13 jobs found

Job Description Job Description Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit GRAIL is seeking a Build Engineer to join our DevOps / Platform Engineering organization. Our team builds and operates the infrastructure, tooling, and developer platforms that engineering and research teams rely on to move quickly and safely, from local development environments through builds, tests, CI/CD, and release. In this role, you will focus on developer experience: reducing friction in day-to-day engineering workflows and making complex, multi-language systems easier to build, test, and maintain. You will own and improve build-system workflows in our Bazel-based monorepo, raise CI reliability and performance, and build internal tooling and self-service automation used across engineering and research. This is a high-leverage role with broad visibility, your work directly accelerates teams working on early cancer detection. This role is based in Sunnyvale, California. We are moving to our new headquarters in September so you may visit our current Menlo Park, CA location for interviews if they occur prior to the move. This role offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site. At our Sunnyvale campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities. Responsibilities Own and improve build-system workflows in our Bazel-based monorepo, including build rules, test execution, dependency management, caching, and build diagnostics. Improve CI performance, reliability, and observability, including failure diagnostics, flaky-test handling, and pipeline maintainability. Partner with engineering and research teams to identify and remove friction in local development, builds, tests, CI, release workflows, and tooling. Build and maintain internal tools, automation, and self-service workflows that reduce repeated manual effort for engineers. Diagnose complex build and CI failures across Go, Python, TypeScript, and Java codebases. Collaborate with DevOps and platform engineers on AWS and Kubernetes infrastructure where it intersects with build, test, and delivery workflows. Establish practical standards, documentation, and reusable patterns for build systems, CI pipelines, and developer tooling. Take accountability for ambiguous developer-productivity problems and drive them through to measurable improvements. Use modern AI coding agents responsibly to explore unfamiliar codebases, investigate difficult failures, prototype solutions, and accelerate tooling work. These responsibilities summarize the role's primary responsibilities and are not an exhaustive list. They may change at the company's discretion. Required Qualifications 4+ years of experience working on build systems, CI/CD, or developer productivity / platform tooling. 2+ years of hands-on experience with a large-scale build system (for example Bazel, Buck, Pants, Gradle, or CMake). 2+ years of experience building and maintaining CI/CD pipelines in GitLab CI, GitHub Actions, Jenkins, or a comparable system. 3+ years of professional coding experience in one or more of Go, Python, TypeScript, or Java. 1+ years of hands-on experience with AWS and containerized workloads on Kubernetes. BS in Computer Science or a related technical field, or equivalent experience. Preferred Qualifications Production Bazel experience, especially in a large, multi-language monorepo. Experience with Bazel rules and toolchains, remote caching, remote execution, test sharding, or build performance optimization. Experience with dependency management, hermetic and reproducible builds, and test infrastructure at scale. Experience improving developer experience in a mixed-language engineering environment (Go, Python, TypeScript, Java). Experience building internal CLIs, automation, release tooling, or self-service developer platforms. Experience defining and using developer-productivity metrics to prioritize work and demonstrate impact. Experience diagnosing and reducing CI flakiness, build nondeterminism, and long-tail pipeline failures. Experience supporting scientific, research, or data-intensive teams, including Python packaging and container image workflows. Strong debugging skills across complex, multi-team build, test, and pipeline failures. Clear communication and collaboration skills, with a track record of working directly with developers, researchers, and platform engineers. Comfortable using modern AI coding agents as part of day-to-day engineering work while applying sound engineering judgment. Experience mentoring engineers or driving adoption of tooling and standards across teams. The expected base salary range for this position is $136,000 to $180k This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate's qualifications. Employees in this role are also eligible for GRAIL's comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

Job Overview: Pay Range $45.96hr - $50.96hr Requirement/Must Have: 1+ years of experience in data analysis, statistical modeling, and ML development using Python (pandas, numpy, scikit-learn, scipy, curve fitting, object-oriented programming). Ability to build multi-scenario models to test assumptions and evaluate alternative planning outcomes. Foundational to intermediate experience with ML frameworks and methodologies (scikit-learn, XGBoost, or similar). Understanding of model validation metrics (R , MAE, RMSE, cross-validation, custom scoring functions). Proficiency in SQL for querying, joining tables, data manipulation, and interpreting complex queries. Understanding of statistical modeling, hypothesis testing, and experimental design. Ability to independently explore enterprise datasets and identify patterns, gaps, and opportunities. Experience handling messy data, identifying inconsistencies, and standardizing formats across heterogeneous systems. Experience merging multiple datasets from various enterprise data sources (SAP, Salesforce, Databricks, ERP/CRM). Sharp eye for finding outliers, errors, and unusual patterns in structured and unstructured data. Understanding of data modeling concepts across heterogeneous systems. Experience developing models for scenario modeling and predictive use cases. Familiarity with Large Language Models (LLMs) and basic prompt engineering techniques for practical business applications. Ability to review existing dashboards, ML models, and reports to understand design patterns, business requirements, and underlying data sources. Strong capability to read and interpret complex SQL queries to understand data flows and business logic. Skills to trace data lineage, review prepared data sources, and comprehend underlying data structures. Experience working with Data Engineers to ensure data requirements are correctly implemented at pipeline and infrastructure level. Responsibilities: Analyze quality data from multiple enterprise systems (SAP, Salesforce, Databricks, Power BI, labor systems, finance data) to identify patterns, gaps, and opportunities for data-driven improvements. Work with Program Managers and/or Operations leaders to define which data assets are relevant for business use cases and specify how data from different systems should be accessed, interpreted, and used. Transform structured/unstructured datasets (often 100k+ rows) into actionable insights. Conduct data quality checks and identify/resolve data defects and abnormalities across enterprise platforms. Develop and validate Machine Learning models that support demand forecasting, scenario modeling, and predictive use cases for short-term and long-term business goals. Document analytical findings, model performance, and data definitions clearly to ensure transparency and reproducibility across the team. Experience working with Data Engineers to ensure data requirements are correctly implemented; ability to build and maintain Python-based data pipelines for ETL, model training, and automated forecasting workflows. Translate business technical data challenges into concrete data science and AI/ML problem statements, acting as the domain-aware bridge between Engineering/Operations and the Digital team. Leverage Large Language Models (LLMs) and prompt engineering to build intelligent tools that augment human decision-making and automate workflows. Design and execute scenario planning models to test business assumptions (demand forecasts, resource capacity, cost projections) and evaluate 'what-if' outcomes for strategic decision-making. Track project execution data across P6 (Primavera) and other project management systems, linking planning assumptions to actual execution performance. Support variance analysis between planned assumptions (forecast hours, budgets, timelines) and actual project execution data to identify gaps, root causes, and trends. Build automated tracking solutions that monitor assumption validity as projects progress through lifecycle stages (planning design execution closeout). Collaborate with Program Managers to refine planning assumptions based on execution learnings and historical pattern analysis. Provide data pipeline and data to build executive dashboards that visualize assumption-to-execution alignment, highlighting projects at risk due to assumption breakdown. Review and analyze existing dashboards, models, and data pipelines to understand design patterns, business requirements, and data flows. Read and interpret SQL queries, business logic, and semantic models embedded in current reports and analytical systems. Understand underlying data structures and prepared data sources to support maintenance and enhancement. Identify opportunities to optimize or consolidate existing reporting and modeling assets. Maintain consistency with established data standards and best practices. Translate complex data findings and model outputs into clear, actionable business insights for both technical and non-technical audiences. Resolve customer and internal user queries related to model outputs, data insights, or data defects. Support the Operations team in delivering centralized data analysis-based reporting solutions (including KPI), providing harmonized insights and KPIs to business stakeholders across global business lines. Collaborate closely with cross-functional Data analysts and Data engineers to ensure data requirements are correctly understood and implemented at pipeline and infrastructure level. Build and maintain a deep understanding of Semantic Data Models to ensure consistent data interpretation across applications and business systems. Stay current with the latest advancements in AI, ML, and data science, proactively proposing new approaches that could enhance our solutions. Contribute to the evolution of Engineering Data Quality, bringing innovative ideas and a forward-thinking mindset to continuously improve our modeling and tooling landscape. Nice to Have: Experience with TensorFlow, PyTorch, neural networks, or deep learning applications. Experience with pytest or similar frameworks for data science code quality. Experience with P6 (Primavera), MS Project, or similar project execution systems. Model versioning, experiment tracking (MLflow, Weights & Biases), deployment basics. Familiarity with Azure, AWS, or GCP for data science workflows. Experience with fine-tuning, RAG (Retrieval-Augmented Generation), or agent frameworks. Understanding of data governance principles and responsible AI practices. First-hand experience with SAP, Salesforce, Databricks, or similar ERP/CRM systems from a data consumption perspective. Skills: Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Analytical thinking with strong problem-solving abilities. Technical curiosity and willingness to learn new tools and techniques. Collaborative mindset and ability to work in dynamic environments. Self-motivated with a strong sense of accountability. Proactive communication style. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

PURPOSE OF THIS POSITION The primary purpose of this position is to manage the overall operations of the professional coding integrity team, including the overall performance of the professional coding program to ensure consistency, accuracy, compliance, optimal reimbursement and reduced denials. The Manger will collaborate with providers and clinical department leadership to support the integrity of the documentation to support the charges entered and the codes assigned. This position reports to the Director of Health Information Services. The Professional Coding Integrity Supervisor, the Professional Coding Auditor and Educator and the Professional Coding Claims Resolution Specialist positions report directly to this position. JOB DUTIES/RESPONSIBILITIES Duty 1: Provide management oversight of the professional coding integrity team and related functions with the primary objective to support the optimal performance of the profee coding program, which includes proper ICD-10 / CPT code assignment to ensure compliance with applicable regulatory standards, maintain high level of quality and consistency, optimize reimbursement, and reduce denials. Effectively communicate and solicit input from team and other impacted areas to promote a collaborative and innovative team environment, translates BVHS's Mission, Vision and Values into front-line action. Duty 2: Perform and/or provide oversight to managerial administrative support functions including but not limited to facilitate the recruiting and hiring process, training & education of associates, monitor appropriate staffing levels, payroll, performance evaluations, recognition and reward, disciplinary follow up as appropriate, establish/monitor performance metrics, monitor completion of organization requirements. Assists Director in developing and monitoring department budget and strives to control departmental costs. Duty 3: Active engagement to support organization cascading goals initiative, including idea boards, associate engagement, service excellence and contribution margin. Duty 4: Recommends and implements professional coding compliance plan and related policies and procedures to promote compliant and consistent coding practices, inclusive of ICD/CPT code assignments which are reflective and supported by clinical documentation. Monitors and modifies plan in anticipation of changing organizational needs (e.g. implement a new service line) and/or in response to revised regulatory requirements (e.g. IPPS and OPPS annual updates, CPT Assistant, Coding Clinic, etc.). Ensure appropriate dissemination of information and education to ensure coding integrity team and/or any other pertinent individuals or departments remain current on coding compliance plan/policies and procedures. Duty 5: Provides oversight of the professional coding integrity quality audit program to ensure the overall accuracy of work performed. Oversees and monitors the results of quality audits performed by Professional Coding Auditor and Educator and supports the resolution of identified opportunities through the creation and implementation of an action plan. Monitors third party payer audits and assists, as necessary, defending takebacks and in the appeal process related to code assignments and evaluate opportunities to reduce coding denials. Ensures relevant decisions related to coding practice are documented in policies or procedures to promote ongoing standardization and consistency. Duty 6: Develop and track key metrics to measure overall performance of team operations. Analyze data to determine opportunities for improvement and implement follow up or action plans to address. Evaluate workflows and processes to address issues that may be causing delays or for opportunities to continue to optimize operational efficiencies. Strive for continuous performance improvement through monitoring industry best practices and evaluating / implementing tools and processes to enhance work performance and outcomes. Duty 7: Collaborate with Corporate Compliance Department in audits or initiatives related to professional coding and charge processes. This may include involving team in coding reviews in response to an investigation or potential compliance risk, conducting charge-related research, assisting to develop an audit tool or interacting with third party consultants conducting a compliance audit. Duty 8: Collaborates and maintains open communication with the medical providers and clinical leadership on coding and documentation practices with a primary focus to maintain compliant practices which accurately reflects reporting of coded data and provider metrics. Foster positive relationships with providers and clinical teams to create a spirit of partnership and alignment of organizational goals. Provide feedback and education to providers / clinical team on opportunities identified. Duty 9: Regularly attend and actively participate in relevant education / conferences, organizational meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. Provide training and educational support/opportunities to the Revenue Integrity Team. Duty 10: Demonstrate superior understanding of federal, state and third party coding guidelines related to coding practices. Collaborate with Revenue Integrity Department, as needed, to implement revisions to charge/billing regulations, including annual IPPS and OPPS updates. Duty 11: Demonstrates thorough understanding of systems utilized to support operations, including Cerner, 3M Encompass, Craneware, Quadex and workflows and provide support to super users as needed to ensure optimal utilization of systems and operational workflows. REQUIRED QUALIFICATIONS A Bachelor's degree in a related field including but not limited to, Health Information Management (HIM) or 4+ years' experience from which comparable knowledge and abilities have been acquired. CPC certification required or achieved within 9 months of hire date. Medical terminology and Anatomy & Physiology. Knowledge of ICD10/DRG/Coding Clinic, CPT/HCPCS/APC/CPT Assistant/Modifiers. Knowledgeable of revenue cycle workflows, including information and charge workflows throughout the health system. Advanced technical aptitude, mastery of desktop applications including Microsoft Office Suite (Excel, Powerpoint, Word), internet, electronic health records, and encoder. Strong problem solving and analytical skills, ability to manage project tasks and timelines. Self-directed. Must possess positive service-oriented and interpersonal skills; strong communication, including written and verbal presentation skills, required. Ability to manage controversial situations in a professional way and demonstrate sound judgment and reasoning skills. Ability to effectively lead a team incorporating the BVHS's Mission, Vision and Values into the culture. Maintain effective connectivity and collaboration between all members of the team, including onsite and remote associates. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Certification in HIM (RHIA or RHIT) Other relevant certifications, including CEMC, CANPC or CPB Knowledge of Clinical Documentation Improvement concepts PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in sitting, walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate must be able to lift 50 pounds or more and reach work above the shoulders. The individual must have excellent eye/hand coordination with the ability to grasp, push and pull, fine finger dexterity and manipulation. This position requires corrected vision and hearing in the normal range. The associate must have excellent verbal skills to communicate with patients, physicians, and co-workers.

Job Overview: Pay Range $75hr - $80hr Requirement/Must Have: 15+ years of program management experience, with extensive exposure to Pega platform implementations. Proven experience managing complex, large-scale Pega deployments in a program management role. Strong understanding of Pega's capabilities and how to leverage them across various business units. Certification in Program Management Professional (PgMP) or PMP with a focus on technology implementations. Excellent leadership and communication skills, with a proven ability to manage cross-functional teams. Responsibilities: Develop and implement comprehensive risk management plans tailored to mitigate disruptions in Pega deployments within financial services and insurance operations. Establish and monitor program control processes to ensure that Pega implementations meet regulatory, compliance, and quality standards specific to BCM and Insurance. Coordinate with Pega system architects and developers to ensure strategic alignment and effective resource utilization across domain-specific workflows. Provide executive reporting on the status of Pega projects, highlighting milestones, risks, and overall program health, with domain-specific insights and KPIs. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Overview: Pay Range $19hr - $24hr Requirement/Must Have: 5+ years of experience in Desktop Support, Windows troubleshooting, IMAC, Service Now. A+ Hardware certification, Microsoft certification (preferred), ITIL certification (preferred), CCNA certification (preferred). Hands-on experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video). Working knowledge of imaging utilities such as Ghost, SCCM, etc. Strong verbal and written communication skills. Responsibilities: Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. Travel to the Nearby Site in case of a need. Work from Office on Daily basis. Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. Hands-on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops. Ability to move/lift/carry up to 50 lbs of weight. Safely move equipment point to point using wheeled carts and vehicles. IMACD & Asset Inventory experience. Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications. Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices (e.g., Blackberry, Android, and iPhone). Demonstrated proficiency in Microsoft OS and Microsoft applications. Demonstrated proficiency for installation of desktop software and troubleshoot. Working knowledge of Microsoft Active Directory and GPO. Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems. Functionally capable with Apple OS X. Advanced troubleshooting skills with hard drive encryption software. Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange. Strong client-side remote access troubleshooting skills. Demonstrate strong skills supporting printers in an enterprise environment. Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools. Strong software installation and support skills. Disciplined, systematic problem-solving skills required. Troubleshoot and resolve End users IT issues in their PCs (Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment. Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites. Coordinate, plan, and schedule IMACDs with all affected IT functions. Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation. Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization. Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately. Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s). Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC. Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location. Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Overview: Pay Range: $43hr - $48hr Requirement/Must Have: ITAR / Export Control eligible. Oracle 19c, 12c, 10g, 9i. Oracle RAC / OneNode RAC. Oracle Data Guard. Oracle Grid Infrastructure. Oracle ASM. Oracle Enterprise Manager (OEM). Linux / Unix (Solaris). Database Performance Tuning. Disaster Recovery and High Availability. Production Support / On-call Support. Responsibilities: Administer, monitor, maintain, troubleshoot, and support Oracle databases across production, test, and disaster recovery environments. Install, configure, patch, upgrade, migrate, and deploy Oracle databases and related components. Manage and support Oracle 19c, 12c, 10g, and 9i databases. Support Oracle RAC, Oracle OneNode RAC, Oracle Grid Infrastructure, Oracle Data Guard, Oracle ASM, and Oracle Enterprise Manager (OEM). Perform database performance tuning, capacity planning, monitoring, root cause analysis, and issue resolution. Design, implement, test, and maintain database high availability, backup/recovery, and disaster recovery solutions. Support Oracle databases hosted on Linux, Unix, and Solaris platforms. Participate in on-call support rotation and provide L3 support for critical production incidents and outages. Develop and maintain technical documentation, operating procedures, runbooks, and compliance-related artifacts. Collaborate with infrastructure, application, security, storage, and DR teams to ensure reliable database operations. Nice to Have: 8+ years of Oracle DBA experience. Experience supporting mission-critical enterprise databases. Experience supporting regulated environments (ITAR/CUI). Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society. Job Summary The Manager, EDC Database Programming is a member of the Biostatistics and Data Management team and serves as a subject matter expert for the oversight, guidance, and design of study build activities for all clinical studies Electronic Data Capture systems and other related technologies, Clinical Data Programming and Reporting. The scope of work includes ownership and oversight of the study design, build, edit check and custom function programming activities, including the review of CRF specifications and data validation specifications. In addition, the position involves assisting with functional and user acceptance testing, and managing quality deliverables in partnership with RAVE Administrator, Study Data Managers, and functional service providers. The individual will also engage in the governance, management, and advancement of DS Global Library Standards. This position will work closely with other members of the Biostatistics and Data Management, external CRO partners, service providers, and other stakeholders. Responsibilities Leadership, Direction and Strategy: Provide Guidance and manage accountability for the study build activities ensuring high quality, consistency, and adherence to eCRF Specifications established for each study. Project Management: Manage all study build deliverables for the timely delivery and implementation of high-quality study builds for all studies in conformance with DS standards and eCRF specifications for the study. Manage and maintain administrative, operational deliverables, and timelines pertaining to study build activities, edit check programming, custom function development - including proactive review, testing, and supporting documentation to ensure high quality study builds for all studies. Collaborate with the study data managers, external CROs, and service providers to ensure study build configuration is reviewed, tested, and completed with high quality in a timely manner. Guide the operational execution of the steps and procedures for consistency and accuracy pertaining to the delivery of high-quality study builds for all studies. Proactively identify and resolve issues that may influence and/or impact study build quality and other deliverables. .Functional Expertise: Serve as a subject matter expert and provide oversight, guidance, and design of study build activities for all studies. Establish and confirm design specifications of study build activities including core configuration, eCRFs, Data Validation Specifications (DVS), and Reporting. Establish and confirm the configuration of the EDC study build in conformance with study design specifications for eCRFs, DVS, Custom Functions, tSDV, RAVE Safety Gateway, Integrations, and Reporting. Establish and implement edit check and custom functions programming standards. Responsibilites: Review and provide input to quality database designs for fit and feasibility within the EDC application and ensure consistency with established standards. Ensure that the system interfaces are designed and configured for optimal use and not in conflict with the study build and relevant specifications for all studies. Lead and/or provide oversight to functional and user acceptance testing activities including edit check and custom function test scripts, programming, and validation tasks; CRF screens for the study conforms to the CRF specifications, and configuration. Lead and/or Provide oversight on the impact analysis and risk assessment of study build change requests, maintain documentation, and facilitate the implementation of changes as per the change control procedures. Track, debug, and resolve issues pertaining to study build and programming tasks for all studies. Operational Efficieny/ Continuous Improvement: Identify opportunities for continuous process improvements, improve work procedures, QC procedures, checklists to track milestones, status, and issues; ensure traceability, and study build performance metrics. Contribute to the development of content and training pertaining to all aspects of the study build activities in partnership with the study data managers and the functional service provider(s). Qualifications Education Qualifications Bachelor's Degree in Life Sciences or related field required Master's Degree preferred Experience Qualifications Minimum of 5 years of EDC study build and database programming experience and data validation programming in the device/pharmaceutical/CRO industry. Required Expertise in Clinical Programming, methods, and techniques. Required Knowledge of industry standard clinical technologies including CTMS, EDC, Clinical Data Repository (CDR); knowledge of CDASH and CDISC data standards; knowledge and understanding of data acquisition and integration tools and technologies. Required Work collaboratively with people at different levels of experience, different disciplines, and cultures Self-directed; able to work independently Strong communication, negotiation, and conflict resolution skills Ability to manage multiple priorities Strong background in Clinical Programming, Project Management, and data acquisition methods Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Salary Range: USD$127,280.00 - USD$190,920.00 Download Our Benefits Summary PDF

Job Overview: Pay Range $66.66hr - $71.66hr Requirement/Must Have: Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience. Minimum of 7 years of IT work experience. Responsibilities: Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response. Ensure operational support coverage and adherence to service level agreements (SLAs). Monitor system performance and availability, ensuring timely resolution of issues. Develop, implement, and maintain operational standards, procedures, and best practices. Ensure compliance with internal policies, industry standards, and regulatory requirements. Plan and manage the integration and support of new technologies into the environment. Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems. Lead, mentor, and develop a team of supervisors, project leaders, and technical staff. Conduct performance evaluations, training, and succession planning. Provide input on business continuity planning and disaster recovery strategies. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other technical staff. Travel between locations required 25% - 40%. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Overview: Pay Range: $66hr - $71hr Requirement/Must Have: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). 5+ years of professional software development experience in enterprise or SaaS environments. Strong skills in SQL, Python, Java, or C# for backend/data engineering. Experience with Gainsight NXT configuration is highly desirable; alternatively, Salesforce or Microsoft Dynamics configuration experience is strongly valued. Experience developing integrations with CRM platforms and middleware/iPaaS (SnapLogic or equivalent). Proficiency with cloud platforms (Microsoft Azure preferred) and distributed data systems (Databricks, Spark). Experience with frontend/UI frameworks (JavaScript, React, Angular, or equivalent) and building data-driven dashboards. Familiarity with REST APIs, event-driven architectures, and microservices. Strong problem-solving, debugging, and performance optimization skills. Interest or experience in AI/ML solutions for enterprise workflows. Responsibilities: Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models. Build and maintain integrations across Microsoft Dynamics, Azure, Databricks, SnapLogic, and middleware platforms to ensure seamless data flow and automation. Develop data models, pipelines, and transformations that support customer health scoring, lifecycle management, and predictive analytics. Collaborate with architects and product managers to prototype and deploy AI-driven features such as sentiment analysis, escalation triggers, and predictive insights. Ensure solutions are secure, reliable, and performant, following enterprise standards for data governance, testing, and monitoring. Partner with Business Systems Analysts, Product Owners, and Scrum Teams to translate requirements into technical deliverables. Research and adopt new technologies, frameworks, and practices that improve development efficiency and system scalability. Skills: Gainsight. Salesforce. Dynamics. Integration Development. Snaplogic. Middleware. APIs. SQL. Data engineering. Azure cloud. Python. Java. C#. Databricks. Spark. React. Angular. Javascript. AI. ML. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

JOB DESCRIPTION Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst III for a full-time, day-shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable , with a strong preference for candidates certified in Bones or Wisdom . Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module . Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Job Requirements: Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Five years' healthcare IT application/technical experience: Required Five years' of applicable Epic application experience: Required Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required Essential Functions: Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow. Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight. Facilitates application workflow design and application integration sessions. Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end-to-end workflow testing. Performs unit, system and integration testing per standards, documents outcomes. Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines. Manages the planning and installation of automated systems. Works with end-users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation. Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to senior level personnel if necessary. Implements solutions, communicates to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end-users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units. Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes. Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. ABOUT US Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.PandoLogic. Category:Technology,

Description: Purpose of Position: The Revenue Cycle Manager is responsible for the oversight and management of all functions within the revenue cycle for Valley Family Health Care (VFHC), a Federally Qualified Health Center (FQHC) operating in Western Idaho and Eastern Oregon. This role encompasses patient access, billing, payment posting, collections, electronic health records (EHR) as it relates to revenue cycle, and customer service. The Revenue Cycle Manager ensures the optimization of revenue generation, maintenance of a healthy financial cycle, and adherence to all relevant regulations and payer requirements in Oregon and Idaho. This leader will develop and implement strategies to improve efficiency, accuracy, and compliance across the revenue cycle, working collaboratively with other departments to achieve VFHC's financial goals and mission. Prefer reporting to the office each day but a hybrid remote option is available (reporting to office 2-3 days per week). RESPONSIBILITIES: Departmental Oversight and Management: Provide leadership and oversight to all revenue cycle departments, including registration, scheduling, Sliding Fee Program, coding, credentialing, billing, payment posting, collections, credentialing, and EHR functions as they relate to revenue cycle. Collaborate and act as primary liaison between third-party billing and coding teams and VFHC clinic teams. Team Leadership and Development: Recruit, hire, train, mentor, and evaluate revenue cycle customer service staff. Build and lead high-performing teams, providing clear expectations, ongoing feedback, and opportunities for professional development. Onboarding & Ongoing Training Oversight: Work with Front Office Coordinator, Practice Managers and Patient Service Representative Leads to onboard and train employees on patient registration, scheduling appointment management, sliding fee discount, patient collections, customer service, insurance verification, benefits eligibility, and optimizing workflow efficiencies to enhance staff satisfaction and patient experience. Revenue Cycle Optimization: Continuously evaluate and optimize all revenue cycle processes to improve efficiency, accuracy, and cash flow. Identify and implement best practices and innovative solutions. Assist with evaluation of new payment models and contracts. Billing, Coding and Accounts Receivable Management: Together with third party billing and coding team, ensure that all billing and coding practices comply with regulations and guidelines. Work with payers and third party billing team to identify root causes of denials and implement correction actions. Oversee the overall management of accounts receivable. Develop metrics to evaluate third party billing and coding contractor and hold them accountable to high standards of accuracy, customer service, and reliability. Patient Access and Financial Services: Together with the service line directors, ensure efficient and patient-centered patient access processes, including registration, insurance verification, and financial counseling. Oversee the Sliding Fee Discount and payment plan programs. Payer Relations and Contracting: Develop and maintain strong relationships with payers, including Medicare, Medicaid (in Oregon and Idaho), and commercial insurance companies. Participate in payer negotiations and ensure contract compliance. Technology and Systems Optimization: Provide guidance on the effective utilization of the OCHIN Epic EHR and other relevant technologies. Collaborate with the VFHC Data and Applications teams and OCHIN teams to optimize system functionality and reporting capabilities. Performance Monitoring and Reporting: Establish and monitor key performance indicators (KPIs) across all revenue cycle functions. Analyze data, identify trends, and provide regular reports to senior leadership on revenue cycle performance. Cross-Departmental Collaboration: Foster strong working relationships and effective communication with other departments within VFHC, including clinical operations, finance, applications and data, to ensure seamless workflows and alignment of goals. Provide training materials and feedback to clinical teams. Compliance and Risk Management: Ensure compliance with all relevant federal and state regulations, HIPAA privacy and security standards, and organizational policies related to the revenue cycle. Identify and mitigate potential risks. Participate in internal and external audits related to the revenue cycle and implement recommendations for improvement. Fee Schedule Maintenance: Review and recommend changes to the CFO and board annually and provide recommendations for approval of fee increases, including costs of supplies. Other duties as assigned. Requirements: QUALIFICATIONS: Bachelor's degree in healthcare administration, business administration, finance, or a related field required. Minimum of 5 years of progressive leadership experience in healthcare revenue cycle management, including experience in registration, scheduling, billing, coding, payment posting, accounts receivable management. Experience in an FQHC setting is highly preferred. Demonstrated ability to develop and implement revenue cycle initiatives and achieve measurable results. Demonstrated ability to develop training and accountability systems for patient access (front desk) teams. Exceptional communication, interpersonal, and presentation skills, with the ability to effectively communicate with all levels of staff, leadership, external partners, and payers. Advanced competency in utilizing and optimizing electronic health record (EHR) systems and other relevant healthcare technology. Prior experience with OCHIN Epic is preferred. Comprehensive and in-depth knowledge of CPT and ICD-10 coding principles, healthcare billing regulations (federal, state, and payer-specific in Oregon and Idaho), HIPAA compliance, and payer requirements. Strong ethics and a high level of personal and professional integrity. Physical Requirements: Must be able to lift 25 lbs. Continuous sitting, standing, walking. Correctable vision and hearing. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. PI

Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.