Job Description Job Description The Area Facility Operations Specialist monitors, evaluates, and maintains the physical and functional condition of assigned facilities and building systems. This position coordinates repairs, initiates work orders, oversees projects, ensures regulatory compliance, and serves as a primary point of contact for facility-related issues and emergencies. This is a hybrid field and office position requiring both sustained physical activity and strong technical/computer skills. Essential Functions and Duties The employee must be able to perform the following essential functions, with or without reasonable accommodation: Monitor the physical and operational condition of building systems, including HVAC, plumbing, electrical, and structural components. Initiate, track, and manage work orders and project requests using government software systems. Coordinate repairs, maintenance, and improvement projects with contractors and government personnel. Serve as point of contact for facility-related emergencies. Complete Installation Status Report (ISR) assessments for assigned facilities. Attend Real Property Management Board meetings and related planning sessions. Ensure arms vaults and security equipment are functioning properly. Prepare, review, and submit energy efficiency and sustainability recommendations. Monitor and validate utility meter readings and promote energy conservation. Establish and prioritize facility support activities to meet operational and compliance objectives. Review management and technical aspects of assigned projects. Monitor contractor performance for compliance with plans, specifications, and codes. Provide input for design reviews of construction, renovation, and repair projects. Inform government stakeholders of project status, schedules, costs, risks, and mitigation strategies. Review scopes of work and technical specifications for compliance with industry standards. Provide technical advice and evaluations related to facility systems and construction activities. Coordinate project meetings from inception through completion. Facilitate planning, programming, and execution of facility sustainment, restoration, and modernization (SRM) and Base Operations Support projects. Perform minor hands-on tasks as needed, including replacing light fixtures, filters, and basic components. Hybrid Physical and Technical Job Requirements This position requires a high level of both physical capability and technical proficiency. Successful performance depends on the employee's ability to consistently perform physically demanding fieldwork and detailed computer-based administrative work. The employee must be able to: Conduct regular on-site inspections requiring extended walking, climbing, and physical access to building systems. Perform administrative, reporting, and documentation tasks using computer-based systems. Accurately document inspections, deficiencies, work orders, and project status. Transition efficiently between field activities and office/computer work throughout the workday. Manage workload to ensure both physical duties and technical responsibilities are completed accurately and on schedule. This is not a primarily desk-based position, nor is it a purely manual labor role. Individuals who are unable to consistently perform both the physical and technical components of this position may not be able to successfully meet performance expectations. Minimum Requirements and Qualifications Candidates must meet one of the following: Bachelor's degree directly related to the position; Technical certification and four (4) years of directly related experience; or Eight (8) years of directly related experience. Additional requirements: Knowledge of facility maintenance and management, HVAC systems, energy management, OSHA requirements, basic contract and financial management, and environmental compliance. Demonstrated proficiency with Microsoft Office 365, including Outlook, Word, Excel, and Teams. Strong working knowledge of Microsoft Excel for data entry, tracking, and reporting. Proficiency with Adobe PDF software, including editing, organizing, combining, and extracting information. Ability to learn and operate multiple government and enterprise software systems. Demonstrated ability to troubleshoot basic computer and software issues. Ability to work independently with minimal supervision. Favorable National Agency Check with Inquiry (NACI) in accordance with AR 380-67. U.S. Citizenship required. Valid driver's license and reliable transportation. Must pass pre-employment drug screening. Prior military experience preferred. Experience working with U.S. Army Reserve Centers and administrative hierarchy preferred. Demonstrated ability to perform physically active fieldwork and technical documentation. Physical Requirements and Environmental Conditions Requires frequent walking, standing, climbing, bending, kneeling, reaching, stooping, crouching, and lifting. Must be able to walk extended distances across facilities and job sites, often exceeding 100 yards at a time. Must be able to climb ladders and stairs and access rooftops, crawlspaces, and mechanical rooms. Must be able to lift, carry, and transport items weighing up to 25 pounds. Requires regular use of hands and fingers for operating tools, equipment, and computers. Requires close, distance, color, and peripheral vision. Work is performed in both office and field environments. Field work may involve exposure to: Hot and cold temperatures Inclement weather Dust, fumes, and airborne particles Moving mechanical parts and vibration Moderate to loud noise levels This position may require extended periods outdoors and in physically demanding environments. Equal Employment Opportunity Statement Gryphon is an Equal Employment Opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Gryphon is an Equal Opportunity Employer of disabled veterans, recently separated veterans, other protected veterans, armed forces service medal veterans, and individuals with disabilities.
08/25/2026
Full time
Job Description Job Description The Area Facility Operations Specialist monitors, evaluates, and maintains the physical and functional condition of assigned facilities and building systems. This position coordinates repairs, initiates work orders, oversees projects, ensures regulatory compliance, and serves as a primary point of contact for facility-related issues and emergencies. This is a hybrid field and office position requiring both sustained physical activity and strong technical/computer skills. Essential Functions and Duties The employee must be able to perform the following essential functions, with or without reasonable accommodation: Monitor the physical and operational condition of building systems, including HVAC, plumbing, electrical, and structural components. Initiate, track, and manage work orders and project requests using government software systems. Coordinate repairs, maintenance, and improvement projects with contractors and government personnel. Serve as point of contact for facility-related emergencies. Complete Installation Status Report (ISR) assessments for assigned facilities. Attend Real Property Management Board meetings and related planning sessions. Ensure arms vaults and security equipment are functioning properly. Prepare, review, and submit energy efficiency and sustainability recommendations. Monitor and validate utility meter readings and promote energy conservation. Establish and prioritize facility support activities to meet operational and compliance objectives. Review management and technical aspects of assigned projects. Monitor contractor performance for compliance with plans, specifications, and codes. Provide input for design reviews of construction, renovation, and repair projects. Inform government stakeholders of project status, schedules, costs, risks, and mitigation strategies. Review scopes of work and technical specifications for compliance with industry standards. Provide technical advice and evaluations related to facility systems and construction activities. Coordinate project meetings from inception through completion. Facilitate planning, programming, and execution of facility sustainment, restoration, and modernization (SRM) and Base Operations Support projects. Perform minor hands-on tasks as needed, including replacing light fixtures, filters, and basic components. Hybrid Physical and Technical Job Requirements This position requires a high level of both physical capability and technical proficiency. Successful performance depends on the employee's ability to consistently perform physically demanding fieldwork and detailed computer-based administrative work. The employee must be able to: Conduct regular on-site inspections requiring extended walking, climbing, and physical access to building systems. Perform administrative, reporting, and documentation tasks using computer-based systems. Accurately document inspections, deficiencies, work orders, and project status. Transition efficiently between field activities and office/computer work throughout the workday. Manage workload to ensure both physical duties and technical responsibilities are completed accurately and on schedule. This is not a primarily desk-based position, nor is it a purely manual labor role. Individuals who are unable to consistently perform both the physical and technical components of this position may not be able to successfully meet performance expectations. Minimum Requirements and Qualifications Candidates must meet one of the following: Bachelor's degree directly related to the position; Technical certification and four (4) years of directly related experience; or Eight (8) years of directly related experience. Additional requirements: Knowledge of facility maintenance and management, HVAC systems, energy management, OSHA requirements, basic contract and financial management, and environmental compliance. Demonstrated proficiency with Microsoft Office 365, including Outlook, Word, Excel, and Teams. Strong working knowledge of Microsoft Excel for data entry, tracking, and reporting. Proficiency with Adobe PDF software, including editing, organizing, combining, and extracting information. Ability to learn and operate multiple government and enterprise software systems. Demonstrated ability to troubleshoot basic computer and software issues. Ability to work independently with minimal supervision. Favorable National Agency Check with Inquiry (NACI) in accordance with AR 380-67. U.S. Citizenship required. Valid driver's license and reliable transportation. Must pass pre-employment drug screening. Prior military experience preferred. Experience working with U.S. Army Reserve Centers and administrative hierarchy preferred. Demonstrated ability to perform physically active fieldwork and technical documentation. Physical Requirements and Environmental Conditions Requires frequent walking, standing, climbing, bending, kneeling, reaching, stooping, crouching, and lifting. Must be able to walk extended distances across facilities and job sites, often exceeding 100 yards at a time. Must be able to climb ladders and stairs and access rooftops, crawlspaces, and mechanical rooms. Must be able to lift, carry, and transport items weighing up to 25 pounds. Requires regular use of hands and fingers for operating tools, equipment, and computers. Requires close, distance, color, and peripheral vision. Work is performed in both office and field environments. Field work may involve exposure to: Hot and cold temperatures Inclement weather Dust, fumes, and airborne particles Moving mechanical parts and vibration Moderate to loud noise levels This position may require extended periods outdoors and in physically demanding environments. Equal Employment Opportunity Statement Gryphon is an Equal Employment Opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Gryphon is an Equal Opportunity Employer of disabled veterans, recently separated veterans, other protected veterans, armed forces service medal veterans, and individuals with disabilities.
Job Description Job Description The Area Facility Operations Specialist monitors, evaluates, and maintains the physical and functional condition of assigned facilities and building systems. This position coordinates repairs, initiates work orders, oversees projects, ensures regulatory compliance, and serves as a primary point of contact for facility-related issues and emergencies. This is a hybrid field and office position requiring both sustained physical activity and strong technical/computer skills. Essential Functions and Duties The employee must be able to perform the following essential functions, with or without reasonable accommodation: Monitor the physical and operational condition of building systems, including HVAC, plumbing, electrical, and structural components. Initiate, track, and manage work orders and project requests using government software systems. Coordinate repairs, maintenance, and improvement projects with contractors and government personnel. Serve as point of contact for facility-related emergencies. Complete Installation Status Report (ISR) assessments for assigned facilities. Attend Real Property Management Board meetings and related planning sessions. Ensure arms vaults and security equipment are functioning properly. Prepare, review, and submit energy efficiency and sustainability recommendations. Monitor and validate utility meter readings and promote energy conservation. Establish and prioritize facility support activities to meet operational and compliance objectives. Review management and technical aspects of assigned projects. Monitor contractor performance for compliance with plans, specifications, and codes. Provide input for design reviews of construction, renovation, and repair projects. Inform government stakeholders of project status, schedules, costs, risks, and mitigation strategies. Review scopes of work and technical specifications for compliance with industry standards. Provide technical advice and evaluations related to facility systems and construction activities. Coordinate project meetings from inception through completion. Facilitate planning, programming, and execution of facility sustainment, restoration, and modernization (SRM) and Base Operations Support projects. Perform minor hands-on tasks as needed, including replacing light fixtures, filters, and basic components. Hybrid Physical and Technical Job Requirements This position requires a high level of both physical capability and technical proficiency. Successful performance depends on the employee's ability to consistently perform physically demanding fieldwork and detailed computer-based administrative work. The employee must be able to: Conduct regular on-site inspections requiring extended walking, climbing, and physical access to building systems. Perform administrative, reporting, and documentation tasks using computer-based systems. Accurately document inspections, deficiencies, work orders, and project status. Transition efficiently between field activities and office/computer work throughout the workday. Manage workload to ensure both physical duties and technical responsibilities are completed accurately and on schedule. This is not a primarily desk-based position, nor is it a purely manual labor role. Individuals who are unable to consistently perform both the physical and technical components of this position may not be able to successfully meet performance expectations. Minimum Requirements and Qualifications Candidates must meet one of the following: Bachelor's degree directly related to the position; Technical certification and four (4) years of directly related experience; or Eight (8) years of directly related experience. Additional requirements: Knowledge of facility maintenance and management, HVAC systems, energy management, OSHA requirements, basic contract and financial management, and environmental compliance. Demonstrated proficiency with Microsoft Office 365, including Outlook, Word, Excel, and Teams. Strong working knowledge of Microsoft Excel for data entry, tracking, and reporting. Proficiency with Adobe PDF software, including editing, organizing, combining, and extracting information. Ability to learn and operate multiple government and enterprise software systems. Demonstrated ability to troubleshoot basic computer and software issues. Ability to work independently with minimal supervision. Favorable National Agency Check with Inquiry (NACI) in accordance with AR 380-67. U.S. Citizenship required. Valid driver's license and reliable transportation. Must pass pre-employment drug screening. Prior military experience preferred. Experience working with U.S. Army Reserve Centers and administrative hierarchy preferred. Demonstrated ability to perform physically active fieldwork and technical documentation. Physical Requirements and Environmental Conditions Requires frequent walking, standing, climbing, bending, kneeling, reaching, stooping, crouching, and lifting. Must be able to walk extended distances across facilities and job sites, often exceeding 100 yards at a time. Must be able to climb ladders and stairs and access rooftops, crawlspaces, and mechanical rooms. Must be able to lift, carry, and transport items weighing up to 25 pounds. Requires regular use of hands and fingers for operating tools, equipment, and computers. Requires close, distance, color, and peripheral vision. Work is performed in both office and field environments. Field work may involve exposure to: Hot and cold temperatures Inclement weather Dust, fumes, and airborne particles Moving mechanical parts and vibration Moderate to loud noise levels This position may require extended periods outdoors and in physically demanding environments. Equal Employment Opportunity Statement Gryphon is an Equal Employment Opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Gryphon is an Equal Opportunity Employer of disabled veterans, recently separated veterans, other protected veterans, armed forces service medal veterans, and individuals with disabilities.
08/25/2026
Full time
Job Description Job Description The Area Facility Operations Specialist monitors, evaluates, and maintains the physical and functional condition of assigned facilities and building systems. This position coordinates repairs, initiates work orders, oversees projects, ensures regulatory compliance, and serves as a primary point of contact for facility-related issues and emergencies. This is a hybrid field and office position requiring both sustained physical activity and strong technical/computer skills. Essential Functions and Duties The employee must be able to perform the following essential functions, with or without reasonable accommodation: Monitor the physical and operational condition of building systems, including HVAC, plumbing, electrical, and structural components. Initiate, track, and manage work orders and project requests using government software systems. Coordinate repairs, maintenance, and improvement projects with contractors and government personnel. Serve as point of contact for facility-related emergencies. Complete Installation Status Report (ISR) assessments for assigned facilities. Attend Real Property Management Board meetings and related planning sessions. Ensure arms vaults and security equipment are functioning properly. Prepare, review, and submit energy efficiency and sustainability recommendations. Monitor and validate utility meter readings and promote energy conservation. Establish and prioritize facility support activities to meet operational and compliance objectives. Review management and technical aspects of assigned projects. Monitor contractor performance for compliance with plans, specifications, and codes. Provide input for design reviews of construction, renovation, and repair projects. Inform government stakeholders of project status, schedules, costs, risks, and mitigation strategies. Review scopes of work and technical specifications for compliance with industry standards. Provide technical advice and evaluations related to facility systems and construction activities. Coordinate project meetings from inception through completion. Facilitate planning, programming, and execution of facility sustainment, restoration, and modernization (SRM) and Base Operations Support projects. Perform minor hands-on tasks as needed, including replacing light fixtures, filters, and basic components. Hybrid Physical and Technical Job Requirements This position requires a high level of both physical capability and technical proficiency. Successful performance depends on the employee's ability to consistently perform physically demanding fieldwork and detailed computer-based administrative work. The employee must be able to: Conduct regular on-site inspections requiring extended walking, climbing, and physical access to building systems. Perform administrative, reporting, and documentation tasks using computer-based systems. Accurately document inspections, deficiencies, work orders, and project status. Transition efficiently between field activities and office/computer work throughout the workday. Manage workload to ensure both physical duties and technical responsibilities are completed accurately and on schedule. This is not a primarily desk-based position, nor is it a purely manual labor role. Individuals who are unable to consistently perform both the physical and technical components of this position may not be able to successfully meet performance expectations. Minimum Requirements and Qualifications Candidates must meet one of the following: Bachelor's degree directly related to the position; Technical certification and four (4) years of directly related experience; or Eight (8) years of directly related experience. Additional requirements: Knowledge of facility maintenance and management, HVAC systems, energy management, OSHA requirements, basic contract and financial management, and environmental compliance. Demonstrated proficiency with Microsoft Office 365, including Outlook, Word, Excel, and Teams. Strong working knowledge of Microsoft Excel for data entry, tracking, and reporting. Proficiency with Adobe PDF software, including editing, organizing, combining, and extracting information. Ability to learn and operate multiple government and enterprise software systems. Demonstrated ability to troubleshoot basic computer and software issues. Ability to work independently with minimal supervision. Favorable National Agency Check with Inquiry (NACI) in accordance with AR 380-67. U.S. Citizenship required. Valid driver's license and reliable transportation. Must pass pre-employment drug screening. Prior military experience preferred. Experience working with U.S. Army Reserve Centers and administrative hierarchy preferred. Demonstrated ability to perform physically active fieldwork and technical documentation. Physical Requirements and Environmental Conditions Requires frequent walking, standing, climbing, bending, kneeling, reaching, stooping, crouching, and lifting. Must be able to walk extended distances across facilities and job sites, often exceeding 100 yards at a time. Must be able to climb ladders and stairs and access rooftops, crawlspaces, and mechanical rooms. Must be able to lift, carry, and transport items weighing up to 25 pounds. Requires regular use of hands and fingers for operating tools, equipment, and computers. Requires close, distance, color, and peripheral vision. Work is performed in both office and field environments. Field work may involve exposure to: Hot and cold temperatures Inclement weather Dust, fumes, and airborne particles Moving mechanical parts and vibration Moderate to loud noise levels This position may require extended periods outdoors and in physically demanding environments. Equal Employment Opportunity Statement Gryphon is an Equal Employment Opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Gryphon is an Equal Opportunity Employer of disabled veterans, recently separated veterans, other protected veterans, armed forces service medal veterans, and individuals with disabilities.
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA. Key Responsibilities: Lead and develop a team of application support engineers and technical specialists. Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services. Drive Incident Management, Problem Management, Change Management, and Production Readiness processes. Lead major incident response efforts and coordinate resolution activities across multiple technology organizations. Drive root cause analysis and corrective action plans to prevent recurring issues. Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity. Support application releases and ensure operational readiness for new API capabilities and platform enhancements. Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs. Establish support procedures, runbooks, escalation paths, and operational controls. Coordinate support activities across internal and external technology partners. Support disaster recovery, business continuity, and resiliency testing initiatives. Ensure compliance with enterprise security, audit, risk, and regulatory requirements. Provide operational reporting and executive communications to technology and business leadership. Preferred Qualifications: Experience supporting customer-facing digital banking platforms. Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services. Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes. Experience supporting Cards, Payments, Wallets, or Digital Banking products. Experience with vendor integrations and third-party API providers. ITIL certification or equivalent operational management experience. Technical Skills: Experience in the following technologies is highly desirable: REST APIs Java / Spring Boot Microservices Architecture OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging OpenShift / Kubernetes Azure, AWS, or GCP Splunk Dynatrace CI/CD Pipelines Git-based Source Control SQL and NoSQL Databases PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
08/25/2026
Full time
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA. Key Responsibilities: Lead and develop a team of application support engineers and technical specialists. Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services. Drive Incident Management, Problem Management, Change Management, and Production Readiness processes. Lead major incident response efforts and coordinate resolution activities across multiple technology organizations. Drive root cause analysis and corrective action plans to prevent recurring issues. Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity. Support application releases and ensure operational readiness for new API capabilities and platform enhancements. Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs. Establish support procedures, runbooks, escalation paths, and operational controls. Coordinate support activities across internal and external technology partners. Support disaster recovery, business continuity, and resiliency testing initiatives. Ensure compliance with enterprise security, audit, risk, and regulatory requirements. Provide operational reporting and executive communications to technology and business leadership. Preferred Qualifications: Experience supporting customer-facing digital banking platforms. Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services. Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes. Experience supporting Cards, Payments, Wallets, or Digital Banking products. Experience with vendor integrations and third-party API providers. ITIL certification or equivalent operational management experience. Technical Skills: Experience in the following technologies is highly desirable: REST APIs Java / Spring Boot Microservices Architecture OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging OpenShift / Kubernetes Azure, AWS, or GCP Splunk Dynatrace CI/CD Pipelines Git-based Source Control SQL and NoSQL Databases PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Security Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Dallas, TX; Denver, CO or Phoenix, AZ. As a Security Engineer you will have the following experience: 1. Cryptographic, Technical, and Tooling Experience Experience with enterprise centralized cryptographic program - Cryptographic lifecycle management, secure environments, key ceremonies, and chain of custody controls - Key management solutions across cloud (AWS, Azure) and data platforms (MSSQL, Oracle, Linux, MongoDB, Pure, Neo4j) - Public Key Infrastructure (PKI), including certificate lifecycle management, issuance, renewal, and troubleshooting - Application layer protection technologies and tokenization strategies - Cryptographic inventory awareness and integration across platforms supporting enterprise visibility Familiarity with cryptographic agility principles, post-quantum tooling, and quantum-safe technologies Advanced understanding of cryptographic solutions supporting strategic planning, including the impact of quantum computing on enterprise security. Hands on experience with cryptographic platforms and tooling - Key Management: Oracle Key Manager, Thales CipherTrust Manager - HSMs: Thales, SWIFT, Entrust - PKI/Certificate Management: Venafi, Microsoft ADCS - Tokenization: Protegrity - Cryptographic Inventory: AgileSec Analytics Proficiency with enterprise standard tools - Workflow and collaboration platforms (Jira, Confluence, SharePoint, ServiceNow) - Data visualization and reporting tools with ability to support reporting, dashboarding and analytics - OpenSearch preferred 2. Compliance, Regulatory, and Industry Knowledge Knowledge of PCI standards, FIPS requirements (including validation), FIPS, and NIST cryptographic guidance for current, and emerging standards. Foundational understanding of Cryptographic agility principles and their application in enterprise environments Familiarity of Industry guidance and collaboration bodies (G7, FS-ISAC, FSSCC, CNSA) related to PQC roadmap development and migration planning. 3. Soft Skills and Professional Qualities The ability to deliver both initiatives and business as usual (BAU) activities to completion. Strong analytical and problem-solving skills to identify and resolve complex issues. Demonstrates a high level of precision in implementing and validating cryptographic controls and processes. Capable of translating complex technical concepts for non-technical stakeholders and collaborating across teams. Adapt to stay updated with evolving security threats, technologies, and cryptographic standards. Produce clear, concise, and professional documentation (policies, procedures, technical designs, and executive-level materials) Forward thinking mindset with ability to see beyond the present and consider the long-term implications of solutions. Ability to define and track metrics and key risk indicators (KRIs) to measure control effectiveness and program maturity 4. Additional Preferred Experience Certifications in cryptographic technologies or EC Council's Certified Encryption Specialist Participation in cryptographic working groups or standards bodies (FS-SIAC, X9, PKI Consortium, ect.) PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides subject matter expertise when applying security concepts. Leverages technical knowledge and industry experience to design, build, and maintain technology solutions. Responsible for deliverables related to project timelines. Responsible for working with architecture to take high level architectural designs and determine the specifics around implementation details (ex: sizing) integration details, onboarding and operationalization. Evaluates patches, updates, and ongoing maintenance. Determines impacts to existing solutions when new standards are implemented. Utilizes change control and other governance processes to ensure alignment of solutions . Develops detailed implementation, configuration, design, and engineering documentation. Build and implement solutions. Works with operational partners to enable transition and day-to-day supportability. Provides engineering support to existing technology in a production environment and collaborating with other groups as required. Seeks opportunities to grow a broad knowledge base to complement specific subject matter expertise. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAccess Control (AC), Building Architecture, Cryptography, Customer Solutions, Disaster Recovery Planning, Hardware Security Modules (HSM), Information Security, Network Security, Physical Security, Public Key Infrastructure, Quantum Cryptography, Risk Assessments, Security Technologies CompetenciesAnalytical Thinking, Effective Communications, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, IT Systems Management, Network and Internet Security, Problem Solving, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $91,000.00 - $185,900.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/04/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses . click apply for full job details
08/25/2026
Full time
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Security Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Dallas, TX; Denver, CO or Phoenix, AZ. As a Security Engineer you will have the following experience: 1. Cryptographic, Technical, and Tooling Experience Experience with enterprise centralized cryptographic program - Cryptographic lifecycle management, secure environments, key ceremonies, and chain of custody controls - Key management solutions across cloud (AWS, Azure) and data platforms (MSSQL, Oracle, Linux, MongoDB, Pure, Neo4j) - Public Key Infrastructure (PKI), including certificate lifecycle management, issuance, renewal, and troubleshooting - Application layer protection technologies and tokenization strategies - Cryptographic inventory awareness and integration across platforms supporting enterprise visibility Familiarity with cryptographic agility principles, post-quantum tooling, and quantum-safe technologies Advanced understanding of cryptographic solutions supporting strategic planning, including the impact of quantum computing on enterprise security. Hands on experience with cryptographic platforms and tooling - Key Management: Oracle Key Manager, Thales CipherTrust Manager - HSMs: Thales, SWIFT, Entrust - PKI/Certificate Management: Venafi, Microsoft ADCS - Tokenization: Protegrity - Cryptographic Inventory: AgileSec Analytics Proficiency with enterprise standard tools - Workflow and collaboration platforms (Jira, Confluence, SharePoint, ServiceNow) - Data visualization and reporting tools with ability to support reporting, dashboarding and analytics - OpenSearch preferred 2. Compliance, Regulatory, and Industry Knowledge Knowledge of PCI standards, FIPS requirements (including validation), FIPS, and NIST cryptographic guidance for current, and emerging standards. Foundational understanding of Cryptographic agility principles and their application in enterprise environments Familiarity of Industry guidance and collaboration bodies (G7, FS-ISAC, FSSCC, CNSA) related to PQC roadmap development and migration planning. 3. Soft Skills and Professional Qualities The ability to deliver both initiatives and business as usual (BAU) activities to completion. Strong analytical and problem-solving skills to identify and resolve complex issues. Demonstrates a high level of precision in implementing and validating cryptographic controls and processes. Capable of translating complex technical concepts for non-technical stakeholders and collaborating across teams. Adapt to stay updated with evolving security threats, technologies, and cryptographic standards. Produce clear, concise, and professional documentation (policies, procedures, technical designs, and executive-level materials) Forward thinking mindset with ability to see beyond the present and consider the long-term implications of solutions. Ability to define and track metrics and key risk indicators (KRIs) to measure control effectiveness and program maturity 4. Additional Preferred Experience Certifications in cryptographic technologies or EC Council's Certified Encryption Specialist Participation in cryptographic working groups or standards bodies (FS-SIAC, X9, PKI Consortium, ect.) PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides subject matter expertise when applying security concepts. Leverages technical knowledge and industry experience to design, build, and maintain technology solutions. Responsible for deliverables related to project timelines. Responsible for working with architecture to take high level architectural designs and determine the specifics around implementation details (ex: sizing) integration details, onboarding and operationalization. Evaluates patches, updates, and ongoing maintenance. Determines impacts to existing solutions when new standards are implemented. Utilizes change control and other governance processes to ensure alignment of solutions . Develops detailed implementation, configuration, design, and engineering documentation. Build and implement solutions. Works with operational partners to enable transition and day-to-day supportability. Provides engineering support to existing technology in a production environment and collaborating with other groups as required. Seeks opportunities to grow a broad knowledge base to complement specific subject matter expertise. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAccess Control (AC), Building Architecture, Cryptography, Customer Solutions, Disaster Recovery Planning, Hardware Security Modules (HSM), Information Security, Network Security, Physical Security, Public Key Infrastructure, Quantum Cryptography, Risk Assessments, Security Technologies CompetenciesAnalytical Thinking, Effective Communications, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, IT Systems Management, Network and Internet Security, Problem Solving, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $91,000.00 - $185,900.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/04/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses . click apply for full job details
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA. Key Responsibilities: Lead and develop a team of application support engineers and technical specialists. Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services. Drive Incident Management, Problem Management, Change Management, and Production Readiness processes. Lead major incident response efforts and coordinate resolution activities across multiple technology organizations. Drive root cause analysis and corrective action plans to prevent recurring issues. Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity. Support application releases and ensure operational readiness for new API capabilities and platform enhancements. Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs. Establish support procedures, runbooks, escalation paths, and operational controls. Coordinate support activities across internal and external technology partners. Support disaster recovery, business continuity, and resiliency testing initiatives. Ensure compliance with enterprise security, audit, risk, and regulatory requirements. Provide operational reporting and executive communications to technology and business leadership. Preferred Qualifications: Experience supporting customer-facing digital banking platforms. Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services. Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes. Experience supporting Cards, Payments, Wallets, or Digital Banking products. Experience with vendor integrations and third-party API providers. ITIL certification or equivalent operational management experience. Technical Skills: Experience in the following technologies is highly desirable: REST APIs Java / Spring Boot Microservices Architecture OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging OpenShift / Kubernetes Azure, AWS, or GCP Splunk Dynatrace CI/CD Pipelines Git-based Source Control SQL and NoSQL Databases PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
08/25/2026
Full time
Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) position title within PNC's name of division organization, you will be based in city/state location of position . Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA. Key Responsibilities: Lead and develop a team of application support engineers and technical specialists. Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services. Drive Incident Management, Problem Management, Change Management, and Production Readiness processes. Lead major incident response efforts and coordinate resolution activities across multiple technology organizations. Drive root cause analysis and corrective action plans to prevent recurring issues. Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity. Support application releases and ensure operational readiness for new API capabilities and platform enhancements. Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs. Establish support procedures, runbooks, escalation paths, and operational controls. Coordinate support activities across internal and external technology partners. Support disaster recovery, business continuity, and resiliency testing initiatives. Ensure compliance with enterprise security, audit, risk, and regulatory requirements. Provide operational reporting and executive communications to technology and business leadership. Preferred Qualifications: Experience supporting customer-facing digital banking platforms. Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services. Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes. Experience supporting Cards, Payments, Wallets, or Digital Banking products. Experience with vendor integrations and third-party API providers. ITIL certification or equivalent operational management experience. Technical Skills: Experience in the following technologies is highly desirable: REST APIs Java / Spring Boot Microservices Architecture OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging OpenShift / Kubernetes Azure, AWS, or GCP Splunk Dynatrace CI/CD Pipelines Git-based Source Control SQL and NoSQL Databases PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details
08/22/2026
Full time
Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details
Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details
08/22/2026
Full time
Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
08/20/2026
Full time
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details