Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/17/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description At Symspire, we've been in the business of helping save lives and property for more than 53 years. We are the largest and oldest family-owned Audio Video, Home Theater, Smart Home, and Security provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset. AV Technician Overview Symspire is currently seeking an experienced Audio Video Technician in Nashville, TN. As the area's leading Systems Integrator, Symspire provides AV and IT design-build solutions to residential and commercial clients across the region. Our commitment to exceptional quality and customer satisfaction begins and ends with our people, and we're looking for candidates that share a desire for rapid and ongoing growth in their career with a company that strives for excellence every day. JOB SUMMARY Duties will include the installation and servicing of residential and commercial AV and automation systems, data/voice networks, structured cabling, CCTV and security. MINIMUM REQUIREMENTS Three or more years' experience as an Audio Video Technician working on residence and/or commercial projects. Experience in structured wiring termination, rack fabrication, setup, and calibration of audio/video equipment and automation control systems. Knowledge of signal flow for all aspects of audio/video and control systems, including switched networks and lighting control systems. Working knowledge of major control and automation systems including Control4, Crestron, and Lutron. Experience with computer systems, including Windows and MacOS, Microsoft Office suite, and related industry software. Ability to read and interpret technical drawings, specifications, and project scope of work. Excellent written and verbal communication skills. A professional appearance and demeanor always. Ability to lift/maneuver up to 75lbs and physical ability to frequently: bend, kneel, stand, and walk for extended periods of time. Proper use of hand/power tools, ladders, and other site safety equipment. Ability to pass a background check and drug screening as required. A valid driver's license. High School diploma or equivalent. Strong personal time management and problem solving skills. Desire and ability to work in a team-oriented environment. A commitment to continuing education in a fast-paced and always-changing industry. DESIRED SKILLS AND EXPERIENCE Working, specific knowledge of Control4 and/or Crestron systems, including basic configuration and troubleshooting. Understanding of data networks, including WAN/LAN, DHCP, switching/routing, WiFi, topologies, and various protocol standards. Documented industry certifications from major industry manufacturers and/or associations, such as Crestron, Control4, Lutron, CEDIA, InfoComm, Cisco, etc. Understanding and experience with VTC and DSP systems, including Biamp, ClearOne, Cisco, etc. BENEFITS INCLUDE: Medical, Dental & Vision Insurance Company Paid Long Term Disability Company Paid Life Insurance Vacation and Holidays 401K Supplemental Insurance through AFLAC Pre-Employment Drug Screen Required. Job Type: Full-time Pay: $25.00 - $35.00 per hour
09/17/2026
Full time
Job Description Job Description At Symspire, we've been in the business of helping save lives and property for more than 53 years. We are the largest and oldest family-owned Audio Video, Home Theater, Smart Home, and Security provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset. AV Technician Overview Symspire is currently seeking an experienced Audio Video Technician in Nashville, TN. As the area's leading Systems Integrator, Symspire provides AV and IT design-build solutions to residential and commercial clients across the region. Our commitment to exceptional quality and customer satisfaction begins and ends with our people, and we're looking for candidates that share a desire for rapid and ongoing growth in their career with a company that strives for excellence every day. JOB SUMMARY Duties will include the installation and servicing of residential and commercial AV and automation systems, data/voice networks, structured cabling, CCTV and security. MINIMUM REQUIREMENTS Three or more years' experience as an Audio Video Technician working on residence and/or commercial projects. Experience in structured wiring termination, rack fabrication, setup, and calibration of audio/video equipment and automation control systems. Knowledge of signal flow for all aspects of audio/video and control systems, including switched networks and lighting control systems. Working knowledge of major control and automation systems including Control4, Crestron, and Lutron. Experience with computer systems, including Windows and MacOS, Microsoft Office suite, and related industry software. Ability to read and interpret technical drawings, specifications, and project scope of work. Excellent written and verbal communication skills. A professional appearance and demeanor always. Ability to lift/maneuver up to 75lbs and physical ability to frequently: bend, kneel, stand, and walk for extended periods of time. Proper use of hand/power tools, ladders, and other site safety equipment. Ability to pass a background check and drug screening as required. A valid driver's license. High School diploma or equivalent. Strong personal time management and problem solving skills. Desire and ability to work in a team-oriented environment. A commitment to continuing education in a fast-paced and always-changing industry. DESIRED SKILLS AND EXPERIENCE Working, specific knowledge of Control4 and/or Crestron systems, including basic configuration and troubleshooting. Understanding of data networks, including WAN/LAN, DHCP, switching/routing, WiFi, topologies, and various protocol standards. Documented industry certifications from major industry manufacturers and/or associations, such as Crestron, Control4, Lutron, CEDIA, InfoComm, Cisco, etc. Understanding and experience with VTC and DSP systems, including Biamp, ClearOne, Cisco, etc. BENEFITS INCLUDE: Medical, Dental & Vision Insurance Company Paid Long Term Disability Company Paid Life Insurance Vacation and Holidays 401K Supplemental Insurance through AFLAC Pre-Employment Drug Screen Required. Job Type: Full-time Pay: $25.00 - $35.00 per hour
Job Description Job Description At Symspire, we've been in the business of helping save lives and property for more than 53 years. We are the largest and oldest family-owned Audio Video, Home Theater, Smart Home, and Security provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset. AV Technician Overview Symspire is currently seeking an experienced Audio Video Technician in Nashville, TN. As the area's leading Systems Integrator, Symspire provides AV and IT design-build solutions to residential and commercial clients across the region. Our commitment to exceptional quality and customer satisfaction begins and ends with our people, and we're looking for candidates that share a desire for rapid and ongoing growth in their career with a company that strives for excellence every day. JOB SUMMARY Duties will include the installation and servicing of residential and commercial AV and automation systems, data/voice networks, structured cabling, CCTV and security. MINIMUM REQUIREMENTS Three or more years' experience as an Audio Video Technician working on residence and/or commercial projects. Experience in structured wiring termination, rack fabrication, setup, and calibration of audio/video equipment and automation control systems. Knowledge of signal flow for all aspects of audio/video and control systems, including switched networks and lighting control systems. Working knowledge of major control and automation systems including Control4, Crestron, and Lutron. Experience with computer systems, including Windows and MacOS, Microsoft Office suite, and related industry software. Ability to read and interpret technical drawings, specifications, and project scope of work. Excellent written and verbal communication skills. A professional appearance and demeanor always. Ability to lift/maneuver up to 75lbs and physical ability to frequently: bend, kneel, stand, and walk for extended periods of time. Proper use of hand/power tools, ladders, and other site safety equipment. Ability to pass a background check and drug screening as required. A valid driver's license. High School diploma or equivalent. Strong personal time management and problem solving skills. Desire and ability to work in a team-oriented environment. A commitment to continuing education in a fast-paced and always-changing industry. DESIRED SKILLS AND EXPERIENCE Working, specific knowledge of Control4 and/or Crestron systems, including basic configuration and troubleshooting. Understanding of data networks, including WAN/LAN, DHCP, switching/routing, WiFi, topologies, and various protocol standards. Documented industry certifications from major industry manufacturers and/or associations, such as Crestron, Control4, Lutron, CEDIA, InfoComm, Cisco, etc. Understanding and experience with VTC and DSP systems, including Biamp, ClearOne, Cisco, etc. BENEFITS INCLUDE: Medical, Dental & Vision Insurance Company Paid Long Term Disability Company Paid Life Insurance Vacation and Holidays 401K Supplemental Insurance through AFLAC Pre-Employment Drug Screen Required. Job Type: Full-time Pay: $25.00 - $35.00 per hour
09/17/2026
Full time
Job Description Job Description At Symspire, we've been in the business of helping save lives and property for more than 53 years. We are the largest and oldest family-owned Audio Video, Home Theater, Smart Home, and Security provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset. AV Technician Overview Symspire is currently seeking an experienced Audio Video Technician in Nashville, TN. As the area's leading Systems Integrator, Symspire provides AV and IT design-build solutions to residential and commercial clients across the region. Our commitment to exceptional quality and customer satisfaction begins and ends with our people, and we're looking for candidates that share a desire for rapid and ongoing growth in their career with a company that strives for excellence every day. JOB SUMMARY Duties will include the installation and servicing of residential and commercial AV and automation systems, data/voice networks, structured cabling, CCTV and security. MINIMUM REQUIREMENTS Three or more years' experience as an Audio Video Technician working on residence and/or commercial projects. Experience in structured wiring termination, rack fabrication, setup, and calibration of audio/video equipment and automation control systems. Knowledge of signal flow for all aspects of audio/video and control systems, including switched networks and lighting control systems. Working knowledge of major control and automation systems including Control4, Crestron, and Lutron. Experience with computer systems, including Windows and MacOS, Microsoft Office suite, and related industry software. Ability to read and interpret technical drawings, specifications, and project scope of work. Excellent written and verbal communication skills. A professional appearance and demeanor always. Ability to lift/maneuver up to 75lbs and physical ability to frequently: bend, kneel, stand, and walk for extended periods of time. Proper use of hand/power tools, ladders, and other site safety equipment. Ability to pass a background check and drug screening as required. A valid driver's license. High School diploma or equivalent. Strong personal time management and problem solving skills. Desire and ability to work in a team-oriented environment. A commitment to continuing education in a fast-paced and always-changing industry. DESIRED SKILLS AND EXPERIENCE Working, specific knowledge of Control4 and/or Crestron systems, including basic configuration and troubleshooting. Understanding of data networks, including WAN/LAN, DHCP, switching/routing, WiFi, topologies, and various protocol standards. Documented industry certifications from major industry manufacturers and/or associations, such as Crestron, Control4, Lutron, CEDIA, InfoComm, Cisco, etc. Understanding and experience with VTC and DSP systems, including Biamp, ClearOne, Cisco, etc. BENEFITS INCLUDE: Medical, Dental & Vision Insurance Company Paid Long Term Disability Company Paid Life Insurance Vacation and Holidays 401K Supplemental Insurance through AFLAC Pre-Employment Drug Screen Required. Job Type: Full-time Pay: $25.00 - $35.00 per hour
Job Description Job Description We are seeking a hands-on Wiring Technician to support the setup of internal QA test harnesses. This role is ideal for candidates with low-voltage wiring experience, strong technical documentation skills, and comfort working in a fast-paced, team-oriented environment. TOP 3 MUST-HAVE SKILLS: Low-voltage wiring and harness assembly - including cutting, crimping, soldering, terminating, and routing wires (e.g., Cat 6, 22 gauge). Tool proficiency - crimpers, wire strippers, multimeters, and soldering tools (SMT and through-hole). Ability to read and interpret wiring diagrams, schematics, and blueprints. Nice-to-Have Skills : J-STD-001 Certification or similar. Experience with access control systems, cameras, or network installations (RJ45, keystones, etc.). Familiarity with Linux or Mac terminal environments. QA Testing Experience Day-to-Day Responsibilities: Build and install test wiring harnesses for internal QA. Cut and run Cat 6 and other low-voltage wires to devices/cutting cat 6 wire and wiring to devices. Perform basic testing (continuity, low-voltage). Document wire movements and inventory using Google Sheets. Use Jira and Google Workspace for task tracking and documentation. Collaborate closely with engineering and QA teams. Running wire, cutting wire, wiring setup. May have to run test Ability to read and follow wire harness assembly instructions Experience working with access control or cameras is a plus. Terminal experience is a plus because they can have them run test if needed. Terminal experience means someone with Linux terminal experience, Mac terminal experience is also acceptable QUALIFICATIONS: 1-3 years of hands-on experience with wiring and harness assembly. Ability to read and follow basic wiring diagrams and schematics. Must be able to lift up to 25 lbs (up to 50 lbs with assistance). Must be legally authorized to work in the U.S. without sponsorship. Must pass a full drug panel screening (safety-sensitive role). Need to be able to lift 25 and anything over 25 can be a assisted lift Max 50 lbs. IDEAL CANDIDATE PROFILE: Certified technician with experience in wiring harness assembly and low-voltage testing. Skilled in soldering, crimping, and routing wires. Comfortable working from technical documentation. Familiar with Cat 6, RJ45, and network cabling. Strong documentation and communication skills. Available to work onsite and start within 2 weeks. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
09/17/2026
Full time
Job Description Job Description We are seeking a hands-on Wiring Technician to support the setup of internal QA test harnesses. This role is ideal for candidates with low-voltage wiring experience, strong technical documentation skills, and comfort working in a fast-paced, team-oriented environment. TOP 3 MUST-HAVE SKILLS: Low-voltage wiring and harness assembly - including cutting, crimping, soldering, terminating, and routing wires (e.g., Cat 6, 22 gauge). Tool proficiency - crimpers, wire strippers, multimeters, and soldering tools (SMT and through-hole). Ability to read and interpret wiring diagrams, schematics, and blueprints. Nice-to-Have Skills : J-STD-001 Certification or similar. Experience with access control systems, cameras, or network installations (RJ45, keystones, etc.). Familiarity with Linux or Mac terminal environments. QA Testing Experience Day-to-Day Responsibilities: Build and install test wiring harnesses for internal QA. Cut and run Cat 6 and other low-voltage wires to devices/cutting cat 6 wire and wiring to devices. Perform basic testing (continuity, low-voltage). Document wire movements and inventory using Google Sheets. Use Jira and Google Workspace for task tracking and documentation. Collaborate closely with engineering and QA teams. Running wire, cutting wire, wiring setup. May have to run test Ability to read and follow wire harness assembly instructions Experience working with access control or cameras is a plus. Terminal experience is a plus because they can have them run test if needed. Terminal experience means someone with Linux terminal experience, Mac terminal experience is also acceptable QUALIFICATIONS: 1-3 years of hands-on experience with wiring and harness assembly. Ability to read and follow basic wiring diagrams and schematics. Must be able to lift up to 25 lbs (up to 50 lbs with assistance). Must be legally authorized to work in the U.S. without sponsorship. Must pass a full drug panel screening (safety-sensitive role). Need to be able to lift 25 and anything over 25 can be a assisted lift Max 50 lbs. IDEAL CANDIDATE PROFILE: Certified technician with experience in wiring harness assembly and low-voltage testing. Skilled in soldering, crimping, and routing wires. Comfortable working from technical documentation. Familiar with Cat 6, RJ45, and network cabling. Strong documentation and communication skills. Available to work onsite and start within 2 weeks. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Job Description Job Description We are seeking a hands-on Wiring Technician to support the setup of internal QA test harnesses. This role is ideal for candidates with low-voltage wiring experience, strong technical documentation skills, and comfort working in a fast-paced, team-oriented environment. TOP 3 MUST-HAVE SKILLS: Low-voltage wiring and harness assembly - including cutting, crimping, soldering, terminating, and routing wires (e.g., Cat 6, 22 gauge). Tool proficiency - crimpers, wire strippers, multimeters, and soldering tools (SMT and through-hole). Ability to read and interpret wiring diagrams, schematics, and blueprints. Nice-to-Have Skills : J-STD-001 Certification or similar. Experience with access control systems, cameras, or network installations (RJ45, keystones, etc.). Familiarity with Linux or Mac terminal environments. QA Testing Experience Day-to-Day Responsibilities: Build and install test wiring harnesses for internal QA. Cut and run Cat 6 and other low-voltage wires to devices/cutting cat 6 wire and wiring to devices. Perform basic testing (continuity, low-voltage). Document wire movements and inventory using Google Sheets. Use Jira and Google Workspace for task tracking and documentation. Collaborate closely with engineering and QA teams. Running wire, cutting wire, wiring setup. May have to run test Ability to read and follow wire harness assembly instructions Experience working with access control or cameras is a plus. Terminal experience is a plus because they can have them run test if needed. Terminal experience means someone with Linux terminal experience, Mac terminal experience is also acceptable QUALIFICATIONS: 1-3 years of hands-on experience with wiring and harness assembly. Ability to read and follow basic wiring diagrams and schematics. Must be able to lift up to 25 lbs (up to 50 lbs with assistance). Must be legally authorized to work in the U.S. without sponsorship. Must pass a full drug panel screening (safety-sensitive role). Need to be able to lift 25 and anything over 25 can be a assisted lift Max 50 lbs. IDEAL CANDIDATE PROFILE: Certified technician with experience in wiring harness assembly and low-voltage testing. Skilled in soldering, crimping, and routing wires. Comfortable working from technical documentation. Familiar with Cat 6, RJ45, and network cabling. Strong documentation and communication skills. Available to work onsite and start within 2 weeks. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
09/17/2026
Full time
Job Description Job Description We are seeking a hands-on Wiring Technician to support the setup of internal QA test harnesses. This role is ideal for candidates with low-voltage wiring experience, strong technical documentation skills, and comfort working in a fast-paced, team-oriented environment. TOP 3 MUST-HAVE SKILLS: Low-voltage wiring and harness assembly - including cutting, crimping, soldering, terminating, and routing wires (e.g., Cat 6, 22 gauge). Tool proficiency - crimpers, wire strippers, multimeters, and soldering tools (SMT and through-hole). Ability to read and interpret wiring diagrams, schematics, and blueprints. Nice-to-Have Skills : J-STD-001 Certification or similar. Experience with access control systems, cameras, or network installations (RJ45, keystones, etc.). Familiarity with Linux or Mac terminal environments. QA Testing Experience Day-to-Day Responsibilities: Build and install test wiring harnesses for internal QA. Cut and run Cat 6 and other low-voltage wires to devices/cutting cat 6 wire and wiring to devices. Perform basic testing (continuity, low-voltage). Document wire movements and inventory using Google Sheets. Use Jira and Google Workspace for task tracking and documentation. Collaborate closely with engineering and QA teams. Running wire, cutting wire, wiring setup. May have to run test Ability to read and follow wire harness assembly instructions Experience working with access control or cameras is a plus. Terminal experience is a plus because they can have them run test if needed. Terminal experience means someone with Linux terminal experience, Mac terminal experience is also acceptable QUALIFICATIONS: 1-3 years of hands-on experience with wiring and harness assembly. Ability to read and follow basic wiring diagrams and schematics. Must be able to lift up to 25 lbs (up to 50 lbs with assistance). Must be legally authorized to work in the U.S. without sponsorship. Must pass a full drug panel screening (safety-sensitive role). Need to be able to lift 25 and anything over 25 can be a assisted lift Max 50 lbs. IDEAL CANDIDATE PROFILE: Certified technician with experience in wiring harness assembly and low-voltage testing. Skilled in soldering, crimping, and routing wires. Comfortable working from technical documentation. Familiar with Cat 6, RJ45, and network cabling. Strong documentation and communication skills. Available to work onsite and start within 2 weeks. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW's for today's competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP's, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS' client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP's (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Solutions Engineer - Networking Boston, MA 02127 - 100% Onsite Role 3-6 Months Contract (Potential for convert into Full-time Perm Role) Start ASAP 1 or 2 interviews 2 Openings Notes: No Sponsorship or Visa Transfer is available at this time. Candidates must be authorized to work in the U.S. without the need for current or future employer sponsorship. Department: Sales Engineering / Solutions Architecture Reports To: Director of Solutions Engineering / VP of Sales What Were Looking For: Our client, a growing MSP/IT consulting organization, is looking for a Solutions Engineer with a strong Networking background to join their delivery team. This opportunity is ideal for someone who enjoys being hands-on with client environments, leading technical implementations, and solving complex infrastructure and networking challenges. This is a DELIVERY-focused Solutions Engineer role NOT a pre-sales position. The ideal candidate will come from an MSP or IT Consulting/Services environment and have strong experience implementing and supporting enterprise networking and security solutions. The role will support several clients in the Raynham, MA area, so candidates located south of Boston who can be onsite with clients when needed are highly preferred. Key Details: Location: South of Boston, MA Client-facing/onsite Duration: 3 6+ Month Contract with potential to convert to Full-Time Focus: Networking, Infrastructure & Security Delivery No Pre-Sales: Must have hands-on delivery/implementation experience Key Technical Experience: Cisco / Enterprise Networking Fortinet DNS / Network Security Solutions Network infrastructure implementation and troubleshooting Client-facing technical delivery MSP or IT Consulting experience Were looking for a hands-on technical professional who can step into client environments, understand their infrastructure, and drive solutions through implementation and delivery. If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.
09/17/2026
Solutions Engineer - Networking Boston, MA 02127 - 100% Onsite Role 3-6 Months Contract (Potential for convert into Full-time Perm Role) Start ASAP 1 or 2 interviews 2 Openings Notes: No Sponsorship or Visa Transfer is available at this time. Candidates must be authorized to work in the U.S. without the need for current or future employer sponsorship. Department: Sales Engineering / Solutions Architecture Reports To: Director of Solutions Engineering / VP of Sales What Were Looking For: Our client, a growing MSP/IT consulting organization, is looking for a Solutions Engineer with a strong Networking background to join their delivery team. This opportunity is ideal for someone who enjoys being hands-on with client environments, leading technical implementations, and solving complex infrastructure and networking challenges. This is a DELIVERY-focused Solutions Engineer role NOT a pre-sales position. The ideal candidate will come from an MSP or IT Consulting/Services environment and have strong experience implementing and supporting enterprise networking and security solutions. The role will support several clients in the Raynham, MA area, so candidates located south of Boston who can be onsite with clients when needed are highly preferred. Key Details: Location: South of Boston, MA Client-facing/onsite Duration: 3 6+ Month Contract with potential to convert to Full-Time Focus: Networking, Infrastructure & Security Delivery No Pre-Sales: Must have hands-on delivery/implementation experience Key Technical Experience: Cisco / Enterprise Networking Fortinet DNS / Network Security Solutions Network infrastructure implementation and troubleshooting Client-facing technical delivery MSP or IT Consulting experience Were looking for a hands-on technical professional who can step into client environments, understand their infrastructure, and drive solutions through implementation and delivery. If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/16/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA.? Serve as the first point of contact for client support requests received through phone, email, and client portal.? Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized.? Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures.? Document all technical work comprehensively to facilitate accurate client billing and ongoing support.? Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving.? Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details.? Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues.? Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities.? Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience.? Technical Support ?& Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth ? Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support.? Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities.? Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes.? Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities.? Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).? Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+? Google IT Support Professional Certificate? Microsoft Fundamentals certifications? CompTIA Network+? Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments.? Basic Microsoft 365 administration and end-user support.? Basic Active Directory and Microsoft Entra ID user administration.? Basic understanding of Azure cloud concepts and Microsoft cloud services.? Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting.? Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms.? Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies.? Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies.? Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information.? Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions.? Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes.? At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/16/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA.? Serve as the first point of contact for client support requests received through phone, email, and client portal.? Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized.? Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures.? Document all technical work comprehensively to facilitate accurate client billing and ongoing support.? Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving.? Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details.? Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues.? Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities.? Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience.? Technical Support ?& Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth ? Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support.? Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities.? Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes.? Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities.? Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).? Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+? Google IT Support Professional Certificate? Microsoft Fundamentals certifications? CompTIA Network+? Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments.? Basic Microsoft 365 administration and end-user support.? Basic Active Directory and Microsoft Entra ID user administration.? Basic understanding of Azure cloud concepts and Microsoft cloud services.? Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting.? Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms.? Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies.? Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies.? Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information.? Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions.? Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes.? At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
09/16/2026
Full time
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
09/16/2026
Full time
Job Description Job Description Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary. Key Responsibilities Provide first-level support for hardware, software, network, and peripheral issues. Respond to incoming tickets , and emails with urgency and professionalism. Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems. Set up and deploy workstations, laptops, printers, and mobile devices. Document all technical actions , resolutions, and client interactions within our ticketing system. Escalate complex issues to Tier 2 and Tier 3 support when necessary. Qualifications & Skills Experience: Entry level to 1-2 years of experience in an IT support role (MSP experience is a major plus). OS Knowledge: Strong familiarity with Windows 10/11 macOS knowledge a plus. Windows Server OS familiarity a strong Plus Strong Hardware diagnostic skills required. Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords). Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, vpns and routers. Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude. Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks. Requirements: Must have reliable transportation for local travel to client sites (if applicable). What We Offer Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance. Paid Time Off (PTO) and paid holidays. Profit Sharing Clear pathways for career advancement A supportive, fast-paced, and collaborative team culture. Company Car and Fuel card Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions. Company Description AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.
Job Description Job Description Creston/Extron AV ProgrammerCreate Smarter, Seamless, and Innovative AV ExperiencesGST is seeking a skilled AV Control System Programmer who is passionate about creating intuitive, high performing AV solutions. In this role, you will design, develop, test, and deploy control system code, user interfaces, DSP configurations, and integrated AV solutions used by enterprise clients, educational institutions, and government partners.This position offers a dynamic blend of hands on system programming, in house testing, and on site commissioning. You'll work with cutting edge technology while collaborating with engineering, project management, and client teams to deliver integrated AV solutions. If you enjoy problem solving, system logic, and seeing your work come alive in real environments, this is a great opportunity to grow your AV programming career. What You'll DoProgram, test, and deploy control systems on Crestron, AMX, and Extron platformsDesign intuitive and consistent touch panel user interfacesDevelop custom modules, device drivers, and automation logicConfigure and tune DSP platforms (Biamp, QSC, BSS, etc.)Review AV drawings, schematics, and signal flow diagramsPerform in house testing and on site commissioning, verification, and acceptance testingTroubleshoot integrated AV, control, and network systemsSupport project teams, manufacturers, and clients as neededMaintain programming documentation, standards, and version controlTravel to job sites as requiredQualificationsEducation/ Experience & Technical SkillsBachelor's Degree in Computer Programming or equivalent professional experience3+ years of Crestron or AMX programming in commercial AV environmentsHands on experience with AV control systems, video conferencing, switching hardware, AV over IP and -DSP setup/calibrationStrong understanding of audio DSP setup, tuning, and calibrationProven ability to troubleshoot complex AV, control, and network issues Required CertificationsHarman Certified Control Professional (CP)Extron GC-ProCrestron and/or AMX programming certificationsPreferred CertificationsCTS or CTS DAdvanced Crestron, Extron, or AMX certificationsNetworking certifications (e.g., CompTIA Network+)SkillsStrong analytical and problem solving abilitiesExcellent written and verbal communication skillsAbility to work independently and manage multiple projectsHigh attention to detail and commitment to qualityCompensation & Benefits:Competitive salaryMedical, dental, and vision coverage401(k) planPaid vacationAdditional company perksAbout GSTGolden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for six consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, healthcare, and educational institutions nationwide.Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.For more information, please visit Join us and be part of a team that drives innovation and excellence in IT and AV solutions! Job Posted by ApplicantPro
09/15/2026
Full time
Job Description Job Description Creston/Extron AV ProgrammerCreate Smarter, Seamless, and Innovative AV ExperiencesGST is seeking a skilled AV Control System Programmer who is passionate about creating intuitive, high performing AV solutions. In this role, you will design, develop, test, and deploy control system code, user interfaces, DSP configurations, and integrated AV solutions used by enterprise clients, educational institutions, and government partners.This position offers a dynamic blend of hands on system programming, in house testing, and on site commissioning. You'll work with cutting edge technology while collaborating with engineering, project management, and client teams to deliver integrated AV solutions. If you enjoy problem solving, system logic, and seeing your work come alive in real environments, this is a great opportunity to grow your AV programming career. What You'll DoProgram, test, and deploy control systems on Crestron, AMX, and Extron platformsDesign intuitive and consistent touch panel user interfacesDevelop custom modules, device drivers, and automation logicConfigure and tune DSP platforms (Biamp, QSC, BSS, etc.)Review AV drawings, schematics, and signal flow diagramsPerform in house testing and on site commissioning, verification, and acceptance testingTroubleshoot integrated AV, control, and network systemsSupport project teams, manufacturers, and clients as neededMaintain programming documentation, standards, and version controlTravel to job sites as requiredQualificationsEducation/ Experience & Technical SkillsBachelor's Degree in Computer Programming or equivalent professional experience3+ years of Crestron or AMX programming in commercial AV environmentsHands on experience with AV control systems, video conferencing, switching hardware, AV over IP and -DSP setup/calibrationStrong understanding of audio DSP setup, tuning, and calibrationProven ability to troubleshoot complex AV, control, and network issues Required CertificationsHarman Certified Control Professional (CP)Extron GC-ProCrestron and/or AMX programming certificationsPreferred CertificationsCTS or CTS DAdvanced Crestron, Extron, or AMX certificationsNetworking certifications (e.g., CompTIA Network+)SkillsStrong analytical and problem solving abilitiesExcellent written and verbal communication skillsAbility to work independently and manage multiple projectsHigh attention to detail and commitment to qualityCompensation & Benefits:Competitive salaryMedical, dental, and vision coverage401(k) planPaid vacationAdditional company perksAbout GSTGolden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for six consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, healthcare, and educational institutions nationwide.Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.For more information, please visit Join us and be part of a team that drives innovation and excellence in IT and AV solutions! Job Posted by ApplicantPro
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
09/15/2026
Full time
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
Job Description Job Description Role OverviewThe Principal Data Engineer is a senior technical authority responsible for defining the organization's data architecture, setting long-term technical strategy, and solving the most complex data engineering challenges. This role influences company-wide data standards, mentors senior engineers, and partners with executive and cross-functional leaders to ensure data platforms scale with the business.Key ResponsibilitiesDefine and evolve the long-term data architecture and technical visionDesign highly scalable, resilient data platforms and pipelinesSet standards for data modeling, reliability, observability, and governanceLead complex, high-risk technical initiatives and migrationsServe as the escalation point for critical data incidents and root cause analysisInfluence tool selection and technology adoption across the data stackMentor Staff and Senior Data Engineers and elevate engineering excellencePartner with leadership to align data strategy with business goalsEnsure data platforms support analytics, ML, and product use cases at scaleQualificationsBachelor 's degree in Computer Science, Engineering, or related field (or equivalent experience)10+ years of experience in data engineering or related disciplinesExpert-level SQL and strong proficiency in Python or similar languagesDeep experience with data warehousing, data lakes, and distributed systemsProven track record of designing and operating large-scale data platformsStrong systems thinking and architectural decision-making skillsPreferred ExperienceCloud platforms (AWS, Azure, or GCP)Streaming and real-time systems (Kafka, Spark, Flink, etc.)Advanced data governance, security, and compliance practicesSupporting ML, AI, or product-led data platformsInfluencing technical direction without direct managerial authority
09/15/2026
Full time
Job Description Job Description Role OverviewThe Principal Data Engineer is a senior technical authority responsible for defining the organization's data architecture, setting long-term technical strategy, and solving the most complex data engineering challenges. This role influences company-wide data standards, mentors senior engineers, and partners with executive and cross-functional leaders to ensure data platforms scale with the business.Key ResponsibilitiesDefine and evolve the long-term data architecture and technical visionDesign highly scalable, resilient data platforms and pipelinesSet standards for data modeling, reliability, observability, and governanceLead complex, high-risk technical initiatives and migrationsServe as the escalation point for critical data incidents and root cause analysisInfluence tool selection and technology adoption across the data stackMentor Staff and Senior Data Engineers and elevate engineering excellencePartner with leadership to align data strategy with business goalsEnsure data platforms support analytics, ML, and product use cases at scaleQualificationsBachelor 's degree in Computer Science, Engineering, or related field (or equivalent experience)10+ years of experience in data engineering or related disciplinesExpert-level SQL and strong proficiency in Python or similar languagesDeep experience with data warehousing, data lakes, and distributed systemsProven track record of designing and operating large-scale data platformsStrong systems thinking and architectural decision-making skillsPreferred ExperienceCloud platforms (AWS, Azure, or GCP)Streaming and real-time systems (Kafka, Spark, Flink, etc.)Advanced data governance, security, and compliance practicesSupporting ML, AI, or product-led data platformsInfluencing technical direction without direct managerial authority
Staffing Pros, a division of VETS Inc., has an opening with our client for a Virtual Chief Information Officer (vCIO) to support our client onsite in Fort Wayne, IN. :pointer-events-auto R6Vx5W_threadScrollVars scroll-mb- calc(var( scroll-root-safe-area-inset-bottom,0px)+var( thread-response-height scroll-mt- calc(var( header-height)+min(200px,max(70px,20svh " dir="auto"> The Virtual Chief Information Officer is the technical strategist who fills the technology leadership gap in a client's environment. The vCIO owns the client's technology strategy and roadmap, sets direction, and translates technical reality into business decisions leadership will act on. Where a client has no technology leadership of its own, the vCIO is that leadership. Where a client has some, the vCIO supplements it. Responsibilities Own the technology roadmap. Accountable for the client's technology plan and the strategic direction it represents. Set direction. Work with the client to decide where the environment should go and in what order, aligned to their business goals. Translate risk. Turn technical findings into business terms: what is threatened, what it costs, and why it matters now. Lead executive engagement. Serve as the client's trusted technology advisor at the leadership level and run the strategic conversation. Guide investment and budget planning. Provide leadership during IT budget and technology investment planning. Shape discovery into strategy. Incorporate the technical discovery and assessment produced by the delivery team into the roadmap as priorities and direction. Surface strategic opportunity. Identify, through the roadmap, where technology can reduce cost, reduce risk, and advance the client's business, and shape those opportunities for the account team to act on. Keep the picture current. Maintain an understanding of the client's environment and business so the roadmap stays relevant as both change. Competencies and qualities Communication and presence Conveys complex technical matters in clear business terms, in writing and in person. Articulate, composed, and credible in front of an executive team. Holds a point of view; can tell a client a direction is wrong and be believed. Business acumen Connects technology decisions to business outcomes, risk, and cost. Leads budget and investment conversations at the leadership level. Technical literacy Technically grounded enough to know what to ask, judge what comes back, and earn the trust of engineers. Not required to be the deepest specialist; depth is supplied by the technical delivery function. Leadership and collaboration Builds trusted-advisor relationships with client leadership. Works collaboratively across the delivery team and promotes a sense of ownership over client outcomes. Organization Prioritizes effectively, manages time well, and drives roadmaps to completion. Education, experience, and certifications 10+ years in IT or cybersecurity, including meaningful time in a leadership, management, or strategic advisory capacity. A technical foundation combined with business or management experience; comfortable advising executive stakeholders. Demonstrated experience building technology roadmaps and leading IT strategy and budget planning. Working knowledge of the compliance landscape (HIPAA, PCI DSS, CJIS, CMMC, GLBA) and its business impact. Preferred Experience in an MSP or MSSP environment. Familiarity with security platforms and managed services sufficient to advise on them, rather than to operate them. Industry-specific experience relevant to assigned clients. EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed the
09/15/2026
Staffing Pros, a division of VETS Inc., has an opening with our client for a Virtual Chief Information Officer (vCIO) to support our client onsite in Fort Wayne, IN. :pointer-events-auto R6Vx5W_threadScrollVars scroll-mb- calc(var( scroll-root-safe-area-inset-bottom,0px)+var( thread-response-height scroll-mt- calc(var( header-height)+min(200px,max(70px,20svh " dir="auto"> The Virtual Chief Information Officer is the technical strategist who fills the technology leadership gap in a client's environment. The vCIO owns the client's technology strategy and roadmap, sets direction, and translates technical reality into business decisions leadership will act on. Where a client has no technology leadership of its own, the vCIO is that leadership. Where a client has some, the vCIO supplements it. Responsibilities Own the technology roadmap. Accountable for the client's technology plan and the strategic direction it represents. Set direction. Work with the client to decide where the environment should go and in what order, aligned to their business goals. Translate risk. Turn technical findings into business terms: what is threatened, what it costs, and why it matters now. Lead executive engagement. Serve as the client's trusted technology advisor at the leadership level and run the strategic conversation. Guide investment and budget planning. Provide leadership during IT budget and technology investment planning. Shape discovery into strategy. Incorporate the technical discovery and assessment produced by the delivery team into the roadmap as priorities and direction. Surface strategic opportunity. Identify, through the roadmap, where technology can reduce cost, reduce risk, and advance the client's business, and shape those opportunities for the account team to act on. Keep the picture current. Maintain an understanding of the client's environment and business so the roadmap stays relevant as both change. Competencies and qualities Communication and presence Conveys complex technical matters in clear business terms, in writing and in person. Articulate, composed, and credible in front of an executive team. Holds a point of view; can tell a client a direction is wrong and be believed. Business acumen Connects technology decisions to business outcomes, risk, and cost. Leads budget and investment conversations at the leadership level. Technical literacy Technically grounded enough to know what to ask, judge what comes back, and earn the trust of engineers. Not required to be the deepest specialist; depth is supplied by the technical delivery function. Leadership and collaboration Builds trusted-advisor relationships with client leadership. Works collaboratively across the delivery team and promotes a sense of ownership over client outcomes. Organization Prioritizes effectively, manages time well, and drives roadmaps to completion. Education, experience, and certifications 10+ years in IT or cybersecurity, including meaningful time in a leadership, management, or strategic advisory capacity. A technical foundation combined with business or management experience; comfortable advising executive stakeholders. Demonstrated experience building technology roadmaps and leading IT strategy and budget planning. Working knowledge of the compliance landscape (HIPAA, PCI DSS, CJIS, CMMC, GLBA) and its business impact. Preferred Experience in an MSP or MSSP environment. Familiarity with security platforms and managed services sufficient to advise on them, rather than to operate them. Industry-specific experience relevant to assigned clients. EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed the
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.
09/15/2026
Full time
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.
Computer Recruiters, Inc.
Melbourne Beach, Florida
Director, Network & Unified Communications $200K - $235K Onsite Full-Time Employee NO CONTRACTORS that want a contract position. No C2C, No CTH, No telecommuting, NO will rent an apt there, and go home on weekends End client. Not a consulting company or implementation partner. Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off A MUST US Citizen . Please dont apply if you are not a US Citizen Aerospace, Defense, or at least Manufacturing A clearance is not needed but is preferred. If the applicant does not have one, we will need to work on getting them one once hired. Lead the strategy, delivery, and operational excellence of the companys global connectivity and collaboration ecosystem. This leader will ensure seamless, end-to-end IT connectivity across a complex landscape of providers and technologies, including wide-area and local-area networks, wireless infrastructure, telecommunications, and enterprise unified collaboration platforms. Develop and execute the enterprise Network & Unified Communications strategy aligned to the Connectivity pillar and the broader Technology Reinvention strategy. Lead modernization initiatives including SD-WAN, NAC, Zero Trust-aligned network segmentation, wireless redesign, VoIP/UC modernization, and optimization of network edge environments. Establish a roadmap for reliability, capacity, lifecycle modernization, and secure workload placement across data centers, cloud, and edge sites. Oversee the design, deployment, and operations of all global network and telecom services, ensuring high availability, resiliency, and compliance. Lead end-to-end service management (incident, problem, change, capacity) in partnership with service delivery, Service Desk, Deskside, and Managed Service Providers. Own the enterprise UC strategy, covering voice, VoIP, Video/Telepresence, conferencing tools, contact center capabilities, SIP trunking, and future UCaaS capabilities. Qualifications: Bachelors Degree with a minimum of 15 years of prior related experience. Graduate Degree with a minimum of 13 years of prior related experience. In lieu of a degree, minimum of 19 years of prior related experience. Preferred Additional Skills: Relevant certifications: CCNP/CCIE, JNCIP/JNCIE, CWNP, ITIL, PMP, or equivalent. Deep expertise in enterprise networking (LAN/WAN, SD-WAN, VPN, routing/switching, Wi-Fi, DNS/DHCP/IPAM). Strong experience with unified communications, VoIP, SIP, telephony, video conferencing, and collaboration technologies. Proven track record driving large-scale network modernization, cloud connectivity, and secure architecture transformations. Experience operating within highly regulated environments (DoD, aerospace/defense, government contractors, or similar). Demonstrated ability to lead through influence, manage MSPs, build high-performance teams, and deliver measurable operational outcomes. Experience implementing Zero Trust-aligned core network services. Background integrating cloud connectivity (AWS, Azure, GCP) and software-defined technologies. Experience delivering large-scale site upgrades, network refresh programs, or global telecom modernization initiatives. Strong business acumen with the ability to translate technical requirements into operational and financial outcomes. Strategic thinker with an owners mindset and strong say-do ratio. Committed to simplification, standardization, modernization, and engineering excellence. Able to influence across diverse business units, functions, and technology domains. Empowers teams, builds trust, promotes accountability, and models L3Harris values. Comfortable operating in a fast-paced environment with competing priorities. Indicating the required skills you have will get an immediate reply from me. Please send WORD resume only
09/15/2026
Director, Network & Unified Communications $200K - $235K Onsite Full-Time Employee NO CONTRACTORS that want a contract position. No C2C, No CTH, No telecommuting, NO will rent an apt there, and go home on weekends End client. Not a consulting company or implementation partner. Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off A MUST US Citizen . Please dont apply if you are not a US Citizen Aerospace, Defense, or at least Manufacturing A clearance is not needed but is preferred. If the applicant does not have one, we will need to work on getting them one once hired. Lead the strategy, delivery, and operational excellence of the companys global connectivity and collaboration ecosystem. This leader will ensure seamless, end-to-end IT connectivity across a complex landscape of providers and technologies, including wide-area and local-area networks, wireless infrastructure, telecommunications, and enterprise unified collaboration platforms. Develop and execute the enterprise Network & Unified Communications strategy aligned to the Connectivity pillar and the broader Technology Reinvention strategy. Lead modernization initiatives including SD-WAN, NAC, Zero Trust-aligned network segmentation, wireless redesign, VoIP/UC modernization, and optimization of network edge environments. Establish a roadmap for reliability, capacity, lifecycle modernization, and secure workload placement across data centers, cloud, and edge sites. Oversee the design, deployment, and operations of all global network and telecom services, ensuring high availability, resiliency, and compliance. Lead end-to-end service management (incident, problem, change, capacity) in partnership with service delivery, Service Desk, Deskside, and Managed Service Providers. Own the enterprise UC strategy, covering voice, VoIP, Video/Telepresence, conferencing tools, contact center capabilities, SIP trunking, and future UCaaS capabilities. Qualifications: Bachelors Degree with a minimum of 15 years of prior related experience. Graduate Degree with a minimum of 13 years of prior related experience. In lieu of a degree, minimum of 19 years of prior related experience. Preferred Additional Skills: Relevant certifications: CCNP/CCIE, JNCIP/JNCIE, CWNP, ITIL, PMP, or equivalent. Deep expertise in enterprise networking (LAN/WAN, SD-WAN, VPN, routing/switching, Wi-Fi, DNS/DHCP/IPAM). Strong experience with unified communications, VoIP, SIP, telephony, video conferencing, and collaboration technologies. Proven track record driving large-scale network modernization, cloud connectivity, and secure architecture transformations. Experience operating within highly regulated environments (DoD, aerospace/defense, government contractors, or similar). Demonstrated ability to lead through influence, manage MSPs, build high-performance teams, and deliver measurable operational outcomes. Experience implementing Zero Trust-aligned core network services. Background integrating cloud connectivity (AWS, Azure, GCP) and software-defined technologies. Experience delivering large-scale site upgrades, network refresh programs, or global telecom modernization initiatives. Strong business acumen with the ability to translate technical requirements into operational and financial outcomes. Strategic thinker with an owners mindset and strong say-do ratio. Committed to simplification, standardization, modernization, and engineering excellence. Able to influence across diverse business units, functions, and technology domains. Empowers teams, builds trust, promotes accountability, and models L3Harris values. Comfortable operating in a fast-paced environment with competing priorities. Indicating the required skills you have will get an immediate reply from me. Please send WORD resume only
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Ability and willingness to provide onsite technical support when required. While most work may be performed remotely, this position requires technicians to travel to designated locations as business needs dictate. Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Ability and willingness to provide onsite technical support when required. While most work may be performed remotely, this position requires technicians to travel to designated locations as business needs dictate. Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
At LMT Technology Solutions ( ), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview: If you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you! As an IT Solutions Engineer , you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best. Perks: LMT provides a very competitive compensation package which includes a competitive base salary, a quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package. PTO: 18 days of PTO in a year LMT contributes $900 a month to your Benefits Package Quarterly bonus potential LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment Mileage and home internet reimbursements Company cell phone provided Company paid professional development opportunities for professional certifications and soft skills training Opportunities for community involvement Day to Day Duties of the IT Solutions Engineer: The IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients. Collaborate with the team to develop and implement IT solutions tailored to meet client needs Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues Conduct proactive system monitoring and preventive maintenance tasks Accurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platform Ensure accurate client documentation by regularly reviewing and updating documentation Regularly communicate with clients on the status and resolution of issues Participate in the Level 2 support call queue Respond to ticket escalations Prioritize and manage multiple service requests while meeting established response and resolution goals (SLAs) Stay current with emerging technologies through continuous learning and professional development. On-Call Responsibility Perform after-hours on-call duties on a rotating basis Minimum five (5) years of experience supporting servers, workstations, printers and network switches Experience servicing and troubleshooting: Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD 365 user, mailbox, and SharePoint accounts Microsoft Hyper-V or ESXi hypervisors Microsoft Windows 10, 11 Microsoft Office Suite Experience troubleshooting enterprise systems Knowledge of VMWare and/or Hyper-V a plus Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong documentation habits and process-driven mindset Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Additional Preferred Skills Experience with enterprise backup solutions Experience with SonicWall Experience managing Microsoft Azure Cloud Computing Services Experience supporting and administering Microsoft Intune , including device enrollment, policy deployment, application management, and endpoint troubleshooting. Experience supporting cybersecurity solutions while identifying and escalating potential security threats Work Location Primarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a possibility to be scheduled weekly for onsite visit to the Buffalo area. Compensation details: 0 Yearly Salary PIe2545da1acfb-8645
09/15/2026
Full time
At LMT Technology Solutions ( ), our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence, allowing them to focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview: If you're a dedicated IT professional who is passionate about delivering an exceptional client experience and helping organizations leverage technology to achieve their business goals, we'd love to hear from you! As an IT Solutions Engineer , you'll provide a combination of scheduled onsite support visits for your assigned clients and remote support for organizations across LMT's client base. Working as part of a collaborative team of experienced engineers, you'll deliver proactive maintenance and technical expertise while serving as a trusted technology partner to your assigned clients. You'll also act as a Level 2 escalation resource for our Service Desk, resolving complex technical issues and ensuring timely, effective solutions that keep our clients operating at their best. Perks: LMT provides a very competitive compensation package which includes a competitive base salary, a quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package. PTO: 18 days of PTO in a year LMT contributes $900 a month to your Benefits Package Quarterly bonus potential LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment Mileage and home internet reimbursements Company cell phone provided Company paid professional development opportunities for professional certifications and soft skills training Opportunities for community involvement Day to Day Duties of the IT Solutions Engineer: The IT Solutions Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients. Collaborate with the team to develop and implement IT solutions tailored to meet client needs Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues Conduct proactive system monitoring and preventive maintenance tasks Accurately document all client interactions, activities, configurations, and resolutions in LMT's PSA platform Ensure accurate client documentation by regularly reviewing and updating documentation Regularly communicate with clients on the status and resolution of issues Participate in the Level 2 support call queue Respond to ticket escalations Prioritize and manage multiple service requests while meeting established response and resolution goals (SLAs) Stay current with emerging technologies through continuous learning and professional development. On-Call Responsibility Perform after-hours on-call duties on a rotating basis Minimum five (5) years of experience supporting servers, workstations, printers and network switches Experience servicing and troubleshooting: Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD 365 user, mailbox, and SharePoint accounts Microsoft Hyper-V or ESXi hypervisors Microsoft Windows 10, 11 Microsoft Office Suite Experience troubleshooting enterprise systems Knowledge of VMWare and/or Hyper-V a plus Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong documentation habits and process-driven mindset Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Additional Preferred Skills Experience with enterprise backup solutions Experience with SonicWall Experience managing Microsoft Azure Cloud Computing Services Experience supporting and administering Microsoft Intune , including device enrollment, policy deployment, application management, and endpoint troubleshooting. Experience supporting cybersecurity solutions while identifying and escalating potential security threats Work Location Primarily out of LMT's headquarters in Pittsford, NY, with travel to client locations throughout the Rochester region, as well as a possibility to be scheduled weekly for onsite visit to the Buffalo area. Compensation details: 0 Yearly Salary PIe2545da1acfb-8645
