Disney Direct to Consumer
Santa Monica, California
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disney Direct to Consumer
San Francisco, California
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
This is not a remote role. You must be in the local area or willing to relocate DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's Direct-to-Consumer (DTC) experience through strategic hard work and determination. Job Summary: The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team. The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you! Responsibilities and Duties of the Role: Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines Stay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates Document technical decisions and maintain comprehensible documentation for future reference Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance Required Education, Experience/Skills/Training: Must have 2+ years of experience architecting solutions on Salesforce platform Must have 2+ years designing & developing on MuleSof Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus. Must have 6+ years hands-on Salesforce Development experience Track record of building high-quality software and innovative features Direct experience with implenting technology transformation initiatives Must have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs Experience with Salesforce integrations and APIs Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps) Must have Salesforce Platform Developer I and II or other Developer Certifications Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projects Ability to prioritize based on analysis of data trends, business priorities, and legal compliance Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders Excellent problem-solving and analytical skills Flexibility to work night and weekends, as needed Nice to Haves: 4+ years experience developing solutions on Salesforce platformt Working knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt Builder Additional Salesforce certifications - Service Cloud Consultant, Agentforce Specialist Hands-on DevOps experience with Copado or other tools Prior experience with supporting NICE CXOne Platform Streaming media industry or other subscription-based service experience Experience with global and remote teams The hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Staffing Pros, a division of VETS Inc., has an opening with our client for a Customer Support Specialist onsite in Colby, KS. This position is 1-2 days per week with an 8 hour schedule. Our clients rely on friendly, timely, and professional support to keep their day moving. The purpose of the Customer Support & End-User IT Support Specialist is to provide an excellent on-site customer experience while handling common end-user issues (such as email and account login problems), collecting key information, and coordinating with remote support resources when needed. This role is designed for someone who is service-minded and a strong communicator; a deep technical background is not required. Responsibilities: Greet and assist end users on-site; listen actively, ask clarifying questions, and set clear expectations for next steps and timelines. Provide lightweight end-user support for common issues (e.g., email access, password resets/account login issues, basic application navigation, and workstation connectivity checks) using approved scripts and knowledge articles. Accurately document reported issues and requests, including user impact, symptoms, screenshots/notes (as applicable), troubleshooting steps attempted, and requested outcomes. Coordinate with a remote support resource for advanced troubleshooting; provide clear handoffs, follow escalation procedures, and keep the end user informed throughout. Gather customer information needed for resolution (contact details, device information, account identifiers, and business impact) and ensure it is recorded correctly and securely. Collect client feedback, identify recurring pain points, and share insights with the remote support team and leadership to improve the end-user experience. Maintain accurate ticket updates and follow-through; confirm resolution with the end user and close requests according to process. Qualified candidates must meet the following job requirements: Customer-first mindset with a calm, professional presence in a busy, in-person environment Strong listening and communication skills; able to translate information between end users and technical resources Able to ask effective questions, gather details accurately, and document interactions clearly Reliable follow-through and organization; able to manage multiple requests and priorities Comfortable using standard workplace technology (email, web browsers, ticketing/CRM systems, and collaboration tools) with willingness to learn new systems Demonstrates discretion and sound judgment when handling account access and customer information Required: Must have at least a high school diploma or GED. Preferred: Prior experience in customer service, reception/front desk, hospitality, call center, or client support is preferred. Basic knowledge of Windows 11 desktops (navigation, settings, email setup/access, and common troubleshooting steps) is preferred. Experience working in an on-site, customer-facing environment and coordinating with a remote team is preferred. EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
08/06/2026
Staffing Pros, a division of VETS Inc., has an opening with our client for a Customer Support Specialist onsite in Colby, KS. This position is 1-2 days per week with an 8 hour schedule. Our clients rely on friendly, timely, and professional support to keep their day moving. The purpose of the Customer Support & End-User IT Support Specialist is to provide an excellent on-site customer experience while handling common end-user issues (such as email and account login problems), collecting key information, and coordinating with remote support resources when needed. This role is designed for someone who is service-minded and a strong communicator; a deep technical background is not required. Responsibilities: Greet and assist end users on-site; listen actively, ask clarifying questions, and set clear expectations for next steps and timelines. Provide lightweight end-user support for common issues (e.g., email access, password resets/account login issues, basic application navigation, and workstation connectivity checks) using approved scripts and knowledge articles. Accurately document reported issues and requests, including user impact, symptoms, screenshots/notes (as applicable), troubleshooting steps attempted, and requested outcomes. Coordinate with a remote support resource for advanced troubleshooting; provide clear handoffs, follow escalation procedures, and keep the end user informed throughout. Gather customer information needed for resolution (contact details, device information, account identifiers, and business impact) and ensure it is recorded correctly and securely. Collect client feedback, identify recurring pain points, and share insights with the remote support team and leadership to improve the end-user experience. Maintain accurate ticket updates and follow-through; confirm resolution with the end user and close requests according to process. Qualified candidates must meet the following job requirements: Customer-first mindset with a calm, professional presence in a busy, in-person environment Strong listening and communication skills; able to translate information between end users and technical resources Able to ask effective questions, gather details accurately, and document interactions clearly Reliable follow-through and organization; able to manage multiple requests and priorities Comfortable using standard workplace technology (email, web browsers, ticketing/CRM systems, and collaboration tools) with willingness to learn new systems Demonstrates discretion and sound judgment when handling account access and customer information Required: Must have at least a high school diploma or GED. Preferred: Prior experience in customer service, reception/front desk, hospitality, call center, or client support is preferred. Basic knowledge of Windows 11 desktops (navigation, settings, email setup/access, and common troubleshooting steps) is preferred. Experience working in an on-site, customer-facing environment and coordinating with a remote team is preferred. EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Job Overview: Pay Range: $27hr - $28hr Requirement/Must Have: Experience with ServiceNow or other ticket or case management software is a plus. Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word. Knowledge of basic accounting principles. Reliable and trustworthy. Ability to multi-task and set priorities. MS SharePoint knowledge is desirable. Ability to run SQL scripts or queries is a plus. Responsibilities: Provide 1st Level Support for Help Desk and Security Incidents. Answer calls and e-mail messages as they come in to the Help Desk. Accurately document all issues and requests during the initial call. Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. Establish and maintain a working knowledge of the system's navigation, procedures, and processing requirements. Support users in the use of the system including, but not limited to, navigation, access, and reports. Route issues and requests to appropriate second line of support if required. Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. Learn to use Help Desk core tools and software to assist users when needed. Obtain a base knowledge in the core products supported by the Help Desk. Participate in appropriate training, workgroups and agency meetings. Write non-technical correspondence and communicate in writing. Nice to Have: Experience with ServiceNow. MS SharePoint knowledge. Ability to run SQL scripts or queries. Computer science related degree. Skills: ServiceNow. MS Windows. MS Outlook. MS Office. MS Excel. MS Word. Accounting Principles. MS SharePoint. SQL. Technical Writing. Qualification And Education: High School graduate with some college; computer science related degree is preferred. Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
08/06/2026
Full time
Job Overview: Pay Range: $27hr - $28hr Requirement/Must Have: Experience with ServiceNow or other ticket or case management software is a plus. Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word. Knowledge of basic accounting principles. Reliable and trustworthy. Ability to multi-task and set priorities. MS SharePoint knowledge is desirable. Ability to run SQL scripts or queries is a plus. Responsibilities: Provide 1st Level Support for Help Desk and Security Incidents. Answer calls and e-mail messages as they come in to the Help Desk. Accurately document all issues and requests during the initial call. Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. Establish and maintain a working knowledge of the system's navigation, procedures, and processing requirements. Support users in the use of the system including, but not limited to, navigation, access, and reports. Route issues and requests to appropriate second line of support if required. Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. Learn to use Help Desk core tools and software to assist users when needed. Obtain a base knowledge in the core products supported by the Help Desk. Participate in appropriate training, workgroups and agency meetings. Write non-technical correspondence and communicate in writing. Nice to Have: Experience with ServiceNow. MS SharePoint knowledge. Ability to run SQL scripts or queries. Computer science related degree. Skills: ServiceNow. MS Windows. MS Outlook. MS Office. MS Excel. MS Word. Accounting Principles. MS SharePoint. SQL. Technical Writing. Qualification And Education: High School graduate with some college; computer science related degree is preferred. Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pinnacle Technical Resources
Santa Clara, California
Title: Digital Ad Operations Specialist Location: Santa Clara, CA Duration: 12+ months 178119 Role Overview As an Ad Operations Specialist, you will be essential to scaling customer acquisition efforts by ensuring the flawless and efficient launch of high-impact paid campaigns. This role involves owning the execution and optimization of digital media campaigns in our adserver and paid media platforms. Responsibilities include campaign setup, budget management, optimization to campaign KPIs, audience targeting integration and reporting. You will act as a proactive self-starter, managing multiple workstreams in a fast-paced environment to facilitate business growth. Qualifications & Technical Expertise A successful candidate will have: • Expert-level proficiency and hands-on experience with Google Campaign Manager 360 (CM360) • Deep expertise in DSPs like Display & Video 360 (DV360), The Trade Desk (TTD) and major social platforms including Meta (Facebook/Instagram), LinkedIn, and Reddit. • 3-6 years of dedicated experience in Ad Operations, Digital Media Operations, or Ad Technology roles. • Comfort with HTML, JavaScript, rich media formats, VAST/VPAID for video, and current cookie/privacy regulations (GDPR, CCPA). • Exceptional candidates will have experience with LiveRamp, Bomobra, Demandbase and other ABM or Audience focused vendors. Key Responsibilities Campaign Execution & Traffic Management • Meticulously build and launch campaigns, ad sets, and individual ads across key channels. • Manage the technical pipeline of performance marketing initiatives, contributing directly to the growth of a sophisticated e-commerce business. • Oversee audience targeting integration, manage audience match rates across platforms (TTD, Meta, Google/YouTube), and curate segments using tools like LiveRamp. Technical Quality Assurance (QA) & Troubleshooting • Lead the technical QA process for all ad creative-including static, rich media, video, and third-party tags-to ensure they meet standards and fire correctly across web, mobile, and app platforms. • Systematically investigate and reconcile data discrepancies between the Google Ad Server, DSPs, and publisher reporting systems. • Be able to resolve complex ad-serving, tracking, and reporting issues with internal teams and external partners. Performance Optimization & Reporting • Monitor and optimize campaigns to ensure they run without issue, managing budget pacing to avoid under/over spend, and hit campaign KPIs successfully. • Utilize Excel/Google Sheets for data manipulation and deliver standardized or custom reports from the Google Ad Server to provide performance insights. • Work closely with Campaign Strategists to create media plans based on historical performance data. • Document and implement scalable best practices for campaign trafficking and naming conventions to reduce human error. Professional Attributes • Exceptional level of organization and meticulous attention to detail for error-free trafficking. • Proven ability to diagnose and resolve complex technical issues under pressure. • Strong interpersonal skills for managing diverse stakeholder groups and fostering internal and external relationships. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range:$50/hr to $55/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
08/06/2026
Full time
Title: Digital Ad Operations Specialist Location: Santa Clara, CA Duration: 12+ months 178119 Role Overview As an Ad Operations Specialist, you will be essential to scaling customer acquisition efforts by ensuring the flawless and efficient launch of high-impact paid campaigns. This role involves owning the execution and optimization of digital media campaigns in our adserver and paid media platforms. Responsibilities include campaign setup, budget management, optimization to campaign KPIs, audience targeting integration and reporting. You will act as a proactive self-starter, managing multiple workstreams in a fast-paced environment to facilitate business growth. Qualifications & Technical Expertise A successful candidate will have: • Expert-level proficiency and hands-on experience with Google Campaign Manager 360 (CM360) • Deep expertise in DSPs like Display & Video 360 (DV360), The Trade Desk (TTD) and major social platforms including Meta (Facebook/Instagram), LinkedIn, and Reddit. • 3-6 years of dedicated experience in Ad Operations, Digital Media Operations, or Ad Technology roles. • Comfort with HTML, JavaScript, rich media formats, VAST/VPAID for video, and current cookie/privacy regulations (GDPR, CCPA). • Exceptional candidates will have experience with LiveRamp, Bomobra, Demandbase and other ABM or Audience focused vendors. Key Responsibilities Campaign Execution & Traffic Management • Meticulously build and launch campaigns, ad sets, and individual ads across key channels. • Manage the technical pipeline of performance marketing initiatives, contributing directly to the growth of a sophisticated e-commerce business. • Oversee audience targeting integration, manage audience match rates across platforms (TTD, Meta, Google/YouTube), and curate segments using tools like LiveRamp. Technical Quality Assurance (QA) & Troubleshooting • Lead the technical QA process for all ad creative-including static, rich media, video, and third-party tags-to ensure they meet standards and fire correctly across web, mobile, and app platforms. • Systematically investigate and reconcile data discrepancies between the Google Ad Server, DSPs, and publisher reporting systems. • Be able to resolve complex ad-serving, tracking, and reporting issues with internal teams and external partners. Performance Optimization & Reporting • Monitor and optimize campaigns to ensure they run without issue, managing budget pacing to avoid under/over spend, and hit campaign KPIs successfully. • Utilize Excel/Google Sheets for data manipulation and deliver standardized or custom reports from the Google Ad Server to provide performance insights. • Work closely with Campaign Strategists to create media plans based on historical performance data. • Document and implement scalable best practices for campaign trafficking and naming conventions to reduce human error. Professional Attributes • Exceptional level of organization and meticulous attention to detail for error-free trafficking. • Proven ability to diagnose and resolve complex technical issues under pressure. • Strong interpersonal skills for managing diverse stakeholder groups and fostering internal and external relationships. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range:$50/hr to $55/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
Job Overview: Pay Range $33hr - $38hr Requirement/Must Have: Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience. 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role. Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings. Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices. Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability. Strong verbal and written communication skills, facilitation, stakeholder management, organization, prioritization, and customer support skills. Responsibilities: Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards. Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability. Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find. Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence. Act as a trusted partner for stakeholders, content owners, and SharePoint site owners. Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors. Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed. Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures. Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories. Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback. Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences. Use user-centered design principles to improve site navigation, information architecture, content Client, and content placement. Nice to Have: Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics. Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles. Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
08/06/2026
Full time
Job Overview: Pay Range $33hr - $38hr Requirement/Must Have: Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience. 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role. Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings. Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices. Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability. Strong verbal and written communication skills, facilitation, stakeholder management, organization, prioritization, and customer support skills. Responsibilities: Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards. Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability. Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find. Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence. Act as a trusted partner for stakeholders, content owners, and SharePoint site owners. Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors. Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed. Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures. Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories. Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback. Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences. Use user-centered design principles to improve site navigation, information architecture, content Client, and content placement. Nice to Have: Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics. Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles. Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/06/2026
Full time
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB DUTIES - ESSENTIAL FUNCTIONS Provide administrative and personnel security support to the unit manager and security staff. Employee will be responsible for the following functions/duties: Performs the daily administrative tasks in support of the site security department Communicates with the clearance granting agency regarding status of clearances and periodic re-investigations for employees/consultants Obtains certification of existing clearance levels for employees/consultants and for prospective employees from appropriate customer/agency sponsor Issues security badges to designated employees and visitors Maintain logs and records of badges issued and related information Schedules initial, periodic and exit briefings and notifies supervisor and employee of schedule Oversees departmental coordination with employees/consultants for timely submittal of documents for initial clearances and periodic reinvestigations; fingerprint employees/consultants as required Facilitates security briefings for individuals/groups as required Provides work direction to lower-level department clerical/administrative personnel Performs other related tasks as directed RANGE POSITION DESCRIPTION This position includes support in ongoing development and implementation of general and program specific COMSEC security processes and procedures to include the advisement, planning, implementation, training, oversight, monitoring, analysis, reporting and assistance in the execution of security operations for multi-service COMSEC support and duties relating to the day-to-day support of Special Access Programs (SAPs) and associated Facilities (SAPFs) at an Operation Test location. Candidates with certification under the Security Personnel Education and Development program will receive first consideration. May be required to work 2nd shift and some weekends. Duties will include but are not limited to the following: Providing a focal point for COMSEC requirements as needed for systems, including daily key management for all Services supported. Provide support for annual and monthly rekeying of classified systems, secure telephone equipment and all Air Vehicle systems. Provide training to COMSEC users and provide assurance that users assigned to the COMSEC account are in regulation to standards defined in AFMAN 17-1302-O. Provide support for periodic COMSEC inspections including the semi-annual COMSEC inspections, inventory and insurance that all COMSEC users are compliant with all COMSEC regulations. Provide appropriate COMSEC clearances, briefings, and training as needed for the function and to receive associated keying material. Compliance & Documentation: Conducts regular, systematic inventories of all hardware and software assets to ensure adherence to compliance standards. Develops and maintains comprehensive technical documentation for standard operating procedures (SOPs) within the team. Technical Support: Provides troubleshooting and preventative maintenance for audio-visual (AV) systems in both classified and unclassified meeting environments. Manages the workflow of support issues through ticketing system, from initial reporting to resolution. Security & Logistics: Provides escort duties for personnel requiring access to secure areas. The candidate must be able to obtain and maintain a DoD security clearance up to Top Secret with Special Access. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE Associate's degree or equivalent military or technical school and five years specifically related work experience in the NISPOM/SAP/SCI security fields, complemented by formal training such as successful completion of the Industrial Security Management Course. Must be very knowledgeable with the rules and regulations of the National Industrial Security Program Operation Manual (NISPOM) pertaining to all aspects of security. In addition, a Security Specialist III must possess the following qualifications: Must have excellent communication skills, both written and oral Must be proficient operating personal computers using Microsoft Word, Excel, and graphics software, and possess data base management experience Must be familiar with a standard intel computer system, laminating machine and professional instamatic camera Must possess a valid, state issued driver's license Must be able to obtain and maintain security clearance Must be a U.S. citizen BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement SALARY The expected pay range for this position is $78,500 to $100,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for routine communications. Must maintain constant mental alertness. Routine travel to remote work locations may be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JSOP8, JCIS11, A1412TW
08/06/2026
Full time
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB DUTIES - ESSENTIAL FUNCTIONS Provide administrative and personnel security support to the unit manager and security staff. Employee will be responsible for the following functions/duties: Performs the daily administrative tasks in support of the site security department Communicates with the clearance granting agency regarding status of clearances and periodic re-investigations for employees/consultants Obtains certification of existing clearance levels for employees/consultants and for prospective employees from appropriate customer/agency sponsor Issues security badges to designated employees and visitors Maintain logs and records of badges issued and related information Schedules initial, periodic and exit briefings and notifies supervisor and employee of schedule Oversees departmental coordination with employees/consultants for timely submittal of documents for initial clearances and periodic reinvestigations; fingerprint employees/consultants as required Facilitates security briefings for individuals/groups as required Provides work direction to lower-level department clerical/administrative personnel Performs other related tasks as directed RANGE POSITION DESCRIPTION This position includes support in ongoing development and implementation of general and program specific COMSEC security processes and procedures to include the advisement, planning, implementation, training, oversight, monitoring, analysis, reporting and assistance in the execution of security operations for multi-service COMSEC support and duties relating to the day-to-day support of Special Access Programs (SAPs) and associated Facilities (SAPFs) at an Operation Test location. Candidates with certification under the Security Personnel Education and Development program will receive first consideration. May be required to work 2nd shift and some weekends. Duties will include but are not limited to the following: Providing a focal point for COMSEC requirements as needed for systems, including daily key management for all Services supported. Provide support for annual and monthly rekeying of classified systems, secure telephone equipment and all Air Vehicle systems. Provide training to COMSEC users and provide assurance that users assigned to the COMSEC account are in regulation to standards defined in AFMAN 17-1302-O. Provide support for periodic COMSEC inspections including the semi-annual COMSEC inspections, inventory and insurance that all COMSEC users are compliant with all COMSEC regulations. Provide appropriate COMSEC clearances, briefings, and training as needed for the function and to receive associated keying material. Compliance & Documentation: Conducts regular, systematic inventories of all hardware and software assets to ensure adherence to compliance standards. Develops and maintains comprehensive technical documentation for standard operating procedures (SOPs) within the team. Technical Support: Provides troubleshooting and preventative maintenance for audio-visual (AV) systems in both classified and unclassified meeting environments. Manages the workflow of support issues through ticketing system, from initial reporting to resolution. Security & Logistics: Provides escort duties for personnel requiring access to secure areas. The candidate must be able to obtain and maintain a DoD security clearance up to Top Secret with Special Access. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE Associate's degree or equivalent military or technical school and five years specifically related work experience in the NISPOM/SAP/SCI security fields, complemented by formal training such as successful completion of the Industrial Security Management Course. Must be very knowledgeable with the rules and regulations of the National Industrial Security Program Operation Manual (NISPOM) pertaining to all aspects of security. In addition, a Security Specialist III must possess the following qualifications: Must have excellent communication skills, both written and oral Must be proficient operating personal computers using Microsoft Word, Excel, and graphics software, and possess data base management experience Must be familiar with a standard intel computer system, laminating machine and professional instamatic camera Must possess a valid, state issued driver's license Must be able to obtain and maintain security clearance Must be a U.S. citizen BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement SALARY The expected pay range for this position is $78,500 to $100,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for routine communications. Must maintain constant mental alertness. Routine travel to remote work locations may be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JSOP8, JCIS11, A1412TW
Goodwill Southern California
Los Angeles, California
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! The Graphic Installation Specialist responsibilities include wrapping vehicles, application of fleet graphics, wall murals, banners, rigid panel signs, and other signage, mounting and/or laminating prints and providing quality assurance to ensure the efficient production of quality, accurate graphics. The Specialist completes graphic installations on windows, walls and vehicles, both in-house and at customer locations, throughout the Southern California area and leads Ambassadors and Trainees in instruction of installations. What you'll do: Completes installs efficiently without sacrificing quality of work. Makes precise cuts with knife in vinyl without damaging surfaces. Trains others in full vehicle wraps. (Box trucks, trailers, windows and walls) Assists with setting production work schedule for processing requests. Able to plan and coordinate, on short notice, printing of rush jobs. Operates printing production equipment as needed. Properly sets up various types of print jobs. Creates digital print-ready files; determines media types, weights, finishes, and sizes for project application Coordinates with Print Shop Manager for preparing job cost estimates and job specifics. Develops Digital Printing Career Training Program for certification and fulfills role of instructor for installations. Supervises 1 - 2 helpers Ambassadors. Leads trainees in lab work connected to training class installation modules. Complies and ensures adherence to project requirements. Maintains a safe working environment through inspections and training. Driving records must be acceptable by company's insurance vendor. What you bring: Team Lead experience. Some college in graphics design preferred. Minimum 3-5 years' experience directly related installation experience as lead or main installer and prior vehicle wrapping of a minimum of 10 - 20 vehicles required. Experience installing vinyl on walls, windows, concrete, brick, and other surfaces both inside and outside of stores, offices, and other commercial buildings required. Installer certification from 3M, Orafol, or Avery Dennison CWI or other industry recognition preferred. Demonstrated ability to operate light-duty hand tools, drills, saws, tape measures and be comfortable working on a ladder at heights. Demonstrated ability to install wide-format vinyl prints on windows, walls, posts, ground surfaces, vehicles, and hang sign panels, as well as interior and exterior graphics and letters. Strong communication, both oral and written, and interpersonal skills. Intermediate to advanced skill in application of cut vinyl to various substrates. Abilities to manage multiple projects in a fast-paced environment. Valid CA driver's license and state-required auto insurance required. Mechanically inclined. Strong creative thinking skills. Spanish / English bilingual preferred. Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and E-mail. Knowledge and experience using various graphic design and layout software and tools including but not limited to Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver, CorelDRAW, Onyx V10, Sign Lab V10, and Caldera V13. Working knowledge of EFI Fiery printing interface with familiarity to Canon printers and HP large format Background, drug screen and MVR screening required. Why You'll Love It Here: Opportunity to grow within Goodwill's leadership pathway. Supportive, mission-driven culture focused on developing people and strengthening communities. Work in a dynamic environment where teamwork, service, and purpose come together. What's in it for you: Hourly Rate Range: $29 - $36 Discount at Goodwill Socal retail locations Goodwill Perks: Discounts on dining, retail, theme parks and movies Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance and 403(b) retirement plan Paid time off (PTO) Tuition Reimbursement Join our mission to transform lives through the power of work - while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
08/06/2026
Full time
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! The Graphic Installation Specialist responsibilities include wrapping vehicles, application of fleet graphics, wall murals, banners, rigid panel signs, and other signage, mounting and/or laminating prints and providing quality assurance to ensure the efficient production of quality, accurate graphics. The Specialist completes graphic installations on windows, walls and vehicles, both in-house and at customer locations, throughout the Southern California area and leads Ambassadors and Trainees in instruction of installations. What you'll do: Completes installs efficiently without sacrificing quality of work. Makes precise cuts with knife in vinyl without damaging surfaces. Trains others in full vehicle wraps. (Box trucks, trailers, windows and walls) Assists with setting production work schedule for processing requests. Able to plan and coordinate, on short notice, printing of rush jobs. Operates printing production equipment as needed. Properly sets up various types of print jobs. Creates digital print-ready files; determines media types, weights, finishes, and sizes for project application Coordinates with Print Shop Manager for preparing job cost estimates and job specifics. Develops Digital Printing Career Training Program for certification and fulfills role of instructor for installations. Supervises 1 - 2 helpers Ambassadors. Leads trainees in lab work connected to training class installation modules. Complies and ensures adherence to project requirements. Maintains a safe working environment through inspections and training. Driving records must be acceptable by company's insurance vendor. What you bring: Team Lead experience. Some college in graphics design preferred. Minimum 3-5 years' experience directly related installation experience as lead or main installer and prior vehicle wrapping of a minimum of 10 - 20 vehicles required. Experience installing vinyl on walls, windows, concrete, brick, and other surfaces both inside and outside of stores, offices, and other commercial buildings required. Installer certification from 3M, Orafol, or Avery Dennison CWI or other industry recognition preferred. Demonstrated ability to operate light-duty hand tools, drills, saws, tape measures and be comfortable working on a ladder at heights. Demonstrated ability to install wide-format vinyl prints on windows, walls, posts, ground surfaces, vehicles, and hang sign panels, as well as interior and exterior graphics and letters. Strong communication, both oral and written, and interpersonal skills. Intermediate to advanced skill in application of cut vinyl to various substrates. Abilities to manage multiple projects in a fast-paced environment. Valid CA driver's license and state-required auto insurance required. Mechanically inclined. Strong creative thinking skills. Spanish / English bilingual preferred. Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and E-mail. Knowledge and experience using various graphic design and layout software and tools including but not limited to Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver, CorelDRAW, Onyx V10, Sign Lab V10, and Caldera V13. Working knowledge of EFI Fiery printing interface with familiarity to Canon printers and HP large format Background, drug screen and MVR screening required. Why You'll Love It Here: Opportunity to grow within Goodwill's leadership pathway. Supportive, mission-driven culture focused on developing people and strengthening communities. Work in a dynamic environment where teamwork, service, and purpose come together. What's in it for you: Hourly Rate Range: $29 - $36 Discount at Goodwill Socal retail locations Goodwill Perks: Discounts on dining, retail, theme parks and movies Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance and 403(b) retirement plan Paid time off (PTO) Tuition Reimbursement Join our mission to transform lives through the power of work - while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
Position Summary Transform lives by delivering exceptional start-to-finish one-stop customer service for the Student Services and Information Center. Part-time position working 20 hours per week during the morning shift. Hours are subject to variation based on college needs. Duties & Responsibilities Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment. Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed. Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions. Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating work requests. Utilize software applications including customer relationship management system, student information system, and learning management system. Collect tuition and fees and assist with setting up payment plans. Perform data entry to support enrollment functions. Provide support to Student Services, which may include assisting with registration and advising; entering inquiries into the customer relationship manager (CRM) system; assisting students with completing and processing applications; completing book order transactions; assisting with on-campus events; communicating with students; processing requests for transcripts; and scheduling appointments. Handle sensitive information in accordance with applicable guidelines and regulations. Complete bookstore transactions as necessary. Other duties as assigned. Qualifications Associate degree in related field required. Equivalent combination of education and occupational experience will be considered in lieu of associate degree. Minimum of one year of prior office experience in a setting with utilized current office technology required. Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook. Must possess excellent organizational, interpersonal, and communication skills. Must possess ability to: Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time. Effectively manage time and resources to ensure that work is completed efficiently. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g. people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. Demonstrate a positive attitude and approach toward work. Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service. Compensation & Benefits Compensation is dependent upon experience and qualifications. A pro-rated amount of paid time off will be associated with this part-time position. How To Apply To be considered for this position, you must complete an online application. You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered. Incomplete applications or applications noting "See Resume" will not be considered. Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from . Please be sure to watch your inbox as well as junk, spam, and clutter folders. Continuous recruitment with first review of completed applications starting July 20, 2026. Applications received on or after July 20th may be considered in a secondary pool. Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: . Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in. Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss. Clear your browser's temporary files/cache and cookies prior to beginning the application. Disable pop-up blockers. Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application. Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame. The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater. If you experience issues in submitting your online application, please contact Human Resources at .
08/06/2026
Full time
Position Summary Transform lives by delivering exceptional start-to-finish one-stop customer service for the Student Services and Information Center. Part-time position working 20 hours per week during the morning shift. Hours are subject to variation based on college needs. Duties & Responsibilities Ensure high quality first impression for and provide exceptional service to Mid-State Technical College students, campus guests, and employees within the Student Services and Information Center by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment. Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed. Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions. Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating work requests. Utilize software applications including customer relationship management system, student information system, and learning management system. Collect tuition and fees and assist with setting up payment plans. Perform data entry to support enrollment functions. Provide support to Student Services, which may include assisting with registration and advising; entering inquiries into the customer relationship manager (CRM) system; assisting students with completing and processing applications; completing book order transactions; assisting with on-campus events; communicating with students; processing requests for transcripts; and scheduling appointments. Handle sensitive information in accordance with applicable guidelines and regulations. Complete bookstore transactions as necessary. Other duties as assigned. Qualifications Associate degree in related field required. Equivalent combination of education and occupational experience will be considered in lieu of associate degree. Minimum of one year of prior office experience in a setting with utilized current office technology required. Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook. Must possess excellent organizational, interpersonal, and communication skills. Must possess ability to: Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time. Effectively manage time and resources to ensure that work is completed efficiently. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g. people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. Demonstrate a positive attitude and approach toward work. Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service. Compensation & Benefits Compensation is dependent upon experience and qualifications. A pro-rated amount of paid time off will be associated with this part-time position. How To Apply To be considered for this position, you must complete an online application. You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered. Incomplete applications or applications noting "See Resume" will not be considered. Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from . Please be sure to watch your inbox as well as junk, spam, and clutter folders. Continuous recruitment with first review of completed applications starting July 20, 2026. Applications received on or after July 20th may be considered in a secondary pool. Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: . Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in. Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss. Clear your browser's temporary files/cache and cookies prior to beginning the application. Disable pop-up blockers. Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application. Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame. The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater. If you experience issues in submitting your online application, please contact Human Resources at .
The Computer Merchant, Ltd
Springfield, Massachusetts
JOB TITLE: Digital Accessibility Specialist JOB LOCATION: Boston MA WAGE RANGE : $50-$53 JOB NUMBER: Client-27-1030-0P100-0P42 REQUIRED EXPERIENCE Experience in applying the digital principles of accessibility, usability and user experience to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website and communications. Knowledge and understanding of state and national accessibility laws and standards for digital resources including Title II of the ADA, the Web Content Accessibility Guidelines (WCAG) requirements and Plain Language laws. In-depth understanding of digital accessibility principles and standards to ensure compliance with WCAG 2.1 A and AA standards and regulations. Experience conducting content/software/application audits using various testing software including the WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like NVDA, JAWS, Dragon Naturally Speaking and ZoomText. Experience researching industry practices and ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports. Skills in planning and facilitating meetings, working in teams, and group problem solving. Knowledge of the principles and practices of effective project leadership. Proven ability to build consensus and work effectively within a cross-departmental team. Exceptional written and oral communication and organizational skills. Ability to organize and present information in a clear, concise manner. Ability to prioritize, manage and complete multiple assignments in a fast-paced, deadline-driven environment. Excellent attention to detail; ability to review complex information from multiple sources and determine relevant information to a given situation. JOB DESCRIPTION The Digital Accessibility Specialist is a contractor on the Digital Services team, serving as a subject matter expert on digital accessibility. They work closely with the Secretariat Accessibility Officer to maintain the accessibility of all MassDOT services and information. The incumbent will develop relationships with staff across MassDOT to gain extensive institutional knowledge of MassDOT and its initiatives, as well as user behavior. This person will also work closely with content contributors, the Digital Services team, vendors, and other members of the IT staff to maintain standards for accessibility and usability. Tasks require strong attention to detail and ability to work under tight deadlines to complete all work in a timely manner, following department standards and policies, to the satisfaction of the customer. The incumbent will manage multiple projects from concept through completion, adhering to schedules and budgets. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
08/06/2026
Full time
JOB TITLE: Digital Accessibility Specialist JOB LOCATION: Boston MA WAGE RANGE : $50-$53 JOB NUMBER: Client-27-1030-0P100-0P42 REQUIRED EXPERIENCE Experience in applying the digital principles of accessibility, usability and user experience to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website and communications. Knowledge and understanding of state and national accessibility laws and standards for digital resources including Title II of the ADA, the Web Content Accessibility Guidelines (WCAG) requirements and Plain Language laws. In-depth understanding of digital accessibility principles and standards to ensure compliance with WCAG 2.1 A and AA standards and regulations. Experience conducting content/software/application audits using various testing software including the WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like NVDA, JAWS, Dragon Naturally Speaking and ZoomText. Experience researching industry practices and ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports. Skills in planning and facilitating meetings, working in teams, and group problem solving. Knowledge of the principles and practices of effective project leadership. Proven ability to build consensus and work effectively within a cross-departmental team. Exceptional written and oral communication and organizational skills. Ability to organize and present information in a clear, concise manner. Ability to prioritize, manage and complete multiple assignments in a fast-paced, deadline-driven environment. Excellent attention to detail; ability to review complex information from multiple sources and determine relevant information to a given situation. JOB DESCRIPTION The Digital Accessibility Specialist is a contractor on the Digital Services team, serving as a subject matter expert on digital accessibility. They work closely with the Secretariat Accessibility Officer to maintain the accessibility of all MassDOT services and information. The incumbent will develop relationships with staff across MassDOT to gain extensive institutional knowledge of MassDOT and its initiatives, as well as user behavior. This person will also work closely with content contributors, the Digital Services team, vendors, and other members of the IT staff to maintain standards for accessibility and usability. Tasks require strong attention to detail and ability to work under tight deadlines to complete all work in a timely manner, following department standards and policies, to the satisfaction of the customer. The incumbent will manage multiple projects from concept through completion, adhering to schedules and budgets. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the day-to-day management of company devices and user accounts. This is an entry-level position that does not require previous IT experience. The ideal candidate is organized, enjoys helping others, learns new software quickly, and has excellent typing and computer skills. Most technical procedures are documented, and training will be provided. Essential Responsibilities Device Management Order, receive, and ship company laptops, tablets, and other equipment. Prepare and configure devices for new employees using established procedures. Maintain accurate inventory of company technology assets. Coordinate device replacements, repairs, and returns. Assist with iPad setup and tracking. End User Support Provide first-level support for basic computer and technology issues. Assist employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access. Help troubleshoot common login and workstation issues. Escalate technical issues that require advanced support. User Account Administration Create, update, and disable user accounts. Reset passwords and Multi-Factor Authentication. Add and remove users from security and distribution groups. Assist with employee onboarding and offboarding tasks. Administrative & Documentation Maintain accurate records of devices and user accounts. Update inventory spreadsheets and internal documentation. Review basic authentication logs to identify common user issues. Follow established IT procedures and document completed work. Communicate professionally with employees while providing support. Minimum Qualifications High school diploma or equivalent. Typing speed of 60-70 words per minute. Strong computer skills and the ability to quickly learn new software. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to multitask and manage priorities in a fast-paced environment. Reliable, dependable, and able to follow established processes. Customer service experience is preferred but not required. Preferred Qualifications Basic familiarity with Microsoft Office or Microsoft 365. Experience using Windows computers. Previous experience in an office, administrative, customer service, or helpdesk environment is a plus but not required.
08/06/2026
Full time
Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the day-to-day management of company devices and user accounts. This is an entry-level position that does not require previous IT experience. The ideal candidate is organized, enjoys helping others, learns new software quickly, and has excellent typing and computer skills. Most technical procedures are documented, and training will be provided. Essential Responsibilities Device Management Order, receive, and ship company laptops, tablets, and other equipment. Prepare and configure devices for new employees using established procedures. Maintain accurate inventory of company technology assets. Coordinate device replacements, repairs, and returns. Assist with iPad setup and tracking. End User Support Provide first-level support for basic computer and technology issues. Assist employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access. Help troubleshoot common login and workstation issues. Escalate technical issues that require advanced support. User Account Administration Create, update, and disable user accounts. Reset passwords and Multi-Factor Authentication. Add and remove users from security and distribution groups. Assist with employee onboarding and offboarding tasks. Administrative & Documentation Maintain accurate records of devices and user accounts. Update inventory spreadsheets and internal documentation. Review basic authentication logs to identify common user issues. Follow established IT procedures and document completed work. Communicate professionally with employees while providing support. Minimum Qualifications High school diploma or equivalent. Typing speed of 60-70 words per minute. Strong computer skills and the ability to quickly learn new software. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to multitask and manage priorities in a fast-paced environment. Reliable, dependable, and able to follow established processes. Customer service experience is preferred but not required. Preferred Qualifications Basic familiarity with Microsoft Office or Microsoft 365. Experience using Windows computers. Previous experience in an office, administrative, customer service, or helpdesk environment is a plus but not required.
Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary Serves as support for multimedia audio-visual equipment across the campus, primarily conference locations and larger venues. May provide classroom support as necessary and available. Provides tier 1 and 2 hardware and software support. Responsible for providing customers with technical and program assistance in preparation for, and during, key events on campus. Leads small projects, develops plans, and may install and configure systems independently or under supervision. Performs needs assessment and functions as liaison between Faculty, staff, and other members of the Information Systems department. Assists with the use of facilities by campus and community members for educational, cultural, and public functions. This is a non-permanent classified position with the approximate start and end date of Sept 1, 2026 - November 6, 2026 (this is subject to change). Maintains the multimedia equipment in meeting spaces, conference rooms, and large venues. Performs needs assessment. Provides training and readiness testing. Collaborates with a variety of stakeholders to provide input into Multimedia and conference room campus technology standard. Provide tier 1 and 2 hardware and software support. Monitors and enhances assigned areas by troubleshooting problems and replacing hardware or updating software. Insure that resources are operated in compliance with the college's Security standards, Acceptable Use Policy, and other applicable policies and standards. Assists in community and staff development activities through the use of audio, visual, video, and photographic equipment. Will be available to set up equipment for events, train customers, and be present during key campus events, including those conducted on weekends or evenings. Advises production managers, lighting and sound designers on the technical specifications of the facility to ensure proper implementation of approved technical designs. Maintain documentation adequate to insure operational continuity for assigned areas. Input new and complete existing trouble tickets. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Install, test, and troubleshoot systems. Document updates and methods utilized. Provide solutions troubleshooting problems or resolving questions Receive surplus inventory. Document assets. Arrange for disposal. Securely erase data and set to default state. Perform other duties as assigned. Education to Experience Equivalences: Associate's Degree = 2 years Bachelor's Degree = 4 years Master's Degree = 6 years Duties of the position require knowledge, skills, and abilities: Moderate knowledge of multimedia equipment, including equipment capabilities, troubleshooting, and implementation. Industry certification(s) in AV technologies is desired. Knowledge of troubleshooting and replacing hardware. Strong communication skills, organization, and the ability to serve a wide variety of internal and external customers. Perform testing to ensure optimal performance. Do online research through knowledge bases, forums, and other web-based areas to find solutions to technical problems or work directly through vendors. Excellent customer service skills and interpersonal skills. Excellent oral and written communication skills. Ability to handle sensitive and extensive confidential data. Problem-solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of the organization. Ability to learn and carry out college policies and practices. Workload management: Assisting customers while balancing workload to meet the needs of other areas of responsibility. Excellent customer service skills which include building and maintaining internal/external customer satisfaction. Appreciation of diversity and the benefits of being committed to cultural awareness and sensitivity in the workplace. Good working relationships with a diverse array of College employees. Effectively carry out work processes to achieve individual and organizational goals. Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner. Identify and understand issues, challenges, and learning opportunities; be proactive and strategic with solutions Communicate promptly and responsively to the needs of the department and college community. Duties of the position require experience: Associate's degree from an accredited college or university in information technology, media production, or related program -or- completion of an accredited vocational training program in information technology, media production or related program. Four years of experience performing duties such as running audio-visual equipment, providing training and creating documentation, diagnosis and troubleshooting, and providing customer or technical support. -OR- equivalent education and/or experience. Experience with and knowledge of Windows 10 or 11. Experience with and knowledge of troubleshooting moderate technical issues and creating documentation. Experience with knowledge base article creation, creating and responding to support requests. Conditions Of Employment The finalist for this position will be subject to a criminal background check prior to the start of employment. Information from the background check will not necessarily prevent employment, but will be reviewed on a case-by-case basis by HR staff. Tacoma Community College has no responsibility or obligation to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Ability to lift, carry, move, and relocate objects weighing up to 30 lbs. Application Materials & Procedure Complete application packages must include the following: Tacoma Community College application Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position. Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Terms of Employment This is a non-permanent classified position approximately scheduled to work September 1, 2026 - November 11, 2026 (this is subject to change). There is a full-time to part-time schedule for this position. The full-time schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m. The part-time schedule: Eight weeks planned; schedule to be determined. The salary is $59, 760 - $66,072. Flexibility in scheduling is required to meet the department's needs. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified". Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency . click apply for full job details
08/06/2026
Full time
Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary Serves as support for multimedia audio-visual equipment across the campus, primarily conference locations and larger venues. May provide classroom support as necessary and available. Provides tier 1 and 2 hardware and software support. Responsible for providing customers with technical and program assistance in preparation for, and during, key events on campus. Leads small projects, develops plans, and may install and configure systems independently or under supervision. Performs needs assessment and functions as liaison between Faculty, staff, and other members of the Information Systems department. Assists with the use of facilities by campus and community members for educational, cultural, and public functions. This is a non-permanent classified position with the approximate start and end date of Sept 1, 2026 - November 6, 2026 (this is subject to change). Maintains the multimedia equipment in meeting spaces, conference rooms, and large venues. Performs needs assessment. Provides training and readiness testing. Collaborates with a variety of stakeholders to provide input into Multimedia and conference room campus technology standard. Provide tier 1 and 2 hardware and software support. Monitors and enhances assigned areas by troubleshooting problems and replacing hardware or updating software. Insure that resources are operated in compliance with the college's Security standards, Acceptable Use Policy, and other applicable policies and standards. Assists in community and staff development activities through the use of audio, visual, video, and photographic equipment. Will be available to set up equipment for events, train customers, and be present during key campus events, including those conducted on weekends or evenings. Advises production managers, lighting and sound designers on the technical specifications of the facility to ensure proper implementation of approved technical designs. Maintain documentation adequate to insure operational continuity for assigned areas. Input new and complete existing trouble tickets. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Install, test, and troubleshoot systems. Document updates and methods utilized. Provide solutions troubleshooting problems or resolving questions Receive surplus inventory. Document assets. Arrange for disposal. Securely erase data and set to default state. Perform other duties as assigned. Education to Experience Equivalences: Associate's Degree = 2 years Bachelor's Degree = 4 years Master's Degree = 6 years Duties of the position require knowledge, skills, and abilities: Moderate knowledge of multimedia equipment, including equipment capabilities, troubleshooting, and implementation. Industry certification(s) in AV technologies is desired. Knowledge of troubleshooting and replacing hardware. Strong communication skills, organization, and the ability to serve a wide variety of internal and external customers. Perform testing to ensure optimal performance. Do online research through knowledge bases, forums, and other web-based areas to find solutions to technical problems or work directly through vendors. Excellent customer service skills and interpersonal skills. Excellent oral and written communication skills. Ability to handle sensitive and extensive confidential data. Problem-solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of the organization. Ability to learn and carry out college policies and practices. Workload management: Assisting customers while balancing workload to meet the needs of other areas of responsibility. Excellent customer service skills which include building and maintaining internal/external customer satisfaction. Appreciation of diversity and the benefits of being committed to cultural awareness and sensitivity in the workplace. Good working relationships with a diverse array of College employees. Effectively carry out work processes to achieve individual and organizational goals. Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner. Identify and understand issues, challenges, and learning opportunities; be proactive and strategic with solutions Communicate promptly and responsively to the needs of the department and college community. Duties of the position require experience: Associate's degree from an accredited college or university in information technology, media production, or related program -or- completion of an accredited vocational training program in information technology, media production or related program. Four years of experience performing duties such as running audio-visual equipment, providing training and creating documentation, diagnosis and troubleshooting, and providing customer or technical support. -OR- equivalent education and/or experience. Experience with and knowledge of Windows 10 or 11. Experience with and knowledge of troubleshooting moderate technical issues and creating documentation. Experience with knowledge base article creation, creating and responding to support requests. Conditions Of Employment The finalist for this position will be subject to a criminal background check prior to the start of employment. Information from the background check will not necessarily prevent employment, but will be reviewed on a case-by-case basis by HR staff. Tacoma Community College has no responsibility or obligation to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Ability to lift, carry, move, and relocate objects weighing up to 30 lbs. Application Materials & Procedure Complete application packages must include the following: Tacoma Community College application Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position. Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Terms of Employment This is a non-permanent classified position approximately scheduled to work September 1, 2026 - November 11, 2026 (this is subject to change). There is a full-time to part-time schedule for this position. The full-time schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m. The part-time schedule: Eight weeks planned; schedule to be determined. The salary is $59, 760 - $66,072. Flexibility in scheduling is required to meet the department's needs. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified". Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency . click apply for full job details
Technology Support Specialist (Onsite) Primary Location: Frankfort, Kentucky V-Soft Consulting is currently hiring for a Technology Support Specialist for our premier client in Frankfort, Kentucky. WHAT YOU'LL NEED: Technical Requirements and Certifications " Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. Education and Experience " Bachelor's degree in computer science or Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. Network Operating Systems. General Understanding of the ITIL Framework. Knowledge, Skills and Abilities " Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. Excellent customer service skills. Excellent organization skills. Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .
08/06/2026
Full time
Technology Support Specialist (Onsite) Primary Location: Frankfort, Kentucky V-Soft Consulting is currently hiring for a Technology Support Specialist for our premier client in Frankfort, Kentucky. WHAT YOU'LL NEED: Technical Requirements and Certifications " Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. Education and Experience " Bachelor's degree in computer science or Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. Network Operating Systems. General Understanding of the ITIL Framework. Knowledge, Skills and Abilities " Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. Excellent customer service skills. Excellent organization skills. Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .
Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. We believe the technical and economic know-how of our employees is the key success factor of our company. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are looking for a EHS Engineer/Specialist for our Calvert AL location with responsibility for ensuring day-to-day compliance with Primetals Quality Management System and Environmental, Health and Safety Program at the local level to maintain ISO and EPA certifications. This position reports to organizational level VP of Quality and EHS for Primetals Technologies USA and functional level to General Manager in Calvert AL location, ensuring alignment with both strategic goals and operational objectives. Essential Functions EHS Perform and document plant safety walkthroughs and implement corrections and improvements to safety issues. Manage and maintain all safety related documentation including SDS records. Maintain Regulatory Agency(s) compliance and monitors regulation changes and revisions. Facility Management Representative (MR) for regulatory and non-regulatory compliance audits/assessments. Make personal protection equipment recommendations for various functions throughout the plant. Leads the investigation of local environmental and/or safety related incidents and may be responsible for thorough investigations of complex incidents at the regional level. Provide weekly safety theme topics for department supervisors to discuss with employees. Resolve safety related issues. Develop and lead in safety related training programs. Additional Responsibilities Serve as the primary safety / quality assurance resource to facility supervisors, team leaders and employees for problem identification, resolution, nonconformance reporting, calibration and continuous improvement. Maintain ISO System and participate in internal and external ISO Audits. Maintain and Monitor Nonconformance Reporting System and Customer Complaint Reporting System Education/Experience/Skills/Abilities Education and/or Experience: Bachelors degree (B.S./B.A.) from four-year college or university in a related discipline; and least two (2) years related experience; or equivalent combination of related education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Knowledge of database software; risk management software; project management software; spreadsheet software and word processing software. Primetals Technologies offers a full range of benefits starting with first day of employment. If you want to learn more about Primetals Technologies, visit our website! At Primetals Technologies, we value difference for the benefit of our Employees, our Customers, and our Community. Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Req
08/06/2026
Full time
Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. We believe the technical and economic know-how of our employees is the key success factor of our company. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are looking for a EHS Engineer/Specialist for our Calvert AL location with responsibility for ensuring day-to-day compliance with Primetals Quality Management System and Environmental, Health and Safety Program at the local level to maintain ISO and EPA certifications. This position reports to organizational level VP of Quality and EHS for Primetals Technologies USA and functional level to General Manager in Calvert AL location, ensuring alignment with both strategic goals and operational objectives. Essential Functions EHS Perform and document plant safety walkthroughs and implement corrections and improvements to safety issues. Manage and maintain all safety related documentation including SDS records. Maintain Regulatory Agency(s) compliance and monitors regulation changes and revisions. Facility Management Representative (MR) for regulatory and non-regulatory compliance audits/assessments. Make personal protection equipment recommendations for various functions throughout the plant. Leads the investigation of local environmental and/or safety related incidents and may be responsible for thorough investigations of complex incidents at the regional level. Provide weekly safety theme topics for department supervisors to discuss with employees. Resolve safety related issues. Develop and lead in safety related training programs. Additional Responsibilities Serve as the primary safety / quality assurance resource to facility supervisors, team leaders and employees for problem identification, resolution, nonconformance reporting, calibration and continuous improvement. Maintain ISO System and participate in internal and external ISO Audits. Maintain and Monitor Nonconformance Reporting System and Customer Complaint Reporting System Education/Experience/Skills/Abilities Education and/or Experience: Bachelors degree (B.S./B.A.) from four-year college or university in a related discipline; and least two (2) years related experience; or equivalent combination of related education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Knowledge of database software; risk management software; project management software; spreadsheet software and word processing software. Primetals Technologies offers a full range of benefits starting with first day of employment. If you want to learn more about Primetals Technologies, visit our website! At Primetals Technologies, we value difference for the benefit of our Employees, our Customers, and our Community. Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Req
Overview TeleWorld Solutions is seeking a Data Analyst/Data Scientist AI/ML Engineer to join our team! As a Data Analyst/Data Scientist AI/ML Engineer , you will work under the coaching of Senior and Lead engineers of the Data Science & Tools Team to analyze Samsung's deployed network elements. You will utilize skills to query databases to extract data, use skills in Python or R to analyze data such that you can identify 4G/5G network infrastructure and performance issues and build prediction models, ad-hoc tools, and dashboards to communicate your findings with your team and peers. TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies' turnkey design, optimization, network dimensioning, and deployment services. With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world's leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions. TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network. Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work". Responsibilities • 7+ years of professional experience in Data Science, Data Analytics, and/or Data Engineering with abilities to work with large datasets using demonstrated statistical, predictive modeling and machine learning methods.• 3-5 years demonstrated experience on designing, deploying, and maintaining large scale ML systems in a production environment.• Work closely with the internal and external stakeholders to explore relationships of 4G/5G KPI measurements and targets (KPI, KQI) for 4G/5G RAN product acceptance and performance monitoring.• Collaborate with RF engineers, network engineers, data scientists, platform engineers, product teams, and operations stakeholders to ensure ML outputs are technically accurate, interpretable, and operationally useful.• Utilize A/B testing, statistical, and machine learning models to build robust mechanism for product & feature performance analysis, for evaluation of new product & SW releases and 3rd party product evaluation.• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions.• Work with the team to proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products.• Prototyping use cases, implementing automations, and developing tools to support and augment manual or repetitive efforts.• Communicate key findings to stakeholders using visualizations and/or other suitable methods.• Excellent verbal and written communication skills to communicate technical and complex concepts in an easy-to-follow progression.• Able to compile analysis output and findings into a succinct story for technical and non-technical audiences.• Adapt to changes in a dynamic business environment and, support management initiatives. Qualifications • Graduate Degree in Computer Science, Statistics, Data Science or a related Data Engineering with 7+ years of professional experience is preferred.• Programming experience: Python & Spark (preferred) and/or other languages such as R , SQL, Hive, Spark, Javascript, Visual Basic, C++, shell scripting in a linux or IDE environment such as VSCODE, Jupyter, RStudio, etc.• Cloud Development Experience - AWS/Azure/Google utilizing cloud providers such as Databricks or Snowflake• Machine learning expertise: GLM Regression (Linear, Logistic, Multinomial), Decision Tree (including Boosted Trees, Random Forest), kMeans/Hierarchical Clustering, Principle Component Analysis, t-SNE, Neural Networks such as transformers and auto-encoders, Bayesian Regression, and Times Series Modeling.• Experience using data with high-volume (1TB+) & high-dimensionality (500+ variables per schema), especially within a big data framework (HaDoop, Citus, MongoDB, etc).• Experience performing Data Wrangling, Exploratory Data Analysis (EDA), Correlation Analysis, Statistical Methodologies (distributions, hypothesis testing, confidence intervals) & Significance Testing, A/B Testing.• Experience with MLOPS concepts and environments such as MLFLOW a plus.• Experience with basic linux administration and software development in a linux environment.• Experience in hardware resource management and configuration - CUDA, Docker, KubeFlow, Kubernetes, etc a plus• Must possess qualities of being curious and eagerness to learn .• Experience with data visualization and ability to quickly grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices.• Demonstrated research and problem solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired.• Technical knowledge of any wireless technology & procedures including CDMA/EVDO/LTE/Volte and/or 5G a plus.• Experience with evaluating service performance trends and proactively defining RAN system performance related issues a plus.• Experience of software version control, coding best practices, and use of development management software such as github, bitbucket, etc is desired.• Must have a strong work ethic, integrity and work extremely well independently or in a team environment. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
08/06/2026
Full time
Overview TeleWorld Solutions is seeking a Data Analyst/Data Scientist AI/ML Engineer to join our team! As a Data Analyst/Data Scientist AI/ML Engineer , you will work under the coaching of Senior and Lead engineers of the Data Science & Tools Team to analyze Samsung's deployed network elements. You will utilize skills to query databases to extract data, use skills in Python or R to analyze data such that you can identify 4G/5G network infrastructure and performance issues and build prediction models, ad-hoc tools, and dashboards to communicate your findings with your team and peers. TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies' turnkey design, optimization, network dimensioning, and deployment services. With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world's leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions. TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network. Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work". Responsibilities • 7+ years of professional experience in Data Science, Data Analytics, and/or Data Engineering with abilities to work with large datasets using demonstrated statistical, predictive modeling and machine learning methods.• 3-5 years demonstrated experience on designing, deploying, and maintaining large scale ML systems in a production environment.• Work closely with the internal and external stakeholders to explore relationships of 4G/5G KPI measurements and targets (KPI, KQI) for 4G/5G RAN product acceptance and performance monitoring.• Collaborate with RF engineers, network engineers, data scientists, platform engineers, product teams, and operations stakeholders to ensure ML outputs are technically accurate, interpretable, and operationally useful.• Utilize A/B testing, statistical, and machine learning models to build robust mechanism for product & feature performance analysis, for evaluation of new product & SW releases and 3rd party product evaluation.• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions.• Work with the team to proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products.• Prototyping use cases, implementing automations, and developing tools to support and augment manual or repetitive efforts.• Communicate key findings to stakeholders using visualizations and/or other suitable methods.• Excellent verbal and written communication skills to communicate technical and complex concepts in an easy-to-follow progression.• Able to compile analysis output and findings into a succinct story for technical and non-technical audiences.• Adapt to changes in a dynamic business environment and, support management initiatives. Qualifications • Graduate Degree in Computer Science, Statistics, Data Science or a related Data Engineering with 7+ years of professional experience is preferred.• Programming experience: Python & Spark (preferred) and/or other languages such as R , SQL, Hive, Spark, Javascript, Visual Basic, C++, shell scripting in a linux or IDE environment such as VSCODE, Jupyter, RStudio, etc.• Cloud Development Experience - AWS/Azure/Google utilizing cloud providers such as Databricks or Snowflake• Machine learning expertise: GLM Regression (Linear, Logistic, Multinomial), Decision Tree (including Boosted Trees, Random Forest), kMeans/Hierarchical Clustering, Principle Component Analysis, t-SNE, Neural Networks such as transformers and auto-encoders, Bayesian Regression, and Times Series Modeling.• Experience using data with high-volume (1TB+) & high-dimensionality (500+ variables per schema), especially within a big data framework (HaDoop, Citus, MongoDB, etc).• Experience performing Data Wrangling, Exploratory Data Analysis (EDA), Correlation Analysis, Statistical Methodologies (distributions, hypothesis testing, confidence intervals) & Significance Testing, A/B Testing.• Experience with MLOPS concepts and environments such as MLFLOW a plus.• Experience with basic linux administration and software development in a linux environment.• Experience in hardware resource management and configuration - CUDA, Docker, KubeFlow, Kubernetes, etc a plus• Must possess qualities of being curious and eagerness to learn .• Experience with data visualization and ability to quickly grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices.• Demonstrated research and problem solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired.• Technical knowledge of any wireless technology & procedures including CDMA/EVDO/LTE/Volte and/or 5G a plus.• Experience with evaluating service performance trends and proactively defining RAN system performance related issues a plus.• Experience of software version control, coding best practices, and use of development management software such as github, bitbucket, etc is desired.• Must have a strong work ethic, integrity and work extremely well independently or in a team environment. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Company Logo Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients. The Senior Applications Specialist is responsible for the configuration, maintenance, and optimization of the organization's Human Resource Information and Payroll Systems (HRIS) for North America Division. This role serves as a subject matter expert and liaison between HR, IT, and business stakeholders to ensure HR systems meet organizational needs and support strategic initiatives. The ideal candidate will have deep experience with enterprise HR and Payroll platforms and a strong understanding of HR processes and data governance. Responsibilities Lead the design, configuration, testing, and deployment of HRIS modules and enhancements. Serve as the primary point of contact for HRIS-related projects, upgrades, and integrations. Partner with HR Centers of Excellence (COEs) and IT to translate business needs into technical solutions. Maintain system data integrity through audits, validations, and regular quality checks.Develop and deliver advanced reports, dashboards, and analytics to support HR and business leaders working with IT Data and Business Intelligence team. Provide support for HRIS issues, escalating to vendors or IT as needed. Manage system security roles and permissions in compliance with data privacy regulations. Document system processes, workflows, and user guides for internal stakeholders. Stay current on HRIS trends, best practices, and vendor updates to recommend improvements. Ensure HRIS systems adhere to Keller IT controls, policies, and applicable regulatory standards. Qualifications Minimum 4-5 years of experience as an HR Professional, HRIS or HR Generalist with strong focus on systems implementation and support. One to two years of project management experience and systems implementation experience preferred. Solid interpersonal skills and a customer service attitude. Able to work in a fast-paced setting and prioritize tasks to meet deadlines. Excellent computer skills (Microsoft O365, Microsoft Dynamics 365 and AX 2009 experience preferred) Preferred: ADP WFN HCM system administration experience Exceptional attention to detail. B.S. Degree in Computer Science, Human Resources, or related discipline required. Additional Information Salary Range: $84,000-107,000 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity
08/06/2026
Full time
Company Logo Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients. The Senior Applications Specialist is responsible for the configuration, maintenance, and optimization of the organization's Human Resource Information and Payroll Systems (HRIS) for North America Division. This role serves as a subject matter expert and liaison between HR, IT, and business stakeholders to ensure HR systems meet organizational needs and support strategic initiatives. The ideal candidate will have deep experience with enterprise HR and Payroll platforms and a strong understanding of HR processes and data governance. Responsibilities Lead the design, configuration, testing, and deployment of HRIS modules and enhancements. Serve as the primary point of contact for HRIS-related projects, upgrades, and integrations. Partner with HR Centers of Excellence (COEs) and IT to translate business needs into technical solutions. Maintain system data integrity through audits, validations, and regular quality checks.Develop and deliver advanced reports, dashboards, and analytics to support HR and business leaders working with IT Data and Business Intelligence team. Provide support for HRIS issues, escalating to vendors or IT as needed. Manage system security roles and permissions in compliance with data privacy regulations. Document system processes, workflows, and user guides for internal stakeholders. Stay current on HRIS trends, best practices, and vendor updates to recommend improvements. Ensure HRIS systems adhere to Keller IT controls, policies, and applicable regulatory standards. Qualifications Minimum 4-5 years of experience as an HR Professional, HRIS or HR Generalist with strong focus on systems implementation and support. One to two years of project management experience and systems implementation experience preferred. Solid interpersonal skills and a customer service attitude. Able to work in a fast-paced setting and prioritize tasks to meet deadlines. Excellent computer skills (Microsoft O365, Microsoft Dynamics 365 and AX 2009 experience preferred) Preferred: ADP WFN HCM system administration experience Exceptional attention to detail. B.S. Degree in Computer Science, Human Resources, or related discipline required. Additional Information Salary Range: $84,000-107,000 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity