Job Description Job Description JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. -opportunities DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PI9fe9-2941
08/23/2026
Full time
Job Description Job Description JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. -opportunities DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PI9fe9-2941
Job Description Job Description JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. -opportunities DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PI9fe9-2941
08/23/2026
Full time
Job Description Job Description JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. -opportunities DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PI9fe9-2941
JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PIfd82e4615f93-2941
08/21/2026
Full time
JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PIfd82e4615f93-2941
Description Summary: The Digital Content Specialist II is responsible for developing and maintaining digital communications throughout the consumer journey. The Specialist is responsible for evaluating, planning, organizing, managing, and contributing to CHRISTUS Health's digital content areas in an effort to achieve the CHRISTUS' marketing, branding and messaging objectives. Responsible for writing and copy-editing content that drives engagement within the CHRISTUS Health's digital landscape, the ideal candidate should be a master storyteller. Responsibilities: Develop and implement Consumer Journey and Consumer Lifecycle communications with the Program Manager of UX/Content Collaborate internally and externally to ensure optimization of consumer experience communications Interview subject matter experts, patients, and leaders to produce engaging digital content Write and edit omnichannel consumer facing messages and content for CHRISTUS external facing digital channels including but not limited to CHRISTUS Health's websites, consumer emails, blogs, etc. Review and optimize existing content Create and administer the consumer experience governance process that provides for submissions of changes and proper approvals Identify opportunities to improve the consumer experience and identify customer pain-points and challenges Inform decision-making through the creation of customer-centric tools such as journey maps and personas Requirements: Education/Skills Bachelor's Degree in Marketing, Communications, Advertising or related field Excellent written, verbal and presentation communications skills Proofreading training is a plus Passion for storytelling Ability to maintain a balance of editorial, digital, marketing and technical skills Understands and navigates various digital content platforms and analytical tools (i.e. Content Management Systems, marketing automation, etc.) and has experience with WordPress or Sitecore Working understanding of search engine optimization and impactful writing using targeted keywords Experience Minimum five years of marketing content writing experience Proven work experience as content specialist, strategist or similar role with portfolio samples Experience in the healthcare industry a plus Experience in managing multiple projects with tight and competing deadlines Experience with Sitecore 8-10 and Oracle Eloqua is a plus Work Schedule: 5 Days - 8 Hours Work Type: Full Time
08/21/2026
Full time
Description Summary: The Digital Content Specialist II is responsible for developing and maintaining digital communications throughout the consumer journey. The Specialist is responsible for evaluating, planning, organizing, managing, and contributing to CHRISTUS Health's digital content areas in an effort to achieve the CHRISTUS' marketing, branding and messaging objectives. Responsible for writing and copy-editing content that drives engagement within the CHRISTUS Health's digital landscape, the ideal candidate should be a master storyteller. Responsibilities: Develop and implement Consumer Journey and Consumer Lifecycle communications with the Program Manager of UX/Content Collaborate internally and externally to ensure optimization of consumer experience communications Interview subject matter experts, patients, and leaders to produce engaging digital content Write and edit omnichannel consumer facing messages and content for CHRISTUS external facing digital channels including but not limited to CHRISTUS Health's websites, consumer emails, blogs, etc. Review and optimize existing content Create and administer the consumer experience governance process that provides for submissions of changes and proper approvals Identify opportunities to improve the consumer experience and identify customer pain-points and challenges Inform decision-making through the creation of customer-centric tools such as journey maps and personas Requirements: Education/Skills Bachelor's Degree in Marketing, Communications, Advertising or related field Excellent written, verbal and presentation communications skills Proofreading training is a plus Passion for storytelling Ability to maintain a balance of editorial, digital, marketing and technical skills Understands and navigates various digital content platforms and analytical tools (i.e. Content Management Systems, marketing automation, etc.) and has experience with WordPress or Sitecore Working understanding of search engine optimization and impactful writing using targeted keywords Experience Minimum five years of marketing content writing experience Proven work experience as content specialist, strategist or similar role with portfolio samples Experience in the healthcare industry a plus Experience in managing multiple projects with tight and competing deadlines Experience with Sitecore 8-10 and Oracle Eloqua is a plus Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Delta Defense seeks a Specialist, Video Production to create compelling video content that advances USCCA's mission of educating and protecting responsible gun owners. In this role, you will collaborate with marketing, training, and digital teams to plan, shoot, and edit high-quality videos for web, social media, and educational platforms. You'll manage studio and on-location productions, ensuring professional lighting, audio, and composition, and deliver polished edits with strong storytelling and brand alignment. Join our fast-growing, values-driven team and help bring impactful, mission-focused stories to life. Responsibilities Collaborate with marketing and training teams to plan video concepts that support USCCA content and campaigns Film studio and on-location video, ensuring strong composition, lighting, and audio quality Edit, color-correct, and mix audio to deliver polished videos for web, social, and training platforms Create basic motion graphics, lower thirds, and titles aligned with brand standards Manage media assets, file organization, and version control across projects Ensure all content aligns with brand, legal, and safety guidelines related to firearms and self-defense Contribute creative ideas to improve storytelling, engagement, and performance metrics Support multiple concurrent projects while meeting deadlines in a fast-paced environment Required Skills Video production Videography Adobe Premiere Pro Adobe After Effects Video editing Color correction Audio recording Studio lighting Motion graphics Digital content production
08/20/2026
Full time
Delta Defense seeks a Specialist, Video Production to create compelling video content that advances USCCA's mission of educating and protecting responsible gun owners. In this role, you will collaborate with marketing, training, and digital teams to plan, shoot, and edit high-quality videos for web, social media, and educational platforms. You'll manage studio and on-location productions, ensuring professional lighting, audio, and composition, and deliver polished edits with strong storytelling and brand alignment. Join our fast-growing, values-driven team and help bring impactful, mission-focused stories to life. Responsibilities Collaborate with marketing and training teams to plan video concepts that support USCCA content and campaigns Film studio and on-location video, ensuring strong composition, lighting, and audio quality Edit, color-correct, and mix audio to deliver polished videos for web, social, and training platforms Create basic motion graphics, lower thirds, and titles aligned with brand standards Manage media assets, file organization, and version control across projects Ensure all content aligns with brand, legal, and safety guidelines related to firearms and self-defense Contribute creative ideas to improve storytelling, engagement, and performance metrics Support multiple concurrent projects while meeting deadlines in a fast-paced environment Required Skills Video production Videography Adobe Premiere Pro Adobe After Effects Video editing Color correction Audio recording Studio lighting Motion graphics Digital content production
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
08/20/2026
Full time
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details