33 jobs found

Job Description Job Description Benefits: Company car Competitive salary Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development 401(k) Company parties Job Summary: CTL Companies, established in 1986, is a provider of Audio, Video, Lighting, Controls, Electric, and Shading solutions. With offices in Littleton and a new location opening this fall in Castle Rock, we specialize in delivering high-end residential and commercial automation and integration services. Position Overview We are seeking a highly skilled and experienced Lead Home Automation/AV Technician to join our high-end residential and commercial AV technology team. This role focuses on the installation, programming, and servicing of integrated systems, enhancing luxury residential and select commercial projects. The ideal candidate will have a strong background in AV systems, lighting, shading, and control systems, coupled with excellent customer service and problem-solving abilities. Duties and Responsibilities Installation, Programming, and Servicing Install, program, and service integrated AV, lighting, shading, and control systems. Complete complex audio/video installations, setup, and calibration. Perform pre-wiring, trim-out, installation, and system programming. Support and service new and existing systems. Conduct advanced troubleshooting of simple and complex systems. Install and set up satellite/cable systems. Program advanced systems, including Crestron, Basalte, Control4, Lutron, Vantage, Josh.ai , and others. Design, install, and configure advanced networking/data systems. Client & Team Collaboration Communicate effectively with clients, architects, interior designers, and builders. Work closely with the CTL team to complete projects efficiently and support clients. Participate in project meetings to discuss changes, timelines, and adjustments for optimal outcomes. Product Knowledge & Expertise Stay updated on industry trends, new technologies, and product advancements. Maintain proficiency with Control4, Basalte, Lutron, Crestron, Vantage, Josh.ai , and other leading brands. Complete assigned continuing education and training. Documentation & Technical Support Interpret comprehensive design documentation, including system schematics, rack elevations, and cable schedules. Redline and create "As-Built" documentation for accurate project records. Provide ongoing technical support to clients during installation and post-project completion. Conduct system checks and ensure all components function seamlessly before project sign-off. Required Qualifications: Minimum 3 years of experience in residential AV & automation field installations. Strong verbal and written communication skills. Highly detail-oriented, organized, and capable of multitasking. Ability to work on a rotating on-call service schedule. Proficient in senior-level technician responsibilities. Ability to train and evaluate junior and senior technicians. Strong desktop and mobile computing skills. Clean driving record and background check. Proficiency with MS Office Suite . Technical Expertise in: Control Systems: Crestron Home, Crestron, Control4, Josh.ai, Lutron, and Vantage Controls. Networking: Ubiquiti Unifi Network platform and products. Audio/Video Brands & Systems: Wisdom Audio, Meridian, Audio Control, AVProEdge, Anthem, Storm, Barco, Sony, Samsung, LEA, Sonance, James, Origin, Ambisonic, Marantz, NAD, and others, including setup and integration. Disclaimer: The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed. Join us and be part of a cutting-edge team transforming high-end residential and commercial spaces with state-of-the-art automation and AV technology!

About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.

Job Description Job Description Benefits: Opportunity for advancement Paid time off Training & development 401(k) matching Competitive salary Looking for big consulting firm experience but with all the advantages of a small company? Join the Vergys Team! Vergys is seeking a highly skilled, experienced Senior Cost Modeler / ABC Subject Matter Expert (SME) to join us in a long-term, part-time to full-time, mostly remote opportunity supporting a high-profile federal contract. In this role, you will lead the development of new Activity-Based Costing (ABC) models within CostPerform. You will also develop training guides and lead training sessions to educate others on how to use CostPerform and understand your model(s). Core Job Responsibilities A senior-level Subject Matter Expert role at Vergys is where seasoned consultants actively drive mission-critical financial management and modeling programs. Core responsibilities include: Responsibilities and Daily Tasks: CostPerform Model Configuration & Architecture : Build, configure, and maintain Activity-Based Costing models in CostPerform. Architect the cost pool(s), resource drivers, activity drivers, and allocation rules. System Integration & Data Cleansing : Validate reports from federal financial systems, utilizing programs like PowerQuery or SQL to run scripts, detecting unmapped costs. Architecture Audits & Diagnostic Reporting : Audit legacy charging taxonomies, analyze multi-year labor distribution trends, evaluate direct vs. indirect charging ratios, and author publication-ready Utilization and Gap Analysis Reports. Taxonomy Modernization & Crosswalk Engineering : Author comprehensive Activity Code Lists and ABC Code Dictionaries; construct bi-directional crosswalk tables in MS Excel/SQL mapping legacy codes to modernized structures, collaborating with federal program leads to validate non-1:1 split allocations. Model Unification & Dry-Run Testing : Lead the technical consolidation of separate agency cost models into a unified MMA CostPerform engine Curriculum Design & Training : Develop training curricula (instructor guides, student manuals, 1-page operational cheat sheets); facilitate hybrid and virtual instructor-led training (vILT) Embedded Support & Help-Desk Monitoring : Provide daily user advisory across CostPerform and Tableau, maintain a centralized help-desk support ticket log, and report recurring compliance trends to the client team. Required Skills and Qualifications: Successful candidates should possess high professionalism, value technical precision, and demonstrate strong leadership while meeting the following qualifications: Education : Bachelor's or Master's degree in Accounting, Finance, Economics, Business Administration, or a related quantitative field. Experience : 5-10 years of experience in federal cost accounting, budget formulation/execution, Activity-Based Costing (ABC), and financial modeling. CostPerform Software Proficiency : Demonstrated hands-on experience building, updating, and troubleshooting enterprise cost models in CostPerform. Federal Systems Mastery : Proven experience extracting, reconciling, and validating data from federal accounting and timekeeping platforms (e.g., FBMS, QuickTime, NFC, PRISM, or equivalent). Taxonomy & Crosswalk Design : Documented background establishing cost accounting structures, activity dictionaries, and bi-directional crosswalk tables for enterprise organizations. Instructional Design & Training Delivery : Proven experience designing technical courseware and facilitating interactive training workshops for federal personnel. Software Tools : Proficiency in Microsoft Office Suite (advanced MS Excel modeling, Word, PowerPoint); familiarity with SQL or relational databases for data manipulation. Communication & Advisory : Strong executive briefing skills with the ability to translate complex cost allocation mechanics into actionable leadership presentations. Security : Ability to obtain and maintain a DOI Public Trust clearance/suitability determination; U.S. citizenship required. Nice-to-Haves: Active Certified Managerial Accountant (CMA), Certified Government Financial Manager (CGFM), Project Management Professional (PMP), or CPA license. Experience with Tableau Desktop, Power BI, or QlikSense for executive financial dashboarding. Experience modeling Technology Business Management (TBM) cost pools and towers. Direct experience supporting Department of the Interior (DOI) bureaus (BSEE, BOEM, USGS) or federal regulatory fee-setting / rulemaking (OMB Circular A-25). Experience with Python or automated ETL data pipelines for financial data cleansing. Work Environment This is a professional, high-impact consulting engagement. Team members work mostly remotely, with occasional on-site collaboration and regional travel to operational hubs (e.g., Sterling, VA; New Orleans, LA; Camarillo, CA; Anchorage, AK) for stakeholder discovery and training facilitation. About Our Company At Vergys (ver-jis) LLC, we're passionate about making government work better by streamlining processes, simplifying activities, and incorporating productivity toolsets that help federal programs deliver maximum value to stakeholders. Since partnering with our first client, the Department of Education, we have served nearly a dozen federal agencies, including current prime contracts with USCIS, FDA, DoDEA, and TSA. Along the way, we have saved taxpayer money, drafted strategic plans, improved reporting efficiency, ensured compliance, and helped projects deliver on time and within budget. Vergys LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on characteristics protected by applicable law. We will keep all information provided confidential and use it only to the extent required to provide reasonable accommodations. To learn more, visit Flexible work from home options available.

Job Description Job Description VIATEQ Corporation is looking for a Junior Endpoint Protection Analyst to support enterprise cybersecurity operations and IT administrative support services for a federal government client. This position requires the ability to obtain and maintain a government background investigation, PIV credentials, and all requisite IT access authorizations prior to performing work. Primary work will be performed at the client site in Washington, DC and approved remote/telework locations. This role serves as an important technical support function responsible for assisting in the administration, monitoring, and maintenance of enterprise endpoint security controls and endpoint protection platforms across a complex, geographically distributed federal IT environment spanning on-premises infrastructure, cloud platforms, and enterprise applications. The ideal candidate is an enthusiastic and detail-oriented early-career cybersecurity professional with foundational knowledge of endpoint security technologies, security operations practices, and Federal cybersecurity compliance requirements. This individual must possess a strong desire to learn and grow within a dynamic federal IT security environment, a collaborative mindset, and the technical foundation necessary to support the administration and monitoring of enterprise endpoint protection capabilities under the guidance of senior security personnel. The Junior Endpoint Protection Analyst will serve as a supporting technical contributor within the program's cybersecurity team, assisting senior security engineers and analysts in the day-to-day administration, monitoring, and maintenance of enterprise endpoint security controls and endpoint protection platforms. This individual supports the protection of Government endpoints-including workstations, laptops, servers, and mobile devices-against malware, unauthorized access, policy violations, and other security threats, contributing to the program's broader mission of maintaining a strong and continuously improving enterprise security posture in alignment with Federal cybersecurity frameworks and client security requirements. Responsibilities:Endpoint Protection Platform Administration Assist in the administration and maintenance of enterprise endpoint protection platforms, including Endpoint Detection and Response (EDR), antivirus, anti-malware, host-based intrusion detection, application control, and device management solutions under the guidance of senior security engineers. Support the configuration, deployment, and management of endpoint security agents across managed endpoints, ensuring agent coverage is comprehensive, current, and accurately tracked. Monitor endpoint protection platform dashboards and consoles, identifying endpoints with outdated agents, missing security policies, protection gaps, or active threats requiring investigation or remediation. Assist in the development and maintenance of endpoint security policies, configurations, and deployment packages, ensuring policies are aligned with applicable security baselines, DISA STIGs, CIS Benchmarks, and client security requirements. Support the management of endpoint protection platform exceptions, exclusions, and whitelists, ensuring all exceptions are properly documented, reviewed, and approved in accordance with defined governance procedures. Assist in the administration and maintenance of Mobile Device Management (MDM) and Unified Endpoint Management (UEM) platforms, supporting the enrollment, configuration, monitoring, and compliance enforcement of managed mobile and remote devices. Generate and distribute endpoint protection platform health and coverage reports, providing program leadership and Government stakeholders with accurate visibility into endpoint security posture and protection gaps. Threat Detection & Alert Monitoring Monitor endpoint protection platform alerts, EDR telemetry, and security event feeds, triaging security alerts and escalating confirmed or suspected security incidents to senior analysts and the incident response team in accordance with defined escalation procedures and SLA requirements. Assist in the investigation of endpoint security alerts, gathering relevant event data, endpoint telemetry, and contextual information to support accurate triage and escalation decisions under the guidance of senior security personnel. Support the development and maintenance of endpoint alert triage procedures, escalation playbooks, and response runbooks, contributing practical observations and lessons learned from daily monitoring activities. Assist in identifying and documenting false positive alert patterns, supporting senior engineers in refining detection rules, alert thresholds, and EDR platform tuning to improve alert fidelity and reduce analyst fatigue. Monitor endpoint protection platform health and availability, identifying and escalating platform performance issues, service disruptions, and coverage gaps that may impact the program's ability to detect and respond to endpoint threats. Vulnerability & Patch Management Support Assist in the execution of endpoint vulnerability scanning activities, supporting the scheduling, execution, and result collection of regular vulnerability scans across managed endpoints using enterprise vulnerability scanning platforms. Support the analysis and triage of endpoint vulnerability scan results, assisting senior engineers in identifying, categorizing, and prioritizing vulnerabilities based on severity, exploitability, and asset criticality under defined risk-based prioritization criteria. Assist in tracking and reporting on endpoint patch compliance status, monitoring patch deployment progress across managed endpoints and identifying systems with outstanding critical and high-severity patches requiring escalation. Support coordination with system administrators and desktop support personnel to facilitate timely endpoint patch deployment, providing technical assistance and escalation support as needed. Maintain accurate and current endpoint vulnerability and patch compliance records in the program's vulnerability management tracking system, supporting audit readiness and compliance reporting activities. Endpoint Hardening & Compliance Assist in the implementation and validation of endpoint hardening standards, supporting the application of DISA STIGs, CIS Benchmarks, and client-specific security baselines across managed Windows, Linux, and macOS endpoint environments. Support configuration compliance scanning activities, assisting in the execution and analysis of Security Content Automation Protocol (SCAP) scans and configuration compliance assessments across managed endpoints. Assist in tracking and reporting on endpoint configuration compliance status, identifying non-compliant endpoints and supporting remediation activities to bring endpoints into compliance with applicable security baselines. Support the development and maintenance of endpoint hardening documentation, including hardening guides, configuration baseline specifications, and compliance reporting templates. Incident Response Support Support cybersecurity incident response activities involving endpoint security events, assisting senior analysts and engineers in evidence collection, endpoint isolation, malware containment, and remediation activities under defined incident response procedures. Assist in the collection and preservation of endpoint forensic evidence, supporting chain of custody procedures and forensic acquisition activities under the guidance of senior digital forensics or incident response personnel. Document incident response activities accurately and completely in the program's ITSM platform, ensuring incident records contain sufficient detail to support post-incident review, root cause analysis, and lessons learned activities. Support post-incident review activities, contributing endpoint security observations and technical findings to root cause analysis discussions and corrective action development. Compliance & Documentation Support Assist in maintaining endpoint security compliance documentation, including security control implementation evidence, configuration compliance records, vulnerability remediation tracking data, and audit artifacts, supporting the program's ATO and continuous monitoring obligations. Support the development and maintenance of endpoint security standard operating procedures, operational runbooks, and knowledge base articles, contributing practical operational knowledge to the program's documentation library. Assist in the preparation of endpoint security status reports, compliance dashboards, and metrics summaries for program leadership and Government stakeholders. Ensure all endpoint security activities are conducted in compliance with applicable Federal regulations, client security policies, and program security requirements, including FISMA, NIST SP 800-53, applicable DISA STIGs, and client-specific cybersecurity policies. Ensure all activities involving personally identifiable information (PII), CUI, or other sensitive data categories are handled in accordance with applicable privacy protection requirements and data handling restrictions. Professional Development & Learning Actively pursue professional development and skills growth in endpoint security, cybersecurity operations, and Federal IT compliance, leveraging available training resources, mentorship from senior team members . click apply for full job details

Job Description Job Description GES is seeking an experienced Release and Deployment Lead to join our Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to Defense Information Systems Agency (DISA) and Department of Defense (DoD) Fourth Estate Agencies. The Release and Deployment Lead will be responsible for Overseeing and managing the supervision of a minimum of 12 personnel. They will interface between the Team of Personnel and report to Leadership. Provide input regarding the management activities and work closely with cross-functional teams to architect and deliver robust, scalable, and secure solutions for MECM and Intune. CLEARANCE REQUIRMENT: Must possess an active DoD Secret or above. (US Citizenship required) 40hrs per week on site Start as soon aspossible Tentative end date 30 November (pending contract status) PRIMARY RESPONSIBILITIES: This position is on-site at Ft. Meade, MD. The specific schedule may be adjusted based on mission and customer needs. Prepare, test, and deploy software updates using MECM/Intune Management Console. Skillset in Patching of servers & workstations from MECM and Intune. Remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other actions. Provide support implementation,troubleshootingand maintenance support. Rapidly distinguish isolated user problems. Operate,maintain, validate, troubleshoot, and resolve issues associated with client agent health for all MECM/Intune solutions ensuring that collection management isoptimizedto minimize collection evaluation times. Guides strategy, engineering, design, and project management of multi-user computer platforms to include MECM and Intune. Troubleshoot and resolve complex endpoint hardware and software problems for multi- usercomputer platforms. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity managementsolutionusing lessons learned for MECM/Intune Applications and packages. Develop solutions to complex technical issues and software remediation. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technicalassessmentand process improvement initiatives. Mentor Software Packagers (in problem resolution activities andresolvesmore complex technology issues.) Possess detailed knowledge of MECM and Intune todemonstratethe ability toleverageand appropriately integrate those technologies within the current On Prem and Cloud environments. Balances technology integration alternatives and recommends action with consideration to both technical efficiency and effectiveness. Develop andmaintaineffective working relationships with all areas of the organization,groupsand personnel. Coordinate with the Operations Lead, Ops functional team, and the government representatives to prioritize user feedback that builds framework for endpoint requirements. Implement flexible cross training to provide systems management, software packaging, training, IAVM & POAM, and testing. Create presentations and briefing status to key stakeholders. Required Qualifications Bachelor's degree and 8+ years of prior relevant experience;additionalyears of experience could be considered in lieu of a degree. Proven experience managing Client and Server system engineering resources supporting operations and sustainment teams. Possess and applyexpertisein multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation indetermininghow toaccomplishtasks. Ability tooperatewith appreciable latitude in developingmethodologyand presenting solutions to problems with TTP development. Ability to contribute to deliverables and performance metrics where applicable. Familiarity with active directory/group policy Must have a DoD IAT II (Sec+) or higher, prior to start. Experience with Scripting/Automation using PowerShell and/or other scripting languages. Experience troubleshooting issues in an expanding Cloud environment. A consultative/advisory mindset with the ability to guide Software Packagers with complex MECM/Intune package building. Experience in troubleshooting application issues in a Cloud and On Prem environment. Incident Management, Problem Management, Change Request Management handling experience Collaboration skillset with the MECM/Intune Release and Deployment Team in implementingnew technologyinitiatives,standardsmajor changes or upgrades to production environments.

Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. The job is located in Waterbury, CT. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.