. Comfortable working with a variety of user interfaces, controllers, and technical equipment. Experience using common productivity, communication, and task-management software. Strong troubleshooting and problem-solving abilities. Ability to quickly learn new technical terminology, concepts, and procedures. Experience performing software and hardware testing. Ability to identify, document, and communicate defects, failures, and anomalies. Essential Skills: Strong verbal and written communication skills. Excellent organizational and documentation abilities. Ability to work independently with minimal supervision while collaborating effectively with a broader technical team. Strong attention to detail and commitment to accuracy. Strong customer-service orientation when supporting internal and external stakeholders. Adaptability and willingness to handle a variety of technical and administrative tasks. Comfortable working in a hands-on testing environment. Preferred Skills: Experience working with Linux or similar technical operating systems. Experience operating forklifts, scissor lifts, walkie stackers, or similar equipment. Previous experience testing finished products, identifying defects, and debugging failures or anomalies. Experience with graphics or design software and basic visual communication concepts. Experience working in manufacturing, robotics, or other technical production environments. Familiarity with manufacturing processes, quality control systems, or industry standards. Travel & Transportation: Reliable transportation is required. Occasional travel may be required, up to approximately 10%. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
Reports to: CEO Compensation: $130,000 - $160,000 base + substantial equity (targeting 7-figure annual comp through upside) Location: San Francisco (Jackson Square) - onsite, high-collaboration role About Aonic Aonic is deploying AI to drastically reduce the cost of living. We are building Aonic Club: the club contract Costco proved over four decades, rebuilt online and AI-native - an annual membership that gets Americans elevated everyday products at cost, starting with functional nutrition. We make the products ourselves and run sourcing, content, forecasting and service with AI agents, which deletes the 30-40% of retail and marketing layers inside every consumer price. The savings go to members, not margins: under Kirkland wherever Costco competes, and on average 80% below the brands. Our ambition is extreme: 1 million members and a $10 billion company within a few years, built by a handful of humans with extreme leverage - AI agents running the operations, a community as the channel, and the AI dividend delivered to everyday America. Please find here our company introduction: The Role As our Founding Full-Stack Engineer , you will own engineering and empower all functions at Aonic. Your first job is to build the Aonic Club membership MVP on our Shopify + Recharge stack so we can launch our membership model by October 1st. Then you own the rest: the consumer app, the agents that run our operations, the data they learn from, storefront health, and privacy/compliance. This role is intentionally broad and demanding. It is designed for an engineer who has already shipped a consumer product and wants maximum ownership. We need someone who has put software in front of real customers and who can also set up agents, evals, and internal tools. What You'll Work On Aonic Club MVP Build the Aonic Club web application on our existing Shopify + Recharge stack. You will own maintenance and improvements after launch. Monitor and optimize page speed, app performance, and third-party script/pixel behavior across the storefront. Ensure tracking and consent tools stay properly configured and compliant with privacy regulations (CPRA and similar) Own engineering Architecture, stack choices, security, vendor and contractor decisions, and the databases behind the club. Consumer app Lead development of our React Native app from ground zero after the membership MVP is live. iOS first. The website converts; the app is where we build out our community. Agents, automation & systems Build LLM-powered agents and internal tools that run unattended in production - with evals, monitoring, and a human-in-the-loop where it matters AI, Automation & Systems Leverage AI, automation, and low-code tools to improve speed and quality of execution across all functions. Build internal tools, scripts, and workflows that reduce manual work. Continuously look for opportunities to replace effort with systems. Special Projects Tackle high-priority, ad-hoc problems directly with the CEO. Move fluidly between product, and infrastructure decisions. Hard Requirements To be successful in this role, all of the following must be true : You have shipped a consumer product as an engineer. An app/digital product that real customers used. You have proven full-stack ability in production. Native in TypeScript/React, node/python + track record of shipping fast and reliable code with AI tools Degree from a top-tier university in engineering, science, math, or a related field, or the equivalent in shipped work. Extremely hungry and ambitious , actively seeking responsibility and steep growth. Strong work ethic and intensity , comfortable operating in an environment that works 8-7 on Monday to Thursday and 8-5 on Fridays . The Profile We're Looking For This role requires a rare mix of traits: Book-smart : Strong academic foundation and structured thinking. Street-smart : Practical judgment, prioritization, and commercial intuition. Roll up your sleeves: No task is beneath you. We are on an ambitious mission and need everyone on the team to do what it takes to achieve our goals. People-smart : Able to work across functions without ego and communicate clearly. AI-native : Naturally reaches for AI and automation as a first instinct. High-agency : Sees problems, takes ownership, and executes without waiting. Taste: Design quality is why we can compete with Costco's native brand Kirkland. Content-native (preferred): As a bonus you love to generate content and ride with us the wave of authentic storytelling. Why Join Aonic? Direct Founder Exposure You will work side-by-side with the CEO on real decisions that shape the company. Real Ownership You will own engineering. No manager layer between you and the CEO. Elite, Small Team You will work with a tight group of highly driven operators in a no-bureaucracy environment. Modern Stack We invest in the best AI tools and expect you to use them aggressively. Meaningful Upside Meaningful equity, with compensation targeting 7-figure annual comp through upside. Compensation details: 00 Yearly Salary PIfb35e-5182
09/25/2026
Full time
Reports to: CEO Compensation: $130,000 - $160,000 base + substantial equity (targeting 7-figure annual comp through upside) Location: San Francisco (Jackson Square) - onsite, high-collaboration role About Aonic Aonic is deploying AI to drastically reduce the cost of living. We are building Aonic Club: the club contract Costco proved over four decades, rebuilt online and AI-native - an annual membership that gets Americans elevated everyday products at cost, starting with functional nutrition. We make the products ourselves and run sourcing, content, forecasting and service with AI agents, which deletes the 30-40% of retail and marketing layers inside every consumer price. The savings go to members, not margins: under Kirkland wherever Costco competes, and on average 80% below the brands. Our ambition is extreme: 1 million members and a $10 billion company within a few years, built by a handful of humans with extreme leverage - AI agents running the operations, a community as the channel, and the AI dividend delivered to everyday America. Please find here our company introduction: The Role As our Founding Full-Stack Engineer , you will own engineering and empower all functions at Aonic. Your first job is to build the Aonic Club membership MVP on our Shopify + Recharge stack so we can launch our membership model by October 1st. Then you own the rest: the consumer app, the agents that run our operations, the data they learn from, storefront health, and privacy/compliance. This role is intentionally broad and demanding. It is designed for an engineer who has already shipped a consumer product and wants maximum ownership. We need someone who has put software in front of real customers and who can also set up agents, evals, and internal tools. What You'll Work On Aonic Club MVP Build the Aonic Club web application on our existing Shopify + Recharge stack. You will own maintenance and improvements after launch. Monitor and optimize page speed, app performance, and third-party script/pixel behavior across the storefront. Ensure tracking and consent tools stay properly configured and compliant with privacy regulations (CPRA and similar) Own engineering Architecture, stack choices, security, vendor and contractor decisions, and the databases behind the club. Consumer app Lead development of our React Native app from ground zero after the membership MVP is live. iOS first. The website converts; the app is where we build out our community. Agents, automation & systems Build LLM-powered agents and internal tools that run unattended in production - with evals, monitoring, and a human-in-the-loop where it matters AI, Automation & Systems Leverage AI, automation, and low-code tools to improve speed and quality of execution across all functions. Build internal tools, scripts, and workflows that reduce manual work. Continuously look for opportunities to replace effort with systems. Special Projects Tackle high-priority, ad-hoc problems directly with the CEO. Move fluidly between product, and infrastructure decisions. Hard Requirements To be successful in this role, all of the following must be true : You have shipped a consumer product as an engineer. An app/digital product that real customers used. You have proven full-stack ability in production. Native in TypeScript/React, node/python + track record of shipping fast and reliable code with AI tools Degree from a top-tier university in engineering, science, math, or a related field, or the equivalent in shipped work. Extremely hungry and ambitious , actively seeking responsibility and steep growth. Strong work ethic and intensity , comfortable operating in an environment that works 8-7 on Monday to Thursday and 8-5 on Fridays . The Profile We're Looking For This role requires a rare mix of traits: Book-smart : Strong academic foundation and structured thinking. Street-smart : Practical judgment, prioritization, and commercial intuition. Roll up your sleeves: No task is beneath you. We are on an ambitious mission and need everyone on the team to do what it takes to achieve our goals. People-smart : Able to work across functions without ego and communicate clearly. AI-native : Naturally reaches for AI and automation as a first instinct. High-agency : Sees problems, takes ownership, and executes without waiting. Taste: Design quality is why we can compete with Costco's native brand Kirkland. Content-native (preferred): As a bonus you love to generate content and ride with us the wave of authentic storytelling. Why Join Aonic? Direct Founder Exposure You will work side-by-side with the CEO on real decisions that shape the company. Real Ownership You will own engineering. No manager layer between you and the CEO. Elite, Small Team You will work with a tight group of highly driven operators in a no-bureaucracy environment. Modern Stack We invest in the best AI tools and expect you to use them aggressively. Meaningful Upside Meaningful equity, with compensation targeting 7-figure annual comp through upside. Compensation details: 00 Yearly Salary PIfb35e-5182
Job DescriptionJob DescriptionCompany Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $127,000 - $152,000 + 10% bonus target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary We are seeking a highly experienced and versatile Manager, Application Delivery & QA to lead IT application delivery and quality assurance across our enterprise and local application portfolio. This role is accountable for application delivery, quality governance, testing strategy, test automation, and execution across enterprise application initiatives. The position combines App Delivery management with hands-on QA leadership to ensure projects are delivered with strong testing discipline, business readiness, SOX compliance, and measurable quality outcomes. This role supports a diverse application portfolio that includes major enterprise platforms such as Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement (CE), AX 2012, third-party applications, custom-developed solutions, and system integrations. The successful candidate will serve as a key liaison between business stakeholders and different IT teams to drive high-quality project delivery. This position is well suited for an experienced IT leader who can effectively balance multiple priorities while operating across quality assurance, application delivery, project governance, stakeholder management, and organizational change management. Essential Functions Technical Project Management & Agile Delivery Lead IT application projects from initiation through deployment Manage project scope, timelines, budgets, risks, dependencies, and resource planning Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, Retrospectives Partner with business stakeholders to define priorities and roadmap objectives Translate business requirements into actionable user stories and technical work items Coordinate development, QA, infrastructure, and business teams to ensure successful delivery Track project progress and communicate status, risks, and mitigation plans to leadership Manage relationships with implementation partners and third-party vendors Quality Assurance & Testing Leadership Establish and maintain Enterprise Apps testing standards, methodologies, and governance processes adhering to SOX compliance for the Global projects with a major focus on Global ERP rollout Use an AI-first approach and look for ways to utilize AI to streamline delivery of QA, App Delivery, and Projects Work with matrix internal IT teams and end users, Lead SIT, UAT, regression, integration, and release testing activities Develop and oversee comprehensive test strategies and test plans Create and review test scenarios, test scripts, and business process validation documents Manage defect lifecycle processes and defect triage activities Ensure appropriate testing coverage for Finance, Manufacturing, Supply Chain, Procurement, Inventory, and Order Management processes Drive continuous improvement of testing practices and quality metrics Conduct go-live assessment and testing sign-offs working hand in hand with business teams as well as the compliance team. Support apps other than ERP for testing and sign-off process Manage test planning and execution using Azure DevOps Create and maintain: Test Plans, Test Suites, User Stories, Defect Tracking, Requirements Traceability Drive adoption of ERP test automation solutions, preferably Test Mart Develop automated regression testing strategies and improve test efficiency Build KPI dashboards to monitor testing quality, defect trends, and release readiness Document and communicate Test cases, SOPs, and changes to business stakeholders. Team Leadership Provide leadership, mentoring, and coaching to QA and support team members. Allocate workload and ensure resource optimization across projects and support functions. Establish performance objectives and development plans for team members. Promote quality, accountability, and continuous improvement within the team. Qualifications Education: A bachelor's degree in computer science, data science, Information Technology, or an engineering field, or at least nine (9) years of professional experience in a similar technology role Experience: 7 - 9 years of experience working as an IT Delivery Manager or QA Manager. In addition: Minimum 7+ years of experience in ERP QA execution and delivery and IT apps project delivery 6+ years of experience conducting UAT for large-scale global ERP projects, minimum 2 5+ years of experience leading technical projects as a scrum master or technical PM Experience leading small technical or QA teams Strong functional/technical experience with: Microsoft Dynamics 365 Finance & Operations, CE Microsoft Dynamics AX 2012 Experience supporting enterprise ERP environments and Other Apps, including CRM, within manufacturing, distribution, or supply chain-focused organizations 6+ years of experience managing Azure DevOps and testing documentation and plans 5+ years of experience with Testing automation software, with 3+ years working with TestMart to develop test suite automation 5+ years of config and admin experience of ITSM tools like Freshworks or ServiceNow 3+ years of experience working with Azure Industry experience working in a technical environment, preferably in manufacturing An ability to manage multiple complex projects concurrently and autonomously A high aptitude for QA leadership for global ERP rollouts Ability to influence decision-making processes and foster an environment of healthy team debate Strong risk awareness and the ability to identify imminent risks Strong communication and presentation skills Experience leading global teams in a matrix environment Functional Success Drivers: These competencies are what we require for an individual to be successful in this role: Leadership Communication Strategic Skills Excellence Results-Oriented Leading Edge Additional Information All your information will be kept confidential according to EEO guidelines. The Company does not sponsor for employment-based visas for this position now or in the future. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at . The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. . click apply for full job details
09/25/2026
Full time
Job DescriptionJob DescriptionCompany Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $127,000 - $152,000 + 10% bonus target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary We are seeking a highly experienced and versatile Manager, Application Delivery & QA to lead IT application delivery and quality assurance across our enterprise and local application portfolio. This role is accountable for application delivery, quality governance, testing strategy, test automation, and execution across enterprise application initiatives. The position combines App Delivery management with hands-on QA leadership to ensure projects are delivered with strong testing discipline, business readiness, SOX compliance, and measurable quality outcomes. This role supports a diverse application portfolio that includes major enterprise platforms such as Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement (CE), AX 2012, third-party applications, custom-developed solutions, and system integrations. The successful candidate will serve as a key liaison between business stakeholders and different IT teams to drive high-quality project delivery. This position is well suited for an experienced IT leader who can effectively balance multiple priorities while operating across quality assurance, application delivery, project governance, stakeholder management, and organizational change management. Essential Functions Technical Project Management & Agile Delivery Lead IT application projects from initiation through deployment Manage project scope, timelines, budgets, risks, dependencies, and resource planning Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, Retrospectives Partner with business stakeholders to define priorities and roadmap objectives Translate business requirements into actionable user stories and technical work items Coordinate development, QA, infrastructure, and business teams to ensure successful delivery Track project progress and communicate status, risks, and mitigation plans to leadership Manage relationships with implementation partners and third-party vendors Quality Assurance & Testing Leadership Establish and maintain Enterprise Apps testing standards, methodologies, and governance processes adhering to SOX compliance for the Global projects with a major focus on Global ERP rollout Use an AI-first approach and look for ways to utilize AI to streamline delivery of QA, App Delivery, and Projects Work with matrix internal IT teams and end users, Lead SIT, UAT, regression, integration, and release testing activities Develop and oversee comprehensive test strategies and test plans Create and review test scenarios, test scripts, and business process validation documents Manage defect lifecycle processes and defect triage activities Ensure appropriate testing coverage for Finance, Manufacturing, Supply Chain, Procurement, Inventory, and Order Management processes Drive continuous improvement of testing practices and quality metrics Conduct go-live assessment and testing sign-offs working hand in hand with business teams as well as the compliance team. Support apps other than ERP for testing and sign-off process Manage test planning and execution using Azure DevOps Create and maintain: Test Plans, Test Suites, User Stories, Defect Tracking, Requirements Traceability Drive adoption of ERP test automation solutions, preferably Test Mart Develop automated regression testing strategies and improve test efficiency Build KPI dashboards to monitor testing quality, defect trends, and release readiness Document and communicate Test cases, SOPs, and changes to business stakeholders. Team Leadership Provide leadership, mentoring, and coaching to QA and support team members. Allocate workload and ensure resource optimization across projects and support functions. Establish performance objectives and development plans for team members. Promote quality, accountability, and continuous improvement within the team. Qualifications Education: A bachelor's degree in computer science, data science, Information Technology, or an engineering field, or at least nine (9) years of professional experience in a similar technology role Experience: 7 - 9 years of experience working as an IT Delivery Manager or QA Manager. In addition: Minimum 7+ years of experience in ERP QA execution and delivery and IT apps project delivery 6+ years of experience conducting UAT for large-scale global ERP projects, minimum 2 5+ years of experience leading technical projects as a scrum master or technical PM Experience leading small technical or QA teams Strong functional/technical experience with: Microsoft Dynamics 365 Finance & Operations, CE Microsoft Dynamics AX 2012 Experience supporting enterprise ERP environments and Other Apps, including CRM, within manufacturing, distribution, or supply chain-focused organizations 6+ years of experience managing Azure DevOps and testing documentation and plans 5+ years of experience with Testing automation software, with 3+ years working with TestMart to develop test suite automation 5+ years of config and admin experience of ITSM tools like Freshworks or ServiceNow 3+ years of experience working with Azure Industry experience working in a technical environment, preferably in manufacturing An ability to manage multiple complex projects concurrently and autonomously A high aptitude for QA leadership for global ERP rollouts Ability to influence decision-making processes and foster an environment of healthy team debate Strong risk awareness and the ability to identify imminent risks Strong communication and presentation skills Experience leading global teams in a matrix environment Functional Success Drivers: These competencies are what we require for an individual to be successful in this role: Leadership Communication Strategic Skills Excellence Results-Oriented Leading Edge Additional Information All your information will be kept confidential according to EEO guidelines. The Company does not sponsor for employment-based visas for this position now or in the future. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at . The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. . click apply for full job details
Job DescriptionJob DescriptionThe incumbent will be responsible for supporting the Computerized System project teams in the review and QA approval of system validation and infrastructure qualification documentation and protocols, in accordance with FDA regulations/guidelines, 21 CFR Part 11, EU Annex 11, GAMP5, ICH Q10 and latest industry practices. Will also be responsible for QA oversight of all GxP computerized system activities implementation projects for the company to ensure compliance with regulatory requirements. The scope includes working with multi-functional teams on system implementations, problem resolution, and process improvement projects. Assist in maintaining and, where applicable, improving the effectiveness of the computer system validation and data integrity program. Will participate in the execution of highly complex and specialized projects and must be innovative and practical in project validation problem-solving. Provide QA oversight and assurance that all GxP computerized system implementation and validation activities are executed in accordance with internal procedures and standards and meet all regulatory requirements. Contributes expertise and provides guidance in 21 CFR Part 11, GAMP5, and EU GMP Annex 11 requirements and data integrity principles and requirements as well as participates in assessments. Develops and evaluates quality processes and system standards to ensure compliance with company standards and governmental regulatory requirements. Work closely and collaboratively with various business partners including Information Technology and system owners to effectively and efficiently implement new computerized systems, system upgrades, or system modifications. Review and QA approve various types of system validation and infrastructure qualification documentation, including but not limited to, Master Plans, User Requirements and Functional Requirements Specifications, Design Specifications, IQ, OQ, PQ, Traceability Matrix, Validation protocols and reports. Coordinate implementation validation/qualification strategies and serve as the subject matter expert. Present project status reports to management as well as project teams. Review Change Control requests and assess impact to validation. Support the necessary computerized system validation activities for changes. Perform gap analysis of validation documentation, systems and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Participate in supplier site Validation Assessments/Audits and assist to troubleshoot and improve systems and processes. Review corrective actions and implementation closure evidence of observations/recommendations identified in the report. Support internal, client, and regulatory audits and inspections. Generate or review/update computer system related policies, procedures, templates, forms, etc. Maintain up-to-date knowledge and understanding of quality system requirements as they apply to computerized system in accordance with cGxP's regulations, GAMP, industry standards, policies and procedures. Performs other quality system related duties as necessary. REQUIREMENTS Bachelor's Degree in a Scientific or Engineering discipline 8 + years of computerized system experience with IT compliance/validation/qualification activities. 8 + years of experience working in an FDA-regulated, GxP-related environment. Demonstrated experience and expertise in 21 CFR Part 11 to ensuring site compliance. Comprehensive knowledge in Software Validation and Data Integrity Principles. Demonstrated experience, results, and accomplishments in QMS and LIMS system implementations. Working knowledge or expertise in Software validation practices and Software Development Life Cycle (SDLC) models. Working knowledge or expertise in Validations of Databases, Custom Software, Configurable Software, Non-Configurable Software, Infrastructure Software, Off-the-shelf software and various computerized systems. Working knowledge or expertise in Design Qualifications (DQ), Installation Qualifications (IQ), Operational Qualifications (OQ), and Performance Qualifications (PQ). Knowledge of Software Risk Management Principles and tools. Knowledge and proven ability working with Risk Management methodologies and tools. Comprehensive knowledge of GAMP5, 21 CFR Part 11, and EU Annex 11 as well as FDA 21 CFR Parts 210/211 (cGMP), ICH Q10, Eudralex Vol 4. Knowledge of PMDA regulations a plus. Experience with application system validation and infrastructure qualification. Experience with vendor audit for computer systems (IT infrastructure, validation etc.) a plus. Experience with writing and approving Standard Operating Procedures and Quality Standards. 10% travel required. Proficient in Microsoft Office Suite (e.g., Word, Excel, Project, PowerPoint). Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate teams. Excellent verbal and written communication skills with the ability to communicate internally and externally to clients and suppliers. Solid organizational and time management skills, proven project management, presentation and facilitation skills. Innovation and strategic compliance skills including looking internally and externally for best practices. The ability to effectively build and maintain relationships with multiple departments in order to effectively solve problems. The ability to organize, prioritize and deliver tasks & projects with a sense of urgency under minimal supervision with attention to detail. Must be able to execute a variable workload with multiple priorities. The ability to enable and drive change while being focused on internal and external customers. Demonstrated results oriented, quick learner, team player; proactive with demonstrated ability to respond to urgent needs and deliver expected results within expected deadlines. Environment includes working with all levels of internal management and staff as well as with external clients, suppliers, and contractors. Work will be performed in both an office environment and a manufacturing facility, with exposure to varying degrees of ambient noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
09/25/2026
Full time
Job DescriptionJob DescriptionThe incumbent will be responsible for supporting the Computerized System project teams in the review and QA approval of system validation and infrastructure qualification documentation and protocols, in accordance with FDA regulations/guidelines, 21 CFR Part 11, EU Annex 11, GAMP5, ICH Q10 and latest industry practices. Will also be responsible for QA oversight of all GxP computerized system activities implementation projects for the company to ensure compliance with regulatory requirements. The scope includes working with multi-functional teams on system implementations, problem resolution, and process improvement projects. Assist in maintaining and, where applicable, improving the effectiveness of the computer system validation and data integrity program. Will participate in the execution of highly complex and specialized projects and must be innovative and practical in project validation problem-solving. Provide QA oversight and assurance that all GxP computerized system implementation and validation activities are executed in accordance with internal procedures and standards and meet all regulatory requirements. Contributes expertise and provides guidance in 21 CFR Part 11, GAMP5, and EU GMP Annex 11 requirements and data integrity principles and requirements as well as participates in assessments. Develops and evaluates quality processes and system standards to ensure compliance with company standards and governmental regulatory requirements. Work closely and collaboratively with various business partners including Information Technology and system owners to effectively and efficiently implement new computerized systems, system upgrades, or system modifications. Review and QA approve various types of system validation and infrastructure qualification documentation, including but not limited to, Master Plans, User Requirements and Functional Requirements Specifications, Design Specifications, IQ, OQ, PQ, Traceability Matrix, Validation protocols and reports. Coordinate implementation validation/qualification strategies and serve as the subject matter expert. Present project status reports to management as well as project teams. Review Change Control requests and assess impact to validation. Support the necessary computerized system validation activities for changes. Perform gap analysis of validation documentation, systems and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Participate in supplier site Validation Assessments/Audits and assist to troubleshoot and improve systems and processes. Review corrective actions and implementation closure evidence of observations/recommendations identified in the report. Support internal, client, and regulatory audits and inspections. Generate or review/update computer system related policies, procedures, templates, forms, etc. Maintain up-to-date knowledge and understanding of quality system requirements as they apply to computerized system in accordance with cGxP's regulations, GAMP, industry standards, policies and procedures. Performs other quality system related duties as necessary. REQUIREMENTS Bachelor's Degree in a Scientific or Engineering discipline 8 + years of computerized system experience with IT compliance/validation/qualification activities. 8 + years of experience working in an FDA-regulated, GxP-related environment. Demonstrated experience and expertise in 21 CFR Part 11 to ensuring site compliance. Comprehensive knowledge in Software Validation and Data Integrity Principles. Demonstrated experience, results, and accomplishments in QMS and LIMS system implementations. Working knowledge or expertise in Software validation practices and Software Development Life Cycle (SDLC) models. Working knowledge or expertise in Validations of Databases, Custom Software, Configurable Software, Non-Configurable Software, Infrastructure Software, Off-the-shelf software and various computerized systems. Working knowledge or expertise in Design Qualifications (DQ), Installation Qualifications (IQ), Operational Qualifications (OQ), and Performance Qualifications (PQ). Knowledge of Software Risk Management Principles and tools. Knowledge and proven ability working with Risk Management methodologies and tools. Comprehensive knowledge of GAMP5, 21 CFR Part 11, and EU Annex 11 as well as FDA 21 CFR Parts 210/211 (cGMP), ICH Q10, Eudralex Vol 4. Knowledge of PMDA regulations a plus. Experience with application system validation and infrastructure qualification. Experience with vendor audit for computer systems (IT infrastructure, validation etc.) a plus. Experience with writing and approving Standard Operating Procedures and Quality Standards. 10% travel required. Proficient in Microsoft Office Suite (e.g., Word, Excel, Project, PowerPoint). Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate teams. Excellent verbal and written communication skills with the ability to communicate internally and externally to clients and suppliers. Solid organizational and time management skills, proven project management, presentation and facilitation skills. Innovation and strategic compliance skills including looking internally and externally for best practices. The ability to effectively build and maintain relationships with multiple departments in order to effectively solve problems. The ability to organize, prioritize and deliver tasks & projects with a sense of urgency under minimal supervision with attention to detail. Must be able to execute a variable workload with multiple priorities. The ability to enable and drive change while being focused on internal and external customers. Demonstrated results oriented, quick learner, team player; proactive with demonstrated ability to respond to urgent needs and deliver expected results within expected deadlines. Environment includes working with all levels of internal management and staff as well as with external clients, suppliers, and contractors. Work will be performed in both an office environment and a manufacturing facility, with exposure to varying degrees of ambient noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job DescriptionJob DescriptionThe incumbent will be responsible for supporting the Computerized System project teams in the review and QA approval of system validation and infrastructure qualification documentation and protocols, in accordance with FDA regulations/guidelines, 21 CFR Part 11, EU Annex 11, GAMP5, ICH Q10 and latest industry practices. Will also be responsible for QA oversight of all GxP computerized system activities implementation projects for the company to ensure compliance with regulatory requirements. The scope includes working with multi-functional teams on system implementations, problem resolution, and process improvement projects. Assist in maintaining and, where applicable, improving the effectiveness of the computer system validation and data integrity program. Will participate in the execution of highly complex and specialized projects and must be innovative and practical in project validation problem-solving. Provide QA oversight and assurance that all GxP computerized system implementation and validation activities are executed in accordance with internal procedures and standards and meet all regulatory requirements. Contributes expertise and provides guidance in 21 CFR Part 11, GAMP5, and EU GMP Annex 11 requirements and data integrity principles and requirements as well as participates in assessments. Develops and evaluates quality processes and system standards to ensure compliance with company standards and governmental regulatory requirements. Work closely and collaboratively with various business partners including Information Technology and system owners to effectively and efficiently implement new computerized systems, system upgrades, or system modifications. Review and QA approve various types of system validation and infrastructure qualification documentation, including but not limited to, Master Plans, User Requirements and Functional Requirements Specifications, Design Specifications, IQ, OQ, PQ, Traceability Matrix, Validation protocols and reports. Coordinate implementation validation/qualification strategies and serve as the subject matter expert. Present project status reports to management as well as project teams. Review Change Control requests and assess impact to validation. Support the necessary computerized system validation activities for changes. Perform gap analysis of validation documentation, systems and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Participate in supplier site Validation Assessments/Audits and assist to troubleshoot and improve systems and processes. Review corrective actions and implementation closure evidence of observations/recommendations identified in the report. Support internal, client, and regulatory audits and inspections. Generate or review/update computer system related policies, procedures, templates, forms, etc. Maintain up-to-date knowledge and understanding of quality system requirements as they apply to computerized system in accordance with cGxP's regulations, GAMP, industry standards, policies and procedures. Performs other quality system related duties as necessary. REQUIREMENTS Bachelor's Degree in a Scientific or Engineering discipline 8 + years of computerized system experience with IT compliance/validation/qualification activities. 8 + years of experience working in an FDA-regulated, GxP-related environment. Demonstrated experience and expertise in 21 CFR Part 11 to ensuring site compliance. Comprehensive knowledge in Software Validation and Data Integrity Principles. Demonstrated experience, results, and accomplishments in QMS and LIMS system implementations. Working knowledge or expertise in Software validation practices and Software Development Life Cycle (SDLC) models. Working knowledge or expertise in Validations of Databases, Custom Software, Configurable Software, Non-Configurable Software, Infrastructure Software, Off-the-shelf software and various computerized systems. Working knowledge or expertise in Design Qualifications (DQ), Installation Qualifications (IQ), Operational Qualifications (OQ), and Performance Qualifications (PQ). Knowledge of Software Risk Management Principles and tools. Knowledge and proven ability working with Risk Management methodologies and tools. Comprehensive knowledge of GAMP5, 21 CFR Part 11, and EU Annex 11 as well as FDA 21 CFR Parts 210/211 (cGMP), ICH Q10, Eudralex Vol 4. Knowledge of PMDA regulations a plus. Experience with application system validation and infrastructure qualification. Experience with vendor audit for computer systems (IT infrastructure, validation etc.) a plus. Experience with writing and approving Standard Operating Procedures and Quality Standards. 10% travel required. Proficient in Microsoft Office Suite (e.g., Word, Excel, Project, PowerPoint). Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate teams. Excellent verbal and written communication skills with the ability to communicate internally and externally to clients and suppliers. Solid organizational and time management skills, proven project management, presentation and facilitation skills. Innovation and strategic compliance skills including looking internally and externally for best practices. The ability to effectively build and maintain relationships with multiple departments in order to effectively solve problems. The ability to organize, prioritize and deliver tasks & projects with a sense of urgency under minimal supervision with attention to detail. Must be able to execute a variable workload with multiple priorities. The ability to enable and drive change while being focused on internal and external customers. Demonstrated results oriented, quick learner, team player; proactive with demonstrated ability to respond to urgent needs and deliver expected results within expected deadlines. Environment includes working with all levels of internal management and staff as well as with external clients, suppliers, and contractors. Work will be performed in both an office environment and a manufacturing facility, with exposure to varying degrees of ambient noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
09/25/2026
Full time
Job DescriptionJob DescriptionThe incumbent will be responsible for supporting the Computerized System project teams in the review and QA approval of system validation and infrastructure qualification documentation and protocols, in accordance with FDA regulations/guidelines, 21 CFR Part 11, EU Annex 11, GAMP5, ICH Q10 and latest industry practices. Will also be responsible for QA oversight of all GxP computerized system activities implementation projects for the company to ensure compliance with regulatory requirements. The scope includes working with multi-functional teams on system implementations, problem resolution, and process improvement projects. Assist in maintaining and, where applicable, improving the effectiveness of the computer system validation and data integrity program. Will participate in the execution of highly complex and specialized projects and must be innovative and practical in project validation problem-solving. Provide QA oversight and assurance that all GxP computerized system implementation and validation activities are executed in accordance with internal procedures and standards and meet all regulatory requirements. Contributes expertise and provides guidance in 21 CFR Part 11, GAMP5, and EU GMP Annex 11 requirements and data integrity principles and requirements as well as participates in assessments. Develops and evaluates quality processes and system standards to ensure compliance with company standards and governmental regulatory requirements. Work closely and collaboratively with various business partners including Information Technology and system owners to effectively and efficiently implement new computerized systems, system upgrades, or system modifications. Review and QA approve various types of system validation and infrastructure qualification documentation, including but not limited to, Master Plans, User Requirements and Functional Requirements Specifications, Design Specifications, IQ, OQ, PQ, Traceability Matrix, Validation protocols and reports. Coordinate implementation validation/qualification strategies and serve as the subject matter expert. Present project status reports to management as well as project teams. Review Change Control requests and assess impact to validation. Support the necessary computerized system validation activities for changes. Perform gap analysis of validation documentation, systems and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Participate in supplier site Validation Assessments/Audits and assist to troubleshoot and improve systems and processes. Review corrective actions and implementation closure evidence of observations/recommendations identified in the report. Support internal, client, and regulatory audits and inspections. Generate or review/update computer system related policies, procedures, templates, forms, etc. Maintain up-to-date knowledge and understanding of quality system requirements as they apply to computerized system in accordance with cGxP's regulations, GAMP, industry standards, policies and procedures. Performs other quality system related duties as necessary. REQUIREMENTS Bachelor's Degree in a Scientific or Engineering discipline 8 + years of computerized system experience with IT compliance/validation/qualification activities. 8 + years of experience working in an FDA-regulated, GxP-related environment. Demonstrated experience and expertise in 21 CFR Part 11 to ensuring site compliance. Comprehensive knowledge in Software Validation and Data Integrity Principles. Demonstrated experience, results, and accomplishments in QMS and LIMS system implementations. Working knowledge or expertise in Software validation practices and Software Development Life Cycle (SDLC) models. Working knowledge or expertise in Validations of Databases, Custom Software, Configurable Software, Non-Configurable Software, Infrastructure Software, Off-the-shelf software and various computerized systems. Working knowledge or expertise in Design Qualifications (DQ), Installation Qualifications (IQ), Operational Qualifications (OQ), and Performance Qualifications (PQ). Knowledge of Software Risk Management Principles and tools. Knowledge and proven ability working with Risk Management methodologies and tools. Comprehensive knowledge of GAMP5, 21 CFR Part 11, and EU Annex 11 as well as FDA 21 CFR Parts 210/211 (cGMP), ICH Q10, Eudralex Vol 4. Knowledge of PMDA regulations a plus. Experience with application system validation and infrastructure qualification. Experience with vendor audit for computer systems (IT infrastructure, validation etc.) a plus. Experience with writing and approving Standard Operating Procedures and Quality Standards. 10% travel required. Proficient in Microsoft Office Suite (e.g., Word, Excel, Project, PowerPoint). Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate teams. Excellent verbal and written communication skills with the ability to communicate internally and externally to clients and suppliers. Solid organizational and time management skills, proven project management, presentation and facilitation skills. Innovation and strategic compliance skills including looking internally and externally for best practices. The ability to effectively build and maintain relationships with multiple departments in order to effectively solve problems. The ability to organize, prioritize and deliver tasks & projects with a sense of urgency under minimal supervision with attention to detail. Must be able to execute a variable workload with multiple priorities. The ability to enable and drive change while being focused on internal and external customers. Demonstrated results oriented, quick learner, team player; proactive with demonstrated ability to respond to urgent needs and deliver expected results within expected deadlines. Environment includes working with all levels of internal management and staff as well as with external clients, suppliers, and contractors. Work will be performed in both an office environment and a manufacturing facility, with exposure to varying degrees of ambient noise. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job DescriptionJob DescriptionCompany Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $127,000 - $152,000 + 10% bonus target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary We are seeking a highly experienced and versatile Manager, Application Delivery & QA to lead IT application delivery and quality assurance across our enterprise and local application portfolio. This role is accountable for application delivery, quality governance, testing strategy, test automation, and execution across enterprise application initiatives. The position combines App Delivery management with hands-on QA leadership to ensure projects are delivered with strong testing discipline, business readiness, SOX compliance, and measurable quality outcomes. This role supports a diverse application portfolio that includes major enterprise platforms such as Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement (CE), AX 2012, third-party applications, custom-developed solutions, and system integrations. The successful candidate will serve as a key liaison between business stakeholders and different IT teams to drive high-quality project delivery. This position is well suited for an experienced IT leader who can effectively balance multiple priorities while operating across quality assurance, application delivery, project governance, stakeholder management, and organizational change management. Essential Functions Technical Project Management & Agile Delivery Lead IT application projects from initiation through deployment Manage project scope, timelines, budgets, risks, dependencies, and resource planning Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, Retrospectives Partner with business stakeholders to define priorities and roadmap objectives Translate business requirements into actionable user stories and technical work items Coordinate development, QA, infrastructure, and business teams to ensure successful delivery Track project progress and communicate status, risks, and mitigation plans to leadership Manage relationships with implementation partners and third-party vendors Quality Assurance & Testing Leadership Establish and maintain Enterprise Apps testing standards, methodologies, and governance processes adhering to SOX compliance for the Global projects with a major focus on Global ERP rollout Use an AI-first approach and look for ways to utilize AI to streamline delivery of QA, App Delivery, and Projects Work with matrix internal IT teams and end users, Lead SIT, UAT, regression, integration, and release testing activities Develop and oversee comprehensive test strategies and test plans Create and review test scenarios, test scripts, and business process validation documents Manage defect lifecycle processes and defect triage activities Ensure appropriate testing coverage for Finance, Manufacturing, Supply Chain, Procurement, Inventory, and Order Management processes Drive continuous improvement of testing practices and quality metrics Conduct go-live assessment and testing sign-offs working hand in hand with business teams as well as the compliance team. Support apps other than ERP for testing and sign-off process Manage test planning and execution using Azure DevOps Create and maintain: Test Plans, Test Suites, User Stories, Defect Tracking, Requirements Traceability Drive adoption of ERP test automation solutions, preferably Test Mart Develop automated regression testing strategies and improve test efficiency Build KPI dashboards to monitor testing quality, defect trends, and release readiness Document and communicate Test cases, SOPs, and changes to business stakeholders. Team Leadership Provide leadership, mentoring, and coaching to QA and support team members. Allocate workload and ensure resource optimization across projects and support functions. Establish performance objectives and development plans for team members. Promote quality, accountability, and continuous improvement within the team. Qualifications Education: A bachelor's degree in computer science, data science, Information Technology, or an engineering field, or at least nine (9) years of professional experience in a similar technology role Experience: 7 - 9 years of experience working as an IT Delivery Manager or QA Manager. In addition: Minimum 7+ years of experience in ERP QA execution and delivery and IT apps project delivery 6+ years of experience conducting UAT for large-scale global ERP projects, minimum 2 5+ years of experience leading technical projects as a scrum master or technical PM Experience leading small technical or QA teams Strong functional/technical experience with: Microsoft Dynamics 365 Finance & Operations, CE Microsoft Dynamics AX 2012 Experience supporting enterprise ERP environments and Other Apps, including CRM, within manufacturing, distribution, or supply chain-focused organizations 6+ years of experience managing Azure DevOps and testing documentation and plans 5+ years of experience with Testing automation software, with 3+ years working with TestMart to develop test suite automation 5+ years of config and admin experience of ITSM tools like Freshworks or ServiceNow 3+ years of experience working with Azure Industry experience working in a technical environment, preferably in manufacturing An ability to manage multiple complex projects concurrently and autonomously A high aptitude for QA leadership for global ERP rollouts Ability to influence decision-making processes and foster an environment of healthy team debate Strong risk awareness and the ability to identify imminent risks Strong communication and presentation skills Experience leading global teams in a matrix environment Functional Success Drivers: These competencies are what we require for an individual to be successful in this role: Leadership Communication Strategic Skills Excellence Results-Oriented Leading Edge Additional Information All your information will be kept confidential according to EEO guidelines. The Company does not sponsor for employment-based visas for this position now or in the future. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at . The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. . click apply for full job details
09/25/2026
Full time
Job DescriptionJob DescriptionCompany Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $127,000 - $152,000 + 10% bonus target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary We are seeking a highly experienced and versatile Manager, Application Delivery & QA to lead IT application delivery and quality assurance across our enterprise and local application portfolio. This role is accountable for application delivery, quality governance, testing strategy, test automation, and execution across enterprise application initiatives. The position combines App Delivery management with hands-on QA leadership to ensure projects are delivered with strong testing discipline, business readiness, SOX compliance, and measurable quality outcomes. This role supports a diverse application portfolio that includes major enterprise platforms such as Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement (CE), AX 2012, third-party applications, custom-developed solutions, and system integrations. The successful candidate will serve as a key liaison between business stakeholders and different IT teams to drive high-quality project delivery. This position is well suited for an experienced IT leader who can effectively balance multiple priorities while operating across quality assurance, application delivery, project governance, stakeholder management, and organizational change management. Essential Functions Technical Project Management & Agile Delivery Lead IT application projects from initiation through deployment Manage project scope, timelines, budgets, risks, dependencies, and resource planning Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, Retrospectives Partner with business stakeholders to define priorities and roadmap objectives Translate business requirements into actionable user stories and technical work items Coordinate development, QA, infrastructure, and business teams to ensure successful delivery Track project progress and communicate status, risks, and mitigation plans to leadership Manage relationships with implementation partners and third-party vendors Quality Assurance & Testing Leadership Establish and maintain Enterprise Apps testing standards, methodologies, and governance processes adhering to SOX compliance for the Global projects with a major focus on Global ERP rollout Use an AI-first approach and look for ways to utilize AI to streamline delivery of QA, App Delivery, and Projects Work with matrix internal IT teams and end users, Lead SIT, UAT, regression, integration, and release testing activities Develop and oversee comprehensive test strategies and test plans Create and review test scenarios, test scripts, and business process validation documents Manage defect lifecycle processes and defect triage activities Ensure appropriate testing coverage for Finance, Manufacturing, Supply Chain, Procurement, Inventory, and Order Management processes Drive continuous improvement of testing practices and quality metrics Conduct go-live assessment and testing sign-offs working hand in hand with business teams as well as the compliance team. Support apps other than ERP for testing and sign-off process Manage test planning and execution using Azure DevOps Create and maintain: Test Plans, Test Suites, User Stories, Defect Tracking, Requirements Traceability Drive adoption of ERP test automation solutions, preferably Test Mart Develop automated regression testing strategies and improve test efficiency Build KPI dashboards to monitor testing quality, defect trends, and release readiness Document and communicate Test cases, SOPs, and changes to business stakeholders. Team Leadership Provide leadership, mentoring, and coaching to QA and support team members. Allocate workload and ensure resource optimization across projects and support functions. Establish performance objectives and development plans for team members. Promote quality, accountability, and continuous improvement within the team. Qualifications Education: A bachelor's degree in computer science, data science, Information Technology, or an engineering field, or at least nine (9) years of professional experience in a similar technology role Experience: 7 - 9 years of experience working as an IT Delivery Manager or QA Manager. In addition: Minimum 7+ years of experience in ERP QA execution and delivery and IT apps project delivery 6+ years of experience conducting UAT for large-scale global ERP projects, minimum 2 5+ years of experience leading technical projects as a scrum master or technical PM Experience leading small technical or QA teams Strong functional/technical experience with: Microsoft Dynamics 365 Finance & Operations, CE Microsoft Dynamics AX 2012 Experience supporting enterprise ERP environments and Other Apps, including CRM, within manufacturing, distribution, or supply chain-focused organizations 6+ years of experience managing Azure DevOps and testing documentation and plans 5+ years of experience with Testing automation software, with 3+ years working with TestMart to develop test suite automation 5+ years of config and admin experience of ITSM tools like Freshworks or ServiceNow 3+ years of experience working with Azure Industry experience working in a technical environment, preferably in manufacturing An ability to manage multiple complex projects concurrently and autonomously A high aptitude for QA leadership for global ERP rollouts Ability to influence decision-making processes and foster an environment of healthy team debate Strong risk awareness and the ability to identify imminent risks Strong communication and presentation skills Experience leading global teams in a matrix environment Functional Success Drivers: These competencies are what we require for an individual to be successful in this role: Leadership Communication Strategic Skills Excellence Results-Oriented Leading Edge Additional Information All your information will be kept confidential according to EEO guidelines. The Company does not sponsor for employment-based visas for this position now or in the future. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at . The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. . click apply for full job details