Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Summary Description: The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations. This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary. Essential Job Functions: Platform Ownership & Administration Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites. Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities. Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes. Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements. Quality Systems Enablement Support digital execution of core quality processes, including: SPC quality data collection and analysis Document control Corrective and Preventive Actions (CAPA) Non-conformance management Ensure systems effectively support compliance with food safety and regulatory expectations. Continuous Improvement & Optimization Identify opportunities to improve efficiency, usability, and automation within quality systems platforms. Provide second level support to users for day-to-day problem resolution with SAP activities. Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs Partner with cross-functional teams to align digital tools with operational workflows. Analyze system usage data to drive improvements in adoption and effectiveness. Implementation & Deployment Lead the implementation of new quality technology solutions or system enhancements. Coordinate requirements gathering, configuration, testing, and validation activities. Develop implementation plans and manage project timelines. Ensure proper change management and communication during system updates. Data & Reporting Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements. Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting. Maintain data standards and governance practices. Training & User Support Develop and deliver training programs for system users across manufacturing sites. Provide ongoing user support and troubleshooting. Maintain system documentation, training materials, and user guides. Promote strong system adoption across the organization. Leadership Responsibilities: Manager Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Competencies: Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. Technical Skills Quality Management Systems (QMS) Digital platform administration Statistical Process Control Database design and support Data analytics and reporting Process mapping and workflow design System implementation and validation Leadership Skills Cross-functional collaboration Change management Problem solving and root cause analysis Project management Communication and training Required Skills: Proficient in Excel, Word, SAP, and Power Point. Ability to analyze and solve problems, results oriented. Organized and detail-oriented, adaptable to change. Education and Experience: BS Degree in Science, Food Science, Engineering, or Information Systems 5+ years of experience in food or beverage manufacturing quality systems Experience managing Quality Management System (QMS) platforms or enterprise software Experience supporting GFSI-aligned food safety programs Preferred experience with: Digital QMS platforms Audit and compliance management systems Manufacturing data platforms Working Conditions: Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. Travel Requirements: • Travel (up to 50%) A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives. Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 10 Vacation Days and 5 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer . click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Summary Description: The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations. This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary. Essential Job Functions: Platform Ownership & Administration Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites. Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities. Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes. Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements. Quality Systems Enablement Support digital execution of core quality processes, including: SPC quality data collection and analysis Document control Corrective and Preventive Actions (CAPA) Non-conformance management Ensure systems effectively support compliance with food safety and regulatory expectations. Continuous Improvement & Optimization Identify opportunities to improve efficiency, usability, and automation within quality systems platforms. Provide second level support to users for day-to-day problem resolution with SAP activities. Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs Partner with cross-functional teams to align digital tools with operational workflows. Analyze system usage data to drive improvements in adoption and effectiveness. Implementation & Deployment Lead the implementation of new quality technology solutions or system enhancements. Coordinate requirements gathering, configuration, testing, and validation activities. Develop implementation plans and manage project timelines. Ensure proper change management and communication during system updates. Data & Reporting Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements. Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting. Maintain data standards and governance practices. Training & User Support Develop and deliver training programs for system users across manufacturing sites. Provide ongoing user support and troubleshooting. Maintain system documentation, training materials, and user guides. Promote strong system adoption across the organization. Leadership Responsibilities: Manager Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Competencies: Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. Technical Skills Quality Management Systems (QMS) Digital platform administration Statistical Process Control Database design and support Data analytics and reporting Process mapping and workflow design System implementation and validation Leadership Skills Cross-functional collaboration Change management Problem solving and root cause analysis Project management Communication and training Required Skills: Proficient in Excel, Word, SAP, and Power Point. Ability to analyze and solve problems, results oriented. Organized and detail-oriented, adaptable to change. Education and Experience: BS Degree in Science, Food Science, Engineering, or Information Systems 5+ years of experience in food or beverage manufacturing quality systems Experience managing Quality Management System (QMS) platforms or enterprise software Experience supporting GFSI-aligned food safety programs Preferred experience with: Digital QMS platforms Audit and compliance management systems Manufacturing data platforms Working Conditions: Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. Travel Requirements: • Travel (up to 50%) A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives. Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 10 Vacation Days and 5 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer . click apply for full job details
Job DescriptionJob Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Summary Description: The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations. This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary. Essential Job Functions: Platform Ownership & Administration Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites. Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities. Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes. Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements. Quality Systems Enablement Support digital execution of core quality processes, including: SPC quality data collection and analysis Document control Corrective and Preventive Actions (CAPA) Non-conformance management Ensure systems effectively support compliance with food safety and regulatory expectations. Continuous Improvement & Optimization Identify opportunities to improve efficiency, usability, and automation within quality systems platforms. Provide second level support to users for day-to-day problem resolution with SAP activities. Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs Partner with cross-functional teams to align digital tools with operational workflows. Analyze system usage data to drive improvements in adoption and effectiveness. Implementation & Deployment Lead the implementation of new quality technology solutions or system enhancements. Coordinate requirements gathering, configuration, testing, and validation activities. Develop implementation plans and manage project timelines. Ensure proper change management and communication during system updates. Data & Reporting Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements. Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting. Maintain data standards and governance practices. Training & User Support Develop and deliver training programs for system users across manufacturing sites. Provide ongoing user support and troubleshooting. Maintain system documentation, training materials, and user guides. Promote strong system adoption across the organization. Leadership Responsibilities: Manager Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Competencies: Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. Technical Skills Quality Management Systems (QMS) Digital platform administration Statistical Process Control Database design and support Data analytics and reporting Process mapping and workflow design System implementation and validation Leadership Skills Cross-functional collaboration Change management Problem solving and root cause analysis Project management Communication and training Required Skills: Proficient in Excel, Word, SAP, and Power Point. Ability to analyze and solve problems, results oriented. Organized and detail-oriented, adaptable to change. Education and Experience: BS Degree in Science, Food Science, Engineering, or Information Systems 5+ years of experience in food or beverage manufacturing quality systems Experience managing Quality Management System (QMS) platforms or enterprise software Experience supporting GFSI-aligned food safety programs Preferred experience with: Digital QMS platforms Audit and compliance management systems Manufacturing data platforms Working Conditions: Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. Travel Requirements: • Travel (up to 50%) A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives. Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 10 Vacation Days and 5 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer . click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Summary Description: The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations. This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary. Essential Job Functions: Platform Ownership & Administration Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites. Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities. Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes. Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements. Quality Systems Enablement Support digital execution of core quality processes, including: SPC quality data collection and analysis Document control Corrective and Preventive Actions (CAPA) Non-conformance management Ensure systems effectively support compliance with food safety and regulatory expectations. Continuous Improvement & Optimization Identify opportunities to improve efficiency, usability, and automation within quality systems platforms. Provide second level support to users for day-to-day problem resolution with SAP activities. Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs Partner with cross-functional teams to align digital tools with operational workflows. Analyze system usage data to drive improvements in adoption and effectiveness. Implementation & Deployment Lead the implementation of new quality technology solutions or system enhancements. Coordinate requirements gathering, configuration, testing, and validation activities. Develop implementation plans and manage project timelines. Ensure proper change management and communication during system updates. Data & Reporting Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements. Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting. Maintain data standards and governance practices. Training & User Support Develop and deliver training programs for system users across manufacturing sites. Provide ongoing user support and troubleshooting. Maintain system documentation, training materials, and user guides. Promote strong system adoption across the organization. Leadership Responsibilities: Manager Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Competencies: Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. Technical Skills Quality Management Systems (QMS) Digital platform administration Statistical Process Control Database design and support Data analytics and reporting Process mapping and workflow design System implementation and validation Leadership Skills Cross-functional collaboration Change management Problem solving and root cause analysis Project management Communication and training Required Skills: Proficient in Excel, Word, SAP, and Power Point. Ability to analyze and solve problems, results oriented. Organized and detail-oriented, adaptable to change. Education and Experience: BS Degree in Science, Food Science, Engineering, or Information Systems 5+ years of experience in food or beverage manufacturing quality systems Experience managing Quality Management System (QMS) platforms or enterprise software Experience supporting GFSI-aligned food safety programs Preferred experience with: Digital QMS platforms Audit and compliance management systems Manufacturing data platforms Working Conditions: Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. Travel Requirements: • Travel (up to 50%) A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives. Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 10 Vacation Days and 5 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances) How to apply: Please visit our careers site at Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. Refresco Beverages US Inc. is an Equal Opportunity Employer . click apply for full job details
Job DescriptionJob Description Location: Southeast U.S. - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Southeast U.S. - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
09/25/2026
Full time
Job DescriptionJob Description: VIATEQ Corporation is looking for a Continual Improvement Manager to support our prime contractor and our government customer in Washington, DC. The position is hybrid, with 3 days required on-site. This position requires the candidate to be able to obtain a Public Trust. The Continual Improvement Manager supports a comprehensive enterprise IT operations and support engagement for a federal government client. This role serves as the primary owner of the enterprise continual service improvement (CSI) program, responsible for driving measurable, sustained operational improvement across all functional areas of the engagement through data-driven analysis, automation, process optimization, retrospective-driven action planning, and a culture of continuous learning and innovation. The role operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice, working in close coordination with the Program Manager, Service Level & Capacity Manager, Incident Manager, NOC and Service Desk teams, engineering leads, and Government stakeholders to identify, prioritize, execute, and measure improvement initiatives that enhance service quality, operational efficiency, platform reliability, and end-user experience across a geographically distributed hybrid on-premises and cloud environment. The position is responsible for establishing, leading, and sustaining the enterprise continual service improvement program across all functional areas of the engagement. This individual identifies improvement opportunities through rigorous analysis of service level performance data, incident and problem trends, capacity metrics, customer satisfaction results, Sprint Retrospective outputs, and operational observations, and translates these findings into a prioritized, actionable improvement backlog that drives measurable progress against the Government's performance objectives throughout the period of performance. Our ideal candidate is a strategically minded and analytically driven ITSM professional with a strong background in continual service improvement, process engineering, Agile delivery, and federal IT operations environments. This individual must possess the ability to synthesize complex operational data from multiple sources into a coherent improvement roadmap, build organizational buy-in for change, and demonstrate measurable outcomes that advance the Government's objectives for availability, user support, engineering excellence, and service management maturity. This position requires the ability to obtain and maintain a government background investigation, HSPD-12 PIV credentials, and applicable IT access authorizations prior to performing work. This position may be performed primarily at the client's facility and approved remote/telework locations. Responsibilities: Continual Improvement Program Leadership: Establish, own, and lead the enterprise continual service improvement (CSI) program, developing and maintaining a comprehensive CSI framework aligned to ITIL 4 principles and integrated with the program's Agile Sprint delivery model. Develop, maintain, and govern the program-wide CSI register, ensuring all identified improvement opportunities, regardless of source, are accurately documented, categorized, prioritized, assigned, tracked, and reported to program leadership and Government stakeholders on a recurring basis. Define and communicate a clear improvement roadmap aligned to the Government's desired outcomes for availability, user support, engineering excellence, service management maturity, Agile delivery, and operational efficiency, ensuring improvement priorities reflect both program data and Government strategic objectives. Lead the execution of high-priority improvement initiatives from identification through implementation and outcome validation, coordinating resources, managing dependencies, and tracking progress against defined success criteria and measurable targets. Champion a culture of continuous learning, operational excellence, and data-driven decision-making across all functional teams, ensuring improvement is treated as an ongoing organizational discipline rather than a reactive response to performance gaps. Present CSI program status, improvement outcomes, and forward-looking improvement priorities at Sprint Reviews, Monthly Status Reviews, and other Government-facing forums, demonstrating measurable service improvement over time. Data Analysis & Improvement Identification: Serve as the program's primary analyst for improvement identification, synthesizing data from multiple operational sources to identify trends, patterns, performance gaps, and systemic inefficiencies across all functional areas. Conduct regular analysis of service level performance data, incident and problem management trends, capacity utilization metrics, change success rates, customer satisfaction survey results, first-contact resolution rates, Sprint velocity data, and level-of-effort delivery metrics to identify improvement opportunities. Perform process maturity assessments across functional areas, including NOC operations, Service Desk, network engineering, infrastructure operations, Microsoft infrastructure, enterprise applications, A/V systems, and AI/emerging technology integration, identifying gaps against ITIL 4 best practices, industry standards, and Government objectives. Conduct root cause analysis and contributing factor analysis for recurring performance gaps, SLA breaches, high-volume incident categories, and low customer satisfaction areas, developing targeted improvement recommendations based on findings. Leverage Sprint Retrospective outputs, post-incident review (PIR) findings, problem management outputs, customer feedback, and staff observations as structured improvement inputs, ensuring all retrospective action items are captured in the CSI register and tracked to completion. Analyze automation and tooling opportunities across operational workflows, ITSM platform capabilities, and reporting processes, identifying candidates for automation that reduce manual effort, improve accuracy, and accelerate service delivery. Improvement Execution & Tracking: Develop detailed improvement initiative charters or project plans for significant improvement efforts, defining objectives, scope, success criteria, resource requirements, timelines, dependencies, risks, and measurable outcomes. Coordinate improvement initiative execution across functional teams, ensuring assigned owners have the clarity, resources, and organizational support needed to implement improvements within committed timelines. Monitor and track all active improvement initiatives in the CSI register, providing regular status updates to program leadership and escalating risks or delays that threaten initiative timelines or expected outcomes. Validate improvement outcomes through before-and-after performance data comparison, ensuring that implemented changes produce the intended measurable improvements and that gains are sustained over time. Manage the improvement backlog in the Government's Agile/ITSM tooling, ensuring improvement items are accurately estimated, prioritized in collaboration with the COR or Government Product Owner, and integrated into Sprint planning and commitment processes each Sprint. Coordinate with the automation and analytics team to implement automated monitoring, alerting, and reporting capabilities that support ongoing measurement of improvement initiative outcomes. Agile Delivery Integration: Serve as the primary facilitator of Sprint Retrospective ceremonies, ensuring each retrospective produces specific, actionable, and assigned improvement outcomes that are captured in the CSI register and prioritized for inclusion in subsequent Sprints. Collaborate with the Program Manager and Agile delivery leadership to ensure the improvement backlog is integrated with the overall program backlog, and that improvement work items receive appropriate Sprint prioritization alongside operational and project work. Participate in Sprint Planning, backlog refinement, Sprint Review, and daily coordination activities, contributing improvement program perspective to Sprint commitment decisions and workload prioritization. Develop and maintain Sprint-level improvement metrics, including improvement backlog velocity, initiative completion rates, and outcome achievement rates, ensuring data is available for Sprint Review Reports and Monthly Status and Performance Reports. Ensure the program's Agile operating model itself is subject to continual improvement, regularly assessing Sprint ceremony effectiveness, backlog health, Sprint commitment accuracy, and level-of-effort delivery consistency, and proposing adjustments to improve Agile delivery maturity over time. Process Engineering & Standardization: Lead the development, documentation, and standardization of operational processes, procedures, runbooks, and standard operating procedures across functional areas, ensuring processes are clearly defined, consistently followed, regularly reviewed, and updated to reflect operational changes and improvement outcomes. Conduct process mapping and workflow analysis for key operational processes, including incident management, change management, service request fulfillment, knowledge management, shift handoff, and escalation procedures, identifying inefficiencies, redundancies, and automation opportunities. Develop and maintain a process improvement methodology tailored to the program's Agile and ITIL 4 operating model, providing functional teams with a consistent, repeatable framework for identifying, proposing, testing, and validating process changes click apply for full job details
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Southeast U.S. - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Southeast U.S. - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Texas - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Georgia - Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: Ohio- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: New Jersey- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: New Jersey- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Location: New Jersey- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
09/25/2026
Full time
Job DescriptionJob Description Location: New Jersey- Multiple locations This role will require regular presence at client sites in the designated areas This role is NOT eligible for relocation assistance The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Responsibilities: Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation Manage lab computing aspects of installing new, retirement and relocation of equipment Implement Windows based security Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management efforts Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Qualifications: Bachelor of Science in computer science, life science or equivalent industry experience 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred) Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob Description Acceptance Knowledge Expert Full Time, Monday - Thursday Idaho Falls, ID, US MUST BE A UNITED STATES CITIZEN Position Purpose: Data Analytics Specialist for the Acceptable Knowledge Organization. Seeking a motivated and logical data analyst to perform actions and duties associated with Process Knowledge (PK) and Acceptable Knowledge (AK) information within the Contact Handled (CH) Transuranic (TRU) Programs Department. The successful candidate will work with collaborating teams to extract, analyze, and summarize data from multiple production, historic and document databases in support of investigations, issue resolutions, document generation, etc. Essential Duties and Responsibilities include but are not limited to: • Run and create Structured Query Language (SQL) scripts to extract required information • Clean and format data for department use using Microsoft Excel and Microsoft Access • Create clear and concise documentation • Support department requests in a timely manner • Collect, summarize, and document information concerning generating facilities, processes, physical and chemical characteristics, and associated regulatory requirements for transuranic waste • Enter information about historical records into a tracking database • Evaluate container information to qualify containers for specific treatment processes, waste streams, etc. • Interpret requirements (e.g., Waste Isolation Pilot Plant (WIPP) Waste Acceptance Criteria (WAC), WIPP Waste Acceptance Permit (WAP) and regulations (e.g., RCRA. TSCA) regarding CH TRU Program waste management • Initiates Nonconformance Reports as necessary and resolves other AK issues • Support the annual WIPP audit • Interface with other IEC groups (e.g., Document Services, Information Technology) • Interface with external organizations including other DOE entities to facilitate incoming waste shipments • Interaction with the Carlsbad Field Office (CBFO) and Department of Energy (DOE) Idaho (ID) personnel related to CH transuranic (TRU) waste as required • Assist with training and qualification of other AKEs • Complete assignments efficiently and in a timely manner Must be capable of qualifying as a Waste Isolation Pilot Plant (WIPP) AK Expert (AKE). An AKE is primarily responsible for evaluation, summary, and generation of historical information from multiple waste generators and generation processes at the Idaho National Laboratory INL), as well as off-site generators who transferred transuranic waste to the INL. Skills & Qualifications • Experience with data analysis • Knowledge of SQL and use in data access (or equivalent) and analysis • Experience writing database queries using Microsoft SQL Server (T-SQL) or Oracle SQL • Experience using Microsoft Access • Strong knowledge of Microsoft Excel • Strong knowledge of document generation and Microsoft Word. • Proficient in data management including data wrangling and analysis • Excellent verbal and written communications skills • Strong attention to details • Exceptional problem solving skills, strong organizational skills, proven ability to handle multiple priorities/projects, and ability to receive and respond to feedback • Demonstrated ability to work with multiple teams • Must be able to obtain Q Clearance Minimum Qualification Requirements (Education/Experience): • Bachelor's degree in data analytics or • Bachelor's degree in science or mathematics and at least four (4) years of applicable data analytics experience. Safety, Health, Quality and Security Statement: Must be familiar with, and comply with, all relevant health and safety requirements. Must be knowledgeable of emergency action policies and procedures, methods for reporting/resolving unsafe work practices or conditions to available cognizant professionals. Additional SHQ&S Requirements: Knows and complies with environmental, safety, health and pollution prevention regulations, policies, and procedures for this position Ensures own safety and safety of coworkers Reports unsafe work conditions to immediate manager Ensures that the five core functions of the Integrated Safety Management System are understood and applied when performing job duties Ensures that operational excellence is achieved through appropriate implementation of conduct of operations Position Responsibilities: Run and create Structured Query Language (SQL) scripts to extract required information Clean and format data for department use using Microsoft Excel and Microsoft Access Evaluate container information to qualify containers for specific treatment processes, waste streams, etc. Collect, summarize, and document information concerning generating facilities, processes, physical and chemical characteristics, and associated regulatory requirements for transuranic waste Other miscellaneous AK duties such as mentoring, training other AKEs, supporting WIPP audit, writing or collection information for report generation, etc. Our Benefits: MarCom offers Health, Dental, and Vision insurance, Life insurance and Accidental Death & Dismemberment benefits, Employee Assistance Program, Paid Time Off, Holiday pay and a 401(K) with a generous match.
09/25/2026
Full time
Job DescriptionJob Description Acceptance Knowledge Expert Full Time, Monday - Thursday Idaho Falls, ID, US MUST BE A UNITED STATES CITIZEN Position Purpose: Data Analytics Specialist for the Acceptable Knowledge Organization. Seeking a motivated and logical data analyst to perform actions and duties associated with Process Knowledge (PK) and Acceptable Knowledge (AK) information within the Contact Handled (CH) Transuranic (TRU) Programs Department. The successful candidate will work with collaborating teams to extract, analyze, and summarize data from multiple production, historic and document databases in support of investigations, issue resolutions, document generation, etc. Essential Duties and Responsibilities include but are not limited to: • Run and create Structured Query Language (SQL) scripts to extract required information • Clean and format data for department use using Microsoft Excel and Microsoft Access • Create clear and concise documentation • Support department requests in a timely manner • Collect, summarize, and document information concerning generating facilities, processes, physical and chemical characteristics, and associated regulatory requirements for transuranic waste • Enter information about historical records into a tracking database • Evaluate container information to qualify containers for specific treatment processes, waste streams, etc. • Interpret requirements (e.g., Waste Isolation Pilot Plant (WIPP) Waste Acceptance Criteria (WAC), WIPP Waste Acceptance Permit (WAP) and regulations (e.g., RCRA. TSCA) regarding CH TRU Program waste management • Initiates Nonconformance Reports as necessary and resolves other AK issues • Support the annual WIPP audit • Interface with other IEC groups (e.g., Document Services, Information Technology) • Interface with external organizations including other DOE entities to facilitate incoming waste shipments • Interaction with the Carlsbad Field Office (CBFO) and Department of Energy (DOE) Idaho (ID) personnel related to CH transuranic (TRU) waste as required • Assist with training and qualification of other AKEs • Complete assignments efficiently and in a timely manner Must be capable of qualifying as a Waste Isolation Pilot Plant (WIPP) AK Expert (AKE). An AKE is primarily responsible for evaluation, summary, and generation of historical information from multiple waste generators and generation processes at the Idaho National Laboratory INL), as well as off-site generators who transferred transuranic waste to the INL. Skills & Qualifications • Experience with data analysis • Knowledge of SQL and use in data access (or equivalent) and analysis • Experience writing database queries using Microsoft SQL Server (T-SQL) or Oracle SQL • Experience using Microsoft Access • Strong knowledge of Microsoft Excel • Strong knowledge of document generation and Microsoft Word. • Proficient in data management including data wrangling and analysis • Excellent verbal and written communications skills • Strong attention to details • Exceptional problem solving skills, strong organizational skills, proven ability to handle multiple priorities/projects, and ability to receive and respond to feedback • Demonstrated ability to work with multiple teams • Must be able to obtain Q Clearance Minimum Qualification Requirements (Education/Experience): • Bachelor's degree in data analytics or • Bachelor's degree in science or mathematics and at least four (4) years of applicable data analytics experience. Safety, Health, Quality and Security Statement: Must be familiar with, and comply with, all relevant health and safety requirements. Must be knowledgeable of emergency action policies and procedures, methods for reporting/resolving unsafe work practices or conditions to available cognizant professionals. Additional SHQ&S Requirements: Knows and complies with environmental, safety, health and pollution prevention regulations, policies, and procedures for this position Ensures own safety and safety of coworkers Reports unsafe work conditions to immediate manager Ensures that the five core functions of the Integrated Safety Management System are understood and applied when performing job duties Ensures that operational excellence is achieved through appropriate implementation of conduct of operations Position Responsibilities: Run and create Structured Query Language (SQL) scripts to extract required information Clean and format data for department use using Microsoft Excel and Microsoft Access Evaluate container information to qualify containers for specific treatment processes, waste streams, etc. Collect, summarize, and document information concerning generating facilities, processes, physical and chemical characteristics, and associated regulatory requirements for transuranic waste Other miscellaneous AK duties such as mentoring, training other AKEs, supporting WIPP audit, writing or collection information for report generation, etc. Our Benefits: MarCom offers Health, Dental, and Vision insurance, Life insurance and Accidental Death & Dismemberment benefits, Employee Assistance Program, Paid Time Off, Holiday pay and a 401(K) with a generous match.
