SGF Global
Mcallen, Texas
Job Description Job Description Data Center Technician Locations: McAllen, TX & El Paso, TX Compensation: Competitive Pay - Can Be Discussed During the Hiring Process Employment Type: Full-Time Work Arrangement: Onsite Job Overview The Data Center Technician is responsible for supporting day-to-day operations within a mission-critical data center environment. This role focuses on maintaining uptime, security, operational reliability, and customer satisfaction through infrastructure support, monitoring, troubleshooting, preventive maintenance, and technical assistance. The ideal candidate is technically inclined, customer-focused, bilingual, and capable of working in a fast-paced environment while supporting network, fiber, and data center infrastructure operations. To ensure the highest levels of uptime, reliability, and customer satisfaction by maintaining, monitoring, and supporting data center infrastructure, network services, and facility operations. Must-Haves Bilingual: English and Spanish Experience as a: Data Center Technician NOC Technician SOC Technician Similar technical support role Experience working with: Fiber optics Copper cabling Network infrastructure Data center environments Ability to work: On-call rotations Nights, weekends, and holidays when required Strong troubleshooting and customer service skills Valid driver's license Preferred Qualifications Associate Degree or higher in: Telecommunications Electrical Engineering Mechanical Engineering Computer Networking Related technical field Familiarity with: OSI Model Network Fundamentals OTDR Testing Equipment Fiber Testing Equipment Experience using: Asana Slack Google Workspace Responsibilities Data Center Operations Monitor, inspect, and maintain critical data center infrastructure Perform preventive and corrective maintenance activities Support installation and maintenance of network and telecommunications equipment Troubleshoot service interruptions and infrastructure issues Participate in capacity planning and infrastructure upgrades Network & Fiber Support Install, terminate, test, and troubleshoot fiber optic and copper cabling Support network equipment including routers, switches, and related hardware Utilize fiber testing equipment and OTDR tools when required Customer & Facility Support Assist customers with service requests and support needs Escort customers, vendors, and contractors as required Support physical security procedures and access control policies Provide exceptional customer service in all interactions Documentation & Compliance Maintain accurate service logs and technical documentation Track incidents, requests, and maintenance activities Follow company operational, security, and safety procedures Assist with process improvements and operational best practices Key Competencies Strong customer service and communication skills Problem-solving and troubleshooting mindset Attention to detail and accuracy Ability to work independently and within a team Adaptability in a mission-critical environment Strong organizational and time-management skills MDC Data Centers MDC Data Centers is a carrier-neutral data center provider specializing in colocation, interconnection, and network infrastructure services throughout strategic U.S.-Mexico connectivity markets. The company operates across major border and regional locations, supporting a large ecosystem of network providers and interconnection opportunities through its carrier-neutral platform. MDC delivers secure, highly connected data center environments that help organizations expand network reach, improve connectivity, and support critical business operations. Company Description Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here. Company Description Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here.
Job Description Job Description Data Center Technician Locations: McAllen, TX & El Paso, TX Compensation: Competitive Pay - Can Be Discussed During the Hiring Process Employment Type: Full-Time Work Arrangement: Onsite Job Overview The Data Center Technician is responsible for supporting day-to-day operations within a mission-critical data center environment. This role focuses on maintaining uptime, security, operational reliability, and customer satisfaction through infrastructure support, monitoring, troubleshooting, preventive maintenance, and technical assistance. The ideal candidate is technically inclined, customer-focused, bilingual, and capable of working in a fast-paced environment while supporting network, fiber, and data center infrastructure operations. To ensure the highest levels of uptime, reliability, and customer satisfaction by maintaining, monitoring, and supporting data center infrastructure, network services, and facility operations. Must-Haves Bilingual: English and Spanish Experience as a: Data Center Technician NOC Technician SOC Technician Similar technical support role Experience working with: Fiber optics Copper cabling Network infrastructure Data center environments Ability to work: On-call rotations Nights, weekends, and holidays when required Strong troubleshooting and customer service skills Valid driver's license Preferred Qualifications Associate Degree or higher in: Telecommunications Electrical Engineering Mechanical Engineering Computer Networking Related technical field Familiarity with: OSI Model Network Fundamentals OTDR Testing Equipment Fiber Testing Equipment Experience using: Asana Slack Google Workspace Responsibilities Data Center Operations Monitor, inspect, and maintain critical data center infrastructure Perform preventive and corrective maintenance activities Support installation and maintenance of network and telecommunications equipment Troubleshoot service interruptions and infrastructure issues Participate in capacity planning and infrastructure upgrades Network & Fiber Support Install, terminate, test, and troubleshoot fiber optic and copper cabling Support network equipment including routers, switches, and related hardware Utilize fiber testing equipment and OTDR tools when required Customer & Facility Support Assist customers with service requests and support needs Escort customers, vendors, and contractors as required Support physical security procedures and access control policies Provide exceptional customer service in all interactions Documentation & Compliance Maintain accurate service logs and technical documentation Track incidents, requests, and maintenance activities Follow company operational, security, and safety procedures Assist with process improvements and operational best practices Key Competencies Strong customer service and communication skills Problem-solving and troubleshooting mindset Attention to detail and accuracy Ability to work independently and within a team Adaptability in a mission-critical environment Strong organizational and time-management skills MDC Data Centers MDC Data Centers is a carrier-neutral data center provider specializing in colocation, interconnection, and network infrastructure services throughout strategic U.S.-Mexico connectivity markets. The company operates across major border and regional locations, supporting a large ecosystem of network providers and interconnection opportunities through its carrier-neutral platform. MDC delivers secure, highly connected data center environments that help organizations expand network reach, improve connectivity, and support critical business operations. Company Description Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here. Company Description Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here.
Ignite IT
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance