Job Description Job Description Tier III NOC Technician Washington, DC - metro accessible, 4 days onsite, 1 day remote Perm position, full benefits package, $120K, perhaps some flex depending on experience and certs MUST HAVE ONE OR MORE HIGH LEVEL CERTIFICAITON: CCNP, CCNP Security, JNCIP, or equivalent RESPONSIBILITIES Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence Provide technical leadership and guidance to junior NOC technicians during critical incidents Design and implement solutions for network optimization, automation, and performance improvements Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers Participate in and lead Major Incident Management calls with stakeholders and executive leadership Develop, maintain, and improve NOC procedures, runbooks, and technical documentation Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes Execute complex network changes during maintenance windows with minimal service disruption Monitor and optimize network capacity, bandwidth utilization, and traffic patterns Coordinate with vendors and external service providers to resolve carrier and equipment issues Develop and maintain disaster recovery procedures and participate in failover testing Implement network security measures and respond to security incidents in coordination with security teams Create and present technical reports on network performance, incidents, and trends to management Participate in on-call rotation as the senior technical escalation resource Stay current with emerging technologies and industry best practices to continuously improve operations REQUIREMENTS Bachelor's degree OR equivalent experience 7+ years of experience in network operations, network engineering, or systems administration 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment Demonstrated experience as a senior escalation point for complex technical issues Supporting large-scale enterprise networks with thousands of users Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN) Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump) Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5) Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis) Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols Expertise in load balancing, traffic engineering, and high-availability architectures Strong understanding of data center networking, fabric technologies, and virtualization Routing policy implementation and traffic optimization techniques Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security) Ability to interpret network diagrams, technical specifications, and vendor documentation Strong analytical and critical thinking skills for solving complex problems under pressure Leadership and mentoring skills for guiding junior team members Excellent written and verbal communication skills across stakeholder levels Proven incident management ability, including leading bridge calls and coordinating resources during major incidents Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash) Deep understanding of ITIL framework (Incident, Problem, Change Management) Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices Ability to work effectively under extreme pressure and make rapid technical decisions Flexibility to work rotating shifts including nights, weekends, and holidays Strong documentation skills and commitment to accurate technical records Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
09/24/2026
Full time
Job Description Job Description Tier III NOC Technician Washington, DC - metro accessible, 4 days onsite, 1 day remote Perm position, full benefits package, $120K, perhaps some flex depending on experience and certs MUST HAVE ONE OR MORE HIGH LEVEL CERTIFICAITON: CCNP, CCNP Security, JNCIP, or equivalent RESPONSIBILITIES Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence Provide technical leadership and guidance to junior NOC technicians during critical incidents Design and implement solutions for network optimization, automation, and performance improvements Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers Participate in and lead Major Incident Management calls with stakeholders and executive leadership Develop, maintain, and improve NOC procedures, runbooks, and technical documentation Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes Execute complex network changes during maintenance windows with minimal service disruption Monitor and optimize network capacity, bandwidth utilization, and traffic patterns Coordinate with vendors and external service providers to resolve carrier and equipment issues Develop and maintain disaster recovery procedures and participate in failover testing Implement network security measures and respond to security incidents in coordination with security teams Create and present technical reports on network performance, incidents, and trends to management Participate in on-call rotation as the senior technical escalation resource Stay current with emerging technologies and industry best practices to continuously improve operations REQUIREMENTS Bachelor's degree OR equivalent experience 7+ years of experience in network operations, network engineering, or systems administration 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment Demonstrated experience as a senior escalation point for complex technical issues Supporting large-scale enterprise networks with thousands of users Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN) Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump) Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5) Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis) Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols Expertise in load balancing, traffic engineering, and high-availability architectures Strong understanding of data center networking, fabric technologies, and virtualization Routing policy implementation and traffic optimization techniques Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security) Ability to interpret network diagrams, technical specifications, and vendor documentation Strong analytical and critical thinking skills for solving complex problems under pressure Leadership and mentoring skills for guiding junior team members Excellent written and verbal communication skills across stakeholder levels Proven incident management ability, including leading bridge calls and coordinating resources during major incidents Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash) Deep understanding of ITIL framework (Incident, Problem, Change Management) Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices Ability to work effectively under extreme pressure and make rapid technical decisions Flexibility to work rotating shifts including nights, weekends, and holidays Strong documentation skills and commitment to accurate technical records Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
09/23/2026
Full time
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
09/23/2026
Full time
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
09/23/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
Job Description Job Description We are seeking a Data Center Technician to support fiber optic and copper cabling installations within active data center construction environments. The technician will be responsible for cable pulling, routing, dressing, porting, termination, testing, and troubleshooting while maintaining a strong focus on safety, quality, and productivity . Key Responsibilities Pull, route, dress, and secure fiber optic and copper cabling . Install cabling through ladder racks, cable trays, conduit, innerduct, and other approved pathways . Port and connect fiber optic cabling while ensuring proper routing and polarity. Terminate copper cabling, including jacks, patch panels, and connectors . Test fiber and copper cabling using Fluke, VIAVI, EXFO, or similar test equipment . Troubleshoot cabling and connectivity issues, including fiber loss, failed terminations, and polarity issues . Read and follow construction drawings, cable schedules, and work instructions . Maintain a clean, organized, and safe work area. Follow all site-specific safety, PPE, security, and quality requirements . Work effectively in an active construction environment while meeting established production and quality expectations . Demonstrate strong attention to detail and commitment to quality workmanship. Required Qualifications Previous experience in structured cabling, telecommunications, fiber optics, or data center construction . Hands-on experience pulling and installing fiber optic and copper cabling . Experience terminating copper cabling. Ability to test and troubleshoot fiber and copper cabling . Experience using Fluke, VIAVI, EXFO, or similar testing equipment is preferred. Ability to work 12-hour shifts , including day or night shifts. Ability to work safely and effectively in an active construction environment . Strong attention to detail and commitment to quality workmanship. Work Environment Active data center construction environment. Requires adherence to site-specific safety, PPE, security, and quality standards . Ability to work extended 12-hour shifts , including day and night schedules. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
09/19/2026
Full time
Job Description Job Description We are seeking a Data Center Technician to support fiber optic and copper cabling installations within active data center construction environments. The technician will be responsible for cable pulling, routing, dressing, porting, termination, testing, and troubleshooting while maintaining a strong focus on safety, quality, and productivity . Key Responsibilities Pull, route, dress, and secure fiber optic and copper cabling . Install cabling through ladder racks, cable trays, conduit, innerduct, and other approved pathways . Port and connect fiber optic cabling while ensuring proper routing and polarity. Terminate copper cabling, including jacks, patch panels, and connectors . Test fiber and copper cabling using Fluke, VIAVI, EXFO, or similar test equipment . Troubleshoot cabling and connectivity issues, including fiber loss, failed terminations, and polarity issues . Read and follow construction drawings, cable schedules, and work instructions . Maintain a clean, organized, and safe work area. Follow all site-specific safety, PPE, security, and quality requirements . Work effectively in an active construction environment while meeting established production and quality expectations . Demonstrate strong attention to detail and commitment to quality workmanship. Required Qualifications Previous experience in structured cabling, telecommunications, fiber optics, or data center construction . Hands-on experience pulling and installing fiber optic and copper cabling . Experience terminating copper cabling. Ability to test and troubleshoot fiber and copper cabling . Experience using Fluke, VIAVI, EXFO, or similar testing equipment is preferred. Ability to work 12-hour shifts , including day or night shifts. Ability to work safely and effectively in an active construction environment . Strong attention to detail and commitment to quality workmanship. Work Environment Active data center construction environment. Requires adherence to site-specific safety, PPE, security, and quality standards . Ability to work extended 12-hour shifts , including day and night schedules. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
KCI / Fidelis Technology Staffing
Fort Wayne, Indiana
Job Description Job Description We are hiring General Labor / Construction Technicians for a large, high-volume data center construction project in Ft. Wayne, IN. This is a great opportunity for anyone with general construction experience - or the right attitude and willingness to learn - looking to get on a fast-moving, high-overtime project right away. What You'll Be Doing General labor and construction support on an active data center job site Working alongside a large crew on a 24-hour operation Following all site safety protocols and procedures What You Need General construction experience preferred - cabling experience a plus Entry-level candidates welcome; the right attitude matters more than years of experience Willing and able to work 6 days/week, 12-hour shifts (day or night), with heavy overtime Must be able to pass a background check and drug screening as required for this site Nice to Have Prior experience on large commercial or industrial construction projects What You Don't Need No specific certifications required to start - training support is available for the right candidates Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
09/18/2026
Full time
Job Description Job Description We are hiring General Labor / Construction Technicians for a large, high-volume data center construction project in Ft. Wayne, IN. This is a great opportunity for anyone with general construction experience - or the right attitude and willingness to learn - looking to get on a fast-moving, high-overtime project right away. What You'll Be Doing General labor and construction support on an active data center job site Working alongside a large crew on a 24-hour operation Following all site safety protocols and procedures What You Need General construction experience preferred - cabling experience a plus Entry-level candidates welcome; the right attitude matters more than years of experience Willing and able to work 6 days/week, 12-hour shifts (day or night), with heavy overtime Must be able to pass a background check and drug screening as required for this site Nice to Have Prior experience on large commercial or industrial construction projects What You Don't Need No specific certifications required to start - training support is available for the right candidates Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
Job Description Job Description Data Center Technician About the Role We are seeking a motivated Data Center Technician to join our team, focused on the hardware and physical infrastructure side of data center builds. This role is hands-on from day one - pulling and terminating cable, installing infrastructure, and racking and stacking equipment. You'll work alongside experienced technicians on active installs, gaining real-world exposure to enterprise data center builds while helping deliver clean, reliable infrastructure. Responsibilities Pull, route, dress, and terminate structured cabling (copper and fiber) throughout the data center Install physical infrastructure, including racks, cable trays, ladder rack, conduit, and cage/pod build-outs Rack and stack servers, switches, storage, and other hardware according to install plans and documentation Label and organize cabling and equipment to meet facility standards Read and work from install diagrams, cabling schedules, and work orders Move, position, and mount heavy equipment safely using proper lifting and rigging techniques Perform basic testing and verification of installed cable runs (continuity, certification as trained) Follow all safety protocols and facility security procedures during install work Keep work areas clean, organized, and free of debris throughout installs Assist senior technicians and project leads on larger build-outs and infrastructure upgrades Accurately document completed work, including as-built updates and install checklists Requirements High school diploma or equivalent required; technical training or certification in cabling, electrical, or a related trade a plus Comfortable with hands-on physical work: pulling cable, climbing ladders, working in tight spaces (under-floor, overhead, cage environments) Ability to lift and move equipment up to 50 lbs regularly, and heavier items with assistance Ability to bend, kneel, stand, and work overhead for extended periods Basic understanding of structured cabling, racking, and data center hardware a plus (will train) Comfortable working in a data center environment (varying temperatures, noise levels) Willingness to work assigned shifts, including potential nights, weekends, or on-call rotations as needed Strong attention to detail and ability to follow install plans and documentation precisely Good communication skills and ability to work well as part of an install crew Reliable transportation and ability to pass a background check Preferred (not required): Prior experience pulling cable, racking equipment, or working on data center/telecom installs BICSI training or certification Familiarity with fiber and copper termination, testing, and certification Experience reading construction or infrastructure install drawings Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
09/18/2026
Full time
Job Description Job Description Data Center Technician About the Role We are seeking a motivated Data Center Technician to join our team, focused on the hardware and physical infrastructure side of data center builds. This role is hands-on from day one - pulling and terminating cable, installing infrastructure, and racking and stacking equipment. You'll work alongside experienced technicians on active installs, gaining real-world exposure to enterprise data center builds while helping deliver clean, reliable infrastructure. Responsibilities Pull, route, dress, and terminate structured cabling (copper and fiber) throughout the data center Install physical infrastructure, including racks, cable trays, ladder rack, conduit, and cage/pod build-outs Rack and stack servers, switches, storage, and other hardware according to install plans and documentation Label and organize cabling and equipment to meet facility standards Read and work from install diagrams, cabling schedules, and work orders Move, position, and mount heavy equipment safely using proper lifting and rigging techniques Perform basic testing and verification of installed cable runs (continuity, certification as trained) Follow all safety protocols and facility security procedures during install work Keep work areas clean, organized, and free of debris throughout installs Assist senior technicians and project leads on larger build-outs and infrastructure upgrades Accurately document completed work, including as-built updates and install checklists Requirements High school diploma or equivalent required; technical training or certification in cabling, electrical, or a related trade a plus Comfortable with hands-on physical work: pulling cable, climbing ladders, working in tight spaces (under-floor, overhead, cage environments) Ability to lift and move equipment up to 50 lbs regularly, and heavier items with assistance Ability to bend, kneel, stand, and work overhead for extended periods Basic understanding of structured cabling, racking, and data center hardware a plus (will train) Comfortable working in a data center environment (varying temperatures, noise levels) Willingness to work assigned shifts, including potential nights, weekends, or on-call rotations as needed Strong attention to detail and ability to follow install plans and documentation precisely Good communication skills and ability to work well as part of an install crew Reliable transportation and ability to pass a background check Preferred (not required): Prior experience pulling cable, racking equipment, or working on data center/telecom installs BICSI training or certification Familiarity with fiber and copper termination, testing, and certification Experience reading construction or infrastructure install drawings Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs. Company Description About KCI: KCI offers Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services; and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: Spartanburg SC Start Date: Monday, September 21st Shift: 8:00 AM start (8-10 hour days) Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
09/18/2026
Full time
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: Spartanburg SC Start Date: Monday, September 21st Shift: 8:00 AM start (8-10 hour days) Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
Amazon Web Services, Inc. seeks a Data Center Night Manager to lead mission-critical night-shift operations for AWS data centers. In this field-based role, you will manage technicians, oversee incident response, and safeguard uptime, security, and safety for global cloud infrastructure. You'll coordinate with engineering, facilities, and security teams to resolve complex issues, enforce runbooks and change processes, and deliver clear shift reporting. In AWS's customer-obsessed, innovative culture, you'll drive continuous improvement, develop talent, and learn cutting-edge cloud technologies while supporting large-scale, always-on services. Responsibilities Lead night-shift operations across AWS data center facilities, ensuring uptime, security, and safety Monitor infrastructure health, incident queues, and SLAs; coordinate rapid response to outages or performance issues Manage and coach night-shift technicians, scheduling, and workload prioritization Implement and enforce operational runbooks, change management, and escalation procedures Partner with engineering, facilities, and security teams to resolve complex technical issues Track operational metrics, create shift reports, and communicate status to daytime leadership Ensure compliance with AWS security, safety, and regulatory standards Drive continuous improvement initiatives to reduce incidents and improve efficiency Required Skills Data center operations management Incident and problem management IT infrastructure monitoring tools (e.g., Cloud Watch, Nagios, Solar Winds) Server and network hardware troubleshooting Change management and runbook execution People management and shift scheduling Root cause analysis and reporting ITIL-based service operations Physical security and access control procedures Environmental and power systems awareness (HVAC, UPS, generators)
09/17/2026
Full time
Amazon Web Services, Inc. seeks a Data Center Night Manager to lead mission-critical night-shift operations for AWS data centers. In this field-based role, you will manage technicians, oversee incident response, and safeguard uptime, security, and safety for global cloud infrastructure. You'll coordinate with engineering, facilities, and security teams to resolve complex issues, enforce runbooks and change processes, and deliver clear shift reporting. In AWS's customer-obsessed, innovative culture, you'll drive continuous improvement, develop talent, and learn cutting-edge cloud technologies while supporting large-scale, always-on services. Responsibilities Lead night-shift operations across AWS data center facilities, ensuring uptime, security, and safety Monitor infrastructure health, incident queues, and SLAs; coordinate rapid response to outages or performance issues Manage and coach night-shift technicians, scheduling, and workload prioritization Implement and enforce operational runbooks, change management, and escalation procedures Partner with engineering, facilities, and security teams to resolve complex technical issues Track operational metrics, create shift reports, and communicate status to daytime leadership Ensure compliance with AWS security, safety, and regulatory standards Drive continuous improvement initiatives to reduce incidents and improve efficiency Required Skills Data center operations management Incident and problem management IT infrastructure monitoring tools (e.g., Cloud Watch, Nagios, Solar Winds) Server and network hardware troubleshooting Change management and runbook execution People management and shift scheduling Root cause analysis and reporting ITIL-based service operations Physical security and access control procedures Environmental and power systems awareness (HVAC, UPS, generators)
Amazon Web Services, Inc. seeks an Engineering Operations Technician for our night shift to support mission-critical data center infrastructure. You will monitor and maintain servers, networking, and facility systems, respond to alerts and incidents, perform hardware replacements, and execute standard changes with strong attention to safety and availability. Working in AWS's fast-paced, customer-obsessed culture, you will collaborate with engineers, follow runbooks, document work, and continually improve processes while learning advanced cloud and data center technologies. Responsibilities Monitor and maintain data center servers, networks, and facility systems during night shifts Respond to alerts and incidents, escalating to on-call engineers as needed Perform hardware diagnostics, swaps, racking, stacking, and cabling Execute standard operating procedures and change requests safely and accurately Use monitoring and ticketing tools to track, resolve, and document issues Collaborate with engineering teams to support infrastructure upgrades and deployments Follow security, safety, and compliance standards within the data center Contribute to process improvements, runbook updates, and automation opportunities Required Skills Data center operations Linux/Windows server administration Network monitoring tools Incident management Change management Hardware troubleshooting Cabling and racking Scripting (Python, Bash, Power Shell) Monitoring and alerting systems IT security best practices
09/17/2026
Full time
Amazon Web Services, Inc. seeks an Engineering Operations Technician for our night shift to support mission-critical data center infrastructure. You will monitor and maintain servers, networking, and facility systems, respond to alerts and incidents, perform hardware replacements, and execute standard changes with strong attention to safety and availability. Working in AWS's fast-paced, customer-obsessed culture, you will collaborate with engineers, follow runbooks, document work, and continually improve processes while learning advanced cloud and data center technologies. Responsibilities Monitor and maintain data center servers, networks, and facility systems during night shifts Respond to alerts and incidents, escalating to on-call engineers as needed Perform hardware diagnostics, swaps, racking, stacking, and cabling Execute standard operating procedures and change requests safely and accurately Use monitoring and ticketing tools to track, resolve, and document issues Collaborate with engineering teams to support infrastructure upgrades and deployments Follow security, safety, and compliance standards within the data center Contribute to process improvements, runbook updates, and automation opportunities Required Skills Data center operations Linux/Windows server administration Network monitoring tools Incident management Change management Hardware troubleshooting Cabling and racking Scripting (Python, Bash, Power Shell) Monitoring and alerting systems IT security best practices