6 jobs found

Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:

Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support infrastructure delivery in AWS data centers. In this role, you will rack and stack servers, install network and power hardware, run and label copper and fiber cabling, and perform basic hardware testing to ensure capacity is delivered on time. You'll follow detailed build documents, update tickets and asset records, and collaborate closely with operations and networking teams. You'll work in a fast-paced, safety-focused environment that values ownership, high standards, and continual learning with exposure to cutting-edge cloud infrastructure. Responsibilities Rack, stack, and install servers, storage, and network equipment in AWS data centers Run, terminate, and label copper and fiber cabling according to standards Install and verify power connections, cable management, and patching Execute build documents, MOPs, and checklists to deliver new capacity Perform basic hardware testing, troubleshooting, and replacement of failed components Maintain accurate asset, inventory, and port records in ticketing and tracking systems Collaborate with operations, networking, and security teams to coordinate installs Follow safety, security, and compliance procedures within the data center Assist with decommissioning, moves, adds, and changes for infrastructure hardware Contribute to continuous improvement of installation processes and documentation Required Skills Data center infrastructure installation Low-voltage and fiber cabling Network hardware installation Server racking and stacking Hardware troubleshooting Reading infrastructure diagrams Change management and ticketing tools Inventory and asset management Safety and EHS procedures Documentation and reporting

Amazon Web Services, Inc. is seeking an Infra Delivery Technician to build and maintain AWS data center infrastructure supporting global cloud services. You will install and configure servers, racks, power, and network equipment; perform cabling and hardware replacements; execute work orders; and support capacity expansions. You'll follow strict security, safety, and change-management procedures while troubleshooting hardware issues and collaborating with engineering teams. In AWS's customer-obsessed, high-ownership culture, you'll work on large-scale, mission-critical systems and continuously grow your technical skills. Responsibilities Install and configure servers, racks, and related data center hardware Perform structured cabling, labeling, and power connectivity for new infrastructure Execute work orders and deployment plans to deliver new capacity on schedule Troubleshoot and replace failed components including disks, NICs, and power supplies Monitor and respond to infrastructure incidents, escalating as needed Follow strict security, safety, and access-control procedures in data centers Document changes, configurations, and inventory accurately Collaborate with network, systems, and capacity engineering teams on deployments Support on-call or shift-based coverage in 24/7 production environments Identify opportunities to improve reliability, efficiency, and automation of infra delivery Required Skills Data center operations Server hardware installation Networking fundamentals Structured cabling Linux/Windows administration Hardware diagnostics and repair Monitoring and incident response Change management Technical documentation Automation and scripting basics

Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support data center infrastructure deployment. In this role, you will rack and stack servers, network, and storage hardware; run and label fiber and copper cabling; and follow detailed build documents to deliver reliable, scalable capacity. You will execute work orders, update tickets, and coordinate with engineering and operations teams to resolve issues. You'll adhere to strict safety, quality, and security standards while working in a fast-paced, customer-obsessed environment, with opportunities to learn AWS technologies and grow your technical career. Responsibilities Install, rack, and stack servers, storage, and network hardware in AWS data centers Run, terminate, and label fiber and copper cabling to defined standards Execute installation work orders and update tickets and documentation accurately Troubleshoot basic hardware and connectivity issues and escalate as needed Follow detailed build guides, diagrams, and change procedures Perform inventory checks, receive hardware, and maintain accurate asset records Adhere to safety, security, and compliance policies in all work areas Collaborate with operations and engineering teams to support capacity delivery Conduct quality checks to ensure installations meet AWS standards Support continuous improvement of installation processes and best practices Required Skills Data center hardware installation Rack and stack equipment Cabling (fiber and copper) Network equipment configuration support Troubleshooting hardware issues Reading technical diagrams Change management processes Ticketing systems (e.g., Service Now, JIRA) Inventory management Safety and compliance procedures

Job Description Job Description Description: Oneida Professional Services is seeking a Broadcast Systems Technician to support the Defense Information School (DINFOS) Technology & Logistics Support Services contract at Fort Meade, Maryland. This position is responsible for the installation, maintenance, troubleshooting, repair, and sustainment of broadcast, audiovisual, RF transmission, and studio production systems supporting DINFOS training and operational missions. The successful candidate will provide technical support for radio and television studios, control rooms, video teleconferencing systems, broadcast networking infrastructure, and associated production technologies. This role requires extensive hands-on experience with professional broadcast systems and equipment as well as a strong understanding of industry standards and best practices. This position is contingent on the award of a federal contract Key Responsibilities Install, configure, maintain, troubleshoot, repair, and support professional broadcast and audiovisual systems. Provide technical support for radio studios, television studios, control rooms, production facilities, and related broadcast environments. Maintain and troubleshoot RF transmission systems, broadcast networking infrastructure, and visual information systems. Support Video Teleconferencing (VTC) systems, conference room technologies, control automation systems, and integrated audiovisual environments. Perform preventive maintenance inspections and corrective maintenance activities on broadcast and production equipment. Diagnose hardware, software, signal path, and network-related issues affecting broadcast operations. Utilize Test, Measurement, and Diagnostic Equipment (TMDE) to identify and resolve technical issues. Develop and maintain technical documentation, maintenance records, diagrams, and system configurations. Create and update equipment layouts, schematics, and technical drawings using AutoCAD. Coordinate with vendors, manufacturers, and technical support organizations to resolve equipment and system issues. Support equipment upgrades, technology refresh efforts, and infrastructure modernization projects. Ensure compliance with applicable technical standards, safety procedures, and operational requirements. Requirements: Required Qualifications Minimum of five (5) years of experience supporting broadcast electronics maintenance, broadcast engineering, or professional audiovisual systems. Experience supporting radio and television studios, control rooms, production facilities, and broadcast operations. Knowledge of analog and digital audio/video technologies, signal flows, and broadcast infrastructure. Knowledge of industry standards including SMPTE, FCC, IEEE, and ATSC requirements. Hands-on experience troubleshooting and maintaining professional broadcast equipment and systems. Experience utilizing Test, Measurement, and Diagnostic Equipment (TMDE). Working knowledge of AutoCAD, including 2D drawings and technical schematics. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Ability to lift and carry equipment weighing up to 50 pounds and safely work from ladders up to 12 feet in height. Preferred Qualifications FCC License, Society of Broadcast Engineers (SBE) certification, Certified Technology Specialist (CTS), CompTIA certification, or equivalent industry credential. Experience supporting Department of Defense, military, educational, or government broadcast environments. Experience supporting equipment such as Broadcast Electronics AudioVault, Wheatstone consoles, Crestron systems, Biamp systems, Ross video switchers, Harris Netwave, Chyron graphics systems, Evertz master clocks, Pro-Bel routers, and similar broadcast technologies. Experience with IP-based broadcast infrastructure and broadcast networking technologies. Familiarity with studio construction, system integration, and broadcast facility modernization projects. Experience supporting live production, streaming, and digital media distribution systems. Benefits (FEDERAL): 15 Days of Paid Time Off 11 Paid Holidays 401(k) Retirement Plan with Company Match Medical, Dental, and Eye Insurance Employee Referral Program Tuition Reimbursement Employee Assistance Program (EAP) Wellness Program Multiple Voluntary Medical Benefits About Us: The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes: Oneida ESC Group (OESC) Oneida Professional Services (OPS) Oneida Total Integrated Enterprises (OTIE) Mission Support Services (MS2) Sustainment & Restoration Services (SRS) Oneida Engineering Solutions (OES) General Mechanical Corporation (GMC) LG2 Environmental Solutions (LG2) Oneida Environmental (OE) We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions. Equal Employment Opportunity: Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic

Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description