To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Service Manager in Training CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results. ROLES AND RESPONSIBILITIES: Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions In partnership with the Store Manager, assists in evaluating knowledge , skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc. Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval Ensures adherence to company policies, procedures, and safety standards at all times Maintains high standards for store cleanliness, organization, and inventory management. Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores. Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands Performs other position duties as directed by leadership SUCCESS FACTORS: Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation Alignment with company mission, vision, and values Strong work ethic with a commitment to results Strong team player with the ability to adapt to diverse team members Ability to perform in a fast paced/high volume environment Excellent verbal and written communication skills A high level of time management, accountability, and prioritization skills Ability to be organized, problem solve, and be solution oriented Self-motivated, goal-oriented, and driven to accomplish department goals Strong critical thinker with a high level of attention to detail Highly-customer centric and master relationship builder Proficient in Microsoft Office (Outlook, Teams, Etc.) Proficient in Point of Sales systems (VAST) strongly preferred WORK ENVIRONMENT: Frequent exposure to varying temperatures due to the nature of the work and shop conditions Requires adherence to all safety procedures and proper use of personal protective equipment (PPE) See attached for a complete list of physical demands required for this position EXPERIENCE AND EDUCATION: 3+years' experience in the automotive repair industry as a technician, service advisor, or service manager required Previous experience supporting or mentoring technicians strongly preferred Strong technical acumen of automotive repair standards, tools, processes, etc. Valid Drivers' License Required Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
09/27/2026
Full time
To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Service Manager in Training CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results. ROLES AND RESPONSIBILITIES: Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions In partnership with the Store Manager, assists in evaluating knowledge , skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc. Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval Ensures adherence to company policies, procedures, and safety standards at all times Maintains high standards for store cleanliness, organization, and inventory management. Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores. Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands Performs other position duties as directed by leadership SUCCESS FACTORS: Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation Alignment with company mission, vision, and values Strong work ethic with a commitment to results Strong team player with the ability to adapt to diverse team members Ability to perform in a fast paced/high volume environment Excellent verbal and written communication skills A high level of time management, accountability, and prioritization skills Ability to be organized, problem solve, and be solution oriented Self-motivated, goal-oriented, and driven to accomplish department goals Strong critical thinker with a high level of attention to detail Highly-customer centric and master relationship builder Proficient in Microsoft Office (Outlook, Teams, Etc.) Proficient in Point of Sales systems (VAST) strongly preferred WORK ENVIRONMENT: Frequent exposure to varying temperatures due to the nature of the work and shop conditions Requires adherence to all safety procedures and proper use of personal protective equipment (PPE) See attached for a complete list of physical demands required for this position EXPERIENCE AND EDUCATION: 3+years' experience in the automotive repair industry as a technician, service advisor, or service manager required Previous experience supporting or mentoring technicians strongly preferred Strong technical acumen of automotive repair standards, tools, processes, etc. Valid Drivers' License Required Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
Computational Physics, Inc.
Washington, Washington DC
Job Description Job Description Computational Physics, Inc. (CPI) is looking for a Full-Time Operations Analyst to support our customers at USNO DC.BackgroundCPI supports the U.S. Naval Observatory (USNO) Operations Center in Washington, D.C. - USNO's single secure location for executing and monitoring the automated generation of the Navy's key operational timing and astrometric products. USNO determines and disseminates precise time and time interval (PTTI), Earth orientation parameters (EOP), and precise positions of celestial bodies for the Department of Defense, other federal agencies, and the public. These products underpin navigation, platform orientation, communications, intelligence, command and control, mission planning, and electronic warfare systems.The Operations Analyst works as a member of the Operations Center watch team, reporting to a watch team lead. The primary responsibility is executing and monitoring the automated generation of USNO operational products and ensuring customer access to them. This includes:Direct and remote inspection of hardware and monitoring the health status of automated data acquisition and reduction systems supporting Master Clock time determination and dissemination, EOP solutions, and VLBI data transfer and correlationRecognizing anomalous conditions and distinguishing between unusual-but-acceptable behavior and situations requiring intervention, drawing on familiarity with multiple data sources and productsTaking timely remedial action per SOPs, established procedures, or direction from subject matter experts when unexpected results or alarm conditions occurInteracting with data providers and product users - reporting product availability, responding to routine inquiries, and escalating alarm situations to the appropriate USNO personnel per SOP contact listsCoordinating with the watch team lead, supervisor, and USNO technical staff on system functionality, SOP effectiveness, and assignment planningThis is a 24/7 watch operation. The position requires shift work and is designated Mission Essential - the incumbent may be directed to report during inclement weather, installation closure, or other emergency situations, and may be required to work off-hours shifts as the mission requires.QualificationsBS from an ABET-accredited institution in physics, astronomy, geophysics, engineering, computer science, or a closely related physical science discipline. 3 years of relevant technical experience, to include:Monitoring, operating, or troubleshooting automated data acquisition, processing, or control systems in an operational (not purely research) environmentWorking from written standard operating procedures and applying judgment where guidance is incomplete or does not cleanly fit the situationAnalyzing technical data to identify anomalies, and communicating findings clearly in writing and verballyWorking knowledge of the mathematics and basic statistics underlying the physical sciencesWatch floor, NOC, SOC, mission control, or other 24/7 operations center experienceFamiliarity with precise timing (PTTI), atomic clocks, GNSS, Earth orientation, or VLBI/radio astronomy dataLinux system administration and monitoring tools (e.g., Nagios, Zabbix, Grafana); scripting in Python, Bash, or PerlExperience with hardware inspection, rack-level equipment, and instrumentationPrior U.S. military operations, technician, or DoD contractor experienceActive Secret clearance required at start; must be eligible for and willing to be processed for Top Secret / SCI.U.S. citizenship is required for DoD contracts.Position DetailsLocation: USNO, DCOn-Site Requirements: On SiteEmployment Type: Full-TimeSalary Range: $105,000 - $125,000About CPIWe love science! We study the physical properties of the Earth and our atmosphere, neighboring planets, and the sun. We make the study of science practical by translating our findings into products, both hardware and software, that make our customer's lives easier and better. CPI has served various U.S. Government agencies, universities, international science organizations, prime contractors, as well as commercial customers for 40 years.CPI is an employee-owned company our team members receive company stock. Employee ownership motivates and empowers increased productivity, contribution to the longevity of the business, improved retention, and enhanced employee engagement.Why Work for Us?Competitive salary and comprehensive benefitsPositive, upbeat, and transparent company culture with opportunities for self-development and career advancementEmployee -owned small business that allows team members to learn from each other and take ownershipProfessional development support including conference attendance and certification trainingBenefits401(k), Profit Sharing and an Employee Stock Ownership Plan (ESOP)Disability insurance (short-term and long-term)Flexible scheduleFlexible spending accountHealth, Dental and Vision insuranceLife insurancePaid time offParental LeaveTuition reimbursementTo apply please visit our careers page. CPI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
09/26/2026
Full time
Job Description Job Description Computational Physics, Inc. (CPI) is looking for a Full-Time Operations Analyst to support our customers at USNO DC.BackgroundCPI supports the U.S. Naval Observatory (USNO) Operations Center in Washington, D.C. - USNO's single secure location for executing and monitoring the automated generation of the Navy's key operational timing and astrometric products. USNO determines and disseminates precise time and time interval (PTTI), Earth orientation parameters (EOP), and precise positions of celestial bodies for the Department of Defense, other federal agencies, and the public. These products underpin navigation, platform orientation, communications, intelligence, command and control, mission planning, and electronic warfare systems.The Operations Analyst works as a member of the Operations Center watch team, reporting to a watch team lead. The primary responsibility is executing and monitoring the automated generation of USNO operational products and ensuring customer access to them. This includes:Direct and remote inspection of hardware and monitoring the health status of automated data acquisition and reduction systems supporting Master Clock time determination and dissemination, EOP solutions, and VLBI data transfer and correlationRecognizing anomalous conditions and distinguishing between unusual-but-acceptable behavior and situations requiring intervention, drawing on familiarity with multiple data sources and productsTaking timely remedial action per SOPs, established procedures, or direction from subject matter experts when unexpected results or alarm conditions occurInteracting with data providers and product users - reporting product availability, responding to routine inquiries, and escalating alarm situations to the appropriate USNO personnel per SOP contact listsCoordinating with the watch team lead, supervisor, and USNO technical staff on system functionality, SOP effectiveness, and assignment planningThis is a 24/7 watch operation. The position requires shift work and is designated Mission Essential - the incumbent may be directed to report during inclement weather, installation closure, or other emergency situations, and may be required to work off-hours shifts as the mission requires.QualificationsBS from an ABET-accredited institution in physics, astronomy, geophysics, engineering, computer science, or a closely related physical science discipline. 3 years of relevant technical experience, to include:Monitoring, operating, or troubleshooting automated data acquisition, processing, or control systems in an operational (not purely research) environmentWorking from written standard operating procedures and applying judgment where guidance is incomplete or does not cleanly fit the situationAnalyzing technical data to identify anomalies, and communicating findings clearly in writing and verballyWorking knowledge of the mathematics and basic statistics underlying the physical sciencesWatch floor, NOC, SOC, mission control, or other 24/7 operations center experienceFamiliarity with precise timing (PTTI), atomic clocks, GNSS, Earth orientation, or VLBI/radio astronomy dataLinux system administration and monitoring tools (e.g., Nagios, Zabbix, Grafana); scripting in Python, Bash, or PerlExperience with hardware inspection, rack-level equipment, and instrumentationPrior U.S. military operations, technician, or DoD contractor experienceActive Secret clearance required at start; must be eligible for and willing to be processed for Top Secret / SCI.U.S. citizenship is required for DoD contracts.Position DetailsLocation: USNO, DCOn-Site Requirements: On SiteEmployment Type: Full-TimeSalary Range: $105,000 - $125,000About CPIWe love science! We study the physical properties of the Earth and our atmosphere, neighboring planets, and the sun. We make the study of science practical by translating our findings into products, both hardware and software, that make our customer's lives easier and better. CPI has served various U.S. Government agencies, universities, international science organizations, prime contractors, as well as commercial customers for 40 years.CPI is an employee-owned company our team members receive company stock. Employee ownership motivates and empowers increased productivity, contribution to the longevity of the business, improved retention, and enhanced employee engagement.Why Work for Us?Competitive salary and comprehensive benefitsPositive, upbeat, and transparent company culture with opportunities for self-development and career advancementEmployee -owned small business that allows team members to learn from each other and take ownershipProfessional development support including conference attendance and certification trainingBenefits401(k), Profit Sharing and an Employee Stock Ownership Plan (ESOP)Disability insurance (short-term and long-term)Flexible scheduleFlexible spending accountHealth, Dental and Vision insuranceLife insurancePaid time offParental LeaveTuition reimbursementTo apply please visit our careers page. CPI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description At TechSite, we are committed to keeping our customers' mission-critical facilities running smoothly, ensuring you can stay connected and operate with confidence. We expertly plan, design, build, test, operate, and maintain these essential spaces, aiming to maximize reliability and efficiency with speed, expertise, and a commitment to customer satisfaction. TechSite is seeking an experienced facilities professional to join our team as an Assistant Chief Engineer in a structured succession role. This position is designed to prepare the successful candidate for promotion to Chief Engineer within approximately 6-9 months through hands-on training, operational leadership, and mentorship from our current leadership team. The ideal candidate has progressed from a technical maintenance background into facilities leadership and is ready to take the next step into a Chief Engineer position. What You'll Do This is more than a traditional assistant role. The Assistant Chief Engineer will work alongside the current Chief Engineer to learn every aspect of a complex, mission-critical facility while serving as a technical leader, customer liaison, and supervisor for the on-site maintenance team. The successful candidate will balance leadership responsibilities with hands-on technical involvement, ensuring the reliability, safety, and continuous improvement of critical building infrastructure. Key Responsibilities Facility Operations & Reliability Support the daily operation, monitoring, maintenance, and troubleshooting of critical building infrastructure, including: Electrical distribution systems HVAC and air handling equipment Mechanical systems Plumbing systems Building Automation Systems (BMS) Life Safety Systems Assist with preventive, predictive, and corrective maintenance programs to maximize equipment reliability. Monitor and utilize BMS, CMMS, PME, and other facility monitoring platforms. Review equipment manuals, electrical diagrams, and technical documentation to support maintenance activities. Participate in troubleshooting and emergency response during critical equipment failures. Leadership & Team Development Supervise and support a team of maintenance technicians, a maintenance coordinator, and controls personnel. Provide technical guidance, coaching, and mentoring to maintenance staff. Assist with scheduling, workload management, and on-call rotations. Help develop SOPs, MOPs, training programs, and maintenance procedures. Foster a culture of accountability, safety, teamwork, and continuous improvement. Customer & Operational Management Serve as one of TechSite's primary points of contact with the customer, providing professional communication and operational updates. Coordinate contractors, vendors, and service providers. Support maintenance planning, budgeting, reporting, compliance activities, and capital improvement projects. Monitor maintenance expenditures and assist with budget management. Ensure contractual obligations and service level expectations are consistently achieved. Continuous Improvement Identify opportunities to improve maintenance procedures, documentation, equipment reliability, and operational efficiency. Support implementation and ongoing administration of a Computerized Maintenance Management System (CMMS). Assist with quality initiatives and process improvements that enhance facility performance. Safety & Compliance Promote a strong safety culture. Ensure compliance with OSHA, NFPA, company standards, and customer requirements. Participate in emergency response, incident investigations, and after-action reviews. What You'll Bring: Required Qualifications High School Diploma or GED required; technical degree or certification preferred. 5-7+ years of progressively responsible experience in: Critical facilities Commercial facilities Industrial maintenance Healthcare Data centers Utilities Similar mission-critical environments Strong knowledge of electrical, HVAC, mechanical, plumbing, controls, and life safety systems. Experience troubleshooting complex building systems. Experience with preventive maintenance programs and equipment reliability. Working knowledge of Microsoft Office applications. Strong written and verbal communication skills. Ability to lead technical teams while maintaining strong customer relationships. Preferred Qualifications Previous experience as an Assistant Chief Engineer, Chief Engineer, Facilities Manager, Lead Engineer, or similar leadership role. Electrical systems experience preferred; strong mechanical backgrounds will also be considered. Experience with: CMMS administration Building Management Systems (BMS) Maintenance planning Contractor management Budget administration Process improvement initiatives Leadership experience supervising maintenance personnel or technical teams. Preferred Certifications EPA Universal Certification Journeyman Electrician Stationary Engineer License OSHA 10 or OSHA 30 Certified Facility Manager (CFM) BOMI Designations First Aid / CPR Or equivalent industry certifications Work Schedule Primarily Monday-Friday during normal business hours. Participate in an on-call rotation. Must be available to respond to after-hours emergencies when required. Ability to report to the facility within one hour while on call. Why Join TechSite? Competitive Pay: $120-150k, depending on experience. Benefits Package: Medical, dental, vision, and retirement savings plans Paid Time Off: Generous vacation, sick leave, and flexible time off Company Culture: On-site fitness center, office contests, team outings, and a collaborative work environment Career Growth: Professional development and continuing education opportunities Recognition: We've been nominated multiple years as a "Best Place to Work"-join a team that values collaboration and excellence. Career Path This is a structured succession position with a defined pathway to Chief Engineer . During the first several months, the successful candidate will work alongside the current Chief Engineer to gain comprehensive knowledge of the facility, customer expectations, maintenance operations, and TechSite standards. Promotion to Chief Engineer is based on demonstrated technical competency, leadership ability, operational readiness, and business needs.
09/26/2026
Full time
Job Description Job Description At TechSite, we are committed to keeping our customers' mission-critical facilities running smoothly, ensuring you can stay connected and operate with confidence. We expertly plan, design, build, test, operate, and maintain these essential spaces, aiming to maximize reliability and efficiency with speed, expertise, and a commitment to customer satisfaction. TechSite is seeking an experienced facilities professional to join our team as an Assistant Chief Engineer in a structured succession role. This position is designed to prepare the successful candidate for promotion to Chief Engineer within approximately 6-9 months through hands-on training, operational leadership, and mentorship from our current leadership team. The ideal candidate has progressed from a technical maintenance background into facilities leadership and is ready to take the next step into a Chief Engineer position. What You'll Do This is more than a traditional assistant role. The Assistant Chief Engineer will work alongside the current Chief Engineer to learn every aspect of a complex, mission-critical facility while serving as a technical leader, customer liaison, and supervisor for the on-site maintenance team. The successful candidate will balance leadership responsibilities with hands-on technical involvement, ensuring the reliability, safety, and continuous improvement of critical building infrastructure. Key Responsibilities Facility Operations & Reliability Support the daily operation, monitoring, maintenance, and troubleshooting of critical building infrastructure, including: Electrical distribution systems HVAC and air handling equipment Mechanical systems Plumbing systems Building Automation Systems (BMS) Life Safety Systems Assist with preventive, predictive, and corrective maintenance programs to maximize equipment reliability. Monitor and utilize BMS, CMMS, PME, and other facility monitoring platforms. Review equipment manuals, electrical diagrams, and technical documentation to support maintenance activities. Participate in troubleshooting and emergency response during critical equipment failures. Leadership & Team Development Supervise and support a team of maintenance technicians, a maintenance coordinator, and controls personnel. Provide technical guidance, coaching, and mentoring to maintenance staff. Assist with scheduling, workload management, and on-call rotations. Help develop SOPs, MOPs, training programs, and maintenance procedures. Foster a culture of accountability, safety, teamwork, and continuous improvement. Customer & Operational Management Serve as one of TechSite's primary points of contact with the customer, providing professional communication and operational updates. Coordinate contractors, vendors, and service providers. Support maintenance planning, budgeting, reporting, compliance activities, and capital improvement projects. Monitor maintenance expenditures and assist with budget management. Ensure contractual obligations and service level expectations are consistently achieved. Continuous Improvement Identify opportunities to improve maintenance procedures, documentation, equipment reliability, and operational efficiency. Support implementation and ongoing administration of a Computerized Maintenance Management System (CMMS). Assist with quality initiatives and process improvements that enhance facility performance. Safety & Compliance Promote a strong safety culture. Ensure compliance with OSHA, NFPA, company standards, and customer requirements. Participate in emergency response, incident investigations, and after-action reviews. What You'll Bring: Required Qualifications High School Diploma or GED required; technical degree or certification preferred. 5-7+ years of progressively responsible experience in: Critical facilities Commercial facilities Industrial maintenance Healthcare Data centers Utilities Similar mission-critical environments Strong knowledge of electrical, HVAC, mechanical, plumbing, controls, and life safety systems. Experience troubleshooting complex building systems. Experience with preventive maintenance programs and equipment reliability. Working knowledge of Microsoft Office applications. Strong written and verbal communication skills. Ability to lead technical teams while maintaining strong customer relationships. Preferred Qualifications Previous experience as an Assistant Chief Engineer, Chief Engineer, Facilities Manager, Lead Engineer, or similar leadership role. Electrical systems experience preferred; strong mechanical backgrounds will also be considered. Experience with: CMMS administration Building Management Systems (BMS) Maintenance planning Contractor management Budget administration Process improvement initiatives Leadership experience supervising maintenance personnel or technical teams. Preferred Certifications EPA Universal Certification Journeyman Electrician Stationary Engineer License OSHA 10 or OSHA 30 Certified Facility Manager (CFM) BOMI Designations First Aid / CPR Or equivalent industry certifications Work Schedule Primarily Monday-Friday during normal business hours. Participate in an on-call rotation. Must be available to respond to after-hours emergencies when required. Ability to report to the facility within one hour while on call. Why Join TechSite? Competitive Pay: $120-150k, depending on experience. Benefits Package: Medical, dental, vision, and retirement savings plans Paid Time Off: Generous vacation, sick leave, and flexible time off Company Culture: On-site fitness center, office contests, team outings, and a collaborative work environment Career Growth: Professional development and continuing education opportunities Recognition: We've been nominated multiple years as a "Best Place to Work"-join a team that values collaboration and excellence. Career Path This is a structured succession position with a defined pathway to Chief Engineer . During the first several months, the successful candidate will work alongside the current Chief Engineer to gain comprehensive knowledge of the facility, customer expectations, maintenance operations, and TechSite standards. Promotion to Chief Engineer is based on demonstrated technical competency, leadership ability, operational readiness, and business needs.
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
09/26/2026
Full time
Job Description Job Description PURPOSE Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the "Customer for Life" concept for existing and new customers. Performs related work as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Desired candidate will have a minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system and must be able to troubleshoot related serviceable systems. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Baker Group may supply a Van, Cell Phone, tools, and laptop. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc. You will be required to obtain your NICET 1 and 2 certifications to maintain your State of Iowa Alarm License. Fire Alarm System knowledge is preferred for this position as well. You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. We do work all over Iowa and the Midwest. Our technicians must be agreeable to traveling overnight on occasions to install or startup a system that is out of town. You will be required to obtain your 30 HR OSHA certification within the 1st year. Baker Group allocates a budget for Baker Group Shirts that must be always worn, and pants must be in good condition with no holes or frays so that we all stay consistent with an image of Baker Group. MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Local 347 VDV Technician 2 Year Associates Degree in Related Technology High School Diploma CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Ability to perform all necessary duties unsupervised Knowledge of common Windows Office applications Knowledge of Microsoft SQL or other database applications preferred but not required Knowledge of Ethernet and serial network communication formats and hardware configurations Excellent interpersonal skills with ability to communicate effectively, both verbally and written Ability to take direction and fulfill commitments Value and support company core values and culture Understanding of construction site safety and display a high awareness of your surroundings Effectively prioritize and balance the "big picture" and immediate responsibilities Ability to listen effectively, value the opinions of others and acknowledge contributions of others Ability to communicate and work well with others at all levels ENVIRONMENTAL ADAPTABILITY At any given time, may be exposed to typical construction site and/or industrial site risks and environment Be able to work in exterior elements that come with all seasons (with or without temperature changes). EQUIPMENT/TOOLS Laptop PC Electronic Multimeter Hand tools/power tools Product Manufacturer Software Ladders and Lifts Required PPE is always in use. Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. Position Summary: Failure Analysis Engineer Location: Etters, PA Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally. We are currently seeking an experienced Failure Analysis Engineer to join our Product Development team. The position will be located in Etters, PA. RESPONSIBILITIES: As a Failure Analysis Engineer you will provide the lead in investigation of connector failures through inspection, testing and analysis of data. Perform root cause analysis of failed connectors Create a failure analysis process and database to capture historical data and utilize for future failure analyses Interface with customers to understand the issues and inform them on the status, root cause, and solution Confirm diagnoses through testing and inspection Prepare test samples and test requests and work with test lab technicians. Suggest corrective actions to design, process, inspection etc Work with engineers from other disciplines to help with root cause Process and analyze testing results and create reports and presentations for internal and external customers. Collaborate with internal and external suppliers and manufacturing personnel Request and review 8Ds from suppliers QUALIFICATIONS: BS/MS Mechanical Engineering 5 - 10 years of experience with failure analysis and/or electrical connectors Experience with SEM, mechanical testing, and electrical testing Experience with solid modeling tools - Pro/E and/or Solidworks would be a plus Experience with data analysis software, MS Excel, Minitab would be a plus Experience developing test plans for mechanical and environmental stresses Experience specifying testing protocol in automotive or consumer industries would be a plus Ability to communicate with technical & non-technical people Ability to work in team environment Desire to solve problems and identify solultions Knowledge of copper alloys and high-performance engineering thermoplastics would be a plus Basic understanding of electrical connectors Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at
09/26/2026
Full time
Job Description Job Description Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. Position Summary: Failure Analysis Engineer Location: Etters, PA Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally. We are currently seeking an experienced Failure Analysis Engineer to join our Product Development team. The position will be located in Etters, PA. RESPONSIBILITIES: As a Failure Analysis Engineer you will provide the lead in investigation of connector failures through inspection, testing and analysis of data. Perform root cause analysis of failed connectors Create a failure analysis process and database to capture historical data and utilize for future failure analyses Interface with customers to understand the issues and inform them on the status, root cause, and solution Confirm diagnoses through testing and inspection Prepare test samples and test requests and work with test lab technicians. Suggest corrective actions to design, process, inspection etc Work with engineers from other disciplines to help with root cause Process and analyze testing results and create reports and presentations for internal and external customers. Collaborate with internal and external suppliers and manufacturing personnel Request and review 8Ds from suppliers QUALIFICATIONS: BS/MS Mechanical Engineering 5 - 10 years of experience with failure analysis and/or electrical connectors Experience with SEM, mechanical testing, and electrical testing Experience with solid modeling tools - Pro/E and/or Solidworks would be a plus Experience with data analysis software, MS Excel, Minitab would be a plus Experience developing test plans for mechanical and environmental stresses Experience specifying testing protocol in automotive or consumer industries would be a plus Ability to communicate with technical & non-technical people Ability to work in team environment Desire to solve problems and identify solultions Knowledge of copper alloys and high-performance engineering thermoplastics would be a plus Basic understanding of electrical connectors Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at
Job Description Job Description Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC and McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. Position Summary and Objective The Electronic Security Technician will own their work and contribute to the organization's growth as we scale into a truly global provider of electronic security services, providing turnkey, white glove services to our clientele. The Electronic Security Technician plans, executes, monitors, controls, and delivers the completed project to our clients, start to finish. Their technical skills and experience in the electronic security industry will prove valuable to their success. This position will require some travel. The job role will focus on electronic security installations for the Asset Security department. This individual will be a core team member, customer-facing, results-driven, and ensuring the protection of people, property, and products. Essential Functions and Responsibilities Ensure all assigned installation and service projects are appropriately managed per Global Guardian Asset Security Technology policies and procedures. Manages and supports subcontractors and other trade partners. Prepare, monitor, and manage projects and project plans and provide training where required. Manages client expectations and contractual obligations. Perform installation and service of various video, access control, locking hardware, intrusion, intercom, and other low voltage systems to ensure delivery to contract/scope of work as outlined in the project documentation. Configure, test, and commission network and other communications equipment to confirm connectivity locally and at GSOC for monitoring. Maintain high-level programming knowledge in IP Video Surveillance Systems, Access Control Systems, and related technologies. Interface with voice, telecommunications, and network personnel as needed to support SOC hardware, services, and vendors. Manage and or support special projects as needed. Complete other tasks as assigned. Provide on-call support and response as needed. Respond remotely or physically as necessary, depending on the client and issue. Competencies and Attributes Excellent verbal and written communication; second language skills preferred. Demonstrated experience developing relationships on assignments. Maintaining composure with authorities, executives, clients, staff, and the public under urgency and pressure. Ability to manage multiple tasks concurrently. Ability to write technical documentation, interpret technical instructions, and analyze data. Qualifications and Education 5+ years of electronic security field experience as a technician. A high school diploma or GED; a bachelor's degree is preferable. Experience traveling to sites and maintaining reliable transportation methods. Experience with firewalls and networking equipment (routers and switches). Demonstrated ability to organize and manage job projects to completion. Position Type and Schedule Regular Full-Time (RFT). 24/7 availability to the client while on a task. May require domestic and international travel. Flexible shift schedule when needed. Salary Range: $60,000 - $80,000 annually. Work Environment and Physical Demands Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: Exposure to stressful situations, such as challenging individuals or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergencies. Ability to lift and maneuver equipment overhead, weighing upwards of 50 lbs. Ability to maneuver in tight spaces to conduct installations (crawl spaces and attics). Exposure to sensitive and confidential information. Regular computer usage. Close and distance vision and ability to adjust focus. Frequent sitting, standing, and walking may require extended periods and involve climbing stairs, up inclines, and on uneven terrain. On occasion, perform stressful and physical activity when needed. 24/7 availability to the client while on a task. Equal Opportunity Employer Statement: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact . Powered by JazzHR 9aGf6n8cYS
09/26/2026
Full time
Job Description Job Description Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC and McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. Position Summary and Objective The Electronic Security Technician will own their work and contribute to the organization's growth as we scale into a truly global provider of electronic security services, providing turnkey, white glove services to our clientele. The Electronic Security Technician plans, executes, monitors, controls, and delivers the completed project to our clients, start to finish. Their technical skills and experience in the electronic security industry will prove valuable to their success. This position will require some travel. The job role will focus on electronic security installations for the Asset Security department. This individual will be a core team member, customer-facing, results-driven, and ensuring the protection of people, property, and products. Essential Functions and Responsibilities Ensure all assigned installation and service projects are appropriately managed per Global Guardian Asset Security Technology policies and procedures. Manages and supports subcontractors and other trade partners. Prepare, monitor, and manage projects and project plans and provide training where required. Manages client expectations and contractual obligations. Perform installation and service of various video, access control, locking hardware, intrusion, intercom, and other low voltage systems to ensure delivery to contract/scope of work as outlined in the project documentation. Configure, test, and commission network and other communications equipment to confirm connectivity locally and at GSOC for monitoring. Maintain high-level programming knowledge in IP Video Surveillance Systems, Access Control Systems, and related technologies. Interface with voice, telecommunications, and network personnel as needed to support SOC hardware, services, and vendors. Manage and or support special projects as needed. Complete other tasks as assigned. Provide on-call support and response as needed. Respond remotely or physically as necessary, depending on the client and issue. Competencies and Attributes Excellent verbal and written communication; second language skills preferred. Demonstrated experience developing relationships on assignments. Maintaining composure with authorities, executives, clients, staff, and the public under urgency and pressure. Ability to manage multiple tasks concurrently. Ability to write technical documentation, interpret technical instructions, and analyze data. Qualifications and Education 5+ years of electronic security field experience as a technician. A high school diploma or GED; a bachelor's degree is preferable. Experience traveling to sites and maintaining reliable transportation methods. Experience with firewalls and networking equipment (routers and switches). Demonstrated ability to organize and manage job projects to completion. Position Type and Schedule Regular Full-Time (RFT). 24/7 availability to the client while on a task. May require domestic and international travel. Flexible shift schedule when needed. Salary Range: $60,000 - $80,000 annually. Work Environment and Physical Demands Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include: Exposure to stressful situations, such as challenging individuals or approaching an unauthorized area. Rapid and effective decision-making during unusual or emergencies. Ability to lift and maneuver equipment overhead, weighing upwards of 50 lbs. Ability to maneuver in tight spaces to conduct installations (crawl spaces and attics). Exposure to sensitive and confidential information. Regular computer usage. Close and distance vision and ability to adjust focus. Frequent sitting, standing, and walking may require extended periods and involve climbing stairs, up inclines, and on uneven terrain. On occasion, perform stressful and physical activity when needed. 24/7 availability to the client while on a task. Equal Opportunity Employer Statement: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact . Powered by JazzHR 9aGf6n8cYS
Job Description Job Description Senior Physical Electronic Security Technician - Commercial Enterprise Systems Location: Colorado Department: Physical Security / Commercial Systems Employment Type: Full-Time Position Summary We are seeking an experienced Senior Physical Electronic Security Technician with extensive expertise in enterprise electronic security systems, specifically the e nterprise access control platforms, to install, service, and maintain commercial electronic security systems across a wide range of enterprise environments. The ideal candidate will possess deep technical knowledge of integrated access control, IP video surveillance, intrusion detection, intercom systems, and security networking. This individual will lead installation, commissioning, troubleshooting, preventative maintenance, and system upgrades while ensuring the highest standards of quality, reliability, and customer satisfaction. This role requires a technician who can work independently, lead field activities, mentor junior technicians, and interact professionally with customers, project managers, vendors, and internal operations teams. Key Responsibilities Electronic Security Systems Install, commission, troubleshoot, and maintain enterprise electronic security systems. Perform advanced programming, configuration, and diagnostics of access control systems. Configure and maintain: Intelligent controllers Access control panels Card readers Electric locking hardware Request-to-exit devices Door position switches Elevator control integrations Install and support enterprise IP video surveillance platforms and associated hardware. Configure cameras, recording servers, video storage, and analytics. Diagnose hardware, firmware, software, and communication failures. Commercial Enterprise Security Infrastructure Install and service integrated electronic security systems for commercial office buildings, healthcare facilities, educational campuses, manufacturing facilities, municipal buildings, and other enterprise environments. Coordinate system upgrades, expansions, and service activities with customers while minimizing disruption to daily operations. Perform system commissioning and acceptance testing for new construction and retrofit projects. Ensure installations comply with customer specifications, manufacturer requirements, and industry best practices. Support service calls, preventative maintenance programs, and emergency repair requests. Systems Integration Integrate security platforms with: Video Management Systems (VMS) Intrusion Detection Systems (IDS) Visitor Management Systems Building Automation Systems (BAS) Fire Alarm Interfaces Intercom and Communications Systems Configure TCP/IP communications between enterprise security devices. Troubleshoot network communication issues involving switches, VLANs, PoE infrastructure, and fiber optic networks. Installation & Commissioning Lead field installation activities for new security system deployments. Read and interpret: Construction drawings Security riser diagrams Wiring diagrams Floor plans Sequences of operation Install and terminate: Category cable Fiber optic cable Composite security cable RS-485 communications Low-voltage power circuits Perform commissioning, customer acceptance testing, training, and project turnover. Maintenance & Service Perform preventative maintenance inspections. Respond to scheduled and emergency service calls. Diagnose complex hardware and software failures. Replace defective equipment and perform firmware and software upgrades. Complete service reports and maintain accurate documentation of all work performed. Leadership Mentor junior technicians. Lead installation and service teams on commercial projects. Coordinate with project managers, general contractors, customer representatives, and subcontractors. Provide technical guidance during complex installations and troubleshooting activities. Ensure installations meet company quality standards, manufacturer specifications, and applicable electrical and life safety codes. Required Qualifications 5+ years of experience installing and servicing enterprise electronic security systems. 3+ years of advanced experience with Lenel OnGuard, CCure, Genetec, or ProWatch Systems . Extensive experience with commercial enterprise security systems including access control, video surveillance, intrusion detection, and integrated security platforms. Strong understanding of: Access Control IP Video Surveillance Intrusion Detection Security Networking Low Voltage Systems Experience with enterprise security server architecture. Strong knowledge of: TCP/IP networking VLANs Power over Ethernet (PoE) Fiber optics Windows Server environments SQL fundamentals Ability to independently diagnose complex hardware and software issues. Ability to read electrical and low-voltage construction drawings. Excellent customer communication, organization, and documentation skills. Preferred Qualifications Experience with: Genetec Security Center Milestone XProtect Avigilon Control Center Honeywell Pro-Watch Software House C•CURE 9000 Experience integrating intelligent locking hardware from manufacturers such as: ASSA ABLOY Allegion OSHA 10 or OSHA 30 certification. Manufacturer certifications for enterprise access control, video management, or intrusion detection platforms. Experience managing customer-facing service projects and leading installation teams. Technical Skills Enterprise Access Control Lenel OnGuard Administration Intelligent Controllers IP Camera Systems Video Management Systems Intrusion Detection Systems Intercom Systems Fiber Optic Installation Low Voltage Cabling Door Hardware Integration Network Troubleshooting TCP/IP SQL Databases Windows Server Power Supplies Security Networking System Commissioning Preventative Maintenance Root Cause Analysis Physical Requirements Lift up to 50 pounds. Work from ladders and lifts. Travel between customer sites as required. Work in occupied commercial buildings, construction sites, and secure facilities. Ability to participate in after-hours service calls, project cutovers, and occasional on-call rotations. What Success Looks Like The successful candidate consistently delivers reliable, high-quality electronic security solutions that exceed customer expectations. They serve as a technical expert for enterprise security systems, proactively resolve complex issues, ensure projects are completed safely and efficiently, and provide leadership that enhances team performance and customer confidence. Through technical excellence, professionalism, and a commitment to quality, they help reinforce Justified Technology's reputation as a trusted provider of integrated commercial security solutions. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work.
09/26/2026
Full time
Job Description Job Description Senior Physical Electronic Security Technician - Commercial Enterprise Systems Location: Colorado Department: Physical Security / Commercial Systems Employment Type: Full-Time Position Summary We are seeking an experienced Senior Physical Electronic Security Technician with extensive expertise in enterprise electronic security systems, specifically the e nterprise access control platforms, to install, service, and maintain commercial electronic security systems across a wide range of enterprise environments. The ideal candidate will possess deep technical knowledge of integrated access control, IP video surveillance, intrusion detection, intercom systems, and security networking. This individual will lead installation, commissioning, troubleshooting, preventative maintenance, and system upgrades while ensuring the highest standards of quality, reliability, and customer satisfaction. This role requires a technician who can work independently, lead field activities, mentor junior technicians, and interact professionally with customers, project managers, vendors, and internal operations teams. Key Responsibilities Electronic Security Systems Install, commission, troubleshoot, and maintain enterprise electronic security systems. Perform advanced programming, configuration, and diagnostics of access control systems. Configure and maintain: Intelligent controllers Access control panels Card readers Electric locking hardware Request-to-exit devices Door position switches Elevator control integrations Install and support enterprise IP video surveillance platforms and associated hardware. Configure cameras, recording servers, video storage, and analytics. Diagnose hardware, firmware, software, and communication failures. Commercial Enterprise Security Infrastructure Install and service integrated electronic security systems for commercial office buildings, healthcare facilities, educational campuses, manufacturing facilities, municipal buildings, and other enterprise environments. Coordinate system upgrades, expansions, and service activities with customers while minimizing disruption to daily operations. Perform system commissioning and acceptance testing for new construction and retrofit projects. Ensure installations comply with customer specifications, manufacturer requirements, and industry best practices. Support service calls, preventative maintenance programs, and emergency repair requests. Systems Integration Integrate security platforms with: Video Management Systems (VMS) Intrusion Detection Systems (IDS) Visitor Management Systems Building Automation Systems (BAS) Fire Alarm Interfaces Intercom and Communications Systems Configure TCP/IP communications between enterprise security devices. Troubleshoot network communication issues involving switches, VLANs, PoE infrastructure, and fiber optic networks. Installation & Commissioning Lead field installation activities for new security system deployments. Read and interpret: Construction drawings Security riser diagrams Wiring diagrams Floor plans Sequences of operation Install and terminate: Category cable Fiber optic cable Composite security cable RS-485 communications Low-voltage power circuits Perform commissioning, customer acceptance testing, training, and project turnover. Maintenance & Service Perform preventative maintenance inspections. Respond to scheduled and emergency service calls. Diagnose complex hardware and software failures. Replace defective equipment and perform firmware and software upgrades. Complete service reports and maintain accurate documentation of all work performed. Leadership Mentor junior technicians. Lead installation and service teams on commercial projects. Coordinate with project managers, general contractors, customer representatives, and subcontractors. Provide technical guidance during complex installations and troubleshooting activities. Ensure installations meet company quality standards, manufacturer specifications, and applicable electrical and life safety codes. Required Qualifications 5+ years of experience installing and servicing enterprise electronic security systems. 3+ years of advanced experience with Lenel OnGuard, CCure, Genetec, or ProWatch Systems . Extensive experience with commercial enterprise security systems including access control, video surveillance, intrusion detection, and integrated security platforms. Strong understanding of: Access Control IP Video Surveillance Intrusion Detection Security Networking Low Voltage Systems Experience with enterprise security server architecture. Strong knowledge of: TCP/IP networking VLANs Power over Ethernet (PoE) Fiber optics Windows Server environments SQL fundamentals Ability to independently diagnose complex hardware and software issues. Ability to read electrical and low-voltage construction drawings. Excellent customer communication, organization, and documentation skills. Preferred Qualifications Experience with: Genetec Security Center Milestone XProtect Avigilon Control Center Honeywell Pro-Watch Software House C•CURE 9000 Experience integrating intelligent locking hardware from manufacturers such as: ASSA ABLOY Allegion OSHA 10 or OSHA 30 certification. Manufacturer certifications for enterprise access control, video management, or intrusion detection platforms. Experience managing customer-facing service projects and leading installation teams. Technical Skills Enterprise Access Control Lenel OnGuard Administration Intelligent Controllers IP Camera Systems Video Management Systems Intrusion Detection Systems Intercom Systems Fiber Optic Installation Low Voltage Cabling Door Hardware Integration Network Troubleshooting TCP/IP SQL Databases Windows Server Power Supplies Security Networking System Commissioning Preventative Maintenance Root Cause Analysis Physical Requirements Lift up to 50 pounds. Work from ladders and lifts. Travel between customer sites as required. Work in occupied commercial buildings, construction sites, and secure facilities. Ability to participate in after-hours service calls, project cutovers, and occasional on-call rotations. What Success Looks Like The successful candidate consistently delivers reliable, high-quality electronic security solutions that exceed customer expectations. They serve as a technical expert for enterprise security systems, proactively resolve complex issues, ensure projects are completed safely and efficiently, and provide leadership that enhances team performance and customer confidence. Through technical excellence, professionalism, and a commitment to quality, they help reinforce Justified Technology's reputation as a trusted provider of integrated commercial security solutions. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work.
Job Description Job Description Senior Physical Electronic Security Technician - Data Centers Location: Texas Department: Physical Security / Critical Infrastructure Employment Type: Full-Time Position Summary We are seeking an experienced Senior Physical Electronic Security Technician with extensive expertise in enterprise electronic security systems, specifically the LenelS2 OnGuard platform, to install and commision critical security infrastructure within new construction data center environments. The ideal candidate will possess deep technical knowledge of integrated access control, IP video surveillance, intrusion detection, intercom systems, and security networking. This individual will lead installation, commissioning, troubleshooting, preventative maintenance, and lifecycle upgrades while ensuring the highest standards of security, reliability, and compliance expected within hyperscale and enterprise data centers. This role requires a technician who can work independently, lead field activities, mentor junior technicians, and interact professionally with customers, vendors, project managers, and security operations teams. Key Responsibilities Electronic Security Systems Install, commission, troubleshoot, and maintain enterprise electronic security systems. Perform basic programming, configuration, and diagnostics of Lenel OnGuard access control systems. Configure and maintain: Intelligent Controllers Access panels Card readers Electric locking hardware Request-to-exit devices Door position switches Elevator control integrations Maintain enterprise IP video surveillance platforms and associated hardware. Configure camera networks, recording servers, storage systems, and video analytics. Diagnose hardware, firmware, software, and communication failures. Data Center Security Infrastructure Support physical security systems protecting mission-critical data center facilities. Maintain strict compliance with customer security standards and change management processes. Work within highly controlled production environments with zero-tolerance for unnecessary downtime. Perform maintenance activities while minimizing operational impact. Understand redundancy requirements for: Controllers Network infrastructure Power systems Security servers Support security upgrades during maintenance windows. Systems Integration Integrate security platforms with: Video Management Systems (VMS) Intrusion Detection Systems (IDS) Visitor Management Systems Building Management Systems (BMS) Fire Alarm Interfaces Configure TCP/IP communications between enterprise security devices. Troubleshoot network communication issues involving switches, VLANs, PoE, and fiber infrastructure. Installation & Commissioning Lead field installation activities for new security deployments. Read and interpret: Construction drawings Security risers Wiring diagrams Floor plans Sequence of operations Install and terminate: Cat6 Fiber optic cabling Composite security cable RS-485 communications Low-voltage power circuits Perform commissioning, acceptance testing, and system turnover. Maintenance & Service Perform preventative maintenance inspections. Respond to emergency service calls. Diagnose complex system failures. Replace defective hardware. Perform firmware and software upgrades. Document repairs and maintain accurate service records. Leadership Mentor junior technicians. Lead small installation and service teams. Coordinate with project managers and security operations personnel. Provide technical guidance during complex troubleshooting activities. Ensure installations meet company quality standards and applicable codes. Required Qualifications 5+ years of experience installing and servicing enterprise electronic security systems. 3+ years of experience with Lenel OnGuard . Extensive experience supporting security systems in mission-critical data center environments. Strong understanding of: Access Control IP Video Surveillance Intrusion Detection Security Networking Low Voltage Systems Experience with enterprise security server architecture. Strong knowledge of: TCP/IP networking VLANs PoE Fiber optics Windows Server environments SQL fundamentals Ability to independently diagnose complex hardware and software issues. Experience working under formal change control procedures. Ability to read electrical and low-voltage construction drawings. Excellent customer communication and documentation skills. Preferred Qualifications Current LenelS2 OnGuard Certification (Associate, Professional, or Expert) Experience with: Genetec Security Center Milestone XProtect Avigilon Control Center Honeywell Pro-Watch Software House C•CURE 9000 Experience with intelligent locking hardware from manufacturers such as: ASSA ABLOY Allegion Knowledge of data center operational standards. OSHA 10 or OSHA 30 certification. Manufacturer certifications for enterprise access control or VMS platforms. Experience working in hyperscale cloud data centers. Technical Skills Enterprise Access Control Lenel OnGuard Administration Intelligent Controllers IP Camera Systems Video Management Systems Fiber Optic Installation Low Voltage Cabling Door Hardware Integration Network Troubleshooting TCP/IP SQL Databases Windows Server Power Supplies UPS Systems Security Networking System Commissioning Preventative Maintenance Root Cause Analysis Physical Requirements Lift up to 50 pounds. Work from ladders and lifts. Travel between customer sites as required. Work in active construction and mission-critical operational environments. Ability to participate in after-hours maintenance windows and on-call rotations. What Success Looks Like The successful candidate consistently delivers reliable, high-quality electronic security solutions with minimal disruption to critical operations. They serve as the technical expert for Lenel OnGuard systems, proactively resolve complex issues, ensure compliance with data center security standards, and provide leadership that enhances team performance and customer confidence. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work.
09/26/2026
Full time
Job Description Job Description Senior Physical Electronic Security Technician - Data Centers Location: Texas Department: Physical Security / Critical Infrastructure Employment Type: Full-Time Position Summary We are seeking an experienced Senior Physical Electronic Security Technician with extensive expertise in enterprise electronic security systems, specifically the LenelS2 OnGuard platform, to install and commision critical security infrastructure within new construction data center environments. The ideal candidate will possess deep technical knowledge of integrated access control, IP video surveillance, intrusion detection, intercom systems, and security networking. This individual will lead installation, commissioning, troubleshooting, preventative maintenance, and lifecycle upgrades while ensuring the highest standards of security, reliability, and compliance expected within hyperscale and enterprise data centers. This role requires a technician who can work independently, lead field activities, mentor junior technicians, and interact professionally with customers, vendors, project managers, and security operations teams. Key Responsibilities Electronic Security Systems Install, commission, troubleshoot, and maintain enterprise electronic security systems. Perform basic programming, configuration, and diagnostics of Lenel OnGuard access control systems. Configure and maintain: Intelligent Controllers Access panels Card readers Electric locking hardware Request-to-exit devices Door position switches Elevator control integrations Maintain enterprise IP video surveillance platforms and associated hardware. Configure camera networks, recording servers, storage systems, and video analytics. Diagnose hardware, firmware, software, and communication failures. Data Center Security Infrastructure Support physical security systems protecting mission-critical data center facilities. Maintain strict compliance with customer security standards and change management processes. Work within highly controlled production environments with zero-tolerance for unnecessary downtime. Perform maintenance activities while minimizing operational impact. Understand redundancy requirements for: Controllers Network infrastructure Power systems Security servers Support security upgrades during maintenance windows. Systems Integration Integrate security platforms with: Video Management Systems (VMS) Intrusion Detection Systems (IDS) Visitor Management Systems Building Management Systems (BMS) Fire Alarm Interfaces Configure TCP/IP communications between enterprise security devices. Troubleshoot network communication issues involving switches, VLANs, PoE, and fiber infrastructure. Installation & Commissioning Lead field installation activities for new security deployments. Read and interpret: Construction drawings Security risers Wiring diagrams Floor plans Sequence of operations Install and terminate: Cat6 Fiber optic cabling Composite security cable RS-485 communications Low-voltage power circuits Perform commissioning, acceptance testing, and system turnover. Maintenance & Service Perform preventative maintenance inspections. Respond to emergency service calls. Diagnose complex system failures. Replace defective hardware. Perform firmware and software upgrades. Document repairs and maintain accurate service records. Leadership Mentor junior technicians. Lead small installation and service teams. Coordinate with project managers and security operations personnel. Provide technical guidance during complex troubleshooting activities. Ensure installations meet company quality standards and applicable codes. Required Qualifications 5+ years of experience installing and servicing enterprise electronic security systems. 3+ years of experience with Lenel OnGuard . Extensive experience supporting security systems in mission-critical data center environments. Strong understanding of: Access Control IP Video Surveillance Intrusion Detection Security Networking Low Voltage Systems Experience with enterprise security server architecture. Strong knowledge of: TCP/IP networking VLANs PoE Fiber optics Windows Server environments SQL fundamentals Ability to independently diagnose complex hardware and software issues. Experience working under formal change control procedures. Ability to read electrical and low-voltage construction drawings. Excellent customer communication and documentation skills. Preferred Qualifications Current LenelS2 OnGuard Certification (Associate, Professional, or Expert) Experience with: Genetec Security Center Milestone XProtect Avigilon Control Center Honeywell Pro-Watch Software House C•CURE 9000 Experience with intelligent locking hardware from manufacturers such as: ASSA ABLOY Allegion Knowledge of data center operational standards. OSHA 10 or OSHA 30 certification. Manufacturer certifications for enterprise access control or VMS platforms. Experience working in hyperscale cloud data centers. Technical Skills Enterprise Access Control Lenel OnGuard Administration Intelligent Controllers IP Camera Systems Video Management Systems Fiber Optic Installation Low Voltage Cabling Door Hardware Integration Network Troubleshooting TCP/IP SQL Databases Windows Server Power Supplies UPS Systems Security Networking System Commissioning Preventative Maintenance Root Cause Analysis Physical Requirements Lift up to 50 pounds. Work from ladders and lifts. Travel between customer sites as required. Work in active construction and mission-critical operational environments. Ability to participate in after-hours maintenance windows and on-call rotations. What Success Looks Like The successful candidate consistently delivers reliable, high-quality electronic security solutions with minimal disruption to critical operations. They serve as the technical expert for Lenel OnGuard systems, proactively resolve complex issues, ensure compliance with data center security standards, and provide leadership that enhances team performance and customer confidence. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work. Company Description At Justified Technology, we believe our people are our greatest strength. We foster a collaborative, supportive culture where every team member is valued, respected, and empowered to succeed. From leadership to the field, we encourage open communication, continuous learning, and teamwork, ensuring employees have the resources and support they need to grow professionally. We are committed to creating an inclusive workplace built on equality, where diverse perspectives are welcomed, opportunities are earned through merit, and everyone is treated with fairness and respect. Our culture is centered on integrity, accountability, and helping one another succeed-making Justified Technology a place where careers thrive and people enjoy coming to work.
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: 2400 Stateline Rd W, Southaven, MS 38671 Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
09/26/2026
Full time
Job Description Job Description Peak Systems is a preferred provider of cutting-edge data center solutions, delivering reliable and scalable infrastructure to support our clients' critical operations. We are seeking skilled Data Center Technicians to join our team and ensure seamless server deployments. As a Data Center Technician , you will be responsible for performing on-site server rack roll-ins, cable management, transceiver installation, and related tasks to obtain optimal data center operations. This role requires a detail-oriented individual with hands-on technical skills and a commitment to safety and efficiency. Location: 2400 Stateline Rd W, Southaven, MS 38671 Pay: $30+/hour (based on experience) Responsibilities: Server Rack Roll-In : Safely transport, install, and secure server racks in designated data center locations, ensuring proper alignment and stability. Cable Management : Organize, route, and label data and power cables to maintain a clean, efficient, and safe environment, adhering to industry standards. Transceiver Installation : Install, test, and troubleshoot optical transceivers to ensure reliable network connectivity. Equipment Setup : Assist in the installation and configuration of servers, networking equipment, and related hardware. Documentation : Maintain accurate records of installations, cabling layouts, labeling, and inventory. Safety Compliance : Adhere to data center safety protocols, including proper handling of equipment and use of personal protective equipment (PPE). Collaboration : Work closely with data center engineers, facilities teams, and vendors to support operational goals. Qualifications: Experience : 2-3+ years of experience in data center operations, IT hardware installation, or a related technical role. Technical Skills : Proficiency in server rack installation, cable management, and transceiver installation techniques. Familiarity with data center infrastructure, including power distribution and cooling systems. Knowledge of networking concepts (e.g., Ethernet, fiber optics, and transceiver compatibility). Physical Requirements : Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces. Comfortable standing, bending, and reaching for extended periods. Soft Skills : Strong attention to detail and organizational skills. Excellent problem-solving and communication abilities. Ability to work independently and in a team environment. Certifications (Preferred): CompTIA Server+, Data Center Technician, or equivalent. OSHA 10 or similar safety training. Availability : Willingness to work flexible hours, including nights, weekends, or on-call shifts as needed. Join our team and be a key player in building and maintaining cutting-edge IT infrastructure! Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments. Company Description For over 30 years, we've helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're looking to expand your experience in data centers, AI infrastructure, field services, project management, or enterprise IT, we can connect you with exciting opportunities that help you build your career, develop new skills, and work on cutting-edge technology deployments.
