Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/18/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Mountain Ltd. is looking for an Wire Center Engineer to work in the Loveland/Fort Collins area! Wire Center Engineer Responsibilities A Wire Center Engineer's job is to provide expertise in the outside plant facilities for Order or customer driven work, visit site and to design a plan of action for each project that's in their assigned wire center area. Wire Center Engineer should be able to customize a solution to each of our customer's requirements to satisfy requests for service. Proficiencies and use of the following programs/systems to perform duties and learn any new system implemented by the company. ARMOR, Forte, WFMT, Work Management System, JDS, NDS, Ready for Service, NBIE, TIRKS, SiteTracker, Access-FPT Reservation, ACCESS-GPON, NROC, Cosmo, Google Maps, SAP GUI / SAP Portal, L-FACS, Bart, Excel, All Microsoft Programs, Outlook, TEAMS (Conference Calls, training), Chrome, Google Maps, municipality mapping systems for ROW. Wire Center Engineer will be to assist/support in every wire center assigned for Road Moves, Fiber to the Tower (FT3) customer billing (BART), Relocations, POTS-HSI orders (including GPON capacity adds) . Interact with both internal and external customer and work towards service resolution. Work in concert with construction CPA's, Splicing supervisors, SRO's, and JRM's, JFM's for each wire center. Daily tasks start with going into ARMOR and checking for held orders to find service/terminal assignments, developing cost quote if build is required, triggering quote thru BART to customers and submitting request for funding from finance thru appropriate process/systems. Duties include use of select systems to assess, make the decision to resolve all held orders. Pull work orders in Fireworks, prepare field notes, work in NDS to provide the scope of work needed, and send to ECM for designs. issue jobs in Fireworks/Bidmaster/JDS and complete provisioning steps in WFMT, SiteTracker and route the job to construction/splicing forces, JFM, CPA, and Splicing through JDS. For BAU and Splitter jobs complete F1 form or MF1 form and submit in Work Management System. Issue Splitter Add and BAU Jobs after determining the design and MNEM are accounted for. Learn and understand contracts and NEWCO/RUS units required. Attend meetings, site meets and gather documentation for research and assessment for job planning. Ability to evaluate permitting requirements/cost, quality check all phases of work package design and pricing for accuracy before a work package is issued to construction. Manage in flight changes to scope of project. This wire center engineering role will continue to expand as areas of responsibility increase. Ongoing training and understanding of the wire center engineering role continues to be the focus. Goal is to utilize the skills acquired and provide a streamlined process to cover existing team members during vacation, injuries and illness. A wire center engineer will provide that relief needed so work load's remain manageable when that individual returns. This role would provide a more stable environment. Pay commensurate with experience; $52,000 - 66,560. Health, dental, vison insurance available,401K, and paid time off offered. Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.
09/18/2026
Full time
Job Description Job Description Mountain Ltd. is looking for an Wire Center Engineer to work in the Loveland/Fort Collins area! Wire Center Engineer Responsibilities A Wire Center Engineer's job is to provide expertise in the outside plant facilities for Order or customer driven work, visit site and to design a plan of action for each project that's in their assigned wire center area. Wire Center Engineer should be able to customize a solution to each of our customer's requirements to satisfy requests for service. Proficiencies and use of the following programs/systems to perform duties and learn any new system implemented by the company. ARMOR, Forte, WFMT, Work Management System, JDS, NDS, Ready for Service, NBIE, TIRKS, SiteTracker, Access-FPT Reservation, ACCESS-GPON, NROC, Cosmo, Google Maps, SAP GUI / SAP Portal, L-FACS, Bart, Excel, All Microsoft Programs, Outlook, TEAMS (Conference Calls, training), Chrome, Google Maps, municipality mapping systems for ROW. Wire Center Engineer will be to assist/support in every wire center assigned for Road Moves, Fiber to the Tower (FT3) customer billing (BART), Relocations, POTS-HSI orders (including GPON capacity adds) . Interact with both internal and external customer and work towards service resolution. Work in concert with construction CPA's, Splicing supervisors, SRO's, and JRM's, JFM's for each wire center. Daily tasks start with going into ARMOR and checking for held orders to find service/terminal assignments, developing cost quote if build is required, triggering quote thru BART to customers and submitting request for funding from finance thru appropriate process/systems. Duties include use of select systems to assess, make the decision to resolve all held orders. Pull work orders in Fireworks, prepare field notes, work in NDS to provide the scope of work needed, and send to ECM for designs. issue jobs in Fireworks/Bidmaster/JDS and complete provisioning steps in WFMT, SiteTracker and route the job to construction/splicing forces, JFM, CPA, and Splicing through JDS. For BAU and Splitter jobs complete F1 form or MF1 form and submit in Work Management System. Issue Splitter Add and BAU Jobs after determining the design and MNEM are accounted for. Learn and understand contracts and NEWCO/RUS units required. Attend meetings, site meets and gather documentation for research and assessment for job planning. Ability to evaluate permitting requirements/cost, quality check all phases of work package design and pricing for accuracy before a work package is issued to construction. Manage in flight changes to scope of project. This wire center engineering role will continue to expand as areas of responsibility increase. Ongoing training and understanding of the wire center engineering role continues to be the focus. Goal is to utilize the skills acquired and provide a streamlined process to cover existing team members during vacation, injuries and illness. A wire center engineer will provide that relief needed so work load's remain manageable when that individual returns. This role would provide a more stable environment. Pay commensurate with experience; $52,000 - 66,560. Health, dental, vison insurance available,401K, and paid time off offered. Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.
Job Description Job Description OmniOn Power currently has a Quality Specialist opportunity available. This role will be 100% remote, and the preferred locations are Pennsylvania, Maryland, New Jersey, Delaware, Ohio, or West Virginia. The Quality Specialist supports the consistent delivery of high-quality field installation services across telecom, cable, and data-center customer environments. This role performs field audits to verify that completed work meets customer requirements, applicable regulatory and industry standards, internal procedures, and documentation requirements. This role will report to the Services Quality Leader. DUTIES/RESPONSIBILITIES : As the Quality Specialist, you will: Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements. Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders. Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification. Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations. Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality. Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities. Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices. Share lessons learned and effective practices across teams to support consistent performance and continuous improvement. Travel up to 60%, as required, to customer sites and operational locations. BASIC QUALIFICATIONS: 10 years of field experience in a DC power installation role Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments. Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes. Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation. Knowledge of Engineering requirements of DC Power products and TELCO industry standards Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams. Ability to work independently in field environments and manage travel requirements. DESIRED CHARACTERISTICS: Excellent communication skills with the ability to effectively interact across all organizational levels. Licensed Master Electrician Proficient in using computer-based management and administrative tools, including Microsoft Office and Salesforce (SFDC). ELIGIBILTY REQUIREMENTS: Successful candidates must have and maintain a license to operate a motor vehicle. OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.
09/18/2026
Full time
Job Description Job Description OmniOn Power currently has a Quality Specialist opportunity available. This role will be 100% remote, and the preferred locations are Pennsylvania, Maryland, New Jersey, Delaware, Ohio, or West Virginia. The Quality Specialist supports the consistent delivery of high-quality field installation services across telecom, cable, and data-center customer environments. This role performs field audits to verify that completed work meets customer requirements, applicable regulatory and industry standards, internal procedures, and documentation requirements. This role will report to the Services Quality Leader. DUTIES/RESPONSIBILITIES : As the Quality Specialist, you will: Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements. Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders. Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification. Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations. Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality. Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities. Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices. Share lessons learned and effective practices across teams to support consistent performance and continuous improvement. Travel up to 60%, as required, to customer sites and operational locations. BASIC QUALIFICATIONS: 10 years of field experience in a DC power installation role Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments. Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes. Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation. Knowledge of Engineering requirements of DC Power products and TELCO industry standards Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams. Ability to work independently in field environments and manage travel requirements. DESIRED CHARACTERISTICS: Excellent communication skills with the ability to effectively interact across all organizational levels. Licensed Master Electrician Proficient in using computer-based management and administrative tools, including Microsoft Office and Salesforce (SFDC). ELIGIBILTY REQUIREMENTS: Successful candidates must have and maintain a license to operate a motor vehicle. OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/18/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description OmniOn Power currently has a Quality Specialist opportunity available. This role will be 100% remote, and the preferred locations are Pennsylvania, Maryland, New Jersey, Delaware, Ohio, or West Virginia. The Quality Specialist supports the consistent delivery of high-quality field installation services across telecom, cable, and data-center customer environments. This role performs field audits to verify that completed work meets customer requirements, applicable regulatory and industry standards, internal procedures, and documentation requirements. This role will report to the Services Quality Leader. DUTIES/RESPONSIBILITIES : As the Quality Specialist, you will: Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements. Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders. Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification. Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations. Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality. Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities. Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices. Share lessons learned and effective practices across teams to support consistent performance and continuous improvement. Travel up to 60%, as required, to customer sites and operational locations. BASIC QUALIFICATIONS: 10 years of field experience in a DC power installation role Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments. Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes. Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation. Knowledge of Engineering requirements of DC Power products and TELCO industry standards Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams. Ability to work independently in field environments and manage travel requirements. DESIRED CHARACTERISTICS: Excellent communication skills with the ability to effectively interact across all organizational levels. Licensed Master Electrician Proficient in using computer-based management and administrative tools, including Microsoft Office and Salesforce (SFDC). ELIGIBILTY REQUIREMENTS: Successful candidates must have and maintain a license to operate a motor vehicle. OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.
09/18/2026
Full time
Job Description Job Description OmniOn Power currently has a Quality Specialist opportunity available. This role will be 100% remote, and the preferred locations are Pennsylvania, Maryland, New Jersey, Delaware, Ohio, or West Virginia. The Quality Specialist supports the consistent delivery of high-quality field installation services across telecom, cable, and data-center customer environments. This role performs field audits to verify that completed work meets customer requirements, applicable regulatory and industry standards, internal procedures, and documentation requirements. This role will report to the Services Quality Leader. DUTIES/RESPONSIBILITIES : As the Quality Specialist, you will: Conduct field audits of telecom, cable, and data-center installations to verify workmanship, safety, completeness, and compliance with customer, regulatory, industry, and internal requirements. Interpret customer standards, scopes of work, and installation requirements; communicate clear expectations to field teams and operational leaders. Document audit results, identify nonconformances and recurring trends, and support corrective actions through closure and effectiveness verification. Support the Services Quality Management System by maintaining audit records, contributing to procedures and work instructions, and promoting standardized execution across operations. Partner with operations, project management, and field teams to resolve quality issues, reduce rework, improve customer satisfaction, and strengthen first-time quality. Develop and deliver training, coaching, and feedback related to installation standards, audit findings, quality procedures, and continuous improvement opportunities. Analyze audit data, customer feedback, and performance metrics to identify risks, improvement opportunities, and best practices. Share lessons learned and effective practices across teams to support consistent performance and continuous improvement. Travel up to 60%, as required, to customer sites and operational locations. BASIC QUALIFICATIONS: 10 years of field experience in a DC power installation role Experience auditing, inspecting, installing, or managing work in telecom, cable, wireless, electrical, or data-center environments. Working knowledge of customer installation standards, quality systems, field documentation, and corrective-action processes. Ability to read and interpret technical drawings, scopes of work, standards, and installation documentation. Knowledge of Engineering requirements of DC Power products and TELCO industry standards Strong written communication, attention to detail, and ability to communicate findings constructively with field and operational teams. Ability to work independently in field environments and manage travel requirements. DESIRED CHARACTERISTICS: Excellent communication skills with the ability to effectively interact across all organizational levels. Licensed Master Electrician Proficient in using computer-based management and administrative tools, including Microsoft Office and Salesforce (SFDC). ELIGIBILTY REQUIREMENTS: Successful candidates must have and maintain a license to operate a motor vehicle. OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. Company Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.
Job Description Job Description Company Overview: Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. This is a 3-month contract-to-hire position with one of Arctiq's clients. It is on-site in Alpharetta, GA. Position Overview: We are seeking a highly skilled Network Security Engineer to support and manage global physical security and infrastructure operations. This role is responsible for deploying, maintaining, and supporting enterprise security systems, access control platforms, surveillance technologies, and supporting infrastructure across a distributed global environment. The ideal candidate will have extensive hands-on experience with cloud-based security platforms, smart-hands support, access control systems, video surveillance solutions, and infrastructure hardware. This position is security-focused, with networking knowledge serving as a supporting competency. This is an onsite role (5 days/week) with participation in an on-call support rotation required, supporting global operations across multiple time zones (8am-5pm core hours). Occasional travel to support installations and operational initiatives may be required. Responsibilities: Physical Security Operations Administer and support global physical security systems and operations Deploy, configure, and maintain enterprise access control platforms including Verkada, Avigilon, and Openpath Manage and troubleshoot camera systems, access control hardware, and monitoring solutions Configure and support wired access control panels and associated infrastructure Monitor security events and ensure operational health of physical security platforms globally Perform firmware updates, patching, and lifecycle management of security devices Global Infrastructure & Security Operations Monitor the health, availability, and performance of global physical security and infrastructure systems Proactively monitor enterprise security platforms, servers, storage systems, network connectivity, and associated cloud services Investigate and resolve alerts, outages, and performance degradation across global environments Perform firmware upgrades, software updates, and security patching for cameras, access control systems, servers, and supporting infrastructure Maintain operational dashboards and monitoring tools to ensure continuous visibility of security and infrastructure assets worldwide Coordinate incident response activities related to security systems, storage platforms, server infrastructure, and connectivity disruptions Infrastructure & Smart Hands Support Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs/desktop hardware, and infrastructure management tools Deploy new hardware and perform rack-and-stack activities Configure, install, and commission security and infrastructure equipment using standardized deployment procedures Coordinate hardware replacements, upgrades, and equipment refresh activities Support remote sites and assist local teams with physical installations and troubleshooting Security Technology Administration Manage cloud-based security platforms and associated integrations Support hardware and software components of security ecosystems Ensure security systems maintain operational availability and compliance requirements Develop and maintain documentation, standard operating procedures, and asset inventories Incident Response & Support Participate in an on-call rotation providing after-hours support Respond to outages involving security systems, camera platforms, access control services, and connectivity-related incidents Troubleshoot loss-of-connectivity events and coordinate restoration efforts Escalate and coordinate with vendors and internal infrastructure teams as required Qualifications: Required: 8+ years of experience in physical security technology, infrastructure operations, or network/security engineering Hands-on experience supporting Verkada, Avigilon, Openpath, enterprise camera systems, and access control platforms Experience deploying and maintaining cloud-based security solutions Strong troubleshooting skills across hardware, software, and connectivity issues Experience with cabling, wiring, access panels, surveillance equipment, and supporting infrastructure Understanding of networking fundamentals including TCP/IP, switching, routing, VLANs, and remote connectivity Experience supporting servers, storage systems, and enterprise infrastructure environments Ability to travel occasionally to support installations and operational initiatives Preferred: Experience supporting global security operations centers (SOC) or enterprise security programs Familiarity with enterprise monitoring and infrastructure management tools Experience managing firmware, software upgrades, and device lifecycle planning Security industry certifications or vendor certifications related to access control or video surveillance systems Knowledge of physical security best practices and operational risk management Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
09/18/2026
Full time
Job Description Job Description Company Overview: Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. This is a 3-month contract-to-hire position with one of Arctiq's clients. It is on-site in Alpharetta, GA. Position Overview: We are seeking a highly skilled Network Security Engineer to support and manage global physical security and infrastructure operations. This role is responsible for deploying, maintaining, and supporting enterprise security systems, access control platforms, surveillance technologies, and supporting infrastructure across a distributed global environment. The ideal candidate will have extensive hands-on experience with cloud-based security platforms, smart-hands support, access control systems, video surveillance solutions, and infrastructure hardware. This position is security-focused, with networking knowledge serving as a supporting competency. This is an onsite role (5 days/week) with participation in an on-call support rotation required, supporting global operations across multiple time zones (8am-5pm core hours). Occasional travel to support installations and operational initiatives may be required. Responsibilities: Physical Security Operations Administer and support global physical security systems and operations Deploy, configure, and maintain enterprise access control platforms including Verkada, Avigilon, and Openpath Manage and troubleshoot camera systems, access control hardware, and monitoring solutions Configure and support wired access control panels and associated infrastructure Monitor security events and ensure operational health of physical security platforms globally Perform firmware updates, patching, and lifecycle management of security devices Global Infrastructure & Security Operations Monitor the health, availability, and performance of global physical security and infrastructure systems Proactively monitor enterprise security platforms, servers, storage systems, network connectivity, and associated cloud services Investigate and resolve alerts, outages, and performance degradation across global environments Perform firmware upgrades, software updates, and security patching for cameras, access control systems, servers, and supporting infrastructure Maintain operational dashboards and monitoring tools to ensure continuous visibility of security and infrastructure assets worldwide Coordinate incident response activities related to security systems, storage platforms, server infrastructure, and connectivity disruptions Infrastructure & Smart Hands Support Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs/desktop hardware, and infrastructure management tools Deploy new hardware and perform rack-and-stack activities Configure, install, and commission security and infrastructure equipment using standardized deployment procedures Coordinate hardware replacements, upgrades, and equipment refresh activities Support remote sites and assist local teams with physical installations and troubleshooting Security Technology Administration Manage cloud-based security platforms and associated integrations Support hardware and software components of security ecosystems Ensure security systems maintain operational availability and compliance requirements Develop and maintain documentation, standard operating procedures, and asset inventories Incident Response & Support Participate in an on-call rotation providing after-hours support Respond to outages involving security systems, camera platforms, access control services, and connectivity-related incidents Troubleshoot loss-of-connectivity events and coordinate restoration efforts Escalate and coordinate with vendors and internal infrastructure teams as required Qualifications: Required: 8+ years of experience in physical security technology, infrastructure operations, or network/security engineering Hands-on experience supporting Verkada, Avigilon, Openpath, enterprise camera systems, and access control platforms Experience deploying and maintaining cloud-based security solutions Strong troubleshooting skills across hardware, software, and connectivity issues Experience with cabling, wiring, access panels, surveillance equipment, and supporting infrastructure Understanding of networking fundamentals including TCP/IP, switching, routing, VLANs, and remote connectivity Experience supporting servers, storage systems, and enterprise infrastructure environments Ability to travel occasionally to support installations and operational initiatives Preferred: Experience supporting global security operations centers (SOC) or enterprise security programs Familiarity with enterprise monitoring and infrastructure management tools Experience managing firmware, software upgrades, and device lifecycle planning Security industry certifications or vendor certifications related to access control or video surveillance systems Knowledge of physical security best practices and operational risk management Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
Location: Austin, TexasJob Type: ContractCompensation Range: $75.12 - 78.12 per hourWe are seeking an experienced UX/Product Designer to join our MarTech Planning and Enablement Team and design intuitive, scalable authoring experiences within Sanity Studio. The role involves partnering with cross-functional teams to simplify complex content workflows, translate business needs into effective UX solutions, and enhance platform adoption and efficiency.The ideal candidate has strong experience in enterprise product design, CMS platforms, content authoring, and end-to-end content workflows.Responsibilities:Drive the design of intuitive content authoring, editing, review, approval, and publishing experiences within Sanity Studio.Develop user flows, journey maps, wireframes, prototypes, and high-fidelity designs that support product development and stakeholder alignment.Define authoring interaction patterns, UX standards, and design principles that enable scalable and consistent content operations.Balance business objectives, user needs, governance requirements, and technical constraints to deliver effective solutions.Partner with experience and design system teams to translate approved client-facing patterns and components into effective authoring controls, previews, guardrails, and workflows within Sanity Studio.Content Authoring and Workflow DesignPartner with content strategists, marketers, UX designers, and platform teams to understand content creation, design system, and publishing requirements.Design authoring experiences that support content models, metadata, taxonomy, governance, localization, and content reuse.Streamline workflows to reduce manual effort, improve usability, and enable efficient content operations at scale.Establish scalable authoring patterns that support platform growth and evolving business needs.Research and ValidationConduct discovery activities to understand user needs, workflow challenges, and operational pain points.Leverage user feedback, analytics, research findings, and usability testing to inform design decisions.Validate concepts and prototypes with stakeholders and end users.Use qualitative and quantitative inputs to continuously improve platform usability and adoption.Cross-Functional CollaborationPartner closely with Product Managers, Business Analysts, Content Strategists, Engineers, Architects, and Design peers throughout the product lifecycle.Collaborate with development teams to ensure authoring interface designs are feasible, scalable, and aligned with platform capabilities.Facilitate workshops and working sessions to align on requirements, workflows, and user experience decisions.Advocate for user-centered design and content first thinking while balancing delivery timelines and business priorities.Qualifications:7+ years of Product Design, UX Design, Service Design, or related experience.3+ years focused on experience with content-first authoring within headless CMS systems.Proven experience designing enterprise applications, workflow-based platforms, or content management solutions.Strong portfolio demonstrating end-to-end product design across complex business problems.Expertise in user-centered design methodologies, interaction design, information architecture, and usability principles.Ability to translate complex business requirements into intuitive and scalable user experiences.Strong systems-thinking and problem-solving capabilities.Excellent facilitation, communication, and stakeholder management skills.Experience working in Agile product development environments.JOBID: 11 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
09/18/2026
Full time
Location: Austin, TexasJob Type: ContractCompensation Range: $75.12 - 78.12 per hourWe are seeking an experienced UX/Product Designer to join our MarTech Planning and Enablement Team and design intuitive, scalable authoring experiences within Sanity Studio. The role involves partnering with cross-functional teams to simplify complex content workflows, translate business needs into effective UX solutions, and enhance platform adoption and efficiency.The ideal candidate has strong experience in enterprise product design, CMS platforms, content authoring, and end-to-end content workflows.Responsibilities:Drive the design of intuitive content authoring, editing, review, approval, and publishing experiences within Sanity Studio.Develop user flows, journey maps, wireframes, prototypes, and high-fidelity designs that support product development and stakeholder alignment.Define authoring interaction patterns, UX standards, and design principles that enable scalable and consistent content operations.Balance business objectives, user needs, governance requirements, and technical constraints to deliver effective solutions.Partner with experience and design system teams to translate approved client-facing patterns and components into effective authoring controls, previews, guardrails, and workflows within Sanity Studio.Content Authoring and Workflow DesignPartner with content strategists, marketers, UX designers, and platform teams to understand content creation, design system, and publishing requirements.Design authoring experiences that support content models, metadata, taxonomy, governance, localization, and content reuse.Streamline workflows to reduce manual effort, improve usability, and enable efficient content operations at scale.Establish scalable authoring patterns that support platform growth and evolving business needs.Research and ValidationConduct discovery activities to understand user needs, workflow challenges, and operational pain points.Leverage user feedback, analytics, research findings, and usability testing to inform design decisions.Validate concepts and prototypes with stakeholders and end users.Use qualitative and quantitative inputs to continuously improve platform usability and adoption.Cross-Functional CollaborationPartner closely with Product Managers, Business Analysts, Content Strategists, Engineers, Architects, and Design peers throughout the product lifecycle.Collaborate with development teams to ensure authoring interface designs are feasible, scalable, and aligned with platform capabilities.Facilitate workshops and working sessions to align on requirements, workflows, and user experience decisions.Advocate for user-centered design and content first thinking while balancing delivery timelines and business priorities.Qualifications:7+ years of Product Design, UX Design, Service Design, or related experience.3+ years focused on experience with content-first authoring within headless CMS systems.Proven experience designing enterprise applications, workflow-based platforms, or content management solutions.Strong portfolio demonstrating end-to-end product design across complex business problems.Expertise in user-centered design methodologies, interaction design, information architecture, and usability principles.Ability to translate complex business requirements into intuitive and scalable user experiences.Strong systems-thinking and problem-solving capabilities.Excellent facilitation, communication, and stakeholder management skills.Experience working in Agile product development environments.JOBID: 11 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Location: Austin, TexasJob Type: ContractCompensation Range: $70 - 75 per hourAre you ready to shape the digital experiences that power everyday financial lives for millions of users? Join a leading financial services organization to drive high-impact UX solutions across a dynamic, high-visibility platform. In this role, you will act as a consultative partner across multi-functional teams, transforming complex functional needs into elegant, human-centered designs.Has to be local to Austin, TX. 4x week in office. Responsibilities:Facilitate collaborative design sessions and iterative prototyping to deliver end-to-end omnichannel solutions across complex financial platforms.Drive strategic design reviews and cross-functional alignment to establish scalable UX frameworks that balance functionality with simplicity.Execute high-fidelity wireframes, user flows, and comprehensive design documentation to accelerate seamless product development cycles.Partner with UX research and engineering teams to validate design choices, optimize design systems, and maximize business impact.Qualifications:5+ years of dedicated user experience design experience within complex digital ecosystems or financial platforms.Specialized expertise with design systems, modern prototyping tools (Figma, Sketch), and industry-standard UX methodologies.Proven track record of leveraging iterative design and consultative alignment to drive quantifiable improvement in user engagement.Bachelor's degree in Interaction Design, HCI, or related field; exceptional collaborative skills with a growth-oriented mindset.JOBID: 76 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
09/18/2026
Full time
Location: Austin, TexasJob Type: ContractCompensation Range: $70 - 75 per hourAre you ready to shape the digital experiences that power everyday financial lives for millions of users? Join a leading financial services organization to drive high-impact UX solutions across a dynamic, high-visibility platform. In this role, you will act as a consultative partner across multi-functional teams, transforming complex functional needs into elegant, human-centered designs.Has to be local to Austin, TX. 4x week in office. Responsibilities:Facilitate collaborative design sessions and iterative prototyping to deliver end-to-end omnichannel solutions across complex financial platforms.Drive strategic design reviews and cross-functional alignment to establish scalable UX frameworks that balance functionality with simplicity.Execute high-fidelity wireframes, user flows, and comprehensive design documentation to accelerate seamless product development cycles.Partner with UX research and engineering teams to validate design choices, optimize design systems, and maximize business impact.Qualifications:5+ years of dedicated user experience design experience within complex digital ecosystems or financial platforms.Specialized expertise with design systems, modern prototyping tools (Figma, Sketch), and industry-standard UX methodologies.Proven track record of leveraging iterative design and consultative alignment to drive quantifiable improvement in user engagement.Bachelor's degree in Interaction Design, HCI, or related field; exceptional collaborative skills with a growth-oriented mindset.JOBID: 76 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Job Description Job Description Company Description Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics. Job Description Overview Position contingent upon contract award SOSi is seeking a Virtual Environment Lead to join our team in Fort Shafter, Hawaii . The Virtual Environment Lead is responsible for overseeing the technical direction and ensuring the efficient functioning of an organization's network infrastructure. This role involves managing a team of network engineers, designing and implementing network solutions, and ensuring the stability and security of network systems. Essential Job Duties Lead, mentor, and manage a team of network engineers, ensuring their professional development and performance. Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless networks. Monitor network performance and troubleshoot issues to ensure optimal functionality and reliability. Implement and manage network security measures to protect data and systems from vulnerabilities and threats. Plan and manage network projects, ensuring timely completion and adherence to budget and quality standards. Collaborate with vendors and service providers to procure network equipment and services. Maintain detailed documentation of network configurations, processes, and procedures. Ensure network operations comply with relevant regulations, standards, and policies. Identify and implement opportunities for network performance enhancements and cost savings. Qualifications Minimum Requirements Active in-scope SECRET clearance. Possess IAT-III level certification. Possess a computing environment commercial certification. Minimum 8 years experience designing local, regional, WAN and network systems and subsystems supporting voice, video, data, and imagery information. Minimum 5 years experience leading teams of network engineers. Minimum 5 years working with DoD IA policy and guidelines and applying the implications on network architecture design and configuration. Expertise in at least one major VDI platform (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, or Azure Virtual Desktop). Preferred Qualifications A bachelor's degree in a related field is preferred. Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable. Additional Information Work Environment Full-time position with some on-call responsibilities to address network emergencies. Work may require occasional travel to different company locations or data centers. Office environment with the possibility of remote work arrangements as per company policy. Target Salary Range: $149,211 to $197,553. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
09/17/2026
Full time
Job Description Job Description Company Description Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics. Job Description Overview Position contingent upon contract award SOSi is seeking a Virtual Environment Lead to join our team in Fort Shafter, Hawaii . The Virtual Environment Lead is responsible for overseeing the technical direction and ensuring the efficient functioning of an organization's network infrastructure. This role involves managing a team of network engineers, designing and implementing network solutions, and ensuring the stability and security of network systems. Essential Job Duties Lead, mentor, and manage a team of network engineers, ensuring their professional development and performance. Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless networks. Monitor network performance and troubleshoot issues to ensure optimal functionality and reliability. Implement and manage network security measures to protect data and systems from vulnerabilities and threats. Plan and manage network projects, ensuring timely completion and adherence to budget and quality standards. Collaborate with vendors and service providers to procure network equipment and services. Maintain detailed documentation of network configurations, processes, and procedures. Ensure network operations comply with relevant regulations, standards, and policies. Identify and implement opportunities for network performance enhancements and cost savings. Qualifications Minimum Requirements Active in-scope SECRET clearance. Possess IAT-III level certification. Possess a computing environment commercial certification. Minimum 8 years experience designing local, regional, WAN and network systems and subsystems supporting voice, video, data, and imagery information. Minimum 5 years experience leading teams of network engineers. Minimum 5 years working with DoD IA policy and guidelines and applying the implications on network architecture design and configuration. Expertise in at least one major VDI platform (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, or Azure Virtual Desktop). Preferred Qualifications A bachelor's degree in a related field is preferred. Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable. Additional Information Work Environment Full-time position with some on-call responsibilities to address network emergencies. Work may require occasional travel to different company locations or data centers. Office environment with the possibility of remote work arrangements as per company policy. Target Salary Range: $149,211 to $197,553. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
Job in Illinois MF IT Global is a technology services company delivering professional IT support with local teams across Latin America, North America, and Europe. Founded in 2009, the company brings over 15 years of experience, with certified specialists and 24/7 availability for critical infrastructure needs. Services span IT installation and support, network administration, cloud computing, virtualization, on-site and remote staffing, 24/7 emergency response, IT consulting, and custom software development. Our client is looking for a Network Engineer: Location: Plainfield, IL 60544 Start Date: ASAP Onsite: On-site (full-time) Project Duration: 4-6 weeks Key Responsibilities Monitor and support enterprise wireless infrastructure including wireless LAN controllers (WLCs), access points, and related services. Perform L2 troubleshooting of wireless connectivity, authentication, roaming, coverage, and performance issues. Analyse wireless heatmaps and network performance metrics to identify coverage gaps and optimisation opportunities. Support wireless deployments, upgrades, migrations, and device onboarding activities. Manage incident, problem, and change tickets in accordance with ITIL processes. Coordinate with OEM vendors (Cisco TAC, etc.) for complex issue resolution. Support wireless security features such as Rogue AP Detection, WIPS/aWIPS, 802.1X authentication, and guest access solutions. Participate in on-call support and major incident management activities as required. Technical Skills Required Wireless Technologies Cisco Wireless LAN Controllers (9800 Series, AireOS) Cisco Access Points Aruba Wireless (Preferred) Wireless site surveys and heatmap analysis RF fundamentals (2.4 GHz, 5 GHz, 6 GHz) Network Technologies VLANs, STP, Routing and Switching 802.11 a/b/g/n/ac/ax standards QoS for voice and video over Wi-Fi Tools & Platforms Cisco DNA Center (DNAC) Ekahau Security 802.1X Authentication Cisco ISE WPA2/WPA3 Rogue Detection and Wireless Security Monitoring Qualifications Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or related field required. Cisco Certified Network Associate (CCNA) required. Preferred Experience Cisco Certified Network Professional (CCNP Enterprise/Wireless). Enterprise Wi-Fi operations supporting 500+ AP environments. Cisco DNAC Assurance and Wireless Analytics. Wireless migrations, refresh projects, and site surveys. Experience working with global NOC/Operations teams. Work Authorization: Candidates must have valid identification/authorization to work in the US. To Apply: Send your resume to
09/17/2026
Job in Illinois MF IT Global is a technology services company delivering professional IT support with local teams across Latin America, North America, and Europe. Founded in 2009, the company brings over 15 years of experience, with certified specialists and 24/7 availability for critical infrastructure needs. Services span IT installation and support, network administration, cloud computing, virtualization, on-site and remote staffing, 24/7 emergency response, IT consulting, and custom software development. Our client is looking for a Network Engineer: Location: Plainfield, IL 60544 Start Date: ASAP Onsite: On-site (full-time) Project Duration: 4-6 weeks Key Responsibilities Monitor and support enterprise wireless infrastructure including wireless LAN controllers (WLCs), access points, and related services. Perform L2 troubleshooting of wireless connectivity, authentication, roaming, coverage, and performance issues. Analyse wireless heatmaps and network performance metrics to identify coverage gaps and optimisation opportunities. Support wireless deployments, upgrades, migrations, and device onboarding activities. Manage incident, problem, and change tickets in accordance with ITIL processes. Coordinate with OEM vendors (Cisco TAC, etc.) for complex issue resolution. Support wireless security features such as Rogue AP Detection, WIPS/aWIPS, 802.1X authentication, and guest access solutions. Participate in on-call support and major incident management activities as required. Technical Skills Required Wireless Technologies Cisco Wireless LAN Controllers (9800 Series, AireOS) Cisco Access Points Aruba Wireless (Preferred) Wireless site surveys and heatmap analysis RF fundamentals (2.4 GHz, 5 GHz, 6 GHz) Network Technologies VLANs, STP, Routing and Switching 802.11 a/b/g/n/ac/ax standards QoS for voice and video over Wi-Fi Tools & Platforms Cisco DNA Center (DNAC) Ekahau Security 802.1X Authentication Cisco ISE WPA2/WPA3 Rogue Detection and Wireless Security Monitoring Qualifications Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or related field required. Cisco Certified Network Associate (CCNA) required. Preferred Experience Cisco Certified Network Professional (CCNP Enterprise/Wireless). Enterprise Wi-Fi operations supporting 500+ AP environments. Cisco DNAC Assurance and Wireless Analytics. Wireless migrations, refresh projects, and site surveys. Experience working with global NOC/Operations teams. Work Authorization: Candidates must have valid identification/authorization to work in the US. To Apply: Send your resume to
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/16/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Company Description The Bosch Research and Technology Center North America with offices in Sunnyvale, California, Pittsburgh, Pennsylvania, and Cambridge, Massachusetts is a part of the global Bosch Group (), a company with over 70 billion euro revenue, 400,000 employees worldwide, a very diverse product portfolio, and a history spanning over 125 years. The Research and Technology Center North America (RTC-NA) is dedicated to providing technologies and system solutions for various Bosch business fields, primarily in the field of artificial intelligence, energy technologies, internet technologies, circuit design, semiconductors and wireless, as well as advanced MEMS design. As a part of the global research, our AI research in Silicon Valley focuses on Foundation Models, Natural Language Processing, Computer Vision & Mixed Reality, Cloud Robotics, Big Data Visual Analytics, Explainable AI (XAI), Data Science, AI System Engineering, Time-series Analysis. We develop scalable, intelligent, and trustworthy AIoT solutions for Bosch products and services in application areas such as automated driving, advanced driver assistance systems (ADAS), robotics, smart manufacturing, enterprise AI, health care, smart home and building solutions. Originating from the AI research in Silicon Valley, our Foundation Model Powered AI Enablers group plays a pivotal role in shaping the future of industrial AI experiences for Bosch products and services. By fusing cutting-edge machine learning, data analysis, and interactive visualization technologies, we research and develop scalable and transparent AI & big data analytic solutions (e.g., audio, images, sensor logs) for a range of domains, including Industry 4.0 (I4.0), IoT, autonomous driving, and connected vehicles. Our award-winning team (IEEE VIS best paper & best paper runner-ups) actively collaborates with leading academic and industry groups to advance research ideas and disseminate findings in top AI conferences and journals, such as CVPR, ICCV, ICRA, ECCV, NeurIPS, ICLR, SIGGRAPH, TVCG. Job Description Job Responsibilites: Develop and lead research of AI projects that label, predict, classify, cluster, describe and fuse multi-sensor data (including acoustic, telemetry timeseries signals, vibration, radar, lidar, image, Wi-Fi, and ultrasound data), to improve / enable advance driver assistance system (ADAS) functionality in vehicles and AI functionalities in other Bosch products. Architect, design and validate multi-modal deep learning and Timeseries Foundation Models (TSFM) to work with multivariate time series signals. Must have a grasp of both low and high frequency models. Integrate and extend timeseries models to leverage information from other auxiliary modalities such as videos and images to enhance context understanding. Offer expert insights to the management team in relevant technology sectors, aiding in strategic planning, R&D trajectory, and investment decisions. Stay abreast of the latest technological innovations, document and disseminate research findings through high-caliber publications and/or patent submissions. Qualifications Basic Qualifications Ph.D. in Computer Science, Electrical Engineering, Information Technology or a related discipline OR Masters degree with 2-3 years of preferred professional experience Expertise with Time Series FMs (beyond the time series task of forecasting) In-depth experience in signal processing for sensor data and their integration with deep-learning methods Proficiency in Python, PyTorch (including libraries such as torchaudio, torchvision, torchmetrics), familiarity with PyTorch Lightning A strong publication record in relevant venues such as ICASSP, NeurIPS, InterSpeech, ICML, ICLR, KDD, ICRA, CVPR, ICCV, ECCV or equivalent contributions to the field such as patents or significant open-source projects Strong interpersonal, communication, and teamwork capabilities Preferred Qualifications 3+ years of experience in industrial research Experience with one or more of the following areas: data-centric AI, synthetic data generation, agentic AI Proficiency with version control systems (Git), integrated development environment (VSCode or PyCharm) and experience with experiment tracking tools (MLFlow) Familiarity with high-performance computing systems and job schedulers (Slurm, LSF) Hands-on experience in product development in the above-mentioned areas for consumer/enterprise markets Experience leading projects with small teams, demonstrating the ability to mentor junior researchers and interns, manage project timelines, and deliver results within time constraints Additional Information Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Equal Opportunity Employer, including disability / veterans Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. The U.S. base salary range for this full-time position is $165,000 - $ 195,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.
09/15/2026
Full time
Job Description Job Description Company Description The Bosch Research and Technology Center North America with offices in Sunnyvale, California, Pittsburgh, Pennsylvania, and Cambridge, Massachusetts is a part of the global Bosch Group (), a company with over 70 billion euro revenue, 400,000 employees worldwide, a very diverse product portfolio, and a history spanning over 125 years. The Research and Technology Center North America (RTC-NA) is dedicated to providing technologies and system solutions for various Bosch business fields, primarily in the field of artificial intelligence, energy technologies, internet technologies, circuit design, semiconductors and wireless, as well as advanced MEMS design. As a part of the global research, our AI research in Silicon Valley focuses on Foundation Models, Natural Language Processing, Computer Vision & Mixed Reality, Cloud Robotics, Big Data Visual Analytics, Explainable AI (XAI), Data Science, AI System Engineering, Time-series Analysis. We develop scalable, intelligent, and trustworthy AIoT solutions for Bosch products and services in application areas such as automated driving, advanced driver assistance systems (ADAS), robotics, smart manufacturing, enterprise AI, health care, smart home and building solutions. Originating from the AI research in Silicon Valley, our Foundation Model Powered AI Enablers group plays a pivotal role in shaping the future of industrial AI experiences for Bosch products and services. By fusing cutting-edge machine learning, data analysis, and interactive visualization technologies, we research and develop scalable and transparent AI & big data analytic solutions (e.g., audio, images, sensor logs) for a range of domains, including Industry 4.0 (I4.0), IoT, autonomous driving, and connected vehicles. Our award-winning team (IEEE VIS best paper & best paper runner-ups) actively collaborates with leading academic and industry groups to advance research ideas and disseminate findings in top AI conferences and journals, such as CVPR, ICCV, ICRA, ECCV, NeurIPS, ICLR, SIGGRAPH, TVCG. Job Description Job Responsibilites: Develop and lead research of AI projects that label, predict, classify, cluster, describe and fuse multi-sensor data (including acoustic, telemetry timeseries signals, vibration, radar, lidar, image, Wi-Fi, and ultrasound data), to improve / enable advance driver assistance system (ADAS) functionality in vehicles and AI functionalities in other Bosch products. Architect, design and validate multi-modal deep learning and Timeseries Foundation Models (TSFM) to work with multivariate time series signals. Must have a grasp of both low and high frequency models. Integrate and extend timeseries models to leverage information from other auxiliary modalities such as videos and images to enhance context understanding. Offer expert insights to the management team in relevant technology sectors, aiding in strategic planning, R&D trajectory, and investment decisions. Stay abreast of the latest technological innovations, document and disseminate research findings through high-caliber publications and/or patent submissions. Qualifications Basic Qualifications Ph.D. in Computer Science, Electrical Engineering, Information Technology or a related discipline OR Masters degree with 2-3 years of preferred professional experience Expertise with Time Series FMs (beyond the time series task of forecasting) In-depth experience in signal processing for sensor data and their integration with deep-learning methods Proficiency in Python, PyTorch (including libraries such as torchaudio, torchvision, torchmetrics), familiarity with PyTorch Lightning A strong publication record in relevant venues such as ICASSP, NeurIPS, InterSpeech, ICML, ICLR, KDD, ICRA, CVPR, ICCV, ECCV or equivalent contributions to the field such as patents or significant open-source projects Strong interpersonal, communication, and teamwork capabilities Preferred Qualifications 3+ years of experience in industrial research Experience with one or more of the following areas: data-centric AI, synthetic data generation, agentic AI Proficiency with version control systems (Git), integrated development environment (VSCode or PyCharm) and experience with experiment tracking tools (MLFlow) Familiarity with high-performance computing systems and job schedulers (Slurm, LSF) Hands-on experience in product development in the above-mentioned areas for consumer/enterprise markets Experience leading projects with small teams, demonstrating the ability to mentor junior researchers and interns, manage project timelines, and deliver results within time constraints Additional Information Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Equal Opportunity Employer, including disability / veterans Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. The U.S. base salary range for this full-time position is $165,000 - $ 195,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
09/15/2026
Full time
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
St. Louis Metropolitan Police Department
Saint Louis, Missouri
Job Description Job Description Position Summary Performs duties to install, maintain and repair radio and microwave communications, and telecommunications equipment for St. Louis Metropolitan Police Department and the City of St. Louis. FUNCTIONS OF THE JOB Essential Functions Install, maintain and repair fixed-end radio, microwave, audio logging recorders, and telecommunications equipment. Evaluate diagnostic reports regarding the trunked radio system, phone system, voicemail system, microwave link, and the communications infrastructure network and take any appropriate action based on those reports. Install, maintain and repair cable, to include fiber optic cable and associated electronics. Install, maintain and repair city agencies' subscriber radio equipment. Install, maintain and repair police department communications equipment. Install, maintain and repair recording devices for the police department. Evaluate radio frequency spectrum to locate external radio frequency carriers interfering with the radio communications system. Assist in training Specialist II's and installers. Install, maintain and administer computer networks and components associated with radio, recording and telecommunications systems. Assist the Communications Service Center Specialist II's and the Radio/Communication Equipment Installers when needed. Understand and maintain microwave data radio systems. Ability to work without direct supervision and manage projects. Confer with, and make recommendations to management, relating to policies and administration of the various networks and systems. Comply with revisions from time to time after mutual consultation. Regular, punctual attendance is required. QUALIFICATION REQUIREMENTS Knowledge: Bachelor Degree in Electronics, Electrical Engineering or equivalent experience. Advanced working knowledge of electronics, computer networking and radio frequency propagation. Certified Wireless Network Administrator (CWNA) certification or equivalent, such as various COMPTIA certifications. Will be provided one year to obtain after employment. Federal Communications Commission General Radio/Telephone Operator License or Equivalent. Will be provided one year to obtain after employment. Experience: Minimum of four years experience in electronics or equivalent with at least three years in radio frequency trunking or equivalent. Skills and Abilities: Data Utilization: Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to co-workers, other city departments, businesses and the public, on how to apply policies, procedures and standards to specific situations Equipment, Machinery, Tools and Materials Use: Requires the ability to operate a variety of office equipment such as computer terminal, typewriter, telephone, fax machine, two-way radio, calculator/adding machine, computer printer and photocopier. Some positions may utilize a two-way radio. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information such as regulations, requests for service, various forms, work orders, permit applications, receipts, account activity records, schedules, directories, maps, correspondence and general operating manuals. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; calculate decimals and percentage. Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties that may be subject to frequent change. Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury. Physical Requirements: Sitting, Standing, Walking, Climbing, Stooping, Kneeling, Reaching, Pushing, Pulling, Grasping, Hearing, Talking. Clarity of vision at 20 inches or less and 20 feet or more with the ability to adjust the eye to bring objects into sharp focus, to judge distance and space relationships and to distinguish colors. Employee required to exert 25 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force continuously to lift, push, pull or otherwise move objects. Sensory Requirements: Requires the ability to recognize and identify individual characteristics of colors and shapes to read maps, and sounds to communicate with others. Ability to sustain prolonged visual concentration. Ability to apply knowledge under extreme pressure and responsibility. Apply common sense understanding to carry out instructions furnished in written or oral form. Ability to communicate effectively both written and oral. Ability to work independently. Ability to work with various levels of employees. Ability to troubleshoot and solve problems. Ability to document modifications to original system designs or the design of a system. Ability to manage projects. Perform miscellaneous tasks as directed. Working Environment: Normal office environment with attending outside functions when required. Employee exposed to noise, heat, cold, chemicals, electrical current, gases and fumes. Machines, Tools, Equipment and Work Aids: Personal Computer Power Tools, Hand Tools, Computer Digital Volt Meter Diagnostic Equipment Communications Monitor Oscilloscope Fiber Optic Light Source Spectrum Analyzer. Telephone Copier/Fax Machine PHYSICAL/VISUAL ACTIVITIES OR DEMANDS Sitting, Standing, Walking, Climbing, Stooping, Kneeling, Reaching, Pushing, Pulling, Grasping, Hearing, Talking. Clarity of vision at 20 inches or less and 20 feet or more with the ability to adjust the eye to bring objects into sharp focus, to judge distance and space relationships and to distinguish colors. Employee required to exert 25 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force continuously to lift, push, pull or otherwise move objects. The St. Louis Metropolitan Police Department is an Equal Opportunity Employer. The job description does not necessarily contain all of the actual or essential duties of this position. All job offers are contingent upon passing a medical evaluation/drug screen and criminal background check. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. "Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate. Company Description Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation's finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service. Our department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions. Company Description Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation's finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service. Our department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions.
09/15/2026
Full time
Job Description Job Description Position Summary Performs duties to install, maintain and repair radio and microwave communications, and telecommunications equipment for St. Louis Metropolitan Police Department and the City of St. Louis. FUNCTIONS OF THE JOB Essential Functions Install, maintain and repair fixed-end radio, microwave, audio logging recorders, and telecommunications equipment. Evaluate diagnostic reports regarding the trunked radio system, phone system, voicemail system, microwave link, and the communications infrastructure network and take any appropriate action based on those reports. Install, maintain and repair cable, to include fiber optic cable and associated electronics. Install, maintain and repair city agencies' subscriber radio equipment. Install, maintain and repair police department communications equipment. Install, maintain and repair recording devices for the police department. Evaluate radio frequency spectrum to locate external radio frequency carriers interfering with the radio communications system. Assist in training Specialist II's and installers. Install, maintain and administer computer networks and components associated with radio, recording and telecommunications systems. Assist the Communications Service Center Specialist II's and the Radio/Communication Equipment Installers when needed. Understand and maintain microwave data radio systems. Ability to work without direct supervision and manage projects. Confer with, and make recommendations to management, relating to policies and administration of the various networks and systems. Comply with revisions from time to time after mutual consultation. Regular, punctual attendance is required. QUALIFICATION REQUIREMENTS Knowledge: Bachelor Degree in Electronics, Electrical Engineering or equivalent experience. Advanced working knowledge of electronics, computer networking and radio frequency propagation. Certified Wireless Network Administrator (CWNA) certification or equivalent, such as various COMPTIA certifications. Will be provided one year to obtain after employment. Federal Communications Commission General Radio/Telephone Operator License or Equivalent. Will be provided one year to obtain after employment. Experience: Minimum of four years experience in electronics or equivalent with at least three years in radio frequency trunking or equivalent. Skills and Abilities: Data Utilization: Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to co-workers, other city departments, businesses and the public, on how to apply policies, procedures and standards to specific situations Equipment, Machinery, Tools and Materials Use: Requires the ability to operate a variety of office equipment such as computer terminal, typewriter, telephone, fax machine, two-way radio, calculator/adding machine, computer printer and photocopier. Some positions may utilize a two-way radio. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information such as regulations, requests for service, various forms, work orders, permit applications, receipts, account activity records, schedules, directories, maps, correspondence and general operating manuals. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; calculate decimals and percentage. Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties that may be subject to frequent change. Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury. Physical Requirements: Sitting, Standing, Walking, Climbing, Stooping, Kneeling, Reaching, Pushing, Pulling, Grasping, Hearing, Talking. Clarity of vision at 20 inches or less and 20 feet or more with the ability to adjust the eye to bring objects into sharp focus, to judge distance and space relationships and to distinguish colors. Employee required to exert 25 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force continuously to lift, push, pull or otherwise move objects. Sensory Requirements: Requires the ability to recognize and identify individual characteristics of colors and shapes to read maps, and sounds to communicate with others. Ability to sustain prolonged visual concentration. Ability to apply knowledge under extreme pressure and responsibility. Apply common sense understanding to carry out instructions furnished in written or oral form. Ability to communicate effectively both written and oral. Ability to work independently. Ability to work with various levels of employees. Ability to troubleshoot and solve problems. Ability to document modifications to original system designs or the design of a system. Ability to manage projects. Perform miscellaneous tasks as directed. Working Environment: Normal office environment with attending outside functions when required. Employee exposed to noise, heat, cold, chemicals, electrical current, gases and fumes. Machines, Tools, Equipment and Work Aids: Personal Computer Power Tools, Hand Tools, Computer Digital Volt Meter Diagnostic Equipment Communications Monitor Oscilloscope Fiber Optic Light Source Spectrum Analyzer. Telephone Copier/Fax Machine PHYSICAL/VISUAL ACTIVITIES OR DEMANDS Sitting, Standing, Walking, Climbing, Stooping, Kneeling, Reaching, Pushing, Pulling, Grasping, Hearing, Talking. Clarity of vision at 20 inches or less and 20 feet or more with the ability to adjust the eye to bring objects into sharp focus, to judge distance and space relationships and to distinguish colors. Employee required to exert 25 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force continuously to lift, push, pull or otherwise move objects. The St. Louis Metropolitan Police Department is an Equal Opportunity Employer. The job description does not necessarily contain all of the actual or essential duties of this position. All job offers are contingent upon passing a medical evaluation/drug screen and criminal background check. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. "Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate. Company Description Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation's finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service. Our department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions. Company Description Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation's finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service. Our department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions.
Job Description Job Description Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to take ownership of a growing enterprise network and help shape the organization's long-term infrastructure and security strategy. This role combines hands-on network engineering with cybersecurity oversight, making it an excellent opportunity for someone who enjoys building secure, scalable environments while proactively identifying opportunities for improvement. The ideal candidate has experience managing enterprise network infrastructure, strengthening security posture, and partnering with third-party security providers to protect business operations. This position is best suited for someone who takes initiative, thinks strategically, and is comfortable serving as the technical owner of a complex network environment. Primary Responsibilities Manage, maintain, and optimize enterprise network infrastructure across multiple locations. Design, implement, and support secure networking solutions including firewalls, VPNs, wireless networks, and SD-WAN connectivity. Administer and support Cisco Meraki and Fortinet network environments. Partner with third-party security vendors to monitor, investigate, and respond to cybersecurity events. Lead vulnerability remediation efforts and support ongoing risk reduction initiatives. Develop and enhance security policies, standards, and best practices to strengthen the organization's cybersecurity posture. Support compliance initiatives including NIST and CMMC frameworks. Perform regular security assessments, identify infrastructure risks, and recommend improvements. Administer core Microsoft infrastructure including Active Directory, DNS, DHCP, and Group Policy. Troubleshoot network, server, and infrastructure issues across both on-premises and cloud environments. Maintain accurate network diagrams, technical documentation, and system inventories. Provide Tier II/III infrastructure support and collaborate with internal teams on technology initiatives. Participate in infrastructure planning, capacity management, and continuous improvement efforts. Required Background 5+ years of experience in Network Engineering, Cybersecurity, or Infrastructure Engineering. Experience administering Cisco Meraki networking environments. Hands-on experience managing Fortinet/FortiGate firewalls. Strong understanding of enterprise networking including routing, switching, VPNs, wireless networking, and SD-WAN. Experience supporting Microsoft Active Directory, DNS, DHCP, and Group Policy. Knowledge of cybersecurity frameworks such as NIST and/or CMMC. Experience working through a cybersecurity incident, including investigation, remediation, and recovery efforts. Experience coordinating with third-party security vendors or managed security providers. Strong troubleshooting skills across network and infrastructure technologies. Skills & Qualifications Strong understanding of network architecture, cybersecurity principles, and infrastructure best practices. Ability to proactively identify risks and implement long-term technical improvements. Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Ability to work independently while collaborating with cross-functional teams. Experience with VMware, SAN/NAS storage, or cloud infrastructure is a plus. Familiarity with endpoint security platforms, vulnerability management, SIEM solutions, or email security tools is preferred. Comfortable supporting multiple locations and occasional travel to local data center facilities as needed. Self-motivated with a strong sense of ownership and accountability. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 005-009
09/15/2026
Full time
Job Description Job Description Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to take ownership of a growing enterprise network and help shape the organization's long-term infrastructure and security strategy. This role combines hands-on network engineering with cybersecurity oversight, making it an excellent opportunity for someone who enjoys building secure, scalable environments while proactively identifying opportunities for improvement. The ideal candidate has experience managing enterprise network infrastructure, strengthening security posture, and partnering with third-party security providers to protect business operations. This position is best suited for someone who takes initiative, thinks strategically, and is comfortable serving as the technical owner of a complex network environment. Primary Responsibilities Manage, maintain, and optimize enterprise network infrastructure across multiple locations. Design, implement, and support secure networking solutions including firewalls, VPNs, wireless networks, and SD-WAN connectivity. Administer and support Cisco Meraki and Fortinet network environments. Partner with third-party security vendors to monitor, investigate, and respond to cybersecurity events. Lead vulnerability remediation efforts and support ongoing risk reduction initiatives. Develop and enhance security policies, standards, and best practices to strengthen the organization's cybersecurity posture. Support compliance initiatives including NIST and CMMC frameworks. Perform regular security assessments, identify infrastructure risks, and recommend improvements. Administer core Microsoft infrastructure including Active Directory, DNS, DHCP, and Group Policy. Troubleshoot network, server, and infrastructure issues across both on-premises and cloud environments. Maintain accurate network diagrams, technical documentation, and system inventories. Provide Tier II/III infrastructure support and collaborate with internal teams on technology initiatives. Participate in infrastructure planning, capacity management, and continuous improvement efforts. Required Background 5+ years of experience in Network Engineering, Cybersecurity, or Infrastructure Engineering. Experience administering Cisco Meraki networking environments. Hands-on experience managing Fortinet/FortiGate firewalls. Strong understanding of enterprise networking including routing, switching, VPNs, wireless networking, and SD-WAN. Experience supporting Microsoft Active Directory, DNS, DHCP, and Group Policy. Knowledge of cybersecurity frameworks such as NIST and/or CMMC. Experience working through a cybersecurity incident, including investigation, remediation, and recovery efforts. Experience coordinating with third-party security vendors or managed security providers. Strong troubleshooting skills across network and infrastructure technologies. Skills & Qualifications Strong understanding of network architecture, cybersecurity principles, and infrastructure best practices. Ability to proactively identify risks and implement long-term technical improvements. Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Ability to work independently while collaborating with cross-functional teams. Experience with VMware, SAN/NAS storage, or cloud infrastructure is a plus. Familiarity with endpoint security platforms, vulnerability management, SIEM solutions, or email security tools is preferred. Comfortable supporting multiple locations and occasional travel to local data center facilities as needed. Self-motivated with a strong sense of ownership and accountability. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 005-009
Job Description Job Description Description: US CITIZENSHIP, DoD SECRET SECURITY CLEARANCE IS REQUIRED. If your resume does not clearly state that you have an active DoD Secret security clearance, auto-filtering tools will reject/remove your application. EXPERIENCE for Senior Security Network Engineer position: Eight (8) years' experience in network security, demonstrating strong experience with Cisco Prime Infrastructure, understanding of IEEE 802.11 protocols, familiarity with TCP/IP (specifically Layers 3/4), and switching and routing protocols (internet standards and general architecture) and associated hardware. ReadSeal Experience Cisco ASA Cisco Firepower Switching and Troubleshooting Cisco Wireless LAN Controller Cisco DNA Center Bluecoat Proxy RSA Server Cisco ISE This is a Cyber Security Workforce IAT II position- Must hold one of the following active certifications: IAT Level III CISSP/CCNP-Routing or CCNP Security Requirements: EDUCATION for Senior Security Network Engineer: Minimum Education: Bachelor's degree in Information Technology, Computer Science, or an equivalent technical degree from an accredited college or university. Benefits for a Senior Security Network Engineer: As a team member of EHS Technologies, you'll have available benefits including Bonus Eligibility, No Cost Full Coverage Health Insurance, available Pet Insurance, industry high 401k matching among many other excellent benefits and up to 26 days of holiday and PTO EHS Technologies is an Equal Opportunity Employer.
09/15/2026
Full time
Job Description Job Description Description: US CITIZENSHIP, DoD SECRET SECURITY CLEARANCE IS REQUIRED. If your resume does not clearly state that you have an active DoD Secret security clearance, auto-filtering tools will reject/remove your application. EXPERIENCE for Senior Security Network Engineer position: Eight (8) years' experience in network security, demonstrating strong experience with Cisco Prime Infrastructure, understanding of IEEE 802.11 protocols, familiarity with TCP/IP (specifically Layers 3/4), and switching and routing protocols (internet standards and general architecture) and associated hardware. ReadSeal Experience Cisco ASA Cisco Firepower Switching and Troubleshooting Cisco Wireless LAN Controller Cisco DNA Center Bluecoat Proxy RSA Server Cisco ISE This is a Cyber Security Workforce IAT II position- Must hold one of the following active certifications: IAT Level III CISSP/CCNP-Routing or CCNP Security Requirements: EDUCATION for Senior Security Network Engineer: Minimum Education: Bachelor's degree in Information Technology, Computer Science, or an equivalent technical degree from an accredited college or university. Benefits for a Senior Security Network Engineer: As a team member of EHS Technologies, you'll have available benefits including Bonus Eligibility, No Cost Full Coverage Health Insurance, available Pet Insurance, industry high 401k matching among many other excellent benefits and up to 26 days of holiday and PTO EHS Technologies is an Equal Opportunity Employer.
Job Description Job Description Zoox's Network Security team architects and defends the digital borders of the company - from corporate offices to engineering labs and product/mission environments. As a Network Security Engineer, you will design, implement, and operate security controls across Zoox's enterprise, OT networks, and cloud infrastructure spanning on-premises data centers and public cloud environments (AWS, GCP), partnering closely with Network Engineering, IT, Product Security, and Software Engineering teams. In This Role, You Will Design, implement, and maintain secure hybrid/multi-cloud network architectures (AWS/GCP, CloudWAN); enforce zero-trust access controls and network segmentation across corporate, data center, lab, and edge environments; develop and maintain related policies, standards, and architecture diagrams Own and operate next-generation firewall platforms (Palo Alto Networks, Fortinet), managing policy architecture, segmentation, NAT, URL filtering, SSL/TLS decryption, and threat prevention tuning Architect, operate, and own the lifecycle of secure remote access solutions (VPN, ZTNA, site-to-site tunnels), ensuring high availability, certificate-based authentication, and integration with identity providers (SAML, Entra ID) Drive automation and Infrastructure-as-Code (IaC) using Terraform, Python, CI/CD, and REST APIs for configuration management, firewall policies, and security baselines; integrate LLM-based tools to streamline operational tasks and reduce manual toil Oversee security operations including 24/7 network security monitoring, traffic analysis, threat detection, vulnerability assessments, and remediation; support compliance requirements by conducting security reviews for new projects and infrastructure changes Drive 802.1X/certificate-based Network Access Control (NAC) initiatives across wired and wireless environments Collaborate with team members and contribute to cross-functional security initiatives with Product Security, SRE, IT, and Software Engineering teams Qualifications 6+ years of network security engineering experience securing enterprise, cloud, and OT/lab environments Platform Expertise: Deep, hands-on expertise in next-gen firewalls (Palo Alto, Fortinet), AWS NFW, WAFs, IDS/IPS, NAC/802.1X, PKI, VPN, and ZTNA solutions (Zscaler, Netskope, Prisma Access, or equivalent) Technical Knowledge: Strong understanding of core network protocols (TCP/IP, BGP, OSPF, VLAN, 802.1X, TLS/PKI) and cloud networking security principles (AWS, GCP, or Azure) Automation: Hands-on experience with IaC and automation tooling including Terraform, Python, CI/CD pipelines, and REST APIs Security Operations: Experience with network security monitoring, threat detection, and security operations tooling (SIEM, IDS/IPS, vulnerability management platforms), including integration with network controls Compliance: Proven experience supporting major compliance initiatives (NIST 800-53, CSF 2.0, ISO 27001), including control implementation and evidence collection Bonus Qualifications Experience in autonomous vehicle, robotics, IT/OT or automotive environments Certifications: PCNSE, AWS Security Specialty, CCNA Experience experimenting with or deploying AI/ML-based security capabilities (e.g., anomaly detection, behavioral analytics, LLM-driven copilots) in network or cloud security workflows There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn Accommodations If you need an accommodation to participate in the application or interview process please reach out to or your assigned recruiter. A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/15/2026
Full time
Job Description Job Description Zoox's Network Security team architects and defends the digital borders of the company - from corporate offices to engineering labs and product/mission environments. As a Network Security Engineer, you will design, implement, and operate security controls across Zoox's enterprise, OT networks, and cloud infrastructure spanning on-premises data centers and public cloud environments (AWS, GCP), partnering closely with Network Engineering, IT, Product Security, and Software Engineering teams. In This Role, You Will Design, implement, and maintain secure hybrid/multi-cloud network architectures (AWS/GCP, CloudWAN); enforce zero-trust access controls and network segmentation across corporate, data center, lab, and edge environments; develop and maintain related policies, standards, and architecture diagrams Own and operate next-generation firewall platforms (Palo Alto Networks, Fortinet), managing policy architecture, segmentation, NAT, URL filtering, SSL/TLS decryption, and threat prevention tuning Architect, operate, and own the lifecycle of secure remote access solutions (VPN, ZTNA, site-to-site tunnels), ensuring high availability, certificate-based authentication, and integration with identity providers (SAML, Entra ID) Drive automation and Infrastructure-as-Code (IaC) using Terraform, Python, CI/CD, and REST APIs for configuration management, firewall policies, and security baselines; integrate LLM-based tools to streamline operational tasks and reduce manual toil Oversee security operations including 24/7 network security monitoring, traffic analysis, threat detection, vulnerability assessments, and remediation; support compliance requirements by conducting security reviews for new projects and infrastructure changes Drive 802.1X/certificate-based Network Access Control (NAC) initiatives across wired and wireless environments Collaborate with team members and contribute to cross-functional security initiatives with Product Security, SRE, IT, and Software Engineering teams Qualifications 6+ years of network security engineering experience securing enterprise, cloud, and OT/lab environments Platform Expertise: Deep, hands-on expertise in next-gen firewalls (Palo Alto, Fortinet), AWS NFW, WAFs, IDS/IPS, NAC/802.1X, PKI, VPN, and ZTNA solutions (Zscaler, Netskope, Prisma Access, or equivalent) Technical Knowledge: Strong understanding of core network protocols (TCP/IP, BGP, OSPF, VLAN, 802.1X, TLS/PKI) and cloud networking security principles (AWS, GCP, or Azure) Automation: Hands-on experience with IaC and automation tooling including Terraform, Python, CI/CD pipelines, and REST APIs Security Operations: Experience with network security monitoring, threat detection, and security operations tooling (SIEM, IDS/IPS, vulnerability management platforms), including integration with network controls Compliance: Proven experience supporting major compliance initiatives (NIST 800-53, CSF 2.0, ISO 27001), including control implementation and evidence collection Bonus Qualifications Experience in autonomous vehicle, robotics, IT/OT or automotive environments Certifications: PCNSE, AWS Security Specialty, CCNA Experience experimenting with or deploying AI/ML-based security capabilities (e.g., anomaly detection, behavioral analytics, LLM-driven copilots) in network or cloud security workflows There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn Accommodations If you need an accommodation to participate in the application or interview process please reach out to or your assigned recruiter. A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Georgia System Operations Corporation
Tucker, Georgia
Job Description Job Description Network Security EngineerEngineer Secure, Resilient Network Services That Support Mission-Critical OperationsGeorgia System Operations Corporation (GSOC) is seeking a Network Security Engineer to design, implement, secure, and operate corporate network services and cybersecurity tools that enable reliable, protected business operations.This hands-on role combines enterprise network engineering and cybersecurity expertise across datacenter, campus, remote-site, internet-edge, and approved cloud environments. The Network Security Engineer helps safeguard availability, performance, secure access, and security visibility while advancing resilient, supportable, and automated network and security services.This opportunity is ideal for an experienced network and security professional who enjoys solving complex technical problems, strengthening controls, supporting incident response, mentoring peers, and collaborating across infrastructure, cybersecurity, application, service desk, and vendor teams. This is an onsite position and it is not eligible for visa sponsorshipWhat You'll DoAs a Network Security Engineer, you will engineer and support the network and network-focused security services that connect and protect enterprise users, systems, and sites.You will:Design, deploy, and support datacenter and campus switching, routing, VLANs, VRFs, high availability, capacity planning, and network segmentation.Administer next-generation firewalls, security zones, NAT, threat-prevention services, firewall policy lifecycle, and least-privilege access controls.Engineer WAN, internet-edge, remote-site, remote-access VPN, and site-to-site VPN connectivity, including integrations with identity, MFA, and device-trust services.Design and support corporate and guest wireless, controllers, access points, RF performance, 802.1X, network access control, device profiling, and secure authentication.Configure load balancers, virtual servers, pools, health monitors, persistence, TLS termination, and high-availability services.Manage the network-facing certificate lifecycle and PKI integrations.Engineer and operate secure web and DNS controls, network detection and response, security logging, SIEM integrations, and security-control health monitoring.Partner with the Security Operations Center on alert tuning, investigations, evidence gathering, and operational security use cases.Support secure DNS, DHCP, and IP address management and maintain telemetry, flow data, logging, alerting, packet analysis, and service dashboards.Maintain secure configuration baselines, backups, firmware and software lifecycle, and remediation of network-device and security-tool vulnerabilities.Automate repeatable work using APIs, scripting, and infrastructure-as-code practices.Develop and test network and security-platform recovery and failover capabilities.Prepare change and rollback plans and provide incident escalation, containment support, root-cause analysis, and vendor coordination. This role also:Works independently within established standards and change processes.Provides technical leadership for projects and mentors peers.Participates in technology evaluations, proof-of-concepts, cross-functional initiatives, backup support, and knowledge transfer. What You BringBachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field. Equivalent combination of education, training, and directly related work experience may be considered.Ideally 5+ years of progressive experience supporting enterprise network and network-security infrastructure, including switching, routing, firewall administration, VPN, wireless, and troubleshooting.Strong knowledge of enterprise LAN/WAN, datacenter switching, routing, firewalls, VPN, wireless, NAC, load balancing, PKI and certificates, DNS, DHCP, IPAM, and secure configuration management.Hands-on experience operating cybersecurity tooling such as secure web and DNS services, network detection and response, vulnerability management, SIEM and logging integrations, and security monitoring.Experience with network and security automation using Python, PowerShell, Ansible, Terraform, APIs, or comparable tools.Working knowledge of NIST CSF, CIS Controls, incident-response practices, and applicable regulatory or industry requirements, including NERC CIP where relevant to the IT environment.Strong analytical, troubleshooting, documentation, communication, collaboration, and customer-service skills. Preferred QualificationsEnterprise Network EngineeringExperience engineering highly available datacenter, campus, WAN, internet-edge, remote-site, wireless, and VPN services.Experience with segmentation, least-privilege access, identity and MFA integrations, device trust, and network access control.Experience with load balancing, TLS termination, application delivery, certificate lifecycle management, and PKI integrations.Network Security & DetectionExperience operating next-generation firewalls, threat-prevention services, secure web or DNS controls, network detection and response, and vulnerability-management processes.Experience integrating network-security telemetry with SIEM, logging, alerting, dashboards, and incident-response workflows.Experience partnering with a SOC on investigation, tuning, containment, evidence, or root-cause activities.Automation, Resilience & OperationsExperience automating network or security operations through scripting, APIs, Ansible, Terraform, or infrastructure as code.Experience developing recovery, failover, configuration-backup, firmware-lifecycle, and vulnerability-remediation practices.Experience preparing changes, rollback plans, technical documentation, performance measures, and vendor-supported resolutions.CertificationsRelevant credentials such as CCNA, CCNP, ACP, PCNSE or equivalent firewall-vendor certification, CWNA, Security+, CISSP, AZ-700, or similar certifications are preferred. Advantages of Working at GSOCWorking at GSOC means more than just a job it's an opportunity to contribute to work that truly matters. Mission-Driven ImpactYour work supports secure, reliable corporate network services and cybersecurity capabilities used across GSOC's enterprise environment. Network Engineering & Cybersecurity DepthApply both network engineering and hands-on security expertise across switching, routing, wireless, firewalls, VPN, application delivery, monitoring, automation, and incident support. Technical Leadership & Continuous ImprovementLead technical projects, mentor peers, evaluate new technologies, automate repeatable work, and strengthen resilience, visibility, and operational supportability. Strong Values and Professional StandardsWork in an environment grounded in accountability, collaboration, integrity, security, compliance, and continuous improvement. Work Environment & BenefitsGSOC offers a professional, collaborative work environment with competitive compensation, comprehensive benefits, and a commitment to creating a respectful and inclusive workplace.Participation in an on-call rotation, emergency support, and scheduled maintenance outside normal business hours is required. Why Join GSOCAt GSOC, you will help engineer the network and security services that enable dependable business operations, secure access, security visibility, and resilient enterprise technology.You'll collaborate across infrastructure, cybersecurity, applications, service desk, and vendor teams while expanding your technical leadership and automation capabilities. Apply TodayIf you're ready to combine enterprise network engineering and cybersecurity expertise in a hands-on role supporting reliable, protected operations, we encourage you to apply. GSOC does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, or third-party recruiters. Any unsolicited resumes submitted without a valid, executed agreement will become the property of GSOC, and no placement fee will be paid. Job Posted by ApplicantPro
09/15/2026
Full time
Job Description Job Description Network Security EngineerEngineer Secure, Resilient Network Services That Support Mission-Critical OperationsGeorgia System Operations Corporation (GSOC) is seeking a Network Security Engineer to design, implement, secure, and operate corporate network services and cybersecurity tools that enable reliable, protected business operations.This hands-on role combines enterprise network engineering and cybersecurity expertise across datacenter, campus, remote-site, internet-edge, and approved cloud environments. The Network Security Engineer helps safeguard availability, performance, secure access, and security visibility while advancing resilient, supportable, and automated network and security services.This opportunity is ideal for an experienced network and security professional who enjoys solving complex technical problems, strengthening controls, supporting incident response, mentoring peers, and collaborating across infrastructure, cybersecurity, application, service desk, and vendor teams. This is an onsite position and it is not eligible for visa sponsorshipWhat You'll DoAs a Network Security Engineer, you will engineer and support the network and network-focused security services that connect and protect enterprise users, systems, and sites.You will:Design, deploy, and support datacenter and campus switching, routing, VLANs, VRFs, high availability, capacity planning, and network segmentation.Administer next-generation firewalls, security zones, NAT, threat-prevention services, firewall policy lifecycle, and least-privilege access controls.Engineer WAN, internet-edge, remote-site, remote-access VPN, and site-to-site VPN connectivity, including integrations with identity, MFA, and device-trust services.Design and support corporate and guest wireless, controllers, access points, RF performance, 802.1X, network access control, device profiling, and secure authentication.Configure load balancers, virtual servers, pools, health monitors, persistence, TLS termination, and high-availability services.Manage the network-facing certificate lifecycle and PKI integrations.Engineer and operate secure web and DNS controls, network detection and response, security logging, SIEM integrations, and security-control health monitoring.Partner with the Security Operations Center on alert tuning, investigations, evidence gathering, and operational security use cases.Support secure DNS, DHCP, and IP address management and maintain telemetry, flow data, logging, alerting, packet analysis, and service dashboards.Maintain secure configuration baselines, backups, firmware and software lifecycle, and remediation of network-device and security-tool vulnerabilities.Automate repeatable work using APIs, scripting, and infrastructure-as-code practices.Develop and test network and security-platform recovery and failover capabilities.Prepare change and rollback plans and provide incident escalation, containment support, root-cause analysis, and vendor coordination. This role also:Works independently within established standards and change processes.Provides technical leadership for projects and mentors peers.Participates in technology evaluations, proof-of-concepts, cross-functional initiatives, backup support, and knowledge transfer. What You BringBachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field. Equivalent combination of education, training, and directly related work experience may be considered.Ideally 5+ years of progressive experience supporting enterprise network and network-security infrastructure, including switching, routing, firewall administration, VPN, wireless, and troubleshooting.Strong knowledge of enterprise LAN/WAN, datacenter switching, routing, firewalls, VPN, wireless, NAC, load balancing, PKI and certificates, DNS, DHCP, IPAM, and secure configuration management.Hands-on experience operating cybersecurity tooling such as secure web and DNS services, network detection and response, vulnerability management, SIEM and logging integrations, and security monitoring.Experience with network and security automation using Python, PowerShell, Ansible, Terraform, APIs, or comparable tools.Working knowledge of NIST CSF, CIS Controls, incident-response practices, and applicable regulatory or industry requirements, including NERC CIP where relevant to the IT environment.Strong analytical, troubleshooting, documentation, communication, collaboration, and customer-service skills. Preferred QualificationsEnterprise Network EngineeringExperience engineering highly available datacenter, campus, WAN, internet-edge, remote-site, wireless, and VPN services.Experience with segmentation, least-privilege access, identity and MFA integrations, device trust, and network access control.Experience with load balancing, TLS termination, application delivery, certificate lifecycle management, and PKI integrations.Network Security & DetectionExperience operating next-generation firewalls, threat-prevention services, secure web or DNS controls, network detection and response, and vulnerability-management processes.Experience integrating network-security telemetry with SIEM, logging, alerting, dashboards, and incident-response workflows.Experience partnering with a SOC on investigation, tuning, containment, evidence, or root-cause activities.Automation, Resilience & OperationsExperience automating network or security operations through scripting, APIs, Ansible, Terraform, or infrastructure as code.Experience developing recovery, failover, configuration-backup, firmware-lifecycle, and vulnerability-remediation practices.Experience preparing changes, rollback plans, technical documentation, performance measures, and vendor-supported resolutions.CertificationsRelevant credentials such as CCNA, CCNP, ACP, PCNSE or equivalent firewall-vendor certification, CWNA, Security+, CISSP, AZ-700, or similar certifications are preferred. Advantages of Working at GSOCWorking at GSOC means more than just a job it's an opportunity to contribute to work that truly matters. Mission-Driven ImpactYour work supports secure, reliable corporate network services and cybersecurity capabilities used across GSOC's enterprise environment. Network Engineering & Cybersecurity DepthApply both network engineering and hands-on security expertise across switching, routing, wireless, firewalls, VPN, application delivery, monitoring, automation, and incident support. Technical Leadership & Continuous ImprovementLead technical projects, mentor peers, evaluate new technologies, automate repeatable work, and strengthen resilience, visibility, and operational supportability. Strong Values and Professional StandardsWork in an environment grounded in accountability, collaboration, integrity, security, compliance, and continuous improvement. Work Environment & BenefitsGSOC offers a professional, collaborative work environment with competitive compensation, comprehensive benefits, and a commitment to creating a respectful and inclusive workplace.Participation in an on-call rotation, emergency support, and scheduled maintenance outside normal business hours is required. Why Join GSOCAt GSOC, you will help engineer the network and security services that enable dependable business operations, secure access, security visibility, and resilient enterprise technology.You'll collaborate across infrastructure, cybersecurity, applications, service desk, and vendor teams while expanding your technical leadership and automation capabilities. Apply TodayIf you're ready to combine enterprise network engineering and cybersecurity expertise in a hands-on role supporting reliable, protected operations, we encourage you to apply. GSOC does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, or third-party recruiters. Any unsolicited resumes submitted without a valid, executed agreement will become the property of GSOC, and no placement fee will be paid. Job Posted by ApplicantPro
