BC Forward
Bothell, Washington
Job Title: Benchtop Support Specialist Location: Bothell, WA (100% Onsite) Duration: Contract - 12 months Pay Range: $26-32/hr (W2) About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Benchtop Support Specialist to join our Digital Plant team. The ideal candidate will have strong experience in GxP benchtop instrumentation, laboratory and quality systems, and regulated IT support and a proven ability to maintain compliance, resolve technical issues, and lead small to medium projects in a GMP environment. Responsibilities: Provide administration and support for benchtop instruments and applications across labs and manufacturing, including PCs and IT tools in a GxP environment. Support quality and laboratory applications through the full software development life cycle and deliver technical troubleshooting. Own asset management and utilize enterprise systems for changes, incidents, problems, and configuration management. Create, execute, and maintain documentation to ensure reliability, accessibility, and security of benchtop and lab systems. Lead or support multiple projects and act as point of contact for stakeholders, including validation and training activities. Support quality management processes in Infinity and partner with global teams to align on solutions and implementations. Perform installations, configurations, administration, and validation lifecycle activities for benchtop systems and applications. Provide local admin support for site quality systems including periodic reviews, user access reviews, and account administration. Serve as Digital Plant SME to advise on configurations, data integrity, cybersecurity, and defend work before regulatory bodies. Drive technology improvements and operational efficiency while ensuring alignment with directives and industry guidelines. Provide on-call support for commercial operations as needed. Required Skills & Qualifications: Comprehensive knowledge of data integrity, GxP compliance, SDLC, and good documentation practices. Strong understanding of SOPs, cGMPs, and regulatory guidelines (FDA, EU) with experience working in a regulated environment. Proven technical support and troubleshooting for Windows-based instruments and PCs in labs and manufacturing. Experience with Active Directory environments, networking fundamentals, servers, databases, and PCs. Project management capability to plan and lead small to medium initiatives and cross-functional efforts. Excellent verbal and written communication with strong technical writing and documentation skills. Self-driven with effective prioritization and time management skills. Bachelor's degree in life sciences, engineering, computer science, or equivalent experience. Preferred Skills: Experience in biotech, pharmaceutical, medical devices, or hospital/lab environments following GMP processes. Familiarity with TFF systems, nucleic counters, mixers, fillers, FIT, Veeva Document Management System, Infinity, and ServiceNow. Knowledge of data management, backups, storage, recovery, system security, access control, and cybersecurity practices. Ability to apply Lean and OpEx principles to drive efficiency and compliance. Work Schedule & Conditions: 40 hours per week. Initial shift 8:00 AM-4:00 PM for approximately one month, then 11:00 AM-7:00 PM for training, transitioning to 3:00 PM-11:00 PM. Office and lab/clean room environments. PPE required at times. Physical ability to move computers and monitors between rooms and labs, up to 25 lbs. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
Job Title: Benchtop Support Specialist Location: Bothell, WA (100% Onsite) Duration: Contract - 12 months Pay Range: $26-32/hr (W2) About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Benchtop Support Specialist to join our Digital Plant team. The ideal candidate will have strong experience in GxP benchtop instrumentation, laboratory and quality systems, and regulated IT support and a proven ability to maintain compliance, resolve technical issues, and lead small to medium projects in a GMP environment. Responsibilities: Provide administration and support for benchtop instruments and applications across labs and manufacturing, including PCs and IT tools in a GxP environment. Support quality and laboratory applications through the full software development life cycle and deliver technical troubleshooting. Own asset management and utilize enterprise systems for changes, incidents, problems, and configuration management. Create, execute, and maintain documentation to ensure reliability, accessibility, and security of benchtop and lab systems. Lead or support multiple projects and act as point of contact for stakeholders, including validation and training activities. Support quality management processes in Infinity and partner with global teams to align on solutions and implementations. Perform installations, configurations, administration, and validation lifecycle activities for benchtop systems and applications. Provide local admin support for site quality systems including periodic reviews, user access reviews, and account administration. Serve as Digital Plant SME to advise on configurations, data integrity, cybersecurity, and defend work before regulatory bodies. Drive technology improvements and operational efficiency while ensuring alignment with directives and industry guidelines. Provide on-call support for commercial operations as needed. Required Skills & Qualifications: Comprehensive knowledge of data integrity, GxP compliance, SDLC, and good documentation practices. Strong understanding of SOPs, cGMPs, and regulatory guidelines (FDA, EU) with experience working in a regulated environment. Proven technical support and troubleshooting for Windows-based instruments and PCs in labs and manufacturing. Experience with Active Directory environments, networking fundamentals, servers, databases, and PCs. Project management capability to plan and lead small to medium initiatives and cross-functional efforts. Excellent verbal and written communication with strong technical writing and documentation skills. Self-driven with effective prioritization and time management skills. Bachelor's degree in life sciences, engineering, computer science, or equivalent experience. Preferred Skills: Experience in biotech, pharmaceutical, medical devices, or hospital/lab environments following GMP processes. Familiarity with TFF systems, nucleic counters, mixers, fillers, FIT, Veeva Document Management System, Infinity, and ServiceNow. Knowledge of data management, backups, storage, recovery, system security, access control, and cybersecurity practices. Ability to apply Lean and OpEx principles to drive efficiency and compliance. Work Schedule & Conditions: 40 hours per week. Initial shift 8:00 AM-4:00 PM for approximately one month, then 11:00 AM-7:00 PM for training, transitioning to 3:00 PM-11:00 PM. Office and lab/clean room environments. PPE required at times. Physical ability to move computers and monitors between rooms and labs, up to 25 lbs. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
CYNET Systems
Plano, Texas
Job Overview: Pay Range $33hr - $38hr Requirement/Must Have: Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience. 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role. Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings. Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices. Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability. Strong verbal and written communication skills, facilitation, stakeholder management, organization, prioritization, and customer support skills. Responsibilities: Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards. Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability. Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find. Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence. Act as a trusted partner for stakeholders, content owners, and SharePoint site owners. Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors. Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed. Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures. Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories. Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback. Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences. Use user-centered design principles to improve site navigation, information architecture, content Client, and content placement. Nice to Have: Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics. Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles. Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Overview: Pay Range $33hr - $38hr Requirement/Must Have: Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience. 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role. Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings. Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices. Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability. Strong verbal and written communication skills, facilitation, stakeholder management, organization, prioritization, and customer support skills. Responsibilities: Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards. Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability. Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find. Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence. Act as a trusted partner for stakeholders, content owners, and SharePoint site owners. Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors. Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed. Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures. Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories. Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback. Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences. Use user-centered design principles to improve site navigation, information architecture, content Client, and content placement. Nice to Have: Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics. Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles. Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.