54 jobs found

Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description About SuperAnnotate SuperAnnotate helps the world's leading AI teams build responsible, next-generation models powered by high-quality human data. We're a fast-growing Series B startup bridging the gap between advanced AI innovation and the data that drives it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency ensure unmatched data quality at scale. Trusted by innovators like Databricks and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi's Play Time VC - SuperAnnotate is proud to be the top-ranked AI data company on G2 for multiple consecutive years, including 2025. The Impact You'll Make We're looking for a skilled, technical operator who can take full ownership of our most complex, high-value client engagements. As a Strategic Projects Lead, you'll run the end-to-end delivery of SuperAnnotate's largest LLM and Gen AI data programs. This includes everything from scoping data collection workflows with key clients, acting as a trusted resource to researchers, diagnosing data quality issues, and reallocating resources under a tight deadline. The role touches everything: strategy, execution, client relationships, team development, and process design. You'll work directly with researchers, data teams, and other key stakeholders at some of the most advanced AI organizations in the world. You'll be trusted to represent SuperAnnotate at the highest level, including on technical tradeoffs, and to grow those relationships through execution and management excellence. You don't need to be building models, but you do need to be technical enough to understand how they're trained, evaluated, and improved. That means hands-on comfort with data, code, and pipelines, and the ability to engage credibly with client engineering and research teams on LLM data challenges and evaluation approaches. This is a full-time, hybrid position based in San Francisco. What You'll Do Own project delivery end-to-end: Lead LLM and Gen AI data engagements from initial scoping through final delivery - including use case definition, resource planning, quality oversight, and client sign-off. The project succeeds or fails on your watch. Be the client's main point of contact: Build and maintain trusted relationships with key stakeholders. Bring transparency, good judgment, and a solutions orientation to every interaction. Drive operational discipline across workstreams: Manage timelines, staffing plans, and delivery quality across multiple concurrent projects. Catch problems before they become crises and fix them before they reach the client. Design and build the systems that make delivery possible: Architect data pipelines, quality frameworks, and review infrastructure that let your team execute at scale. Instrument the right KPIs, catch regressions early, and continuously refine processes as program needs evolve. Lead and develop your team: Recruit, mentor, and performance-manage the operations and subject matter experts. Set the bar, support the people, and build toward a team that can scale. Identify scope expansion opportunities: Partner with Go-to-Market to turn strong delivery into expanded engagements. Understand your clients' broader AI data challenges well enough to propose what's next. Keep leadership and clients informed: Develop reporting cadences and executive briefings that give an honest, clear picture of project health, risks, and outcomes. What You'll Bring 4+ years of experience running complex technical projects or operations in client-facing roles, with at least some of that time in a high-growth startup environment. A track record of owning outcomes: You've managed cross-functional workstreams with real accountability - and you can point to what you delivered and how. Coding ability and analytical depth: You have solid coding skills (Python, SQL, or similar) alongside depth in machine learning, statistics, or data science. Strong senior stakeholder communication: You're comfortable in a room with a CTO or VP and can represent a complex project clearly, confidently, and honestly. Sharp operational problem-solving: You diagnose issues structurally, propose solutions with clear tradeoffs, and move quickly from analysis to action. Financial and resource fluency: You understand project margins, can build resource plans, and think about the business impact of operational decisions. A working knowledge of the Gen AI landscape: Familiarity with how LLMs are trained and evaluated, and what drives data quality at each stage, so you can guide your team's approach and speak knowledgeably with client research teams. Bachelor's degree or higher in Statistics, Data Science, Machine Learning, Computer Science, Mathematics, Engineering, or a related quantitative field. CS, Math, and Engineering degrees should include meaningful ML or applied data science exposure. Nice to Have Experience building or managing large distributed contributor or expert workforces. Background in management consulting, investment banking, or data-intensive technical services. MBA or equivalent advanced degree. In addition to the annual base salary, employees are eligible for an annual bonus paid out quarterly. Why SuperAnnotate This role sits at the center of what SuperAnnotate does and what the AI industry needs most right now. You'll work on problems that matter, with clients who are building the systems that will define the next decade of AI. You'll have real ownership, real visibility, and a direct line to leadership. Only shortlisted candidates will be contacted for an interview! Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Job Description Job Description Overview Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services ' company, is looking for an AV Technician II to provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician II will provide assistance to Meeting Management Technology (MMT) Services and support their mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC/ATSDR sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employees' knowledge, critical thinking, and innovative solutions for our clients. Work location:1600 Clifton Rd, Atlanta, Georgia Responsibilities Provide successful in room AV event support which includes data projection, audio amplification, video/audio production, videoconferencing, web streaming, audio/web conferencing and other emerging presentation technologies as adopted by the CDC Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA. Utilize IFMS to monitor daily audio-visual support schedules and ad hoc requests. Triage and escalate AV service resolution with other third-party vendors and conference support staff. Provide training to customers in the use of media presentation and AV systems. Provide conference room set-up. Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required. Coordinate with CDC IT ServiceDesk staff and other third-party vendors to resolve equipment failures and connection issues. Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise. Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event. Be present when AV Engineers are servicing AV systems and conference rooms. Maintain digital signage system connectivity at all conference room locations. Other duties as assigned Qualifications The ability to communicate clearly Strong interpersonal skills and the ability to communicate effectively with all levels of staff Ability to organize, multi-task, and manage time appropriately Excellent attention to detail Comfortable with complex and frequently changing requirements and processes Ability to work in a busy environment with frequent distractions and interruptions Capable of working independently and as part of a team MS Teams and Zoom

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Oracle EPM Financial Consolidation and Close (FCCS) Production Support Specialist (Onsite) to join our team in Jersey City, New Jersey (US-NJ), United States (US). We are seeking an experienced Oracle EDMCS professional to lead the implementation, maintenance, and governance of enterprise metadata and master data management solutions. You will ensure that hierarchies, dimensions, and reference data remain accurate, synchronized, and well-controlled across Oracle EPM, ERP, and downstream third-party applications. This role partners with Finance, Accounting, and IT stakeholders to support, enhance, and optimize existing financial systems and integrations. Job Responsibilities Include: Provide day-to-day functional and technical support for Oracle Financial Consolidation and Close (FCCS), including metadata management, consolidation rules, workflows, and process monitoring. Configure core EDMCS components including Node Types, Node Sets, Viewpoints, Hierarchies, and Property Definitions Design scalable organizational data structures for the Chart of Accounts (COA), Cost Centers, Departments, Legal Entities, and Product Hierarchies Set up integrations and data synchronization between EDMCS and Oracle Cloud applications (such as FCCS, Planning/Freeform, and ERP Cloud) Maintain and enhance ERP, EPM , Custom applications scenarios, entities, accounts, and intercompany structures. Define and manage metadata approval workflows, request interfaces, and change control mechanisms. Establish business validation rules, derivations, and subscriptions to automate and control data changes. Maintain system security, access controls, and granular role assignments Troubleshoot consolidation issues, data discrepancies, and financial reporting variances across source systems. Manage system operations related to the close process, including running consolidations, translations, calculations, and validations. Collaborate with IT, data engineering, and application owners during integration projects, upgrades, and system migrations. Serve as a subject matter expert (SME) on EDMCS functionality and work with stakeholder for any BAU changes Ensure reporting aligns with corporate accounting policies, financial structures, and audit requirements. Provide user training, guidance, and support for change request submission and hierarchy management. Document issues, enhancements, and process changes following ITIL standards (ServiceNow or similar). Support internal and external audit activities through documentation, controls, and system evidence. Recommend technology and process improvements that enhance financial operations efficiency. Work with cross functional teams to automate manual financial workflows using the appropriate tools. Identify opportunities to optimize metadata structures, automation, and data governance workflows. Basic Qualifications: 5-8+ years of experience in Oracle EPM/ERP, with hands-on expertise specifically in Oracle EDMCS. 5+ years of experience supporting Oracle FCCS and/or Hyperion Financial Management. 3-5 years of experience with data exchange/FDMEE/FDM data integrations. 3-5 years of strong understanding of financial accounting, consolidations, intercompany eliminations, FX translation, and period-close processes. + 5 years of experience with Oracle Cloud Narrative Reporting/Reports and/or Financial Reporting Studio Web +5 years of experience with Oracle Smart View (creating new reports, supporting ad hoc, break fix, etc.) 5+ years of Experience managing hierarchies, dimensions, and metadata governance processes. 5+ years of Hands-on experience configuring integrations, exports/imports, and connections to source/target systems. Preferred Skills: Strong knowledge of automation using Oracle EPMAutomate. Strong analytical, documentation, and problem solving skills. Highly organized and detail oriented. Strong communicator able to partner effectively with Finance, IT, and business stakeholders. Adaptable and proactive, with a continuous improvement mindset. Comfortable managing multiple priorities in a dynamic environment. Experience with Oracle ERP Cloud, data warehouses, OCI, Oracle API Gateway. Basic understanding on Oracle ARCS, ,FreeForm, TRCS products knowledge. Experience in the Banking sector is preferred. Ability to write Groovy rules, REST API calls, or SQL is preferred. Oracle EPM Cloud EDMCS certification is preferred. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,210 - $205,350 per annum. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description Job Description Overview Enterprise Services (ES) aims to provide employees with robust technology infrastructure and strategic workplace solutions to deliver a consistent employee experience around the world, while managing information security and data integrity. Teams are aligned to support this firm's functions; The Data Center & Engineering teams are responsible for Data Center operations. Our clients data centers house mission critical systems that support our clients businesses. These facilities operate 24/7 and risks must be managed to allow for continual operational up-time. The Data Center & Engineering Technician will have responsibility for the operations and maintenance at our clients data center. The DC Engineer will report directly to the Chief Engineer. Responsibilities include the support of all data center engineering and technology operations, facility and grounds maintenance, and other site support functions. The successful candidate should have strong experience operating and maintaining mechanical, electrical and plumbing (MEP) equipment. They will be part of a team that is accountable for the operational performance readiness, reliability, and integrity of the mission-critical infrastructure systems and IT systems, which include the following Air Handling Units (AHU's), UPS's, PDU's, Generators, Fuel Pumps and Fuel Storage, Switchgear, Utility Feeds, Transfer Switches, Pumps, Water Piping, Fire Detection, Fire Suppression, Access Control, Monitoring, SCADA, and Leak Detection systems. The candidate must have knowledge of the racking and stacking servers, the installation of network cables & fiber, and the repair of minor server issues. The successful candidate must have an understanding of how these systems function and be capable of performing corrective measures. This includes resetting alarms, operating breakers and switches, starting back-up systems, etc. This individual will also be required to respond to IT functional team service call tickets and the oversee service contract providers that support the Facility and Technology Infrastructure Systems. Key Responsibilities Understand the engineering design and operational aspects of Data Center Critical Infrastructure Systems and equipment in order to immediately recognize system issues and respond to operational and emergency situations. Mechanical, Electrical, and Plumbing (MEP) operations and maintenance in a mission critical environment. Responsibility for compliance with our clients Change Management System. Adherence to all our clients standard operating procedures, method of procedures, and emergency response procedures established for the mission critical environments and systems. Adherence to the standards and procedures as set forth in our clients Data Center Procedures Manual and the Data Center Access Control Policies. When noted, suggestions for improvement are encouraged to support our clients value of Innovation. Conduct routine and ongoing assessment of the infrastructure systems operations. Perform tests, rounds, and analyze data to assure the proper functioning of all equipment. Responsibility for managing the IT work order system (ServiceNow) to ensure that all internal SLA's are met. Creation and execution of the preventative maintenance procedures for all critical MEP systems. Availability for 24/7/365 coverage and emergency response to infrastructure and IT equipment failures. Work closely with the Data Center & Engineering & Global Technology Infrastructure Platform teams to provide guidance/expertise on design goals, operational characteristics, and infrastructure systems to ensure efficient, maintainable operations. Performing tape rotations and custody transfers. Implementing Data Destruction procedures Performing inventory management. Supervision and coordination of site cleaning services. Daily logging of environmental and electrical data. Shipping and receiving of all Data Center equipment. Testing and Tracing network cabling infrastructure Installation of servers and network cabling infrastructure. This includes terminating and testing fiber, Cat 6, and COAX cables. Qualifications Associates' degree in Engineering, Facilities Engineering, Data Center Operations, Military, or equivalent related life experience preferred. Bachelor's Degree preferred. Three to five years of building engineering, facilities management, data center operations, or related experience. Strong knowledge of mission critical cooling systems, power systems, mechanical systems, and fire suppression systems. Project management skills. IT, Electrical, or HVAC certifications or licenses a plus. Working familiarity with Microsoft Office, Outlook, Auto Cad and Computerized Maintenance Management System (CMMS) software. Candidate must be available for shift work, weekend work, and on-call escalated problems on a 24/7 basis. Network CPR Inc. is proud to be an Equal Opportunity Employer. Job Type: Full-time Schedule: Rotating shift work week 1 - (3 - 12 hour shifts - 36 Hrs) week 2 - (4 - 12 hr shifts - 40 Reg Hrs , 8 OT hrs) Rotating weekends Weekends as needed Scheduled on-call Work Location: In person Benefits: Health insurance, Life Insurance, Long and Short Term Disability, Paid vacation and Sick time. Benefits: Health insurance Life insurance Paid time off People with a criminal record are encouraged to apply Work Location: In person

Job Description Pay Range : $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.

Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications

Job Description Job Description Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Arlington, VA Type of environment: Varies Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Ability to receive a Public Trust clearance WAGE INFORMATION Target salary range: $145,000 - $175,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice This position supports an upcoming government contract proposal and is contingent upon contract award and government approval. Candidates must meet all stated requirements and may be required to sign a Letter of Commitment (LOC). Responsibilities We are seeking SCM Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be a member of technical team where excellent customer service and professional expertise are required. REQUIRED QUALIFICATIONS Experience Seven or more years of experience with modern Configuration Management tools, frameworks and architecture. Three or more years using scripting languages such as Perl, Ruby and Python. Expertise in installation, Configuration and administration of industry SCM standard tools; (i.e., Telelogic Synergy/CM, StarTeam, PVCS-Dimensions, MKS IM and SI, ClearCase/ClearQuest/UCM, Maven, Cruise Control, Anthill, etc.). Strong Shell/Perl/Python Scripting expertise. Experience in processing complex service requests, such as setting up project builds or creating new scripts, with appropriate controls. Possesses working knowledge and hands-on experience with Java/J2EE technology, Microsoft VB/.NET Technology platforms. Hands-on experience in customizing SCM tools to reflect a process workflow by creating and maintaining UserExits/Triggers, User Roles, Notification mechanisms, etc. Hands-on experience with creating or customizing build automation tools Windows Server, Linux and UNIX environments. Must possess a working knowledge of software development lifecycles and how they pertain to change/version control, creation and identification of baselines, and reporting of software Configuration management metrics. Familiar with Java and object-oriented design principles. Experience using SQL and relational Databases. Extensive knowledge of SOA principles. Experience administering Subversion or other version control systems. Strong Windows/Linux/Unix experience is a must. Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Education Bachelor's degree or equivalent experience, advanced degree preferred. Clearance Ability to receive a Public Trust clearance RESPONSIBILITIES Identify Tools, technologies, and processes to improve the reliability, repeatability, and efficiency of Software builds and Releases. Manage and control multiple source code repositories. Validate Application Configurations and source code changes from one build to the next for multiple complex applications. Oversee the efficient migration of source code between development, test, staging, and production. Develop required scripts or code to automate and integrate chosen Configuration Management tools. Work with the systems administration team to automate Application Deployment and Configuration to production Ensure the traceability of source code artifacts to development, test, and production build versions. Install and Configure Applications in the development and test environments. Track, control, and report status of all Software changes to management. Train and mentor others on effective and proficient use of automated build and Deployment systems. Familiarity with scripting and the automation of Software build and Deployment packages. Familiar and comfortable with modern Software Applications and Software development best practices. The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC's ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC's IT program with key Federal priorities, including the Federal Cloud Smart Strategy. Qualifications TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at . We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Tuition assistance Vision insurance 401(k) Summary: We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support : Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance : Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management : Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communication : Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. Documentation : Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. Security Management : Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation : Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Continuous Improvement : Identify opportunities for process improvements and contribute to the development of best practices within the team. Knowledge, Skills, & Qualifications: Education: A degree or diploma in Information Technology, Computer Science, or a related field. Experience : Prior experience in an MSP or IT support environment, preferably servicing SMB clients. Technical Skills : Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). Certifications : Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. Problem-Solving : Strong analytical and troubleshooting skills with a keen attention to detail. Communication : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service : A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. Team Player : Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits : Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development and certification reimbursement Opportunities for career advancement Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.