AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
09/27/2026
Full time
AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS- 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
Job Description Job Description Regional Assistant Chief Engineer - North America Millennium Hotels & Resorts - Corporate Reports To: Regional Director of Engineering - North America Location: Chicago or Denver Regional Travel Required Employment Type: Full-time Salary Range: $120,000 - $130,000 Join the Team at Millennium Hotels & Resorts At Millennium Hotels & Resorts, we are driven by a commitment to excellence, innovation, and delivering exceptional hospitality experiences across a global portfolio. Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success. About Corporate Operations Our corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio. This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence. At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial Spirit - Taking ownership and acting with agility Innovation - Continuously improving how we operate and serve Progressive & Solutions-Oriented - Staying adaptable and focused on results About the Role: Regional Assistant Chief Engineer - North America As the Regional Assistant Chief Engineer - North America, you will support the Regional Director of Engineering in providing technical leadership and operational oversight across Millennium Hotels & Resorts' North American portfolio. This role serves as a key resource to hotel Chief Engineers, General Managers, and regional leadership, helping ensure that our hotels maintain safe, efficient, reliable, and well-maintained facilities while meeting Millennium standards and applicable regulatory requirements. You will contribute to regional engineering strategy, asset management, preventive maintenance, capital planning, energy management, sustainability initiatives, and technical problem-solving. This is an influential role requiring strong technical expertise, business acumen, communication skills, and the ability to drive results across multiple hotels and teams. The ideal candidate is a hands-on engineering leader who combines strong technical knowledge with a strategic mindset and a passion for developing people, protecting hotel assets, improving operational performance, and delivering sustainable results. Your Impact You will help strengthen engineering performance across the region by providing technical guidance, developing engineering talent, identifying opportunities for improvement, and supporting consistent standards across the portfolio. You will serve as a trusted technical resource and escalation point for complex engineering, facilities, life-safety, compliance, and building systems matters while partnering closely with hotel and corporate leadership. Your leadership will help ensure our hotels are safe, efficient, operationally sound, and positioned for long-term success. What You'll Be Doing Regional Engineering Leadership Support the Regional Director of Engineering in providing technical leadership and oversight to Chief Engineers and engineering teams across the North American portfolio. Serve as a technical resource, advisor, and escalation point for complex engineering and facilities issues. Promote consistency in engineering practices, preventive maintenance, asset management, and operational standards across hotels. Support regional engineering initiatives and contribute to the development and implementation of best practices. Provide coverage and leadership support for the Regional Director of Engineering as needed. Asset Management & Engineering Operations Monitor the condition, reliability, and performance of hotel buildings, equipment, and critical infrastructure. Conduct and participate in property visits, engineering audits, technical assessments, and facility condition reviews. Identify operational risks, deferred maintenance, and opportunities to improve asset performance. Review property engineering performance and develop recommendations and corrective action plans. Support hotel engineering leaders in establishing effective preventive and predictive maintenance programs. Promote consistent use of CMMS, work-order management, maintenance tracking, and reporting systems. Capital Projects & Financial Management Assist with the development, review, prioritization, and execution of annual capital expenditure plans. Support major renovations, equipment replacements, building-system upgrades, and other capital projects. Partner with Operations, Design & Construction, Procurement, and hotel leadership to support effective project planning and execution. Review project scopes, technical specifications, budgets, and timelines. Help ensure capital investments are aligned with operational priorities, asset needs, guest experience, and long-term value. Support engineering leaders in managing departmental budgets and controlling maintenance and utility costs. Energy, Sustainability & Continuous Improvement Champion energy management, sustainability, and utility-cost reduction initiatives across the portfolio. Analyze energy and utility consumption and identify opportunities for improved efficiency. Support implementation of sustainability programs and engineering best practices aligned with Millennium's corporate goals. Identify opportunities to leverage technology, automation, and innovative engineering solutions to improve efficiency and reduce operating costs. Promote a culture of continuous improvement and solutions-oriented problem solving. Safety, Compliance & Risk Management Monitor compliance with company standards, applicable building codes, fire and life-safety requirements, environmental regulations, and other applicable laws and regulations. Support hotel engineering teams in maintaining safe operating environments for guests and employees. Assist with technical reviews related to fire/life-safety systems, emergency systems, building infrastructure, and critical equipment. Identify potential operational and safety risks and recommend appropriate corrective actions. Promote a strong culture of safety, accountability, documentation, and regulatory compliance. People Leadership & Development Support the recruitment, onboarding, training, coaching, and development of Chief Engineers and key engineering personnel. Partner with hotel leadership to strengthen engineering talent and succession planning. Provide technical guidance and mentorship to engineering leaders. Share knowledge, best practices, and innovative solutions across the regional engineering community. Foster a culture of accountability, collaboration, continuous learning, and professional growth. Collaboration & Stakeholder Management Build strong working relationships with General Managers, hotel leadership, ownership representatives, corporate departments, vendors, contractors, and service providers. Partner with regional Operations, Design & Construction, Procurement, Finance, and other corporate functions on engineering-related initiatives. Communicate technical information and recommendations effectively to both technical and non-technical stakeholders. Represent the Engineering function with professionalism and a solutions-oriented approach. Requirements Qualifications & Experience Extensive progressive experience in hotel engineering, facilities management, building operations, or a related field. Significant experience supporting multiple hotels, a regional portfolio, or a corporate engineering function preferred. Strong technical knowledge of hotel building systems, including: HVAC and mechanical systems Electrical systems Plumbing Fire and life-safety systems Building automation and controls Vertical transportation systems Building infrastructure and related hotel systems Demonstrated experience with capital projects, maintenance programs, budgets, and asset management. Working knowledge of applicable North American building, safety, fire, environmental, and energy codes and regulations. Experience with CMMS/work-order systems and energy-management platforms. Strong analytical, organizational, communication, and stakeholder-management skills. Demonstrated ability to influence and lead without direct authority. Proficiency with Microsoft Office and/or Google Workspace. Ability and willingness to travel extensively across the North American portfolio, typically 40-60%. . click apply for full job details
09/27/2026
Full time
Job Description Job Description Regional Assistant Chief Engineer - North America Millennium Hotels & Resorts - Corporate Reports To: Regional Director of Engineering - North America Location: Chicago or Denver Regional Travel Required Employment Type: Full-time Salary Range: $120,000 - $130,000 Join the Team at Millennium Hotels & Resorts At Millennium Hotels & Resorts, we are driven by a commitment to excellence, innovation, and delivering exceptional hospitality experiences across a global portfolio. Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success. About Corporate Operations Our corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio. This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence. At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial Spirit - Taking ownership and acting with agility Innovation - Continuously improving how we operate and serve Progressive & Solutions-Oriented - Staying adaptable and focused on results About the Role: Regional Assistant Chief Engineer - North America As the Regional Assistant Chief Engineer - North America, you will support the Regional Director of Engineering in providing technical leadership and operational oversight across Millennium Hotels & Resorts' North American portfolio. This role serves as a key resource to hotel Chief Engineers, General Managers, and regional leadership, helping ensure that our hotels maintain safe, efficient, reliable, and well-maintained facilities while meeting Millennium standards and applicable regulatory requirements. You will contribute to regional engineering strategy, asset management, preventive maintenance, capital planning, energy management, sustainability initiatives, and technical problem-solving. This is an influential role requiring strong technical expertise, business acumen, communication skills, and the ability to drive results across multiple hotels and teams. The ideal candidate is a hands-on engineering leader who combines strong technical knowledge with a strategic mindset and a passion for developing people, protecting hotel assets, improving operational performance, and delivering sustainable results. Your Impact You will help strengthen engineering performance across the region by providing technical guidance, developing engineering talent, identifying opportunities for improvement, and supporting consistent standards across the portfolio. You will serve as a trusted technical resource and escalation point for complex engineering, facilities, life-safety, compliance, and building systems matters while partnering closely with hotel and corporate leadership. Your leadership will help ensure our hotels are safe, efficient, operationally sound, and positioned for long-term success. What You'll Be Doing Regional Engineering Leadership Support the Regional Director of Engineering in providing technical leadership and oversight to Chief Engineers and engineering teams across the North American portfolio. Serve as a technical resource, advisor, and escalation point for complex engineering and facilities issues. Promote consistency in engineering practices, preventive maintenance, asset management, and operational standards across hotels. Support regional engineering initiatives and contribute to the development and implementation of best practices. Provide coverage and leadership support for the Regional Director of Engineering as needed. Asset Management & Engineering Operations Monitor the condition, reliability, and performance of hotel buildings, equipment, and critical infrastructure. Conduct and participate in property visits, engineering audits, technical assessments, and facility condition reviews. Identify operational risks, deferred maintenance, and opportunities to improve asset performance. Review property engineering performance and develop recommendations and corrective action plans. Support hotel engineering leaders in establishing effective preventive and predictive maintenance programs. Promote consistent use of CMMS, work-order management, maintenance tracking, and reporting systems. Capital Projects & Financial Management Assist with the development, review, prioritization, and execution of annual capital expenditure plans. Support major renovations, equipment replacements, building-system upgrades, and other capital projects. Partner with Operations, Design & Construction, Procurement, and hotel leadership to support effective project planning and execution. Review project scopes, technical specifications, budgets, and timelines. Help ensure capital investments are aligned with operational priorities, asset needs, guest experience, and long-term value. Support engineering leaders in managing departmental budgets and controlling maintenance and utility costs. Energy, Sustainability & Continuous Improvement Champion energy management, sustainability, and utility-cost reduction initiatives across the portfolio. Analyze energy and utility consumption and identify opportunities for improved efficiency. Support implementation of sustainability programs and engineering best practices aligned with Millennium's corporate goals. Identify opportunities to leverage technology, automation, and innovative engineering solutions to improve efficiency and reduce operating costs. Promote a culture of continuous improvement and solutions-oriented problem solving. Safety, Compliance & Risk Management Monitor compliance with company standards, applicable building codes, fire and life-safety requirements, environmental regulations, and other applicable laws and regulations. Support hotel engineering teams in maintaining safe operating environments for guests and employees. Assist with technical reviews related to fire/life-safety systems, emergency systems, building infrastructure, and critical equipment. Identify potential operational and safety risks and recommend appropriate corrective actions. Promote a strong culture of safety, accountability, documentation, and regulatory compliance. People Leadership & Development Support the recruitment, onboarding, training, coaching, and development of Chief Engineers and key engineering personnel. Partner with hotel leadership to strengthen engineering talent and succession planning. Provide technical guidance and mentorship to engineering leaders. Share knowledge, best practices, and innovative solutions across the regional engineering community. Foster a culture of accountability, collaboration, continuous learning, and professional growth. Collaboration & Stakeholder Management Build strong working relationships with General Managers, hotel leadership, ownership representatives, corporate departments, vendors, contractors, and service providers. Partner with regional Operations, Design & Construction, Procurement, Finance, and other corporate functions on engineering-related initiatives. Communicate technical information and recommendations effectively to both technical and non-technical stakeholders. Represent the Engineering function with professionalism and a solutions-oriented approach. Requirements Qualifications & Experience Extensive progressive experience in hotel engineering, facilities management, building operations, or a related field. Significant experience supporting multiple hotels, a regional portfolio, or a corporate engineering function preferred. Strong technical knowledge of hotel building systems, including: HVAC and mechanical systems Electrical systems Plumbing Fire and life-safety systems Building automation and controls Vertical transportation systems Building infrastructure and related hotel systems Demonstrated experience with capital projects, maintenance programs, budgets, and asset management. Working knowledge of applicable North American building, safety, fire, environmental, and energy codes and regulations. Experience with CMMS/work-order systems and energy-management platforms. Strong analytical, organizational, communication, and stakeholder-management skills. Demonstrated ability to influence and lead without direct authority. Proficiency with Microsoft Office and/or Google Workspace. Ability and willingness to travel extensively across the North American portfolio, typically 40-60%. . click apply for full job details
Job Description Job Description Position Location: Hanscom AFB, OH (on-site) Makai is seeking a Project Manager with significant Scrum Master experience to lead efforts directly associated with the Air Force (AF) C3BM (Command and Control, Battle Management) PEO Director of Engineering. Responsibilities include oversight for the architecture, design, analysis and implementation of digital twin models (for AF networks and systems), support the identification and integration of emerging technologies, and support of a newly designed and approved NetWorthiness process. Scrum Master duties involve working closely with AF senior leaders and cross-functional teams and stakeholders to develop, document, and implement process/task management procedures. The SCRUM Master / Project Manager will perform the following duties: Essential Duties and Responsibilities The ideal candidate will be responsible for the end-to-end management of the programs and projects supporting Air Force communications systems, ensuring that all objectives are met, and deliveries are completed on time. Serving in a cross functional role as SCRUM Master / Project Manager, supporting the C3BM Governance Directorate, a seasoned professional will have the ability to work closely with Senior AF Leaders and cross functional engineering teams, responsible for facilitating Agile processes and managing strategic initiatives that enhance the development of governance and oversight processes across mission-critical programs. Your duties will directly support alignment of C3BM governance policies, tracking program milestones, managing risk, and maintaining clear communication with stakeholders. Directly report to senior AF leaders within the AFRL and PEO C3BM organizations Communicate Project and Program status to stakeholders and leadership, through both written and verbal lines of communication Continuously improve program risk management processes and procedures Collaborate with cross-functional teams, including engineers, developers, subject matter experts, and mission operators, to gather insights and expertise on newly developed technologies Assist stakeholders with transformation of analysis to communications acquisition action plans Facilitate Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews Champion Agile principles while aligning with business objectives and timelines. Report on the status of project scope, resources, schedules, risks, and budgets to ensure on-time delivery Track and report performance indicators providing transparency on team progress and project health daily Excellent leadership and communication skills, with the ability to effectively communicate to both technical and non-technical stakeholders during meetings and briefings Flexibility to solve problems using strong analytical skill set Degree/Education and Training Requirements BA/BS in related technical field Experience 5 - 7 years Detailed Oriented Project Manager Ability to Excel in Multiple Environments Meticulous SCRUM Manager Detail Oriented Facilitator Analytical Problem-Solving Experience Advanced Professional Leadership SECURITY CLEARANCE Secret with ability to upgrade to TS/SCI WORKING CONDITIONS Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements. Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone. General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Regular attendance in accordance with established work schedule is mandatory. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work No regular travel in support of this contract, however ad-hoc travel may be required Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination. Candidates must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Candidates must be able to interface effectively with individuals at all levels of the organization. Grooming and dress is usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area. Estimated Compensation $140,000 - $155,000 Individual salaries are determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand. General Description of Benefits and Other Compensation to be Offered: 11 Federal Holidays with Pay Vacation (Personal/sick leave) Medical, Dental, Vision Wellness Participation Weight Loss Reimbursement Health Care Flex Spending Short Term/Long Term Disability Simple IRA (Savings Incentive Match Plan) Basic Life Insurance Tuition Assistance Program Employee Assistance Program (EAP) Other Paid Absences Professional Memberships Overtime Pay Flexible Spending Account (FSA) As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
09/27/2026
Full time
Job Description Job Description Position Location: Hanscom AFB, OH (on-site) Makai is seeking a Project Manager with significant Scrum Master experience to lead efforts directly associated with the Air Force (AF) C3BM (Command and Control, Battle Management) PEO Director of Engineering. Responsibilities include oversight for the architecture, design, analysis and implementation of digital twin models (for AF networks and systems), support the identification and integration of emerging technologies, and support of a newly designed and approved NetWorthiness process. Scrum Master duties involve working closely with AF senior leaders and cross-functional teams and stakeholders to develop, document, and implement process/task management procedures. The SCRUM Master / Project Manager will perform the following duties: Essential Duties and Responsibilities The ideal candidate will be responsible for the end-to-end management of the programs and projects supporting Air Force communications systems, ensuring that all objectives are met, and deliveries are completed on time. Serving in a cross functional role as SCRUM Master / Project Manager, supporting the C3BM Governance Directorate, a seasoned professional will have the ability to work closely with Senior AF Leaders and cross functional engineering teams, responsible for facilitating Agile processes and managing strategic initiatives that enhance the development of governance and oversight processes across mission-critical programs. Your duties will directly support alignment of C3BM governance policies, tracking program milestones, managing risk, and maintaining clear communication with stakeholders. Directly report to senior AF leaders within the AFRL and PEO C3BM organizations Communicate Project and Program status to stakeholders and leadership, through both written and verbal lines of communication Continuously improve program risk management processes and procedures Collaborate with cross-functional teams, including engineers, developers, subject matter experts, and mission operators, to gather insights and expertise on newly developed technologies Assist stakeholders with transformation of analysis to communications acquisition action plans Facilitate Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews Champion Agile principles while aligning with business objectives and timelines. Report on the status of project scope, resources, schedules, risks, and budgets to ensure on-time delivery Track and report performance indicators providing transparency on team progress and project health daily Excellent leadership and communication skills, with the ability to effectively communicate to both technical and non-technical stakeholders during meetings and briefings Flexibility to solve problems using strong analytical skill set Degree/Education and Training Requirements BA/BS in related technical field Experience 5 - 7 years Detailed Oriented Project Manager Ability to Excel in Multiple Environments Meticulous SCRUM Manager Detail Oriented Facilitator Analytical Problem-Solving Experience Advanced Professional Leadership SECURITY CLEARANCE Secret with ability to upgrade to TS/SCI WORKING CONDITIONS Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements. Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone. General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Regular attendance in accordance with established work schedule is mandatory. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work No regular travel in support of this contract, however ad-hoc travel may be required Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination. Candidates must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Candidates must be able to interface effectively with individuals at all levels of the organization. Grooming and dress is usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area. Estimated Compensation $140,000 - $155,000 Individual salaries are determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand. General Description of Benefits and Other Compensation to be Offered: 11 Federal Holidays with Pay Vacation (Personal/sick leave) Medical, Dental, Vision Wellness Participation Weight Loss Reimbursement Health Care Flex Spending Short Term/Long Term Disability Simple IRA (Savings Incentive Match Plan) Basic Life Insurance Tuition Assistance Program Employee Assistance Program (EAP) Other Paid Absences Professional Memberships Overtime Pay Flexible Spending Account (FSA) As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Description Job Description Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range : $70,000 - $100,000 / Year depending on experience Schedule : Monday - Friday, 8am - 5pm Benefits : This position is eligible for medical, dental, vision, and 401(k). Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. Position Overview: Our client is seeking a knowledgeable Microsoft 365 Specialist to manage and enhance their Microsoft 365, Azure, Intune, and Purview environments. This role focuses on optimizing productivity tools, securing enterprise infrastructure, and ensuring compliance through advanced Microsoft solutions. Key Responsibilities: Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Manage and secure Azure infrastructure, including Azure AD, identity management, and conditional access policies. Implement and maintain Microsoft Intune for endpoint and mobile device management. Deploy and oversee Microsoft Purview to ensure compliance, data governance, and information protection. Monitor system performance, troubleshoot issues, and maintain service availability. Automate tasks and configurations using PowerShell or similar scripting tools. Provide user training and support to maximize adoption of Microsoft solutions. Collaborate with IT teams and business units to deliver secure, scalable, and efficient technology solutions. Stay current on Microsoft 365, Azure, Intune, and Purview updates and recommend improvements. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 3+ years of hands-on experience managing Microsoft 365, Azure, Intune, and Purview environments. Strong expertise in Azure Active Directory , including conditional access and MFA. Proficiency in configuring and managing Microsoft Intune for endpoint security and device management. Deep understanding of compliance and governance features within Microsoft Purview . Experience with PowerShell scripting for automation and system management. Strong problem-solving skills and the ability to work independently or in a team. Excellent communication and documentation skills. Preferred Qualifications: Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert , Azure Administrator Associate , or equivalent. Experience in hybrid environments integrating on-premises systems with Microsoft cloud solutions. Familiarity with enterprise data governance and advanced compliance scenarios. Application: If you are skilled in Microsoft 365, Azure, Intune, and Purview we encourage you to apply today! Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
09/27/2026
Full time
Job Description Job Description Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range : $70,000 - $100,000 / Year depending on experience Schedule : Monday - Friday, 8am - 5pm Benefits : This position is eligible for medical, dental, vision, and 401(k). Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. Position Overview: Our client is seeking a knowledgeable Microsoft 365 Specialist to manage and enhance their Microsoft 365, Azure, Intune, and Purview environments. This role focuses on optimizing productivity tools, securing enterprise infrastructure, and ensuring compliance through advanced Microsoft solutions. Key Responsibilities: Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Manage and secure Azure infrastructure, including Azure AD, identity management, and conditional access policies. Implement and maintain Microsoft Intune for endpoint and mobile device management. Deploy and oversee Microsoft Purview to ensure compliance, data governance, and information protection. Monitor system performance, troubleshoot issues, and maintain service availability. Automate tasks and configurations using PowerShell or similar scripting tools. Provide user training and support to maximize adoption of Microsoft solutions. Collaborate with IT teams and business units to deliver secure, scalable, and efficient technology solutions. Stay current on Microsoft 365, Azure, Intune, and Purview updates and recommend improvements. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 3+ years of hands-on experience managing Microsoft 365, Azure, Intune, and Purview environments. Strong expertise in Azure Active Directory , including conditional access and MFA. Proficiency in configuring and managing Microsoft Intune for endpoint security and device management. Deep understanding of compliance and governance features within Microsoft Purview . Experience with PowerShell scripting for automation and system management. Strong problem-solving skills and the ability to work independently or in a team. Excellent communication and documentation skills. Preferred Qualifications: Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert , Azure Administrator Associate , or equivalent. Experience in hybrid environments integrating on-premises systems with Microsoft cloud solutions. Familiarity with enterprise data governance and advanced compliance scenarios. Application: If you are skilled in Microsoft 365, Azure, Intune, and Purview we encourage you to apply today! Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have) Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred) Experience using service industry software (dispatching, job costing, CRM, etc.) At least 5 years' experience leading and managing subordinates Customer focused and growth oriented mindset Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets) Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred Experience Hands on field experience in a technical role HVAC industry experience Experience working in a small business environment Responsibilities & Expectations Provide strong leadership, management, and business oversight for the Service Department Communicate clear performance expectations to technicians and support staff Ensure accountability and compliance through defined processes and training Review cost budgets for service projects and maintenance agreements Own and develop long term customer relationships Set team expectations, conduct performance reviews, and recommend compensation updates Confidently engage in customer outreach, sales coordination, and business development efforts Address customer complaints and apply technical knowledge to ensure satisfaction Ensure smooth, timely, and effective internal and external communication Review technician performance and efficiency using service management software Train and manage technician use of service software tools Promote team cohesion, alignment, and morale Plan and lead effective, well run staff meetings Ensure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal Traits Calm under pressure - Service work is dynamic, with periods of heavy demand Positive, can do attitude - There is a solution; supported by a strong leadership team, you will find it High accountability - Owns outcomes; supports the team publicly and coaches privately Team player - Strong leaders are also great listeners and collaborators Process oriented and solutions focused - When problems arise, systems are improved Clear communicator - Especially when giving direction, feedback, or setting priorities Coaching mindset - Invested in developing technicians, not just dispatching them Fair and consistent - Avoids favoritism and builds trust through consistency Customer savvy and diplomatic - Especially when delivering difficult news Adaptable - Comfortable with changing priorities, schedules, and customer needs Benefits Competitive salary: $110,000-$140,000 Company vehicle 401(k) and retirement plan Health insurance Health savings account (HSA) Flexible spending account (FSA) Paid time off Employee referral program Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer. Compensation details: 00 Hourly Wage PI737b5882bf80-0017
09/27/2026
Full time
Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have) Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred) Experience using service industry software (dispatching, job costing, CRM, etc.) At least 5 years' experience leading and managing subordinates Customer focused and growth oriented mindset Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets) Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred Experience Hands on field experience in a technical role HVAC industry experience Experience working in a small business environment Responsibilities & Expectations Provide strong leadership, management, and business oversight for the Service Department Communicate clear performance expectations to technicians and support staff Ensure accountability and compliance through defined processes and training Review cost budgets for service projects and maintenance agreements Own and develop long term customer relationships Set team expectations, conduct performance reviews, and recommend compensation updates Confidently engage in customer outreach, sales coordination, and business development efforts Address customer complaints and apply technical knowledge to ensure satisfaction Ensure smooth, timely, and effective internal and external communication Review technician performance and efficiency using service management software Train and manage technician use of service software tools Promote team cohesion, alignment, and morale Plan and lead effective, well run staff meetings Ensure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal Traits Calm under pressure - Service work is dynamic, with periods of heavy demand Positive, can do attitude - There is a solution; supported by a strong leadership team, you will find it High accountability - Owns outcomes; supports the team publicly and coaches privately Team player - Strong leaders are also great listeners and collaborators Process oriented and solutions focused - When problems arise, systems are improved Clear communicator - Especially when giving direction, feedback, or setting priorities Coaching mindset - Invested in developing technicians, not just dispatching them Fair and consistent - Avoids favoritism and builds trust through consistency Customer savvy and diplomatic - Especially when delivering difficult news Adaptable - Comfortable with changing priorities, schedules, and customer needs Benefits Competitive salary: $110,000-$140,000 Company vehicle 401(k) and retirement plan Health insurance Health savings account (HSA) Flexible spending account (FSA) Paid time off Employee referral program Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer. Compensation details: 00 Hourly Wage PI737b5882bf80-0017
Amazon Development Center U.S., Inc.
Herndon, Virginia
AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
09/27/2026
Full time
AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
Job Description Job Description Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team. Position details Title of position: Principal Machine Learning Engineer Position type: Full time Location: Seattle, WA Position reports to: Director of Software Systems Engineering Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled. Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time About the Position: Position : Principal Machine Learning Engineer -Gen AI, Machine Learning, Graph ML, Big Data Experience : 10+ Years Seattle, WA - Hybrid Our AI Core group is pioneering platforms and solutions for Generative AI, including AI Agents, RAG, Knowledge Bases, Data Mining, Anomaly Detection, and LLM fine-tuning. These innovations power flagship Extreme products while enabling entirely new offerings. Together, we are driving a fundamental shift in how businesses manage networks by building intelligent, high-performance multi-agent systems that perceive, learn, and act in real time. At Extreme, innovation is not just encouraged, it is expected. Advance with us and help shape the future of network intelligence. Required Skills & Expertise: Degree in mathematics/computer science or related discipline. 10+ years of experience in the complete software development lifecycle including design, coding, code reviews, testing, build processes, deployments and operations. 6+ years of experience in Python with an in-depth knowledge of its advanced features and libraries. Expertise in designing RESTful APIs with hands-on experience with technologies such as FastAPI. Proficient in Docker, Kubernetes, and modern CI/CD practices. 4+ years of experience in leading the design and architecture of large distributed systems preferably on cloud platforms (e.g., AWS, Azure, Google Cloud). Experience as a mentor, tech lead or leading an engineering team. Preferred Qualifications: MS or PhD in Computer Science or equivalent experience in ML. Experience working with ML technologies (PyTorch, Sagemaker, Triton, TensorRT, etc.). Experience with NoSQL and document databases. Proven ability to handle big data, optimize workflows, and improve system performance. Come work with a team of highly talented engineers, and advance with us to achieve new heights every day! Equal Employment Opportunity Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply. This role offers a market competitive salary with an anticipated base compensation range of 150,000 to 200,000 USD. Actual compensation will depend on the selected candidate's experience, qualifications, skills, and work location. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay upon hire. This range is determined using objective, gender neutral criteria based on skills, experience, responsibility, and working conditions. In addition to base pay, this role is eligible for a performance based bonus and the full benefits package described below. Benefits and total rewards: Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include: Medical, dental, and vision insurance Flexible work schedules and work-from-home opportunities where role permits Paid time off, including open time off in eligible markets and statutory leave in all markets Paid holidays in accordance with local practice Retirement savings programs, including RRSP matching in Canada Employee Stock Purchase Program, where eligible Employee assistance program Tuition reimbursement, where eligible Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/27/2026
Full time
Job Description Job Description Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team. Position details Title of position: Principal Machine Learning Engineer Position type: Full time Location: Seattle, WA Position reports to: Director of Software Systems Engineering Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled. Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time About the Position: Position : Principal Machine Learning Engineer -Gen AI, Machine Learning, Graph ML, Big Data Experience : 10+ Years Seattle, WA - Hybrid Our AI Core group is pioneering platforms and solutions for Generative AI, including AI Agents, RAG, Knowledge Bases, Data Mining, Anomaly Detection, and LLM fine-tuning. These innovations power flagship Extreme products while enabling entirely new offerings. Together, we are driving a fundamental shift in how businesses manage networks by building intelligent, high-performance multi-agent systems that perceive, learn, and act in real time. At Extreme, innovation is not just encouraged, it is expected. Advance with us and help shape the future of network intelligence. Required Skills & Expertise: Degree in mathematics/computer science or related discipline. 10+ years of experience in the complete software development lifecycle including design, coding, code reviews, testing, build processes, deployments and operations. 6+ years of experience in Python with an in-depth knowledge of its advanced features and libraries. Expertise in designing RESTful APIs with hands-on experience with technologies such as FastAPI. Proficient in Docker, Kubernetes, and modern CI/CD practices. 4+ years of experience in leading the design and architecture of large distributed systems preferably on cloud platforms (e.g., AWS, Azure, Google Cloud). Experience as a mentor, tech lead or leading an engineering team. Preferred Qualifications: MS or PhD in Computer Science or equivalent experience in ML. Experience working with ML technologies (PyTorch, Sagemaker, Triton, TensorRT, etc.). Experience with NoSQL and document databases. Proven ability to handle big data, optimize workflows, and improve system performance. Come work with a team of highly talented engineers, and advance with us to achieve new heights every day! Equal Employment Opportunity Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply. This role offers a market competitive salary with an anticipated base compensation range of 150,000 to 200,000 USD. Actual compensation will depend on the selected candidate's experience, qualifications, skills, and work location. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay upon hire. This range is determined using objective, gender neutral criteria based on skills, experience, responsibility, and working conditions. In addition to base pay, this role is eligible for a performance based bonus and the full benefits package described below. Benefits and total rewards: Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include: Medical, dental, and vision insurance Flexible work schedules and work-from-home opportunities where role permits Paid time off, including open time off in eligible markets and statutory leave in all markets Paid holidays in accordance with local practice Retirement savings programs, including RRSP matching in Canada Employee Stock Purchase Program, where eligible Employee assistance program Tuition reimbursement, where eligible Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
SAAB, a global defense and security leader, is seeking a Director of Software Engineering within our IT & Digital Solutions organization. In this role, you will lead multiple engineering teams delivering mission-critical software for advanced Defense & Aerospace systems. You will define technical strategy, drive architecture and quality standards, and ensure on-time, secure, and compliant delivery. You will mentor managers and engineers, foster innovation and collaboration, and partner with Systems Engineering on cutting-edge defense solutions that advance global security. Responsibilities Provide strategic and technical leadership for multiple software engineering teams delivering mission-critical Defense & Aerospace solutions. Define and maintain the software architecture and technology roadmap aligned with Saab's business and product strategies. Oversee the full software development lifecycle, ensuring quality, security, and compliance with applicable defense and aerospace standards. Collaborate closely with systems engineering, hardware engineering, cybersecurity, product management, and program management to deliver integrated solutions. Champion and implement modern engineering practices such as Agile, Dev Sec Ops, CI/CD, automated testing, and model-based approaches. Manage, mentor, and develop engineering managers, architects, and senior engineers, fostering a culture of innovation, collaboration, and continuous improvement. Support bids and proposals, including scope definition, cost and schedule estimation, and presentation of technical approaches to internal and external stakeholders. Review and approve key technical artifacts, including requirements, design documents, interface definitions, and verification plans. Ensure that software solutions meet stringent reliability, safety, and security requirements appropriate for defense applications. Engage with customers and partners as needed to understand mission needs and translate them into robust software solutions. Required Skills Technical leadership of large software engineering organizations Software architecture and system design for complex, mission-critical systems Experience with Defense & Aerospace or similarly regulated industries Strong background in languages such as C, C++, Java, or similar Model-based systems and software engineering practices Agile and hybrid Agile project management in regulated environments Dev Sec Ops, CI/CD, and automated testing Secure software development and cybersecurity principles Requirements analysis and traceability across full lifecycle Collaboration with systems, hardware, and cybersecurity engineering Cost, schedule, and resource estimation for software programs Mentoring, coaching, and building high-performing teams
09/27/2026
Full time
SAAB, a global defense and security leader, is seeking a Director of Software Engineering within our IT & Digital Solutions organization. In this role, you will lead multiple engineering teams delivering mission-critical software for advanced Defense & Aerospace systems. You will define technical strategy, drive architecture and quality standards, and ensure on-time, secure, and compliant delivery. You will mentor managers and engineers, foster innovation and collaboration, and partner with Systems Engineering on cutting-edge defense solutions that advance global security. Responsibilities Provide strategic and technical leadership for multiple software engineering teams delivering mission-critical Defense & Aerospace solutions. Define and maintain the software architecture and technology roadmap aligned with Saab's business and product strategies. Oversee the full software development lifecycle, ensuring quality, security, and compliance with applicable defense and aerospace standards. Collaborate closely with systems engineering, hardware engineering, cybersecurity, product management, and program management to deliver integrated solutions. Champion and implement modern engineering practices such as Agile, Dev Sec Ops, CI/CD, automated testing, and model-based approaches. Manage, mentor, and develop engineering managers, architects, and senior engineers, fostering a culture of innovation, collaboration, and continuous improvement. Support bids and proposals, including scope definition, cost and schedule estimation, and presentation of technical approaches to internal and external stakeholders. Review and approve key technical artifacts, including requirements, design documents, interface definitions, and verification plans. Ensure that software solutions meet stringent reliability, safety, and security requirements appropriate for defense applications. Engage with customers and partners as needed to understand mission needs and translate them into robust software solutions. Required Skills Technical leadership of large software engineering organizations Software architecture and system design for complex, mission-critical systems Experience with Defense & Aerospace or similarly regulated industries Strong background in languages such as C, C++, Java, or similar Model-based systems and software engineering practices Agile and hybrid Agile project management in regulated environments Dev Sec Ops, CI/CD, and automated testing Secure software development and cybersecurity principles Requirements analysis and traceability across full lifecycle Collaboration with systems, hardware, and cybersecurity engineering Cost, schedule, and resource estimation for software programs Mentoring, coaching, and building high-performing teams
Amazon Development Center U.S., Inc.
Herndon, Virginia
AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
09/27/2026
Full time
AWS Secure Connection Services (SCS) is looking for an experienced Software Development Engineer to join our growing team that will be building solutions to complex problems that will scale for Amazon Dedicated Cloud (ADC). ADC's bring AWS cloud solutions to a broad range of customers, countries, or organizations. Successful candidates will be able to grasp complex scenarios and find ways to innovate on behalf of the customer to deliver innovative solutions. At Amazon Web Services, we like to "work backwards": start by understanding what customers need and using that to guide our software engineering. We're looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly put features into customers' hands. Our best ideas become even better when we get feedback from real customer use. The sooner we can get that feedback, the more quickly we can grow. This position requires that the candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities - Working with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions - Developing solutions to complex problems through improvements to processes or automation - Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc. - Closely coordinating with engineers and product managers across the organization to ensure we are delivering the highest value solutions to meet our customer's needs A day in the life As an SDE, you will be responsible for designing, developing, testing, and deploying scalable solutions. You will collaborate closely with a team of developers to influence our overall strategy and define the team's roadmap. You will also help drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. In this role you will: - Challenge themselves and teammates: Personal and professional growth is a key component of every day life at Amazon. The right candidate will be willing to take on hard problems and drive innovative automated solutions. - Have excellent communication and documentation skills: Able to communicate design and concepts to both technical and non-technical audiences from interns to directors, through clearly documented coding, writing and verbally. - Have keenness to explore: We are not blatant path followers. The right candidate will be comfortable taking a contrarian view point when it makes sense for our customers. - Be a Proactive thinker: Thinking critically about long term growth and scaling to meet a global demand is key. The right candidate will be willing to thoughtfully consider all aspects of choices and outcomes. - Have patience and persistence: Global impact is an iterative process. The right candidate will have an ingrained improvement loop of setting goals based on customer feedback, designing solutions, executing, refining and continuously improving. About the team About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 4+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 143 400.00 USD annually
Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details
09/27/2026
Full time
Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details
Job Description Are you graduating this year? Are you ready to fast-track your career and make an impact from day one? Aramark's Management Accelerator Program (MAP) is your launchpad to leadership. Designed for recent graduates, MAP is an immersive experience that blends operations and people management with professional development, mentorship, and community building. Most MAP roles offer the opportunity to lead a team in your first job out of school! You'll gain the skills, confidence, and experience to thrive in a fast-paced, people-first environment. MAP participants chart their own course to leadership. Whether you stay in your current account after the program, explore a new line of business, relocate to a different city, or pivot between operations and functional roles your journey is yours to design. Ready to MAP your future? Apply now and take the first step toward a career that accelerates your potential. Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition . The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Compensation Data COMPENSATION: The salary range for this position is $55,000.00 to $55,000.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Ideal applicants will graduate between December 2025 and August 2026. The program starts between May and August 2026 based on the area of the business. All degree requirements must be completed prior to the start of the program. Students with a degree or background in hospitality, business, culinary, food service, or facilities management preferred Candidates with excellent verbal, written, and professional communication skills Candidates willing to work flexible hours, which may include nights, weekends or holidays Must be eligible to work in the U.S. without sponsorship About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
09/26/2026
Full time
Job Description Are you graduating this year? Are you ready to fast-track your career and make an impact from day one? Aramark's Management Accelerator Program (MAP) is your launchpad to leadership. Designed for recent graduates, MAP is an immersive experience that blends operations and people management with professional development, mentorship, and community building. Most MAP roles offer the opportunity to lead a team in your first job out of school! You'll gain the skills, confidence, and experience to thrive in a fast-paced, people-first environment. MAP participants chart their own course to leadership. Whether you stay in your current account after the program, explore a new line of business, relocate to a different city, or pivot between operations and functional roles your journey is yours to design. Ready to MAP your future? Apply now and take the first step toward a career that accelerates your potential. Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition . The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Compensation Data COMPENSATION: The salary range for this position is $55,000.00 to $55,000.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Ideal applicants will graduate between December 2025 and August 2026. The program starts between May and August 2026 based on the area of the business. All degree requirements must be completed prior to the start of the program. Students with a degree or background in hospitality, business, culinary, food service, or facilities management preferred Candidates with excellent verbal, written, and professional communication skills Candidates willing to work flexible hours, which may include nights, weekends or holidays Must be eligible to work in the U.S. without sponsorship About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.
09/26/2026
Full time
Job Description Job Description The Role As a Technical Engineer - Packaging at Green Thumb Industries (GTI), you will be responsible for designing, developing, and optimizing packaging and packaging automation solutions for our production processes across multiple facilities. In this role, you will balance various factors, including product protection, cost, regulatory requirements, and brand standards. Working collaboratively with GTI's Brand and Product Development team, you will transform packaging concepts into scalable production-ready solutions and develop automation systems that align with local volume requirements. Additionally, this role will support local facilities by addressing packaging and automation challenges. Our ideal candidate has expertise in equipment selection, equipment troubleshooting, and implementing automated packaging production processes within a manufacturing environment. We are open to finding the right candidate who is willing to travel for this role. Our priority locations are Chicago HQ, Mid-Atlantic region or near one of our manufacturing facilities with close proximity to a hub airport. Responsibilities Packaging Design and Development: Collaborate with Brand to design, develop and validate packaging solutions that provide adequate protection for products during transportation, storage, and handling. Consider factors such as product fragility, size, weight, and shelf life when designing packaging. Collaborate with Process Engineer and Operations team to determine automated manufacturing processes for new GTI product packaging Coordinate with cross-functional team line validation studies for new packaging selections to determine the best option for the business. Automation System Design & Implementation: Research and select packaging automation solutions which fit the local sites' volume, staffing, and regulatory needs. Collaborate with cross-functional teams to conceptualize and design packaging automation systems that align with production requirements and quality standards. Conduct financial analysis on automation solutions to ensure capital is spent efficiently and ensure the highest return on capital investment. Lead the integration of packaging automation solutions into existing manufacturing processes, ensuring seamless implementation and minimal disruption to operations. Serve as SME for packaging automation technology; execute equipment-level tech transfer including controls training and commissioning support, enabling site teams to maintain and operate new automation solutions independently. Work with the site team to ensure Autonomous Maintenance and Planned Maintenance systems are in place for new automation solutions. Lead IQ, OQ, and PQ validations for new and modified packaging equipment and processes; execute technical transfers to site production teams in partnership with Quality. Own the hardware side of label printing and marking equipment across all sites, including printer fleet selection, installation, qualification, and uptime; partner with the Director of Packaging & Process Optimization on label accuracy and compliance outcomes Technical Support & Continuous Improvement: Provide ongoing technical support for packaging automation equipment, troubleshooting issues, and implementing corrective actions to maximize efficiency and minimize downtime. Ensure the local teams are trained on the equipment through extensive technical knowledge transfer to promote a culture of Autonomous Maintenance. Provide engineering startup support for new facilities, including: Equipment layout and requirements definition Construction handoff coordination Regulatory compliance requirements for equipment Best-practice process development for new lines Equipment technical transfer and controls training Maintain up-to-date as-built records, drawings, and SOP documentation for all packaging equipment deployments. Cross-Functional Collaboration: Provide engineering input to Product Development, Operations, Supply Chain, and Marketing on packaging equipment capabilities, constraints, and automation options, supporting overall packaging strategy. Work cross-functionally to translate ideas and packaging specifications from marketing and research and development into scalable and efficient packaging processes at site level Integrate with the Maintenance vertical to ensure packaging automation equipment is supported through structured turnover documentation, spare parts planning, and technician training programs; serve as the primary engineering contact for maintenance on all packaging systems. Travel to GTI manufacturing and processing locations to scope and execute packaging processes. Safety & Compliance Be aware of and actively mitigate hazards in the workspace. Retain and apply department-specific safety and compliance training. Report safety incidents and concerns; comply with all follow-up actions. Maintain compliance with area safety requirements, state regulations, and PPE requirements. Follow GMP, biosecurity, sanitation, and other quality and compliance requirements. Report and escalate safety and quality concerns promptly. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance), and must be able to do so with extreme care and caution when working with product. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications 4+ years' experience in Packaging Engineering or Technical Engineering. Bachelor's degree in engineering or related field, or equivalent experience. Proven experience in packaging engineering within a regulated consumer goods or related manufacturing industry (food & beverage, pharma, nutraceuticals, or similar). Cannabis industry experience or experience in other highly regulated environments highly desired. Experience driving efficiency and continuous improvement in an automated manufacturing environment.
Job Description Job Description Position Summary: The Assistant Director of Building Services & Senior Chief Engineer performs advanced preventive and corrective maintenance, diagnoses complex mechanical and electrical issues, monitors building automation systems, coordinates with contractors and vendors, and provides technical guidance to junior maintenance personnel. This position serves as a senior technical resource for building operations and is responsible for maintaining critical HVAC equipment, supporting tenant comfort, minimizing equipment downtime, and ensuring properties operate in accordance with company standards, manufacturer requirements, and applicable safety codes Position Responsibilities: Operate, inspect, maintain, troubleshoot, and repair commercial HVAC systems and associated building equipment. Perform preventive, predictive, and corrective maintenance on: Air handling units (AHUs) Rooftop units (RTUs) Chillers and cooling towers Boilers and heating systems Pumps, motors, and variable frequency drives (VFDs) Exhaust and ventilation systems Fan coil units and terminal units Refrigeration equipment Pneumatic and electronic controls Building automation/management systems (BAS/BMS) Conduct routine mechanical-room and building inspections to identify equipment deficiencies and potential failures before they affect building operations. Diagnose complex HVAC, electrical, mechanical, refrigeration, and controls problems using appropriate testing instruments and diagnostic procedures. Monitor building automation systems and adjust HVAC operating parameters to maintain tenant comfort and optimize energy performance. Respond to HVAC-related emergencies, equipment failures, tenant service requests, and after-hours calls as required. Perform equipment start-ups, shutdowns, operational testing, and seasonal changeovers. Maintain accurate preventive maintenance records, work orders, equipment logs, inspection reports, and service documentation. Review equipment performance and recommend repairs, replacements, upgrades, or energy-efficiency improvements. Coordinate with property management, facility management, engineering staff, tenants, contractors, and service vendors. Assist with contractor oversight, including reviewing work, verifying completion, and ensuring work is performed safely and according to specifications. Maintain appropriate levels of HVAC parts, filters, refrigerants, tools, and maintenance supplies. Support capital improvement projects, equipment replacements, renovations, and building-system upgrades. Maintain compliance with applicable OSHA requirements, building codes, environmental regulations, and company safety procedures. Maintain clean, organized, and safe mechanical rooms, equipment areas, and workspaces. Provide technical guidance, training, and assistance to junior maintenance technicians. Prioritize maintenance activities based on equipment criticality, tenant needs, safety, and business impact. Perform general building maintenance duties as needed to support overall property operations. Identify opportunities to improve equipment reliability, energy efficiency, operating costs, and asset life. Assist property management with technical assessments, repair recommendations, and budgeting for HVAC-related capital expenditures. Work with property managers and facility teams to minimize disruption to building occupants during maintenance and repair activities. Support emergency preparedness and building response procedures for HVAC and mechanical-system failures. Senior-Level / Leadership Responsibilities Serve as a subject-matter resource for commercial HVAC systems and building mechanical operations. Provide guidance and technical assistance to maintenance technicians and building engineers. Mentor Building Services team members for future development. Review troubleshooting approaches and recommend appropriate corrective actions. Assist in developing preventive maintenance procedures and improving maintenance programs. Help evaluate recurring equipment problems and identify root causes. Provide input regarding equipment replacement, modernization, energy conservation, and operational improvements. Assist management in evaluating contractor performance and technical recommendations. Position Qualifications: High school diploma or equivalent required. Minimum of 10+ years of progressively responsible experience in commercial HVAC maintenance, repair, and troubleshooting. DC 3rd license Demonstrated experience maintaining HVAC systems in commercial buildings, office towers, or other large-scale facilities. Experience performing preventive maintenance, diagnosing equipment issues, and coordinating HVAC repairs. Experience providing technical guidance or mentoring to junior HVAC technicians preferred. Experience with VRF. Comprehensive knowledge of commercial HVAC systems, including: Chillers, boilers, cooling towers, and pumps. Air-handling units, rooftop units, and variable air volume (VAV) systems. Split systems, package units, and exhaust systems. Heating, ventilation, and air-conditioning controls. Strong understanding of refrigeration principles, thermodynamics, and HVAC system operation. Ability to read and interpret mechanical drawings, wiring diagrams, equipment manuals, and control sequences. Proficiency in electrical and mechanical troubleshooting, including the use of diagnostic tools and test equipment. Knowledge of building automation systems (BAS), direct digital controls (DDC), and HVAC control systems. Ability to identify equipment deficiencies, determine root causes, and recommend appropriate corrective actions. Ability to perform preventive and predictive maintenance on HVAC equipment. Knowledge of energy-efficient HVAC operation and opportunities for system optimization. Knowledge of OSHA requirements, applicable safety regulations, and safe work practices related to HVAC and building maintenance. Understanding of refrigerant-handling regulations, environmental requirements, and proper refrigerant recovery and disposal procedures. Ability to communicate effectively with building management, clients, tenants, coworkers, contractors, and vendors. Demonstrated ability to provide professional, responsive, and courteous customer service. Ability to explain technical issues, repair recommendations, and equipment conditions clearly to both technical and nontechnical audiences. Strong organizational and time-management skills, with the ability to prioritize work orders and respond to urgent maintenance needs. Ability to work independently and collaboratively as part of an engineering team. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please e-mail or call . Akridge believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/26/2026
Full time
Job Description Job Description Position Summary: The Assistant Director of Building Services & Senior Chief Engineer performs advanced preventive and corrective maintenance, diagnoses complex mechanical and electrical issues, monitors building automation systems, coordinates with contractors and vendors, and provides technical guidance to junior maintenance personnel. This position serves as a senior technical resource for building operations and is responsible for maintaining critical HVAC equipment, supporting tenant comfort, minimizing equipment downtime, and ensuring properties operate in accordance with company standards, manufacturer requirements, and applicable safety codes Position Responsibilities: Operate, inspect, maintain, troubleshoot, and repair commercial HVAC systems and associated building equipment. Perform preventive, predictive, and corrective maintenance on: Air handling units (AHUs) Rooftop units (RTUs) Chillers and cooling towers Boilers and heating systems Pumps, motors, and variable frequency drives (VFDs) Exhaust and ventilation systems Fan coil units and terminal units Refrigeration equipment Pneumatic and electronic controls Building automation/management systems (BAS/BMS) Conduct routine mechanical-room and building inspections to identify equipment deficiencies and potential failures before they affect building operations. Diagnose complex HVAC, electrical, mechanical, refrigeration, and controls problems using appropriate testing instruments and diagnostic procedures. Monitor building automation systems and adjust HVAC operating parameters to maintain tenant comfort and optimize energy performance. Respond to HVAC-related emergencies, equipment failures, tenant service requests, and after-hours calls as required. Perform equipment start-ups, shutdowns, operational testing, and seasonal changeovers. Maintain accurate preventive maintenance records, work orders, equipment logs, inspection reports, and service documentation. Review equipment performance and recommend repairs, replacements, upgrades, or energy-efficiency improvements. Coordinate with property management, facility management, engineering staff, tenants, contractors, and service vendors. Assist with contractor oversight, including reviewing work, verifying completion, and ensuring work is performed safely and according to specifications. Maintain appropriate levels of HVAC parts, filters, refrigerants, tools, and maintenance supplies. Support capital improvement projects, equipment replacements, renovations, and building-system upgrades. Maintain compliance with applicable OSHA requirements, building codes, environmental regulations, and company safety procedures. Maintain clean, organized, and safe mechanical rooms, equipment areas, and workspaces. Provide technical guidance, training, and assistance to junior maintenance technicians. Prioritize maintenance activities based on equipment criticality, tenant needs, safety, and business impact. Perform general building maintenance duties as needed to support overall property operations. Identify opportunities to improve equipment reliability, energy efficiency, operating costs, and asset life. Assist property management with technical assessments, repair recommendations, and budgeting for HVAC-related capital expenditures. Work with property managers and facility teams to minimize disruption to building occupants during maintenance and repair activities. Support emergency preparedness and building response procedures for HVAC and mechanical-system failures. Senior-Level / Leadership Responsibilities Serve as a subject-matter resource for commercial HVAC systems and building mechanical operations. Provide guidance and technical assistance to maintenance technicians and building engineers. Mentor Building Services team members for future development. Review troubleshooting approaches and recommend appropriate corrective actions. Assist in developing preventive maintenance procedures and improving maintenance programs. Help evaluate recurring equipment problems and identify root causes. Provide input regarding equipment replacement, modernization, energy conservation, and operational improvements. Assist management in evaluating contractor performance and technical recommendations. Position Qualifications: High school diploma or equivalent required. Minimum of 10+ years of progressively responsible experience in commercial HVAC maintenance, repair, and troubleshooting. DC 3rd license Demonstrated experience maintaining HVAC systems in commercial buildings, office towers, or other large-scale facilities. Experience performing preventive maintenance, diagnosing equipment issues, and coordinating HVAC repairs. Experience providing technical guidance or mentoring to junior HVAC technicians preferred. Experience with VRF. Comprehensive knowledge of commercial HVAC systems, including: Chillers, boilers, cooling towers, and pumps. Air-handling units, rooftop units, and variable air volume (VAV) systems. Split systems, package units, and exhaust systems. Heating, ventilation, and air-conditioning controls. Strong understanding of refrigeration principles, thermodynamics, and HVAC system operation. Ability to read and interpret mechanical drawings, wiring diagrams, equipment manuals, and control sequences. Proficiency in electrical and mechanical troubleshooting, including the use of diagnostic tools and test equipment. Knowledge of building automation systems (BAS), direct digital controls (DDC), and HVAC control systems. Ability to identify equipment deficiencies, determine root causes, and recommend appropriate corrective actions. Ability to perform preventive and predictive maintenance on HVAC equipment. Knowledge of energy-efficient HVAC operation and opportunities for system optimization. Knowledge of OSHA requirements, applicable safety regulations, and safe work practices related to HVAC and building maintenance. Understanding of refrigerant-handling regulations, environmental requirements, and proper refrigerant recovery and disposal procedures. Ability to communicate effectively with building management, clients, tenants, coworkers, contractors, and vendors. Demonstrated ability to provide professional, responsive, and courteous customer service. Ability to explain technical issues, repair recommendations, and equipment conditions clearly to both technical and nontechnical audiences. Strong organizational and time-management skills, with the ability to prioritize work orders and respond to urgent maintenance needs. Ability to work independently and collaboratively as part of an engineering team. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please e-mail or call . Akridge believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.