IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
IT Support Technician Level I Job Summary Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential. Job Duties Provide first-level technical support to users via phone, email, and in person Troubleshoot and resolve basic hardware, software, and network-related issues Assist with setup and configuration of desktops, laptops, tablets, and peripherals Install and update software applications Maintain accurate records of support requests and resolutions within a ticketing system Support end users with Microsoft Windows, Microsoft 365, email, and business applications Assist with onboarding and offboarding activities including account setup and equipment provisioning Support the IT team with routine maintenance tasks and special projects Escalate complex technical issues to senior IT staff as needed Additional duties as assigned Position is fully onsite and not eligible for hybrid or remote work Education & Experience High school diploma or equivalent required Associate degree in Information Technology, Computer Science, or related field preferred Previous experience in a technical support, desktop support, or help desk environment preferred CompTIA A+ certification is a plus but not required Technical Skills Basic knowledge of Windows operating systems and Microsoft Office products Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus Familiarity with ticketing systems and remote support tools preferred Soft Skills Strong verbal and written communication skills Excellent problem-solving and organizational abilities Strong customer service mindset Willingness to learn new technologies and processes Ability to work independently and collaboratively within a team environment Self-motivated with strong attention to detail and follow-through Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
IT Support Technician Level I Job Summary Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential. Job Duties Provide first-level technical support to users via phone, email, and in person Troubleshoot and resolve basic hardware, software, and network-related issues Assist with setup and configuration of desktops, laptops, tablets, and peripherals Install and update software applications Maintain accurate records of support requests and resolutions within a ticketing system Support end users with Microsoft Windows, Microsoft 365, email, and business applications Assist with onboarding and offboarding activities including account setup and equipment provisioning Support the IT team with routine maintenance tasks and special projects Escalate complex technical issues to senior IT staff as needed Additional duties as assigned Position is fully onsite and not eligible for hybrid or remote work Education & Experience High school diploma or equivalent required Associate degree in Information Technology, Computer Science, or related field preferred Previous experience in a technical support, desktop support, or help desk environment preferred CompTIA A+ certification is a plus but not required Technical Skills Basic knowledge of Windows operating systems and Microsoft Office products Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus Familiarity with ticketing systems and remote support tools preferred Soft Skills Strong verbal and written communication skills Excellent problem-solving and organizational abilities Strong customer service mindset Willingness to learn new technologies and processes Ability to work independently and collaboratively within a team environment Self-motivated with strong attention to detail and follow-through Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
General Dynamics Information Technology
Virginia Beach, Virginia
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Complex Systems, Microsoft Windows Server, Systems Architecture, Systems Development, Technical Knowledge Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: SYSTEMS ENGINEER SENIOR Deliver simple solutions to complex problems as a Systems Engineer Senior at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a Systems Engineer Senior you will help manages design of server and application architectures. Manages the administrative operation and maintenance of server hardware and software. Maintains system security and establishes practices and procedures, monitors usage statistics and logs, monitors and remedies attempts to penetrate or corrupt server files. Develops baseline configurations and directs modification of configuration settings. Develops troubleshooting and incident response procedures. Troubleshoots system related problems. Provides team leadership and guidance to less experienced administrators. Remains current in operating systems/software analysis and technological developments and applications. Recommends future direction or projects to management. Provides expertise and direction in the development or modification of software programs and applications to enhance an operating system. WHAT YOU'LL NEED TO SUCCEED: experience with server virtualization (VMWare and/or Microsoft Hyper-V) Experience with OpentText Livelink product Experience with working and administering Microsoft SharePoint 2010 ITIL v3 Foundation certification preferred Has full technical knowledge of all phases of systems engineering Excellent communication skills; shows tact, effective listening skills and follow through Provides technical guidance and leadership to engineers with less experience Creation of effective user manuals; Detail oriented and organized; able to understand information systems and ensure accuracy of work May review the work of others and be able to detect errors or needed modifications Able to identify and resolve problems or inadequacies of systems engineering Required Experience: 5+ years of related experience Required Technical Skills: Extensive knowledge of Microsoft Active Directory administration and Windows Server platforms (2016/2019/2022) Experience with PowerShell Scripting and systems automation Experience performing troubleshooting for technicians and/or end users utilizing Service Now ticketing system. Strong experience with server virtualization (VMWare and/or Microsoft Hyper-V) Participate in project planning and management, providing technical guidance and expertise as needed. Security Clearance Level: TS / SCI Required Skills and Abilities: Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally. Competent to work at a high technical level on all phases of systems engineering activities. excellent communication and briefing skills; shows tact, effective listening skills and follow through. Experience in creating effective technical documentation. Detail oriented and organized; able to understand information systems and ensure accuracy of work. Preferred Skills: Ability to multi-task as well as be strategic, creative, and innovative in a dynamic, fast-paced matrix team environment. Stay up to date with the latest technologies and trends in MECM and related systems and provide recommendations for future improvements. Location: On Customer Site Citizenship Required: US Citizenship GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA VA Virginia Beach Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
09/25/2026
Full time
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Complex Systems, Microsoft Windows Server, Systems Architecture, Systems Development, Technical Knowledge Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: SYSTEMS ENGINEER SENIOR Deliver simple solutions to complex problems as a Systems Engineer Senior at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a Systems Engineer Senior you will help manages design of server and application architectures. Manages the administrative operation and maintenance of server hardware and software. Maintains system security and establishes practices and procedures, monitors usage statistics and logs, monitors and remedies attempts to penetrate or corrupt server files. Develops baseline configurations and directs modification of configuration settings. Develops troubleshooting and incident response procedures. Troubleshoots system related problems. Provides team leadership and guidance to less experienced administrators. Remains current in operating systems/software analysis and technological developments and applications. Recommends future direction or projects to management. Provides expertise and direction in the development or modification of software programs and applications to enhance an operating system. WHAT YOU'LL NEED TO SUCCEED: experience with server virtualization (VMWare and/or Microsoft Hyper-V) Experience with OpentText Livelink product Experience with working and administering Microsoft SharePoint 2010 ITIL v3 Foundation certification preferred Has full technical knowledge of all phases of systems engineering Excellent communication skills; shows tact, effective listening skills and follow through Provides technical guidance and leadership to engineers with less experience Creation of effective user manuals; Detail oriented and organized; able to understand information systems and ensure accuracy of work May review the work of others and be able to detect errors or needed modifications Able to identify and resolve problems or inadequacies of systems engineering Required Experience: 5+ years of related experience Required Technical Skills: Extensive knowledge of Microsoft Active Directory administration and Windows Server platforms (2016/2019/2022) Experience with PowerShell Scripting and systems automation Experience performing troubleshooting for technicians and/or end users utilizing Service Now ticketing system. Strong experience with server virtualization (VMWare and/or Microsoft Hyper-V) Participate in project planning and management, providing technical guidance and expertise as needed. Security Clearance Level: TS / SCI Required Skills and Abilities: Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally. Competent to work at a high technical level on all phases of systems engineering activities. excellent communication and briefing skills; shows tact, effective listening skills and follow through. Experience in creating effective technical documentation. Detail oriented and organized; able to understand information systems and ensure accuracy of work. Preferred Skills: Ability to multi-task as well as be strategic, creative, and innovative in a dynamic, fast-paced matrix team environment. Stay up to date with the latest technologies and trends in MECM and related systems and provide recommendations for future improvements. Location: On Customer Site Citizenship Required: US Citizenship GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA VA Virginia Beach Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Job Req ID: 29313 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Primarily work in a Datacenter environment at customer site. • Provide on-premise field repair at customer facility • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed • Determines requirements and/or root cause of technical issues by working with customers in person. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Hands-on work on servers and computers/networking equipment. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Ensure escalation situations are managed and corrected quickly and professionally. • Drive customer satisfaction through service excellence. • Work with other engineers, account managers and developers. • Provide and contribute information such as fault triage and training materials. • Attend and complete all required training and certification exams. • Learn to be proficient in service and repair of all systems (current, new, and updates). Qualifications: • High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus • Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products • Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus • Experience in talking with customers and conflict resolution • Touch-type 40+ WPM. • Relevant experience, including military experience or CLEP may be counted towards degree • Background in Linux or networking is a plus • Can travel 15 days per year • Must have authorization to work in the US without sponsorship Physical Requirements: Work is often performed in data center environment, and physical dexterity is necessary to perform job functions Ability to lift 50lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.) Comfortable working in an environment requiring exposure to noise Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required Salary Range $39.00/hr - $43.00/hr The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
09/25/2026
Full time
Job Req ID: 29313 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Primarily work in a Datacenter environment at customer site. • Provide on-premise field repair at customer facility • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed • Determines requirements and/or root cause of technical issues by working with customers in person. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Hands-on work on servers and computers/networking equipment. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Ensure escalation situations are managed and corrected quickly and professionally. • Drive customer satisfaction through service excellence. • Work with other engineers, account managers and developers. • Provide and contribute information such as fault triage and training materials. • Attend and complete all required training and certification exams. • Learn to be proficient in service and repair of all systems (current, new, and updates). Qualifications: • High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus • Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products • Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus • Experience in talking with customers and conflict resolution • Touch-type 40+ WPM. • Relevant experience, including military experience or CLEP may be counted towards degree • Background in Linux or networking is a plus • Can travel 15 days per year • Must have authorization to work in the US without sponsorship Physical Requirements: Work is often performed in data center environment, and physical dexterity is necessary to perform job functions Ability to lift 50lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.) Comfortable working in an environment requiring exposure to noise Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required Salary Range $39.00/hr - $43.00/hr The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 2 MSP Technician independently resolves most ticket types and keeps their queue moving with minimal oversight. You're trusted to manage your own workload, spot patterns across tickets, and keep clients confident even when an issue takes some digging. At Level 2, you're expected to do more than close tickets faster than Level 1-you're building the judgment, technical depth, and communication skills that define a Level 3 Technician, and we actively invest in getting you there. Strong, consistent performance at Level 2 is the clearest path to a Level 3 seat, where you'll take on our hardest escalations and most complex client environments. What You'll Do Technical Execution Independently resolve most ticket types efficiently and with minimal oversight, including issues involving Active Directory, Group Policy, and DNS at an intermediate level. Recognize recurring issues and work to reduce them, not just resolve them one ticket at a time. Prioritize your workload appropriately against overall team demand. Recognize when an issue is infrastructure-related (network, firewall, server) and escalate it to Centralized Services or Level 3 with clear diagnostic detail. Use AI tools actively to speed up troubleshooting, documentation, and client communication. Evaluate basic business impact while troubleshooting, not just technical impact, and escalate at the right time-neither too early nor after a client has already felt the impact. Process, Documentation & Knowledge Document work consistently and clearly, and look for ways to improve existing documentation. Create knowledge base articles for recurring issues so the whole team benefits from what you've learned. Identify process gaps and help close them-your fixes should be repeatable, not one-off. Begin mentoring Level 1 technicians-answering questions, reviewing their ticket notes, and modeling good troubleshooting habits. Communication & Client Experience Communicate proactively with clients, teammates, and leadership, maintaining confidence even during more complex issues. Provide proactive updates to clients throughout troubleshooting, not just at resolution. Document work so thoroughly that another technician can continue it seamlessly. Handle difficult conversations professionally when a client is frustrated or a fix is taking longer than expected. Ownership & Accountability Own your tickets end-to-end and manage your work in the context of what the team needs, not just your own queue. Actively support teammates during high-volume periods. Take feedback and turn it into consistent improvement. Contribute positively to team culture and help set the standard for what good looks like. Mentor junior technicians and invest in their development as a direct expression of your own growth. Who You Are You have meaningful IT support experience-typically 2-5 years-including some time in an MSP or IT services environment, or you've clearly outgrown Level 1 work. You can troubleshoot most day-to-day issues independently and know when to ask for help. You're starting to see patterns across tickets and clients, and you're curious about the "why," not just the fix. You communicate clearly with both clients and teammates and keep people informed. You take documentation seriously and understand that clear notes help everyone, including future you. You enjoy helping newer technicians and don't mind being asked questions. You're organized and can manage a mixed workload without things slipping through the cracks. You're hungry to grow-Level 2 is a stepping stone, and you want to keep building toward Level 3. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Working knowledge of Microsoft 365/O365 administration-Exchange Online, Teams, SharePoint, and basic Intune/Entra ID (Azure AD) tasks. Solid troubleshooting ability across Windows environments, Active Directory basics, and common connectivity issues. Working understanding of LAN/WAN networking concepts sufficient to recognize and describe infrastructure issues for escalation, even if you don't configure the fix yourself. Basic scripting and automation experience using PowerShell and CMD is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage This role is primarily on-site, with regular collaboration alongside Level 1 and Level 3 technicians. Remote work flexibility within Alaska where the role permits. This is NOT a fully remote position. What's In It For You Full-time role. Salary: $60,000-$85,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
09/25/2026
Full time
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 2 MSP Technician independently resolves most ticket types and keeps their queue moving with minimal oversight. You're trusted to manage your own workload, spot patterns across tickets, and keep clients confident even when an issue takes some digging. At Level 2, you're expected to do more than close tickets faster than Level 1-you're building the judgment, technical depth, and communication skills that define a Level 3 Technician, and we actively invest in getting you there. Strong, consistent performance at Level 2 is the clearest path to a Level 3 seat, where you'll take on our hardest escalations and most complex client environments. What You'll Do Technical Execution Independently resolve most ticket types efficiently and with minimal oversight, including issues involving Active Directory, Group Policy, and DNS at an intermediate level. Recognize recurring issues and work to reduce them, not just resolve them one ticket at a time. Prioritize your workload appropriately against overall team demand. Recognize when an issue is infrastructure-related (network, firewall, server) and escalate it to Centralized Services or Level 3 with clear diagnostic detail. Use AI tools actively to speed up troubleshooting, documentation, and client communication. Evaluate basic business impact while troubleshooting, not just technical impact, and escalate at the right time-neither too early nor after a client has already felt the impact. Process, Documentation & Knowledge Document work consistently and clearly, and look for ways to improve existing documentation. Create knowledge base articles for recurring issues so the whole team benefits from what you've learned. Identify process gaps and help close them-your fixes should be repeatable, not one-off. Begin mentoring Level 1 technicians-answering questions, reviewing their ticket notes, and modeling good troubleshooting habits. Communication & Client Experience Communicate proactively with clients, teammates, and leadership, maintaining confidence even during more complex issues. Provide proactive updates to clients throughout troubleshooting, not just at resolution. Document work so thoroughly that another technician can continue it seamlessly. Handle difficult conversations professionally when a client is frustrated or a fix is taking longer than expected. Ownership & Accountability Own your tickets end-to-end and manage your work in the context of what the team needs, not just your own queue. Actively support teammates during high-volume periods. Take feedback and turn it into consistent improvement. Contribute positively to team culture and help set the standard for what good looks like. Mentor junior technicians and invest in their development as a direct expression of your own growth. Who You Are You have meaningful IT support experience-typically 2-5 years-including some time in an MSP or IT services environment, or you've clearly outgrown Level 1 work. You can troubleshoot most day-to-day issues independently and know when to ask for help. You're starting to see patterns across tickets and clients, and you're curious about the "why," not just the fix. You communicate clearly with both clients and teammates and keep people informed. You take documentation seriously and understand that clear notes help everyone, including future you. You enjoy helping newer technicians and don't mind being asked questions. You're organized and can manage a mixed workload without things slipping through the cracks. You're hungry to grow-Level 2 is a stepping stone, and you want to keep building toward Level 3. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Working knowledge of Microsoft 365/O365 administration-Exchange Online, Teams, SharePoint, and basic Intune/Entra ID (Azure AD) tasks. Solid troubleshooting ability across Windows environments, Active Directory basics, and common connectivity issues. Working understanding of LAN/WAN networking concepts sufficient to recognize and describe infrastructure issues for escalation, even if you don't configure the fix yourself. Basic scripting and automation experience using PowerShell and CMD is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage This role is primarily on-site, with regular collaboration alongside Level 1 and Level 3 technicians. Remote work flexibility within Alaska where the role permits. This is NOT a fully remote position. What's In It For You Full-time role. Salary: $60,000-$85,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
09/25/2026
Full time
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Systems Administrator. In this role, you will design, implement, and maintain the server and network infrastructure for our diverse client base. If you're technically sharp, thrive in a fast-paced environment, and enjoy owning complex systems from end to end, we'd like to meet you. To succeed, you should have a strong problem-solving mindset, deep technical expertise across server and network environments, and the ability to communicate clearly with both technical peers and non-technical clients. Ultimately, you will ensure the stability, security, and performance of client infrastructure while delivering exceptional service. Responsibilities: -Administer and maintain Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file/print services across multiple client environments -Deploy, configure, and manage virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Microsoft Azure, Microsoft 365) -Design and implement network infrastructure including switches, routers, firewalls, VPNs, and wireless systems -Manage and monitor client backup and disaster recovery solutions, ensuring RTO/RPO targets are met -Lead server provisioning, migrations, upgrades, and decommissions -Perform proactive monitoring and maintenance of client systems using RMM tools; identify and resolve issues before they impact the client -Create, maintain, and improve technical documentation and processes -Provide escalation support for Level I/II technicians and assist with mentoring on complex infrastructure issues -Audit client environments for security vulnerabilities and compliance gaps; implement remediation plans -Participate in after-hours on-call rotation and respond to critical infrastructure incidents -Collaborate with vCIO and project teams to scope, plan, and execute infrastructure projects -Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services -Handling escalated issues from customers -Analyzing existing operations and scheduling training sessions and meetings to discuss improvements -Motivating staff and creating a space where they can ask questions and voice their concerns Requirements: -4-6 years of experience in a systems administration or infrastructure role, preferably in an MSP environment -Bachelor's Degree or College Diploma in a relevant field preferred -Microsoft certifications (MCSA, AZ-104, MS-102) or equivalent experience required -Hands-on experience with Windows Server (2016/2019/2022), Active Directory, and Microsoft 365 administration -Solid understanding of networking fundamentals: switching, routing, firewalls, VLANs, VPN, TCP/IP, DNS, DHCP, QoS, and VoIP -Experience with virtualization platforms (VMware ESXi, Hyper-V) and cloud platforms (Azure, AWS) -Familiarity with backup technologies (Datto, Veeam, Acronis) and disaster recovery planning -Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders -Ability to manage multiple client environments simultaneously with minimal supervision -Valid driver's license and reliable transportation required for occasional on-site client visits -Ability to participate in after hours on-call rotation Compensation/Benefits: -Ten paid holidays per year -Paid time off -Paid Sick time -401(k) with matching -Health insurance -Dental insurance -Vision insurance -Volunteer time off -Casual work environment -Cell phone reimbursement -Professional development assistance -Referral program
09/25/2026
Full time
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Systems Administrator. In this role, you will design, implement, and maintain the server and network infrastructure for our diverse client base. If you're technically sharp, thrive in a fast-paced environment, and enjoy owning complex systems from end to end, we'd like to meet you. To succeed, you should have a strong problem-solving mindset, deep technical expertise across server and network environments, and the ability to communicate clearly with both technical peers and non-technical clients. Ultimately, you will ensure the stability, security, and performance of client infrastructure while delivering exceptional service. Responsibilities: -Administer and maintain Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file/print services across multiple client environments -Deploy, configure, and manage virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Microsoft Azure, Microsoft 365) -Design and implement network infrastructure including switches, routers, firewalls, VPNs, and wireless systems -Manage and monitor client backup and disaster recovery solutions, ensuring RTO/RPO targets are met -Lead server provisioning, migrations, upgrades, and decommissions -Perform proactive monitoring and maintenance of client systems using RMM tools; identify and resolve issues before they impact the client -Create, maintain, and improve technical documentation and processes -Provide escalation support for Level I/II technicians and assist with mentoring on complex infrastructure issues -Audit client environments for security vulnerabilities and compliance gaps; implement remediation plans -Participate in after-hours on-call rotation and respond to critical infrastructure incidents -Collaborate with vCIO and project teams to scope, plan, and execute infrastructure projects -Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services -Handling escalated issues from customers -Analyzing existing operations and scheduling training sessions and meetings to discuss improvements -Motivating staff and creating a space where they can ask questions and voice their concerns Requirements: -4-6 years of experience in a systems administration or infrastructure role, preferably in an MSP environment -Bachelor's Degree or College Diploma in a relevant field preferred -Microsoft certifications (MCSA, AZ-104, MS-102) or equivalent experience required -Hands-on experience with Windows Server (2016/2019/2022), Active Directory, and Microsoft 365 administration -Solid understanding of networking fundamentals: switching, routing, firewalls, VLANs, VPN, TCP/IP, DNS, DHCP, QoS, and VoIP -Experience with virtualization platforms (VMware ESXi, Hyper-V) and cloud platforms (Azure, AWS) -Familiarity with backup technologies (Datto, Veeam, Acronis) and disaster recovery planning -Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders -Ability to manage multiple client environments simultaneously with minimal supervision -Valid driver's license and reliable transportation required for occasional on-site client visits -Ability to participate in after hours on-call rotation Compensation/Benefits: -Ten paid holidays per year -Paid time off -Paid Sick time -401(k) with matching -Health insurance -Dental insurance -Vision insurance -Volunteer time off -Casual work environment -Cell phone reimbursement -Professional development assistance -Referral program
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 1 Help Desk Technician is the front line of our Help Desk-the first voice and first hands our clients encounter when something isn't working. This role is built for someone early in their IT career who is eager to learn, coachable, and ready to build the fundamentals every great technician is built on. You'll work under the guidance of Level 2 and Level 3 technicians, resolving tickets with defined steps and escalating what's beyond your scope. Every ticket you close well and every issue you learn to solve on your own moves you closer to Level 2. Level 1 is where we invest in people from day one. If you show curiosity, reliability, and a drive to get better, we will actively work with you to grow into Level 2 and beyond. What You'll Do Technical Execution Serve as the first point of contact for incoming Help Desk tickets, phone calls, and client requests. Keep your ticket queue actively triaged and reviewed-aging or idle tickets should be rare. Clarify the issue with the client before beginning troubleshooting, so you're solving the right problem the first time. Triage and resolve common issues-password resets, account lockouts, printer and peripheral problems, basic hardware/software troubleshooting, and routine Microsoft 365 requests-within established SLA targets. Escalate issues you can't resolve to Level 2 or Level 3 technicians promptly, with clear troubleshooting details so the next technician isn't starting from zero. Recognize priority issues quickly and flag them appropriately, so a client is never left waiting without an update while you're stuck. Use AI tools to help you troubleshoot faster, look things up, and write clearer client communication-AI fluency starts on day one at Hansen Gress. Process, Documentation & Knowledge Follow the standard ticket workflow and existing documentation closely, and flag anything that's unclear, outdated, or missing. Use knowledge base resources during troubleshooting. Log ticket notes that tell the full story of the issue and its resolution, clearly enough for another technician to pick up where you left off. Enter complete, accurate time entries as you work. Communication & Client Experience Communicate clearly and courteously with clients, even when they're frustrated. Provide proactive updates while work is in progress-not just when a ticket opens or closes. Explain solutions in clear, client-friendly language, including next steps or prevention guidance when appropriate. Represent Hansen Gress professionally in every interaction, however small. Ownership & Accountability Own your assigned tickets from intake through resolution or handoff-don't let things go quiet. Meet your commitments and timelines consistently. Accept feedback and coaching from Level 2/Level 3 technicians as a normal, expected part of growth. Take team meetings and training seriously and show up prepared. Who You Are You're early in your IT career-0-2 years of experience, relevant certifications (CompTIA A+, Network+, or similar), IT coursework, or comparable hands-on experience/aptitude. You're coachable. You take direction well and actively look for feedback. You're a clear, patient communicator, especially with non-technical people. You're detail-oriented and can follow a process precisely. You're curious-you want to understand why something broke, not just that it's fixed. You're comfortable admitting what you don't know and asking for help. You're reliable and show up ready to work every day. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Basic familiarity with Windows operating systems and Microsoft Office/365 applications. Basic understanding of networking concepts (what a router/switch does, what an IP address is) is a plus but not required. Comfortable learning new software, ticketing systems, and knowledge base tools quickly. No prior scripting experience required-willingness to learn PowerShell/CMD basics is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role is primarily on-site, working closely alongside Level 2 and Level 3 technicians. This is NOT a fully remote position What's In It For You Full-time role. Salary: $50,000-$65,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
09/25/2026
Full time
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The Level 1 Help Desk Technician is the front line of our Help Desk-the first voice and first hands our clients encounter when something isn't working. This role is built for someone early in their IT career who is eager to learn, coachable, and ready to build the fundamentals every great technician is built on. You'll work under the guidance of Level 2 and Level 3 technicians, resolving tickets with defined steps and escalating what's beyond your scope. Every ticket you close well and every issue you learn to solve on your own moves you closer to Level 2. Level 1 is where we invest in people from day one. If you show curiosity, reliability, and a drive to get better, we will actively work with you to grow into Level 2 and beyond. What You'll Do Technical Execution Serve as the first point of contact for incoming Help Desk tickets, phone calls, and client requests. Keep your ticket queue actively triaged and reviewed-aging or idle tickets should be rare. Clarify the issue with the client before beginning troubleshooting, so you're solving the right problem the first time. Triage and resolve common issues-password resets, account lockouts, printer and peripheral problems, basic hardware/software troubleshooting, and routine Microsoft 365 requests-within established SLA targets. Escalate issues you can't resolve to Level 2 or Level 3 technicians promptly, with clear troubleshooting details so the next technician isn't starting from zero. Recognize priority issues quickly and flag them appropriately, so a client is never left waiting without an update while you're stuck. Use AI tools to help you troubleshoot faster, look things up, and write clearer client communication-AI fluency starts on day one at Hansen Gress. Process, Documentation & Knowledge Follow the standard ticket workflow and existing documentation closely, and flag anything that's unclear, outdated, or missing. Use knowledge base resources during troubleshooting. Log ticket notes that tell the full story of the issue and its resolution, clearly enough for another technician to pick up where you left off. Enter complete, accurate time entries as you work. Communication & Client Experience Communicate clearly and courteously with clients, even when they're frustrated. Provide proactive updates while work is in progress-not just when a ticket opens or closes. Explain solutions in clear, client-friendly language, including next steps or prevention guidance when appropriate. Represent Hansen Gress professionally in every interaction, however small. Ownership & Accountability Own your assigned tickets from intake through resolution or handoff-don't let things go quiet. Meet your commitments and timelines consistently. Accept feedback and coaching from Level 2/Level 3 technicians as a normal, expected part of growth. Take team meetings and training seriously and show up prepared. Who You Are You're early in your IT career-0-2 years of experience, relevant certifications (CompTIA A+, Network+, or similar), IT coursework, or comparable hands-on experience/aptitude. You're coachable. You take direction well and actively look for feedback. You're a clear, patient communicator, especially with non-technical people. You're detail-oriented and can follow a process precisely. You're curious-you want to understand why something broke, not just that it's fixed. You're comfortable admitting what you don't know and asking for help. You're reliable and show up ready to work every day. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Basic familiarity with Windows operating systems and Microsoft Office/365 applications. Basic understanding of networking concepts (what a router/switch does, what an IP address is) is a plus but not required. Comfortable learning new software, ticketing systems, and knowledge base tools quickly. No prior scripting experience required-willingness to learn PowerShell/CMD basics is a plus. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role is primarily on-site, working closely alongside Level 2 and Level 3 technicians. This is NOT a fully remote position What's In It For You Full-time role. Salary: $50,000-$65,000 a year, depending on experience and certifications. Health insurance (with vision coverage). Retirement plans. Mobile device plan reimbursement. A structured path to Level 2 and beyond, with hands-on mentorship from day one. Work in Alaska, where meaningful work meets stunning nature-with mountains, trails, and ocean right outside your door. Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions SOFTWARE ENGINEER II - MES Based at Rocket Lab's Engine Development Center in Long Beach, CA the Software Engineer II - MES will collaborate with teams across Engineering, Manufacturing, Technicians, and Operations to develop full-stack software solutions that are used to improve the efficiency of critical Rocket Lab operations. This role focuses on the in-house Manufacturing Execution System (MES) platform, as well as tools that integrate with the Enterprise Resource Planning (ERP) system and related products. WHAT YOU'LL GET TO DO: Work on applications that utilize relational databases and REST APIs within service-oriented architecture, ensuring seamless upstream and downstream interactions Design and develop database schemas, back-end and front-end web applications, user interfaces, and machine-to-machine services Write software and unit tests, maintain documentation, and review and approve source code merge requests Apply engineering concepts and theories to solve challenges, execute provided solutions, and navigate daily tasks within your technical system Create, review, and approve technical documents relevant to your expertise, while supporting peers and cross-functional teams Independently plan and execute tasks, ensuring priorities are understood Collaborate with other teams and support tasks or projects as needed, ensuring alignment with leadership and team goals Lead demonstrations of software products, deliver training, and deploy and support operational software systems YOU'LL BRING THESE QUALIFICATIONS: A degree or diploma in Software Engineering, Computer Science, Electrical Engineering, or other technical discipline 2+ years of professional software development experience Proficiency in statically typed programming languages (e.g., C#) Experience with modern TypeScript frameworks (e.g., Angular) Strong knowledge of relational databases and REST APIs US citizenship is required due to program requirements THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with manufacturing and aerospace industries Familiarity with AWS and other cloud providers Experience with Docker and Kubernetes Knowledge of Elasticsearch This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas. Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package , giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $112,475-$158,425 USD Base Salary $102,400-$140,800 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
09/25/2026
Full time
ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions SOFTWARE ENGINEER II - MES Based at Rocket Lab's Engine Development Center in Long Beach, CA the Software Engineer II - MES will collaborate with teams across Engineering, Manufacturing, Technicians, and Operations to develop full-stack software solutions that are used to improve the efficiency of critical Rocket Lab operations. This role focuses on the in-house Manufacturing Execution System (MES) platform, as well as tools that integrate with the Enterprise Resource Planning (ERP) system and related products. WHAT YOU'LL GET TO DO: Work on applications that utilize relational databases and REST APIs within service-oriented architecture, ensuring seamless upstream and downstream interactions Design and develop database schemas, back-end and front-end web applications, user interfaces, and machine-to-machine services Write software and unit tests, maintain documentation, and review and approve source code merge requests Apply engineering concepts and theories to solve challenges, execute provided solutions, and navigate daily tasks within your technical system Create, review, and approve technical documents relevant to your expertise, while supporting peers and cross-functional teams Independently plan and execute tasks, ensuring priorities are understood Collaborate with other teams and support tasks or projects as needed, ensuring alignment with leadership and team goals Lead demonstrations of software products, deliver training, and deploy and support operational software systems YOU'LL BRING THESE QUALIFICATIONS: A degree or diploma in Software Engineering, Computer Science, Electrical Engineering, or other technical discipline 2+ years of professional software development experience Proficiency in statically typed programming languages (e.g., C#) Experience with modern TypeScript frameworks (e.g., Angular) Strong knowledge of relational databases and REST APIs US citizenship is required due to program requirements THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with manufacturing and aerospace industries Familiarity with AWS and other cloud providers Experience with Docker and Kubernetes Knowledge of Elasticsearch This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas. Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package , giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $112,475-$158,425 USD Base Salary $102,400-$140,800 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/25/2026
Full time
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! As a member of the Blue Origin family of companies, Honeybee Robotics has been at the forefront of robotics for over 40 years. Our Colorado location specializes in creating advanced motion control solutions for NASA, defense, and commercial programs. Our work has played a critical role in thousands of projects, spanning from conceptual design studies to flight missions, including NASA's Artemis I Mission and the Roman Space Telescope. We are seeking technically brilliant individuals who are passionate about their work, thrive in collaborative environments, and have a laser focus on the details that drive excellence. Blue Origin is redefining global connectivity with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation of thousands of optically interconnected satellites across low Earth orbit (LEO) and medium Earth orbit (MEO) relies on novel Guidance, Navigation, and Control (GNC) technology and precision pointing and deployment mechanisms to keep every satellite correctly positioned, stable, and communicating. Join us and put your hands on the mechanisms and motion control hardware that will help build the backbone of next-generation, enterprise-grade space communications. This role is part of the Motion Control Business Unit, Honeybee Robotics, which designs, manufactures, and tests high-performance, reliable motion control components and integrated solutions that power the most demanding aerospace and space exploration missions. From actuators and gearboxes to motors and precision motion control systems, our products operate in the harshest environments, enabling critical missions from Earth to deep space. Our Test Department plays a critical role in ensuring every component and system meets the rigorous standards required for mission success. As part of a hardworking team of specialists, technicians, and engineers in our Test Department, you will apply standard engineering knowledge and methods to design, plan, model, execute, and interpret tests for aerospace systems and components. With a focus on precision mechanisms supporting novel Guidance, Navigation, and Control (GNC) technology, you will develop test strategies for mechanisms and implement comprehensive test campaigns, along with the associated Electrical Ground Support Equipment (EGSE) and test software needed to electrically stimulate, power, command, and measure these mechanisms. This role is a combination of test and operations development, planning and documentation, hands-on running tests, and troubleshooting/data analysis. Special Mentions Relocation provided Travel expected up to 10% of the time Responsibilities Design, develop, and validate Electrical Ground Support Equipment (EGSE) to electrically interface with, power, command, stimulate, and measure mechanisms under test Develop test software and automated test sequences (e.g., Python, LabVIEW) to command EGSE, orchestrate test execution, and collect, analyze, and report measurement data with real-time monitoring Design, set up, and operate test fixtures, ground support equipment (GSE), and data acquisition systems to support electromechanical system testing Collaborate closely with design, systems, and quality engineers to ensure test requirements are properly derived, allocated, and verified Support test readiness reviews (TRRs), test anomaly investigations, and failure review boards (FRBs) Perform other duties as assigned, including tasks or projects outside the primary scope of this role as needed to support evolving program, test, and business priorities Minimum Qualifications Bachelor's degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or a closely related technical discipline Minimum of 5 years of hands-on experience developing Electrical Ground Support Equipment (EGSE), automated test equipment (ATE), and/or test software in support of hardware testing (Preferred aerospace or electromechanical systems experience) Ability to read, interpret, and develop electrical schematics, wiring diagrams, and interface control documents to support EGSE stand-up and troubleshooting Experience with one programming language (e.g., Python, LabVIEW, C#) developing analysis scripts, test software, or automated test sequences Experience with data acquisition systems and instrumentation (e.g., load cells, torque sensors, encoders, thermocouples, accelerometers) Demonstrated ability to analyze and interpret test data, identify anomalies, and drive resolution through structured problem-solving methods Strong written and verbal communication skills, with the ability to clearly document and present technical findings Ability to work collaboratively in a cross-functional team environment Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Preferred Qualifications Master's degree in Electrical Engineering, Controls Engineering, Mechatronics, Mechanical Engineering, or a related field Experience developing test software in compliance with NASA NPR 7150.2D (NASA Software Engineering Requirements) or equivalent software assurance standards Familiarity with motion control and power transfer systems, including brushless DC motors, slip rings, flex harnesses, and motor drive electronics Labview developer experience Proficiency with data analysis tools such as MATLAB, Python, or equivalent scripting environments Experience with test automation and scripting for automated test execution and data collection Experience with version control systems (e.g., Git) and software development best practices for test software development Familiarity with environmental test standards such as MIL-STD-810, GEVS (GSFC-STD-7000), or equivalent aerospace qualification standards Knowledge of AS9100 or ISO 9001 quality management systems and associated documentation practices Familiarity with model-based systems engineering (MBSE) tools or requirements management platforms (e.g., DOORS, Jama) Experience supporting test campaigns at external test facilities or customer sites Prior experience in a space hardware development environment with exposure to full product lifecycle testing (development, qualification, and acceptance) Base Pay Range for: CO applicants is $110,938.00 - $155,312.85 Other site ranges may differ Culture Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check Required for all positions: Blue's Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical Benefits Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. Stock Options for all regular employees (working at least 20 hours/week) Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion . click apply for full job details
09/25/2026
Full time
Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! As a member of the Blue Origin family of companies, Honeybee Robotics has been at the forefront of robotics for over 40 years. Our Colorado location specializes in creating advanced motion control solutions for NASA, defense, and commercial programs. Our work has played a critical role in thousands of projects, spanning from conceptual design studies to flight missions, including NASA's Artemis I Mission and the Roman Space Telescope. We are seeking technically brilliant individuals who are passionate about their work, thrive in collaborative environments, and have a laser focus on the details that drive excellence. Blue Origin is redefining global connectivity with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation of thousands of optically interconnected satellites across low Earth orbit (LEO) and medium Earth orbit (MEO) relies on novel Guidance, Navigation, and Control (GNC) technology and precision pointing and deployment mechanisms to keep every satellite correctly positioned, stable, and communicating. Join us and put your hands on the mechanisms and motion control hardware that will help build the backbone of next-generation, enterprise-grade space communications. This role is part of the Motion Control Business Unit, Honeybee Robotics, which designs, manufactures, and tests high-performance, reliable motion control components and integrated solutions that power the most demanding aerospace and space exploration missions. From actuators and gearboxes to motors and precision motion control systems, our products operate in the harshest environments, enabling critical missions from Earth to deep space. Our Test Department plays a critical role in ensuring every component and system meets the rigorous standards required for mission success. As part of a hardworking team of specialists, technicians, and engineers in our Test Department, you will apply standard engineering knowledge and methods to design, plan, model, execute, and interpret tests for aerospace systems and components. With a focus on precision mechanisms supporting novel Guidance, Navigation, and Control (GNC) technology, you will develop test strategies for mechanisms and implement comprehensive test campaigns, along with the associated Electrical Ground Support Equipment (EGSE) and test software needed to electrically stimulate, power, command, and measure these mechanisms. This role is a combination of test and operations development, planning and documentation, hands-on running tests, and troubleshooting/data analysis. Special Mentions Relocation provided Travel expected up to 10% of the time Responsibilities Design, develop, and validate Electrical Ground Support Equipment (EGSE) to electrically interface with, power, command, stimulate, and measure mechanisms under test Develop test software and automated test sequences (e.g., Python, LabVIEW) to command EGSE, orchestrate test execution, and collect, analyze, and report measurement data with real-time monitoring Design, set up, and operate test fixtures, ground support equipment (GSE), and data acquisition systems to support electromechanical system testing Collaborate closely with design, systems, and quality engineers to ensure test requirements are properly derived, allocated, and verified Support test readiness reviews (TRRs), test anomaly investigations, and failure review boards (FRBs) Perform other duties as assigned, including tasks or projects outside the primary scope of this role as needed to support evolving program, test, and business priorities Minimum Qualifications Bachelor's degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or a closely related technical discipline Minimum of 5 years of hands-on experience developing Electrical Ground Support Equipment (EGSE), automated test equipment (ATE), and/or test software in support of hardware testing (Preferred aerospace or electromechanical systems experience) Ability to read, interpret, and develop electrical schematics, wiring diagrams, and interface control documents to support EGSE stand-up and troubleshooting Experience with one programming language (e.g., Python, LabVIEW, C#) developing analysis scripts, test software, or automated test sequences Experience with data acquisition systems and instrumentation (e.g., load cells, torque sensors, encoders, thermocouples, accelerometers) Demonstrated ability to analyze and interpret test data, identify anomalies, and drive resolution through structured problem-solving methods Strong written and verbal communication skills, with the ability to clearly document and present technical findings Ability to work collaboratively in a cross-functional team environment Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Preferred Qualifications Master's degree in Electrical Engineering, Controls Engineering, Mechatronics, Mechanical Engineering, or a related field Experience developing test software in compliance with NASA NPR 7150.2D (NASA Software Engineering Requirements) or equivalent software assurance standards Familiarity with motion control and power transfer systems, including brushless DC motors, slip rings, flex harnesses, and motor drive electronics Labview developer experience Proficiency with data analysis tools such as MATLAB, Python, or equivalent scripting environments Experience with test automation and scripting for automated test execution and data collection Experience with version control systems (e.g., Git) and software development best practices for test software development Familiarity with environmental test standards such as MIL-STD-810, GEVS (GSFC-STD-7000), or equivalent aerospace qualification standards Knowledge of AS9100 or ISO 9001 quality management systems and associated documentation practices Familiarity with model-based systems engineering (MBSE) tools or requirements management platforms (e.g., DOORS, Jama) Experience supporting test campaigns at external test facilities or customer sites Prior experience in a space hardware development environment with exposure to full product lifecycle testing (development, qualification, and acceptance) Base Pay Range for: CO applicants is $110,938.00 - $155,312.85 Other site ranges may differ Culture Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check Required for all positions: Blue's Standard Background Check Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical Benefits Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. Stock Options for all regular employees (working at least 20 hours/week) Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion . click apply for full job details
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves rotational shifts to support 24/7/365 operations. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $26.45-$36.06 USD
09/25/2026
Full time
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves rotational shifts to support 24/7/365 operations. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. KEY RESPONSIBILITIES: Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards. Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling. Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability. Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades. Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures. Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary. Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards. Support the implementation of new hardware installations and the physical setup of network and server infrastructure. Participate in emergency response teams to address urgent hardware issues ESSENTIAL CRITERIA: Technical diploma or certification in electronics, computer hardware, or a related field. Proven track record of repairing and maintaining IT and network hardware in a data center environment. Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred. Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively. Excellent problem-solving skills and the capacity to perform well in a fast-paced environment. Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. PHYSICAL REQUIREMENTS: Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds. Dexterity to manage small and complex components during hardware maintenance. Frequent standing, bending, and moving within confined spaces in the data center. Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $26.45-$36.06 USD
Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/25/2026
Full time
Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis Engineer to perform engineering investigations of significant customer field and line escalations related to hardware issues and collaborate with numerous internal engineering disciplines to resolve hardware issues. Once a part of the team, you will be responsible for a wide variety of tasks within the Supporting Quality Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Supporting Quality Department as needed. Responsibilities Interface with customers and internal cross-functional teams to root cause hardware issues to the component level Perform engineering investigations of significant customer field and line escalations related to hardware issues Monitor test failure trends in NPI and provide corrective actions to improve production test yields Design and develop debug tools to improve debug process and efficiency Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting Support internal communications of techniques and processes for WW RMA & Service Centers Drive "best practices" across WW Operational, RMA & Service Sites Program manage CSP/Enterprise account Reliability requirements Facilitate Reliability strategy discussions Other duties as assigned Qualifications Bachelor's or Master's degree in electrical or computer engineering required Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required Experience in hardware/firmware/software development and test methodologies preferred Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred Reasons you should work for us: Comprehensive benefits package including medical, dental, and vision insurance coverage. Basic life insurance and short-term disability coverage provided by employer. Supplemental life insurance and long-term disability coverage options available. 401K with employer contribution. Personal, Vacation, and Holiday paid time off for all full-time employees. Onsite Aurora Health & Wellness Center available for all employees. Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
09/25/2026
Full time
Job Description Job Description Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis Engineer to perform engineering investigations of significant customer field and line escalations related to hardware issues and collaborate with numerous internal engineering disciplines to resolve hardware issues. Once a part of the team, you will be responsible for a wide variety of tasks within the Supporting Quality Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing. The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Supporting Quality Department as needed. Responsibilities Interface with customers and internal cross-functional teams to root cause hardware issues to the component level Perform engineering investigations of significant customer field and line escalations related to hardware issues Monitor test failure trends in NPI and provide corrective actions to improve production test yields Design and develop debug tools to improve debug process and efficiency Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting Support internal communications of techniques and processes for WW RMA & Service Centers Drive "best practices" across WW Operational, RMA & Service Sites Program manage CSP/Enterprise account Reliability requirements Facilitate Reliability strategy discussions Other duties as assigned Qualifications Bachelor's or Master's degree in electrical or computer engineering required Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required Experience in hardware/firmware/software development and test methodologies preferred Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred Reasons you should work for us: Comprehensive benefits package including medical, dental, and vision insurance coverage. Basic life insurance and short-term disability coverage provided by employer. Supplemental life insurance and long-term disability coverage options available. 401K with employer contribution. Personal, Vacation, and Holiday paid time off for all full-time employees. Onsite Aurora Health & Wellness Center available for all employees. Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
Job Description Job Description Key Responsibilities Lay out and assemble composite, laminate, and metal parts Follow specifications to determine bonding requirements including temperature and pressure Cut materials to size and prepare for fabrication Operate autoclave, hydraulic presses, and ovens to complete bonding cycles Sand and finish parts and assemblies Apply sealing resins to exposed edges Perform rework or repair and verify quality per controlled procedures Utilize lay-up tools (optical and hard tools) in fabrication Use shop mathematics and precision instruments to complete assignments Perform routine maintenance on machines and equipment Move products within the manufacturing area and complete transactions Support continuous flow by training and assisting employees at all levels Ensure compliance with engineering specifications, quality standards, and safety regulations Required Qualifications 2+ years of experience High School Diploma/GED or WorkKeys Assessment completion Vocational training in composite lay-ups and fabrication WorkKeys Assessment English Skills Autoclave Operation Hydraulic Press Operation Industrial Oven Operation Composite Bonding Sanding and Finishing Rework and Repair Lay-up Tooling Basic Tool Usage SAP Microsoft Excel Machine and Equipment Maintenance Composite Lay-up and Fabrication Aviation Production Experience FOD Prevention OSHA Safety Compliance Precision Measurement Knowledge Transfer Written and Verbal Communication Schedule Start date: 2026-09-11 Next Steps Shortlisted candidates will receive an email from with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at . Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
09/25/2026
Full time
Job Description Job Description Key Responsibilities Lay out and assemble composite, laminate, and metal parts Follow specifications to determine bonding requirements including temperature and pressure Cut materials to size and prepare for fabrication Operate autoclave, hydraulic presses, and ovens to complete bonding cycles Sand and finish parts and assemblies Apply sealing resins to exposed edges Perform rework or repair and verify quality per controlled procedures Utilize lay-up tools (optical and hard tools) in fabrication Use shop mathematics and precision instruments to complete assignments Perform routine maintenance on machines and equipment Move products within the manufacturing area and complete transactions Support continuous flow by training and assisting employees at all levels Ensure compliance with engineering specifications, quality standards, and safety regulations Required Qualifications 2+ years of experience High School Diploma/GED or WorkKeys Assessment completion Vocational training in composite lay-ups and fabrication WorkKeys Assessment English Skills Autoclave Operation Hydraulic Press Operation Industrial Oven Operation Composite Bonding Sanding and Finishing Rework and Repair Lay-up Tooling Basic Tool Usage SAP Microsoft Excel Machine and Equipment Maintenance Composite Lay-up and Fabrication Aviation Production Experience FOD Prevention OSHA Safety Compliance Precision Measurement Knowledge Transfer Written and Verbal Communication Schedule Start date: 2026-09-11 Next Steps Shortlisted candidates will receive an email from with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at . Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Requisition ID: req436 Location: Phoenix, AZ, United States Join Our Team! We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability. The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion. The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard. Key Responsibilities Team Supervision & Shift Management Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays. Create and maintain shift schedules ensuring continuous coverage with no single points of failure. Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention. Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards. Serve as the primary escalation contact for operators during complex or high-impact operational events. Real-Time Operations Monitoring Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets. Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets. Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions. Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions . SCADA Alarm Management Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio. Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures. Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations. Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams. Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness. Coordination with Field Operations Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities. Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work. Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors. Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions. Outage Coordination & Scheduling Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI). Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities. Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows. Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction . SAP Work Order Administration Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers. Review and approve Work Orders for accuracy, completeness, and appropriate priority classification. Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules. Reporting & Documentation Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift. Prepare and deliver daily, weekly, and monthly operational performance reports to leadership. Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration. Support post-event investigations and document lessons learned to prevent recurrence. ROC Stand-Up & New Facility Commissioning Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027. Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration. Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live. Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio. Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning. Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations. Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period. Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches. Qualifications Required Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience. Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations. Minimum 5 years in a managerial role within a 24/7 operational environment. Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment. Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management. Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI. Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices. Excellent leadership, communication, and team development skills. Preferred Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI). Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems. Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation. Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar). Professional certification: NERC System Operator Certification, PE license, or equivalent market certification. Bilingual (English/French , English/Spanish ). Core Competencies Operational Leadership Technical Acumen Team coaching & performance management Decision-making under pressure Effective escalation & communication Process discipline & SOP adherence SCADA alarm management & triage Multi-market regulatory knowledge SAP PM Work Order proficiency Wind, PV & BESS systems knowledge Working Conditions Primary work location: Tempe, Arizona ROC facility (on-site required ). 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts. Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required . . click apply for full job details
09/25/2026
Full time
Requisition ID: req436 Location: Phoenix, AZ, United States Join Our Team! We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability. The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion. The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard. Key Responsibilities Team Supervision & Shift Management Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays. Create and maintain shift schedules ensuring continuous coverage with no single points of failure. Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention. Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards. Serve as the primary escalation contact for operators during complex or high-impact operational events. Real-Time Operations Monitoring Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets. Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets. Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions. Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions . SCADA Alarm Management Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio. Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures. Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations. Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams. Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness. Coordination with Field Operations Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities. Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work. Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors. Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions. Outage Coordination & Scheduling Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI). Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities. Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows. Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction . SAP Work Order Administration Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers. Review and approve Work Orders for accuracy, completeness, and appropriate priority classification. Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules. Reporting & Documentation Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift. Prepare and deliver daily, weekly, and monthly operational performance reports to leadership. Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration. Support post-event investigations and document lessons learned to prevent recurrence. ROC Stand-Up & New Facility Commissioning Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027. Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration. Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live. Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio. Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning. Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations. Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period. Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches. Qualifications Required Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience. Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations. Minimum 5 years in a managerial role within a 24/7 operational environment. Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment. Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management. Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI. Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices. Excellent leadership, communication, and team development skills. Preferred Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI). Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems. Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation. Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar). Professional certification: NERC System Operator Certification, PE license, or equivalent market certification. Bilingual (English/French , English/Spanish ). Core Competencies Operational Leadership Technical Acumen Team coaching & performance management Decision-making under pressure Effective escalation & communication Process discipline & SOP adherence SCADA alarm management & triage Multi-market regulatory knowledge SAP PM Work Order proficiency Wind, PV & BESS systems knowledge Working Conditions Primary work location: Tempe, Arizona ROC facility (on-site required ). 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts. Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required . . click apply for full job details
This job is with Jabil, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Location: On-site at our Florence, KY facility. How Will You Make an Impact? Jabil is seeking a Test Engineer IV (Lead Test Engineer) to join our Advanced Compute team in Northern Kentucky. In this role, you will support the development, integration, testing, and continuous improvement of advanced AI/ML, GPGPU, server, networking, and storage platforms within a high-volume manufacturing environment. You will play a critical role in improving product quality, system performance, and manufacturing efficiency through failure analysis, automation, and test engineering leadership. This position is highly impactful to both customer satisfaction and operational excellence, supporting cutting-edge compute hardware and infrastructure technologies used in enterprise and AI-driven environments. The ideal candidate will bring strong Linux expertise, server/network troubleshooting experience, scripting knowledge, and a deep understanding of compute hardware systems and manufacturing concepts. What Will You Do? Design, develop, and maintain test procedures, tester hardware, and software for advanced compute and server platforms. Perform detailed failure analysis and root cause investigations on hardware and software-related issues. Troubleshoot complex server, networking, and storage systems in a manufacturing environment. Develop and maintain Bash and Python scripts to automate testing and data collection processes. Analyze system and manufacturing data using Excel and Power BI to drive continuous improvement initiatives. Support AI/ML, GPGPU, and hardware accelerator-based server and storage platforms during integration and production. Configure, troubleshoot, and support networking systems including switches, routers, IP configurations, LAN/WAN environments, and Layer 3 networking. Support optical networking technologies including transceivers, fiber optics, and fiber optic hardware types. Utilize Linux command line tools and train team members on Linux fundamentals and scripting basics. Collaborate with engineering, manufacturing, and customer teams to resolve technical challenges and improve product quality. Lead and mentor test engineers, technicians, and support staff while promoting technical excellence and accountability. Support New Product Introduction (NPI) activities and ensure readiness for manufacturing and test operations. Apply LEAN manufacturing concepts and quality methodologies including Yield, GRR, DPPM, and statistical analysis techniques. Interpret test logs, JSON files, and software outputs to identify trends and improve system performance. Present technical findings, test data, and improvement recommendations in meetings with internal teams and customers. Drive continuous improvement through process optimization, automation, and cost reduction initiatives. Maintain compliance with all company safety, security, and quality policies. Perform other duties as assigned. Minimum Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, or related engineering discipline preferred. Experience: 8+ years of experience in hardware testing, failure analysis, or test engineering within a manufacturing or mass production environment. Experience troubleshooting server computers, networking systems, and compute hardware platforms. Experience with Linux environments, Bash scripting, Python scripting, and test automation. Experience with manufacturing concepts, LEAN methodologies, and quality metrics. Experience presenting technical data and leading technical discussions in English. Technical Skills: Advanced Linux command-line expertise. Familiarity with Bash scripting, Python, JSON files, and software development concepts. Strong understanding of computer architecture and compute server functionality. Knowledge of networking systems including switches, routers, optical fibers, transceivers, IP configurations, and Layer 3 networking. Strong analytical, troubleshooting, and statistical data analysis skills. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in an office setting, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. Required PPE for the manufacturing area includes composite toed shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modernized, climate-controlled, and well-lit. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (), the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
09/25/2026
Full time
This job is with Jabil, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Location: On-site at our Florence, KY facility. How Will You Make an Impact? Jabil is seeking a Test Engineer IV (Lead Test Engineer) to join our Advanced Compute team in Northern Kentucky. In this role, you will support the development, integration, testing, and continuous improvement of advanced AI/ML, GPGPU, server, networking, and storage platforms within a high-volume manufacturing environment. You will play a critical role in improving product quality, system performance, and manufacturing efficiency through failure analysis, automation, and test engineering leadership. This position is highly impactful to both customer satisfaction and operational excellence, supporting cutting-edge compute hardware and infrastructure technologies used in enterprise and AI-driven environments. The ideal candidate will bring strong Linux expertise, server/network troubleshooting experience, scripting knowledge, and a deep understanding of compute hardware systems and manufacturing concepts. What Will You Do? Design, develop, and maintain test procedures, tester hardware, and software for advanced compute and server platforms. Perform detailed failure analysis and root cause investigations on hardware and software-related issues. Troubleshoot complex server, networking, and storage systems in a manufacturing environment. Develop and maintain Bash and Python scripts to automate testing and data collection processes. Analyze system and manufacturing data using Excel and Power BI to drive continuous improvement initiatives. Support AI/ML, GPGPU, and hardware accelerator-based server and storage platforms during integration and production. Configure, troubleshoot, and support networking systems including switches, routers, IP configurations, LAN/WAN environments, and Layer 3 networking. Support optical networking technologies including transceivers, fiber optics, and fiber optic hardware types. Utilize Linux command line tools and train team members on Linux fundamentals and scripting basics. Collaborate with engineering, manufacturing, and customer teams to resolve technical challenges and improve product quality. Lead and mentor test engineers, technicians, and support staff while promoting technical excellence and accountability. Support New Product Introduction (NPI) activities and ensure readiness for manufacturing and test operations. Apply LEAN manufacturing concepts and quality methodologies including Yield, GRR, DPPM, and statistical analysis techniques. Interpret test logs, JSON files, and software outputs to identify trends and improve system performance. Present technical findings, test data, and improvement recommendations in meetings with internal teams and customers. Drive continuous improvement through process optimization, automation, and cost reduction initiatives. Maintain compliance with all company safety, security, and quality policies. Perform other duties as assigned. Minimum Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, or related engineering discipline preferred. Experience: 8+ years of experience in hardware testing, failure analysis, or test engineering within a manufacturing or mass production environment. Experience troubleshooting server computers, networking systems, and compute hardware platforms. Experience with Linux environments, Bash scripting, Python scripting, and test automation. Experience with manufacturing concepts, LEAN methodologies, and quality metrics. Experience presenting technical data and leading technical discussions in English. Technical Skills: Advanced Linux command-line expertise. Familiarity with Bash scripting, Python, JSON files, and software development concepts. Strong understanding of computer architecture and compute server functionality. Knowledge of networking systems including switches, routers, optical fibers, transceivers, IP configurations, and Layer 3 networking. Strong analytical, troubleshooting, and statistical data analysis skills. Proficiency in Microsoft Excel and Power BI for data analysis and reporting. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in an office setting, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. Required PPE for the manufacturing area includes composite toed shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modernized, climate-controlled, and well-lit. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (), the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
Network Services Technician Position Number: B258PD Starting Wage/Salary: $70,000 - $80,000 plus exceptional benefits Close Date: Open Until Filled: Yes Open Until Filled Notes: Priority Application Deadline 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees. Primary Purpose: Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology. Essential Duties and Responsibilities: Assist with network maintenance and overall network stability by: Performing daily operations and monitoring a wired and wireless network. Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades. Identifying trends, recommending and implementing corrective measures, and documenting action taken. Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems. Assisting with analysis and monitoring of network activities to ensure optimal network operation. Helping install and improve network infrastructure to include fiber, cabling, and equipment. Maintaining network documentation and wiring documentation pertaining to the network systems. Helping maintain an inventory of network equipment and parts. Assisting in the maintenance of phone and voice mail systems. Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering. Network Infrastructure Support COCC learning environment by: Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses. Identifying, suggesting, and implementing improvements to systems and network environment. Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC Provide technical assistance for existing and new building facilities in the support of future technologies. Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities. Performing network maintenance during designated maintenance windows. Network Projects As part of the networking team, evaluate and implement projects aimed at sustaining the following: Crestron programming and connectivity Wireless and Wired Network Configuration, Troubleshooting, and Support. Utilizing Network Monitoring tools Firewall Monitoring Network Documentation Power / UPS Management Phone and Voice Mail Support Open Community Wireless Network Support Residence Hall Network Troubleshooting and Support Outlying Campus Support. Network Support of Outside Services AV Switch and Equipment Programming and Configuration. Network Cabling Installation, Troubleshooting, and Documentation. Knowledge, Skills, and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. A strong understanding of Network Topology and client connections to the network is required. This individual blends strong interpersonal skills with excellent technical ability. Ability to perform classroom AV installs and programming. Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc. Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief. Ability to review and evaluate the College networks and make recommendations. Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems. Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc. Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools. Ability to work with Network and Communication Service providers and ITS technical support staff. Knowledge monitoring and maintaining routers, switches, and other networking devices. Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC . Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. Minimum Requirements: Education Associate's degree in a technology-related field or equivalent experience. Experience Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure. One year of experience working in an enterprise and/or production technology environment, providing complex end-user support. Other Valid Oregon Driver's license, and the ability to meet the College requirements to drive campus vehicles; or the ability to obtain within 30-days of employment. Preferred Qualifications: Education Bachelor's degree in a technology-related field or equivalent. Experience Greater than three years of experience with networking infrastructure activities. Experience with wiring network infrastructure including types of wiring categories. To apply, visit The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at or the Vice President for Student Affairs at . This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-65b0f4457be0a994b8d648b26
09/25/2026
Full time
Network Services Technician Position Number: B258PD Starting Wage/Salary: $70,000 - $80,000 plus exceptional benefits Close Date: Open Until Filled: Yes Open Until Filled Notes: Priority Application Deadline 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees. Primary Purpose: Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology. Essential Duties and Responsibilities: Assist with network maintenance and overall network stability by: Performing daily operations and monitoring a wired and wireless network. Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades. Identifying trends, recommending and implementing corrective measures, and documenting action taken. Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems. Assisting with analysis and monitoring of network activities to ensure optimal network operation. Helping install and improve network infrastructure to include fiber, cabling, and equipment. Maintaining network documentation and wiring documentation pertaining to the network systems. Helping maintain an inventory of network equipment and parts. Assisting in the maintenance of phone and voice mail systems. Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering. Network Infrastructure Support COCC learning environment by: Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses. Identifying, suggesting, and implementing improvements to systems and network environment. Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC Provide technical assistance for existing and new building facilities in the support of future technologies. Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities. Performing network maintenance during designated maintenance windows. Network Projects As part of the networking team, evaluate and implement projects aimed at sustaining the following: Crestron programming and connectivity Wireless and Wired Network Configuration, Troubleshooting, and Support. Utilizing Network Monitoring tools Firewall Monitoring Network Documentation Power / UPS Management Phone and Voice Mail Support Open Community Wireless Network Support Residence Hall Network Troubleshooting and Support Outlying Campus Support. Network Support of Outside Services AV Switch and Equipment Programming and Configuration. Network Cabling Installation, Troubleshooting, and Documentation. Knowledge, Skills, and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. A strong understanding of Network Topology and client connections to the network is required. This individual blends strong interpersonal skills with excellent technical ability. Ability to perform classroom AV installs and programming. Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc. Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief. Ability to review and evaluate the College networks and make recommendations. Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems. Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc. Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools. Ability to work with Network and Communication Service providers and ITS technical support staff. Knowledge monitoring and maintaining routers, switches, and other networking devices. Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC . Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. Minimum Requirements: Education Associate's degree in a technology-related field or equivalent experience. Experience Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure. One year of experience working in an enterprise and/or production technology environment, providing complex end-user support. Other Valid Oregon Driver's license, and the ability to meet the College requirements to drive campus vehicles; or the ability to obtain within 30-days of employment. Preferred Qualifications: Education Bachelor's degree in a technology-related field or equivalent. Experience Greater than three years of experience with networking infrastructure activities. Experience with wiring network infrastructure including types of wiring categories. To apply, visit The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at or the Vice President for Student Affairs at . This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-65b0f4457be0a994b8d648b26
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.
09/24/2026
Full time
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.
09/24/2026
Full time
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.