31 jobs found

Job Description Job Description The System Technician I role is a front line, customer facing position. This role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. Entitlement services - Make basic changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirements specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, recommending a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by testing and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling. Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution. Move Add Change - Make changes to directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application configurations requested by end users. Coordinate changes to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Communicate issues and assist with resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Test software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to track assets , test machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance.

Overview Bowhead seeks a Senior Systems Integrator to support our customer on the PICRD II contract in Colorado Springs, CO. Responsibilities • Provide successful installation, configuration, testing, and maintenance of all classified and unclassified networks and system management tools. • Execute network architecture, networking, and patch capabilities. • Maintain security, backup, and redundancy strategies in accordance with government and accreditation standards. • Follow operational O&M checklists with associated service checklists. Network, Mission System, and Server Equipment Management (PWS 5.8) Provide support for Solaris, Linux, Windows (various versions), VMware, Mac operating systems, and related infrastructure. • Configuration, installation, and security fortification of fiber and Ethernet networks. • Troubleshoot and resolve application, hardware, and network anomalies to restore systems (servers, desktops, laptops, peripherals, scanners, plotters, printers) to normal operation quickly. • Perform Tier 0-2 support for HQ USSPACECOM systems and networks in accordance with government regulations. • Provide network technical support, including address and machine/domain name management. • Interface and coordinate with external agencies on WAN and other long-haul communications link issues. • Install and connect communications infrastructure within HQ USSPACECOM facilities in coordination with the appropriate network owner. • Ensure quality workmanship, timeliness, tracking, and reporting of the overall health and state of communications infrastructure. • Adhere to general policies approved by DoD, USAF, USSF, and applicable industry standards. • Conduct quality workmanship for all communications systems installations, cable installations, and problem resolution within specified facilities (Building 1/PSFB, Newport Building, Bayfield Facility, and other HQ USSPACECOM facilities in the Colorado Springs area). • Ensure as-planned and as-built documentation of existing and new infrastructure is provided to the configuration manager. • Maintain HOSP warranty information and work with HQ USSPACECOM stakeholders and applicable vendors to facilitate necessary vendor maintenance contracts. Provide on-site troubleshooting and repair. • Install, configure, and remove HOSP equipment, to include PMI for HQ USSPACECOM. • Other duties as assigned. Qualifications • BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution. Additional experience will be considered in lieu of a degree. • Minimum of six (6) years of technical experience performing the duties described. • Meets the Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 441 (NIST: OM-NET-001). • Experience establishing network architecture, networking, and patch capabilities. • Experience maintaining security, backup, and redundancy strategies in accordance with government and accreditation standards. • Experience with operating systems such as, Solaris, Linux, Windows operating systems (OS) and servers, VMware (various versions) as well as several versions of the Mac operating systems. • Experience providing network technical support including address and machine/domain name management, interfacing/coordinating with external agencies on WAN (and other long-haul communications links) issues and troubleshooting problems. Certification Requirements: • Required: CompTIA Sec+ • Desired: Building Industry Consulting Services International (BICSI) Installer I Must currently hold a Top Secret security clearance with SCI eligibility. Physical Demands: • Must be able to lift up to 25 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically MN1

Job Description Job Description Deadline Date: Friday 4 September 2026 Requirement: Senior Technician (ICT Systems Operations and Maintenance) Location: Norfolk, VA, US Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 760 Required Start Date: 21 September 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role: Delivers first call resolution in accordance with Standard Operating Procedures (SOP); Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs; Escalates incidents to Level 2 support as necessary; Installs and maintains CIS assets for CSU Norfolk and supported customers; Installs and maintains Software on workstations; Records all actions pertaining to CIS support in the approved ticket management system; Adheres to Technical Assistance Center Standards of Work; Provides status updates for assigned requests via the approved ticket management system; Follows-up with users on completed requests prior to closing associated tickets; Contributes to accountability of CIS assets; Escalates User Complaints and Problem Management issues to TAC Cell Head; Executes pro-activeness for all requests assigned to User Support Section; Adheres to work schedule, providing support by engaging directly with the customer; Must be able to engage professionally in a multi-National environment working with VIPs. During exercises work can shift outside of normal office hours. Requirements Skills, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance 3 years minimum experiences in Installation, operation and maintenance of computer systems on local area networks (LAN); 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11; Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers); Service Desk management, including incident and problem processing, change request processing, availability management and user interaction; Experience with ticketing system (such as ITSM); A+ Fundamentals (Hardware / Software) preferred; ITIL foundational certification preferred; Must possess good communication skills; Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required. Language requirements: A thorough knowledge of English, both written and spoken, is essential.

GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning. Responsibilities Provide tier 1-2 technical support for Gov CIO staff and federal clients via phone, email, and ticketing systems. Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and groups in Active Directory and related systems. Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices. Support network connectivity, VPN access, and basic routing/switching issues. Document incidents, resolutions, and standard operating procedures in a knowledge base. Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches. Participate in on-call rotations and escalate complex problems to senior engineers as needed. Contribute to continuous improvement initiatives, recommending tools and process enhancements. Educate end users on IT best practices, security awareness, and self-service resources. Required Skills Windows and mac OS administration Service desk / ticketing systems (Service Now or similar) Hardware installation and troubleshooting Active Directory account and group management Basic networking (TCP/IP, DNS, DHCP, VPN) Endpoint security tools and patch management Remote support tools Scripting or automation basics (Power Shell, Bash) Documentation and knowledge base management ITIL-based incident and request management

GovCIO LLC is seeking a Senior Virtual Desktop Infrastructure Engineer to design, implement, and optimize secure VDI solutions for federal agencies. You will architect and maintain large-scale virtual desktop environments, integrate with cloud and on-prem infrastructure, and ensure high availability, performance, and security compliance. Partner with cybersecurity, network, and DevOps teams, automate deployments, and support troubleshooting and capacity planning in a mission-driven, fast-paced environment focused on federal IT modernization. Responsibilities Design and architect scalable, secure VDI solutions for federal customers Implement, configure, and maintain VMware Horizon or Citrix-based virtual desktop environments Integrate VDI platforms with Windows Server, Active Directory, networking, and storage systems Automate deployments, updates, and configurations using Power Shell or similar tools Monitor and optimize VDI performance, capacity, and user experience Ensure security compliance with federal standards and support audits and remediation Troubleshoot complex VDI incidents and lead root cause analysis Collaborate with cybersecurity, network, cloud, and Dev Ops teams on solutions and upgrades Document designs, procedures, runbooks, and configurations for operations teams Required Skills Virtual Desktop Infrastructure (VDI) design VMware Horizon or Citrix Virtual Apps and Desktops Windows Server and Active Directory Cloud platforms (AWS, Azure, or Gov Cloud) Power Shell or automation scripting Networking fundamentals (TCP/IP, DNS, VPN) Security hardening and compliance (e.g., Fed RAMP, FISMA) Performance monitoring and capacity planning Storage and virtualization (v Sphere/ESXi) Incident troubleshooting and root cause analysis

Job Title: IT Support Assistant (Provisional) - Instructional Technology Services Job ID: 32614 Location: LaGuardia Community College Full/Part Time: Full-Time Regular/Temporary: Regular GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at CONTRACT TITLE IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia's degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students. Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit to learn more. Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties: Support all technology used in computer classrooms, computer laboratories, and smart classrooms; Provide technical support for Windows and Mac OS computers; Install, configure, update, and maintain Windows and Mac computers and related equipment; Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud; Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations; Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms; Modify configurations, utilities, software default settings, etc; Document internal procedures; Install, test, and configure new workstations, peripheral equipment, and software; Maintain inventory of all equipment, software, and software licenses; Manage PC setup and deployment using standard hardware, images, and software; Perform timely workstation hardware and software upgrades as required; Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty; Load paper into printers and clear jammed paper in printers; Assist students with difficulties using productivity software such as Microsoft Word and Excel; Facilitate and manage student accounts for computer labs and printing applications. MINIMUM QUALIFICATIONS High School Diploma, G.E.D., or equivalent 2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. COMPENSATION New Hire: $44,746 Incumbent: $50,564 This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. Salary will change upon implementation of contract. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY To apply, go to , access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. CLOSING DATE September 10th, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Business Systems Analysis Manager, Product Technical Development POSITION LOCATION Richmond, VA Remote US (Eastern or Central Time) This position is available to Virginia residents as Richmond, Virginia in-office applicants A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST. This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin. A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth CareScout office with working hours targeting our core business hours of 9am-5pm EST. YOUR ROLE As manager of the Life Product Technical Development team, you will serve as the senior technical business owner for the Life Exception policy administration and in-force Illustration platform (LASSIE), including the desktop based 'A Programming Language' (APL) tools not yet converted. You will be responsible for driving end-to-end requirements for complex calculation changes, including enhancements, defect resolution, and modernization initiatives across the Python-based calculation engine and legacy APL tools. This role requires strong domain understanding, the ability to navigate ambiguity, and ownership of delivering high-quality, implementation-ready requirements. You will apply specialized Python development expertise and strong engineering practices to keep the calculation engine current with changing regulatory, product, and business requirements while identifying, recommending, and delivering scalable enhancements that strengthen long-term platform quality. Your work will require independent judgment, broad technical perspective, and the ability to solve complex production, calculation, data, and integration issues in a controlled environment. You will partner closely with Actuarial Technology, Data Engineering, Cloud COE, Product Actuarial, and other IT teams to design, test, document, and implement application changes that are secure, resilient, maintainable, and production ready. You will also provide technical guidance and knowledge transfer to product analysts and APL coders, promote coding discipline and testing rigor, and help shape the long-term strategy for modernizing remaining APL capabilities into Python and the LASSIE platform where appropriate. What you will be doing • Serve as the technical business owner for the LASSIE platform and related calculation tools, applying specialized application development expertise to maintain, enhance, and modernize Python-based calculation capabilities. • Manage and develop a small team of product analysts / APL coders (Product Technical Development); provide technical guidance, coaching, and knowledge transfer, including Python development practices, code hygiene, expectations for documentation, and testing discipline. • Lead and own end-to-end requirements for LASSIE enhancements, defect fixes, and calculation changes across the Python-based engine and supporting tools. • Partner with Product and Actuarial teams to understand business intent, regulatory updates, and feature needs, and translate them into clear, actionable requirements that align with Genworth standards, controls, and long-term platform strategy. AB1.1 • Design, develop, test, document, and implement changes for LASSIE in partnership with Actuarial Technology, Data Engineering, Cloud COE, Product Actuarial, and other IT partner teams. • Maintain clear and comprehensive documentation of requirements, calculation logic, and change history. Ensure traceability across requirements, implementation, and validation to support audit and compliance needs. • Lead analysis and clarification for enhancements and bug fixes within the Python calculation engine. Support root cause analysis and resolution of calculation and production issues, ensuring alignment with expected business outcomes. Coordinate work across business and IT resources, establishing technical priorities, and communicate status, risks, and recommended decisions to stakeholders. • Maintain and support APL tools for in-force illustrations and exception policy administration while developing plans to convert or integrate remaining capabilities into Python and the LASSIE platform where appropriate. • Apply strong engineering fundamentals and coding best practices to keep solutions modular, scalable, secure, resilient, and maintainable as the platform grows. • Support Customer Service and business partners with complex product calculation questions, production research, and issue resolution. What you bring • Bachelor's degree in computer science, information systems, actuarial science, mathematics, engineering, or a related technical discipline, or equivalent experience. • 7-10+ years of relevant experience • Significant progressive application development experience in the insurance industry, including specialized depth in Python programming and experience supporting complex business-critical applications. • Strong experience in Business Systems Analysis / Product Analysis, with demonstrated ownership of complex initiatives. • Experience partnering with IT, cloud, data engineering, security, and business teams to design and deliver application enhancements across integrated systems and controlled environments. • Ability to lead complex technical initiatives or small technical teams, coordinate internal and external resources, manage competing priorities, and communicate risks, tradeoffs, and recommendations clearly. • Experience using AI-enabled tools to support code translation, modernization, testing, documentation, or developer productivity while maintaining appropriate review and control discipline. • Strong critical thinking, analytical, communication, collaboration, and stakeholder management skills, with the ability to translate complex technical concepts for both technical and non-technical audiences. • Demonstrated ability to mentor and guide team members with strong product expertise, while actively driving and supporting their upskill in Python programming. • Experience working with relational databases - SQL Server and PostgreSQL - with focus on data analysis, troubleshooting, and validation. • Working knowledge of life insurance products, illustration calculations, or policy administration systems is preferred. • General understanding of APL (A Programming Language) or experience modernizing legacy code is preferred. Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL At this time, Genworth will not sponsor a new applicant for employment authorization for this position. No agencies please. National Range: $120,900 - $187,000 High-Cost Range (includes New York): $151,100 - $234,000 . click apply for full job details

Job Description Job Description Position Summary: Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated. Provide client support (hardware, software, and services) for end devices. Accomplish or provide a CSD (service desk), IT touch labor and remote login support for end devices, electronic tools, and Expeditor Services. Essential Functions: Handle service requests and requirements from the base Communications Focal Point, Consolidated Service Desk, customers, and other work centers. Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated. Create or receive tickets with the appropriate priority description including, but not limited to, patch management, equipment moves, repairing end device hardware and/or software malfunctions, install new hardware or software, and resolve connectivity issues. Manage laptop lockers and hotracks, and ensure devices in laptop lockers are properly imaged, remain online, and all patches are current. Develop, maintain, and document efficient processes for desktop configuration management and associated implementation of upgrades and maintenance. Establish and maintain baselines for all workstation configurations. Develop and document efficient processes for end-user device hardware deployment and software application deployment. Maintain peripheral equipment for end devices, including, but not limited to, keyboards, mice, CAC readers, scanners, Compact-disk (CD) duplicators, and special purpose hardware and software as directed by the Government. Evaluate hardware, firmware, peripherals, and/or software for use by staff and customers. Advanced troubleshooting on communication problems, application problems, internet operation and access questions, virus assistance, hardware and/or software implementation or integration problems, and additional problems or requirements. Respond to incidents of malicious code on both classified and unclassified networks. Provide technical support to accomplish end device installs, configuration changes, and end device system upgrades. Other Functions: Other duties assigned by supervisor/manager or the contract. Working Conditions: Office conditions. Work Hours: As assigned by supervisor/manager or the contract. Equipment/Technology Used (Other than Standard Office Equipment): Equipment as needed to support ITCC efforts. Physical Demands: Able to sit for long periods of time. Able to travel and/or work outside of office conditions as required. Mental Demands: Able to perform all tasks as required by contractor or supervisor. Able to multi-task. Communication Demands: Able to communicate (i.e., verbal and written) with all levels of personnel both internally and externally. Minimum Qualification Requirements (In Addition to Physical, Mental, and Communication Demands Listed Above): Education: Prefer a bachelor's degree in a related field. Experience: Prefer at least three years of related experience and/or training. Skills/Knowledge: Excellent problem-solving, interpersonal, and organization skills. Security Clearance Requirements: Active Interim Secret or Secret level clearance Required Certification: Maintain an IAT Level II certification Security + GSEC acceptable SCNP acceptable SSCP acceptable Although enforcement is currently on hold, as a government contractor we fall under the Executive Order mandating vaccination and, depending on the court decisions, we may be required to have our employees vaccinated against COVID-19. We will also be considering religious and medical exemptions on a case-by-case basis. EOE Minorities/Women/Disability/Veteran The information in the above position description indicates the general nature and level of work performed by a staff member in this job group. It should not be viewed as comprising all duties, responsibilities, and qualifications of staff members assigned to this position. Management has the right to change or delete information in the position description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Description Job Description System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The System Technician II role is a frontline, customer facing position. This experienced role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. Essential Duties & Responsibilities Entitlement services - Manage changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirement specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by creating, testing, and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling - Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority. This includes assisting with workload prioritization as well as ensuring that key findings / developed solutions are documented. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, and security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Manage the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, adding/ removing equipment from coverage, and problem resolution. Move Add Change - Manage directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application and database specific modifications requested by end users. Coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Manage problem resolution activities with 3rd party vendors including ticket creation and remote access. Monitor workload of other team members and assist others to help shorten timeframes while driving problem resolution. Point of escalation for other team members. Team Mentoring - Offer mentoring guidance to other team members to help further develop their skills through improved evaluation, and diagnostic techniques and effective technical procedures Automation - Design, test, and create software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to manage assets, create machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance and perform file restores as needed. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of computer science or management information systems and/or 2 to 3 years of directly related work experience is required. Additional requirements include: Demonstrated knowledge of computer hardware, software, and peripheral equipment. Highly skilled in computer troubleshooting and familiar with imaging. Demonstrated knowledge of patch management in a Microsoft windows operating system environment Intermediate technical knowledge of scripting code using shell scripting tools. Good working knowledge of network monitoring, port level access, equipment replacement with configuration. Good working knowledge of IP phone replacement, configuration, and system monitoring. Comfortable working in Cisco Unified Communications systems preferred. Good working knowledge of entitlement working in a Microsoft environment using Active Directory. Good working knowledge of virtualization. Familiarity with VMWare preferred. Good working knowledge and experience installing and configuring server hardware and associated network equipment, including RAID, SCSI, and I/O topologies. Good working knowledge of the following storage systems concepts: storage area networks, backup systems. Good working knowledge of load balancing, clustering, and high availability environments. Experience in the gaming industry plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple projects and operational tasks simultaneously. Strong customer service skills. Attends all mandatory meetings and training. Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training. Travel may be required to support other Elite Casino Resort properties.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Overview Bowhead is excited to announce our return to PMA 275, supporting the V 22 Osprey through the newly awarded Program/Project Management Technical Support Services contract. We are rapidly expanding our team to help drive mission readiness, modernization, and disciplined program execution for one of naval aviation's most versatile platforms. Responsibilities Applies analytic techniques in the evaluation of program/project objectives. Analyzes requirements, status, budget and schedules. Performs management, technical, or business case analyses. Collects, completes, organizes and interprets data relating to aircraft/weapon/project acquisition and product programs. Tracks program/project status and schedules. Applies government-instituted processes for documentation, change control management and data management. Other duties assigned. Qualifications Must have a BA/ BS degree. Allowable Substitutions may include an Associate's Degree plus two (2) additional years of relevant experience, or four (4) additional years of relevant experience in lieu of a degree. Must have 3- 8 years of experience performing duties described in the functional description. Advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Both desktop and O365 versions; Advanced Excel skills must include the ability to manipulate and analyze complex data, and be capable of working with emerging AI tools. Proficient with using the AMS. Familiar with ACAT level programs. Demonstrated knowledge of Secretary of the Navy (SECNAV), Office of the Chief of Naval Operations (OPNAV), and Office of the Secretary of Defense (OSD) forms related to Planning, Programming, Budgeting, and Execution System (PPBES). Demonstrated experience managing program/project status, schedules, SOW, and CDRLs. Physical Demands: Must be able to lift up to 20 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. Set Rate 79,000-101,000 Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Job Description Job Description About T2 Group: T2 Group is a dynamic consulting and workforce solutions firm specializing in healthcare IT, revenue cycle, and patient access. We partner with leading health systems and organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency and improve patient outcomes. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference and your contributions are valued. Sr. Systems Engineer Engineering Los Angeles, CA Costa Mesa, CA About T2 Group: T2 Group is a premier technology consulting and workforce solutions partner. We deliver modern IT operations, infrastructure engineering, and cloud endpoint management to leading organizations nationwide. For our clients, we turn complex technology challenges into seamless, scalable operational performance. For our team, T2 is a launchpad - offering exposure to the latest enterprise technology, a culture of autonomy and continuous growth, and an environment where your work makes a visible impact every day. Position Summary: As Senior Systems Engineer, you will serve as the lead onsite technical anchor and trusted IT advisor for our premier VIP client in Costa Mesa, CA. Backed by our remote senior cloud architects, you will take total ownership of the local IT ecosystem - driving zero-touch Microsoft Autopilot provisioning, Intune app rollouts, hardware deployments, and deep-level endpoint remediation. This high-visibility role combines elite white-glove executive support with modern endpoint engineering. If you thrive on operational self-discipline, technical leadership, and direct client impact, this is your platform to excel. Responsibilities: Manage end-to-end device lifecycles via Microsoft Autopilot and Intune (zero-touch provisioning, profile configuration, app deployment, and compliance enforcement). Establish secure, elevated remote administrative access workflows to perform deep-level operating system, driver, and application remediation directly on end-user machines. Utilize SolarWinds for real-time network/systems performance monitoring, proactive alert response, and health reporting. Lead local network troubleshooting (switches, patch panels, cabling, VLAN access, and Wi-Fi access points) and collaborate directly with the remote Senior Network Architect to diagnose, support, and remediate core infrastructure issues. Support local identity and access workflows in Entra ID (group policy application, Conditional Access troubleshooting, and MFA resolution). Act as the senior onsite escalation lead for complex endpoint, identity, and system issues across the Costa Mesa facility; partner with remote Chief Architects to test and validate global policies prior to deployment. Deliver high-touch, white-glove technical support to executive leadership and critical utility operations staff. Maintain accurate support ticketing records, SOPs, local IT infrastructure floor/rack diagrams, and knowledge base articles while adhering to established change control, security, and escalation protocols. Required Qualifications: 5+ years of progressive experience in endpoint engineering, systems administration, or senior IT support within an enterprise environment. Strong hands-on experience administering Windows 11, Microsoft 365 (E5), Entra ID, and Microsoft Intune / Autopilot zero-touch deployment workflows. Demonstrated expertise in utilizing remote support tools and executing privileged administrative elevations to perform deep-level endpoint troubleshooting and system remediation. Practical knowledge of local network troubleshooting (TCP/IP, VLANs, DNS, DHCP, VPNs, switches, patch panels, and Wi-Fi access points) to partner effectively with the remote Senior Network Architect. Hands-on experience or working familiarity with SolarWinds (or equivalent enterprise monitoring tools) for performance tracking, alert triage, and health reporting. White-Glove VIP Support: Exceptional interpersonal and communication skills with a proven track record of delivering patient, high-touch support to executive leadership and critical utility operations personnel. Process & Documentation Discipline: Strong organizational skills and the ability to write clear SOPs, technical escalation notes, and site infrastructure diagrams without working in a silo. Onsite Commitment: Must be able to work full-time onsite in Costa Mesa, CA, and satisfy client onboarding/background clearance requirements. Preferred Qualifications: Certifications: Microsoft Certified: Endpoint Administrator Associate, CompTIA Network+, Security+, or equivalent. Industry Experience: Prior experience supporting public utilities, municipal water organizations, critical infrastructure, or high-touch VIP enterprise accounts. Physical Requirements: Mobility: Ability to move throughout client office and utility operations facilities to deliver onsite hardware setup, cable routing, and technical support. Hardware Handling: Ability to lift, move, and position IT equipment (desktop PCs, monitors, servers, switches, and rack devices) weighing up to 40 lbs. Technical Dexterity: Manual dexterity to assemble computer hardware, connect network cabling, and operate diagnostic tools. Communication & Vision: Clear visual acuity and verbal communication skills to interface directly with VIP end users, conduct remote support sessions, and analyze technical diagnostics. This job description outlines the general scope of the position; duties and requirements may change based on business or client needs. T2 Group is committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable federal, state, and local laws. PI0836f2230e18-4586

Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

Description: DIRECTOR, IT SERVICES Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services department with the purpose of supporting Customers in achieving their goals and objectives. The Director, IT Services directly supervises members of the department and is responsible for overall management to achieve customer satisfaction. Must interpret policies, procedures, and goals of the organization for employees. Responsible for employee performance, and development to include training and career path. REPORTS TO: Director, Operations & Finance DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS: Manages IT Services department by directing and coordinating activities consistent with established goals, objectives, and policies Schedules activities to ensure customer / project timelines are met Monitors and maintains ticket & task queues to make sure customer response times are minimal, and project tasks are completed on time Maintains and improves department skill set as new technologies evolve Interviews and hires all new ITG staff Follows direction set by executive leadership Identify sales opportunities and pass the information to correct team members ADDITIONAL RESPONSIBILITIES: Drive technology strategy and innovation by identifying opportunities to leverage emerging technologies, automation, artificial intelligence, and digital solutions to improve business performance and operational effectiveness Develop and maintain an internal technology roadmap aligned with company objectives, operational priorities, and long-term growth strategies Research and evaluate emerging technologies, tools, automation platforms, and AI solutions that have the potential to enhance productivity, efficiency, customer experience, or competitive advantage Identify operational inefficiencies and develop technology-driven solutions that streamline processes, reduce costs, improve data and decision-making capabilities, and increase scalability Lead pilot programs, technology evaluations, and proof-of-concept initiatives from concept through implementation, including defining objectives, success criteria, and measurable outcomes Evaluate technology solutions based on business value, ROI, usability, scalability, security, integration requirements, and long-term sustainability Proactively identify opportunities to modernize existing systems, processes, and workflows and champion continuous improvement across the organization. Partner with leadership and cross-functional teams to translate business needs into practical technology solutions and implementation strategies Present technology recommendations, business cases, and innovation opportunities to leadership and support organization-wide adoption and change management Serve as a technology champion and strategic resource, staying current on industry trends and proactively bringing forward ideas that can advance the organization Implement and support new technologies that align with organizational objectives and improve operational effectiveness. Maintain accurate and timely daily timesheet and expense report entries and submit documentation in accordance with company requirements Perform administrative duties, including scheduling, coordination, and reporting, to support adherence to company fiscal and operational goals Perform 0ther duties as required Requirements: TECHNICAL SKILLS: Strong understanding of available tools to assist in daily tasks Ability to troubleshoot server based software issues with: - Microsoft Windows Server 2008 R2 , 2012, 2016, 2019 - Microsoft Windows Active Directory Infrastructure - On Premise Microsoft Exchange /, 2012, 2016, 2019 - Microsoft SQL Server - Microsoft Remote Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class backup solutions Strong knowledge of various server/workstation peripherals such as USB/NAS drives Strong knowledge of workstation/server hardware and software troubleshooting abilities Working knowledge of HP and Dell equipment; general understanding of storage solutions Demonstrated knowledge in troubleshooting and resolving workstation based software issues with: - Microsoft Office 2010 / 2012 / 2016 - Microsoft Office 365 - Domain and workgroup environments Knowledge and understanding of AD, DNS, the Internet and mail flow Strong knowledge of WAN/ISP architecture Strong knowledge of backup & recovery, including direct DR planning with Customers SOFT SKILLS & ABILITIES: Ability to motivate and maintain effective working relationships with staff and partners Ability to rely on experience and judgment to plan and accomplish goals Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multi task Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrates empathy with users and professionalism at all times Work well with clients at all levels Operates with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: 10 or more years of experience in increasingly responsible Information Technology positions where excellent customer service and technical skills have been emphasized Progressive experience in IT Managed Services Prior experience demonstrating effective technical skills in a fast paced and growing environment Related bachelor's degree or equivalent work experience WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle PI1c52b3c68cbe-9576

Job Description Job Description Position Summary: Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated. Provide client support (hardware, software, and services) for end devices. Accomplish or provide a CSD (service desk), IT touch labor and remote login support for end devices, electronic tools, and Expeditor Services. Essential Functions: Handle service requests and requirements from the base Communications Focal Point, Consolidated Service Desk, customers, and other work centers. Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated. Create or receive tickets with the appropriate priority description including, but not limited to, patch management, equipment moves, repairing end device hardware and/or software malfunctions, install new hardware or software, and resolve connectivity issues. Manage laptop lockers and hotracks, and ensure devices in laptop lockers are properly imaged, remain online, and all patches are current. Develop, maintain, and document efficient processes for desktop configuration management and associated implementation of upgrades and maintenance. Establish and maintain baselines for all workstation configurations. Develop and document efficient processes for end-user device hardware deployment and software application deployment. Maintain peripheral equipment for end devices, including, but not limited to, keyboards, mice, CAC readers, scanners, Compact-disk (CD) duplicators, and special purpose hardware and software as directed by the Government. Evaluate hardware, firmware, peripherals, and/or software for use by staff and customers. Advanced troubleshooting on communication problems, application problems, internet operation and access questions, virus assistance, hardware and/or software implementation or integration problems, and additional problems or requirements. Respond to incidents of malicious code on both classified and unclassified networks. Provide technical support to accomplish end device installs, configuration changes, and end device system upgrades. Other Functions: Other duties assigned by supervisor/manager or the contract. Working Conditions: Office conditions. Work Hours: As assigned by supervisor/manager or the contract. Equipment/Technology Used (Other than Standard Office Equipment): Equipment as needed to support ITCC efforts. Physical Demands: Able to sit for long periods of time. Able to travel and/or work outside of office conditions as required. Mental Demands: Able to perform all tasks as required by contractor or supervisor. Able to multi-task. Communication Demands: Able to communicate (i.e., verbal and written) with all levels of personnel both internally and externally. Minimum Qualification Requirements (In Addition to Physical, Mental, and Communication Demands Listed Above): Education: Prefer a bachelor's degree in a related field. Experience: Prefer at least three years of related experience and/or training. Skills/Knowledge: Excellent problem-solving, interpersonal, and organization skills. Security Clearance Requirements: Active Interim Secret or Secret level clearance Required Certification: Maintain an IAT Level II certification Security + GSEC acceptable SCNP acceptable SSCP acceptable Although enforcement is currently on hold, as a government contractor we fall under the Executive Order mandating vaccination and, depending on the court decisions, we may be required to have our employees vaccinated against COVID-19. We will also be considering religious and medical exemptions on a case-by-case basis. EOE Minorities/Women/Disability/Veteran The information in the above position description indicates the general nature and level of work performed by a staff member in this job group. It should not be viewed as comprising all duties, responsibilities, and qualifications of staff members assigned to this position. Management has the right to change or delete information in the position description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Description Job Description About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIe7f5a7bca5-